tech-support

[spring grotto]

Please do contact customer support to get your items corrected

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

@zinc dove Unfortunately I'm not too sure of what you're meaning. The battle screen should ideally be automatically at a set distance. The only thing I can think of is screen size/resolution but I'm not too sure personally

[zinc dove]

i see, well thanks for the quick response

[carmine hedge]

Hii toast and kawaa

[pastel spade]

@sinful yoke

i can't enter i'm stuck here

[sinful yoke]

is your account bound?

[pastel spade]

yap

[sinful yoke]

firstly can you try restarting your device and/or clear Azur Lane's cache?

if that doesnt help you get back to the login screen, unfortunately you will have to reinstall the game

as that screen is generally a result of broken files

[pastel spade]

okay

[modest burrow]

I cant login on my accounts server. (Sandy) it started today. On both my new and old phone which and i reinstalled game. Note10+ and Galaxy8+

[misty crow]

@modest burrow did you bind your account?

[modest burrow]

I did.

I was on the game this morning like always.. then this afternoon. It freezes on loading.

I reinstalled and still have the issue. Seems like it may be server side?

[misty crow]

freezes or infinite loading?

[modest burrow]

At first it logging into my game and after clicking on anything like commisions or training it would freeze.. then it started freezing once it logged in at loading screen

And it becones stuck now on loading into sandy.. infinite loading now.

Alot like when the servera were overloaded in the past. But i can see sandy servee is listed as green.

[misty crow]

could you try using a vpn

[sinful yoke]

oh just send them to cs

we had this issue so many months ago, I think we need to gather logs but I cant quite remember

its an issue within their account or something, ive seen multiple people crashing upon entering just sandy

[modest burrow]

Yeah i just wanted to see somerhing on FB or twitter saying they know there is an issue and they are workong on it. :)

[misty crow]

it's not a server wide issue at this point but likely an individual issue

[modest burrow]

Besides trying on my 2 phones. I used 2 different wifi and 4G

Ok now it let me in again and i was able to open a few things and collect coins. I cliked setting and triwd to exit setting and it froze again. Which also happened earlier when exiting commisions.

[storm prism]

Can anyone help me with a question.
If I move Azur Lane from my main storage to the SD card, will I still keep the memory from my game?

[misty crow]

the game won't even launch properly

you won't be able to log in

if you transfer ALL the info including the obb there

if you just transfer the app as you would via settings

it's fine

[storm prism]

will that keep the memory?

Because I got 8 months worth of time on it

[misty crow]

no issue if you just do the normal transfer to sd card via normal settings

even if you make the game unplayable
unless you actually delete something it's fine

just bind your account if you're really worried

[storm prism]

And this will free up space on my main storage?

[shy totem]

I think there is a problem with sandy

I emailed the azur lane yostar but I didn’t get a response :/

[modest burrow]

@shy totem there has to be...

[misty crow]

just for reference

where are the 2 of you from?

[sinful yoke]

@shy totem they take 0-5 business days to respond

please give them some leeway and you will have help soon

[shy totem]

Oh I see

[storm prism]

Can I move discord into my SD card?

[misty crow]

This isn't discord tech support

[carmine hedge]

Can anyone help me with a question. If I move Azur Lane from my main storage to the SD card, will I still keep the memory from my game?
@storm prism Only the OBB of the game can be moved to SD card

[storm prism]

It's a tech channel.

[carmine hedge]

The game data cant be moved to SD card

[misty crow]

NO LOL

the obb can't be moved to the sd

moving the obb actually breaks AL

this is a channel for azur lane technical support

not for discord

if you move AL's obb to the sd card the game will open sure, but you can't get past the first loading screen

[carmine hedge]

If you moved your game data to SD card this will happen and you cant enter the server

@misty crow you sure about that?

[storm prism]

That game is just taking up too much memory on my phone.

[misty crow]

if you move the obb you won't even get to that screen lol

[carmine hedge]

You can move the obb but not the data

[misty crow]

if the game is taking up too much space on your phone, play it on a pc emulator then

[storm prism]

I play the game in my spare time. im not going out of my way to play it

[thin sail]

I could use some advice, having some trouble I can't get into my home server. Every time I try the game lets me log in then goes black, music keeps playing but nothing happens.

[heady surge]

Soon as I press login, the game freezes. This started tonight and has not happened before. Hundreds of hours played on game. Sandy server and using note 10

[thin sail]

Same here, Sandy server just started tonight other servers seem to work fine.

[heady surge]

What device are you using?

[thin sail]

Galaxy S9+

[misty crow]

please contact customer support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

@thin sail

[thin sail]

Thank you for the link

[heady surge]

Seems to be caused by the Twitter login for the account

[thin sail]

You would think it would only effect Twitter bound accounts.

[old stratus]

Does anyone know how change language from english to chinese?

[spring grotto]

There isn't a way, sorry to say. To have CN text, you will need to play the CN client of the game and not the EN version

[carmine hedge]

Hello

I'm trying to get my old account back

[misty crow]

did you bind your account?

[carmine hedge]

Yeah

[misty crow]

https://i.imgur.com/roy6tih.jpg
Follow step 4 and 5 @carmine hedge

[vernal bloom]

A question guys, the app freezes on the login screen, does the same happen to you?

[thin sail]

@vernal bloom It seems to be a growing problem, myself and at least one other person are experiencing it on android devices for the Sandy server.

Scroll up a bit and youll see a z23 bot with a link where you can report it too.

[subtle glade]

If I cant log in, how do I find my UID? is that the same as my username?

[misty crow]

no

you just say you don't know

[subtle glade]

ok ty. trying to get my twitter login issue submitted.

[somber mist]

Everytime I press either the back or home button my game freezes anyone else has this problem?

[modest burrow]

Growing problem indeed.... odd that i can join other servers fine, except Sandy... which has my main account. My friends at work have no issues on Washington server.

Oh and to answer the ealyer question, my current location is in South Carolina.

[modest burrow]

@somber mist yes... it seems to be part of this new problem.

[somber mist]

Thnx glad wasn't only me with the problem

[subtle glade]

I have the same login issue. For the record, I uninstalled, reinstalled, ran repairs, etc. Still unable to log in. I do have a ticket in with TS.

[left dawn]

@somber mist i have the issue too my game is freezing can't even log in

[somber mist]

Yeah hopefully they'll fix it soon

[subtle glade]

Also freezes on bluestacks

was trying to see if I could get into the account that way and bind it to yostar or FB. still froze. It is 100% account side :(

[modest burrow]

Yes, and it seems to be just a sandy server issue. I hope they announce on FB or twitter that they know of the issue.

[modest burrow]

Its back to letting me in the game, just freezes on home and back buttons... unplayble.

[modest burrow]

Problem fixed. Just started working again.

[pallid dagger]

I lost my progress, plz help, my account that i play reloged to old one with 30 lvl while i was at 72

I only loged to an yostar account

[orchid hazel]

check if you connected to the right server

[pallid dagger]

I am

[orchid hazel]

if its the right server then contact support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[pallid dagger]

I writed and what should i do now?

[orchid hazel]

wait

[pallid dagger]

Ive received mail fron support

[carmine hedge]

Hum if there is a technical error on a ship, how can i send it to the devs ?

[misty crow]

What technical error?

[carmine hedge]

Swiftsure class was a battleship one

the Cruiser HMS swiftsure is a Minotaur class ship

[misty crow]

The Minotaur class of light cruisers of the British Royal Navy, also known as the Swiftsure class, was designed as a modified version of the Crown Colony class incorporating war modifications and authorised in 1941

[carmine hedge]

ah so the class has 2 names

_<

How to confuse people

Thanks for enlightement 👍

[pallid dagger]

rip my account

[topaz sky]

@pallid dagger what happened?

[pallid dagger]

I lost my account by logging into yostar @topaz sky

[thin sail]

Did you have your account bound to any other platform? If so you should be able to switch back.

[pallid dagger]

Is it possible to transfer AL data to another device by usb?

[shy totem]

If I were to switch servers would I lose data from the previous server

[pallid dagger]

No

[south moth]

Dose Monarch have voice lines, if so, I cannot prompt them, except while I’m sortieing.

[pallid dagger]

Maybe you dont have updated voice lines

[south moth]

Iv updated to the latest voice patch and have restarted my game, all with no effect.

