tech-support

[zenith forge]

there's a couple of people who had that kind of failed to load assets thing

tl:dr uninstall, make sure you delete all files on your device storage, install again

[floral flame]

That... Is a suggestion. I am not a fan of those options. I blame leaky code or hardware failure as to why those are viable options.

[zenith forge]

well, failing at loading assets can be caused by your internet not being stable when downloading updates or stuffs.

i had that before and repairing the gamefiles fixed it

[floral flame]

Ugh. That sounds like it's an issue I can't fix. Stable Internet is not feasible at my pay rate. But that does make sense though (corrupt install)

[zenith forge]

or probably it's just internet being unstable

There's one time my internet goes unstable and failed to load assets on commission and it says failed to load assets, restarting the game fixed it.

[floral flame]

Right. I see those issues too. It's just some need a phone reboot rather than just a game reboot. It's a puzzle that's going to eat at my brain.

[young surge]

Is the payment system stable? Can I buy gems or fail will be again?

Yep, it work

[granite hamlet]

i lost 500gems outof nowhere help ? edit: wrote the cs for now

[topaz sky]

@granite hamlet By any chance did u press the coins on the top and spend 500 gems, can u check whether ur coins have increased or not

And check if anything has increased like depot space or something

If it has I dont think u can do anything about that

[granite hamlet]

i manage somehow to buy a dorm slot

idk how

[topaz sky]

Yeah then there wont be refund or anything then

Just be careful next time

[lone lagoon]

Is there some juju required to make the Notified buttons actually stop notifying?

And to not get a new ship animation for every bulin

(I have identical ship setting to off)

[topaz sky]

i am not sure but I think identical ship setting off only makes the device not vibrate

If u get a SR/SSR

[misty crow]

Impossible to turn off the anim for elite and sr

[soft tapir]

I presume you have to have at least one account bound (Either Twitter or FB?), trying to unbind my twitter account and I keep getting "Bind failed". (It also keeps taking me to the Twitter authorise app page)

Do I have to bind FB to unbind twitter?

[misty crow]

you do need 1 account bounded yes

[soft tapir]

Ah, that'll be why I cannot unbind twitter then. Ok cheers

[mortal jacinth]

Need to found my account

[misty crow]

did you bind your account?

[mortal jacinth]

Yea and no

Just name dragono

Check either on guest or my fb

Unless weaponrt

[misty crow]

How exactly did you lose access to the account

[mortal jacinth]

Accident unlink

[misty crow]

you mean you uninstalled or

cos you can't remove the last remaining bind on your account

[mortal jacinth]

Hmm remember be on jp server

[misty crow]

What?

[smoky depot]

Is it possible to recover an account without UID?

[misty crow]

Yes, but then you'll need your username at minimum

[smoky depot]

Oh thank goodness, I already emailed the Azur Lane Support Team. Just waiting for a response.

When I finally recover the account, will it override with my new one?

[misty crow]

It'll override the "new" account support asked you to make yes

[mortal jacinth]

It possible new data can replace old data on Facebook if choose wrong server

[misty crow]

choosing the wrong server simply creates a new account

[mortal jacinth]

K what Japanese server

Call

[misty crow]

I mean, there's like 20 over Jp servers

moreover this is support for the english server

[smoky depot]

Will I still be able to keep my new account's data, even after overriding with my old account?

[misty crow]

No

[carmine hedge]

Sorry to bother you guys, but I was wondering if you could help me with an issue? Since yesterday, the game's gotten stuck on the 3 logos screen and won't load past that, any tips for solving it? Again, sorry if I'm bothering

[smoky depot]

Maybe you can try restarting, or uninstalling and installing the app. I'm not sure, just giving suggestions. The moderators can probably give you a more accurate response.

[carmine hedge]

Yeye, I want to do that as a last resort hopefully. The reinstalling thingie

[spring grotto]

@carmine hedge Usually a black screen there means either one of two things. Either a connection issue OR a missing/corrupt game file. If you're still having the issue, try a different network connection and/or clearing the game cache to see if those help

[carmine hedge]

Oh no, it gets past the first black screen and it gets stuck at the 3 logos screen, but I'll try than and see if it works!

[stable bronze]

Devs or anyone can I recover my AL account? Because my Gmail is disabled and I don't know what to do! help me to bring back my account huhuhu my server is avrora and ign is King Francis help me😭

[sinful yoke]

contact customer support and tell them you lost access to your gmail so you cannot log in anymore

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[stable bronze]

hwo?

Thanksss

[sinful yoke]

contact them above for account recovery

[stable bronze]

thankssss

[stable bronze]

thanks again!!! I wish can still play that account 😭

[snow sentinel]

So I normally name my ships Kaiserin "orginal name" so I did Kaiserin Zeppelin but I get this issue.

Tried it just as Zeppelin and it's blocked.

[atomic token]

so i have bought a new device and am trying to login to my account on it how ever when i use the yostar login i enter my Email and press generate it seems to be not send anything and when it does it just gets stuck in infinite loading. Can you not use yostar to transfer account?

[spring grotto]

So you bound your account to Yostar back when you were logged into your account?

[atomic token]

yes on the old device

i still have it

[spring grotto]

Okay. And you're logging in on the title screen on your new device correct? Just wanting to make sure

[atomic token]

this one?

[spring grotto]

Yepp, that's it. Just wanting to make sure. So are you actually able to get the verification code email at all?

[atomic token]

I got it once about an hour ago but that was when it was just stuck loading

[spring grotto]

Hm...I just tested it and the server sent mine over I could only say to make sure that your email is entered correctly, checking your spam folder, and keep trying to generate a new one. Or if none of that works, you could go back onto your old device and bind your account to Twitter or FB if possible and use those to log in on your new device.

[atomic token]

thank you

problems been solved

[spring grotto]

Okay, good to hear

[carmine hedge]

Well, I tried uninstalling and reinstalling, but now it's still stuck on the 3 logos screen

[shut thistle]

Hi

I need some help

[half path]

With?

[shut thistle]

Im stuck in 1000 in pvp rank but i already have 1156

And it doesnt change

Its been like this for 3 days

[misty crow]

@shut thistle

[shut thistle]

Im still confused sorry

[half path]

You need both a certain amount of points (which you have) and below a certain ranking (<1000 for Colonel > Rear Admiral L.Half) to progress.

[shut thistle]

So i need to get up in the rank ?

Dont look my gems please 🤣

[misty crow]

yes

you need to hit 1k rank to get promoted further

[shut thistle]

Ok , I understand now

Thank you

[errant hollow]

I need help. Im trying to install the game and then it asks me for storage permission to which i say yes and the screen goes black

[agile vapor]

I bought a gem pack for $5, but I didn’t get the gems. So I tried again, got charged for $10, while only received gems for $5. What do I do?

[misty crow]

please contact support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

@errant hollow please attempt to reinstall the app

[stable bronze]

it is normal to reply oh azur lane support team email??

