#tech-support | Azur Lane Official | Page 128

sinful yoke Apr 22, 2020, 10:09 PM

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did you bind your account previously?

delicate grove Apr 22, 2020, 10:15 PM

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yes

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I had it bindned to twitter

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Im talking with a tech on email

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I got a new phone a s10

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My old phone is a s7

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I can still log in to my account on my old phonw

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but their both binded to my twitter now

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idk what to do

sinful yoke Apr 22, 2020, 10:16 PM

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what server is your old account on

delicate grove Apr 22, 2020, 10:17 PM

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washington

sinful yoke Apr 22, 2020, 10:17 PM

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are you logging into washington on your new phone?

delicate grove Apr 22, 2020, 10:17 PM

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idk how to do that

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i Just clicked on the side where it said twitter

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and clicked on connect

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i thought that was the login

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but now idk. I have two account on 1 twiiter

sinful yoke Apr 22, 2020, 10:18 PM

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when you start the game up you tap once, then it will show the server on the bottom
press that and choose washington

delicate grove Apr 22, 2020, 10:18 PM

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im scared to log out my old s7

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It doesnt give me a sever option

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Its just blank

sinful yoke Apr 22, 2020, 10:19 PM

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please try tapping once SandyWink

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📎 image0.png

delicate grove Apr 22, 2020, 10:20 PM

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ohhhh

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Its there

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TY

sinful yoke Apr 22, 2020, 10:20 PM

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you will want to click this button after you tap once to get the login successful screen

delicate grove Apr 22, 2020, 10:20 PM

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I was freaking out

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because since I binded them both

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I thought it might delete my old one

sinful yoke Apr 22, 2020, 10:21 PM

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binds are server wide, meaning all servers will have your bind on it as servers have unique data

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you can create an account on all servers and theyre all linked to that one bind you used SandyWink

delicate grove Apr 22, 2020, 10:21 PM

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oh ok. Thx alot

sinful yoke Apr 22, 2020, 10:21 PM

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no problem HappyHamm

delicate grove Apr 22, 2020, 10:22 PM

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There my Bache on a bike

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DorkHeart

sinful yoke Apr 22, 2020, 10:23 PM

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make sure to tell customer support you are back in your account SandyWink

delicate grove Apr 22, 2020, 10:38 PM

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kk

gleaming kiln Apr 23, 2020, 12:00 AM

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sup, wanted to download azur lane on bluestacks, but after it downloaded everything i got a popup that said azurlane cant be downloaded

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i reinstalled bluestacks, downloaded msi app player tried bluestacks again

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cleared cache changed the phone in the settings

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relogged my google account tried to update google services

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im out of ideas

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on a side note, does anybody here use virtualbox as an emulation solution? how does it work out

proper forge Apr 23, 2020, 1:35 AM

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has someone here tried android studio to play azur lane on pc? should i use Q (Android 10.0) with x86_64 ABI or Nougat (Android 7.1.1) with arm64-v8a ABI?

misty crow Apr 23, 2020, 2:41 AM

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x86 framework isn't supported anymore

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well it still works just maybe laggy

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@gleaming kiln more likely on your side

proper forge Apr 23, 2020, 2:49 AM

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on android 10 it wouldn't let me download the game in the app store, i'll try the android 11 preview now, they changed the support for arm binaries on 11, if that does not work, well 7.1.1 it is 😂

blazing wing Apr 23, 2020, 5:21 AM

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i tried to link my account on my phone to noxplayer but it made me play the tutorial and make a new account and now my twitter account is linked to my account on noxplayer and not my phone, and there are constant error messages when i try to disconnect twitter. is there a way to fix this issue?

sinful yoke Apr 23, 2020, 5:21 AM

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hi, do you remember what server your account is on on your phone?

blazing wing Apr 23, 2020, 5:21 AM

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yup lexington

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i made sure the noxplayer one was also lexington

sinful yoke Apr 23, 2020, 5:22 AM

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when you bound your twitter to your game did you bind in ingame settings?

blazing wing Apr 23, 2020, 5:22 AM

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yep

sinful yoke Apr 23, 2020, 5:22 AM

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do you have the UID of your account?

blazing wing Apr 23, 2020, 5:23 AM

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where can i find that?

sinful yoke Apr 23, 2020, 5:24 AM

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its located either in the screen where you change your secretary with all your stats or in your friends list

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people sometimes have a screenshot of it

blazing wing Apr 23, 2020, 5:24 AM

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ah ic

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this is my phone account

📎 Screenshot_20200423-132450_Azur_Lane.jpg

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and this is noxplayer

📎 Screenshot_151.png

sinful yoke Apr 23, 2020, 5:26 AM

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/checkbind 137140194

pale pagodaBOT Apr 23, 2020, 5:26 AM

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Z23 Sensei

Bind Status

Twitter

Facebook

yes

YoStar Account System

yes

sinful yoke Apr 23, 2020, 5:26 AM

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okay so the issue is you did not bind with twitter actually? LeanderXD

blazing wing Apr 23, 2020, 5:26 AM

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yea

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it made a new account

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when i tried to bind it

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and it unbinded from here

sinful yoke Apr 23, 2020, 5:27 AM

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and you did try to bind it in settings? it will only make a new account when binding in the title screen

blazing wing Apr 23, 2020, 5:27 AM

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yea i tried binding it in both the title screen and settings

sinful yoke Apr 23, 2020, 5:28 AM

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well be sure to login with either facebook or yostar, then please send an email to customer support to ask them to unbind the twitter on the accidental account (or ask them to move the bind to your original account) so you can use it again

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/techsupport

pale pagodaBOT Apr 23, 2020, 5:28 AM

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sinful yoke Apr 23, 2020, 5:28 AM

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their contact info is above AmazonPoint

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if you want them to move the bind over to your account make sure to give them both information of each account SandyWink

blazing wing Apr 23, 2020, 5:29 AM

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alright thank you so much! UniHappy

wind flame Apr 23, 2020, 6:26 AM

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Hello. Is there someone who can tell me what steps I need to do to get my old account force-bound to my new phone? I have my UID, server, level, and name. I also have the new account made on the new phone.

spring grotto Apr 23, 2020, 6:28 AM

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So you didn't have the account bound to Fb, Twitter, or Yostar?

wind flame Apr 23, 2020, 6:29 AM

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I had it bound to yostar.

spring grotto Apr 23, 2020, 6:29 AM

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Your original account? Or the new account?

wind flame Apr 23, 2020, 6:30 AM

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The original account.

spring grotto Apr 23, 2020, 6:30 AM

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Okay. Can you provide the UID of the original account so I can check the binds on it? Just to make sure it was bound

wind flame Apr 23, 2020, 6:31 AM

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Sure! Thank you very much. UID:270011423

spring grotto Apr 23, 2020, 6:33 AM

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Alrighty. Just checked and yepp, it was bound properly to yostar. So on the title screen of the game, just log into Yostar (the options will be on the left hand side of the screen). You'll input the same email you bound w/, generate a new code, input that new code, and then you should get a message of "Login Successful". After that, you just need to make sure you're choosing the correct server. Your account will stay on the server that it was created on (such as Amagi, Washington, etc).

wind flame Apr 23, 2020, 6:35 AM

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So my old email from the old account?

spring grotto Apr 23, 2020, 6:36 AM

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Whichever email you used to bind your original account to yostar with, yepp

wind flame Apr 23, 2020, 6:40 AM

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Thank you so very much! Your a life saver. Keep up the great work👍

spring grotto Apr 23, 2020, 6:41 AM

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No problem at all Keikuthumbsup

raven parrot Apr 23, 2020, 7:06 AM

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Hey, the info on #game-news says it will be 8 hours, the mail in the game said it will be 6, which one should I believe? Not really sure where to ask this because its not a bug or some technical problem tho.

strong phoenix Apr 23, 2020, 9:31 AM

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wat time zone is azur lane in?

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is it utc-7?

topaz sky Apr 23, 2020, 9:55 AM

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yes @strong phoenix

sick juniper Apr 23, 2020, 10:13 AM

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umm guys, how do I top up gems I don't have a card btw. from Philippines

misty crow Apr 23, 2020, 10:46 AM

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You use gift cards then

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If you can't even do that then you can't top up

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@sick juniper

lost cradle Apr 23, 2020, 2:06 PM

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@misty crow um hey where i can get sum help
My friend screwed up his twitter where his al binded but he got an screenshot of his acc and an purchase history to proove it

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@vast quartz
Yal free to ping right
Btw how long it will take if i submitted a request

vast quartz Apr 23, 2020, 2:11 PM

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hmm try sending a support email al.cs@yo-star.com

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that would be the quickest way Yeptune

lost cradle Apr 23, 2020, 2:12 PM

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Well ill try he sended his purchase history is that a good verification

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@vast quartz done now imma just wait for reply thank you

vast quartz Apr 23, 2020, 2:19 PM

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SandyWink

arctic lance Apr 23, 2020, 2:40 PM

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Little Renown's name is still in Chinese?

📎 unknown.png

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Ah an update got pushed, I'll report again

misty crow Apr 23, 2020, 2:41 PM

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it's in english

arctic lance Apr 23, 2020, 2:44 PM

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Yeah, it is now AYAYAyanami

carmine hedge Apr 23, 2020, 2:49 PM

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where other stuff ? owo

📎 unknown.png

winter karma Apr 23, 2020, 2:49 PM

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The stuff is in the lucky bag after you collect it

carmine hedge Apr 23, 2020, 2:49 PM

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oh

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ty !

carmine hedge Apr 23, 2020, 3:10 PM

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How does one play the game when they fill their dock space and hav no more gems

misty crow Apr 23, 2020, 3:10 PM

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you retire ships

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DunktsukiStare

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that's all

carmine hedge Apr 23, 2020, 3:10 PM

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📎 image0.png 📎 image1.png

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.

misty crow Apr 23, 2020, 3:10 PM

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retire your ships

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go to build tab

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and select retire

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or enhance them away

weary moat Apr 23, 2020, 3:11 PM

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Help plz, i dont know where my gem is gone , i had 955 before the maint, and now i only have 82 LongCryland

misty crow Apr 23, 2020, 3:12 PM

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sure you didn't buy oil?

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or something

weary moat Apr 23, 2020, 3:12 PM

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My dock is at 150 , and my depot is at 300 ( the base number afaik) Cattery's at 40

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No i didnt bought any

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no skins either

carmine hedge Apr 23, 2020, 3:14 PM

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UniHurt

weary moat Apr 23, 2020, 3:17 PM

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is there a possibility to see my historic purchase if i accidentally bought UniCry

hallow parrot Apr 23, 2020, 3:18 PM

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how do I report bugs like this?

📎 unknown.png

misty crow Apr 23, 2020, 3:18 PM

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!bugreport

fair shellBOT Apr 23, 2020, 3:18 PM

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Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

misty crow Apr 23, 2020, 3:18 PM

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@hallow parrot like that ^

hallow parrot Apr 23, 2020, 3:19 PM

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okay then

weary moat Apr 23, 2020, 3:21 PM

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I dont remember buying anything

chrome light Apr 23, 2020, 3:21 PM

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i bought the cheapest pack but i didnt get anything?

