#tech-support | Azur Lane Official | Page 120

zenith forge Mar 15, 2020, 3:00 PM

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try to use a VPN called 1.1.1.1

tropic verge Mar 15, 2020, 3:00 PM

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do i need to pay?

zenith forge Mar 15, 2020, 3:00 PM

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install that, enable it, then start your Azur Lane again to see if it works

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nah that's 101% free

tropic verge Mar 15, 2020, 3:00 PM

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101%

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sounds legit

zenith forge Mar 15, 2020, 3:00 PM

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there's also people having same issues like you and it works for them.

pastel sleet Mar 15, 2020, 3:00 PM

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oof isnt working

prime grove Mar 15, 2020, 3:01 PM

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Anyone know how to fix this?

📎 image0.png

zenith forge Mar 15, 2020, 3:01 PM

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another network connection issues bruhfast

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@prime grove is it possible for you to switch to another internet connection?

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@pastel sleet try to reinstall the game, but this time, after uninstalling, do this

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📎 unknown.png

pastel sleet Mar 15, 2020, 3:03 PM

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ok I'll try it

zenith forge Mar 15, 2020, 3:03 PM

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oh wait actually someone also have the same issues like you b4 @pastel sleet

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📎 unknown.png

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bruhfast

pastel sleet Mar 15, 2020, 3:04 PM

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I see

spring grotto Mar 15, 2020, 3:16 PM

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@zenith forge Just for a bit of noting as well, Reed. Only people w/ the Feedback Assistant roles can use that command (so not even mods have the power to) ChocolaWink Except Yama, but that's just b/c he's too stonk

📎 Capture.JPG

zenith forge Mar 15, 2020, 3:17 PM

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@spring grotto yea ik but some days ago Fish said that every mods can attach feedback assistant role and helping with the checkbind.

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so there's one time fish help me to checkbind as well, and then he remove the role again from himself

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idk if that's illegal or nah but there's no one around when someone asked to checkbind SadCat

spring grotto Mar 15, 2020, 3:18 PM

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Well, no real harm in it I guess Kanathink

zenith forge Mar 15, 2020, 3:19 PM

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i'll still ping you or kawaa if you both are around, and the last one gonna be Yama.

pastel sleet Mar 15, 2020, 3:20 PM

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still isnt working

zenith forge Mar 15, 2020, 3:20 PM

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sorry for the inconvenience, i'll note to ping feedback assistant only in the future 🙏

spring grotto Mar 15, 2020, 3:20 PM

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Oh, no problem at all UmuPat

zenith forge Mar 15, 2020, 3:21 PM

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@pastel sleet you've done with the reinstalling?

pastel sleet Mar 15, 2020, 3:21 PM

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yeah I uninstalled and deleted all of the files related to azur lane and the reinstalled

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dunno if I missed something though

zenith forge Mar 15, 2020, 3:21 PM

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well, this is another one that new for me, probably Toast can help.

@spring grotto backread about @pastel sleet case : https://discordapp.com/channels/456397991847395339/488684387932700672/688760426934042700

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TL;DR stuck on enty loadingscreen (new fresh installed game) and getting endless loading.
device used samsung galaxy s9+

spring grotto Mar 15, 2020, 3:23 PM

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Hm...well since this issue is usually just due to missing/messed up files, are you completely sure you deleted the entire AL folder after you uninstalled?

pastel sleet Mar 15, 2020, 3:24 PM

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not entirely sure

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since I dont know what to look for

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but I'm pretty sure I did

zenith forge Mar 15, 2020, 3:25 PM

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if it's on android, usually it's on your memory > android folder > data/obb folder > com.YostarEN.AzurLane

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https://cdn.discordapp.com/attachments/488684387932700672/684804441529909300/IMG_20200304_234802.jpg

pastel sleet Mar 15, 2020, 3:26 PM

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yeah I deleted that

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was that the only thing I had to delete?

spring grotto Mar 15, 2020, 3:29 PM

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There are a couple folders. One in your data as well as your OBB files

pastel sleet Mar 15, 2020, 3:30 PM

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oh ok

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so I just delete both of em right?

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yeah the problem is still there

spring grotto Mar 15, 2020, 3:36 PM

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Well you'll have to uninstall, make sure they're all deleted and then try a reinstall to redownload them

spice zealot Mar 15, 2020, 3:41 PM

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I have a bugged memory. Should I just contact cs?

spring grotto Mar 15, 2020, 3:42 PM

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What's the issue you're having exactly?

spice zealot Mar 15, 2020, 3:43 PM

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The last memory from the An Shan event is locked for me. Even though I completed the task and obtained the ship

spring grotto Mar 15, 2020, 3:44 PM

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Ah, gotcha. Yeah for that you'll need to so they can manually get it unlocked for ya

pastel sleet Mar 15, 2020, 3:54 PM

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oof still isnt working

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it may just be my phone =w=

spring grotto Mar 15, 2020, 4:00 PM

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Still? That's really odd CoconutThink Unfortunately that's about the only thing I can think of causing the issue. It could be possible that it'll resolve itself randomly from a couple more reinstalls but it's no guarantee.

pastel sleet Mar 15, 2020, 4:08 PM

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thank you for trying to help

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hopefully you're right and it fixes itself soon

spring grotto Mar 15, 2020, 4:09 PM

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If you do happen to find a specific way to fix it, just let us know ChocolaWink

pastel sleet Mar 15, 2020, 4:11 PM

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can do

tropic verge Mar 15, 2020, 5:13 PM

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@zenith forgethx bro it worked

zenith forge Mar 15, 2020, 5:17 PM

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using 1.1.1.1 vpn solve your problem? @tropic verge

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if that fixed your issues, then keep using it until you get a better internet connection, or just try to play without vpn tomorrow or in another day.

austere lily Mar 16, 2020, 1:14 AM

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Not really an issue but why is this game laggier on 30fps than 60fps? It's not just lack of responsiveness due to lower frames etc. Like I literally load into missions faster if I set it to 60fps

sinful yoke Mar 16, 2020, 1:23 AM

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unfortunately I have no say but it may just be an illusion

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if not, your device might work better with more frames

karmic elm Mar 16, 2020, 2:39 AM

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Uh isn’t the boss supposed to spawn

📎 image0.png

outer herald Mar 16, 2020, 2:41 AM

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Try restarting the game @karmic elm

winter jolt Mar 16, 2020, 3:52 AM

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can this be disabled?

📎 unknown.png

spring grotto Mar 16, 2020, 3:54 AM

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Afaik, it cannot

surreal river Mar 16, 2020, 4:43 AM

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@sinful yoke Hello, I playing earlier, step out of the game for a few mins. When I tried to login, got "Unknown Error: -t". Did the Data Repair option in the upper right section. Still getting the same Error. Washington UID: 270000236. Thanz 🙂

sinful yoke Mar 16, 2020, 4:45 AM

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is your account bound?

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@surreal river

carmine hedge Mar 16, 2020, 5:04 AM

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Hi, ever since yesterday morning I can't connect to the game anymore; I keep getting Network error when landing on the log in screen

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When I try to repair the data I'm left on "loading" forever

spring grotto Mar 16, 2020, 5:08 AM

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Hm...what server are you on? And have you tried restarting your device and/or network router? Or using a different network connection?

carmine hedge Mar 16, 2020, 5:12 AM

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I thought of every possible way and even reinstalled the game; yet something as simple as restarting the phone did the trick, thanks and sorry for wasting your time

spring grotto Mar 16, 2020, 5:13 AM

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Oh, no problem at all. Glad to hear it's all good now ChocolaWink

surreal river Mar 16, 2020, 6:07 AM

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@sinful yoke Yes, I binded it to my YoStar accnt

sinful yoke Mar 16, 2020, 6:10 AM

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can you try relogging?

surreal river Mar 16, 2020, 6:11 AM

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Tried already, still getting the same error

sinful yoke Mar 16, 2020, 6:11 AM

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like you logged in with yostar using the button at the side of the screen on the left?

surreal river Mar 16, 2020, 6:15 AM

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@sinful yoke No button on the left side, just Press Start on the right side

zenith forge Mar 16, 2020, 6:15 AM

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that's not how you logging in

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if you want to login, on the login screen, press the yostar button on the left

surreal river Mar 16, 2020, 6:17 AM

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@zenith forge I Press it earlier, it's asking for an email to send a verification code.

zenith forge Mar 16, 2020, 6:17 AM

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did you fill it?

surreal river Mar 16, 2020, 6:18 AM

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@zenith forge Will try it now

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@zenith forge Thanz it work, I'm able to get into the game now.

zenith forge Mar 16, 2020, 6:27 AM

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aight, come here again if you need with technical issues Yeptune

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~~hey Kawa~~ RiandaXDSpin

surreal river Mar 16, 2020, 6:28 AM

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@sinful yoke Thanz Kawaakari 🙂

carmine hedge Mar 16, 2020, 6:51 AM

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What does data repair on mainscreen do?

zenith forge Mar 16, 2020, 6:52 AM

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sometimes it's used to fix some glitch or errors, if you feel something is wrong in the game, try to do repair gamefiles

carmine hedge Mar 16, 2020, 6:57 AM

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Issues such as my game is laggy?

sinful yoke Mar 16, 2020, 6:57 AM

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generally crashing issues or issues with ingame textures

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lagging is likely to be your phone

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where are you lagging, or is it the entire game that lags?

carmine hedge Mar 16, 2020, 6:58 AM

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Whenever I loadout a retro ship it is alot slower at equipinh than a normal ship

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Only when retrofit ships are involved

zenith forge Mar 16, 2020, 6:58 AM

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it's a known issue.

sinful yoke Mar 16, 2020, 6:58 AM

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if you are on ios, retro ships in sorties will lag

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and yes, it is a bug that is known

zenith forge Mar 16, 2020, 6:59 AM

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AmazonPoint

carmine hedge Mar 16, 2020, 6:59 AM

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Will data repair remove all my loadouts?

sinful yoke Mar 16, 2020, 6:59 AM

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it will not

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all your loadouts will remain as theyre serverside

carmine hedge Mar 16, 2020, 6:59 AM

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Ok good. I a tyally have a texture bug too

zenith forge Mar 16, 2020, 7:00 AM

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would be good if you screenshot the texture bug and send it in #bug-reports

btw, is your texture bug happened only once or it's always happening?

carmine hedge Mar 16, 2020, 7:00 AM

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📎 image0.jpg

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Like this

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Its the only background that dosnt work

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Of all the ships

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Always happen

zenith forge Mar 16, 2020, 7:02 AM

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i don't think that's a texture bug, i think it's because your screen is kinda "squared"

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because the texture should be like that, isn't it? @sinful yoke

carmine hedge Mar 16, 2020, 7:02 AM

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But it dosnt happen to any otheer ships

zenith forge Mar 16, 2020, 7:02 AM

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📎 unknown.png

carmine hedge Mar 16, 2020, 7:02 AM

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Only tashkant

sinful yoke Mar 16, 2020, 7:02 AM

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not a bug

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unless u want to report your screen resolution as one EntyHeh thats not a bug either

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its your resolution

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since she has a unique background, it wont fill the screen like other backgrounds

carmine hedge Mar 16, 2020, 7:04 AM

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Is it worth reporting maybe they can add a function to change the game to fit 4:3 resolution?