[misty crow]

reply time is expected to be longer

[stable bronze]

oh so its right to reply on azur lane support team email? because when they reply I reply in their email

[zenith forge]

if you get a reply that says #Do not reply below this line#

that's an autoreply

[stable bronze]

yeah i got that

oh :(

[zenith forge]

and you need to wait for actual CS response

it's gonna take 5+ business days

and it should be longer since they're on holiday, so the response gonna take longer than usual

correct me on this @misty crow

[stable bronze]

so i need to wait the email without #do not replt below this line# ?

thanks i can still wait for my acc

[zenith forge]

Actual response will shows you the name of the CS, like CS Gale, as example.

[stable bronze]

Thanks!! that a big help!! i will wait for theur response!!

[sinful yoke]

theyre not on holiday anymore

they have been off holiday for ~3 days

[zenith forge]

oh, alright then, so it's last week.

[sinful yoke]

also it is email etiquette to reply above the email

so when cs does genuinely respond to you

make sure to reply above their reply as well or else they will likely ignore it (thinking that you just sent their reply back to them)

[stable bronze]

so when a real response I need to reply on the email??

sorry this is my first time

[sinful yoke]

just press reply and it should already be set up for you to start typing

[stable bronze]

thanks!!!!!!!!!!!

[tough willow]

@sinful yoke Hello, I want delete my game and reinstall just to clear out the extra space allocated by the voicelines

When I reinstall, what should I do to restore my account?

[sinful yoke]

did you first bind it to fb, tw, or yostar?

[tough willow]

@sinful yoke I binded it to all three

[sinful yoke]

alright when you reinstall, once you open the game it should have all 3 icons on the bottom right tap one of those to login
once you login successfully, make sure to change the server you are logging into in the right server you play on

then you should be in

[tough willow]

@sinful yoke Some say it isn't recommended to reinstall and restore account during maintenance?

@sinful yoke In case I lost my account, should I provide my "UID" and username?

[sinful yoke]

yes

but you are bound to all 3, so you should be 100% fine

[tough willow]

There was this one account that has been binded with my FB, but I lost that account somehow and the data didn't restore

@sinful yoke If I reinstall it now when the maintenance is coming, will my data be erased or will it be fine?

[sinful yoke]

it will be fine as long as you login

[young siren]

Hello can anyone help me? I am a returning player and I switched from a iphone to an android. All I have to try to identify my old account is gem purchase receipts send to my mail from 2 years ago.

The receipts have the date of the order, Order Number, and Document # of the order if that helps

[sinful yoke]

did you bind the account? @young siren

sorry for the late response, I could not find the time to reply amidst my game

[young siren]

Dont think i did when i played

np

[sinful yoke]

do you have your UID?

[young siren]

I have one for the account I Just now started but not for my old one. I was hoping my receipts for gem purchases could help find it

[sinful yoke]

got it

contact customer support to get on the track of account recovery anything you dont know just fill in that you dont know it (like UID)

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

[young siren]

ty!

[smoky depot]

I was wondering if I will be able to recover my old account that was in the server Washington, in the new server Amagi?

[sinful yoke]

accounts cannot change servers so you will not

[smoky depot]

I see I see, I guess I'll have to make another new account that's in the server Washington.

[uncut gulch]

Hi, I tried to purchase gems for last minute skin purchases. One gave me an error after I had to put in my card information so I tried again and then got the gems but was charged twice.

[misty crow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

please contact them @uncut gulch

[tough willow]

@sinful yoke Hello, I just reinstalled my game and currently updating, will this erase my data? I deleted the game before the maintenance started will this erase my account? I binded with all three accounts tho

[zenith forge]

no @tough willow

as long as your account binded

you're fine

after you're reinstalling, just login with your account bind, and you're good

[tough willow]

@zenith forge But is it dangerous if you delete the game during maintenance?

[sinful yoke]

no

[zenith forge]

nope.

[sinful yoke]

you need to relog though into your bind

regardless of when you reinstall, you must always log back in, and it will be all back like no one touched it

[tough willow]

@sinful yoke Ok thanks

[nocturne rose]

Is it possible to get banned for playing the same account on two different devices?

[zenith forge]

no @nocturne rose

you're allowed to login on multiple devices, like 1 on phone and 1 on nox as example

[uncut gulch]

Am I supposed to respond to this automatic response email?

[nocturne rose]

Same case with 2 phones right?

[zenith forge]

yep, same thing @nocturne rose

@uncut gulch don't respond to that and wait for actual CS response

[tough willow]

@zenith forge Uhh, if i log in without logging in with a binded account, will it switch to guest mode?

[zenith forge]

@tough willow nope.

as long as you choose the right server

[tough willow]

@zenith forge I accidentally tapped the log in screen and automatically logs me in without logging in with an account first...

[zenith forge]

well, just restart your game

[tough willow]

Im a bit paranoid about this because I lost my account even that account was binded with my FB

[zenith forge]

your data will NEVER be OVERLAPPED with guest mode as long as your account is binded, i can make sure about that

restart your game and login with your bound credentials this time

[tough willow]

@zenith forge Ahh thank you, but I can't login yet because the maintenance has just started

[zenith forge]

well, you "can" login i guess

but you "can't enter the server"

[trim yacht]

Mildly stupid question but is there anyway for me to convince you guys to take the gems from my account for the Reno skin? I missed the deadline because I was deciding between Intrepid and Reno.. :(

[spring grotto]

Unfortunately not, I'm sorry to say Customer support won't be able to do anything such as that

[trim yacht]

heck okay thanks

[silent slate]

is there any way to change the secondary password?

[spring grotto]

You need to disable it, then set it back up again

[silent slate]

What if I forgot the password lol

[spring grotto]

You would need to contact customer support so that they can verify ownership of the account, and then remove it for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[tidal stirrup]

guys, there's an issue with the war archive fallen wings

each time i attempt to access A1 and confirm the team and use of the ticket to access the level

nothing happens, like the attempt has been cancelled

nothing is lost in the process though

oh wait nvm, prolly connection issue on my end or the mini update that was downloaded during restart

it's ok now

[lone lagoon]

Any way to get the auto mode notifications to go away for forever? The "notified" check box seems pretty useless everywhere

[misty crow]

No

[carmine hedge]

Are new ships for limited time or they are permanent with limited rateup time

[misty crow]

#gameplay-help For such questions

[lilac shale]

yes

[wraith grove]

the patching is taking forever and there is no problem with my internet

[lilac shale]

your internet is the problem :v

[wraith grove]

[knotty leaf]

[carmine hedge]

[zenith forge]

@patent owl

[patent owl]

Ty

[zenith forge]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

[patent owl]

Thenkz You

[wraith grove]

one hour later and still
why 30mb patch is taking forever

[unkempt notch]

how would you transfer a account between 2 devices?

[cursive onyx]

@unkempt notch you bind your account in the ingame settings with twitter/facebook/yostar. On your new device you log in to either of them (on the start screen)

[unkempt notch]

alright thank you

[cursive onyx]

and select the right server you were on

forgot there is this picture to explain that

[pastel folio]

I linked my Amagi Server Account to a wrong Yostar account. Is it possible to seperate that Account on that server from this Yostar account?

[misty crow]

You'll need to contact support to do so

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[unkempt notch]

ok i tried to get the account but it dident work im on the right server and i have found my org account in the game but i have no way of logging in it

and the account bind that i made with my org account has benn deleated for some reason

[spring grotto]

It's possible it wasn't bound correctly. Do you have the UID from the account?

