tech-support

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[topaz garden]

Weird question but will continue to play before lost data is recovered ruin any chances of recovering the data from the rollback? Don't want to mess anything up. I assume any lost items will added through mail?

[viral finch]

Still having roll back issues myself on Avrora. Signed in after the 3pm tweet saying Avrora was back up, did some missions and signed out. Just signed back in again and it was reset again to the 19th

AL CS not responding

[sinful yoke]

theyre not in office please give them some business days to respond

@topaz garden it shouldnt ruin any chances

[viral finch]

are we going to get back the ships we bought in the exchange that are no longer there? or are we going to get the login rewards that we are now behind on?

[sinful yoke]

please tell them what you are missing and they will return them to you

[stone totem]

kawaakari i send the email to the support team they asked my UID n server and i reply but how many hours/days i have to w8 ? and my account is going to recover my farming, items, lvl ?

[sinful yoke]

it should be less than 5 business days regarding your issue

and I dont know what they can recover for you but they are able to recover missing data such as ships and items

[stone totem]

geeeh

so its pointless to play ?

[sinful yoke]

are you experiencing constant rollbacks?

[stone totem]

1 time

but i dont want to experience another if i farm T_T

[foggy warren]

i tested it now multiple times. sometimes the progress is saved but next login it may be rolled back again. There's absolutely no gain in playing the game right now

[stone totem]

good to know

thanks man :3

so no akashi skin until next year

[viral finch]

i'm going to try leaving the game on for the next few days

and not log out

[sinful yoke]

I wouldnt recommend that

it doesnt help the servers

and it makes it very very very laggy on your end

[viral finch]

so there is no chance we'll be able to get the event items then?

[sinful yoke]

if you're experiencing constant rollbacks there may be a slim chance but we are still discussing with staff regarding users experiencing rollbacks consistently

[stone totem]

at least yostar is kind

so mby we have a chance

[sinful yoke]

if you experienced it once or not at all you should be able to get event items, though for people who experienced one rollback, it is more of a yellow light than a green light

[viral finch]

and if you have experienced at least 5 times rolling back?

3 times yesteday and twice today so far

[sinful yoke]

I would consider that a constant and not suggest playing for a bit until the issue is fixed

[verbal adder]

I had two rollbacks, but back then servers weren't working at all

Things seem to be fine now and since then, I didn't had any rollbacks

Sadly, lost some progress and resources and now I'll have to call support to retrieve my Trade License which was lost as well

I'd say things seem to be fine now for Avrora, at least from my perspective; there's no lag or delays.

[viral finch]

avrora closed at 3pm est, came back up at 5pm est, i logged in at 5:15 and progress had been reset. i'll log back in at 9 and see if it has been reset again

[shell meadow]

Avrora player here and I just received a rollback as well. I acquired some stuff and completed almost all of my daily missions for yesterday, but all lost now

[shell meadow]

Just submitted the report on the pinned message

[formal crystal]

Avrora player too now just logged on and lost all the info and items, characters i got yesterday

My id and my roll yesterday that I lost

[sinful yoke]

check pins

[spice tide]

take that with a pinch of salt though...i had rollback issues a few days ago, emailed support with what I lost, and just got a generic response+no follow up

[sinful yoke]

give them time to respond

they are human too and running slow due to backlog and virus

and its also the weekend

they do not work weekends like most people

[spice tide]

not that i didnt get a response, just that the response was generally unhelpful

[sinful yoke]

well they do have a bot message set up

[spice tide]

ehh, it had a name attached as well as some grammar mistakes, so id probably guess it was a human response

[noble basalt]

Aurora still is not fixed

[sinful yoke]

it was never announced fixed

[noble basalt]

can't even get Hazelwood, rolled back for the 3rd time

[sinful yoke]

dont login then

I recommend not logging in until devs can fix the issue, in the mean time please contact support, their info is posted above from z23

even if response isnt currently helpful please give them time to investigate and solve the issue then they should be able to help you better

[fiery flame]

Hello

I don't know why, but again i got that same roll back

[noble basalt]

if i miss Hazelwood today, do I get her tomorrow or monthly checklist will skip to the next one in order?

[open gust]

didn't realise i had such a long list of lost things, contacted them and hopefully they can have this sorted, i do enjoy the game and hope to be playing it as normal soon.

[sinful yoke]

send an email regarding your missing hazelwood

since you cant actively claim her

[fiery flame]

Why that repair don't help -,-

[sinful yoke]

dont play if you are getting multiple roll backs

there is no current fix for it

[fiery flame]

I lost time and money beacuse today I bought diamonds

[sinful yoke]

if you didnt receive your gems please contact customer support again regarding your purchase issue

[fiery flame]

Even if after repair serwer avrora in last time, that problem with rollback gone

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[fiery flame]

so i could play

[sinful yoke]

@flint flare please wait for a human response, that one is a bot message

[flint flare]

Oh ok thank you

[fiery flame]

I don't want link to support, beacuse they don't give any answer yet

5 day workinf pff

[upper rain]

Whom should i ask if i wanna to unbind my twitter account from the game?

[sinful yoke]

if you dont contact them then you wont receive your missing gems

@upper rain if its your only bind, only customer support can remove the bind so you will have to contact them

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

[heavy sun]

I got rollback thrice in an hour. Is it possible to get rollbacked randomly again?

[sinful yoke]

yes

[heavy sun]

Oh damn

[sinful yoke]

I do not recommend playing if you have experienced multiple rollbacks atm

[upper rain]

Yeah, i simply dont have access to my twitter, thats why i wanted to ask them for that

[heavy sun]

I hope the server will be back to normal soon.

[fiery flame]

I do it but no answer and even if i lost time again for this shit

Many thanks

[sinful yoke]

they do not respond on weekends as they are not at work

[fiery flame]

Best support xD but first msg about rollback i send in week

[sick stone]

I hope I do not get roll backed a fourth time, I finally got my first Chang Chun this time

[viral finch]

7th reset for me, every 2 hours i've been offline it resets

[obsidian warren]

It's the same for me as well, everytime I get on today it resets for me

[compact kernel]

I got rolled back for the first time

[true perch]

I got to roll back. I lost all the items and battleships I had. It all went back to the first day I played. I had been playing for 5 days

[spring grotto]

Please do check the pinned message

[compact kernel]

Ive been grinding for yuudachi yesterday and also grind for xp for pr ship but all of them just dissapear this morning😭

[slim forge]

So I've been playing Azur Lane on my Iphone 6 for about half a year, ish, and I have the game crash at least twice every 5-10 minutes. Is this normal? I mostly crash mid battle, or right at the end before the game acknowledges that I've completed the battle, and it makes me repeat it

[scenic gyro]

I remember seeing a lot that you need 2gb of ram on your device to play and the iphone 6 isn't able to run AL anymore.

[slim forge]

Oh, well that explains a lot I guess...

[sinful yoke]

you can run on an emulator or a phone with 2 or more gb of ram

[slim forge]

Alright then, thanks.

[carmine hedge]

My progress keeps getting reset constantly it's been happening for the past two days

[sinful yoke]

check pins

[true perch]

Me too. Hope they will fix it soon

[robust summit]

Last night when playing I got lucky and finally got a few T3 Cruiser retrofit Blueprints. I woke up today and everything has been reset. I lost the blueprints and the ship I just Retrofitted with them. I lost everything I got last night

[compact kernel]

@robust summit check the pinned message

[steep geyser]

is there a way to gift gems to a friend?

