Endless cube spin?
#tech-support
crisp trench
candid obsidian
@shy totem, Yep, logging on to washington as normal... So this is happening to a lot of people then? I am freaking out. 😛
tulip saffron
@celest ibex panik?
shy apex
I still can't get past the endless cube spin... My azur lane adventure is over before it could even begin
quartz nebula
Any other workarounds for downloading the game??
tulip saffron
I just redownload azur lane
covert dove
Just a general question, how long is it normal before support responds to your ticket?
celest ibex
I'm worry i cant normally restore my account using yostar account or fb account.
sinful yoke
0-5 business days @covert dove
tulip saffron
covert dove
Ahh thank you
celest ibex
And the chance to reinstal for me just once cs i dont have unlimited internet.
covert dove
Really hope it doesnt take too long, but understandably it seems theres lots of issues going on similarly right now
tulip saffron
@celest ibex indo bro?
jovial blaze
i still cant download this update >< it doesnt like me
celest ibex
Im just copying an memes
covert dove
Installing the game on my ipad, going to see if this fixes the issue or if its truly a profile problem ill have to get support to help me rebind
sinful yoke
what is your uid? @covert dove if you have it
crisp trench
I made it in.
Thank god.
covert dove
I believe, this is from a old screenshot I had, 69580106
If not I have more information more recent that could be helpful
quartz nebula
Question any other workarounds to download the game?@sinful yoke
crisp trench
I just went and tried every server until something worked.
I was almost positive I was playing on Washington, but apparently, I was on Lexington.
sinful yoke
and your issue is you bound your account but after logging into the bind its no longer there? @covert dove
midnight magnet
Is there any known issues that stops downloading the update?
sharp shale
@quartz nebula third party apk stores
quartz nebula
Because I was already downloading at 76% then it failed
sinful yoke
@quartz nebula file repair in top right corner of the title screen if you can access it, if you cannot then unfortunately reinstalling is the only way to go
upper iris
my phone froze for a while after it got to 100% but it installed eventually
quartz nebula
@sinful yoke I'm reinstalling and Play store keeps failing me
covert dove
The error given is "TW Authorization Failed: error 100222"
quartz nebula
@sharp shale any reliable apk providers you can provide to me?
sharp shale
I like Qooapp
but keep im mind that app itself takes up like 2-3GB lol
pallid dagger
rly that good?
quartz nebula
Oof nah nvm
sharp shale
idk about APKPure but try that
covert dove
I dont know if its a problem with my Twitter bind, and it was removed, or its a error with the new update. It worked fine up til now.
pallid dagger
23 h of downloading with my internet
midnight magnet
Keep getting alot of additional file downloads and then resets on the overall download after each addition O.o
quartz nebula
Riight. Ok. Will try APKPure then
sinful yoke
@covert dove we believe it is an issue with twitter but unfortunately its not an issue I can fix it will have to be up to CS, I hope you get a response soon 
covert dove
Ahh thats understandable!! Thank you for trying to help figure this out!! ❤️
(Think this teaches me I should make a Yostar Account for cases like this, lol)
crisp trench
Ender, I'd suggest trying every server.
That worked for me, and our problems showed up the exact same way(TW Authorization 100222 and the double TW login).
covert dove
Does it still bring you back to your bound account despite the server?
sinful yoke
no you must be on the right server as servers are unique with data
covert dove
Yeahh thats what I thought...sadly
spring grotto
@pallid dagger The Play Store version is 5.0.8
sinful yoke
one bind covers all of the servers, but servers hold their own data
crisp trench
Every other server brought me to the tutorial.
When I hit the right server, it brought me to my account.
dark star
@sinful yoke Hello, sorry I don't mean to cut infront of anyone but I also don't know the mannerisms for asking for help here. My Taihou won't appear in one of her l2d skins as .y secretary. I'm not sure what to do but I've removed her and added her back. Removed the skin (which brought her back) and put it back on and it just makes her disappear again. So here I am. What else can I do?
spring grotto
It's a known bug. Unfortunately there is no fix for it right now aside from waiting for the devs to fix it 
covert dove
Time for her kitty to eat, gotta be a proper pet owner
dark star
First time for me so I was confused. Lol also though I may not see her. I'LL WAIT FOR HER LOL
Thanks guys
carmine hedge
I am having an issue about not receiving verification code email and I contacted CS about it. They asked me to provide some information including UID but since I didnt have any picture of my profile ingame I couldnt provide them with that info but did all other info asked. It's been 3+ hours since last email. Should I send another email asking if there is anything that can be done?
spring grotto
Just wait for now. They're based in CN so they're not in office right now
They left for the day and will be back in about...
5 hours or so
sinful yoke
and dont worry, there is something that can be done
pallid dagger
for me everything is lost anyway if this really need 2gb ram
covert dove
Ahh ok, that explains no replies then. Didnt realize CS was also based in CN.
My fault
sinful yoke
the game requires 2gb ram to run and it has been for awhile
the game takes up about 2-3gb in storage though as well @pallid dagger
pallid dagger
yes, this is end
covert dove
Was attempting to move accounts over to my ipad for this reason. Azur is draining my poor phone storage dry sadly
carmine hedge
i repackaged the game but still won't let me enter FB do
sinful yoke
if you ever find your azur lane takes up an abnormal amount of space, you may want to invest in a reinstall to remove those pesky files that never removed themselves
carmine hedge
Pc master race 😄 I just cant be bothered playing games on phone.
sinful yoke
@carmine hedge are you trying to login with a facebook bind?
pallid dagger
bruh i cant work
sinful yoke
well firstly dont try to login at the bind screen
carmine hedge
all i have gathered there is wasted and i have to start all over again
sinful yoke
we havent seen this error in a very long time 
carmine hedge
good
anyone know a good pc emulator for 2gb ram laptop but no integrated grapichs
i wanna play al
sinful yoke
@carmine hedge can you try logging into your facebook and check if azur lane is allowed permissions? it should be apps and permissions in settings of facebook
toxic wraith
I’m trying to get into Azur Lane so I can see my login id to transfer to another phone. I couldn’t get in because it needs an update, it’s taken up 8 GB and wants 1.4 more GB and I’m out of storage
sinful yoke
@carmine hedge memu may be a good choice but all emus are usually very extensive
carmine hedge
@sinful yoke is enable
true crow
my fleet tech is saying it can be upgraded, but it wont let me, giving the error illegal restrictions
sinful yoke
@toxic wraith is your account bound?
