#tech-support | Azur Lane Official | Page 129

barren moss Apr 28, 2020, 4:35 AM

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I wish i din't delete azur lane

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@sinful yoke i dont remember my uid how can i fix the proplem TacoCry

sinful yoke Apr 28, 2020, 5:04 AM

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have you tried restarting your device? if you installed multiple times, the culprit may be your internet connection to the game

balmy delta Apr 28, 2020, 5:14 AM

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Hello! I'm having this problem, anyway to fix it? I'd saw a post talking about yuubari, and mine got retrofit already, what should I do? I already did the restart on my phone and the game as well.

📎 Screenshot_20200428-020745_Azur_Lane.png

sinful yoke Apr 28, 2020, 5:14 AM

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this happens when you try to enter a sortie?

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I dont remember exactly but it may mean one of your ships are in commission or you just need to redo your fleet (remove everyone and place back in)

balmy delta Apr 28, 2020, 5:16 AM

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in case, yeah. I will do it

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a sec

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Welp, still happening and it's only with c1 idk why tho

sinful yoke Apr 28, 2020, 5:19 AM

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@balmy delta can you try a file repair? it may be a broken file, which is generally the cause for that error

barren moss Apr 28, 2020, 5:20 AM

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@sinful yokeim restarting my device my internet connection is ok àn i enter i still loading screen EssexCry

balmy delta Apr 28, 2020, 5:21 AM

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I will!

torpid mountain Apr 28, 2020, 5:23 AM

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I have a bit of an interesting question, and I think this is the best place for it? I'm not overly sure, but all the same, I'm currently renting the Tosa skin and want to actually buy it, but it's not even showing up in the shop. Could this be something that just has to do with the rental timer, or could it be some other issue?

Special notes: I rented it before, but it didn't show up in the shop then, and re-rented once it expired then, but have restarted Bluestacks in an attempt to see if that might help anything.
Please ping me if an answer might by given

balmy delta Apr 28, 2020, 5:25 AM

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tfw it didn't download anything but it's working now LOL

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👍

brazen imp Apr 28, 2020, 5:27 AM

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I seem to be victim of a facebook bind error and can't access my account. A couple places recommended this discord to message and see if anyone could direct me to the right place?

sinful yoke Apr 28, 2020, 5:29 AM

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@barren moss can you try a vpn?

barren moss Apr 28, 2020, 5:30 AM

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@sinful yoke what a vpn sorry im silly

sinful yoke Apr 28, 2020, 5:30 AM

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@torpid mountain you may want to search again when you are not renting it

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@barren moss it is a virtual private network, for more information you're probably better off googling it SandyWink there are apps for it though and there should be free ones to use

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@brazen imp what exactly was the error that occured?

brazen imp Apr 28, 2020, 5:34 AM

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I can't access my account. It seems to have bound to a blank one? I checked that my server was correct, but every time I try to log in it puts me in the tutorial. I even tried completing the tutorial to unbind my facebook from the game, but gives error 100213

sinful yoke Apr 28, 2020, 5:34 AM

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have you tried logging into all servers?

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also do you have your UID from your actual account?

barren moss Apr 28, 2020, 5:35 AM

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I cant remember because it been a long time i disconect from the game so i cant cant remember i just remember wht sever i playing

brazen imp Apr 28, 2020, 5:38 AM

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@sinful yoke I have tried all servers, and I do not have my UID. I asked a guild mate if they could see it through my profile, and I guess they can't? I have a screen shot of my profile though.

sinful yoke Apr 28, 2020, 5:39 AM

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@brazen imp no they cannot, can you send it?

brazen imp Apr 28, 2020, 5:39 AM

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In a DM to you?

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@sinful yoke I also have receipts from gem purchases. I'm not sure if that would help either?

sinful yoke Apr 28, 2020, 5:42 AM

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is there a possibility you actually bound with twitter or yostar instead?

brazen imp Apr 28, 2020, 5:45 AM

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No, it was unbound before this

sinful yoke Apr 28, 2020, 5:45 AM

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your account wasnt bound?

brazen imp Apr 28, 2020, 5:48 AM

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outside of the apple game center? no.

sinful yoke Apr 28, 2020, 5:49 AM

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the game does not bind with game center SandyWink

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please contact customer support for account recovery @brazen imp

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/techsupport

pale pagodaBOT Apr 28, 2020, 5:49 AM

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sinful yoke Apr 28, 2020, 5:49 AM

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their contact info is above AmazonPoint

brazen imp Apr 28, 2020, 5:49 AM

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thanks

sinful yoke Apr 28, 2020, 5:49 AM

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be sure to tell them the information of the accidental account so they can move the bind from that account onto your actual acocunt

barren moss Apr 28, 2020, 6:09 AM

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Oh boy all i have left of azur lane is a picture but im so stupid why i dont screen shot the uid EssexCry

📎 received_919267788470890.jpeg

ebon remnant Apr 28, 2020, 6:16 AM

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Is something up with the Urgent Commissions? It's 1 hour until daily reset and the Urgent Commissions is blank. I usually see four 6-8 hour long ones there.

spring grotto Apr 28, 2020, 6:17 AM

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Have you tried restarting your game?

ebon remnant Apr 28, 2020, 6:44 AM

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That worked, thank you

spring grotto Apr 28, 2020, 6:48 AM

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Good to hear and no problem ChocolaWink

ebon sequoia Apr 28, 2020, 11:05 AM

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guys i wrote the support a week ago and they still have not replied

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should i write another ticket ?

safe dragon Apr 28, 2020, 11:51 AM

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Can i have support with a purchase?

orchid hazel Apr 28, 2020, 11:52 AM

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@safe dragon try sending an email to support

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/techsupport

pale pagodaBOT Apr 28, 2020, 11:52 AM

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safe dragon Apr 28, 2020, 11:52 AM

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Thank you

cold saddle Apr 28, 2020, 12:35 PM

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Need help recovering account

carmine hedge Apr 28, 2020, 1:01 PM

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Need help

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Pls i need help

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My Account is back

barren moss Apr 28, 2020, 1:41 PM

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@carmine hedge how can you do that

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@carmine hedge i still in the loading screen

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@carmine hedge how you account is back

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@carmine hedge how you can do that

final hollow Apr 28, 2020, 3:52 PM

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good day, can anyone tell me why i cant pay with Paypal on the Merch Store?

open oyster Apr 28, 2020, 4:57 PM

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I bought gems 2 days ago and they have yet to arrive help

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Is there anyone I should email/message?

spring grotto Apr 28, 2020, 5:06 PM

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/techsupport

pale pagodaBOT Apr 28, 2020, 5:06 PM

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spring grotto Apr 28, 2020, 5:06 PM

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Pointland You can contact them via their email or their helpshift website and they'll get your items to you

open oyster Apr 28, 2020, 5:06 PM

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Oh thank you!

spring grotto Apr 28, 2020, 5:06 PM

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No problem at all RenownThumbsUp

barren flame Apr 28, 2020, 5:18 PM

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is yostar log in server down?,cant get my verification code to log in

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<@&460646206851252224>

astral garden Apr 28, 2020, 5:26 PM

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^^

snow snow Apr 28, 2020, 5:26 PM

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My goodness.

astral garden Apr 28, 2020, 5:26 PM

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I thought I was the only one having that issue

snow snow Apr 28, 2020, 5:27 PM

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In the future, please do not ping the moderator role for something tech-support related, as we don't directly support the game, so can't really answer that for you

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But I am in the game just fine, so seems more likely to be something on your end

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As for getting the verification code, Kawa, Toaster, or one of the other tech support folks can take a look when they get a moment

barren flame Apr 28, 2020, 5:30 PM

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yeah but the problem is to logging in,not stay logged

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@sinful yoke @spring grotto help

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nice meme

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@astral garden its working now

astral garden Apr 28, 2020, 5:38 PM

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Thx for the ping

cunning ether Apr 28, 2020, 6:22 PM

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quick question a frind of mine lost his acc , and can not get it back via facebook because he dosent know which email he used for login so does anybody had the same problem and know how to slove it?

outer herald Apr 28, 2020, 6:24 PM

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Does he know his user name, the server he was on, and, if possible, his UID

cunning ether Apr 28, 2020, 6:25 PM

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name and server yea uid hm can i see it in my friendslist ?

outer herald Apr 28, 2020, 6:25 PM

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Did he bind his account at all?

cunning ether Apr 28, 2020, 6:25 PM

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yes

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with facebook

outer herald Apr 28, 2020, 6:26 PM

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Did he try logging in on the title screen though his Facebook account?

cunning ether Apr 28, 2020, 6:27 PM

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he cant access his facebook he dosent no the email he used like 14 years ago

outer herald Apr 28, 2020, 6:27 PM

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MutsukiHyperStare

cunning ether Apr 28, 2020, 6:27 PM

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i know

outer herald Apr 28, 2020, 6:28 PM

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This game is only 3 yrs old so far, but does he have an active Facebook account there?

cunning ether Apr 28, 2020, 6:29 PM

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his facebook acc still exist i can see it in my facebook friendslist but he dosent know how to access it

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its pretty stupid he already spend on gems and got some outfits but never saved a screen of his acc

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i can still see it in my guild the acc was inactive since the first cheesboard event xD

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he wants to play the game but dosent want to start a second time

outer herald Apr 28, 2020, 6:32 PM

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/techsupport

pale pagodaBOT Apr 28, 2020, 6:32 PM

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outer herald Apr 28, 2020, 6:33 PM

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Have him fill that out, and add that he forgot his Facebook binding

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@cunning ether RoonPoint

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He will get an automated response when he fills that out, so he will have to wait for an actual response there

cunning ether Apr 28, 2020, 6:35 PM

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ok thx allot

outer herald Apr 28, 2020, 6:36 PM

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WarPat

unborn quarry Apr 28, 2020, 6:48 PM

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Anyone else not able to login in the game?

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It's stuck on the jumping Manjuus forever and when it connects to the server I get an error message

outer herald Apr 28, 2020, 7:06 PM

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Check your connection setting to see if you have a stable connection of sorts

unborn quarry Apr 28, 2020, 7:08 PM

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Here's the thing

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I already have on the 2 different ISP I have home and also tried logging in with mobile data and it also didn't work

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I was able to log in just fine this morning too and everything else I try to access is working ok

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But only AL is being like this

outer herald Apr 28, 2020, 7:12 PM

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Did you try using a vpn

unborn quarry Apr 28, 2020, 7:12 PM

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Yes

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Didn't work either

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I get an error message when I try with a VPN

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"Error message: 100404"

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Network error*

carmine hedge Apr 28, 2020, 7:20 PM

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@barren mossdo you Not bind you acc?

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Mine not bind

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Do you remember you acc server?

