У меня телефон глючит и я решил попробовать через настройки и пересохранил свой аккаунт на нуливой. Я лохонулся, правда. Теперь не могу зайти.
#tech-support
thick spire
thick spire
i lost my account.
Saved again, now I can’t log into my account
misty crow
Then you have to contact customer support in English per the above website
thick spire
Saved again, now I can’t log into my account
misty crow
You have to contact customer support
thick spire
thank
patent hill
@misty crow thanks so much for the help, we stressed for a tad bit too long. Too much time and effort to be lost. Thanks again!
candid obsidian
@little remnant logged in using my appleID, finished the tutorial, logged out and tried to log in using my appleID, got sent back to the account that just finished the tutorial. Logged out again. Tried to log-in using the yostar account, got sent to tutorial again.... 🙁
candid obsidian
@misty crow, me? Yeah. Selected the correct server (Washington). Still pushed to tutorial....
misty crow
you did bind your yostar account properly right...
candid obsidian
@misty crow I’m pretty sure I did. I switched iPhones last year and was able to pickup the game where I left off, so I’m pretty sure I did....
candid obsidian
Okay. I hope this works...
@misty crow, tried to log-in using the yostar account, and tried all servers. All send me to the opening tutorial....
Does this mean that I’ve lost my progress? I just unlocked Friederich dear Große too....
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
candid obsidian
Cool. Thank you, @misty crow and @little remnant.
covert dove
When should I be worried if I don't get a reply about the recovery of my old account onto the new bind? (my apologies if it comes off impatient asking)
misty crow
5 working days
proven smelt
I have a problem, after this new update I wanted to go on my account I have to accounts one in my old phone and one on my new phone. I wanted to transfer my progress from my old phone onto my new phone but I have to bind my account first so I went to do that on my old phone where I have all my highest progress and I log on but it takes me to a black screen with a continuous loading screen that’s been there for more than awhile now:( how do I fix?
covert dove
Ah so if its not finished by today, for example, itll be picked up when they return the next possible day? alright, thank you!
misty crow
@proven smelt the only way to fix that is reinstalling and well... it means you will lose access to it, so you're stuck
you're gonna need to contact customer support
proven smelt
I hope that works
wanton topaz
I'm getting a "40: Illegal Restriction" error while trying to upgrade my HMS and IJN fleet tech levels...
misty crow
known
wanton topaz
If it's known, then is there a way to fix it?
floral nacelle
i forgot to censor :/
misty crow
question tho
when you said wrong server
you mean wrong game account
or literally wrong server
floral nacelle
i signed in with Apple and the default server selection was amagi for some reason after maintenance and I didn’t realise until it was too late
misty crow
for that you'll need to contact customer support to get them to unbind it for you
floral nacelle
do you know their email?
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
plucky stump
my game not works for 5 days now-after sucesful login and press start game -its freeze on login screan and not react for any action anymore-i tryed it on mobile and emulators its not work anywhere-any hope for fix thats?
misty crow
sandy server?
plucky stump
yeas
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
plucky stump
k
plucky stump
/techsupport hi my game not works for 5 days now-after sucesful login and press start game -its freeze on login screan and not react for any action anymore-i tryed it on mobile and emulators its not work anywhere-im playin on Sandy server -here is my facebook im using to loginhttps://www.facebook.com/pasha.garashenko- how to fix this?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
plucky stump
/techsupport ?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
yes did you read what it says
plucky stump
https://yostar.helpshift.com/a/azur-lane/ use this link?
misty crow
yes
mossy sonnet
I completely lost all sound in Azur Lane
The sound is turned on
And the volume of other apps work
sinful yoke
are you on iOS?
I guess it might apply for all phones
but it sounds like your ringer is off 
mossy sonnet
Yeah IOS iphone 6s
misty crow
just to note
support for iphone 6s will be discontinued in future
so do bear in mind
mossy sonnet
How soon?
mossy sonnet
I saw that confirmed for the Japanese server, is it also for EN?
covert dove
CS: "I have recovered your original account!"
Nope...still the new account meant to rebind onto....still getting there 
covert dove
yep, should be Sandy. Attempting to log through the Twitter and Facebook binds the account should have been on just brings me to the new account again.
devout rapids
guys
i've a problem: you know the new update, yes?
Well, i've downloaded it just now. After finishing it AzurLane gave me the usual login page.
The problem when i try to login: it give me this error "Unable to find mission config. Update may be rquired . Error ID: 15569"
covert dove
aha! apparently they changed my server for the account to work! no longer Sandy...Avrora time!
im freeeee!!!
misty crow
@devout rapids go to the top right corner of the screen you're stuck at, press the gear icon
carmine hedge
6s iphones will be effected ?
misty crow
yes
carmine hedge
due iOS or just bc phones are old ?
misty crow
ios making app developers move on to newer ios versions
devout rapids
did it, what does it change between "RepairLive2d" and "RepairAssets" ?
carmine hedge
ahhh yes...
misty crow
i mean you need to repair both probably
carmine hedge
yikes what apple doing... i heard they might give 14ios to 6/6s iphones but prob might next year need buy phone
carmine hedge
imagine buying new phone for al 
devout rapids
ty! It's repairing :DDD
misty crow
well there's the option of an emulator
carmine hedge
still no news about ghost ship who went build then server opened ?
carmine hedge
damn kinda was strange then you burn all cubes and no doy 
hearty solar
Hi, I wrote to help because I can't log in to my account and they wrote me back in the e-mail, and now I have to write back to them?
pliant zealot
Hi, I’m having problem binding my account. When I try to log into my account with Facebook, and then it said open this with facebook, it won’t allow me to click Ok nor cancel, the only thing that it allow me to click is the cancel button that bring me back to main menu of AL, please help thank you.
rich apex
anyone can help me?
covert dove
Yes! Write them back and send the information they need! That will help with the account rebinding!
