tech-support

[scenic gyro]

[uneven iron]

The game keep crashing, plz help me, im using iphone 5s

[prisma bluff]

i have no idea how this happened but i can't put them into the dorm agian

problem gets fixed after restart though

[zenith forge]

@uneven iron have you tried to clear the cache?? or repair your gamefiles??

and make sure you have enough memory to play, try to play with no apps running in the background.

@prisma bluff you can't put tashkent, hiryuu, and long island to the dorm?

[sinful yoke]

@uneven iron iphone 5s too outdated

you need at least 2gb ram

[prisma bluff]

i can't put yukikaze and dido back in the dorm before i restarted

[sinful yoke]

its just a desync

restart the app and you'll be fine

[uneven iron]

well... it keep crashing after I played for a while

[grim drum]

Need help here

[sinful yoke]

is your app fully updated?

[grim drum]

how do i check that ?

[uneven iron]

Yes it is fully updated

[sinful yoke]

in google play or app store

[uneven iron]

App store of course

[crimson frigate]

Guys, how do I fix this? I tried data repair, in which I had to download 600+ mb worth of data but to no avail. i have 33,830 points now.

[balmy ledge]

Having trouble with switching account using Facebook halp

[light carbon]

Need help. My Prinz Eugen is missing

as you can see Im on my 3rd day of login already

[zenith forge]

@light carbon relogin / repair your game files.

@crimson frigate i don't think... you need a game repair

click on that, you need to click every distorted tiles

your progress bar said you missed like 1 tile, try to click on that tile that I circled with red @crimson frigate

i'm sorry, just keep logging in until day 8 to get your prinz eugen @light carbon

@balmy ledge can you exactly tell me what kind of issue that you have?

[balmy ledge]

It’s fixed now

[zenith forge]

glad to hear that

[light carbon]

oh so it's not given the exact same day?

[finite breach]

I'm 99% sure, Eugen is reward for the 8th day @light carbon

[light carbon]

anyways I clicked repair but nothing seems to be happening...

[zenith forge]

it says 8 day login reward

so you will get prinz on day 8

@light carbon

[light carbon]

Yep my bad. Me and my stupid 2 brain cells. It's Indianapolis on the 2nd day.

Sorry for that.

[zenith forge]

no need to sorry, come here again if you have any issues with the game

[crimson frigate]

@zenith forge the chance to click the tile just won't appear as the others did. It's literally the only one I'm missing.

[zenith forge]

have you tried to restart your device? @crimson frigate

it's kinda weird, try to play D3 for 2 times and then immediately back again, i guess it could work

[crimson frigate]

Yes, I had restarted the game already, as did the repair as well. I've already got D3 to safe level.

[zenith forge]

hold on let me check #known-bugs

welp, there's no bugs related to what happened to you

i guess you need to reinstall the game or something

I admit i never see that bug before.

[crimson frigate]

I completed the other two just fine though.

[zenith forge]

what happened if you click the last distorted tile?

[crimson frigate]

Nothing happens. I tried long pressing it, pressing it 2,3,4,5,6 times continuously as well to no avail..

[zenith forge]

i think we have a new case @sinful yoke

all I can say it reinstall the game and see what happens

or use your AL on different device and see what happens

if after reinstall, the issue still there, feel free to contact CS

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[crimson frigate]

I also play it on 2 different computers, still no changes.

[zenith forge]

yeah, i think it is time for you to contact the staff via the link above

[crimson frigate]

Okay, thanks for the time.

[zenith forge]

@crimson frigate oh yeah, when you contact helpshift, make sure you fill the issues correctly along with the screenshot

and then put your email

after you submit it, you gonna get an email "asking for inquiries again"

ignore that, that's an autoreply, wait for actual human respond.

[crimson frigate]

Okay. Finished sending it. Thank you very much.

[thorn heart]

Hi, I just received an email from yostar regarding the recovery of account and didn't encounter such an issue. Was it an email sent wrongly?

