#tech-support
1 messages · Page 132 of 1
I see, thanks you.
Because i have 3,5 gb AL total size.
Hi just updated my app and the only server I got is audit server
yes
yo , it's safe to update now ?
no
app update is fine
I said no for regular in game 
I'm confused. Is patch still going on? I've linked my account with twitter ages ago and when I start up now theres only one server which is not mine. I've started the game, saw that and then looked in discord and read that I should not start the app. Did I break anything?
So I should be fine then when the update is done?
roger that
Excuse me, how big is the update going to be?
2.1gb for android, 2.7gb for ios + new compliance agreement stuff from apple
I see..
What does this mean
it means they will not get any specific bug fixes or anything if the game breaks on those devices
this is due to Apple forcing app makers to stop supporting said devices
I see, thank you @misty crow
wait what? Apple forces devs to stop supporting the apps? thats good to know
i mean
apple themselves are not gonna update them
the main issue
is if AL's minimum software requirement
increases to a version not supported by those devices
basically ios version
the device itself slowly becomes ineligible for a lot of apps
it is a 6 year old device at this point, this is normal
if apple itself won't support it
what can we do lol
ummm; ;;hel;p?: why my account got teleported on amagi when i was on washington?
did you reinstall?
yea
assuming you binded
yeh
app update is fine
hontoni Kawa ??
maint isn't over for another 6.5h
lets goo with 24 hour maintance 😄
...yeah no, we'd rather not.
is app update is now available??
mine just shows .92gb
app store says the update is only like 900 mb yet i cant instasll it without clearing out over 2 gigs of space
if the update is 2 gig then why does it claim to only be 900mb
maybe the 1.1gb is an additional file
i got 1.8 gig free and it says it needs 800 mb more
google is probably separately counting the 2
is this not the official azure lane discord tech support channel
i mean
well why you screw up the update and give wrong info
how are we going to know if google displays it differently
we were told it was 2gb
lol
you guys are tech support thats your job
yep its 2.10gb
we have no control over what google or your device chooses to display
not according to the MAIN play store page for the game
For frick sake just drop it
look for it at the game info
it's probably certain devices
that are displaying it differently
we don't know why
but yeah
can u download the update on another platforms aside from play store??
you can but no guarantees
Eta for maintenance done?
6 hours
it showed as 2gb for me
@misty crow RIP my device
"Reminder that you do not have to reinstall the game" - WTF does this mean? They said to reinstall, and I reinstalled it. Now they're saying I shouldn't reinstall it.
The 'reinstall' mail that was sent out in-game was worded incorrectly, and all subsequent notices have just used 'update'.
They sent at least 3 subsequent mails in amendment
^
of course I skipped most of them. Well, it won't kill me, I hope.
To be honest there's no harm in reinstalling
The issue is people sometimes do that without binding
As long as you bound your account you should be safe
That's the main reason the ammended messages didn't include reinstalling
I have very weak internet connection in my home, so reinstalling 2GB means a lot to me.
did we can just update Playstore Now?
How about the size of this update on playstore please
It's 2.1GB
Even if shown otherwise
0.92GB excludes the extra files
@gloomy stratus
just finished updating via playstore, somehow AL is 4GB now?
That means your phone hasn't deleted the old file
how do i do that?
No
Wait how do you download AL
By playstore or something else
ahh ok, guess imma wait when servers are open?
Yeah
hi , Ender .. mine also show my AL is around 4GB now , i download it in PlayStore on WiFi too ...
it's updated around 2.10GB earlier when i updated it ...
Well let's just wait till after the update
Is it enough to login on one account after update when I usually have 3 accounts bound to my game?
ah , okay ... thanks for follow up Ender .. have a good day / night ...
@unborn basalt yes
Should I do it now
Well let's just wait till after the update
@misty crow that's a good idea
You can try but just wait @unborn basalt
Hope the size is not big
I already updated, mine was 0.90gb but some ppl had their AL became 4gb+
did safe to update Playstore now?
Yes
ok i will update it
@misty crow thanks for information
mine is 859MB....How much U all?
Servers up now?
About two hours and 38 minutes left of maintenance.


Does anyone know if al runs at 60fps on iPhone SE (2020 version)
Hey Question Will the size of Azur lane be Shrunk a little bit since it eats 3.0 Gb
Huhh.. so there might be more data to be downloaded? Because I'm quite happy currently with the size, since it is at 2,18 GB..
But I had to reinstall the game. After the reinstallation, there was only about 5-6 MB additional data..
Should i reinstall Azur lane or something
No, you don't have to.
It's not needed to reinstall, but I had serious storage problems.. so..
Yes, I also though it would be that, but since this morning, everyone complained that it is more than 2 GB in real, they blamed it being a bug in the google play storage.. uh.. size calculation.. mechanism, maybe?
And since I have my account binded anyway, I reinstalled it instead
Hmm, I only managed to get about 2,5 GB free, but the puffer was too low it seems.. (what I mean is that google play still complained)
uhm question. i updated the game but when it reaches 100% it doesn't finish. i mean it stays 100% for a long time. so i reinstall the game. then as i login through my fb account, my account on sandy server was lost. will it be back after the maintenance?
I hope so, since the server are not up yet
ok thanks got a panic attack for a minute there
When will the server be up
2h more
Ok thats good and short maintenance damn Google is Buggy ASF
Google Wont Download apps and Updates that go Up to 200mb or 0.90 gb
By the way, does anyone roughly know what's happening "under the hood" in this update? Something like a more detailed "performance improvement" or "structure change of data management"? It's just that I really like to read changelogs..

