have you read the steps?
#tech-support
rich apex
now what i do is replied that massage?
sinful yoke
yes just reply to the email with the information they asked for and you're good to go 
frozen root
@obtuse rover I think I made it like a year ago or so and the last time I logged in was 3 days ago
@vast quartz sorry for the ping I just wanna make sure that I'm doing everything right to get my old account back can you check plz
vast quartz
ah i see
Gale will handle it for you, no worries
frozen root
Sorry man I'm just nervous bro I dont wanna start all over I trust you guys
slim garnet
I want to thanks Gale for the support. My account was recovered and I have my Amagi back in my life 
sinful yoke
yay for gale 
worldly axle
sinful yoke
have you tried doing what they ask?
they are asking you to login to the game with the new bind method
outer herald
Did you check that you're logging into Avrora, since it defaults to Amagi as of now
rich apex
yes
sinful yoke
and you did login on the left side of the screen?
sinful yoke
good to hear!
rich apex
Thankyou for helping me 
clever belfry
My account seems to have purchased 2x Trade License is this normal? first purchase said it failed then 2nd attempt worked but it seemed i got charged twice because it bought two
@sinful yoke
sinful yoke
please contact google play or itunes to address the accidental double purchase
clever belfry
ok ty
@sinful yoke just out of curiosity if one of the purchases gets refunded is it safe to assume I lose the extra gems? didnt see a double inbox present
sinful yoke
it should remain intact as the extra purchase shouldnt be linked to the product
clever belfry
interesting. that be badass if extra gems are preserved. weird how i purchased it twice
sinful yoke
oh you mean you got one of the items twice? 
clever belfry
i got the gems twice
sinful yoke
they'll be lost in that case
hallow brook
Can I ask about the Blu-ray bonuses here? Is it really only android exclusive?
stable bronze
WHAT DID HE MEAN??????
fresh token
Is this a problem? But I can still login.
misty crow
Nope it's fine
misty crow
Poor connection usually
@stable bronze It means to tell him all those information. It looks like you didn't tell him your in game name so they can't do anything
tired briar
Perhaps here I will find some answers-
My problem is not getting AL notifications on my phone, unless I turn on the game. I use Xiaomi Redmi 8/3gb with android. I do not use power saving mode and my phone is always in the range of Wi-Fi. Do you know what could be the cause?
outer herald
Check your gateway for the wifi since sometimes resetting that can help
mortal tide
Hello, I wonder why i crashing everytime
my game keeps restarting
misty crow
what device are you using?
misty crow
As in what model
The ram is the main concern
mortal tide
oh why i deleted that
Honor 10 lite
ebon birch
thorn shard
same but on lexington
mint bone
@mortal tide ur game keep restart?
mortal tide
I don't know really i just keep crashing everytime
spring grotto
Hm...you could try restarting your phone and/or clearing the game cache to see if that helps. Or if it doesn't, try a file repair from the settings menu in game
boreal night
So huh I uninstalled bluestacks because of a problem with it, I didn't bound my account with yostar and I can't get my AL data back
outer herald
Do you remember your username, the server you were on, and maybe the UID? @boreal night
boreal night
Scrapduck, Sandy, and I don't know what's a UID
outer herald
It's the number you would see when you would tap on your secretary portrait
But as long as they can get the username and server they could try something
boreal night
Oh okay
outer herald
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
boreal night
I don't remember it
astral plinth
Im facing Infinite Loading Screen now in Login Page
outer herald
It's fine, since you remembered your Server and your username
astral plinth
Is the server still stable?
outer herald
Is your wifi stable? @astral plinth
astral plinth
yes Youtube is fine FGO is fine just AzurLane
I been trying whole day its the same
outer herald
Try using a VPN see if that'll work
astral plinth
VPN same infinite loading
VPN kinda work but really slow
Without VPN will get Infinite loading
Sometime Network Connection failed will pop out
outer herald
Try resetting your gateway network that could fix it
pure pollen
I get this in PvP when i try to sortie my fleet ? (I changed my fleet to another and got this error msg)
Anyone knows why i get that
lofty ocean
Reboot gam?
Is there anyway I can delete a piece of furniture in my inventory? There is something I have I would much like to get rid of. Don’t ask why, it’s a long story. I just want it gone.
sinful yoke
unfortunately there isn’t
lofty ocean
granite silo
i smell ntr
lofty ocean
I’m guessing it would be too silly to ask someone to go into my account and manually remove it. Thanks anyways
eager ridge
Will the Microlayer Medley border be going away after today's (15/4) reset? or is it Tomorrow's (16/4) reset
spring grotto
After maintenance which was announced in #game-news
lavish cipher
So, how long will the maintenance be? I'm aware it's starting in like two hours, but, is it a long one and I should wait til morning or is it gonna be just a couple hours?
plucky bronze
Hello, I've been experiencing problems playing the game. There are three kinds: 1) The game randomly and unexpectedly returns to the screen with the developer logos, and I have to log in again. 2) The game gets stuck on a loading screen with the little birds- this most often happens when attempting to enter a battle (either the formation screen or right before the gameplay begins). 3) The game remains on a black screen upon starting the app.
I am running the game on a Moto E4 Plus, Android version 7 (Nougat).
Has anyone else run into a similar issue?
misty crow
motorolas have had issues with AL for a very long time
might need to update to 8.0 if possible
outer herald
8.1.0 is the recent update for Moto phones
Also, I want to say the E4+ doesn't have 2GB of RAM there
plucky bronze
Unfortunately, it appears that the Moto E4 Plus has no option to update to Android 8.
According to an internet search:
Kinda hoping that buying a new phone isn't the only solution ;-;
outer herald
Would go with the G6+ if you want to stick with the Moto phones
misty crow
well the alternative is use a pc emulator
outer herald
I only say that since I have a G5+ myself, and things work fine for me
plucky bronze
I see, I'll keep that in mind.
sterile gull
Anyone else having issues to log in?
gilded bolt
idk how but, i some how open the game process log while playing
pale pagodaBOT
sterile gull
Ok
gilded bolt
ok that normal thing then, but i use 1 finger at all time...maybe its my device
sterile gull
It didnt work and i keep getting this
sinful yoke
is your account bound?
sterile gull
Yes
sinful yoke
the failed file check is usually corrupted files
a reinstall should fix it
granite magnet
oblique gale
I'm stuck here for like 30 mins, then "cleared data", reinstalled the data, but the game is still stuck
what should I do?
even if I turn off the data, the game doesn't give a pop-up saying that "network error" or something, it just continues loading
quartz crystal
How can i upvote suggestions submitted in game-feedback?
