@spring grotto Sorry.
#tech-support
smoky sun
tidal stirrup
too fun to pass up
spring grotto
@smoky sun it's no problem at all. Just letting you know as most people here probably wont know, but it is possible someone might come along and have a solution if it's a widespread problem
smoky sun
@spring grotto Also, thank you.
carmine hedge
is the update already out?
spring grotto
Not yet
carmine hedge
because it would be good to know how much the update will be
there is not much space on the phone and only 2 games are stored: /
only 2 games on it*
dry mesa
Guys ask if maintenance is extended
solid moss
yes 2hrs
carmine hedge
omg noooo
misty crow
dry mesa
How bout for those who patch the 260+mb?
dry mesa
Kek
misty crow
When server comes up later
carmine hedge
the end of the world has begun
misty crow
your melodrama doesn't belong here
hard reef
Good luck guys for the extented MT, take care and take the time you need to fix everything 
gleaming dagger
So maintenance is extended for EN?
misty crow
yes
gleaming dagger
Ok
errant kernel
real wedge
check twitter
misty crow
@errant kernel
real wedge
vapid valley
ahahahhaahahahha - every single time when update hit a fan - ahahahahahhahaaha
cursive condor
Apologems!
carmine hedge
good job bro
glossy spade
is there a place i can check for server updates(like twitter)?
misty crow
glossy spade
ty
obsidian crystal
a buddy of mine can't download the update, he gets an error message saying "hash file check failed." what should he do?
junior scarab
I collected my compensation mail and didnt actually get anything, anyway to fix that?
misty crow
could you try restarting the game
junior scarab
Sadly have done still not showing up
vast quartz
@junior scarab can you dm me your UID, thanks
carmine hedge
Wtf is yostar_link_title????
woven tide
can't open AL on my iPad, though this is the first time I've used it, normally i'm using my phone
misty crow
what ipad are you using
woven tide
an aged ipad 2
grave crow
umm... i cant get in? its only manjuu hoping at loading screen.
misty crow
@woven tide probably too old
carmine hedge
When the devs release the full version of the Weigh anchor OST?
woven tide
wouldn't i have had an error through the app store if there was a hardware/software deficiency?
woeful ice
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
woven tide
true, i'll shoot them an email to be sure i guess
sinful yoke
can you be a little more specific about where/how you are getting the error? 
a screenshot should suffice
white bramble
misty crow
@white bramble relog in to your bind
sinful yoke
thats if you have one at least 
white bramble
Worked.. ugh sorry for being dumb lol
Thankies
carmine hedge
Wishing well, more like wishing not
molten sable
So comming back to azure. How to rebind my accoun back?
sinful yoke
did you ever bind your account before if you can recall? @molten sable
molten sable
Yes.
sinful yoke
you login at the title screen, on the right side of the screen there are 3/4 tabs with the method of binding
sinful yoke
after logging in, make sure the server is set to the server you usually play on before tapping to start a second time
restarting isn’t necessary but pretty much 
molten sable
Ok. Just hoping it is not destroyed. I removed this second time about four months ago
acoustic barn
I just noticed that I don't have little renown despite having collected enough points for her during her event, is that something I should/could contact support about?
molten sable
What this means?
sinful yoke
it is asking you for permissions for your storage I believe
molten sable
Noticed that too.
sinful yoke
@acoustic barn yes, please contact customer support if you believe you had enough but she never appeared
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
they will check for you and give you her if they find shes missing
molten sable
Yes I have rertrictio. That Apps need to ask me permission for everyting
It was Permission for storage.
topaz sky
Just wanted to know if the game is bit laggy after the update?
loud badge
hey, i just sent a ticket with my gem issue and got an automated e-mail back. Do I have to explain my issue again and send the proof?
sinful yoke
no you do not have to respond to it its just an automatic message
loud badge
ah ok, thanks
sinful yoke
@topaz sky ideally it should not be
topaz sky
Oh okay I just restarted the emulator I will check if that helps
gaunt spindle
what's an error code 4
spring grotto
Can you send a screenshot of it?
spring grotto
Hm...if they have their game installed on an SD card, that could be the issue. The game won't run too well off of one. If they don't though, they could try using a different network connection or trying to clear the game cache to see if that helps.
gaunt spindle
ok thank you
dense copper
I tried doing both of those earlier and my game still trows that code
spring grotto
If it still is after all that, you might need to fresh install
dense copper
ah crap. hopefully i remember my login then haha
spring grotto
Should just be either a social media or email. You can also check on your FB and Twitter app permissions settings to see if you see AL there. If you do, then that means that it should be bound to that account 
topaz sky
Nope still lagging in battles everything else is really smooth @sinful yoke
coral schooner
is it a bug that the limited uprate construction doesn't have the Graf Spee for choosing in the heavy pool?
topaz sky
Umm u mean wishing well thing?
coral schooner
yes
coral schooner
cut off date?
topaz sky
Probably something like if the ship was added after a particular date it wouldnt be added in wishing well
spring grotto
Characters added to the perm pool after 3/19 aren't able to be chosen
topaz sky
Unlike the taihou case where many ppl requested for her to be in wishing well
sinful yoke
@topaz sky and its only after this patch you are lagging?
coral schooner
...
topaz sky
yeah
sinful yoke
can you try doing a file repair in the ingame settings?
topaz sky
Okay
coral schooner
that was a cool move to just dump the re-run of the spee event and instead put it into the garbage archives
topaz sky
@sinful yoke restarting the device wouldnt really fix it right?
sinful yoke
it could
topaz sky
Okay I will repair first and check then I will restart my device if that does not work
did they just do another small update or something?
sinful yoke
I believe a hotfix was put out right now yes
dense copper
I got it working again. Thanks
topaz sky
oh okay
shrewd olive
How does the prototype core shop work?
topaz sky
If I am correct if u have completed a PR Ship enhance completely and even the fate simulation and if there are any extra bps left they can be converted into normal bps
shrewd olive
Thank you
manic bough
Hey guys my game crashes Everytime I complete a stage collect certain rewards I can leave it on main menu and access different menus no problem but when I try to do events and stuff it sends me back to main menu Everytime or closes game not sure how to fix this trid reinstalling like 4times making new acc none worked even tried on new phone still happens
Just now downloaded it agn not too long ago after having deleted it a few months ago for same reason to see if I could play it but it still does that
topaz sky
@sinful yoke nope still same tried restarting the device and repairing the files did not work
@manic bough which device do u use?