[unkempt notch]

sadly not

[spring grotto]

Okay. I would say just double check which social media you're using to make sure it's the correct one. And if it still doesn't work, please contact customer support w/ the above contact information in the bot message

[unkempt notch]

ok

[civic knoll]

so im playing the game via nox player, and it has really bad performance. my pc can handle all current games, and nox should be set up to use 2 cores a 4 gb of ram. is there a known issue that causes this?

[young siren]

so can customer support find my old account using receipts of gem transactions?

is that a thing?

[spring grotto]

Not that we know of. We know that it can help prove ownership if needed, but not finding them. Do you not know your accounts in game name and server?

[west patio]

hello

how can I unbind my facebook from AL?

[young siren]

No i dont. Its been almost 2 years since i played and t was on another phone. It was really the first phone game i ever played.

I dont know if my phone is still around. I havent seen it in over a year but ill look once the corona virus is over and i can go back to my old place

[spring grotto]

@west patio you will need to have at least one other bind option on the account as the game wont let you unbind the last one on your account
@young siren okay. If you're still not able to find it though, you could definitely still contact support and see what they can do for you and/or if the receipts will be useful

[west patio]

so I need to bind my account to my twitter first then

[young siren]

thanks! I already contacted them and although we are still talking they told me the receipts dont help

I thought the transaction number would at least be able to tell me my account name but guess not

[glad wraith]

Good evening, friend, may I ask one thing?

[spring grotto]

What is the question?

[glad wraith]

so this is about my Azur lane account

Can accounts that have not been linked can be reactivated? because I Forgot to associate the azur lane account to Facebook

This is my account

[spring grotto]

It can be, yepp. You would just need to contact customer support so that they can help you retrieve the account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[glad wraith]

Ok okk Thank you

[steady cipher]

Who do I contact about orders from the online shop?

My order arrived today, but it wasnt correct...

[leaden cliff]

Someone can explain event still 4-15 but already end?

Or bug?

[sinful yoke]

@glad wraith contact them through email at [e-mail]

[glad wraith]

@sinful yoke yeah i already contacted him

[sinful yoke]

oh sorry wrong @

guess I fat fingered, my bad!

[cobalt snow]

@leaden cliff 4-15 is for the exchange period

[glad wraith]

Can the account be restored or not?

[sinful yoke]

@steady cipher please contact customer support through email at [e-mail]

as toasterstrudel said, yes

[leaden cliff]

@cobalt snowsad thanks dude

[proud copper]

hello?

[sinful yoke]

yes?

[proud copper]

i was directed here from reddit, i have technical issues with Azur Lane on Android. is this the right place?

[sinful yoke]

yes, what is the issue?

[proud copper]

It keeps crashing when i try to login. it says login successful, then i click login again, loadingscreen appears (for 0,5 sec) and then crashes (Azur Lane has stopped working) 10/10 times, tried clean reinstall already and my tablet is not weak either

havent found anything useful on google, so here i am

[steady cipher]

@sinful yoke I messaged CS

Thank you

[sinful yoke]

@proud copper what are your devices?

[proud copper]

ALLDOCUBE iwork10 Pro (Tablet)

[sinful yoke]

does it let you login if you change your server before logging in?

[proud copper]

tried all available servers

doesnt work

i think i got an idea

[sinful yoke]

what idea?

[proud copper]

i didnt check my android version

[sinful yoke]

ah I see

you may want to try that firstly

[proud copper]

i see problem solved. i got a crappy chinese hardware that cant update its own OS. thank you china, a lot

(problem not acutally solved)

[sinful yoke]

so its still crashing after the update?

[proud copper]

i cant get an update. i have android 5.1 and my system seriously tells me its the latest version

im currently looking how to force an update but no success so far

[unkempt notch]

is there a way to unbind a account from the game?

[sinful yoke]

if you have multiple binds you can just press disconnect if its your only bind, you must contact customer support so they can remove it, do you need their contact info in this case? @unkempt notch

@proud copper another idea I can suggest is that all the files arent completely wiped from your device, crashing is generally a corrupted file issue or low ram, but your tablet is just fine on the side of ram

[proud copper]

so it isn't the versions fault?

5.1 is 6 years back

[sinful yoke]

now that I remember I believe it is something about android 8 and up that can run the game, but I cant say for sure as we dont get many people here with very outdated versions

[unkempt notch]

yeah i would like their contact info please

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[proud copper]

i see no other reason honestly, i also play AL on my iPhone (iOS 13.3.1) and it has no issues at all. this cheap chinese craplet has android 5.1 which released 2014 and is advertised as "new" and a "flag ship" where Android 9.0 exists. all i can say is that this problem can only be solved by buying a good product like Samsung or Apple, any 3rd party hardware will just cost you an endless amount of nerves.

i thank you for your time considering my problem and trying to help me. i'll see mylself out here now

[sinful yoke]

@unkempt notch their contact info is above by Z23 sensei

[unkempt notch]

thank you

[sinful yoke]

I play just fine on my iphone as well, I dont know much about androids and their versions but that was definitely a long time ago, and we know old phones dont run apps very well after a long time and that may be the case with your update version

[proud copper]

the funny thing is i bought this tablet like 2 months ago, LESSON LEARNED

[keen viper]

hi im on amagi and i can't add ship girls to my dorm

[sinful yoke]

try restarting the app and try once more

[keen viper]

its fixed 😄

[marble spoke]

Is Yostar support only available in English? I'm going to contact them through their pages but the form I get is in Spanish (my language). Do I write to them in English or Spanish?

[sinful yoke]

english

helpshift is translated in multiple languages, but CS only speaks english and mandarin

[marble spoke]

oh ok, thank you

[white ocean]

Hello my Id was Grinch on Washington server and I recently made the switch from Android to IPhone and I was having trouble loggin into my account and remembered that I permanently deactivated my Facebook, I've spend a lot of money on the account and have some of my favourite ships on there. Is there anyway to get back into my account?

[sinful yoke]

contact customer support for account recovery, make sure to tell them you dont have access to your FB anymore

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

[white ocean]

Thanks you very much!

[lavish quiver]

@sinful yoke i think there is bug in the game. I spent about 1.1k twice on food in the dorm. It took my oil but didnt supply the food

[cobalt snow]

You use oil/gems to buy food which you then supply to the dorm @lavish quiver

make sure to tap/hold the actual food icon to put it into dorm supplies, and the plus to get more of the food

[lavish quiver]

@cobalt snow yep i did that. It took my oil but the food isnt there.

[cobalt snow]

So you're saying that you bought the food and don't have any of the food items as a result? I'd try a restart to check if it's a desync, making sure you bought the right food item, and if all else fails, contacting support. @lavish quiver

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[lavish quiver]

Thanks!

[crisp aurora]

Some memories of events that I know I participated in disappeared, I have heard this is common but do they come back or do I need to wait until the event re runs?

[slim sorrel]

Um I’m not getting a verification code sent to my email address through yostar login

It says it’s verified I’m just not getting the code

[crisp aurora]

@slim sorrel I'm no tech support but some questions that may seen redundant for you. 1 is it spelt correct? 2 did you click generate after typing in your email? 3 did you check you spam?