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nvm

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found it from mail

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i was bit worried lol

hollow ice Apr 23, 2020, 3:22 PM

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How is the lucky bag 31.99€ when Euro's worth more than $?

chrome light Apr 23, 2020, 3:22 PM

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taxes

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i asked that few months ago

hollow ice Apr 23, 2020, 3:22 PM

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Bruh

chrome light Apr 23, 2020, 3:23 PM

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i live in finland and taxes be high

hollow ice Apr 23, 2020, 3:23 PM

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Germany. You'd think it wouldn't matter since it's PayPal anyway...

chrome light Apr 23, 2020, 3:24 PM

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germany has less taxes

hollow ice Apr 23, 2020, 3:24 PM

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Yet it's still 32 bucks

chrome light Apr 23, 2020, 3:24 PM

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to me it costs 32.99€

hollow ice Apr 23, 2020, 3:24 PM

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🤔

chrome light Apr 23, 2020, 3:24 PM

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taxes are different

misty crow Apr 23, 2020, 3:25 PM

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that's on google/apple side

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not ours

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they decide the prices for specific countries

chrome light Apr 23, 2020, 3:25 PM

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google advised me to ask from devs

zenith mesa Apr 23, 2020, 3:28 PM

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Game keeps on crashing for me, is there anything I can do to stop it?

misty crow Apr 23, 2020, 3:28 PM

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what device are you using?

zenith mesa Apr 23, 2020, 3:28 PM

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ipad IOS

misty crow Apr 23, 2020, 3:28 PM

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what model?

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the ram is of concern here

zenith mesa Apr 23, 2020, 3:28 PM

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ipad 6th gen

misty crow Apr 23, 2020, 3:29 PM

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you have too little ram

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2gb isn't stable enough to run AL

zenith mesa Apr 23, 2020, 3:29 PM

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oh

weary moat Apr 23, 2020, 3:29 PM

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EssexCry

misty crow Apr 23, 2020, 3:29 PM

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you can try to but won't be very stable

tidal stirrup Apr 23, 2020, 3:29 PM

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2 ram is ancient nowadays

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is there anyone from support here atm?

misty crow Apr 23, 2020, 3:30 PM

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@weary moat my advice to you is to contact support bout your missing gems

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/techsupport

pale pagodaBOT Apr 23, 2020, 3:30 PM

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tidal stirrup Apr 23, 2020, 3:30 PM

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i have a problem with IAP, bought 2 packages, none delivered. the game has been restarted twice

misty crow Apr 23, 2020, 3:30 PM

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it's in mail

tidal stirrup Apr 23, 2020, 3:30 PM

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ah yes

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sorry, stupid me

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xD

fathom sage Apr 23, 2020, 3:32 PM

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How is the server traffic?

weary moat Apr 23, 2020, 3:38 PM

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there isnt any historic of in game purchase ? (with gem)

misty crow Apr 23, 2020, 3:39 PM

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not on out side at least

wintry junco Apr 23, 2020, 3:39 PM

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I got a question: how long does it takes actually till the azur lane support will reply to an e-mail?

misty crow Apr 23, 2020, 3:40 PM

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1-4 business days

frigid drift Apr 23, 2020, 4:00 PM

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I can't collect the support pack i bought from my mailbox ingame "Failed to collect" and everything went fine with the purchase, i've sent a support ticket is there anything you guys can do ?

misty crow Apr 23, 2020, 4:01 PM

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have you tried restarting the game?

frigid drift Apr 23, 2020, 4:01 PM

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yup

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Will try again

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Nop still doesn't work sad

misty crow Apr 23, 2020, 4:03 PM

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well then all you can do is wait for a response

frigid drift Apr 23, 2020, 4:03 PM

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Ok thanks for the fast reply !

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Welp i resolved my issue

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Just needed to buy something in the shop

winged anvil Apr 23, 2020, 4:32 PM

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One question, why can’t I collect something I paid for?

📎 image0.png

restive igloo Apr 23, 2020, 4:33 PM

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📎 Screenshot_20200423-112739.png

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I can't seem to collect my support pack

winged anvil Apr 23, 2020, 4:44 PM

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Same...

dense sierra Apr 23, 2020, 4:56 PM

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anyone knows if these gonna be the summer skin of the year? or in the future we'll have another swimsuit skins for other ships?

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mm i think this is no the right chat, sorry

crimson panther Apr 23, 2020, 5:01 PM

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is it possible to unbind a yostar account cause i want to use a different account. sorry if its in the wrong chat

velvet merlin Apr 23, 2020, 5:05 PM

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Hello, today after the update I can't log in to my RedFaction70 account , the game has reset and created a new account and all servers need to start over. Please restore my Red Faction 70 account

spring grotto Apr 23, 2020, 5:07 PM

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Did you have the account bound to FB, Twitter, or Yostar?

crimson panther Apr 23, 2020, 5:08 PM

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yostar currently

velvet merlin Apr 23, 2020, 5:09 PM

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Yes it was linked to FB

spring grotto Apr 23, 2020, 5:17 PM

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@crimson panther Yeah for your Yostar bind, you'll need to contact customer support at al.cs@yo-star.com as they'll need to manually get it unbound for you
@velvet merlin Okay, log into your FB account from the title screen (the options will be on the left hand side) and then after logging in there w/ your social media, choose the server that you previously played on

graceful goblet Apr 23, 2020, 5:43 PM

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I'm trying to unbind my twitter account but im getting this error message "Account binding with FB/TW failed: 100213". I'm also able to log into my account via twitter just fine.

crimson panther Apr 23, 2020, 5:51 PM

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how long does it usually take to get a response from the support?

misty crow Apr 23, 2020, 5:51 PM

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1-4 working days

crimson panther Apr 23, 2020, 5:53 PM

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ok thanks

velvet merlin Apr 23, 2020, 5:58 PM

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Screen from the RedFaction70 account.

📎 2019-05-03_20-10-18.jpg

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And that's what's loading right now

📎 2020-04-24_00-54-55.jpg

frail tartan Apr 23, 2020, 6:21 PM

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Uhh i just bought 2 handful of gems pack but idk why the first pack say failed and i didnt receive any gems but when i tried the 2nd time i got 120 gems for the first time purchase ?

📎 image0.png

spring grotto Apr 23, 2020, 6:45 PM

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@velvet merlin Did you log in w/ FB on the title screen? And if you did, did you try logging into all the servers?
@frail tartan So did you get all your gems or are you still missing some?

carmine hedge Apr 23, 2020, 6:55 PM

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Will azurlane run on a laptop with Intel integrated grapchis (i3 2nd gen hd 3000) and which emulator would be fitting?

steel atlas Apr 23, 2020, 7:00 PM

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any emulator

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but

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idk about those specs

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2nd gen

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is pretty old

velvet merlin Apr 23, 2020, 7:02 PM

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Yes, I tried on all servers, the game just restarted and created a new Red Faction account, the old RedFaction70 account

spring grotto Apr 23, 2020, 7:03 PM

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Hm...sounds like it might not have been properly bound then. But go ahead and contact customer support w/ your account information and they can look into it for you and help recover it

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/techsupport

pale pagodaBOT Apr 23, 2020, 7:03 PM

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spring grotto Apr 23, 2020, 7:03 PM

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Pointland contact info for customer support

meager salmon Apr 23, 2020, 7:30 PM

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/techsupport

pale pagodaBOT Apr 23, 2020, 7:30 PM

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frail tartan Apr 23, 2020, 7:38 PM

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@spring grotto no i didnt get it

spring grotto Apr 23, 2020, 7:39 PM

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Okay. contact customer support as well then w/ your account information and the purchase receipt. They'll get it fixed for you. Their contact information is in the bot message above ChocolaWink

nova gull Apr 23, 2020, 7:55 PM

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is a payment issue considered "tech-support" here? i cant get an answer from the helpshift ingame support... thinkingface

sinful yoke Apr 23, 2020, 7:55 PM

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when did you first send a message to them?

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all we can do it redirect you to customer support, but you have already done that
it is generally just a matter of time for them to respond

nova gull Apr 23, 2020, 7:56 PM

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around 5 hours ago, directly after the servers went up again. probably just extremely busy, huh?

sinful yoke Apr 23, 2020, 7:58 PM

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they take 0-5 business days to respond

nova gull Apr 23, 2020, 7:58 PM

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ok nvm then xD

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im srsly impatient apparently, thanks for your time

sinful yoke Apr 23, 2020, 8:00 PM

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no problem RenownThumbsUp

carmine hedge Apr 23, 2020, 8:04 PM

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@spring grotto No i mean that when i write to in-game support it doesn't respond anymore. I can write as much as i want and it won't respond anymore. I'll write to the mail. Thank you.

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Anyone else got 300 gems from the skin event instead of the skin?

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📎 Screenshot_20200423-215652_Azur_Lane.jpg

sinful yoke Apr 23, 2020, 8:07 PM

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do you have the skin previously?

floral heath Apr 23, 2020, 8:09 PM

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This happened after update I can't join, please, help...

📎 Screenshot_2020-04-23-23-06-45-869_com.YoStarEN.AzurLane.jpg

carmine hedge Apr 23, 2020, 8:09 PM

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Not sure. Don't know how to check that. @sinful yoke

sinful yoke Apr 23, 2020, 8:09 PM

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@floral heath do you have a bind on your account?

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@carmine hedge if you have jamaica or have had her before you can check her skins in dock or her skins in archives

floral heath Apr 23, 2020, 8:10 PM

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You mean facebook, twitter etc?

sinful yoke Apr 23, 2020, 8:10 PM

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yes

floral heath Apr 23, 2020, 8:11 PM

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Yes, but some of my friends lost their data after reinstalling the game even when they binded their accounts

sinful yoke Apr 23, 2020, 8:11 PM

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I think they just arent logging into the right server

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can you please log into one of your binds?

carmine hedge Apr 23, 2020, 8:11 PM

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@sinful yoke I don't have her and never had her before. Any other way to see the skins you already have?

sinful yoke Apr 23, 2020, 8:12 PM

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that error is an expired login session, so logging into your bind will boot the session back up so you can play as normal @floral heath

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ThinkZed hmm

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let me see I believe there may be one way but im not entirely sure

floral heath Apr 23, 2020, 8:12 PM

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I see, tysm

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Everything is settled

sinful yoke Apr 23, 2020, 8:13 PM

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I dont believe there is a way sorry HelenaPlease @carmine hedge

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its very likely you already got the skin though

carmine hedge Apr 23, 2020, 8:24 PM

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Well i guess i won't find out until i get her ded

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Would it still be possible to resolve it after the event is finished?

sinful yoke Apr 23, 2020, 8:26 PM

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yes, in the case you get her and the skin is not present, please come back and we can give you the info for customer support (or you can find it online)
you can search back in this channel to gather your screenshot and get a time and date for them

keen stratus Apr 23, 2020, 8:37 PM

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If you were charged for gems but didn't receive them, is there a penalty for doing a charge back and then buying it again?

sinful yoke Apr 23, 2020, 8:38 PM

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there is not

keen stratus Apr 23, 2020, 8:38 PM

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So rather than waiting on support to sort this out in possibly 5 days I could just do that instead?

sinful yoke Apr 23, 2020, 8:38 PM

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if you already contacted them I would wait SandyWink

keen stratus Apr 23, 2020, 8:39 PM

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ok

mild ether Apr 23, 2020, 8:50 PM

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Hello, has anyone ever had the exam tasks bug out. My "level a ship to Lv.110" mission is broken. I have a level 110 ship but the mission says 2/15 and takes me to the Research Academy if I hit "GO"

📎 Screenshot_2020-04-23-12-36-25.png

raven niche Apr 23, 2020, 9:07 PM

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Got my account back! This time I saved a this pic and my UID for future reference.

