#tech-support
fiery cloud
Oh, I've always been blind to that part- Thank you!
hard river
Does having an introduction mean that I’m on the right path?
sinful yoke
a tutorial? no that means its a new account
hard river
EHHH??
What happening now?
So I just spend all the time for nothing.
I click on the other server, one which I was level, but it wasn’t my real account, and Sandy is not letting me in, could it be that server?
Can somehow you help me to get back to Sandy server?
sinful yoke
do you have your uid?
hard river
What a uid?
sinful yoke
its a string of numbers located on the screen where you change secretary
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
livid trench
Just to let you know I got my acct back, so Happy 
sinful yoke
good to hear!
near kelp
Up to now, I still don't understand, I played Azur lane but forgot to blind to Facebook, how can ad help me recover game data? (tech-support) said that I have to wait about 5 days for the azur lane to respond. But I've been waiting for 6 days but still haven't received the notice
How can i create a new account when sever Avrora are now full ?
near kelp
how do i let them know my new uid
This part allow me tell them my new Uid or the old one
misty crow
@near kelp create an account on another server
sinful yoke
the old one
near kelp
the old one
@sinful yoke i still not remember, how long can it take for me to get a response? I've waited 6 days already
hollow pewter
Hi, where can I send in bug report? I've got this bug that roll my ID back almost everytime I logged in to the game today. I also lost 2 of my rare ships.
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
contact info above
hollow pewter
Thanks.
near kelp
this does not include the weekend
@sinful yoke If I wait until the end of next week and still get no response, will I have to wait for the end of this month?
open blade
@hollow pewter you on avrora?
hollow pewter
@open blade yes
open blade
i wonder how many is affected with constant rollback issue. so far ive seen three including me
hollow pewter
I just send in bug report. But seeing how many days it's take to get things fixed. I don't think I can play this game in peace within this week.
carmine hedge
May I ask how to recover an account?
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
hollow pewter
I've got an Email from the bug repost I just sended. It's said "Please elaborate on your inquiry.". Do I have to send the e-mail with everything I just send in the helpshift website in the Email? or just wait for respond from the Dev?
hollow pewter
I have send on helpshift website. So I don't have to reply the email I got from them right?
misty crow
if you've already submitted all your info
and have nothing else to add
you can stop there
hollow pewter
Thanks. 😄
near kelp
3-5 working days
@sinful yoke in this part i have to choose the new account i'm playing right now or the old one which i have ( account problem) with
sinful yoke
the one you have a problem with
just put new account info in the box explaining your issue
near kelp
ahh okay
just put new account info in the box explaining your issue
@sinful yoke if i don't remember my old account uid will they can help me recover my account
carmine hedge
It’s Sunday today and Servers should of refreshed 48 minutes ago but:
misty crow
it's still saturday in server time
carmine hedge
Oof aight
misty crow
you might want to check your clocks
ivory grove
10 minutes to sunday server time
hollow ermine
Hello Azur Lane! I'm having super lag or delay issues when having a cutscenes on the Event Map, how should I fix this? By the way, my gameplay don't lag or anything. Only the Event map when there's a cutscenes.
covert raft
Is there a way to know when I started playing?
misty crow
@hollow ermine go to your in game settings, to the audio tab and press repair
hollow ermine
@misty crow By the sir, I'm using Nox Player, is the repair the same?
misty crow
yes
hollow ermine
@misty crow Thank you very much. I'll see to it right away.
misty crow
@covert raft no
hollow ermine
@misty crow Sir? Does it loads longer? I mean, is this normal?
misty crow
yes
hollow ermine
@misty crow Alright! Thank you.
pallid elm
Network lost,etc2 again
civic isle
sinful yoke
please try logging again in a few minutes
civic isle
Whata now?
civic dirge
elder maple
Same problem for me... :(
near stream
I was already logged in and got booted
tardy totem
would it help if every server had different daily reset times or would that make no sense
misty crow
not really possible
livid flint
Okie already had my answer question so not gunna ask unlike some ppl here
sinful yoke
that doesnt help the issue
carmine hedge
Why ?
winged parcel
Its new day! It`s a new rollback? 🤔
sinful yoke
please try logging again in a few minutes
there are too many people logging in from daily reset
just wait
tight sage
people are very impatient 
livid flint
Very
misty crow
Aye we don't need commentary
sinful yoke
comments to a minimum please
loud inlet
People will set up clickers to click them into the servers 5k per second. 
sinful yoke
traffic in game does not mean we need traffic in here either
livid flint
Sorry
woven night
but this problem just happened recently right?
raw pilot
Can not login sandy sever 😂😂
sinful yoke
please try logging again in a few minutes
there are too many people logging in from daily reset
just wait
misty crow
/lockdown
pale pagodaBOT
tech-support got locked down.
misty crow
/lockdown
pale pagodaBOT
tech-support lockdown got lifted.
spice heath
I’m not being allowed to challenge any hard mode stages, but it’s the first time I’ve logged on today (from the server’s POV) Any idea why?
misty crow
you can do hard mode from the get go without doing b
try pressing hard mode when on the "A" maps
spice heath
Oh I meant the non-event stages. The event stages let me play hard mode.
misty crow
you mean you have no attempts left?
spice heath
Yes
misty crow
try restarting the game
prime cradle
tight thorn
My Monarch is unvoiced,despite me having latest audio update.Repairing\restarting the game doesn't help
inner tartan
Guys
I had been playing AL a lot of time and I linked my account to my Facebook
Now I redownloaded the game and used Facebook to login like the last time and it’s making me do and account
A new **
And I’m sure it’s the same server
What do I do lol
misty crow
@tight thorn ios user?
inner tartan
inner tartan
I don’t think I do. It’s been more than 6months since I last played
I’ll try checking for it
Can’t find it lol
All I have is my username in Washington
limber notch
this happened yet again, using vpn is completely useless apparently
tight thorn
@tight thorn that's a known issue
Strange, I couldn't find it on your Trello page
inner tartan
Can I Ping the red guy?