spring grotto
@oblique gale Try clearing the game cache if you haven't already. If that doesn't work though, you might wanna try a fresh reinstall after you make sure to get rid of ALL the game files in your device
@quartz crystal You just need to sign into Trello either w/ a Trello account or Google account and you'll see the option for "Like"
quartz crystal
I can’t upvote through discord like upvoting in #known-bugs ?
misty crow
you cannot
warm igloo
interkun where's my sandy network error/connection lost fix
frozen hamlet
When i log in, i get a black screen permanently and nothing happens
Is there smthing wrong with my device only
misty crow
what device are you using?
misty crow
try reinstalling
misty crow
yes
misty crow
try using a vpn
frozen hamlet
Japan
misty crow
...yeah try a different one
light mango
Someone is mass reporting and muting players chatting in Washington server, room 4 at the moment. This is the 3rd time this has happened.
frozen hamlet
I used hong kong and still black screen
misty crow
why are you choosing the places that do have an IP issue with ALEN
choose the US if you're not from the US
light mango
where do I report this
median needle
unfortunately there's nothing that can be done about the mass report thing. no one here in the server can do anything about it and we can't unmute you or anyone else that's been muted. the mass report thing is known about but there's nothing that can be done until it's changed. we have no eta on when/if that'll happen. sorry.
frozen hamlet
Lightfire what about mine
misty crow
you might want to reinstall on a diff network connection
median needle
also try logging in with a VPN instead. also if you downloaded the game with an APK try using a different apk site or if you're able download it through the english app store.
light mango
@median needle can we at least find out who's doing the mass reporting so we can mute the guy?
misty crow
we can't
median needle
sadly no. a mass report involves more than 1 player reporting people. and it's impossible for us to tell who's doing the false reporting.
light mango
can you implement a playerlist with people who are in a room at the moment , even if they don't post anything? So that we could blacklist suspicious copycat accounts through it, if such appear
lilac shale
yo,the loading screen of the game is taking too long after i press the setting button on log n screen
is this normal?
it took like 10+ minutes
mild pendant
i dont think so
i face a longer loading screen tho only for like 2 mins on emulator n non on phone
lilac shale
i wanted to log in using other fb account so i press a setting button(idk what its called) in the log in screen
cobalt snow
did you originally have your account bound to that FB?
lilac shale
yes
cobalt snow
let me check, well first off, I the setting button on the login screen is for file repairs, so it may be downloading files
if you want to login with FB bind before touching anything hit the FB bar on the left side on title screen
cobalt snow
did you get the FB prompt on touching the FB bar?
cobalt snow
ok, first off, you're trying to bind a new fb account to an existing AL account?
if so you need to bind in the in game settings, so you would need to get in the first place
the main menu gear icon is for file repair only, and binding on the title screen just makes a bind to a blank account usually.
cobalt snow
I'd first do some connectivity checks, try restarting device/router, changing connections, or using a free vpn if it doesn't seem to do anything
cobalt snow
if you reinstall the game without having originally bound, you're at risk of losing the account
did you have a bind other than FB to your account?
neat meteor
Hello. Is there some log files somewhere I can find on my phone? Tried to start fresh and reinstalled the game... but it still knows who I am...
marble thorn
I’m trying to disconnect my from my old twitter account which got terminated
Does anyone know how I can solve this problem?
spring grotto
@neat meteor Not that's known to us afaik. You could try fully uninstalling and then going through your files on your device to make sure they're all deleted correctly. Or just go to a different server (such as Sandy, washington, etc) as they all have independent accounts from one another
@marble thorn You would need to have another bind on your account aside from your Twitter as the game won't allow you unbind your last bind on your account. Or you could contact customer support so that they can manually unbind it for you at al.cs@yo-star.com
floral flame
Is Avrora server under another load? I am seeing a lot more timed-out/disconnect errors while on it, but when I switch to say Lexington, I can run through the tutorial and beyond without such messages.
sinful yoke
it is not
sinful yoke
have you tried restarting your device yet?
errant kernel
Yes
prime grove
If any mods read this. I think that channel needs cooldown, maybe 6 hours would be nice or few hours.
If you look at it, some people spam it.
Someone posted twice in 1 hour
sinful yoke
this is #tech-support
for this kind of stuff please send this message in #discord-feedback
and just letting you know that it can be multiple people sending the same exact message, so it will not fully reduce the amount of same posts @prime grove
lavish torrent
Will I run into problems if I already redeemed the Laffey BD skin?
spring grotto
No, ideally you shouldn't as they already opened the redeeming for it
lavish torrent
Thanks
winged lily
I just got a new phone and I thought I had linked my account to Twitter, but it's seemingly lost. Is there any way to see if it can be restored?
sinful yoke
just to make sure, did you change your server when logging in?
account data is unique to servers, so you must login to the one you were on before
winged lily
Ah, that would be why, it was set to the wrong server. Apologies and thanks!
night mural
Is this the best place to contact someone about a gem transaction that didn’t go through correctly?
sinful yoke
if you havent already please contact customer support for the purchase issue @night mural
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
night mural
Ok thank you
bleak plover
Hello I have a problem which is the game closes while playing but when I disable google play games it run perfectly so what is the problem ?
carmine hedge
Heyyyy
Does anyone know anything about this?
My friend have been getting this error since 1 hour prior to the maintenance-
spring grotto
It's a type of invalid login error. If you have your account bound to FB, Twitter, or Yostar, log into your bind option from those options on the left hand side
carmine hedge
Okiee
I'll try
Why by the name of all gods is now "AV" censored???
You can't even say have now.
arctic lance
The Highway Star Mission is empty for me, is this normal when I already got the skin?
spring grotto
@arctic lance Not too sure what you mean. You're always able to do these types of missions again. You just won't get the skin and instead get some coins
arctic lance
Souldn't there be a mission description under the "Phase 1/7" though?
Ah no
I'm dumb sorry
Didn't look at the smallprint date
spring grotto
Oh, you meant the mission description. Ye, that should be there. Seems like it's a bug
wicked onyx
I have the same issue, mission description is empty and button "GO" moves me to pve map.
spring grotto
Yeah, the mission is to kill a certain amount of enemies
flat walrus
Hotfix just fixed it. 🙏
digital fractal
Quick question I have conntacted the Azur lane suport team via https://yostar.helpshift.com and it send me an email that asks me to elaborate on the issue. However it also says that I'm not to supposed to reply to anything bellow a certain line and for me that line is above the reguest for elaboration. Where and how am I supposed to elaborate on my issue?
cerulean oak
The notch on my phone covers up a bunch of the features in the in game menu and I don't know how to fix that
It's just kinda annoying because I can't switch my secretary
plucky sonnet
Why "eue" censured?
cerulean oak
Yo where da tech support at¿ @spring grotto
rich meteor
might be for a different language
tardy mesa
i keep getting this
spring grotto
@cerulean oak What do you mean by tech support? If you mean for customer support, they only answer to emails and their helpshift website. If you mean help for this channel, this is a community help provided channel, not w/ full Azur Lane staff
@tardy mesa It could be a client side network issue. If you haven't already, please do try restarting your device and network router. Or try using a free VPN if that doesn't work
@digital fractal That's just an automated bot email. If you already sent in all your information, you just need to wait for their actual response
cerulean oak
Ah gacha
It told me to seek help directly on discord as another alternative so I thought this would be the place
spring grotto
Ah, gotcha. Yeah that message is a bit outdated currently as we've been told to hold off on Discord contact for customer support issues. I'm sorry for the confusion
digital fractal
Thank you very much
jaunty nacelle
A friend of mine complain his account disappear. He uninstalled it 1 hour ago. To reinstall it. His account is link to his twitter. And yet he can't retrieve it. Any idea?