[compact kernel]

I guess not

[steep geyser]

okay, too bad

[true perch]

How to tag their name???

[sick stone]

I will submit a ticket to their support page, but my biggest concern is actually losing my perfect login since launch.
I have yet to miss a day and don't want to lose it over buggy servers... stupid thing to be hung up on, but, you know?

on that note, do you think this falls under account issues, or bug report?

[spring grotto]

You can put it under account issues as it's not really a bug w/ the game and rather just server issues (which they're currently aware of)

[hoary cape]

I get the bug when I'm playing. Why did it happen ?

[carmine hedge]

A restart will fix the issue, i too occasionally encounter it...not to big of a deal

[crude crypt]

My account is rollback again when i log in the game and i lost my progress in this day

[misty crow]

Please don't report your issue in multiple places

You were already told what to do in #bug-reports @crude crypt

[crude crypt]

Sorry, i dont really understand what to do in this discord

[misty crow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

@crude crypt please contact customer support at the above address and tell them what you have lost so they can compensate you

[worldly fern]

Uh is anyone else continually getting rollbacks?

[sinful yoke]

check pins

[viral adder]

Got 7th rollback, support remains silent

[muted atlas]

so, i play this game for a while. but suddenly the game kick me out to main menu, and then when i login. the data got reset into beginning. how do i fix this?

[sinful yoke]

check pins @muted atlas

@viral adder staff dont work weekends like much of the world

[muted atlas]

ok. i got this issue twice. rip my 2k points

[viral adder]

So one tech-support on weekend telling me that tech-support doesn't work on weekends. Interesting...

[sinful yoke]

im not customer support

[viral adder]

Well, as person close to development I can tell, that 1st level support usually work every day.

Otherwise that's strange, because people still playing the game and game needs to be supported.

[muted atlas]

3rd time got rollback. how do i suppose to contact the dev if there's no response

[sinful yoke]

they'll respond later?

it wont be instant, they are human as well

they will take some time to respond given the situation and the virus crisis around the world

[muted atlas]

where's the rollback issue?

[sinful yoke]

press contact us

[muted atlas]

i've grinding stage 12 in few hours till i quit for a while. and when i relog the game, suddenly the data back to beginning. how do i suppose to fix this? it's been 3 time i had this issue

and few minutes left to daily reset

[viral adder]

It would be nice to see that devs acknowledged of situation, which is really stressful.

But there is no news about in Twitter or on discord. And since a lot of people saying that they not experience rollbacks, a lot of players feeling ignored.

[sinful yoke]

umm

have you seen #game-news ?

or their twitter recently?

[muted atlas]

yeah. the new 2 ship

[sinful yoke]

they have acknowledged it, they just cant say much about it since theres not much known

it only takes a little bit of scrolling

[viral adder]

Well, I checked couple of hours before, they care more and new ships

[muted atlas]

exactly

[viral adder]

Last new about situation was like 15 hours ago

[misty crow]

The ship tweets are scheduled in advance

Hence they appear regardless of the situation

[quaint terrace]

i've been rolled back by over 24 hours (losing all progress on saturday) but i lost something extremely valuable, more so than any other drop or research
praying to god they are able to fix this somehow.

[worldly frigate]

I just went to the twitter, it's literally the second post down. There's not a lot of scrolling to it and it's very easy to find the tweet thread

[viral adder]

There could be an update, man, people are nervous, people are waiting

[sinful yoke]

they cannot constantly update us telling us they are aware of the situation, just once is enough
they told us theyre investigating the issues, remember its the weekend

[misty crow]

Please also understand that it is the weekend, the virus situation isn't helping, and that latest update was posted at nearly midnight their time

[sinful yoke]

theyre not in full force atm as it is the weekend, people are at home, and there are still virus outbreaks keeping people from going to work

[misty crow]

And also that EN is not the only server to face such issues, JP and CN are as well.

[muted atlas]

the rollback issue?

[misty crow]

Rollbacks and their biggest servers experiencing connection issues yes

Hence we seek your understanding about the situation

[muted atlas]

i have that issue 3 times and it makes me pissed off

[viral adder]

So is this a reason to not make single update on Twitter, which takes like 1 minute?

I understand why it's not being fixed fast. I do not understand why devs not showing their care to the audience, which they could do

[sinful yoke]

please try playing again when the issue is fixed to reduce rollback

[muted atlas]

i've already play it. back from beginning

[sinful yoke]

staff will announce when its fixed, much like they announce everything else

[warm frigate]

I have rollbacked for 5 times since the last maintenance
Even try to clear game data and reinstall the game from the Play Store, it didn't solve the problem.
And i have contacted to the customer support 3 times about this probem.

[sinful yoke]

@warm frigate please wait for a response from CS regarding the rollback issue

[livid flint]

Guys chill

Just wait it will be fine

[sinful yoke]

we ask for your patience please (and understanding)

[misty crow]

So is this a reason to not make single update on Twitter, which takes like 1 minute?
It's not some private twitter, they also have their own procedures to go through regarding it

It's never as simple as it seems

[quaint terrace]

any idea or faith if they going to are able to fix meowficers manually? it's not as simple as sending out x ship or x resource in mail

[true perch]

Calm down everyone . Wait until Monday and see how they resolve.

[sinful yoke]

we understand this is frustrating and we are sure it is frustrating to find the fix for devs as well

[livid flint]

Agreed kawaakari

[warm frigate]

@sinful yokeOK
I will be wait... Now i won't play the game unitl it fixed.

[worldly frigate]

^

my arrow was meant for baron

[quaint terrace]

i've been rerolling forever and my perfect perks got rolled back.. i'm not sure how they are gonna fix this one, send me a custom level 23 cat through the mail? not happening, hope they do some database manipulation.

[sinful yoke]

just wait for the issue to be fixed please thank you

[livid flint]

Guys ever heard of this really simple thing called

[true perch]

I am also a victim. Has been rollback 8 times in 2 days, and sent mail twice. But I will continue to wait

[livid flint]

w a i t i n g

[gilded stump]

just wait for the compensation, that worth of 2 days of can't get in.

[livid flint]

Yes just think of the sweet sweet compensation that will probs be the best we have ever gotten

[jade gust]

[livid flint]

[regal shadow]

Hi, I want to restore my account on the sandy server

Pls help me

[misty crow]

did you bind your account?

[regal shadow]

Facebook

[misty crow]

then follow steps 4 and 5 of this image to log in

https://i.imgur.com/roy6tih.jpg

[regal shadow]

I tried to get in, but it all starts again

[livid flint]

F

[misty crow]

have you selected the correct server?

it defaults to lexington

so you have to choose the correct one

[muted atlas]

already do that step. and still got rollback

[misty crow]

if it's a new device/reinstall, the game will not indicate if you have an account on that server

So you have to select that server and log in

[regal shadow]

Ok

Thanks

[elder bramble]

Good. And how to farm Ryuujou, if it constantly rolls back 2 days, and technical support is silent for 24 hours?

[sinful yoke]

customer support works only weekdays so they will only respond in business days

it is currently the weekend in china still

[elder bramble]

You answered a question about technical support.
But what to do with Ryuujou?

[sinful yoke]

well if you end up farming her but lose her, then you can contact support about her being obtained but gone

[spring grotto]

And to quickly ask, can any of y'all give an approx time that the rollback happened recently to you?