[slim sorrel]

Yeah everything

[crisp aurora]

Yeah that's everything I got sorry

[slim sorrel]

No problem I haven’t been on for awhile that might have something to do with it

[sinful yoke]

one second

@crisp aurora which memories exactly?

[crisp aurora]

The "fight on, royal maids!" I believe it was the server wide dido fight

[sinful yoke]

there are two memories for fight on royal maids, one of them has all the memories, the one you're looking at was an accidental extra

[crisp aurora]

Oh okay cool thanks!

[sinful yoke]

@slim sorrel I recieved my yostar code, try restarting your device and generate another code

[slim sorrel]

Okay I’ll do that

No verification code sent it’s been the full time allowed to new generational a code

My other account works great my yostar one won’t work

I have photo evidence of the accounts existence with the profile and the uid

[sinful yoke]

you may be blocking the email unintentionally

the yostar system is working right now, if its not appearing in your spam or elsewhere, it may be blocked through your email

did you bind with twitter or facebook?

[slim sorrel]

No just to yostar

It was binded to Twitter at one time had some trouble with that not working

It says [e-mail] is not blocked

Right after November 8th it stopped working for me

I’ve tried once and awhile since then to get back in with no luck

It’s working what did you do

[sinful yoke]

I just input my email and pressed generate

[slim sorrel]

All the email just came up all at once got in

It crashed my email lol

[main eagle]

In theory i should be safe if i want to change to a new phone?

[sinful yoke]

yes

[tepid fox]

whenever I tried to play Azur lane EN version in China it always says IP restricted. Why?

[sinful yoke]

because azur lane en is not allowed in china

you must use a vpn

[tepid fox]

I knew it

[torpid mountain]

I'm not 100% sure if this is the right place for this question, but I remember back on Challenge Mode 1 and 2, once I cleared it, there was a button or way for me to be able to go back and see the really pretty screenshots of the team and clearcount, like people have been posting around. But for 3 and 4, I tapped the Share button immediately after clearing, and while I can still collect the border, I can't go back to the clear banner and the Battle button is just greyed out.

Is that normal, or is something being weird?

Please ping me if there's an answer, because I'm pretty confused

[grave nebula]

so is the 3x core data even started? because i only got normal drops?

[spring grotto]

Not active till after server reset

which is in about 30 mins

[grave nebula]

ahh got it thank you

[spring grotto]

[carmine hedge]

I need help

Icant update my game

[sinful yoke]

what happens when you try?

[carmine hedge]

Stuck on this screen. I cant press the confirm button

[sinful yoke]

have you tried restarting the app yet?

[carmine hedge]

Yes. And i tried also reinstalling it

[sinful yoke]

have you tried restarting your device?

[carmine hedge]

yes i did also

[sinful yoke]

are you able to press the cancel button?

[carmine hedge]

i cant also

[sinful yoke]

make sure your OS is up to date, if it is, all I can recommend is to keep reinstalling
also make sure to remove all files from your device

it may help if you open log mode and see if there are any error codes

[carmine hedge]

ok thank

[rich apex]

Help

Pls

I cant log in to my Azur Lane account

[sinful yoke]

whats the issue when you try?

[rich apex]

uhmm

i was connecting that account to my old facebook account, now my old facebook account was disabled by mark zuckerberg forever

[sinful yoke]

do you have any other bind?

[rich apex]

no

T_T

[latent lynx]

Can you bind your game with 2 accounts?

[sinful yoke]

contact customer support for account recovery, make sure to tell them you do not have access to your facebook @rich apex

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

[latent lynx]

Can you bind your game with 2 accounts?

[sinful yoke]

you can bind with all 3 options

[latent lynx]

Like with Facebook and Twitter

[sinful yoke]

yes

[latent lynx]

Oh really?

[rich apex]

@sinful yoke ok thanks

[latent lynx]

Aight thx

[onyx ice]

Hey uh, is sandy down? Got suddenly kicked out and cannot join back in, as I get network error

[sinful yoke]

it is not

[onyx ice]

Huh, what happened then, ima try to get back in again

Nope, it’s either connection lost or network failure

[sinful yoke]

can you try restarting your device?

[onyx ice]

Oh that worked, ok then

Thanks anyways

[carmine hedge]

Good day, I just spent 50 gems mistakenly changing them if I am not wrong with oil, happening to be asleep giving touches to the screen and I realized in a dream that I gave him to buy, it was not my intention. Could you give me back those gems and take away the gasoline please? I can show how many gems I had before

[misty crow]

no

[carmine hedge]

[glass beacon]

Hello everyone!! May i receive help with online shop here?

I don't know why but i cant ask tech support via email. All emails that i sent to official mailbox [e-mail] ending not being sent to it. I receive 550 code error - Mail content denied.

I wanted to check my purchase status information since i didn't get any information about it (or post code for tracking)

[half path]

From the 550 code and the mta, it seems that your emails are apparently being flagged as spam. I'm not sure how exactly you would fix it, but have you tried changing the content of your emails?

[glass beacon]

Yep, i send it 3 times and still i get this error

From the 550 code and the mta, it seems that your emails are apparently being flagged as spam. I'm not sure how exactly you would fix it, but have you tried changing the content of your emails?
@half path

No images or something like that included, just text

First and second time i answered on mail that i got after purchase

I feel like i am cut from tech support completely(

Its great that you have discord server

[half path]

Mmm... I'm pretty sure this isn't the fault of the official mailbox, but rather your email provider, which I'm guessing is qq?

[glass beacon]

Well, maybe. Its not my provider either, mail must be going through it.

Can i recieve info about my purchase in some other way to bypass email contact?

[half path]

Sorry, but I'm not qualified to answer that. Perhaps a mod or kawaa could, if you're willing to wait a bit longer.

[glass beacon]

Okay

[half path]

@misty crow
For once I actually need your assistance pls

[misty crow]

what

[half path]

Above.

[glass beacon]

plz, help

[half path]

Oh I forgot you were here kawaa

[sinful yoke]

you may want to contact al.cs (not al.cs3) despite that email being for ingame issues im not exactly sure you can dm discord staff member for this but I’ll let ender answer that as he is more in direct line with staff

[misty crow]

Hmm

Honestly you could try asking intern-kun over here

you can see on the member bar ->

[glass beacon]

So, [e-mail], not [e-mail]?

[misty crow]

try asking intern-kun first since it's not going through the email

i think he'll understand

[glass beacon]

I tried, but i cant send messages to him(

[sinful yoke]

Intern-Kun#9527 is his ID

[misty crow]

Did intern disable stuff again

Chotomateee

[half path]

Management 100

[glass beacon]

Meh. [e-mail] didn't work either

[misty crow]

@glass beacon Try using a different email

[glass beacon]

Yep, it looks like mail form different email sent without problems

@glass beacon Try using a different email
@misty crow

[half path]

Yeah, I suspected it was your provider. Tencent is really... special at times.

[glass beacon]

Yeah, but i am from different country, we don't have QQ here. And it was my first email that used this provider for all time.

Maybe they know that iam gathering a fleet of loli and banned me for it

Anyway, thanks guys!!

[full nimbus]

Hello i have an issue after the update i loged in ( after 1 week cause i let my sister play )
It disconected me and says account frozen.
What do i do?

[carmine hedge]

why the hell my game freezes after exercises and advance missions

[misty crow]

@full nimbus what was your account username?