If u are using android which model?
sinful yoke
do you lag when you move your fleet in a sortie or when you are attacking a fleet? @topaz sky
topaz sky
When I am attacking a fleet other than that moving from different tiles and all are really smooth
sinful yoke
unfortunately I cant say then, we dont have any reports of lagging in battle except for people who have slower/older devices
manic bough
Motorola Moto e4 and I had used Samsung Galaxy j2 @topaz sky
topaz sky
@sinful yoke okay thx I will try some other things and see if that works cuz I do have a pretty good laptop
sinful yoke
what is your OS version? @manic bough
your current phone uses 2gb of ram which is the bare minimum for azur lane, if anything is out of date, have low storage, or have too many processes open, crashing may be expected
pine karma
I'm not getting notifications on my phone when commissions, research, skill classes etc. are over. Anyone else?
topaz sky
Hmm are u sure the notification things are ON in ur game settings of that specific server
pine karma
Yes. I was getting them before maintenance.
manic bough
I have 20+gb of storage and using 1.5gb of memory out if 2.0
topaz sky
@pine karma there have been no reports abt the notifications not working yet I will have to check if it works for me and i will tell u later
sinful yoke
its a known issue with notifications that they tend to go and come back as they please after maintenances
manic bough
Nope been happening since I first downloaded the game it was good for a day then it started
Can't even make good progress 😔
pine karma
@topaz sky @sinful yoke Thank you. Guess I'll need to set timers in the meantime.
topaz sky
Umm can u try disabling ur google playstore and no need to factory reset just disable and then try running the game
manic bough
Ok
I think that fixed it
Thanks
Can finally play this game
https://media.tenor.com/images/a22cffa4f6a61fbebade64c84a62824a/tenor.gif
topaz sky
Np, glad to know its working now
restive bear
He so I'm having a problem where when I launch the game it is just stuck on the initial loading screen and it wasn't like this yesterday
topaz sky
By any chance did u move the azur lane files to SD card?
restive bear
Nope
sinful yoke
is your account bound?
restive bear
Yes
sinful yoke
are on you on an unstable connection at all? just making sure
restive bear
I'm on my home Wi-Fi and it is stable
topaz sky
U will probably have to try reinstalling the game or before that try deleting the cache manually by going to internal storage--->android--->data---> Yostarazurlane file will be there delete that
manic bough
topaz sky
@manic bough can u try updating ur OS?
sinful yoke
@restive bear you will have to reinstall yes
restive bear
I'll give it a shot
sinful yoke
being stuck on that screen means there are some broken files that just wont let you start the game up
it can also mean your connection is too slow/unstable to load the game up though most of the time it is broken files
manic bough
Hmm
topaz sky
@manic bough u did not enable google playstore back right?
topaz sky
okay
Can u go to settings--->About Phone---> System updates and check if u can update it?
manic bough
Installing update
topaz sky
Okay once its installed try running the game
soft nexus
Is there an issue with the materials for the plaza?
restive bear
My game works now thanks for the help
soft nexus
I didn't get the daily mission
sinful yoke
did you already complete it before?
sinful yoke
thats correct
can you check your missions in the event tab, try scrolling all the way to the bottom
manic bough
Still happens 😭
sinful yoke
it is listed under event
manic bough
Seems I will never be able to play this game
topaz sky
@manic bough its probably as Kawa said it is probably cuz of low spec that it is crashing again and again other than that did the device restart after the update?
@sinful yoke apparently for some reason its working properly on my mobile which has lower specs than my laptop idk how
manic bough
Yeah
sinful yoke
can you try repairing assets in the ingame settings?
also what is your OS version?
topaz sky
Can u tell me whats ur OS version
sinful yoke
I asked before but I didnt get a response to that question before the update
manic bough
7.1.1
topaz sky
Idk if its possible but ur device should have Android 8.1 for it to run the game without any crashes on motorola
yeah u need 8
sinful yoke
its too outdated
topaz sky
Wait which one is on 8.1 moto or samsung?
manic bough
Samsung
topaz sky
Okay umm @sinful yoke can I post a youtube link?
sinful yoke
of course
topaz sky
First of all which device did u update just now
manic bough
Moto
wintry comet
how to get content creator role?
topaz sky
So it only went till 7.1.1 and there are no more updates?
manic bough
Ye. No more
zealous phoenix
thank u for the support
tacit hedge
Ur welcome
topaz sky
Idk if this will work or not but can u check this video https://youtu.be/nXbcMOOZ01M
tacit hedge
Yes My azur lane is ded
sinful yoke
you must contact either Smiley or Leona (staff member) for information about obtaining the role @wintry comet
topaz sky
@tacit hedge it would be nice if u told us whats the problem?
spring grotto
And don't go using ascii spam 
topaz sky
Well he/she didnt really even say what was the problem
topaz sky
yeah i guess
@manic bough pls be careful when u are doing those updates though
Cuz its usually something the device shouldnt be able to do but u are forcing the update which can cause some problems for few days
U can probably find other videos to update it to 8.1, btw can u check if u have update on ur Samsung device?
manic bough
None on Samsung
topaz sky
okay leave it cuz it has really low RAM better to stick with motorola
do u by any chance have laptop or pc where u can download emulator
topaz sky
Can u tell whats the RAM?
manic bough
He has a MacBook something I think he currently not here tho I can check
topaz sky
@sinful yoke emulators work on macbook right?
sinful yoke
I believe it depends on the emulator they download
I dont know off the top of my head unfortunately
carmine hedge
i want to ask for help to build there is a limited icon and i can choose two characters for this what good? what is he doing?
sinful yoke
it is the wishing well event, you choose 2 ships from a build and they have a higher rate of appearance in the wishing well build only
carmine hedge
and can I choose only those that already exist or can I choose those that are not me?
sinful yoke
you can choose ships that were added to the pool before 3/19
topaz sky
There will be a list of ships which u can select once u open either light, heavy or special
carmine hedge
yes
topaz sky
@sinful yoke do u use emulator, if yes which one?
sinful yoke
I do not, but I recommend bluestacks for computers that can run it
topaz sky
okay
carmine hedge
I have a small problem in the new Gallery feature. Everything works perfectly fine except for one, only one, of the illustration not ever loading at all. That one illustation is the first, the Kaga one. After having downloaded it, tapping on it to see it only opens a white rectangle. Tapping again for fullscreen doesn't solve the issue.