flint nexus
Hi is cs sometimes long respond after you send your problem????
carmine hedge
i am only one who AL on phones is laggy or just due internet ?
hearty solar
@covert dove thank you
covert dove
no problem! just finished my support email stuff 👍
covert dove
what's exactly happening? when are you getting the black screen?
rich apex
i reinstalling the app
and the game going black screen
i was try downloading it via google play, qooapp, aptoide, apkpure
but the result was same
misty crow
@rich apex what device?
rich apex
realme 3
misty crow
@flint nexus try doing a file repair
rich apex
android
young seal
I reinstalled the game and lost my account
I bound my account to yostar
when I downloaded the game it sent me back to the tutorial
misty crow
did you select the correct server?
young seal
OH WAIT
rich apex
@misty crow what can i do now?
misty crow
hmm hold on are you using data?
rich apex
no, wifi
young seal
I picked the wrong server, sorry and thank you Ender I want to die
misty crow
go to your game settings
under audio tab
there's a button that says repair
click that
flint nexus
Wait2
rich apex
hmm... looks like my device not supporting azur lane from now
misty crow
how much memory space do you have?
rich apex
now 3.2 gb available
flint nexus
So what i choose btw i only download audio
misty crow
assets
flint nexus
Oh ok i try it thks
misty crow
hmm tomorii try using a vpn
river raft
oh ok
misty crow
reinstalling won't fix it
@rich apex yeah really not sure what the issue is anymore, you could try contacting customer support
rich apex
where i can contacting the customer support
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
rich apex
do you have recommendation application to install azur lane exept playstore?
misty crow
besides what you already mentioned i don't
flint nexus
Qooapp ????
misty crow
i was try downloading it via google play, qooapp, aptoide, apkpure
going by this i can't really think of an alternative
unkempt timber
It's been like this for 3 days. How can I get my dream ship feidreich der große
misty crow
i mean this has only been happening since maint ended about 16h ago
it was reported but no fix yet
unkempt timber
Welp just gonna wait for fix then
haughty crypt
How big is the update? I cant really update my AL since i have no wifi anymore, but i heard its big
haughty crypt
Thx alot ;-;
errant terrace
misty crow
minor turtle
Hi I can't update the game, It says failed to update file [4] whenever I tap to download 302mb remains files
misty crow
@radiant condor known issue
@minor turtle need to reinstall
minor turtle
God....
minor turtle
Do I need to reinstall the whole app?
radiant condor
oh
misty crow
no fix for faction tech issue
and yes you need to reinstall the whole thing to fix the failed to update error
carmine hedge
Hello, when I tap my secretary shipfu she won't speak any word nor pop out a conversation window with caption. How do I fix it?
misty crow
it seems to be limited to certain ships only
no way to fix without changing to a different one
carmine hedge
Bruh... It appears to every ship in my dock TaT
shy apex
So, I cant get Azur Lane to download through my app store. How does downloading the APK from APKPure work?
carmine hedge
Ayaya after a 24MB updates it's fine (^3^)
hoary hound
Game has been freezing for 4 days now on login, and still no respons from support
misty crow
when did you contact them
hoary hound
Monday morning
misty crow
accounting for timezones that's probably just 3 working days
expected response time can be up to 5 working days
hoary hound
Ah well, Hope they can fix it
tacit mica
Sad
tacit mica
I tallied all my RN ships one by one and got 545 tech points instead of 603. Looks like just a simple bug
hidden knot
Was it me or is it Happen to anyone?
misty crow
a lot of people
hidden knot
Ohh
tacit mica
looks like it's just a bug with the tally of tech points
hidden knot
Aladeen
Admiral Aladin really a Messed up Movie. Hahaha
@tacit mica Its Aladeen vs Aladeen
tacit mica
I got 545 tech points for Royal Navy instead of the displayed 603 tech points
hidden knot
Imean This Game is too Aladeen as of now
tacit mica
which means I really can't upgrade my RN tech for now
hidden knot
Well,Ender
tacit mica
thanks fam
hidden knot
I got Aladeen(1) Concern
misty crow
hidden knot
The Transition from Screen to Screen in game has the Fade Music
I mean the Fading Effect.
Anyway i can Revert it in Option to it used to be?
leaden pebble
Any news for us shikikans who rolled for DoY when she was not in the pool?
leaden pebble
dark star
Just need to say it! Yay taihou skin bug fixedddd
carmine hedge
@random jungle it doesn't allow me to log in to FB account with just plain users and so everything i collected was there
misty crow
@tacit mica could you send me your UID?
tacit mica
@misty crow 137651397
misty crow
Thanks
stark summit
Hello my account is gone and Is there anyway to get it back?
(Sorry if this isnt the correct channel)
misty crow
did you bind your account?
stark summit
I did
misty crow
https://i.imgur.com/roy6tih.jpg
then follow steps 4 and 5 to log in
stark summit
Yeah I already tried it but it's gone somehow
misty crow
did you select the correct server
stark summit
Yes I did
primal thorn
Hello i reinstalled the game and lost my Account
misty crow
@stark summit do you have your account UID?
misty crow
@primal thorn did you bind your account?
primal thorn
Yes to Facebook
carmine hedge
@misty crow it doesn't allow me to login to FB account with just plain users and so everything I put together
@misty crow there were all my things
misty crow
@primal thorn https://i.imgur.com/roy6tih.jpg
follow step 4 and 5 to log in, ensure you selected the correct server
primal thorn
But i wanted to connect with facebook and got into a brand new account
Same with twitter
misty crow
did you select the correct server
primal thorn
Yes Lexington
carmine hedge
me to
misty crow
try all servers to be safe
primal thorn
I know that it was Lexington
carmine hedge
@misty crow there is only FB
stark summit
I checked I remembered my account name is oOMeowMeowOo
misty crow
do you have your account uid ferthur
stark summit
Bind to Twitter and email but it is lost?