[carmine hedge]

I just get it yesterday

[shell meadow]

Got my stuff yesterday before 11:50 pm GMT+9 and opened Azur Lane 7:00 am GMT+9

[spring grotto]

[noble basalt]

yesterday got rollbacked 3 times

[elder bramble]

6 times 😎

[noble basalt]

logged on about 30 min ago and got it for 4th time

the rollback point is the same - the beginning of yesterday

aand relogged in and got rollbacked again

[vestal rivet]

Soory,but i dont why,but i lost retrofit progress on Sandy,what happened?

[carmine hedge]

Azur lane is kill

I still haven't progressed for like 5 days

Everyday is another rollback for me

[elder bramble]

But tech support has a weekend 😎 👍

[carmine hedge]

got another roll back in the past hour. Claimed todays login reward and now claimed again yesterdays reward for the third time

[noble basalt]

I contacted the support using the website in the pinned message and received a standard response email. Do I need to describe what I lost to the rollback in the response to it? I already described everything in the form on website.

[finite breach]

If you described everything on the helpshift you should be fine waiting for an actual response

[carmine hedge]

I sent the email as well a couple days back detailing what happened and what I lost and they said they will check my account and to wait which honestly looks like the only thing we could do atm

I'm sure it takes a heck of a lot of work and time to fix everything so it should only be a matter of time

But if you did lose anything then I suggest you definitely follow-up with that email

[frank heron]

I encountered a bug. I logged in yesterday and when I logged in today, it sort of didn't registered the yesterday's progress and assumed that today is yesterday's day count for some reason

[merry summit]

Customer service has days off too

They don't work 24/7 so if you don't get a reply just wait

[misty crow]

Please contact them at https://yostar.helpshift.com/a/azur-lane/ or alternatively email them at [e-mail] and tell them what you have lost from the rollbacks.

@frank heron

[steep herald]

I just met the roll back twice too

[steep herald]

Are they fixing it yet?

The rollback issue

[misty crow]

You have to tell support what you're missing

They can't fix it for you

They're still investigating why it happens though

[steep herald]

Yes ,I have tell already

Thank you for your answer

[lavish pulsar]

I downloaded azur lane but every time i start it just goes to a black screen any ideas on how to fix that?

[maiden venture]

1. Make sure the obb file is intact.
2. Check networks.
3. Make sure your system does not have x86 architecture. I don't know about this much, but it's worth trying.

[lavish pulsar]

i went through the files and found x86

what do i have to do now delete the x86 file?

[maiden venture]

I mean, the x86 architecture is supposed to be how your phone is programmed...

[zenith forge]

what's your device? @lavish pulsar

make sure your device is compatible to play AL

at least having 2GB RAM or more

[lavish pulsar]

huawei p8 lite 2015

it does have 2gb ram

[zenith forge]

@lavish pulsar how about your memory space, is it enough to install Azur Lane? it should have like 3-4 GB free space.

[lavish pulsar]

yes it has about 5gb free space

[zenith forge]

hmmm, try to do lock app background for your AL instances, and then restart your device, then try to relaunch it again

[lavish pulsar]

ok i'll try that

[zenith forge]

in case you don't know how to do it. open your recent app / running app, hold click your AL app, then click the lock button.

restart your device, and then relaunch it again

if that didn't solve your problem, try to do this

[quaint terrace]

@spring grotto i have lost all progress on saturday, effectively as if i didn't log in at all, rolled back over 24 hours

lost an extremely important upgrade, have been rerolling cats for a long time and hit the jackpot yesterday

imagine my reaction when i woke up this morning and i see this

[jade gust]

Thats hurt

Same as me I lost 2 Yorktown. Thats for limit break her.

[steep herald]

Still having roll back problem on server avrora

?

Are there?

[misty crow]

It seems to be the same users experiencing it repeatedly

So if you've experienced the rollback before, it's likely you'll experience it again

[carmine hornet]

Yeah , it has not yet stopped for me so the enthusiasm to play the game has reached zero

[carmine hedge]

If I’m looking for a gaming phone what should I buy

[misty crow]

Wrong place to ask @carmine hedge

[carmine hedge]

Well damn

[feral hornet]

Where can i find the sofmap branch? I have reach the target to get it but i cant seem to find it. Any ideas?

[carmine hedge]

I was on the wrong server

[misty crow]

@feral hornet #gameplay-help for such questions

[worldly axle]

I'm thinking of re installing the game and see if that helps me with the rollback problem

[misty crow]

You can try, but the person who tried it earlier said it didn't work

[worldly axle]

Fudge, it has been doing this for 4 days now

It's super annoying

[kind tartan]

I hope this end soon

I lost my ryuujo 😥😥

[maiden venture]

Nah, not all—I only got rollbacked once.

It's also a test of luck if you ask me.

And... cautiousness.

Since the rollback, I try to log-in and log-out as much as possible when I defeat Ryuujou and get 200 points.

Here are two "signs" you're most likely going to have a rollback as per my experience.

1. You can't buy anything at the stores. The "not enough targets" error.
2. Error: combat most likely not done, combat data unfound (can't remember the exact words).

[lunar heart]

I've been having issue with a rollback on the avrora server, its getting really annoying can anyone help with that?

[jade gust]

I just can waiting for Dev respond

[misty crow]

@atomic heath Wrong channel

[atomic heath]

sorry

[desert sluice]

Sorry i lost my account who help me?

[finite breach]

Did you bind it?

[desert sluice]

@finite breach i bind in yostar with google account

[finite breach]

https://i.imgur.com/roy6tih.jpg if you bound it via YAS proceed with steps 4 & 5 of this guide. Pay close attention to the server, since an account stays on the server it was created on

[desert sluice]

Thanks

[carmine hedge]

is avrora still at risk of getting rolled back? i just pulled an important SSR from build today (ah, i just saw the pinned post - i will take screenshots in case)

[viral finch]

its not the server, its individual accounts.

if you have had the problem for the last two days, you will continue to have it

probably simple like them putting accounts into read only

[lunar heart]

Is there anyway to fix that problem?

[viral finch]

no

devs will look into it on monday

send in an error report, and pray they actually will give us what we lost back

[lunar heart]

Already sent like three in since theres no specific instance for whats happening, thank god I haven't lost much

[viral finch]

well, 3 days of dailies, so thats what at least 10 less cubes for the event coming up

no progress on events

lost chance to do weeklies

there was a gold bulin, and 2 purple bulins for exchange

can't get those anymore

[sinful yoke]

if you exchanged for them and didnt receive it due to rollback you could tell them that in your email

they will return lost items at a better time

[lunar heart]

I lost Shou and I-19 cause I built them and my account got rolled back

[sinful yoke]

check pins

[marsh pelican]

I posted that in bug reports but it got ignored, so I'm trying here...

Hello o/ I just finished "BIW Holiday Escort" commission and some gems were in drop list display, but when I closed it gems count hasn't changed

[zenith forge]

try to restart your game and see if there's any difference @marsh pelican

[gilded lotus]

wait! wasnt it fixed this morning ? i ve been farming for like 8 hours without logging off

[sinful yoke]

rollback has not been fixed

[gilded lotus]

Damn this is bad

[marsh pelican]

@zenith forge no, it isn't changed

[sinful yoke]

are you sure you just dont recall the amount of gems you had before?

[marsh pelican]

that amount hasn't changed for a while, at least last two digits - 88, so I'm pretty sure that I'm remembering correct

only thing that I didn't noticed is a new amount, so it might be that I got gem icon with 0 at the bottom 🤔

Is that possible?

[shell meadow]

Update on my rollback: It seems it's somehow fixed on my end (I can buy the Type 1 Piercing Shell now and actually keep it), but I still lost my Avrora drop, Hibiscus Scented Idol skin, and the progress on the weekly missions

[sinful yoke]

have you contacted CS regarding the lost items?

