#tech-support

1 messages · Page 132 of 1

misty crow
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and overall the game size shd be the same, maybe slightly bigger or smaller

celest ibex
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I see, thanks you.
Because i have 3,5 gb AL total size.

proper cairn
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Hi just updated my app and the only server I got is audit server

misty crow
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game is still down for maintenance

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so like

proper cairn
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Is this normal by any chance

misty crow
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no it's not

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you should really close the game

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b4 your game data gets screwed

proper cairn
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So is anyone else seeing this?

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I just closed my game

sinful yoke
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you're not supposed to be attempting updates

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which is why its being buggy for you

proper cairn
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I see

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Wait for 8 hours then?

misty crow
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yes

dusky fossil
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yo , it's safe to update now ?

sinful yoke
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no

misty crow
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app update shd be fine

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just don't open the game

dusky fossil
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Kawa say no , but Ender say it's fine ... which one ??

sinful yoke
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app update is fine

misty crow
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it's fine to update via the app/play store

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just don't open the game

sinful yoke
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I said no for regular in game SandyWink

turbid pelican
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I'm confused. Is patch still going on? I've linked my account with twitter ages ago and when I start up now theres only one server which is not mine. I've started the game, saw that and then looked in discord and read that I should not start the app. Did I break anything?

misty crow
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the maint is going to last another 7 hours

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only the app update is out

turbid pelican
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So I should be fine then when the update is done?

misty crow
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just close it anyways

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don't risk it

turbid pelican
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roger that

autumn zephyr
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Excuse me, how big is the update going to be?

misty crow
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2.1gb for android, 2.7gb for ios + new compliance agreement stuff from apple

autumn zephyr
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I see..

fathom sand
misty crow
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it means they will not get any specific bug fixes or anything if the game breaks on those devices

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this is due to Apple forcing app makers to stop supporting said devices

fathom sand
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I see, thank you @misty crow

turbid pelican
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wait what? Apple forces devs to stop supporting the apps? thats good to know

misty crow
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i mean

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apple themselves are not gonna update them

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the main issue

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is if AL's minimum software requirement

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increases to a version not supported by those devices

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basically ios version

sinful yoke
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the device itself slowly becomes ineligible for a lot of apps

misty crow
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it is a 6 year old device at this point, this is normal

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if apple itself won't support it

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what can we do lol

serene sun
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ummm; ;;hel;p?: why my account got teleported on amagi when i was on washington?

misty crow
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did you reinstall?

serene sun
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yea

misty crow
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yes

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that's supposed to happen

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lol

serene sun
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oh

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soo my acc is still; al;ive?:

misty crow
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assuming you binded

serene sun
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yeh

misty crow
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then you should be fine

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but close the game

dusky fossil
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app update is fine
hontoni Kawa ??

misty crow
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maint isn't over for another 6.5h

serene sun
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lets goo with 24 hour maintance 😄

half path
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...yeah no, we'd rather not.

chilly sky
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is app update is now available??

misty crow
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yes

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in the app/playstore

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not in game

chilly sky
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thanks

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is it less than 1gb?

misty crow
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no shd be more

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you might get another update

chilly sky
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mine just shows .92gb

stable stag
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app store says the update is only like 900 mb yet i cant instasll it without clearing out over 2 gigs of space

misty crow
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oh then it's just a visual bug

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thanks for the info

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it shd be 2gb

stable stag
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if the update is 2 gig then why does it claim to only be 900mb

chilly sky
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maybe the 1.1gb is an additional file

misty crow
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^

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something you should ask google

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not us

stable stag
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i got 1.8 gig free and it says it needs 800 mb more

misty crow
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google is probably separately counting the 2

stable stag
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is this not the official azure lane discord tech support channel

misty crow
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i mean

stable stag
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well why you screw up the update and give wrong info

misty crow
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how are we going to know if google displays it differently

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we were told it was 2gb

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lol

stable stag
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you guys are tech support thats your job

sinful yoke
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for the game

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not for google play

chilly sky
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yep its 2.10gb

misty crow
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we have no control over what google or your device chooses to display

stable stag
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not according to the MAIN play store page for the game

misty crow
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it showed as 2gb for me

strong ridge
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For frick sake just drop it

chilly sky
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look for it at the game info

misty crow
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it's probably certain devices

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that are displaying it differently

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we don't know why

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but yeah

chilly sky
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can u download the update on another platforms aside from play store??

misty crow
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you can but no guarantees

silver nymph
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Eta for maintenance done?

sinful yoke
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6 hours

gloomy stratus
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it showed as 2gb for me
@misty crow RIP my device

stark coyote
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"Reminder that you do not have to reinstall the game" - WTF does this mean? They said to reinstall, and I reinstalled it. Now they're saying I shouldn't reinstall it.

half path
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The 'reinstall' mail that was sent out in-game was worded incorrectly, and all subsequent notices have just used 'update'.

misty crow
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They sent at least 3 subsequent mails in amendment

half path
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^

stark coyote
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of course I skipped most of them. Well, it won't kill me, I hope.

misty crow
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To be honest there's no harm in reinstalling
The issue is people sometimes do that without binding

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As long as you bound your account you should be safe

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That's the main reason the ammended messages didn't include reinstalling

stark coyote
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I have very weak internet connection in my home, so reinstalling 2GB means a lot to me.

visual jetty
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did we can just update Playstore Now?

misty crow
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You can update from the playstore yes

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Just can't update in game

gloomy stratus
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How about the size of this update on playstore please

misty crow
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It's 2.1GB

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Even if shown otherwise

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0.92GB excludes the extra files

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@gloomy stratus

terse breach
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just finished updating via playstore, somehow AL is 4GB now?

misty crow
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That means your phone hasn't deleted the old file

terse breach
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how do i do that?

misty crow
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Go to internal storage

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Go to android

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Go to obb

terse breach
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that's the only file there

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so i should delete it first then update?

misty crow
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No

misty crow
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Wait how do you download AL
By playstore or something else

terse breach
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playstore

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guess i should just uninstall-reinstall it then?

misty crow
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No

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Well later see if it restores back after the update

terse breach
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ahh ok, guess imma wait when servers are open?

misty crow
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Yeah

verbal crow
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hi , Ender .. mine also show my AL is around 4GB now , i download it in PlayStore on WiFi too ...

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it's updated around 2.10GB earlier when i updated it ...

gloomy stratus
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Maybe after the total is 5GB

misty crow
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Well let's just wait till after the update

unborn basalt
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Is it enough to login on one account after update when I usually have 3 accounts bound to my game?

verbal crow
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ah , okay ... thanks for follow up Ender .. have a good day / night ...

misty crow
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@unborn basalt yes

unborn basalt
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Should I do it now

gloomy stratus
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Well let's just wait till after the update
@misty crow that's a good idea

misty crow
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You can try but just wait @unborn basalt

gloomy stratus
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Hope the size is not big

carmine hedge
visual jetty
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did safe to update Playstore now?

misty crow
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Yes

visual jetty
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ok i will update it

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@misty crow thanks for information

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mine is 859MB....How much U all?

silver nymph
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Servers up now?

half path
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About two hours and 38 minutes left of maintenance.

silver nymph
simple scaffold
coarse moat
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Does anyone know if al runs at 60fps on iPhone SE (2020 version)

fallen lantern
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Hey Question Will the size of Azur lane be Shrunk a little bit since it eats 3.0 Gb

misty crow
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if anything it seemed to go up

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slightly

proven loom
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Huhh.. so there might be more data to be downloaded? Because I'm quite happy currently with the size, since it is at 2,18 GB..