misty crow
did you first bind in the settings to begin with
@carmine hedge 100221 is an error with facebook, facebook doesn't think it's connected to the game, try relogging to your fb or change some settings
carmine hedge
@misty crow do I reinstall FB?
misty crow
we're not really sure what exactly is the issue
you could try, but it's more likely your fb account settings are the issue
@stark summit could you just try all servers
primal thorn
I cant Log into my Account on Lexington Freezer84
I binded Twitter snd FB and both dont work
misty crow
could you just try all servers anyways
the number of people who misremember your account is not small
carmine hedge
@misty crow I had to reload the game and when I tied the game it wouldn’t let me
misty crow
@carmine hedge try fiddling with your FB settings
@stark summit Can you just try all the other servers
@primal thorn could you just try all servers
primal thorn
Im trying
primal thorn
Same by me
misty crow
and the 2 of you are absolutely sure you
- Binded your account and
- Logged in to the correct account?
stark summit
Yes
primal thorn
Yes
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
then please contact customer support
carmine hedge
@misty crow FB seems to be playing the game only in the game itself I can't tie up by phone
@misty crow and since I can't enter I tried the game but it didn't let me there either
misty crow
when did you email them
@carmine hedge going by the only 3 previous cases we had, just try changing one of your fb settings like pfp
primal thorn
I jost got my Account back.
Im so glad. I dont know how but thank you Ender
zenith onyx
Anyone knows what this means?
misty crow
it's a bug
somber mist
My game freezes on my main account same as the last time before the update
somber mist
When I login cancel the notes it just freezes
Sometimes I can cancel but it will still freeze
carmine hedge
@misty crow I downloaded it and logged in here and it worked then what about the phone now?
craggy meadow
misty crow
what am i supposed to be looking at?
terse jolt
@somber mist I have the same problem. Mine always freezes when i get to the main menu. I tried many things and ended up disabling the chat. After that everything worked fine.
misty crow
@carmine hedge 
well since you can log in elsewhere, bind it to yostar now, then try again
(in the settings)
carmine hedge
@misty crow did not log in: /
carmine hedge
@misty crow do we reload the FB?
daring laurel
i have a little question
Do you know when it's the new day time for global server ?
I suspect it's at 00:00 (GMT -7) on reset server time but i could be wrong
daring laurel
Then maybe it's a bug
because at reset server time, i oath a shipgirls
But the timestamp show 05/14 instead of 05/15
misty crow
and you oathed at reset or just before reset
daring laurel
right after reset
solar hemlock
I've bond my account with m'y facebook
solar hemlock
And i've l'ost everything
misty crow
cos the game actually logs the oath date according to your device time
daring laurel
i login right after reset and oath
somber mist
@terse jolt I'm just stuck her most of the time if not then just after I cancel the notes
misty crow
daring laurel
now this is even weirder
misty crow
exactly
somber mist
@terse jolt and how to disable chat?
misty crow
@solar hemlock https://i.imgur.com/roy6tih.jpg
follow steps 4 and 5 to log in and ensure you've selected the correct server
daring laurel
if it's on my device time
then long time ago it does happened once
when i oath at 2am in the morning at my time but the timestamp show the previous day instead
today it's rather a special day and i've planned ahead
so i wonder if it was the game bug or it was me
misty crow
@carmine hedge i would just forget about the FB and unbind it
bind your account in the emu to yostart
carmine hedge
@misty crow managed not to believe I was a pure nerve since yesterday I put it back on FB and I was able to log in
terse jolt
@somber mist I restartet my Game countless times to get the Chance to disable the chat. On the bottom-left corner of the chat is a Red circle. Then accept. Just try to be as fast as possible and try it again. Dunno if this will help your, but it helped me
somber mist
@terse jolt ok will try thnx
trail lichen
Been playing the winter's crown to complete it but the boss does not pop up sometimes, especially B3,
misty crow
restart the game when that happens
vestal ledge
I had my account binded on twitter and FB
I logged in it set me to amagi but even when I set it back to my server it still had me on a new account
Any help?
misty crow
did you log in on the main menu
vestal ledge
Ye
misty crow
did you try both log in yet
vestal ledge
Wut?
misty crow
which one did you log in by now
vestal ledge
I deleted it and now I'm trying to reinstall the game (I'm also having problems there for some reason)
I tried logged in on both twitter and FB and any other account I might've had it on but it always put me on toturial
carmine hedge
@vestal ledge i reinstalled FB and managed to log in i thought i wouldn't get my stuff back
vestal ledge
When I went to settings it said my twitter and FB were binded to the new toturial account in Amagi
I'll retry again
misty crow
wait what
did you log in on the main menu
if you did
there shd be no such thing in the settings
unless you're a
overrode your account
or b
are on the wrong server
vestal ledge
Idk man, tried it again with my twitter but it still puts me on toturial even on my old server
Thanks anyway
half flicker
Hi I bought a gem pack yesterday but haven't receive it yet. Could u help me please?
vestal ledge
Aight I checked all my accounts
Finally found it
Thanks, you guys were a huge help
misty crow
np
half flicker
@misty crow Help me please :((
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
please contact them as per the above
half flicker
ok thanks
carmine hedge
Anyone knows why this happen? Just finish updating the game
misty crow
incomplete update
when given the option to "press to log in" click the gear button on top right corner
to do a file repair
you may need to restart your game
carmine hedge
Ok, thanks
somber mist
@terse jolt you're a life saver i took some time but it worked thnx
torpid compass
terse jolt
@somber mist yw. i thought i was the only one with this problem.. glad i could help u. i hope they fix it in the future
somber mist
@terse jolt yeah really hope they fix it soon and now i can play it again cause of u cheers
half path
@torpid compass It's a known bug, no fixes as of yet.