[shell meadow]

I contacted them yesterday around 8 am GMT+9 if I rmb correctly

[sinful yoke]

[lunar heart]

Seems like the same to me, at least for now, I hope that it stays like that

[true perch]

They will work today, right?

[sinful yoke]

soon

[round fulcrum]

Yeah I'll add onto that, my rollback issues seem to have ceased for the time being as well

Don't think I've gotten a rollback since midnight

[wary shore]

13 hours so far without a rollback

the previous one sucked, I got the March 22 login only to rollback into the March 21 login (where I ended up getting Hazelwood again)

[jolly vault]

Sandy here, still getting rollbacks unfortunately, hope devs see reports of Sandy peeps having issues too

[sinful yoke]

its known

we see both avrora and sandy with this

[slow ivy]

Will the devs fix the rollback for all account or just account that had send email reported that they got rollback ?. I get rollback but I don't lost anything much so I don't send any email report that. Thanks 😄

[sinful yoke]

send an email please @slow ivy

check pins

[true perch]

If I have sent an email, how long will it take to receive a response?

[sinful yoke]

some business days

[carmine hedge]

I tried to restart the app and my phone

[sinful yoke]

you may need to retreat and redo your fleet

then send the fleet back in

[carmine hedge]

It's the pvp

[sinful yoke]

ah

try redoing your pvp fleet by removing everyone and putting them back in

[carmine hedge]

Thanks I'll try

[carmine hornet]

Hey guys is the rollback issue fixed

[sinful yoke]

have you been rolled back in the past 12 or so hours?

actually a smaller time frame, about 8 hours?

if not, yes they should be fixed, if you experience another rollback please tell us

[carmine hornet]

Yeah I have experienced it a few hours ago like about 6 hours ago

[sinful yoke]

hmm

I see

[carmine hornet]

It keeps coming back to the point before the maintenance

[sinful yoke]

even right now?

[carmine hornet]

Yeah,

[sinful yoke]

whats your uid?

[carmine hornet]

Ok wait a minute

69773467

[sinful yoke]

ty also have you emailed customer support yet?

[carmine hornet]

Not yet

Sorry for the inconvenience looks like it's working now

[sinful yoke]

oh alright thank you please email CS regarding any lost items or ships you had though

check pins for more info

[carmine hornet]

Ok

[gilded stump]

Ok, so I got the mail replies that saying they'll compensate us, but it seems I still stuck on the point where I got rollbacked

They "key" things they said is 100 gems isn't even on my mail

[zenith forge]

it took time, i believe.

[sinful yoke]

well they cannot fast forward you to the time you werent rollbacked unfortunately

and yes give them some time to send items to mail

[gilded stump]

I dunno, what kind of state I am right now, is it on the rollbacked ones or the real ones

[zenith forge]

All you can do right now is wait for them to give everything you've lost back to your account, please be patient for it since they also do the same for entire playerbase who facing the same issues. As long as you already emailed them, you're good.

There's still no confirmation about rollback issues fixed, isn't it? @sinful yoke

[sinful yoke]

it is likely

we don’t know if it really is fixed yet

but no player is reporting it anymore so we are hopeful

[gilded stump]

@reed it seems it still not in safe condition then, i though the email confirmation is the things that telling you it safe to play, well I was wrong

[elder bramble]

I have not been rollingback for about 20 hours, so I hope the problem has been resolved

[sinful yoke]

thanks for letting us know

@gilded stump did you just experience a rollback?

[true perch]

I have been roll back for about 3 days

I hope too.

[sinful yoke]

have you rolled back recently in the past 8 hours?

[gilded stump]

@sinful yoke dunno, I still on the point where I left the rollbacked issue, my memories is kinda hazy but I know it still not the time it should be, emailing the support about two days ago

[sinful yoke]

can you try claiming the daily login reward then restarting the app?

let me know if it rolls back for the daily again or not

[true perch]

@sinful yoke roll back for the daiily again

Its alway roll back day 2.

[sinful yoke]

and this is right now?

[true perch]

I tried to stay awake to receive the gift on day 3, but it still came back day 2. I am really desperate

[gilded stump]

Already doing it, login bonus on the point after hazelwood

And its not triggering it again, so is it okay?

[sinful yoke]

not rolling back anymore?

yes it should be okay now

[true perch]

I haven't been able to play this game for three days

[noble urchin]

I'm still having rollback issue

[true perch]

Everything always returns to day two despite I have been playing for five days. Hope they fix it soon so I can continue playing the game

[sinful yoke]

@noble urchin did you roll back just now?

[gilded stump]

Wait, just checked the event mission, it seems I got back at the very first time after the latest update back then

[sinful yoke]

so it did rollback?

[noble urchin]

It's been like that for 5 days

[sinful yoke]

just now though

[noble urchin]

Yea

[sinful yoke]

alright

I dont mean your data is going to all return by the way

I am simply asking about daily login since its the easiest thing to test regarding rollback testing

so if you do login and claim reward then restart app, it shouldnt have you claim daily reward again

[true perch]

Its always like that when im logging

[sinful yoke]

got it

what’s your uid?

[true perch]

70498037

[sinful yoke]

ty

[grizzled ledge]

Still no news from the devs? I want to know if it's safe to play again, haven't touched AL in 2 days

[sinful yoke]

are you experiencing constant rollbacks? @grizzled ledge

we got some announcement but since we cant confirm we havent sent out news post

or server news post either

[grizzled ledge]

I had one rollback happen and haven't played since

[gilded stump]

For now its not triggering, entered and normally getting things like login bonus (its on the point after getting hazelwood for my case, the rollback back then looping on taking hazelwood), the event missions got reset but the story followups still in perfect order.
For the other things, still checking.

Sorry for a long post, I hope that I can provide something that really helps.

[sinful yoke]

no thank you we appreciate it

[noble basalt]

no rollbacks after sunday morning 11 AM GMT+2

[noble urchin]

My events keep repeating over over again every time I start the game

[sinful yoke]

even right now?

[noble urchin]

Yea

[sinful yoke]

what’s your uid?

[noble urchin]

Giving it now

203562678

[sinful yoke]

ty!

[fathom abyss]

I have a same rollback problem but I've already gotten mail respond from Yostar (not auto reply) so I make some small progress for testing. Now I'm looking forward that will be fixed or not in next hour.
Thanks for hard work and hope you guys be safe from covid ^^

[merry summit]

What did Yostar say? Since I haven't gotten a reply yet

[elder bramble]

Yostar, as usual, does not know how to choose compensation))0

[grizzled ledge]

I didn't get any gems 🤔

even though rollback happened to me as well

[zenith forge]

have you tried to contact customer support? @grizzled ledge

[grizzled ledge]

no

[zenith forge]

well, if you have a rollback issue and lost some items, go contact them

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[grizzled ledge]

the mail says "We have sent 100 gems to all Avrora players"

[zenith forge]

I believe the 100 gems is the compensation for this server problem causes.

based on @elder bramble mails from Gale, they have been processing the data, and will compensate him for lost ships.

So I believe you should contact CS as well, in case you lost anything because rollback issues @grizzled ledge

[elder bramble]

I initially did not need gems. I needed access to the game so that I could farm cubes before the upcoming event, get a skin on Akashi and get Ryuujou. Now I’m not sure that I can do all this in 3 days, and, as I understand it, there will be no compensation for these factors.