May this have something to do with the fact that I used to play before with an apk on the phone and then on pc? Cuz now I just downloaded it from the iOS store
Like are they different servers
Or still the same?
misty crow
hmm
inner tartan
I’m checking if one my friends can log in and check my uid
It should be possible right
misty crow
nah you can't
inner tartan
Ó
misty crow
well
misty crow
see if you've shared your UID with your friends
inner tartan
It even said that I had logged before on Facebook with azurlane
misty crow
in order for you to add em
tight thorn
Should I report the Monarch bug? As far as I checked,it isn't listed in known bugs thread nor it is listed on your Trello page for bugs
limber notch
this happened yet again, using vpn is completely useless apparently
im waiting for any help for this problem rn, clear cache: done, no changes; force stop: worked once, happened again, not helpful; vpn: not helping; uninstall then reinstall: will happen while grinding any lvl
round vault
Did anybody receive the lost ships due to rollback? I saw the pinned message and sent customer service a message but nobody followed up, now the pinned message seems to be removed.
inner tartan
What can I do besides looking for the UID?
round vault
Sorry, checked the message here, I’ll wait for a couple of days
swift basin
Hi, I'm new here and wanted to report a couple of bugs. The first is that juustagram lost English. The second is that the new siren skills do not have a translation. I don’t know where to report this, so I am writing here.
limber notch
@swift basin i think some people already reported that
swift basin
@limber notch does this mean that we can just wait for the fix or write somewhere else?
limber notch
i guess we can wait for the fix since i see that bug almost everywhere rn @swift basin
misty crow
Siren skills we know
inner tartan
Most likely it’s already known and people are working on them I believe
misty crow
As for the juustagram
swift basin
also juustagram.
misty crow
It was just reported by people here so we haven't have a card for it yet
swift basin
@misty crow, thanks for answering.
limber notch
meanwhile my problem kept repeating
limber notch
mobile only
not that rich to have a laptop
rn im uninstalling and reinstalling the game rn
misty crow
Hmm
limber notch
eventhough i know it will happen again
misty crow
If reinstalling doesn't work then it might be an issue outside the installation
limber notch
the game itself?
inner tartan
misty crow
Wait you didn't move your game files or anything to an SD card did you?
limber notch
happened since avrora maintainance and idk if there are others who experienced this
@misty crow dont have sd card
carmine hedge
why did the last update raise my phone temp to force close the app?
off charger with stable temp before updating
limber notch
that happened to me as well
carmine hedge
I can't play until what ever issue caused the phone to overheat to stop
hallow yew
@sinful yoke hey I emailed them yesterday about my account giving them what server I was on my level and my name and they haven't got back to me?
misty crow
I mean
They don't work on weekends
So you can't really expect a reply from them yet
Expected response time is 3-5 workings days
limber notch
im just guessing my problem rn is just another avrora server problem rn
misty crow
The avrora issues should have been mostly resolved
hallow yew
@misty crow ahh okay thank you
restive jacinth
Hey, I got roll back during the server instability issue and I've contacted the support vie the pinned message but I haven't got any feedback via e-mail nor I got the lost ship from the in-game mail. Should I wait more or should I contact the support team again via the pinned tab?
restive jacinth
Okay, I'll wait till' tuesday, if I still didn't get a reply or the lost ship, should I contact them then?
median needle
if you received that soon after you sent your email then no, it's an automated bot that you can ignore if you sent all the info you needed to.
hollow pewter
@restive jacinth Did you get rollback once? I've got like 5 times yesterday and still none today. Because I still logged-in and too scare to log out or close the app to find myself rollback again.
Maybe I'll stay logged-in until yostar respond lol.
near kelp
if you received that soon after you sent your email then no, it's an automated bot that you can ignore if you sent all the info you needed to.
@median needle so that why i see this line
median needle
yes. if you see that line it means it's an automate response.
restive jacinth
Yes I got that automated message. But I'm wondering because some people in in-game chat said that hey already received their back rolled ships
median needle
some may have already but please be patient. the devs doing what they can to fix the rollback issue. it's also the weekend and the full team isn't there so things are going to go a bit slower for a few days.
restive jacinth
Okay, it was only out of curiosity. We are already more than grateful for the devs for their continued service even during such crisis. Thanks for the response.
open blade
@hollow pewter are you still having the roll back issue? mine kinda got resolve after the patch a while ago. it didnt rolled back after an hour. still not sure though so im gonna observe it some more.
hollow pewter
@open blade IDK, I kinda scare to close the app and try to relog. But as I still stay in the game, all the game data still there. No rollback so far.
Also, you said the patch? Did they have some update? I didn't get a message to log out and update so IDK.
limber notch
welp, after i redownloaded and pass 1 battle, it happened again
open blade
@hollow pewter not sure about an update but my game downloaded somthing
abstract ermine
Oh man sandy down again???
limber notch
@misty crow remember the thing just now? it happened after i reinstalled and did 1 battle in event lvl
misty crow
The infinite loading?
limber notch
yup
viscid viper
Ye
supple trout
is avrora in a rollback loop?
hollow pewter
@supple trout I also got into rollback loop. But most people should not get that.
I still haven't log out from the game from yesterday. So I can't be sure if they fixed it already. But yesterday I got roll back like 5 times.
limber notch
i dont get the rollbacks but i got the loading screen shows Enterprise for infinite time after a few battles
supple trout
@hollow pewter I will make a little progress and I will check again later ... I do not want to play and lose my progress every time
ashen jolt
i am still unable to get in to the game
no matter what i do
reinstalling, clearing cache, nothing
celest tendon
Hey, i have a smoll problem, when im trying to buy gems for skins for my waifus the game doesnt see my credit card upon purchare, i always have only add option when i already have added it, is it the game or google account problem ?
spring grotto
Google account most likely as that popup for purchase comes from Google. You could perhaps try restarting your device or restarting Google Play services. That could possibly solve it
celest tendon
DF-DFERH-01 now im having this error upon purchare 
late maple
still I didn't got any answer from Al support mail about rolled back
finite breach
It's still weekend, so they aren't in office and they are svamped from the rollback issues anyways, so wait a little bit more
fast hornet
Help, I'm stuck downloading this file. I haven't been able to update.
stuck steeple
i want to know if the mail of the rollbacks has been delivered, can someone clear my doubts?
sinful yoke
it hasnt
stuck steeple
it hasnt
@sinful yoke thx for help, i think they will send them the upcoming week,now i can sleep safe
icy dew
Hi, is it safe to make any gem/skin purchases on Avrora now? Thanks.
sinful yoke
yes
buoyant smelt
I have a question: before the first emergency maintenance (it was thursday or friday) I pulled Bremerton, and she got rollbacked after this first maintenance. I don't have a screenshot or any of the evidence, so I'm kinda wonder if even can ask for her. I know it sounds like begging, but even if the answer is no I have no right to complain
finite breach
sinful yoke
/rollback
pale pagodaBOT
If you've been rolled back, please wait patiently as the staff will be sending to you your lost ships by mail. You do not need to contact them for this. Please be patient, thank you.
sinful yoke
@buoyant smelt
dense hornet
I keep getting the "too many players registered" on Avrora and Sandy servers. I have been an established player in those servers, is there a fix yet or work around?
zenith forge
@dense hornet
you can try to login in like a few more minutes and see if there's any difference.
btw, did you keep getting that since last maint or you get it just now?
dense hornet
Since before that last maintenance
In fact it was when the event started...