tired remnant
hi, i had my account binded to my fb, but i lost my fb, and now the game wont log in anymore, i have a screenshot of my uid etc
vital latch
Hello, today I have changed my games from phone memory to my SD card since I lost my account. I try to find it via my facebook but it doesn't work and I'm desperate. I don't want to lose all my progress please help me.
misty crow
@vital latch did you bind your account
@carmine hedge did you by any chance move around the game files
fast ore
misty crow
restart the game
flint nexus
Oh great 6 hours no reply from cs
misty crow
@carmine hedge yeah it means the game files didn't download properly, reinstall
flint nexus
misty crow
@flint nexus response time is expected to bt 0-5 business days
carmine hedge
it worked ystr day though @misty crow
misty crow
not replying after 6h is par for the course
flint nexus
What around days ????
misty crow
that's what's considered normal for customer service in this day and age
misty crow
@carmine hedge try using a vpn then
modest marsh
T_T i lost my account it was bind with my facebook
misty crow
@modest marsh https://i.imgur.com/roy6tih.jpg
follow step 4 and 5 to log in
ensure you selected the correct server
modest marsh
ok il try
modest marsh
ty i found it 😄
carmine hedge
@misty crow thank you the Vpn method works perfectly
misty crow
modest marsh
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
@tired remnant contact them as per the above
deep charm
Um guys anyone know how to unbind apple account ? I mistakenly made a new account and i'm trying to unbind it and bind it on my real account
karmic agate
I have a question, the new update require an ipdate from gplay. It says 2 gb on the circle indicator. Thats correct?
It seems divided into 2, the app which take 3 4 min around 20 mb ish then, additional data which still progressing, is this the usual sound data?
torpid summit
Been having this error, anyone know whats going on?
tired remnant
thanks @misty crow
carmine hedge
Hello,
I still cannot reinstall Azur Lane on my computer since the update.I have been using Bluestacks without problems so far. The day of the update, I launched the game as usual which asked me to download from the store but the download could not go through. I decided to uninstall AL then reinstall it and again, impossible to download it (it starts then around 72%, or a little more, it stops).
I tried to restart my computer, uninstall / reinstall Bluestacks (even the version with the shortcut to the game), nothing helps, I have been blocked since last night (around 25:30). Does anyone have the same concerns?
carmine hedge
@dire sundial Everything is written in the message I think: you received this email to signify that your request was closed because you received the solution.
Isn't that the case?
misty crow
@dire sundial you emailed them multiple times didn;t you
patent cipher
What does YAS mean? Because the customer support told me to click on that icon to log back into my lost account
misty crow
yostar account @patent cipher
misty crow
title to log back in
patent cipher
Ok thx
swift sluice
Help me
dire sundial
Well I did
half path
What's the issue? @swift sluice
dire sundial
@misty crow I did
misty crow
And that's why you got that message
misty crow
Nothing
swift sluice
I want unbind my yostar account
misty crow
Refer to your other conversation
dire sundial
Really just what till they respond me
misty crow
The problem is now
dire sundial
I did the same complaint
dire sundial
Do I just wait till a proper response from then
misty crow
they're telling you they're only going to respond to another email you sent and not this one
yes
dire sundial
How but that is also mine too
half path
You'd have to contact CS to unbind from YAS, Dunke.
misty crow
dire sundial
What
misty crow
they're only going to respond to email thread A not email thread B
that's all it means
dire sundial
But how can I get a email thread a
misty crow
How many emails did you send them?
dire sundial
Ik@not good at this type of technology since I think more then 10
half path
...more than 10?
dire sundial
My sorry butt couldn’t be patient enough
carmine hedge
How tf u send 10
misty crow
that's EXACTLY why they're taking so long to respond
patent cipher
Ok so I was told to log into my yostar account in order to get my old account back, however when I did this and selected the same server, it made restart and do the tutorial and everything
dire sundial
I think so since yesterday
swift sluice
@half path who did it?
dire sundial
Yeah but I’m tryptophan get it back
dire sundial
Maybe I don’t remember the number cause it’s a short term memory
misty crow
what they are trying to say is
they will only respond to one of the emails you sent them
not all 10
half path
@swift sluice Uh... I'm not sure I understand 
dire sundial
I’ve been waiting since this Tuesday
misty crow
that email they reply to will be the one to look at and the only one you should respond to
dire sundial
Other then the respond they gave me
misty crow
and yes, such waiting time is normal
orchid hazel
it usually takes most companies 0-5 business days (1 week) but can take more
dire sundial
Ok ok
half path
Especially recently I'd imagine, with the mass amount of people encountering issues.
dire sundial
Now they send me this
orchid hazel
they sent you what to do
half path
...then try logging into AL with that Twitter account and on Washington?
dire sundial
Ok I will try to login to that account
patent cipher
I had the same problem, they told me to log into my yostar account on server sandy, but when I did it made me restart
misty crow
you asked for account recovery?
patent cipher
Yes
dire sundial
Welp this happened
dire sundial
Ok then
misty crow
Only you know your password
carmine hedge
@dire sundial Please follow the instructions given and, if necessary, reply to them by email (only one email). This will further your problem than flooding the chat here.
dire sundial
Ok
tired remnant
half path
This hasn't been a good day for you has it, Ender?
misty crow
in times like this where shit hits the fan literally everywhere i really think i should just uninstall discord 
patent cipher
It be like that
half path
Oh yeah.
misty crow
but well that's besides the point
dire sundial
@misty crow why did t you
half path
misty crow
I guess I'm just a masochist?
patent cipher
Ight so I tried to log back into my account, but it’s still making me restart
patent cipher
Mhm
misty crow
So just to clarify again
You had your account recovered by CS, and they told you to log in
You followed the instructions, logged in on the main menu with victorious and clicked sandy which was the server they said
But your account wasn't there
Correct?