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If you rembember you should log and it will become normal you acc will be back just like mine

sinful yoke Apr 28, 2020, 7:24 PM

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they said earlier they bound it with facebook

carmine hedge Apr 28, 2020, 7:26 PM

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Owh

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Mine not bound

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@sinful yokethanks for reinstal tips

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It work mine does not stuck anymore

sinful yoke Apr 28, 2020, 7:27 PM

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good to hear!

barren moss Apr 28, 2020, 8:04 PM

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@carmine hedgei remember my acc sever

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What is "Bind"

sinful yoke Apr 28, 2020, 8:06 PM

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you said you connected with facebook right? that would be a bind

pastel lance Apr 28, 2020, 8:48 PM

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Why do I experience less lag when using 4 cores instead of 7 cores in Bluestack?
Ryzen 3900

steel atlas Apr 28, 2020, 11:14 PM

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ask bluestack? GWumuMHX

grizzled sable Apr 28, 2020, 11:58 PM

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📎 Screenshot_20200428-165553.png

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For some reason I am unable to claim little renown despite having more that the requisite trust

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The "collected" box is greyed but she still shows as an npc in dock

spring grotto Apr 29, 2020, 12:00 AM

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The event is daily locked. You can only claim one per day. Renown comes tomorrow

grizzled sable Apr 29, 2020, 12:00 AM

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CleveOK got it thank you

spring grotto Apr 29, 2020, 12:00 AM

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No problem RenownThumbsUp

barren moss Apr 29, 2020, 12:32 AM

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@sinful yoke yep

sinful yoke Apr 29, 2020, 12:32 AM

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did you log into facebook at the title screen?

tender talon Apr 29, 2020, 12:38 AM

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hello, I'm unsure if this is the correct channel or such but the websites seemed to point me here where mayhap have some light shined on a problem in reguards of a incorrect purchase/refund which I did via google play, again probably wrong topic but all I can do is ask.

spring grotto Apr 29, 2020, 12:40 AM

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This is the correct channel Yeptune Though for purchase issues such as that, we do ask that you either email customer support or chat w/ them through their helpshift website and they'll get your items fixed for you

tender talon Apr 29, 2020, 12:42 AM

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where can I aqquire the correct email? I don't like seeing items on my account that I don't 'technically' own lol, I've left the game alone until I sort this

sinful yoke Apr 29, 2020, 12:42 AM

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/techsupport

pale pagodaBOT Apr 29, 2020, 12:42 AM

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tender talon Apr 29, 2020, 12:43 AM

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I kept getting a 'Invalid Input' when trying to make a purchase

sinful yoke Apr 29, 2020, 12:43 AM

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from the email or website above by Z23 Sensei

tender talon Apr 29, 2020, 12:43 AM

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thankyou very much

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just a little on edge as I've seen results on websearch of people doing refunds and getting bans lol so I'm trying to do the right thing

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with the contact button on that site, do they respond within the site or just via email?

sinful yoke Apr 29, 2020, 12:52 AM

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they will respond through email if you contact them through the website

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you reply through email as well
it is just basically a ticket system and helps staff get required information

tender talon Apr 29, 2020, 1:00 AM

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okie dokey, thankyou a ton for your help, I'm glad I came here for my questions.

rich dune Apr 29, 2020, 1:43 AM

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Hi

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I paid for gems but it did not go into my account please help

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On my credit card it says I paid

spring grotto Apr 29, 2020, 2:24 AM

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@rich dune Please do contact customer support to get your items sent to your account ChocolaWink

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/techsupport

pale pagodaBOT Apr 29, 2020, 2:24 AM

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weak cloak Apr 29, 2020, 2:42 AM

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I disconnected while in D3 and can't get back in now...everytime I try I get this error

📎 Screenshot_20200428-223855_Azur_Lane.jpg

misty crow Apr 29, 2020, 2:43 AM

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relog in to your fb/twi/yostar bind @weak cloak

weak cloak Apr 29, 2020, 2:44 AM

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ill give it a shot ty

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ty Ender it worked!

valid raptor Apr 29, 2020, 3:18 AM

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When will Yukikaze and Noshiro's L2D skins re-run?

misty crow Apr 29, 2020, 3:18 AM

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we don't know

spring grotto Apr 29, 2020, 3:18 AM

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Not something that we know, sorry to say

carmine hedge Apr 29, 2020, 4:20 AM

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Ifk if it's a bug

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But I know hardmode events still saves your lineup for next sortie

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But this didn't

carmine hedge Apr 29, 2020, 5:36 AM

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Hi toast and ender SaraSmile and kawaa as well

half path Apr 29, 2020, 5:38 AM

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What's with the random greetings recently MutsukiStare

valid raptor Apr 29, 2020, 5:41 AM

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@misty crow @spring grotto

Thx for reply

rugged swallow Apr 29, 2020, 5:52 AM

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Hello i have an issue with Tosa and Naganami voices they are silent. All other girls are ok but these 2 and the files are up to date. Any idea on how to fix tis pls?

half path Apr 29, 2020, 5:54 AM

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They don't have voice lines yet, it'll be implemented later on.

misty crow Apr 29, 2020, 5:55 AM

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^

rugged swallow Apr 29, 2020, 5:57 AM

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Oh ok i understand better thx for the help and sry for the trouble bye bye 😘 😘

hollow ermine Apr 29, 2020, 7:49 AM

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Is it normal to load for awhile in the main screen after doing repair?

hollow ermine Apr 29, 2020, 8:33 AM

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📎 unknown.png

halcyon ginkgo Apr 29, 2020, 9:59 AM

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Umm question I just finished maxing trust for little renown event but I can't seem to redeem her as a reward... plz help

zinc moon Apr 29, 2020, 11:03 AM

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Hi, accidentally wasted 200 Gems on Quick Finisher while i wanted to finish all my ships building, i already had over 50 from them and didn´t read the notice properly... Is there a possibility to reverse that mistake. I feel really dumb about that can someone please help? Greetings DW190 🙂

median needle Apr 29, 2020, 11:37 AM

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@zinc moon sadly no. once you spend gems that's it. you can't refund them.

dusky pine Apr 29, 2020, 11:45 AM

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after this month game update freezes at random moments completely once a day restart fixes but still worked perfectly before

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📎 Screenshot_88.png

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there are random distorted stripes at girls pictures is this normal?

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goddam windows makes screenshot at low resolution lets see if i can change it

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oh original picture resolution is normal discord changed

real shale Apr 29, 2020, 1:20 PM

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Every server got tons of cheaters brought to light bc of EX STAGE U CAN CLEARLY spot then 9kish point, wall of shame for em

undone thistle Apr 29, 2020, 2:04 PM

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📎 Screenshot_2020-04-29-22-03-27-14.png

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Anyone encountered this ?

misty crow Apr 29, 2020, 3:26 PM

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@undone thistle relog in to your FB/twitter/yostar bind

mild vector Apr 29, 2020, 6:20 PM

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I have used 300 cubes in the limited construction build and have not gotten Amagi 🥺 I have however gotten 7 Tosas. Is there an issue. Based on percentages I should have at least gotten 1 by now

torpid minnow Apr 29, 2020, 6:39 PM

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Eek

livid flint Apr 29, 2020, 7:39 PM

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Thats just bad rng

tribal hill Apr 29, 2020, 7:51 PM

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📎 Screenshot_20200430-024931_Azur_Lane.jpg

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i always disconnected when try login why?

spring grotto Apr 29, 2020, 7:59 PM

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Seems like just an unstable connection to the game servers. I'd say try restarting your device and network router. If those don't worry, try a free VPN to see if it helps

mossy sluice Apr 29, 2020, 9:53 PM

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Where can Juustagram be found in game?

sinful yoke Apr 29, 2020, 9:58 PM

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📎 image0.png

slim sorrel Apr 29, 2020, 10:23 PM

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Is it possible to get stuff moved from one account too another because my Facebook associated account has stuff I want on my yostar account

median needle Apr 29, 2020, 10:25 PM

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if you asking if you can transfer items between accounts, then no you can't.

slim sorrel Apr 29, 2020, 10:25 PM

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Man that sucks

mossy sluice Apr 29, 2020, 11:33 PM

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Yeah. Wish we could transfer from one account to another. Would hate to have to play over again. Especially when i am at level 57, my highest level ship is Long Island at level 96, and i have all but one of the priority 1 ships available for development

hybrid briar Apr 30, 2020, 12:41 AM

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My email that I use for my Yostar account got hacked and I can’t access it anymore. I was wondering if there’s anyway I can get all of my stuff on another Yostar account with my new email because I’m worried about the possibility of losing everything. I don’t know what the UID for the account is.

sinful yoke Apr 30, 2020, 12:42 AM

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please contact customer support and tell them you no longer have access to your email and account so they can help you with account recovery and also remove the hacked email

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/techsupport

pale pagodaBOT Apr 30, 2020, 12:42 AM

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sinful yoke Apr 30, 2020, 12:42 AM

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their contact info is above

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if you do not know your uid just tell them you dont know it SandyWink

hybrid briar Apr 30, 2020, 12:43 AM

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Okay. Thank You

wheat totem Apr 30, 2020, 3:07 AM

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anyone using nox to run AL?

spring grotto Apr 30, 2020, 3:18 AM

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@carmine hedge There is. You can report them to Belfast Bot by sending her the command !feedback in DMs. There's an option to report players from her. And just to let you know, I will go ahead and delete the screenshot though just due to the nature of that message

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Gotcha. If you'd like, you can collect some other example screenshots of them and send them in w/ the report YeptuneNod

carmine hedge Apr 30, 2020, 3:30 AM

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Hello. I'm just wondering if it's normal for the game to ask you to repair the app?

kind rain Apr 30, 2020, 4:09 AM

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Having issues buying gems with my Google Play balance smh

misty crow Apr 30, 2020, 4:10 AM

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@carmine hedge If you have corrupt files yes

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@kind rain what's the message you're getting?

carmine hedge Apr 30, 2020, 4:13 AM

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Gotcha. I hit yes and didnt lose anything thankfully. Arknights asked the same thing after it downloaded the new update today but I hit no on that accidentally

barren moss Apr 30, 2020, 5:18 AM

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@sinful yokep sorry about my slow conect i conect to facebook and my acc is not a new one when i dowload it again it begin to freezy at the loading screen

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@sinful yoke sorry my wifi is slow

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@sinful yoke i sure i connect to facebook when i start to play azur lane and now i dowload it again it freezy at the loading screen after many time i reinstall it
Contact with customer care i cant login

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@sinful yoke it like my acc is frozen or something i cant not login

📎 Screenshot_20200425-132347_Azur_Lane.jpg

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@sinful yoke sorry about my bad english im vietnamese

misty crow Apr 30, 2020, 5:25 AM

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You don't need to ping her like 5 times

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In your case it's likely your slow connection that's preventing a proper installation

barren moss Apr 30, 2020, 5:30 AM

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@misty crow ok m8 sorry about of my distrubting her

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My bad

kind rain Apr 30, 2020, 8:34 AM

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@misty crow payment unsuccessful

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📎 Screenshot_20200430-033607.png

dusky pine Apr 30, 2020, 8:42 AM

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game froze again today at loading screen was working perfect month ago

misty crow Apr 30, 2020, 8:48 AM

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@kind rain could you try relogging into your google play

kind rain Apr 30, 2020, 9:08 AM

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You don't "log out" of Google Play

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Unless you're telling me to completely remove my Gmail account where my balance is, from my device which is a hassle

kind rain Apr 30, 2020, 10:18 AM

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@misty crow And we got nowhere in the past 7 hours

misty crow Apr 30, 2020, 10:22 AM

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Well, have you ensured that the pay balance you have is valid for the game? @kind rain

kind rain Apr 30, 2020, 10:40 AM

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What do you mean?