And the servers crashed
Tried everyday but no joy
zenith forge
apparently there's also one person in #bug-reports who also have same issues like you (just now), and try to wait for @sinful yoke statement.
sinful yoke
standby we are testing something
dense hornet
👍 Roger standing by thanks
forest stone
I'm trying to switch the device I'm using to play Azur lane, I binded my account as soon as I got the game so I thought I would be fine but apparently there's now a problem. I binded using my Yostar account so I went on my device, loaded up Azur Lane, tried to rebind and log on but its still making me play the tutorial stage
sinful yoke
what server was your account on?
forest stone
Sandy
sinful yoke
also where did you bind your account on the old device?
are you logging into sandy right now?
forest stone
I was logging in to a different server on the new device so I'll see if it works now
ok that was the problem thanks for the help
dense hornet
Yep still getting this error regardless the device.
sinful yoke
yes one second
dense hornet
Roger thanks
edgy wyvern
What the hell happened
blazing zodiac
die
edgy wyvern
sinful yoke
is that from opening the game?
@dense hornet check in with #bug-reports to get some instructions regarding the bug, unfortunately it is not a workaround or fix
dense hornet
@sinful yoke okay thank you for your support
ornate crater
Hello, I want to delete my Azur Lane account, as well as my Yostar account associated with it.
I tried using the in-game help option to provide the needed information, but it does not let me upload the screenshots they're asking for. Your assistance is appreciated, thanks!
sinful yoke
you cannot delete an azur lane account
instead use the helpshift standalone and you can request the removal of your yostar bind
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
the first link is their helpshift 
ornate crater
Ah, how unfortunate that I can't delete it. But thank you very much for the workaround!
Thank you very much 
unborn pewter
So uh, when will we get our ships back.
sinful yoke
sometime in the near future
soft tapir
Are QoL features allowed to be posted here?
elder vapor
#game-feedback , not here
tender magnet
tried to make a purchasee, got payment declined; don't think it's my cc denying it: before i call them, is this a known issuee?
solar niche
Unable to play the event’s hard mode even though I cleared everything
Any way to fix this?
sinful yoke
what does it say?
solar niche
sinful yoke
go to map A and press hardmode there
sinful yoke
carmine hedge
Apparently im unable to play the game properly since it keeps restarting back to the login screen in like every minute or so
Anyway to fix this?
sinful yoke
whats your device?
sinful yoke
can you try clearing cache?
sinful yoke
good to hear
carmine hedge
Oops, actually nevermind
Just a while after I said that, the game restarted when I tried to get into a battle
sinful yoke
can you try a file repair?
normally crashing in battle is a sign of low ram, but your device has more than enough
but this one may be some broken files
carmine hedge
File repair? What's that and how do I do that?
Sorry, it's my first time seeing that term
sinful yoke
in settings or the top right of the title screen
quaint raven
Maybe check how much ram you have available? Do you have much else open?
clear charm
I contacted AL customer support and told them about the Bremerton that I lost from the rollback. When are they gonna give back the ships from the rollback?
spring grotto
Unfortunately we have no estimate, sorry to say
torpid vale
will the event period be extended on affected servers due tothe previous long maintenance?
carmine hedge
@quaint raven There's no other apps opened and my RAM is at an astonishing 3.3GB of free RAM space available
naive galleon
I cleared B2 and D2 using saratoga full LB many times as mission said but it's not counting the times I do, could it be because she has her retrofit?
hollow pewter
@naive galleon There are also reported of San Diago (Retrofit) also not count toward the mission.
So I think it's a bug.
half path
The San Diego bug was fixed with a patch earlier. Not sure about Saratoga though.
naive galleon
I hope there is a solution, I'm a profile frame lover
hollow pewter
I just check my mission list. I do have Saratoga (Retrofit) in my fleet and it's count toward the mission.
naive galleon
Yup, forget what I said, I didn't read ok, i was trying in A2/C2
so I feel very stupid right now
carmine hedge
And im still wondering why the game still restarts every few minutes
sinful yoke
@carmine hedge have you restarted your device yet?
plush holly
Is there a known bug for my issue? I got casablanca less than an hour ago, and she is not in my dock so idk what I can do about that
sinful yoke
if you rollbacked then she will return to you in your mail eventually
plush holly
Aw i hope so, ty vm kawaakari
Although i am worried that since she is not listed as an acquired ship in the list of ships acquired on the map, that it may not happen. I dont have a screenshot but i do believe I had 6200 points amd right now I'm at 6000. But if the rollback fixes it, i will be happy
Although that also means I'm not the only one who should be having an issue. Im on lexington
carmine hedge
I'll try restarting
carmine hedge
Doesn't seem to work
Rather, it seems to restart more earlier now. I cant get to a battle
@sinful yoke
spare oyster
Anyone having an issue where the buttons no longer respond after your phone went screen off due to inactivity
I've had to restart the whole app a few times because of this
elder vapor
It’s a partial desync @spare oyster , have to restart the game to fix
Or logout if you can get buttons to work that far
spare oyster
Hmm alright, seems to happen a lot more often these days, hasn't been an issue before
Thanks
hollow pewter
I'm not getting Night Comission in my Urgent tab. Is it normal?
spring grotto
Did you restart the app?
hollow pewter
Maybe that is why... Because of constant rollback I'm getting. I don't want to log out or close the app and found myself getting rollback.
I've send a bug report ticket and wait for respond right now. I'm just gonna stay online until they are fixed.
young atlas
edgy cliff
Does anyone know how to keep the game from erasing your first 2 sets of Meowfficers? It keeps erasing them and only leaving the 3rd one saved.
carmine hedge
Does Reno even have a voice or not?
gleaming dagger
3-5 days for a reply by email right?
elder vapor
She does @carmine hedge
plush holly
I got a reply mail in an hour or so. It seemed i got rolled back, but i wasnt 100% sure bc i didnt take pics. But luckily, i got casablaca right after that. I dont know if they helped or not. I am on Lexington.
leaden nexus
has anyone gotten invalid UID before? hope this would be the place to ask
gleaming dagger
Sent email two days ago and haven't heard back
hollow pewter
@plush holly good for you. It's almost 24 hours since I send the ticket. Still no reply or anything in the mail. I'm on Avrora. Still have 5 days wait time...
leaden nexus
i got a reply yesterday
sinful yoke
@leaden nexus where does it say invalid uid?