Just hope the event is Bismarck
Shes Been Evading me for a bit now
i trying to update but it keeps saying its not working ;-;
in playstore?
in the appstore
oki doki will do!
Hello. I'm using the Japanese client on Bluestacks, and I downloaded the update through QooApp, then updated again and this it loaded and reached this state
The Cube is still spinning but the game won't start. Is this a known issue?
I already updated, mine was 0.90gb but some ppl had their AL became 4gb+
@carmine hedge are you sure
So I can still update the game and log in to my account even though I’m using an Iphone 6s. Why?
is the server up now?
...no, there's still an hour and 21 minutes 
You don't need to keep asking if the server is up, there'll be an announcement anyway 

@spice lotus You can still play the game right now and probably for a while after this patch, but since Apple's support has been cut
the main issue
is if AL's minimum software requirement
increases to a version not supported by those devices
after that, AL basically won't be compatible with the OS.
The coming forced update will be the one that drops support for 6/6s. Unfortunately it's a requirement from Apple now due to updates, ToS, and what not
@spring grotto thanks for the reply. Sad that I'm officially retiring a perfectly good phone with 100% battery health and no issues.
This may be a question not relevant for here, but I’m rather curious since I’m an IPhone 6/6s user.
Does anybody know any phones, that are reasonably priced lol, that I could get to specifically play Azur Lane on? Like some Android one that won’t become outdated, or something of the sort
You just need an android phone with at least 3 GB of Ram and 600 series snapdragon cpu or equivslent. Most midrange phones will have it.
Im using a Realme 5 as my other phone and it hasnt crashed Azur Lane and Arknights yet. It also has a gaming mode to boost performance. Also android 9.0, just a step behind the latest version.
whenever I try to update the game from the play store it loads past the 100% and never installs. Anyone else ever had this?
That's... rather odd.
only ever happens with Azur Lane
I always have to delete the game and reinstall it when there is a mandatory update
I don't believe there's been any other reports of this happening so far, and after a quick look around Google support, it seems to be a Play Store issue rather than with the game's files.
it's just weird because this is the only app where it happens
Perhaps try a cache and data clear of the play store?
I'm trying to update using QooApp
it also shows almost 2 gigabytes instead of almost 1
I also clear the cache relatively often so I don't think it helps
The update is supposed to be 2.1 gb instead of the 0.9 that Google displays, so...
yeah that's closer to what QooApp says
Google never gets the size of an update right most times
It would say an app has like 18MB and it installs at like 1% filled
I like to know how much of my bandwidth is used 
seeing the gigabytes go up without knowing how much it has to download isn't a nice feeling
anyone else having issues with playstore not starting the update
nvm for some reason starting it took lot of time
I had an issue yesterday where I downloaded the game and went to start it for the first time. I was stuck at a loading screen for about 30 minutes before I closed the app. I tried a couple more times before deleting it and redownloading.
The issue was still present after I tried again. I know that the game is being updated at the moment... Should I try redownloading now or should I wait until after the update?
If you haven't ever do the optional update, playstore will download them too. So it can up to 2gb
Routinely updated. Mine is only 0.9
Hmm, if your "redownloading" means "uninstall and then install it again", then you may try it. I just redownloaded it today, because of a storage issue and Google and so on (read further above). Until now, the game itself is currently 2,1 GB in size and the additional data fetched while loading the game is about ~6 MB and ~250 MB. In total (for me at least) after a clean installation the size is at 2,47 GB.
that's what I'm doing right now
😦
luckily mandatory play store updates are rare
not looking forward to having to redownload all the voices
What was the problem @icy mason ? Also problem with "storage is not enough"?
scroll up a bit, had problems with the play store not showing the right update size
The update is 1.9gb?
and then QooApp happily downloadet the update but couldn't install because of storage as you said
2.1 for Android, 2.7 for iOS, approximately.
Oh, okay, rumors are that the size is roughly at 2,1 to 2,4 GB
It's just the Play Store being dumb with the file size again
It really loves to do that.
Oh ill wait a little more qooapp said 1.9gb
Yeah, I agree that PlayStore seems to have serious problem with size calculation, it's already a problem if any app has their "additional data"
I hate that you need so much more additional space to install the update
even if there is more than enough to download it
need to get a new phone soon
need to get a new phone soon
@icy mason
That is what I agree on ^^"
bruh
Actual file size is 2GB
From what I hear
Google just really doesn't like things above 1GB
So it counts anything above around 900 MB as extra files
that's dumb
Out of our control here
also doesn't tell you if you don't have enough space
Well
it just stops downloading at some point
We've had reports of the opposite
It straight up doesn't let you download it unless you had 2gb spare
because it only checks if you have that 1 gb it thinks that it needs
for me it always downloads until there is no space anymore
stoopid google