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I've whale'd before

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@misty crow I bought another $9.99 pile, because apparently $4.99 pile isn't purchasable, just denies my payment for no reason. Must be an error or bug in the game.

carmine hedge Apr 30, 2020, 10:58 AM

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Hey. I bought the trade license on april 27th, but have yet to recieve it. I choose to just pay it on my phone bill, so I wondered if I have to wait until the 1st to actually receive the stuff ingame? I already have confirmation email of the purchase and everything.

lost pagoda Apr 30, 2020, 3:54 PM

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Hello! I am here because I just now bought 20$ of gems but nothing is appearing, I restarted the game and still nothing.

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Do I have to wait a bit or? Cause I have a website where the transaction did happen successfully.

zenith forge Apr 30, 2020, 3:57 PM

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@carmine hedge @lost pagoda contact customer support

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/techsupport

pale pagodaBOT Apr 30, 2020, 3:57 PM

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zenith forge Apr 30, 2020, 3:58 PM

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AmazonPoint click on the link

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click [CONTACT US] button, there's gonna be a form

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and then fill your account informations and issues there, make sure you use an active email since they gonna reply you on the email you write on the form

lost pagoda Apr 30, 2020, 3:59 PM

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Would it be billing?

zenith forge Apr 30, 2020, 3:59 PM

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and also, put an attachments like purchasing receipt

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yes

red sparrow Apr 30, 2020, 5:24 PM

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Hello my game coastally crashes either shortly after beginning of the battle or after it's end - it happens 1-2 times for 6 battles . Playing on iphone 7 on IOS 13.3

carmine hedge Apr 30, 2020, 6:18 PM

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my game was previously linked to my twitter account, i would like to restore it

tropic verge Apr 30, 2020, 7:00 PM

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the gmae is getting blak screen after the yongshi, manjuu, yostar screen

exotic ingot Apr 30, 2020, 8:37 PM

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Ok so i had an account that was linked only with yostar since i dont use twitter or facebook and ofcource after my old phone got busted progress got lost. Is there anyway i can rebind account?

spring grotto Apr 30, 2020, 8:40 PM

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If it was bound to Yostar, just log into Yostar w/ the same email you bound w/ on the title screen of the game (the options will be on the left hand side) and then be sure to choose the correct server as your account stays on the server that it was created on (such as Amagi, Washington, etc)

exotic ingot Apr 30, 2020, 8:41 PM

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I tried all servers

spring grotto Apr 30, 2020, 8:41 PM

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And you logged into Yostar from the title screen? You need to input the same email you bound w/, generate a new code to that email, and then input that new code

exotic ingot Apr 30, 2020, 8:42 PM

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Obviously

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I find it odd

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Tbh it was in 2018 so im not even sure if its possible or not

spring grotto Apr 30, 2020, 8:44 PM

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Well Yostar binding wasn't an option in 2018. It only came out in 2019

sinful yoke Apr 30, 2020, 8:44 PM

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I think yostar bind was introduced in early 2019

exotic ingot Apr 30, 2020, 8:44 PM

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Yeah

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Thats the thing then

spring grotto Apr 30, 2020, 8:44 PM

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Okay. Well if you didn't have it bound to FB or Twitter then, please do contact customer support w/ your account information and they'll help you get it recovered Yeptune

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/techsupport

pale pagodaBOT Apr 30, 2020, 8:44 PM

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spring grotto Apr 30, 2020, 8:44 PM

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Pointland contact options for customer support

exotic ingot Apr 30, 2020, 8:45 PM

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I did

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Theres radiosilence for now

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Funny thing is that my friend still got my account in frirndslist

spring grotto Apr 30, 2020, 8:46 PM

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Support can take anywhere between 1-4 business days to respond and they also work in CN's timezone so it'll just take a bit more time to get a response from them. And ye, accounts are never removed from the game, so your account will still be there

exotic ingot Apr 30, 2020, 8:48 PM

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Thank you on elaborating on the responce time and this is rather big deal for me. I decided to come back and im not going though fox hell again. No sir

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Its either restore or nothing

obtuse sage Apr 30, 2020, 8:54 PM

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when i buy the skin pack n i got skin for a char i dont have i can ask them to change it?

sinful yoke Apr 30, 2020, 8:55 PM

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they do not do such exchanges, sorry to say

obtuse sage Apr 30, 2020, 8:55 PM

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rip

cyan hollow Apr 30, 2020, 8:56 PM

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So my buddy lost his account, due to some sort of emulator issue, think he binded his twitter.
So is there a way to bring back his account via by email, and asking about rebinding to his account?
(I did take a screenshot of thd account in question, name and level, and thats it)

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The guy only had twitter to bind that account.

hushed bloom Apr 30, 2020, 8:57 PM

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what do I do if all of my barrage shots and cv bombs vanish on spawn/impact respectively

spring grotto Apr 30, 2020, 9:08 PM

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@cyan hollow Does he have the UID from the account? The long string of numbers that would've been from the profile in game
@hushed bloom Hm...I'd say try restarting your game and perhaps clearing the game cache to see if that changes anything. If not, try getting a recording of it happening for visual reference

cyan hollow Apr 30, 2020, 9:09 PM

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No I only have the the name and level.
Unfortunately enough

hushed bloom Apr 30, 2020, 9:09 PM

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mm might have been just an emulator setting I guess, seems to have fixed itself, thanks GavialPensive

cyan hollow Apr 30, 2020, 9:09 PM

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📎 Screenshot_20200430-135037_Azur_Lane.jpg

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Sorry if this isn't enough.
I mean I did talk to him about sending an email about it.

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Its in Washington server btw

spring grotto Apr 30, 2020, 9:11 PM

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Okay. If they do think they bound it w/ Twitter, try logging in w/ Twitter on the title screen of the game (options on the left hand side) and then making sure they're on the correct server (the one they played on before). If that doesn't work though, have them contact customer support so that they can help recover the account

hushed bloom Apr 30, 2020, 9:11 PM

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is there a list of recommended compatible versions for emulators btw? I feel like the game crashes for me a bit too often sometimes at random and sometimes when forcing it to render too much like rapid scrolling in the dock FeelsSharkMan

cyan hollow Apr 30, 2020, 9:13 PM

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Ok I'll be sure to tell him that. The email is al.cs@yo-star.com correct?

spring grotto Apr 30, 2020, 9:13 PM

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@hushed bloom Hm...unfortunately I'm personally not too knowledgeable w/ emus ChocolaSorry I just know about the commonly used ones (such as Nox, Memu, Bluestacks)
@cyan hollow Yepp, that it is

hushed bloom Apr 30, 2020, 9:14 PM

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understandable, thanks for the help 🙂

cyan hollow Apr 30, 2020, 9:17 PM

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Ok, I'll be sure to inform him about it.
I'm sure he will explain much more better than I can about what happened to C. Support.
Because I think it was an emulator problem, because I think he tried to sign in to it with the twitter sign in.
He didn't explain much to me, so I got only a few clues to go by. HammBite

cyan hollow Apr 30, 2020, 10:24 PM

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Is it truly manditory that he needs to send with the account number, even if he has the name, level, and server region.

sinful yoke Apr 30, 2020, 10:25 PM

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uid is not necessary

cyan hollow Apr 30, 2020, 10:26 PM

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My friend was asking about that

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So its fine for now, it just makes the process faster.

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Question can the twitter binding can get a bug where you cannot disconect it.

sinful yoke Apr 30, 2020, 10:38 PM

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you cannot disconnect a twitter bind if its the only bind on the account

cyan hollow Apr 30, 2020, 10:44 PM

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Ok, huh...

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So wait you can have multiple binds?
How?

elder vapor Apr 30, 2020, 10:48 PM

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Bind to each of Yostar, Facebook, Twitter

cyan hollow Apr 30, 2020, 10:48 PM

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Oh well I know that.
Ok nvm about the previous question

carmine hedge Apr 30, 2020, 11:17 PM

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Is this the right channel for purchase support too? My billing statement said I was double charged but I only received the gems for one pack

spring grotto Apr 30, 2020, 11:28 PM

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You'll need to contact customer support and they'll get your items sorted out for you

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/techsupport

pale pagodaBOT Apr 30, 2020, 11:28 PM

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spring grotto Apr 30, 2020, 11:28 PM

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Pointland contact options for them

carmine hedge Apr 30, 2020, 11:28 PM

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Many thanks

real basalt May 1, 2020, 12:43 AM

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Is here a good place to ask why my game has crashed five times in less than five seconds for each login?

edgy marlin May 1, 2020, 1:31 AM

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hello i have buy a pack and still not receiving anything can someone help me out

cobalt snow May 1, 2020, 2:54 AM

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@edgy marlin sorry for the delayed response, but contact the above link as per toaster to get your items sorted

hollow ermine May 1, 2020, 3:47 AM

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Good day Tech-support, may I ask about Payment methods in-game?

sinful yoke May 1, 2020, 3:47 AM

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whats the question?

hollow ermine May 1, 2020, 3:48 AM

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What are your payment methods in the game? Is it just straight cards?

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Like Debit or Visa?

sinful yoke May 1, 2020, 3:49 AM

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well it depends on your app store, generally it will accept giftcards, currency already in your account, debit/visa, paypal etc

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those options above are for sure taken for azur lane

hollow ermine May 1, 2020, 3:50 AM

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There isn't any like third party site that can link to Bank payments?

sinful yoke May 1, 2020, 3:51 AM

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paypal ThinkZed

hollow ermine May 1, 2020, 3:52 AM

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Guess Debit/Visa it is. Thank you very much.

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Last question, is it safe to do this payments via Noxplayer?

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Asking this just in case.

sinful yoke May 1, 2020, 4:01 AM

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yes it is

hollow ermine May 1, 2020, 4:02 AM

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Thank you very much.

wary sonnet May 1, 2020, 4:09 AM

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Hey tech support, the game still seems to restart by itself out of the blue, it happens more often when I try going to battle

sinful yoke May 1, 2020, 4:23 AM

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what device do you use?

wary sonnet May 1, 2020, 4:26 AM

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Moto G4 plus

carmine hedge May 1, 2020, 5:33 AM

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infinite enterprise loading screen

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hasnt happened b4 ever

weary adder May 1, 2020, 7:42 AM

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OwariWOKE

edgy marlin May 1, 2020, 10:58 AM

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I’ve contacted support via mail and they ask more infos about my account like commander level and stuff like this to check status on my problem and i have no more response from now? Should i resend a mail for my problem ?

wary sonnet May 1, 2020, 12:10 PM

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I tried again, this time removing all game files from storage and then downloading all of it once more

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It still restarts when I go to battle

lost pagoda May 1, 2020, 12:38 PM

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I have contacted support and like they keep asking me the same question even tho I sent in my info and proof 2 times.

misty crow May 1, 2020, 1:39 PM

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@wary sonnet Older motorola devices have had issues with AL for a long time. Unless you upgrade to android 8.0, such issues will persist

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@edgy marlin When did you contact them?

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@carmine hedge Could you try using a vpn

carmine hedge May 1, 2020, 1:53 PM

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I set the 6 digit passcode to unlock ships a long time ago which I have forgotten, and my password hint is no help. Is there a way to contact Yostar to have this password reset?

carmine hedge May 1, 2020, 2:38 PM

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@misty crow Vpn doesnt work
clearing cache dont work
redownloading the game dont work

any other possible fixes?

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📎 Screenshot_20200501-155158_Azur_Lane.jpg

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this happens after reinstalling the game

edgy marlin May 1, 2020, 2:55 PM

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Yesterday @misty crow

wary sonnet May 1, 2020, 2:56 PM

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@misty crow well that's unfortunate. Thanks for the response

misty crow May 1, 2020, 2:58 PM

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@edgy marlin well, they aren't working today as it's a public holiday so there will be some delays in response time

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So please be patient

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@lost pagoda when did you contact them?