leaden nexus
before i logged in the "press to start"
sinful yoke
carmine hedge
Hello , i tried to purchase some gems with my phone top-up and got refused . Ive bought this way before does anyone know why?
leaden nexus
now i cant get into my account through facebook
sinful yoke
can u send a screenshot?
plush holly
No need to be snide, they are very busy and all i got was a "can you describe your issue" response. Avrora and sandy getting hit hard tho
sinful yoke
that is a bot response
leaden nexus
nah i cant get my account back up i shouldve but i clicked off it like a newb
sinful yoke
its a precautionary measure as sometimes people dont say whats wrong and just ask for help 
I'd suggest editing it out
leaden nexus
what r word
plush holly
Well, i got very lucky with my issue. But if it was a rollback issue, I assume others on Lexington would say so but it doesnt seem that way so maybe I just got some scuff idk
carmine hedge
i cant buy gems H e L P
leaden nexus
nah no error but my account on avora doesnt show up anymore
plush holly
Suzu are you android or iphone
leaden nexus
i sent a ticket in and they saw my account is linked to my FB
carmine hedge
@plush holly android
sinful yoke
did they tell you what FB? (if you have multiple)
you may want to try logging into all servers
leaden nexus
yeah they did and i made sure i was signing into the right one
carmine hedge
i got enough credit too
sinful yoke
are you logged into a google play that has azur lane available in its region?
carmine hedge
Ye
sinful yoke
and if you have sales tax, do you have enough to account for that?
carmine hedge
I need like 39.99 and i have 49.99
leaden nexus
yup
carmine hedge
More than enough
plush holly
@carmine hedge
I once had an issue in android, I had a dumb remaining balance of 3 dollars or so and my card needed it to be able to pay it off in full and it wouldn't allow a compound payment. But I think they fixed that for Android, idk if that is your issue or not
sinful yoke
@leaden nexus can you try logging into all servers?
leaden nexus
yeah ill give it a go
plush holly
Thats what it was saying to me when i had a problem before
leaden nexus
oh wtf its back
plush holly
Did you try android support?
leaden nexus
kawaakari over here gots the magic hands
carmine hedge
I have 2 sims card tho might be the problem?
sinful yoke
✨
plush holly
Google support is usually not busy but idk. It could be reading your sim card, maybe but idk dont take my word for it
carmine hedge
Hold on lemme try something realquick then , ill use Wifi instead of using other sim cards data
Well that didnt work out
:v
I WANNA BUY GEMS GODDANGIT
thin fractal
@sinful yoke hay I've seem to have lost my account gue to the recent problems with the servers. I was told by my sibling that when they redownloaded the game they got back there account. So I did the same thing and I logged in with Facebook and pressed the first server it showed me not remembering the server I had the account on. So I continued and by that time my sibling told me it was there old account. I tried looking through the servers that where available at the time and I still couldn't find it I finally got on to Sandy and it wasn't there either. Also Avrora server still isn't available to me so it's full. My sibling looked at there friends in the game and my dorm is still visible to them
sinful yoke
did you get a tutorial at all servers?
if you havent tried, try logging into all servers first
thin fractal
@sinful yoke all servers except Sandy has an account due to me trying to figure out the reason to why there was a servers option when I first downloaded the game and Avrora is still unavailable and I tryed logging in with Facebook and the first server that popped up was Washington which has the new account that I didn't want to have due to the recent problems
sinful yoke
do you have your uid?
thin fractal
Sorry uid?
thin fractal
I never really noticed there was numbers located there I occasionally hopped on azure lane for the daily bonuses like playing clash of clans as a past time game
I looked at my siblings friends list where it has my old account and I all I remember is that I had Belfast as my secretary and the accounts name is Mantis1171 with no space and lower case
I take it that without that code I won't be able to get it back
sinful yoke
are you sure you did bind it?
thin fractal
I'm pretty sure I did since I thought it would be handy to have a back up for the game if this was to occur
sinful yoke
are you logging in with the right facebook?
thin fractal
I did press Facebook often to quickly just go through the constant tapping process at the start of the game. I'm pretty sure I did I pressed the login with Facebook then because my phone saved the password I accepted it and it took me through to the game
I only have one account on Facebook if that's what your wondering
thin fractal
I can take a quick snap of the account on my siblings account and ya all except for Avrora since it's saying to many players have registered
sinful yoke
its fine
it sounds likely you didnt bind by accident, did you actually bind with email or twitter?
thin fractal
I don't have Twitter I don't think I did bind it with email since I kind thought It would have binded with Facebook to get my email now that I think about that I kind of feel really stupid
Though I'm not sure if I did bind it with email
sinful yoke
you can check your email history to see if you have an email from something along the lines of yostar
thin fractal
I have a quick check
plucky crow
Do we have any kind of ETA for rollback reparations? I'm kind of wondering how anxious I should be about missing some limited ships after I got roll'ed. Sent the email to support on Friday.
hard radish
when does the Scherzo of Iron and Blood 2020 event begin?
frail maple
Hello. I have a friend who's been trying to log into Avrora server for a couple of days. He keeps getting this message
misty crow
Is he a new player?
frail maple
Negative
misty crow
Is he trying to log onto a new device?
frail maple
Negative
thin fractal
@sinful yoke I just checked all I have is a few Google play recipet and me just as we where talking I thought I would try pressing the yostar application on the app to see if It could log me in and it just started a new game
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
That message should only be appearing if he's trying to create a new account on avrora, assuming he has an existing one
sinful yoke
their contact info is above ender's message @thin fractal
thin fractal
@sinful yokethx for the help
misty crow
are you sure his account is on avrora?
@frail maple
That message should only be appearing if he's trying to create a new account on avrora
frail maple
I can assure you
I know his commander name and he tells me which secretary had at the moment. He even linked to Yostar account
misty crow
ask him to relog in to his bind before trying again
like i said, that message doesn't appear unless you're trying to create a new account on sandy and avrora
frail maple
Is it possible the account was deleted or something like that?
sinful yoke
not possible
misty crow
accounts are never deleted
frail maple
His name is Teitoku San, idk and he had Enterpise and Belfast as secretary. I dont know if that info could help to search him
misty crow
ask him to log in again with his bind
frail maple
will do
As we said in my country: it is the technician syndrome, he's now logged in
I just needed to report it in order to work miraculously . Thanks!
thin fractal
@sinful yoke it says I can't submit my report because I don't have the server or uid code which I don't remember either of them
sinful yoke
put in that you dont know it
thin fractal
@sinful yokeno sorry I don't remember the exact server except I know it can't be Sandy and the other 2 which are Washington and Lexington are both brand new without accounts which leaves Avrora which is most likely the most possible server which It is on which I still can't access due to it saying to many players registered and I don't remember my kid since I never really knew it was there or gave it a second glance
sinful yoke
just put in that you dont know it then
you said your friend or brother could find your account?
thin fractal
@sinful yoke ya but it's through the friends list
thin fractal
@sinful yoke ok so I can put idk in the uid box ok but their servers on Sandy which on mine has a account that I used to see what the servers option is should I still do that
sinful yoke
yes
thin fractal
@sinful yoke ok will do thx
@sinful yoke ok I've sent to thank you so much for your help
sinful yoke
no problem
hallow yew
@sinful yoke i wish i get my account back i really enjoy the game 🥺
carmine hedge
I have a question when will we get our rolls back from the rollback?
