#tech-support | Azur Lane Official | Page 125

zenith forge Mar 31, 2020, 5:54 PM

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We never know, I believe they're doing their best do fix every bugs in this game.

lime ruin Mar 31, 2020, 5:54 PM

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👍

zenith forge Mar 31, 2020, 5:55 PM

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I don't think we can remove that @brave rune

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but some people already suggested it to be removed on #game-feedback

brave rune Mar 31, 2020, 5:57 PM

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oke doke, ty. It really feels like it needs to at least be toggle-able

elder vapor Mar 31, 2020, 5:58 PM

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Feels like the monarch bug is not a global issue, as I’m on iOS as well and mine works fine

south moth Mar 31, 2020, 6:18 PM

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Has anyone received there lost SR ships from the rollback before the latest one?

candid thicket Mar 31, 2020, 6:25 PM

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Hi, so I got an error marked "Unknown Error:-1"

elder vapor Mar 31, 2020, 6:36 PM

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I got SRs from my initial rolls on maintenance day if that’s what you’re asking @south moth

sinful yoke Mar 31, 2020, 6:37 PM

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@candid thicket do you have a bind?

south moth Mar 31, 2020, 6:48 PM

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@elder vapor I believe that the one I’m talking about, I didn’t get mine back unfortunately.

sinful yoke Mar 31, 2020, 6:50 PM

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please understand they cannot send emails all at once, a lot of users were affected by rollback and theyre all sent manually SandyWink

lime ruin Mar 31, 2020, 7:14 PM

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can someone else on ios test monarch's audio? if ariadust doesnt have the issue

normal vortex Mar 31, 2020, 7:17 PM

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I sent out an account recovery request last week, with appropriate information attached. I haven't heard anything back since, though. Would it be safe to send another email as a follow up?

vapid edge Mar 31, 2020, 7:19 PM

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Um is this bug not fix yet

📎 image0.png

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Cause if taihou is in the pool well. A surprise to be sure but a welcome one.

candid thicket Mar 31, 2020, 7:23 PM

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sadly i dont have a bind on the account. I've launched a ticket into an issue where my account was taken from my phone (IDK what happened, after the update my Sandy account won't register on top of the fact that the servers are down. It doesn't say that my account is on that server anymore. @sinful yoke

rose delta Mar 31, 2020, 7:26 PM

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@vapid edge Not a bug. You should have received a mail with some cubes in it explaining that she is meant to be in there.

sinful yoke Mar 31, 2020, 7:32 PM

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@candid thicket please contact customer support for account recovery since you do not have a bind for it

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/techsupport

pale pagodaBOT Mar 31, 2020, 7:32 PM

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sinful yoke Mar 31, 2020, 7:32 PM

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contact info above AmazonPoint

candid thicket Mar 31, 2020, 7:36 PM

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@sinful yoke I have, they haven't responded back for 4 days

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since the sandy servers went haywire

normal vortex Mar 31, 2020, 7:38 PM

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Same here, haven't heard a response to account recovery yet

candid thicket Mar 31, 2020, 7:38 PM

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My soul cries for the oil im loosing

onyx cobalt Mar 31, 2020, 7:38 PM

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If I mainly play on phone and I want to play on an emulator (like bluestacks) and I login with the account on my phone will something bad happen xd?

sinful yoke Mar 31, 2020, 7:40 PM

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please wait for a response then SandyWink

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@onyx cobalt no

candid thicket Mar 31, 2020, 7:41 PM

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gotcha, I'm just stressed cause of the event ending on the 15th.

pastel plank Mar 31, 2020, 8:21 PM

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How do I contact someone about gems I purchased but did not get?

spring grotto Mar 31, 2020, 8:22 PM

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/techsupport

pale pagodaBOT Mar 31, 2020, 8:22 PM

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spring grotto Mar 31, 2020, 8:23 PM

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Pointland contact options in the bot message

pastel plank Mar 31, 2020, 8:28 PM

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Thanks

hoary junco Mar 31, 2020, 8:38 PM

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Don't know if it's a bug or not, but my collection says I have 198 ships, while the progress on the flex medal says I have 199 ships. Is there a reason for the flex medal to be one ship ahead?

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📎 unknown.png

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📎 unknown.png

spring grotto Mar 31, 2020, 8:39 PM

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Probably either collabs or PR if I had ot imagine. As both of those aren't counted for the "Ships Unlocked" counter since they have their own personal one

hoary junco Mar 31, 2020, 8:40 PM

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I have 6 collab ships and no PR so far

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So that wouldn't explain that I guess

spring grotto Mar 31, 2020, 8:40 PM

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Retros?

hoary junco Mar 31, 2020, 8:40 PM

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At least 3 or 4

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6 even

spring grotto Mar 31, 2020, 8:45 PM

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Hm...can't think of anything off the top of my head right now that'd it be, sorry CoconutThink There are some odd stipulations for these counts so it's probably something I'm just missing

hoary junco Mar 31, 2020, 8:47 PM

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I manually counted 192 in the collection and I guess the retros are added on top which would make it 198

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Wait

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I actually have 7 collab ships

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Could it be that the flex medal adds collab ships to the total instead of the retros?

vivid bay Mar 31, 2020, 8:49 PM

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Hello, I had an account with the character kaneki228, it was tied to a tweeter, six months later I went in and my character is gone, can’t you tell me where he went?

spring grotto Mar 31, 2020, 8:52 PM

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@hoary junco Hm...I guess it's possible. Though I'm always bad w/ the collection counters on what they do and don't count tbh
@vivid bay If you did have it bound, please follow these two steps. Log in with your Twitter account on the title screen. And the choose the server that you played on before.

📎 Capture.JPG

hoary junco Mar 31, 2020, 9:56 PM

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Now I've gotten the bronce FLEX medal and the requirement for the silver one says 199/300 ships

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wat

half path Mar 31, 2020, 10:28 PM

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...and what seems to be the issue?

sinful yoke Mar 31, 2020, 10:29 PM

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just scroll up LeanderXD

half path Mar 31, 2020, 10:29 PM

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Ah, nevermind. Just read up.

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PortDoll

atomic nova Mar 31, 2020, 10:29 PM

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Hi I recently just lost my account by uninstalling and then installing the game again. When I entered the game after reinstalling I made sure I used my previous account(which was binded facebook) but instead got a new account because the server i was on (avrovra) seems to have too many players registered can anyone help me with this ?

sinful yoke Mar 31, 2020, 10:29 PM

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do you have your uid?

atomic nova Mar 31, 2020, 10:29 PM

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Yes

sinful yoke Mar 31, 2020, 10:30 PM

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can you provide it?

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I hope the command works now LuluStare

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and when you bound with facebook, did you bind it in settings?

atomic nova Mar 31, 2020, 10:31 PM

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Yes

sinful yoke Mar 31, 2020, 10:31 PM

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and when you logged in you logged in at the title screen?

atomic nova Mar 31, 2020, 10:31 PM

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It seemed the same but for some reason it had me go into the Lexington server

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I did login with Facebook though

sinful yoke Mar 31, 2020, 10:33 PM

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can you try logging in a few more times with facebook, then try to login to your usual server

atomic nova Mar 31, 2020, 10:33 PM

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I tried for 3 days already but to no avail

sinful yoke Mar 31, 2020, 10:33 PM

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we cant really find out if its a bug because our bind command hasnt been working

atomic nova Mar 31, 2020, 10:33 PM

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It says the avrova server is too full

sinful yoke Mar 31, 2020, 10:33 PM

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can I see your uid so I can test it out if its been fixed yet?

atomic nova Mar 31, 2020, 10:33 PM

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2318337981597805

sinful yoke Mar 31, 2020, 10:34 PM

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did you get that off facebook?

atomic nova Mar 31, 2020, 10:34 PM

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This was my previous uid

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Yep

sinful yoke Mar 31, 2020, 10:34 PM

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uid for al accounts are located in game

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that number there is just the id for your facebook link SandyWink

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you may want to contact customer support and ask for account recovery, as I presume the registration error is being a bit buggy, but I have no way to confirm if your bind is actually bound right now

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/techsupport

pale pagodaBOT Mar 31, 2020, 10:35 PM

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sinful yoke Mar 31, 2020, 10:35 PM

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AmazonPoint heres their contact info

atomic nova Mar 31, 2020, 10:35 PM

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Alright thank you!

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So what do I say to them?

sinful yoke Mar 31, 2020, 10:36 PM

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mention account recovery and do make sure to note that you bound with facebook but the game wont let you into your server

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also as a double check, can you login to all servers once?

atomic nova Mar 31, 2020, 10:45 PM

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I have a question, what if I forget what my previous UID was?

sinful yoke Mar 31, 2020, 10:46 PM

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you can just write that you dont know it

atomic nova Mar 31, 2020, 10:48 PM

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📎 Screenshot_20200401-064818_Samsung_Internet.jpg

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But what about the in-game uid part?

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Do I use my new one or write that I dont know

sinful yoke Mar 31, 2020, 10:49 PM

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write that you dont know it

atomic nova Mar 31, 2020, 10:50 PM

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Ok thank you

brave rune Apr 1, 2020, 12:24 AM

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so i just bound my game to a twitter acount and the game is just spinning its wheels with the loading manjus, is this normal?

slate steppe Apr 1, 2020, 1:40 AM

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I have been locked out of my account. I try to log in with my Yostar account and Facebook. It makes me a new account

sinful yoke Apr 1, 2020, 2:02 AM

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what is your server?

fast flax Apr 1, 2020, 2:09 AM

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Hi there, i have a problem, today i bought gems and i dont receive them. I have a screenshot of the receipt of the purchase

spring grotto Apr 1, 2020, 2:11 AM

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/techsupport

pale pagodaBOT Apr 1, 2020, 2:11 AM

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spring grotto Apr 1, 2020, 2:11 AM

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Pointland please contact customer support

fast flax Apr 1, 2020, 2:11 AM

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ok, thank you 😁

slate steppe Apr 1, 2020, 2:16 AM

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@vestal marsh Avrora

vestal marsh Apr 1, 2020, 2:16 AM

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Wat

slate steppe Apr 1, 2020, 2:16 AM

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Wrong tag sry

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@sinful yoke im on Avrora

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Sorry Akashi..

sinful yoke Apr 1, 2020, 2:35 AM

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are you logging into avrora?

proud vessel Apr 1, 2020, 2:54 AM

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Hello, after updating the game (the recent 30mb update) on my phone I've been getting an error message "Unknown Error:-1" whenever I try to login and the title screen changed from intrepid to the "akashi partying w/ others". I can't even choose a server and whenever I tap to login the said error always appears. My emulator just works fine but my phone doesn't.

slate steppe Apr 1, 2020, 3:03 AM

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I’m attempting to

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I have my username and UID

brave rune Apr 1, 2020, 3:12 AM

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am i right in assuming nox player is useless without enabling VT?

sinful yoke Apr 1, 2020, 3:12 AM

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azur lane does not run well with VT

slate steppe Apr 1, 2020, 3:13 AM

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If you need those two things

brave rune Apr 1, 2020, 3:13 AM

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its actually faster on my phone PepeHands

sinful yoke Apr 1, 2020, 3:14 AM

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@proud vessel is your account bound?

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@slate steppe did you check all servers?

proud vessel Apr 1, 2020, 3:16 AM

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Yup. I'm actually playing on an emu right now but I use my phone for completing commissions whenever I'm not grinding. I actually did the file repair thing already, the one accessible in the title screen but still to no avail.

slate steppe Apr 1, 2020, 3:16 AM

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What do you mean?

sinful yoke Apr 1, 2020, 3:16 AM

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@proud vessel relog with your bind at the title screen

proud vessel Apr 1, 2020, 3:17 AM

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I just got the same advice in the bug report section. Ill try it right now, thanks.

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It finally worked, thanks.

slate steppe Apr 1, 2020, 3:36 AM

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What do you mean have I checked all the servers?

rain oasis Apr 1, 2020, 3:47 AM

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Hello, I need help with recovering my account

sinful yoke Apr 1, 2020, 3:48 AM

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@slate steppe have you logged into all servers yet?

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@rain oasis did you bind it previously?

slate steppe Apr 1, 2020, 3:48 AM

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No.