📎 image0.png

sinful yoke Apr 23, 2020, 9:07 PM

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great to hear!

raven niche Apr 23, 2020, 9:15 PM

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It was difficult since I didnt remember my UID, so instead I had to remember when I downloaded it

sinful yoke Apr 23, 2020, 9:22 PM

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do you mean your username?

raven niche Apr 23, 2020, 9:34 PM

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No like when I literally first downloaded it

grim beacon Apr 23, 2020, 9:50 PM

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anyone else having issues running 2 fleets in C1?

lime ruin Apr 23, 2020, 10:02 PM

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is it just me or are tosa's dialogues not working on ios and nox?
yes i've downloaded all the files and tried data repair on my phone, but not on nox yet

obtuse blaze Apr 23, 2020, 10:09 PM

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Am i banned ? I cant see azur lane on my pc discord. But its all fine on my phone

sinful yoke Apr 23, 2020, 10:09 PM

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try restarting your discord on pc

spring grotto Apr 23, 2020, 10:10 PM

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@lime ruin Tosa doesn't have a voice yet

lime ruin Apr 23, 2020, 10:10 PM

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oh so it's normal?

spring grotto Apr 23, 2020, 10:10 PM

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Yepp

obtuse blaze Apr 23, 2020, 10:11 PM

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Oh it was just a discord bug i guess mb

lime ruin Apr 23, 2020, 10:11 PM

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phew thx

carmine hedge Apr 23, 2020, 10:23 PM

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nice pfp

compact anvil Apr 23, 2020, 10:32 PM

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so is it a usual thing that people get stuck at a loading screen

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and the screen blacks out and starts doing the loading screen thing again?

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and again and again?

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hello?

sinful yoke Apr 23, 2020, 10:37 PM

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no it is not usual

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please try restarting your device firstly SandyWink

slim surge Apr 23, 2020, 10:43 PM

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Pvp is having a weird issue for me. I was changing my main fleet. I took off Saratoga and tried to replace with Georgia. But it wouldn't work. It allowed me to swap, but when I took ship out of spot completely, it wouldn't let me out another in. Also in the main fleet selection, it was show both vanguard and main ships, when I clicked on select button, nothing would happen.

#

Now stuck with two ships in mainfleet

spring grotto Apr 23, 2020, 10:44 PM

#

It's a known bug right now Yeptune

slim surge Apr 23, 2020, 10:44 PM

#

Ok

#

Thanks

compact anvil Apr 23, 2020, 11:27 PM

#

its not working

#

maybe its because of my bluestacks

cobalt snow Apr 23, 2020, 11:31 PM

#

This would be better for #wiki-feedback

vagrant jolt Apr 23, 2020, 11:31 PM

#

Ooop, sorry

cobalt snow Apr 23, 2020, 11:31 PM

#

NP RenownThumbsUp

carmine hedge Apr 23, 2020, 11:36 PM

#

Hi who do I contact about a purchase based issue?

spring grotto Apr 23, 2020, 11:37 PM

#

/techsupport

pale pagodaBOT Apr 23, 2020, 11:37 PM

#

spring grotto Apr 23, 2020, 11:37 PM

#

Pointland contact info for customer support

carmine hedge Apr 23, 2020, 11:38 PM

#

Thanks a lot.

spring grotto Apr 23, 2020, 11:39 PM

#

No problem RenownThumbsUp

compact anvil Apr 24, 2020, 12:16 AM

#

ok i think i fixed it maybe

#

just have to wait for it to download everything

compact anvil Apr 24, 2020, 1:08 AM

#

ok well it worked

#

thanks for the help

vestal vapor Apr 24, 2020, 1:45 AM

#

I buy crimson echoes lucky bag but I did not see I received the the skin

Is this the right channel for this problem?

cobalt snow Apr 24, 2020, 1:53 AM

#

Did you have any of the skins previously? @vestal vapor

vestal vapor Apr 24, 2020, 1:54 AM

#

@cobalt snow
I bought them yesterday 2 or 3 out 6.

cobalt snow Apr 24, 2020, 1:55 AM

#

If you got a repeat, I believe you instead get a sum of gems

vestal vapor Apr 24, 2020, 1:55 AM

#

OK, I try count again

#

No, i got exact amount no extra

#

I thought normally you can see what skin you get, when purchasing lucky bag with skin

cobalt snow Apr 24, 2020, 1:58 AM

#

You got 2020 gems for your lucky bag? Alright, try restarting and rechecking, just in case, but you can contact customer support to resolve this issue if it's not a desync

#

/techsupport

pale pagodaBOT Apr 24, 2020, 1:58 AM

#

cobalt snow Apr 24, 2020, 2:00 AM

#

note that you should receive an automated mail for sending in a ticket, that just hang tight for an actual response (it can take up to a business week for that response).

vestal vapor Apr 24, 2020, 2:00 AM

#

OK, thanks for the help

pure quiver Apr 24, 2020, 2:49 AM

#

hello , i got a problem with the game in emulator i just try to clear the catche , turn off my router in 20 mins ,reinstall the game but the game is still there what can i do now?

📎 unknown_1.png

#

Sorry guys but the problem that I had apparently was solved like this because yes, I do not understand how but I am sorry for the inconvenience ^^"

hexed timber Apr 24, 2020, 3:11 AM

#

I want to report a bug that occurs in my game, is when I want to open my gacha results, I can't open it.

📎 Screenshot_2020-04-24-04-06-01-336_com.YoStarEN.AzurLane.jpg

#

YorkBruh

outer herald Apr 24, 2020, 3:28 AM

#

That looks like a desync, they are already built, but you need to restart your game though

crystal thistle Apr 24, 2020, 4:39 AM

#

Hey

#

Will I get Ban for using an emulator on PC

spring grotto Apr 24, 2020, 4:42 AM

#

you will not. Emulators are fine

buoyant fern Apr 24, 2020, 4:48 AM

#

is this the place where u recover account?

spring grotto Apr 24, 2020, 4:49 AM

#

Did you have it bound to FB, Twitter, or Yostar?

oblique knot Apr 24, 2020, 4:50 AM

#

btw he told me that he binded it with FB, didnt work

buoyant fern Apr 24, 2020, 4:51 AM

#

bound with facebook

spring grotto Apr 24, 2020, 4:54 AM

#

Okay. And you logged in w/ FB on the title screen (not the settings menu)? And if did, did you choose the correct server? You account stays on the server that it was created on

woven wraith Apr 24, 2020, 4:55 AM

#

Hi is this where i can recover my account?

buoyant fern Apr 24, 2020, 4:56 AM

#

OOOOOOOOOOOOOOOO

#

H

#

THANK GOD

#

i was in amagi

#

i was playing in lexing ton

#

@spring grotto THANK YOUUUUUUUUUUUUUU

spring grotto Apr 24, 2020, 4:57 AM

#

No problem at all RenownThumbsUp

#

@woven wraith Did you have your account bound to FB, Twitter, or Yostar?

woven wraith Apr 24, 2020, 4:59 AM

#

I bound mine on my old fb account but that one got blocked. Now i don't know what to do. Worse is that my old phone broke. It's been 2 months since my last log in

#

Can you please help me? I really need that amagi

spring grotto Apr 24, 2020, 5:02 AM

#

Okay, if the FB account you bound w/ is no longer useable, contact customer support and let them know as such

#

/techsupport

pale pagodaBOT Apr 24, 2020, 5:02 AM

#

spring grotto Apr 24, 2020, 5:02 AM

#

Pointland contact info for customer support

woven wraith Apr 24, 2020, 5:02 AM

#

Ok thank you

spring grotto Apr 24, 2020, 5:02 AM

#

and be sure to let them clearly know you need help recovering the account and the FB account that's on it so NO longer useable

woven wraith Apr 24, 2020, 5:02 AM

#

Thank you so much

spring grotto Apr 24, 2020, 5:03 AM

#

No problem ChocolaWink

radiant kernel Apr 24, 2020, 5:30 AM

#

I started playing a couple weeks ago and still have never heard any audio from it.. the sound settings is fully on and I’ve updated all the audio versions and etc, is there any fix for this?

sinful yoke Apr 24, 2020, 5:35 AM

#

from the game or something specific?

devout copper Apr 24, 2020, 5:42 AM

#

is this where i could get my secondary passcode diabled,because i lost the paper where i wrote down the secondary passcode

sinful yoke Apr 24, 2020, 5:46 AM

#

please contact customer support to remove your secondary code since you forgot it

#

/techsupport

pale pagodaBOT Apr 24, 2020, 5:46 AM

#

sinful yoke Apr 24, 2020, 5:46 AM

#

their contact info is above AmazonPoint

radiant kernel Apr 24, 2020, 5:51 AM

#

nothing specific like voices or bgm, just the whole game itself has been complete silence

elder vapor Apr 24, 2020, 5:51 AM

#

Is your phone on mute, by chance?

#

iPhone for example, won’t play sounds in game if you’re on vibrate/silent. Need ringer on

radiant kernel Apr 24, 2020, 5:59 AM

#

oh man I unmuted it and it worked, now i feel stupid as hell.. i forgot my ipad has vibrate mode

#

Thank u

raven crane Apr 24, 2020, 6:02 AM

#

Something is not right...

📎 Screenshot_2020-04-24-11-01-02.png

#

I cant login.

#

It always says this

misty crow Apr 24, 2020, 6:04 AM

#

relog in to your bind via fb/yostar/twitter

raven crane Apr 24, 2020, 6:06 AM

#

It worked

#

Thanks

#

UniHappy

wicked bear Apr 24, 2020, 6:15 AM

#

When i login in game i don't hear tora's voice lines (Newest voice pack is downloaded and voice in settings is maxed out) i have video evidence

misty crow Apr 24, 2020, 6:16 AM

#

she has no voicelines added

#

none of the 3 new rerun ships do

#

and little renown for the matter

wicked bear Apr 24, 2020, 6:16 AM

#

Rly? That'a shame

misty crow Apr 24, 2020, 6:16 AM

#

they'll be added at a later date

wicked bear Apr 24, 2020, 6:16 AM

#

For the first time Yostar new ships no voice lines

#

K thx sorry to waste your time with sumbo questions

misty crow Apr 24, 2020, 6:17 AM

#

Err no

#

Lol this is pretty common

#

DunktsukiStare

#

It's been going on since the game launched

#

A lot of ships aren't released with voices

#

the global crisis isn't helping either

carmine hedge Apr 24, 2020, 8:05 AM

#

New ship, new no voice, lmao

#

Gg for testing team

steel atlas Apr 24, 2020, 8:11 AM

#

They don't always record voices when releasing ships LongFluff

north shale Apr 24, 2020, 8:16 AM

#

New ships introduced with no voice is not uncommon

gleaming shard Apr 24, 2020, 8:33 AM

#

Vampire says same thing for normal and special touch

viral mica Apr 24, 2020, 8:46 AM

#

Because she's a thot.