Nvm just check pin messages
hasty palm
question why can't I battle? I am able to do anything in the game but this, I keep getting stuck on this message without getring any connection error messages
sinful yoke
can u send your fleet?
hasty palm
@sinful yoke
I assume that it's not a connection problem because I was able to play other gacha like Arknights with ease
frosty yoke
so my game froze and i got the hint i should try to do that data repai thing, now my game is downloading 3.8k files...?
is that normal?
it froze sometimes when i just wantet to open like my dock, depot, chapters, ect.
and it didnt stop after a few restarts
hasty palm
okay found out that my Warspite fleet is only having that problem, can someone please explain to me that
misty crow
@frosty yoke data repair will force you to redownload files if there's an issue yes
mossy river
Hello, I need help recovering my account, but the yostar customer service emails don’t seem to work. Does anyone know why?
misty crow
when did you send them an email?
mossy river
Friday and Today
sinful yoke
@hasty palm can you send a photo of the formation? not the sidebar
misty crow
customer service doesn't work on weekends
mossy river
Ok
hasty palm
oh wait
misty crow
and it takes 3-5 working days to reply
mossy river
Thanks🙏
hasty palm
is the select fleet menu okay enough? because I don't move their positions after that @sinful yoke
sinful yoke
just the screen where it says attack, right before you sortie
misty crow
basically this image you just sent, but without the autobattle thing sticking out https://cdn.discordapp.com/attachments/488684387932700672/694108449201586197/Screenshot_20200330_165317.png
this screen will do, but we can't see what's behind cos of the box
hasty palm
misty crow
@tropic jasper assuming you mean the chat reporting, it's based on the number of people reporting a user before they're auto blocked
that amagi
there's another ship there
sinful yoke
you have 2 ships overlaying in the backline @hasty palm
reset your fleet and readd them manually
tropic jasper
@misty crow so the system will automatically ban no matter what said in the chat as long as enough people has reported it?
sinful yoke
looks like formidable
misty crow
not ban, chat mute
misty crow
and yes that's how it works, there's no in game mod
hasty palm
oh I see, I wonder why it shows Amagi, it's supposed to be Formi
tropic jasper
it'd be better there is no such thing imo
i don't even know where did i go wrong because i don't know the reason why i got muted
misty crow
not our place to comment unforunately
tropic jasper
where i can suggest about this in this discord? is it #game-feedback ?
misty crow
yes
tropic jasper
thank you
marsh pelican
If I update, will it take more space on my phone or it just replaces some files?
misty crow
it takes up more space
obsidian cape
so, uhh, if I accidentally forgot to bind my account before uninstalling an emulator, is it possible to retrieve it back using my UID, and server, and other needed specifications required for evidence I own the said account?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
contact them with the info there ^
obsidian cape
thank you very much
carmine hedge
Hi is there any way I can get the ship girls I lost in the role back? Any information would be greatly appreciated
misty crow
/rollback
pale pagodaBOT
If you've been rolled back, please wait patiently as the staff will be sending to you your lost ships by mail. You do not need to contact them for this. Please be patient, thank you.
carmine hedge
Thank you very much
obtuse basalt
How to migrate account to new phone?
obtuse basalt
It works, thanks :)
errant star
hey so i recieved some mails in-game but i can't collect the attached items because it says i cant hold more oil. i can collect oil from missions though. appreciate the help .
misty crow
you can't collect it if you will go over the 25k oil hard cap @errant star
same applies to gold, you can't collect anymore over the 600k hard cap
errant star
oh so thats why. thx for the response
arctic lance
Why is Éclaire taken as a blocked word? (Eclaire isn't, for reference)
arctic lance
I see, would be weird though if that's not allowed but CJK seems to be 
misty crow
it is the E yes
white echo
anyone having trouble starting C1 event? i have not been able to start it from the first day of the event
i get infinite load on first combat i enter
shy gull
Hi, will Intern-kun send out botes lost because of the rollbacks in Sandy?
livid hawk
Hey, i wanna ask if i can have a support to recover my account here?
misty crow
@white echo could you take a screenshot of your fleet on the infinite loading?
something like this
white echo
just like that
white echo
my game closes if i open my phones screenshot function
zenith forge
@white echo try to remove everyone on your formation fleet, and put it back again
misty crow
yeah just try doing that
zenith forge
as you can see on ender screenshot, one of the issue who caused infinite loading is "your mainfleet overlapping"
zenith forge
shy gull
Thanks for the reply, I'll wait then. Marble and Reno I hope Intern-kun sends them
livid hawk
@misty crow unfortunately i’m not, i just found out about it after I can’t login to my account, is there any chance that i can recover my account?
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
please contact them with w/e info you have about your account
livid hawk
I already emailed 3 times and seems no one respond
misty crow
when did you email them?
livid hawk
Yesterday, and just about 15-30 minutes ago
misty crow
First, they don't work on weekends
Second, they have a 3-5 working day response
So please be patient
livid hawk
I see, okay thank you so much for the respond. I will wait for their email
carmine hedge
Thanks support for the generous compensation for the maintenance, put a smile on my face :3
marsh pelican
How does that selection work? My rank is ~6000
misty crow
depends on your points
marsh pelican
0 now
misty crow
ah then that's why
you were given these when pvp resetted
and since they did pvp their rank went up
since the game doesn't refresh your opponents if you don't play pvp or reset manually
marsh pelican
Oh, ok, thanks
pliant whale
I'm having network issues on Washington, sometimes in battle I get the disconnected/reconnect prompt screen and when the battle ends it loads for eternity
My Wifi is perfectly fine so that is not the problem
carmine hedge
How do I put azur lane on lowest settings
echo heath
the only performance setting is by not putting the game on 60 fps which it shouldn't be defaulted to in the first place
royal terrace
is there any way to make the game take up more screen space on iphone11 (with the annoying notch)? or can i make a feature request for this?
echo heath
You cannot and it's already been suggested but that's just how the game works atm.
supple island
i dont know if this is the right place to put it but i done the daily missions and i already had 82 wisdom cubes. but the cube that are from the daily missions didnt add to my 82 cubes. i already use the contact us in the help secion but i thought ill post here
misty crow
did you restart your game?
supple island
Yes I but it didn’t do anything 😦
But I think it would be hard for me to prove because I’m might be the only one who has this problem
tired thistle
cant seem to log in game through Nox anymore, sandy server still not working there but my phone can log in fine, anyone knows a work around yet? (already tried unninstalling and installing nox again and no go)
cobalt jetty
My account progress seems to have been completely reset on the Washington server...
misty crow
@supple island you might have accidentally used them in a research
@tired thistle what exactly is happening on nox?