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They did that for some phones

sinful yoke Mar 16, 2020, 7:04 AM

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they already did a phone resolution overhaul

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if they didnt yours would have weird bars forcing it to be 9:3 resolution SandyWink

carmine hedge Mar 16, 2020, 7:05 AM

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notlikeatago i see

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Oh I fixed it. I just temoved background. But now it looks like I am simply abusing her. Cus no gulag context

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notlikeatago

carmine hedge Mar 16, 2020, 7:25 AM

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i paid for the trade license but i still dont have it in my account D:

zenith forge Mar 16, 2020, 7:26 AM

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go contact customer support @carmine hedge

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/techsupport

pale pagodaBOT Mar 16, 2020, 7:26 AM

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zenith forge Mar 16, 2020, 7:27 AM

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they will help you with it.

click the link, go click [contact us] button, fill it with your account information, your current active email, your account issues, and iirc you need to send an attachments about your purchasing history.

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after that, just wait for CS response, usually it's gonna take around 5+ business days.

carmine hedge Mar 16, 2020, 7:29 AM

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LaffeyThumbsUp

celest flax Mar 16, 2020, 7:58 AM

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my game keeps restarting by itself for no reason

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its almost unplayable

zenith forge Mar 16, 2020, 8:12 AM

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try to initiate repair gamefiles and see if it's fixed or nah @celest flax

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if there's nothing changed, try to initiate a fresh reinstall. but after uninstalling the game, try to do this.

📎 unknown.png

celest flax Mar 16, 2020, 8:16 AM

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@zenith forge ive done this several times

zenith forge Mar 16, 2020, 8:36 AM

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may we know what kind of devices you're using? @celest flax

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try to run Azur Lane without having any apps running in the background

celest flax Mar 16, 2020, 8:53 AM

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@zenith forge Huawei Y6 2018

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it runs fine

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it randomly restarts by itself

zenith forge Mar 16, 2020, 8:59 AM

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@celest flax did your phone have lock background app feature?

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something like this, hold on let me take a screenshot

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📎 Screenshot_2020-03-16-16-00-45-213_com.android.systemui.jpg 📎 Screenshot_2020-03-16-16-00-49-030_com.android.systemui.jpg

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idk how does it work on your device, but on mine, you hold click Azur Lane on background apps, and then click lock.

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the purpose of using this is to avoid the application to restart itself, especially after minimizing the app if you do something related to multitasking

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try to look on your device settings if there's nothing related to lock background app on your background app buttons @celest flax

celest flax Mar 16, 2020, 9:12 AM

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@zenith forge ill try

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it does have a lock

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lets see if it makes a diff

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@zenith forge it happened again

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sad

zenith forge Mar 16, 2020, 9:32 AM

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can you screenshot all of your background apps? @celest flax

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i mean, go to your application management, choose the running apps tab, and let me see which apps running in the background

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another request, i just checked Huawei Y6 2018 specifications, is it the ones who have 1GB of RAM, or 2GB of RAM?

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if your device only contains 1GB of RAM, i believe it's too outdated, you need at least 2GB of RAM to run AL, isn't it? @sinful yoke

celest flax Mar 16, 2020, 9:36 AM

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2gb

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i am using nothing but AL

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📎 Screenshot_20200316-173719.jpg

zenith forge Mar 16, 2020, 9:42 AM

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yeah but that's not what I mean

celest flax Mar 16, 2020, 9:43 AM

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o?

zenith forge Mar 16, 2020, 9:43 AM

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some devices who installing facebook, twitter, whatsapp, or something similiar like those, are basicly having a system app running in the background even though those apps are not in use.

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that's why I need a screenshot of your running system apps on your device settings.

celest flax Mar 16, 2020, 9:43 AM

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where at tho

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which settings was it in again?

zenith forge Mar 16, 2020, 9:44 AM

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it should be on your device settings > apps > running apps

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📎 Screenshot_2020-03-16-16-44-36-054_com.miui.securitycenter.jpg

celest flax Mar 16, 2020, 9:45 AM

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📎 Screenshot_20200316-174431.jpg

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ah that lol

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wait

zenith forge Mar 16, 2020, 9:45 AM

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my device have a terrible visual of showing RAM usage, but as you can see, there's RAM usage on it.

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take that as an example, i'm not using my WhatsApp but it takes 100MB of my RAM, which is kinda annoying for most standard smartphones who have 2GB RAM or less.

celest flax Mar 16, 2020, 9:46 AM

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kekw

📎 Screenshot_20200316-174527.jpg

zenith forge Mar 16, 2020, 9:47 AM

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can you click all apps? and screenshot again?

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there must be a running apps or something

celest flax Mar 16, 2020, 9:47 AM

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theres no running apps

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option i mean

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like its not there

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only enabled or disabled

zenith forge Mar 16, 2020, 9:47 AM

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how about if you click that three dot "more" ??

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that All Apps can be dragged down though, there should be Running apps OR system apps.

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try to find all of your system apps that runs.

celest flax Mar 16, 2020, 9:50 AM

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found it

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its in dev options

zenith forge Mar 16, 2020, 9:50 AM

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aight, take a screenshot and send it here.

celest flax Mar 16, 2020, 9:50 AM

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📎 Screenshot_2020-03-16-17-50-09.jpg

zenith forge Mar 16, 2020, 9:51 AM

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is that all, or you can do another scrolldown?

celest flax Mar 16, 2020, 9:52 AM

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that's all

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thats the whole scrollshot

zenith forge Mar 16, 2020, 9:52 AM

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hmmm, is that SwiftKey and Scrollshot are coming as factory apps? or a 3rd party app that you downloaded manually?

celest flax Mar 16, 2020, 9:53 AM

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factory

zenith forge Mar 16, 2020, 9:55 AM

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i was gonna suggest if you uninstall both of that app.

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but if those two apps are coming as factory app, there's nothing I can do to solve it, you might need gonna wait for official Feedback Assistant coming here.

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is your OS updated btw?

celest flax Mar 16, 2020, 9:57 AM

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ye

zenith forge Mar 16, 2020, 9:59 AM

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how about clear your AL cache and try to run it one more time to see if it's keep restarting or no? @celest flax

oblique glade Mar 16, 2020, 11:19 AM

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Does arkights work on iPhone 5s?

zenith forge Mar 16, 2020, 11:21 AM

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I think you're in the wrong server @oblique glade

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but iPhone 5s are outdated for Azur Lane, idk about Arknights.

celest flax Mar 16, 2020, 1:10 PM

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=@zenith forge yeah i cant play

carmine hedge Mar 16, 2020, 1:46 PM

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Hi guys

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Can someone help me about hash file check failed

zenith forge Mar 16, 2020, 1:47 PM

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@celest flax case closed, game works after locking app background for AL

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@carmine hedge are you able to repair gamefiles on login screen?

carmine hedge Mar 16, 2020, 1:47 PM

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Uhh no..

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I reinstalled it but nothing works

zenith forge Mar 16, 2020, 1:47 PM

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is your connection stable?

carmine hedge Mar 16, 2020, 1:47 PM

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Yes

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The update download is fast but when it close its say file update failed

zenith forge Mar 16, 2020, 1:48 PM

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@carmine hedge try to restart your device and access your AL again, it's a corrupted files.

carmine hedge Mar 16, 2020, 1:48 PM

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And when i reopened it says hash file check failed

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I did that too

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Im gonna miss the daily gifts

zenith forge Mar 16, 2020, 1:49 PM

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do you have enough memory space to play AL? make sure you have around 3GB space to play AL

carmine hedge Mar 16, 2020, 1:49 PM

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Yes

zenith forge Mar 16, 2020, 1:50 PM

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hmmm, weird.

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some weeks ago a person have an issue exactly like yours, and restarting device fixed that problem.

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can you do like, restart device and then reinstall the game?

carmine hedge Mar 16, 2020, 1:50 PM

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I'll try that

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Wait...

zenith forge Mar 16, 2020, 1:51 PM

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after you uninstall the game, open your file manager, and then search your Azur Lane files, delete it manually, make sure there's no AL files, and then install the game again.

carmine hedge Mar 16, 2020, 1:56 PM

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I restart my phone but nothing works

celest flax Mar 16, 2020, 1:59 PM

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@zenith forge actually

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it crashed again

carmine hedge Mar 16, 2020, 1:59 PM

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@zenith forge

zenith forge Mar 16, 2020, 2:02 PM

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@celest flax still crashing? idk what kind of other method to solve it since we already try like all of methods for it.

in the past, Toaster says just keep reinstalling and see if it works after a couple of reinstalling.

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@carmine hedge it's still showing error hash?

carmine hedge Mar 16, 2020, 2:02 PM

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Yeah

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I uninstalled it again and reinstall

zenith forge Mar 16, 2020, 2:02 PM

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how about you go to your AL apps on settings, clear cache, and try to run your AL once again?

carmine hedge Mar 16, 2020, 2:03 PM

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Im installing it again

zenith forge Mar 16, 2020, 2:03 PM

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aight, after the reinstall, if it's still showing hash error, try to clear cache your AL apps from your device settings

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📎 unknown.png

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📎 unknown.png

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these are solutions from Official Feedback Assistant related to hash error.

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honourable mention @misty crow, in case Ender knows best method for these kind of issue.

carmine hedge Mar 16, 2020, 2:05 PM

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Right ok i will try that thank you..

zenith forge Mar 16, 2020, 2:06 PM

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aight, let me know if it works again or nah

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Yeptune

carmine hedge Mar 16, 2020, 2:06 PM

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Tomorrow maybe

zenith forge Mar 16, 2020, 2:09 PM

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no worries, just @ me, or @ mods who have Feedback Assistant role.

proven mist Mar 16, 2020, 2:27 PM

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is it possible to unbind yostar account and just use facebook login?

zenith forge Mar 16, 2020, 2:27 PM

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yes, to unbind, you need to contact customer support

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/techsupport

pale pagodaBOT Mar 16, 2020, 2:27 PM

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lean latch Mar 16, 2020, 4:49 PM

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Please, restore my account, Sergey05

zenith forge Mar 16, 2020, 4:51 PM

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go contact customer support @lean latch

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/techsupport

pale pagodaBOT Mar 16, 2020, 4:51 PM

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carmine hedge Mar 16, 2020, 6:40 PM

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My game has been checking for updates for the past 30 minutes, can someone help?~~

zenith forge Mar 16, 2020, 6:40 PM

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is your internet connection stable? @carmine hedge

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try to restart you mobile data / wifi router

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if possible, try switching to another internet connection

carmine hedge Mar 16, 2020, 6:41 PM

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It's stable, I'm currently working from home and everything else works just fine, already reinstalled the game but didn't solve it~~

sinful yoke Mar 16, 2020, 6:42 PM

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try restarting your device firstly

carmine hedge Mar 16, 2020, 6:42 PM

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ya, did it before trying anything else

zenith forge Mar 16, 2020, 6:43 PM

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try to close the game completely, and then try to clear cache.

carmine hedge Mar 16, 2020, 7:01 PM

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It worked after a couple times doing it, thankss~~

proven mist Mar 16, 2020, 9:11 PM

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wuts the general time the emails get responded to? its been almost 7hr
im just curious

sinful yoke Mar 16, 2020, 9:12 PM

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5+ business days

proven mist Mar 16, 2020, 9:12 PM

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kk

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can i contact someone here to help with unbinding email?

cobalt snow Mar 16, 2020, 10:22 PM

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you need to contact support directly for unbinding, no one here can really help with that

carmine hedge Mar 17, 2020, 12:33 AM

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@zenith forge its ok now thanks

carmine hedge Mar 17, 2020, 5:48 AM

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Hii

sinful yoke Mar 17, 2020, 5:48 AM

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hello

carmine hedge Mar 17, 2020, 5:48 AM

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How are you?

sinful yoke Mar 17, 2020, 5:48 AM

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im fine do you have a question? HappyHamm

carmine hedge Mar 17, 2020, 5:50 AM

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Yes. What this group is talking about is just a lot of people. So it’s interesting.

zenith forge Mar 17, 2020, 5:50 AM

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this place is used for users who having technical issues with the game.