you do not need a login ID to transfer accounts, you just need access to one of your binds
carmine hedge
ldplayer runs more optimised from my experiences
toxic wraith
Yeah but I can’t remember which I used to bind it so I was trying to check
spring grotto
@true crow It's a known Fleet Tech bug right now
mossy monolith
hello new here to discord...can I unbind a Yostar account? I uninstalled and reinstalled the game earlier and accidentally bound a new account to my Yostar account...my real account is only bound to Facebook...thanks
toxic wraith
Why is the update bringing the game to 9 GB?
sinful yoke
do you have your UID? @toxic wraith
your phone refuses to remove unnecessary files for azur lane
spring grotto
@mossy monolith You can't manually as you'll need customer support to do it for you. So please do contact them to get it unbound
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
toxic wraith
What is the UID?
carmine hedge
@sinful yoke memu is too demanding atleast thats what i heard from a friend
toxic wraith
I could’ve sworn I bound it under Yostar ID but when I went in I didn’t have an account on any of the servers
sinful yoke
its a string of numbers located on the screen you change your secretary (or in friends list) and sometimes users have a screenshot of it @toxic wraith
@carmine hedge try one of the others some users suggested, which was mumu or idplayer
mossy monolith
I see...thanks...can I contact them here? or through the website?
spring grotto
Either by email or the listed website
mossy monolith
Okies...Thanks again 😄
toxic wraith
I don’t think I have a screenshot of it
wary sonnet
How big is the update?
tulip saffron
Im run out internet
sinful yoke
the update is around 2 gb @wary sonnet
last shuttle
I just purchased gems and had not received them yet and giving me an error
carmine hedge
is the game compatible on android 5.1? @sinful yoke
tulip saffron
Dont have money to buy internet data
toxic wraith
The update legit took 7 GB for me what happened?
tulip saffron
*buy
carmine hedge
@sinful yoke could i somehow get my stuff back ??
spring grotto
@last shuttle Were you charged for the purchase?
sinful yoke
@toxic wraith if you’re able to, download the update on your device and find out if you have a bind on your account (and if not, create one in settings)
if you cannot possibly risk any more bloating or cant install the update at all, please contact customer support for account recovery
they will tell you if theres a bind on it or they will help you get back on it
last shuttle
Yes i have the receipt with me
toxic wraith
Alright thanks
sinful yoke
@carmine hedge please contact customer support and tell them about the error so they can help you, unfortunately I do not know how to resolve the error
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
@last shuttle Gotcha. Please do contact customer support then so that they can get your items sent you and get it corrected 
their contact options are in the bot message just above
livid rock
I have a long paragraph of what happened if any can hear me out in a pm
Is it my fault for burning 80$ on builds when I was trying to get a ship that was bugged?
sinful yoke
it is not, but compensation was sent out for the issue
it may not be enough to makeup for the lost resources unfortunately
spring grotto
They are looking into specific compensation per user if possible. But please do wait for an official announcement
livid rock
I did email them about refunding the gems or some of them, but it doesnt seem to be happening
carmine hedge
Does anyone know how to get there old account back?
sinful yoke
did you previously bind it? @carmine hedge
pallid dagger
what should i do after i isntall ldplayer?
livid rock
@spring grotto ty for letting me know
carmine hedge
@sinful yoke I can’t remember
sinful yoke
@pallid dagger it should take you through setup
@carmine hedge do you have your UID by any chance?
carmine hedge
@sinful yoke how long does it take for the support team to respond?
@sinful yoke I know my new one but I don’t know my old UID
sinful yoke
@carmine hedge it takes 0-5 business days
@carmine hedge then please contact customer support for account recovery if they tell you its already bound, then good news! (they’ll tell you what its bound to)
if its not, they’ll take you through account recovery
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
carmine hedge
Hello. I'm having some trouble accessing my account in phone via TW or FB. TW is giving me this "TW Failed 100222" while FB is saying "Logging Successful" but it defaults to Amagi Server while im on Avrora.
patent cloak
Hello, I cannot connect to my azur account. i bind it with Twitter and at the moment of connecting they send me an error, pls help 
carmine hedge
@sinful yoke would it be a problem if I lost my stuff on the server where I lost my stuff, ie I don't log in but I log in and make a user, do I get the old one back?
sinful yoke
@carmine hedge as long as you provide the account information of the account you need help with, they will help you get that one back, so there should be no issue with playing on a new account in the meantime
carmine hedge
@sinful yoke Thanks it workout.
carmine hedge
@sinful yoke and how long it will take them to bound my old account?
sinful yoke
is the error just tw failed?
carmine hedge
@sinful yoke in other words don't i play with another user until i get my old one back?
sinful yoke
@carmine hedge they will help within 0-5 business days, after their initial response it should be relatively quick if you keep replying to their responses
scarlet dawn
sigh i might not be able to play it again at this damn point
sinful yoke
@patent cloak try logging into lexington
scarlet dawn
i can't download it due to space
carmine hedge
@sinful yoke ok thank you
patent cloak
@sinful yoke It work!!!! Sorry for the inconvenience 
carmine hedge
@patent cloak could you log in with FB or twitter?
carmine hedge
@patent cloak rly??, good
patent cloak
I was really scared
carmine hedge
patent cloak
You remember the UID?
Or an Screenshot of the Dock?
Maybe with that proves can help
sinful yoke
please wait for response from customer support 
@carmine hedge
we cannot help you with the error unfortunately, it is something only customer support can help you with
they will ask you for information if they need it so dont worry all too much
carmine hedge
@sinful yoke it’s very hard to wait and plus there’s even an event
polar hornet
Hi guys, after the latest update my Taihou L2D skin has disappeared
sinful yoke
we understand and we're very sorry for the inconvenience, CS is trying to help you and other users having this issue so you guys can get back to the game @carmine hedge
@polar hornet it is a known bug
polar hornet
So what happens?
carmine hedge
@sinful yoke I'm most afraid of not getting my stuff back
sinful yoke
it will be fixed eventually @polar hornet
@carmine hedge account recovery is possible, please just wait for CS to get to you, they will absolutely help you get back into your account
carmine hedge
@sinful yoke one and a half jobs just go there lvl 75 200 ship
polar hornet
OK thanks just wanted to make sure you are aware. Hope to have it back soon.
split tendon
I logged in, binded my account & this shows up. Now I can't get in, What do I do to fix this
sinful yoke
try a file repair in the top right corner @split tendon
is your internet connection slow by any chance or unstable?
that error means some files were corrupted and/or missing, so generally a reinstall or file repair is needed
agile mica
Thank you, I had the same errors, File repair solved the issue!