[topaz sky]

@pallid dagger u will probably have to contact yostar if u have ur username and server in which u were there plus if possible your UID

Actually u did say u sent them a mail right?

[pallid dagger]

Yez

[topaz sky]

It will take atleast 5 to 12 working days

[elder vapor]

@south moth it’s a known issue with iOS, no fix atm

[south moth]

Ok, thanks.

[pallid dagger]

MY ACCOUNT iS BACK HELL YEAH

Thenk ya all for help

[thin sail]

Congratulations, glad you got your problem solved! Hopefully they'll fix the Sandy login issue soon too.

[hoary hound]

Yea, Sadny is unplayable right now

[sinful yoke]

if you are crashing at the login screen on sandy server please contact customer support

this is an individual issue you must contact them so they know you are experiencing the issue

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[hoary hound]

Yea I am in contact with them. Just waiting for respone tomorrow

[thin sail]

Yeah i filled out the form, got an email for more details, still waiting for a reply to that.

[astral crypt]

hemlo could I get some help recovering my account?

[spring grotto]

@astral crypt Did you have your account bound to FB, Twitter, or Yostar?

[astral crypt]

Did have it to twitter, got suspended

[spring grotto]

Gotcha. In that case please do contact customer support then. And be sure to let them clearly know that the Twitter account on your AL account won't be able to be used at all due to suspension

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[astral crypt]

aight cheers

[spring grotto]

[amber valley]

Beep

The 1 At the end

[spring grotto]

It's a known typo issue. And just for future reference, typos such as this are better for #bug-reports

[amber valley]

Kaylay

[empty dew]

Ehm where my boss at?^^' (there is no way 3* condition is needed for boss spawn XD)

[misty crow]

Restart the game @empty dew

[empty dew]

there you are you little sneaky Cruiser thanks

[severe frost]

I don't know if it's correct in this channel

In my screen it looks like this and I don't know if it's on purpose but what I know is that it's been since they made this picture and well I kinda wanted to know if it's an Error?

just wanted to say it though

[spring grotto]

Yeah, it seems to have just been made that way. Or at least when they ported it into the game. It's been brought up when it was first used but it hasn't been changed

[severe frost]

Ok thanks

[arctic python]

this may sound stupid but, how can i login with my yostar account?

[spring grotto]

@arctic python You can log in on the title screen of the game with your bind. The options will be on the left hand side. Just input the same email you already bound with a generate a new code

[arctic python]

but

i dont remember the server, should i just check it one by one?

[spring grotto]

Yeah. If you dont remember off the top of your head, just try fully logging into all of them

[arctic python]

btw if i dont have my UID and i cant login with my yostar account... am i fked?

[spring grotto]

No, not exactly. As long as you have enough information about your account to find it (such as in game name, server, commander lvl, etc for example), support can help recover it if need be

[arctic python]

i dont understand it, i cant login, I have checked all the servers and they all start with the tutorial

[spring grotto]

Hm...are you perhaps using a different email in the chance that you have multiple of them?

[arctic python]

dont think so

ill check it

wait...

ok...

i am a bit too much dumb

thanks for your help

[spring grotto]

Oh, no problem at all. Glad it all got worked out

[arctic python]

^^

[zenith owl]

So I bought the $11.99 pack and it hasn’t shown up??

Proof too

The price is higher due to Australian currency

[spring grotto]

Try restarting your game and checking your in game mail to see if it's there. If not though, please do contact customer support to get your items corrected

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith owl]

Yeah it’s not showing up after 3 restarts

[zenith owl]

Alright I finished contacting support

I haven’t contacted support before so should I respond to this?

[elder vapor]

If you have more information to offer. Otherwise that’s just the automated “we got your mail” message

[zenith owl]

Alright thanks

I’m alright with waiting but is there an ETA on how long it may take? Only curious

[elder vapor]

1-5 business days

[zenith owl]

Ouch

[elder vapor]

I got a response pretty quickly compared to other supports when I had a purchase issue in the past

[zenith owl]

Yeah I’m just worried

Hasn’t happened to me before

I just want my gems

[elder vapor]

Mine was an $80 pack and between them and apple support it took about 2 days

[zenith owl]

Mine was just 17.99 in AUD

But it was the 11.99 pack in game

Hopefully that means it shouldn’t be too long since cheaper but we’ll see

[zenith owl]

Okay it’s all fixed! Thanks for the help

[ebon sequoia]

Ok... this will be my last try. I have a problem with pricing in the gem store. Even tho the 39,99 $ gem pack is advertised for 39,99$ the google play store charges me 40,99 $. i already wrote the tech support of google and they couldnt help me and said its a problem with the game and that i should write the devs. I did write the devs over the period of a month, 3 times. No response. can i get some help plsssssssssss.

[pallid dagger]

Is there posibility that i cant download AL on another device cuz i am loged on another another device?

[spring grotto]

No, you're able to log into the game on multiple devices. You just won't be able to play on multiple ones all at once

[dusky relic]

Hi, I am having issues adding Erebus to any Formation, does anyone know why? I see her in my dock and I can break limit her and assign guns and everything, but I cannot add her to any formation. Thanks for the help

[spring grotto]

Can you make sure that you have no filters on for your searching? And as well, do take a screenshot of the ships you're seeing when you're trying to add her

[lapis rain]

Just bought the 0.99$ gem pack but didn't receive Saratoga can anyone help

[candid kayak]

Not sure if tech-support but maybe it is? That mandatory update, is it the same one as on JP where the compatibility with iphone 6/6s will be dropped?

[feral moth]

jp twitter said that the future update won't support I phone 6s anymore, what about en?

[candid kayak]

I guess if it was the case they surely would've mention it. still I am curious why the mandatory big update since the 64bit change has already been performed afaik

[carmine hedge]

Need to unbind my email from a different account I made. Anyone know how to unbind an email from yostar?

[dapper hornet]

I just finished binding my game to a yostar account, I just inputed the code for my email but it's been loading for a long time now, is this normal?

[spring grotto]

@feral moth @candid kayak It's safe to assume that EN will be the same. We're the same game code and all have to abide by Apple's ToS (which is the main cause of the drop of coverage)
@carmine hedge You will need to contact customer support to get it manually unbound from Yostar

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

@dapper hornet Did you put in the code in the settings menu in game correct?

[candid kayak]

Whoa if you gonna drop the support, it should be included in the post since you're gonna lose a lot of players. Not your fault but still :/

[spring grotto]

Well, even I'm not 100% sure. But it's definitely best to go ahead and plan for it. But I do agree that it should've been stated if it will be

[dapper hornet]

I did, it says yostar account connected but my phone went into sleep mode, will I be ok?

[signal dome]

Hello I need help.

[candid kayak]

Alright thanks for the heads up.

[signal dome]

I just got the notice that we have to re download Azur lane. Does that mean uninstalling and then installing or just updating it via App Store? Please ping me

[spring grotto]

@dapper hornet Is your email shown below the Yostar bind options in the settings menu in game?

[dapper hornet]

Yes, it is showing

[spring grotto]

@signal dome You should ideally just need to download the update via the update store when it's there
@dapper hornet Okay, then yepp. You're good to go and bound

[dapper hornet]

Thank you so much

[signal dome]

@spring grotto thanks. Has there been a history of AL where SKK had to uninstall and re-install the apps?

[spring grotto]

There are times, yeah. From an install that goes faulty, to just a bug that requires a reinstall (though those are extremely rare)

[signal dome]

I wonder when will the update roll out

Because the notice said before

[topaz sky]

@signal dome the update is on the 14th

We just dont know how long it will take them to finish the update

[feral moth]

I think you should re-wording the in game mail notification, people getting confused about "re-installing the app".

[signal dome]

What @feral moth said

[midnight otter]

I have question about Account Biding: i initally downloaded AL from Quoapp, and now that it's available in Play Store, i want to download it from Play Store (and obviously uninstall the installation i made from Quoapp), but i fear of losting all my progress, even if i bind my account

[dusky relic]

Can you make sure that you have no filters on for your searching? And as well, do take a screenshot of the ships you're seeing when you're trying to add her
@spring grotto Thanks for your response, I made sure I did not have any filters on when trying to add her. Actually I see all ships, but Erebus. I am uploading screenshots where you can see the formation and the ships I see when trying to add a different one to the formation; I'm also adding an scrennshot of Erebus

[misty crow]

@dusky relic Erebus is a backliner

That's why you can't find her

You're trying to choose a unit for the frontline so she won't appear

[dusky relic]

Really? Hahahaha, I think I was misslead by the color of her icon, as it is brown I thought I could use her in the vangard. Thanks a lot for your help

@dusky relic Erebus is a backliner
@misty crow

[tough agate]

I have a question.
I heard the rumor about the next update.
Is it true that iPhone 6/6S won't able to play this game anymore?