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I created my account on Avrora

rain oasis Apr 1, 2020, 3:50 AM

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I hadn’t bound my account yet, I have a yostar account

sinful yoke Apr 1, 2020, 3:52 AM

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@slate steppe can you try logging into all of them

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@rain oasis in order to make a yostar account you must bind an account SandyWink where did you make one?

slate steppe Apr 1, 2020, 3:52 AM

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Ok

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With Yostar? Or FB

sinful yoke Apr 1, 2020, 3:53 AM

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whichever

rain oasis Apr 1, 2020, 3:57 AM

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Never mind, I don’t think I have a Yostar Account, I contacted the support thing in the app but I don’t know if it’s doing anything

slate steppe Apr 1, 2020, 4:07 AM

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Washington: New character created Lexington: New character created Then I can’t try anymore

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Here my info that you may need

📎 image0.jpg

slate steppe Apr 1, 2020, 4:43 AM

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This was before the account was lost

sinful yoke Apr 1, 2020, 4:43 AM

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got it

slate steppe Apr 1, 2020, 4:46 AM

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If you’re able to do this. Could you dm me my log in info?

sinful yoke Apr 1, 2020, 4:49 AM

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if we can fix the command in a few hours I will be sure to give you what I can

slate steppe Apr 1, 2020, 4:49 AM

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Thank you

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I tried to log in on Avrora. And the new account which my FB was binder to will not let me unbind the account for some reason either. I feel like I’m being really bothersome and I’m sorry for that

open blade Apr 1, 2020, 5:03 AM

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is it safe to open the rollback ship mail. the bulinsmk2s and hazelwoods are from the compensation mail i keep recieving due to the rollback loop. i fear i might get banned if i open it because of accidentally using a duplicate exploit.

📎 Screenshot_20200331-205710_Azur_Lane.jpg

sinful yoke Apr 1, 2020, 5:04 AM

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you are in a constant rollback?

open blade Apr 1, 2020, 5:08 AM

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not anymore.

slate steppe Apr 1, 2020, 5:11 AM

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Wait. If I give my new acc UID can the two be force bound

sinful yoke Apr 1, 2020, 5:13 AM

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yes they can, that is how account recovery is done

slate steppe Apr 1, 2020, 5:20 AM

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Ah. Well. I can do that

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📎 image0.png

sinful yoke Apr 1, 2020, 5:21 AM

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here contact CS to do it SandyWink

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/techsupport

pale pagodaBOT Apr 1, 2020, 5:21 AM

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sinful yoke Apr 1, 2020, 5:21 AM

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AmazonPoint contact info above, press contact us to open a ticket

slate steppe Apr 1, 2020, 5:25 AM

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Where? Sorry..

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Nvm

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I had the wrong email address. I’m back in. Sorry for the trouble

night ember Apr 1, 2020, 5:48 AM

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I didnt get all my roll backship to I email customer support now?

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I built at least 20 ships and only got less than 10 back, and they are the ones that dont matter

lost sky Apr 1, 2020, 6:01 AM

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Getting this problems

📎 Screenshot_20200401-1258362.png

outer herald Apr 1, 2020, 6:03 AM

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I want to say that's a visual glitch, but did you try restarting the game to see if that was the case.

half path Apr 1, 2020, 6:08 AM

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It's a desync error, so a restart will most likely fix it.

ashen scarab Apr 1, 2020, 6:53 AM

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is it not possible to unbind yostar account even after binding w/ facebook ort twitter?

sinful yoke Apr 1, 2020, 6:56 AM

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it is not

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contact customer support to unbind a yostar account

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/techsupport

pale pagodaBOT Apr 1, 2020, 6:57 AM

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sinful yoke Apr 1, 2020, 6:57 AM

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contact info is above

hallow yew Apr 1, 2020, 6:59 AM

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📎 Screenshot_20200401-075815__01.jpg

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Still haven't got my account back

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I'm getting a bit frustrated now 😅

hardy wharf Apr 1, 2020, 7:08 AM

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I can’t seem to use my hard mode today, I just opened the game to do my dailies and my hard modes are finished?

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Oh nvm I restart the game and it’s back

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:p

young atlas Apr 1, 2020, 7:18 AM

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📎 Screenshot_2020-04-01-10-01-05-643_com.YoStarEN.AzurLane.png

feral moth Apr 1, 2020, 7:42 AM

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is lexington should be alrite? I can't pass the login screen without more than 10 retries just to enter the game.

misty crow Apr 1, 2020, 7:42 AM

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Yes

feral moth Apr 1, 2020, 7:43 AM

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then why I can't enter the game if the first try? had to try more than 10 times to enter the game?

small thorn Apr 1, 2020, 8:19 AM

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What happen to AL general chat??

median needle Apr 1, 2020, 8:21 AM

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deleted, snapped, gone like dust in the wind. and replace with zilf-general. SirenTentacles

worn oracle Apr 1, 2020, 8:27 AM

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Zilf general is superior

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don't worry

wide surge Apr 1, 2020, 8:34 AM

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📎 image0.png

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This keeps showing up

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I can’t manage my furnitures

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LongCryland

misty crow Apr 1, 2020, 8:35 AM

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might need to totally reinstall

wide surge Apr 1, 2020, 8:35 AM

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Wdym?

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I did uninstall already

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do iPhones leave cache after uninstall?

sinful yoke Apr 1, 2020, 8:37 AM

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if you offload

wide surge Apr 1, 2020, 8:38 AM

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I will

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Anything else I can do?

tranquil raven Apr 1, 2020, 8:41 AM

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If I use an emulator, such as Bluestacks, do I just have to login with my twitter, facebook, or Yostar account and all my stuff will be there on my Mac?

misty crow Apr 1, 2020, 8:41 AM

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yes

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assuming you log in from the start menu with intreprid

tranquil raven Apr 1, 2020, 8:42 AM

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yea that's what I meant
thank you for the confirmation

wintry scarab Apr 1, 2020, 8:48 AM

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My game is downloading the update at extremely slow speeds, is this a server issue or something else?

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Doubt that the problem is on my side, everything else on a pc works fine

restive jacinth Apr 1, 2020, 8:48 AM

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Hey. Regarding the rollback issue during the server instability period, as I got my pulls backrolled, I contacted the support as instructed within the pined message and finally received a reply from them saying the following:

📎 reply_from_Azur_support.png

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But haven't got the mail yet

misty crow Apr 1, 2020, 8:49 AM

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they're already being delivered

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please wait

restive jacinth Apr 1, 2020, 8:50 AM

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Okay, I'm just a bit worried and anxious because some already received it but I can understand it takes some time and that the devs have worked relentlessly to fix everything.

wide surge Apr 1, 2020, 8:56 AM

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The offload and reinstalling didn’t work

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I also noticed that some of the furnitures were missing

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📎 image0.png

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The huge batting area was supposed to be there but it’s invisible, I also can’t place ships on the space where it’s supposed to be

sharp frost Apr 1, 2020, 9:18 AM

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Where can i ask help on my merch order i tried al.cs3@yostar.com email nut it doesnt work

misty crow Apr 1, 2020, 9:20 AM

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it's yo**-**star

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with the dash

sharp frost Apr 1, 2020, 9:59 AM

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Hmm i think i tried that too but i'll try it. thanks

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It worked! Thanks

blazing zodiac Apr 1, 2020, 10:03 AM

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I think the server is being overrun by sirens TaihouScared

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But dont worry, us at the sandy server will take care of all the sirens SandyDab

maiden venture Apr 1, 2020, 10:37 AM

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I have a friend who I successfully recruited to Azur Lane... but he can't register in Avrora (the server I'm in)...

Is Avrora... full?

sinful yoke Apr 1, 2020, 10:37 AM

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yes

mossy river Apr 1, 2020, 10:37 AM

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Is the customer service working today? I was emailing them yesterday and they replied but nothing today.

sinful yoke Apr 1, 2020, 10:37 AM

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new user registration is closed in avrora

maiden venture Apr 1, 2020, 10:37 AM

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Ouch

misty crow Apr 1, 2020, 10:38 AM

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sandy and avrora have been locked down to mitigate server traffic issues

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reply time is expected to be 3-5 working days

maiden venture Apr 1, 2020, 10:38 AM

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Looks like even Avrora is in quarantine SandyLul

mossy river Apr 1, 2020, 10:39 AM

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They replied yesterday, I gave my details and they said they found two accounts with the same name on sandy server. I told them which one it was but no reply yet.

toxic wraith Apr 1, 2020, 12:06 PM

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I just started the game and I cannot put anyone in my dorm. It just pops up with "Failed to add ship: 1 invalid input" So what do I do?

spring grotto Apr 1, 2020, 12:08 PM

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For that error, just a restart should ideally solve it

toxic wraith Apr 1, 2020, 12:09 PM

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Ok it worked, thank you

spring grotto Apr 1, 2020, 12:09 PM

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Keikuthumbsup

misty crow Apr 1, 2020, 1:01 PM

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what stage is this?

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you only get them once on each of the 4 stages

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@hidden spindle

hidden spindle Apr 1, 2020, 1:01 PM

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All of them have problems

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1-2 1-4 2-2 2-4

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the pic is 2-4

misty crow Apr 1, 2020, 1:02 PM

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are you sure you didn't actually collect them already?

hidden spindle Apr 1, 2020, 1:03 PM

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100% sure

📎 Screenshot_20200401-200258_Azur_Lane.jpg

misty crow Apr 1, 2020, 1:05 PM

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isn't that hard mode

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mate you're on hard mode

hidden spindle Apr 1, 2020, 1:05 PM

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ah dang.

misty crow Apr 1, 2020, 1:05 PM

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📎 450px-2-4.png

hidden spindle Apr 1, 2020, 1:05 PM

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xD i was wondering.

misty crow Apr 1, 2020, 1:05 PM

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for comparison

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the levels yeahhh

hidden spindle Apr 1, 2020, 1:05 PM

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dang, never thought i'd be that dumb, soz fam

misty crow Apr 1, 2020, 1:05 PM

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no worries

hallow yew Apr 1, 2020, 1:17 PM

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Hi I read the forums and I am unable to recover my account any advice?

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I provided my commander level server and name

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I do not recall my UID

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And I am unable to create a new account on the same server

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Does the servers have to be the same when I make a new account to recover my account?

spring grotto Apr 1, 2020, 1:20 PM

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It does not. But did you have your original account bound at all?

hallow yew Apr 1, 2020, 1:20 PM

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No no bound at all

flat rampart Apr 1, 2020, 1:21 PM

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App has crashed 3 times since I started playing today.

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Each time during battle or just right after

spring grotto Apr 1, 2020, 1:24 PM

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@hallow yew Gotcha. Okay, if you already contacted support then, you just need to wait for their official response regarding it. Your UID isn't needed though, just asked for if you happen to have it
@flat rampart What kind of device are you using?

devout ivy Apr 1, 2020, 1:24 PM

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I can’t login to avrora server saying there are too many players registered but all my friends can play and login to the server

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The hell is going on

misty crow Apr 1, 2020, 1:25 PM

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If you have an existing account you can log in fine

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You can no longer create a new account there though

hallow yew Apr 1, 2020, 1:25 PM

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@spring grotto I did get a response after 3 days

flat rampart Apr 1, 2020, 1:25 PM

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@spring grotto iPad 6th gen 13.3.1

hallow yew Apr 1, 2020, 1:25 PM

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📎 Screenshot_20200401-075815__01.jpg

misty crow Apr 1, 2020, 1:26 PM

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You should only get that "too many players are registered" error if you're trying to create a new account there

devout ivy Apr 1, 2020, 1:27 PM

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I see

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Thanks so much

young vessel Apr 1, 2020, 1:37 PM

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for those still missing their sr's from the rollback, did you guys get them back?

spring grotto Apr 1, 2020, 1:42 PM

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@hallow yew Okay. Did you tell that you're specifically needing to recover your account?
@flat rampart Do you happen to know how much RAM your iPad has?

flat rampart Apr 1, 2020, 1:44 PM

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@spring grotto 2gb

hallow yew Apr 1, 2020, 1:44 PM

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@spring grotto yes I did

spring grotto Apr 1, 2020, 1:46 PM

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@hallow yew Okay. Just reply to them then if their previous email didn't help you and let them know explicit that you just need help recovering the account.
@flat rampart Hm...it could possibly be a RAM limitation issue as Azur Lane requires a minimum of 2GB to run w/o consistent crashing. You could try restarting your device and make sure that nothing else is taking up any RAM. If that fails, you could possibly try a reinstall to see if it might be a corrupt install issue

flat rampart Apr 1, 2020, 1:48 PM

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@spring grotto yeah I think it may be overuse now that I think about it. I do cycle between gacha games. I'm mid restart now so we'll see how that handles

hallow yew Apr 1, 2020, 1:51 PM

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@spring grotto ok on it Ty sm

maiden venture Apr 1, 2020, 1:53 PM

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Depending on how I recall it, wasn't the architecture of iPad 6 x86?