@cobalt jetty are you trying to log onto a new device or did you reinstall the app?
cobalt jetty
Onto a new device
But im logging in with twitter
supple island
@misty crow I’m honestly thinking that might be the case Oh well guess I’ll keep grinding
misty crow
on which screen did you log in from?
misty crow
are you sure you selected the correct server?
cobalt jetty
Yes
misty crow
just ensure you actually logged on to the correct one
cobalt jetty
Be back in a bit then
I just logged on again and made sure to switch to Washington but same results
misty crow
to be safe, re log into your twitter and check if there's any error messages
if that still doesn't work, just test all the servers
tired thistle
just doesn't let me log in. always sending me this message, my phone can log in just fine.
echo heath
Also could check if you've logged in with the wrong twitter. Some people have multiple accounts.
Or some people forget what method they bound with. Could have a mod/tech check your bind.
tired thistle
^ happened to me in the past, was logging with another twitter
misty crow
your account is on sandy right, why are you logging on to avrora?
tired thistle
errr that was my bad , im actually on avrora sorry :p
cobalt jetty
Ok
I logged in with a different account that was binded
It fixed itself
Thank you for the help
tired thistle
this has been happening since the 28th.. when the servers were hjaving issues
tired thistle
hmmmm hold on... yeaaah that makes sense, let me see if i can log back in
misty crow
which means either you did not log in with your bind correctly
or you're on the wrong server
tired thistle
that makes sense, because it never asked me to log in through my twitter, waiting for the game to boot me and try to log in through twitter
yeppp, turns out thats what it was, i just had to re-log in and it let me in c:
thanks @misty crow 😄 👍
gleaming dagger
So, I got compensation today yet don't know if that for the rollback as haven't heard back by email
misty crow
It takes time, please be patient
gleaming dagger
All right, as wondering if the compensation I got was for the rollback or not, for the rollback, I'll able to get the shipgirls I lost back?
worn plinth
i started crashing pretty often after new event update
carmine hedge
I think you should
worn plinth
should i post that in bug report or here?
spring grotto
You will. The compensation that came this morning (that was gold, oil, event points, etc) was for all Sandy and Avrora players
Try restarting your phone, clearing the game's cache, and perhaps a file repair from the settings menu in game to see if that helps
worn plinth
ok
gleaming dagger
All right, thanks
worn plinth
wait how do you clear a game's cache on ios?
gleaming dagger
I'm waiting to get my kawaii Cooper back :3
As now have all the new girls except her
spring grotto
Oh, on iOS? You're not able to on them, it's an Android only thing. The closest iOS has is offloading and that's not really the same thing. But do try the other two things first to see if those help.
worn plinth
ok
stuck steeple
has the roll back mail been delivered yet?
misty crow
No
stuck steeple
thx
scarlet nest
is there a time table for when people are getting ships back that they lost due to rollbacks?
formal peak
Anyway to fix the event hard mode infinite loading, or are they still working on the servers
misty crow
nothing to do with server issues
try remaking your hard mode fleet
possible ship overlapping
formal peak
Tried there all unique ships, the map will load can move around but whenni try to right that's when it locks up
formal peak
Yeah I get a screen like that
misty crow
Yes i'm asking you to take an ss of when you experience it
like in that pic you can see there's 2 ships on Amagi's spot
formal peak
Change laffey to Eldridge, and amagi to nagato, I'll look next time I have a chance to play to see if any overlap like that, I was thinking you ment two of the same ship, breaks just about over
misty crow
not 2 of the same ship
literally 2 different ships
the spot in that pic has amagi and a carrier as well (likely formidable)
formal peak
Yeah I saw that and that was my issue, had Sara and Lexi in the same spot , thanks for your help it works now
misty crow
no worries
gusty moon
Anyone know what EX lines are and how we can get them?
misty crow
ex lines are variations on normal lines that can be only accessed when the ship is oathed. do note that such questions should be asked in #gameplay-help next time @gusty moon
gusty moon
Sorry, got it!
night ember
do we need to send email to support telling what we lost due to rollback?
misty crow
/rollback
pale pagodaBOT
If you've been rolled back, please wait patiently as the staff will be sending to you your lost ships by mail. You do not need to contact them for this. Please be patient, thank you.
gleaming dagger
I see, thanks~
pale pagodaBOT
If you've been rolled back, please wait patiently as the staff will be sending to you your lost ships by mail. You do not need to contact them for this. Please be patient, thank you.
dense hornet
is there a way to unbound my account from twitter on the avrora server from twitter on my device. I can't login into Avrora to fix the account and bind because of the "too many players registered" error
zenith forge
@dense hornet I believe unbounding your twitter will not fix that error.
dense hornet
Hmm..how do i fix it then. I see someone was able to fix it but i can't figure out how i can.
hushed silo
help mee bind my previous layer of binding my facebook account
i mean i lost my previous progress from a certain date and now it took me to a new one.
bronze edge
Hi there is a problem with the 100% clear and 3* clear reward on D2. I didint receive any rewards from clearing that stage
I didnt notice it on other stages but couldy you kindly check
carmine hedge
So is their something wrong with Sandy? I’ve been trying to get back to my main account on Sandy and I can’t get in. On top of that, Lexington is starting to slow and freeze for me, making it hard to grind at all with what little I have. Please, I just want my Sandy account back!
dense hornet
I have been having similar problems on Avrora too.
carmine hedge
Really? Is this a known issue?
sinful yoke
did you bind your account?
dense hornet
Yes I have but still get the too many players registered error
carmine hedge
Yes I did
sinful yoke
might have to be the same case with perfecttiming
static flame
is this the right channel to ask about transfering from iOS to Android?