[uneven crystal]

I have a question, but a bit stupid one

If I play AL on PC emu, then I open Cheat Engine for cheating my another opened game (not AL nor Emu). Is it safe to keep both AL and CE at same time?

[carmine hedge]

i binded my wrong facebook account to my account and tried to unbind it from facebook but its still cached in the game

[fleet badge]

Wait so do i uninstall the app and wait for the update finish or wait for the the update and then uninstall the app?

[tardy spade]

i have a problem, my acccount is bound to my previous twitter, which i deleted, and i can't unbind it cuz it's not the same twitter UID

help

[wet lark]

I already had an account that I’ve made a long time ago and I read the important email about having to bind your account to twitter, Facebook, or yostar, I chose to bind it with yostar and lost all my progress, is there a way to fix this?

I can provide username and uid for my lost account

[tardy spade]

i can provide mine in order to unbind that non-existant twitter

[spring grotto]

@wet lark Did you try binding your account on the title screen of the game?
@tardy spade You will need to contact customer support for them to manually unbind the account. Be sure to clearly let them know you're not able to access that Twitter anymore as well

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info for customer support

[tardy spade]

thanks

[wet lark]

@spring grotto yes I did this on the title screen

[spring grotto]

@tardy spade No problem
@wet lark Gotcha. yeah, that'd the issue then. The title screen is only for retrieving bound accounts. To bind your account, you need to do so in the settings menu in game. But for now, you will need to contact customer support as well to let them know that you need help recovering your account

[wet lark]

Ok thank you very much

One last question, where do I go to contact customer support

Wait nvm I found it

[ebon horizon]

Yo, I just added in my email to the yostar account and the loading manjuus come up and started looping

[dire sundial]

Help I tried to bind my account and something went wrong and now I can’t enter my account after I reset the whole thing

Can anybody help me please of what to do to get an old account that I had today naval cause I tried to bind it to my Twitter account and now I can’t get it back is there away on the iPhone 7

[spring grotto]

Did you try binding on the title screen of the game?

[dire sundial]

You mean when you see the first screen like twitter Facebook and yostar bind and yes I did

[spring grotto]

Gotcha. The title screen is only for retrieving bound accounts. To bind your account, you need to do so in the settings menu in game. But for now, you will need to contact customer support as well to let them know that you need help recovering your account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[dire sundial]

It’s like now when I try to log in it will go gave to the beginning

Well I did and now it’s getting me back to the beginning

[spring grotto]

Yes. As the title screen does not bind your account at all. It tries logging into a bound account. But if your account wasn't bound in the first place, you're effectively logging out of it. And in which case, you'll need to recover the account

[dire sundial]

How do I do that I actually had a level 77 and now it’s giving me back to the begging where it al started cause I tried to bind my account to Twitter and I was on the Washington server but now it’s just getting me me back to the beginning

How do I recover an account that I don’t bind on like I tried to bind in to my Twitter account and now it’s going to level 1 now

[spring grotto]

B/c it was bound incorrectly. You tried to bind on the title screen, you don't bind there. To bind your account, you need to bind it in settings menu in game while you're logged into that account. For you to recover your account though, you will need to contact customer support. Their contact options are in the bot message a few messages above

[dire sundial]

So do I do data repair to get hack to which I originally was or no

[spring grotto]

To recover your account, you need to contact customer support. Either by email at [e-mail] or their helpshift website at https://yostar.helpshift.com/a/azur-lane/

[dire sundial]

What’s a uid thing for contact support

[spring grotto]

That's User ID. It's a long string of numbers that would be found in your profile in game. If you don't have it, you can just put N/A for not available

[dire sundial]

What will happen if I contact them

[outer herald]

If you lost your account, just give them your username and Server and they will try and recover it, or let you know how you bound your account if you did bind it in-game

[dire sundial]

Ok then

Is email your google account or no

[outer herald]

Once you fill out that form you'll get an auto-reply showing you filled it out and completed it

Whatever email you are comfortable using there

[dire sundial]

I didn’t get that

But I did say my account was Animeguy or something similar to that

Also how long till customer support replies

[sinful yoke]

it can be 0-5 business days meaning they will only respond mon-fri

(and I say 0 because sometimes they may respond before a full day passes )

[dire sundial]

Is that good sight cause I want to get my account back

[sly patrol]

@dire sundial whoa thats terrible mistake..

[dire sundial]

What is

[sly patrol]

Hmmm

[dire sundial]

Tell me please

[sly patrol]

Nothing, nevermindd

Im just checking u here.. and u got ur answer here

[sinful yoke]

lets keep turmoil to a low please

[dire sundial]

Ok what is it

[sinful yoke]

users can lose their accounts, it happens

[dire sundial]

Well I’m saying I just want to know how to get my account back like is there a away to get it back or no cause I do t want to repeat it again

[sinful yoke]

you already contacted customer support for account recovery, right?

[dire sundial]

Right I said u sure I bind my account but I still cannot log in

[limber stratus]

Sorry to bother anyone. Where can I find my IGN? I have my UID and my server.

[sinful yoke]

from backreading you had bound your account incorrectly, that is why you cannot log in right now @dire sundial

[dire sundial]

Well I just said N/A cause I don’t know but my account name

Well how long till it resets itself or to fix that problem

[limber stratus]

Oh wait does IGN mean in game name? I apologize in advance if it does.

[sinful yoke]

@limber stratus your IGN can only be found within the game

yes it does mean in game name

what do you think it meant?

[dire sundial]

Like can it reset it’s your need contact support to help me out

[limber stratus]

Individual generated number. I don’t know online acronyms lol. But thanks for the help. Be well!

[sinful yoke]

@dire sundial they will just move the bind to your account, but you must wait for them to respond and work with them

[dire sundial]

Ok then

So it will take a day or two

Right

[sinful yoke]

it should be 0-5 business days but generally it may be 2 days

[dire sundial]

On the. On the 14th am I right

[sinful yoke]

yes

[dire sundial]

Oh god my ship girls will run out of food what am I

[sinful yoke]

their response time is anywhere between today and may 19th

dont worry, they will be waiting

[dire sundial]

Ok then

Cause I know my account name is Animeguy

[plain dove]

I have a problem binding my acct to fb. I do have my acct bound to Twitter, is that enough?

[sinful yoke]

one bind is enough

[dire sundial]

But do you know your account babe on the azur lane when you log in

[plain dove]

Cool, Ty tech-support-senpai

[sinful yoke]

its better to have multiple in the event your social media may be suspended etc but one is for sure enough

[plain dove]

I have yostar and twitter bound

[dire sundial]

Ok then so only the azur lane account name when you type your name in the begging or level 1 is gonna get your account back right

I tried to do that too yostar and Twitter bind but I went wrong

[sinful yoke]

just tell customer support you bound incorrectly at the title screen and they will know exactly how to help you get your original account back

just make sure to provide the information they ask for

[dire sundial]

Cause I yostar one erred too much and successfully did the Twitter one and now it won’t let me on my account but gave to Lendl 1

[atomic plaza]

I am currently trying to unbind my twitter account but i can't due to my twitter being suspended... Can i possibly get help with this?

[sinful yoke]

@atomic plaza yes! please contact customer support and ask them to remove the twitter bind as its been suspended

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

[plain dove]

Yeah, downloaded AL on my phone and it opened up a new acct instead of linking to my acct on my tablet. Tried to link the new accident acct with fb to get the old one open, now fb is bound to the new acct i don’t want and it won’t unbind

[atomic plaza]

Thank you very much

[jovial ivy]

I accidentally bought some oil with gems, is there anyway to refund it?

[sinful yoke]

unfortunately there isn’t @jovial ivy

@plain dove did you login to the right server?