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if you have one, feel free to send a message here

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Yeptune

carmine hedge Mar 17, 2020, 5:51 AM

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Aaa ok thank u,And what kind of group is there to chat with people.?

zenith forge Mar 17, 2020, 5:51 AM

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oh, go to #al-general then.

carmine hedge Mar 17, 2020, 9:05 AM

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@zenith forge

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It happen again!!

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📎 Screenshot_20200317-170443_Azur_Lane.jpg

zenith forge Mar 17, 2020, 9:07 AM

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@carmine hedge try to clear cache again and see if it works

carmine hedge Mar 17, 2020, 9:08 AM

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Nothing happened

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@zenith forge

zenith forge Mar 17, 2020, 9:11 AM

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hmmm, what did you do yesterday to make it work?

carmine hedge Mar 17, 2020, 9:11 AM

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Well i reinstalled it and waited to finish the update file and it open

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I played like a minute before and when i open it there is a file check failed again

zenith forge Mar 17, 2020, 9:14 AM

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well, how about try to reinstall again?

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at this point i still assume that your internet connection who makes that error.

carmine hedge Mar 17, 2020, 9:16 AM

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Its impossible i played a like a minute ago

zenith forge Mar 17, 2020, 9:16 AM

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and it makes downloading updates & data interrupted, causing corrupted files that triggers hash file errors

carmine hedge Mar 17, 2020, 9:16 AM

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And my internet connection is fast

zenith forge Mar 17, 2020, 9:16 AM

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well, fast internet connection is not the problem

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it still can cause an issue if it's fast but it's unstable

carmine hedge Mar 17, 2020, 9:17 AM

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Ahhh ok i get it now

zenith forge Mar 17, 2020, 9:17 AM

#

have you tried to switch into another internet connection to see if there's any difference?

carmine hedge Mar 17, 2020, 9:17 AM

#

Our internet somtime is unstable so maybe thats the reason i think

#

Because i open the game in morning time so on that time the internet is fine

zenith forge Mar 17, 2020, 9:19 AM

#

yeah, as example, @jolly sierra use really slow mobile data some days ago, like, it's just 20Kbps, but since it's stable on 10-20Kbps, it can handle AL properly.

and then there's another case of mine, I have around 20Mbps internet connection, but always getting "timed out" every 3 minutes (provider issue), that makes my AL keeps crashing no matter how fast my connections are.

carmine hedge Mar 17, 2020, 9:19 AM

#

I just look at it again tomorrow i will not reinstalled it so that i can if the internet is really the problem

#

Well for you its "timed out" but to me its hash file and you say its corrupting an update file so its kinda alarming

zenith forge Mar 17, 2020, 9:20 AM

#

no no no

#

i mean, request timed out, not timed out in AL, but my internet provider

carmine hedge Mar 17, 2020, 9:21 AM

#

Ahh ok

zenith forge Mar 17, 2020, 9:21 AM

#

📎 hqdefault.png

#

something like these.

carmine hedge Mar 17, 2020, 9:21 AM

#

I just look at it again

zenith forge Mar 17, 2020, 9:22 AM

#

do you have a pc?

carmine hedge Mar 17, 2020, 9:22 AM

#

Only loptop

zenith forge Mar 17, 2020, 9:22 AM

#

that's fine, is it connected to the internet that you used to play AL?

carmine hedge Mar 17, 2020, 9:22 AM

#

Yes

zenith forge Mar 17, 2020, 9:22 AM

#

aight let's do some research

carmine hedge Mar 17, 2020, 9:22 AM

#

Oj

#

Ok

zenith forge Mar 17, 2020, 9:23 AM

#

open your laptop, go to start menu, type command prompt, and then open it

carmine hedge Mar 17, 2020, 9:23 AM

#

And then

zenith forge Mar 17, 2020, 9:23 AM

#

📎 unknown.png

#

it should look like this, right?

carmine hedge Mar 17, 2020, 9:23 AM

#

Yes

zenith forge Mar 17, 2020, 9:23 AM

#

aight, then try to type this

#

ping 8.8.8.8 -t

#

and then press enter

carmine hedge Mar 17, 2020, 9:24 AM

#

Wait

zenith forge Mar 17, 2020, 9:24 AM

#

📎 unknown.png

#

try to take a screenshot of the result like this

#

if you're not using discord on your laptop, just take a photo from it

carmine hedge Mar 17, 2020, 9:26 AM

#

Ahh i see it now

zenith forge Mar 17, 2020, 9:27 AM

#

anything wrong?

carmine hedge Mar 17, 2020, 9:28 AM

#

There is some request timed out

zenith forge Mar 17, 2020, 9:28 AM

#

a stable connection should look like the screenshot that i send

#

well, that explains everything.

carmine hedge Mar 17, 2020, 9:28 AM

#

Yeah hahahah

#

Phew its ok now

zenith forge Mar 17, 2020, 9:30 AM

#

like I said, i had that issue before, internet provider keeps giving RTO every 10 or 20 seconds.

#

so that makes my internet unstable.

carmine hedge Mar 17, 2020, 9:30 AM

#

I get it now

zenith forge Mar 17, 2020, 9:30 AM

#

AL keep timed out, downloads keeps getting network error, and else.

carmine hedge Mar 17, 2020, 9:30 AM

#

Ahh thats explain a lot now

#

So the hash file issue is just from the unstable connection

zenith forge Mar 17, 2020, 9:31 AM

#

that's why I suggest you to switch into another internet connection if possible, it's okay if it's slow, as long as it's stable

#

yes Yeptune

carmine hedge Mar 17, 2020, 9:31 AM

#

And there is no corruption files going on

#

Ahh ok ok

#

Arigatuuu~~~ @zenith forge

zenith forge Mar 17, 2020, 9:32 AM

#

hash file error can also happened because a corrupted files, most of the time, reinstall and having stable internet connection solves it.

#

aight, come here again if you have any technical issues

#

Yeptune

carmine hedge Mar 17, 2020, 9:32 AM

#

Haiii~~~~

#

Smilebuki

#

📎 Screenshot_20200317-173420_Azur_Lane.jpg

#

@zenith forge its fine now hehe

zenith forge Mar 17, 2020, 9:35 AM

#

you switch to another connection?

carmine hedge Mar 17, 2020, 9:37 AM

#

Yes

mental jewel Mar 17, 2020, 9:45 AM

#

Good morning, I need your help

zenith forge Mar 17, 2020, 9:45 AM

#

yes?

mental jewel Mar 17, 2020, 9:46 AM

#

I've got some rollback issues with gems

#

I sent a mail and all, they answered me in one day and wanted my UID, Server and Google play receipt, I sent another mail with these informations but It's been four days and they haven't answered me yet

misty crow Mar 17, 2020, 9:48 AM

#

they don't work on weekends

#

and given the situation in china, it's gonna take a bit longer

mental jewel Mar 17, 2020, 9:49 AM

#

Ok thanks

maiden venture Mar 17, 2020, 10:01 AM

#

So... my game crashes and restarts when a sortie loading screen is at 100%

#

Do I initiate a data repair?

#

Oh wait, nevermind

#

The golden rule of debugging: TRY TO CLEAR CACHE FIRST

zenith forge Mar 17, 2020, 10:09 AM

#

Kek

maiden venture Mar 17, 2020, 10:09 AM

#

SandyLul

zenith forge Mar 17, 2020, 10:09 AM

#

and make sure you have stable connection.

maiden venture Mar 17, 2020, 10:09 AM

#

Yessir!

maiden venture Mar 17, 2020, 11:59 AM

#

Looks like the golden rule failed me.

#

So I cleared cache, and I had played for a little while... until it crashed again, and again, and again while sortieing.

#

Does it have a connection to the fact that my game is in my SD card?

#

Should I repair data?

zenith forge Mar 17, 2020, 12:19 PM

#

try to repair gamefiles then @maiden venture

#

it that doesn't work, (if possible) try to switch to another stable connection and see if there's any difference

buoyant smelt Mar 17, 2020, 12:36 PM

#

Hello, does anybody know how long the account can stay inactive before it's automatically deleted?
due to some business I wouldn't be able to login for about two years

misty crow Mar 17, 2020, 12:36 PM

#

it doesn't get deleted

buoyant smelt Mar 17, 2020, 12:37 PM

#

So I can just leave it as it is then, assuming the game is still going well two years later?

misty crow Mar 17, 2020, 12:38 PM

#

yes

buoyant smelt Mar 17, 2020, 12:38 PM

#

ok, thank you

maiden venture Mar 17, 2020, 1:10 PM

#

@buoyant smelt I hope your shipgirls doesn't get too lonely.

#

@zenith forge If it was an unstable connection, it would just go back to the menu where a random girl will say "Azur Lane"... which is not my case, sadly.

zenith forge Mar 17, 2020, 3:00 PM

#

@maiden venture well, unstable doesn't mean you can't login. it can be a case when you can login but disconnected when do battles ingame since it's unstable.

#

make sure you have enough free space, and i'd suggest to make your Azur Lane placed in your internal memory, since placing it on SD card sometimes trigger corrupted file when SD card accidentally ejected or something

chilly geode Mar 17, 2020, 4:07 PM

#

so i didnt get an email from yostar yet

#

pretty sure its been 1-5 days now

zenith forge Mar 17, 2020, 4:08 PM

#

are you contacting them from the helpshift?

#

or manually through their email?

chilly geode Mar 17, 2020, 4:08 PM

#

i got told to go to their email

#

i wasnt told to ping one of the staff here so i waited

zenith forge Mar 17, 2020, 4:09 PM

#

well technically don't ping staff

#

and if you're using helpshift make sure you fill the email section with the email you're currently used.

chilly geode Mar 17, 2020, 4:09 PM

#

where do i locate the helpshift

zenith forge Mar 17, 2020, 4:09 PM

#

/techsupport

pale pagodaBOT Mar 17, 2020, 4:09 PM

#

chilly geode Mar 17, 2020, 4:09 PM

#

ahh that website

zenith forge Mar 17, 2020, 4:09 PM

#

click that link, and then click [Contact Us] button.

chilly geode Mar 17, 2020, 4:10 PM

#

thank you i didnt see that last time

#

I have submitted my report thankyou again. hopefully this time it works.