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@carmine hedge probably only alternative is try a diff network

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/techsupport

pale pagodaBOT May 1, 2020, 3:12 PM

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misty crow May 1, 2020, 3:12 PM

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@carmine hedge please contact them as per the above ^

misty hatch May 1, 2020, 3:18 PM

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I'm not sure if this is the right channel, but does anyone else get double notifications for things like mission completion /lab completion?

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I uninstalled and reinstalled but it seems to still happen.

lost pagoda May 1, 2020, 3:22 PM

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@misty crow yesterday at 11:59am

gritty tide May 1, 2020, 3:23 PM

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📎 Screenshot_20200501-232330.png

misty crow May 1, 2020, 3:23 PM

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probably just the auto generated reply then @lost pagoda

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@gritty tide restart the game

lost pagoda May 1, 2020, 3:24 PM

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Yeah and I read that they have a holiday

misty crow May 1, 2020, 3:24 PM

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@misty hatch happens on occassion, just restart your device

lost pagoda May 1, 2020, 3:24 PM

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So guess ill waiy

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Wait*

gritty tide May 1, 2020, 3:24 PM

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Thanks.

misty hatch May 1, 2020, 3:37 PM

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Gotcha, thanks ender

carmine hedge May 1, 2020, 3:59 PM

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Just come back to say my issue was fixed after reinstalling multiple times

digital tapir May 1, 2020, 4:51 PM

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I joined this server because I lost my account

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Help pls

west moon May 1, 2020, 4:51 PM

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yo

topaz sky May 1, 2020, 4:51 PM

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@west moon whats the problem

west moon May 1, 2020, 4:51 PM

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when i click to buy

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it says invalid parameter

topaz sky May 1, 2020, 4:51 PM

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First thing have u downloaded the game from playstore ?

west moon May 1, 2020, 4:51 PM

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and from my phone it says something for API

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ofc

topaz sky May 1, 2020, 4:52 PM

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Which region do u live in ?

west moon May 1, 2020, 4:52 PM

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Greece

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im on avrora server

topaz sky May 1, 2020, 4:52 PM

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By any chance u have vpn?

west moon May 1, 2020, 4:52 PM

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nope

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i dont

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i will eventually be able to buy it

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but its annoying

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cause i have to try so many times

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seriously

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WAIT IT WORKED

topaz sky May 1, 2020, 4:53 PM

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But make sure u are getting the purchase message

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And u are not buying multiple times

digital tapir May 1, 2020, 4:54 PM

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Can I get help

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Uhh

misty crow May 1, 2020, 4:55 PM

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did you bind your account

digital tapir May 1, 2020, 4:55 PM

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No

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I didn't

misty crow May 1, 2020, 4:55 PM

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do you at least remember your username?

digital tapir May 1, 2020, 4:55 PM

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I know my username and commander level

misty crow May 1, 2020, 4:56 PM

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if that's the case

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/techsupport

pale pagodaBOT May 1, 2020, 4:56 PM

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misty crow May 1, 2020, 4:56 PM

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please contact them as per the above message

digital tapir May 1, 2020, 4:56 PM

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Oh thanks

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I have a problem

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I can only contact them if I have the UID

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Which I don't

misty crow May 1, 2020, 5:08 PM

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leave it blank

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or rather just put you don't remember

digital tapir May 1, 2020, 5:08 PM

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Oh that's fine?

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Thanks

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They sent an automated mail to my email which says "how may we help you, please elaborate" but I don't know how to reply to them

spring grotto May 1, 2020, 5:15 PM

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That's just an automated bot reply. If you already sent in all your information possible, you just need to wait for their actaul response at that point

digital tapir May 1, 2020, 5:16 PM

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Oh ok

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Thanks a lot

spring grotto May 1, 2020, 5:16 PM

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Keikuthumbsup

carmine hedge May 1, 2020, 5:46 PM

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So the "SHARE" button is not working for me would data repair maybe fix it?

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only on my ipad

fiery flame May 1, 2020, 5:52 PM

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And early i had problem with take chars to dorm. What is it?

📎 Screenshot_20200501-174135_Azur_Lane.jpg

misty crow May 1, 2020, 6:00 PM

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connection issue

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restart the game

dawn cargo May 1, 2020, 7:30 PM

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uhh, i set a secondary password because i panicked when i suddenly got disconnected and it says i was logged in through another device, so i did, and it was idk few months back, now im prompted with it and i forgot what it is, i usually set the same 6 digit pin for every game but i dont think this was the same case, ive tried 4 times, i think i remember now but im unsure, could anyone tell me what happens om the 5th or how do i check it?

spring grotto May 1, 2020, 7:32 PM

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Afaik, there's no lock function on it for invalid attempts. But if you do happen to forget it and not able to get it figured out and need to reset it, you'll need to contact customer support to get it fixed

dawn cargo May 1, 2020, 7:33 PM

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alrighty thank you, ill try to remember it and give it another shot then ill try to get to support if i still cant open it

topaz sky May 1, 2020, 7:48 PM

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@wary sonnet idk if this will work but can u try disabling google playstore and then run the game

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and when u disable it will ask u for factory reset, u dont need to do that

dawn cargo May 1, 2020, 7:57 PM

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okay i finally remembered the password, and 5th wrong password only makes you unable to input for 15 minutes

wary sonnet May 1, 2020, 7:58 PM

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@topaz sky I guess it's worth a shot

topaz sky May 1, 2020, 7:59 PM

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Yup

wary sonnet May 1, 2020, 8:03 PM

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Still the same thing

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I guess I'll have to try an emulator on my pc

topaz sky May 1, 2020, 8:05 PM

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Yeah

wary sonnet May 1, 2020, 8:08 PM

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You use NOX right? Do you play AL in it?

cosmic fern May 1, 2020, 9:26 PM

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I accidentally spent some gems on oil while doing a mission. Is it possible to get that refunded?

sinful yoke May 1, 2020, 9:29 PM

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unfortunately it is not possible

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all purchases with gems are final

rigid valve May 1, 2020, 9:46 PM

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please optimize the dock so me buying more space and filling it doesnt give my game a stroke YorkBruh

carmine hedge May 1, 2020, 9:56 PM

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Hello kawaa and toast SpeeWave

cursive condor May 2, 2020, 1:49 AM

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Anything wrong with login screen? I juat see manjuu jumping and can't log in.

cobalt snow May 2, 2020, 1:51 AM

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might be a temp connection issue, try restarting your device/router or using alt connections.

proud schooner May 2, 2020, 5:17 AM

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This is kinda stupid

storm widget May 2, 2020, 6:54 AM

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Sandy is now lag af 😫

mellow mountain May 2, 2020, 6:59 AM

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So uh can I get some support please?

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If that’s like cool.

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Sorry I am just really angry and trying not to blow up

spring grotto May 2, 2020, 7:00 AM

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What exactly is the issue?

mellow mountain May 2, 2020, 7:00 AM

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So I registered my account with Yostat

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Yostar*

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Lost everything

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All my progress

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My account

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Everything gone

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I don’t know if it is recoverable or not but if it’s not I am going to be really upset in all honesty.

spring grotto May 2, 2020, 7:01 AM

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Did you try to registering on the title screen of the game?

mellow mountain May 2, 2020, 7:01 AM

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Yes

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That’s where I registered from

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And it yeet’d my account into something else

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I really just hope my account isn’t gone

spring grotto May 2, 2020, 7:02 AM

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Gotcha. So that title screen is only for logging into bound accounts. To actually bind your account, you need to do so from the settings menu in game. But no worries, your account is still recoverable. You will just need to contact customer support w/ your account information and let them know that you lost the account and they'll help you get it back

mellow mountain May 2, 2020, 7:02 AM

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I don’t want to have to start over for the third time

spring grotto May 2, 2020, 7:02 AM

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/techsupport

pale pagodaBOT May 2, 2020, 7:02 AM

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mellow mountain May 2, 2020, 7:03 AM

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Okay.

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Phew.

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Well that was sketchy

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Cause I also bound it to my Twitter

misty crow May 2, 2020, 7:04 AM

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If you did bind to your twitter you can just log back into it

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Thinkpitz

mellow mountain May 2, 2020, 7:04 AM

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Oh

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Well I bound it both yostar and Twitter

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How would I sign into it

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Also I kinda had to reinstall Azur Lane

misty crow May 2, 2020, 7:05 AM

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that being said if you bound to your twitter correctly ofc

mellow mountain May 2, 2020, 7:05 AM

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I am quite certain I did.

misty crow May 2, 2020, 7:05 AM

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if you did bind to your twitter in the game settings

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previously

mellow mountain May 2, 2020, 7:06 AM

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I got the thing to connect the accounts and it approved it

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Uh

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No I did it on the main screen?

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....

misty crow May 2, 2020, 7:06 AM

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Yeah that's not how you bind

mellow mountain May 2, 2020, 7:06 AM

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Well I wish I would of known that

misty crow May 2, 2020, 7:06 AM

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https://i.imgur.com/roy6tih.jpg

Imgur

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for reference

mellow mountain May 2, 2020, 7:06 AM

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Why would the buttons be there then😞

misty crow May 2, 2020, 7:06 AM

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it's for you to log back into a previously bound account

mellow mountain May 2, 2020, 7:07 AM

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Like that’s just upsetting

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And confusing

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Oh

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Well great

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That’s fantastic 😞

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So what do I do now?

misty crow May 2, 2020, 7:07 AM

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so yeah you'd need to contact customer support as what toaster said

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/techsupport

pale pagodaBOT May 2, 2020, 7:07 AM

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mellow mountain May 2, 2020, 7:07 AM

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Okay

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Is there a website I can sign into

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To check my account

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Like the login info to make sure I get it right

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For the account?

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Or no?

misty crow May 2, 2020, 7:13 AM

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We can check if it's correctly binded, but that requires you to have your user ID

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which can't be accessed unless you took it down when you had access to the game

mellow mountain May 2, 2020, 7:14 AM

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I do not know my aid

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ID*

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😞

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I mean I might of screenshotted it?

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Where is it supposed to be located

misty crow May 2, 2020, 7:15 AM

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in your profile

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after clicking your secretary's chibi

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from after logging in

mellow mountain May 2, 2020, 7:15 AM

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Ah

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In the top left?

misty crow May 2, 2020, 7:16 AM

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yes

mellow mountain May 2, 2020, 7:16 AM

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Okay.

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I don’t think I have it

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So how long is the wait for help?

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Will having the account name help?

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Cause that’s all I got I think endless it makes you register it to an email

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Or something

misty crow May 2, 2020, 7:21 AM

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it's 1-4 working days usually, but because they're away due to public holiday, it may be slightly longer

mellow mountain May 2, 2020, 7:21 AM

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Okay.

misty crow May 2, 2020, 7:21 AM

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you kinda need the account name if you want any chance of recovery

mellow mountain May 2, 2020, 7:21 AM

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I do know the account name

misty crow May 2, 2020, 7:21 AM

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cos if not they won't be able to tell which account is yours

mellow mountain May 2, 2020, 7:21 AM

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That’s all I know

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Is the account name

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Which is displayed at the upper left hand corner correct?

misty crow May 2, 2020, 7:22 AM

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yes

mellow mountain May 2, 2020, 7:22 AM

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Okay then perfect

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Phew

#

I feel better

#

I was worrying and panicking ngl

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You all have it tough huh

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Dealin with crazies like me a lot huh

#

😂

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Seriously I appreciate y’all

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Thank you very much

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For all y’all’s help

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I really appreciate both of your help, Toaster and Ender

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Thanks for putting up with me

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😊

ember epoch May 2, 2020, 7:46 AM

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@vast quartz hey sorry for pinging, but I lost my account as my phone decided to delete the app to make room, even though it had plenty of room. I tried messaging via ingames help section, but after asked to talk to someone it went quiet.