The picture shows the issue clearly enough I believe.
topaz sky
@carmine hedge umm can u try repairing the files
manic bough
Man idk I'll just delete the game I really appreciate ur help tho @topaz sky and @sinful yoke
topaz sky
from ingame settings
sinful yoke
if repairing files does not help please make sure your account is bound and reinstall
only other person with the issue repair did not help it
jagged frost
Anyone know where i can get Prototype Core?
carmine hedge
I tried twice using the repair data thing and it didn't work. I'll try reinstalling as Kawaakari suggests then.
spring grotto
@jagged frost You go to the "Shop->Munitions"
amber kraken
am I the only one with "Server error" and "Connection lost" in UE, no matter if I'm using data or wifi?
topaz sky
@jagged frost u need to have extra bps of PR or DR ships though which have been fully enhanced and fate simulation are at max
sinful yoke
is your data and wifi unstable? @amber kraken
amber kraken
stable and with high capacity
sinful yoke
try clearing your cache and restarting your device firstly
jagged frost
@topaz sky
@spring grotto
I see..Thank you :D
topaz sky
@jagged frost okay apparently only Fully enhance and no need of fate simulation
So basically u can convert extra bps of ur Dev 30 ships to Prototype core @jagged frost
amber kraken
try clearing your cache and restarting your device firstly
@sinful yoke sorry but no effect
sinful yoke
can you try seeing if a vpn helps?
amber kraken
1 out of 8 tries to log in result in actually getting in
tried that before, but with no effect
sinful yoke
have you tried restarting your wifi router, if possible?
amber kraken
tried that too
for now logged via data and got dropped out with manjuus loading "Network error" right after
topaz sky
Are u on Sandy Server?
sinful yoke
please contact customer support regarding the inability to login to sandy only bug
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
amber kraken
thanks
mossy pier
Hello?
sinful yoke
hello there
mossy pier
Oh thank god,a response
fathom swallow
sinful yoke
you can always state your issue and wait for a response since we get busy sometimes too
mossy pier
I tried that with customer support and its been a week and a quarter with no response
sinful yoke
when did you send your email
mossy pier
The 14th
sinful yoke
they take anywhere between 1-5 business days to respond
today marks the 5th, they should respond within the day
if they do not, please send a follow up reply to your email and it will bump it
mossy pier
Ive tried this method before after I lost my account prior to this and I never got a response
This was like a year ago when I lost my primary account
sinful yoke
theres nothing I can do about a late response or it being lost unfortunately
a year ago customer support was stuck in a constant traffic and many emails became hit or miss
things have since been under control
hallow scroll
hi i lost my accuont , i already send a email but i don not have my old UID
sinful yoke
if they ask for your uid, tell them you dont have it
its not required to have your UID so they will still help you recover your account without your UID
hallow scroll
do you know how many days is going to take? and it is sure ?
sorry for my bad english
sinful yoke
it should be 0-5 business days for a response
hallow scroll
ty
sinful yoke
and account recovery is guaranteed essentally
hallow scroll
do you can helpme direcly?
sinful yoke
unfortunately I cannot, only yostar's customer support can
hallow scroll
ok ty
mossy pier
Do you know how long if I receive a response that an account force bind would take?
sinful yoke
it should be relatively fast after their initial response to your email assuming that its not the weekend and assuming that you reply as well
mossy pier
If I currently have my UID,is there any chance that data might be lost in the force bind process?
sinful yoke
they tend to get to people's issues and prioritize responses
the only data that will be lost in a force bind process is the dummy account that is made for merging the binds
it can also be recovered, but most people dont want that account back
mossy pier
This is good information to have.
I would like to thank you for your cooperation and Time.
neat meteor
hello. how can i contact a support?
spring grotto
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for support
neat meteor
thanks
median frigate
Im wondering if anyone else has run into the issue im having. i keep trying to update the game so i can play but it tells me that it has failed to update [4]. i have tried clearing my cache and restarting my phone already.
sinful yoke
you must fill the battleship role
ionic jungle
Nuu my oil
sinful yoke
oh?
ionic jungle
Oh well my b
clear echo
help
what happen to my emoticons 
invincible emoticons wah
I tried assests repair but it didn't detect any problem
rough flicker
Did we get new packs in the shop because all that shows in mine are the oil reserves?
spark latch
nice
sick relic
sinful yoke
repair assets
rain minnow
Looking at this from the Japanese AL Twitter, will it be that the iPhone 6 won’t be able to play this game anymore or the login function is available. Also, apologies if I’ve used the wrong channel to ask. If there’s anyone from the Japanese servers, I’d like some info on what this entails. Thank you
elder vapor
you may be able to log in on an iphone 6, but the game will likely not work properly and there's nothing you can do to fix that sans upgrading your phone
rain minnow
It’s just that when I go to the App Store for the Japanese client, it says that it’s compatible with my iPhone but I’m not sure about it.
Or maybe it could just be that it does not support the Apple ID login function
elder vapor
people have been reporting issues daily since that went live in here, as it's the same on EN
so you may be able to play but it likely won't work properly. This is an Apple issue, not an AL issue
rain minnow
@elder vapor also thank you for the response
I see, I will just have to wait and see. I will try and figure out other methods
To test
elder vapor
there's always emulators if you have a PC with moderate specs
rain minnow
Yes. I’ve prepared that in case but I would like to test out if it really is a problem
Because I may try to get a new phone but at the moment money is quite a tricky thing to deal with
sinful yoke
al may work on an iphone 6/6s/6+ but it will run horribly
they hardly have enough ram to run the game as is, they are on the bare minimum
I believe AL has moved past the support for trying to hold onto iphone 6 phones and do not mind making the game run poorly on it
I dont know anyone on iphone 6 that runs the game smoothly unfortunately
rain minnow
Like how badly. 30 FPS or worse. Because as long as I can run it I’m fine.
rain minnow
Mmmmm.... lag is fine but crashes..........
sinful yoke
it would be way worse than 30 with many spikes in battle
it depends on how worn down the iphone is, but if you have used the phone for awhile, its very likely it will crash when you try to sortie
which means you cant really run anything 
rain minnow
Mmmmm that’s why I’ve prepared the emulator
For the worst case scenario
Hopefully I can get a new phone before this comes to EN
sinful yoke
its already on en 
the required update has already been pushed to all azur lane clients, it was within the same day
rain minnow
Yes
swift sluice
Waited very long when binding accounts
rain minnow
Thank god
sinful yoke
I believe 6 has worse specs than 6s, so its pretty impressive you went this entire time
@swift sluice try clearing your cache and try to bind again
rain minnow
Actually I do suffer one problem. Which is the gallery is a little weird like it refuses to show different photos in the new album but I also suffer this in the emulator. Is it a universal problem?
swift sluice
@sinful yoke
The account has been created, when I exit the game and try to enter the game the account is bound. Why, when binding, wait a long time.
rain minnow
Brb
swift sluice
I have tried to delete the game 3 times, but during the binding process it took a long time.