[floral totem]

i didnt get gems but i got rollback once but its all g now i guess

[merry summit]

That is the bigger problem I'm concerned about. What about the events that players aren't able to complete

Are they gonna extend or just ignore it

[floral totem]

i think they might extend the event

[elder bramble]

no))))))))

[zenith forge]

I believe they will prepare something, extending the event might be possible, knowing the rollback issues happened not in a small playerbase.

And we gonna know the answer from them, after maintenance next Thursday.

[floral totem]

yeah i think we should wait and see what happens rather than expect things

[zenith forge]

What did you just uploaded

[odd zinc]

Does this bug go here?

Wait it's not working?

[zenith forge]

well if you want to report a bug, you should go to #bug-reports

but the file that you just sent doesn't have a file format.

[odd zinc]

Ah okay sorry

So I should delete this?

[zenith forge]

yep, delete this and move it to #bug-reports

[odd zinc]

Okay thanks

[zenith forge]

feedback assistant gonna review it after.

np

[marsh pelican]

I should just wait until rollbacked things will be sent to me after everything is fixed or I need to list lost thing somewhere?

[shell meadow]

You have to list the things at the pinned message

[marsh pelican]

Thanks

[young saffron]

Hello, I have a problem, I got a ring for Valentine's Day and put it off for a very long time, a few days ago, when I received 100 Affinity from Chapaev, I found out that the ring was missing , could you help with this problem

[zenith forge]

@spring grotto did we get a ring from valentines day?

i don't think we get a ring though.

all we get from valentines day was a souvenir item

[spring grotto]

We didn't for free. But they could've bought one themselves

[young saffron]

Then my eyes were lying about the ring in the warehouse?

[zenith forge]

@young saffron did you buy a ring, or get a ring from mail?

[young saffron]

By mail

[zenith forge]

@young saffron is it looks like this?

[young saffron]

I have this the second time already when something disappears , the first time I have completed the task of passing D2 at the previous event

[zenith forge]

yeah but can you specific the mails based on my screenshot

does the mail looks like that, but with chapayev as a character?

[young saffron]

No , I remember that there was a ring distribution and I kept it

[zenith forge]

wait no chapayev released after valentines day

@young saffron this one?

[shell meadow]

P sure that's the one

[zenith forge]

@shell meadow i never delete important mails, and I'm sure that's the last free rings we received.

[young saffron]

I'm talking about the fact that the ring I received at this time on hand but I do not , and Chapaev I have only recently 100

[shell meadow]

Mmhmm

[zenith forge]

oh wait, i think you directing this to a reward of a ring when a ship reaches 100affinity, correct? @young saffron

If you assume you lost an item on your depot, you can try to contact CS and see if it can be returned or "there was no ring in the first place".

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

they will check it for you.

[young saffron]

No, I got my first ring a long time ago , I'm talking about the fact that I can't find a ring that was given out for free , although I didn't spend it

[zenith forge]

yep, then try to contact CS and see if they can give it back.

[young saffron]

Okay thank you

[marsh pelican]

So I used site from pins to tell about my problem, and now the mail tells me both not to reply and tell more (?) about my issue. What should I do? 😅

[zenith forge]

@marsh pelican it's an autoreply

wait for actual CS response

takes around 5+ business days

[marsh pelican]

OK, I'll wait

[carmine hedge]

i want restore my fucking account

why support ignoring me

reeeeeeeee

3 months are you seriously?

can u help me plz

[fiery flame]

I wait 4 days for answer with rollback xD

[carmine hedge]

😩 🔫

uh fuuuu

[fiery flame]

Is business day and don't have any answer heh

[carmine hedge]

gimme da account boss

https://youtu.be/1vI_gu1uMPE

hello

hi

support

wake up

[merry summit]

Please kindly do not spam in this channel

Spamming in this channel will not get you an official reply either

[carmine hedge]

uhu

[formal rune]

Aye. As Heavenz said. Please don't post memes inhere

[carmine hedge]

i just need help

i cant restore my account 3 mouth

bruuuh

[manic shore]

You said you wanted your account restored. You'd have to put in a ticket.
/techsupport

[carmine hedge]

i did it more that 5 times

[formal rune]

I'm sorry. I'm not really good at the tech support. But you should wait it out if you have done the techsupport command

[carmine hedge]

I still have not received the automatic message

[manic shore]

My ticket is over five weeks old and I still haven't heard back. Apparently others have been getting theirs resolved in five days. Not sure what to tell you but keep at it. I filled out the contact us link on their support page and emailed the yostar support address. I'd just keep replying to those messages for a response.

[carmine hedge]

I just move my game data to memory card and this happend

Should i move it back?

[zenith forge]

have you tried to submit your issues using the helpshift web?

https://yostar.helpshift.com/a/azur-lane/

@carmine hedge if you can go to login screen, restart your game, and then click repair gamefiles on the top right with ⚙️ icon

[carmine hedge]

The game is already fixed

I moved back my game data to internal storage

I have learned something today

@zenith forge thanks but inter kun help me now

pls delete screen

[zenith forge]

alright then...

[carmine hedge]

thx

Delete screen?

[manic shore]

The screenshot had his email in it

[zenith forge]

nah he wants me to delete the screenshot he sent here few days ago.

[carmine hedge]

Oh

[carmine hedge]

Help

Boss didn't appear

[spring grotto]

Restart the app. This happens at times when the game desyncs just a little bit

[carmine hedge]

Thanks

[robust summit]

One of my live2d skins won't load. Is there a way to download it?

[echo heath]

download l2ds in the settings

[robust summit]

I can't find an option to download in the settings. I think something went wrong when I downloaded it. I can't find a way to redownload

[echo heath]

have you restarted the app?

[robust summit]

Yes. I found it in settings. I didn't think it would be in Audio. But it didn't work

[echo heath]

restart the app after the download

[robust summit]

I just did that now. It's the same

[echo heath]

try some simple fixes like toggling the l2d off and back on in the secretary menus

worst case make sure your account is bound and then do a file repair on the log-in screen

[robust summit]

Ok I will do the role repair. I have toggled it a few times. Thank you

That still didn't work

It's not exactly game breaking. So I won't worry for now. The Skin is "belfast iridescent rose"
Thank you for your help

[verbal adder]

It's kind of hard to communicate with the helpdesk, their responses seem quite automated, even if it's a person responding

...I don't think they understand a thing you're trying to explain them

[zenith forge]

try to explain your issues here then @verbal adder

[verbal adder]

I bought a trade license and rollback removed it

[sinful yoke]

can you show me their emails please

[verbal adder]

Sure

Second

The reply was quick, I admit that

Was expecting a couple days of delay

Not that it helps much

[sinful yoke]

usually there is but for current issues like rollback they tend to reply much faster

I would suggest replying or sending a new email saying something like you bought the trade license but it never arrived so they can get off the whole rollback thing
try sending a receipt as well to make it more focused on the purchase issue

[verbal adder]

I guess there's no helping it

Will do so

[carmine hedge]

Is this a know bug or something that just randomly happenes every now and then?

[sinful yoke]

it is a desync

a restart of the app will help you out

[carmine hedge]

Thanks

[undone barn]

is there any method to remove those bars?

[median needle]

there's not. they're always there.

[undone barn]

Ty

[shell meadow]

Did anyone receive the gems as well as the lost ships from the rollback yet?

[grizzled ledge]

not me

[soft tapir]

I have not received anything

[median needle]

Yes. Apologems and a purin were given out as compensation.