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I kept reading and a suggestion ingame was to try sending a message here

vast quartz May 2, 2020, 7:48 AM

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@ember epoch hmm let me ask wat we can do since we are on vacation till wednesday

ember epoch May 2, 2020, 7:48 AM

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Sounds good, thank you

nova gull May 2, 2020, 8:38 AM

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hey guys i know you are on vacation, but how long does it normally take for an answer from ingame support? been waiting for 9 days now...nothing. i think i asked last week already but this is getting ridiculous.

ember epoch May 2, 2020, 8:43 AM

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@vast quartz Sorry again for the ping, should I send you the info the ingame prompts requests? I can also send the screenshots I have from ingame with my info if that helps

vast quartz May 2, 2020, 8:48 AM

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@ember epoch still waiting for response, let me contact u in dm

proven grotto May 2, 2020, 8:50 AM

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I don't know that has anyone experienced disconnection and logging issues in the last 10 hours?

sinful yoke May 2, 2020, 9:32 AM

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@nova gull around 0-5 business days (this means not weekends) and I believe staff are on holiday right now for golden week

nova gull May 2, 2020, 9:53 AM

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@sinful yoke thanks, but it`s still been 7 business days and it said on twitter support staff would be available. other possibilities?

sinful yoke May 2, 2020, 10:17 AM

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you may want to send a follow up reply to your own email @nova gull

ember epoch May 2, 2020, 10:31 AM

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@vast quartz Last time I'll be pinging, but it's good news. I knew I'd bound something to my account. I was able to log back in using my twitter. Sorry for all the commotion and thank you

vast quartz May 2, 2020, 10:31 AM

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o grats 🎉

carmine hedge May 2, 2020, 11:51 AM

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Someone can help me about my old account in private plz? ):

carmine hedge May 2, 2020, 12:20 PM

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@vast quartz

neon pecan May 2, 2020, 2:17 PM

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Can someone verify my old account? I'm trying to find it on my twitter accounts but i cant find it

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This was my account

vast quartz May 2, 2020, 2:25 PM

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@neon pecan @carmine hedge please send a support email with your account info to al.cs@yo-star.com

neon pecan May 2, 2020, 2:29 PM

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Ahh okay

plucky sonnet May 2, 2020, 4:31 PM

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My account has been deleted, although it was linked to Facebook

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What should I do?

spring grotto May 2, 2020, 4:33 PM

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if you had it bound to FB, log into your FB account from the title screen of the game and then choose the server that you originally played on (such as Amagi, Sandy, etc) as your account stays on the server that it was created on

plucky sonnet May 2, 2020, 4:33 PM

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Ok

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Thanks

#

But what does this error just mean?

📎 Screenshot_20200502-193402.jpg

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Purely out of interest

spring grotto May 2, 2020, 4:38 PM

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It sounds like the FB login didn't work. If I had to guess why, either it was cancelled out of or the incorrect credentials were used. But that's just a guess from me CoconutThink

plucky sonnet May 2, 2020, 4:39 PM

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Ok

lost pagoda May 2, 2020, 7:52 PM

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So I haven't received a response back from AL support about my 20$ of gems that aren't appearing.. should I wake till next week?

cobalt snow May 2, 2020, 8:15 PM

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They're off for the weekend/holiday

#

Won't be back until the 5th officially, and may have some backlogs to get through

shut bane May 2, 2020, 9:12 PM

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I tried logging in using my Twitter account because I was told it would make a new account for me to start the game from scratch, however all it did was bind to the guest account that I wanted to forget ever existed. When trying to unbind my Twitter account, I’m greeted with this message with no results, any help?

📎 image0.png

sinful yoke May 2, 2020, 9:15 PM

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you need at least 2 binds to unbind one account is why that error is present (you only have 1 bind on the account) @shut bane

#

alternatively you can contact customer support and they can remove the bind for you so that logging into said account wont happen when you try using that twitter

shut bane May 2, 2020, 9:23 PM

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Thanks for the help

woven tide May 2, 2020, 10:23 PM

#

Currently unable to log in to Lexington server? Game loads fine, login fine, but once i select my server and try to access it, screen goes black and loops back to the logo/loading screen. Cant get in via emulator either, and have already unin/reinstalled the game. Also just tried to get into a different server just to see, and I was able to get into Amagi just fine, but not the server my account is on. Anyone able to possibly clarify? The fact that im only unable to get access to the server my account is on really worries me.

thorn iron May 2, 2020, 10:24 PM

#

Which nox website is the legit one?

#

or do people prefer bluestacks?

shut bane May 2, 2020, 11:32 PM

#

@thorn iron This channel is more focused towards providing technical support with the game. If you seek help with using a specific emulator or someone’s second opinion, I recommend you try asking in #al-general or possibly #gameplay-help.

carmine hedge May 2, 2020, 11:51 PM

#

Is there a way to unbind my YoStar Account?

#

I accidentally binded it to my other AL account.

sinful yoke May 3, 2020, 12:15 AM

#

@carmine hedge please contact customer support to get the yostar account unbound SandyWink

#

/techsupport

pale pagodaBOT May 3, 2020, 12:15 AM

#

sinful yoke May 3, 2020, 12:15 AM

#

their contact info is above AmazonPoint

carmine hedge May 3, 2020, 12:15 AM

#

Thanks you very much

scenic thistle May 3, 2020, 2:32 AM

#

if we didnt get last months monthly login boat(s) how do we go about doing an inquiry about that or is it like roll backs and it will eventually come in the mail?

spring grotto May 3, 2020, 2:33 AM

#

You mean for April? April didn't have a login boat, just furniture

scenic thistle May 3, 2020, 2:35 AM

#

talking about the login for 15 days one? thought there was somthin for not missing a day guess i misunderstood that welp ty

craggy coral May 3, 2020, 4:38 AM

#

I got the same issue as Honey above, I am currently not able to login into my account in the Lexington Server, I tried the other servers and those work fine, all except Lexington which is where my main account is in.

woven tide May 3, 2020, 4:59 AM

#

not thrilled that someone is having the same issue, but somewhat good to know it's not unique to me, i'll let you know if i ever get any solution

sudden niche May 3, 2020, 5:07 AM

#

hey guys so i bought a pack and got charged and never received items, i tried emailing and 24 hours have passed and they havent responded yet

#

what else is there to do?

misty crow May 3, 2020, 6:37 AM

#

All you can do is wait

#

Since they don't work on weekends

obtuse maple May 3, 2020, 6:49 AM

#

I forgot my secondary password, what should i do ?

spring grotto May 3, 2020, 6:50 AM

#

/techsupport

pale pagodaBOT May 3, 2020, 6:50 AM

#

spring grotto May 3, 2020, 6:50 AM

#

Pointland please do contact customer support w/ one of the above methods as they'll need to help you reset it

obtuse maple May 3, 2020, 7:02 AM

#

Sent UniHappy

stiff umbra May 3, 2020, 7:08 AM

#

Eh why didn't my daily commission reset?

rich harbor May 3, 2020, 10:37 AM

#

Help

#

📎 Screenshot_2020-05-03-13-34-58-009_com.YoStarEN.AzurLane.jpg

#

Azur lane doesnt load

lost cradle May 3, 2020, 12:36 PM

#

@vast quartz why gale is still relaxing i gave her the requirements for recovering an acc

orchid hazel May 3, 2020, 12:37 PM

#

they dont work on weekends

lost cradle May 3, 2020, 12:37 PM

#

Wel they left a note on holiday the purchase and account problems comes first oof

obtuse maple May 3, 2020, 12:55 PM

#

celest summit May 3, 2020, 1:20 PM

#

Boss fleet does not appear to spawn. However the ships will go around the cell which the boss fleet actually spawned but you can go to that particular cell anyway. Restarted game and boss fleet appeared where the ships were not pathfinding through.

📎 Screenshot_20200503-231604.jpg

queen wasp May 3, 2020, 2:16 PM

#

One message removed from a suspended account.

half path May 3, 2020, 2:36 PM

#

Monarch's missing audio lines are a known bug on certain OS-dependent versions of the game.

orchid hazel May 3, 2020, 2:36 PM

#

@queen wasp ive heard that monarch voice lines are bugged for some people on IOS, first time hearing about crashes

half path May 3, 2020, 2:36 PM

#

But yeah, I haven't heard of crashing before either, that's rather odd.

queen wasp May 3, 2020, 2:37 PM

#

One message removed from a suspended account.

half path May 3, 2020, 2:43 PM

#

Only advice I can give is probably to just avoid doing what you said causes the crashes until the issue is properly patched, unless you want to try a file repair. It won't fix the missing audio, but it could help with the crashing.

queen wasp May 3, 2020, 3:58 PM

#

One message removed from a suspended account.

sinful yoke May 3, 2020, 7:09 PM

#

please do a file repair in settings or at the title screen @queen wasp

#

it sounds very likely to be corrupted files

queen wasp May 3, 2020, 7:11 PM

#

One message removed from a suspended account.

sinful yoke May 3, 2020, 7:12 PM

#

there is an option in settings under audio called File Repair (I believe) or at the title screen there is a little gear icon in the top right corner

queen wasp May 3, 2020, 7:13 PM

#

One message removed from a suspended account.

crude willow May 3, 2020, 8:41 PM

#

Hello. Do not tell me how to restore an account? I forgot to tie it and when reinstalling the game, lost it.

spring grotto May 3, 2020, 8:42 PM

#

/techsupport

pale pagodaBOT May 3, 2020, 8:42 PM

#

spring grotto May 3, 2020, 8:42 PM

#

Pointland you will need to talk to customer support with one of those contact options and they will help you recover the account

crude willow May 3, 2020, 8:47 PM

#

thanks

fiery flame May 3, 2020, 9:35 PM

#

Why for avrora don't have to buy fourth place for skill exp book?

crude willow May 3, 2020, 9:52 PM

#

I created a support request email me the bot said 'Hi there,

You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.