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Assuming iPad and iPhones are same when released. iPhone 7 up are all x64

thin fable Apr 1, 2020, 2:19 PM

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📎 Screenshot_2020-04-01-22-17-02-13_41be58ba4732ca6a1097a3b2524cd3ac.png

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I can't complete the lvl75 sub mission - it stays at this screen after I kill the boss and doesn't move on to the ranking and reward

spring grotto Apr 1, 2020, 2:21 PM

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Hm...can you try restarting your game and possibly a file repair from the settings menu in game to see if that perhaps helps it?

thin fable Apr 1, 2020, 2:21 PM

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Been having this issue for a few weeks now

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Ok! Let me try that

visual spear Apr 1, 2020, 2:22 PM

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Hello, I am from the Sandy server and lately I have had a problem with the game, it does not allow me to be in the lobby, I can enter normally, log in and go to the daily rewards but when I go to the lobby where my boat and all the other options are game gets fuzzy and keeps loading, and I really don't know why, I tried to reinstall but it doesn't work and not when I try to do data repair but the game after 2 or 3 minutes after starting the data repair the game restarts automatically, I thought this was because of the server (due to the problems of a lot of traffic) so I tried it in Lexigton and the same thing happened (after having done the tutorial and being in the lobby, which is the only part where it happens)

📎 Screenshot_20200328-085635.jpg

thin fable Apr 1, 2020, 2:23 PM

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Is data repair just...the jumping manjuus

visual spear Apr 1, 2020, 2:24 PM

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Im wait in that screen 20 or 30 minutes and nothing hapoen, and i data repair the jumping manjuus with the time crash and restar the game, so i cant do data repair :(

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Happen* Sorry

devout saffron Apr 1, 2020, 2:26 PM

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Hi. Im new and im having a problem. Im using an Iphone 11 and i have made a transaction but the transaction on the itunes is pending

📎 image0.png

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Pls explain

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Help pls SandyCry

feral moth Apr 1, 2020, 2:29 PM

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network error on Lexington, can't login always looping network error and reset network

devout saffron Apr 1, 2020, 2:30 PM

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Anyone help pls ?

spring grotto Apr 1, 2020, 2:34 PM

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@feral moth Lexington should be all good by server standards. If you haven't already, try restarting your device and network router. Or using a different network router. And then try logging in a couple more times
@devout saffron Please contact customer support w/ your account information as well as the purchase receipt and they'll get it fixed for you on the backend

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/techsupport

pale pagodaBOT Apr 1, 2020, 2:34 PM

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spring grotto Apr 1, 2020, 2:34 PM

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pointLand contact info for customer support

feral moth Apr 1, 2020, 2:37 PM

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every time I tired to play the game always started with 5 to 6 minutes just trying to login with network error looping until eventually I can login, already resetting my router multiple times even try VPN but it always 5 minutes waste on the login screen

spring grotto Apr 1, 2020, 2:39 PM

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@visual spear Hm...if it happens across multiple servers and after a reinstall, it might be a device issue. If possible, try using a different device (such as a spare phone or PC emulator) to see if it's fine on them
@feral moth Can you try a different network connection?

feral moth Apr 1, 2020, 2:40 PM

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pc emulator, mobile device, WiFi, mobile data already tried all, it's always 5 minutes network error looping.

spring grotto Apr 1, 2020, 2:41 PM

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And what happens when you try other servers?

visual spear Apr 1, 2020, 2:42 PM

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@spring grotto ok, thank you

feral moth Apr 1, 2020, 2:43 PM

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I don't have other server account, only one on lexington, never mind I already fed up and accept the pain to login, 5 minutes it is... have a nice day

vapid valley Apr 1, 2020, 3:29 PM

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Hello. Do we have patch tomorrow ? [I still have nightmares after 27.III2020 on Sandy SRV]

misty crow Apr 1, 2020, 3:30 PM

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No announced maint on any servers

eager harbor Apr 1, 2020, 3:31 PM

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yeah Oop

misty crow Apr 1, 2020, 3:31 PM

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There probably will be a small patch to remove the April Fool's content but that's about it

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(no maint)

vapid valley Apr 1, 2020, 3:31 PM

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Thank You very much, I feel relieved !

maiden venture Apr 1, 2020, 4:19 PM

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Once Amagi is implemented, do you think a server transfer would be possible?

misty crow Apr 1, 2020, 4:20 PM

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Even if such a method was implemented, it would be far from immediate

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The answer is no as of now anyways

maiden venture Apr 1, 2020, 4:20 PM

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Thank you

fiery flame Apr 1, 2020, 4:35 PM

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I know that is today first april, but i lost 3 last rewards from monthly login in march and was reset month today. I has been logon in game every day

young vessel Apr 1, 2020, 4:37 PM

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^same

misty crow Apr 1, 2020, 4:38 PM

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are you on avrora or sandy server?

young vessel Apr 1, 2020, 4:38 PM

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yea avrora

fiery flame Apr 1, 2020, 4:38 PM

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Avrora

misty crow Apr 1, 2020, 4:40 PM

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Yeah then you were victims of the rollback issue that plagued avrora

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Since the rollback issues happened for 3 days, you lost 3 days of rewards

fiery flame Apr 1, 2020, 4:45 PM

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No say, really? XD I know that, so want give me back that three days..

gentle orchid Apr 1, 2020, 5:55 PM

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I think C3 got bugged, beat 7 mobs and boss didn't spawn

misty crow Apr 1, 2020, 5:56 PM

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restart the game

fossil mantle Apr 1, 2020, 6:19 PM

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hi, i want to disconnect my twitter acc so i can bind with my personal twitter but it wont let me...keeps saying binding failed 100213

zenith forge Apr 1, 2020, 6:19 PM

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@fossil mantle I don't think you can unbind your twitter manually

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you should contact CS, they will unbind it for you

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/techsupport

pale pagodaBOT Apr 1, 2020, 6:20 PM

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fossil mantle Apr 1, 2020, 6:20 PM

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ah, i see

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thanks

finite breach Apr 1, 2020, 6:21 PM

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You should be able to unbind Twitter/facebook unless it's the only bind, then you'd have to contact CS

zenith forge Apr 1, 2020, 6:22 PM

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@finite breach based on my experience, I was here asking for unbind my facebook, when I have my Twitter and Yostar binded, and I can't unbind my facebook.

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maybe it's just facebook problems, idk, i'm not sure, but yeah, what happen is I can't unbind FB when my TWT & YAS are binded.

finite breach Apr 1, 2020, 6:26 PM

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It was supposed to work the last times I lurked here and I just unbound my account from Twitter PortDoll EDIT: also unbound FB so both should work

lucid orbit Apr 1, 2020, 7:11 PM

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are all EN servers located in the same country?

radiant star Apr 1, 2020, 7:17 PM

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heyo is someone using nox and could tell me if i should enable the high performance graphics card option for amd or leave it?

zenith forge Apr 1, 2020, 7:22 PM

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@radiant star not sure, I have it activated and it works fine.

radiant star Apr 1, 2020, 7:23 PM

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im always a bit sceptical when it comes to using cmd for a game not gonna lie thats why i asked

sinful yoke Apr 1, 2020, 7:24 PM

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when in doubt just dont enable it

zenith forge Apr 1, 2020, 7:25 PM

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I believe you only need to enable VT to make the game works fine on Android Emulators, you don't need to optimize your GPU too.

sinful yoke Apr 1, 2020, 7:25 PM

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azur lane isn’t intensive so it doesnt need much

radiant star Apr 1, 2020, 7:28 PM

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it drops some frames but i can get over it. just wanted to know if one of you has experience with that option and if its save to use. i lost some valuable graphics cards due to overheating and i dont want to lose this one during that damn pandemic

random cobalt Apr 1, 2020, 8:14 PM

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Hello, If you're currently playing Azur Lane on Sandy Server. Is it possible move my data to the new -> Amagi Server?

zenith forge Apr 1, 2020, 8:15 PM

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@random cobalt

you can't move your progress from one server to another server.
amagi server is an april fools joke.

random cobalt Apr 1, 2020, 8:15 PM

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nooooooooooooooooooooooo kk ty.

zenith forge Apr 1, 2020, 8:15 PM

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wait kawa, the "new server announcement" is a joke isn't it? 👀

sinful yoke Apr 1, 2020, 8:15 PM

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no one said it is

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and no one said it isn’t

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iirc all clients got the same message about a new server, and given all clients had server issues it is more real than a joke

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but we cant ask staff yet since theyre not in office LeanderXD

zenith forge Apr 1, 2020, 8:18 PM

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it would be double funny if they actually add it LeanderEhh

open shadow Apr 1, 2020, 8:45 PM

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Reasonable to assume that it's probably real, they've had to close registration for 2 servers due to recent server instability so now would be a great time to add a new server.

kind steppe Apr 1, 2020, 10:02 PM

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I've contacted Azur lane's customer support and I've been waiting for 7 days for a reply, Im wondering if I should wait a bit more or would it be alright to contact staff?

sinful yoke Apr 1, 2020, 10:03 PM

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when did you send an email specifically?

kind steppe Apr 1, 2020, 10:03 PM

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A few hours before maint, so I know they probably had a big workload since the servers were having issues

worldly flame Apr 2, 2020, 1:02 AM

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I've given my old account name, level and the server that i used to play but I'm worried that they can't find my new account that I want to force bind to my old account because I didn't give my current account's UID

high birch Apr 2, 2020, 1:08 AM

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Why does the audio of the game stutter/drop whenever I oath Zara?
EntyGlare

sinful yoke Apr 2, 2020, 1:08 AM

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@worldly flame as long as you contacted support and told them you dont know your uid they will still continue to help you

worldly flame Apr 2, 2020, 1:09 AM

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@sinful yoke thank you, sorry to trouble you

worthy ivy Apr 2, 2020, 1:15 AM

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Just wanted to give a shoutout to you guys and gals in tech support. Props to you guys for having to deal with all our problems recently.

sinful yoke Apr 2, 2020, 1:15 AM

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kirsch4Love

worthy ivy Apr 2, 2020, 1:21 AM

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O7

wooden arrow Apr 2, 2020, 1:26 AM

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Are the lost drop-only ships acquired before the event patch coming back? (I've gotten back the ships lost after the event patch, thank you)

sinful yoke Apr 2, 2020, 1:28 AM

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contact customer support for previous rollbacks

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/techsupport

pale pagodaBOT Apr 2, 2020, 1:28 AM

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sinful yoke Apr 2, 2020, 1:28 AM

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the current compensation is only looking at rollbacks from after the patch

wooden arrow Apr 2, 2020, 1:29 AM

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Ah I see, thanks for the reply

sick fractal Apr 2, 2020, 1:43 AM

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Anyone knows what could be the issue if the game wouldn’t launch on one device but launches fine on another?

rain zinc Apr 2, 2020, 1:59 AM

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does anything pop up whenever you try to launch the game on your other device?