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But I had to reinstall the game. After the reinstallation, there was only about 5-6 MB additional data..

fallen lantern
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Should i reinstall Azur lane or something

half path
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No, you don't have to.

proven loom
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It's not needed to reinstall, but I had serious storage problems.. so..

fallen lantern
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I saw the Update

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Its 0.90 Gb

misty crow
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it's more than that

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actually

proven loom
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Yes, I also though it would be that, but since this morning, everyone complained that it is more than 2 GB in real, they blamed it being a bug in the google play storage.. uh.. size calculation.. mechanism, maybe?

misty crow
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it's about 2.1-2.4gb

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in actuality

proven loom
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And since I have my account binded anyway, I reinstalled it instead

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Hmm, I only managed to get about 2,5 GB free, but the puffer was too low it seems.. (what I mean is that google play still complained)

sick juniper
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uhm question. i updated the game but when it reaches 100% it doesn't finish. i mean it stays 100% for a long time. so i reinstall the game. then as i login through my fb account, my account on sandy server was lost. will it be back after the maintenance?

proven loom
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I hope so, since the server are not up yet

misty crow
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if you reinstalled

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the icon won;t appear

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so yeah

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if you binded you're fine

sick juniper
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ok thanks got a panic attack for a minute there

fallen lantern
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When will the server be up

misty crow
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2h more

fallen lantern
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Ok thats good and short maintenance damn Google is Buggy ASF

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Google Wont Download apps and Updates that go Up to 200mb or 0.90 gb

proven loom
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By the way, does anyone roughly know what's happening "under the hood" in this update? Something like a more detailed "performance improvement" or "structure change of data management"? It's just that I really like to read changelogs..

misty crow
fallen lantern
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Just hope the event is Bismarck

misty crow
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Well feel free to do so

fallen lantern
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Shes Been Evading me for a bit now

jovial blaze
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i trying to update but it keeps saying its not working ;-;

misty crow
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in playstore?

jovial blaze
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in the appstore

misty crow
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try checking your net restarting your phone

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w/e it is, it's probably on your side

jovial blaze
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oki doki will do!

pulsar cargo
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Hello. I'm using the Japanese client on Bluestacks, and I downloaded the update through QooApp, then updated again and this it loaded and reached this state

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The Cube is still spinning but the game won't start. Is this a known issue?

gloomy stratus
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I already updated, mine was 0.90gb but some ppl had their AL became 4gb+
@carmine hedge are you sure

spice lotus
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So I can still update the game and log in to my account even though I’m using an Iphone 6s. Why?

silver nymph
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is the server up now?

half path
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...no, there's still an hour and 21 minutes MutsukiStare

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You don't need to keep asking if the server is up, there'll be an announcement anyway PortDoll

silver nymph
half path
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@spice lotus You can still play the game right now and probably for a while after this patch, but since Apple's support has been cut

the main issue
is if AL's minimum software requirement
increases to a version not supported by those devices
after that, AL basically won't be compatible with the OS.

shell blade
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The coming forced update will be the one that drops support for 6/6s. Unfortunately it's a requirement from Apple now due to updates, ToS, and what not
@spring grotto thanks for the reply. Sad that I'm officially retiring a perfectly good phone with 100% battery health and no issues.

peak grove
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This may be a question not relevant for here, but I’m rather curious since I’m an IPhone 6/6s user.

Does anybody know any phones, that are reasonably priced lol, that I could get to specifically play Azur Lane on? Like some Android one that won’t become outdated, or something of the sort

shell blade
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You just need an android phone with at least 3 GB of Ram and 600 series snapdragon cpu or equivslent. Most midrange phones will have it.

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Im using a Realme 5 as my other phone and it hasnt crashed Azur Lane and Arknights yet. It also has a gaming mode to boost performance. Also android 9.0, just a step behind the latest version.

icy mason
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whenever I try to update the game from the play store it loads past the 100% and never installs. Anyone else ever had this?

half path
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u47Think That's... rather odd.

icy mason
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only ever happens with Azur Lane

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I always have to delete the game and reinstall it when there is a mandatory update

half path
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I don't believe there's been any other reports of this happening so far, and after a quick look around Google support, it seems to be a Play Store issue rather than with the game's files.

icy mason
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it's just weird because this is the only app where it happens

half path
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Perhaps try a cache and data clear of the play store?

icy mason
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I'm trying to update using QooApp

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it also shows almost 2 gigabytes instead of almost 1

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I also clear the cache relatively often so I don't think it helps

half path
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The update is supposed to be 2.1 gb instead of the 0.9 that Google displays, so...

icy mason
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yeah that's closer to what QooApp says

outer herald
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Google never gets the size of an update right most times

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It would say an app has like 18MB and it installs at like 1% filled

icy mason
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I like to know how much of my bandwidth is used Coin

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seeing the gigabytes go up without knowing how much it has to download isn't a nice feeling

carmine hedge
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anyone else having issues with playstore not starting the update

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nvm for some reason starting it took lot of time

shy apex
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I had an issue yesterday where I downloaded the game and went to start it for the first time. I was stuck at a loading screen for about 30 minutes before I closed the app. I tried a couple more times before deleting it and redownloading.
The issue was still present after I tried again. I know that the game is being updated at the moment... Should I try redownloading now or should I wait until after the update?

safe marlin
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If you haven't ever do the optional update, playstore will download them too. So it can up to 2gb

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Routinely updated. Mine is only 0.9

proven loom
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Hmm, if your "redownloading" means "uninstall and then install it again", then you may try it. I just redownloaded it today, because of a storage issue and Google and so on (read further above). Until now, the game itself is currently 2,1 GB in size and the additional data fetched while loading the game is about ~6 MB and ~250 MB. In total (for me at least) after a clean installation the size is at 2,47 GB.

icy mason
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that's what I'm doing right now

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😦

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luckily mandatory play store updates are rare

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not looking forward to having to redownload all the voices

proven loom
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What was the problem @icy mason ? Also problem with "storage is not enough"?

icy mason
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scroll up a bit, had problems with the play store not showing the right update size

small jewel
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The update is 1.9gb?

icy mason
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and then QooApp happily downloadet the update but couldn't install because of storage as you said

half path
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2.1 for Android, 2.7 for iOS, approximately.

proven loom
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Oh, okay, rumors are that the size is roughly at 2,1 to 2,4 GB

outer herald
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It's just the Play Store being dumb with the file size again

half path
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It really loves to do that.

small jewel
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Oh ill wait a little more qooapp said 1.9gb

proven loom
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Yeah, I agree that PlayStore seems to have serious problem with size calculation, it's already a problem if any app has their "additional data"

icy mason
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I hate that you need so much more additional space to install the update

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even if there is more than enough to download it

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need to get a new phone soon

proven loom
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need to get a new phone soon
@icy mason
That is what I agree on ^^"

misty crow
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Actual file size is 2GB

icy mason
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same problem I have with this game

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every update

misty crow
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From what I hear

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Google just really doesn't like things above 1GB

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So it counts anything above around 900 MB as extra files

icy mason
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that's dumb

misty crow
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Out of our control here

icy mason
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also doesn't tell you if you don't have enough space

misty crow
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Well

icy mason
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it just stops downloading at some point

misty crow
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We've had reports of the opposite

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It straight up doesn't let you download it unless you had 2gb spare

icy mason
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because it only checks if you have that 1 gb it thinks that it needs

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for me it always downloads until there is no space anymore

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stoopid google

unreal linden
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Yep. Out of phone space myself.