Yep. Out of phone space myself.
Though right now my app is sitting at 5.5gb on my phone storage.
because they hate us
I know im a weak butt but i have so small storage data
is this a bug or is it just me that the L2D secretary of taihou isnt working/showing?
dress taiho?
With l2d on

L2d off
Seems to work.. ah yeah.. of course.. the voice update.. about ~900MB, I almost forgot..
This l2d was supposed to be bugged animation wise
My guess was they tried to fix it and didn't properly

Could one of you please report it via @fair shell
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Taihou L2D skin forbidden fruit is not working correctly
When i want doing special build
not a bug, she's just too lewd
And where is my Taihou
?
too lewd for western eyes
Ok, i have a problem
I finished downloading the 2gb client patch but my game says i still have to manually update
just build 10 shipfus and got kicked off server, restart?
Master i had that same
and it's on "loading", not sure how to react, maybe wait after the download maelstorm
Ender i just made the report
thanks
Haaahh, the same size as before.. 3,48 GB in total.. well okay..
This is the first update where it has brought me into Google play, but I can't update it there because Google play doesn't support AL in my country
use QooApp?
Is Duke Of York actually pullable on the banner? It says 2% rate up and I have spent over 100cubes trying. I haven't seen anyone in world chat pull her over the last 20 minutes
how much does this update weigh? Because despite having 2GB free in the internal storage and 10 GB in the SD card, google play still says i don't have enough space
@carmine hedge we're checking
Yeah, 120 cubes spent no DoY and no one has gotten her either
@crimson depot total at the end you should have 3gb
do we need uninstall update on play store didn't work
I got 5gb in app size
Does that change when i finish
it should assuming no extra files left over
so it requires more space to download that the actual size of the game when packed properly?
@icy mason how do I get that again. I used it to download AL but I forgot how to get it
yes
why is my game crashing everytime i try to build lol
@dry oriole just search for QooApp on google
@icy mason alright thanks
did
the servers go down?
Servers down again?
oof washington down ?
yes
yes
server is down
Looks like it

but why?
all servers down for emergency maint
Server down again
Sandy sunk
Sandy still down?
Now maintenance begins
no rollback pls
Any sandy folks getting a server down sign?
all servers down for emergency maint
?
R.I.P. Server
no other info available at this time

maintenence over, time for the maintenence to start
Ohhhh well it's not like it's 1:35am
press f for mods
Lexington down too
Lockdown incoming

apologems
ALL SERVERS ARE DOWN FOR EMERGENCY MAINTENANCE
No other info is available at this time.
/lockdown
tech-support got locked down.
/lockdown
tech-support lockdown got lifted.
did Servers has Up?
Yes, they're back up.
ok i will login
my game still freezes on login
I'm new to the game. so are the ships permanent now or just limited time?
#gameplay-help for such questions
Hey, it's me again. This is happening when I update the game. The thing is: My account... IT'S GONE!
So may I ask for a recover? And yeah, I already bind my account with my Facebook and Yostar account, and it still happening. Anyway, I'm in Sandy server, and here is my present account that I'm using it:
anybody tryed to copy cache on sd via foldermount? will it work?
So 4 gb app size is real happening if i dont unistall the app huh?
total would be around 3.2-3.4gb
Yes. I'm already bound my account. The thing is when I login, it start from the tutorial... again
I... select Sandy... dude
try logging in with your bound account again
lol yostar stole all my gems 
Well, I probably try again this time. If it can't help then...
Hello mama
still where is no duke...
anyone else having issues with recieving verification code mails?
@frail osprey did you update your game properly with no interuption?
Yeah, I'm back. And I was a fool, I realized I accident choose Avrora server. I hate myself
@misty crow yessir.. guess I'll clean up the cache and reinstall it again
yeah that should fix it
Regarding the duke issue
There will be more information regarding it later
Please be patient
@leaden pebble same here all money went to duke but she was not in that build
@leaden pebble same here all money went to duke but she was not in that build
@carmine hedge hope we get compensated somehow fellow shikikan
Yeah, same here. Kinda mad i wasted money for...literally nothing...
This is probably dumb question but how does one go about unbinding his apple and yostar account because he was a dumbass and forgot to log in then bind them?
welp i wasted 200usd but after that notice its sad
only 70$ for me but yeah... for me thats a lot of money xD So, yeah hope they will do something about that
Again, there will be further compensation given for the error made.
any reasons why 2gb free space is not enough to install the update?
wtf it was fine before.
and usually google doesn't let you install without an extra 500mb leeway
doesnt make sense. all previous updates could be installed before, and now even if I delete all apps and files I can't.
would uninstalling-reinstalling work instead?
you did bind right?
of course, had to back when the bisko update hit. (rip good old interface)
never mind, AL got bloated by almost a whole GB over its lifetime.
guess its time to get a stronger tablet anyways.
Is there a reason why I am not receiving verification code email when I type username+1(at)gmail? Thats how the account is bind so I need to get the code for that email. When I type username(at)gmail, I do get the email but then it logs me into a fresh account.
pong
Is there an issue with Taihou's L2D skin? She's not showing up when set as secretary?
lol sorry about that
yes there is an issue
did you select the correct server
@misty crow yes I did.
hmm
could you try again in about 20 mins
and see how it goes
if it's still borked you can just go ahead and contact customer support
Sure I guess
Im trying to buy the gems, it asks me for my gmail password, i copied password even from firefox browser to be sure its right, but it says the password is wrong
the game is stuck here for a longtime!
i updated the game from store
i restareted device and used vpn and nothing worked
so i used around 100 cubes and we only get 20 back?? this is the worst compesation you guys have ever done, the last event went the servers exploted you did a reroll, this inst very nice
and i can log in to the gmail account just fine with that password trought browser
@hollow meadow needa reinstall
@mild sigil there will be more info regarding compensations later
Something went wrong. Try again.
ok
Well ain't this just sucky
Can't login with my Twitter account
im having that same issue
Is Twitter broken rn?
oh victorious screen? devs of culture right there
my game still freezes on login someone got the same issue?
Im still downloading
try redownloading first
100222 
what the fuck
we haven't seen that besides 1 random case in months
my game still freezes on login someone got the same issue?
@left dawn same problem here ! still no answer
for those whose update is stuck on the loading screen could you try reinstalling
@wraith grove no one seems to care about it
Could you be please be patient...
I am for 2 days now
like i said, could you try reinstalling
I am one of those people who did a lot of rolls before the duke of york rate was fixed, so I asked customer support for a rollback. I understand CS is overwhelmed right now so I dont expect an answer for a while. My question is, if I play the game now, there is a good chance that anything i do will also be rolled back right?
^
Any compensations will be sent later
Reinstallt 2 times isn't working for me
like 20 cubes again ?
When updating in play store, it stucks at 63% for me. I redownload it a few times at it's the same. Should I uninstall and install the game again?
not a server wide rollback but an individual one. Other games does this for their players if they were adversely affected on an individual basis
So you are saying AL doesnt do this
Not intentionally, anyway.
I see, thanks
They will be doing more compensation later without you needing to contact customer support
how they gonna see how much cubes we burned ?