[vernal moth]

Hello, I was banned on the Sandy server, nickname W1SPI, I’ve been playing for a very long time, I’ve never been banned before, maybe they gave a ban by mistake?

[misty crow]

with a 1 correct?

@vernal moth

[vernal moth]

Waith, i am from Russia and no understand you

[full nimbus]

Zimmaroulis550

[misty crow]

your username is spelt W1SPI correct? not WISPI

[vernal moth]

A, yes, it's my account

[misty crow]

yeah i think they mistakenly banned your account

[vernal moth]

My nickname W1SPI/WISPI

[misty crow]

what level were you at roughly

[vernal moth]

55~

56

I worked my ships as fast as I could

and my account was linked to Facebook

[misty crow]

I'm gonna say this but

Your ex score is kinda impossible

For a player of your level

Both of you

[full nimbus]

I had my sis messing with thw game.
How can i see if she installed something

[vernal moth]

hmmm, well, my main fleet was 100+ lvl

[full nimbus]

She told mw she was advancing the story and the event but i didnt bother to check.
Cause of this whole situation my Marine school runa back

[vernal moth]

and I didn’t really chase the lvl profile

[misty crow]

Zimmaroulis EX score was 7.4k, WISPI EX score is 8.7k

It's only possible to hit 7k with massive luck on certain ship skill procs at level 120

Your levels don't match your score basically

Hence you were suspected of cheating and banned

[full nimbus]

How can you cheat? Programm?

[vernal moth]

Waith

[misty crow]

3rd party programmes yes

[vernal moth]

error in the program?

[misty crow]

no, literally cheat programmes

It should not be possible for you to get that high especially at your levels

Or rather, even clear EX

[full nimbus]

That score is from story;

Or event?

[misty crow]

event ex mode

[vernal moth]

I don’t know why, but I swear I didn’t use any third-party software.

[full nimbus]

So i lost my whole progress cause of my sis...

Great.

I supose there is no way to fix that..

[misty crow]

I mean, feel free to contact customer support to get your account unfrozen

But your scores in EX don't seem legitimate

[pearl charm]

HEY GUYS! I have a quick question, I have been playing my phone and wanted to transition to a pc emulator, but for someareason I can't log into my account that I have on mobile so it always starts me of on the tutorial mission on PC. If someone could help me that would be great

[misty crow]

@pearl charm select the correct server

you're defaulted to Amagi server on a new device

[full nimbus]

As i said my sis was messing with the game she said she was winning but i did not have time to check

[vernal moth]

I mean, feel free to contact customer support to get your account unfrozen
@misty crow
I’m not shy, I just think that I was given a ban by mistake because I played honestly

[misty crow]

I mean

[pearl charm]

@misty crow I will try! Thank you

[misty crow]

Even with being extremely lucky with level 120 ranger, the most you're getting is 7.8k

and that's on accounts with commander level over 100

[vernal moth]

I do not know how it happened

[full nimbus]

How did you say we can get this fixed;

[misty crow]

You can try contacting customer support but you'll likely get the same response honestly

[full nimbus]

Where to contact?

[misty crow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[vernal moth]

@misty crow it’s clear, then it’s broken not to wait, I’ll go somewhere

@misty crow they won’t help me?

[misty crow]

You can try

[vernal moth]

what exactly?

[full nimbus]

Thanks for your time i hope i can get back my account and ill just be more caustious

[mint coral]

Guys i have an inquiry. I want to play with my old account but I cannot use it anymore. I forgot the UID but I still know the Commander's name and level

[spring grotto]

Did you not have it bound to FB, Twitter, or Yostar?

[mint coral]

I may or may not I dont remember actually. Cuz I created that acxount waay back when Azur Lane was released (2017)

I tried with my FB accounts as well as yostar but no luck. I am not quite sure with twitter either cuz I dont have a twitter account

[spring grotto]

Okay. If you're not sure though and already tried w/ no luck, you can contact customer support and let them know you need help recovering the account and they should be able to help you out

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[mint coral]

@spring grotto so I can either email them or address the CS huh? Thanks buddy

Youre a great help

[spring grotto]

No problem at all

[forest mason]

/join

[pale pagoda]

club is a required argument.

[carmine hedge]

Excuse me for butting in, but when i try to login it says my account is frozen. I assumed i was banned, but then again why would i be when i was striked a month ago niw and quitted ever since. Is this some sort of misinterpretation?

[forest mason]

/join washington-server

[pale pagoda]

No such club exists.

[misty crow]

@forest mason check #bot-spam pins

[spring grotto]

It means that the development team found some reason to ban/freeze your account. If you'd like to get details regarding it, you would need to contact customer support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

@carmine hedge contact info for customer support if you need it

[carmine hedge]

I see... thank you very much!

[spring grotto]

[carmine hedge]

How can i get my UID as a follow-up questiin btw?

*question

[spring grotto]

You would need to be logged into your account as it's listed in your profile in game. If you don't have it, you can just say "No known, N/A, etc"

[carmine hedge]

i see...

Thank you so much, wish me luck.

[silent lily]

I have a complaint

I collected the data keys I got in the mail, forgetting I was already at max capacity

It shouldn't have let me collect them since I was at max capacity

So I didn't gain any data keys, and now the ones in the mail are gone

[robust nimbus]

Every time I try to login and play I get network error and it started when the event came out. I just want to playUniCry

[spring grotto]

Try restarting your device and/or network router. Or using a different network connection. If neither of those work, try using a free VPN to see if that clears up the issue

[thin warren]

Aren’t the mob ships supposed to disappear on clearing mode?

[spring grotto]

That's only for campaign Hard mode maps

Normal maps still spawn mobs

[robust nimbus]

Sandy server won't work for me while other servers like Lexington work perfectly fine

[neon heron]

Why can't I get anything done when the game is always loading

[lavish torrent]

Network error for anyone else in Avrora?

[gentle orchid]

Got it too

[deft oracle]

why can't i login into my al account with twitter?

TT

[outer herald]

Did you bind it to your Twitter in-game at all?

Also, are you sure you are in the right server?

[ashen leaf]

I accidentally bought a skill slot for 500 gems, is there anyway to reverse this?

[outer herald]

All purchases are final with the gems you use

@deft oracle

[deft oracle]

guys how to unbind with yostar account?

[spring grotto]

You'll need to contact customer support for them to unbind it for you manually

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info for support

[marble tide]

undifindlanguage:new _airi_error_code_other:100221

what should i do when i get this

[carmine hedge]

Is there anyway for me to directly contact Yostar through an e-mail? I have a request but I don't have my UD with me at the moment

[misty crow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

@carmine hedge contact them there ^

[carmine hedge]

Is it possible without an UD?

[misty crow]

as long as you have your username

[carmine hedge]

Oh alright

Thank you, i've been panicking for a while now

[misty crow]

@marble tide try relogging into your FB

[marble tide]

tried

[misty crow]

as in your facebook itself

that usually happens because your facebook isn't syncing properly

[night nebula]

Hi
I bound the acc to iOS and try to bind it on the bluestacks emulator but it gives such an error
tied acc via mail

[misty crow]

that's because you're logging in wrongly

right now what you're doing is binding a NEW account

and overriding your old one

https://i.imgur.com/roy6tih.jpg

follow steps 4 and 5 to log in

@night nebula

[night nebula]

its work ths

[stable bronze]

Hi, actually you sent us this email from the gmail you binded with your account
yostar send me this, i dont get it help

[marble tide]

@misty crow

it wroked

but i lost all my date

[misty crow]

did you select the correct server?

it will default you to amagi server

so please select what server you were on previously

[marble tide]

let me try

[misty crow]

@stable bronze can i see the email?