dire sundial
Yeah but mine is more complicated
patent cipher
Yes
misty crow
Not yours animeguy 
half path
I don't know how I'd say my thoughts without being rude
orchid hazel
from what i see you cant log in to twitter, which looks like you forgot your twitter password
misty crow
yeah that one is really, out of our hands at that point the twitter
patent cipher
Ok
uneven oxide
Game froze here, and its starting to show split second green and purple lines along with the music playing when I'm not in the game, do I just close the game or?
misty crow
for yours right atago
hmm
just to be safe try all servers
if that still fails, write back, though i would recommend double checking your details
orchid hazel
@uneven oxide yeah restart game
patent cipher
Cool, thx
dire sundial
No I know my Twitter password but it’s the username
orchid hazel
so youre saying you forgot your twitter username 
dire sundial
Yeah but my password is just the same
half path
That's not really something we can help with
orchid hazel
so wait, how is it AZUR LANE support problem, that you forgot your TWITTER username
dire sundial
Well can they just respond without Twitter
Maybe o can message them to another Twitter account I have
misty crow
hmm
wait
can you try logging into the twitter account they sent you
and not your blake whatever thing?
orchid hazel
you can use your email for twitter, dont have to use username
orchid hazel
wait, support literally sent you what twitter account to use, im not sure how youre fucking it up
misty crow
in the first place, do you have an account like that
dire sundial
Week I suck at this type of crap
Yeah well I’m only good at some technical stuff but this type of balls ain’t my thing so I’m trying to get help here then screwing things more up then already is
brave ledge
This might've been asked before but I've been trying to get my jp client to work after the update but I keep either getting prema loading screen or black screen. I'm currently downloading from qoo app and using Nox
dire sundial
Me I have no client for this situation at all and I think I screwed my self many times over
orchid hazel
dire sundial
misty crow
@dire sundial just don't confuse yourself and don't look at other people issue
dire sundial
Ok
misty crow
@brave ledge you could try reinstalling
brave ledge
I've done so quite a few times, its why it changes, sometimes its backscreen, others its perma loading after the 140MB patch
brave ledge
blackscreen i'm used to
misty crow
brave ledge
ye
misty crow
no fix outside trying to find an alternate apk source in your case
or maybe using a vpn
brave ledge
vpn and download through google play?
misty crow
if you can, since it's jp
limpid rapids
Hey, i have a problem. Had to reinstall AL due to storage limitations. But now that i have it up and running again. It won't let me sync with my twitter on the main menu. I can authorize AL to access my twitter, but when I do that i just get this ''authorization failed'' message every time. Yes, i did bind my Twitter before the mandatory app update, and i also play it on Bluestacks and my progress is still there just fine also. But i can't synch it with my phone. Can anybody help me?
carmine hedge
I got that eror but i manage to login with my facebook account
limpid rapids
i dont have any other acounts to which its synced. is there any fix for it?
misty crow
try binding your account on bluestacks to yostar or sth
limpid rapids
Is there a fix that does not require making a new acount? thats mroe a workaround then an actual fix.
misty crow
we're not really sure why this error happens
so no other definite fixes
heady heron
I have the same prob
azure stratus
Sorry I’m just here to see what issues are happening 
heady heron
Binded on both Twitter and Facebook, but it doesn't recognize any
limpid rapids
Can i submit a ticket to yostar for this?
heady heron
I did
misty crow
you could yes
misty crow
your account name and server shd be sufficient
limpid rapids
i can get those from bluestacks so np there. how do i submit a ticket?
patent cipher
So I tried to login to all of the servers, and they all made me restart, so I’m guessing that my account is done for
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
heady heron
I emailed them
misty crow
@patent cipher yeah then might want to follow up
patent cipher
Ok
heady heron
I swear I had the same prob back on JP server
Where the binding just refuses to work
I hope it didn't overwrite my old acct
The app is actually still on my old phone, but it doesn't have enough space for the update and that prevents me from going in to check
limpid rapids
Allright i send a ticket trough the site. Any idea how quick Yostar ussually responds?
split jackal
Uhm... this is not a critical problem but still I wonder why is that. I have two devices. One is a Samsung Galaxy A3 and the other one is a Samsung Galaxy J6, and so far I've installed Azur Lane on both devices. The game runs smoothly on both, but there is a little detail. The game on my A3 weighs only 147 MB, while on my J6 it goes up to 3.4 GB... Is there a explanation to why is this a thing?
Just to clarify, both have the voice lines and L2D downloaded
heady heron
How tf do you get a 147mb azur lane
split jackal
limpid rapids
Thats what im wondering too. AL is massive for a mobile game
carmine hedge
@limpid rapids for me too it was I put it back on FB and then I was able to log in
heady heron
Other than that, I think AL is one of those games where it stacks update after update and doesnt get rid of the old stuff
Like hearthstone
half path
0-5 business days, @limpid rapids
heady heron
So the newer the app, the smaller the size
Take Covid into account, maybe add a few more weeks to that
half path
Though with the amount of CS issues recently, I wouldn't be surprised if it takes longer than usual.
heady heron
RIP this event for us
half path
Covid doesn't affect CS operations
limpid rapids
I have been wondering this for a while. But how much storage in total do voicelines and l2d take? the ones you need to dowload from the settings
orchid hazel
Doesnt it say how mutch space it neds before you use them?
heady heron
It changes as the lines get updated
Sometimes they stack over one another
I know mine did
carmine hedge
Anyone know how to clear the Bluestacks google playstore cache? I'm at least at my 6th resintallation but the download still crashes at the end.
limpid rapids
only if u have nothing installed. i kept updating it but as al got bigger and bigger i stopped downloading l2d since i dont have l2d skins anyway. was jsut wonderign what the total storage is
half path
weary tapir
İ am turkish
half path
Uh... okay. Is this related to an issue with the game that you're currently experiencing, or...?
mild sigil
Do we know when are we getting the promised compensation for the DoY ussue for the people that wasted cubes during the bug?
half path
The compensation issue is going to be brought up with the devs, but there's no ETA.