Is better reinstalling than upgrading?
I just have 1 chance to upgrade, i will try unistall then reinstall again?
Is that worth?
just update and play lmao
Ender, you lost track of how many times you've needed to repeat that one bit? 
They are in the process of gathering the data
ffs I'm still freezing after the maintenance
I didn't bind my account, can i recover my account?
Galaxy s7 edge
@misty crow I couldn't get my game to update so I deleted it and downloaded it again. After I bound my account tho, it made me start all over again
OnePlus 6T
how long exactly can you expect for the customer service to get you back?
Pixel 2 XL
@viscid rose 0-5 business days
@dry oriole did you select the correct server? it defaults to amagi
Might be longer than usual due to all the issues at the moment, though.
Ah, it looks like intern-kun made a post to reassure the people who spent tons of resources
i still have a missing ship Uranami that somehow disappear from the spring event
thanks for clearing this up
and bunch of missing cutscenes
/techsupport @hollow plover
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
@misty crow oh ya I didn't do that yet lol. Thank you
Anyone know how to fix this?? Monarch voice like crush state or friendly state doesn’t work. Same with anything on the Mainscreen. But her voice in battle works fine. This doesn’t happen on Bluestack, only on my phone. You can take your time to answer since I can see you guys are overwhelmed right now #
@lament mango where did he m ake that post?
known issue for ios
Nope
negative
None that we know of.
Well, don’t use iPhone and it works fine
@carmine hedge
That's not really a fix though Aria 
spent more over 100+ cubes but dont want complain but reroll would be better
halp. i had to download the apk and after the logos it goes to black and doesn't load
@misty crow thanks a lot brother
Is the update really 1gb?
it's over 2
@green shadow I had same issue but picking my home server was fine
Why is it 2gb??? God no more space in my memory
Did you bind your account?
Yep through Facebook
You could try reinstalling
me too. now i have to delete fgo, but i won't have anywhere else to reinstall it
that shd skip the problem entirely
so delete it and reinstall from qooapp again?
I already tried updating it but it's stuck in 100%
i binded my mail and twitter
But I already cancelled it
i downloaded it from apkpure
Yeah try deleting and reinstalling it jack
aight thx
So this update makes the app become bigger,is there any way to reduce it?
Playing Azur Lane without voice hahaha
@thin escarp yea I just logged in to the game rn after several tries
so, why does it go to black after showing the logos? is it because of apk?
So this update just add 1GB full of update huh..
yeah
If I reinstalled it will the voices will be uninstalled too?
it's from apkpure, not qoo
ugh...........
any other place to download it besides store?
total 2gb but old files are replaced
you could try qooapp i guess
but apks have always been pretty iffy in general
and it's a 16gb phone. i only have dbz dokkan battle and fgo
if i may suggest, you could try downloading it on a PC emulator
i would prefer not having fgo on phone now, but i don't have any device for it...
why am I forced to do a 2GB update today ??? I don't have enough storage space for that, and I did not associate my account with facebook / twitter ... 
You missed all the announcemen- oh, damn.
How do I get back to my old account?
did you bind your account
Yep, to facebook
@nova shell there were already several reminders to bind and about a mandatory update, if you missed it sorry to say, you needa either clear some space or contact customer support
There's a guide to binding in pinned, steps 4 and 5 are relevant to logging in.

