tech-support

[zenith forge]

smh Acksyen

[waxen bane]

no u

back to channel usual stuff

[zenith forge]

but yeah, click the link and click contact us, fill your issues there, and then wait for CS response @hearty sentinel

[hearty sentinel]

thank you

[wraith pilot]

Y is my B3 cutscene still locked?

[zenith forge]

have you tried to 3 star it + make the threat level into safe? @wraith pilot

[wraith pilot]

Yes it is 3 starred and the threat level is safe

Did it enough to get the ??? Ones too

I have all except the clear B3 one

[zenith forge]

your B3 isn't 100% clear?

[wraith pilot]

It says clear

100% 3 star

Safe

[zenith forge]

did you 3star A1-A3 & B1-B2 as well?

[wraith pilot]

It's all 3 star cleared

I have those ones

B3 is the only one That is locked

[zenith forge]

just keep doing B3

you get an extra cutscene for keep repeating B3 D3 afaik

that's also what people said in #gameplay-help

[wraith pilot]

Yeah I know those are the extra ??? Ones

I have all of those

It's just the one that says clear B3 or D3 to unlock

The only one

[zenith forge]

can you screenshot your B3 ??

not because i don't believe, i just wanna see.

[wraith pilot]

K hol up

[zenith forge]

and also screenshot the missing cutscene as well on your cutscene folder

[zenith forge]

@wraith pilot can you try to repair your gamefiles?

it's on settings

[wraith pilot]

The one in the audio settings

[zenith forge]

yes

after that, repeat B3 and see if you get any cutscenes on your cutscene folder

[rich meteor]

yeah the method by PhantoM works but only lasts long enough to get login bonuses

[sinful yoke]

thanks

[rich meteor]

ok so i played a few times

it crashes the moment you return back to the home page

you can do commissions and research etc

but the moment u press the home or try to go back it crashes

I'll see if you can battle

[wraith pilot]

nah didnt work

beat it again but still locked

[zenith forge]

@sinful yoke I don't think redirecting @wraith pilot to #gameplay-help will be a better idea since he did everything to get the cutscene but still not getting it

so, customer support?

[sinful yoke]

@wraith pilot contact customer support

they will need to manually unlock the memory for you

[zenith forge]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

@wraith pilot use this link, click contact us, and fill your account information & game issues there

[wraith pilot]

K thx

[rich meteor]

i did PhantoM's method except i turned off the debug after pausing and unpausing and i was able to play for an indefinite amount of time with no issues

but if i leave i have to redo the method

[sinful yoke]

gotcha

[carmine hedge]

whats up with this, why cant i disassemble this gun?

[spring grotto]

It seems that there's an empty space at the end of it or something similar. It's been reported as a bug for now

[carmine hedge]

hmm okay, why does it even require me to type the equipment name anyway? is that intended, a bug, or did i just click on something

[sinful yoke]

confirmation screen

[spring grotto]

For unique equipment, the game will require you to type it's name so that you don't accidently scrap it

[sand goblet]

Its been 3 days I have re install the game, repair the game and I even uninstall my other and delete my video even though my phone ram is 3GB and my phone storage is 32GB. They also gave me a patch , the game was smooth last night now it came back froze again.

I'm so frustrated I play this game everyday, I appreciate they give me the patch and all. But the game still froze is their something wrong with sandy server.

[zenith forge]

Hey @sand goblet, you can try to do this.

if you have this problem with logining to sandy server, try to login to another server and turn on log mode, and then logout from current server, and login to sandy with log mode.

[sand goblet]

Okay, I just really love this game and It been stressful to me.

I will take your advice

[sinful yoke]

let us know how it works

staff only work a few hours a weekday so sometimes an investigation on an error like this is hard to figure out in a timely manner

[sand goblet]

It still froze the game still froze

[zenith forge]

can you restart the device and repeat the method again? @sand goblet

and make sure there's no app running in the background.

[gleaming talon]

Guys can I play Azur Lane on an iPhone 6

[zenith forge]

I don't think you can play on iPhone 6, you need at least 2GB of RAM @gleaming talon

[gleaming talon]

It was ok on iOS 9 but when later iOS would crash during combat

[zenith forge]

if it was ok, try to initiate repair gamefiles, and then try to play again.

the button to execute repair gamefiles is on the login screen, top right, ⚙️ icon.

or, if you already ingame, go to your settings, and then click this.

[sinful yoke]

its past its al lifespan

[sand goblet]

Are they working on sandy server to fix then I am just gonna wait for them ☹️

Thanks for the advice but I am jut gonna wait till they fix the sandy server

[zenith forge]

The issue is known, it's in #known-bugs.

[sand goblet]

Thanks for your advice and thank your for your time.
Bye

[oblique glade]

Heya I’m try to playing azur lane but for some reason is auto closed the game rapidly

[zenith forge]

what device are you used to play AL? @oblique glade

[oblique glade]

iPhone 5s

[zenith forge]

Your device is outdated

you need at least 2GB of RAM to play

[oblique glade]

But I can’t

Wait...

I got 7,73 GB

I think?

[zenith forge]

@oblique glade RAM, Random Access Memory

what you explained is Internal Memory which used to store system, apps, galleries, etc.

[oblique glade]

If i weren’t wrong is 32 GB

[zenith forge]

yeah but iPhone5s only have like 1GB RAM iirc, which is not enough to play AL, that's why you keep crashing.

[oblique glade]

My mother won’t give me iPhone 6...

[zenith forge]

if you have a good pc/laptop you can try to use BlueStacks Emulator to play Azur Lane.

[oblique glade]

Hold on

[oblique glade]

If my mother weren’t lying she will brought for me a laptop

But I won’t know if she brought for me soon or later

[zenith forge]

come here again if you have any technical issues with the game.

[oblique glade]

...or even worse...nothing

[scenic gyro]

Awesome - got my account back!
Thanks for the help guys~

[stuck moon]

I'm stuck on the infinite loading screen : p

[wanton pumice]

Is there a given solution to the mini game decryption issue?

For iPhone atleast

[unkempt flame]

I'm stuck on this

for an hour

and still going, any solution?

[viscid dust]

My decrytion minigame has been broken for idk how long now and ive still not gotten a response from Yostar support. Anyone got any idea whats up with it or how to fix it? Minigame is broken because even though i have not finished decypting the game no longer gives me any decrytion keys even though I am still gaining intel

[zenith forge]

@stuck moon @unkempt flame Try to initiate repair gamefiles and see what happens.

@viscid dust since when you contacting them?

@wanton pumice try to execute repair gamefiles, restarting your device, or play in another device.

[zealous tundra]

@stuck moon @unkempt flame Try to initiate repair gamefiles and see what happens.
@zenith forge how can someone repair the files if it's impossible to login?

[zenith forge]

@zealous tundra There's a button to repair gamefiles before you logged in to the game. It's on top right, ⚙️ icon.

[zealous tundra]

ok thx

[viscid dust]

@zenith forge its been a bit over a day so I know its probably a bit early for a response but its just i didn't realise the problem sooner and the event is ending soon I think.

[zenith forge]

@viscid dust Yeah, based on what Kawa said, customer support respond usually takes 5+ business days.

[viscid dust]

alright

[zealous tundra]

He can't tap the icon, the loading screen pops up and the game gets stuck

[zenith forge]

@zealous tundra what's his device?