mild sigil
welp still waiting for it, 100 cubes wasted and we only got 20 back
ty for the reply tho
half path
half path
Hello?
signal arrow
Need help How do I report an azurlane account that cannot log in?
orchid hazel
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
orchid hazel
send them a message on either website or email
signal arrow
@orchid hazel oke For example, this account is only Bind using a yostar and unistal account of the game application and after re-downloading I can't get the verification message?
orchid hazel
it should appear in email after you click generate
bold sluice
so i havent logged in since the tosa event with the rental skins
and my tosa which had a rental skin equipped still has it equipped
i dont see the option to switch out of it either
signal arrow
@orchid hazel For example in the account bind there is a sign 1+ example yoloaccel+1@gmail.com what does that mean?
orchid hazel
thats a way gmail uses to seperate the same email, for example yoloaccel is the same as yoloaccel+1 or yoloaccel+2 in terms of how gmail looks at it
~~its usefull to make bots for games though ~~
but useless for most people
patent cipher
Quick question
Is it possible that I accidentally overwritten my bound account trying to log back in?
last plank
Hello, I come here to ask for help because I think I lost my account
can someone help?
spring grotto
@patent cipher It shouldn't be as long as your had your account bound and logged back into it on the title screen of the game
@last plank Did you have it bound to FB,Twitter, or Yostar?
proven solar
i need help, i have my Yostar account binded to my old Email that i no longer have access to, i'm am still able to connect due to Google plus remembering my old email and thereby giving me access on my PC thru Bluestacks, but unable to on my Cellphone, is there a way for me to change my Email bind? I don't use Twitter because it's toxic and i don't use Facebook cause i hate FB.
spring grotto
Users aren't able to change Yostar binds, so it'll have to be through customer support
to change it. So please do contact them to get it changed 
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
carmine hedge
My iphone physically doesn't have the space to download this mandatory update despite AL being the only other thing on it right now besides the OS. Is this really how big the update is? If so, would it be beneficial to just completely reinstall the game, assuming doing so gets a version of it with this update already in place?
proven solar
ok thankyou
last plank
I don't think so, last time I had managed to recover my account, but I had to take the game out because of an error, I tried to see if it was for one of these three that I had an account, but it wasn't even
spring grotto
@carmine hedge If you have your account bound, yeah you can reinstall to see if that'll get rid of any unnecessary, duplicate files
@proven solar No problem 
@last plank Okay. Do you have the UID from the account? It would've been a long string of numbers found in the account page
carmine hedge
Ok, thanks, i'll see how that goes~
subtle glade
day four of unable to log into sandy server. only response from tech support is "Im sorry, be patient." Has anyone heard anything else about when our accounts will be fixed?
cobalt snow
If they haven't heard anything and anyone who's sent in a ticket hasn't heard anything, it's likely there's nothing to do but wait
scarlet path
Need i help
Ive already update the game for 2gb
And suddenly
Its back to update list on playstore
And i still cant play
What is wrong?
Ive spend 7 hours updating
spring grotto
Hm...I can only imagine that the update went wrong somewhere. Unfortunately you'll probably just have to update it again. Though I would suggest trying to restart your device just in case it's just some weird Play Store glitch
scarlet path
Okk thx
median tide
After updating the game on playstore, I was expecting to have another update ingame like everyone said but seems like im stucked here in the loading screen forever, i dont know what went wrong
Need help, hope it that i dont need to reinstall again
carmine hedge
Have you already restarted your device?
last plank
@spring grotto the worst that I couldn't even save this number, due to the problem it gave, and I also already bought a diamond to buy skin through the play store and now I don't know what to do
spring grotto
Gotcha. If you don't have your UID, you can contact customer support then for them to help you recover your account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for support
last plank
thanks for the help, i will try to see if yostar can recover my account, i'm already so strong and i don't want to have to start all over again
fluid magnet
I actually merged my apple account and my lexington server kicked me off and changed the server to an Amagi server and i need to go back into my old one and i love this game but this is stressing me out
cobalt snow
You can change the server on the title screen @fluid magnet
median tide
@carmine hedge i did i few times but yea, im stucked, i even tried to turn on and off my wifi but it seems i dont get 'connection error' while its loading like that
fluid magnet
but its repeating the beginning of the game over and over
cobalt snow
That happens when you try changing the server back to lexington? when merging apple account did you attempt to do so on the title screen @fluid magnet
cobalt snow
In that case you may have made a bind to a blank account, did you bind the other account previously with any other method?
fluid magnet
i bind with my facebook and twitter
cobalt snow
Try logging in on the title screen with either of those
Make sure to change server to lexington/check all just in case
cobalt snow
I'm not 100% on transferring the apple bind, but normally if you create a secondary bind you can unbind other binds, so you can do so on that other account if you want to get back that apple ID bind. If it doesn't work you can also contact customer support.
final pebble
I got issue to log in. After update to android 10, i can't get in the game anymore. So i try with VPN, and i can login with VPN. What should i do for log in without VPN? Do I have to play with VPN from now? Thank you.
cobalt snow
It can sometimes be temporary network issues, which also can be occasionally resolved by using alternate connections, restarting the router/device, and other connection troubleshooting besides vpn. Some people report that it's just logging in that requires vpn access.
dry wolf
Hello I'm a current player in AL but I accidentally uninstalled my account because I thought you can install it on another device then sign in to your Yostar account and still be able to use your old account apparantly I was wrong but now I lost my account is there any way to get my old account back ? I tried contacting them they sent me a email but it says do not reply below this line and they haven't got back to me , do any of you know if there is a way to get my account back? Thank you
spring grotto
Hey there 
Alrighty, so did you have it actually bound to Yostar before uninstalling the app?
final pebble
oh...Okay. So I can turn off vpn access after entering the game? @cobalt snow
dry wolf
Yes @spring grotto
cobalt snow
@final pebble some users have reported that, but it may not apply to your issue. I'd see if you can see if any of the other connection troubleshooting can help if you don't want to use free vpn's or it doesn't work for just logging in.