@past nymph https://i.imgur.com/roy6tih.jpg
refer to steps 4 and 5
Can someone answer what is the weight of the patch download?
because suddenly i got like 2.1GB and im worried if its downloading again whole game
well.... i will delete the app to redownload it, goodbye my waifus
(I've been playing the game for a few weeks, I haven't lost much) 
Taihou is invisible all the time wtf
She's better that way


My game freezes when i try to login.
the matrix
Have some technical question.
This patch player can bind game with Apple ID, isn’t it???
ffffffffffffffffuck
okay, so I somehow logged in with a different facebook account
which I just realized automatically binds the account
@swift loom You should be able to, yes.
and now I can't unbind it so I can login with my actual account
I’m still having the issue where the app crashes whenever I try to log into sandy
@shy totem same
need help please
Thanks, if tech support team approve this, I feels ok now 👍 👍 👍
@hushed jetty reinstall
I'm not the support team though 
@shy totem did you contact support already? if so wait
@left dawn oh the sandy issue? did you contact customer support already?
@past nymph wait let me get this straight
You bound your account to FB account A in the settings
You presumably reinstalled and tried to log in
But you logged in on the main menu to FB account B, and now you can't access it anymore, correct?
@misty crow i wrote yesterday with the customer support but at some point he didnt wrote back
Um I'm stuck her for the past 15min trying to get into the game
Hiyaa Monarch is missing voice
Yes
@radiant slate try using a vpn
Ok sure@misty crow
monarch has voices missing on ios
Yes I did, they responded by asking if I tried logged in thru my the icons (facebook) and (twitter) on the left and it didn’t work. That conversation was three days ago.
my L2D seems to be broken, and repairing does nothing to fix it
@misty crow yeah i know but in middle of conversation stop responding strange
Seconded on the Taihou (Forbidden Fruit) L2D.
@pure viper known issue

@past nymph wait you still have Fb account A right? just logging into FB account A would solve it