[zealous tundra]

Huawei p20 lite

[zenith forge]

try to reinstall the game but make sure you have your account bounded to FB/Twitter/Yostar

[zealous tundra]

ok, i talk him

[zenith forge]

and after uninstalling

try to open your file manager, and delete every file related to Azur Lane files.

then reinstall the game.

[zealous tundra]

ok

[vital prism]

guys my al is stuck in loading after the login screen and it worked until 3 hours ago, any tips?

not working on wifi nor data

it says network error 100404

[zenith forge]

@vital prism some user facing the same issues right now, but can you try to restart your wifi router & device, and then try to login again?

[vital prism]

I will try sure

I'll let you know in a bit

[zenith forge]

[oak yacht]

Had that problem an hour or two ago, and just now managed to get in. It might be fixed now

[vital prism]

can't get in

not in al, not in ak, only in fgo

[hard field]

Same problem for me

[zealous tundra]

@zenith forge my friend had reinstalled the game, but still have the login problem

[vital prism]

tried on the emulator, can't work there either

[zealous tundra]

Another one from Washington, Italy have the same problem

[zenith forge]

@zealous tundra @vital prism how about using VPN?

[zealous tundra]

Probably the login error pops up only for EU players

[vital prism]

italy here and can confirm both arknights and azur lane don't work on any device (phone and pc) with any connection (wifi or phone data)

[zealous tundra]

@zenith forge ehm.... Vpn.... it will be difficult for him

[zenith forge]

well, just try for the free ones on playstore/appstore like 1.1.1.1 or something

[vital prism]

ok umh it works with 1.1.1.1

[zenith forge]

@vital prism alright, now just keep playing and come here again if you facing the same issues.

how about your friend? @zealous tundra

[vital prism]

ok I will do it, anyway, any ideas if they know it's a problem for eu players? if it will be fixed?

[versed lance]

was having issues for awhile but just managed to log in

also in italy

[zenith forge]

@vital prism idk, we'll wait for feedback assistant.

@versed lance you can try what @vital prism just tried, but first try to restart your connection & device.

[versed lance]

I just said I was able to log in

It's fine now

[zenith forge]

ohh sorry for the misread

[zealous tundra]

@zenith forge ehm 1.1.1.1?

[zenith forge]

@zealous tundra yes, that's one of my personal best VPNs for me.

[sour sun]

I'm also having the same problem with quite a few game, including AL

Also from Italy

Everything worked fine until a couple of hours ago

[zenith forge]

if you're using smartphones, try to use a VPN (i'll suggest 1.1.1.1 app), enable it, and then try to login again. @sour sun

[zealous tundra]

@zealous tundra yes, that's one of my personal best VPNs for me.
@zenith forge with 1.1.1.1 he logged in

[zenith forge]

alright then, for now, keep using the VPN and see if staff have official statement regarding the connection on specific region Issues.

[zealous tundra]

Ok thx

[hearty sentinel]

@sinful yoke @zenith forge @waxen bane @granite lion so... i check reddit, and they tell me to @ the mods here on this discord for help with unbinding my account. i come here, @ the mods, and everyone gets a little peeved and tells me to go to tech support. i come here, do the same, and then everyone says not to @ mods at all. okay, cool, i get that, mb. all of you guys then tell me just to contact customer support. okay. little frustrated at that point but i get it. i contact customer support, and they immediately reply with an email asking me to clarify what im talking about, literally seconds later... as if it was an auto response. i clearly said everything i needed to say in the original post to explain my situation. very frustrated at that point, i assume okay, maybe it's an automated response or maybe CS is just very very fast. i reply that i already posted the information for them to understand my issue. i wait until this morning, and then i get a reply that is has miss spellings, incorrect grammar, hard to understand, but they are asking me for screenshots of Arknights, not azur lane. this is EXTREMELY frustrating, probably not going to play azur lane with customer service like this, idk, this is just ridiculous

[sinful yoke]

did you use helpshift?

al and ak use 2 separate emails for cs, so given you selected the right one they should absolutely be responding with AL inquiries
and regarding the instant reply, it is a bot message yes, it is an email just in case because a lot of people dont specify their issue or include user info

regarding the @ mods thing, reddit is generally wrong regarding technical issues with al, so if theres ever another time, I suggest coming here over reddit @ mods is used for things like people breaking rules or spam

[hearty sentinel]

yes i used the correct CS

why do you guys have a tech support anyways if i just have to go to customer support? why is CS confused on what i am playing? why am i getting a referal to CS that doesn't work? why is CS not able to speak proper english? this is all extremely frustrating

you haven't let me know how to get my account back

[sinful yoke]

cs is more for purchase issues or issues that cant be fixed within the users control

[median needle]

the tech support here is community help. if no one here can help you you email cs.
they respond in poor english because they're from hong kong. not america or the uk.

[sinful yoke]

customer support and technical support are 2 different things in this case, for me I tend to make CS job easier as I provide troubleshooting options for people with issues, otherwise CS would constantly be answering related questions

[hearty sentinel]

this is SO incredibly frustrating, i was about to dump a ton of money in this game but now im not even sure if i want to play

okay great, how do i get my account

[sinful yoke]

you issue was needing to unbind right?

[hearty sentinel]

yes

[sinful yoke]

did you overwrite your account or did you not bind it?

[hearty sentinel]

i did bind it

im not sure what you mean by overwriting

i binded the wrong account, it was confusing, but now i am getting an error message when i try to unbind it

[sinful yoke]

if you try to bind your account at the title screen rather than settings, it will overwrite the account

did you use helpshift or email?

[hearty sentinel]

i used the customer support link that you gave me, scroll up

[sinful yoke]

so helpshift? https://yostar.helpshift.com/a/azur-lane/ this guy

[hearty sentinel]

yes

this is horrible customer service, i'm going back to fire emblem heroes, just thought you guys really need to upgrade your CS and get your stuff together

have a good day

[sinful yoke]

can you try emailing instead

have a good day then

[pine kayak]

[random mulch]

Have there been any updates on the crashing issues with sandy?

The workaround works till I go back to my home. Screen. Then I just have to relog onto another server and back to sandy. Until I go back toy home screen in AL again hehe

To the ^

[sinful yoke]

unfortunately no updates, I will ask if theres anything new

[random mulch]

ok thanks @sinful yoke !

[meager hill]

Hello dear tech-support, I have a little account problem. I played and still play Azur Lane on my HTC U12+ but I got yesterday my new smartphone which is a Huawei P30 Pro. After I installed Azur Lane on the P30, picked the same Server (Sandy), cleared the tutorial,I logged into my Yostar account but nothing changed. SHouldn't the old game save overwrite the new one ? Pls help me

[zenith forge]

If you already have an account, on the login screen, you should click one of the three option to login

[sinful yoke]

uhh

[zenith forge]

Installing AL without clicking one of those three will create a new account.

[sinful yoke]

do you have your UID

you shouldnt be able to bind a new account to yostar if it was already in use, yet it still bound

[meager hill]

@zenith forge Ah sorry I forgot to tell that I acutally did that. I logged in, than changed server from Lexington to Sandy and than the tutorial started

@sinful yoke Uhm... one moment pls

@sinful yoke UID: 202113589

[sinful yoke]

so you did login at the title screen?

this uid is for your actual account right?

[meager hill]

Yeah that's the UID from the account I want to play with

[zenith forge]

try to checkbind it kawa, and see if it's binded.