Must exit the game so that the account is bound, while in the game the process is very long. My friend also experienced it, so I will represent them
little dirge
A friend of mine lost his account
He tried to log in into his fb account but it wont work he says
He redownloaded the game
Cant get his account back
swift sluice
@little dirge
My friend lost an account, but he didn't report it. And he prefers uninstalling.
little dirge
Same here
frail gulch
Did they link their account to any provided options?
little dirge
Ye
Account was binded to an fb account and he couldnt log in back
He still on my friend list too
frail gulch
Then making sure that it is logged in and try switching to different servers until you return to your original server
sour jungle
I already check spam mail
Will yostar reply quick
I already sent them issue
Via gmail
unborn robin
Hello, I don’t know if this is the right channel to ask but, my game crashes everytime I open my monarch’s detail and for some reason she has some missing voice lines...
frail gulch
I would check both if your game and phones operating system are up to date first
frail gulch
No problem
sinful yoke
are you on iOS? @unborn robin
unborn robin
Yes, Im using iphone 7+
vapid tiger
i'm stuck on phase 1 of sparkling summer i am at 2000
sinful yoke
there are known issue with monarch voice line
elder vapor
daily quest @vapid tiger
sinful yoke
as for crashing while viewing her, those are corrupted files, you should repair assets within the ingame settings @unborn robin
frail gulch
It may be a “one level a day” mission
elder vapor
because that's how all of these have ever been
unborn robin
I have tried repairing assets multiple times tho...
sinful yoke
because it is a daily event
vapid tiger
well ok
sinful yoke
you may need to reinstall in that case if repairing files does not catch the missing image @unborn robin
frail gulch
unborn robin
I see thank you, I’ll try doing that
rain minnow
I’m back
sinful yoke
that image is inaccurate as accounts can be recovered
but we for sure urge everyone to bind their accounts
frail gulch
It is still important
rain minnow
@sinful yoke my iPhone 6s seems to be able to run AL I’m guessing
swift sluice
@frail gulch
Binding an account takes a very long process. This is my criticism so that in the future it can be better, so that no one becomes a victim
sinful yoke
your issue of binding being stuck at loading is not the games issue
rain minnow
Well I’m glad it still runs pretty well
sour jungle
No one help me :((
sinful yoke
@sour jungle one second I forgot to check
rain minnow
Thanks for the help
frail gulch
@edgy quarry long or short, if people dont do it they can still lose everything just because of an update
sinful yoke
please wait for a response from customer support
sour jungle
Ok
sinful yoke
I got my yostar code, so there is an issue on your end
sour jungle
Yeah I don’t know why
sinful yoke
you pinged the wrong dunke
sour jungle
This email is legal
sinful yoke
regardless, this channel isnt for criticism
floral flame
Anyone suddenly getting this error? I was doing the daily quest a few minutes ago, and when I went to do the third, this came up causing the game to stop. (the screen wouldn't advance, the music would finish and then nothing)
A slightly clearer look at the message
floral flame
That... That's going to re-download 2Gb of data right?
floral flame
I remember last time I did it, it took awhile. Sigh. Let me start the process.
Hey, it's a progress bar. Looking at assets, "no exception" message, but entering daily will still freeze with the same missing asset error.
terse elk
uwu
floral flame
Crap. Other combat elements are also crashing
I can't load my sub formations at all
elder vapor
for reference, what phone type are you on?
rain minnow
@sinful yoke Actually, could it be that the iPhone 6 users are lagging out because of the additional items put in for the anniversary?
In the jp server?
rain minnow
Sorry 6s
sinful yoke
they are lagging because their own phone is pretty worn down
its possible to run smoothly on 6s
rain minnow
Because my phone still working fine
misty crow
they're not officially supporting those devices
frail gulch
Iphone 6 no longer receives ios updates so it makes since that games would eventually become to much for them
sinful yoke
but if you lag etc staff will not help you with the issue
rain minnow
Ok thank you for the clarification
sinful yoke
no they will not
sour jungle
Actuaally
sinful yoke
in the future though please send a reply to your own email, that way you arent sending them multiple
sinful yoke
it should take them 0-5 business days to reply
0 meaning they may reply before 24 hours pass
floral flame
Huh, my error fixed itself as quickly as it appeard and I can see my sub fleets and finished that 3rd Daily ticket. The error still shows up in the logs, but the game no longer freezes or resets.
carmine hedge
Has anyone had issues loading the game on Android 10? I've tried everything but The login screen just won't pop up so it's the only thing left to go off of
Should mention I did contact yostar I just wanted to see if anyone else ran into this
carmine hedge
No VPN and it's not my network because it runs on my old phone
sinful yoke
then please reinstall
hexed jay
It's been almost a week now and they still havent replied??
sinful yoke
when did you send an email?
sinful yoke
they take 1-5 business days to reply, if they do not respond in a few hours, please send a followup by replying to the email you sent them, it will bump your post
hexed jay
I'll try and I hope this can work soon I would really like my 2nd account back
carmine hedge
I reinstalled like 4 times and it's the only game that won't run properly 😭
hexed jay
I don't think I will be able to get my account back they said there is no account named Zion in the system but that's the only name I use on games
hollow mist
i can't get rid of yesterday commission...even if i close and open the app again and again
carmine hedge
My game keep crashing when playing event map but normal on story map
misty crow
@hollow mist did you keep your game open during reset
tidal cloak
Omg I wasted 26 wisdom cubes and all I got was common and rares on the new construction
misty crow
close completely and not leave it in the background?