I do
has anyone come through with this issue before? restarting fixes it temporarily, but it comes back seemingly at random, exercise also chooses to just fall apart on me as of the update, but that may not be related..
@hushed bloom it's been reported
But whenever I tried to login w/ Facebook it wouldn't give me the option to login to Account A
victorius have no replics on main menu 
maybe try to log out of the fb account b on your phone first
of note, this only occurs on my mumu emu btw, phone seems ok 
@misty crow um already used vpn but it's still not working tho, it keeps on pausing then loading like this
Now it shows this
WTF with Taihou skin "Frobidden Fruit"????
it's a #known-bugs
it's been reported
So does it mean I can't enter for now?
try reinstalling
me?
@radiant slate reinstall
@near patrol it's been reported
Um for some reason it got stuck on "Waiting for Wi-Fi" and pressing Download Now crashes the Play Store, happened twice now
I'm stuck at an infinite loading screen when I try to start the game
i had black screens after logos due to apk 😦
Does this mean I need to reinstall?
I only have 1 gb of internet left 
yeep
;_;
Taihou’s original L2D skin doesn’t load after update, just see the background. Other L2D skins I tested work
sigh i legit want to cry now. because i can't login and my tablet is crap
oi, any apple users having trouble updating like my friend?
What kind of trouble?
this is what she sent me
Where's the tech support for lost account?
@misty crow Yes
But i don't know it only work once after the account get recovered
shes slowly doing that already, ill post updates if its still broken
Guys, the game restarts only while playing, it happened twice
What kind of device are you using?
@calm tide https://i.imgur.com/roy6tih.jpg
refer to step 4 and 5
Samsung SM-G930K
I @misty crow I mean. I've been binded before. And also i've been recovered before for new device. Then i thought that i shouln't re-bind anymore. Then after i recovered, it didn't recovered
Is that a thing?
Can a Google Pixel 4 handle this game?
you need over 2gb
@raven sierra Try restarting your device and clearing the game cache to see if that helps. If not, try a file repair from the settings menu in game (or from the title screen) as a next step
2gb ram will not be stable per se
toaster can take over, i'm gonna pass out at this rate 
Thank you, good luck guys
You’ve done great, Ender 
im still trying to get my update to work ><
If it's the play store giving you an error, I'd say make sure that you have enough storage space, try restarting your device, and maybe even stopping then restarting google play services to see if that helps
Anooo? Can help me plz?
Hi, I just set Taihou as my Secretary, She doesn't show up when I activate the L2D feature on the skin
@agile ploveryeyy same 
@spark oriole @agile plover For that error code, you will need to try clearing the game cache to see if that helps. If not, a reinstall will be required most likely
@brittle sigil It's a known bug w/ her skin right now. The devs will look into it 
Thanks
@spring grotto ive tried restarting, and should have enough space but will make some more to be sure about it
I am stuck at this loading screen whenever I try and open the game, I have tried to uninstall and reinstall and clearing the game cache
I'm not cheating I'm just trying to upgrade my factions please don't ban me
Tried clearing cache reinstalling it is
@shy apex Try restarting your device and clearing the game cache to see if it helps. If not, a reinstall will most likely be needed
@south tulip It's a known bug right now, no worries #known-bugs
Thanks
Ok, thank you
hello I just bought taihou forbidden fruit l2d skin, but niw when I want to put her as a secretary or look at her in archives, theres only a background. When I remove l2d for her as a secretary, the image appears. My other l2ds are working fine. Also I have the game on my phone and on my tablet and it's doing the same on both.
im just going to reinstall my entire app
lost my account once i relogin it force me to start new
@charred minnow It's a known bug w/ her skin right now
@static belfry Did you have your account bound to Facebook, Twitter, or Yostar?
so just wait?
but it force me to start new
@charred minnow Yepp, just wait for now 
@static belfry Make sure you're using the correct Facebook account. And then if you're sure you're using the correct one, make sure you're on the right server (such as Amagi, Sandy, Washington, etc). Your account stays on the server that you were originally on. If you're not sure which one it was, try logging into all of them
ok, thank you
thank you, i pray to god this work. dont wanna lose all my waifu
Do we will get refund for those who used all gems on building up ships ?
Specific compensation is being looked into. Please do wait for an official announcement though 
well i hope, dont want 200usd be waste 
what is the updated size for AL? after update it shrunk to 3.5GB from 4.1GB
took like almost an hour to patch up lol
3.2gb i think
That ah happened with the update that doesn't open the gameThat ah happened with the update that doesn't open the game 
The update gets stuck at 7% 
Ahmm i cant update the game? And when i try ti update it this text box pops up
Oof
Does anyone know y that keeps happening?
F
I was just about to uninstall and reinstall because the app keeps crashing whenever I try to log into sandy
Im using a iphone 11 pro max*
any good apk? since i can't download it from store due to space -_-
for more than 150MB
@marsh kernel Unfortunately not too sure. It's working for me on my iOS device. Perhaps try restarting your device. Or as a last resort if you have your account bound, try reinstalling to see if that helps 
@scarlet dawn You can get the APK from QooApp or APKPure. They're trusted 3rd party providers
Aight aight ill try it thx my guy 😍
I reinstalled the game from QooApp and instead of getting stuck in the loading screen I got a black screen
i downlowaded it from apkpure and after the logos it shows black screen
it doesn't even load
Could someone help me? I had to reload the game after that I couldn't enter with my use always errort ir so I lost all my stuff I've collected so farand this is what I write when I try to log in as a user Authorized by canceled: 100220
I decided to update the game. Cleared some space beforehand. Did the download. Once "done", the "Open" button was greyed out.
I re-tried several times. It was still so.
Hm. This is not promising.
@sterile agate same 
same with @sterile agate
@sterile agate Hm...it's possible that their APK is faulty
Try restarting your device, clearing the game cache, and trying a different network connection to see if that helps
@scarlet dawn Same as above
bind account facebook so he won't let me in here either
@red lion Seems like it's just a network time out issue. Try restarting your device or using a different network connection to see if that helps
i will restart it
wasn't facebook the one who caused all this problem on ios?
Yes, but that was another issue all together. That has since been fixed
I tried to clear cache files, reunistall game, restart my device, but it's all didn't work. I think it's QooApp problem with their broken APK file
i'm redownloading again
Could someone help me? I had to reload the game after that I couldn't enter with my use always errort ir so I lost all my stuff I've collected so farand this is what I write when I try to log in as a user Authorized by canceled: 100220
I decided to update the game. Cleared some space beforehand. Did the download. Once "done", the "Open" button was greyed out.
I re-tried several times. It was still so.
oh 100% doesn't mean it's done downloading
Guys, my game keeps loading, what do I do?
How long do I typically have to wait before the "Open" button turns green?
I recently connected my phone to my PC to free up space for it.
I only removed some videos.
Reinstall the game since it asked me to download the full game again as act (I don't know why lol) and when I finish and log in with my account (it is linked to facebook) it puts me from the beginning losing my progress help?
did you pick the right serv...
@rancid vault same its happened to me too
@sharp shale i have picked the correct server which is washington and it wont allow my bound facebook account to load
Where i can find and download apk file? I cannot download Azur Lane from play store
@carmine hedge Sounds like you're cancelling out of the login. Try restarting your device though and make sure you're logging into FB from the title screen of the game
@rancid vault Please don't post the same pictures so many times as it does flood chat a lot. But as said from anther user, please do make sure you're logging into the correct server
{internal screaming]
that was a ton of dupe pictures
[now external screaming]
I feel u sith
if you can't find azur lane on play store, you can try downloading from a third party
I'm sorry I sent them only once I don't know why it was sent more times
I'll try and come back
free up more space..?
oh 100% doesn't mean it's done downloading
I waited for several minutes. It was still greyed out. Is that normal?
@scenic gale It's a known bug
just wondering if the secretary not having a text box or talking is a known bug
my game wont load up my facebook account despite being on the correct server
how much more? i have like 3 apps, dbz dokkan battle and fgo. and much as i want to delete fgo now, i don't have any other device to reinstall it
@tame glade Yepp. Play Store won't show the accurate size for some reason 
@crystal epoch Do try logging into all the servers just to make sure. If it's not on any of them, make sure you're using the correct FB account in case you happen to have multiple of them
@tame glade Yepp. Play Store won't show the accurate size for some reason :Hidekishrug:
So the displayed size of 0.92 MB is inaccurate and the program is still being downloaded?