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Though right now my app is sitting at 5.5gb on my phone storage.

icy mason
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server up

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now I need to download the voices and live2d again

muted patio
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I need help

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Why is the Update so Huge

icy mason
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because they hate us

muted patio
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I know im a weak butt but i have so small storage data

near eagle
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is this a bug or is it just me that the L2D secretary of taihou isnt working/showing?

icy mason
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dress taiho?

near eagle
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yes

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only see the background

icy mason
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yup

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same here

near eagle
icy mason
near eagle
icy mason
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I need that animation ;_;

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luckily beach Emile still works

proven loom
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Seems to work.. ah yeah.. of course.. the voice update.. about ~900MB, I almost forgot..

misty crow
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This l2d was supposed to be bugged animation wise

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My guess was they tried to fix it and didn't properly

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Could one of you please report it via @fair shell

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!bugreport

fair shellBOT
thorny belfry
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Taihou L2D skin forbidden fruit is not working correctly

fiery flame
icy mason
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not a bug, she's just too lewd

fiery flame
icy mason
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too lewd for western eyes

misty crow
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can someone report it

steady cosmos
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Ok, i have a problem

I finished downloading the 2gb client patch but my game says i still have to manually update

tawdry cairn
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just build 10 shipfus and got kicked off server, restart?

fiery flame
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Master i had that same

tawdry cairn
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and it's on "loading", not sure how to react, maybe wait after the download maelstorm

near eagle
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Ender i just made the report

misty crow
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thanks

proven loom
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Haaahh, the same size as before.. 3,48 GB in total.. well okay..

dry oriole
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This is the first update where it has brought me into Google play, but I can't update it there because Google play doesn't support AL in my country

icy mason
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use QooApp?

carmine hedge
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Is Duke Of York actually pullable on the banner? It says 2% rate up and I have spent over 100cubes trying. I haven't seen anyone in world chat pull her over the last 20 minutes

crimson depot
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how much does this update weigh? Because despite having 2GB free in the internal storage and 10 GB in the SD card, google play still says i don't have enough space

misty crow
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@carmine hedge we're checking

delicate grail
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Yeah, 120 cubes spent no DoY and no one has gotten her either

misty crow
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@crimson depot total at the end you should have 3gb

thorny socket
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do we need uninstall update on play store didn't work

steady cosmos
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I got 5gb in app size
Does that change when i finish

misty crow
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it should assuming no extra files left over

crimson depot
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so it requires more space to download that the actual size of the game when packed properly?

dry oriole
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@icy mason how do I get that again. I used it to download AL but I forgot how to get it

misty crow
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yes

dawn spade
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why is my game crashing everytime i try to build lol

icy mason
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@dry oriole just search for QooApp on google

dry oriole
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@icy mason alright thanks

plain torrent
#

did
the servers go down?

hearty meadow
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Servers down again?

maiden quartz
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oof washington down ?

strange zinc
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yes

misty crow
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yes

obtuse olive
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server is down

storm spindle
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Looks like it

plain torrent
little spoke
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but why?

misty crow
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all servers down for emergency maint

severe pebble
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Server down again

icy mason
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Sandy sunk

amber kraken
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Sandy still down?

spare matrix
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Now maintenance begins

boreal nexus
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no rollback pls

leaden frigate
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Any sandy folks getting a server down sign?

misty crow
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all servers down for emergency maint

zealous hill
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Gem ?

digital coral
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R.I.P. Server

misty crow
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no other info available at this time

sullen robin
icy mason
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maintenence over, time for the maintenence to start

crisp cosmos
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Ohhhh well it's not like it's 1:35am

fiery cairn
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press f for mods

slate eagle
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Lexington down too

sonic bison
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Lockdown incoming

hearty meadow
digital coral
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apologems

misty crow
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ALL SERVERS ARE DOWN FOR EMERGENCY MAINTENANCE
No other info is available at this time.

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/lockdown

pale pagodaBOT
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tech-support got locked down.

misty crow
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/lockdown

pale pagodaBOT
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tech-support lockdown got lifted.

visual jetty
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did Servers has Up?

half path
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Yes, they're back up.

visual jetty
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ok i will login

left dawn
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my game still freezes on login

visual jetty
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🤔

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soo what should i do?

crimson panther
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I'm new to the game. so are the ships permanent now or just limited time?

misty crow
languid pike
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Hey, it's me again. This is happening when I update the game. The thing is: My account... IT'S GONE!
So may I ask for a recover? And yeah, I already bind my account with my Facebook and Yostar account, and it still happening. Anyway, I'm in Sandy server, and here is my present account that I'm using it:

inland hamlet
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anybody tryed to copy cache on sd via foldermount? will it work?

misty crow
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you bound your account

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and you can't log in?

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did you select the correct server?

celest ibex
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So 4 gb app size is real happening if i dont unistall the app huh?

misty crow
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total would be around 3.2-3.4gb

languid pike
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Yes. I'm already bound my account. The thing is when I login, it start from the tutorial... again

misty crow
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cos it defaults to amagi

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when you log in

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so make sure you select sandy

languid pike
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I... select Sandy... dude

misty crow
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try logging in with your bound account again

wraith grove
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the game stuck at the loading screen

carmine hedge
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lol yostar stole all my gems AlfaCry

languid pike
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Well, I probably try again this time. If it can't help then...

frail osprey
carmine hedge
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still where is no duke...

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anyone else having issues with recieving verification code mails?

misty crow
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@frail osprey did you update your game properly with no interuption?

languid pike
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Yeah, I'm back. And I was a fool, I realized I accident choose Avrora server. I hate myself

frail osprey
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@misty crow yessir.. guess I'll clean up the cache and reinstall it again

misty crow
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yeah that should fix it

leaden pebble
#

Where do I find the purchase refund?

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Used up gems to roll for a ghost ship

misty crow
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Regarding the duke issue

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There will be more information regarding it later

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Please be patient

carmine hedge
#

@leaden pebble same here all money went to duke but she was not in that build

leaden pebble
#

@leaden pebble same here all money went to duke but she was not in that build
@carmine hedge hope we get compensated somehow fellow shikikan

somber blade
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Yeah, same here. Kinda mad i wasted money for...literally nothing...

fossil nexus
#

This is probably dumb question but how does one go about unbinding his apple and yostar account because he was a dumbass and forgot to log in then bind them?

carmine hedge
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welp i wasted 200usd but after that notice its sad

somber blade
#

only 70$ for me but yeah... for me thats a lot of money xD So, yeah hope they will do something about that

half path
#

Again, there will be further compensation given for the error made.

lavish tinsel
#

any reasons why 2gb free space is not enough to install the update?

misty crow
#

it's slightly over 2gb

lavish tinsel
#

wtf it was fine before.

misty crow
#

and usually google doesn't let you install without an extra 500mb leeway

lavish tinsel
#

doesnt make sense. all previous updates could be installed before, and now even if I delete all apps and files I can't.