peak lance
Help, i can't launch any ship
hollow mist
yep
misty crow
@peak lance restart game
tidal cloak
Omg I wasted 26 wisdom cubes and all I got was common and rares on the new construction
@tidal cloak Help
peak lance
Same
misty crow
@tidal cloak we can't help for bad luck
tidal cloak
@tidal cloak we can't help for bad luck
@misty crow but it doesn't always happen
tidal cloak
@tidal cloak we can't help for bad luck
@misty crow I tried on wishing well and all I got was commons
carmine hedge
RNG
misty crow
it's just bad luck
peak lance
I mean, i just reinstall the game but
misty crow
it's not a guaranteed
carmine hedge
The answer is one and its rng
strong ridge
i once built 18 ships and got all whites
tidal cloak
i once built 18 ships and got all whites
@strong ridge sad
carmine hedge
My game keep crashing on event map but normal on story map. Any suggestion?
misty crow
@carmine hedge go to settings, do a file repair
carmine hedge
Ok thx
tidal cloak
i once built 18 ships and got all whites
@strong ridge I heard that there's like a bug or sth
peak lance
True 😂
carmine hedge
frail gulch
tidal cloak
just your bad luck
@misty crow ok...
carmine hedge
Its just rng messing around with you
hollow mist
do i need to close the app like an hour before reset to get rid of yesterday commission?
misty crow
if you did close the game fully, it should disappear within like 30-60 mins
otherwise it would help to close earlier
hollow mist
is it too late for me to get rid of it?
misty crow
if you did close the game fully, it should disappear within like 30-60 mins
hollow mist
i even force stop it from app setting and nothing happend
tidal cloak
oh well there goes my 26 cubes
and 10 more in the wishing well
time to grind somemore
i even force stop it from app setting and nothing happend
@hollow mist if ur using android
delete the game completely by going to the files
that happened to me once
but if ur using ios idk
hollow mist
half path
Deleting the game is a bit of an overreaction 
eternal gyro
#tech-support Is there a way to recover your account?
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
please contact them
eternal gyro
@misty crow Thank you for telling me.
misty crow
you turned on the debug mode
tidal cloak
wait what i didnt do anythin
misty crow
/logmode
pale pagodaBOT
tidal cloak
i was like loading into my game and this happened
misty crow
that's how easy it is
misty crow
so you can show the staff the logs
tidal cloak
oooook cool
wait just asking
what if u like have a rpa bot that like helps you play the game
u will get banned right
misty crow
banned
tidal cloak
ok
drowsy igloo
Is anybody active on here currently
drowsy igloo
So I paid for gems, I even have receipt for proof, but I didn’t get them
Idk what to do about this
tidal cloak
just email them i think
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
half path
Yeah, just use one of the two above contact options
Normal response time is roughly 1-5 business days, but since they don't work on weekends it'll be a bit longer.
half path
Suggestions? 
tidal cloak
for the game
half path
Oh, you'll want to go to #game-feedback for that. Make sure to read the pins first, there's a few things the devs won't take feedback on.
tidal cloak
ok thx
sour jungle
Approximately how Long to recover a account ?
half path
Typically 1-5 business days for CS to reply to your query.
wise knoll
I noticed that I don't have voice over for Langley aqusition. Trying to auto-fix assets didn't help. Is reinstalation my only option?
harsh sierra
there are some ships missing lines (for example saratoga's free skin didnt have the dock view line audio for a very long time) so i think its just a mistake on their part that langley is missing that
tidal cloak
oh like Tosa
harsh sierra
obviously you can try reinstalling but i doubt itd help
tosa doesnt have any voice lines cause she has no VA yet
thats a different thing
tidal cloak
oops my bad
ripe gorge
Hello want to ask how to fix if commision not reset yet. I make sure close the game fully 15 minutes before reset.. it’s already 2 hours and commis still not reset yet.. already try open game at 2 different phones
misty crow
it's not exactly easy to replicate all methods of getting it to happen so it's a hard to fix bug
so no fix
ripe gorge
So nothing I can do?
wise knoll
But for it to just miss one voice line, all other voiced? Does anyone else also have this problem?
misty crow
seems to be a bug
i remember her having a voice before
she's missing both of her receive lines
wise knoll
So it's not just me... Ok, so I can skip reinstalling and just wait for patch. Thank you. 
misty crow
you didn't fulfil the frontline requirements on fleet 1
you need to fill up at least one of the locked ship requirements for front and back
noshiro isn't a destroyer
cursive condor
Solved, ty.
shut sequoia
I cant buy jems through google play
( hkd)
It said that i cannot use my remaining balance
misty crow
@slow tangle they shd be in mail
@shut sequoia that's cos HK shd have their own version of the game in their store, so trying to purchase in EN version won't work without a card
twilit violet
Help, every time I download an audio update it always fails even though my storage is still empty
shut sequoia
Damn it
I have already invested in this game
It doesnt worth to invest into Taiwan server
misty crow
you could use a credit card if you have one
shut sequoia
I dont have 1.....
misty crow
@twilit violet could you try using the repair button you see there?
restart the game and check your mail again
if it's still not there, contact customer support
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
alright then please contact em
shut sequoia
I am trying o!epay though
i dont even know does it works
And i am pretty worry that it wont work
marble yacht
im trying to log into bluestacks with the twitter i have bound to my account on my phone and its not working ee
everytime i log in it sends me to a new account on amagi
am big confused
misty crow
you practically answered your own problem
new account on amagi
so select the correct server?
marble yacht
u select server?
i thought it would automatically send me to lexington afyer i logged in?
shut sequoia
misty crow
@marble yacht think of it this way, how would a new device know where your account is?