@spring grotto i have only one facebook account and its been bound on to the washington server for a good two-three months
It's going to be a 'long day for Toaster 
well it was a big update you'd expect some issues
@crystal epoch Okay, if you're sure, do you happen to have the UID from your account? It would be a long string of numbers
toaster needs some backup
@spring grotto hold on a sec ill just find, it may take me a couple mins
Tru tru toaster is an absolute mvp here
it worked for those who do not start try the lexintong server (something like that) or try all I say goodbye I'll go get the new boats
:YeptuneNod:
So what I said regarding the inaccurate progress display is indeed so?
@bleak plover Reinstall it
Fixed my downloading issue by using QooApp (can I mention this alternative here?)
anything now could help
@spring grotto i just had to reinstall the game is all but still good ,luck today
is anyone else having an issue where the secretary doesnt have a textbox appear/ talk. my tosa does but any other ones i put in dont
i have the apk from apkpure and after the logos it's black screen
@modest python Yeah, it's some issue w/ certain boats not having text boxes 
@finite leaf Sure, go ahead
also, i deleted the game and now...
@spring grotto you mean like a bug? one of them had it before this patch and now its not showing
So I reinstall the game it won't take much space?
Yepp, it's a known bug
@bleak plover It is possible that it'll delete some duplicate, extra files that aren't needed and save some space, yepp
Google Apks are smaller cause they connect to server. Third parties need the entire apk in a offline format state I think. Should be 2 GB. It's all conjecture. (Dun bully)
Never ever reinstall whole game smh
try qooapp
i still cant dowload, all app Xiaomi redmi 6A
qooapp itself takes up like 3gb~
it doesnt
did you guys also were affected by a glitch that Taihou red dress L2D skin not showing in the main menu. Her other L2D skin show but not the one with the reddress
Can some one help me?
Is what I said so regarding the hidden progress so @spring grotto?
i know my issue is relatively minor but do you know of any fix for it
@tulip saffron What's the issue exactly?
@tame glade I'm sorry, not too sure what you mean there
Can you elaborate a little bit?
@modest python Unfortunately we haven't found any definitive fix yet. Just have to wait for the devs to look into it for now
no worries, thanks for helping out. dont stress urself out too much ahah
Hello, I tought I bind my account with Facebook but it seems that it didn't work and now I lost my account. Is there any ways I could recover it?
I guess you're right @spring grotto. The Google Play progress bars are inaccurate. My client appears to be fine, now.
I am not willing to sleep for game updates but this is what I get ..
@thick stratus Did you log into FB from the title screen of the game?
@tulip saffron Try restarting your device and clearing the game cache to see if that helps. If not, unfortunately a reinstall might be required 
@tame glade Yeah, not too sure why the play store does that 
Yes I did
@thick stratus Okay, then also please make sure you're logging into the correct server (such as Amagi, Washington, Sandy, etc). Your account will stay on the server that it was created on. If you're not too sure which one, try logging into all of them to see if any of them have the account
Ok I'll try
Question i can't update my azur lane and this pic pops up
When i tried downloading another game it was fine this only happens when i update my azur lane
I tried to uninstall and reinstall, and restarted my device. I now get an error through the play store. Once the game is finished downloading I get an error saying that Azur Lane couldn't be installed. I tried clearing my app store cache... Anything else I can try?
help mine stucks here
@shy apex i have the same situation
the cube just spins
@pallid dagger the furthest I have gotten is where @grim nexus is at
The infinite cube spin
@grim nexus I also have the same problem
Mine is it keeps saying i need to sync should i log in with my email on my fb acc since my fb acc was binded on my azur lane acc?
all those squares make a circle
i will see how is it on my old phone where i can download update
did you guys also instantly open the game when the update finished downloading?
Mine cant even start downloading
yeah, I opened it b4 the update was over
It's my first time trying to play this game. I have been having this problem since last night
Haven't been able to even try the game yet
Do I have to delete the game and redownload it again? or is it just a connection issue?
time to check the pins i remember there was a manual
What im gonna do right now?
Why cant i even start my update it keeps saying error
the manual is kinda outdated, it still refers to older update where enty loading screen still not existed
@smoky remnant If it's infinite loading on the Enty screen, you might need to do a fresh install if switching to another network doesn't work
@tulip saffron Did you try a fresh install? Or just the restarting/clearing cache?
@runic jungle What error exactly?
@spring grotto I've done it clearing the cache and restarting
@spring grotto whenever i try to update in my play store this always pops up. And i already cleared all cache made my other games uninstalled. Already logged in my google acc and my fb acc
But whenever i download or update somthing else it works perfectly fine
While azur lane keeps on getting this message
Translation: cant download app AL
@pallid dagger same thing I'm getting
i can't due to size and now i have to wait for qooapp
@tulip saffron Hm...if you already tried a fresh install and the rest, I'm personally not too sure. Perhaps uninstalling and making sure that ALL AL files are deleted from the device completely. But that is just a guess from me, sorry to say