#

Special touch is normal to her.

wicked bobcat Apr 24, 2020, 8:53 AM

#

i keep getting network disconnect errors and the login screen is stuck loading when i quit and reopen the game, whats going on?

#

oh i think the issue has resolved itself, nevermind

quartz coral Apr 24, 2020, 9:30 AM

#

Can I ask?

#

Does PR2 have Fate Simulation?

misty crow Apr 24, 2020, 9:35 AM

#

no it doesn't

quartz coral Apr 24, 2020, 9:37 AM

#

Only PR1 then huh

#

That explains it, thanks for the answer

rich adder Apr 24, 2020, 10:22 AM

#

on the wiki the node graph for C2 doesnt show one of the spawns at B3

misty crow Apr 24, 2020, 10:22 AM

#

Then shouldn't you post that in #wiki-feedback

rich adder Apr 24, 2020, 10:22 AM

#

sorry

pale pine Apr 24, 2020, 12:50 PM

#

Can I ask something?

#

I have cleared A2 with 3* yet I didn't receive the reward, it's shown as unfinished in the mission list

misty crow Apr 24, 2020, 1:00 PM

#

@pale pine did you 3* A1 yet?

pale pine Apr 24, 2020, 1:00 PM

#

I did yes

misty crow Apr 24, 2020, 1:00 PM

#

please double check and then restart the game

#

if it still doesn't show, send screenshots here

pale pine Apr 24, 2020, 1:01 PM

#

sure, one sec

carmine hedge Apr 24, 2020, 1:03 PM

#

Can i ask?

#

My twitter account got deleted, and i cant unbind it

#

also how to unbind yostar account?

frank bluff Apr 24, 2020, 1:06 PM

#

That's not a tech support but I am one of those who ordered an Enty X Vestal dakimakura, I received the support email saying that there is a printing problem and that we were going to receive a new one, I received the package this morning but there were the same items that I ordered and already received except the readjusted Enty X Vestal dakimakura cover in (sorry if i explain badly i'm french)

rugged pumice Apr 24, 2020, 1:14 PM

#

Huh, i just double tapped in a fast way on the dorm button, and now it's stuck like this

📎 unknown.png

frank bluff Apr 24, 2020, 1:14 PM

#

try to restart ?

pale pine Apr 24, 2020, 1:15 PM

#

restart yeah

rugged pumice Apr 24, 2020, 1:15 PM

#

wait, i was suppose to report it on bugs,not here. and yeah retart it fixed the issue

pale pine Apr 24, 2020, 1:15 PM

#

it happens with me often

frank bluff Apr 24, 2020, 1:23 PM

#

/techsupport

pale pagodaBOT Apr 24, 2020, 1:23 PM

#

queen fable Apr 24, 2020, 1:27 PM

#

I was playing azur lane at emulator in backgrond like everyday and after playing several maps my game lost connection whats nothing new but when I clicked to reconnect it froze I tried to restart the game and each time it was black screen, after restarting emulator game is endless loading at "checking for updates" and once it gave error "hash l2d bla bla missing"

#

📎 2020-04-24_15_27_14-Nox.png

#

the only thing I can do is reinstall the game or sth easier to do?

misty crow Apr 24, 2020, 1:27 PM

#

only can reinstall

queen fable Apr 24, 2020, 1:28 PM

#

eh..

misty crow Apr 24, 2020, 1:28 PM

#

since you can't get to the menu to do a data repair

#

@carmine hedge please contact customer support to get your twitter unbinded. Also, you can't unbind the yostar account if it's your last remaining bind

queen fable Apr 24, 2020, 1:29 PM

#

nvm it runs after third try again

#

weird

carmine hedge Apr 24, 2020, 1:30 PM

#

misty crow Apr 24, 2020, 1:32 PM

#

@frank bluff please contact their email regarding merch at al.cs3@yo-star.com

frank bluff Apr 24, 2020, 1:34 PM

#

ok thx !

mossy scroll Apr 24, 2020, 1:34 PM

#

Hey where can I find that "Chain commision thing"?

misty crow Apr 24, 2020, 1:34 PM

#

only for 1k/1.2k oil comms @mossy scroll

mossy scroll Apr 24, 2020, 1:35 PM

#

ok

fallen temple Apr 24, 2020, 2:02 PM

#

i was wondering what was the minimum ios for AL, came back to game and getting frequent crashes

brittle gyro Apr 24, 2020, 3:03 PM

#

So I’m having an issue were every time I join a mission it only shows one fleet..

#

Also my subs are engaged in a mission but I have no missions going..

bleak plover Apr 24, 2020, 3:05 PM

#

Hey guys am I the only one who didn't win the highway skin ?

spring grotto Apr 24, 2020, 3:05 PM

#

It's been reported as a bug, but unfortunately we haven't found any solid fix for it yet afaik

#

@bleak plover If you already have the skin from the original run of the event, you get coins instead

bleak plover Apr 24, 2020, 3:06 PM

#

Yes I know but I don't have the skin

spring grotto Apr 24, 2020, 3:06 PM

#

Dose it show as locked on Jamaica?

bleak plover Apr 24, 2020, 3:06 PM

#

Yes

spring grotto Apr 24, 2020, 3:06 PM

#

Can you take a screenshot of Jamaica's skin screen and the event screen showing that you finished the skin event?

bleak plover Apr 24, 2020, 3:07 PM

#

OK sure

brittle gyro Apr 24, 2020, 3:07 PM

#

spring grotto Apr 24, 2020, 3:07 PM

#

Yepp, it is YeptuneNod

brittle gyro Apr 24, 2020, 3:07 PM

#

Ok merci

#

Well shit what to do now that I can’t do d2..

misty crow Apr 24, 2020, 3:08 PM

#

well

#

try pressing the clear fleet button when there is no sub selected

bleak plover Apr 24, 2020, 3:15 PM

#

📎 Screenshot_20200424-170128.png

zenith forge Apr 24, 2020, 3:16 PM

#

@bleak plover did you try to repair the gamefiles and then restarting your AL

#

to see if it works or nah

#

and based on what toaster said, he also needs your Jamaica dock screenshot on skins tab

bleak plover Apr 24, 2020, 3:17 PM

#

Ok

#

📎 Screenshot_20200424-170142.png

zenith forge Apr 24, 2020, 3:18 PM

#

no. not that one

#

on your dock, open your jamaica

#

and then go to skins tab

bleak plover Apr 24, 2020, 3:18 PM

#

I don't have jamaica

zenith forge Apr 24, 2020, 3:18 PM

#

....

misty crow Apr 24, 2020, 3:18 PM

#

PortDoll

zenith forge Apr 24, 2020, 3:18 PM

#

@misty crow idk what to say

#

holyfuckdistorted

misty crow Apr 24, 2020, 3:18 PM

#

Then you must have gotten it before

zenith forge Apr 24, 2020, 3:19 PM

#

you need to have Jamaica before equip the skin to jamaica @bleak plover

bleak plover Apr 24, 2020, 3:19 PM

#

Ohhh ok

zenith forge Apr 24, 2020, 3:19 PM

#

now your account has jamaica skins but you can't access it because you don't have jamaica

bleak plover Apr 24, 2020, 3:19 PM

#

OK

zenith forge Apr 24, 2020, 3:20 PM

#

yea just wait for her rerun., that's all I can say.

bleak plover Apr 24, 2020, 3:20 PM

#

OK thanks

zenith forge Apr 24, 2020, 3:20 PM

#

no problem, come here again if you have any technical issues with the game.

grizzled adder Apr 24, 2020, 3:32 PM

#

Is there some contact form for billings? GWmiyanoPeek

spring grotto Apr 24, 2020, 3:32 PM

#

You mean for contacting customer support?

#

If so, there is

#

/techsupport

pale pagodaBOT Apr 24, 2020, 3:32 PM

#

spring grotto Apr 24, 2020, 3:32 PM

#

Pointland contact info for them

grizzled adder Apr 24, 2020, 3:33 PM

#

Oh, thank you u556Wave

#

Huh, since I'm here, does it take long for gems to be transferred into my account after the purchase?

spring grotto Apr 24, 2020, 3:36 PM

#

It should be pretty much instant one the purchase is completed

grizzled adder Apr 24, 2020, 3:37 PM

#

Okay

brittle gyro Apr 24, 2020, 3:50 PM

#

Well that fixed it

#

Deleting the game and reinstalling from the App Store

#

If I had to guess when I started a mission at work I didn’t finish it, by the time I came home there was an update. And my ships got.. stuck behind it or something.

wary thistle Apr 24, 2020, 4:34 PM

#

Is there a way to recover an account that i didnt bind on my old phone? Like....the whole screen is broken..

zenith forge Apr 24, 2020, 4:34 PM

#

@wary thistle as long as you have the UID

#

or the screenshot that has your account informations

wary thistle Apr 24, 2020, 4:39 PM

#

Hmm i just found it !!! I was looking at some old screenshots i managed to save from the old phone

#

How do i do it then?

zenith forge Apr 24, 2020, 4:40 PM

#

go contact customer support

#

/techsupport

pale pagodaBOT Apr 24, 2020, 4:40 PM

#

zenith forge Apr 24, 2020, 4:40 PM

#

click on that link, click on contact us button, there's gonna be a form that you can fill

#

then fill it with your account informations and issues

wary thistle Apr 24, 2020, 4:43 PM

#

Done thanks

pallid spear Apr 24, 2020, 5:34 PM

#

is it just me? my tosa, naganami, hanazuki all dont have sound

misty crow Apr 24, 2020, 5:35 PM

#

no they have no voices

zenith forge Apr 24, 2020, 5:35 PM

#

new ships don't have sounds.

misty crow Apr 24, 2020, 5:35 PM

#

the patch notes already said they won't be getting voices

pallid spear Apr 24, 2020, 5:35 PM

#

😫

#

sorry didnt see patch notes. will they get sound in the future?

misty crow Apr 24, 2020, 5:36 PM

#

eventually

#

no idea when though

pallid spear Apr 24, 2020, 5:36 PM

#

k cool. must be the pandemic slowing things down. thanks!

halcyon canyon Apr 24, 2020, 7:16 PM

#

Do the hard mode maps have an issue with only letting you select certain ships?