@shut sequoia refrain from unnecessary comments, especially sarcastic ones.
marble yacht
yayyy it works
tysm
does this mean u can have accounts on different servers with the same binding info?
misty crow
yes
peak lance
This is serious, i keep restarting the game but i can't launch my ship
The game will freezing
brittle imp
Hi , im having problem with fleet tech stuff , i can upgrade but they say Illegal restriction , i even tried restarting the game , wont work
misty crow
@brittle imp known bug, your real fleet tech value is actually less than what's shown, hence the error
@peak lance you'll need to go to settings and do a file repair
brittle imp
@misty crow thank you
peak lance
Okay
carmine hedge
The repair data didnt work for my game crashes
Its still happening
I already clear the game cache and restarting my phone but its still keep crashing
misty crow
then you might need to reinstall
steel flint
Game doesnt want to load to show the dmg score after the battle is over and just freezes there, anyone else experiencing it?
misty crow
that's more of xiaomi phones being the only ones capable of running AL and other similar games in splitscreen
so it's a device thing
topaz sky
@steel flint have u tried repairing the files from the ingame settings and if u have done that already and if it still does not work try deleting the cache file manually but only do that if u have binded ur account to FB or Twitter or Yostar
To delete cache file go to internal storage --> android --> data --> and there will be a file called Yostarazurlane delete that
Then when u launch the game it will reinstall all the files and that might fix it
steel flint
ok thank you
torn blade
I keep getting connection problems on lexington
keeps saying network connection failed. recconect now? [network down] and then i press reconect and it changes to [host not found] and then i hit reconect again and it works again
my internet is fine
that happens every 2 minutes or so
was wondering if there is a fix for this?
spring grotto
Hm...well it does seem to be isolated to you for now since no one else has reported such issues 
If you haven't already, try restarting your device and network router. Or trying a different network connection if possible
reef folio
Can I restore my account if it was not linked to anything? Account is very old, has been inactive for about a year. There are several screenshots that I could find on a PC.
spring grotto
Yeah, you can
You'll need to contact customer support for them to help you retrieve it
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for support
deep canopy
hey, i got a new phone and am looking to have my acct on it. i have my twitter binded but when i attempt to use twitter to log in, it doesnt. anything i am doing wrong?
spring grotto
Are you loggin in w/ Twitter on the title screen of the game?
deep canopy
yes
spring grotto
Okay. If you did, you then need to select the correct server. Your account stays on the server that it was created on (such as Amagi, Lexington, etc). If you're not sure which one, just try logging into all of them
deep canopy
i do switch to my server (avrora)
but
it goes to the new player screen
where u have noffolk and such
the tutorial
spring grotto
Hm...sounds like it might not have been bound properly. Did you make sure you were using the correct Twitter account in case you happen to have multiple ones?
deep canopy
yeah i do have multiple twitters, but ive tried them both and they do the same thing
im logged in on my emulator and it shows the twitter account i have bound but when i attempt to log in, i still get the tutorial even with the correct twitter and server
on the phone
spring grotto
Try logging into all the servers just to try it out
deep canopy
ok give me a sec
sorry nope same thing on each, just repeat tutorial
WAIT
i got it
i have no idea what happened, my twitter acct that was binded swapped and then it logged in
spring grotto
Huh. Well good to hear you got back in 
deep canopy
thank you lol that was weird
delicate grail
Is is possible to unbind a Yostar account
spring grotto
It is, but you'll need to contact customer support for them to do it manually on the backend
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
delicate grail
Thank you.
spring grotto
carmine hedge
Idk if this question should be asked in here but i'll do it anyway. Can someone please help me confirm if the EX Voices for JB and Naka are true and actually present in the game because i couldn't find it anywhere i even oathed JB but still couldn't find em.
sinful yoke
Jean Bart's and Naka's EX voice and lines are currently missing in game. They will be added on the next patch.
question is answered in #game-news
carmine hedge
Thank you sir!
sinful yoke
maam
tepid sequoia
I purchased the 30day trade license but i didn’t get anything cos it said i did not purchase the trade license, wut should i do
sinful yoke
were you charged?
tepid sequoia
Yes
sinful yoke
please contact customer support and they will get the trade license for you
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
tepid sequoia
Aite thx
sonic oar
Is this event working correctly, the number at the bottom appears to be how much oil I’ve spent, so why can’t I collect the rewards for it? Or am I just getting this completely wrong?
sonic oar
Oh I see
grim turtle
I recently filed tech support to recover my account, and have bound a new one and followed standard procedure for it, how long should I expect to wait for it to occur?
sinful yoke
it should be within 0-5 business days, meaning mon-fri @grim turtle
grim turtle
So quite possibly, today?
sinful yoke
not today because it is already the weekend in china (where CS is based) unfortunately
though the earliest they will reply will be sunday afternoon/monday morning if you are in the states
carmine hedge
The support website shows that misclick gem purchases can be refunded. Is this true and does it mean purchases of gem packs or purchases with gems (skins, dorm food, shop refresh)?
sinful yoke
they have told us before that they cannot refund purchases such as accidentally buying skins, oil, dorm slots etc
I believe it means gem packs, but its a little vague
I can ask them to be more specific on the website to prevent confusions but as of now im not entirely sure what its implying either
carmine hedge
Thanks for the reply! Just in case you need it here is what the website looks like
I might as well ask, is there any other way to refund accidental purchases?
elder vapor
They’ve denied gem pack refunds before when it double charged on my end; I did get the gems after talking to them though
sinful yoke
they usually ask you to contact google play or itunes in terms of refunds/double charges because they have told us they cant refund them themselves and only the place you purchased with can
carmine hedge
Not game related but where do you enter the commands to join clubs (/join Server Name - General)?
sinful yoke
#bot-spam is your friend @carmine hedge
carmine hedge
@sinful yoke Thanks
odd solstice
I accidentally bought the 2nd floor and spent the gems that I saved on the skin, please help
misty crow
no refunds for such purchases unfortunately
odd solstice
Now I definitely don't have enough for the skin and I also need to increase the docks
flat crane
misty crow
what device are you using
misty crow
you will most likely need to reinstall the game
tired oracle
I have a problem in my Fleet Tech, when i try to upgrade somthing it says system error: 40:Illegal Restriction
misty crow
Your real fleet tech value is actually less than what's shown, hence the error you get
tired oracle
Oh ok thx
fossil merlin
Hello. I just installed the game in my phone and I'm getting a permanent black screen after the 3 logo screen
Any idea on how to fix this problem?
fossil merlin
Xiaomi Mi A2
carmine hedge
I don’t know if this is a bug, or if this is universal. Also, the game feels like it’s been doing the whole “loading” thing more often. Is these both a bug? Or just my Internet connection?
carmine hedge
Ah. That could explain why it takes like.. 2-3 minutes for my game to load some things. Example: my commissions, or a map/engagement sometimes
Thanks
misty crow
@fossil merlin where did you download the game from? official playstore?
kindred panther
i have some questions but dont kniw where to ask them in discord
sinful yoke
what is the question?