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does it crash whenever you launch it or something?

sick fractal Apr 2, 2020, 2:13 AM

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nothing pops up. in the device where the game won't launch it goes through the credit screen with the manjuu and yostar logos, then into a blank screen and doesn't move on

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i've tried restarting the device and reinstalling the game

sinful yoke Apr 2, 2020, 2:24 AM

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it is a connection issue, try a different wifi connection, using data, a vpn, or reset your router to try to fix it

sick fractal Apr 2, 2020, 2:38 AM

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it's not working. i tried all the above suggestions

winged nexus Apr 2, 2020, 2:45 AM

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anyone else got the network error in lexington?

rain zinc Apr 2, 2020, 3:02 AM

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@sick fractal try manually clearing the game's cache in your other device

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should be able to find it in file manager

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it may or may not be because of the cache

sick fractal Apr 2, 2020, 3:07 AM

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tries clearing the cache. didn't work either

rain zinc Apr 2, 2020, 3:07 AM

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either delete the "com.YoStarEN.AzurLane" folder or copy/move it in somewhere for backup

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then redownload everything through the client

sick fractal Apr 2, 2020, 3:08 AM

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Stuck in this screen

📎 Screenshot_20200402-110750.png

rain zinc Apr 2, 2020, 3:09 AM

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ThinkZed

sick fractal Apr 2, 2020, 3:09 AM

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attempting to reinstall the entire game again

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game's working so far. will update once the initial update files finish loading and i retrieve my account. should be fine now though

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@rain zinc @sinful yoke thanks for the help AkashiGem

rain zinc Apr 2, 2020, 3:28 AM

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you're welcome

sweet glade Apr 2, 2020, 4:10 AM

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Hello

sinful yoke Apr 2, 2020, 4:11 AM

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hello

sweet glade Apr 2, 2020, 4:11 AM

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I have an issue with my game

sinful yoke Apr 2, 2020, 4:11 AM

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whats the issue?

sweet glade Apr 2, 2020, 4:11 AM

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Every time I try to sortie, it says, not enough slots

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But my dock has 198/200 slots

sinful yoke Apr 2, 2020, 4:13 AM

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try restarting the app if you havent already, if it still says it try cleaning up 1 more slot

sweet glade Apr 2, 2020, 4:14 AM

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Okay will do

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@sinful yoke , thanks, loooks like it worked

inland cargo Apr 2, 2020, 4:50 AM

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I've been getting network errors past half hour x_x

dim fulcrum Apr 2, 2020, 5:07 AM

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I got an issue

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My game always restart for no reason after finish sortie

spring grotto Apr 2, 2020, 5:08 AM

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What kind of device are you using?

dim fulcrum Apr 2, 2020, 5:08 AM

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Phone(?)

spring grotto Apr 2, 2020, 5:08 AM

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What's the model of the phone? Such as a Galaxy 8, iPhone 6, etc

dim fulcrum Apr 2, 2020, 5:08 AM

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Ouh

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Huawei Y5 2019

spring grotto Apr 2, 2020, 5:10 AM

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Hm...it could be a RAM limitation issue as that device only has 2GB of RAM which is the minimum amount recommended to run AL without consistent crashing. You could try making sure that nothing else is using up your phone's RAM, restarting your device, and clearing the game cache just to see if those help though.

dim fulcrum Apr 2, 2020, 5:11 AM

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Ouh understood

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Ok thanks

near kelp Apr 2, 2020, 7:50 AM

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Everyone, everyone, I've received a response and look

📎 unknown.png

supple frigate Apr 2, 2020, 8:19 AM

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Can we have an option to hide the text bubble when ship girl talk @all

zenith forge Apr 2, 2020, 8:19 AM

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You can suggest that in #game-feedback

topaz sky Apr 2, 2020, 8:27 AM

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@dim fulcrum sorry for pinging u but could u disable google playstore and then run the game

dim fulcrum Apr 2, 2020, 8:31 AM

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Why @topaz sky

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Is it matter with the issue i have?

topaz sky Apr 2, 2020, 8:32 AM

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It will probably stop restarting the game and yes, cuz there was some problem with the Huawei company and Google if I am correct that some condition were not followed by them so it cuz of that the game restarts on it own if its running on a Huawei model especially the Y series

dim fulcrum Apr 2, 2020, 8:33 AM

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Since when?

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My game has been like that just today

topaz sky Apr 2, 2020, 8:34 AM

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Just disable it and no need to do factory reset, idk abt that but this should fix it

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@dim fulcrum tell me if it works

dim fulcrum Apr 2, 2020, 8:36 AM

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Ill check

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But if it doesnt work will it affect anything on my phone?

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@topaz sky

topaz sky Apr 2, 2020, 8:38 AM

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No it wont just enable the google play back if it doesnt work

dim fulcrum Apr 2, 2020, 8:39 AM

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Ouh k

topaz sky Apr 2, 2020, 8:39 AM

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I also have Y5 prime and it works fine so it shouldnt be RAM problem

sinful yoke Apr 2, 2020, 8:41 AM

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theyre the same, but different

modest python Apr 2, 2020, 8:41 AM

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does anyone else get a bug where if your phone locks and you unlock it you can't interact with anything and you have to restart the game

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its only recent

sinful yoke Apr 2, 2020, 8:42 AM

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@modest python does it happen everytime? we only have a report of that from people who leaves their phone on for a long time with azur lane in the back

modest python Apr 2, 2020, 8:42 AM

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about 90% of the time at the moment

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it didnt once a few mins ago but every other time i have to restart it

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and i dont leave it like it for a long time if its locked for like 10 seconds it still happens

topaz sky Apr 2, 2020, 8:43 AM

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Hmm I do get black screen for 1 or 2 secs and it works fine afterwards

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It could be probably the device model or the battery settings maybe, is it on power saving mode?

modest python Apr 2, 2020, 8:44 AM

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no. normal battery mode. samsung galaxy s10

topaz sky Apr 2, 2020, 8:44 AM

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Sorry, I cant really think of anything that could be causing that problem then

modest python Apr 2, 2020, 8:45 AM

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ok, hopefully other people are having the same issue so it gets looked at

sinful yoke Apr 2, 2020, 8:45 AM

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we only have a few, around 3

modest python Apr 2, 2020, 8:46 AM

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could it be because i havent updated to the latest device software yet? ill do that now and see if that does anything

sinful yoke Apr 2, 2020, 8:46 AM

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have you recently restarted your device?

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do let us know SandyWink

modest python Apr 2, 2020, 8:46 AM

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will do

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and yes i restarted my device last night

zenith forge Apr 2, 2020, 8:47 AM

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did your phone have lock background app feature? that feature fix this issue most of the times @modest python

modest python Apr 2, 2020, 8:51 AM

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hmmm im not sure

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ill check

zenith forge Apr 2, 2020, 8:52 AM

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it's usually show up when you hold click on the background app

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here's mine, Xiaomi devices

📎 Screenshot_2020-04-02-15-52-13-024_com.android.systemui.jpg

modest python Apr 2, 2020, 8:52 AM

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im not sure what you mean by background app. i have this game running on the screen, the phone locks, i unlock it and cant interact with the game?

sinful yoke Apr 2, 2020, 8:53 AM

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when locked its considered a background app because nothing is actively on your screen SandyWink

modest python Apr 2, 2020, 8:53 AM

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and are you saying to set it lock the app or turn the "lock the background app" thing off, if i can find it

zenith forge Apr 2, 2020, 8:53 AM

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the phone locks means your AL is minimized

modest python Apr 2, 2020, 8:53 AM

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ok

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@zenith forge so i click "lock this app" ?

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i found that option

zenith forge Apr 2, 2020, 8:57 AM

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yeah, lock it

modest python Apr 2, 2020, 8:57 AM

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cool

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will see if that helps

zenith forge Apr 2, 2020, 8:57 AM

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and then do a test drive

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start your AL, go to battles or somewhere, lock your phone, unlock it again, and see if it still have the same issue or you're able to continue the game where you left

modest python Apr 2, 2020, 8:58 AM

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yeah no worries, i'll test it a few times throughout the remainder of the day and let you guys know if i still have issues

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thanks 🙂

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first test: can interact with stuff

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would you happen to know if this locking feature increases battery consumption

zenith forge Apr 2, 2020, 9:08 AM

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slightly, yes, since it keeps your AL app awake on the background when you're not using it.

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but it's a good feature in case you get whatsapp messages or something

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so you don't ended up restarting the game, at least.

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the purpose of that feature is for multitasking, i believe. not for letting your AL AFK for a long time.

modest python Apr 2, 2020, 9:09 AM

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yeah aha, well ive unlocked it twice and it looks like its working. thanks for the help, and yeah ill only use it when im actively playing al ahah

zenith forge Apr 2, 2020, 9:10 AM

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just lock when you're know you gonna play it for a long time. otherwise, disable it so when you're not playing, AL app closed completely.

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and glad that it worked, come here again if you have any issues

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Yeptune

near shard Apr 2, 2020, 9:21 AM

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Hi, I have an account inquiry

zenith forge Apr 2, 2020, 9:25 AM

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what's your issues? @near shard

near shard Apr 2, 2020, 9:25 AM

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I recently recharged my account for the first time but did not receive the bonus item

zenith forge Apr 2, 2020, 9:26 AM

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what did you bought exactly?

near shard Apr 2, 2020, 9:26 AM

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Can you please help me resolve

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A pack of gems

sinful yoke Apr 2, 2020, 9:26 AM

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contact customer support so they can send the pack of gems to you

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/techsupport

pale pagodaBOT Apr 2, 2020, 9:26 AM

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sinful yoke Apr 2, 2020, 9:26 AM

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their contact info is above! please include a receipt if possible

near shard Apr 2, 2020, 9:34 AM

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Thanks

strange relic Apr 2, 2020, 11:55 AM

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I cant login to azur lane?

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It just says network error

topaz sky Apr 2, 2020, 12:10 PM

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Hmm it should have been working fine now are u sure u have updated everything

strange relic Apr 2, 2020, 12:10 PM

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nvm my vpn was just not working

sleek island Apr 2, 2020, 1:13 PM

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good morning, I'm having some bugging issues in my AL, I'm playin in 2-3 and for no reason the screen where the characters appear to battle don't work properly, here some proof, what I can do about it?

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📎 Screenshot_2020-04-02-21-06-53.png

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📎 Screenshot_2020-04-02-21-06-50.png

zenith forge Apr 2, 2020, 1:14 PM

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are you playing on emulator? @sleek island

sleek island Apr 2, 2020, 1:15 PM

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zenith forge Apr 2, 2020, 1:15 PM

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if yes, you only need to restart your AL to fix it.

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it's emulator's end, not AL fault, I believe.

sleek island Apr 2, 2020, 1:15 PM

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ok, I'll do it

zenith forge Apr 2, 2020, 1:15 PM

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sometimes that's happened on my Nox and restarting the game solve it.

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go ahead.

sleek island Apr 2, 2020, 1:16 PM

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ok

deft oracle Apr 2, 2020, 4:09 PM

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guys;;

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please help

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i bind my AL account with my facebook account but smh when i login AL with my fb account again, it becomes a new one

finite breach Apr 2, 2020, 4:11 PM

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You need to login into the right server, since an account is bound to its server

deft oracle Apr 2, 2020, 4:11 PM

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my account is bind with 4 sv

spring grotto Apr 2, 2020, 4:11 PM

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Did you log into the correct server? Your account will stay on the server that it was created on (such as Avrora, Washington, Sandy, etc)

deft oracle Apr 2, 2020, 4:11 PM

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yep

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i did

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it still lead me to the tutorial

spring grotto Apr 2, 2020, 4:11 PM

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Hm...try logging into all the servers please

deft oracle Apr 2, 2020, 4:12 PM

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they all lead me to a new sv;;

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i mean to the tutorial

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like my account is totally new

spring grotto Apr 2, 2020, 4:13 PM

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Sounds like the account might not have been bound correctly. Do you have your UID from the account? It's a long string of numbers that would've been found in your profile in game

deft oracle Apr 2, 2020, 4:15 PM

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i just remember the name;;

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i don't remember;;

spring grotto Apr 2, 2020, 4:16 PM

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Okay. I would say double check the FB you're using to login in case it might be the wrong FB account. If that's still a no go and you're not able to find your account, contact customer support so that they can help you recover your account

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/techsupport

pale pagodaBOT Apr 2, 2020, 4:16 PM

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spring grotto Apr 2, 2020, 4:16 PM

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pointLand contact options for customer support

deft oracle Apr 2, 2020, 4:17 PM

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it's the right facebook account i've been using;;

deft oracle Apr 2, 2020, 4:56 PM

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but still can't ;;

spring grotto Apr 2, 2020, 5:00 PM

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Okay. Follow the next part of my message then please

pastel lance Apr 2, 2020, 5:55 PM

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Is AL officially available in 3 of these: Nox, Bluestack, and LDPlayer?