Thank you!'. To me anything more is not necessary to specify?

turbid musk May 3, 2020, 10:19 PM

#

i need help, i logged on azur lane but i can't load my character on the server,
as if it didn't exist

spring grotto May 3, 2020, 10:22 PM

#

@crude willow If you already gave them all your information, you just need to wait for their human response
@turbid musk Did you have your account bound? And did you make sure you're logging into the correct server?

turbid musk May 3, 2020, 10:27 PM

#

i have a bounded account and i'm logging on the correct server (lexington)

spring grotto May 3, 2020, 10:28 PM

#

Okay. If you had it bound, log into your account from the title screen of the game and then try fully logging into all the servers just to try them all

carmine hedge May 3, 2020, 11:00 PM

#

Hii toast and kawaa u556Wave

tranquil nymph May 4, 2020, 2:26 AM

#

i got black screen when startin the game

fiery flame May 4, 2020, 3:17 AM

#

Where is 4 and 5 place? Bug? Avrora serwer

📎 20200503_222257.jpg

#

To buy

spring grotto May 4, 2020, 3:18 AM

#

confusedjeanne

#

There's only 3 academy slots

fiery flame May 4, 2020, 3:19 AM

#

For other servers is more

spring grotto May 4, 2020, 3:19 AM

#

There shouldn't be, no. If you can get some screenshots for visual reference as that would be a bug

rich trail May 4, 2020, 3:20 AM

#

Hey, have an account related issue

fiery flame May 4, 2020, 3:21 AM

#

📎 unknown-49.png

#

From my friend

sinful yoke May 4, 2020, 3:21 AM

#

that looks like just 3 slots

#

@rich trail what is the issue?

rich trail May 4, 2020, 3:22 AM

#

Account bind issue/someone else possibly on my account. Weird af

fiery flame May 4, 2020, 3:22 AM

#

So every server got only per 3 slots?

sinful yoke May 4, 2020, 3:23 AM

#

yes every server has 3 tactical class slots

spring grotto May 4, 2020, 3:23 AM

#

Yes, only 3

#

for all servers

fiery flame May 4, 2020, 3:23 AM

#

uwu ok

sinful yoke May 4, 2020, 3:23 AM

#

@rich trail can you explain more about the bind issue? how do you know someone may be on your account? is it like a bind you never set?

rich trail May 4, 2020, 3:24 AM

#

@sinful yoke Yeah. I have my account bound via FB, which I know is all good. I want to bind it to my Yostar account as well. It works out, email cool. But it says it's bound to another account. Got network connection error (someone else is using this device/account) something like that

#

When trying to bind to yostar it gives different UID.

sinful yoke May 4, 2020, 3:25 AM

#

can you show the error and the uid?

modest knot May 4, 2020, 3:26 AM

#

For some reason all notifications are coming 4× times instead of 1 , be it commision or tactical class one

📎 IMG_20200504_085516.jpg

rich trail May 4, 2020, 3:26 AM

#

@sinful yoke here? yerr.

sinful yoke May 4, 2020, 3:26 AM

#

dms work best if it displays your fb info etc

rich trail May 4, 2020, 3:27 AM

#

idc ill just delete in a second or two

#

if that was good enough

sinful yoke May 4, 2020, 3:27 AM

#

so the error there is just an error code, not an actual uid

#

does the yostar email share the same email as your facebook's email?

rich trail May 4, 2020, 3:27 AM

#

no

#

but I have access to both emails

#

I do have the option to bind to twitter though

#

if that's easier.

sinful yoke May 4, 2020, 3:28 AM

#

unusual it gives a facebook/twitter error for a yostar account issue LeanderXD

rich trail May 4, 2020, 3:28 AM

#

huh

#

what about the error that someone was logged into account etc?

#

I definitely got something that gave some specific wording and it logged me out

sinful yoke May 4, 2020, 3:29 AM

#

usually that error is a result of a poor/unstable internet connection, where a bump in the connection will end up creating 2 instances by accident from it being shaky

#

changing from wifi to data or vice versa can cause the error to appear as well SandyWink

rich trail May 4, 2020, 3:30 AM

#

first i've experienced it

sinful yoke May 4, 2020, 3:30 AM

#

have you ever accidentally tried logging into yostar at the title screen with the same email?

rich trail May 4, 2020, 3:31 AM

#

uhhhhhhhhhhhhhhhhhh

#

I want to say I have/

sinful yoke May 4, 2020, 3:33 AM

#

if you have it will create a new account with that email as its bind, so its likely you did and forgot, but regardless you should contact customer support to say your email is on another account SandyWink they will try to help you move the yostar bind to your actual account

#

/techsupport

pale pagodaBOT May 4, 2020, 3:33 AM

#

sinful yoke May 4, 2020, 3:33 AM

#

their contact info is above AmazonPoint

rich trail May 4, 2020, 3:34 AM

#

Gotcha

sinful yoke May 4, 2020, 3:34 AM

#

please note that since they are on holiday it will be a little longer to get a response SandyWink

rich trail May 4, 2020, 3:34 AM

#

Where I am, I’m chillin

#

I think a couple days off is fine considering I have access to the emails in regards to the accounts

#

KannaSip

#

Thanks for the response y’all are some next level service like (from what I’ve experience so far)

#

nico_vibing

vagrant osprey May 4, 2020, 5:05 AM

#

How to unbind my yostar account?

spring grotto May 4, 2020, 5:05 AM

#

You'll need to contact customer support for them to manually unbind it for you

#

/techsupport

pale pagodaBOT May 4, 2020, 5:05 AM

#

spring grotto May 4, 2020, 5:05 AM

#

Pointland contact options for customer support in the bot message

vagrant osprey May 4, 2020, 5:08 AM

#

Thank

flat mulch May 4, 2020, 5:14 AM

#

Can't check mail, infinite loading manjuus - is it just me?

#

no, it's not my internet connection

rotund bough May 4, 2020, 7:18 AM

#

Can i have one account in two device?

sinful yoke May 4, 2020, 7:19 AM

#

yes you can as long as you bind it and login to it

graceful condor May 4, 2020, 7:23 AM

#

Help i lost my account

sinful yoke May 4, 2020, 7:25 AM

#

did you previously bind it?

graceful condor May 4, 2020, 7:33 AM

#

Yes i bind my facebook account

sinful yoke May 4, 2020, 7:34 AM

#

have you logged in at the title screen?

graceful condor May 4, 2020, 7:38 AM

#

Yes i login again today

sinful yoke May 4, 2020, 8:04 AM

#

does it keep sending you to a new account? @graceful condor

graceful condor May 4, 2020, 8:05 AM

#

Yes

silver nymph May 4, 2020, 10:15 AM

#

I cant login atm game freeze then says connection lost something

#

Hmm weird now it let me in

real shale May 4, 2020, 11:03 AM

#

My tactical training mission didint count/cant be finished even i do some Daily

📎 Screenshot_20200504-190207_Azur_Lane.jpg 📎 Screenshot_20200504-190158_Azur_Lane.jpg

orchid hazel May 4, 2020, 11:04 AM

#

thats not the daily, thats the academy

real shale May 4, 2020, 11:05 AM

#

Oh, tnx.. my bad there, maybe the lack of sleep getting on me

edgy marlin May 4, 2020, 11:19 AM

#

hello my problem still not solve since there are on weekend/holiday so i wondering, i bought a special pack from a event if my issue still not solve before event end what happens? My problem start wednesday last week

#

i already send a mail they respond for more info on the acccunt thursday and no info since then

obtuse maple May 4, 2020, 11:56 AM

#

half path May 4, 2020, 12:04 PM

#

Please note that staff are on holiday until the 5th, so responses may take longer than usual.

cursive onyx May 4, 2020, 12:39 PM

#

where should i go for delivery issues with the azur lane store?

spring grotto May 4, 2020, 12:40 PM

#

al.cs3@yo-star.com for store/delivery related issues

#

send them an email w/ your situation/issue ChocolaWink

obtuse maple May 4, 2020, 1:29 PM

#

Alright

mental girder May 4, 2020, 2:35 PM

#

Is Glasgow’s Voicelines working for anybody, she’s still mute on mine.

crude willow May 4, 2020, 6:02 PM

#

There is an approximate duration, during which the technical support responds?

cobalt snow May 4, 2020, 6:02 PM

#

Normally a business week, but they're away until the 6th so expect a backlog/longer response time than normal.

tulip pike May 5, 2020, 12:02 AM

#

📎 Screenshot_20200504-185219.png

#

I found a little text error in one of the game notifications

errant rock May 5, 2020, 1:58 AM

#

For some reason i cant buy the resource packs and it keep saying "Purchase currency is not supported", but i can buy the 30$ but not the other limited resource packs

quaint raven May 5, 2020, 2:17 AM

#

@errant rock https://yostar.helpshift.com/a/azur-lane/ try contacting here? Idk how quick the response will be though

Yostar Support

Azur Lane

Have a question? Search for answers

errant rock May 5, 2020, 2:17 AM

#

aight

lost cradle May 5, 2020, 2:42 AM

#

Gale wtf i need to get ny account back

#

@quaint raven just the same

📎 Screenshot_20200505_104404.jpg

quaint raven May 5, 2020, 2:45 AM

#

Press the big red contact button WarShrug

#

Opens a support ticket thing

#

Doesn't help if you've already sent an email though

lost cradle May 5, 2020, 2:46 AM

#

@quaint raven i contacted gale directly on email but still not reply

#

Wtf gael

quaint raven May 5, 2020, 2:46 AM

#

I mean how long has it been UnicornFused

#

It does take time

lost cradle May 5, 2020, 2:49 AM

#

@justintime222#4366 Not like before The rest

#

She can reply like 10 hrs after

misty crow May 5, 2020, 2:52 AM

#

@lost cradle Please don't insult the staff or use racial slurs. They're against the server rules.

#

In case you were not aware the staff are away for a public holiday from friday till today as per their 2 tweets

#

While customer support is still working, the replies will be slower

lost cradle May 5, 2020, 2:53 AM

#

Well i need to get my account back tho

misty crow May 5, 2020, 2:54 AM

#

Then you'll just have to wait patiently?

lost cradle May 5, 2020, 2:54 AM

#

@misty crow its been 5 days

misty crow May 5, 2020, 2:54 AM

#

they've been away since the 1st

#

lost cradle May 5, 2020, 2:55 AM

#

Im still waiting and need to catch up on the rerun event

misty crow May 5, 2020, 2:55 AM

#

and they don't work on weekends to begin with

lost cradle May 5, 2020, 2:55 AM

#

Its mon tho

sinful yoke May 5, 2020, 2:55 AM

#

they still have backlog from emails before your own

misty crow May 5, 2020, 2:56 AM

#

https://twitter.com/AzurLane_EN/status/1255768877251784706

Azur Lane Official (@AzurLane_EN)

Dear Commander,

This a special reminder again. HQ will be away from the office from May 1st to May 5th for International Workers' Day holiday, but our customer support will remain on duty. Thanks for your understanding and continuous support!

#AzurLane #Yostar https://t.co...