swift linden
Hi, just popped in to report what Kawaakari just said works
however it tried to put me on a different server
🙂
ember garden
So what about the failure to download from playstore? Do i have to reinstall it in its entirety or is this something others are having a problem with?
hushed jetty
Taihou Skin Fobidden Fruit L2D not showing
slim charm
@sinful yoke when i try to upgrade faction tech, it shows "system 40: illegal restriction" popping up
how to solve that?
sinful yoke
@slim charm it is a known bug it should be resolved soon
@hushed jetty also a known bug
@ember garden what does it say specifically? like a screenshot
ember garden
Ive set it to retry, but if it happens again, ill get the ss. It said something along the lines of .could not download, please retry the download or contact some support group. Not sure if thats on my end or not.
autumn rover
So I keep getting ID error 5044 and 5043
What do these error codes mean
@sinful yoke
sinful yoke
can you send a screenshot of it? @autumn rover
@lavish pulsar can you try clearing your cache?
autumn rover
sinful yoke
try a file repair in the top right corner or reinstall
that error with the config is generally missing files and/or corrupted files
shy apex
I am stuck on an infinite loading screen when i try to start the game. I have tried clearing the cache, uninstall and reinstall. Have tried clearing my google play cache, and restarting my device... Is there anything else I can try?
autumn rover
Ok I'll try that
sinful yoke
@shy apex try using a vpn, there are free ones on google play such as hot spot shield
latent coral
Heeeelp
I can't update the game due to large file
And only AL is the largest App I have
shy apex
Ok, ill give it a try
latent coral
Should I delete AL?
sinful yoke
try reinstalling it if your account is bound
spice coyote
L2D Taihou is broken
sinful yoke
it is a string of numbers located where you change your secretary
spice coyote
It's the first it happens to me
latent coral
What should I dooo?
sinful yoke
do you recall binding it at all?
native trellis
why is it re-dowloading the whole game ?
i did not uninstall
i simply pressed update
sinful yoke
the update is that size
sinful yoke
it depends on your phone the number it displays we have found out 
but its been said the update should be around 2gb
autumn rover
Ok it's fine now ty
native trellis
as far as i asked
i'm the only one with 1.97 gb
but it was from 170-300 b only
weird
idle cargo
Can anyone else not log in
sinful yoke
do a file repair in the top right corner or reinstall @idle cargo
file repair is recommended over reinstalling
idle cargo
Thanks
wraith grove
i reinstaled the game and know it's a blackscreen instead of being stuck in loading screen 
inland lance
Hello. I had a small problem after I deleted the game and downloaded it back. I can’t log in to my account. I most likely played as a guest. You cannot help me with this problem
sinful yoke
do you have your uid? @inland lance
inland lance
No, I only have this photo. I didn’t take photos on my account anymore.
sinful yoke
did you ever bind your account?
inland lance
To be honest, I don’t remember, but it seemed like Facebook mendes Twitter But I tried to log in I got a new account for everyone I would like to return to my old account Only I don’t know how my friends said that you can help
sinful yoke
did you try logging into all servers? @inland lance
shy apex
I tried uninstall and reinstall, I got an error saying that Azure Lane couldn't install... I tried following what the play store says to do, and that don't work. Is there a different place I can download AL from?
inland lance
I went to the server on which the Italian played exactly like or like the letter L. In short, I had a screenshot so I tried to log in I was worried about the start of the game
sinful yoke
@shy apex qooapp may work
shy apex
Is that a website?
sinful yoke
@inland lance since you dont have your uid, I suggest you contact customer support so they can recover your account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
shy apex
Ok, thank you
inland lance
But how can I write technical support? I just don’t quite catch up. What are you talking about?
sinful yoke
press contact us button at https://yostar.helpshift.com/a/azur-lane/
lavish pulsar
So i cleared the Chace and now im not able to get Into the game
sinful yoke
what does it do now?
inland lance
I went to this site but there I must bring a D account as well and I can’t do it in any way. Give her a screenshot with it. I don’t have what to do
lavish pulsar
Absolutely nothing
sinful yoke
sorry for the random question, but do you happen to speak russian? @inland lance
inland lance
I'm already trying to speak Russian in English with you, but my English is lame.
sinful yoke
@lavish pulsar does it crash or do the same thing as before is what I mean
lavish pulsar
It doesnt Start Up anymore
granite lion
@inland lance Видимо я тут местный русский консультант, так что меня позвали.
В чём именно проблема?
inland lance
Проблема в том что после удаления и скачивания игры в новь я не могу зайти на свой акаунт. Фото есть токо главного экрана. Ид так такового нет в этом в принципе и проблема
nimble tree
Why like thaf? I cant install azurlane
patent cipher
I tried to bind my Apple ID to my account, but it logged me out and made me restart. I know my account wasn’t deleted, because I’m able to add it as a friend, but no matter what I do I can’t get back on my other account
inland lance
Также скорей всего я играл как гость
sinful yoke
@patent cipher did you try binding it at the title screen?
granite lion
@inland lance Привязывал игру к чему-то? Я так понимаю нет?
patent cipher
Yes
sinful yoke
@nimble tree can you try clearing your cache firstly?
inland lance
Нет
nimble tree
@sinful yoke i wil try
sinful yoke
@patent cipher you're supposed to bind in settings so you have accidentally overwritten your account with the apple ID, did you previously bind your account to anything else?
patent cipher
No, unfortunately
sinful yoke
please contact customer support for account recovery then, explain that you had bound at the title screen by accident @patent cipher
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above by Z23
patent cipher
Ok, thank you
granite lion
Если ИД нет, то сложно будет. Не уверен можно ли будет вернуть, но попробовать стоит.
Зайди сюда и укажи свои данные. В Pick your issue type выбери Account Issues, в Describe your problem напиши как есть - так и так, потерял аккаунт, привязан не был, ИД нет. (только на английском офк).
nimble tree
lavish pulsar
i Just gonna wipe my Phone to factory settings
nimble tree
Nonetheless
sinful yoke
@lavish pulsar reinstalling is your best bet
granite lion
А там тебе уже скажут, можно ли вернуть и что для этого делать. Если нет - то что поделать.