#

would uninstalling-reinstalling work instead?

misty crow
#

you did bind right?

lavish tinsel
#

of course, had to back when the bisko update hit. (rip good old interface)

#

never mind, AL got bloated by almost a whole GB over its lifetime.

#

guess its time to get a stronger tablet anyways.

carmine hedge
#

Is there a reason why I am not receiving verification code email when I type username+1(at)gmail? Thats how the account is bind so I need to get the code for that email. When I type username(at)gmail, I do get the email but then it logs me into a fresh account.

cobalt geyser
#

pong

misty crow
#

did you select the correct server

broken mica
#

Is there an issue with Taihou's L2D skin? She's not showing up when set as secretary?

carmine hedge
#

lol sorry about that

misty crow
#

yes there is an issue

carmine hedge
#

did you select the correct server
@misty crow yes I did.

misty crow
#

hmm

#

could you try again in about 20 mins

#

and see how it goes

#

if it's still borked you can just go ahead and contact customer support

carmine hedge
#

Sure I guess

hazy pier
#

Im trying to buy the gems, it asks me for my gmail password, i copied password even from firefox browser to be sure its right, but it says the password is wrong

hollow meadow
#

Hmm?

wraith grove
#

the game is stuck here for a longtime!
i updated the game from store
i restareted device and used vpn and nothing worked

mild sigil
#

so i used around 100 cubes and we only get 20 back?? this is the worst compesation you guys have ever done, the last event went the servers exploted you did a reroll, this inst very nice

hazy pier
#

and i can log in to the gmail account just fine with that password trought browser

misty crow
#

@hollow meadow needa reinstall

#

@mild sigil there will be more info regarding compensations later

hazy pier
#

Something went wrong. Try again.

mild sigil
#

ok

fading hare
#

Well ain't this just sucky

green shadow
thin escarp
#

im having that same issue

green shadow
#

Is Twitter broken rn?

lavish tinsel
#

oh victorious screen? devs of culture right there

left dawn
#

my game still freezes on login someone got the same issue?

hollow meadow
#

Redownload?

#

Or just uninstall then install

fading hare
#

Im still downloading

misty crow
#

try redownloading first

#

100222 DunktsukiStare

#

what the fuck

#

we haven't seen that besides 1 random case in months

wraith grove
#

my game still freezes on login someone got the same issue?
@left dawn same problem here ! still no answer

misty crow
#

for those whose update is stuck on the loading screen could you try reinstalling

left dawn
#

@wraith grove no one seems to care about it

misty crow
#

Could you be please be patient...

left dawn
#

I am for 2 days now

misty crow
#

like i said, could you try reinstalling

lament mango
#

I am one of those people who did a lot of rolls before the duke of york rate was fixed, so I asked customer support for a rollback. I understand CS is overwhelmed right now so I dont expect an answer for a while. My question is, if I play the game now, there is a good chance that anything i do will also be rolled back right?

misty crow
#

What?

#

There's no rollback

#

And there won't be a rollback

half path
#

^

misty crow
#

Any compensations will be sent later

left dawn
#

Reinstallt 2 times isn't working for me

carmine hedge
#

like 20 cubes again ?

lapis rain
#

When updating in play store, it stucks at 63% for me. I redownload it a few times at it's the same. Should I uninstall and install the game again?

lament mango
#

not a server wide rollback but an individual one. Other games does this for their players if they were adversely affected on an individual basis

misty crow
#

No, I don't mean just 20 cubes

#

There will be more

#

But I don't have any details

lament mango
#

So you are saying AL doesnt do this

half path
#

Not intentionally, anyway.

lament mango
#

I see, thanks

misty crow
#

They will be doing more compensation later without you needing to contact customer support

carmine hedge
#

how they gonna see how much cubes we burned ?

misty crow
celest ibex
#

Is better reinstalling than upgrading?
I just have 1 chance to upgrade, i will try unistall then reinstall again?
Is that worth?

carmine hedge
#

just update and play lmao

half path
#

Ender, you lost track of how many times you've needed to repeat that one bit? JavSigh

misty crow
#

They are in the process of gathering the data

hoary hound
#

ffs I'm still freezing after the maintenance

misty crow
#

Wait for those whose devices are getting stuck

#

what devices are y'all using

hollow plover
#

I didn't bind my account, can i recover my account?

hoary hound
#

Galaxy s7 edge

dry oriole
#

@misty crow I couldn't get my game to update so I deleted it and downloaded it again. After I bound my account tho, it made me start all over again

lapis rain
#

OnePlus 6T

viscid rose
#

how long exactly can you expect for the customer service to get you back?

bright flower
#

Pixel 2 XL

misty crow
#

@viscid rose 0-5 business days

#

@dry oriole did you select the correct server? it defaults to amagi

half path
#

Might be longer than usual due to all the issues at the moment, though.

lament mango
#

Ah, it looks like intern-kun made a post to reassure the people who spent tons of resources

viscid rose
#

i still have a missing ship Uranami that somehow disappear from the spring event

lament mango
#

thanks for clearing this up

viscid rose
#

and bunch of missing cutscenes

misty crow
#

/techsupport @hollow plover

pale pagodaBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

dry oriole
#

@misty crow oh ya I didn't do that yet lol. Thank you

formal elbow
#

Anyone know how to fix this?? Monarch voice like crush state or friendly state doesn’t work. Same with anything on the Mainscreen. But her voice in battle works fine. This doesn’t happen on Bluestack, only on my phone. You can take your time to answer since I can see you guys are overwhelmed right now #Watame_Sway

misty crow
#

contact them as per fu-

#

ios?

carmine hedge
#

@lament mango where did he m ake that post?

misty crow
#

known issue for ios

formal elbow
#

Well this is fun

#

Is there no way to fix it?

elder vapor
#

Nope

misty crow
#

negative

half path
#

None that we know of.

elder vapor
#

Well, don’t use iPhone and it works fine

formal elbow
#

Guess I’ll use Bluestacks

lament mango
half path
#

That's not really a fix though Aria BiskoSweat

carmine hedge
#

thank you

#

that is reassuring

formal elbow
#

It’s just really frustrating since this only came up recently

carmine hedge
#

spent more over 100+ cubes but dont want complain but reroll would be better

scarlet dawn
#

halp. i had to download the apk and after the logos it goes to black and doesn't load

hollow plover
#

@misty crow thanks a lot brother

paper brook
#

Is the update really 1gb?

misty crow
#

it's over 2

hollow meadow
#

The series of number is different but nothing else changed

thin escarp
#

@green shadow I had same issue but picking my home server was fine

paper brook
#

Why is it 2gb??? God no more space in my memory

misty crow
#

Did you bind your account?

paper brook
#

Yep through Facebook

misty crow
#

You could try reinstalling

scarlet dawn
#

me too. now i have to delete fgo, but i won't have anywhere else to reinstall it

misty crow
#

that shd skip the problem entirely

hollow meadow
#

so delete it and reinstall from qooapp again?

paper brook
#

I already tried updating it but it's stuck in 100%

hollow meadow
#

i binded my mail and twitter

paper brook
#

But I already cancelled it

scarlet dawn
#

i downloaded it from apkpure

misty crow
#

Yeah try deleting and reinstalling it jack

hollow meadow
#

aight thx

vagrant bridge
#

So this update makes the app become bigger,is there any way to reduce it?