[zenith forge]

can you screenshot the email? @thorn heart

if you didn't sent them an email from the helpshift, it means someone submit a wrong email.

are you recently contacting tech support on this link?

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[uneven iron]

Help meeee

My game keep crashing after being played for a while

[zenith forge]

did Kawa already said that your device is outdated? @uneven iron

you're the one who played on iPhone 5s right?

If you already played for a while, are you sure you have enough memory to play AL?

[chilly canopy]

I’m not sure what’s going on, but I appear to be missing one of the last memories

[uneven iron]

@zenith forge yes, i can play it for 3~5 minutes before i get crash

[gleaming dagger]

Is game not working right? It keeps on loading and loading even when on missions

[uneven iron]

The game working very fine before crash

[sinful yoke]

@uneven iron I said before your phone is outdated

there is no fix for the device

it has to be a newer phone or an emulator

[hoary totem]

is there a way to unbind a yostar account ive looked a few places and cant really find an answer

[sinful yoke]

you need to contact customer support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

@chilly canopy have you tried to 3 star all normal or all hard stage ??

if yes, have you make all of them on 100% clear ??

[chilly canopy]

Just 100% the hard ones

Well, I three stared the hard ones, did not give them The “safe” status

[zenith forge]

make it safe and then you get another cutscene, i think @chilly canopy

[compact relic]

hi is the data core store buggy he mean i have buy it but im nothing but its

[zenith forge]

wait what do you mean? @compact relic

you wanna buy oxytorp again or something?

[sinful yoke]

you maybe received nothing?

[compact relic]

@zenith forge yesterday said 1d to reresh ...

[sinful yoke]

ah

try fully restarting your device

[compact relic]

ok

[zenith forge]

it happens when you don't restart when refresh happens right? @sinful yoke

what does it call i forgot.

is it desync?

[sinful yoke]

yes

[compact relic]

Is didnt with nvm I can wait but I Have a other porblem

[zenith forge]

what is it?

[compact relic]

I Have drop 3 sr ship but the meldalions are dont work

Or I wrong understand

[sinful yoke]

how long ago did you get kaga/akagi?

[compact relic]

Off mom

[sinful yoke]

if you got either one before medals were introduced they wouldnt count towards the medal

[zenith forge]

It's an accumulation mission, i think if you acquire Akagi Kaga b4 medals introduced, it doesn't count

the progress count after medallions system available.

Like, if you get 3 chapayev, it counts as 3 score for the medals.

I have a friend who have like, getting 5 mayas & 4 akagi kaga in 3-4 and it doesn't count because it's before medals were introduced

so yeah.

[compact relic]

Ok akagi I get before Change the ui

[zenith forge]

yea that's waaaaay before medallion system introduced.

[compact relic]

ok

[ripe tide]

How do I unlink my Yostar account? (I have my Account linked to Twitter, Facebook and Yostar)

[sinful yoke]

contact customer support to remove it

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

@zenith forge
i got the reply from Gale, asking me to give the screenshot of the Purchase

from the Google Play receipt

[zenith forge]

then send it

[carmine hedge]

i sent it to al.cs it's where i supposed to send it right?

[zenith forge]

you're the one who purchasing something ingame with google play but not receiving any gems right?

to make it easier, you reply the email from CS Gale, then put your screenshot receipt there

[sinful yoke]

dont make a new email thread either btw
but reply to the email and add the attachment and it should get to them with no confusion

[zenith forge]

^ this is what i mean @carmine hedge

[carmine hedge]

ah darn it....

i've sent a new one instead....

[sinful yoke]

if you can delete it, go ahead

[carmine hedge]

i just deleted it tho, and replied it just now

[sinful yoke]

keep this in mind for future emails to always reply

[carmine hedge]

got it

thx @sinful yoke @zenith forge

[sinful yoke]

because the initial emails will have your information and staff can keep track of who you are

[carmine hedge]

ah i see

that's how it should be right?