[sinful yoke]

I know

[zenith forge]

[sinful yoke]

/checkbind 202113589

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Mar 11, 2020, 5:00 PM

[sinful yoke]

are you using the right email?

[meager hill]

I am pretty sure but I can look again....one moment pls

[sinful yoke]

tyt

[meager hill]

I found the problem. For some reason "googlemail.com" became "gmail.com" and I assumed the longer version.

Everything is fine now. Thanks for your time
and sorry I should have looked better.

[sinful yoke]

no problem

[calm verge]

Itunes decided it can't process my transaction, but still charged me on my paypal. What should I do?

[sinful yoke]

did you not receive your items or are you looking to get your money back?

[calm verge]

Nope, didnt get gems

Already tried restarting

[sinful yoke]

contact customer support and make sure to include your user info and the paypal receipt

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[calm verge]

Oh, just now I got a message of my money was returned by paypal

No problem I guess

[sinful yoke]

ah okay!

[copper stone]

Is anyone else still getting the infinity “loading” bug? XD

[zenith forge]

when did you get infinite loading, to be specific? @copper stone

There's multiple cases related to endless loading.

[copper stone]

In battle. At one point doing the event it did that as the boss ended, bugging out the map clear percentage and the clear did not count.

[zenith forge]

seems like unstable connection issue. did you try to switch into another internet connection so far?

that happens to me long time ago, if my connections issue needs to be reconnected when the battle was over, it makes me go back to login screen. and sometimes it still happened to me if i'm using unstable connection.

[copper stone]

It doesn’t seem to matter wether it’s data or WiFi

[zenith forge]

try to restart your mobile data / wifi router to see if it's fixing the problem or not.

[carmine hedge]

I want to restore my account but support don't send me answer

;w;

[zenith forge]

when did you email them?

[carmine hedge]

Maybe 4 day ago

[zenith forge]

are you sure you're contacting the right email?

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

yeah

[zenith forge]

well, customer support will reply in 5+ business days.

[carmine hedge]

My problem I don't remember UID

[zenith forge]

do you remember your nickname and the server where you play?

[carmine hedge]

Yeap

I don't remember lvl too but i remember device ( coz i use him rn lol )

[zenith forge]

did you fill your nickname and the server where you play on your email to customer support?

if yes, then please be patient and wait for customer support respond.

[carmine hedge]

okay thanks

[placid vale]

Is anyone else having trouble purchasing stuff? Im getting a play services error 200310

[spring grotto]

Not personally. Try restarting your device and/or your network router. Or using a different network connection if possible

[quick wren]

Dear Yostar, I Just bought a 600gem pack. You got my money (i have check ed my acount) , but i did not get your 600gems, is ther a problem? My UID: 269939943. On Washington server En.

I Just want the 600 gems. I have bought gems from you before. Then it worked

[sinful yoke]

contact customer support and let them know you didnt recieve your paid for gems

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info

[quick wren]

On the game stings?

Setings

[sinful yoke]

you can also contact through the ingame helpshift yes

[quick wren]

Ok, tanks. I Will see what i can do

[jovial dove]

Didn’t get gems but the transaction’s pending. Do I email them about it or ask for help from the ingame help desk?

[sinful yoke]

either is fine just dont do both

[jovial dove]

Gotcha. Thank

Also can’t send images on the ingame help desk thing

[weary kiln]

whats the best phone to run on an emulator for azur lane

[median needle]

i don't bother too much with the phone type for emulators (there's a very limited amount anyways) the one i'm using right now with bluestacks is android 5. i also recommend using either the bluestacks or nox player emulator.

[weary kiln]

i am using mumu emulator since for me it seems its the fastest to run al

[lucid ridge]

my game is just sitting on a gray screen whenever i start it up

[sinful yoke]

grey or black?

[lucid ridge]

dark gray

[sinful yoke]

is your AL installed on SD or your internal drive?

[lucid ridge]

not full black tho

this is for mobile

[sinful yoke]

yes

[lucid ridge]

how would i check

[sinful yoke]

do you have an sd card plugged(not sure if thats the right word) into your phone? or no/using iOS?

[lucid ridge]

using ios

so no

[sinful yoke]

is your connection stable?

[lucid ridge]

yep

[sinful yoke]

is this a recent issue or is this your first time starting up the game?

[lucid ridge]

this is the first time its happened and im a frequent player

[sinful yoke]

is your account bound? you should attempt a reinstall if yes

[lucid ridge]

thats what im worried about

but ill give it a shot

im pretty sure its bound

[sinful yoke]

do you have your uid?

[lucid ridge]

uid? is that my user name

I linked my accound to my twitter

[sinful yoke]

and no uid is your user id, a string of numbers

[lucid ridge]

how do i log in with my twitter

is it before i actually start the game

the touch to start area

a twitter option is there

but i dont want to bind a blank account

[sinful yoke]

you login at the title screen right there on the left

and make sure you select your usual server

[lucid ridge]

there are two tap screens

first one has the twitter yostar and facebook option

and the second has server

ive gone to the second

checked that im on the right server

i close ap now and go back to first and do twitter?

[rotund surge]

can i unbind my yostar account from my azur lane account and bind another yostar account to it?

[sinful yoke]

you must contactcustomer support to unbind a yostar account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

I want restore my account

I send message to mailbox of support

but don't get robot message

i get nothing

[zenith forge]

are you contacting via https://yostar.helpshift.com/a/azur-lane/ ??

[carmine hedge]

i don't know my UID

I use mailbox [e-mail]

[zenith forge]

oh so you're not using the that link for helpshift form?

[carmine hedge]

i can't

[zenith forge]

it's fine, did you tell them that you don't have your UID?

but you fill everything else right? like your nicknames and server where you play

[carmine hedge]

Yeah

I send to them all info that i know

but they ignoring me or smlt

[zenith forge]

aight, last question, when you email them?

[carmine hedge]

I have not been able to restore my account for a month. I have sent messages many times before

[zenith forge]

yeah, but, for the current ones, when did you email them, exact number

like 2 days ago or something

[carmine hedge]

In early February, another letter somewhere in the middle, two weeks ago and this week two three times

[zenith forge]

i suggest you to use the helpshift form and wait for 5+ business days for CS respond.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

after you click that link, click [Contact Us]

and then fill your account information as much as you can, also your issues there.

[carmine hedge]

but i have no UID info

[zenith forge]

you can submit if you let the UID section blank, right?

oh wait, sorry

i just realized you can't if you don't have your UID

[carmine hedge]

lul

What's your UID
blank

Me: I don't remember

Okay we send your blank

ummm

okay

i did it

[zenith forge]

well if that's the case then you should manually email them to [e-mail]

but you said your email doesn't get a reply since one month

any ideas? @spring grotto

[median needle]

have you gotten an automated reply from them? if not then you've entered the email incorrectly and that's why you're not getting a response.
lmao nvm he left. whatever.

[spring grotto]

You can just put your in game useranme if that field if you don't have your UID

[stoic merlin]

Well we can't play the new event because it allegedly "already ended"

[misty crow]

That happens when you have a stage running from before the event started. It's been reported a long while ago, but as it's still that way it's possible it could be intentional Pressing "Attack" on the home screen and checking all your battle screens though should ideally fix it (such as War Archives, etc)

[stoic merlin]

Can't do the sofmap thing for akashi, and can't play the ryuuhou event

*ryujou

[steep wharf]

so.. i bought some gems today for unicorns l2d and an oath ring, and when i logged back in everything went back to the way it was before i bought the gems, can someone help me?