misty crow
#

not download voice/l2d data

#

basically it lol

paper brook
#

Playing Azur Lane without voice hahaha

green shadow
#

@thin escarp yea I just logged in to the game rn after several tries

scarlet dawn
#

so, why does it go to black after showing the logos? is it because of apk?

vagrant bridge
#

So this update just add 1GB full of update huh..

misty crow
#

yeah

paper brook
#

If I reinstalled it will the voices will be uninstalled too?

misty crow
#

i suspect the apk on qooapp might be borked

scarlet dawn
#

it's from apkpure, not qoo

misty crow
#

ah

#

well yeah then it's apkpure

scarlet dawn
#

ugh...........

misty crow
#

the update only adds

#

like 200mb

#

lol

scarlet dawn
#

any other place to download it besides store?

misty crow
#

total 2gb but old files are replaced

#

you could try qooapp i guess

#

but apks have always been pretty iffy in general

scarlet dawn
#

and it's a 16gb phone. i only have dbz dokkan battle and fgo

misty crow
#

if i may suggest, you could try downloading it on a PC emulator

scarlet dawn
#

well, now i can't. i will try fgo so i can release space

#

but that's it

misty crow
#

fgo doesn't work on an emu but AL should

scarlet dawn
#

i would prefer not having fgo on phone now, but i don't have any device for it...

nova shell
#

why am I forced to do a 2GB update today ??? I don't have enough storage space for that, and I did not associate my account with facebook / twitter ... bobsueur

scarlet dawn
#

i have it bound, thankfully

#

but the size kills it

half path
#

You missed all the announcemen- oh, damn.

past nymph
#

How do I get back to my old account?

misty crow
#

did you bind your account

past nymph
#

Yep, to facebook

misty crow
#

@nova shell there were already several reminders to bind and about a mandatory update, if you missed it sorry to say, you needa either clear some space or contact customer support

half path
#

There's a guide to binding in pinned, steps 4 and 5 are relevant to logging in.

nova shell
misty crow
celest tendon
#

Can someone answer what is the weight of the patch download?
because suddenly i got like 2.1GB and im worried if its downloading again whole game

misty crow
#

it more or less is

#

it is supposed to be 2.1gb

celest tendon
#

Oh ok i thought gamew fked up and downloading again

#

thanks

nova shell
#

well.... i will delete the app to redownload it, goodbye my waifus
(I've been playing the game for a few weeks, I haven't lost much) AKKOCRY

quartz tangle
half path
merry solstice
#

She's better that way

quartz tangle
merry solstice
left dawn
scarlet dawn
#

the matrix

swift loom
#

Have some technical question.
This patch player can bind game with Apple ID, isn’t it???

past nymph
#

ffffffffffffffffuck

#

okay, so I somehow logged in with a different facebook account

#

which I just realized automatically binds the account

half path
#

@swift loom You should be able to, yes.

past nymph
#

and now I can't unbind it so I can login with my actual account

shy totem
#

I’m still having the issue where the app crashes whenever I try to log into sandy

left dawn
#

@shy totem same

hushed jetty
swift loom
#

Thanks, if tech support team approve this, I feels ok now 👍 👍 👍

misty crow
#

@hushed jetty reinstall

half path
#

I'm not the support team though DunktsukiStare

misty crow
#

@shy totem did you contact support already? if so wait

#

@left dawn oh the sandy issue? did you contact customer support already?

#

@past nymph wait let me get this straight
You bound your account to FB account A in the settings
You presumably reinstalled and tried to log in
But you logged in on the main menu to FB account B, and now you can't access it anymore, correct?

left dawn
#

@misty crow i wrote yesterday with the customer support but at some point he didnt wrote back

radiant slate
timid ivy
#

Hiyaa Monarch is missing voice

misty crow
#

0-5 business day reply time dude

#

be patient

#

@timid ivy ios?

timid ivy
#

Yes

misty crow
#

@radiant slate try using a vpn

radiant slate
#

Ok sure@misty crow

misty crow
#

monarch has voices missing on ios

past nymph
#

@misty crow Yes

#

I'm reinstalling the game to see if I can try again

shy totem
#

Yes I did, they responded by asking if I tried logged in thru my the icons (facebook) and (twitter) on the left and it didn’t work. That conversation was three days ago.

pure viper
left dawn
#

@misty crow yeah i know but in middle of conversation stop responding strange

earnest lodge
#

Seconded on the Taihou (Forbidden Fruit) L2D.

misty crow
#

@pure viper known issue

pure viper
misty crow
#

@past nymph wait you still have Fb account A right? just logging into FB account A would solve it

past nymph
#

I do

hushed bloom
#

has anyone come through with this issue before? restarting fixes it temporarily, but it comes back seemingly at random, exercise also chooses to just fall apart on me as of the update, but that may not be related..

misty crow
#

@hushed bloom it's been reported

past nymph
#

But whenever I tried to login w/ Facebook it wouldn't give me the option to login to Account A

kind plinth
#

victorius have no replics on main menu ThinkZed

misty crow
#

maybe try to log out of the fb account b on your phone first

hushed bloom
#

of note, this only occurs on my mumu emu btw, phone seems ok weirdchamp

misty crow
#

then to log in

#

follow steps 4 and 5

radiant slate
regal current
#

WTF with Taihou skin "Frobidden Fruit"????

misty crow
near patrol
#

What does this mean, when trying to upgrade fleet tech?

misty crow
#

it's been reported

radiant slate
#

So does it mean I can't enter for now?

misty crow
#

try reinstalling

near patrol
#

me?

misty crow
#

@radiant slate reinstall
@near patrol it's been reported

lone panther
shy apex
#

I'm stuck at an infinite loading screen when I try to start the game

scarlet dawn
#

i had black screens after logos due to apk 😦

versed mesa
misty crow
#

yeep

versed mesa
#

;_;

reef seal
#

Taihou’s original L2D skin doesn’t load after update, just see the background. Other L2D skins I tested work

misty crow
scarlet dawn
#

sigh i legit want to cry now. because i can't login and my tablet is crap

carmine hedge
#

oi, any apple users having trouble updating like my friend?

half path
#

What kind of trouble?

carmine hedge
calm tide
#

Where's the tech support for lost account?

carmine hedge
#

ios works fine...