spring grotto Apr 2, 2020, 5:59 PM

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Do you mean allowed to be played on those? If so, yes. Emulators are allowed

bright scroll Apr 2, 2020, 8:47 PM

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is it possible to regain your acc after the app is deleted

zenith forge Apr 2, 2020, 8:48 PM

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did you bind your account? @bright scroll

bright scroll Apr 2, 2020, 8:48 PM

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i thought so but when i reloged it it didnt work

zenith forge Apr 2, 2020, 8:48 PM

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when you're logged in, are you sure you're chosen the right server?

bright scroll Apr 2, 2020, 8:49 PM

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i was on avrora but i cant go back in there

sinful yoke Apr 2, 2020, 8:50 PM

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can you try logging into all servers just in case?

bright scroll Apr 2, 2020, 8:51 PM

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i just did and it worked sorry for bothering you and thank you.

half path Apr 3, 2020, 12:49 AM

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kawaa lives to be bothered so it's fine AkagiLUL

spice tide Apr 3, 2020, 2:22 AM

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servers down rn?

sinful yoke Apr 3, 2020, 2:23 AM

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no

outer herald Apr 3, 2020, 2:25 AM

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Check your network connection

sinful yoke Apr 3, 2020, 2:25 AM

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AmazonPoint

molten needle Apr 3, 2020, 3:14 AM

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I need help I'm from Washington server

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I reinstall the game in this morning and I log-in my yostar account but when I login in Washington it's starts from zero

outer herald Apr 3, 2020, 3:21 AM

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Did you do the Yohstar login on the title screen?

molten needle Apr 3, 2020, 3:21 AM

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Yes

outer herald Apr 3, 2020, 3:22 AM

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Okay, was your account on Washington to begin with as well?

molten needle Apr 3, 2020, 3:23 AM

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Yes

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And I can't see the icon your character is here in every server

outer herald Apr 3, 2020, 3:25 AM

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Well when you reinstall the game it will remove the icon of the server you were on

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So if anything check the other servers just to be sure it was on something other than Washington

molten needle Apr 3, 2020, 3:31 AM

#

Thank you so much the azurlane tech support team pm me and I found my account now

outer herald Apr 3, 2020, 3:32 AM

#

Was it on the Washington server afterall? @molten needle

molten needle Apr 3, 2020, 3:34 AM

#

Yes they say that I use my fb to bind my account

#

Not my yostart

outer herald Apr 3, 2020, 3:36 AM

#

Well it happens, and you can add a YS account to that to have an additional binding for it

molten needle Apr 3, 2020, 3:41 AM

#

Thanks

bronze dagger Apr 3, 2020, 4:19 AM

#

@zenith forge thanks for the help it works

cerulean canyon Apr 3, 2020, 4:20 AM

#

How much space does Azur Lane take up?

sinful yoke Apr 3, 2020, 4:21 AM

#

around 2 gb or more

dim fulcrum Apr 3, 2020, 5:16 AM

#

@topaz sky i think its okay now, thanks fpr helping

whole warren Apr 3, 2020, 5:36 AM

#

My brother has an account binded for the IOS version, ran out of space on his phone(unavoidable, small storage) and uses an emulator called bluestacks to play Azur Lane. Is there a way he can recover his binded account?

misty crow Apr 3, 2020, 5:38 AM

#

https://i.imgur.com/roy6tih.jpg

Imgur

#

refer to steps 4 and 5

whole warren Apr 3, 2020, 5:48 AM

#

The emulator is the android version. Would he be able to somehow manually transfer and bind the data through gmail or a yostar account?

misty crow Apr 3, 2020, 5:48 AM

#

he has binded the account right?

#

to yostar/fb/twi

#

@whole warren

#

then he can just log in via steps 4 and 5

whole warren Apr 3, 2020, 6:10 AM

#

Alrighty, got it.

dark comet Apr 3, 2020, 6:32 AM

#

#Help #JP

I Cant Log in AL because my Twitter acc is gone. For putting age on twitter acc.

Now I can't login AL jp too since JP server dosn't have FB login

How do I contact support?

Server: ブレスト
IGN:SandodTH

📎 Screenshot_20200403-124850.jpg

#

Some UID I still have

📎 FB_IMG_1585895251754.jpg

misty crow Apr 3, 2020, 6:32 AM

#

We don't help with Jp really

dark comet Apr 3, 2020, 6:33 AM

#

Oh ok

maiden venture Apr 3, 2020, 7:05 AM

#

But that's CN...

sinful yoke Apr 3, 2020, 7:06 AM

#

its japanese

maiden venture Apr 3, 2020, 7:06 AM

#

Oh wait

#

I mistook it with Chinese because it's full of Kanji SandyLul

#

~~and I call myself a JLPT passer~~ nonsense!

marsh pelican Apr 3, 2020, 8:51 AM

#

???????
Avrora

📎 Screenshot_20200403-115014_Azur_Lane.jpg

sinful yoke Apr 3, 2020, 8:51 AM

#

try restarting your device

#

it seems like connection issue on your end or a small hiccup

marsh pelican Apr 3, 2020, 8:54 AM

#

It was just an update 😅

📎 Screenshot_20200403-115206_Azur_Lane.jpg

carmine hedge Apr 3, 2020, 3:24 PM

#

Hello, during one of the rollbacks last week I pulled and lost my Denver, is it possible to do something about it or is it too late?

spring grotto Apr 3, 2020, 3:25 PM

#

Did you not receive a mail w/ all your rollbacked ships?

carmine hedge Apr 3, 2020, 3:28 PM

#

I did receive 3 lights ships but not my Denver

#

It wasn't during this event bugs, but during Avrora bugs, two weeks ago if I remember

spring grotto Apr 3, 2020, 3:35 PM

#

Gotcha. Well if you didn't recieve her and you're sure you got her, please contact customer support and let them know and see if they're able to look into it for ya ChocolaWink

#

/techsupport

pale pagodaBOT Apr 3, 2020, 3:35 PM

#

carmine hedge Apr 3, 2020, 3:37 PM

#

Thanks!

pearl trellis Apr 3, 2020, 4:02 PM

#

Help, I binded my account in my previous device and log in in another device, but the game just starts again back from zero but the Facebook and Twitter account is logged in the same one.

celest flax Apr 3, 2020, 4:02 PM

#

are you sure you are in the correct server?

pearl trellis Apr 3, 2020, 4:02 PM

#

Idk lemme check

#

Oh yes it was the problem thank you so much

celest flax Apr 3, 2020, 4:04 PM

#

no worries

#

people usually get this often

abstract stream Apr 3, 2020, 4:31 PM

#

Is it possible that the build order being thanos due to bad connection?

carmine hedge Apr 3, 2020, 4:34 PM

#

why is azur lane using my camera when im not doing anything camera related?

#

continued to use my camera even after i closed the game

hidden dune Apr 3, 2020, 9:38 PM

#

I connected one of the chats in this server to my server announcements and now I want to disconnect them but I don't know how, help?

zenith forge Apr 3, 2020, 9:40 PM

#

@hidden dune server settings > webhook > search for the #game-news and then delete it

hidden dune Apr 3, 2020, 10:50 PM

#

Nice thanks

zenith forge Apr 3, 2020, 10:51 PM

#

@jolly orbit contact customer support, they will unbind it for you

#

/techsupport

pale pagodaBOT Apr 3, 2020, 10:51 PM

#

austere perch Apr 3, 2020, 11:12 PM

#

I finished a level but the next level won't show

#

what do?

sinful yoke Apr 3, 2020, 11:16 PM

#

can you send a screenshot?

austere perch Apr 3, 2020, 11:22 PM

#

nvm problem solved

#

I just did it again and it worked for some reason

#

thanks for offering to help though

rigid valve Apr 4, 2020, 3:34 AM

#

anyone else have the issue of AL lagging after an hour or so of running on bluestacks? memory leak? its the only game that does it for me

lucid vigil Apr 4, 2020, 5:11 AM

#

i have a problem where i log in and the notif screen wont load anyone else have this problem

lucid vigil Apr 4, 2020, 5:32 AM

#

fixed it i just had to log into another server then go back to mine

gritty tide Apr 4, 2020, 12:28 PM

#

Is it possible to get an "account logged-in in another device" message due to poor internet connection?

finite breach Apr 4, 2020, 12:34 PM

#

Yes

paper ore Apr 4, 2020, 1:12 PM

#

I keep getting an "Network Error [InProgress]" message and I've had to replay the same stage 3 times now. Does anyone know how to fix this?

wind patio Apr 4, 2020, 3:02 PM

#

I normally play on an emulator but I’d like the ability to play on my phone as well; however, my account was originally logged onto the emulator first. As such, the game thinks that I’m trying to create a new account when I try to log onto Avrova with my phone. Anything I can do about that?

misty crow Apr 4, 2020, 3:04 PM

#

you need to bind your account first

#

then log in to your bind

#

steps for how to bind can be seen in the pinned message

wind patio Apr 4, 2020, 3:05 PM

#

Mmm, you mean bind it again to a yostar account?

misty crow Apr 4, 2020, 3:07 PM

#

if you've already bound it, then you need to simply log in

#

that's all

wind patio Apr 4, 2020, 3:07 PM

#

Mkay, I believe I get it. Thanks for your help

misty crow Apr 4, 2020, 3:07 PM

#

https://i.imgur.com/roy6tih.jpg

Imgur

#

for reference

wind patio Apr 4, 2020, 3:08 PM

#

I think it’s cuz I’ve never logged in with my phone after initially deleting the app, so it doesn’t “know” my intention.

daring dragon Apr 4, 2020, 4:17 PM

#

help

#

i cant connect to my azurlane account using facebook, i cant key in anything

zenith forge Apr 4, 2020, 5:01 PM

#

did you bind it on settings ? @daring dragon

daring dragon Apr 4, 2020, 5:04 PM

#

📎 image0.png

#

this one

#

i cant click on anything

zenith forge Apr 4, 2020, 5:05 PM

#

hmmm

#

did you try to click open?

#

but it doesn't respond?

daring dragon Apr 4, 2020, 5:06 PM

#

doesnt respond

#

i tried uninstalling facebook and tried typing my info in

#

also no response

zenith forge Apr 4, 2020, 5:07 PM

#

is that your default browser?

daring dragon Apr 4, 2020, 5:07 PM

#

wait

#

it suddenly works i have no idea how

#

thanks though 👍

zenith forge Apr 4, 2020, 5:07 PM

#

welp, glad to know.

#

maybe it's just freezing and you need to wait until the page is responsive

daring dragon Apr 4, 2020, 5:08 PM

#

i see..

broken linden Apr 4, 2020, 6:38 PM

#

how do i get my account back that i had on a previous phone and didnt bind it?

spring grotto Apr 4, 2020, 6:41 PM

#

/techsupport

pale pagodaBOT Apr 4, 2020, 6:41 PM

#

spring grotto Apr 4, 2020, 6:42 PM

#

Pointland contact customer support and let them know you need help recovering your account along w/ your account information

broken linden Apr 4, 2020, 7:02 PM

#

is there anyway i can just get back some of the ships from the old account or no?

sinful yoke Apr 4, 2020, 7:03 PM

#

yes as long as you recover it successfully

broken linden Apr 4, 2020, 7:04 PM

#

im worried about the force binding, will it get rid of my new account? cause i put allot of effort into it, im just trying to get the collab ships from the first account back that i had

sinful yoke Apr 4, 2020, 7:05 PM

#

you cant merge two different sets of data

#

if you merged the binds from the new account onto the old one, you will need to use new and different binds on the new account so you can switch between the two

broken linden Apr 4, 2020, 7:06 PM

#

ah okay then

hexed matrix Apr 4, 2020, 9:36 PM

#

need help. was forced to reinstall Azur Lane, the account was not tied. The only thing is that about a year ago he made small donats into the game. Is it realistic to restore the acc or not?

sinful yoke Apr 4, 2020, 9:38 PM

#

/techsupport

pale pagodaBOT Apr 4, 2020, 9:38 PM

#

sinful yoke Apr 4, 2020, 9:38 PM

#

contact CS, their contact info is above AmazonPoint

hexed matrix Apr 4, 2020, 9:47 PM

#

Tnx

willow thicket Apr 5, 2020, 1:05 AM

#

I'm not sure where to ask this so I apologize if this is the wrong place, but I would like to ask about the merch I bought. I sent an email asking for an address change like that one tweet said we could but it's still going to the original location. Is there anything I can do to fix it?