carmine hedge
Yes, KageYoru
sinful yoke
ios and android use the same client, you wont experience any issues as long as you bind your account beforehand @static flame
and your uid?
static flame
I won't lose any resources or my gems either?
sinful yoke
you will not
static flame
nice thank you!
sinful yoke
do you need steps for binding and logging in?
static flame
me?
hushed silo
i lost my account
sinful yoke
did you bind it previously?
carmine hedge
Is their a problem with the severs?
sinful yoke
2 servers have been closed off for new registrations
due to high traffic and essentially just too many people
carmine hedge
Does new registration mean new people, because I’ve been on that sever for almost a year
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
carmine hedge
I’ll see. Thank you
hushed silo
@sinful yoke yes i did, i logged in my FB and i may did it after going through the ‘tutorial’
sinful yoke
do you remember what server your account is on?
hushed silo
yeah its Washington
sinful yoke
are you logging into washington atm?
sinful yoke
take a very long time to load in I see 
sinful yoke
good to hear!
hushed silo
so.. is there a way to change the UID in game to my Facebook UID?
sinful yoke
no
hushed silo
reeee
i want to bind the account i had before but now it keeps putting me to a new one
ebon flame
oop so according to pins, if you email support you should eventually receive lost builds due to rollback?
hushed silo
i see one so.. i guess... wait forever? in which i dont mind waiting for more than an 1hour
sinful yoke
@hushed silo did you check what server you're on?
hushed silo
new or old?
sinful yoke
you have 2 accounts?
sinful yoke
do you recall binding yout account?
hushed silo
yush
sinful yoke
and you did login with the bind at the title screen?
slate oak
I don't know if it's major, but I'm trying to collect stuff from the mail, but it won't let me take anything because I have too much fuel.
elder vapor
Spend some fuel then?
slate oak
I have 20K+ with a storage of 4300. Not sure how to spend that much so quickly
elder vapor
Sit and grind event for a few hours
slate oak
Ah! Buying food in the dorm worked. I had forgotten that fuel was used for that. Thanks!!!
carmine hedge
YAY!!! I’m finally back in Sandy
gleaming dagger
How long will it take for the rollback?
cobalt snow
Unknown, best bet would be to keep an eye on #game-news
carmine hedge
huh
vague crag
i keep getting a weird glitch where i get softlocked whenever i press the sortie button
i can just restart the app whenever it happens but it keeps happening
like that
torpid verge
So after the latest update, I lost my lvl 100 enterprise, any chance I could get some help on this issue?
manic vigil
so i clear the event stage boss but my fleet wouldn't return to port
nvm restart the game bring them back but doesn't count that you cleared it
languid pike
Help?
The bot is lagging. I can't even chatting or posting stuff in #game-news
I mean someone misunderstand something?
worn solar
Getting infinite loasing screen loop, tried restarting phone, still same issue
shy gull
Hi, still no update when Intern-kun sends out the botes lost because of the rollback in Sandy? Or should I send a specific e-mail / ticket? Thanks!
steel atlas
uh Sprung idk about what Z23 is trying to say but your not supposed to be able to post stuff in #game-news 
misty crow
/rollback @shy gull
pale pagodaBOT
If you've been rolled back, please wait patiently as the staff will be sending to you your lost ships by mail. You do not need to contact them for this. Please be patient, thank you.
shy gull
OK, I just wanted to know so that I can start rolling on for Taihou
misty crow
@languid pike it's for posting poop emoji reactions on game news
No worries the warn was nullified
languid pike
But I didn't react it. Someone misunderstood me and claim it to be me
And as I remember, I just react 
What could go wrong?
I'm so confused
misty crow
Like I said the warn was nulled
languid pike
Alright, thank you anyway.
barren flame
anyone else having trouble logging into avrora?
ancient wharf
Hello, i would like to know when the compensation for players who get rollback will come ?
is it still relevant at least ?
pale pagodaBOT
If you've been rolled back, please wait patiently as the staff will be sending to you your lost ships by mail. You do not need to contact them for this. Please be patient, thank you.
misty crow
We don't have any dates for when
ancient wharf
ok, i was just worried because my rollback was very huge, more than 100K gold and 6-7 event SR ships...
ty for the answer.
barren flame
we got the resources back on rollback right?
means freebies ships? 
ancient wharf
no i got nothing wut ???
sinful yoke
no
that was never sent out
what was sent out was compensation for the login issues
ancient wharf
oof
pale pagodaBOT
If you've been rolled back, please wait patiently as the staff will be sending to you your lost ships by mail. You do not need to contact them for this. Please be patient, thank you.
sinful yoke
they havent been sent out yet, so dont worry
ancient wharf
ty ><
carmine hedge
Server problems again? 😐
carmine hedge
Trying to logon
misty crow
If you've logged in to your bind (FB/twi/yostar)
You need to select the correct server first
That message only appears when you're trying to create a NEW account on avrora and sandy
carmine hedge
I did. I didnt change anything since i logged in 2-3 hrs ago
misty crow
It will not appear if you already have an existing account
Relog into your bind first
Then ensure you're selecting the correct server
carmine hedge
Tried it on my other device. It works there, but it doesnt work on the other.
I'll try data repair first
mint bone
After the update, there was a problem: sometimes my game just restarts by itself, before this was not
topaz sky
Which device do you use?
mint bone
honor 10 lite
topaz sky
Can u go to settings and disable Google play store @mint bone
No need to factory reset it just disable
mint bone
ok, i try
topaz sky
Then check if the game works
carmine hedge
It will not appear if you already have an existing account
@misty crow
Yeah, turns out you were right. My account was logged out for some reason.
Just logged back in using my account and it worked again. 😅
misty crow
granite hill
if i have ships that were missing due to a recall issue, do i need to send an email to yostar?
misty crow
/rollback
pale pagodaBOT
If you've been rolled back, please wait patiently as the staff will be sending to you your lost ships by mail. You do not need to contact them for this. Please be patient, thank you.
misty crow
@granite hill no you don't
granite hill
thx
mint bone
@topaz sky thx, after 1 hour in game 0 troubles
round vault
But when? I still haven’t got Reno back and I really want the frame
misty crow
We don't know
topaz sky
@mint bone no problem but if u have any other apps which require Google playstore then just enable it whenever u want and disable when u play Azur Lane
timber pulsar
unable to add characters to dorm?
misty crow
restart the game
plucky harbor
My game keeps crashing within like 2 mins of starting it up ://
misty crow
what device are you using?
plucky harbor
Ios
misty crow
what ios device
molten coral
The game is locking up into a endless loading cycle on C1 of the event map when I start a battle with this fleet.
molten coral
Oh yeah, it is doing that again, only just noticed. That should be Bismark.. lol
Sorted now, it is related to half manually selecting the fleet and autofilling the rest?
misty crow
i believe so
soft tapir
What does this new update contain? is the patchnotes available somewhere
misty crow
What new update?
soft tapir
My game just told me it was out of date, restarted and downloaded a 33mb update
Had a new animated menu screen
polar rose
This login screen, maybe some of the teased stuff for April fools in JP
misty crow
oh there's your patch
soft tapir
hollow pewter
Just got a ship from rollback issue. Does this mean the constant rollback I'm getting is gone?
misty crow
it should
carmine hedge
Damn. You really gave back all the rolls before everything crashed and rollback happened. Thank you very many! Didn't expect this to happen but this is very pleasant surprise.
hollow pewter
it I'm getting a rollback again. They'll gave out the lost girls again right?