[dire sundial]

Yeah I had that problem before in the past but somehow I got it back now it isn’t

[plain dove]

On my phone i don’t think so. I panicked thinking i lost my old acct so im not really sure

[dire sundial]

I did also

I my was today I was gonna bind it now it isn’t

[sinful yoke]

can you try logging into all servers on your phone? @plain dove

if you did bind correctly in settings, then logging in at the title screen should work fine

[plain dove]

I’d have to redownload the game to my phone

It’s not a big issue right now

[sinful yoke]

no worries then, but it sounds like you just did not login to your usual server

[plain dove]

Got it, tyvm

[dire sundial]

I did but my first one was Washington and next was briefly Lexington

I did that too I redone load the app by deleting it and re downloading it like I did the last time

Yeah my usual server was Washington

[scenic thistle]

hmm so does the /checkbind thing only work in this channel?

[sinful yoke]

@scenic thistle only feedback assistants/managers can use it

[dire sundial]

Ok then

[scenic thistle]

ah kk then ty

[sinful yoke]

do you need to remember your binds?

[dire sundial]

I contact support 3 times is that bad

[scenic thistle]

na ik them its cool ty though was gonna check to see

[sinful yoke]

@dire sundial only one email is necessary

[dire sundial]

Ok then

I did that 3 times but I think it went to far or no

[noble canopy]

Hello guys, sorry for kinda stupid question, but some ppl are panicking about it (so I started). With the next update you need to reinstall the app or update is enough ( I always did update) or it doesnt matter which method?

[sinful yoke]

it is just an update in the app store/google play

[noble canopy]

oh ok so im gonna update through store (dont know why people thought about reinstalling). Thank you very much have a nice day/night

[sinful yoke]

have a nice rest of your day as well

[wet lark]

I have a question about customer support, when it says enter full name is it username or real name?

[dire sundial]

Me too I panicked to bind due to the next update

[sinful yoke]

@wet lark it should be username

[wet lark]

Oh ok I’ll have to redo it again then

Thank you

[carmine hedge]

I've been having this issue for a while, since thoss big issues a while back, but i could login after getting this like 5-10 times, but now i can't get in the game anymore, it just keeps saying this and even forces the game closed after a while, so support would be appreciated

(I can properly login on other services like Nox, just not on my phone)

[sinful yoke]

what was the big issue awhile back?

[carmine hedge]

The login issue, where people weren't able to login

[sinful yoke]

theres been a few so I cant quite pinpoint it

[carmine hedge]

on Avrora and Washington server

i think

[sinful yoke]

ah okay

have you reinstalled recently or cleared your cache?

[carmine hedge]

Neither

Should i try reinstalling the game, or clearing the cache?

[sinful yoke]

try clearing the cache firstly

[carmine hedge]

Cleared the Cache still getting the error

[sinful yoke]

you may want to attempt a file repair or reinstall entirely, as im sure using a VPN would be kind of a hassle

[carmine hedge]

Should i try this?

[sinful yoke]

yes

[carmine hedge]

Data repair also didn't work

[sinful yoke]

can you try using a vpn and see if it helps? @carmine hedge

[carmine hedge]

I don't have a VPN subscription anywhere, and i don't know any free ones either

[sinful yoke]

I believe hotspot shield is one for android

assuming you’re not on iOS since you cleared cache

[carmine hedge]

Yeha i'm on android

No Network error with a VPN

[dire sundial]

Yeah but that will take forever

Well I’m on the iPhone 7

So iPhone is iOS right

Well the data repair is taking forever does anyone have similar problem or no

[bright flower]

I've been having this issue since Sunday. Screen would just freeze after saying "Login successful"

[sinful yoke]

are you on Sandy server? @bright flower

[dire sundial]

This is what happened to me if i do the data repair it’s taking forever is that a problem or it’s just normal

[bright flower]

yea

[dire sundial]

Mine now is waiting to get my account back from a binding fail

[bright flower]

i've already email support and noww just waiting for reply

[sinful yoke]

ah okay

then that is all

[dire sundial]

Yup in the 14th now my ship girls are gonna starve and now I can’t celebrate takao birthday today

Sad Texan noises

Respect F

[carmine hedge]

@sinful yoke Do i have to use a VPN everytime i wanna play now? :/

[sinful yoke]

you may have to, I believe you can turn it off once you get passed the title screen though
you can always try reinstalling but I cant guarantee it will fix the issue unfortunately

[unique dome]

Small question, I want to be extra safe so is it alright if I bind my Twitter, Facebook and Yostar account?

All of the 3

I only have Twitter on, but I want to be extra safe for any kind of situation

[sinful yoke]

it is absolutely alright to bind all 3 @unique dome

I have done so as well

[unique dome]

Alright, thanks

[dense rover]

Excuse me I can't login for 2 days is there some kind server maintenance on Lexington server? Sorry for my bad english

[cobalt snow]

That's a network connection issue, try using alt connections or a vpn to get around it for now.

[dense rover]

Ok its work thank you

[thin sail]

For those of us who are having the Sandy Server freezing issue how can we confirm that our account is bound/bind to multiple options. For me trying to bind to say, yostar just starts a fresh account.

[cobalt snow]

Binding is done in the settings screen of the account you are attempting to bind. If you hadn't done so in the past, and tried binding on the title screen, that will typically create a blank account bind.

You should attempt to contact customer support for account recovery in that case.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[thin sail]

I'm fairly certain that im bound to Facebook, i just wanted extra protection for the next big maintenance, but looks like I'm stuck with what I've got till they fix the login issue.

[grizzled coyote]

Emm its not a problem or issue, but i would like to change mi email from my yostar account

[terse breach]

regarding that notice earlier posted in FB, do i have to uninstall my game then reinstall it after when maintenance is over?

[steep kettle]

Hi. How do I change the email bound to Yostar account?

[hollow hollow]

I need help, i lost my account

[spring grotto]

@grizzled coyote @steep kettle You both will need to contact customer support to get the Yostar account bind changed as they have to do it manually
@terse breach You do not, no. Only if an issue arises w/ your install do you need to reinstall. Aside from that, you just need to update it like usual from the Play Store/App Store
@hollow hollow Did you have your account bound to FB, Twitter, or Yostar?

[hollow hollow]

Nope bc at the time i create it its kinda laggy, so i missed it some how

But i still have name and UID

[dire sundial]

Can customer support be early as tommarow or today

[spring grotto]

@hollow hollow Got it. In that case, you will need to contact customer support as well for them to help you recover the account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[terse breach]

ah ok thanks

[hollow hollow]

Tks

[spring grotto]

@dire sundial It's possible that they can

[dire sundial]

So I’m the only one lost an account right

Ok then so they will message me or call me

Chase if they call me I have a problem with the phone it just has bad speaker but I always put it in speaker mode but hearing from the ear is just not good cause I can’t hear it

So my phone will make a thing for me when almost tries to call me or what

[spring grotto]

They won't call, no worries. They will email you most likely

[dire sundial]

On email like the email app on the iPhone

Or gmail

Cause I got a gmail app

[hollow hollow]

The ticket doent allow me to pick Amagi server tho

[dire sundial]

Cause woo the email@go through the gmail app or no

[spring grotto]

@dire sundial It's whatever email you gave them when you were making the ticket
@hollow hollow Wait, really? On the helpshift website?

[hollow hollow]

Yeab

Only avrora sandy lexington and washinton

[dire sundial]

Also what will be the perfect time for them to contact me and can it be like a gmail account for an email like something @cobalt geyserail.com

[grizzled coyote]

@spring grotto Via Email? O how i contact?

[dire sundial]

So can use your gmail account for the email or no

[spring grotto]

@hollow hollow Huh. They probably just need to update it then. I'll let staff know. In the meantime, you can send an email if you'd like
@grizzled coyote Either by email or by the helpshift website in the bot message
@dire sundial It's whatever email you gave them. When creating the ticket, you should have provided an email. Or if you contacted them by email, they'll just reply to your email

[dire sundial]

Like something @cobalt geyserail.con

[grizzled coyote]

Do you have the email?

Please

[dire sundial]

Can it be gmail for the email I just want to know

[spring grotto]

@dire sundial Yes, it can
@grizzled coyote It was in the bot message above. It's [e-mail]

[grizzled coyote]

Thank You!