molten arch Apr 5, 2020, 1:51 AM

#

I got a message in my game saying "Network Error - Your account is logged in on another device". I restarted my game everything seems fine, is this a known occurence or just some issue with my net perhaps?

spring grotto Apr 5, 2020, 1:53 AM

#

Just an issue where your network disconnects for a second or so. It can cause that error message

#

@willow thicket Hm...did you ever receive a formal reply from the email yet?

willow thicket Apr 5, 2020, 2:01 AM

#

I have not, but I got the email about my items being sent out

spring grotto Apr 5, 2020, 2:02 AM

#

Hm...unfortunately there isn't too much anyone here can do. We can really only suggest to send another email to them to see if you can get some confirmation from them,sorry to say CoconutThink

sinful yoke Apr 5, 2020, 2:03 AM

#

its also the weekend

willow thicket Apr 5, 2020, 2:04 AM

#

and they're also out of office for the next 2 days qpTired

sinful yoke Apr 5, 2020, 2:04 AM

#

yes

forest marsh Apr 5, 2020, 4:59 AM

#

my friend can't log in due to "too many players registered" when he tries to log onto US-Sandy

#

what gives?

elder vapor Apr 5, 2020, 4:59 AM

#

Is he new

#

Sandy and Avrora are closed to new players, so unless he registered before this event, he cannot create one there

forest marsh Apr 5, 2020, 5:00 AM

#

ohh okay ty

ashen scarab Apr 5, 2020, 6:10 AM

#

Is there a customer service person on discord that I can contact? Trying to unbind my email and it says I can either email them or contact through discord and figured discord would be faster

topaz sky Apr 5, 2020, 6:26 AM

#

@ashen scarab I dont think you can tell the problem through Discord you will have to Email them if you want to unbind ur email

sinful yoke Apr 5, 2020, 6:30 AM

#

/techsupport

pale pagodaBOT Apr 5, 2020, 6:30 AM

#

sinful yoke Apr 5, 2020, 6:30 AM

#

yes please email them through helpshift @ashen scarab AmazonPoint

ashen scarab Apr 5, 2020, 6:31 AM

#

okay yep thanks

waxen ocean Apr 5, 2020, 9:41 AM

#

Guys sorry to bother but I need help here, I changed my phone recently, and when I re-installed the azur lane and went to log into my account normally, which is linked to twitter, the game automatically put me on the Lexington server, but since 2018 I play on the sandy server, so all every time i try to enter the sandy server the following message appears: "Too many players registered.
Please do not try repeatedly try to log into this server ".
I don't know if other people are having this problem or if only I was lucky.

sinful yoke Apr 5, 2020, 9:43 AM

#

have you checked all the servers yet?

waxen ocean Apr 5, 2020, 9:45 AM

#

yes, i already checked and only sandy and avrora that they are not allowing me to login.

sinful yoke Apr 5, 2020, 9:45 AM

#

do you have your UID?

waxen ocean Apr 5, 2020, 9:46 AM

#

Yes

sinful yoke Apr 5, 2020, 9:46 AM

#

may you send it?

#

dms or here is fine, whichever is best for you

waxen ocean Apr 5, 2020, 9:47 AM

#

202265431

sinful yoke Apr 5, 2020, 9:49 AM

#

/checkbind 202265431

pale pagodaBOT Apr 5, 2020, 9:49 AM

#

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

sinful yoke Apr 5, 2020, 9:49 AM

#

it seems you did not link it to twitter and if you did you may have done it incorrectly

#

please contact customer support and they will get you on track to account recovery

#

/techsupport

pale pagodaBOT Apr 5, 2020, 9:49 AM

#

sinful yoke Apr 5, 2020, 9:50 AM

#

their contact info is above AmazonPoint press contact us on helpshift to open a ticket!

waxen ocean Apr 5, 2020, 9:52 AM

#

thanks friend for the help, but i am obliged to say this is a little strange, not being linked but ok.

hexed matrix Apr 5, 2020, 10:06 AM

#

can someone help me, or is everything deaf here and just throwing it between services?

misty crow Apr 5, 2020, 10:29 AM

#

Customer service doesn't not work on weekends and is away due to the public holiday in China until Tuesday

#

So please be understanding responses may not be prompt

frank lantern Apr 5, 2020, 1:01 PM

#

!!!

upper radish Apr 5, 2020, 1:47 PM

#

how can i see my first time play al ?

candid temple Apr 5, 2020, 2:28 PM

#

is againts the rules play on PC ? i have some android emulator and i wanna know if i can get some ban for doing that ...

elder vapor Apr 5, 2020, 2:29 PM

#

Emulators are fine to use

candid temple Apr 5, 2020, 2:29 PM

#

ty

wispy radish Apr 5, 2020, 4:29 PM

#

hi, anybody knows what are the min req for running AL on bluestacks?

carmine hedge Apr 5, 2020, 6:10 PM

#

not sure if this is the place to ask but is there a preferred emulator which the community uses for Azur Lane?

zenith forge Apr 5, 2020, 6:10 PM

#

Bluestacks, Nox, MEmu. @carmine hedge

#

@wispy radish RAM 4GB with standard Graphic Card nowadays should work. if you interested in further answer, tell me your specs so I can make sure.

atomic hare Apr 5, 2020, 6:46 PM

#

howdy yall, i’ve been hit with quite the predicament. While i was playing, the game took me to the main menu saying another device logged onto my account, once i logged back in with my device all my data was wiped and my progress was lost. If theres any way i can recover my lost account that would be splendid.

zenith forge Apr 5, 2020, 6:47 PM

#

first of all, when you logged in, are you sure you're logged in on the right server? @atomic hare

atomic hare Apr 5, 2020, 6:48 PM

#

I played on Avrora, but the new game started me on Lexington, i realized that and tried switching but it said the server was full

zenith forge Apr 5, 2020, 6:49 PM

#

when the servers are full on Avrora/Sandy, all that can we do as a players are wait, right? @spring grotto

atomic hare Apr 5, 2020, 6:51 PM

#

it says too many are registered.

zenith forge Apr 5, 2020, 6:52 PM

#

Sandy & Avrora servers have been locked out to new members due to heavy server traffic issues.

#

If you're not new, then yeah, servers are full, just wait for a couple of minutes and try again

#

b4 that, your accounts are bounded right?

cloud pond Apr 5, 2020, 6:54 PM

#

i have a unusual question. so i originally download AL in october of 2019 during the divergent chessboard event. dropped a couple hundred and got the KMS ships i wanted and then stopped playing for awhile and decided to delete the app from that phone. i have a new phone now and with it a new appleID. i never linked my original account in anyway. however apple saves all purchase history on your phone so my question is: if i provide the email as well as purchase codes from the appleid can customer service assist me in retrieving the account? i don’t know if i explained my situation correctly and i hope i didn’t confuse anyone

atomic hare Apr 5, 2020, 6:55 PM

#

yeah mine was bound to yostar

#

Im just worried that my data is long gone, i got AL back in 2018 and it would really suck to lose that progress in a span of 2 minutes.

zenith forge Apr 5, 2020, 6:58 PM

#

your data will never gone if you bind it, at least into one of three options, I can make sure of that.

#

@cloud pond Idk about this but I believe that can be useful stuff for AL staffs to track your account.

#

contact customer support

#

/techsupport

pale pagodaBOT Apr 5, 2020, 6:58 PM

#

atomic hare Apr 5, 2020, 7:00 PM

#

my biggest concern is that it told me i logged onto another device, ive only played AL on my phone, so idk who, what, or even where my account got logged onto

cloud pond Apr 5, 2020, 7:00 PM

#

@zenith forge i’ll do that thank you

sinful yoke Apr 5, 2020, 7:02 PM

#

@zenith forge it means they didnt bind

zenith forge Apr 5, 2020, 7:02 PM

#

@sinful yoke wait, for the first or the second one?

sinful yoke Apr 5, 2020, 7:03 PM

#

@atomic hare dont worry about that pop up as 95% of the time its actually just a little hiccup in your connection that registers you’re online two times from lag SandyWink

#

@zenith forge if they login and it still says the servers are full they are either on the wrong server or the account wasnt bound properly

#

do you have your UID, agent?

atomic hare Apr 5, 2020, 7:04 PM

#

sadly not

sinful yoke Apr 5, 2020, 7:04 PM

#

RenownThumbsUp gotcha np

atomic hare Apr 5, 2020, 7:05 PM

#

any other useful info however, like account details, i can provide you with

#

apologies for the inconvenience and thank you very much for the assistance

zenith forge Apr 5, 2020, 7:08 PM

#

noted, thx kawa.

lavish girder Apr 5, 2020, 7:17 PM

#

Good afternoon, my English is bad, I want to ask you a question because I don’t know where to turn, my facebook was deleted, and now I can’t untie it from my account, how can I do it? or whom to contact? account is still tied to twitter

zenith forge Apr 5, 2020, 7:18 PM

#

@lavish girder contact customer support, they will unbind it for you.

#

/techsupport

pale pagodaBOT Apr 5, 2020, 7:18 PM

#

zenith forge Apr 5, 2020, 7:18 PM

#

AmazonPoint

atomic hare Apr 5, 2020, 8:19 PM

#

so is my account recoverable?

sinful yoke Apr 5, 2020, 8:20 PM

#

yes it is as long as you contact customer support for account recovery

atomic hare Apr 5, 2020, 8:20 PM

#

ok, thank you

dusky parcel Apr 5, 2020, 8:30 PM

#

Hello, I have some small problem. I install AL on my PC by BlueStacks and when I try to login with my twitter account (it was linked). Twitter said that account access has been stopped. But I can login in my twitter account by browser and it says that AL already linked with this twitter account. So how can I login in my AL account by twitter?

sinful yoke Apr 5, 2020, 8:30 PM

#

can you send a screenshot of the message it says when you login to AL with twitter?

dusky parcel Apr 5, 2020, 8:32 PM

#

Sure, sorry but it will be on russian

#

📎 unknown.png

#

📎 unknown.png

sinful yoke Apr 5, 2020, 8:33 PM

#

Thinkpitz peculiar

#

can you try reinstalling once more and logging in? if you're able to login then clearly your account isnt suspended LeanderXD

#

it may be an issue on twitters side if it doesnt work again

dusky parcel Apr 5, 2020, 8:35 PM

#

Okay, I'll try reinstalling and write later

zenith forge Apr 5, 2020, 8:35 PM

#

or try to translate this to english and find the reason why that error pops out on your twitter at twitter support.

📎 unknown.png

#

tbh i've never seen that kind of error b4

dusky parcel Apr 5, 2020, 8:36 PM

#

It says "Stop. this account has been suspended"

sinful yoke Apr 5, 2020, 8:36 PM

#

yes

#

I used google translate and it was pretty accurate

#

which is why I said

#

#

thus its an issue on twitter's side if it doesnt let him login again through azur lane UniSip

lavish girder Apr 5, 2020, 8:42 PM

#

Tell me, through the official website I sent a request and two screenshots to untie Facebook. In response, they sent me this in the mail. ### Do not reply below this line ###
Azur Lane Support Team
April 05, 2020, 22:49 +0300
Hi there

You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.

Thank you!
should it be so?

zenith forge Apr 5, 2020, 8:42 PM

#

yea, and don't reply to it

#

wait for actual CS response.

#

and also, forwarding what ender said :

📎 unknown.png

carmine hedge Apr 5, 2020, 8:45 PM

#

Is it possible for the game to render above 60 fps, or is 60 Hz the cap?

#

my emulator and computer support higher than 60, so I was wondering

sinful yoke Apr 5, 2020, 8:47 PM

#

it is the cap

carmine hedge Apr 5, 2020, 8:47 PM

#

oh well

green jetty Apr 6, 2020, 1:52 AM

#

Are there any server problems going on? I've been stuck on the title screen "loading" for 2 days and it seems like im the only one having this problem.

sinful yoke Apr 6, 2020, 1:52 AM

#

have you restarted your device lately?

green jetty Apr 6, 2020, 1:53 AM

#

many times

sinful yoke Apr 6, 2020, 1:53 AM

#

can you try using a VPN?