Если можно - то у тебя могут спросить что-то про аккаунт
В Your in-game ID укажи 0
@inland lance
sinful yoke
the forever loading screen you have there is corrupted files or a poor internet connection, clearing cache sometimes helps it why is why I suggested it @lavish pulsar
@nimble tree can you try changing internet connections? if not, try using a vpn like hotspot shield
inland lance
Ок всё написал Спасибо всем кто помогал
granite lion
без проблем 
inland lance
А как узнать мне напишут или что?
granite lion
Да, ты же почту указал там
inland lance
Да
granite lion
Ну вот
inland lance
Спасибо
patent cipher
How long does it usually take for customer support to email back?
spring grotto
Anywhere between 1-5 business days or so is the general estimate
sweet thunder
Hello, I want to present an error that occurred to me with the Skin taihou "Forbidden Fruit" L2D, and that is that when I bought it and downloaded it, its skin appeared invisible, I tried to go to the settings and repair L2D and it did not work, restart the game and I started it again and it didn't work, I even installed and uninstalled the game and it still didn't work. Please someone help me = C
I also changed it to default and put it back and it still did not work
sweet thunder
does not appear on the screen
I did everything I could on my own to fix it, please don't want to lose my gems because of error = C
spring grotto
It's just a bug w/ her skin right now. We're waiting on the devs to fix it
sweet thunder
ok, I'll be waiting
dark lance
What do I do when the update keep stopping even though I have enough space for it?
limpid hearth
Hey so I recently bought a new phone today, And when I went to check on my facebook to see if my account was still binded, It showed it was deactivated. I was wondering what was gonna happen. As in is my account ok or what
cobalt snow
You will probably need to get another bind method in order to login just in case
cobalt snow
As for removing the deactivated FB, you will either need to reactivate by FB I think or contact customer support to remove it
placid eagle
@sweet thunder I am having the same problem
subtle glade
so unable to log in issue for twitter-sandy players is the opposite of fixed.
floral nacelle
I accidentally signed in with Apple ID on the wrong server and now it won’t let me unbind
cobalt snow
Your account is the same across all servers @floral nacelle
floral nacelle
But I don’t want another one :/
hot otter
I’m unable to login to sandy through Facebook
sinful yoke
@floral nacelle just change the server back to your original one
@hot otter @random jungle what happens when you try?
hot otter
The app crashes
sinful yoke
@random jungle what server is your account usually on?
floral nacelle
It threw me into the tutorial again
hot otter
Sandy
floral nacelle
which I’m sad I still cannot skip
sinful yoke
@hot otter does it crash when you tap facebook or crash when you tap to login
hot otter
It crashes when I tap to login
sinful yoke
please contact customer support and tell them you are experiencing the crashing on login in sandy bug @hot otter
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
hexed jay
Can someone help
sinful yoke
@random jungle can you try logging into all servers?
hot otter
Okay will do
sinful yoke
@hexed jay try clearing cache
hexed jay
How do I do that and will it delete my progress bc I can't handle that again
tacit canyon
im unable to log into avrora with my account, i downloaded the new update and send me again to the download app
sinful yoke
do you have your UID? @random jungle
fallen lantern
sinful yoke
@random jungle did you ever bind your account?
tacit canyon
yes, to yostar
sinful yoke
sorry, I am talking to user ???
tacit canyon
and tried touse the support and im not receivin any mail
sinful yoke
which is why I directed my @ to them
hexed jay
I can't get to it bc I try to log into my account and all I get to is that grey diamond in the middle of a black screen
tacit canyon
@sinful yoke i bind on Yostar
sinful yoke
@tacit canyon what do you mean by it sends you again to the download app? like its a loading screen?
mild sigil
Anyone has any idea when are we getting the second compensation promised for the cubes and gold wasted in the DoY mistake? Tomorrow?
hexed jay
Yes and I downloaded it on another phone and when I log into it starts a new character
tacit canyon
yeah
sinful yoke
@tacit canyon can you send a screenshot of it?
@random jungle and you are logging into facebook at the title screen, right?
tacit canyon
i reinstalled the game just now
sinful yoke
@mild sigil we have no say on eta sorry to say
tacit canyon
to try to fix it.
hexed jay
sinful yoke
@hexed jay on the other phone can you try logging into all servers
tacit canyon
@sinful yoke i can play now but only with a new account
sinful yoke
you do not need to keep reposting the image @hexed jay
im going to delete the multiples you have sent as it is considered spam
mild sigil
@sinful yoke ok ty
sinful yoke
@tacit canyon can you try logging into yostar at the title screen?
hexed jay
I sent one but for some reason it sent 3
tacit canyon
i'll try rn
hexed jay
No it just logging me into the new one
Plz don't talk me this account is deleted as well
sinful yoke
@hexed jay please contact customer support for account recovery, they will help you get back into your account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
if you dont know some details like UID, just tell them you dont know it its no worries
hexed jay
Where is it
tacit canyon
@sinful yoke i fixed it, thank you very much
sinful yoke
please contact us using our website https://yostar.helpshift.com/a/azur-lane/
@hexed jay
tacit canyon
@sinful yoke but it was strange, because every time i tried to do it and the code was sent to my mail it logged me into the new account
hexed jay
So I go to yostar
dry badger
Is the Samsung Galaxy S7 still supported?
covert dove
Send a email to their support team. Itll probably be a moment but they will be the ones to help you with account bind issues
hexed jay
I'm still lost
sinful yoke
@hexed jay open the website and press contact us button
hexed jay
And then give you all the info you want and then what
sinful yoke
tell them you need account recovery
covert dove
Youll need to give your Captain Name, Level, Server, and UID if you remember. Thatll help in the long run.
cobalt snow
if you don't rememeber UID just put that you don't know in that position
covert dove
Completelt understandable!!
wicked galleon
I no longer have any idea what's happening. Update just refuses to install after chugging through 2.5 GB's of things
covert dove
Im still having a minor one myself with my account being stuck in the TW binding bug. But I await support to help me, so I feel a little less scared 
wicked galleon
Could be worse... I'm stuck on the google play store screen watching gigabytes roll through... with half my shit uninstalled to make room
covert dove
Yeahhh thats a real odd one there..
wicked galleon
Started at like 6 pm this afternoon... it's now 1:42 am
sinful yoke
you may be better off entirely reinstalling the game instead of trying to take the update
slate rose
I had the same problem. i reinstalled the game and it got fixed.
sinful yoke
does it give you an error or is it just a constant download
wicked galleon
Constant download
And when I get back to it three hours later it's still not updated
sinful yoke
try restarting your device
slate rose
It seems to be an issue from Google Store cuz I can't update other apps.
wicked galleon
Restarted
hexed jay
I got a bot spam and then nothing else
sinful yoke
do a file repair in the upper right corner @rugged pivot
wicked galleon
I sent the UID to somebody woo so now I have it
sinful yoke
@hexed jay if it is asking for more details, that is just a bot message you can ignore, a customer support worker will get to you shortly
hexed jay
I'm hoping bc I don't want to lose all my progress and spent money again
junior shore
Yostar account verification doesn't work, I never got the verification code sent to my email
rugged pivot
do a file repair in the upper right corner @rugged pivot
@sinful yoke do you mean assets repair?
covert dove
With Support in CN, they should be starting to look into emails soon, right?
covert dove
Okay!
trim spindle
i got a system error: 40 when trying to upgrade sakura empire fleet tech from level 1-2
hexed jay
Am I doing this right
rugged pivot
@sinful yoke Thanks a lot
junior shore
@junior shore have you tried checking your spam?