[sinful yoke]

yep!

[carmine hedge]

a'ight thx so much

[teal kelp]

hi needed some help here; I'm having an issue on the decryption event; even with 1600+ points, cant unlock all the tiles due to no attempt points? I've ask other players the tiles should all be open with 12000 points

[zenith forge]

oh, someone also have the same case like you yesterday.

he's reaching 38K pts but can't finish the last tile

have you tried to repair the gamefiles?

have you tried to clear the game cache?

have you tried to restart your device or something?
have you tried to uninstall the game + deleting files related to AL + installing the game again?
have you tried to use another device?

if those 5 question doesn't fix your decryption attempt issue, you can contact tech support just like the previous person who has the same issues like you.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[teal kelp]

will try it, Thanks!

[zenith forge]

btw Kawa, do you have any better answers regarding to his problem? @sinful yoke

in case you need backread : https://discordapp.com/channels/456397991847395339/488684387932700672/686427966413996074

it's been 2 peoples so far, getting the last decryption attempt problem.

[fast scarab]

the game keeps on crashing randomly...

im in lexington server

[sinful yoke]

what device do you have?

[fast scarab]

im playing on my laptop

whenever i exit the event stage without playing the event and i enter dock afterwards, my game just freezes

[sinful yoke]

try a file repair in settings or at the title screen

[thorn heart]

@zenith forge It seems that I was accidentally cc in the email

[thorny harbor]

Hello I cant recover my account in sandy server my fb got deleted was only binded on it can still get refund in my new account if show receipts ? I played it when Neptune event started well I played before spend money around that time

When say my fb account got deleted I mean I got no more fb account so right now I playing this server

Mobile/tablet user

[median needle]

email customer support and they'll be able to help you get your account back. be sure to send them your UID it's in the second screenshot you posted and they'll be able to help you bind it again.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[thorny harbor]

That uid is from new account I have no idea what is uid for my old account

Never really screenshot stuff my old account

Only have receipts

[zenith forge]

@thorny harbor Did you know your old account nickname, server, and other informations?

[thorny harbor]

Server yes but not user I always use fakered7 or fakered89 fakered

[zenith forge]

Idk about receipts, but I'm sure staffs can recover your account from nickname or servers.

yeah then you need contact tech support.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[thorny harbor]

Alright give those accounts see what's up since had all the neptunes hope they can figure it out

[zenith forge]

use that link, click contact us, and then fill the form.

explain your issues there carefully.

Server yes but not user I always use fakered7 or fakered89 fakered
I'm sure they also need this as well so put it in your form.

[thorny harbor]

Alright I didnt give them user since I didnt have uid I'll resend another one thanks

If they cant recover my account by users I gave them what will they do then need show them receipts refund me gems in new account ?

Anyways I'm done I'll just wait for reply and go from there

[zenith forge]

@thorny harbor I'm not sure, but they will try to recover it for sure.

Have you tried to logging in to your old account btw?

are you didn't bind your old account to FB/TWT/Yostar?

[thorny harbor]

Doesnt exist was in my fb since fb got deleted

Like I dont have fb account was deleted permanently

[zenith forge]

Well I believe even though your FB is deleted, use the same device that you use to login last time will bring your to your old account.

[thorny harbor]

Only binded on fb

Lol that's problem I upgrade devices I'm note 10 +

I was samsung galaxy 8

Already sold those devices

[zenith forge]

Well the only hope is CS can recover your account with only using Nickname & Server, and then "bind it to somewhere you can use to login back".

is that possible for CS? @spring grotto @sinful yoke

[thorny harbor]

Never thought come with issue realized to late gf wanted delete fb realized to late hahah to please her

[zenith forge]

wait, when did you delete the facebook?

[thorny harbor]

It's been 30 days already

[zenith forge]

If you can recover the facebook, recover it right now, use it to login your old AL.

oof, that's bad to hear.