If you lost your account, please download this APK, here: https://t.co/nzkJr0HjRi
Apparently this didn't work either to retreive his account
misty crow
If his account is linked to twitter
follow steps4 and 5 to log in
he probably selected the wrong server
bleak plover
Hello I have a problem where the game always restart after a while from starting it but when I disable google play games it run well can anyone help me here?
zenith forge
yo ender @misty crow
is it possible to unbind fb from AL (by AL CS) if it's the only bind on the account?
misty crow
yes
zenith forge
and, is it possible for AL CS to bind the lost account into another bind like Yostar Account Service as example?
i have a friend who lost his account because his facebook are suspended back in 2019, facebook is the only thing he used to bind and his facebook suspended.
misty crow
yes
zenith forge
aight, tyvm, gonna grab the helpshift form then
thx for the respond, chief. 
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
bleak plover
Hello why nobody is answering me?
zenith forge
lemme re-read @bleak plover
is it a big issue if googleplaygames stopped for you when you're playing AL?
and, can you tell me your device, or just your RAM on your device.
bleak plover
My device hauawii y5 prime and the ram is 2 gb
The problem is in the game or google play?
Cuz when I disable google playnit run well
zenith forge
i think that's the problem, the RAM.
2GB actually work but it's kinda hard to make sure.
basically, 2GB should work "if you don't have too much background apps"
bleak plover
But it didn't do that one I downloaded it that happened in one of the updates of the game
Once*
I asked here about this problem before and they told me that they will look for it but is still the same till now
The game was running well until one of the updates of the game
zenith forge
you should make sure you have enough free RAM around 500MB on the background, to make sure your AL can "breathe"
when AL gets force closed, most common things happens is your RAM is overloaded
bleak plover
Well it does I have I GB free from the ram
Its doesn't close it just restart
The game auto restart while iam playing
zenith forge
try to reinstall the game and see if it works, one of my friend here @celest flax have similiar issues like you and it's coming from same device (huawei), and for some reason reinstalling the game fixed the game for him.
bleak plover
From where to install the game cuz I can't install it from google play its not released in my country yet I think
I mean did he reinstall the game from google play or somewhere else ?
zenith forge
I assume it's firmware issues from the phone, other than that, just make sure you play AL without any background apps.
he's from somewhere else, he can access playstore
can you use QooApp?
bleak plover
Yes
zenith forge
well try to use that
bleak plover
OK gonna try this thanks 
marble thorn
How exactly do I get yostar to manually unbind my twitter account? I can’t seem to find a support page on their official page. Could I perhaps dm one of the staff members in this discord?
cobalt snow
first off, is your twitter account the last bind on your account? you can unbind twitter usually, but if it's the last bind on an account it won't let you
if not you can contact support via their helpshift website
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
marble thorn
@cobalt snow my twitter account got terminated recently. Therefore, I’m unable to unbind it by myself.
cobalt snow
ah, yeah, contact support via the above link for that
they should get back to you within a business week, probably should have another bind on hand though
fiery flame
Now graf spee is only for cubes. Don't have chance for drop in archives?
spring grotto
She cannot, no. Only from construction. Also just for future reference, that's more of a question for #gameplay-help
rustic rover
For some reason "havent" is censored in the game chat lol
spring grotto
Yeah, they seem to have messed up the chat filter in the recent update and made it worse
rustic rover
Good to know just wanted to point that out thanks
maiden heart
The game is stuck at Retrieving Latest Version Info in the first loading screen, what do I do
dry sequoia
Thank God... I thought my internet went to hell
Im also stuck on the Retrieving Latest Version
maiden heart
Oh wow its now happening in Arknights too
sinful yoke
it is a connection issue
please try restarting your device, then try changing connections or try a vpn
maiden heart
Tried restarting still nothing, will try using a VPN
dry sequoia
I restarted my device
Also i log off my internet and log in and still cant pass that screen
maiden heart
No vpn is connecting for some reason
dry sequoia
1 hour and still cant log in 😭
torpid quarry
Yeah, having the same thing happen here
Just reset my phone for like the 5th time today and that worked so just keep trying maybe idk. Good luck yall
maiden heart
Yea me too, theres some weird shit with my country’s internet, I can browse Youtube, use discord but for some reason VPNs and Yostar games just cant connect. Thanks for the help tho
floral flame
Low priority: The in-game chat in censoring "AV". Odd to see 'He++y Build' (heavy), 'w++e goodbye' (wave), and 'J++elin' 
half path
The censoring issue been reported as bug already.
hard bronze
AL seems to have a problem switching between scenes on my phone (Like going from battle to the map), is there a fix for this?
marble thorn
I just got this email from the al support team. Do I reply to them with my issue?
misty crow
it's an auto reply
marble thorn
So what am I supposed to do?
outer herald
Just wait until you get another reply from them
mental narwhal
It seems that the payment method for my phone is abit troublesome. It jumps out and restart everytime it I pressed one tab buy (finger print). Is there a remedy for this or its problem for curved phones?
zenith forge
it sounds like devices end.
have you tried to use another device to do the payment? @mental narwhal
mental narwhal
Ye, I think it works on my Huawei mate 10 Pro (flat screen)
But when I use a curved one (one plus 7t pro mclaren) I have to need ninja speed to be able to press the thumb reader before the game restarts
twilit cloak
I have this problem (just for open Myouko ship detail), and I did data check but it's not fixing this prob. Any advice?
carmine hedge
Everytime i play the game i first have to go through like 3 minutes of network error before it logs me in, anyone else having this problem? Is there a solution?
dusky pine
can i have skins for free?
misty crow
@twilit cloak you might need to reinstall entirely
@carmine hedge try using a vpn for logging in
@dusky pine Sorry, what?
There are some free skins from events, so yeah kind of
dusky pine
guess nut
twilit cloak
@misty crow I see, I'll do it next time. Thanks
civic knoll
can i change my yostar email address?
hot scroll
Game stuck when i press battle, any reason for this?