[marble tide]

thank you

it worked fine now

[leaden turret]

I wanted to ask about this

I wasn't able to use it(?)

Help

[carmine hedge]

I can’t retrofit her and Warspite even though I have that item that retrofit her! Can anyone help? Do I need to complete a quest or something

[spring grotto]

You need to select a duplicate of them or a purple/gold bulin at that area that has a "+" on it.

[carmine hedge]

Thanks

[spring grotto]

[slim garnet]

If my account was bound to a Twitter account that was deleted, my account is unrecoverable I presume ? I still have my account name tho. I tried to contact Yostar via their email and all I got was "Please contact Twitter support to get your account unsuspended." which is impossible because the account is deleted, and then I got "Our server has encountered some network issue, it may rollbakced your account or unable to login your account." which is irrelevant to my problem.

[spring grotto]

@slim garnet It's still recoverable. Just be sure to clearly let them know that you just need help recovering your account, it WAS bound to Twitter, but the Twitter account was deleted and so there's no hope in getting that Twitter account back

[slim garnet]

As I said, I've contacted them twice explaining exactly that.

[spring grotto]

Well if you were extremely clear about it, unfortunately all we can tell you is to keep up the contact w/ them and do your best to explain that their responses aren't what you're looking for and you just need help recovering and the bind that's on the account is possible to use at all. But it definitely still is recoverable

[slim garnet]

I wonder how they would confirm that the account is mine tho. 🤔

[spring grotto]

I can't 100% confirm it, but I'd imagine that they do have ways to confirm account ownership

Such as oathed ships, commander level, what social media account is bound to the AL account, etc

[dawn solar]

Hi, I’d like to ask a question here or where to turn for help, it seems to me or in the game I’ve been deprived of luck on my account, because I always have a minimum drop from commissions, and cubes do not fall at all.

[slim garnet]

Thanks for the help btw, gonna try to contact them again.

[stable bronze]

@stable bronze can i see the email?
@misty crow

[sinful yoke]

it means you bound to azurlane with the exact email you used to email them

which means you have access to the email so you can receive the code

try logging in with the email you are using right now

[carmine hedge]

/help

[pale pagoda]

📥 | The list of commands you have access to has been sent to your DMs.

[outer herald]

@carmine hedge #bot-spam for that next time

[carmine hedge]

well i need Dev to fix the commission recommend

it keeps saying requirement not match etc.... tho i have enough for auto fill

also they didnt change this to normal since the idol update

[sinful yoke]

theyre all ongoing though

and the help button is a known bug

[dense pier]

So I just missclicked and accidentaly bought the 3rd tactical class slot. Is there any way to retrieved it and get my gems back?

[spring grotto]

You cannot, sorry to say. Support won't backdate those types of gem purchases

[dense pier]

Hmm okay, RIP then;-;

[odd grove]

Leave your regrets, third slot is useful

I didn't even know about the third slot before I scrolled down the tactical class screen

[carmine hedge]

has anyone noticed more frequent game crashes since the last update or is it just me and my equipment? It usually happens when i press the 'home' button

[spring grotto]

Personally haven't noticed it myself. What kind of device are you using?

[carmine hedge]

iPhone 8

[sinful yoke]

you may want to invest in repairing the files ingame or reinstalling

I have no issues with azur lane on my iphone8

[carmine hedge]

is repairing the files the gear icon in the login screen?

[sinful yoke]

yes, or the file repair button in settings

[slim garnet]

I get crashes on iPhone 7. But iOS 13 kinda wrecked my phone anyway.

[carmine hedge]

ok thank you, I will try that if this problem persists

[glass beacon]

Hello, again everyone. I still cant get in touch with tech support via email

Just come on, i just want to check info about thing that i bought in online shop

Intern-kun said that i can contact Leona to do that

Yeah, i know its night, so i will just wait for response

[sinful yoke]

please contact her through discord at Leona#3330

[glass beacon]

Thank you. Is she still here? Or should i text to her at day time? > please contact her through discord at Leona#3330
@sinful yoke

[sinful yoke]

she will respond once she gets to your message when shes at work

it is the weekend and they only work business days, tomorrow is the soonest you should receive a response

[glass beacon]

Ok, thanks once again

[trim charm]

i cant login using twitter, help

nvm after trying in few minutes its working

[rough dome]

Why is combat data collection II not open even though I have already completed combat data collection I?

[tribal heath]

Is there anyone I can contact about fixing my game? It keeps crashing after battles in missions.
And believe me, I’ve practically tried everything from deleting stuff from my ipad, restarting it, and lowering the settings of the game as much as I can.
Can I please get some help?

[cobalt snow]

@rough dome collection 2 requires a large amount of exp by comparison to 1,
(And also requires to start from scratch) so make sure you've collected the required amount for it to even become visible as 1%.
Also make sure you're using vanguard ships, as hers specifically changes to vanguard for the 2nd

@tribal heath have you tried a file repair/reinstall? Make sure you're bound first

[rough dome]

@cobalt snow Oh I didn’t know it changed to vanguard for the second one. Thanks for the help.

[white ocean]

I was just wondering if support was off or not during the weekend?

just waiting for the email back but I assume weekends support is off?

[sinful yoke]

they do not work on weekends yes

[robust nimbus]

I keep having network error with sandy server, I'm gonna cry

[tribal heath]

@cobalt snow Yeah, I deleted the app and reinstalled it. It still crashes after battles as well as in the middle of a boss battle. I tried everything that other people suggested but nothing worked. I have no idea what to do at this point.

[cobalt snow]

What device is it?

If it's a device with 2mb or less of ram IIRC the game may have difficulty running, have you tried alt devices/emulators and see if it's experiencing the same issues

[tulip flare]

I lost my data what do I do?

I believe my account name was AnimeWeebz but I don’t see it at all

I connected it with the Facebook twitter and yostar

And yet nothing

[cobalt snow]

After logging in on the title screen, have you tried logging into each server to check?

[tulip flare]

Yes

It was in Lexington

[cobalt snow]

Every server started the tutorial on login?

[tulip flare]

Omg am so dumb

I forgot to check one sever

[cobalt snow]

If everything's in order that's good at least

[tired niche]

Hi, I have a recurring issue when I play : sometime my fleets are just stuck and wont move or attack, I can't retreat and so on, the game don't respond, i can still navigate menus but impossible to fight.

is it a known issue ?

[spring grotto]

Most likely a desync issue to the server, as I'd imagine a restart of the app fixes it. I'd say try restarting your device and/or clearing the game cache though to see if that helps.

[tired niche]

ok will try the cache, allready try the other

[misty crow]

nope

you should probably report the user

esp if he's spewing slurs like he did

also gonna delete that image since slurs like that are against our rules in discord

@naive galleon

[naive galleon]

I understand, thanks

[final bramble]

does anybody's bluestacks for azurlane cause ping spikes for other games?