[sinful yoke]

they werent given out individually yet though but the whole server has been compensated for general issues

(the gems and purin)

[shell meadow]

Haven't received any gems and a single purin yet

[sinful yoke]

give it some time for the mail to come in

[shell meadow]

Unless you guys are talking about the email that came at 3/20/2020 which I did receive it, but I had the rollback two-three days ago

[sinful yoke]

can u give a specific timeframe + timezone?

[grizzled ledge]

I got the one that says "Comepnsation" on the 20th but haven't gotten one after the rollbacks started happening

but yeah, I'll wait for the mail

hopefully the rollbacks don't happen anymore

[shell meadow]

Singaporean Time Zone
GMT+8 (I wrote GMT+9 on the other day. Sorry about that)
Had all the stuff before 11:50 pm
Encountered the issue two days ago/March 22nd at 7:00 am

[jolly vault]

Any Sandy people who were getting constant rollbacks have them stop? I think that might be the case for me, but I'm not sure I trust it completely yet haha.

[sinful yoke]

if it stopped it should be fixed now

[viral finch]

Hey Kawaakari, were we supposed to get the 100 gems immediately or not until thrusday?

[sinful yoke]

it should be sometime this week if they havent arrived already

[radiant raptor]

Yeah my rollbacks in Sandy have stopped! I think the dev's compensated the dorm exp for the past couple days but I haven't received any gold from my dailies or event progress for the Saratoga and z23 events back yet

[sinful yoke]

check pins regarding lost items or ships

[radiant raptor]

Yeah I emailed them a couple days ago but I'll just wait. I'm just glad they fixed the rollbacks

[manic creek]

I updated the OS on my phone and the game now has dropped frames is there a way to fix this?

[sinful yoke]

try repairing files or reinstalling

[manic creek]

Any preference between the two ?

[sinful yoke]

I would say reinstalling is probably the best regarding an updated OS

if you, make sure you bind your account in settings beforehand

[livid flint]

Wait that email said ALL avrova players. Well i play on avrova but i did not get any

Or will it be tomorrow when we get them? Im just wondering

[tulip nexus]

How to unbind hacked facebook on account. Try to change new one

[sinful yoke]

@livid flint give some time this week

@tulip nexus is it your only bind?

[livid flint]

Okie thanks

[manic shore]

Hey @sinful yoke , is the avrora roll backs confirmed to be resolved? No official messages were sent out about it and I haven't seen any recent complaints. I've been avoiding playing because of the constant roll backs.

[sinful yoke]

if you do not rollback as you login today then they are fixed

[quaint terrace]

They are working on fixing the damage the rollback caused to my account but I think they left work halfway yesterday lol

[sinful yoke]

to test this just claim your daily and restart the app

[quaint terrace]

It's left in an amusing state, hope it is done today

[clear gust]

Heya, excuse me but is this adress https://gift.azurlane.jp/ the right one to redeem skins on AL ?

[spring grotto]

It is, yeah

[clear gust]

Thank you

[tulip nexus]

@sinful yoke i bind with twitter too. Just want unbind my old facebook

[zenith forge]

@tulip nexus you can contact CS so they can unbind it for you.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

@tulip nexus you should be able to unbind it if you have a twitter bound

is something keeping you from unbinding your facebook?

[tulip nexus]

Its been hacked so cant unbind it

[zenith forge]

@tulip nexus i believe @sinful yoke said, players can't unbind manually no matter what you did.

It's regarding to account security, so everytime you want to unbind your account from FB/TWT/YAS, you need to contact CS.

[sinful yoke]

yes they can

as long as you have 2 binds you will be able to unbind one account only

just not both

[zenith forge]

@sinful yoke players be able to unbind, or CS does the unbind?

[tulip nexus]

Player can unbind it if u can login and unbind it

If get hacked u cant

[sinful yoke]

as long as you have 2 binds player can unbind one account only

and yes contact cs if you havent already

[tulip nexus]

Its been 3 day still no response

[sinful yoke]

you may want to set 2fa in the mean time

please give them a few business days to respond

this does not include weekends

[neat basin]

Anyone facing the same problem as i am or am i the only one facing with this problem?

[shell meadow]

Just received 100 gems. Really appreciate it 👍

Also, no. I don't have that issue

Anyways, are they still trying to process the lost data from the rollback and give them back to the affected accounts?

[sinful yoke]

@neat basin relog with your bind

@shell meadow yes as said in the email sent out

[wise acorn]

What's this?

Oh nvm Its okay now I just restarted the game

[neat basin]

@sinful yoke thanks for the help 🙂

[near kelp]

Admin, once in memory management, I accidentally deleted Azur lane's data. Now, not only do I have to reload the game from the beginning, but also force me to play the game again when I access the old server, Avrora, it says the server. Overcrowding, if admin has a way to help me recover, please help me would be very grateful

my player name is: Yueshina
sever: Avrora

[sinful yoke]

did you ever bind it?

[near kelp]

probably not when i finished download i stared to play immediately

and when i call facebook for help they show me this

[sinful yoke]

do you have your uid

[near kelp]

@sinful yoke I don't remember

@sinful yoke is there anyway to recover my account

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

contact cs

[near kelp]

Okay i have some of those

But i don't know what is my UID

[sinful yoke]

tell them you dont know it

[near kelp]

tell them you dont know it
@sinful yoke who and how can i tell them

[median needle]

when you email CS tell them you don't know what your UID is.

[near kelp]

How can i send if i don't know my UID

[sinful yoke]

just say you dont know it

[near kelp]

okay i have sent my question, How long it gonna reply

[zenith forge]

5+ business days

[near kelp]

5+ business days
@zenith forge I will receive response from GMAIL or somewhere else ?

[sinful yoke]

email

[near kelp]

email
@sinful yoke thank you, thank all you guy for supporting me in this problem, For a moment I thought I would never play Azur lane ever again

[verbal adder]

This is so painful

Why is that person asking for an UID/username in the message when you have to provide them for the inquiry to even open one

He's just wasting both his and my time

[median needle]

if you emailed them directly then it's not asked for. not sure how it works through the helpdesk thing. (or whatever it was called) just send your username or UID if you can.

[sinful yoke]

I will ask staff about it later

[verbal adder]

I sent it through helpdesk; both username and ID are required fields

I just find it hilarious

Typically it's done to greatly speed up the entire process

[sinful yoke]

yes I wonder

[carmine hedge]

I got blocked by the official Twitter account, who can I contact about this? Sorry if this isn't the right channel

[wild lance]

Emm...What am i doing wrong(trying to login via Twitter)?

[zenith forge]

@carmine hedge are you trying to contact tech support from Yostar? if you have any issues, use this.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

@wild lance is your connection stable?

[wild lance]

@zenith forge yes

[zenith forge]

is it possible for you to login with another bind?

[wild lance]

i bind only twitter(in addition: i'm trying binding in the new acc, don't know why, but there game said, that acc was already bind...emm, you can check were are my acc bind, but you can't connect with acc data?)

[zenith forge]

so you try to login via twitter and that shows up?

is it possible for you to switch internet connection?

[wild lance]

i'm trying by mobile and wifi connection

without changes

so you try to login via twitter and that shows up?
@zenith forge yep

[zenith forge]

can you analyze the error code, toaster? @spring grotto

100190

is your twitter logged in on your twitter app / your device browser? @wild lance

[wild lance]

yes, app

[zenith forge]

you remember the username and password for your twitter, right?

[wild lance]

of course

[spring grotto]

Hm...no idea to be quite honest. Can't recall ever seeing this one before. Have you tried restarting your device and/or clearing the game cache?