#

I don't have any filters on but only certain ships are showing up for the ones that don't have restrictions

#

Nevermind closing and reopening seems to have worked

steel atlas Apr 24, 2020, 8:20 PM

#

@fallen temple what model iphone

sinful yoke Apr 24, 2020, 8:21 PM

#

the oldest you can use is iphone 6s

#

and that is if its not already running slow

steel atlas Apr 24, 2020, 8:21 PM

#

what

#

im using iphone SE

#

no problems here GWumuMHX

sinful yoke Apr 24, 2020, 8:22 PM

#

in response to riza, since you @ them, they should see a response now

#

iphone 6 and below will experience frequent crashes SandyWink

steel atlas Apr 24, 2020, 8:23 PM

#

clear ram YorkBruh

ivory rain Apr 24, 2020, 8:30 PM

#

I need help
My game will always forced restart

sinful yoke Apr 24, 2020, 8:33 PM

#

have you tried restarting your device yet?
also does it restart as you open the app or does it randomly restart while ingame doing things?

wary thistle Apr 24, 2020, 8:34 PM

#

How long does it usually take for them to talk to me about recovering my old account that i didnt bind?

sinful yoke Apr 24, 2020, 8:35 PM

#

CS responds usually in 0-5 business days, this means mon-fri

wary thistle Apr 24, 2020, 8:35 PM

#

Okok thx

ivory rain Apr 24, 2020, 8:38 PM

#

Already I try restart the device, reinstall the game ,allow all permission and still did not work

sinful yoke Apr 24, 2020, 8:38 PM

#

what device do you have?

ivory rain Apr 24, 2020, 8:39 PM

#

Honor 10 lite

sinful yoke Apr 24, 2020, 8:41 PM

#

is your device and azurlane up to date?

ivory rain Apr 24, 2020, 8:41 PM

#

Yes

#

It restart during gameplay

#

4 to 10 minutes will forced restart the game once

sinful yoke Apr 24, 2020, 8:43 PM

#

do you have a lot of apps open in the background? either you have corrupted files or your phone has too much going on

ivory rain Apr 24, 2020, 8:44 PM

#

No I clear my ram before playing

#

And close the unnecessary apps

sinful yoke Apr 24, 2020, 8:46 PM

#

can you try a file repair in settings or the gear icon at the login screen?

ivory rain Apr 24, 2020, 8:50 PM

#

OK but I try once before

fallen temple Apr 24, 2020, 11:17 PM

#

@steel atlas 6s

steel atlas Apr 24, 2020, 11:48 PM

#

Should technically work then. Best I can say to help improve experience is exiting out of programs (to make room for ram) or restarting phone.

white cosmos Apr 24, 2020, 11:54 PM

#

📎 image0.png

#

I can't collect my purchase

cobalt snow Apr 24, 2020, 11:54 PM

#

Please contact Customer Support to help resolve this issue

#

/techsupport

pale pagodaBOT Apr 24, 2020, 11:55 PM

#

white cosmos Apr 24, 2020, 11:55 PM

#

Okay thank you

cobalt snow Apr 24, 2020, 11:55 PM

#

You should receive an automated email response after providing your info, but you should be good (unless you have any more info) to wait until an official response, which should happen within a business week.

atomic nova Apr 25, 2020, 12:15 AM

#

I have a problem being unable to unbind my Facebook account could anyone help?

cobalt snow Apr 25, 2020, 12:15 AM

#

is the FB account the last/only bind on the account, or do you have an issue with the FB account itself?

#

if it's the last bind make another bind first to unbind it

#

if the latter contact support

#

/techsupport

pale pagodaBOT Apr 25, 2020, 12:16 AM

#

atomic nova Apr 25, 2020, 12:21 AM

#

📎 Screenshot_20200425-082018_Azur_Lane.jpg

#

Its shows something like this

cobalt snow Apr 25, 2020, 12:37 AM

#

Might need support assistance for that, use the above link

atomic nova Apr 25, 2020, 12:39 AM

#

Alright thank you

crimson panther Apr 25, 2020, 1:11 AM

#

will support let me know if they are no longer handling my ticket?

cobalt snow Apr 25, 2020, 1:18 AM

#

If you've not received a response after a business week, you can always send a followup email to the automated response you received.

crimson panther Apr 25, 2020, 1:19 AM

#

ok thanks

woven wraith Apr 25, 2020, 1:25 AM

#

sigh in the end my account wasn't retrieved. Guess I'll quit then. This is so frustrating

cobalt snow Apr 25, 2020, 1:26 AM

#

It takes up to a business week for a response and they operate on CN times, so it may be a while for a response.

woven wraith Apr 25, 2020, 1:29 AM

#

They said last night they retrieved my account but they said i just need to log in to my FB account. The problem is that FB account got disabled permanently by Facebook.

cobalt snow Apr 25, 2020, 1:29 AM

#

Did you respond to that response clearly explaining those circumstances, and has it been more than a business week since then?

woven wraith Apr 25, 2020, 1:31 AM

#

Yeah i filled up all the details. But i just started to contact them yesterday and they were quick to act but after that last email they didn't reply again

#

Guess that help tab was mistaken about force binding my old account into my new one. :/

cobalt snow Apr 25, 2020, 1:34 AM

#

if it's just been yesterday, please wait for a followup, and make an additional inquiry if it exceeds a business week.

woven wraith Apr 25, 2020, 1:57 AM

#

Ok

fallen temple Apr 25, 2020, 2:38 AM

#

@steel atlas yea i've tried restarting the phone and exiting programs like swiping up etc

#

also mb how do you make room for ram on phone

#

like storage?

ivory rain Apr 25, 2020, 3:27 AM

#

Ah it's still forced restart😫

steel atlas Apr 25, 2020, 4:06 AM

#

Ram =/= Storage

#

Ram in technical terms is short term and Storage is long term

fallen temple Apr 25, 2020, 4:58 AM

#

yea idk i have like 20gb spare

#

weird

sinful yoke Apr 25, 2020, 4:58 AM

#

does your device already run a bit slow?

fallen temple Apr 25, 2020, 4:58 AM

#

not really

vivid pollen Apr 25, 2020, 5:07 AM

#

Can't seem to add in Little Renown to any of my formations despite having room for them.

#

📎 Screenshot_20200424-220543_Azur_Lane.jpg

#

📎 Screenshot_20200424-220552_Azur_Lane.jpg

#

📎 Screenshot_20200424-220746_Azur_Lane.jpg

#

Anyone else having this issue?

misty crow Apr 25, 2020, 5:15 AM

#

@vivid pollen she's right there though

#

in the bottom screen top left corner

#

just put her in

#

if it doesn't work restart the game

vivid pollen Apr 25, 2020, 5:18 AM

#

1st selection is when I'm trying to deploy
2nd is just the regular dock

ivory rain Apr 25, 2020, 5:18 AM

#

When I did file repair my game still forced restart and even it will crush

#

I need help

sinful yoke Apr 25, 2020, 5:19 AM

#

can you please open log mode and run the game until it crashes? a video will help immensely to capture if anything is in the log @ivory rain

#

/logmode

pale pagodaBOT Apr 25, 2020, 5:19 AM

#

https://youtu.be/l3ujs7D0tFE

YouTube

Azur Lane Official - Yostar

How to activate debug mode

How to activate debug mode :)

▶ Play video

sinful yoke Apr 25, 2020, 5:19 AM

#

this video here shows you how to enable it AmazonPoint

misty crow Apr 25, 2020, 5:19 AM

#

@vivid pollen renown is NOT a frontliner

#

she's a battlecruiser

vivid pollen Apr 25, 2020, 5:20 AM

#

Oh whoops

misty crow Apr 25, 2020, 5:20 AM

#

supposed to be deployed on the backline

vivid pollen Apr 25, 2020, 5:20 AM

#

Sorry for wasting y'alls time

ivory rain Apr 25, 2020, 5:22 AM

#

It bring the notification bar

sinful yoke Apr 25, 2020, 5:23 AM

#

make sure your finger is placed down on the right SandyWink

magic crater Apr 25, 2020, 5:44 AM

#

How can I get my account back?

misty crow Apr 25, 2020, 5:44 AM

#

did you bind your account

magic crater Apr 25, 2020, 5:44 AM

#

I did

#

But somehow it got erased

misty crow Apr 25, 2020, 5:44 AM

#

https://i.imgur.com/roy6tih.jpg

Imgur

#

follow steps 4 and 5 to log in

#

you need to log into the correct server

#

you're sent to amagi by default

magic crater Apr 25, 2020, 5:45 AM

#

Ok

#

Thx

median fulcrum Apr 25, 2020, 5:48 AM

#

Hey, is it normal for my little renow to be paralyzed by over-exploitation?

📎 unknown.png

misty crow Apr 25, 2020, 5:48 AM

#

like any other ship yes

median fulcrum Apr 25, 2020, 5:48 AM

#

(not edited, just moved)

misty crow Apr 25, 2020, 5:48 AM

#

not sure how she's on the frontline though

median fulcrum Apr 25, 2020, 5:48 AM

#

i drag her

#

📎 unknown.png

magic crater Apr 25, 2020, 5:49 AM

#

I just tried all the servers and non of them have my original account

misty crow Apr 25, 2020, 5:49 AM

#

but yes it's normal for her morale to drop

magic crater Apr 25, 2020, 5:50 AM

#

I think it got erased

median fulcrum Apr 25, 2020, 5:50 AM

#

i'm talking about my renow doesn't have animations

#

..

misty crow Apr 25, 2020, 5:51 AM

#

are you sure you binded your account @magic crater

#

and to what?

#

@median fulcrum You could have just said that right...

#

anyways yeah pretty sure that's intended

analog flicker Apr 25, 2020, 5:53 AM

#

Anybody here know how to unbind yostar account? Ty

misty crow Apr 25, 2020, 5:53 AM

#

from your email or your AL account?

analog flicker Apr 25, 2020, 5:53 AM

#

Email :'(

misty crow Apr 25, 2020, 5:53 AM

#

unfortunately it's impossible

analog flicker Apr 25, 2020, 5:54 AM

#

Oh i understand...ty

ivory rain Apr 25, 2020, 6:02 AM

#

Here's the video

📎 SVID_20200425_135339_1.mp4

#

@sinful yoke

misty crow Apr 25, 2020, 6:05 AM

#

@ivory rain you had it paused the whole time

#

we can't see anything

#

PortDoll

ivory rain Apr 25, 2020, 6:10 AM

#

Huh

#

OK I will record a new one

#

📎 SVID_20200425_141310_1.mp4

misty crow Apr 25, 2020, 6:16 AM

#

hmm let' see

#

hmm while i look at it

#

try removing z23 or shigure from the fleet

#

see if it doesn't crash anymore

#

(remove one at a time)

#

might be related to their skill proc

ivory rain Apr 25, 2020, 6:24 AM

#

Can I replace with someone else?

misty crow Apr 25, 2020, 6:24 AM

#

hmm sure

#

the idea is to check if their skill procs are screwing it up

#

warspite and belfast skills procced fine

#

shouhou air strike wasn't ready

#

so it's either z23 or shigure

ivory rain Apr 25, 2020, 6:36 AM

#

But sometimes i do nothing it will still restart

neon rover Apr 25, 2020, 7:25 AM

#

can i ask here about playing azur lane on emulator; not really a big deal? i think but i play on blue stacks and sometimes my azur lane lags or just freezes so i just close it and re open but was wondering if there's like a preferred settings or something to have for azur lane

misty crow Apr 25, 2020, 7:46 AM

#

have you enabled virtualisation

neon rover Apr 25, 2020, 7:52 AM

#

yeah it is, i rarely ever get freezes or lag but was i guess mainly wondering if azur lane takes a lot of memory or a lot to run since i try to use like the lowest settings if i can

misty crow Apr 25, 2020, 7:53 AM

#

it does take a lot of ram

neon rover Apr 25, 2020, 7:55 AM

#

do you know how much or around?

misty crow Apr 25, 2020, 7:55 AM

#

not really unfortunately

neon rover Apr 25, 2020, 7:58 AM

#

o okay thanks anyways will try to increase how much i let it use

bright sail Apr 25, 2020, 9:32 AM

#

Can someone help me fix my android emu? Or suggest a new one? I use Mumu, but it eats a lot of my CPU, sometimes it's even at 60% usage of it

misty crow Apr 25, 2020, 10:06 AM

#

mumu is already one of the least intensive

#

DunktsukiStare

ebon sequoia Apr 25, 2020, 10:24 AM

#

Guys I wrote the support 3 days ago and they still havent replied should i continue waiting or write another message ?

misty crow Apr 25, 2020, 10:24 AM

#

they don't work on weekends

#

so please wait

ebon sequoia Apr 25, 2020, 10:24 AM

#

ah i see okay thanks

bright sail Apr 25, 2020, 10:25 AM

#

Hmm, if mumu is one of the least intensive then wtf are other emus usage o.O here I thought that my mumu is broken or smth

zenith forge Apr 25, 2020, 12:58 PM

#

just wondering, how much RAM you have? @bright sail

bright sail Apr 25, 2020, 2:33 PM

#

16GB

zenith forge Apr 25, 2020, 2:57 PM

#

@bright sail it should work fine though, try Nox or Memu

#

wait, on your Mumu settings, how much Memory you used?

uneven oxide Apr 25, 2020, 5:46 PM

#

Was trying to do one of the event stages but my games stuck at this loading screen, no clue what I did to get it stuck but what can I do?