[dire sundial]

Ok then also what is the great time for them to contact me

[spring grotto]

It should be whenever they're in office. They based in CN so they work on CN's timezone. Usually from 8AM-5PM or so as a standard workday. And they only work on weekdays, not weekends

[dire sundial]

What about for the en

[spring grotto]

That is for the EN customer support

[dire sundial]

Also time for the en around central time like Texas

So did I do the en customer support or no

[spring grotto]

Yes, you did. If you used the options provided here, it was for the EN customer support. The EN customer support is just based in CN, that's all

[dire sundial]

Ok then so the one you send me for the customer support was the en version am I right

[spring grotto]

Yes, it was

[cobalt geyser]

Ping @dire sundial

[dire sundial]

Ok then so anyone know what time will they contact me via gmail app and what time cause I live in Texas and the southern plains by the coast of the USA

Anybody??

[void panther]

in which website can u create a yostar account?

[cobalt snow]

They will contact you during CN business hours most likely, and within a business week @dire sundial
You just use your email, you just need to make sure to choose the yostar bind method in settings of the account you want to bind it to @void panther

[dire sundial]

Un what time for the con hours for the southern USA like Texas

[elder vapor]

Just wait for the email response, stop hoping for different answers instead of what you’ve been told already

[bright flower]

lmao

tech support more entertaining than other chats

[sinful yoke]

lets please not laugh at others especially in this channel

[bright flower]

okay okay fair enough

[dire sundial]

Me too all of this happened because I wanted to bind my account before the update begans

[grizzled coyote]

I have a last question, i send the mail where i would like to change o in the mail of my Yostar account?

[sinful yoke]

@grizzled coyote sorry I do not understand the question very well, are you trying to change the email for your yostar account?

[neat shadow]

For the New update I need uninstall the game or just update from play store?

[half jewel]

I have a question, if i have the main archive in a memory i have to delete it in the next mantenience?

[sinful yoke]

just update from the play store @neat shadow

[neat shadow]

Ty <3

[sinful yoke]

@half jewel what do you mean?

there is no need to delete anything

[half jewel]

I have the main archive of the game in a memory, i have to delete it?

[sinful yoke]

no you do not need to delete it

[half jewel]

Thanks man

[tawdry garnet]

how can i disconnect my twitter account from azur lane?

[misty crow]

You can only disconnect it if it's not your last bind

If it's not your last bind, it's as simple as going to your game settings under the account tab and simply pressing the already bound account

[tawdry garnet]

wdym by last bind?

the last account i played in?

[misty crow]

if twitter is the ONLY way your account is binded to

then you can't disconnect it

[tawdry garnet]

oh i see

[grizzled coyote]

@grizzled coyote sorry I do not understand the question very well, are you trying to change the email for your yostar account?
@sinful yoke Yes, sorry i dont speak english very well

I send the mail from the mail of my account or the mail to which I want to change?

[sinful yoke]

it does not matter what email you send a ticket from

[grizzled coyote]

Perfect, thank you!

[flat summit]

I'd like to ask if there's anything wrong regarding binding to Twitter (since I had already bound my AL to FB last year and Twitter won't let me when I tried to do so earlier)
I want to make sure that I have a fallback in case FB doesn't work in letting me into the game after the next patch

[misty crow]

no issue

[grizzled coyote]

the mail say "Do not reply below this line" and i did it :

So i send another mail with the details

Sorry

[carmine hedge]

So my game bugged out and I need thoughts

[sinful yoke]

restarting your app should help

[carmine hedge]

Whenever I open battle or anythig the room switch box blocks the way and I cant close it

Oh I relogged already

Its still like that

So what do I do?

Nvm I restarted my entire phone it fixed it

Thanks for the help anyway

[dire sundial]

What does uid stand for the account

[misty crow]

universal/user ID, located in your profile

[dire sundial]

Is that the account name or no to recovery of a old account

[misty crow]

the ID is a set of numbers located below the account name when clicking the profile

it's literally called UID

[wet lark]

[dire sundial]

What happens if bund forget your old account uid of trying to get your old account back

[misty crow]

what?

[half path]

I think they mean that they don't know their UID

[sinful yoke]

if you dont remember your uid then say you do not remember it

[grizzled coyote]

you know how long do they take to respond to the email? because I answer where I shouldn't and i send a new one with the same title :

[misty crow]

0-5 working days

[grizzled coyote]

Thank you so much!

[dire sundial]

So around 8:00am to 2:00pm so what will they say in Texas time

[misty crow]

assuming they work 9-5, it'd be from 8pm to 4am texas time

and they may not respond on the same day to begin with

[dire sundial]

Well I sailed my new uid to the the azur lane support people but now I’m waiting cause I forgot my old uid but not my username or the name I put on before i bind it to Twitter at the front screen where you see when you click to azur lane

The one you see the Twitter bin

Bind

[misty crow]

so you accidentally sent them the UID of your new account

just reply to the same thread and forward your original message

[dire sundial]

Yes my server was in Washington server before I binded to my Twitter account though I accidentally did it to an new account but changed it to my old one

Yes but I forgot my old uid

[misty crow]

just reply to the same thread and forward your original message
saying it's the wrong UID and you don't know your original one

[jolly sierra]

I restarted my game 3 times and urgent commissions still aren't spawning

Please help

[fresh gorge]

Does the maintenance need reinstall after it or you can update without reinstalling?

[misty crow]

if you have sufficient space you can update without reinstalling

[fresh gorge]

Alright, thanks. Made me worried lmao

[misty crow]

@jolly sierra have you been doing your regular commissions

[jolly sierra]

Well yes

Im doing 2 regulars rn

So I still have 2 commission slots open

[misty crow]

as in before the urgent comms come out

[jolly sierra]

I just woke up and completed the 4 I left on overnight

So yes I guess?

[sinful yoke]

thats why yes

[jolly sierra]

Hi kawaa

[sinful yoke]

if you complete the urgent commissions from yesterday at the time the comms show up today, it will not show up

[misty crow]

from what i've observed it seems to be related to not doing your regular comms

[jolly sierra]

Oh no they were regular comms, not urgent

[sinful yoke]

might be the same case for regular then also hi fish!

[dire sundial]

Will I randomly get my old account back one day even if I’m on a new account or no

[misty crow]

not "randomly" no

[dire sundial]

Well can you somehow get your old account back

[jolly sierra]

It's the first time I've encounter this issue tho weird. Imma go do some attacks to see if I can get a urgent comm to spawn and trigger the nightlies

[misty crow]

you have to ask support

[dire sundial]

I did

[misty crow]

so then wait

[sinful yoke]

then please wait for their response

[misty crow]

for a reply?

[dire sundial]

Ok then they did do the response but I’m still wait for an answer

[misty crow]

it's probably the auto generated response

@jolly sierra once you do your normal comms and some battles they shd start spawning

[dire sundial]

Twice yeah but how long till they can really help me

[misty crow]

0-5 business days

[dire sundial]

Yeah still it all started when I saw the azur lane Twitter announcement to bind my account and now it lead up to here

Today is not a good day today

[clear echo]

hello there, I want to know what if I uninstall the game but save the data like voice files, etc on the android/data/azurlane. I want to update the game manually.

[dire sundial]

I actually have iOS too

[sinful yoke]

@clear echo its very likely the files will break when placing them back into the folder, but otherwise it is recommended to update through google play

[clear echo]

oh

rip data oof

[sinful yoke]

you can try to update manually but I cant guarantee it will work

[misty crow]

i mean it's a 2gb update regardless

[clear echo]

thanks

2 gb update oof

[jolly sierra]

Did some attacks and got them to spawn

Thanks guys

[tepid patio]

I've sunk close to maybe 4k hours into this game, have plenty of ship girls and lots of unopened tech packs, so after seeing a post about maintenance, I panicked and pressed the Facebook icon on the titlem. I've been only ever playing on an unlinked account.  I was sent to the tutorial and was unable to disconnect from the Facebook account.  Did I just screw myself or is there a way for me to come back from this?

[misty crow]

You did accidentally lose access to your account yes

You'll need to contact customer support to gain access to it back

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

contact details above

[tepid patio]

Thank you, wish me luck!

[golden seal]

I sent a support ticket but haven't recieved a reply yet

[misty crow]

expected reply time is 0-5 business day

[golden seal]

I have had the same issue as Resurrected Big Boy, but the support ticket wouldn't let me choose my serve (Amagi) and neither do I remember the UID

[sinful yoke]

they will get to you shortly

[golden seal]

🙂

[dire sundial]

Can you recover your account if you know your commander level, ign, your new uid but not your old uid and also your new login

[misty crow]

yes

[dire sundial]

Is the uid primary important when it comes to recovering an account or no

[misty crow]

it saves a lot of time yes

[dire sundial]

Well I kinda forgot my old uid so this may take a while

[proven oyster]

My account is linked to both my Twitter & Facebook account now, can unlink twitter?