usually the channel description can help such as #discord-feedback #tech-support or #gameplay-help
kindred panther
im tryimg to get graf spee but the way its worded in the wiki is impossible to understand can i get spee after 60 wins on sp3 or just with whatever her drop rate is im asking cause im out of cubes :/@sinful yoke
srry to ping
misty crow
no
spee doesn't drop on her map
and her 60 clear thing is an event mission
so she will not be obtainable by any means outside heavy build
kindred panther
that seems dumb you cant get her on her own event amd #!%$ im out of cubes
im other question is how do the points things work for PR2 ships i looked and couldnt find anything
kindred panther
chears
hidden rover
So my friend lost his account several updates ago and we have been trying to get it back. His account was only bound by Yostar and would force him to start over with the tutorial when he tried logging in with it. He doesn’t have his old UID. Is there anything we can do? We’ve tried emailing too and have had no luck there
misty crow
did he select the correct server when logging in
cos it would default you to a different server usually
hidden rover
I’m pretty sure he did, might have to ask him and make sure tomorrow
carmine hedge
AR event rewards already went out?
misty crow
no
carmine hedge
Ty 
slate holly
i have problems with buying gems each time i try to buy them the game restarts
sour jungle
Can i recover my account if I dont remember UID ?
sinful yoke
yes
sour jungle
Thanks so much i’ll wait
runic solstice
just bought something ingame on iphone, does my acc need to be binded to my apple id in order to achieve the items? it says pending but they already charged me, do i just have to wait? i mean they already charged me 
frail gulch
Not bound but it may take a bit for the items to be given to you
runic solstice
@frail gulch i will keep an eye on it thank you!
frail gulch
Still bind your account however as refunds can be tricky if your account is lost
runic solstice
its binded to my facebook account already, just wondered if its an issue if i pay via apple play store without my apple id being binded
frail gulch
That may be a problem with the devise, make sure everything is up to date first
slate holly
i updated bluestacks
got this problems after one azur lane updated
dont remember after which
frail gulch
Understandable
slate holly
heh this is tiring
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
the event purchased items are delayed is a very rare occurrence, they will be instant 99.99% of the time
runic solstice
@sinful yoke thank you! i bought the trade license tho.. so could it be the issue that i puchased via apple play store without my apple id being binded in azur lane? or nothing to do with that?
sinful yoke
that has absolutely no relation unless you somehow purchased without being logged into an account on itunes
runic solstice
hm should be alright.. about the staff thingy tho, i found this on reddit:
https://i.imgur.com/jJU8XMb.png
sinful yoke
that is outdated now
the message by Z23 bot is up to date regarding contacting staff
runic solstice
thank you, hopefully they get it solved
stray portal
hi, does anybody know if the event store is bugged or something?? i bought Jean Bart´s main gun twice and its not on my depot for some reason
nor it is equipped on any ship
slate holly
you must craft it
stray portal
hol up its a blueprint ??
slate holly
yep
sinful yoke
also your question would be better suited for #bug-reports if you believed it was a bug
stray portal
aw i thought it was the item ok my bad sorry for that then
sinful yoke
we dont mind questions in there
stray portal
i know but i asked here just in case before making a a bug report
fossil merlin
@misty crow Sorry for the late reply. I tried multiple sources, including official playstore, always with the same result. Black screen.
misty oracle
which le malin skill description is the correct one?
ingame one or the wiki one?
or
clear flare
pearl cradle
I cannot link my account to use my save from old device
nvm resolved had to re-install
north kernel
Zooms in a little too much on iPad when you tap
serene fog
I'm having issues when trying to log-in to the game. Was playing normally today with no issues and decided to take a break. After 4 hours, I decided to play again. The game loaded normally up until the log-in screen (where Jean Bart is standing). The manjuu does that loading animation and the screen goes black. The game then restarts. Someone told me to try restarting phone my phone and turn off wifi, turning wifi only crashes the game after getting to the log-on screen.
daring quartz
gritty tide
carmine hedge
My Amagi's affinity is stuck at 90 and nothing I do can fix it. She's my first secretary and I use her in battle and interact with the touch functions but nothing changes
ebon sandal
Please Help I bought a skin but it disappeared 
silver nymph
is it common for azurlane to heatup phone?
also i wanna ask what day will we get the reward for photo event
ping me for reply pls ty
runic temple
I forgot my secondary pass, what can i do to reset it or who do i contact ?
half path
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
half path
Please contact CS as per the above options with relevant details (UID, name, server) to reset your secondary password, @runic temple.
runic temple
Ty
plush frigate
is anyone already report ios 13.5 constantly close the game?
night mural
AL crashes throughout the day for me, usually when I’m opening the dorm or entering/exiting a battle. It’s been happening since I started the game over a month ago. Could this be caused by having an older phone?
plush frigate
Idk, but after upgrade to 13.5 now I got that problem
shut lantern
So uh I was sent here from the other server to see if my account was bound or not
spring grotto
@carmine hedge Please do contact customer support w/ your information and they'll get your items corrected for you
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
@shut lantern Do you have the UID from your account?
mossy sluice
I seem to be getting tech points for duplicate ships as when i retire them or use them as enhancment, my tech points go to where it is supposed to be
gilded cloak
Is it possible to restore the ship that was dismantled?
spring grotto
@shut lantern Okay. Well the UID is needed for checking binds. But if you already sent an email, just wait for their response
@mossy sluice Hm...there is a known bug right now w/ tech points. I'd imagine it's an extension of that bug
@gilded cloak It is not, sorry to say
shut lantern
Ok ty
gilded cloak
Well,
digital coral
dire pumice
Is possible transfer to other server? When i started to play i didn't know about the servers and i continued playing in Lexington but now I've had a lot of problems of disconnection and i ask if i can change, I'd like to go to avrora where my friends are but i don't wanna have two different counts y I've got in Lexington a lot of limited ships and skins whose i like, the money and progress i don't care
spring grotto
It is not possible, sorry to say
dire pumice
Mmm ok thank you anyway
dusky furnace
I am unable to move the furniture in the dorm is this a bug or is there a furniture lock setting somewhere
main lance
Why does the event quest say that someone is on a commission when clearly the selected boats are not? I even tried using the advice button too keep getting this error. Screen shots show the error and the rest show the commissions.
spring grotto
Your sub is in a commission
main lance
But I don't have a sub selected for the quest..
Is it reauired and the error message is actually invalidly stating the order or error (stating a further error befofe stating that a sub is needed)?
spring grotto
You do have a sub selected as you can see from your screenshot
main lance
Clearing doesn't remove it though, so I assumed it was just stating that because It was the only sub I had.