[spring grotto]

@stoic merlin Read Ender's message above your post
@steep wharf Can you try restarting your game and/or your device once or twice just to see if that fixes it?

[steep wharf]

ill try that

yeah restarting the device fixed it, thanks

[compact venture]

if i need to mail JP support (i play on EN), do i need the mail to be in japanese and how long should i wait for an answer?

i got an automated response on the 5th but radio silence since then

[median needle]

if you play EN then email EN support, not JP.

[compact venture]

i mailed EN support conserning my issue but they redirected me to JP support

[median needle]

that's weird. jp and en versions aren't the same (last i checked anyways) so no idea why they did that. did you email them directly or did you use the helpshift?

[compact venture]

i mailed them directly

but was told the issue was to be taken up with JP support not EN

[median needle]

ok what was the issue?

[compact venture]

i cant redeem the gift code for the enterprise skin that came with the limited edition vol1 bluray, prob cuz i play on an iphone and not an andriod device

so asked if they could just take the code and my uid and do it for me

could also be a future problem since i want more of the volumes

[median needle]

ah. ok you could try using an emulator to redeem it. and ya that'd be something to take up with jp support. no idea if the email should be in jp or not or the wait time.

[compact venture]

i tried redeeming it on a friends phone, but didnt seem to work then either :/

maybe cuz i was still connected on my account to my other non andriod devices

[median needle]

either a bad code or someone sniped it from you. pretty sure being on android or iphone doesn't matter if it failed on both. the game recognizes binds via fb, twitter and your email, not the type of phone you use.

[compact venture]

true, but i got th code with the full box set and everything so would be weird if it was already used

cuz no one could have seen the code before i did

[median needle]

other than the guy who packed it
ya probably a bad code then. ask toaster he might know what to do about the code issue.

[winged ginkgo]

has anyone noticed slowdown in the game on iphone?

its really bad after the recent patch

[compact venture]

ah, would be pretty depressing if i couldnt get it cuz the code is bad lol

but welp

[winged ginkgo]

my phone lags when changing menus and when the ship sprites are moving on maps

restarting the app and phone doesn't fix or change this

only happens after recent patch

iphone XR

[carmine hedge]

I keep getting stuck on downloading the update on blue stacks, but it works fine on my phone

[winged ginkgo]

changed to 30fps and the stuttering got worse

[median needle]

ya there is a bit of a stutter when moving on the map. changing menus doesn't seem laggy though.

[carmine hedge]

anyone wanna report the bug of amazon retrofit skill being shown as locked with no retrofit button available?

of course im not actually sure which one is the bug lol, whether the skill wasnt meant to be there at all or whether its the retrofit bar thats missing

[buoyant bison]

@carmine hedge it's just COMING SOON TM

[sinful yoke]

its not bug

[carmine hedge]

oh, lol

[sinful yoke]

@winged ginkgo if you use retrofit units the bug is known

[median needle]

ya with retros it's more noticeable but even without them there's the tinniest of stutters when they move. (not too big of a deal but it's there either way)

[worn zodiac]

I somehow got rolled back...

[quasi siren]

So uh before the hotfix I built Ryuujou but after the hotfix I got my cubes back but no Ryuujou, why’s that?

[spring grotto]

Seems like the hotfix rolled some accounts back

If you'd like, you can contact customer support to see if there's anything they can do for it

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[quasi siren]

Hmmmmm I’ll see thank you

[spring grotto]

[worn zodiac]

I didn't play until the hot fix tho

[random mulch]

Any Updates on the Lockup iissues with Sandy?? I played for a little wile today and just started locking up again 😦

[sinful yoke]

I have plans to ask soon

[south belfry]

anyone getting error "Unknown Error:-1" after 1.4mb patch?

already restarted phone, still encountering same error

[civic dirge]

Is there some issue of game progress?
I'm done doing mission, exercise & build today after server up...but it's reseted after update patches

And retiring ship is back into dock too

[carmine hedge]

I am having the same issue on Lexington server MAEDARKS

[ebon crater]

ah, me too

[carmine hedge]

Same issue

I keep filling my food and then it immediately says it's empty again

[sinful yoke]

if you are experiencing constant rollbacks please provide to me your uid

[civic dirge]

I'm in Avrora

Probably all server

[carmine hedge]

my stage got an invalid input and after resetting, my whole stage got rolled back and I was kicked out the map on chapter 8. this was on washington. my acquired ships came back

[toxic maple]

I'm having the same issue as well, and I also have an issue of my built ships disappearing

[sinful yoke]

if you are experiencing constant rollbacks please provide to me your uid

saying you also have the issue is not helping situation please provide your UID and we will try to help

[civic dirge]

UID: 67165758 @sinful yoke thanks

[carmine hedge]

UID: 269684248 [Washington] @sinful yoke

[robust epoch]

Just wonder if we could get extra points using specific ships in the Ryuujou rerun, just the same as in CN server?

[sinful yoke]

ty for the uids

[carmine hedge]

Experiencing constant rollbacks, UID: 136393857

[civic dirge]

Thanks to you too~

[tired briar]

So, I tried to equip this AA gun on my Yukikaze, and this error came up. Does anyone know what it mean?

[toxic maple]

@sinful yoke UID: 137549643

[tropic jasper]

something a bit weird happened when playing event map

[polar rose]

@robust epoch #known-bugs

[tropic jasper]

as seen, i just kill one ship but the boss already appeared, yet i can't move [invalid inpuy]

[ebon crater]

Lexington UID: 134363047

[polar rose]

@tropic jasper Yes that's what everyone is currently just talking about

[carmine hedge]

@tropic jasper I had this issue, restarted game and it rolled back most of my progress today. You probably have same issue. Post UID so Tech Support can help

[polar rose]

I think it happened to me too but I feel like I only lost like a couple battles worth of progress

[robust epoch]

Thanks a lot! @polar rose

[tropic jasper]

oh sorry haven't scroll up

[polar rose]

My UID is 67111159 on Avrora

[tropic jasper]

i end up retreat and start new tho

[polar rose]

@hard reef It's the thing people are currently talking about. Leave your UID and server here

[oak flower]

i spent 120 cubes and 90k gold thinking its a super rare and i couldve gotten her for free

can i get some sort of refund?

[hard reef]

okey thanks @polar rose i didnt understand very well, thanks a lot

UID : 68605290 - avrora server. thanks ^_^

can we still play tho or we should wait?

[halcyon locust]

Avrora UID: 69232026

[sinful yoke]

it will just be rollbacked so no point in playing

please keep UIDs rolling if you are experiencing rollback

[carmine hedge]

UID: 136393857

[exotic junco]

UID 204612863 Sandy multiple rollbacks

[sinful yoke]

hi guys if you are going to send your UID please send it in #bug-reports

[dusky kite]

@sinful yoke ily no homo

[sinful yoke]

im female so its likely no homo off the bat

[exotic junco]

My question is, does only event get rolled back? Can i play campaing or exercise?

[carmine hedge]

@exotic junco almost everything i've done is getting rolled back

[tropic gate]

hi, if I got rolled back (but not the ship build) can I continue playing or should I contact support and provide UID?