#

update game on app store and play lol

misty crow
#

@calm tide did you bind your account

#

@carmine hedge needa reinstall for that

calm tide
#

@misty crow Yes

But i don't know it only work once after the account get recovered

carmine hedge
#

shes slowly doing that already, ill post updates if its still broken

raven sierra
#

Guys, the game restarts only while playing, it happened twice

spring grotto
#

What kind of device are you using?

misty crow
raven sierra
#

Samsung SM-G930K

spring grotto
#

Hm...should be enough on the RAM side

calm tide
#

I @misty crow I mean. I've been binded before. And also i've been recovered before for new device. Then i thought that i shouln't re-bind anymore. Then after i recovered, it didn't recovered

Is that a thing?

misty crow
#

no a bind is permanent

#

not a 1 time thing

shy apex
#

Can a Google Pixel 4 handle this game?

misty crow
#

you need over 2gb

spring grotto
#

@raven sierra Try restarting your device and clearing the game cache to see if that helps. If not, try a file repair from the settings menu in game (or from the title screen) as a next step

misty crow
#

2gb ram will not be stable per se

#

toaster can take over, i'm gonna pass out at this rate PortDoll

raven sierra
#

Thank you, good luck guys

half path
#

You’ve done great, Ender SandyHeart

jovial blaze
#

im still trying to get my update to work ><

spring grotto
#

If it's the play store giving you an error, I'd say make sure that you have enough storage space, try restarting your device, and maybe even stopping then restarting google play services to see if that helps

spark oriole
brittle sigil
#

Hi, I just set Taihou as my Secretary, She doesn't show up when I activate the L2D feature on the skin

agile plover
#

Help

spark oriole
#

@agile ploveryeyy same zWave

spring grotto
#

@spark oriole @agile plover For that error code, you will need to try clearing the game cache to see if that helps. If not, a reinstall will be required most likely
@brittle sigil It's a known bug w/ her skin right now. The devs will look into it YeptuneNod

brittle sigil
#

Thanks

shy apex
jovial blaze
#

@spring grotto ive tried restarting, and should have enough space but will make some more to be sure about it

shy apex
#

I am stuck at this loading screen whenever I try and open the game, I have tried to uninstall and reinstall and clearing the game cache

south tulip
agile plover
#

Tried clearing cache reinstalling it is

spring grotto
#

@shy apex Try restarting your device and clearing the game cache to see if it helps. If not, a reinstall will most likely be needed
@south tulip It's a known bug right now, no worries #known-bugs

south tulip
#

Thanks

shy apex
#

Ok, thank you

charred minnow
#

hello I just bought taihou forbidden fruit l2d skin, but niw when I want to put her as a secretary or look at her in archives, theres only a background. When I remove l2d for her as a secretary, the image appears. My other l2ds are working fine. Also I have the game on my phone and on my tablet and it's doing the same on both.

jovial blaze
#

im just going to reinstall my entire app

static belfry
#

lost my account once i relogin it force me to start new

spring grotto
#

@charred minnow It's a known bug w/ her skin right now
@static belfry Did you have your account bound to Facebook, Twitter, or Yostar?

static belfry
#

bound to Facebook

#

i relogin with Facebook

charred minnow
#

so just wait?

static belfry
#

but it force me to start new

spring grotto
#

@charred minnow Yepp, just wait for now YeptuneNod
@static belfry Make sure you're using the correct Facebook account. And then if you're sure you're using the correct one, make sure you're on the right server (such as Amagi, Sandy, Washington, etc). Your account stays on the server that you were originally on. If you're not sure which one it was, try logging into all of them

charred minnow
#

ok, thank you

static belfry
#

thank you, i pray to god this work. dont wanna lose all my waifu

carmine hedge
#

Do we will get refund for those who used all gems on building up ships ?

spring grotto
#

Specific compensation is being looked into. Please do wait for an official announcement though YeptuneNod

carmine hedge
#

well i hope, dont want 200usd be waste NotLikeAtago

terse breach
#

what is the updated size for AL? after update it shrunk to 3.5GB from 4.1GB
took like almost an hour to patch up lol

carmine hedge
#

3.2gb i think

vernal bloom
#

That ah happened with the update that doesn't open the gameThat ah happened with the update that doesn't open the game LuluStare

finite leaf
#

The update gets stuck at 7% BrokenSakura

marsh kernel
#

Ahmm i cant update the game? And when i try ti update it this text box pops up

shy totem
#

Oof

marsh kernel
#

Does anyone know y that keeps happening?

vernal bloom
#

F

shy totem
#

I was just about to uninstall and reinstall because the app keeps crashing whenever I try to log into sandy

marsh kernel
#

Im using a iphone 11 pro max*

scarlet dawn
#

any good apk? since i can't download it from store due to space -_-

#

for more than 150MB

spring grotto
#

@marsh kernel Unfortunately not too sure. It's working for me on my iOS device. Perhaps try restarting your device. Or as a last resort if you have your account bound, try reinstalling to see if that helps CoconutThink
@scarlet dawn You can get the APK from QooApp or APKPure. They're trusted 3rd party providers

marsh kernel
#

Aight aight ill try it thx my guy 😍

sterile agate
#

I reinstalled the game from QooApp and instead of getting stuck in the loading screen I got a black screen

scarlet dawn
#

i downlowaded it from apkpure and after the logos it shows black screen

#

it doesn't even load

carmine hedge
#

Could someone help me? I had to reload the game after that I couldn't enter with my use always errort ir so I lost all my stuff I've collected so farand this is what I write when I try to log in as a user Authorized by canceled: 100220

tame glade
#

I decided to update the game. Cleared some space beforehand. Did the download. Once "done", the "Open" button was greyed out.

I re-tried several times. It was still so.

red lion
noble sluice
#

@sterile agate same TeriCry

scarlet dawn
#

same with @sterile agate

spring grotto
#

@sterile agate Hm...it's possible that their APK is faulty CoconutThink Try restarting your device, clearing the game cache, and trying a different network connection to see if that helps
@scarlet dawn Same as above

carmine hedge
#

bind account facebook so he won't let me in here either

scarlet dawn
#

i deleted the game

#

it's bound thankfully on fb

spring grotto
#

@red lion Seems like it's just a network time out issue. Try restarting your device or using a different network connection to see if that helps

scarlet dawn
#

i will restart it

sharp shale
#

wasn't facebook the one who caused all this problem on ios?

spring grotto
#

Yes, but that was another issue all together. That has since been fixed

sterile agate
#

I tried to clear cache files, reunistall game, restart my device, but it's all didn't work. I think it's QooApp problem with their broken APK file

scarlet dawn
#

mine is from apkpure

#

so, same problem

noble sluice
#

i'm redownloading again

carmine hedge
#

Could someone help me? I had to reload the game after that I couldn't enter with my use always errort ir so I lost all my stuff I've collected so farand this is what I write when I try to log in as a user Authorized by canceled: 100220

tame glade
#

I decided to update the game. Cleared some space beforehand. Did the download. Once "done", the "Open" button was greyed out.

I re-tried several times. It was still so.

sharp shale
#

oh 100% doesn't mean it's done downloading

smoky remnant
#

Guys, my game keeps loading, what do I do?

tame glade
#

How long do I typically have to wait before the "Open" button turns green?

#

I recently connected my phone to my PC to free up space for it.