[dusky fossil]

hello , tech support team ... regarding tomorrow update , does we need to reinstall or just update like usual ? thanks in advance ...

[misty crow]

you will need to update the app via play/appstore

@proven oyster yes

[lapis vapor]

my facebook account go disabled, is there a way to recover my account?

[misty crow]

do you still have access to your AL account?

[lapis vapor]

no, sadly

i accidentally logged in to a different account

[misty crow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

then please contact them as per the above

[lapis vapor]

it says there to contact you guys on either mail or discord >.>

[misty crow]

the contact us button perhaps?

or just email them

[lapis vapor]

hmmmm

[misty crow]

since your issue is with FB

i would just email

[lapis vapor]

alright

[jovial blade]

How can i edit a Yoystar account ?

[misty crow]

what do you mean by edit?

[jovial blade]

I have no account but i need one

[half path]

nvm then

If you want to create a Yostar binding, go into the game's Settings -> Account

[jovial blade]

OK and ?

[half path]

Select Yostar binding and enter your email that you want to bind with

[sinful yoke]

can just redirect to pins

[half path]

I forgot pins existed , thanks for the reminder.

[jovial blade]

thx i think i got it

[proven oyster]

@misty crow Currently yes but only on my phone. my twitter account is dead, previously someone here help me to link back my UID to a Facebook account. But when I login the game now I see it is binded to both accounts. I can’t unbind myself as the twitter account is dead. When I try to login using Facebook login using emulator it doesn’t work, it starts a new game.

[misty crow]

Did you select the correct server when logging in to the emu? It defaults to Amagi

If your Twitter is locked then yes you need to contact support to get it unbinded @proven oyster

[elfin rapids]

alright, im sorry devs? to make riot a few days ago, last time a i just out of patience and tired from "p2w" games, and players shouldnt check a game to seen if they are moving to p2w or not
here is "NOT" a proof things : .........
between reality and my mind

as you can see, its from last year ago, BUT.... idk

yes, you're right, ender, but koln retrofit is come out at may 2019, so idk

i have seen CN wiki, and another wiki + guides, but they not shown when its last edited

the only "proof" that eligible is from koumakan wiki, but i still not understand

as you can see from my account, i >never< grow a unmeta shipgirl beyond 105.....
of course for my "long resources strategy management" to make more surplus and benefit in the long run (its a game account, not Real Life, so no one get hurt from this)
even i still pay monthly to you for skins / "useless" resources, while still have 50k++ oils

what i "remember", and "believe"
i always check every ships i get, and calculate them, 1 by 1, if they have potential future use or not
and check wiki + their archive in game, if their max skill is useful or not
and yes, koln have 20s heli skills, i will not grow her for being 30s (20s null, 10s skill)
even before i grown cooper, i check koln's skill again like more than 3 times, its 20s....
so...

idk
even i grow koln for anti SS for a long time ago

lets just forget this mandela effects
yes.... effects

not only koln, there's another ships and mechanics, but i just quiet for a long time, while for me they kinda like have different weaker stats (i already check their gears), but i dont know
just... dont make players, screenshot every mechanic and stats ingame

[half path]

For the record, the CN wiki does have a page history, and none of the revisions listed there have ever listed Koln's skill as anything except 30 seconds.

[visual jetty]

Did we reinstall the game after Mt end?

[half path]

No, you just need to update the game from Google Play/App Store.

[visual jetty]

🤔 but on mail suggest to reinstall...

ok ty for info

[half path]

It said that on the first mail sent out, but they changed the statement with the second - presumably because the 'reinstall' sentence was inaccurate.

[visual jetty]

oh tyvm

[elfin rapids]

For the record, the CN wiki does have a page history, and none of the revisions listed there have ever listed Koln's skill as anything except 30 seconds.
Can you SS it where the edit record in CN wiki?
I already check in the page also from header footer, its not exist

[half path]

I DM'd it to you.

[bright vortex]

I have a problem. I tried to link my account to facebook today and now I have to start the game all over again. Can someone help me to get my account back?

[half path]

Did you try to bind your account through the title screen, instead of in Settings->Account?

[maiden venture]

This mandatory update is just a Google Play update, right? I won't need to fully uninstall the game?

[half path]

Just a GP update, yes. No reinstalls needed.

[maiden venture]

Thank you.

Ah yes, is there an estimate download size?

[inner ermine]

2GB

[bright vortex]

I accidentally linked the connection in the title screen before I did not.

[half path]

In that case, please contact CS with any details of your old account that you can remember, such as UID (if you have it), account name and server, etc.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[half path]

Contact options are above

[woeful hedge]

Does anyone know what updates are they adding for the next maintenance?

[misty crow]

The patch notes will come out in a few hours

Until then we don't know

[carmine hedge]

hello admin, can i ask something about next update

it will be add data ingame/obb or renew obb?

[misty crow]

we don't know

and the admins will not respond to such questions

[carmine hedge]

oh okay thanks, sorry b4

[gaunt crypt]

Hey I need some help on the yostar account binding, it doesn’t let me bind my account

[misty crow]

what does it say?

[gaunt crypt]

One sec

It just gives me that (and I know I have a Twitter but my Twitter is a fake account and I forgot the passwords and such)

But I tried to bind through Yostar, also do I need to make a yostar account, if so how would I do that?

[half path]

Try using a different email from your Twitter account for the Yostar bind, if you have one.

[gaunt crypt]

I have an old fake gmail that I know and I know the password for but I want to mainstream everything and use one email for everything

[carmine hedge]

Hi,

I changed my Twitter Username from @TunaSush1 to A Different One, will I still be Able to Log in with Twitter with That or No? I tried Unbinding but It Isnt Working.

[misty crow]

yes it should still work

[sullen robin]

Erm...i heard some rumors that those ip6/6s wouldnt be able to compatible anymore after this update, is it true?

[carmine hedge]

Thank You

[misty crow]

we're still confirm the validity of said rumours

[deep rune]

the confined harbour event thing wont work for me

[misty crow]

what's the problem?

[deep rune]

when ever it asks me for my sever it says this

[misty crow]

don't put a / when entering all the other things

[deep rune]

What do I put the slash on

[misty crow]

only the /submit needs a /

nothing else does

just enter them normally

[deep rune]

Oh ok thank you

[dire sundial]

Still waiting to get my account back but got a response send them new details but waiting to get my old account back and force bind it to my new one

[misty crow]

it's a 0-5 working day response time

be patient

and you don't need to keep on updating us

cos we literally can't do anything about it

[idle cargo]

Hi everyone question i do have my account bimded to my Twitter but ive sence changed the @ but its still the same email should i have anything to worry about?

[misty crow]

it's fine

[idle cargo]

Thanks!

[half path]

Have fun answering bind questions, Ender. I'll be going now

[misty crow]

@sullen robin They are true yes, owing to Apple's moves to remove support for those devices

[sullen robin]

Oh...bad news to me and my friends...

[languid pike]

So I'm trying to bind my Twitter account, but after I authorized, it said: "

How could this happen and how can I fix this?

And yes, I'm try to log out my Facebook account "in game" and relogin with Twitter account. The thing is it start from the tutorial again.

Help?

[spring grotto]

That message just means that that Twitter account is already in use on another AL account. Perhaps you used it on an old AL account?

[willow cedar]

Im a fool and accidently logged in (thus creating a new acct) with my FB login. Anyway to fix that?

[rich void]

For the AR event. When Z23 sensei ask for your user name after UID do you input your yostar account or the commander name ingame?

[spring grotto]

@rich void In game name
@willow cedar So you tried binding on the title screen?

[willow cedar]

Yup... Im a fool....

[rich void]

Thanks

[willow cedar]

I thought it would work since I was already logged in lol, my bad.

[spring grotto]

No problem. you'll just need to contact customer support for them to help you retrieve your account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[languid pike]

Well, in the past, I "accident" switch from my Facebook account to Twitter account in Azur Lane and accident create new account in it. But it was an old one, I'm left it behind for a long time. But now, when I relogin, it start from the tutorial again. That the problem. But the real problem here is I want to use my Twitter account for the new one. But I guess I can't anymore.