#

there are no server issues right now, the problem is very likely to be on your side

green jetty Apr 6, 2020, 1:53 AM

#

hmm

carmine hedge Apr 6, 2020, 2:00 AM

#

i've got a small issue i've installed bluestacks to play azur lane. i usually play on mobile but im pressing the server my account is on and it says "too many players registered" also how do you even log in 😔

spring grotto Apr 6, 2020, 2:02 AM

#

Did you have your account bound to FB, Twitter, or Yostar?

carmine hedge Apr 6, 2020, 2:03 AM

#

twitter :)

spring grotto Apr 6, 2020, 2:05 AM

#

Okay. Log into Twitter on the title screen (the options for your binding option will be towards to the bottom left), then after it successfully logs in, log back into the server that you previously played on.

green jetty Apr 6, 2020, 2:06 AM

#

Yo using a VPN doesn't work, it almost feels like my account is locked or something

#

whats also strange is that the title screen artwork is from the mikasa event

carmine hedge Apr 6, 2020, 2:07 AM

#

I'll give it go

sinful yoke Apr 6, 2020, 2:07 AM

#

@green jetty is your account bound?

green jetty Apr 6, 2020, 2:08 AM

#

its bound to twitter

sinful yoke Apr 6, 2020, 2:08 AM

#

are you able to do a file repair at the title screen?

#

it is the little gear at the top right

green jetty Apr 6, 2020, 2:08 AM

#

nah its stuck on "loading" whatever i do

carmine hedge Apr 6, 2020, 2:08 AM

#

Thanks sir it worked

📎 unknown.png

green jetty Apr 6, 2020, 2:08 AM

#

the icons wont show up

sinful yoke Apr 6, 2020, 2:08 AM

#

got it

#

you may want to reinstall then

green jetty Apr 6, 2020, 2:09 AM

#

yeah i guess its time to try that

#

umm, after reinstalling, when it gets past the screen with all the developers it gets stuck on a black screen O_o

sinful yoke Apr 6, 2020, 2:19 AM

#

can you try a vpn again?

#

try restarting your device before so

green jetty Apr 6, 2020, 2:20 AM

#

okay

#

note that i've been playing for quite a while now (over a year) and this has never happened before

#

im trying the vpn again after restarting and still the same

#

i've tried different locations, still same

#

if its a compability problem, my device is a "Razer phone 2"

sinful yoke Apr 6, 2020, 2:40 AM

#

can you try playing on data or a different wifi connection?

green jetty Apr 6, 2020, 2:43 AM

#

i tried that first

sweet crater Apr 6, 2020, 3:18 AM

#

kinda game related, but for bluestack, are you not able to make the screen window smaller? like minimize it so it doesnt take 1/3 of my screen

green jetty Apr 6, 2020, 3:37 AM

#

@sinful yoke I found a solution, im good now.

hollow ermine Apr 6, 2020, 6:05 AM

#

Good afternoon Mods. I have questions regarding for account transfer from PC to Mobile. How do you actually do it?

sinful yoke Apr 6, 2020, 6:12 AM

#

do you mean how to login to your account or how to play on pc? @hollow ermine

hollow ermine Apr 6, 2020, 6:13 AM

#

Yes sir, I originally play Azur Lane on Nox player(PC), now I wanna transfer it to my Mobile. @sinful yoke

sinful yoke Apr 6, 2020, 6:13 AM

#

is your account bound?

hollow ermine Apr 6, 2020, 6:37 AM

#

@sinful yoke I think I do on Twitter.

#

What are the steps?

sinful yoke Apr 6, 2020, 6:40 AM

#

can you check real quick to confirm instead of think? SandyWink make sure its bound at the settings screen in game @hollow ermine

#

https://i.imgur.com/roy6tih.jpg steps 1-3 are how to bind and steps 4-5 are how to login on a new device/fresh install SandyWink

Imgur

hollow ermine Apr 6, 2020, 6:48 AM

#

Another question, do I need to use the same account on my Play Store, or doesn't matter?

limpid sandal Apr 6, 2020, 6:54 AM

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Hi there. some of my characters, like Monarch and Akagi(Plum and Snow)are missing voice line. I have updated everything but Monarch still has no voice.

#

asked some ppl in the server and their Monarch is ahving the same issue as well.

gritty tide Apr 6, 2020, 6:56 AM

#

📎 Screenshot_20200406-145509.png

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My connection is weak and I got an "account logged-in in another device message"

sinful yoke Apr 6, 2020, 6:57 AM

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@hollow ermine it does not matter

#

@limpid sandal are you on iOS?

hollow ermine Apr 6, 2020, 6:57 AM

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@sinful yoke Thank you very much!

limpid sandal Apr 6, 2020, 6:58 AM

#

yep.been playing on ipad since downloaded the game

sinful yoke Apr 6, 2020, 6:58 AM

#

@gritty tide that is because your connection is weak which causes stuttering so the game things you logged on multiple times due to the stuttering

gritty tide Apr 6, 2020, 6:58 AM

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Thanks.

sinful yoke Apr 6, 2020, 6:58 AM

#

@limpid sandal there are known bugs with monarch on iOS missing voicelines SandyWink

limpid sandal Apr 6, 2020, 6:59 AM

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my.what about Akagi (snow and plum)where she is missing voice of main screen 2?

wispy radish Apr 6, 2020, 7:00 AM

#

@zenith forge
Intel I5-8300H 2.3Ghz
8 gb Ram
nvidia geforce gtx 1060 with 4gb(might be 6 but i'm not sure)
laptop specs

was asking cause i wanna do other stuff while running AL in the background
so far 2 core 2gb for bluestacks seems to work but i don't dare do anything heavy while its running

zenith forge Apr 6, 2020, 7:01 AM

#

@wispy radish that's fine (and better than mine, kek)
just don't forget to enable VT (Virtualization Technology)

sinful yoke Apr 6, 2020, 7:01 AM

#

@limpid sandal is she missing a few specific voice lines?

#

it could be they are not voiced or it is a bug, I will check though

zenith forge Apr 6, 2020, 7:03 AM

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@sinful yoke this is based on wiki.

📎 unknown.png

#

idk if they already added it or nah

limpid sandal Apr 6, 2020, 7:03 AM

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seems Akagi (snow and plum)only missing one voice-line which is main screen 2

sinful yoke Apr 6, 2020, 7:03 AM

#

what line is it?

#

as in specifically the words, a screenshot would suffice

limpid sandal Apr 6, 2020, 7:05 AM

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I'm on labtop so I'll go get the words instead.

#

Secretary (Idle) 2 Commander, I've finished this batch of paperwork. Is there anything else you'd like me to attend to? Of course, if you're tired, please tell me~

sinful yoke Apr 6, 2020, 7:07 AM

#

that line may have been added into the client without a voice as it is not found on wiki Thinkpitz one sec

#

can you try a file repair at the title screen or in settings in game?

limpid sandal Apr 6, 2020, 7:10 AM

#

tried the button when I was trying to fix Monarch's missing voice

wispy radish Apr 6, 2020, 7:10 AM

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@zenith forge is that in bluestack?

limpid sandal Apr 6, 2020, 7:10 AM

#

Akagi still misses the specific voice line

zenith forge Apr 6, 2020, 7:11 AM

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@wispy radish no matter what emus you're used, based on what i used, the popular ones (such as bluestacks, nox, memu), you need to enable VT on your BIOS setup.

#

well, you can play without enabling VT, but enabling VT makes it more smoother. your choice.

sinful yoke Apr 6, 2020, 7:12 AM

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@limpid sandal I will ask about it

wispy radish Apr 6, 2020, 7:12 AM

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ah i see
i probably already have it on then

limpid sandal Apr 6, 2020, 7:13 AM

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thanks alot,friend

mighty cairn Apr 6, 2020, 7:22 AM

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is it only me or are there server problems?

obsidian grove Apr 6, 2020, 10:14 AM

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Am I the only one having "micro-freezes" when moving fleets in a stage ? I tried to pinpoint the exact conditions but heh it costs oil to run maps, I believe it has smtg to do with the number of ships in the fleet (2 shipfus - no freezes ; 3 - very small freezes ; 4+ noticeable freezes)
Exact comps are :

2 shipfus : Formidable/Helena
3 shipfus : Georgia + Ayanami/Yuudachi
4 shipfus : Erebus + Yat/Ping/Ning

half path Apr 6, 2020, 10:15 AM

#

The frame lag is caused by a bug associated with retrofit ships, and it's been known for a while.

obsidian grove Apr 6, 2020, 10:16 AM

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Ok, thanks for the clarification

hexed matrix Apr 6, 2020, 11:55 AM

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No use from your tech support. You can’t even really answer if my problem is solved or not.

cursive onyx Apr 6, 2020, 12:29 PM

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if you know the username and UID of your account you can contact them @hexed matrix

#

/techsupport

pale pagodaBOT Apr 6, 2020, 12:29 PM

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cursive onyx Apr 6, 2020, 12:32 PM

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i would also recommend asking more than one time if no one answers

#

and keep in mind that they need roughly 6-8 buissness days to answer

hexed matrix Apr 6, 2020, 12:43 PM

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@cursive onyxwith whom exactly?

cursive onyx Apr 6, 2020, 12:45 PM

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https://yostar.helpshift.com/a/azur-lane/

Yostar Support

Azur Lane

Have a question? Search for answers

hexed matrix Apr 6, 2020, 1:17 PM

#

@cursive onyx I wrote to them there. sent a letter to the email, answered it - and silence

misty crow Apr 6, 2020, 1:20 PM

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they're not at work today

#

and anyways

#

expected response time is 3-5 working days

#

not instant or within the day

#

@hexed matrix

hexed matrix Apr 6, 2020, 1:49 PM

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@misty crow I will wait. thanks

restive jacinth Apr 6, 2020, 1:58 PM

#

Hey, just a curious question, feel free to remove if it's not the right place to ask. Does the event end on the 8th of April as scheduled as it says within the game or it gets extended 1 or 2 days since the unexpected server issues that happened last maintenance?

zenith forge Apr 6, 2020, 3:44 PM

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since there's no notification about extended event, I believe the events gonna end in 8th April @restive jacinth

zenith forge Apr 6, 2020, 5:04 PM

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I don't think this is the right place to talk about it.

granite hornet Apr 6, 2020, 5:04 PM

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Where should i talk about it?

zenith forge Apr 6, 2020, 5:07 PM

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Since it's not a bug, you can put it on #game-feedback

But i don't know though, i'm not sure if you can gave feedback about an ingame art that has something you didn't like.

misty crow Apr 6, 2020, 5:17 PM

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@plain wind are you trying to log onto a new device?

plain wind Apr 6, 2020, 5:19 PM

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no using the same phone as i have always just cant get into the game. you said something about logging on fb

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it is connected to my fb

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or will it make no difference?

misty crow Apr 6, 2020, 5:19 PM

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do you know which one of the 4 servers are you on?

plain wind Apr 6, 2020, 5:20 PM

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sandy

misty crow Apr 6, 2020, 5:20 PM

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relog in to your facebook bind like shown in step 4 https://i.imgur.com/roy6tih.jpg

Imgur

#

and then select sandy

plain wind Apr 6, 2020, 5:22 PM

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so before i do this it wont delete all the stuff i have? ive been on this game for roughly a year and a half now.

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@misty crow THANK YOU!

misty crow Apr 6, 2020, 5:24 PM

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no problem

severe jacinth Apr 6, 2020, 8:26 PM

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Not really sure if it belongs in this specific channel but if your using an emulator, and one uses the fb login option why does the game not login with the account attached to that method.

hoary junco Apr 6, 2020, 8:37 PM

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How did I never get the first one?

📎 unknown.png

mossy sonnet Apr 6, 2020, 9:44 PM

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At random times the game doesn't let me press anything. The buttons still change shade when I press them but nothing happens. Additionally I saw my Dorm at full supplies even though it's been running for 8 hours when this bug happened. The back button was functional but nothing else worked. The only fix was to fully close and reopen the game. At that point my dorm showed the correct amount of food remaining and everything was responding to touch.

#

I saw something similar in the known bugs area but I thought you should know about the supplies issue as well

#

Actually it's happening right now but it's different. I'm in my commission screen but I am unable to collect my commission. All other buttons work as intended and once again my dorm supplies are wrong.