First time it has happened. Seems to be same for when i do it on my phone or bluestacks
hidden prairie
spring grotto
Nope, it's currently up. Tru restarting your device and/or network router if that issue persist
brisk spindle
Guys yesterday I made a purchase of the pack for double rubies for 39,99$ but there was delay and they took my money but I haven't received ye my rubies
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
brisk spindle
Ok sorry
zenith forge
click that link, click contact us button, explain your problems, and would be good if you also attach the purchase receipt.
nahh no need to be sorry 
and also fill the e-mail section with your currently active e-mail.
and if you get a reply immediately and it's from al.cs@yo-star.com asking what's your problems, that's an autoreply, wait for actual CS respond.
brisk spindle
Ok, because yesterday I made a chat with one of them but I don't have answers yet
marble thorn
Alright
nocturne rose
Trying to unbind Facebook and use Yostar account as binding method but I’ve been getting “Account binding with fb/tw failed: 100213” when I try to unbind fb
elder vapor
You can’t unbind the final bind on your account. Bind Yostar first, then unbind fb
nocturne rose
Ah I see thanks
carmine hedge
so I left the game for a while, taking a break and I just came back, logging in to my account and picking the server I was on, avrora but it sent me to the tutroial
I'm pretty sure I binded my account before I left
nocturne rose
Is it possible to unbind a Yostar account?
carmine hedge
to add onto that, do accounts unbind after 1 use?
because thats the only reason why it wouldn't have been binded
nocturne rose
Don’t think accounts unbind after 1 use
Sure you’re not on the wrong server or account? Happened to me back then
spring grotto
@carmine hedge They do not. Accounts stay bound. Make sure you're logging into your bind from the main menu (not the settings menu) and try logging into all the servers once you log in there just to see if any of them have your account
@nocturne rose It is, but you will need to contact customer support so that they can do it manually for you
carmine hedge
it was definitely avrora and I signed in from starting screen
I may have a bad memory but I remember the server
spring grotto
Hm...okay. Maybe you're using the wrong social media account to log in? Do you happen to have your UID? The long string of numbers that would've been found in your profile in game
carmine hedge
no, it was about 2-3 months ago when I last logged in
whenever the polaris event ended
I'll try logging in my facebook account, maybe that'll work
nocturne rose
If I have two methods of binding, fb and Yostar, I can use either one of them to login right?
carmine hedge
fb worked
spring grotto
@nocturne rose Yepp, you can
@carmine hedge Good to hear 
carmine hedge
I am so happy it worked lol
I have hololive ships and I wouldn't have been able to get them back
@vast quartz will haha emo count as like post?
warm parcel
Azur Lane animation Blue-ray Vol 5 you get the laffy skin. The code says for android only. What about for Apple users?
lime ruin
uhh i got charged twice when getting some gems 
i still have the receipt and i emailed yostar already. What should i do?
zenith forge
wait for CS respond?
lime ruin
what's CS lol
zenith forge
Customer Support.
lime ruin
i emailed al.cs@yo-star.com is that the correct address?
zenith forge
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
zenith forge
yes, that's the right address
lime ruin
ok
is this a common problem?
cuz i think this isn't the first time it's happened to me
sinful yoke
it is unusual but it happens
lime ruin
cuz i emailed al cs about another problem i think 3 weeks ago and there's no reply at all...
sinful yoke
they were on holiday at the time you emailed them
lime ruin
wait i just got a reply
asking for uid and commander lv and stuff
but it says "do not reply below this line"
what does that mean?
sinful yoke
you reply above it
zenith forge
that's autoreply
lime ruin
do i still reply to that email address?
sinful yoke
yes you reply above
zenith forge
like I said, wait for actual CS respond, it's usually gonna say the CS name
like CS Gale as example
sinful yoke
they dont ask for uid and username in auto response
sinful yoke
some emails let you move where your response is
if its just a blank box, proceed as usual dont worry about it replying above or below
be default it should always reply above the line
lime ruin
that's legit all it is 
lime ruin
sinful yoke
just a headsup that sometimes people may accidentally reply below their response, so the person who receives it thinks that you sent their email back to them, but its just a thread
so by default just pressing reply you will be fine
sinful yoke
I hope they respond soon 
lime ruin
doubt it...
my first inquiry was like 3-4 weeks ago and still nothing
i was using applepay
do u think if i used paypal next time there won't be a problem?
sinful yoke
there are purchase issues prevalent with all forms of purchase atm so unfortunately I dont know if using one is better than the other but they seem equal
sinful yoke
please only contact them on one form
contacting them through both helpshift and email alone will only create traffic and unnecessary confusion
helpshift is email
so we really recommend you just wait for their response at this point for more help
lime ruin
ok
naive sedge
Help, i forgot my account so i try to logged in with yostar account
I do t know if i forgot to bind it with my yostar account
And now i want to unbind it, so i can bind my account (i realise its binded with my fb account ) woth my yostar account
I dont find the unbind button on setting, i also try to open yostar website and nothing help to unbind account
spring grotto
You will need to contact customer support to get the Yostar unbind off of the account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
granite moat
Hi, I'm having trouble with nox.
Whenever i open it, it causes the BSoD, and i suspect this might be due to the windows update.
Is anyone else facing similar issues?
misty crow
Then you should be looking for Nox tech support
Not AL tech support
Unless it's AL specifically that's causing the issues
proper anchor
Hello. Could you help with the account? I downloaded the game again and I can’t remember what I was authorized through. I tried all possible emails, but the game starts anew. The server on which I played remember. The account exists and is on the list of my friends, but now I don’t know how to enter it. Sorry for my English)
restive hare
I once forgot which server my main account is and I tried all servers while panicking. That worked for me. Just make sure to do not overwrite your previous account (if possible). Try all authentication methods, such as Facebook, Yostar account, etc.
jade cedar
Hello, it's the third time in a row I got Portland on Special Construction. Is this normal? Thanks.
half path
You appear to just have a bad case of RNG, it seems like.
tribal bluff
spring grotto
I have answered you over in #bug-reports and also for future reference, please only post your issue in one channel 
carmine hedge
Why does the store only sell one track? and in the promotional image there is a 3-piece ...
cobalt snow
IIRC, they noted having promotional material for dorms more closely match in game items for the future (this is rerun, so maybe just used old one), but this would be more of a #game-feedback thing
wintry comet
can I redeem JP BD Skins on my EN AL?
spring grotto
@wintry comet You can, yes
wintry comet
awesome thanks!
wintry comet
Do all the blu rays come with a serial code?
wintry junco
Hi, so one of my friends binded his account with Twitter, but a week ago he couldn't log in his account because whenever he tried to log in the server avrora that he was binding his account with, it started a new game.