#

i just get the same message ;/

#

Do not reply below this line

Azur Lane Support Team
March 17, 2020, 16:15 +0000
Hi there,

You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.

Thank you!

zenith forge Mar 17, 2020, 4:16 PM

#

that's autoreply

chilly geode Mar 17, 2020, 4:16 PM

#

so do i keep waiting?

zenith forge Mar 17, 2020, 4:16 PM

#

wait for human response

#

yes, 5+ business days

chilly geode Mar 17, 2020, 4:16 PM

#

probably busy over there due to the stuff thats going on

zenith forge Mar 17, 2020, 4:16 PM

#

yea, outbreak.

chilly geode Mar 17, 2020, 4:17 PM

#

well hopefully everything goes okay for them my issue is not as important than that right now

zenith forge Mar 17, 2020, 4:18 PM

#

you have an issue that only can be solved by the staff?

#

oh, binding issue, just checked.

chilly geode Mar 17, 2020, 4:19 PM

#

yeah

zenith forge Mar 17, 2020, 4:19 PM

#

it took 2 days for me before, well, hope yours can be faster too.

chilly geode Mar 17, 2020, 4:19 PM

#

I hope so too but im willing to wait another week if it needs

zenith forge Mar 17, 2020, 4:20 PM

#

next time just use the helpshift, i believe it's easier for them since the data contained from yours are organized in a form thing.

chilly geode Mar 17, 2020, 4:20 PM

#

ahhh okie dokie that makes alot of sense thankyou.

zenith forge Mar 17, 2020, 4:20 PM

#

your welcome, come here again if you get a reply / not getting a reply after 5+ days.

chilly geode Mar 17, 2020, 4:21 PM

#

I will do.

zenith forge Mar 17, 2020, 4:21 PM

#

RenownThumbsup

zenith forge Mar 17, 2020, 5:34 PM

#

@paper eagle are you having unstable connection?

paper eagle Mar 17, 2020, 5:34 PM

#

@zenith forge No

zenith forge Mar 17, 2020, 5:35 PM

#

hmm, is it possible to switch into another internet connection?

paper eagle Mar 17, 2020, 5:35 PM

#

I'll try

plucky breach Mar 17, 2020, 5:39 PM

#

I have a problem. Recently, I reset all the phone settings and lost my account.
The main problem is that the account has been linked and I can enter the game using this account, but the account itself is not in the line with the servers

sinful yoke Mar 17, 2020, 5:40 PM

#

do you have your uid?

plucky breach Mar 17, 2020, 5:42 PM

#

@sinful yoke sorry i don't know what is uid

sinful yoke Mar 17, 2020, 5:42 PM

#

it is a string of numbers

#

it is located on the screen you change your secretary, it has stats on it

zenith forge Mar 17, 2020, 5:42 PM

#

@plucky breach

📎 unknown.png

sinful yoke Mar 17, 2020, 5:42 PM

#

people sometimes have a screenshot of it

zenith forge Mar 17, 2020, 5:42 PM

#

wait, kawa.

#

what is "not in the line with the servers" mean?

sinful yoke Mar 17, 2020, 5:43 PM

#

that they cannot find it on other servers

#

you are better off asking them, they wrote the message
im only attempting to understand EntyHeh

zenith forge Mar 17, 2020, 5:44 PM

#

yea because he said The main problem is that the account has been linked and I can enter the game using this account

which sounds not like a problem.

#

@plucky breach did you tried to login on all 4 servers and see if your accounts there?

sinful yoke Mar 17, 2020, 5:44 PM

#

it sounds like they didnt bind or login to wrong account

chilly geode Mar 17, 2020, 5:45 PM

#

exactly similiar to my problem

plucky breach Mar 17, 2020, 5:45 PM

#

@sinful yoke all my data has been deleted and no screenshots . Can any of my friends see him?

chilly geode Mar 17, 2020, 5:46 PM

#

but my problem wasnt with the deletion

sinful yoke Mar 17, 2020, 5:46 PM

#

your account isn’t ever fully deleted so dont worry SandyWink

#

@plucky breach when you bound you account, did you do it in ingame settings?

#

@chilly geode what is your issue atm?

chilly geode Mar 17, 2020, 5:47 PM

#

its already trying to get resolved its just binding problem

#

inaccessable email

sinful yoke Mar 17, 2020, 5:47 PM

#

ah okay

#

contact customer support regarding that to recover your account

#

/techsupport

pale pagodaBOT Mar 17, 2020, 5:47 PM

#

plucky breach Mar 17, 2020, 5:48 PM

#

@sinful yoke yes , i think

chilly geode Mar 17, 2020, 5:48 PM

#

already done EntyDance

sinful yoke Mar 17, 2020, 5:48 PM

#

do make sure to tell them you dont have access to the email

chilly geode Mar 17, 2020, 5:48 PM

#

done that as well

sinful yoke Mar 17, 2020, 5:49 PM

#

@plucky breach can you try logging in again with the bind you created at the title screen on the right side of the screen? when you login, try logging into all servers again

#

ignore the player mark on the servers as it wont show your account until you login to it

paper eagle Mar 17, 2020, 5:59 PM

#

@zenith forge Still doesn't work

zenith forge Mar 17, 2020, 5:59 PM

#

hmm, weird.

#

try to clear cache and start your AL again.

obsidian harbor Mar 17, 2020, 5:59 PM

#

i got the same problem as @paper eagle

zenith forge Mar 17, 2020, 6:00 PM

#

if that's still not working, then try to use a vpn. @paper eagle

#

@obsidian harbor you also have internet connection?

obsidian harbor Mar 17, 2020, 6:00 PM

#

yes i do

paper eagle Mar 17, 2020, 6:00 PM

#

okç

zenith forge Mar 17, 2020, 6:00 PM

#

wait, sorry i was confused xD

#

you also have same issues with him? can't connect to the game?

#

if possible, try to switch into another internet connection.

#

if you can't then try to use a vpn.

#

and see if there's any difference

obsidian harbor Mar 17, 2020, 6:01 PM

#

i tried on my phone and on my pc, cant connect any other internet connection

#

but i ll try the vpn thing

zenith forge Mar 17, 2020, 6:02 PM

#

i recommend to use 1.1.1.1 app

#

since it's free and stable vpn.

obsidian harbor Mar 17, 2020, 6:02 PM

#

kay i ll try that then thanks

plucky breach Mar 17, 2020, 6:03 PM

#

@sinful yoke

📎 Screenshot_2020-03-17-20-58-30-711_com.YoStarEN.AzurLane.png

#

İ try but nothing

zenith forge Mar 17, 2020, 6:03 PM

#

is that a screenshot from your lost account?

#

or it's a new account?

plucky breach Mar 17, 2020, 6:04 PM

#

New

sinful yoke Mar 17, 2020, 6:04 PM

#

you’ll want to contact customer support at this point

#

do you recall your username and server of your previous account?

plucky breach Mar 17, 2020, 6:06 PM

#

Yes

paper eagle Mar 17, 2020, 6:06 PM

#

Someone who knows a free VPN app?Every VPN app that I find is "Pay to use"

sinful yoke Mar 17, 2020, 6:06 PM

#

are you on ios or android?

#

@plucky breach contact customer support for recovery, their contact info will be in the message below

#

/techsupport

pale pagodaBOT Mar 17, 2020, 6:07 PM

#

paper eagle Mar 17, 2020, 6:07 PM

#

ios

sinful yoke Mar 17, 2020, 6:07 PM

#

try vpn cat free

paper eagle Mar 17, 2020, 6:09 PM

#

Ok, it worked

#

@sinful yoke Thank you :3

obsidian harbor Mar 17, 2020, 6:23 PM

#

it works, but only if im using vpn

paper eagle Mar 17, 2020, 7:25 PM

#

@obsidian harbor It should work now without the VPN

#

Give it a try

obsidian harbor Mar 18, 2020, 2:14 AM

#

it does it does, thanks ^^

ember pollen Mar 18, 2020, 4:41 AM

#

Hello, I need help with the BlueStacks emulator, everytime I open Azur Lane the game doesn't charge and the screen shows that, the game never starts, someone knows how to fix this?

📎 Screenshot_20200318-0140302.png

#

Just fyi, my PC is pretty old and it has 4 GB of Ram and the specs aren't good either

sinful yoke Mar 18, 2020, 4:48 AM

#

do you have virtualization enabled? we dont offer much emulator help here as we are for the game and not skilled at technical issues within the emulator

ember pollen Mar 18, 2020, 4:55 AM

#

I think my PC doesn't support virtualization, maybe that's why

#

Also, sorry for sharing this here

#

Felt like this was a fitting place, but I should probably try in a BlueStacks reddit or something

sinful yoke Mar 18, 2020, 5:02 AM

#

virtualization is actually going to cause al to be laggy

ember pollen Mar 18, 2020, 5:04 AM

#

Oh, that happened to me in Nox, along with sound distortion, because of that I tried Bluestacks, but looks like I can only play on my cellphone

onyx anchor Mar 18, 2020, 5:43 AM

#

most of the people in my guild use MeMu, but I use MuMu. could try those, too.

ember pollen Mar 18, 2020, 7:12 AM

#

Yeah

uneven crystal Mar 18, 2020, 11:07 AM

#

guys who used Memu as main emu for AL, do y'all turned on "gpu memory optimization" ?

patent swan Mar 18, 2020, 11:14 AM

#

is anyone here for support

zenith forge Mar 18, 2020, 11:35 AM

#

@uneven crystal activate optimization if it causing lags.

#

@patent swan hey hey! do you need help? YepDance

#

oh I saw what you write on #bug-reports, purchasement issue about gems right? @patent swan

#

go contact customer support!

#

/techsupport

pale pagodaBOT Mar 18, 2020, 11:36 AM

#

zenith forge Mar 18, 2020, 11:37 AM

#

click that link, click [Contact Us] button, and then fill the form there with your account information, active e-mail, and write your issues there.

#

One more thing, since you've mentioned about purchasing issues, it would be good if you upload a screenshot of your purchase history.

#

after you submit it, you gonna get an e-mail immediately, don't respond to that since that's an autoreply (reply to that if you forgot any informations that you forgot to fill in the form), and wait for human respond. Be patient since it's gonna take 5+ business days. Yeptune

hidden linden Mar 18, 2020, 11:41 AM

#

more like 1 month+ and ignored

zenith forge Mar 18, 2020, 11:42 AM

#

well, that happens if you filled the e-mail section wrong on the helpshift.

uneven crystal Mar 18, 2020, 11:43 AM

#

Hmmm well, I got lag only a bit when doing 2 memus in one operation

hidden linden Mar 18, 2020, 11:43 AM

#

I filled the email wrong? LULW

zenith forge Mar 18, 2020, 11:45 AM

#

@uneven crystal friendly reminder that using multi instances for Azur Lane are against game ToS, I remember @jolly sierra said this.

but yeah it's a normal thing happened for multi instances on emulators, unless you have huge RAM (i'm not sure about this one)

so, can you tell me where did you get lags specifically?

uneven crystal Mar 18, 2020, 11:46 AM

#

@zenith forge

Nope, Im playing different game (AL & AK)

when back to home screen and when launch battle scene after loading screen

zenith forge Mar 18, 2020, 11:47 AM

#

@hidden linden if you're using helpshift form, you need to fill this with your active e-mail, because they gonna respond to the e-mail you filled here.