📎 Screenshot_2020-04-25_at_10.43.46_AM.png

zenith forge Apr 25, 2020, 6:29 PM

#

probably restart the game and see if it's still stuck @uneven oxide

zenith forge Apr 25, 2020, 6:45 PM

#

do we actually have an issues with file repair being slow before? @snow snow

snow snow Apr 25, 2020, 6:46 PM

#

I honestly have no idea

zenith forge Apr 25, 2020, 6:46 PM

#

me neither

bright sail Apr 25, 2020, 7:20 PM

#

@zenith forge my RAM is fine though, it's the CPU usage that jumps like crazy, but I changed the settings to medium (2 cores, 3gb mem) and it helped a bit

zenith forge Apr 25, 2020, 7:21 PM

#

you should try to use half of your RAM

#

like using 4GB Memory if you're using 8GB RAM on your pc

bright sail Apr 25, 2020, 7:29 PM

#

with 2 or more cores tho?

calm fulcrum Apr 25, 2020, 7:59 PM

#

I guess set the priority lower in task manager, but that sacrifices frames.

zenith forge Apr 25, 2020, 8:10 PM

#

@bright sail yes

#

if emulator taking down too much usage on your CPU

#

i'd recommend other emulators, i guess.

#

just like how I switched from Bluestacks to Memu

#

📎 unknown.png

bright sail Apr 25, 2020, 8:16 PM

#

if nothing will help, I will switch to memu then

sinful yoke Apr 25, 2020, 8:27 PM

#

theres no issues with file repair

zenith forge Apr 25, 2020, 8:27 PM

#

yea that's why i'm curious what happened to his device

sinful yoke Apr 25, 2020, 8:27 PM

#

euno wouldn’t really know as he doesnt keep track of that anyways

zenith forge Apr 25, 2020, 8:27 PM

#

i should ask the ones who have feedback assistant role

#

i'm sorry SadCat

carmine hedge Apr 25, 2020, 8:41 PM

#

Hello I’m not sure if I’m in the right place or not but I’m trying to recover my account. Can’t seem to find the server name on the drop down list?

sinful yoke Apr 25, 2020, 8:41 PM

#

what server was your account on? or do you not remember

carmine hedge Apr 25, 2020, 8:41 PM

#

I have no idea what the account was in previously. Just what the new acct is on.

#

The new server isn’t on the list either tho.

sinful yoke Apr 25, 2020, 8:42 PM

#

have you tried logging into all servers?

carmine hedge Apr 25, 2020, 8:42 PM

#

It’s a new phone 💀 I never bound it because I never had a FB acct.

sinful yoke Apr 25, 2020, 8:43 PM

#

ahh, so you didnt bind it to twitter or yostar either I imagine

#

do you have your old device?

carmine hedge Apr 25, 2020, 8:43 PM

#

Nah I only do Instagram 😿

#

No old phone is gonzo

sinful yoke Apr 25, 2020, 8:43 PM

#

(yostar only uses email by the way SandyWink )

#

noted

carmine hedge Apr 25, 2020, 8:44 PM

#

I may be able to lookup my old payments

sinful yoke Apr 25, 2020, 8:44 PM

#

contact customer support for account recovery SandyWink

carmine hedge Apr 25, 2020, 8:44 PM

#

I’m sure I spent money on it, idk if that would help

sinful yoke Apr 25, 2020, 8:44 PM

#

/techsupport

pale pagodaBOT Apr 25, 2020, 8:44 PM

#

sinful yoke Apr 25, 2020, 8:44 PM

#

their contact info is above AmazonPoint

carmine hedge Apr 25, 2020, 8:44 PM

#

Thx Kawaakari much appreciated.

sinful yoke Apr 25, 2020, 8:44 PM

#

if you dont know anything that helpshift is looking for, such as UID, fill in that you dont know SandyWink

zealous stirrup Apr 25, 2020, 8:56 PM

#

i'm trying to figure out alternate ways of running AL though VBox instead of using a normal emulator (like Bluestacks). what's the technical requirements for AL to run smoothly (specifically RAM and VRAM)?

pale iron Apr 25, 2020, 9:35 PM

#

I am experiencing a error when I try to start the game, before I get to the screen where you can select a server, the game call me "Unknown Error: -1". This is since the last 3-4 days

#

I am using it on a Android phone and my friend is able to run it without any problems also on a android device.

sinful yoke Apr 25, 2020, 9:42 PM

#

is your account bound @pale iron

pale iron Apr 25, 2020, 9:42 PM

#

yeah with facebook

#

Everything ok

sinful yoke Apr 25, 2020, 9:43 PM

#

log in with facebook

pale iron Apr 25, 2020, 9:43 PM

#

we fixed it

sinful yoke Apr 25, 2020, 9:43 PM

#

oh okay

pale iron Apr 25, 2020, 9:45 PM

#

thanks anyway

eager tundra Apr 25, 2020, 9:46 PM

#

hi hi im new here so im not sure if this is the place to be but i cant collect a resource pack i bought anyone have any possible fixes? i tried restarting a couple times already

sinful yoke Apr 25, 2020, 9:47 PM

#

is it the new commanders support pack? @eager tundra

eager tundra Apr 25, 2020, 9:48 PM

#

think so it was the 25.99 usd one

#

yeah its the new commanders support pack III

ancient dock Apr 25, 2020, 9:57 PM

#

I didn’t get my gems

#

@sinful yoke

sinful yoke Apr 25, 2020, 9:59 PM

#

@eager tundra contact customer support regarding the bug SandyWink

#

wrong user sorry HelenaPlease

#

/techsupport

pale pagodaBOT Apr 25, 2020, 10:00 PM

#

sinful yoke Apr 25, 2020, 10:00 PM

#

@ancient dock @eager tundra customer support's contact info is above AmazonPoint please contact them

eager tundra Apr 25, 2020, 10:00 PM

#

thanks thanks

#

much appreciated

upper iris Apr 25, 2020, 10:15 PM

#

damn I am also unable to collect from the new support pack 💀

#

I think it's happening to a lot of people

obsidian spire Apr 25, 2020, 10:32 PM

#

Hello, I bought the Lucky Bag but something seems to have happened. I got everything but the skin. Curiously, I think I got a extra 780 gems because I went from 1009 to 3809, instead of 3029. Is there a possibility that I somehow rerolled a skin I had already?

sinful yoke Apr 25, 2020, 10:32 PM

#

please contact customer support as well @upper iris it is a known bug for the pack

upper iris Apr 25, 2020, 10:32 PM

#

yeah I just did

sinful yoke Apr 25, 2020, 10:32 PM

#

@obsidian spire yes there is a chance to get a skin you already had

#

it is sent as gems instead

obsidian spire Apr 25, 2020, 10:33 PM

#

Ah okay sweet, I was mashing since I wanted to see the skin but was super confused when nothing happened. Thank you!

carmine hedge Apr 25, 2020, 10:59 PM

#

Lost account

#

Plz help

#

😭

sinful yoke Apr 25, 2020, 11:01 PM

#

@carmine hedge did you bind it beforehand?

carmine hedge Apr 25, 2020, 11:02 PM

#

No but I have uid and username and lvl

#

And server name

spring grotto Apr 25, 2020, 11:09 PM

#

/techsupport

pale pagodaBOT Apr 25, 2020, 11:09 PM

#

spring grotto Apr 25, 2020, 11:09 PM

#

@carmine hedge Pointland please contact customer support w/ one of the above methods then please

snow wraith Apr 25, 2020, 11:31 PM

#

How does one reset secondary passcode if it's forgotten or lost?

sinful yoke Apr 25, 2020, 11:31 PM

#

contact customer support to reset it in that case SandyWink

#

their contact info is posted above by the bot

snow wraith Apr 25, 2020, 11:32 PM

#

Okay

mental mason Apr 26, 2020, 12:43 AM

#

Hi! Is it okay to put my main account (on android device) on an apple device to buy gems? Or will this cause a problem? (Also not sure if this goes here)

sinful yoke Apr 26, 2020, 12:57 AM

#

yes that is fine

carmine hedge Apr 26, 2020, 1:14 AM

#

I just purchased a commander support pack, but I'm incapable of collecting it from my in game mailbox.

I keep getting the error "failed to collect". I have yet to receive anything.

What do I do?

sinful yoke Apr 26, 2020, 1:14 AM

#

please contact customer support regarding the issue

#

/techsupport

pale pagodaBOT Apr 26, 2020, 1:14 AM

#

sinful yoke Apr 26, 2020, 1:14 AM

#

their contact info is above AmazonPoint

carmine hedge Apr 26, 2020, 1:21 AM

#

Thank you. Any estimate on when I can expect a response? 🙂

spring grotto Apr 26, 2020, 1:27 AM

#

Generally, anywhere between 1-5 business days

lament ravine Apr 26, 2020, 4:08 AM

#

I keep getting this infinite loop while trying to play it on my phone, but it doesn't occur when using emulator. I've tried using mobile connection, vpn, and restart phone but still no luck. Anyone know how to resolve this?