#

I only removed some videos.

rancid vault
#

Reinstall the game since it asked me to download the full game again as act (I don't know why lol) and when I finish and log in with my account (it is linked to facebook) it puts me from the beginning losing my progress help?

sharp shale
#

did you pick the right serv...

crystal epoch
#

@rancid vault same its happened to me too

#

@sharp shale i have picked the correct server which is washington and it wont allow my bound facebook account to load

sterile agate
#

Where i can find and download apk file? I cannot download Azur Lane from play store

spring grotto
#

@carmine hedge Sounds like you're cancelling out of the login. Try restarting your device though and make sure you're logging into FB from the title screen of the game
@rancid vault Please don't post the same pictures so many times as it does flood chat a lot. But as said from anther user, please do make sure you're logging into the correct server

scarlet dawn
#

{internal screaming]

sharp shale
#

that was a ton of dupe pictures

scarlet dawn
#

[now external screaming]

marsh kernel
#

I feel u sith

sharp shale
#

if you can't find azur lane on play store, you can try downloading from a third party

rancid vault
#

I'm sorry I sent them only once I don't know why it was sent more times

scarlet dawn
#

i can't download it due to space

#

for 150 mb

rancid vault
#

I'll try and come back

sharp shale
#

free up more space..?

tame glade
#

oh 100% doesn't mean it's done downloading
I waited for several minutes. It was still greyed out. Is that normal?

scenic gale
spring grotto
#

@scenic gale It's a known bug

modest python
#

just wondering if the secretary not having a text box or talking is a known bug

crystal epoch
#

my game wont load up my facebook account despite being on the correct server

scarlet dawn
#

how much more? i have like 3 apps, dbz dokkan battle and fgo. and much as i want to delete fgo now, i don't have any other device to reinstall it

spring grotto
#

@tame glade Yepp. Play Store won't show the accurate size for some reason Hidekishrug

#

@crystal epoch Do try logging into all the servers just to make sure. If it's not on any of them, make sure you're using the correct FB account in case you happen to have multiple of them

tame glade
#

@tame glade Yepp. Play Store won't show the accurate size for some reason :Hidekishrug:
So the displayed size of 0.92 MB is inaccurate and the program is still being downloaded?

spring grotto
crystal epoch
#

@spring grotto i have only one facebook account and its been bound on to the washington server for a good two-three months

noble sluice
#

It's going to be a 'long day for Toaster TeriCry

modest python
#

well it was a big update you'd expect some issues

spring grotto
#

@crystal epoch Okay, if you're sure, do you happen to have the UID from your account? It would be a long string of numbers

modest python
#

toaster needs some backup

crystal epoch
#

@spring grotto hold on a sec ill just find, it may take me a couple mins

marsh kernel
#

Tru tru toaster is an absolute mvp here

noble sluice
#

700mb/2gb downloaded

rancid vault
#

it worked for those who do not start try the lexintong server (something like that) or try all I say goodbye I'll go get the new boats

tame glade
#

:YeptuneNod:
So what I said regarding the inaccurate progress display is indeed so?

bleak plover
#

Why does the update have suck a space 2gb for what?

#

Suck*

#

Such*

rancid vault
#

@bleak plover Reinstall it

finite leaf
#

Fixed my downloading issue by using QooApp (can I mention this alternative here?)

scarlet dawn
#

anything now could help

crystal epoch
#

@spring grotto i just had to reinstall the game is all but still good ,luck today

modest python
#

is anyone else having an issue where the secretary doesnt have a textbox appear/ talk. my tosa does but any other ones i put in dont

scarlet dawn
#

i have the apk from apkpure and after the logos it's black screen

noble sluice
#

sith

#

what

#

what's your apk size?

scarlet dawn
#

not the xapk

#

67 mb

spring grotto
#

@modest python Yeah, it's some issue w/ certain boats not having text boxes thinkeh

#

@finite leaf Sure, go ahead

scarlet dawn
#

also, i deleted the game and now...

modest python
#

@spring grotto you mean like a bug? one of them had it before this patch and now its not showing

bleak plover
#

So I reinstall the game it won't take much space?

spring grotto
#

Yepp, it's a known bug

#

@bleak plover It is possible that it'll delete some duplicate, extra files that aren't needed and save some space, yepp

noble sluice
#

Google Apks are smaller cause they connect to server. Third parties need the entire apk in a offline format state I think. Should be 2 GB. It's all conjecture. (Dun bully)

scarlet dawn
#

gah

#

and my phone says it can't read the xapk

carmine hedge
#

Never ever reinstall whole game smh

noble sluice
#

try qooapp

scarlet dawn
#

i will

#

i mean, might as well

pallid dagger
#

i still cant dowload, all app Xiaomi redmi 6A

sharp shale
#

qooapp itself takes up like 3gb~

noble sluice
#

it doesnt

blazing venture
#

did you guys also were affected by a glitch that Taihou red dress L2D skin not showing in the main menu. Her other L2D skin show but not the one with the reddress

spring grotto
#

Yepp, her L2D skin is bugged right now

#

Well, one of them at least

tulip saffron
#

Can some one help me?

tame glade
#

Is what I said so regarding the hidden progress so @spring grotto?

modest python
#

i know my issue is relatively minor but do you know of any fix for it

spring grotto
#

@tulip saffron What's the issue exactly?
@tame glade I'm sorry, not too sure what you mean there ChocolaSorry Can you elaborate a little bit?

#

@modest python Unfortunately we haven't found any definitive fix yet. Just have to wait for the devs to look into it for now

modest python
#

no worries, thanks for helping out. dont stress urself out too much ahah

thick stratus
#

Hello, I tought I bind my account with Facebook but it seems that it didn't work and now I lost my account. Is there any ways I could recover it?

tulip saffron
tame glade
tulip saffron
#

I am not willing to sleep for game updates but this is what I get ..

spring grotto
#

@thick stratus Did you log into FB from the title screen of the game?
@tulip saffron Try restarting your device and clearing the game cache to see if that helps. If not, unfortunately a reinstall might be required AichanSorry
@tame glade Yeah, not too sure why the play store does that WarShrug

thick stratus
#

Yes I did

tulip saffron
#

I have linked my account with Twitter , Facebook and yostar

#

Oh my god

spring grotto
#

@thick stratus Okay, then also please make sure you're logging into the correct server (such as Amagi, Washington, Sandy, etc). Your account will stay on the server that it was created on. If you're not too sure which one, try logging into all of them to see if any of them have the account

thick stratus
#

Ok I'll try

tulip saffron
#

Okay @spring grotto thanks for help

#

I will try it

thick stratus
#

It work!

#

Yay thanks for the help!

spring grotto
#

No problem at all. Glad to hear it

runic jungle
#

Question i can't update my azur lane and this pic pops up

#

When i tried downloading another game it was fine this only happens when i update my azur lane

shy apex
#

I tried to uninstall and reinstall, and restarted my device. I now get an error through the play store. Once the game is finished downloading I get an error saying that Azur Lane couldn't be installed. I tried clearing my app store cache... Anything else I can try?

grim nexus
pallid dagger
#

@shy apex i have the same situation

grim nexus
#

the cube just spins

shy apex
#

@pallid dagger the furthest I have gotten is where @grim nexus is at

#

The infinite cube spin

smoky remnant
#

@grim nexus I also have the same problem

runic jungle
#

Mine is it keeps saying i need to sync should i log in with my email on my fb acc since my fb acc was binded on my azur lane acc?

scarlet dawn
#

all those squares make a circle

pallid dagger
#

i will see how is it on my old phone where i can download update

sterile agate
#

help mine stucks here
Another one

#

Welcome to the club

grim nexus
#

did you guys also instantly open the game when the update finished downloading?

runic jungle
#

Mine cant even start downloading

tulip saffron
#

Didnt work

smoky remnant
#

yeah, I opened it b4 the update was over

shy apex
#

It's my first time trying to play this game. I have been having this problem since last night

#

Haven't been able to even try the game yet

smoky remnant
#

Do I have to delete the game and redownload it again? or is it just a connection issue?

grim nexus
#

time to check the pins i remember there was a manual

tulip saffron
#

What im gonna do right now?

runic jungle
#

Why cant i even start my update it keeps saying error

carmine hedge
grim nexus
#

the manual is kinda outdated, it still refers to older update where enty loading screen still not existed

spring grotto
#

@smoky remnant If it's infinite loading on the Enty screen, you might need to do a fresh install if switching to another network doesn't work
@tulip saffron Did you try a fresh install? Or just the restarting/clearing cache?
@runic jungle What error exactly?