If you still don't get the e-mail from CS, try to look on e-mail spam folder or "All" mails if possible and search for the respond.

📎 unknown.png

#

@uneven crystal i think that's client sided, i bet it's just lags under 2/3 seconds right?

uneven crystal Mar 18, 2020, 11:48 AM

#

Yep

#

So it's normal ?

hidden linden Mar 18, 2020, 11:49 AM

#

I didn't use the form nor do I know it existed, I just wrote an email to the CS like how you normally would

#

2 to be exact

#

exact same preset as the last one that they actually did respond to

zenith forge Mar 18, 2020, 11:51 AM

#

I feel that's normal I also have that which is not even a big deal tbh @uneven crystal

but if it's something like causing crash/force close, it's usually memory / internet issues.

#

@hidden linden If your email didn't get responded for like 1 month+, how about trying to use the helpshift form instead? I believe it'll make their job easier.

#

/techsupport

pale pagodaBOT Mar 18, 2020, 11:52 AM

#

uneven crystal Mar 18, 2020, 11:53 AM

#

@zenith forge okay, clear enough CleveOK

maiden venture Mar 18, 2020, 1:12 PM

#

OK, so this might be crazy,
But I want to save as much data as possible, so

Installing the apk then copying the obb file naturally works

But do you think I can skip the primary data install (600+MB) if I copy the files from Android/data/com.Yostar... ?

#

Transferring from a phone to another, that is

placid adder Mar 18, 2020, 2:35 PM

#

Hey there, i just downloaded AL again after like a year or so? And i deleted the Facebook account my al account was linked to. Is there any way to get it back?

maiden venture Mar 18, 2020, 2:36 PM

#

Was the Facebook really deleted or was just deactivated?

placid adder Mar 18, 2020, 2:36 PM

#

Deleted :/ I mean i still have the email of my old Facebook account and the name of my AL account but idk if that helps

maiden venture Mar 18, 2020, 2:37 PM

#

Ouch. Good luck recovering it after our tech-support replies.

placid adder Mar 18, 2020, 2:37 PM

#

Yea thanks. Should i wait here on discord or write an email?

misty crow Mar 18, 2020, 2:38 PM

#

/techsupport

pale pagodaBOT Mar 18, 2020, 2:38 PM

#

misty crow Mar 18, 2020, 2:38 PM

#

please contact them as per the above message

placid adder Mar 18, 2020, 2:38 PM

#

Ahh, thanks so much!

jolly sierra Mar 18, 2020, 2:58 PM

#

@zenith forge I never said that tho ThinkZed I said transfering of your account to another person is against TOS.

zenith forge Mar 18, 2020, 3:00 PM

#

@jolly sierra so playing 2 AL accounts are allowed as long as both account yours, correct?

jolly sierra Mar 18, 2020, 3:01 PM

#

I'm not sure regarding the terms on creating multiple accounts. Maybe someone else can answer that ThinkZed

zenith forge Mar 18, 2020, 3:02 PM

#

i think that's also not allowed since having another account usually leads to RMT with the accounts itself bruhfast

#

anyway sorry for the ping, i was reminding someone for not breaking the game ToS.

misty crow Mar 18, 2020, 3:04 PM

#

there's no harm creating multiple accounts and playing all of them

slow wedge Mar 18, 2020, 5:23 PM

#

Hello. I have a problem where when my fleet is moving on the map, it will move half a square and then the game will lag for a half second. It does this every square so my fleet looks like its rubber banding around the map. Was wondering if there is a fix for this., its not game breaking but it is annoying.

spring grotto Mar 18, 2020, 5:23 PM

#

There isn't a fix currently, sorry to say. It's a known issue though if you happen to have retrofit ships in your fleets. They cause the lag for some odd reason

slow wedge Mar 18, 2020, 5:24 PM

#

oh, retrofit ship. Good to know, thank you kindly for the reply.

spring grotto Mar 18, 2020, 5:24 PM

#

Keikuthumbsup

median thorn Mar 18, 2020, 5:59 PM

#

Is the code redemption page down? I keep getting a popup that says the server is down for maintenance

sinful yoke Mar 18, 2020, 6:00 PM

#

it shouldnt be

#

https://gift.azurlane.jp/

median thorn Mar 18, 2020, 6:06 PM

#

📎 Screenshot_20200318-140638.png

zenith forge Mar 18, 2020, 6:18 PM

#

it works

#

📎 unknown.png

median thorn Mar 18, 2020, 6:18 PM

#

When I try to submit a code I get the above screenshot

#

I guess I could try on my desktop

sinful yoke Mar 18, 2020, 6:19 PM

#

if it still doesn’t work, try again in a few hours

median thorn Mar 18, 2020, 6:21 PM

#

hmm, it works on my desktop

#

problem solved, I guess?

sinful yoke Mar 18, 2020, 6:21 PM

#

good to hear SandyWink

median thorn Mar 18, 2020, 6:22 PM

#

thanks!

chilly geode Mar 18, 2020, 8:37 PM

#

so i got an official email and they are asking me for a date i have the neps n everything but i cant exactly remember when i joined sadchamp

sinful yoke Mar 18, 2020, 9:02 PM

#

do you remember your earliest event?

#

you can always check the wiki’s list of events in EN server for a refresher

#

the only thing that tells you exactly when you joined is the 1 year anniversary stats

chilly geode Mar 18, 2020, 9:06 PM

#

my earliest event was the neptunia event

#

i have the 1 year anniversary ticket too

#

@sinful yoke

sinful yoke Mar 18, 2020, 9:07 PM

#

you will have to give them an estimated day you joined, and tell them you dont exactly remember because thats a long time ago

#

and try to include more details like the anniversary ticket SandyWink

chilly geode Mar 18, 2020, 9:08 PM

#

i looked up the event released date and it said around november ish 2018

#

okie dokie

ember glacier Mar 18, 2020, 9:47 PM

#

Ahh shit. I think I just lost access to my account.

#

I have unbinded my Azur Lane account from Twitter and that was my only link to said account when I thought otherwise.

#

Bah guess I'm better off emailing support.

ember glacier Mar 18, 2020, 10:09 PM

#

The only thing of certainty I have are some purchase receipts off the Play Store and Twitter username.

#

I'm only somewhat certain of my Azure Lane username.

sinful yoke Mar 18, 2020, 10:15 PM

#

how did you unbind it? @ember glacier

ember glacier Mar 18, 2020, 10:15 PM

#

Twitter app revoke

sinful yoke Mar 18, 2020, 10:16 PM

#

ahh

#

and you no longer have access to the al account?

ember glacier Mar 18, 2020, 10:16 PM

#

Yeah

sinful yoke Mar 18, 2020, 10:16 PM

#

do you have your username, server, and uid by chance?

ember glacier Mar 18, 2020, 10:16 PM

#

I thought I had made a upstate account BC when I tried to login via yostar I got a verification email

#

Nope

#

Username I am only somewhat certain

sinful yoke Mar 18, 2020, 10:17 PM

#

verification emails are used for logging in and binding to yostar

#

got it

ember glacier Mar 18, 2020, 10:17 PM

#

Yeah but do you need to make a yostar account first b4 you get verification emails?

#

Or does their system seems verification emails regardless?

sinful yoke Mar 18, 2020, 10:18 PM

#

you still get verification emails when binding to yostar, its how you connect the game to the email SandyWink

#

sends it regardless, you input your email, generate a code, then input the code you recieved

#

you may want to try logging in again with yostar and log into all servers

ember glacier Mar 18, 2020, 10:18 PM

#

Alright so I got "tricked" lol

#

Yeah I did

#

All I got was the new player tutorials

sinful yoke Mar 18, 2020, 10:20 PM

#

since you font have your uid I cant actively check your binds HelenaPlease but since you revoked it can you still try logging in with twitter? we dont get too many people who revoke their access but they dont try logging in anyways
there might be a chance it will work if you reauthorize it

ember glacier Mar 18, 2020, 10:21 PM

#

I've been trying to see if I can unrevoke but it doesn't seem like I can.

#

Twitter doesn't seem to have a history of app revokes.

sinful yoke Mar 18, 2020, 10:22 PM

#

you’ll probably have to reauthorize it by attempting to login with it despite it being revoked

ember glacier Mar 18, 2020, 10:23 PM

#

Ahhhh I see where you're coming from

sinful yoke Mar 18, 2020, 10:23 PM

#

if you cant get in though you’ll have to email customer support (if you havent already) so they can locate your account and return it back to you

ember glacier Mar 18, 2020, 10:23 PM

#

It might work

sinful yoke Mar 18, 2020, 10:23 PM

#

theres a slim chance LeanderXD

#

azur lane still remembers your twitter but the twitter has lost your al account
and since al accounts dont get deleted or cant fully be unbound without customer support intervening, it may work

ember glacier Mar 18, 2020, 10:25 PM

#

If AL does track twitter account within it's own data then perhaps things might work out.

#

Well I'll try it now

#

Eurgh is there any bloody way to skip this tutorial

sinful yoke Mar 18, 2020, 10:29 PM

#

if you get a tutorial then you can just restart the app and it will send you back to the server select

ember glacier Mar 18, 2020, 10:29 PM

#

Nope it didn't work.

#

Server selection screen shows only the existence of my dummy account

#

Is it possible to search for players based on just their username?

sinful yoke Mar 18, 2020, 10:31 PM

#

you’ll have to login to all servers as the little character on the server select screen wont showup until you login

ember glacier Mar 18, 2020, 10:31 PM

#

hmm ok

sinful yoke Mar 18, 2020, 10:31 PM

#

yes but you have to be on the right server

#

since usernames are unique on servers SandyWink

ember glacier Mar 18, 2020, 10:31 PM

#

I was hoping if you could try Traumprinz on Lexington.

#

but if that's the case nvm

#

wait nvm

#

access restored

sinful yoke Mar 18, 2020, 10:32 PM

#

you got in?

ember glacier Mar 18, 2020, 10:32 PM

#

Yep. Avrora.

sinful yoke Mar 18, 2020, 10:32 PM

#

HappyHamm yippee!

ember glacier Mar 18, 2020, 10:32 PM

#

Phew.

sinful yoke Mar 18, 2020, 10:33 PM

#

saves the long wait with CS

ember glacier Mar 18, 2020, 10:33 PM

#

Yes you were right. AL does track Twitter account info on their side. Accidental revokes aren't a doomsday scenario. However there is that bug with server selection not showing the presence of existing accounts until you login.