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My supplies are not going down even though the time left is decreasing

slim thunder Apr 6, 2020, 10:08 PM

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just log out and shut down then re open an log in best way to fix till p[atch

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shutdon the game i mean

tall egret Apr 6, 2020, 11:56 PM

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Anyone here in server avrora because I need help

spring grotto Apr 6, 2020, 11:58 PM

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What's the issue exactly?

tall egret Apr 6, 2020, 11:58 PM

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I lost my account and I need someone to check my uid

spring grotto Apr 7, 2020, 12:01 AM

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Unfortunately no one can check your UID w/o being logged into your account. If you're try to retrieve your account and don't have your UID, you can just let them know that you don't know it and just provider your in game name and server

tall egret Apr 7, 2020, 12:01 AM

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Thank you

spring grotto Apr 7, 2020, 12:02 AM

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Keikuthumbsup

cloud pond Apr 7, 2020, 1:18 AM

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anyone know the average wait time to receive a reply from CS? just curious

cobalt snow Apr 7, 2020, 1:20 AM

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It can take 5-10+ business days for a response

sinful yoke Apr 7, 2020, 1:22 AM

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they are also on holiday right now

cobalt snow Apr 7, 2020, 1:23 AM

#

The 6th is their last day, but they'll likely have a backlog of tickets to get through, so it may be longer than normal.

stable spindle Apr 7, 2020, 2:45 AM

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My score didn't update right

📎 Screenshot_20200406_201300_com.YoStarEN.AzurLane.jpg

chilly blade Apr 7, 2020, 3:13 AM

#

hi there, i'd like to have a little answer about the servers of the game, i'd like to know if it happens sometimes that old account gets deleted after a certain amount of time ? because i started playing on lexington but my friend, who played the game for a long time is on Sandy, and I can't join him due to overpop.

median needle Apr 7, 2020, 3:14 AM

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no. accounts do not get deleted.

tall egret Apr 7, 2020, 3:30 AM

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Has anyone had this situation. If so please tell me how to fix

📎 image0.png

sinful yoke Apr 7, 2020, 3:30 AM

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just tell them you do not have your UID

#

they will still help you

tall egret Apr 7, 2020, 3:34 AM

#

I already did and they keep saying

#

📎 image0.png

#

Over and over

sinful yoke Apr 7, 2020, 3:35 AM

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that is a bot message ZkkBore it has nothing to do with being unable to provide a UID

#

you dont need to respond to it

#

just wait some time and a human working for CS will get to you SandyWink

tall egret Apr 7, 2020, 3:35 AM

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Oh I see

sinful yoke Apr 7, 2020, 3:36 AM

#

yep!

stable spindle Apr 7, 2020, 3:39 AM

#

is there anything you guys can do on your end to help with correcting my EX score?

proud schooner Apr 7, 2020, 4:51 AM

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I keep crashing when logging into the Lexington server on iOS but not other servers 😦

proud schooner Apr 7, 2020, 5:34 AM

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Can anyone give me the support email because I’m sick of not being able to login to my account

misty crow Apr 7, 2020, 5:53 AM

#

@proud schooner Crashing as in the game closes?

tight ocean Apr 7, 2020, 8:27 AM

#

I want to buy a skin before the event is over but I'm having trouble buying gems
error 200240
(please ping me if someone responds)

young surge Apr 7, 2020, 11:44 AM

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I have trouble with payment too, but money is already tacked. How I can return money for 1 of my card?

spring grotto Apr 7, 2020, 11:48 AM

#

If you mean you were already charged, you can either try getting a refund from your respective app store OR if you want the items you payed for, contact Azur Lane customer support

#

/techsupport

pale pagodaBOT Apr 7, 2020, 11:48 AM

#

spring grotto Apr 7, 2020, 11:48 AM

#

Pointland contact info for Azur Lane customer support if you need it

young surge Apr 7, 2020, 11:52 AM

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Ok, take it

obsidian patrol Apr 7, 2020, 12:51 PM

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Turns out my recent update was corrupted and it messed the game.

ebon sequoia Apr 7, 2020, 3:40 PM

#

📎 20200407_174019.jpg

#

Guys

#

why does the 39,99 € gem pack cost more ?

misty crow Apr 7, 2020, 3:41 PM

#

Google

#

Not the devs

ebon sequoia Apr 7, 2020, 3:42 PM

#

So this is normal ?

misty crow Apr 7, 2020, 3:42 PM

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Yes

ebon sequoia Apr 7, 2020, 3:43 PM

#

And i cant even pay with my google play money ????

#

Thats also normal?

cloud pond Apr 7, 2020, 3:47 PM

#

hello everyone i have a question. so i was just in contact with CS and i was lucky enough to get my old account retrieved. i was asked to log in with my bound account but it is already logged in. so i’m assuming i have to relog. my question is how do i do that? on main menu to i click one of the options? i don’t want to accidentally remind account and mess something up. i hope this made sense

misty crow Apr 7, 2020, 3:47 PM

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https://i.imgur.com/roy6tih.jpg

Imgur

cloud pond Apr 7, 2020, 3:47 PM

#

rebind*

misty crow Apr 7, 2020, 3:48 PM

#

refer to steps 4 and 5

hidden dune Apr 7, 2020, 3:48 PM

#

How do I disconnect one of the chats in this server from a chat in mine

cloud pond Apr 7, 2020, 3:48 PM

#

thank you!

#

i’m getting error: 100112 anyone happen to know what that means

royal glade Apr 7, 2020, 5:23 PM

#

Hello tech support

#

Anyone here?

#

If not, I'll leave this here

#

My account was binded to a Facebook account that was shut down and I forgot to copy my UID, so now I am stuck.

But I remember this:

-Account name: SilverGolem
-Server: Washington
-Level: 97
-Oathed: Only USS Yorktown
-Icon: Yorktown
-Level 120 ships: Yorktown, Enterprise, Hood, Monarch, Helena, Saint Louis, Belfast
-Level 119 ships: San Diego, Portland, Phoenix
-6 golden bulins(if there is a variable that sorts by this)

#

Can someone help me with it?

spring grotto Apr 7, 2020, 5:31 PM

#

/techsupport

pale pagodaBOT Apr 7, 2020, 5:31 PM

#

spring grotto Apr 7, 2020, 5:32 PM

#

@royal glade You'll need to contact customer support w/ the above contact options pointLand

royal glade Apr 7, 2020, 5:32 PM

#

Mmmmhmmmm
That's bad.
Customer service requires the UID, which is what I lost

spring grotto Apr 7, 2020, 5:33 PM

#

You can just let them know that you don't have it

royal glade Apr 7, 2020, 5:33 PM

#

Thanks

raw nacelle Apr 7, 2020, 9:41 PM

#

Cant buy gems any1 knows what this error means?

📎 Screenshot_2020-04-07-14-40-53-284_com.YoStarEN.AzurLane.jpg

cobalt snow Apr 7, 2020, 9:43 PM

#

Think that had to do with google play account issues, try logging out and relogging into the google play account and restarting the app.

raw nacelle Apr 7, 2020, 10:00 PM

#

nope doesnt work :c

cobalt snow Apr 7, 2020, 10:03 PM

#

hmm. I'd say do a number of other checks, like making sure that tax isn't causing it to go over balance, and seeing if you can successfully purchase on other devices/payment methods.

raw nacelle Apr 7, 2020, 10:04 PM

#

k ill check that

ebon sequoia Apr 7, 2020, 10:08 PM

#

i got a similar problem dude. on my end, the 39,99 $ gem pack gets priced at 40,99 $ when i try to confirm the transaction on google play. and the one for 4,99 at 4,89.

#

i wrote a ticket to the staff but got no answer yet

raw nacelle Apr 7, 2020, 10:10 PM

#

it work on the emulator for me

cobalt snow Apr 7, 2020, 10:10 PM

#

There are some pricing oddities but it's mostly determined by app store, usually

#

good to hear that it works there.

raw nacelle Apr 7, 2020, 10:11 PM

#

AkashiGem

cobalt snow Apr 7, 2020, 10:11 PM

#

make sure to check that you haven't been double charged in the process

sinful yoke Apr 7, 2020, 10:11 PM

#

the wrong price 40.99 is due to google play

cloud pond Apr 8, 2020, 2:33 AM

#

if i bound an account to twitter and yo-star does the one recently bound override the original or can i log on with both?

#

and if i can use both can i bind a new account onto either to override existing data?

misty crow Apr 8, 2020, 2:34 AM

#

you can have binds with both methods

#

you can log in with either one

cloud pond Apr 8, 2020, 2:35 AM

#

can i override one of them with a new account?

#

if i wanted to

misty crow Apr 8, 2020, 2:35 AM

#

you can unbind one of them

#

no issue

#

and yes it would sorta override

#

can't unbind both tho

cloud pond Apr 8, 2020, 2:36 AM

#

thank you

floral flame Apr 8, 2020, 3:04 AM

#

~~Is PvP OK?~~ I keep getting locked out of my game in Avrora when I try to start a fight in PvP or Daily. The game won't connect, then won't leave the screen (if I select disconnect and return to title). Event/regular fights are OK.

deft coral Apr 8, 2020, 3:34 AM

#

not exactly tech support but who do i contact to discuss copyrights and such?

spring grotto Apr 8, 2020, 3:36 AM

#

Hm...bit of an odd one and might depend on what exactly your inquiry is regarding copyright. But you can DM GTRacer about it.

deft coral Apr 8, 2020, 3:36 AM

#

okay thank you

merry summit Apr 8, 2020, 4:05 AM

#

Hi has anyone recently recieved a reply from AL customer support? I emailed them last week but have not recieved a reply

sinful yoke Apr 8, 2020, 4:05 AM

#

they were on holiday SandyWink

#

in general it will take 1-6 business days for a response

merry summit Apr 8, 2020, 4:06 AM

#

Alright thanks!

floral flame Apr 8, 2020, 4:30 AM

#

Wait. Holiday began already?

sinful yoke Apr 8, 2020, 4:31 AM

#

it ended yesterday

carmine hedge Apr 8, 2020, 4:40 AM

#

May I ask how can I recover my account?

sinful yoke Apr 8, 2020, 4:40 AM

#

did you bind it?

carmine hedge Apr 8, 2020, 4:40 AM

#

Yes on facebook

#

I reinstalled the game because I formatted my phone, after I logged in from the game it started from the tutorial again, I checked all other servers but they've done the same thing.

sinful yoke Apr 8, 2020, 4:43 AM

#

do you have your UID?

carmine hedge Apr 8, 2020, 4:43 AM

#

Nope

#

Am I gonna start from the beginning again?

sinful yoke Apr 8, 2020, 4:46 AM

#

contact customer support in regards to account recovery SandyWink

#

/techsupport

pale pagodaBOT Apr 8, 2020, 4:47 AM

#

sinful yoke Apr 8, 2020, 4:47 AM

#

their contact info is above AmazonPoint

carmine hedge Apr 8, 2020, 4:47 AM

#

Thanks

floral flame Apr 8, 2020, 5:10 AM

#

Curious, but why does this (could not load/could not find asset bundle) happen from time to time (I can fix it by rebooting my phone); is this a phone or game issue?

📎 15863225023120.jpg

zenith forge Apr 8, 2020, 5:33 AM

#

@floral flame that's a debug mode

#

you can hide it by pressing hide on the left side.

#

accurately, hide button on top left.

floral flame Apr 8, 2020, 5:36 AM

#

Oh, I was asking about the bottom text, where I couldn't enter exercise mode @zenith forge

zenith forge Apr 8, 2020, 5:36 AM

#

is it endless loading?

floral flame Apr 8, 2020, 5:37 AM

#

No. Locks the screen. I can press buttons and buy oil, but can't leave the menu

#

The game failed to load the menu asset. I have to reboot the entire phone to fix it.

zenith forge Apr 8, 2020, 5:38 AM

#

try to repair your gamefiles then

#

if you're on login screen, there's a ⚙️ icon on top right

floral flame Apr 8, 2020, 5:38 AM

#

Think I did that once. Game still wouldn't work until the phone rebooted. My worry is this is phone hardware failure vs dumb bug.

zenith forge Apr 8, 2020, 5:41 AM

#

@floral flame have you tried to reinstall the game?