📎 Record_2020-04-26-11-03-04_41be58ba4732ca6a1097a3b2524cd3ac.mp4

spring grotto Apr 26, 2020, 4:11 AM

#

Hm...you could try to see if clearing the cache solves it CoconutThink Aside from that though, it might just be a case of bad files which would require a reinstall

lament ravine Apr 26, 2020, 4:16 AM

#

Yes, I already tried clearing the cache, and also this is my 2nd reinstall UniCry

spring grotto Apr 26, 2020, 4:19 AM

#

Hm...could just be something going on w/ your phone device but that is quite odd CoconutThink I personally can only think to recommend that if you do try another fresh install, to be sure that you delete all folders for AL from your phone after the uninstall

lament ravine Apr 26, 2020, 4:23 AM

#

Alright, I'm gonna give it a try UniCry this is quite odd indeed since this is the first time I ever encounter this kind of error

clever belfry Apr 26, 2020, 5:36 AM

#

If I bought the commander support pack with card and credit and the credit is pending auth it will go through when it clears? @sinful yoke

upper iris Apr 26, 2020, 6:26 AM

#

@eager tundra no update from support, but I just tried again and it seemed to work for me to collect the supply pack contents. Maybe it'll work for you too now

eager tundra Apr 26, 2020, 6:27 AM

#

@upper iris lol supp just got back to me and it was bc my dock was full and there was a bulin in the pack, i assume the same for u too

upper iris Apr 26, 2020, 6:27 AM

#

oh really then

#

they should fix that error emssage probably

eager tundra Apr 26, 2020, 6:27 AM

#

smooth brain moment

#

glad it wasnt a bug tho

misty tiger Apr 26, 2020, 7:19 AM

#

Could I transfer my Azur lane account from android to iOS?

slate willow Apr 26, 2020, 7:49 AM

#

Hello, I want to change my email for my Yostar account but I don't find how to do it. Anyone can help me ?

sinful yoke Apr 26, 2020, 7:56 AM

#

@misty tiger yes as long as you bind it beforehand

#

@slate willow please contact customer support and ask them to remove the yostar bind, then you can add a different email after they do so

#

/techsupport

pale pagodaBOT Apr 26, 2020, 7:56 AM

#

sinful yoke Apr 26, 2020, 7:56 AM

#

their contact info is above AmazonPoint

slate willow Apr 26, 2020, 7:56 AM

#

Thank you !

sage egret Apr 26, 2020, 8:26 AM

#

My game doesn't start: the screen it's like this since yesterday; can i do something?

📎 Screenshot_2020-04-26-10-18-34-363_com.YoStarEN.AzurLane.jpg

sinful yoke Apr 26, 2020, 8:26 AM

#

is your account bound?

sage egret Apr 26, 2020, 8:28 AM

#

I don't know what "bound" mean

#

I think yes

tidal aurora Apr 26, 2020, 8:37 AM

#

📎 Screenshot_20200426-033016_Azur_Lane.jpg

#

does anyone ever get this gold orb

#

just flying around your screen

#

at any times

#

any screen too

sinful yoke Apr 26, 2020, 9:06 AM

#

@sage egret it means you connected with twitter, facebook, or yostar

#

@tidal aurora its a known issue, restarting the app should fix it up

tidal aurora Apr 26, 2020, 9:08 AM

#

oh ok thanks

plush path Apr 26, 2020, 11:24 AM

#

When I'm on mobile, my Monarch's voice line doesn't play, but when I am on Bluestacks, it plays fine. On both devices I have the voices up to date. Anyone know how to fix this? Also, I think this problem has been there ever since I gotten her.

zenith forge Apr 26, 2020, 12:02 PM

#

if you're on iOS, that's a known bugs @plush path

jovial blade Apr 26, 2020, 4:40 PM

#

yo! so I tried emulating while waitng for a PC support, what do I do if AL is just black screen?

#

something like this

📎 unknown.png

carmine hedge Apr 26, 2020, 5:13 PM

#

Wh > something like this
@jovial blade what emulator?

jovial blade Apr 26, 2020, 5:14 PM

#

bluestacks 4

jovial blade Apr 26, 2020, 5:49 PM

#

trying another emulator

topaz tundra Apr 26, 2020, 7:00 PM

#

Game is stuck here. Nox 6.6.0.5

📎 unknown.png

#

Trying my cell phone.

#

It works on my phone.

spring grotto Apr 26, 2020, 7:08 PM

#

Do you mean it just doesn't take you taps, gives you some type of error, or something else?

finite geyser Apr 26, 2020, 8:58 PM

#

I am playing on BlueStacks. I'd like to switch to another Facebook account than I currently am. How do I switch it? Thanks

📎 unknown.png

#

When I click that button, it automatically connects me again to the last used account

icy pivot Apr 26, 2020, 10:33 PM

#

Just downloaded Azur lane on my new IPhone 11 Pro Max and when I went to check on my ships, Monarch voice lines were muted. All the other ship’s voices lines are ok but hers. Her battle voice lines (like victory and defeat) are unmuted. I already re downloaded the game twice. Have you guys encountered this problem before. Thanks!

sinful yoke Apr 26, 2020, 10:34 PM

#

it is a known bug with Monarch voice lines on iOS devices SandyWink

icy pivot Apr 26, 2020, 10:35 PM

#

Her voice works on my iPad. I just was to know if it’s a iPhone thing or something. Thanks for the feedback!

#

Want*

sinful yoke Apr 26, 2020, 10:41 PM

#

works on ipad? ThinkZed I dont think we have specific evidence that it works on ipads but not iphones but we'll keep this in mind!

rich crater Apr 26, 2020, 10:48 PM

#

Can someone help me I am pretty new to the game like 3 months.I didn't know what the secondary password was for and put random numbers and locked alot of new ships but now i don't have space for new ships and I can't unlocked them because of the secondary password and I forgot it

sinful yoke Apr 26, 2020, 10:49 PM

#

please contact customer support and tell them you forgot the code, they will reset it for you SandyWink

#

/techsupport

pale pagodaBOT Apr 26, 2020, 10:49 PM

#

sinful yoke Apr 26, 2020, 10:49 PM

#

their contact info is above AmazonPoint

rich crater Apr 26, 2020, 10:49 PM

#

Thank you

shy meadow Apr 26, 2020, 10:52 PM

#

Hello, good morning

#

Can I ask help here for a gem charge that was not able to take effect in the game but got charged anyway?

sinful yoke Apr 26, 2020, 11:01 PM

#

@shy meadow please contact customer support as well, their contact info is posted above by Z23 sensei

#

they will help get the items to you

shy meadow Apr 26, 2020, 11:01 PM

#

Alright, thanks

#

Stay safe all as well

carmine hedge Apr 26, 2020, 11:14 PM

#

hello kaawa u556Wave

proper cargo Apr 27, 2020, 12:20 AM

#

Cant sign in for some reason. It just does the loading thing

snow hazel Apr 27, 2020, 12:21 AM

#

Why didn't I receive the skin? I just checked and I don't have it

📎 Jamaica_Skin.JPG

#

📎 unknown.png

proper cargo Apr 27, 2020, 12:23 AM

#

Do you have the ship?

snow hazel Apr 27, 2020, 12:24 AM

#

No, but it didn't even pop up with the apply this skin later box

proper cargo Apr 27, 2020, 12:24 AM

#

Yeah then you don't have the ship. That could just be a visual bug then.

snow hazel Apr 27, 2020, 12:24 AM

#

It didn't even pop up, it gave me gold as the reward

proper cargo Apr 27, 2020, 12:24 AM

#

You probably have the skin already then.

#

Yeah you have the skin already then, you don't get two copies of the skin.

snow hazel Apr 27, 2020, 12:25 AM

#

no I don't, please stop responding when you are just another player then

sinful yoke Apr 27, 2020, 12:26 AM

#

you already have the skin if you receive something other than the skin as the collection reward
this skin event has run twice already

proper cargo Apr 27, 2020, 12:26 AM

#

That was rude.

sinful yoke Apr 27, 2020, 12:26 AM

#

the only way to check if you have it is if you have the ship themselves

proper cargo Apr 27, 2020, 12:26 AM

#

^This.

sinful yoke Apr 27, 2020, 12:26 AM

#

this channel is to get help from other people in the community, there is nothing bad about others trying to help SandyWink

#

if you are unsure though and want a check, please contact customer support and they will go through your data to see if you have it already @snow hazel

#

/techsupport

pale pagodaBOT Apr 27, 2020, 12:27 AM

#

sinful yoke Apr 27, 2020, 12:27 AM

#

their contact info is above AmazonPoint

proper cargo Apr 27, 2020, 12:27 AM

#

I fixed the sign in thing. Turns out I had to reboot my phone twice QQ.

snow hazel Apr 27, 2020, 12:28 AM

#

I have never done this event before. I wasn't trying to be rude

sinful yoke Apr 27, 2020, 12:28 AM

#

good to hear, generally its a more tricky issue with loading so its very good to have resolved quickly LeanderXD

#

if you’re sure you have never done it before then do please contact customer support and they will get the skin to you if they find its never been collected in the past SandyWink

marsh pelican Apr 27, 2020, 1:11 AM

#

3-4 months since first 120 lvl ship... Finally "mission complete"

📎 IMG_20200427_041016_984.jpg 📎 IMG_20200427_041014_836.jpg

#

How to complete that 115?

median needle Apr 27, 2020, 3:21 AM

#

awaken any ship to lvl 115. if you have none then you'll have to lvl one.

magic crater Apr 27, 2020, 4:49 AM

#

I have checked and my account wasn't bonded with Facebook

#

Is there a way to get it back

sinful yoke Apr 27, 2020, 4:50 AM

#

please contact customer support for account recovery

#

/techsupporr

#

oops

#

/techsupport

pale pagodaBOT Apr 27, 2020, 4:50 AM

#

upper iris Apr 27, 2020, 7:46 AM

#

📎 Screenshot_20200427-004611.png

#

Anyone else get this?

cinder cliff Apr 27, 2020, 7:59 AM

#

📎 Screenshot_20200427-125547.png

#

I just got this saying I raised a ship to level 110 but my ship's levels are lower than that

#

Tried restarting but the same thing happens

livid lake Apr 27, 2020, 8:10 AM

#

Amagi can get gachi? I spent more than 500 cubes and got 0 Amagi, but now I have a MLB of all the ships of the event, and I got 4 Kagi. But Amagi is still not there. Is this even possible? I do not believe in a rate up of 2%

misty crow Apr 27, 2020, 8:10 AM

#

@upper iris @cinder cliff it's a known issue

#

@livid lake Yes it is 2%

#

i'vr gotten 3 amagis before a tosa

#

so yeah luck varies from person to person

upper iris Apr 27, 2020, 8:11 AM

#

I got Amagi first 10, Tosa after about 50 so yeah

misty crow Apr 27, 2020, 8:12 AM

#

there is no safety feature to guarantee a rate up ship however

livid lake Apr 27, 2020, 8:12 AM

#

500 cubes, this is beyond my comprehension

misty crow Apr 27, 2020, 8:12 AM

#

BoxSpite

unkempt timber Apr 27, 2020, 8:25 AM

#

Any CN players here? Anyone knows how to remove the 90 minutes restrictions?

spiral canyon Apr 27, 2020, 8:32 AM

#

Is there a known fix for the lv110 ship thing, because I do have a ship over 110 and its the only mission I have left

gilded bolt Apr 27, 2020, 8:40 AM

#

little help here

#

i need an admin to confirm something

#

or mods

misty crow Apr 27, 2020, 8:43 AM

#

regarding?