tulip saffron
#

@spring grotto I've done it clearing the cache and restarting

runic jungle
#

But whenever i download or update somthing else it works perfectly fine

#

While azur lane keeps on getting this message

pallid dagger
shy apex
#

@pallid dagger same thing I'm getting

scarlet dawn
#

i can't due to size and now i have to wait for qooapp

spring grotto
#

@tulip saffron Hm...if you already tried a fresh install and the rest, I'm personally not too sure. Perhaps uninstalling and making sure that ALL AL files are deleted from the device completely. But that is just a guess from me, sorry to say
@runic jungle You could possibly try stopping and restarting your Google Play services if you haven't already to see if that helps

carmine hedge
pallid dagger
#

@shy apex what phone do you have?

spring grotto
#

@carmine hedge Try opening log mode when you're getting that error, get a screenshot of the error, and send it to support at al.cs@yo-star.com to see what they can tell you about it

#

/logmode

pale pagodaBOT
spring grotto
#

Pointland how to open log mode

rugged condor
#

Are the servers back up?

spring grotto
#

They are

rugged condor
#

Oh, then I'm having problems... uh oh

agile mica
#

Got the same errors as others with "Unable to find mission Cofig", I already cleared the cache and restarted the device. Should I reinstall now or wait for them to do more fixes?

rugged condor
#

Well, maybe. Restarted and now it says it needs to update another 248mb, so waiting on that. Fingers crossed!

#

And I'm in! Yay!

runic jungle
#

I already cleared my cache twice

spring grotto
#

Yeah, unfortunately I'm not too sure. It seems like a device issue, but I can't say for sure. I would recommend trying to stop and restart Google Play Services or (as a last resort if you wanna try it), try a fresh install to see if that clears up the issues. Though those are just guesses/suggestions from me

molten plover
#

hi, I have a binded YoStar account, should I use the YoStar login/verification code thing on the main login screen, right?

spring grotto
#

Yepp

pallid dagger
#

how big is AL?

spring grotto
#

You'll put the same email you bound w/ on the title screen, generate a new code, put that new code in, then select the server you previously played on

robust aspen
tulip saffron
#

@spring grotto only 1 wish i.e. re-download

smoky remnant
#

I cleared the cacha and all I'm getting is black screen, do I have to redownload it all over again?

wraith summit
spring grotto
#

@smoky remnant If you have your account bound, it is an option to try. Though only as a last resort option

#

@wraith summit What kind of device are you using?

wraith summit
#

iOS

molten plover
#

wow great, operation successful

spring grotto
#

Which device specifically?

carmine hedge
#

@wraith summit i can't enter with the FB account everything got there and i had to start over

wraith summit
#

iphone 7

left dawn
#

@wraith summit same issue for me

covert dove
#

Glad to know im not the only one having the 100222 error. Had to reinstall after the update due to space issues. Now I cant log in with my Twitter bind.

pallid dagger
#

i cant even download app, is this everything cuz i have redmi 6A?

tulip saffron
wraith summit
#

@spring grotto i have already tried to uninstall and reinstall but nothing

tulip saffron
#

This is take a long time for download

#

Sad....

covert dove
#

Sent a ticket to Support, now just waiting for them to get back to me. Dont know how long that will be though

carmine hedge
#

Ender I don't even let me into an FB account

covert dove
#

Mine would go to twitter, do the authorization thing twice, then give me Error 100222

spring grotto
#

@wraith summit Hm...it's possible that it's a RAM limitations issue. The recent update made the requirement for stable gameplay above 2GB usually. And the 7 model only had 2GB exactly

covert dove
#

For both "authorizations"

pallid dagger
#

really i need more than 2gb ram?

shy apex
#

@spring grotto can a Google Pixel 4 handle Azure Lane?

shy totem
#

I think there’s something wrong with my account

noble sluice
#

AAAAAAAAAAAAAAAA @spring grotto I made it past the blackscreen

spring grotto
#

@pallid dagger It's possible. That's what we were told from the staff
@shy apex Ideally, yeah it should
@noble sluice Good to hear HappyNut

pallid dagger
#

this is where my adventure with AL ends

#

gdfckindmmt

noble sluice
#

My conjecture was right I think.
You need the offline version of the apk instead of the apk Playstore uses if you download from Third Parties HUG

left dawn
#

@spring grotto i also have the issue with crashing and i have 6gb ram

noble sluice
#

That means your apk itself should be 2 GB

#

Hope this helps Others Toast SiriusSparkle

shy totem
#

Every time I try to login to my account into sandy (server) with my account bound the app crashes. When I uninstalled and reinstalled without logging into twitter/facebook it was perfectly normal.

tulip saffron
#

@shy totem Really?

covert dove
#

Wonder if there's an error in Sandy...Im also Sandy

shy totem
#

Yeah

carmine hedge
#

And Lexington

near geyser
left dawn
#

@shy totem im also sandy and it crashes

covert dove
#

Its kinda relieving knowing Im not the only one having issues with getting into bound accounts, but its still terrifying.

shy totem
#

I thought it was the server but it’s the individual account

covert dove
#

(The log in was to take me to tutorial...does it automatically sometimes when I attempted)

carmine hedge
#

@covert dove but then you have to start over, don't you?

covert dove
#

Technically. But I dont think its recognizing that as my Twitter bound account. It tries authorization twice and the second time usually causes this log in

smoky remnant
#

this update increased the requirements and the game can't run with 2GB ram?

tulip saffron
#

@near geyser same here

crisp trench
#

Other people are having the same issue with Twitter login?

covert dove
#

Yeah. Error 10022#? Where its not recognizing the bound account you already have?

near geyser
#

I dont use twitter

crisp trench
#

Yeah, that's the one.

#

I checked to make sure it was the same server as well, but it still takes me to the tutorial.

scarlet dawn
#

all the cool pulls people do in facebook and i have to download the game from qooapp

crisp trench
#

Tries to login twice, first being TW Authorization Failure 100022, and the second saying Login Successful.

scarlet dawn
#

T_T

wraith summit
#

@smoky remnant apparently yes

covert dove
#

Thats exactly what Im dealing with Noel

carmine hedge
#

@crisp trench lucky

crisp trench
#

Hopefully it'll be fixed, as I actually don't have a screenshot of my UID, so I can't recover my account except through Twitter.

near geyser
#

Ok i can log into the game

crisp trench
#

How am I lucky?
I literally can't get into my account?

celest ibex
#

I has been bind account: calm
Read tech-support example:panik

covert dove
#

Same. Gave as much information as possible including my name, level, server, and the twitter handle it was bound to

shy totem
#

I emailed them as well and all they said was if I tried to login thru the icons on the left. Which I did and it did not work

#

That was 4 days ago

near geyser
#

If u have the same problem as me, click the wheel in the top right corner and click repair assets @tulip saffron

candid obsidian
#

Hey, fellas. I logged-in to the game using the yostar account, but keep getting pushed into the tutorial... is that normal? I just quit the game thinking it'll overwrite all my progress....

shy totem
#

Make sure you’re in the right server

covert dove
#

Nope, were all dealing with that issue

shy totem
#

Well for me the app crashes

grim nexus