[thorny harbor]

Yup

Dangit hahaha oh well its okie aslong as they can do something for me I'll keep playing game

Even if they cant get me account if they can give some gems I'm okie

[zenith forge]

Well as far as i know i don't think they can move gems from one account to another.

But I believe they will try their best to recover your account.

[thorny harbor]

Only have receipts

I spend all the gems on Neptune event

[zenith forge]

then wait for human respond coming from AL Tech Support on your email.

[thorny harbor]

Alright thanks

Sucky part bought the costumes actually got them all

From now on I'll take picture uid bind them all

[marsh pelican]

Why I can't buy gems?

[zenith forge]

I don't know what that means...

@spring grotto @sinful yoke you have any Ideas for these?

@marsh pelican are you using stable connection??

try to restart the game or restart your device

well, to see if there's anything changed.

[marsh pelican]

@zenith forge used Wi-Fi and 4G, tried to restart... Still those 200250

[zenith forge]

@marsh pelican have you tried to use another device?

or the last solution, reinstall the game?

[marsh pelican]

I have only one device 😅

But I found this in settings > help

[zenith forge]

yea, bind your account first

do a clean reinstall

then login again

clean reinstall = after uninstalling, go manually through your file manager and delete files related to AL

and then install it again

[zenith forge]

is it fixed? @marsh pelican

[marsh pelican]

Finished reinstall. Still 200250, but only one

@zenith forge

[zenith forge]

@marsh pelican i think, the feedback assistance knows what kind of issue for that code.

just wait for them, sorry I can't help.

oh wait

i found someone who have same issues like you

can you try this

TL;DR relogin your e-mail account on your device, then restart the device.

[marsh pelican]

One more question: can I buy gems with WMR (webmoney ₽)? Because of not - I don't need to fix that error 😅

[zenith forge]

idk about that, but you can add it as your payment method on your email i guess, and see what happens.

some people adding paypal (like me) as a payment method and it works fine.

@marsh pelican if you want to relogin your email, make sure you remember your password / login information

[marsh pelican]

I remember, I just can't find where I can logout... Android 9 if it matters

[zenith forge]

settings > google > accounts > logout

something like that

found the similiar problem in Azur Lane reddit.

so yeah just make sure you remember your e-mail login information

oh wait i found Toaster saying this

come here again if you still see any issue @marsh pelican

[marsh pelican]

Relogin worked :3 thanks

[thorny harbor]

I found my user name its lv 64 aslong give them my user server I have good chance of getting my account ?

Looked it up my bros account in friend search

[zenith forge]

@marsh pelican SWEET!

@thorny harbor well, we still don't know if they can recover your account when nothing is binded to your account.

but I highly believe they can recover it.

just wait for CS respond.

[thorny harbor]

I hope so

Kk

[thorny harbor]

I think they can they just have force bind to another account

[zenith forge]

i was thinking about that, yeah. but we need to be patient for it, to see what are they gonna do.

[thorny harbor]

I gave them the new account info so I should be fine for force bind

[half path]

I do remember that they did do that back when the new UI came out, provided you gave them enough info.

[zenith forge]

@thorny harbor i'm kinda confused.

you want to recover your old account right? why you gave them new AL account info?

[half path]

They apparently need the new account info to bind its connected services to the old account, provided that the new one's bound in the first place.

[zenith forge]

...aight.

just a reminder, CS gonna respond your email in like, approximately 5+ days @thorny harbor

but sometimes they can be faster, it depends, just be patient for it.

[tawdry cairn]

So the Threat on my 8-4 hard is "safe". When I start it on my mobile, or through nox on my laptop, I just have to defeat the boss fleet, which is good. On my pc, I need to do all the mob fleets to, everytime. Restarted etc. hasn't helped. Any suggestions?

[zenith forge]

@tawdry cairn did you enable the clear mode thingy?