[spring grotto]

Gotcha. Yeah, you won't be able to use it as long as it's still on that old account. If you're able to find that old accounts information (such as in game name, server, commander lvl, etc), you might be able to contact customer support and let them know your situation and see if they manually remove that Twitter bind from the old account so that you can use it on the new account

[rich void]

@spring grotto i already finished submitting the pic, but i input my Yostar login name instead of actual user name. Anyway to fix that?

[languid pike]

That was a pity because I don't even remember my old account name. Guess I'll die

[spring grotto]

@rich void You can resubmit another one if you'd like. There's no penalties or anything for it

[rich void]

this is what i get when try resubmit

"duplicate key value violates unique constraint "contest_uid""

[spring grotto]

[languid pike]

Wait, I found it. One of them I accident bind my Twitter account. And they are "test, test1, test2" and they all in level 3. Server: Sandy

I don't even know anymore

[spring grotto]

@rich void I guess the User ID is conflicting and won't allow duplicates? Unfortunately I'm not too sure
@languid pike So you have the name, the server, and the level of the original account?

[languid pike]

Yeah. I'm just try to search on add friend bar section, and they suddenly appear. But that not all, because that time, I still don't know about how work the game is yet. I just random create and there, those nightmare happening

[rich void]

so if i input my UID correctly but my user name is my yostar log in account will i still get Tech boxes rewards?

[languid pike]

By the way, what do you mean the original account? But the account I'm using now is here:

[spring grotto]

@rich void Yes, it goes by UID

@languid pike The account that you bound your Twitter account to

[languid pike]

Ah that. I forgot it. But I believe is in one of them: "test, test1, test2, test3"

[rich void]

ty

have a good day

[spring grotto]

@languid pike Okay, if you do happen to figure it out, you can contact customer support to see if they can help you get it manually unbound
@rich void No problem at all

[dire sundial]

I’m still@waiting to get a response

After they say about my bind to Twitter

[misty crow]

@dire sundial for the second time in 2 hours.

[dire sundial]

Ok

[misty crow]

Please just wait for your reply

[dire sundial]

Wait how did you get a picture of that

Ok

[misty crow]

It's about 20 messages up

[muted patio]

Umm question about my other acc logged in to my acc (it means i have 2 accounts in Sandy and Amagi in One Account)
If my original acc in sandy is binded with my facebook twitter and Yostar acc, does that mean my Amagi acc Binded with the same Facebook Twitter and Yostar acc?

[misty crow]

yes @muted patio

[muted patio]

OwO ty

[shrewd olive]

I have a question

[lucid juniper]

I lost my account to the update that said reinstall and I didn’t know

[misty crow]

@shrewd olive are you going to ask your question?

[shrewd olive]

Yes sorry

[misty crow]

@lucid juniper did you read the whole mail which said to bind your account?

@carmine hedge Stop trolling.

[lucid juniper]

Yes I bind my account

And I tried to bind it again and lost my all my progress

[shrewd olive]

So the pool update for Thursday it says Belfast and the other ship are being removed. That part I understand but are they still in a pool and the exchange is I’m guessing the Medal of Honor

[lucid juniper]

Yep I had a lot of limited stuff on there

[misty crow]

bel is still in light

@lucid juniper how did you bind your account

[lucid juniper]

Twitter

[misty crow]

/ban 670502049653325834 Joined to troll

[pale pagoda]

Galaxywolf786#9397 got banned. Reason: Joined to troll

[shrewd olive]

Alright thank you

[lucid juniper]

I remember my account name and what server I was in

[misty crow]

Sorry about that idiot troll

where was I

https://i.imgur.com/roy6tih.jpg

use step 4 and 5 to log in back

if you don't rmb your server

try all of em

[lucid juniper]

I remember it I stayed in there through it all

Thanks for helping me

[tawdry arrow]

So we dont need to uninstall and reinstall the game?

[misty crow]

i thought i already answered you
you don't

[tawdry arrow]

I see

[carmine fable]

I need help with something

[misty crow]

regarding?

[carmine fable]

account binding

[misty crow]

what about it?

[carmine fable]

My twitter account that was connected to my AL account was locked and I want to unbind it and bind it to another but it won't let me.

[misty crow]

you cannot remove it if it's the last account being binded to your AL account

[carmine fable]

So should I just bind it to a Yostar account then? Would I still have my progress when I go and download this new update?

[misty crow]

yes

[carmine fable]

ok thank you

[last forge]

clicking "game start" but cannot login to the game....

[stiff girder]

im trying to bind my account with yostar but when i do it just loads

[floral flame]

Probably a common question, but if I have accounts on each of the different servers on 1 device, do I have to bind them all individually?

[chilly yoke]

I went to check my account settings on AL before the update and the email connected to Yostar account is not my email and I don't know whose it is and I know I originally binded my email to it last year, is there a way I can get rid of it and bind my email back?

[cobalt snow]

@floral flame different servers are under the same account for binding, so you just need to bind on one

@chilly yoke contact support for unbinding that email

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[green pendant]

Does anyone know if the minimum required Android version will be increased with the upcoming app update?

Currently it's Android 4.3+ but I haven't seen any word on whether this will change.

[carmine hedge]

@young rain This is a #gameplay-help question but I'll answer it here:
You gain experience for PR ships any time you spend oil for experience outside of commissions. This means sorties on campaign, hard modes and event stages. Event stages include war archives.

[floral flame]

@green pendant I thought the current minimum was 4.4+? Nope my mistake.

[shell blade]

Is the forced update coming later the one that no longer works on iPhone 6 and 6s?

Just say if its so I wont update my phone

[spring grotto]

The coming forced update will be the one that drops support for 6/6s. Unfortunately it's a requirement from Apple now due to updates, ToS, and what not

[cyan vigil]

Is this the right channel for account issues?

[spring grotto]

What's the issue exactly?

[cyan vigil]

Well i played AL couple of years ago

Or more specific lots of phones ago

I still know my level and my name

And a friend in my friendslist

[spring grotto]

Ah, okay. So you just wanna recover that account? Did you have it bound to FB, Twitter, and/or Yostar?

[cyan vigil]

Thats the thing i fear i havent done

Its been way too long ago to remember, im sorry

Facebook and twitter are excluded since i dont have neither

[spring grotto]

It's no problem. Though if you don't think you had it bound, you will need to contact customer support though so that they can get it recovered for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[cyan vigil]

Well there starts tge next issue i dont have my UID from tgat account :l

Thanks a bunch tho!
Have a nice evening :)

[elder vapor]

just put that you don't know the UID in the field

[spring grotto]

Oh, well you don't need the UID. It's requested, but not required

[cyan vigil]

Oh sweet

Thanks a lot guys

[dire sundial]

Do they really help you with account finding or no cause I tried to contact them multiple times

[elder vapor]

it takes up to 5 days to get a response; spamming them with emails does nothing but add to the time it takes

[cyan vigil]

They responded hella fast in Arknights

But a reply often comes at 4-5am GMT+1

[cobalt snow]

additionally, multiple emails can actually create a backlog while they try to sort out what your issue is, so if you're actually only got one issue, it may take even longer than normal for an actual response.

[signal jewel]

Hello can I ask why word Kirika is blocked in game?

[plain torrent]

where do I put in the BD code for skins?

[spring grotto]

https://gift.azurlane.jp/

[fair delta]

Hi, will my account be fine after the mandatory maintenance (manual or reinstall if not enough space) as long as it's binded to Yostar? I have it binded to twitter too but the account got deleted so I can't unbind it so I wanna know if I'm safe as long as the Yostar account is still connected.

[spring grotto]

Yepp, yostar binding is completely safe and viable

[fair delta]

Ok thank god, I just get easily anxious for stuff like this. Thank you for the helpful answer!

[tender light]

Ummm may i ask?
I was going to unbind my accountbfrom twitter but it's always failed and it says : "account binding failed:100213"
How do i unbind it?

[sinful yoke]

is it the only bind you have on your account?

[tender light]

Yes

[sinful yoke]

try adding a yostar or facebook bind then try to unbind your twitter its a safety precaution to not be able to remove your only bind manually

if you cant do either, customer support can remove it for you
and yostar only uses your email so its not very extensive!

[tender light]

I will try that, thank you

[dire sundial]

Welp men is still waiting to get my old one back even I binding my account and lost it

[maiden wave]

I'm with you @dire sundial my account is still lost too. I have a ticket out for it so hopefully I hear back from CS with some good news.