Okay, just tried again and it wont clear or manually remove.
spring grotto
You can't manually remove them or use the "clear" button? I'd imagine that's due to the fact that they're in a commission 
Assuming you manually selected the sub for the commission, unfortunately you might need to wait for the commission to finish or to manually cancel it
main lance
I didn't manually select it for the event quest, it was already selected from last time.
Oh, yeah I did manually select the sub for the commission.
But not the quest. But it makes no sense why I cant clear it.
Clear it from the event quest I mean.
I cancelled the commission, now trying to clear the sub crashes the app.
I'm assuming this is just a bug or some sort of data glitch. I guess reinstall is in order. Does the game auto log somewhere on the system? I'd imagine the developers would like bug reports for this kind of thing.
spring grotto
There's no auto log mode, but there's a realtime debug mode that you can manually open and get a screenshot/recording of
/logmode
pale pagodaBOT
main lance
Awesome, thanks! I wouldn't normally go this far for a mobile game, but Azur Lane is by far the best. Thanks for your help!
spring grotto
No problem at all 
carmine hedge
Who do I contact to regain access to the official reddit page?
sinful yoke
you may benefit from speaking to someone with the reddit senpai role
steady bolt
Not sure if I ought to be asking here or in bug reports - I just downloaded today, can't launch the game. Using Samsung S9+. It'll show the logos upon booting the game, and then takes me to a black screen. Only advice I've found suggested reinstalling, tried that, and nothing changed. Any ideas?
sinful yoke
can you try using an alternate connection like wifi to data or vice versa?
steady bolt
Unfortunately all I can access is data currently - I'm at work till 10 EST, and the wifi here may as well be nonexistent, lol.
sinful yoke
can you try using a vpn?
a black screen is usually a connection issue
a vpn may help
vivid current
Does anyone’s game crash whenever you build Glasgow?
Just asking so i can make sure a bug report hasnt been submitted
south moth
Iv not had that issue, Im having several game crashes when I interact with Monarch as my secretary, or look at her details and equipment in the dock.
vivid current
Ok thanks i was just making sure so i dont send another bug report of the same kind
Because it only happens with glasgow
sinful yoke
please do an asset repair in the ingame settings
it sounds like you’re missing some of her textures
vivid current
Ok i’ll try that
steady bolt
Kawaakari - I do not have one currently, but I could try if connecting to wifi doesn't work this evening. I'd be surprised if it's a connection issue, though, my 4G data connection looks to be fairly strong where I am.
drowsy depot
I dont know if this is a bug or not....But I have more than enough Points for my Ironblood fleet to upgrade.
elder vapor
Known bug
drowsy depot
ok, so hopefully they are working on it
uneven pendant
The game dosnt let me select server or log in
I just get that error
When i press to start
Or log in method
Im on phone not emu
sinful yoke
what server are you on?
sinful yoke
are you on data?
sinful yoke
can you try using a vpn?
uneven pendant
Sure vpn to what country?
sinful yoke
anywhere in europe or north america generally works fine for solving connection issues
floral flame
Should I worry about this error? It pops up a lot. I don't want to blame it fory game lock ups and restarts, but it is new.
tropic pivot
How do I recover account. I think I binded it to my Twitter
sinful yoke
@tropic pivot you login at the title screen on the tab that says twitter on the left side of the screen
then you need to select the server you usually play on
tropic pivot
@kawaakari you magnificent singing seraphim thank you so much!
elder vapor
per a friend on another server, new phone, nokia 7.2 android os is 10
white bramble
Is albacore permanently on merit shop event even if it refreshes? Ive tried to wait around since the update but she never shows on my end
elder vapor
she was added to the rotation, like SoDak and Eldridge. She can cycle in and out, and it's possible to have all 3 or none of them
white bramble
Ok thank i was thinking i was bugged out or so.ething since she hasn't showed up even once on my end
sinful yoke
@elder vapor if they are having a constant black screen, black screens are usually a poor connection
they can also mean corrupted data, but they have already tried reinstalling it looks
true oak
So my games been crashing randomly, either during a battle or while I’m feeding girls in the dorm. The game just suddenly closes and I’m just outside the app. This started happening ever since the iris event began.
steady bolt
Now that I'm home - can confirm that being on wifi instead of data didn't help my game start. @elder vapor I'm experiencing the same issue as your friend, can also confirm that clearing cache and data didn't help, even tried reinstalling a 3rd time.
sinful yoke
@true oak what kind of device do you have?
sinful yoke
specifically though, such as iphone 6, iphone 7, iphone 8, and etc
if you have anything over iphone 6s, you will probably just fix it with a reinstall
charred sandal
let me ask if I want to top up but it doesn't work and it shows an error like this, how do I fix it
true oak
So I reinstalled, I have an iPhone 7, I had my account binded to Facebook and twitter but when I try to sign into Facebook my app crashes and when I try to sign in using twitter it starts the app as if I was a new player.
outer herald
Did you log into the server you normally do, since it'll default to the Amagi server, due to it being the newest one
sinful yoke
yes please make sure to double check, if you cant recall, just try logging into all of them
true oak
Yes I made sure that it was the server I was usually on.
true oak
I have my UID, I’ll try that.
sinful yoke
can you send your UID? in dms or here works fine
deep grove
hey can anyone help me out? I just got a new phone and want to activate my account on it. My account IS bound already, but i cant figure out how to access it on the new phone.
sinful yoke
when you open the game there are 3/4 tabs on the left side of the screen, press the one that you bound with and login to it
then make sure to change your server to the one you play on usually
if you need images for reference, check the pinned image abour binding and logging in and see step 4-5 only
deep grove
thanks i'll give it a shot
verbal raft
So I didn't see another channel more appropriate but I didn't receive any compensation for the previous Duke of york banner rate up error, I went about 100 cubes in and she's the only rate up I didn't pull as well.
misty crow
They already sent out the compensations for those who spent more than a certain amount of cubes in addition to a default compensation last week
verbal raft
I guess dropping 100 cubes and getting no compensation is a good answer then
slim shale
there's a transaction error my purchase of 4900 gem where i didn't received said gems
pastel field
Good Day tech support! I purchased a "New Commander Support Pack III", but didnt receive anything in game. Money is charged on my card, emails also received from Apple about the purchase.
sinful yoke
@slim shale @pastel field please contact customer support for your missing items, they will get the items straight to you
/techsupport
pale pagodaBOT
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