[tawdry cairn]

lemme check

jfc, no I haven't, thank you so much

[zenith forge]

it's good now, you can fight straight to the boss? @tawdry cairn

[tawdry cairn]

yes perfect now, love you guys

[zenith forge]

no worries, come here again if you have any technical issues.

[tawdry cairn]

I thought the saved states etc. on my pc were somehow corrupted, glad they are not.

[zenith forge]

nahh they don't

just make sure you enable them when the threats are safe.

[sand goblet]

Hey umm I have trouble login in azure lane cause every time I log in it froze and I am in sandy server

[zenith forge]

have you tried to restart your device? @sand goblet

and what kind of froze is it?

[sand goblet]

Every time I log in the game the game instantly froze same as my friend in guild

[zenith forge]

have you tried to restart your device?

and what device you used?

[sand goblet]

android

phone

[zenith forge]

yea i need the model

like samsung or something

[sand goblet]

Vivo

[zenith forge]

you sure you have enough RAM to play the game?

[sand goblet]

Yes 32 gb

[zenith forge]

try to, clear any background apps running, and then start your AL.

[sand goblet]

Thanks I will take your advice

[zenith forge]

32GB ?? RAM ??

can you send me the exact model for your VIVO phone.

32GB sounds like Internal memory though.

otherwise, try to restart device and see if it works.

3GB RAM should be enough.

i think you need to reinstall the game

[sand goblet]

Oh man

Ok

[zenith forge]

you cannot even click login, right?

[sand goblet]

I click the login but when I get in it suddenly froze

[zenith forge]

hmm

then don't reinstall

are you able to repair the gamefiles?

the button to repair your gamefile is on top right before you logged in

[sand goblet]

how do you repair the game files?

aw ok

[zenith forge]

the one on top right, with ⚙️ icon

[sand goblet]

Thanks

Brb

[zenith forge]

that thing.

[sand goblet]

I know thank it works

[zenith forge]

it works smoothly now? you can play? @sand goblet

[sand goblet]

Yes thank you

[zenith forge]

alright, if you have any technical issues

just come here.

[sand goblet]

Thank you

[zenith forge]

your welcome and enjoy your game

[elfin rapids]

DEVS....
HOW TO BUY AL ANIME BD VOL. 4?
PLEASE PM ME NOW @@ (°◇°;) !

[spring grotto]

You would need to purchase it from a shop provider w/ access to get it

[elfin rapids]

"w/ access" to? What bot? Or in this chat?

Im from develop country, not a flashy country that some international packet delivery will go into
So i need a LOT of help how to buy

[spring grotto]

If you won't be able to get international delivery, than unfortunately there probably won't be much to help with, sorry to say. As it'll need to be shipped internationally. A provider (such as Animate or eBay just as some simple examples) would need to ship the products to you.

No one here in this Discord can do anything regarding that

[zenith forge]

@elfin rapids Amazon / eBay can ship to Indonesia

because i'm there too.

[elfin rapids]

Need LINK

Can some amazon and ebay use BCA bank?

[zenith forge]

well, just wait until it's available on those sites.

[elfin rapids]

I dont have credit card

[zenith forge]

I don't think so, last time I saw my friend buy it, they're using paypal.

so they deposit from BCA to PayPal and then buying it.

[elfin rapids]

DAMN T.T
I need register paypal, wait 30 days, just for a single DVD? ;(

[zenith forge]

I mean you can use BCA Debit, that's all what I read.

i'll dm you @elfin rapids

[cedar crag]

Ive had an issue with the event shop, i bought 15 of the t3 triple gun from the shop and i didnt recieve any, if this isnt the place to put it im sorry

[zenith forge]

@cedar crag it's kinda wrong place since you can ask it in #gameplay-help but i'll answer it for you.

it doesn't received as an actual gun, it's a print recipe, you need to craft it

go to your depot, go to craft gear tab, and try to find the gun, and then craft it.