[winged saffron]

hy-hy, i dont know if its intentional for the rerun or not, but the event's initial run gave extra J-Talismans if certain ships participated and survived the boss fight... SP2 gives 70 normally, and 85 with bonus from those ships... beaten sp2 with Saratoga in it, and only got 70, not 85 as it was during initial run... is this intentional or not? 🤔

[spring grotto]

#known-bugs

[hollow ferry]

What would happen if i deleted this?

[spring grotto]

Your .OBB files? The game won't run

[hollow ferry]

Ok, i need space and i didnt know what would happen

[solemn rover]

I need help recovery my account.... Can someone help here

[drowsy plaza]

For some reason I can't update my AL. thought it was network connection at first but I can play other gamed

[drowsy plaza]

always stopping at 3/12

[hot radish]

i restarted the game too still the same message

[drowsy plaza]

[sinful yoke]

please contact support

it is a rollback issue

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[hot radish]

it rolled me back to 35% on SP1 and just 3 stared and clear that map

that sucks

all that oil gone

[inland valley]

I've lost Enterprise and Zuikaku because of a rollback issue, and contacting on [e-mail] doesn't help

[spring grotto]

Its [e-mail]

[inland valley]

I wrote the wrong here

Xd

But i was sending messages on [e-mail]

[sullen river]

How can you know if you lost a ship?

[inland valley]

I had enterprise and zuikaku from special build (hunting ryuujou) and now I don't have them

Akashi points too

Even commissions were not picked up

[sullen river]

So the issue has only affected not leveled up ships?

I still see all my ships on my Collection tab but it will be a pain to check one by one

[inland valley]

I won't argue about one level on chappy

Enterprise and Zuikaku are more important

Rollback issue is such a pain

[alpine jewel]

how do you detect the rollback?

[echo heath]

You look at what you have and don't have.

Only customer support will be able to help you with anything regarding the rollback. If they can't help you then nobody here can as far as recovering anything lost in it. (if they even will, apologems are basically your compensation)

[alpine jewel]

oh man i cant remember all of my ship tho

ive looked into the archives and im not even sure if i have them before or not

[echo heath]

You're not going to lose ships from days or months ago or anything

[alpine jewel]

so only those who are summoned today?

@inland valley when did you summon your enty and zui?

[sinful yoke]

its only today

only ships built today

ships from back then WERE NOT rollbacked and support will not return them if they dont find sufficient evidence

[alpine jewel]

i see apologies im a collector and missing ships pushed me to have a knee jerk reaction

[inland valley]

@alpine jewel few minutes after yostar have opened servers

So that's why I was sending messages on email but still same response

So I can't get them back

[echo heath]

Well don't send more than one message about the same issue. If you're receiving the automated reply, just wait until someone contacts you. It won't be instant

[inland valley]

but I get messages to give uid the server i'm playing on and screenshot of what i lost

Xd

after 3 the same message, I stopped sending more

[echo heath]

yeah, that's just an automated message because people forget to send their info. Just wait for a person to respond

[hard reef]

thanks a lot for the quick answer here btw and how the yostar team is awesome (:

[carmine hedge]

Hey

[sour bane]

Reposting from #game-feedback because I didn't know to report game issues here.
I wanted to buy Graf Spee's skin in the shop and the game suddenly started to delay and kept displaying "Loading..." until it sent me way back to the login screen with a text box "Server Maintenance". Any help?

[echo heath]

sounds like an internet problem

restart your device all together if you're using network or restart your device + router if you're on wi-fi

if that doesn't work, try doing a file repair on the log-in screen after binding your account

[rich meteor]

uh @sinful yoke @zenith forge coming back with more updates the game now loads it after it freezes for like 10 seconds

[sinful yoke]

thank you

[carmine hedge]

hello, i want to ask if the game works on Lineage 17.1 with no google

I just get stuck on endless loading for some reason

[carmine hedge]

actually stuck on the logo

[zenith forge]

unstable connection? @carmine hedge

[carmine hedge]

both mobile data and wifi doesn't work

[zenith forge]

have you tried to restart your mobile data / wifi router and see if there's any difference?

[carmine hedge]

not the router, the phone has been in airplane mode 3 times since the thing and now it's a black screen

game was reinstalled too

also I installed it on a old iPhone and it worked

[zenith forge]

it worked on your "old iPhone" but not in your Android with the same mobile data / wifi connection?

[carmine hedge]

same wifi router

[zenith forge]

that's weird, have you tried using VPN ?

[carmine hedge]

no

[zenith forge]

this Lineage OS 17.1 thing is on Xiaomi, right?

[carmine hedge]

a nexus 6p

[zenith forge]

oh, my b

go to playstore and search for an app called 1.1.1.1

[carmine hedge]

i dont have playstore

[zenith forge]

well, you can download an app, don't you?

use the appstore that you used for downloading your AL

and try to find 1.1.1.1 app.

download it, install it, enable it, and try to login to your Azur Lane again and see if there's any difference.

[carmine hedge]

is it a VPN?

[zenith forge]

yes.

[carmine hedge]

i will try openVPN first :

[zenith forge]

come here again if using VPN doesn't work

[timber peak]

I'm stuck infinitely on the Checking for updates screen

anybody know how to fix this?

[zenith forge]

is your connection stable? @timber peak

yes or no, try to switch to other connection if possible to see if there's any difference

[timber peak]

it should be stable lemme try switching

o wow it worked immediately smh school wifi

ty

[zenith forge]

aight then, enjoy your game.

[carmine hedge]

and therefore the logo still loops (5 different IP addresses)

[zenith forge]

i wanna suggest to reinstall but you said you already reinstalled the game before.

is it stuck on manjuu yostar yongshi logo thing? @carmine hedge

[carmine hedge]

yep

[zenith forge]

and the logo didn't faded out and not progressing to checking for updates login screen?

[carmine hedge]

it dims out then loops

[zenith forge]

hmm.

have you tried to run the app without any other app running in the background?

[carmine hedge]

I tried that by allowing no background processes (it worked for another game)

but for that game I also hide my bootloader being unlocked

[zenith forge]

have any other suggestion? @spring grotto

[carmine hedge]

is there any records of other people playing on custom roms?

or even a emulator?

[zenith forge]

i was thinking the custom roms might be the reason

[carmine hedge]

I'm going to try something weird

see you later

[echo heath]

emulators are used all the time if that's what you're asking

[limpid drum]

So around when did the rollback happen and how much did ppl rollback?

[sinful yoke]

10 hours ago

and I do not know but it was very widespread

[limpid drum]

Hmm I'm assuming it didnt roll very far back but I guess it's time to check if all my ships are still present in my dock lol.

[true ferry]

Am I supposed to be able to access the decryption screen still?

[echo heath]

nothing before the patch would be rolled back

[spring grotto]

Yeah, you should still be able to access the decryption event from the event screen

[warm radish]

So how do I get Ryuujou back?

[echo heath]

If you pulled her from construction over 12 hours ago and have just now noticed that she's gone, you could try sending an e-mail to customer support.

They're the only ones who can alter and/or access accounts.

[warm radish]

thank

[analog thicket]

is the urgent comision buged?

[rotund oriole]

Where’s the urgent commissions???

It should appear at this time but it isn’t loading in

[peak garnet]

Yeah no as of now

Nope

The night commission .. in US

[slender terrace]

So I thought they were adjusting them to permanently start at 9 or whatever because everyone on the east coast wouldn’t get them unless they stayed up till 11. Or is my math wrong?