#

Bah now I need to remove the dummy account from my email address and relink my main account to it.

sinful yoke Mar 18, 2020, 10:36 PM

#

and thats where cs comes in EntyHeh

#

they can only remove yostar accounts, so you’ll have to tell them you logged in with the wrong bind method and want to use tje email on your main account
just tell them the email if you dont know the name of the dummy account

#

/techsupport

pale pagodaBOT Mar 18, 2020, 10:37 PM

#

sinful yoke Mar 18, 2020, 10:37 PM

#

AmazonPoint their info is above

ember glacier Mar 18, 2020, 10:38 PM

#

I'll just record my username and uid in my master password database

#

and put emailing yostar onto my todo list lol

ember glacier Mar 18, 2020, 10:53 PM

#

Ah, thanks for the help 🙂

empty sentinel Mar 19, 2020, 12:07 AM

#

what does this mean?

📎 Screenshot_2020-03-18-17-09-11-381_com.YoStarEN.AzurLane.jpg

sinful yoke Mar 19, 2020, 12:21 AM

#

try restarting the app
does it help?

patent swan Mar 19, 2020, 2:05 AM

#

is anyone here for support

#

i recharged gem but did not receive

sinful yoke Mar 19, 2020, 2:05 AM

#

contact customer support and make sure to include all your account info and a receipt if possible

#

/techsupport

pale pagodaBOT Mar 19, 2020, 2:05 AM

#

sinful yoke Mar 19, 2020, 2:05 AM

#

AmazonPoint their info is above

patent swan Mar 19, 2020, 2:20 AM

#

i sent them support email, how long will they response ?

#

i sent 8 hrs ago

sinful yoke Mar 19, 2020, 2:29 AM

#

around 5+ business days, meaning mon-fri

patent swan Mar 19, 2020, 2:31 AM

#

thats too much for waiting since i got charged for nothing

#

😦

cobalt snow Mar 19, 2020, 2:58 AM

#

they also operate in CN, so they will respond during CN business hours typically, but with additional delays possibly due to the ongoing situation.

sinful yoke Mar 19, 2020, 3:07 AM

#

they still have backlog given the situation as well and not in full force all around

spare smelt Mar 19, 2020, 4:09 AM

#

📎 3.PNG

#

typed the name too many times and variations didn't work

cobalt snow Mar 19, 2020, 4:10 AM

#

IIRC there's an extra space at the end or something

#

Can't be disassembled for now, but reported as bug at least.

spare smelt Mar 19, 2020, 4:12 AM

#

got it

maiden venture Mar 19, 2020, 9:23 AM

#

So in my crazy question above, yes, you can skip the initial data download by copying the files. Nice one, Azur Lane code.

paper igloo Mar 19, 2020, 9:35 AM

#

Has there been any info on when the lag bug with retrofit will be fixed?

chilly geode Mar 19, 2020, 9:58 AM

#

Woo they unbinded the account

#

Thank u gale sama I can't ping u cuz people didn't tell me too but if you read this

shrewd olive Mar 19, 2020, 12:53 PM

#

I can’t seem to update

📎 image0.png

umbral glen Mar 19, 2020, 12:53 PM

#

Same here

#

📎 image0.png

restive frigate Mar 19, 2020, 12:55 PM

#

Same problem here

rotund oriole Mar 19, 2020, 12:56 PM

#

Here too

white pivot Mar 19, 2020, 12:58 PM

#

Same to

shrewd olive Mar 19, 2020, 12:59 PM

#

You guys on iphone?

rotund oriole Mar 19, 2020, 12:59 PM

#

Yes for me

white pivot Mar 19, 2020, 1:00 PM

#

Yes

slim garnet Mar 19, 2020, 1:03 PM

#

Same thing on mine too

umbral glen Mar 19, 2020, 1:04 PM

#

Apologems.. I’m also iPhone.

versed quail Mar 19, 2020, 1:04 PM

#

Same

wet plinth Mar 19, 2020, 1:05 PM

#

Same : iPad

sharp bluff Mar 19, 2020, 1:07 PM

#

Same can’t update

misty crow Mar 19, 2020, 1:07 PM

#

maint is still ongoing

#

the errors you're getting are likely a result of it

sharp bluff Mar 19, 2020, 1:08 PM

#

They sais it would take 6h...

crude delta Mar 19, 2020, 1:08 PM

#

I did the update on a tablet, but it's still on maintenance

misty crow Mar 19, 2020, 1:08 PM

#

as per #game-news maint is extended

sharp bluff Mar 19, 2020, 1:08 PM

#

Ho ok

#

Thanks

silk galleon Mar 19, 2020, 1:11 PM

#

Same here

steady moth Mar 19, 2020, 1:18 PM

#

📎 image0.png

#

U guys also getting this?

slate wave Mar 19, 2020, 1:18 PM

#

📎 image0.png

#

Yeah

misty crow Mar 19, 2020, 1:18 PM

#

maint is still ongoing
the errors you're getting are likely a result of it

steady moth Mar 19, 2020, 1:18 PM

#

So i guess it's going to be 8 hours maintenance then?

misty crow Mar 19, 2020, 1:19 PM

#

we don't know

steady moth Mar 19, 2020, 1:19 PM

#

Allright

slate wave Mar 19, 2020, 1:19 PM

#

Oh ok

umbral glen Mar 19, 2020, 1:24 PM

#

I see. Thanks for updating us.

barren crystal Mar 19, 2020, 1:30 PM

#

I see everyone is getting the “failed to update” message.

bleak sonnet Mar 19, 2020, 1:34 PM

#

Mhm

jovial blade Mar 19, 2020, 1:35 PM

#

📎 image0.png

#

Imao

chilly geode Mar 19, 2020, 1:45 PM

#

{The maintenance is going on still as people said its the result of that} Check their twitter or #game-news for more updates when they release it

misty crow Mar 19, 2020, 1:50 PM

#

If you are (still) facing the "Failed to update file [4]" error, please reinstall the game.

jovial blade Mar 19, 2020, 1:50 PM

#

It works

stray portal Mar 19, 2020, 2:29 PM

#

Can anybody help me? Ive been experiencing this problem for over a month i think. I couldnt play the game because it was getting stuck on the loading screen saying "unable to retrieve info for update", i reinstalled the app thinking it will fix it but now its not even prompting the update screen getting stuck on a black screen after the manjuu and other companies logo

#

Ive sent an email to yostar but i didnt got a reply yet and its been 2 weeks or more

inner hedge Mar 19, 2020, 2:31 PM

#

I get Failed to log in 3 : time out
How do i solve this problem?

stone swift Mar 19, 2020, 2:33 PM

#

Anyone else on aavrora?

📎 image0.png

carmine hedge Mar 19, 2020, 2:33 PM

#

Yes, was about to say as well ^

stray portal Mar 19, 2020, 2:34 PM

#

Me?

inner hedge Mar 19, 2020, 2:34 PM

#

Yes Avrora server here

#

please fix it ASAP

graceful goblet Mar 19, 2020, 2:40 PM

#

Yepi can't connect at all

raven ermine Mar 19, 2020, 2:42 PM

#

yea, avrora having some issues

📎 unknown.png

tawdry arrow Mar 19, 2020, 2:42 PM

#

Avrora having loading issue

ember arch Mar 19, 2020, 2:46 PM

#

I need help recovering Account plz

finite breach Mar 19, 2020, 2:46 PM

#

it takes a while to load in, but you can get into avrora

ember arch Mar 19, 2020, 2:47 PM

#

I re-download the game and some how lost my account

misty crow Mar 19, 2020, 2:47 PM

#

did you select the correct server?

carmine hedge Mar 19, 2020, 2:48 PM

#

Is it just avrora that keeps saying network error?

misty crow Mar 19, 2020, 2:48 PM

#

SEA users in avrora it seems

minor oxide Mar 19, 2020, 2:49 PM

#

crap...

cobalt snow Mar 19, 2020, 2:49 PM

#

if you're currently having connectivity issues, try a vpn.

muted atlas Mar 19, 2020, 2:49 PM

#

each time when i sign in the game. it say network error. while i'm open the other app is fine

#

inb4 i got infinite loading

cobalt snow Mar 19, 2020, 2:49 PM

#

@ember arch did you bind your account?

olive cipher Mar 19, 2020, 2:54 PM

#

Is sandy dead again or it is just me

cobalt snow Mar 19, 2020, 2:54 PM

#

We're currently looking into connection issues, stay tuned for info.

carmine hedge Mar 19, 2020, 2:55 PM

#

Omg it started working and back to errors ;-;

#

Now its a time out apparently

muted atlas Mar 19, 2020, 2:56 PM

#

when i open the game, the vpn suddenly terminated by itself

lofty cedar Mar 19, 2020, 2:56 PM

#

Oh yeah my Al won't load onto the game am Avrora but I see is a universal server thing

carmine hedge Mar 19, 2020, 2:58 PM

#

So...I read that there are problems in the Avrora server, but I can't enter in the Washington one

muted atlas Mar 19, 2020, 2:58 PM

#

I'm using US VPN and still having this

📎 Screenshot_2020-03-19-22-57-59-61.png

dusty sage Mar 19, 2020, 3:01 PM

#

Can't connect to Sandy server aswell 😦

#

Not only Avrovra having issues

worthy edge Mar 19, 2020, 3:02 PM

#

I live in US and it’s doing it for me. Reinstalled and Works fine until i relink my account and try to log into Avrora

spring grotto Mar 19, 2020, 3:09 PM

#

#game-news

pastel sky Mar 19, 2020, 3:10 PM

#

Yeah I'm also unable to get on the Washington server

📎 Screenshot_20200319-110717.png

graceful goblet Mar 19, 2020, 3:11 PM

#

Also Australian here, avrova isn't working

misty crow Mar 19, 2020, 3:12 PM

#

#game-news

eager palm Mar 19, 2020, 3:18 PM

#

i;m in arvora also cant log in

worthy edge Mar 19, 2020, 3:18 PM

#

Kisaaa

deep olive Mar 19, 2020, 3:19 PM

#

if you failed to log in try vpn or try to change your provider. I manage to play on my phone using my mobile provider

#

my wifi is dead tho

#

welp too early

#

is ded now

worthy edge Mar 19, 2020, 3:20 PM

#

Ehh I’ll wait. Seems to be server end issue

deep olive Mar 19, 2020, 3:20 PM

#

can only play 1 stage before loading

dusky kite Mar 19, 2020, 3:20 PM

#

I get the occasional "long loading" after finishing an enemy fleet, and when I tried to wait, it led me back to the log-in screen and said "server maintenance". I tried again but this time it gave me weird rewards and then never went back to the enemy map

zenith forge Mar 19, 2020, 3:20 PM

#

@dusky kite #game-news

deep olive Mar 19, 2020, 3:21 PM

#

yea tech problem

#

i guess there is virus on the connection....

opal venture Mar 19, 2020, 3:21 PM

#

rip network error

tawdry arrow Mar 19, 2020, 3:22 PM

#

Dammit, i just off for few minute and it become hard to login back

📎 Screenshot_20200319-222153.png

deep olive Mar 19, 2020, 3:22 PM

#

fun hahaha

carmine hedge Mar 19, 2020, 3:23 PM

#

Yeah the devs are aware of it now. We just gotta wait it out

stuck moon Mar 19, 2020, 3:23 PM

#

Even with a VPN I still can't connect. I've tried 8 different servers now.

worthy edge Mar 19, 2020, 3:24 PM

#

SandyParty

deep olive Mar 19, 2020, 3:24 PM

#

oh well

#

i guess i'll grind it tomorrow

#

yep can't finish more than 1 stage of fight

#

dang my sanity is 0 in arknights too....

zenith forge Mar 19, 2020, 3:25 PM

#

please refrain talking about general stuffs in this channel @deep olive Yeptune

deep olive Mar 19, 2020, 3:26 PM

#

UniHurt

obtuse rock Mar 19, 2020, 3:28 PM

#

Oh good thing I looked here first before freaking out.