[wintry tartan]

Why is the Mogami ship not in Light Construction? (the event is already in the military archive)

[misty crow]

She was added to permanent construction separately at a much later date for other servers. EN will be the same @wintry tartan

[odd cipher]

Hi .. not sure if this is a bug or not .. but why can’t I unlock fate for her even tho she’s 30?

[misty crow]

pr2 don't have fate sim @odd cipher

[odd cipher]

Ah.. ty ...

[tepid fox]

does anyone knows how to use blueStacts to play Azur lane?

[soft tapir]

Download bluestacks, login to your google account, download Azur lane, and then login with whichever site you binded to

[tepid fox]

thx

[stable bronze]

I still didn't bring back my account because bad at English huhu

[broken crest]

i upgraded taihou and minneapolis skills both to level 4 but somehow theyre still at level 1

and for some reason i lost the skill books

[misty crow]

have you tried restarting the game

[broken crest]

yes but still nothing happened

[frozen root]

@misty crow

[misty crow]

what?

[frozen root]

How do I talk to the staff here

[misty crow]

why do you need to talk to the staff for?

[frozen root]

I logged out of my main account and it made me a new one and I can't sign back on to my old one because I never linked it

[misty crow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

then you'd need to either go to their helpdesk or email them

they don't accept DMs

@frozen root

[frozen root]

Ok thanks man

[broken crest]

oh wait its level4 now

oof

[fleet rune]

Hello there! I am trying to make a tutorial for newbies about weapons (in portuguese, for those that don't understand english well). And well... I wish to ask if you could provide me the background like it is in Build section. I want to maintain the tech looking of the game. Thanks for your attention.

[frigid mist]

hey guys i have a question, i dont have a twitter or facebook accound and i want to save my progress in AZ, how can i create an Yostar account? i went on the website but i havent gotten any furtherm i cant find anything bout creating an accoiund there lol

[fleet rune]

And, obviously, I am asking too if I can use it as the background of the tutorial

@frigid mist You need to type your email and go there check the number they gave you

[frigid mist]

oh so its not registering an email ike normal? lol

thanks

[fleet rune]

I don't remember it, I just remember it was really easy

[frigid mist]

gonna try it ty

[fleet rune]

[sinful yoke]

pins tells you how to make a yostar account

[digital fog]

cant connect

i tried to reload the game

[sinful yoke]

have you tried restarting your phone?

[digital fog]

no

it fixed by itself now...

[arctic lance]

When I open my dock while a L2D skin is loading but before it's displayed, my game near consistently freezes on me, though the audio continues. I tested this with Cooper's Blazing Tennis Battle, Laffey's default skin and Yukikaze's Winter's Snowy Wind, but it practically happens on every L2D skin with it actiated. Background disabling does not change it, the game still freezes the same way.
https://youtu.be/HouMsUw3gkw

Also, as is visible, I am running the game on BlueStacks. I have asked a friend with a Zenfone 6 to try and verify it on his side as well, but he does not get the freeze

It happens only on the Dock menu as well and not with any of the others

--
Okay, weird! In the process of checking - by friend's suggestion - if I have 60fps enabled, I updated the Live2D data by 2 versions, and the problem has disappeared. Yay, I no longer have to worry.

One other thing though, that I noticed: When switching between secretaries, on L2D skins, the switcher button is greyed out until it loads. When opening the main menu though, it is by default clickable. If you click the switch button before the L2D skin has finished loading, it freezes. I think that's why it is normally deactivated while a skin is loading?

[thorn shard]

This stuff keeps on happening

[misty crow]

@thorn shard what server and where are you from?

[thorn shard]

@misty crow lexington and I'm from Philippines

[past mason]

probably lots of people trying to enter the server at the same time? maybe try a later time there is no gettting around it unfortunately

[thorn shard]

But my friends said there was no problem with them logging on in the server

[sinful yoke]

try to restart your device

[stable bronze]

help!!! what is that YAS??

[median needle]

"YAS" (iirc) is the "Yostar Account System" essentially it lets you bind your account with your email instead of using facebook or twitter.

[sinful yoke]

you would be right there

[stable bronze]

what do you mean???

will my acc be recover???

[sinful yoke]

do you know what yostar account binding is

[stable bronze]

the one that getting the verification code?

[sinful yoke]

yes

[stable bronze]

but the email is disabled now so i cant open it

and thats why i didnt get the verification code

so I answer "Yes, but i didnt get any verificatiin code now because the email is currently disabled now"

[thorn shard]

I've tried restarting my device but it still doesn't fix it

[rigid geyser]

Hi brothers, I am a simple Russian guy who lost his account due to the fact that she was tied to Twitter. I have a rather simple but at the same time exciting question for me, can I restore an account knowing only my nickname and not having screenshots?

thanks in advance

с:

[misty crow]

Then just log in into twitter

If you have already tied it to twitter, just log in with it

[rigid geyser]

the problem is that when I enter the game my wonderful Sovetskaya Russia does not meet me. In place of this, they send me on an initial mission:, (

apparently erased cache

[misty crow]

that just means you selected the wrong server

The game would default you to Amagi

[rigid geyser]

hmmm

[misty crow]

Assuming you logged in correctly

[rigid geyser]

and which server should I choose if you are from Russia?

[misty crow]

It doesn't matter

What matters is what you were on initially

That only you will know

If you don't know, just try everything

[frozen root]

Hi ender I sent all the info to try and recover my account and they sent an email back to telling me to do what I all ready did so I'm kinda confused

[rigid geyser]

Initially, I was sitting on a mobile device, later I switched to an emulator.

[misty crow]

@frozen root It's an auto reply

[frozen root]

Oh ok

[rigid geyser]

Yesterday I cleaned the cache on my mobile device

[frozen root]

Thanks man

[misty crow]

@rigid geyser It doesn't matter what device you were from. Just try to remember WHICH server you were on

Avrora, Sandy, Lexington or Washington

[rigid geyser]

Я был на Аmagi мой друг , вот только на каком из трех точно и не помню , система выбирала его рандомно .

oh no

I was at Amagi my friend, but I don’t remember exactly which of the three, the system chose him randomly.

[misty crow]

System will always choose Amagi by default

Try ALL the other 4 servers

Since you're unsure

[rigid geyser]

ok

ride brother, thank you. I am ready to become your humble servant

That was hard

thanks

[meager adder]

I keep getting this error message and cant get past it

[misty crow]

@meager adder relog in to your bound account

[meager adder]

Ohh thank you!

[amber kraken]

Getting Server error on Sandy for more than 1.5 hour now. Am I the only one with it or there's something going on?

[hushed citrus]

Same.

The dreaded Network Errors are back.