[spring grotto]

They're just supposed to show up an hour earlier but something went wrong w/ that it seems. It's been reported so devs will look into it

[slender terrace]

Okay much appreciated. I suspect that when they adjusted the start time it made things go caddy wumpus. I’m sure they’ll have it figured out soon. 😊

[slim charm]

@weary kiln if there is no virtualization in ur BIOS, try installing linux as second operating system then go play azur lane there on an android emulator

[weary kiln]

vt was enabled this whole time

[slim charm]

then big F then @weary kiln thats the max u can play on windows. now if u try to tinker ur way on linux OS, maybe the FPS will get better since the android OS is based on Linux

[weary kiln]

is linux OS a windows emulator

[jolly knoll]

What is this ?

Fucking error

??

Somebody explain this why keeps error occurred

I hate fucking errors 😡

Stupid error

[echo heath]

It's a network error

get on a stable connection

change your internet connection from wi-fi / network to whatever it isn't or a VPN

restart your phone / router

[shadow vine]

Hi everyone. I had a problem with the Rollback. That took 30 capacity points from the Dock.
I sent an email and they answered this

what can i do now?

[echo heath]

Nothing really. That's their answer I guess? Nobody here has the ability to make changes to your account.

idk what "purchasers" are

maybe they mean purchases you've made?

in which case I would try to be specific about the fact that your purchases of dock space were rolled back

I don't know what you mean by "capacity points" but I'm guessing you mean dock expansion

so maybe your poor wording and their broken english is causing a misunderstanding here

[shadow vine]

ok i'll try to contact them once again

thx

[worldly fern]

sup, trying to transfer my account from my old phone to a new one, i can't find the logins for bounded accounts on the new phone

[jolly knoll]

Nothing it keeps me fucking error

Stupid error stupid people

Bitch

[worldly fern]

nvm

apparently one can play both at once

[jolly knoll]

Fucking errors

[sinful yoke]

you login at the title screen on the left side of the screen

[worldly fern]

i know, it's either my aspect ratio on it is just too long where it doesn't fit it

actually it's probably just that

[icy atlas]

the game isnt letting me buy Peaceful Days Spee skin. It just keeps loading and then I get "Server Maintenance"

[zenith forge]

@icy atlas are you sure you're having stable connections?

[verbal crow]

hi , tech support team .. for tomorrow night commision , will those night comm start to appear 1 hour early or delay for 1 hour than usual like today night commision ?? ...

[pliant crystal]

here?

[sinful yoke]

@verbal crow we do not know

[zenith forge]

@pliant crystal no it's not here, this is for Technical Issues for the game.

[pliant crystal]

oh

im lost

[south elk]

So I got a new phone and installed azur lane. When it's finished installing I went to bind my Twitter to azur lane so I can play but it keeps saying that it's "unable to complete action"

[sinful yoke]

did you bind your account previously on your old phone? (just making sure)

[south elk]

Yes

In my old phone

[sinful yoke]

where are you attempting to log in?

like settings, main screen

[south elk]

Main screen

Even in setting it keeps saying it

It has error code 100222

[sinful yoke]

what are you logging in with?

[south elk]

What do u mean?

[sinful yoke]

fb, twi, yostar

[south elk]

Twitter

[sinful yoke]

we havent seen this error since.. well many months ago last year

are you able to reinstall?

[south elk]

Yes it is my 2nd reinstall

I just now did it

And it keeps saying it

[sinful yoke]

are you on a stable connection?

if you’re on a stable wifi, try using a vpn

unfortunately if that doesnt work you will either have to contact customer support, or if you still have your old phone, please bind with another method like yostar that only uses your email

[south elk]

Ok

Like this for an example

[sinful yoke]

yes

[south elk]

So where can I go for customer support?

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their info above

[south elk]

Alright thx

Umm what's UID

[sinful yoke]

its a string of numbers located on the screen you change your secretary

[south elk]

Ok so if I forgot my UiD but I know my in game name and what server I play is it still fine?

[sinful yoke]

yep

[south elk]

Alright thx

[zenith forge]

It's fine but i don't think you can use helpshift form if you don't have your UID.

are we able to submit helpshift form if we don't fill the UID @sinful yoke ??

[sinful yoke]

yes as username and server are still requested

[zenith forge]

noted, Thank you as always, Kawa

[sour bane]

Still can't purchase the Spee skin, my connection is stable as always and I've tried switching from one network to another and still nothing. I'm gonna try doing it on my old phone and if that won't work, then I'll reinstall the game

[carmine hedge]

"Where is my massage in mailbox about reset my account?"~♪

"God, I'm tired of waiting, the girls are waiting me there"~♪

;w;

[zenith forge]

@carmine hedge

[carmine hedge]

[e-mail]

[zenith forge]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

try to use that link again.

[carmine hedge]

that's don't work

[zenith forge]

it should work if you put your right email.

are you using an email that you write on the helpshift form?

[carmine hedge]

yeaaaaas

[zenith forge]

screenshot your sent mails

[carmine hedge]

anyway

where is automatically message

;w;

[zenith forge]

you just sent that just now.

[carmine hedge]

i did it more than 1 time

[zenith forge]

if there's no auto message, just wait for human response for 5+ business days.

[carmine hedge]

my game keeps crashing, what to do?

[spring grotto]

Try restarting your app and/or device. And you could also try clearing the game cache

[carmine hedge]

i did all that and reinstalled the game

and still

maybe my phone is too weak?

[spring grotto]

Possibly. What kind of device are you using?

[carmine hedge]

huawei y5

[zenith forge]

@carmine hedge try to run AL without having any apps running in the background, it's kinda rough to play AL in 2GB RAM

[chilly geode]

@tranquil steppe @jolly sierra Id like some help, I am unable to login to my email and the yostar account is binded is there any chance i can get it changed to my recent one?

[zenith forge]

you need customer support to unbind it for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[chilly geode]

which link do i click on?

[jolly sierra]

What reed said

[zenith forge]

that link

and then you click [Contact us]

[chilly geode]

okie

[zenith forge]

and then fill your account informations there

and then write that you want to unbind one bind on your account

make sure you write your email correctly

[chilly geode]

alrighty thanks for the information! i appreciate it.

[zenith forge]

[chilly geode]

I have sent them an email hopefully they they'll respond soon

[zenith forge]

usually they gonna reply after 5+ business days

but sometimes faster

just be patient

[chilly geode]

yeah dw i can wait

[zenith forge]

[chilly geode]

it says to ping a staff on discord but

i dont wanna bother them

so id rather wait for their email

[zenith forge]

no don't do that

[sinful yoke]

dont ping them

[chilly geode]

yeah

[sinful yoke]

dont ping anyone just leave your concern here and help arrive

[chilly geode]

okie dokie

thanks guys

[sinful yoke]

what is the issue with your yostar account by the way?