[sinful yoke]

lost accounts can be recovered

do not fret too much

[dire sundial]

Yeah the only good news I got was last night about my Twitter account and now I’m still waiting to get further details

[royal terrace]

is the maintenance for today done? i can load into the game, but i see the 05/07 patch notes

[dire sundial]

Yeah well I forgot my uid but gave the costumer support my old ign as well as my commander level, server, and the new account as well as told them my new uid a couple of times today and now I’m still waiting and I told them if the binding problem and now waiting till further notice

[sinful yoke]

@royal terrace maint has yet to happen

it has about 8/9 hours to go

[royal terrace]

i’m a dummy

thought today was the 14th

thank you haha

[dire sundial]

You know how I fell right now I fell like my fleet is gone like you lost your pet or something like that

Fell my pain

Feel autocorrect

[thin sail]

Out of pure curiosity, have they put out any information about the Sandy Server login freezing issue? I know it's Customer services problem to fix but the heavy maintenance ontop of everything is making me nervous.

[sinful yoke]

they have not

its not a very widespread issue and only affects a few individuals

we have directed their attention to it but for the login crashing issue to be fixed, it will have to be fixed manually and individually, which will take a bit of time unfortunately

[thin sail]

Darn, I hope that means they dont just ignore it. I've got almost 900hrs invested and don't wanna lose out on one of my favorite games.

[dire sundial]

Hey does forgot your old uid but not the others like ign, commander level as well as server mean you lost your old account or just make it harder for people to find it

[sinful yoke]

@thin sail well you must contact customer service to be helped

they cannot find out who is having the issue by doing a quick scan unfortunately

@dire sundial it just makes it harder

[dire sundial]

Really but how long till they get it back though forgetting your old uid in your own prediction

[sinful yoke]

it can be anywhere between 0-5 business days, as long as you reply to their emails then it should be relatively quick

[thin sail]

Oh I put in my request via the form I'm just waiting for more contact, since i know they're backlogged it could take a while. I just wanted to check if there had been any new info :)

[sinful yoke]

you should try logging into sandy after the forced update its not meant to fix the issue but it could unintentionally fix your issue, I think it would be worth a shot @thin sail

[thin sail]

The game helped me get through cancer this year so it's more important to me than maybe it should be so I'm probably just being overly stressed about it.

That's sort of what im hoping, we shall see!

[sinful yoke]

dont worry all too much, if the update doesnt work, customer support will for sure continue to help you

we had this same bug in the past and they patched it up for the individuals experiencing it

[thin sail]

Thank you btw for the quick responses as well. Im sure you all have a lot on your plates too.

[dire sundial]

Even quick email like this

Or no

[sinful yoke]

theres no need to reply to that one, its a bot message just making sure you described your issue @dire sundial

[dire sundial]

Yes but how long till they respond in central daylight time in USA Texas

[sinful yoke]

I cannot give you an exact prediction

[dire sundial]

I also have iPhone 7 iOS

Do they support the iPhone 7 or no

[sinful yoke]

yes iphone 7 is supported

[dire sundial]

Like they respond at 10:00 of the hour pm last night

[thin sail]

Could be up to a week response time from them directly from what I have seen cus of their backlog and high volume.

[dire sundial]

Really like wha your talking about is that there super busy right

[sinful yoke]

it depends on the time of the year generally

they should respond within 0-5 business days (meaning only mon-fri)

as you asked yesterday, the latest they will reply to you is may 19th

but its very likely they will reply sometime this week

[dire sundial]

Like on Friday

[sinful yoke]

possibly

[dire sundial]

Ok but I’m still gonna wait for the update since it starts at 2:00 am

So it starts when I’m sleeping so lucky me

[gusty helm]

I have bought a pack last night, but didnt recieve anything in the mail. I waited a bit to see if it will come, but nothing.

Is this the right channel to request for help, or do I have to send a email to them with details and screenshots?

[sinful yoke]

please do send them an email or a ticket so they can help resolve your purchase issue! @gusty helm

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

make sure to provide details such as your in game info and what you bought and never recieved

[wet lark]

I have a question (not that I want them to rush) but is it possible that staff would fix my account before the mandatory update?, just wondering

[misty crow]

there's no way to ask them to do so as they have their own backlog to go through

[wet lark]

Ah

[misty crow]

it wouldn't be fair

[wet lark]

Yeah I bet they have a lot on their plate

[gusty helm]

Thanks

[sinful yoke]

its possible for them to get to your issue before the update on their own, but we can guarantee it or ask

[wet lark]

Ok I understand

[chilly sky]

is it real that the update size will be 2.4GB?

[misty crow]

it will be close to that amount yes @chilly sky

[floral flame]

Is there a common solution to a black-screen after install? I'm trying to get AL on an old Tegra3-core Nexus 7 running Android 4.4.2 and after installing 3.1.15 it just stops at a black screen (nothing is downloading and pressing back causes the app to crash)

[tacit zodiac]

so I am looking to play the game on pc through nox, If I log into my account will I be able to still play the game on mobile? I am assuming I will be good to play both on pc and on mobile (so long as I dont do it at the same time) I'd like to also be able to play it on PC but I dont want to lose the ability to use my OG account on mobile. Am I just overthinking things?

[cobalt snow]

You should be good to play on both, just make sure you do the bind and login properly.

[tacit zodiac]

alrighty, thanks!

[wraith pilot]

im worried N wanna be 100% sure my account is binded, i did it thru the main menu rather than settings but in settings it says that yostar account is binded with my email. only did yostar N not FB or twitter. also i dont remember making an account either. is my shit secure?

cuz again

i aint wanna lose none of my shits

[cobalt snow]

You should bind in the settings, not the main menu.

[wraith pilot]

i cant

its grayed out N says its already binded

but im not sure bout that

[cobalt snow]

Do you have access to your account currently?

[wraith pilot]

like in the game yes

[cobalt snow]

Ok, then you may have bound previously to that bind method. Normally binding on the title screen will create a bind to a blank account if you haven't previously logged in during that session

You can confirm if the bind method works by trying to log in using that account on an alternate device

[wraith pilot]

i only have it on one Device tho

is there a way to make sure on PC

or on one device

[cobalt snow]

you can try using an emulator on PC if you have no other devices.

[wraith pilot]

well in settings the button is greyed out and it says Yostar account connected

i only did yostar

not FB or Twitter

[cobalt snow]

That should be fine, if you want to be extra certain bind with FB and Twitter also. In addition, make a note of your UID somewhere

[wraith pilot]

yeah i screenshot it because i know some shit gonna go wrong eventually

[cobalt snow]

Do you recognize the email with the yostar account, at least? @wraith pilot

[wraith pilot]

oh yeah

the top that says yostar account: then my email

[cobalt snow]

Then it should be fine. Yostar account binding is just email recovery

[wraith pilot]

ah aight

theres no actual Yostar website or account

its just binds to your actual Email

[dire sundial]

@cobalt snow I had a similar problem with that i bind my account on the tittle screen and went to a blank account now I have to wait until I can get it back

[half path]

...you don't need to hang around here for no reason, just wait for a response from support. As Ender said, there is nothing we can do.

[gloomy stratus]

I've been bind two account and the yostar account i'm not bind cause i dont have,is that more than much? (After this update)

[misty crow]

@dire sundial For the 5th time in the last 24 hours, please just stop

[dire sundial]

Ok

[sinful yoke]

flyflu, toaster, ender, and I often circle tech support, so we hear your issue loud and clear

[misty crow]

@gloomy stratus 2 is more than sufficient yes

[gloomy stratus]

Thx for information

[fickle dragon]

If I was doing a commission before the update does that commission will dissapear after the update?

[misty crow]

no

it'll still go on

[fickle dragon]

Nice thank you~

[astral hedge]

I originally had my twitter bound to this game to log on but that account has since been suspended. I bound my game to a yostar account, but i cannot disconnect my twitter as with the suspended account i cant do anything. Will i still be ok to log on through yostar after maintenance?

[half path]

You should have no problems.

[astral hedge]

k ty

[celest ibex]

Is deleting user data then upgrading app in Playstore will decreasing total Sized?

[misty crow]

it may not even install properly

and overall the game size shd be the same, maybe slightly bigger or smaller

[celest ibex]

So if i dont delete any apl data, then upgrade the app on Playstore, the total size will get more of 4gb sized?

[misty crow]

no