@runic jungle You could possibly try stopping and restarting your Google Play services if you haven't already to see if that helps
again
@shy apex what phone do you have?
@carmine hedge Try opening log mode when you're getting that error, get a screenshot of the error, and send it to support at al.cs@yo-star.com to see what they can tell you about it
/logmode
How to activate debug mode :)
how to open log mode
Are the servers back up?
They are
Oh, then I'm having problems... uh oh
Got the same errors as others with "Unable to find mission Cofig", I already cleared the cache and restarted the device. Should I reinstall now or wait for them to do more fixes?
Well, maybe. Restarted and now it says it needs to update another 248mb, so waiting on that. Fingers crossed!
And I'm in! Yay!
Yeah, unfortunately I'm not too sure. It seems like a device issue, but I can't say for sure. I would recommend trying to stop and restart Google Play Services or (as a last resort if you wanna try it), try a fresh install to see if that clears up the issues. Though those are just guesses/suggestions from me
hi, I have a binded YoStar account, should I use the YoStar login/verification code thing on the main login screen, right?
Yepp
how big is AL?
You'll put the same email you bound w/ on the title screen, generate a new code, put that new code in, then select the server you previously played on
Look at this LOL 😂
@spring grotto only 1 wish i.e. re-download
I cleared the cacha and all I'm getting is black screen, do I have to redownload it all over again?
every time I try to login I crash... someone has my same problem ?
@smoky remnant If you have your account bound, it is an option to try. Though only as a last resort option
@wraith summit What kind of device are you using?
iOS
wow great, operation successful
Which device specifically?
@wraith summit i can't enter with the FB account everything got there and i had to start over
iphone 7
@wraith summit same issue for me
Glad to know im not the only one having the 100222 error. Had to reinstall after the update due to space issues. Now I cant log in with my Twitter bind.
i cant even download app, is this everything cuz i have redmi 6A?
@spring grotto i have already tried to uninstall and reinstall but nothing
Sent a ticket to Support, now just waiting for them to get back to me. Dont know how long that will be though
Ender I don't even let me into an FB account
Mine would go to twitter, do the authorization thing twice, then give me Error 100222
@wraith summit Hm...it's possible that it's a RAM limitations issue. The recent update made the requirement for stable gameplay above 2GB usually. And the 7 model only had 2GB exactly
For both "authorizations"
really i need more than 2gb ram?
@spring grotto can a Google Pixel 4 handle Azure Lane?
I think there’s something wrong with my account
@pallid dagger It's possible. That's what we were told from the staff
@shy apex Ideally, yeah it should
@noble sluice Good to hear 
My conjecture was right I think.
You need the offline version of the apk instead of the apk Playstore uses if you download from Third Parties 
@spring grotto i also have the issue with crashing and i have 6gb ram
Every time I try to login to my account into sandy (server) with my account bound the app crashes. When I uninstalled and reinstalled without logging into twitter/facebook it was perfectly normal.
@shy totem Really?
Wonder if there's an error in Sandy...Im also Sandy
Yeah
And Lexington
@shy totem im also sandy and it crashes
Its kinda relieving knowing Im not the only one having issues with getting into bound accounts, but its still terrifying.
I thought it was the server but it’s the individual account
(The log in was to take me to tutorial...does it automatically sometimes when I attempted)
@covert dove but then you have to start over, don't you?
Technically. But I dont think its recognizing that as my Twitter bound account. It tries authorization twice and the second time usually causes this log in
this update increased the requirements and the game can't run with 2GB ram?
@near geyser same here
Other people are having the same issue with Twitter login?
Yeah. Error 10022#? Where its not recognizing the bound account you already have?
I dont use twitter
Yeah, that's the one.
I checked to make sure it was the same server as well, but it still takes me to the tutorial.
all the cool pulls people do in facebook and i have to download the game from qooapp
Tries to login twice, first being TW Authorization Failure 100022, and the second saying Login Successful.
T_T
@smoky remnant apparently yes
Thats exactly what Im dealing with Noel
@crisp trench lucky
Hopefully it'll be fixed, as I actually don't have a screenshot of my UID, so I can't recover my account except through Twitter.
Ok i can log into the game
How am I lucky?
I literally can't get into my account?
I has been bind account: calm
Read tech-support example:panik
Same. Gave as much information as possible including my name, level, server, and the twitter handle it was bound to
I emailed them as well and all they said was if I tried to login thru the icons on the left. Which I did and it did not work
That was 4 days ago
If u have the same problem as me, click the wheel in the top right corner and click repair assets @tulip saffron
Hey, fellas. I logged-in to the game using the yostar account, but keep getting pushed into the tutorial... is that normal? I just quit the game thinking it'll overwrite all my progress....
Make sure you’re in the right server
Nope, were all dealing with that issue
Well for me the app crashes
so i reinstalled the app and the endless cube spin is over and i can log in