[wild lance]

yep

[spring grotto]

Even clearing the game cache?

[quartz tangle]

i got mute and it say it will unblock at 12:41 in my time, but its already 12:45 and im still muted

[zenith forge]

@wild lance try to logout your twitter from your twitter app / browser, then try to login your AL via twitter again

[spring grotto]

@quartz tangle Just keep trying to restart the app and waiting a bit longer

[quartz tangle]

im worried, is there such thing as "perma ban" for chat

[spring grotto]

There is not

[quartz tangle]

also i dont remember swearing or arguing with someone, only type abit faster than it allow

[wild lance]

@spring grotto ...in game there unlimited loading...meh. only cache in "apps" (without discharge)

[quartz tangle]

yet i got muted like for no reason lol

[spring grotto]

@wild lance I'm confused by what you mean by "only cache in 'apps' (without discharge)", sorry
@quartz tangle it can happen. Mass reporting will end in an auto mute

[wild lance]

@spring grotto in the settings on phone

[quartz tangle]

i already restart the app for few time, it still showing "wrong" timer for the mute ban end

[spring grotto]

@wild lance yes, that's where you clear the game cache

@quartz tangle unfortunately no one here can do too much for that. Just gotta wait it out. There might be some minor time differences

[wild lance]

(there two things for clearing: cache and smth< that i don't know how it translate on eng)

there i clear the cache

[spring grotto]

Okay. As long as you were in the Azur Lane application and selected "Clear Cache", then that's fine. But you're still getting that error even after trying that?

[wild lance]

yep

[spring grotto]

Okay. You might need to try a full reinstall again

[zenith forge]

wait, toast.

[wild lance]

hmm...let's try, maybe help

[zenith forge]

did you try the method i suggested? @wild lance

[wild lance]

yep

nothing change

[zenith forge]

so after you logged out your twitter, and then try to logging in to your Azur Lane via twitter, what does it say?

did you filled your username and password, and then waiting until you get the error prompt?

[wild lance]

@zenith forge same error (log out from twitter acc and trylogin in the game)

@zenith forge there no need for wait, this error appear after i tup on autorithing

[zenith forge]

before you initiate reinstall

try to repair gamefiles

when you're on login screen, click the ⚙️ icon on top right

[wild lance]

if you about button on the top

there unlimitedloading

[zenith forge]

welp, try to reinstall the game then.

[zenith forge]

@bleak basin do you have your UID?

if yes, a Feedback Assistant can check it if it's binded or nah.

[bleak basin]

What's a UID?

[zenith forge]

but before you tell me your UID, are you sure you're logged in on the right server? Try to login and check all 4 server to see if your account already there.

if you logged in with your bind and you don't see your account in all 4 servers, that means your account isn't binded.

[bleak basin]

Sandy was my last server it's not there

[zenith forge]

What's a UID?
The long string of numbers that was found in your profile in game

[bleak basin]

Ah crap

I don't know it "_"

[zenith forge]

https://cdn.discordapp.com/attachments/488684387932700672/689529120060997643/unknown.png

well, if you don't know about it. do you remember your "exact" nickname and server?

[bleak basin]

Yup

[zenith forge]

aight, try to contact CS then

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[bleak basin]

Thanks bro

I'm eternally grateful

[zenith forge]

This is what one of the feedback assistant told me

And just to note for future reference, accounts are able to be completely retrieved (whether there was a bind on it or not) as long as staff are able to locate the account

[bleak basin]

I'm relieved

Honestly

[glad wren]

i think i had an account on aurora, even had a binding, but , i dont' see my account any more on aurora. what do i do? contact tech support?

[cobalt snow]

have you tried connecting to the server itself? on new startups, the account icon won't pop up.

also try all servers just in case

[glad wren]

yeah i tried, it said new players can't connect
i don't have an account on any server even though i have a binding, it's weird

[cobalt snow]

what's the error message, specifically?

[glad wren]

"Too many players registered"

[cobalt snow]

could you elaborate on your circumstances? might help find out a reason for the issue

have you just recently bound the account, are you a retuning player, etc.

[glad wren]

a returning player, i haven't played in like, years

[cobalt snow]

Did you have any alternative bind methods and have you tried them, if so?

[glad wren]

I thought I had bound it to all methods but maybe I didn't? I tried all three and didn't see my account on any of the servers.

[cobalt snow]

Ok, do you have the UID of the original account? (The string of numbers in the profile screen)

[glad wren]

I don't think I do, i'm gonna have to check through my old screenshots and see if I ever saved it.

can't seem to find it. i recall i made a guild called GFF or Gensokyo's Finest Fleet back in the day
i've got some screen shots of my old boats too if that'd help

[cobalt snow]

you'll likely have to contact CS directly for assistance in account recovery then

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[glad wren]

okay, thank you.

[cobalt snow]

since you don't know your UID, just put unknown or similar for that field.

[glad wren]

OH

I found it, my UID is 67126117

[sinful yoke]

[glad wren]

haha scrounging through old DM's with friends pays off

[cobalt snow]

/checkbind 67126117

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Mar 24, 2020, 9:06 PM

[glad wren]

D:

[cobalt snow]

it looks like you have to contact support directly in the end, but having UID should make it easier.

[glad wren]

Yep, thank you for the help

[loud torrent]

Hei please,help me

[sinful yoke]

what is your issue?

[loud torrent]

how to take an unbanned account

[sinful yoke]

is your account lost?

[loud torrent]

Yes

[sinful yoke]

did you bind it?

[loud torrent]

no, I forgot to bind it

[sinful yoke]

do you remember your username, server, and uid?

[loud torrent]

Username:HITOTSU
server:lexington
and uid i forgot

[sinful yoke]

[loud torrent]

Please, help me

[sinful yoke]

contact customer support so they can start getting the account to you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

[loud torrent]

Thank you

that team didn't help me recover my account at all

[sinful yoke]

[echo heath]

You have to wait for a person to respond to you. The automatic response is a bot.

[loud torrent]

I gave my account info that was lost but they didn't respond about my lost account

I very much beg to Develover to be able to recover my lost account

[sinful yoke]

You have to wait for a person to respond to you. The automatic response is a bot.
as casey said

[loud torrent]

but who will respond?

I really need that account

[sinful yoke]

customer support will respond

[loud torrent]

I contacted him but it didn't help

[sinful yoke]

please wait for a response

[loud torrent]

but he just answered

You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.

and I already gave my lost account info

[sinful yoke]

The automatic response is a bot.

please wait for a human to respond

[loud torrent]

but there is no answer at all

[sinful yoke]

you dont need to reply to the email that was just sent to you

@verbal oar firstly the more proper place to report this would be #bug-reports but my question is does this portrait bug occur when you flip your phone or just randomly?

[verbal oar]

@sinful yoke oh sorry... I occurs no matter the situation.. it happens from time to time

[loud torrent]

@sinful yokeso what should i do?

[echo heath]

wait for a response

[sinful yoke]

[echo heath]

your response was from a robot

now you sit and wait until a person sends you a message

when that person e-mails you, you do what they ask you to do

[loud torrent]

will it wait long?

[echo heath]

a few days most likely

[loud torrent]

it's so long

@echo heath Thank you for the information

[loud torrent]

until when do I have to wait?

[sinful yoke]

whenever they respond

[loud torrent]

whenever they respond

until now no one has responded

[sinful yoke]

please wait for them to respond

as casey said it may take a few days

not hours or minutes

[loud torrent]

, could you give me more detail about your account, level, secretary, time you created it, etc. We need to verify it. Thank you.

what should I do?