gloomy stratus
Is anyone know about this
Cause i have 2 email account
One for facebook(i forget the email password) and one for my work
And game nortification
spring grotto
@wintry comet They should, yepp. Just be sure if you're buying it from somewhere like Amazon or eBay that you make sure if they come w/ it or not
@wintry junco Tell them to make sure to log into their bind option from the title screen and then choose the correct server. Their account will stay on the server that it was created on (such as Washington, Sandy, etc). Be sure to try logging into all of them as well to see if they have their character on it
@gloomy stratus It's just whichever email you want them to contact you at
dire pulsar
gloomy stratus
@spring grotto so i just send my normal email (mysecond email) cause my second email is still alive
spring grotto
@dire pulsar Try restarting your device and clearing the game cache. If that doesn't help, try using a different network connection to test and see if that helps it
@gloomy stratus Yepp. Whichever you have access to and want them to contact you at
long scarab
I need help with account binding, I no longer have access to my twitter and facebook account in wich were binded, I need to unbind them to bind new ones, but i dont have access to them as i said
wintry comet
One last question, I read that the BD skins are available for only the first run of Blu-rays is that true? Can I just buy the sealed ones (brand new) and still expect to get the serial code for the skins?
gloomy stratus
@spring grotto alright thanks dude
proper light
is there a way for someone with no phone to join the server?
elder vapor
Web or discord program on desktop
jade cedar
About Highway Star Event: today's mission was to kill 150 ships
Can I finish it tomorrow without penalties?
carmine hedge
Hello where’s urgent commissions. I usually have it rn. But it’s not here. Not sure if this is the right place to ask.
jade cedar
Mine already appeared, but there are days in which they don't for me. EN server btw
carmine hedge
I’m in En server too
sinful yoke
did you finish your commissions from yesterday just recently?
merry summit
If you are logged in when urgent commisions appear sometimes they just don't appear for me
I'm not sure if that's a bug or not
Even if I relog
sinful yoke
that is just how they work
muted patio
Umm
Can i ask on how to transfer another binded account to my original one
zenith forge
@misty crow probably unbind his "bind" on one AL account to another AL account.
misty crow
to make it easier to visualise let's say another account is B, and the original account is A
if B has 2 binds, it's as simple as unbinding 1 of them by clicking on it and then binding to A
if B only has 1 bind remaining, then you'd need to contact customer support to have them remove the bind on B
naive sedge
I need to clarify my problem, i want to play my account on new device, but it just started from tutorial
Good thing when i open on my old device it still save my progress
zenith forge
did you bind your account on old device?
naive sedge
Yes
half path
Are you sure you’re selecting the right server?
zenith forge
did you make sure you're logged in on the right server on your new device?
zenith forge
because, right now, if you're installing AL on new device, the server gonna be directed on Amagi server.
zenith forge
come here again if you have any ingame technical issues
naive sedge
half path
You can trust me to try to help and unintentionally make it worse before Reed or Kawaa inevitably steps in 
proper light
is there a way for someone with no phone to join the server?
I was afk. the person with no phone uses the desktop client and would like to join the server.
zenith forge
what do you mean "no phone to join the server?"
sinful yoke
that is the case with no cell number
misty crow
no
dusty glen
me and other people getting muted a lot in room 1 of Washington server recently when talking normally about topics such as rpg games, no infractions or anything of the sort. What gives? no plans to sort out this very dumb report system?
pseudo parcel
this isn't technically a tech issue but more of a inquiry but do azur lane servers have http support where you can use as part of a caching solution or is it https and i would need to run a SNI proxy container?
open bolt
@misty crow Hello! Can you give me mail support? I need help with my account.
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
there
open bolt
Thanks
carmine hedge
@pseudo parcel why would you need that?
rain minnow
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
contact them as per the above @rain minnow
wintry junco
@wintry junco Tell them to make sure to log into their bind option from the title screen and then choose the correct server. Their account will stay on the server that it was created on (such as Washington, Sandy, etc). Be sure to try logging into all of them as well to see if they have their character on it
@spring grotto he checked the correct server and he's logged in with his Twitter account but he still can't log into his Azur Lane account.
spring grotto
Does he have the UID from the account? The long string of numbers that would've been in the profile screen while logged into the game
wintry junco
yes he still got his UID
spring grotto
Okay, can you provide it and I can check the binds to make sure it was bound properly
wintry junco
here's the UID: 70102723 @spring grotto
spring grotto
/checkbind 70102723
pale pagodaBOT
Z23 Sensei
spring grotto
So it was bound to Twitter. Just make sure they're using the correct Twitter account in case they have multiple ones, be sure to log in correctly on the main screen (not the settings menu), and to try fully logging into ALL the servers to see if they have the account or if they all start the tutorial
wintry junco
It seems like that all the other server start the tutorial except Lexington
he also has no other twitter accounts
spring grotto
Is Lexington their original account?
wintry junco
Is Lexington their original account?
@spring grotto sadly not
spring grotto
And they did log into their Twitter on the main screen and it said "Login Successful", correct?
wintry junco
yes
spring grotto
Hm...sounds like it's an issue w/ the email they're using then 
Unfortunately at this point if they truly followed all those steps, have them contact customer support so that customer support is able to look into their AL account, see the social media account information, and help them get back into their AL account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact option for customer support
wintry junco
thanks I'll try this
merry summit
Is there any issues with avrora server?
I keep getting kicked out with a account is logged in on another device after I I get a connection failed error
merry summit
Weird cause I don't seem to be having any connection error for other games
But alright thanks!
wheat remnant
It seems like that all the other server start the tutorial except Lexington
Me too but my account is facebook
sinful yoke
are you trying to log in to a bound account?
primal warren
I often lag and freeze when playing.....device or other factor?
sinful yoke
what is your device?
sinful yoke
is this every time?
primal warren
Not every time
sinful yoke
do you have any filters on your dock?
primal warren
No filter,show all ship
sinful yoke
can you firstly try a file repair in settings or at the title screen and see if it helps the freezing and lag at all?
cinder falcon
Where can I report potential cheaters?
sinful yoke
!bugreport
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
sinful yoke
there is an option for player reports if you contact Belfast bot with her command
cinder falcon
Ok, thanks a lot!
amber pine
Help... Can i unbind my Yostar email on azur Lane ? Cause i doesnt have access to those email.
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above 
amber pine
Thanks mrs. @sinful yoke i'll try to contact them
Should i reply to that email ?
Or to al.cs@yo-star.com
sinful yoke
yes reply to the email
amber pine
...Please note that the answer may take a while due to high load, so we ask you to be patient. ....