So everyone is unable to log in right?

tawdry arrow Mar 19, 2020, 3:28 PM

#

Most

zenith forge Mar 19, 2020, 3:29 PM

#

yeah, well technically not "everyone", but it sounds like most of the people. Issues are known in #game-news

tawdry arrow Mar 19, 2020, 3:29 PM

#

Guess i sleep

left carbon Mar 19, 2020, 3:29 PM

#

I keep getting Network Error

#

Swapped from WiFi to data. Still RIP.

tawdry arrow Mar 19, 2020, 3:29 PM

#

But i wanna send all my girls to long comm 1st b4 i sleep

obtuse rock Mar 19, 2020, 3:29 PM

#

Mine just keeps loading and loading and never finishing.

tawdry arrow Mar 19, 2020, 3:29 PM

#

Dev is aware of it

#

And fixing the server

obtuse rock Mar 19, 2020, 3:30 PM

#

Good to know guess it's just the waiting game for now.

viscid hazel Mar 19, 2020, 3:31 PM

#

#game-news

deep olive Mar 19, 2020, 3:33 PM

#

i could log in, just not play XD

upper gazelle Mar 19, 2020, 3:40 PM

#

Cannot login avrora server, error message is network error, my wifi and my 4G working fine.

zenith forge Mar 19, 2020, 3:40 PM

#

#game-news @upper gazelle

stoic merlin Mar 19, 2020, 3:41 PM

#

@upper gazelle I was just about to report the same thing for my friend

inner blaze Mar 19, 2020, 3:50 PM

#

Can’t login avrora server

misty crow Mar 19, 2020, 3:50 PM

#

#game-news

zenith forge Mar 19, 2020, 3:50 PM

#

~~damn ender so fast~~ WavingU556

arctic dock Mar 19, 2020, 3:50 PM

#

📎 Screenshot_2020-03-19-21-19-42.png

#

washington server is down

zenith forge Mar 19, 2020, 3:51 PM

#

@arctic dock known issue, it's on #game-news

junior oxide Mar 19, 2020, 3:51 PM

#

Same problem here

maiden venture Mar 19, 2020, 3:51 PM

#

I got a rollback

#

I was playing fine

#

Until When I exchanged 300 points for Sara skin

#

It said error

#

So I restarted the game

#

and a rollback it is

woven ridge Mar 19, 2020, 3:52 PM

#

I'm having network issues, it keep throwing me out

humble pilot Mar 19, 2020, 3:53 PM

#

#game-news

zenith forge Mar 19, 2020, 3:53 PM

#

@maiden venture I'd suggest to not trying that hard to play when the server is lagging, devs are aware with this issue, just play when they say it's fixed, it would be better to avoid such things like that.

maiden venture Mar 19, 2020, 3:54 PM

#

I was playing since last hour and I haven't had an error

vestal lynx Mar 19, 2020, 3:54 PM

#

Happen to avrora server.. did anyone know the problem

📎 Screenshot_2020-03-19-23-51-04-691_com.YoStarEN.AzurLane.jpg

misty crow Mar 19, 2020, 3:55 PM

#

#game-news

maiden venture Mar 19, 2020, 3:56 PM

#

It's even logging me in

#

And I just got Sara's skin

#

If this rolls back, I'm sleeping SandyLul

errant sigil Mar 19, 2020, 3:59 PM

#

wtf?

📎 03233fd1bd67a2fa.jpg

zenith forge Mar 19, 2020, 3:59 PM

#

@errant sigil #game-news

maiden venture Mar 19, 2020, 3:59 PM

#

Which... It didn't.

junior oxide Mar 19, 2020, 4:00 PM

#

@vestal lynx same problem here

vague grotto Mar 19, 2020, 4:00 PM

#

UniCry

junior oxide Mar 19, 2020, 4:00 PM

#

Cannot get into avora

vague grotto Mar 19, 2020, 4:00 PM

#

Me too bro

junior oxide Mar 19, 2020, 4:00 PM

#

Kinda sad now

misty crow Mar 19, 2020, 4:00 PM

#

#game-news

junior oxide Mar 19, 2020, 4:00 PM

#

Need to feed my waifus

vague grotto Mar 19, 2020, 4:00 PM

#

Ahh my commission

maiden venture Mar 19, 2020, 4:00 PM

#

📎 JPEG_20200320_000032.jpg

vestal lynx Mar 19, 2020, 4:00 PM

#

@junior oxide what actually happen

maiden venture Mar 19, 2020, 4:01 PM

#

Does that mean... It only happens to others?

junior oxide Mar 19, 2020, 4:01 PM

#

@vestal lynx cannot log in

vestal lynx Mar 19, 2020, 4:01 PM

#

@vague grotto nakama~~

zenith forge Mar 19, 2020, 4:01 PM

#

@maiden venture most of users.

vague grotto Mar 19, 2020, 4:01 PM

#

UniCry

#

Aghhhh

wise acorn Mar 19, 2020, 4:01 PM

#

Logged in but loading too long

maiden venture Mar 19, 2020, 4:01 PM

#

Can't call myself lucky, hahaha
I lost 600 Ryuujou points. HAHAHAHAHA

vague grotto Mar 19, 2020, 4:01 PM

#

What about the dev ?

vestal lynx Mar 19, 2020, 4:02 PM

#

@maiden venture wait what... How...??

zenith forge Mar 19, 2020, 4:02 PM

#

Just be patient guys, and keep the chat minimum just for those who need help on technical issues.

#

Thanks

#

Yeptune

vestal lynx Mar 19, 2020, 4:02 PM

#

@junior oxide same

vague grotto Mar 19, 2020, 4:02 PM

#

Omegalilwoo

maiden venture Mar 19, 2020, 4:02 PM

#

I got lucky but unlucky. Sadly.

junior oxide Mar 19, 2020, 4:02 PM

#

u73cry

vague grotto Mar 19, 2020, 4:02 PM

#

Uzukiiiii

gaunt heath Mar 19, 2020, 4:03 PM

#

why can i just not connect?

📎 Screenshot_20200319-170300_Azur_Lane.jpg

vestal lynx Mar 19, 2020, 4:03 PM

#

@zenith forge UniCry

zenith forge Mar 19, 2020, 4:03 PM

#

@gaunt heath #game-news

wise acorn Mar 19, 2020, 4:04 PM

#

Sandy's down I guess I'm just waiting here while my ship is hungry there UniHurt

misty crow Mar 19, 2020, 4:05 PM

#

@maiden venture just to check, are you experiencing connection issues as well?

maiden venture Mar 19, 2020, 4:05 PM

#

Nope

#

But there was a strange minimal data consumption for the last 45 minutes

atomic sail Mar 19, 2020, 4:05 PM

#

I can login to Sandy just fine, but I get DCd after every exercise

maiden venture Mar 19, 2020, 4:05 PM

#

Making it seem like I WAS PLAYING OFFLINE

median needle Mar 19, 2020, 4:05 PM

#

getting network error over here as well. rip.

maiden venture Mar 19, 2020, 4:05 PM

#

Because I got a rollback when I restarted.

wise acorn Mar 19, 2020, 4:06 PM

#

I was in exercise also and I got dced then I can't login now

zenith forge Mar 19, 2020, 4:06 PM

#

@maiden venture when you restart the game, you got rollback?

maiden venture Mar 19, 2020, 4:06 PM

#

Yes.

zenith forge Mar 19, 2020, 4:06 PM

#

i'm keep logged in for like 30 mins at this point

#

i'm gonna restart it

maiden venture Mar 19, 2020, 4:06 PM

#

So when I got rollback, I tried again

zenith forge Mar 19, 2020, 4:06 PM

#

and see if i get rollback too.

maiden venture Mar 19, 2020, 4:06 PM

#

Then I got Sara's skin

#

Restarted again

#

No rollback

lapis dome Mar 19, 2020, 4:07 PM

#

Guessing the network error when logging in is a thing at this point?

zenith forge Mar 19, 2020, 4:07 PM

#

@lapis dome #game-news

misty crow Mar 19, 2020, 4:07 PM

#

so basically it "un"rolled back?

maiden venture Mar 19, 2020, 4:07 PM

#

No

lapis dome Mar 19, 2020, 4:07 PM

#

10-4

maiden venture Mar 19, 2020, 4:07 PM

#

Sadly

flint nexus Mar 19, 2020, 4:07 PM

#

Same as avrora

#

Down too UniCry

maiden venture Mar 19, 2020, 4:07 PM

#

I'm currently trying to regain my 600 Ryuujou points

#

I restarted again now

carmine hedge Mar 19, 2020, 4:07 PM

#

Same for avrora

maiden venture Mar 19, 2020, 4:07 PM

#

No rollback

carmine hedge Mar 19, 2020, 4:07 PM

#

📎 Screenshot_20200320_000624.jpg

zenith forge Mar 19, 2020, 4:08 PM

#

@carmine hedge #game-news

maiden venture Mar 19, 2020, 4:08 PM

#

Ah yes, I am Avrora

spice zealot Mar 19, 2020, 4:08 PM

#

I have the rollback issue too in Lexington

misty crow Mar 19, 2020, 4:08 PM

#

@maiden venture Could your DM me your UID? It can be found in your profile by clicking the secretary chibi

lapis dome Mar 19, 2020, 4:08 PM

#

Aurora here too, in NA too, will wait for hotfix I suppose lol

misty crow Mar 19, 2020, 4:08 PM

#

@spice zealot could i have your UID too?

zenith forge Mar 19, 2020, 4:08 PM

#

just gonna drop this here.

11681 oils, 160 Janggu pts.

#

gonna try to restart and see if my oil & janggu pts gets a rollback

carmine hedge Mar 19, 2020, 4:09 PM

#

floral flame Mar 19, 2020, 4:09 PM

#

Is Lexington the only server up right now?I get errors logging into anything else.

maiden venture Mar 19, 2020, 4:09 PM

#

OK wait. I'm in a middle of a sortie

#

69872550

spice zealot Mar 19, 2020, 4:11 PM

#

Lexington is up

carmine hedge Mar 19, 2020, 4:12 PM

#

Are they working on the whole Avora network error thing!