[sinful yoke]

provide the information they asked for to the best of your ability

[loud torrent]

After that?

[sinful yoke]

you wait for their response afterwards

just like you did now

[deep scaffold]

hello
i just have a new phone
do you guys know how to take back my new account ?

[cobalt snow]

Did you bind the original account?

[deep scaffold]

yep
i did bind it with facebook

but when i download the game
it start with a new account

[cobalt snow]

Login with that bind on the title screen of the new device.

Make sure to login the same server

[deep scaffold]

sure
Sandy sever

[cobalt snow]

Check all of them just in case

[deep scaffold]

i still have my old phone

i check it twice

[cobalt snow]

Also, just making sure, when originally binding, you bound in the settings screen?

[deep scaffold]

ok
I will try 1 more time

[deep scaffold]

how can i bind a new account to my facebook

[deep scaffold]

hello

[echo heath]

https://i.imgur.com/roy6tih.jpg

step 1-3

[deep scaffold]

thanks

[jolly vault]

Got a bunch of event points for rollback compensation so that's nice

[deep scaffold]

uhm
i know this strange but i cant click on "Open" button

my phone is ok

hello

anyone there?

@sinful yoke

[wild phoenix]

I purchase gem but i dint recieve any of it.

[echo heath]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

contact customer support and tell them you didn't receive your gems

[deep scaffold]

i cannot disconnect with my facebook account

100404 error

it's said that

[wild phoenix]

👌 👌

[zenith forge]

you cannot unbind yourself, you need CS to do that, go contact them @deep scaffold

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[deep scaffold]

ok

[cursive folio]

@jolly vault me too but already ended bot events. They roll back of 1 day?

[carmine hedge]

So i got rollback compensation, although I don't think I got rollbacked , was this given to everyone ?

[outer herald]

Everyone on the Avrora server I believe

[misty crow]

^

[gilded pewter]

How do i get she Modernization od WARSPITE

*of

[misty crow]

#gameplay-help for such questions

[gilded pewter]

Ok thx

[feral moth]

what's the right procedure to change old twitter bind into a new twitter account? Do I simply unbind the old twitter and re-bind with the new one while inside the game?

[zenith forge]

@feral moth yes, you manually unbind your old twitter and bind it using your new twitter account on your game settings (not on login screen)

but if you can't unbind, go contact CS to unbind it for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[feral moth]

unbind and re bind while still inside the game right?ok I will try it

[verbal crow]

hi , tech support team .. may i ask how long today maint will be ?? #game-news still not announce patch notes yet .. thanks in advance.

[echo heath]

wait until it's posted and then you'll know

[verbal crow]

oh , okay ... thanks.

[jovial rock]

Hello guys where i can exhange that j talisman?

There's no exhange shop

[zenith forge]

Ryuujou event banner.

[jovial rock]

Oh thanks

[cobalt snow]

for future reference, this would be more suitable for #gameplay-help

[orchid umbra]

Hi, can i play with my phone account in the PC via emulator?

[echo heath]

yes

[soft tapir]

Myself and others here do, I use bluestacks, just bind your account so it works back and fourth

[tranquil saffron]

More often than not I'm not receiving notifications (audio or standard text) until I start the game. Google Pixel 3a XL. I'm not in Do Not Disturb mode. And I've checked the app settings / in game settings are correct.

[fast tree]

Are there any know bugs with sub weekly? I kill the boss but the mission success screen doesn't pop up and the timer runs down

[echo heath]

check #known-bugs

[tribal wedge]

... can I get some help with my discord nickname because I went to bot-spam thinking I couldn't change it, managed to change it to something I don't want, and now I want my actual nickname back but can't change back...

[manic creek]

Game crashes for me (when in dockyard filter) after I updated the OS, I've tried reinstalling and it still does that

[sinful yoke]

@tribal wedge

@manic creek can you try a file repair?

[manic creek]

File repair doesn't do anything but make the taps to my phone lag

How long should I be on the file repair screen for it to work?

[sinful yoke]

you restart the app

[tribal wedge]

Oh hey, thanks for that. xD

[sinful yoke]

then it should go through like an update if its repairing anything

[tribal wedge]

I didn't know the limit was 32 characters.

... its probably why my first attempt to change back didn't work...

[manic creek]

@sinful yoke problem still persists

[sinful yoke]

what is your phone?

[manic creek]

iPhone 6

I updated from iOS 12 to 13

[sinful yoke]

and it only crashes there?

[manic creek]

Azur lane is the only problem app

[sinful yoke]

so it does crash elsewhere within azur lane?

[manic creek]

Arknights and FGO work fine

No crashes elsewhere

[sinful yoke]

azur lane requires 2 gb of ram to run stable, iphone 6 has 1gb of ram

your phone is pretty healthy to only crash there

[manic creek]

Hmmm

Worked perfectly fine before

Even on 60fps

I was wrong this in an iPhone 6s

2 gigs of ram

Guess its time to upgrade phones

[sinful yoke]

ahh

it may be getting a bit unstable with azur lane then at this point in time

[plain sphinx]

I never got a reply from the support

[sinful yoke]

when did you send a ticket?

[plain sphinx]

Feb 29

[sinful yoke]

please try sending a follow up to bump it

[final anchor]

So in many other games, after you download voice pack, most games updates voicepack along with the game client every time you get patch, automatically.

Why is AL manual voicepack update 24/7? What's the point of making DLC update separately and not auto update when game client updates?

[echo heath]

save people data

[final anchor]

that makes 0 sense but thanks

[sinful yoke]

this isnt even a tech question

not everyone has the storage space for the game

saving them some data is a little qol for those people

and if you think there arent that many people with storage issues, you may be surprised

[final anchor]

No no I get that if you don't have voicepack you don't get it

that's how it is in other games too though

if you don't have voicepack it don't autoupdate

but when you have voicepack it will update voicepack automatically while client updates

so you don't have to go and manually download the voicepack

[echo heath]

Not a bad idea. You can always suggest it in #game-feedback

[sinful yoke]

google play may have them in the google play store
as for iphone, they only specify "your device can/cant run this" with no specifics in specs

[celest yacht]

Just got a new phone after being without one for 2 months, can anyone help me recover my account?

[sinful yoke]

did you bind your account previously?

[celest yacht]

Yeah, but when I tried to login it sent me to The tutorial

[sinful yoke]

can you try logging into all servers? you may be on the wrong one

[celest yacht]

Oh didn't realize that mattered, Will try!

[tropic jasper]

when the new updates available to be downloaded

it's usually available before the MT ended right?

[misty crow]

yes

[supple frigate]

Please end maintenance

[misty crow]

I think the rest of us don't want game breaking bugs

[supple frigate]

@misty crow yeah

[tropic jasper]

then, when it'll be available

i'd like to download it earliear, so i can play right after the MT end

especially this MT is 2 hours longer

[soft tapir]

Maintenance ends in 3 hours, maybe open the app with one hour left and see

[spring grotto]

Itll be posted in #game-news 99% of the time when the predownload is available

[topaz garden]

Am I right in thinking the devs have said that (assuming we asked support) we'l get the ships we lost in the rollbacks not too long ago?

[misty crow]

i mean

you have told them what you lost right?

[topaz garden]

(sorry for later reply) but yea I have

Kinda missed key detail. That today after the maintenance was when they were going to deal with it?

[gleaming socket]

Did anyone who sent support a message about lost ships during rollbacks actually get their ships back?