How long i have to wait ? 1hour or 1 day?
sinful yoke
it may be 0-4 business days
amber pine
Good to know. Thank u.
carmine hedge
hi
can you halp me?
i opened my account but there is nothing of my old play
like levels ships and more
i even spent money
so, you know
eternal swan
My account keeps refusing to be bound to twitter or facebook. I am glad I noticed before uninstalling the game, but I had my account bound to both twitter and facebook, but when I go to another device and try to log in it shows that they are empty and non-bound
I even created a new twitter account to test, but same thing
carmine hedge
yeah my yostar account does the same thing
it's actually blocking the game everytime i try
eternal swan
like 2-3 months ago it worked fine I was able to bind the account and put them both on my phone and bluestacks
but now it just doesnt work
misty crow
@carmine hedge did you bind your account?
carmine hedge
yes
misty crow
@eternal swan @carmine hedge Please follow steps 4 and 5 to log in to your account. Ensure you have selected the correct server
misty crow
try all the servers to be safe
misty crow
no, because if you had an account on that server and you did log into your bind correctly, you will be able to access it
carmine hedge
no, because if you had an account on that server and you did log into your bind correctly, you will be able to access it
@misty crow ah ok
eternal swan
ofc doesnt explain why my previous facebook and twitter got unbound and i couldnt use them to bind again
misty crow
if you're sure you logged in to the correct account and still can't find it
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
please contact customer support as per the link above
amber pine
How long i should wait for dev. Answer my help request ? @misty crow
misty crow
0-4 working days
amber pine
whether the Yostar company took the day off because of a pandemic?
carmine hedge
it's asking the UID but i can't put it if i don't remember it
misty crow
then just leave it blank
@amber pine they should be active
they are based in china after all
carmine hedge
it says it's mandatory
amber pine
Thanks for answer Ender san, hope u get good day
misty crow
just put "i don't know" then
silk pendant
Guys I cant log into azur lane
I just updated my phone software and suddenly I cant get past the "loading game" screen
spring grotto
Try restarting your device and clearing the game cache to see if that helps it
oak spindle
Just spent $80 on gems to not get them
So that's amazing
It said my purchase was successful but I still only have 465 gems
Should I just ask apple to reverse the charge?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact info for customer support
oak spindle
Thanks, appreciate it
dreamy lagoon
I need help with a lost account
spring grotto
Did you have the account bound to FB, Twitter, or Yostar?
dreamy lagoon
Yes
Because I had this issue before and had the new account bound so you guys can transfer the old one on the new
spring grotto
Okay. And the bind was moved over from your newly created account onto your old, original account by support correct?
dreamy lagoon
Yeah
So they solved it before, but I tried to login again on all 3 links in game
And nothing comes up for my account when I login
spring grotto
Did you choose the correct server? Your account stays on the server that it was created on (such as Amagi, Sandy, etc). So try logging into all of them to see if they have your account or just put you in the tutorial
carmine hedge
EHM
i'm not shure if it's ok or what
but ii still don't know anyting about my account
oak spindle
When can I expect to hear from support about my gems?
misty crow
The response time is expected to be 1-4 working days
oak spindle
Thanks, hopefully sooner rather than later
signal chasm
Does anyone have an idea of what to do if my game is stuck in loading game screen? I rebooted device/game/changed network and nothing seems to work. I also played the game just today in the morning and tried logging in again but cant go through that screen
nimble gate
probably not
uneven crane
Hey guys, I'm trying to play Azur Lane with Bluestacks but it just gives a black screen and then closes automatically, what could it be?
unborn ember
My friend just lost his fb account And he only bind his account to fb account. Can he retrieved that account back
sinful yoke
are they trying to login to their azur lane account right now?
or are they trying to unbind the lost fb account?
broken hound
@uneven crane Mine used to do that until I uninstalled & reloaded the app via the google play store. If you don’t want to go that far try checking for any new updates if you haven’t played in a while and loading those first
unborn ember
His fb got hacked so he can't login into his account @sinful yoke
sinful yoke
please tell him to contact customer support to remove the facebook from his azur lane account and file for account recovery since that was his only bind
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
unborn ember
@sinful yoke ok. Thanks
solemn heart
okay im having a problem at. i started playing again on bluestacks last week but i want my account on my smartphone too, so i started downloading the app from the google play store again. then after the download was finished it said that its now installing but then after that the pop-up came that azur lane couldn't be installed, but it is installed. when i try to open it its either a black screen or im getting stuck at the enterprise loading screen.
carmine hedge
Why am I getting a "network connection failed" every now and then? I cleared the cache, restart my phone, and even repaired the game...
half path
That shouldn't be the result of something wrong with the game's files, but rather from an unstable internet connection.
scarlet lion
Hello first i want to apologize if this isnt the right place to post this. So i recently due to technical issues with my tablet i had to factory reset it but when i got my new phone the next day i tried to retrieved my old data from my old tablet it didnt load my save fb didnt work or even yostar account didnt work. I do happen to have an order number that i got from the last purchase i did. There is hope to recover it?
sinful yoke
do you remember what server you were on?
scarlet lion
I think it was washington
sinful yoke
are you logging into washington? when you have a fresh install it will redirect to the newest server (amagi)
scarlet lion
When i login it did send me to amagi
Then i tried to enter to Washington but it was no saved data
rose seal
hi, i have an issue where i cant bind my email or facebook to my azur lane account, i have a pic of the error message
scarlet lion
That actually happened to me too
rose seal
do you know how to fix it?
scarlet lion
Thats what i been trying to do
rose seal
ohhh
scarlet lion
When i try to bind it it shows that message
spring grotto
@scarlet lion You're trying to recover your account correct? If so, you don't log into your bind option from the settings menu. You need to log into your bind option from the title screen and then choose the server you played on before
@rose seal Usually this is some form of email conflict error. Unfortunately we're not too sure what causes it aside from if that social media account/email is already being used by another, separate account. You could try restarting your device and clearing the game cache to see if that helps, but unfortunately it's not likely. You could contact customer support though to see if they can offer some backend insight OR just use a different email
rose seal
maybe it is, i had an account before and i lost it for some reason, but i dont care about that one anynore since i was only like lvl 5, thank you for the help :)
spring grotto
No problem
scarlet lion
It doesnt show the "your character icon"
spring grotto
Yeah, that's locally saved. So it won't show up till you fully log into the server
scarlet lion
I hate this tutorial
spring grotto
Well you don't need to do the tutorial. If a server starts you in the tutorial, just restart the app. Just make sure you log into your bind option from the title screen (the options will be on the left hand side) and then try logging into all the servers to see if your character is on one of them
spring grotto
No problem at all
scarlet lion
If i could i will hug you
No homo
Well thank you so much for your time i gtg to bed work tomorrow
pulsar shore
Hey guys. Don't know if that's the right place to ask about this, but i would like to know if i can buy gems on Brazil country, without a Credit Card, but using an BRL Play store gift card? Or does it work only with US Gift Cards?