@sinful yoke Never got it on spam, it just arrived after two hours
hexed jay
How long dose it usually take for someone to reply to customer support
covert dove
Anywhere from within the day, to 5 days
hexed jay
So 5 days to see if they can recover my account from what ever it's doing rn
covert dove
Thats maximum though. If you put in your ticket now just see how it goes. Really depends on how heavy support is getting tickets
wicked galleon
it's also nearly weekend so... may take two more days depending on working hours I think <.>
hexed jay
I just sent a message idk about ticket
covert dove
You sent a ticket, just make sure you reply to it with the information asked
And ^ to Gütinand
hexed jay
Ya I told them my email address and that stuff with the contact info
covert dove
Then you should be set
hexed jay
And I don't have my UID and bc this stuff has happened to me before on the same game you would thing I would know to take a screenshot of that big number in my account but no I thought it wouldn't happen again
covert dove
Trust me, lot of us today didnt have our UID. Me included.
As long as you have that other identifying info you should be good
slate rose
For safety I did a screenshot xd
wicked galleon
I sent my UID to somebody else via PM once upon a time so... I'm good
<.>
welp back to watching paint dry
hexed jay
Well both of my accounts have kinda the same name and I don't think other players use the name so I think that might help
wicked galleon
1.29 GB out of 859 MB
covert dove
Ahhh my fault my fault. Sorry
sinful yoke
they do not work weekends, so some delay may be expected during the weekend
hexed jay
Best case do you think they can bind both of my played accounts together or have I perm lost my first one and everything i bough with it
crystal tiger
Help. My taihou became invisible after the massive update.
sinful yoke
they cannot combine 2 separate account datas sorry to say, but they can recover lost accounts
@crystal tiger it is a known bug #known-bugs
covert dove
At least this bug is a great deterrant to not spilling my cubes on this War Archive rate up. Saving for sweet Jeanne.
But yeah...deterrant being I cant play
hexed jay
Ok so maby I can get both account back just on sepret phones... sorry this stuff makes me blabber nonsense
sinful yoke
that one is possible yes
covert dove
You good! Understandably this is stressful!
hexed jay
Thx
But ya from all the time I played I have never seen another account named Zion so I think that might be helpful and when making the first one it just met me keep the name with no changes or needing to be longer
Of course out of all the screenshots I have taken not one has been of the menu with my avatar name
wicked galleon
welp almost caused a fatal accident by dropping my phone and causing a phone-floor interaction
<.< >.>
hexed jay
Ya that's never fun
rigid panther
Hey, whats the best way to contact customer support? I had to reinstall the game because of this update but I didn't realize yostar binding was only good for 30 days
Now I'm stuck with no account
hexed jay
Go up they helped me
sinful yoke
you generate a new code every time @rigid panther
hexed jay
sinful yoke
and its limited for 30 minutes, not days
@rigid panther please enter your email at the title screen, then press generate, it will send a new code to your email, you must input that new code to login
hexed jay
I think I copied and sent the wrong thing
sinful yoke
no, that is customer support
undone valve
Ummmm... What happened to Taihou? 
sinful yoke
its a known bug that her l2d is missing @undone valve
rigid panther
Is it normal that im being forced to do the tutorial again @sinful yoke
hexed jay
Yup
sinful yoke
@rigid panther do you recall what server your account is on?
rigid panther
Not really.
rigid panther
I installed it like almost two years ago and never paid it much mind
hexed jay
I have been doing that for the last hour and a half trying to recover my account
wicked galleon
stuck on... 1.92 GB of 859 MB
<.<
I swear my heart's gonna give out before my phone and internet does
oh it's found another file to download
hexed jay
I know that feeling
wicked galleon
"installing"
hexed jay
It's a big game
sinful yoke
good to hear
covert dove
ayy congrats!
wicked galleon
I have no idea what went wrong, how things are working now and I'm not sure I ever want to know
<.>
hexed jay
Just make sure to take many screenshots of your uid
near flint
What happenes if I bought an extra slot in the room for mistake? I can have my gems back?
sinful yoke
@near flint unfortunately not, sorry to say
solar stump
Had to reinstall the app, my account is binded to yostar on Lexington server, but its sending me back to tutorial. I submitted email request. (with both old account, and tutorial account name. no UID for old account) any ideas how long it will take?
covert dove
this is starting to make me wonder...are we all android users having this issue?
sinful yoke
it will take 0-5 business days for a response from customer support
when you bound to yostar, did you bind in settings?
solar stump
yes did it via settings. For hte new account it was before I logged in
sinful yoke
can you try logging into all servers just to make sure?
solar stump
yea. all other servers are sending me to tutorial
anyway I can do to help speed things up?
solar stump
yeah. same email to bind account to yostar as well as payment
sinful yoke
you bound and logged in correctly, so there shouldnt be any issues you may want to try restarting your device and try to logging in multiple times as it may be delayed for unknown reasons
solar stump
preface: I had to uninstall and reinstall the game trying to solve phone issue. this happened while update was happening
new account is binded to yostar on the same server
quartz nebula
Question@sinful yoke
analog thicket
Is there any issue while update on play store?
sinful yoke
some users are having troubles updating @analog thicket
@quartz nebula what is the question?
solar stump
Just realized it was bounded to alt email. payment was going to another. issue is resolved.
quartz nebula
If I used apkpure a 3rd party app to download the game
I wouldn't get banned right?@sinful yoke
analog thicket
Am i should re install the game?
sinful yoke
@quartz nebula no you will not be banned for using a third party to install
quartz nebula
@analog thicket
- No if you have enough space and you don't fail in updating the game
- Reinstalling is only an alternative option
@sinful yoke thaaanks a lot for answering.
proven solar
ok, totally not a meme question, if i have Bluestacks on my PC with Azur Lane playing, can i go on my mobile device and see if it's done updating?
analog thicket
It was 3gb left space while it reach 75% but failed to update
hearty solar
I have a question if a lot of people have trouble logging in to an Android account?
covert dove
android user, mine is not allowing my twitter bind to log me in
hearty solar
because I can't log in myself even though my account is connected to Twitter
covert dove
it seems to be a common issue right now, been suggested to send a email to Support to see if they can rebind your account
sinful yoke
@proven solar yes you can
proven solar
thank you @sinful yoke
dry badger
@sinful yoke
When trying to download the game I get to 75% and it stops
I have tried to do a complete reinstall and nothing has worked yet.