Likes

862

#

lost cradle May 5, 2020, 2:56 AM

#

@misty crowI have an fb and they posted the same thing

#

Damn twitter got deleted

sinful yoke May 5, 2020, 2:57 AM

#

then you should know their responses are not instant and still will not be instant during the time periods listed above SandyWink

misty crow May 5, 2020, 2:57 AM

#

trying to contact them more times isn't going to help

#

in fact it may generate confusion if anything

lost cradle May 5, 2020, 2:58 AM

#

@misty crow I just sended the need for the account recovery days ago

#

And gale replying after like when i replied on noon she gonna reply on that

#

Night*

misty crow May 5, 2020, 2:58 AM

#

their typical response time can be anywhere from 1-4 working days to begin with

#

All you can do is wait patiently

#

badgering them more will not help

lost cradle May 5, 2020, 2:59 AM

#

Damn i will not catch up the event

sinful yoke May 5, 2020, 3:00 AM

#

we're sorry for the inconvenience

lost cradle May 5, 2020, 3:00 AM

#

Igh when the important event comes my account got yeeted

surreal sedge May 5, 2020, 4:22 AM

#

Hey I've been having issues with my game. I've been playing on my Chromebook since the first Divergent Chessboard event. But since my Chromebook updated back in mid-March my game has at worse been freezing and infinitely loading. And at the minimum texture errors followed by freezing or an infinite loading screen.

misty crow May 5, 2020, 4:27 AM

#

You'll need to do a file repair

#

The update likely corrupted some files

#

You can access the file repair button by going to the audio tab under the game settings

surreal sedge May 5, 2020, 4:27 AM

#

I've done that already

misty crow May 5, 2020, 4:27 AM

#

Tried reinstalling?

surreal sedge May 5, 2020, 4:28 AM

#

I did back in march

#

I could try again

cobalt zenith May 5, 2020, 4:29 AM

#

I actually have the same problems just as a few days ago

surreal sedge May 5, 2020, 4:29 AM

#

What device are you on?

cobalt zenith May 5, 2020, 4:29 AM

#

chromebook

#

update caused the game to freeze like yours and transitioning screens are black with infinite loading loop

surreal sedge May 5, 2020, 4:31 AM

#

Did you try data repair or reinstalling?

misty crow May 5, 2020, 4:32 AM

#

Unless there's an inherent compatibility issue with chrome books that we aren't aware of

cobalt zenith May 5, 2020, 4:32 AM

#

Data repair will go on and then freeze and Ive unistalled, reinstalled, shut down, restarted and even reverted the chromebook to factory settings

#

still the same issues

misty crow May 5, 2020, 4:32 AM

#

If reinstalling doesn't fix it

#

Then well it's probably the Chromebook update breaking things

cobalt zenith May 5, 2020, 4:34 AM

#

Yeah, wasn't acting like this before.

#

My other games play just fine

misty crow May 5, 2020, 4:36 AM

#

Well the game isn't exactly built to be run on Chromebooks so BoxSpite

#

You can try submitting a bug report I guess

#

But it may not get anywhere really

elder vapor May 5, 2020, 4:36 AM

#

Chrome books are designed for internet browsing and not much else

misty crow May 5, 2020, 4:37 AM

#

It might be something in the update that caused more ram to be used by the Chromebook than usual, so AL doesn't run properly anymore PortDoll

#

But yeah you can try your luck reporting the bug

#

Just be aware it might not go anywhere

cobalt zenith May 5, 2020, 4:39 AM

#

I don't know, my issues came before the update and was more frequent afterwards but it's fine, I just won't be playing for a while. Not until I get a newer compatible device

surreal sedge May 5, 2020, 4:40 AM

#

What chrome os version are you on?

cobalt zenith May 5, 2020, 4:40 AM

#

Version 81.0.4044.127

carmine hedge May 5, 2020, 4:41 AM

#

📎 Screenshot_20200504-214138.png 📎 Screenshot_20200504-214132.png

#

Well read the other way

#

Does anyone have any solutions?

#

Like deleting my twitter account etc?

sinful yoke May 5, 2020, 4:43 AM

#

what do you mean solutions?

#

you must contact customer support to recover an account, and you're doing it right now it seems

#

please go through with one of those articles to get on the road to account recovery SandyWink

carmine hedge May 5, 2020, 4:44 AM

#

Ye

#

Ok well I did that

#

But I'm just nervous nobody will respond

sinful yoke May 5, 2020, 4:45 AM

#

they usually respond in 0-5 business days

covert cave May 5, 2020, 6:45 AM

#

I don't know how I did it but

#

📎 image0.png 📎 image1.png 📎 image2.png 📎 image3.png 📎 image4.png

#

I think I broke it

spring grotto May 5, 2020, 6:49 AM

#

Just a UI bug that can happen at times. A restart of the app should ideally fix it

crystal crane May 5, 2020, 7:20 AM

#

Is there anyone I can speak to about a binding issue?

#

Help tab in game said to use this discord or email the support for help with this

hollow ermine May 5, 2020, 7:23 AM

#

Hello! I've have purchased Trade License using Debit card and it was success, but when I tried again for the $19.99, it says Transaction declined. It is my first time purchasing this game. Can someone give me a heads up?

fair lake May 5, 2020, 7:41 AM

#

Hum, I asked about my problem in "gameplay-help", but I don't think that was the right place to ask, so... I'm stuck on an infinite loading screen loop since 23:58, this is happening on both my iPhone and Nox emulator, I already try to reset (kill the app) multiple time and it's still the same, I though that could have been a server down time but apparently it's working fine for other.
I already took screenshot of the log if they are needed.

Edit: I just reset the app again and it's working now... but I was stuck like that for alsmost 40 minutes, so could that have been just a big bug? Regardless, if you're interested to see the log anyway I can still send it.
And sorry for the inconvenience.

livid flint May 5, 2020, 11:50 AM

#

Hey idk why but when i open AL this is all i see

📎 4387B2AA-8E5B-43F5-AC84-99B3056309AB.png

#

I cant play no matter what i do

i have tried to clear cookies reset my ipad reset the app and nothing changes

#

@stray coral they pinged u cause i was talking about this

stray coral May 5, 2020, 12:16 PM

#

TexasBlob

#

uhhh

#

this is not my speciality

#

let the tech guys handle this

livid flint May 5, 2020, 12:17 PM

#

Ah ok

carmine hedge May 5, 2020, 12:17 PM

#

Quite the long loading time here in Washington server for me. I've been 5 times restarting the app. I'll try to restart my phone.

livid flint May 5, 2020, 12:17 PM

#

So im not the only one

carmine hedge May 5, 2020, 12:23 PM

#

Okay, done with restarting my phone. Starting my app again.

livid flint May 5, 2020, 12:23 PM

#

Like do i need to delete the app or is it a bug AL is gunna patch

carmine hedge May 5, 2020, 12:26 PM

#

Okay, I'm in now.

livid flint May 5, 2020, 12:26 PM

#

H o w

carmine hedge May 5, 2020, 12:26 PM

#

Restarted my phone. That's it.

livid flint May 5, 2020, 12:26 PM

#

@carmine hedge did it load as you got in the app or??

carmine hedge May 5, 2020, 12:27 PM

#

Just normal load. I waited for like, 10 seconds.

livid flint May 5, 2020, 12:27 PM

#

Cause mine is a open the app and it just loads

#

@vast quartz

livid flint May 5, 2020, 12:57 PM

#

Is there anyone who can help me

hollow ermine May 5, 2020, 12:59 PM

#

@livid flint Right now, no ones answering, I have some question on them as well.

tribal wedge May 5, 2020, 12:59 PM

#

Remember: Yostar is on holiday.

#

Hmmm...

#

Says customer support should still be active.

#

WarShrug

hollow ermine May 5, 2020, 1:01 PM

#

I have questions on Customer support, but no ones answering. :/

livid flint May 5, 2020, 1:02 PM

#

Now its this but still frozen

📎 DB51B188-EB5C-41A6-9703-6679478229B4.png

#

so this popped up

📎 BD0F6B7E-0916-4AF2-8DA5-EB569D6AE233.png

#

And now its this

📎 2E789BF9-1CF4-4A5D-AE52-0497572EF304.png

#

Im starting to think its a internet problem which has never happened

#

but its only AL all my other apps open and work just fine

livid flint May 5, 2020, 2:04 PM

#

@sinful yoke

livid flint May 5, 2020, 2:41 PM

#

Wait i figured it out

#

our ISP is having problems some apps and sites run while others dont

lean surge May 5, 2020, 2:51 PM

#

/techsupport

pale pagodaBOT May 5, 2020, 2:51 PM

#

lost pagoda May 5, 2020, 3:33 PM

#

Is the staff can help me with my issue a week ago about the 20$ i bought in gems and I havent gotten them

hollow ermine May 5, 2020, 3:38 PM

#

Hello! I have purchased Trade License using my Debit card and it was success, but when I tried again for the $19.99, it says Transaction declined. It is my first time purchasing this game. Can someone give me a heads up?

echo loom May 5, 2020, 5:33 PM

#

Hello! My game wont load for some reason, i dont know why, but it wont load even after a device restart

noble ingot May 5, 2020, 6:28 PM

#

Hello I need help I lost my accompt when I change my phone

spring grotto May 5, 2020, 6:37 PM

#

Did you have it bound to FB, Twitter, or Yostar?

hearty dagger May 5, 2020, 7:31 PM

#

Hi, got the same problem, I played on my old phone and now that I'd like to play again, I can't becaue it was a guest account :c I can't get my hands on my UID, server or commander level because last time I played wa more than a year in the past... I'm starting to lose hope because without my uid, I'm afraid there is no options left for me

cobalt snow May 5, 2020, 7:31 PM

#

Contact them via the helpshift website, but in the area that it asks for UID, put that you don't have the UID. They'll try to work with you if possible.

hearty dagger May 5, 2020, 7:33 PM

#

OKay, I'll do it right now. Thanks !

frozen turret May 5, 2020, 7:52 PM

#

hello i trying to comeback, but somehow i lost my account. i still have the uid when i have a problem with yostar when purchasing a gem backthen and still have the order receipt. can i get my account back with it? thanks

spring grotto May 5, 2020, 7:54 PM

#

Did you have your account bound to FB, Twitter, or Yostar?

frozen turret May 5, 2020, 7:55 PM

#

nope, but i remember i bound it to my email

spring grotto May 5, 2020, 7:56 PM

#

Okay. You said you have the UID correct? Can you provide it real quick?

frozen turret May 5, 2020, 7:56 PM

#

yup

cyan hollow May 5, 2020, 8:01 PM

#

Question
I know having the UID would make the process easier for the recovery of an old account.
But is it a mandatory step?
(This is about my buddy's lost account from before, I just need some clarity)
He does have the new account, and it seem to be binded with his twitter, and the guide did say to also have the new accounts info for the recovery process.

sinful yoke May 5, 2020, 8:01 PM

#

it would just get rid of a few steps for staff

#

which makes it easier but its not entirely necessary

cyan hollow May 5, 2020, 8:04 PM

#

Ok ok, sounds realistic enough.

So what about the new account and such, in the recovery process
Basically what I said above? (Have its UID, and binding to either twitter or facebook)

sinful yoke May 5, 2020, 8:15 PM

#

did he reply to customer support with the new account information? @cyan hollow

#

sorry for the late response I am eating lunch

cyan hollow May 5, 2020, 8:17 PM

#

(Oh, no problem on the lunch part I understand)

I think he only told them about the lost account, and well what happened.
(Mind you I did tell him about the new account part later on)

And he also keeps telling me that the new account's twitter binding is unremoveable, and something like that.

sinful yoke May 5, 2020, 8:18 PM

#

if its the only bind it cannot be removed by the user itself, it must be removed by customer support

#

but in this case customer support will move the twitter binding onto the old account

cyan hollow May 5, 2020, 8:20 PM

#

Alright I think I understand that part.

So does he have to make a new email to be sent, with the added information about the new account?