carmine hedge
No Google Play Gift cards world too
steep briar
I need help to refund gems
outer herald
Gem purchases are final though
manic orbit
I currently have an iphone but might switch to samsung. As long as I have my yostar account will I be able to transfer everything to android?
outer herald
Yes it should, just remember the server you are on by the way
manic orbit
Like NA? Or what exactly
outer herald
As long as it's bound to either Twitter, Facebook, or the Yohstar email it should be fine
sinful yoke
washington, amagi, avrora etc
sinful yoke
multiple binds is always nice
manic orbit
Yeah I figured to have twitter as well why not
outer herald
Yeah, so remember your server name, because when you fresh install it it will currently default to the latest server by the way
manic orbit
How can I check? Is it in the opening screen when I log in?
outer herald
Yes it's on the main screen before you tap a second time to log in
manic orbit
Ah ok I usually just spam touch I think its lexington
delicate sleet
@pulsar shore If you mean this:
https://play.google.com/intl/pt-BR_br/about/giftcards/#instore-retailer
Then yes, you can acquire gems this way. I have a friend there who bought it from Extra and was able to convert it into gems in the game. Idk what the currency conversion rate is going to be in-game though.
pulsar shore
I just did a purchase some minutes ago, everything's fine, thanks guys^^
Was in doubt cuz some games doesn't accept BRL cards
ornate heart
i have a question should i do the data repair? is gona affect my account , and is it gona cause issue with my things?
sinful yoke
data repair is only if you are having issues like crashing
it does not affect your account whatsoever, it only redownloads files that are suspect or broken
ornate heart
aight i think im gona do it
solemn heart
cuz i got no answer ill post it again:
okay im having a problem atm. i started playing again on bluestacks last week but i want my account on my smartphone too, so i started downloading the app from the google play store again. then after the download was finished it said that its now installing but then after that the pop-up came that azur lane couldn't be installed, but it is installed. when i try to open it its either a black screen or im getting stuck at the enterprise loading screen.
signal chasm
after reinstalling azur lane im stuck here, any ideas on how to fix it?
carmine hedge
this is getting out of hand, every time i relogin on my phone it always shows the loading manjuus
my network is fine, im using wifi too
clear cache, reinstall, reboot, doesn't work
what the hell is this??
lexington btw
other games are fine wtf
signal chasm
i mean i cant even enter the game after doing the same stuff as you lol, game works fine on bluestacks tho
carmine hedge
fuck i think i have manjuu ptsd
every time they pop up i get triggered
fkn servers
signal chasm
i dont even know what to do lol i guess i will have to play on an emulator till its fixed or idk?
never had problem like that b4 and yeah same its only for azur lane rest works fine
signal chasm
yeah thus why im frustrated
sinful yoke
please try using a vpn on your phones if you have not already
signal chasm
let me do that brb
carmine hedge
im not going to use a vpn because it works just fine recently WITHOUT A VPN
sinful yoke
if that doesnt help, others note that clearing cache multiple times or reinstalling multiple times randomly fixes their game
carmine hedge
ok then i'll just clear cache and reinstall again till i pulled an SSR for the game files LOL
will update if it fixes it this time
signal chasm
vpn didnt do anything for me 
signal chasm
i wish i had an update of any sort to pop up at least that would mean there is progress 
carmine hedge
so you reinstalled AL and only got a black screen yes?
REEEEEEE
I GET LOADING MANJUUS AGAIN
I HAVEN'T EVEN LOGGED IN MY ACCOUNT YET
WTF
Network error:100404
dafuq does this mean
signal chasm
yeah black screen earlier i had this
the bar would fill up and it would stay like that forever 😦
then after i reinstalled its just black screen not moving or anything 
carmine hedge
damn
signal chasm
interestingly enough there isnt even a network pop off when i turn off wifi or mobile data
solemn heart
when you guys are installing it
is there an error pop up with "azur lane couldn't be installed?"
signal chasm
no it installs in couple of seconds for me
carmine hedge
it installed just fine on my phone the third time
however my problem still persists
loading manjuus, unresponsiveness, relogging in or reopening the app
also network error 100404
spring grotto
If you're getting network errors, try restarting your device and network router or using a different network connection. If those options don't work, try a free VPN to see if that solves it
spring grotto
VPN solves many loading/network issues in cases where you're not able to connect properly to the game servers
carmine hedge
what vpn u have in mind then?
i have a paid nordvpn atm and it's just a hassle to use so i just dont use it
spring grotto
Hotspot Shield and Turbo VPN are some well known free ones for Android users
carmine hedge
aryt then, i'll go try em out if i cant take the loading manjuus or whatever anymore
but in the end it's just band-aid
i dont like that
solemn heart
if that doesnt help, others note that clearing cache multiple times or reinstalling multiple times randomly fixes their game
randomly my game has started on my phone
lol
after reinstalling
it like 10 times
clear echo
is this normal?
Blue squares
sometimes gold.
and sometimes bird shape.
Blue circles.
cursive onyx
oh that
i dont see it on my end, maybe try restarting first and see if its still there
thorny zinc
How's the Iphone 7+ on AL?
unborn ember
@clear echo i also get that blue Square. Sometimes its like blue thing flying through your screen
Randomly
raven niche
So I can’t get into my account at all
I logged on to AL today and accidentally hit the Twitter bind button on the side, I went through with it just to get it out of the way and it restarted my game. When I went back in the server Akagi showed up which is strange because it usually would log me in to my last used server. So I changed servers and I saw that all my commander profiles were gone! I was more concerned with one however but still. So I tried to figure out what happened, uninstalled it and everything but nothing worked. Idk if this is the right chart for this but I’m at a loss here
steel atlas
Oh think of the blue squares as a cursor, normally on mobile it shows up when u tap screen
iphone 7+ should be able to run AL
outer abyss
Is the Washington server running slow today? It sure is for me.
vital rose
I cant seem to login Washington as well
tardy totem
same but for auvora, can't login
lost ridge
Yh I'm having login issues as well
shell timber
not the only one it was getting really slow for the Washington server
outer abyss
Yup, pretty much unplayable at the moment. Something’s up.
raven niche
So everyone has their account"erased"?
sinful yoke
did you previously bind your account in settings? @raven niche
@carmine hedge if you dont remember any of those or even have an idea unfortunately we cant help further
raven niche
I know I did at some point, I deleted it a long time ago but when I re downloaded it lal my data was there
*all
sinful yoke
do you have your uid?
raven niche
Unfortunately no, not all of us can remember set numbers
All i have is the name, server, and level
amber kraken
Is Sandy down, or EU is just overloaded?