This what I get
sinful yoke
@dry badger try using a vpn if possible, hotspot shield is recommended for android (its free)
if that doesnt work, try downloading from something like qooapp
analog thicket
@dry badger how many space left you have? Seem we got same problem
ember garden
Yea its not updating for me. All i get is the same as above. 70 ish percent and cant download message. Space is not an issue at all.
wraith pilot
it only actually started "downloading" once but its still all the same this app cannot be downloaded at this time
its just says that immedietly
sinful yoke
@ember garden @wraith pilot as said above please try using a vpn to install or install from qooapp/apkpure it should help
wraith pilot
doesnt even try
ember garden
Yea, its not even going that far sometimes, will say waiting for wifi.
ember garden
You get the one where it will bounce back and forth by 2 or 5 percent?
wraith pilot
no it doesnt even start
it started once
whent to like almost done
then fucked me
now its still the same wont start at all
sinful yoke
did you try using a vpn?
fathom idol
@fathom idol try clearing your cache and see if it helps
@sinful yoke not work, using vpn too
ember garden
I did in fact try a vpn. It didnt seem to make any difference
sinful yoke
is your account bound? @fathom idol
@ember garden try installing from qooapp or apkpure then, it shouldnt have the same issue as google play
fathom idol
is your account bound? @fathom idol
@sinful yoke yep
ember garden
Hmm. Ok, ill try that then
fathom idol
Already bound
sinful yoke
@fathom idol can you try restarting your phone firstly and if it doesnt help, can you reinstall?
that screen generally means corrupted files (or a poor connection, but unlikely)
wraith pilot
i have literally tried every method
i have been here for hours
oh now its doing a new thing
fathom idol
@fathom idol can you try restarting your phone firstly and if it doesnt help, can you reinstall?
that screen generally means corrupted files (or a poor connection, but unlikely)
@sinful yoke sad, i should reinstall the game 😩
charred granite
hello i don't know why but tosa doesn't has a voice in her skin
same problem with nagami
wraith pilot
that means they didnt add it yet
whats her face uuh saratoga didnt in that one new skin she had before either
oblique solstice
Hello, I have a problem when I went to download the update, it told me that it had no space and had 7Gb of free space, I tried to reinstall it and it tells me that I have no space and I have 10Gb, is it a bug or is it now heavy?
wraith pilot
but then they added it eventually
frail ingot
Hi, I have a problem with L2D skins. in profile page L2D is on, and secretary is using the skin. but in the main page she does not show up, only the background shows. This happens both on phone and 2 different emulator. Have voice and l2d data updated to the latest.
pallid dagger
What ship?
frail ingot
taihou
pallid dagger
IT dont work for now
charred granite
oh ok i didn't know voices came after the skin sometimes
but it even happens without the skin on those two
wanton moat
hi everyone
im stuck at screen after login screen.. somehow i got a black screen
and the word vanished
i want to try repair but idk which one is repair button
wraith pilot
isnt repair the gear in the top right
wanton moat
yea ik repair is in the top right
but after that there is another button right
1 gray and 2 blue, idk which one cause there is no word
wanton moat
oh i see.. will try it
bold charm
Yo. Anyone's live 2D skin invisible? I have the Taihou L2D skin but last update broke it I think.
covert dove
its a known bug
wraith pilot
ok fuck off what the fuck is this bullshit now it started updating had to wait for the whole process, actually loaded, finished updating, actually loaded and finished this time, then it says its done and i can open the game now. so i go to open the game and it says oh wait actually no fuck you your game actually didnt update go back to the app store you fucking dumbass. and now im back to the cant download at this time
have come full circle
sinful yoke
try restarting your device since the update finished
wraith pilot
the game still says its not tho
nope
restarted and still says its not updated
back to that shit again
sinful yoke
and the google play store says its fully updated?
oblique solstice
@sinful yoke hi, I have a problem when I went to download the update, it told me that it had no space and had 7Gb of free space, I tried to reinstall it and it tells me that I have no space and I have 10Gb, is it a bug?
wraith pilot
no ios app store
updated it, loaded, finished updating, opened it and now its reverted back to saying its not been updated
and now im back to the part where it says it cant download it
oh its doing the thing where it freezes again
thats fun
wanton moat
hi
i have try the repair option but no result
the right button stuck at checking 19% for more than 20 minutes
while the middle one says "no exception"
ember garden
Good news, i restarted my device, and tried the qooapp as sudjested. Success and i managed to get sirius :) ty very much for all your help. 😁
wraith pilot
good for you
misty crow
@oblique solstice an issue with your phone or google, not AL
wraith pilot
ok so now its doing the thing where its frozen at 0% update forever
and even in the game its stuck at checking for updates
oblique solstice
But before it was on the sd and now it doesn't download there
misty crow
..ah
yes then it's just google
you can't download it directly to the SD card
you need to download to the phone memory first
the additional files can be only downloaded in your phone memory
oblique solstice
Thanks, I will delete things to download and pass it on then
wanton moat
the first time i install the update
it make me download additional file about 200mb+
after restarting it make me download again about 300mb
is it normal?
or must i reinstall the game again?
misty crow
yes
wraith pilot
it does that
wraith pilot
oh wow hey i have the same problem
except where my whole game vanished
cuz i cant see anything
wanton moat
yea i also got black screen after login screen
wraith pilot
i didnt even get to the login screen
grim willow
Well here I was thinking I might have been the only person with that issue
I joined just ask about this very same issue
I at least have all the text but that infinite loading isn't fun
wanton moat
yea i also think there is an issue with apk file
sour olive
I started having a black loading screen after i sign in
shy apex
Every time I try to install through Google, I get an error saying that I can't install AL, is there any other way to download it?
wraith pilot
damn that loading must be fun
i dont know cuz i cant experience it
wanton moat
through third party like apkpure
misty crow
black screen issues seem to be common amongst apk downloads
so i suspect it might be something to do with the apk on qooapp/apkpure
probably because of the size of the download
grim willow
I'm using a phone and from the Google Play Store
grim willow
As long as I use the bounded account feature from either Twitter or Yostar I guess I should just delete the app and redownload then
wanton moat
does that also explain why the text vanish?