spring grotto
Okay. So if you did have it bound to Yostar, just use the Yostar login on the title scree, input the same email you bound w/, generate a new code, input that new code, and then once you're logged in w/ Yostar, make sure you choose the correct server (such as Amagi, Washington, etc) as your account will stay on the server that it was created on. If you're not too sure which one it was on, try logging into all of them to check to see if any of them have your account
dry wolf
Ok I'll try that thank you @spring grotto
final pebble
@cobalt snow ok I understand, thank you. 
carmine hedge
@median tide I found people who solved the problem by reinstalling the game (with the search bar with the keyword "spin cube"). Sorry, I'm not a technician. Continue your research and consider resintalling the game anyway (for my part I am stuck with the download via Google store which stops all the time). Good luck to you.
sinful yoke
dry badger
Not sure if it's been reported. But when I log on I get a noticed in the fleet tech that all 4 nations need an upgrade. When I know I dont have the points for it.
On way to clear it I found so far is to restart my phone. I stops this for a few hours
carmine hedge
Sorry to create the surprise Kawaakari: if you have an idea for Asagi do not hesitate to give it to him.
cobalt snow
There's an issue with fleet tech, may need to provide UID to have customer support fix this issue on an individual level, IIRC
What device are you using @near geyser
also @dry badger since I believe it's a similar issue
near geyser
Samsung galaxy a50
carmine hedge
Update from earlier:
Reinstalling the game does seem to have got the update down as well, as its listed as being completed on the app store, but going into the game and it asks me to download a manual update, before taking me to the store which only gives me the option to open the game again...
What I did was keep some of the 'documents', and just uninstalled the game files. Should I try again and delete the stuff I didn't last time, or is there another step I should take now?
spring grotto
@jovial zinc Can you please provide your UID of your account?
white bramble
my s9 also has a problem showing up my Tech points, i have almost 700+ eagle union for Georgia but it's showing only a 300+
jovial zinc
Do i type it here or do i DM?
spring grotto
Whichever you prefer It's safe to provide it here, but if you feel safer in DMs, that's completely fine
@white bramble Are you getting that same error?
white bramble
nevermind, i just restarted the app and it is showing correct now.. sorry
spring grotto
No problem at all
white bramble
it was showing wrong tech point for all pr2 ships
carmine hedge
help
sinful yoke
file repair in the top right corner @carmine hedge
mossy sluice
I am at 600 out of 600 tech points for eagle union, but when i try to go from lvl 1 to lvl 2, i get a " system error: 40 : illegal restriction" message
Weird. Restarted the app and i guess j am at the correct amt of tech points 594 out of 600
limpid breach
Kinda weird though, I was upgrading Royal Navy earlier due to new ships, but nothing else was needed for upgrades.
Restarted game like you said.
carmine hedge
Does anyone having this problems too? When they change ships spot before sortie, they got lag spikes. Or it's just my phone sucks.
Please ping me, so I know you replied
carmine hedge
Hi is there anyone who can help me recover my azur lane account?
Last time I got denied because I contacted jp customer support through email
When I'm NA
contact them through email, with your name and the azur lane server you are in @carmine hedge
i did that, and they do it for me
they'll ask for your UID
but you can skip that if you dont know
i can find the email you need to email to
Perfect yeah that would help
email: al.cs@yo-star.com
you could send email something like this
then they'll email you something like this. so prepare it
@carmine hedge
sinful yoke
or send them a ticket through their helpshift
carmine hedge
^
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
carmine hedge
admin, ik ive posted this, but is this problem known or not?
When they change ships spot before sortie, they got lag spikes. Or it's just my phone sucks.
sinful yoke
its not a bug no
try clearing your cache and if it doesnt work you may want to try a file repair in settings
carmine hedge
ill try taht, senpai. and ill report if it works or not
sinful yoke
sounds good
tardy arch
So maintenance on the 23rd says Tosa has EX lines. Are they not in the game yet til her voice is added?
carmine hedge
reporting in: so the repair, on both assets and live2D says "no exception"
dry badger
Has anyone seen this bug.
I see this at least 5 times a day or more
This what it should look like
thin sail
So at the risk of sounding like a broken record, when should I consider sending in a second customer service report for this Sandy Server freezing issue? I made my first report last Sunday and have not heard anything back yet.
sinful yoke
tomorrow since that ends 5 business days
thin sail
Alright, well since tomorrow is Saturday, I suppose it would be best to give them until Monday then. It just really sucks not being able to play lol.
dire patio
Got a problem with the lastest update. File size is too big for my device.
I can't remove anything from my device to make room.
So I am unable to update my game.
spring grotto
If you have your account bound, you could try uninstalling and reinstalling to see if that can clear up any unnecessary, duplicate files
dire patio
I will have to wait until next month when my data usage refills to reinstall.
vestal sun
Hi, I was emailing with a tech support through email but he or she has stopped responding to me.
I bounded my account to twitter but I have lost my account. I am waiting for a forced bind.
dire patio
Having issues with the new update as well huh?
vestal sun
My account was fine after the update but I noticed that they added an apple log in method so on the title screen I clicked on that thinking it’ll bind my game through apple as well. However, it just deleted all my accounts on all the servers.
sinful yoke
you're supposed to bind in settings is why
dire patio
Huh. I see.
sinful yoke
you have accidentally overwritten your account
vestal sun
I did bind twitter before hand though
sinful yoke
you said it is bound to twitter?
vestal sun
Yes
sinful yoke
can you try logging into all servers real quick?
vestal sun
My main account is binded but not my other ones. I don’t mind losing the others but it would be great to have my other one.
sinful yoke
try logging into the twitter and double check all of the servers
vestal sun
I checked right now and all the servers are new except for one where I followed the instructions where the last tech support told me to do so they can force bind.