raven niche
Its just when I started the game, I pressed the Twitter button I guess to bind the account?, but when I came back to the game all the account I had on multiple servers where gone. I dont think binding one account can just make all the others disappear
sinful yoke
I didnt intend to imply you have it memorized, I was thinking a screenshot as most people do not remember it
please contact customer support for account recovery as you accidentally overwrote it with the twitter at the start 
(logging into an empty bind will create new data)
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
raven niche
These require me to input my UID which I said before I do not remember
sinful yoke
write down that you do not know it in the box
raven niche
😑 fr?
cobalt snow
That's the automated response to confirm that you've sent them a ticket, if you've provided all the info you have you just need to wait for an official response, it's also there for those who didn't know the proper info to send or to provide any follow up info.
raven niche
I just dont get how binding can delete all accounts I had
cobalt snow
accounts are not deleted. It's possible you bound on the title screen, which doesn't bind to any specific account, as you need to login first to associate the bind with an account, as per the infographic in pins.
raven niche
I did bind on the title screen, so I was thinking that it bound to a non existing account resulting in the restart and the removal of all the others, I uninstalled it for that reason and reinstalled only to find they were still gone
cobalt snow
Once an account is bound that way the device is set to that account, unless your actual account had an alternative bind method you have to contact and wait for customer support to assist with recovery.
raven niche
I know it did, as I said I deleted the app a long time ago, when I redownloaded it my account was still there
cobalt snow
Bind takes top priority as it is intended to be a recovery method in all instances, when you bound on the title screen, you overwrote that data on the device with the blank account. All you can do now is wait for a response from CS.
They should still have access to account data on their end, but all you can do is wait for now.
raven niche
I know that an unbound account can not be recovered, I just hope it's not that reason
cobalt snow
Unbound accounts can be recovered (just not by anyone on our end), CS can do so. They will likely require some verification of some sort, but you should await their response for now.
raven niche
Why must Laffey go through this?
sinful yoke
and I believe when you reinstalled the account was still there because we found linkage that if the app asks for permissions about storage it also keeps your account when you reinstall but we dont know for sure what causes it other than leftover files 
sharp shale
it can also be mobile device ID
sinful yoke
true that too
torn sundial
I need help. Cant unbind my fb account from an azur lane account
Bound it to wrong account.
elder vapor
If it’s your only bind, you’ll have to bind something else first, like Twitter or Yostar account. Can’t unbind your only bind
sinful yoke
yostar only uses your email so it is suggested you do bind with yostar to unlink the wrong facebook
torn sundial
Thanks guys it worked
true dust
did washington server go belly up?
sinful yoke
it has not
carmine hedge
Happens when I attempt to do a purchase
outer abyss
Washington Server is working again for me as of now.
cobalt snow
Basically a returning player note, for players who have been away for a period of time.
cobalt snow
It might be that you logged into a different server than your main account, try checking all the servers just in case.
cobalt snow
If you're certain that that's your account but you are missing ships/items, you can try contacting support to see what they can do.
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cobalt snow
And you've provided them with that info already?
cobalt snow
Please wait for them to respond in that case, they should get back to you within a business week.
carmine hedge
yeah but how? they don't have anything right now
cobalt snow
Using that info you sent they can confirm account details and help with general recovery. Please wait for a response on their end, and they should be able to help get you your stuff back.
carmine hedge
okok
true dust
login server not connecting again, is it just me or are others experiencing the same?
stone girder
Are the servers down rn? I have big issues with connecting in the game oo
icy ore
Hello I’m starting fresh was told to come here but umm my old acc got hacked
misty crow
@icy ore So do you want to recover your account or something else
@stone girder no they aren't
icy ore
He’s
misty crow
yes?
hollow oxide
okay so jamaica rerun is not optimised for current skin system? because i dont have her and her skin didn't suggest to put it on later and just gave me 2000 coins
north shale
have you gotten the skin before? if you got her skin before, it wont give you the skin a second time
hollow oxide
is there a certain place where i can find skins that i have on ships that i don't have?
north shale
nope sadly
hollow oxide
checked date of previous event. guess i really have it. thanks for helping
elfin swan
My email got hacked
Could i how to unbind my yostar acc ?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
@elfin swan do contact them as per the above
elfin swan
@misty crow thanks
sharp shale
is there a reason why azur lane is trying so hard to make the game run in portrait mode?
i locked it to landscape but it just keeps trying to turn the screen
okay probably just my tablet doing sht
merry summit
If I'm not wrong most game apps natively run at landscape
Running them in portrait is just your phone forcing it to run in portrait so usually it ends up being a bit funky
Unless the game itself supports portrait gameplay
crisp axle
somehow air pump of friendship login reward isn't in my dorm inventory, can't find it. anyone else has the same issue?
carmine hedge
My in-game support doesn't work. It opened and closed once, but next time it opened and stopped helping all together.
carmine hedge
Is there any way my acct can be migrated
spring grotto
@carmine hedge Hm... if you mean that it's crashing or similar, try restarting your device and clearing the game cache to see if that works. If it doesn't you could contact customer support via email at al.cs@yo-star.com for customer support inquires
@carmine hedge Do you mean migrated to a different server? If so, it cannot sorry to say
amber kraken
Another day with server error/connection to server lost on Sandy. Is there something going on?
hallow ledge
mmm not for me
amber kraken
To make things funnier- it only occurs when I'm logging on my Sandy account
hallow ledge
Ouch im Sandy only but im doing ok
amber kraken
Good for you. Maybe it's my localization problem- Poland, EU
carmine hedge
How can I y transfer my save data if I'm logged into my yonstar account if I'm on a different device? I'm sorry if this is a dumb question
sleek heath
Hi, could someone help me with recovering my old account
sinful yoke
hi, did you bind your account previously?
sleek heath
Uhmm yes but this is about a year ago
I logged in with my twitter acc but the account isn't there anymore
I don't remember my UID, but I'm sure I'm above lvl 30 and the nmae was hypocrite or something
Im a returning player and just wanted to play and enjoy the game again
spring grotto
When you logged in w/ Twitter, did you log into Twitter from the title screen? And after that, did you choose the correct server? Your account stays on the server that it was created on
sleek heath
Uhhh I did the 1st one but I'm not sure about the 2nd one
I instantly logged on to avrora but it made me do the tutorial all over again
Then what some people told me is to go through all off the server except amagi which I did
But I was unable to locate my old account
spring grotto
Hm...so you already tried logging into all the accounts and they all started the tutorial?
sleek heath
Yes
I'm sure Ive used the correct twitter account
Cos I only have 2 and tried both of them
And both had identical results
spring grotto
Okay, if that's the case, contact customer support w/ your account information and they can look into your account and help recover it for you
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sleek heath
Okie thanks
Uhh it's asking me for a UID, do I just make a new account and put that UID there?
spring grotto
Nah, it's asking for you old account one. If you don't have it, just put N/A, Not known, etc
sleek heath
Okie
delicate grove