wraith pilot
great im back to the first part again
tacit glen
hello! I can't enter my previously blinded account to the game
just installed the update but when I tap on Facebook to put my account
wraith pilot
i cant enter the whole game
tacit glen
the game says "login successful" and throws me into the tutorial
tacit glen
yes, I'm on washington
the problem is that the Facebook thing where I put my account info doesn't show up
tacit glen
when I did the previous steps
but when I get to step 4
instead of showing me the Facebook interface to login, it just tells me "login successful!" and then sends me to the tutorial :I
misty crow
could you try relogging to your FB app
tacit glen
I'll do
misty crow
@wraith pilot you've already reinstalled a couple of times to no avail right?
and you have sufficient memory space and all
just to be sure, what device are you using?
wraith pilot
yep it updated took some space finished updating and says i can open it then it tells me that its not updated at all and i get the space back like it fucking deleted itself
misty crow
yeah i think i'll refer you to customer support
wraith pilot
now im back to the first thing
misty crow
really not sure what's wrong here
grim willow
THANK EVERYTHING
I made it in
I did not want to lose all my boats
Thank you guys even if it was just me jumping in here
And solving the problem myself it seems
wraith pilot
glad to see everyones problems are solved
wanton moat
true congrats
misty crow
pilkington one last question before i refer you to customer support, what ios device are you using?
grim willow
Still that was worrisome
wraith pilot
iphone 5 ios 10.3.4
grim willow
Best of luck with the other problems guys
sour olive
Its been 20 min and nothing
sinful yoke
that must be why
misty crow
ah...................
wraith pilot
oh boy i cant wait for that to happen to me also eventually
misty crow
well the update nuked support for iphone 6... cos of apple policies
sinful yoke
iphone 6 and 6s has no longer been supported as of this patch, older devices before it have likely been cut as well
misty crow
it probably broke 5 completely now
sinful yoke
I dont think they made older iphones worth noting
sour olive
I just hope i dont loose my acc cause my main acc got loss and i bind it to facebook
sinful yoke
since theres a lot of them 
misty crow
Apple really
wraith pilot
i have the recent ios
sinful yoke
iphone 5 does not have the ram for the game either
wraith pilot
well it worked before the update
sinful yoke
im a bit impressed you managed to be fine until now
misty crow
min ram was 2gb
^^^
a lot of people come here with crashing and all
i guess this one completely broke it
misty crow
but yeah apple is pushing game devs to move away from iphone 6 and 6s support for future updates
wraith pilot
nice
misty crow
so AL did theirs already
wraith pilot
thats cool
wraith pilot
i dont know why apple apperantly fucking hates the everloving shit out of their customers
misty crow
to be fair, even the iphone 6 is from 2014... so like
yeah apple isn't really known for maintaining too much backwards compatibility
@sour olive could you try reinstalling
wraith pilot
like at least it usually tells me if my ios is too old
sour olive
I did it 3 times
sinful yoke
I used to get those alerts on my iphone 6s a lot due to so many apps at the time making their apps for iphone 8 since it was new
wraith pilot
and i was allmost done with the nighttime event too, i guess im not getting that shit either now
coral iron
Can someone here help me?
misty crow
regarding?
wraith pilot
well if you are a loyal apple customer then you are fucked
coral iron
No i'm using android. Anyways it kept saying 100% done updating in google play
But i can open the app
And it keeps eating on my data
sinful yoke
what does it do?
coral iron
Here
coral iron
sinful yoke
yes the number is messed up for a lot of android users
some people see a small number like 800mb and some users see 1.9gb
misty crow
supposed to be around 2.1gb
sinful yoke
the update should be around 2gb large
misty crow
it's about 800-900mb with about 1.1gb additional files
coral iron
The whole game is being updated!?
misty crow
yes
wraith pilot
the fuck am i supposed to do now
misty crow
if i may suggest, you could try downloading a pc emulator
and try playing there
toxic frigate
Can someone help me? I'm stuck in here and I don't know what to do. I'm playing on my phone and this happen when I just update AL in playstore
strange merlin
Anyone know who I should PM to get my account fixed? I reinstalled everything and now it's all all messed up again (complete do-over), just like last year.
misty crow
did you bind your account?
strange merlin
Yes, but when I logged in, it didn't work.
obtuse owl
how do I reaccess my bound account again?
misty crow
did you select the correct server?
https://i.imgur.com/roy6tih.jpg
@obtuse owl steps 4 and 5
strange merlin
When I click the main menu screen, it takes me right to the noob tutorial stuff. I dunno if there's any server change info (I was on Avrora, I think).
obtuse owl
thanks ender
strange merlin
Nox emulator froze up in the middle of the forced tutorials, too, so I can't even get into settings
Should I try again and see if it works?
misty crow
yes
strange merlin
Alright, I'll be back, probably. Gonna save that five-step pic just in case.
misty crow
@fathom idol are you installing from playstore?
@toxic frigate does using a vpn fix it?
you might need to reinstall
fathom idol
@fathom idol are you installing from playstore?
@misty crow yes
toxic frigate
@toxic frigate does using a vpn fix it?
@misty crow i haven't try it yet, thanks for the advice
sour olive
@misty crow i reinstalled it again and it worked i appreciate it
floral ore
Is there a way to get assistance on a purchase?
supple frigate
How to disable dialog box in main screen, I want to enjoy the l2d skin without that annoying dialog box
@misty crow
misty crow
no way
supple frigate
lunar pecan
Not sure if it's been reported but
misty crow
same thing applies
lunar pecan
And i applied Sakura + Super Rare tab
Before the scrolling started
Oh it's a common occurance? Aite
narrow pollen
Finished updating the game,it crashes at the loading screen before the login
narrow pollen
Cellphone android
misty crow
what android device
lunar pecan
@misty crow hey uhh, i relaunched my game, still got the same thing
narrow pollen
Android 8.0 sansung galaxy s7 edge
misty crow
@lunar pecan i can't replicate it
so i think it's you scrolling too fast
@narrow pollen try reinstalling
coral iron
Sorry to bother you guys again, but AL just stopped updating with quarter of the data to go before the 2gb mark. Is this normal?
thick temple
is there any way i can return my account on al after losing some way?
misty crow
it's supposed to be 2.1gb
if your phone lacks memory spce
it'll stop
@thick temple did you bind your account?
thick temple
i know i binded it to my twitter
and i made one for yostar last night
oh fuck i havent
no wayyy
coral iron
Yeah regardless, it still stopped. Is this a bug? Should i reinstall it altogether?
misty crow
it won;t continue unless you make more room
kindred panther
i keep getting an endless loading screen if i try to go anywhere other then building and dorm
coral iron
No i meant by regardless, was saying 2gb instead of 2.1gb.