#

Just to well tell them that, yes he has a new account and this is it's information and binding.

sinful yoke May 5, 2020, 8:24 PM

#

yes he will have to, though make sure he replies to his own original email and does not make a new email thread because it will confuse staff

cyan hollow May 5, 2020, 8:30 PM

#

Oh ok got it

carmine hedge May 5, 2020, 10:12 PM

#

Hi i have an issue

#

I cant log in to my account

#

It seems my phone has been delinked from my data, it starts a new game when i try to play

sinful yoke May 5, 2020, 10:13 PM

#

do you know what server your account is on?

carmine hedge May 5, 2020, 10:14 PM

#

Lexington

oak horizon May 5, 2020, 10:14 PM

#

nerd

sinful yoke May 5, 2020, 10:14 PM

#

are you logging into lexington right now?

oak horizon May 5, 2020, 10:14 PM

#

yeah

agile siren May 5, 2020, 10:15 PM

#

what is he on about he's on the server

#

ye where's the hentai porn

carmine hedge May 5, 2020, 10:15 PM

#

Yes, it starts the tutorial

oak horizon May 5, 2020, 10:15 PM

#

WHAT TUTP

#

tutorial?

sinful yoke May 5, 2020, 10:16 PM

#

@carmine hedge did you ever bind the account previously with twitter, facebook, or email(yostar)?

carmine hedge May 5, 2020, 10:16 PM

#

I did bind it to my twitter

sinful yoke May 5, 2020, 10:16 PM

#

<@&460646206851252224> please deal with these trolls SandyWink

carmine hedge May 5, 2020, 10:16 PM

#

But it wont link

agile siren May 5, 2020, 10:16 PM

#

i am having trouble loabing the game

#

can you help please

oak horizon May 5, 2020, 10:17 PM

#

i am having trouble loading as well

agile siren May 5, 2020, 10:17 PM

#

it just remains on loading screen

sinful yoke May 5, 2020, 10:17 PM

#

and dm me for photos as I deleted a few

tranquil steppe May 5, 2020, 10:17 PM

#

Can you stop

#

If you aren't being serious, don't come to this channel

sinful yoke May 5, 2020, 10:18 PM

#

@carmine hedge when you bound your account to twitter did you bind it in ingame settings?

agile siren May 5, 2020, 10:18 PM

#

can you jelp me

oak horizon May 5, 2020, 10:18 PM

#

sorry i am being serious i'm having trouble loading

agile siren May 5, 2020, 10:18 PM

#

same

#

it just won't load

#

the game take so long

oak horizon May 5, 2020, 10:18 PM

#

i want refund

agile siren May 5, 2020, 10:19 PM

#

it's been on 9 percent for long time

oak horizon May 5, 2020, 10:19 PM

#

mines stuck on 103%

agile siren May 5, 2020, 10:19 PM

#

i have error code h7361-1253-80004005

carmine hedge May 5, 2020, 10:20 PM

#

Yes i binded it in the game itself

sinful yoke May 5, 2020, 10:21 PM

#

do you have your UID? @carmine hedge

dark leaf May 5, 2020, 10:21 PM

#

IfritPeak

carmine hedge May 5, 2020, 10:22 PM

#

How do i check for it?

sinful yoke May 5, 2020, 10:23 PM

#

its located at the screen where you can change your secretary (has a bunch of stats)
it can also be found in your friends list

its possible to have a screenshot of it

carmine hedge May 5, 2020, 10:26 PM

#

Lemme check

#

The game just linked my twitter

#

It wasnt working b4 for some reason

#

Gave me error 1001something

#

Now ita working

#

Srry for the inconvenience

sinful yoke May 5, 2020, 10:30 PM

#

no worries, glad you're back in HappyHamm

carmine hedge May 5, 2020, 10:30 PM

#

👍

echo loom May 5, 2020, 11:53 PM

#

My game is stuck loading at 99%, i am not a troll, this is happening multiple times and i dont know why, restarting my device doesnt work, going in and out of the game also doesnt work, i dont know what to do

sinful yoke May 5, 2020, 11:59 PM

#

is your internet connection slow or unstable?

echo loom May 6, 2020, 12:03 AM

#

Its 4/4 bars

#

So full speed

cobalt snow May 6, 2020, 12:06 AM

#

There are occasional instances in which your connection may be fine but specifically to the game network has issues. If you have readily available alt connections or are willing to try using a free vpn I'd suggest seeing if those works, alternatively if you have your game bound you can try a reinstall/file repair

echo loom May 6, 2020, 12:08 AM

#

My game isnt bound

#

Nor is my acc bound

#

So ill try a different connection

#

Didnt work

cobalt snow May 6, 2020, 12:09 AM

#

alright, just confirming, where is it stuck loading?

#

Is it on or before the title/splash screen?

echo loom May 6, 2020, 12:09 AM

#

Ill send a pic

#

📎 Screenshot_20200505-223050_Azur_Lane.jpg

#

Its literally at 100%

cobalt snow May 6, 2020, 12:11 AM

#

There's a way to redownload files that may have issues, let me check how exactly to do so without reinstalling

echo loom May 6, 2020, 12:12 AM

#

Yeah cause i dont wanna lose all my progress

sinful yoke May 6, 2020, 12:12 AM

#

im not sure if it works anymore fly

cobalt snow May 6, 2020, 12:12 AM

#

Oh, that doesn't work anymore BiskoSweat

sinful yoke May 6, 2020, 12:12 AM

#

ive given ~5 people the steps for reinstalling without actually losing account data and all of them told me it wouldnt do anything UniCry

echo loom May 6, 2020, 12:13 AM

#

Well i could try the thing with the UID or whatever its called

sinful yoke May 6, 2020, 12:13 AM

#

it wouldnt hurt to try, but in the end, staff can recover your account if you lose it

echo loom May 6, 2020, 12:13 AM

#

Im going for acc recovery

cobalt snow May 6, 2020, 12:13 AM

#

Alright, you can try a reinstall. If you have your UID screenshotted somewhere, it's helpful in the event that account recovery is necssarry.

echo loom May 6, 2020, 12:14 AM

#

i could

#

But problem

#

i DONT have my UID anywhere

cobalt snow May 6, 2020, 12:14 AM

#

That's fine, it's just helpful to have it, they can still help recover your account.

#

/techsupport

pale pagodaBOT May 6, 2020, 12:14 AM

#

cobalt snow May 6, 2020, 12:15 AM

#

use that link and Contact Us button in the event a reinstall deletes account data, but make sure to check all servers

echo loom May 6, 2020, 12:15 AM

#

My main is on the sandy server

cobalt snow May 6, 2020, 12:18 AM

#

Also in the space where it says to put UID, put that you don't know

echo loom May 6, 2020, 12:18 AM

#

Ok

#

I sent it

cobalt snow May 6, 2020, 12:20 AM

#

You should receive an automated email message, you don't need to respond to that (unless you have new info)

#

they should respond with an actual message within around a business week, though they're out for break until tomorrow so it might be longer than usual

echo loom May 6, 2020, 12:21 AM

#

Ah ok

cobalt snow May 6, 2020, 12:21 AM

#

Make sure that the reinstall actually fixes the issue however

echo loom May 6, 2020, 12:22 AM

#

My game works

cobalt snow May 6, 2020, 12:23 AM

#

Ok, hopefully account recovery gets back to you soon, if you don't get a follow up after a weekish send an email as a reply to the automated email.

hollow ermine May 6, 2020, 12:25 AM

#

Hello! I have purchased Trade License using my Debit card and it was success, but when I tried again for the $19.99, it says Transaction declined. It is my first time purchasing this game. Can someone give me a heads up?

cobalt snow May 6, 2020, 12:33 AM

#

Were you charged for the 19.99 @hollow ermine ?

hollow ermine May 6, 2020, 12:37 AM

#

@cobalt snow Hello Sir, can you give me some time because I need to check it directly on my bank account. May I ping you after?

cobalt snow May 6, 2020, 12:38 AM

#

Yes, though I might not be able to respond immediately

hollow ermine May 6, 2020, 12:44 AM

#

Then how about a DM to make sure?

cobalt snow May 6, 2020, 12:46 AM

#

That's fine as well. Though quick check, have you accounted for taxes/app store pricing differences? sometimes the appstore will have different prices from the in game depending on region or charge taxes

hollow ermine May 6, 2020, 12:47 AM

#

I believe so. I deposited my card more than enough of the price of Trade License and for the 19.99 worth of Gems.

north imp May 6, 2020, 7:32 AM

#

Hello, I played both first and second anniversaries on JP server, but for some reason, I don't have the text boxes and borders.

📎 Screenshot_20200506-042343.png

#

I still have the anniversary cards as a recordation, tho.
Is there any relation?

📎 Screenshot_20200506-042940.png

#

I would really like to have them if it's still possible.

#

UniCry

#

@vast quartz
I'm sorry for pinging you, but I saw you were open for questions and I have been struggling with that for a while. BacheScared

misty crow May 6, 2020, 7:41 AM

#

there's supposed to be

#

some event item

#

to exchange

#

for 1st anni

#

2nd anni i'm checking

north imp May 6, 2020, 7:42 AM

#

Event coins? I had them, if I remind well, even after the anniversary, they were in the inventory...

#

I will check here too!

#

@misty crow
This one?

#

📎 Screenshot_20200506-044308.png

misty crow May 6, 2020, 7:43 AM

#

yes

#

shd be that

vast quartz May 6, 2020, 7:43 AM

#

ya open that

north imp May 6, 2020, 7:43 AM

#

Thank you so much! I'll try it right now. ~

#

It unlocked both anniversaries!

#

SandyDab

#

yesss, thanks guys

flat walrus May 6, 2020, 8:01 AM

#

Hi, guys. I got a prompt to download 13.9 megabytes or so in-app update and then subsequently, I can't seem to log in and it takes much longer than usual to even initiate the app.

#

Then stuck at loading screen.

#

📎 Screenshot_20200506-160250.png

#

I'm out. Will check again when I have Wi-Fi in case it is a network or connection issue. Will update again. Sorry for the bother.

hollow ermine May 6, 2020, 8:52 AM

#

Good day, I have tried to purchase an in-game currency called Gems that's worth $19.99 but when I made process for it, it says Transaction Declined. And went to check my bank account and it was not deducted. Can someone help me with this matter?

flat walrus May 6, 2020, 9:19 AM

#

Okay. It is my telco. Confirmed with their Careline, got disruption. I have reached home and the game works properly on Wi-Fi. Thanks 🙏

placid kite May 6, 2020, 11:40 AM

#

My blue stacks lags out my azur lane even though i have 6 cores and 6gb ram assigned, is it my bluestacks being weird or does AL not run that good on it?

hot kestrel May 6, 2020, 12:02 PM

#

Hi, today i wanted to swap to my computer because the game is kind of buggy on my phone. But, when i tried to connect with my Yostar account on my computer, it create a new account. I don't want to lose all my data.

orchid hazel May 6, 2020, 12:03 PM

#

@hot kestrel check the server you connected to

hot kestrel May 6, 2020, 12:03 PM

#

Oh, thank you !

#

You saved my life. XD

arctic field May 6, 2020, 12:56 PM

#

Hello,
Today I purchased 24 general blueprints and I went to inspect them, after exiting the inspection menu they converted 20blueprints automatically to Izumo blueprint. I did not select any amount or type of blueprints.

cerulean widget May 6, 2020, 1:29 PM

#

Hello. I tried to acces my Azur lane account, but found out I could not due to my tiwtter account account being suspened. Which is stange considering I only made the account to Link Azur lane with it. I performed no actions on twitter other then that. Is appealing the only thing I can do or are there other options?

spring grotto May 6, 2020, 2:16 PM

#

@cerulean widget you can either try appealing to get your Twitter account back or you can contact AL customer support and let them know that you're not able to use your Twitter account at all anymore and need help recovering your AL account

#

/techsupport

pale pagodaBOT May 6, 2020, 2:16 PM

#

spring grotto May 6, 2020, 2:17 PM

#

pointLand contact options in case you need them