[chilly geode]

the email binded i made ages ago is unaccesable

so i cant make my account more safer and want to move it to a new one

[sinful yoke]

ah okay then yes they will help you

[chilly geode]

just incase i switch devices etc

[sinful yoke]

sometimes users dont log into the right server when logging in, so I was just making sure it wasnt a case where you couldnt find your account

[chilly geode]

they replied straight away but i dont know what id do after that it says do not reply below this line

[sinful yoke]

you reply above the email

[zenith forge]

that's autoreply, don't reply it

unless you forgot to fill something on the form before

wait for actual human respond

[chilly geode]

ohhh

alrighty tyty

[sinful yoke]

if its asking for you to be more specific, thats just bot response

they will always say dont reply below this line though

[chilly geode]

Do not reply below this line

Azur Lane Support Team
March 13, 2020, 19:17 +0000
Hi there,

You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.

Thank you!

[sinful yoke]

you must reply above it,

[chilly geode]

Done

they are keep sending me the same email when i reply above ill guess ill just wait

[sinful yoke]

its a bot message yes just wait

[chilly geode]

okie dokie

[rough flicker]

question, do we no longer get night commissions?

[sinful yoke]

they are are 9pm mst

[rough flicker]

when did they change it?

[sinful yoke]

during recent patch, not hotfix

it is currently bugged though and is appearing 1 hour later

[rough flicker]

cool, thank for the update

[vague geyser]

Rip

[rugged pilot]

I have my GLOBAL AL account bound to my Twitter account. Is it safe to bind my JP AL account to my Twitter as well? (1 Twitter account for 2 accounts in different regions)

[misty crow]

yes

[rugged pilot]

It won't overwrite?

[sinful yoke]

no

theyre both entirely different clients

[rugged pilot]

Ok great thank you

[carmine hedge]

Anyone else has lagging issue when walking across the tiles? The ship kind of pause a bit every short distance..

[zenith forge]

@carmine hedge are you using retrofitted ships on formation?

[carmine hedge]

Yep

[zenith forge]

aight hold on lemme dig what Kawa said

[sinful yoke]

its a known bug

you will need to not use a retro ship or just deal with lag for now

[zenith forge]

oh wait kawa is there, hi

and yeah that's the explanation

[carmine hedge]

Aw... I see, it is terrible. Thanks for the information, hope that it'll be fixed soon. I keep thinking if it's because of my phone, I disabled all other apps, updated firmware etc. but the lag still remains

[carmine hedge]

Should I report it as bug once again?

I see it has been reported in January but it has been so long and still not being fixed..

[zenith forge]

It's already known, there's no need to report it.

[carmine hedge]

They might ignore it

[zenith forge]

I believe Kawa confirms that staffs already aware for that known bug.

[misty crow]

There's no need to report it again

[halcyon ginkgo]

Question is there a server maintenance going on?

I am having connection issues when logging in Avrora server please help

[buoyant bison]

Has anyone else had problems with crackling audio in game? It's only Azur Lane, everything else on my phone the audio is fine.

[zenith forge]

@halcyon ginkgo There's no server maint, try to restart your connection or switch to other internet connection if possible.

@buoyant bison where's the crackling audios exactly? would be good if you can provide a short video about it.

[buoyant bison]

Its in the whole game. I'm on android btw. Let me see if I can...

And as soon as I forced closed every app on my phone it's fine. Alright. Looks like we have a good old android bug, nevermind.

Dolby atmos. If it's on the audio is fine. 🤷‍♂️🤷‍♂️

[rich meteor]

@sinful yoke I'm pretty sure the commission thing is because of daylight saving

[sinful yoke]

no it is just because of the patch

they went one back instead of forward

[late crescent]

hi everyone! im new to discord but i moved iphones yesterday and although i already bound my account to twitter and facebook and followed the correct steps the previous data got overwritten by the new game and i dont know how to recover my account and id just gotten a collection of super rare ships and was really happy with my progress. what can i do?

[spring grotto]

So you had your account bound to Twitter when you were logged into it?

[late crescent]

yes! i bound it to twitter on my old phone and then logged into my twitter on the opening screen

[spring grotto]

Okay, then you just need to log into the correct server (such as Avrora, Washington, etc). Your account will stay on the same server that it was created on

[late crescent]

i tried to match up the servers but logged back into the game on my old phone but it reset that one to a new game too- i dont even know if my account still exists because its now linked to the new one

[rich meteor]

if you remember anything about ur old account you can try to ask yostar directly

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[late crescent]

thank you!

ill try!

[rich meteor]

good luck

it'll take 5+ business days though

[sinful yoke]

it sounds like you bound at the wrong place

if you tried binding at the title screen, not in game settings, please include that detail as well that you overwrote by accident

[late crescent]

i bound the account on settings and then tried to log back in on the title screen, and just contacted them now! thank you for your help everyone i hope to get it back

[spiral mortar]

Hey, whats the discord number for tje bugreport bot?

[rigid summit]

Please help
I unlocked this item, from akashi skin event
But i cant find it in the depot or dorm
I dont even know what is this item to begin with

[north shale]

Did you try looking at Collection tab in dorm?

[frank jetty]

mhm

[flat magnet]

I'm sure this question has come up before, but how do I fix this?

[rigid summit]

@north shaleyeah i didnt find it

@north shaleoh it just showed up

[sinful yoke]

@spiral mortar it is @fair shell

[floral flame]

Can't get past the hub screen; any option leads me to a black screen. Secretary glitching out; I can refresh to another lined up, but I can't do anything else (because leaving the main hub leads to a black screen). Did the title-screen data-fix and reinstalled data, but did nothing.

[sinful yoke]

what server are you on

[floral flame]

Avrora

[sinful yoke]

are you able to log into other servers?

[floral flame]

Lemme try.

Sandy has no issue. (Is this because of Suruga us my main secretary?)

[lone crow]

Hiii. I need help recovering my account =/

[floral flame]

This seems to be just tied to 'if Suruga cycles in as my secretary, things screw up'

I can still see Suruga's icon in Archive, but on my main (Avrora) going to her full portrait causes game hangup. I haven't unlocked her on other servers.

I probably need to file a #bug-reports

[sinful yoke]

no

contact customer support

whatsy our uid?

issue is known

its listed in #known-bugs already too

@floral flame

[desert dawn]

How do I like tell support I accidentally sent a false alarm. Idk what happened but somehow my server switched and I thought I lost my data and I made a new account in the panic but then eventually I tried logging into all my stuff and to find Avrora and I swapped to Lexington and it’s back.

[sinful yoke]

@lone crow have you bound your account yet or are you experiencing issues?

@desert dawn reply to your email saying nevermind

[desert dawn]

It’s still processing so when they contact me in a couple days I just say that right.

I feel so bad though

[sinful yoke]

no just do it now

did you contact them via helpshift or email?

[desert dawn]

The website

[sinful yoke]

im not exactly sure how helpshift works, but if you cant send more messages then you may explain after they reply

but they will likely find the issue

(which you discovered already )

[lone crow]

Well I just downloaded the game today. My old account didn't work. It was linked with my google play

[sinful yoke]

there is no google play linking

there is only facebook, yostar, and twitter

if you did not link with any of those, please contact customer support and ask for account recovery

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their info above

[grizzled wren]

So... I think I messed up

I tried to transfer the game to my SD card, and now I can't log in

[sinful yoke]

transfer it back to internal

cannot run on sd

[grizzled wren]

Thank you

[floral flame]

Huh. This is a known bug? I just kept reloading my game until Suruga showed up normal.

[austere lily]

night commissions not showing up for anybody else?

[floral flame]

This is a known issue.