I have 4gb space left with AL downloaded already. Am i missing something?
I spent nearly 4gb (made from two prmos) just updating
kindred panther
strange cause after i updated mine with everything it's only 2.3gb
kindred panther
@misty crow i keep getting a endless loading screen if i try to go anywhere other then building and dorm
misty crow
try a file repair
coral iron
If thats the case, why did it stop updating anyway? I didn't close the app nor did play around with the cancel button
coral iron
Should i re install it then?
misty crow
yes
kindred panther
nothing came up
coral iron
Thanks for the support. appreciated it, Really.
kindred panther
reinstall also?
misty crow
nothing came up on the file repair?
kindred panther
no it just crashed the game
misty crow
then yes you'd need to reinstall
kindred panther
k
little remnant
I screwed up binding my Apple ID to my game. It started a new game how do I unbind it?
hollow breach
I hope my game successfully installs before daily reset.
little remnant
@misty crow Hello I screwed up binding my Apple ID to my account. It started a new game how do I unbind my Apple ID?
little remnant
I tried unbinding it and I just get a error.
misty crow
like the apple id thing was literally half a day ago
so i'm not sure how it works yes
that and i don't have an ios device
i'll get @sinful yoke to look into it
little remnant
How do you delete accounts?
little remnant
Yeah it’s binded to my Twitter. It’s also binded to my old deleted FB. Can’t seem to undo it. I want to bind my account to yostar but I screwed that up too.
little remnant
I’m signed in on it now. It gave me a heart attack earlier. I wanted to bind it to more than just twitter.
pliant yacht
Uhh I'm getting this error when trying to log in (I have updated the app both from google play and inside of the app), what do I do?
covert dove
currently on the last part of support where they are supposed to force bind my old account onto the new, just...been waiting for a response over an hour now. were almost there though!! i hope
thick temple
im just waiting for them to respond to me
sinful yoke
@misty crow its easy to unbind apple id but it works like everything else and needs another bind to be unbound
im not so sure if cs can merge the bind though since apple tingz
thick temple
i guess a lot of people havent binded their accounts to things huh
covert dove
ahh, mine was, but either through my own error or something within maintenance it unbinded
sinful yoke
@pliant yacht is your account bound?
patent hill
Hey guys just a quick question, once a lost account gets force bound by the azur lane officials, is it effective immediately or does it take a while after they say they've done it
delicate crag
Is it possible to disable notification vibrations?
wicked token
Can i ask why do i keep getting errors while downloading the update?
pliant yacht
@sinful yoke yes, through facebook
wicked token
at Playstore.
pliant yacht
don't have neither twitter or Yostar acc (dunno how to create the second) so I bound it to my FB which I created just for that
little remnant
I figured it out. I bound the account to a new Facebook... I then was able to unbind the Apple ID. I now have my main game bound to Apple ID. Thank goodness.
covert dove
really hoping they get back to me with the account soon, they were pretty good about replying to me within the same amount of time. worried i really messed up my account or something 😰
little remnant
@sinful yoke hey do you happen to know how to unbind Facebook if the Facebook has been deleted?
sharp shale
bind it to another account (yostar, twitter)
candid obsidian
Hi, fellas. When I log-in to the game after logging in with either my yostar account or AppleID, and selecting the correct server, I’m still shunted to the intro to the game, which then asks me to pick a starter ship... does that mean I’ve lost my account?
fair jewel
Hey there. New guy here. Had to reinstall my game after the new update. My game was bound to my FB but I lost my account when I tried playing again. Is there any way to restore it?
little remnant
Same happened to me it started a new game. Did you have it binded to Twitter or Facebook?
Your original game?
smoky remnant
Guys, I redownloaded the game, but all I'm getting now is black screen
candid obsidian
@little remnant, me? I had it bound to Twitter, yostar, and apple...
fair jewel
@little remnant Me? Pretty sure it was cos I played using my game in different devices before the reinstall
little remnant
@candid obsidian log out and sign in with twitter, yostar or apple. That’s what I did.
candid obsidian
@little remnant, will give it a try. fingers crossed
little remnant
@fair jewel did you try signing out and sign back in with FB?
smoky remnant
any solution? or all I can do is say goodbye to my 2-day old career in azur lane?
sinful yoke
@pliant yacht do the file repair in the top right corner or reinstall
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above 
fair jewel
Yes. In fact I also tried to reinstall it a second time. No good. Still stuck at the new game intro for my Lexington server
pliant yacht
also who do I ask if I want to know how to make a yostar acc?
sinful yoke
@fair jewel do you have your uid?
@pliant yacht check pins for making a yostar account
pliant yacht
thx
gotta make both twitter and this one to bind my AL acc to all three just to be sure
chilly sky
shall I delete the existing obb file before I download the new update?
candid obsidian
@little remnant, I got into the game and there really is no where to log-out... only to log-in. I did not finish the intro and select a starter ship out of fear that it may overwrite something.
fair jewel
@sinful yoke sadly I wasn't able to copy it before the update. All I remember is my server and user name
misty crow
@chilly sky i would suggest not to
patent hill
After I sent a request to find a lost account, the officials got back to me saying that they recovered and forcebound my account to the new yostar acc. When I rebooted my game my old account was not back.
Any suggestions?
misty crow
did you select the correct server
patent hill
Yes
little remnant
@candid obsidian In order to log out of the account you have to finish the tutorial. Afterwards go to the menu and find log out.
chilly sky
can somebody let me see thier obb file?
misty crow
@patent hill try logging in again following step 4 and 5 https://i.imgur.com/roy6tih.jpg
chilly sky
why I have 2 obb files???
misty crow
likely means your phone forgot to delete the old one
chilly sky
should I delete it??
chilly sky
also is it ok if I updated it the qooapp not in the play store??
misty crow
yes but we've had reports of some people getting a black screen
chilly sky
uh oh
neon viper
is there another way to solve this problem except to reinstalling the game?? cause i not sure my account has been binded.
misty crow
no
thick spire
Здравствуйте. Помогите восмтановить аккаунт, я его пересохранил и теперь после обновы не могу зайти..
neon viper
;-;
misty crow
@thick spire https://i.imgur.com/roy6tih.jpg
Refer to step 4 and 5