sinful yoke
if they had told you to make a new account for force binding, it would also mean twitter was never connected to your account 
keep in mind it takes them 0-5 business days to reply, they may be a little busy at the moment
vestal sun
Ahhh I see. I understand. In your past precedent, were people able to recover it or no?
vestal sun
Oh okay thank you very much. That’s all I needed to hear. I don’t mind waiting. I just needed reassurance. Once again thank you. 🙏🏻
tired remnant
i had mine bound to my fb. so if i have to make a new al account for them to switch over to, do i have to make a new fb to bind to fb again, or can i make a twitter or do the yostar one?
sinful yoke
you can do twitter or yostar
marble plover
If I change the chip of my phone in order to change it's number, does it affect my progress on Azur Lane?
spring grotto
It shouldn't ideally, no
marble plover
Thanks.
sinful yoke
do a file repair from the top right corner @opaque flume
sinful yoke
yes repair assets
opaque flume
Thank
flint nexus
Repair assest still don't work stuck at 63%
We have to wait right what if i reply first time i reply before
rich void
if i input my yostar account in the Username for AR event submit but my UID is correct it;s fine right? i tried to re-submit but it say identical UID and not allow re-submit
sinful yoke
ask a discord moderator to remove your old entry, that way you can resubmit the correct information @rich void
@urban stump I believe shipping charges change as per your location
rich void
ty
sinful yoke
yes
rich void
where should i post request to remove my old entry? dont want to post it in wrong channel or pm moderator if it;s not require
sinful yoke
I dont know shipping prices unfortunately, but yes they do ship from china
@rich void you can ask in #discord-feedback if you do not want to pm a moderator
rich void
it;s the weekend. i dont think they work on weekends. Usually take 2-5 work days
quasi tendon
Has anyone else gotten error 200800?
Purchased gems yesterday and they still havent come in
slate holly
when i try to buy gems the game resets
runic jungle
Hello i have once again returned
I do not understand this bug that im having i uninstalled azur lane then tried to reinstall but then whenever i got to 55% it goes back to the start and you need to download it again should i download on qooapp?
I am in need of support its been two days since i cant play azur lane i been missing my dailies
sinful yoke
is your internet connection slow? @runic jungle
@slate holly try clearing azur lane's cache
@quasi tendon please contact customer support regarding your missing gems if you have not already
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above 
half prawn
Is there suppose to still be problems in azur lane after this update
My commission isnt loading in properly and my retire isnt lpading either
After the update
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
grave blaze
Can you change your binded account to another account?
carmine hedge
Hi my game is stuck on loading screen after the update
its stuck on this
idk why
bright flower
Anyone game freezes after the "Login successful"?
Music continues to play but will never actually load into game
carmine hedge
same with me
idk if music plays i have it off
but it is just infinite loading
i know the game didnt freeze because the loading cube on bottom right is moving
carmine hedge
tap the screen
bright flower
It's already frozen
carmine hedge
oh
bright flower
Been like this since May 10
carmine hedge
last update broke the game
i havent played for a while
and i just come back to this
bright flower
This was way before the update
Contacted supported shortly after on May 10 and have yet to get a reply.
carmine hedge
i contacted support last last year when i lost account and they took 2 months to answer
bright flower
Rip
half prawn
@bright flower @carmine hedge there are loading problems with the update and in after you login into the game but im pretty sure they will fix it
sinful yoke
@carmine hedge please reinstall
that loading screen is very old, your game file is broken
half prawn
@sinful yoke mine is just happening in game
sinful yoke
and just noting, this is customer support for EN server, we have very limited help for JP except basic troubleshooting
@half prawn do a file repair in settings
half prawn
K
carmine hedge
ok
reinstalling now
when i updated it i didnt have much space on phone so maybe it didnt download full file
i saw in twitter yostar said update is 2GB
my data file was 1.5gb
reistalled and still getting same problem
also this loading screen is always in the game
in jp version
sinful yoke
can you try using a VPN? if not there are still broken files/not fully downloaded
carmine hedge
i tried using vpn
sinful yoke
and yes I remember that now
carmine hedge
but azur lane doesnt show up in play store
sinful yoke
but the issue is still the same with broken files
can you try downloading through qooapp?
sinful yoke
and you have enough storage for the update?
carmine hedge
yes
later i will move all pics on my pc so i make more storage
but for now i have 5GB free
i think its enough for update
sinful yoke
can you make sure all files are deleted? like check to see if any are leftover
sinful yoke
is it bound?
carmine hedge
i connected it to my twitter but last time i reinstalled game and logged in with connected twitter acc it didnt restore data
sinful yoke
@carmine hedge did you make sure to choose the same server you were on before?
carmine hedge
yes
covert adder
Excuse me, I have a problem about my account, after re-installing the application and updating my account, I can't log in when I log in using a Yostar account, my account actually repeats from the beginning even though I already downloaded my account to Yostar
carmine hedge
im gonna try install it on a emulator
covert adder
Excuse me, I have a problem about my account, after re-installing the application and updating my account, I can't log in when I log in using a Yostar account, my account actually repeats from the beginning even though I already downloaded my account to Yostar
sinful yoke
what is your server?
covert adder
Yes, but when i login still repeat to beginning
sinful yoke
can you try logging into all servers just to double check?
carmine hedge
what server were u on before
sinful yoke
do you have your UID?
covert adder
I have
sinful yoke
can you send it so I can check your binds real quick?
covert adder
Send here?
sinful yoke
either here or DM works
sinful yoke
/checkbind 137571423
pale pagodaBOT
Z23 Sensei
sinful yoke
maybe try logging into twitter this time 
and make sure to login to all servers, one of them shouldnt take you to tutorial
carmine hedge
does this bot work with jp UID?
sinful yoke
I dont believe it does but I can check
carmine hedge
ill find my uid later
sick ledge
What should I do if a skin that I didn't buy gets on my account?