#

?

misty crow Mar 19, 2020, 4:12 PM

#

#game-news

little wing Mar 19, 2020, 4:13 PM

#

I'm still getting network error on Avrora, from the US

floral flame Mar 19, 2020, 4:14 PM

#

Only Lexington working for me

zenith forge Mar 19, 2020, 4:14 PM

#

@junior oxide please refrain telling the server works fine if there's no official statement from the staffs, it gonna cause some misunderstanding to another users.

junior oxide Mar 19, 2020, 4:14 PM

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Sorry my bad

floral flame Mar 19, 2020, 4:16 PM

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I can get into Sandy, but API server keeps getting timed out (so I can't leave the main menu)

wise acorn Mar 19, 2020, 4:16 PM

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Guess I sleep LongCryland

zenith forge Mar 19, 2020, 4:17 PM

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@maiden venture I hardly try what you said, restarting the game doesn't gave me a rollback.

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Now i'm in, pts and oils still stay on the same interval.

maiden venture Mar 19, 2020, 4:17 PM

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You are lucky.

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Well, it's not like I can't get the 600 Ryuujou points back.

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I still have 6 days.

glossy thunder Mar 19, 2020, 4:18 PM

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I can’t get into sandy

floral flame Mar 19, 2020, 4:18 PM

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📎 15846346808650.jpg

zenith forge Mar 19, 2020, 4:18 PM

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Yeah, i'm just gonna log off, it would be better if I play when the servers are fixed to avoid such things like rollback.

carmine hedge Mar 19, 2020, 4:18 PM

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Can't enter Avrora server here

glossy thunder Mar 19, 2020, 4:18 PM

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Yeah

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Avrora server noice

rugged widget Mar 19, 2020, 4:19 PM

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On Avrora here and the connectivity is bad. Worse than normal for me. And when I say normal, I mean I am constantly fighting with the game to stay connected and have to try everything from clearing cache, repairing the game, and restarting the game and device or switching from wifi to data then back to get it up. And then only for a few minutes before the network errors start returning.

maiden venture Mar 19, 2020, 4:20 PM

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Well, let's be patient. Good luck to us.

carmine hedge Mar 19, 2020, 4:20 PM

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Did corona reach the servers -.-

zenith forge Mar 19, 2020, 4:20 PM

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@rugged widget #game-news

vast abyss Mar 19, 2020, 4:20 PM

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Sandy down SandyHeart

📎 Captura.PNG

glossy thunder Mar 19, 2020, 4:20 PM

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Let’s be patient they will work on it

floral flame Mar 19, 2020, 4:20 PM

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Probably. Mass boredom, mass logins

maiden venture Mar 19, 2020, 4:20 PM

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Well, to me, I hope I won't get a rollback again

wise acorn Mar 19, 2020, 4:20 PM

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Thats actually 3hrs ago

glossy thunder Mar 19, 2020, 4:20 PM

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Go on YouTube for like an hour hopefully it’s up by then

wise bear Mar 19, 2020, 4:20 PM

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Avrora/Avrova(whatever one) is down.

Idek how to screenshot on this janky piece of crap phone

floral flame Mar 19, 2020, 4:21 PM

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I'm not going to have time later to play. Gotta do chores and clean poop.

misty crow Mar 19, 2020, 4:21 PM

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/lockdown

pale pagodaBOT Mar 19, 2020, 4:21 PM

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tech-support got locked down.

spring grotto Mar 19, 2020, 4:22 PM

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Please check #game-news. We understand that players are having connection issues at the moment and they are currently being looked into.

misty crow Mar 19, 2020, 4:23 PM

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If you are experiencing rollback issues, please DM @misty crow or @spring grotto with your UID and a screenshot of the log

https://youtu.be/l3ujs7D0tFE for how to get the log

spring grotto Mar 19, 2020, 7:48 PM

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/lockdown

pale pagodaBOT Mar 19, 2020, 7:48 PM

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tech-support lockdown got lifted.

zenith forge Mar 19, 2020, 7:49 PM

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let's see if someone complains the same thing again ThonkButCool

gray tulip Mar 19, 2020, 7:51 PM

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It's quite difficult to get logs to show up D:

hot radish Mar 19, 2020, 7:52 PM

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📎 gamestart.PNG

worthy edge Mar 19, 2020, 7:52 PM

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I’d hate to be the one that does. But mine still ded

hot radish Mar 19, 2020, 7:52 PM

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now i cant even login asnymore

worthy edge Mar 19, 2020, 7:52 PM

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WarShrug

hot radish Mar 19, 2020, 7:52 PM

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washington was working fine before

slim loom Mar 19, 2020, 7:52 PM

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can't get my log out, but I did get a roll back

hot radish Mar 19, 2020, 7:52 PM

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i cant get over that screen and i restarted 3 times now

gray tulip Mar 19, 2020, 7:52 PM

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I can login fine, but I also got rolled back

heady cloud Mar 19, 2020, 7:52 PM

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Random logout and lags on Washington

sinful yoke Mar 19, 2020, 7:53 PM

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please read message above if you did get a rollback

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from enderhazard

worthy edge Mar 19, 2020, 7:54 PM

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Should I try to reinstall again?

slim loom Mar 19, 2020, 7:54 PM

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doing what the video said, can't get the log out though

spring grotto Mar 19, 2020, 7:55 PM

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Although, dont DM. If you did get a rollback, contact customer support directly

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/techsupport

pale pagodaBOT Mar 19, 2020, 7:55 PM

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sinful yoke Mar 19, 2020, 7:55 PM

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they asking us to do that again?

spring grotto Mar 19, 2020, 7:55 PM

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Rather, that's easier as that wont cause a needless middleman

restive portal Mar 19, 2020, 7:55 PM

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do i stop playing if i got a rollback? or do i just wait

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what do they usually do

sinful yoke Mar 19, 2020, 7:55 PM

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contact customer support if you rollback

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message above by bot has their contact info

hot radish Mar 19, 2020, 7:56 PM

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i still cant login

gray tulip Mar 19, 2020, 7:57 PM

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Can rollback be performed if I can't get the log?

sinful yoke Mar 19, 2020, 7:57 PM

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just wait a bit and try again in a few minutes @hot radish

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@gray tulip do you mean fixing the rollback?

gray tulip Mar 19, 2020, 7:58 PM

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Yes, sorry

sinful yoke Mar 19, 2020, 7:58 PM

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just contact customer support regarding the rollback and please include your user info such as uid, username, server, if you cant get log mode up dont sweat it

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/techsupport

pale pagodaBOT Mar 19, 2020, 7:58 PM

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sinful yoke Mar 19, 2020, 7:58 PM

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AmazonPoint

restive portal Mar 19, 2020, 7:58 PM

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if i play now after being rolled back, what will they do to fix my rollback? will i lose anything I do now?

slim loom Mar 19, 2020, 7:59 PM

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thanks!

sinful yoke Mar 19, 2020, 7:59 PM

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they will attempt to return all items including ships that were lost in the time you were playing

gray tulip Mar 19, 2020, 7:59 PM

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Thx

void crest Mar 19, 2020, 8:00 PM

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is rollback an account issue?

slim loom Mar 19, 2020, 8:01 PM

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^^^

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also, should we stop playing and such while it's fixed? Or is it safe to continue?
Noticed because I retrofitted someone and it got rolled back (alongside some other stuff)

flint latch Mar 19, 2020, 8:03 PM

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Hey, for some reason the rollback didnt affect my pvp rank but I still got my exercises refreshed to 10/10

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Just noticed I'm sitting at rank 3 and still have 3 attempts left which shouldn't be possible. Should I be concerned?

sinful yoke Mar 19, 2020, 8:06 PM

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@slim loom as long as you still arent getting constant rollback, it should be safe to continue

slim loom Mar 19, 2020, 8:06 PM

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thank you

muted bronze Mar 19, 2020, 8:07 PM

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Hello, do someone know how long it takes to get a response from the customer service?

rich meteor Mar 19, 2020, 8:07 PM

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5+ buisness days i believe

sinful yoke Mar 19, 2020, 8:07 PM

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yes

hasty juniper Mar 19, 2020, 8:07 PM

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Before the server crash, I got Yukikaze. Please return it to me. I also have a screenshot confirming that I received it

📎 Screenshot_20200319-181645_Azur_Lane.jpg

sinful yoke Mar 19, 2020, 8:08 PM

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it may be sooner due to it being widespread issue

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but please keep in mind all of yostar is working a bit slow due to outbreak

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@hasty juniper contact customer support concerning rollback

muted bronze Mar 19, 2020, 8:08 PM

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Okay thank you 🙏

sinful yoke Mar 19, 2020, 8:09 PM

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/techsupport

pale pagodaBOT Mar 19, 2020, 8:09 PM

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dull radish Mar 19, 2020, 8:10 PM

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before the crash I have already do my 3 daily build

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📎 Screenshot_20200319_210656_com.YoStarEN.AzurLane.jpg

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so I want my 60points

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Shockbuki

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anybody? SandyCry

sinful yoke Mar 19, 2020, 8:14 PM

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im not entirely sure that is something cs can provide as theyre only visibly able to return items, im not sure about giving points
you can contact customer support regarding your points being rolled back in an attempt though
if you are also missing those 3 builds please tell them about that as well

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/techsupport

pale pagodaBOT Mar 19, 2020, 8:14 PM

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uncut hatch Mar 19, 2020, 8:16 PM

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So to make sure I know what I should be looking for how far do the roll back normally go ?

sinful yoke Mar 19, 2020, 8:17 PM

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its only what occurred during server open before emergency maint

west crest Mar 19, 2020, 8:17 PM

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I lost all xp and drops gained including BPs in hard mode right after emergency maintenance ended. LongCryland

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And I can't redo them since the tries are consumed

restive portal Mar 19, 2020, 8:19 PM

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i did too but my tries got reset too at least

west crest Mar 19, 2020, 8:21 PM

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flint latch Mar 19, 2020, 8:27 PM

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Does somebody have any idea about this: After the rollback I got my ten excercises back but my rank remained unchanged. I think I ranked up too much.

spice tide Mar 19, 2020, 8:49 PM

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Lost a bunch of progress; 2 story chapters, a purin, a bulin, some gacha pulls. anything tech supp can do?

sinful yoke Mar 19, 2020, 8:50 PM

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please contact customer support regarding your lost items and rollback

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/techsupport

pale pagodaBOT Mar 19, 2020, 8:50 PM

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sinful yoke Mar 19, 2020, 8:50 PM

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AmazonPoint info above

west crest Mar 19, 2020, 9:11 PM

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Sorry for the dumb question but where can I find my player ID? I can't remember. I searched for it under settings but couldn't find it there.

sinful yoke Mar 19, 2020, 9:12 PM

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its where you change your secretary under your name or your friends list it will state UID @west crest

west crest Mar 19, 2020, 9:13 PM

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Oh right. Thanks.

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Sent my report to CS. Hoping for a positive response soon. This rollback was frustrating and disheartening.

carmine hedge Mar 19, 2020, 10:29 PM

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Hey guys I lost my shoukaku

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I got her when the 1 hour extend maintance ended

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And i did some progress

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With leveling and commission

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But now it's all back to zero

sinful yoke Mar 19, 2020, 10:30 PM

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look up a little bit and use contact info from z23 bot to contact cs SandyWink