[sinful yoke]

they appear at 9pm utc -7

they should appear 1 hour earlier, the bug is known

[floral flame]

https://trello.com/c/iBQBFaUB/1406-nightly-commissions-do-not-arrive-at-the-new-time

Trello

Nightly commissions do not arrive at the new time

User Info: 67115297
System Info: Google Pixel 3a XL, Android 10
Frequency: Randomly. I'm not sure why it happens
Perceived Severity: Medium issue that noticeably affects the game experience but can be ignored (e.g., animations not playing correctly)
**How to Re...

Labels

Medium, Android, Popular

[proper cargo]

No 11pm commissions

[sinful yoke]

try back reading a little same inquiry

[proper cargo]

When is utc?

[sinful yoke]

mst

[proper cargo]

I'm eastern time so*.

[sinful yoke]

its in a hour

[proper cargo]

Jesus christ this is worse for me* QQ

Welp guess no night commissions for me till next year. Gn ppl

[austere lily]

uh it's a bug

it should have appeared at 9pm edt is what they're saying

[grizzled wren]

I'm sorry, I still need help

When I try to launch the game, I see the loading screen with Enterprise

And it doesn't load

[sinful yoke]

corrupted files

you will need to reinstall, is your account bound?

[grizzled wren]

Yeah

[sinful yoke]

[grizzled wren]

To Twitter

Thanks for the help

[supple frigate]

No night mission today

[rotund oriole]

Is this a bug??never thought I would see a 8 hour urgent commission that the biggest prize would be a quick finisher

[wild roost]

Submitted a bug report for Monarch’s voice being bugged/broken/missing for me, and it was rejected for being unreproducible. That’s understandable, but none of the solutions provided; restart game, reinstall game, repair game. Have worked for me at all. What do I do now?

[sinful yoke]

this is #tech-support not #bug-reports but monarch is bugged on ios, restart must have missed it

[wild roost]

Sorry for the wrong place. Thanks for the response, you’re awesome

[carmine hedge]

Is the game kinda laggy lately?

need to know if its my device or the game

[misty crow]

using retrofit ships will lag tile movement

[marsh pelican]

it is less laggy on my device :D

[misty crow]

it's a known bug

[carmine hedge]

even when u pick up items?

like question marks

cus I am getting delay on those too

and when I swap gear its slower compared to normal ships

[marsh pelican]

Can someone help me in buying gems using webmoney? I can't figure out how to add it as payment method

[misty crow]

that's probably on your end then @carmine hedge

[carmine hedge]

hmm ok I will try something

ty

[misty crow]

@marsh pelican you can't

[marsh pelican]

:o

[low wasp]

w h a t

no fleets left

[misty crow]

restart the game

[stark gale]

The gold Suisei BP drop in the event is bugged. I'm not getting anything even though I managed to get some after killing Ryuujou

[misty crow]

it's listed in the craft as comet

[stark gale]

Oh, thanks

[tropic verge]

help im getting network error

[light patrol]

hi, I need help I have lost my account :(

[zenith forge]

@tropic verge have you tried to switch to another internet or restarting your current internet?

@light patrol do you have any info about your previous account?? like UID, Nicknames, and server??

if yes (or you only have some of them, it's fine), contact customer support.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[tropic verge]

no

y would i do that

[zenith forge]

@tropic verge then try to restart your connection / switch your internet connection if possible.

[light patrol]

If I have all the information, but I was unable to access my account.

[zenith forge]

no I was talking to the dude who lost his account to contact customer support.

@light patrol are you sure your account bounded??

and after login, are you sure you're choosing the right server??

[light patrol]

Yes indeed look for my account and it appears.

I searched all the servers and nothing.

my account is the server Sandy

He sent emails to support, but they don't want to answer me.

[zenith forge]

hmmm, seems like you're using wrong credentials to login.

what, no no

[light patrol]

I have 5 days and no Login to my account.

[zenith forge]

are you sure you're sending it to the right email?

you should get a respond after 5+ business days.

[light patrol]

My account is linked. Yostar

[zenith forge]

do you know your UID?

[light patrol]

Yes

[zenith forge]

so some mods here can checkbind it to see if your account is actually binded or nah.

good, send it here.

[light patrol]

I really hope to get the

[zenith forge]

mention me after you send your UID here.

but still, it would be better to contact customer support.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

click that link, click [Contact Us] button, fill your account information there, explain your issues, don't forget to fill your active e-mail so they can respond to you, and then submit it.

They gonna respond at least 5+ business days, so please be patient.

[light patrol]

@zenith forge UID 204358740

[zenith forge]

@snow snow i need your help.

can you do /checkbind 204358740 ??

hey @carmine hedge, i kinda need a help here.

sorry for the ping since I don't see anyone else who can help.

[carmine hedge]

/checkbind 204358740

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Mar 15, 2020, 1:15 PM

[zenith forge]

thanks Yamato, appreciate it

@light patrol you can look on above, your account is not binded to anything.

when and where's the last time you play with your account?

if you still have access to your account, try to login > go to settings > click on account tab > bind your account there with facebook/twitter/yostar email.

[light patrol]

Wtf ?I had linked to my account in yostar

I have all the information on my profile.

[zenith forge]

but based on the checkbind your account is not binded to anything

[light patrol]

Well then what can I do about it?

[zenith forge]

your previous login attempt was successful, but your account isn't there since there's nothing binded to your email.

all that you can do for now is contact customer support to force bind it to your e-mail.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

click that link, click [Contact Us] button, fill your account information there, explain your issues, don't forget to fill your active e-mail so they can respond to you, and then submit it.

They gonna respond at least 5+ business days, so please be patient.

[light patrol]

OK thanks

[dark leaf]

[zenith forge]

@dark leaf i was pinging you & euno to help me with a checkbind but it's fine since Yamato come here, sorry for the ping

[dark leaf]

[zenith forge]

[tropic verge]

it always does this

[pastel sleet]

I've never played the game before and I have an issue with infinite loading, it happens right after the logos and has been an issue for weeks. a few weeks back it was an issue of certain files not updating, but my phone updated and now it's this. I've tried uninstalling and reinstalling the game, clearing the cache and restarting my phone, and trying to use any settings isnt possible because I cant even get into the main screen. starting to believe it's just my phone. please help =~=

[zenith forge]

@tropic verge is it possible for you to restart your connection / switch to another internet connection?

@pastel sleet try to switch into another connection / restart your connection if possible.

[pastel sleet]

I've tried that

I've also tried a vpn

[zenith forge]

[tropic verge]

restart my connection wdym

[zenith forge]

may I know what vpn?

@tropic verge restarting wifi router / turn off mobile data and turn it on again.

because what does the game says are Network Issues.

[pastel sleet]

it was 1.1.1.1

[tropic verge]

no

[zenith forge]

is it possible for you to click repair gamefiles? @pastel sleet

[pastel sleet]

if it's in the main screen settings then no unfortunately

[zenith forge]

@tropic verge how about switching into another internet connection?

[pastel sleet]

I can only get to this screen before the infinite loading starts

[zenith forge]

@pastel sleet what device are you using?

and how much freespace memory you have left at this point?

[pastel sleet]

samsung galaxy s9+

[zenith forge]

try to run your AL without any apps running in the background

[tropic verge]

also its spams loading 4 times before saying network error

[pastel sleet]

I'll try that

[zenith forge]

tbh your phone is better than mine, and mine isn't having connection issues at this point.

@tropic verge have you tried using VPN?

[tropic verge]

no