[amber kraken]

[rich apex]

uhm

hep me...

my twitter account was suspended and my facebook account was banned, i try to get back my account, but i dont have any screenshot of my account id, i just have the screenshots of my new sr card and my dorm

help me T_T

[spring grotto]

You will need to contact customer support and be sure to let them know specifically that your social media accounts are not usable and cannot be recovered so that they can help you recover your Azur Lane account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info for customer support

[rich apex]

hmm okey, i will try it now

uhmm

can i have my account back without sending the game id?

i want to send a lot of screenshot of my azur lane account

but in the form just can hold 1 pict

:(

when i login with my twitter account it says, "sorry your twitter account was suspended

[misty crow]

@rich apex you'll need to know your username at the very least

[south brook]

Dunno if this is the correct place for it,tell me if i am wrong so i'll move it

Is it possible to unbind an account

[misty crow]

Yes, as long as it's not your last remaining bind

[south brook]

ah

[rich apex]

yes i know the username

but where i can input it?

[spring grotto]

You can put it in the UID field if you don't happen to have your UID, or you can let them know your in game name after they respond to your inquiry

[rich apex]

and after this?

should i reply it?

help

@spring grotto

[misty crow]

If you've already sent all the needed info then no

[rich apex]

and i just wait for the next reply from the AL support team?

[misty crow]

Yes

That's an auto reply

[rich apex]

How long will it take me to get the next reply?

because i very affraid

[misty crow]

we don't know

expect at least 3 working days

[rich apex]

hmm ok, thanks for the help

and i hope i can get back my account

[stable bronze]

@rich apex tell me if u get recover of ur acc, i have the same problem

[rich apex]

same with me? @stable bronze

[stable bronze]

my gmail is disabled now

thats why i didnt get any verufication code

[rich apex]

try to make new gmail, and send report form with your gmail

sorry, where are you from? if we are in the same country, maybe this will be easy to talk

sorry for my bad english

@stable bronze

[stable bronze]

PH

[rich apex]

oh ok, looks difficult to say english, sorry if my english bad

[stable bronze]

i already did but im still waiting for repies

[rich apex]

are you dont get the auto reply mail?

[stable bronze]

i get it and someone reply to me real but i still now get back my acc

[rich apex]

hmm

try to reply it again?

hope it can help

[stable bronze]

ye im waiting for new rrply now

[formal roost]

Hello can i ask some question?

I have this error even i login already.

[misty crow]

We don't really help with JP
Or CN

[fathom mural]

Hello, i would like to ask for help in recovering my account

I'm still quite new and i have no idea what to do

[misty crow]

Did you bind your account?

[fathom mural]

i did

i was playing on my phone at first but then it suddenly crashed

so i uninstalled it and then switched to my laptop

but when i did i couldn't log-in my account and instead it turned into a new game

[misty crow]

please ensure you've selected the correct server

the game will default you to amagi server by default

[fathom mural]

yes i selected the avrora server

but it turned into a new game

[misty crow]

https://i.imgur.com/roy6tih.jpg

you did log in on the menu like in step 4 rigt

[fathom mural]

yes i followed that

i've searched for ways before i came to discord

i have been playing AL for a while now but i was not a heavy gamer, i stopped for like 3 months or so and decided to play again yesterday so i installed it again on my phone and i could still play my again then, but then later the game crashed and the rest was just as i said.

Please help me recover it, i'm terribly sorry for bothering you guys.

[misty crow]

are you sure you actually binded your account?

to what did you bind it?

[fathom mural]

facebook and twitter

[misty crow]

have you tried logging in with both?

[fathom mural]

yes

[misty crow]

Are you sure you're on avrora to begin with

[fathom mural]

i remember that i was trying to log it in my brother's cellphone

[misty crow]

just try all servers besides amagi to be safe

[fathom mural]

yes i pretty much remeber everything clearly except for my UID

when i tried to log into my brother's device before i switched to my laptop, it turned into a new game

and that's probably the start of the problem

Hello, i tried all the servers but it just turns into a new game

[spring grotto]

Okay, sounds like the account might not have been properly bound then If you have tried all of them though, contact customer support so that they can help you in regards to getting it recovered

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info for customer support

[fathom mural]

Oh i see

Thank you very much and i apologize for the bother

[spring grotto]

Oh no problem at all

[fleet rune]

Mods, are you there?

I need to ask if I can use the background from Build to use as background of a tutorial that me and my friends are making in portuguese (for those who don't understand english well). If "yes", could you provide me the image?

I'm not asking for a Destroyer pic or anything, I swear!

[sinful yoke]

we do not have the images used in the background of build sorry to say

[fleet rune]

I see. Thank you!

[dapper halo]

Okay so I remember nothing and I've lost my account 😂

Ive purchased some stuff in Azur Lane if that'll help though

Is there a way I can get my acc back?

[sinful yoke]

you do not remember your username?

[dapper halo]

I think it was

Sparkoil

And the server was Washington if I remember correctly

[sinful yoke]

if you have an idea contact customer support and they will attempt to locate it and get it back to you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

[dapper halo]

Thanks 👍

[neat meteor]

hello... is there a way to delete my account?

[spring grotto]

There is not, sorry to say. All accounts will be kept on the database. If you're wanting to restart, you can either reinstall the game or just choose a different server (such as Washington, Sandy, etc) as each server has a independent account from one another

[outer berry]

Is this a problem lol

[compact anvil]

oof

[floral flame]

Looks like you closed a tech box too quickly; the opening white/burst animation has a potential to 'stick' atop everything.

[worldly axle]

So I've been stuck in this screen for over 5 mins

What should I do?

I've closed and re-opened the game

And it has not worked

[sinful yoke]

is your account bound?

[worldly axle]

It should be

[sinful yoke]

do you have your uid?

[worldly axle]

Uid?

[sinful yoke]

it is a string of numbers

[worldly axle]

mmm

[sinful yoke]

you'll need to reinstall

you have corrupted files you can try restarting your device firstly, but if that doesnt fix it then it will have to be a reinstall

[worldly axle]

Ok

Let's hope I don't mess up

Bruh, I'm scared. I don't want to lose my progress

[sinful yoke]

if you didnt bind you will need to contact customer support for account recovery

but otherwise once you install and log back in, make sure you choose the server you were on before before logging in, as accounts are unique to servers

[worldly axle]

it's done downloading let's see

Never mind, it's going to take a while

[worldly axle]

Ok

It's making me redo the tutorial

Or what should I do?

[misty crow]

restart the game
you have to select the correct server

[worldly axle]

Then what?

[misty crow]

then you should log in correctly

there's 5 diff server to choose from

game will default to amagi

[worldly axle]

Damnit, now I have to check

Which one it was

Since it's making me redo the tutorial

It's not working

It's only putting me in the server with a new account

[sharp shale]

click where it says [change]

[worldly axle]

I have done it, but it starts making me do the tutorial

[sinful yoke]

and you checked all servers?

all of them brought you to tutorials?

and just to make sure
you did login on the left side of the screen with what you may have bound with?

[worldly axle]

Yep, double checked

Let me bod again and see if it changes anything

Bond*

[narrow thunder]

I'm not sure, but I just lost 550 gems out of nowhere

[worldly axle]

That sucks man

I in the other hand can't get into my account

[sinful yoke]

did you try logging in again and try all servers?

[worldly axle]

Yes

And it made me do the tutorial

I'm sad now

[sinful yoke]

please contact customer support then for account recovery

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

[worldly axle]

Well then kawaakari

I did it

Now I have to wait

Thanks for dealing with my dumbass

[sinful yoke]

I hope your account is returned to you soon

[worldly axle]

[rich apex]

help

what should i do after this?

help me pls