#

@unkempt timber Chinese law dictates that minors using a game can only play for 90mins a day

#

so it's due to w/e account you registered for your CN account with

#

BoxSpite

gilded bolt Apr 27, 2020, 8:45 AM

#

i got an email saying that i win the promise ring giveaway

#

i want to confirm it

#

it from a staff name gale

wispy juniper Apr 27, 2020, 8:50 AM

#

📎 unknown.png

#

I mean

misty crow Apr 27, 2020, 8:50 AM

#

well

#

you're not supposed to DM staff

#

by right

#

LaffeyDrink

wispy juniper Apr 27, 2020, 8:50 AM

#

Probably means you won it

#

Congrats

gilded bolt Apr 27, 2020, 8:52 AM

#

i want to make sure first if i can from the staff them self :v

wispy juniper Apr 27, 2020, 8:53 AM

#

I highly doubt its someone trying to steal your account

#

Because first of all

#

Why Azur Lane

gilded bolt Apr 27, 2020, 8:53 AM

#

i mean.....yeee

#

but extra precaution always good for my case

#

i think

wispy juniper Apr 27, 2020, 8:54 AM

#

But yeah like what ender sid

#

you're not supposed to DM staff

#

Unless they ask you to

gilded bolt Apr 27, 2020, 8:54 AM

#

then i might need to wait

wispy juniper Apr 27, 2020, 8:55 AM

#

you might want to checl around general to see if other people also won it

neon gale Apr 27, 2020, 9:06 AM

#

i just connected my AL account to my email but when i started the game on a different device while being logged in to my email, it just gave me a fresh new account

#

i wanted to play on my main account with a new device, helppp

misty crow Apr 27, 2020, 9:07 AM

#

did you select the correct server?

neon gale Apr 27, 2020, 9:07 AM

#

lexington, yes

misty crow Apr 27, 2020, 9:07 AM

#

on which menu did you log in from

neon gale Apr 27, 2020, 9:10 AM

#

is it supposed to be this one?

📎 Screen_Shot_2020-04-27_at_7.09.44_pm.png

misty crow Apr 27, 2020, 9:11 AM

#

the one before that but yes that screen

neon gale Apr 27, 2020, 9:12 AM

#

do i have to click the yostar account button and put in a verification code?

misty crow Apr 27, 2020, 9:12 AM

#

yes

#

DunktsukiStare

neon gale Apr 27, 2020, 9:12 AM

#

i think my code expired

#

.

misty crow Apr 27, 2020, 9:12 AM

#

make a new one?

finite geyser Apr 27, 2020, 9:47 AM

#

How do I switch Facebook account after initially logging in to the wrong account? Clicking on "Facebook" at the opening screen logs me back in to the account before I get the chance to save it. I am playing on Bluestacks
I've tried:

Clearing cache
Removing all accounts on bluestacks
Log in to Facebook with the wrong account and removing Azur Lane from the profile
Reinstalling the game

tall spruce Apr 27, 2020, 10:01 AM

#

Yesterday I left a comment about Gascogne (details -> comment). Today I tried to find it, scrolled all comments about ship. Is it deleted? Or it's just a bug? EN, Washington server. Also I had a same problem with another ships.

unkempt timber Apr 27, 2020, 11:16 AM

#

@misty crow how to change my info so I would be adult?

#

On bili bili

misty crow Apr 27, 2020, 11:17 AM

#

I'm not sure of that unfortunately

#

That's something you'll have to look up yourself

#

We are EN support after all, not CN or JP

steady summit Apr 27, 2020, 11:44 AM

#

I have 2 smartphone redmi note 8 pro & redmi 5A. the problem is i think game resolution in RN8P too large and main fleet pointer target got cut by screen. I even cant see mob in the back when try to target without go full forward. I compare with my redmi 5A, the resolution is fit and normal. The pointer target never got cut even my vanguard in the frontmost position. I try solve the problem in option menu but there is no option for change resolution. UI setting didnt work too

pict 1 redmi note 8 pro
pict 2 redmi 5A

btw sorry for my bad english

📎 Screenshot_2020-04-17-19-46-15-374_com.YoStarEN.AzurLane.jpg

#

📎 Screenshot_2020-04-23-02-19-58-762_com.YoStarEN.AzurLane-1.png

remote turret Apr 27, 2020, 3:30 PM

#

Hello, i can't unbind yostar. Help meee

spring grotto Apr 27, 2020, 3:32 PM

#

/techsupport

pale pagodaBOT Apr 27, 2020, 3:32 PM

#

spring grotto Apr 27, 2020, 3:32 PM

#

pointLand you'll need to contact customer support for them to unbind it for you manually

hazy beacon Apr 27, 2020, 5:15 PM

#

Did I see correctly, that the New Commander Support Pack was having a bug issue? I thought I couldn't open it because I wasn't "new" so I asked for a refund, and received it. Then a few hours later, the Pack was still in my Mailbox, and I went to try and delete it, but it actually opened this time...What do I do since I've already been refunded? I did contact their email, I await their response. I don't want to be considered cheating, I want to give the pack back...smh Any thoughts?

cobalt snow Apr 27, 2020, 5:15 PM

#

Contacting them is the right choice

finite geyser Apr 27, 2020, 6:07 PM

#

barren moss Apr 27, 2020, 7:23 PM

#

I have a proplem

#

📎 Screenshot_20200425-132347_Azur_Lane.jpg

#

I cant open my game

#

It still loading

sinful yoke Apr 27, 2020, 7:31 PM

#

is your account bound?

carmine hedge Apr 27, 2020, 8:36 PM

#

@barren mosssame

sinful yoke Apr 27, 2020, 8:37 PM

#

is your account bound as well?

carmine hedge Apr 27, 2020, 8:37 PM

#

Yup

#

Yes

sinful yoke Apr 27, 2020, 8:37 PM

#

reinstall SandyWink

#

that screen is generally corrupted files

carmine hedge Apr 27, 2020, 8:38 PM

#

Owh if my acc is not bound?

sinful yoke Apr 27, 2020, 8:38 PM

#

if it keeps occurring after a reinstall, it may be your connection or some files werent fully deleted

carmine hedge Apr 27, 2020, 8:38 PM

#

How i fix it?

sinful yoke Apr 27, 2020, 8:38 PM

#

then you will need to contact customer support for account recovery

carmine hedge Apr 27, 2020, 8:38 PM

#

Ouh

#

How long?

sinful yoke Apr 27, 2020, 8:39 PM

#

it can take anywhere between 0-5 business days (this does not include the weekends)

carmine hedge Apr 27, 2020, 8:39 PM

#

So if my acc is Not bound I have to Contact the customer support to recover my acc?

sinful yoke Apr 27, 2020, 8:40 PM

#

yes

#

do you have your uid?

carmine hedge Apr 27, 2020, 8:40 PM

#

EssexCry

#

Are there a update to fix it?

sinful yoke Apr 27, 2020, 8:40 PM

#

no, you must reinstall unfortunately

carmine hedge Apr 27, 2020, 8:42 PM

#

@sinful yokewhat is a uid?

sinful yoke Apr 27, 2020, 8:44 PM

#

it is a string of numbers unique to your account

#

it is located in the screen where you change you secretary with a bunch of stats or in your friends list

radiant pendant Apr 27, 2020, 9:15 PM

#

Sorry if this has already been answered, but I forgot to unbind my old Twitter account before deleting it and now I can't bind my new one. Is there anyway I can unbind it?

spring grotto Apr 27, 2020, 9:16 PM

#

So you don't have access to that Twitter anymore correct?

radiant pendant Apr 27, 2020, 9:16 PM

#

No.

spring grotto Apr 27, 2020, 9:17 PM

#

Gotcha. In that case, you will need to contact customer support so that they can manually get the Twitter account unbound for you. Be sure to clearly explain to them that you're not able to access the Twitter account anymore at all ChocolaWink

#

/techsupport

pale pagodaBOT Apr 27, 2020, 9:17 PM

#

spring grotto Apr 27, 2020, 9:17 PM

#

Pointland contact info for customer support

radiant pendant Apr 27, 2020, 9:17 PM

#

Thanks

sturdy anvil Apr 27, 2020, 10:35 PM

#

I’m on iPhone 6 and I’m aware that because of that it causes crashes is there anyway to reduce the amount of crashes?

sinful yoke Apr 27, 2020, 10:37 PM

#

closing all applications in the background may help, but unfortunately they cant be reduced much

carmine hedge Apr 27, 2020, 11:08 PM

#

Guys, my Azur Lane suddenly got uninstalled in my phone and my copy of my User ID is missing, but my account is binded on my Twitter. If I install again Azur Lane in this same phone, would my account still be there or would I need to send a message to support?

sinful yoke Apr 27, 2020, 11:10 PM

#

you would need to login through your twitter bind

carmine hedge Apr 27, 2020, 11:10 PM

#

I see, I guess that would make things easier. Good thing I was able to bind it in my Twitter.

sinful yoke Apr 27, 2020, 11:11 PM

#

if you dont know how to login, check the most recent pin

follows steps 4-5 only

dawn flax Apr 27, 2020, 11:11 PM

#

Good Morning, I would like to report, I purchased Trade license, it doubl deducted my account and nevetr got thte item in my mail

#

I have evidence

carmine hedge Apr 27, 2020, 11:11 PM

#

Okay, thanks. You're a life saver @sinful yoke .

sinful yoke Apr 27, 2020, 11:11 PM

#

please contact customer support regarding the purchase issue and they will help you out SandyWink @dawn flax

#

/techsupport

pale pagodaBOT Apr 27, 2020, 11:11 PM

#

sinful yoke Apr 27, 2020, 11:11 PM

#

their contact info is above AmazonPoint

dawn flax Apr 27, 2020, 11:11 PM

#

Thanks

carmine hedge Apr 27, 2020, 11:35 PM

#

Hii kawaa and toast SpeeWave

barren moss Apr 28, 2020, 12:48 AM

#

@sinful yoke what reinstall mean im bad at english so help me

#

@sinful yoke im bound it with my facebook

sinful yoke Apr 28, 2020, 12:52 AM

#

@barren moss reinstall means to delete the app and get it again from googleplay/app store

barren moss Apr 28, 2020, 12:55 AM

#

@sinful yoke well im doing it a lot but it still in loading screen

#

@sinful yoke when i delete the data it became like this

#

📎 Screenshot_20200428-075744_Azur_Lane.jpg

cinder cliff Apr 28, 2020, 1:27 AM

#

📎 Screenshot_20200428-062544.png

#

I ran into a problem

#

When I choose raise levels it gets stuck in a never ending loading screen like this

#

📎 Screenshot_20200428-062555.png

#

When I restart the app it's good but if I lose again and select that option I still get loading screen

#

It was like that in both exercise and in story mode haven't tried it in daily

mystic vale Apr 28, 2020, 4:10 AM

#

I lost my account because not bind and reinstall @sinful yoke please help me i have skin and high level ship

sinful yoke Apr 28, 2020, 4:12 AM

#

please contact customer support and ask for account recovert

#

/techsupport

pale pagodaBOT Apr 28, 2020, 4:12 AM

#

sinful yoke Apr 28, 2020, 4:12 AM

#

their contact info is above AmazonPoint

clever belfry Apr 28, 2020, 4:14 AM

#

i contacted customer support about a purchase i havent received is there a window of time I should expect for a response?

spring grotto Apr 28, 2020, 4:19 AM

#

Generally, anywhere between 1-4 business days

barren moss Apr 28, 2020, 4:30 AM

#

@sinful yoke i reinstall it and again it still loading screen i telling the truth

📎 Screenshot_20200428-112921_Azur_Lane.jpg