*If
because it's total almost 200 ship girls right now lol
shy gull
I just received the rollback botes! Thank you very much! 😄
modest pike
Got mine aswell, thank you so much!
scarlet shell
So we get to keep the cubes + coins we originally spent?
Okay cool, nice gesture from the devs.
Cheers
misty crow
yes
open blade
is tai yuan on the light ship pool? just got her from the roll back mail. but archive says shes a lunar event ship. and i dont remember getting her.
misty crow
she is
open blade
i see. also i think yo star returned too much. i have so many gold bulins due to the constant rollback loop ive experienced that gives out both the daily and compensation every hour.
hollow pewter
@open blade so you got everyship for each loop? I've played like 2 times in those loop and just gave up after that.
worn raven
I am in avora server. Is This the normal amount of compensation i should normally get? My friend seems to have more
spring grotto
That's the compensation that was sent out to ALL players (not the one that was specific to Avrora and Sandy players)
worn raven
Ic thx
carmine hedge
I got my ships back recently but the gems i bought before it got rolled back didnt return shall i contact support about getting my gems back?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
wise acorn
whats with 2 consecutive update? Just asking
misty crow
toxic gulch
Is it a known issue when you are suddenly stuck on this loading screen? I did not bound my account, so I don't know if I should keep on trying to fix this or actually reinstall, create a new account and contact the support.
waxen heath
i got today a screen like the disconnected one and i pressed oke will something happen
today my belfast reached 100 affinity is it possible that it was the screen of that
fallow dune
https://cdn.discordapp.com/attachments/485844125455745037/694554682420363304/unknown.png
https://cdn.discordapp.com/attachments/485844125455745037/694559296989560883/unknown.png
not pictured: ships not moving, shots not moving, buttons not charging.
skill timers still advance and skills pop
also apparently there were so many stacked shots the framerate went to hell
wraith pewter
How long does it usually take to deliver my gems? Bought box of gems for $19.99, haven't recieved anything so I just sent them a ticket.
median needle
it should be instant. if you didn't then yes you're supposed to either send an email to CS or submit a ticket with helpshift.
wraith pewter
That's what I did however I'm curious how fast they'll take care of this ticket
median needle
i'm honestly not sure. it could take anywhere from a few days to a week or 2 if they're backlogged or if something comes up.
wraith pewter
f
cloud pendant
Hello, I did not receive all the ships I lost in the recent rollback. Can anyone help me?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cobalt snow
Though I might wait a bit, just in case they're doing it in batches of time periods....
fallow dune
well that's a good sign
since it means the game knows about the transaction but hasn't applied the gems yet
give it a few hours
young vessel
I received the all the rollback ships except for Bremerton, and another intrepid, so does this mean that they replace the SR’s with gold bulletins? Or is this happening for everyone atm as well
glad oriole
Who can I comment on a concern I have regarding the game?
south moth
I had the same thing with Illustrious, I got all my commons back , but not her.
elder vapor
I got the SRs I rolled before the rollback 
Did you put any bulins into intrepid or Brem before the rollback hit?
violet agate
They ask me for receipt but i cant find it on iphone but i got my uid number
hollow pewter
Well, I also didn't get my Reno too. But I won't complain since I got another Reno just yesterday.
young vessel
@elder vapor nah, the servers crashed immediately after i rolled them
analog lion
I have this like weird issue that only happens on my home wifi where i get stuck in game such that I can't move my fleet/can't attack can't do anything other than move between screens and not make any changes like enhancing ships and what not, and if I log out and relog in i get a network error
but on other wifi, or data it doesn't show up
median needle
that's... really weird. it could be an issue with your isp (internet service provider) that's blocking the game and preventing it from communicating with the server. try using a VPN (virtual private network) or mobile data instead.
analog lion
thing is, it mostly happens if i tab out of the game to open up another app like 10 mins later
and don't restart the game entirely
it runs perfectly normal if i don't do that
and this has also happened with multiple phones too
median needle
ya that's really weird. were they all under the same phone provider?
analog lion
ya, mostly me just switching phones, my old one had the same issue as well
but definitely feels like something that may be router related? i'm not sure since there hasn't been any similar issues it seems from other people
lime ruin
hey guys a lot of monarch's dialogues stopped working, i think only her skill activation and flagship dialogues are working. All my audio and l2d are up to date
lime ruin
is anyone even on this channel...
zenith forge
try to repair your gamefiles i guess?
spring grotto
There are. But its community ran so it depends on when other users are available
zenith forge
@lime ruin all of monarch voicelines works for me
so yeah i'd suggest a gamefile repair
lime ruin
how do i repair my game files?
i hit the "repair" button in audio and nothing is happening
zenith forge
lime ruin
yea i hit that literally nothing happened
lime ruin
iphone x
rose delta
Hey guys,
Phone suffered a lethal accident this morning, so now I'm trying to get Azur Lane running on my tablet.
-I installed and patched without issue
-Connected to Facebook
-Made sure I was on the Sandy server (#1!)
-"Too many players registered"
-Initiated data repair
-"Too many players registered"
I saw Kev had a similar problem earlier, but his solution doesn't seem to be working for me. Any ideas?
lime ruin
i emailed yostar staff already, dunno what they'll say
zenith forge
here's a statement from Kawa, the official feedback assistant.
lime ruin
or lanky's problem
zenith forge
@rose delta lemme read
rose delta
I'm sure they'll fix it sooner or later, Essex
zenith forge
@rose delta @misty crow said there's nothing you can do if that message appeared
apparently you need to wait.
hold on lemme get a previous convo screenshot
lime ruin
btw forgot to thank u hehe @zenith forge that report seems kinda old wonder how long the problem's lasted lol
brave rune
Is it possible to remove the "improve your fleet" message that appears after a defeat?