[cedar crag]

Yeah thats it

I thought it was a glitch

Im an idiot

[zenith forge]

you found what I mean? @cedar crag

[cedar crag]

Yep

[zenith forge]

aight then

[thorny harbor]

Oh 5+ days huh I'll just check once day then

[sinful yoke]

5+ business days

business

[thorny harbor]

Kk then I have wait 5+more days for a respond?

Like if they need more details or etc

[sinful yoke]

usually it is less

[thorny harbor]

Kk thanks

[sinful yoke]

wrong channel?

[celest rose]

yep

My bad

[zenith forge]

let's bring it to #al-general

[sinful yoke]

they understand

[outer quarry]

huh why help still display the mechanic of muse event ?

[zenith forge]

@sinful yoke known bugs?

[sinful yoke]

it isa known bug

[outer quarry]

I see

[carmine hedge]

Guys why my game crash everytime i try log in my account

@sinful yoke

By this i mean i login to game and after second tap game crash

Or menu appear and then it crash

But only on server where i have already my account

[sinful yoke]

what device do you have?

you may want to initiate a file repair

do so at the title screen in the top right corner

you can also reinstall but if your account isn’t bound, don’t delete the app

[zenith forge]

there was someone who had that problem few hours ago, repair gamefiles fixed it.

[carmine hedge]

I done it

[zenith forge]

still crashing?

[carmine hedge]

I even reinstall game

Everytime at this moment

No matter what device

I switched phone at the morning

I was playing on another phone

Then i tried to play on this

And now i cant log in on any

I mean

Sometimes i can

[zenith forge]

have you tried other internet connection? it might be unstable.

[carmine hedge]

But after 3 sec it crash

Wait ill try

[zenith forge]

if different device doesn't fix, there's a probability your wifi / mobile data provider is unstable.

[carmine hedge]

No thats not network fault

Game or crash or resstart

[zenith forge]

If your internet is in stable condition, try to uninstall the game, and then go to your file manager to delete every gamefiles related to Azur Lane.

remove every files of the game, something like that

[carmine hedge]

I done this before

Actually game starts on every server where i dont have account (it create new on another server)

[zenith forge]

did you bind your account using fb/twitter/yostar email?

click on those (where you bind your account, facebook as example)

when you're logged in, double check the server to make sure you're playing on the right server.

if choosing the right server gaves you crash, one of the solution is repair the gamefiles like some people did here few hours ago.

[carmine hedge]

Im loggining by fb on roght server and thats why game crash

Right*

[zenith forge]

it's fixed for them, but it doesn't fixed for you, then i'm afraid you have a device / network problem.

hmm, can you try to repair the gamefiles and check again?

also, shut down your AL from background apps, clear the cache from your AL app, hope that works.

[carmine hedge]

I reinstalled game twice on two device

I tried 2 networks

And repair game twice and both devices

Game crash or restart

When i try play on my server

If i chose other server

Game start normally

Byt

But

It creates second account

[zenith forge]

this is new to me @sinful yoke

have you tried to use VPN and try to login again on your main server?

[carmine hedge]

No

But i dont think thats problem

Thats start happen when i tried login on second device when i was logged on first

[zenith forge]

wait

i sense a double login here

try to exit your AL on your first device then login with your second device

make sure you exit your AL on your first device, i mean, remove it from running background apps.

some phones have that feature to lock an app to stay running even though it's minimized.

[carmine hedge]

I tried this too

I mean

When I uninstalled game on one device

I tried to login on second

[zenith forge]

can you try to login with another bound?

like twitter / yostar email

to see if there's something difference if you try to login other than facebook.

[carmine hedge]

It is connected only with facebook

[zenith forge]

hmm

try to reinstall your facebook instead

i'm afraid facebook app causing this

[sinful yoke]

ok im going to backread

contact customer support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

issue with your account

ask if they can look into it and clear anything unusual

can you try getting a log mode?

er

wrong command

[zenith forge]

/logmode ??

[sinful yoke]

/logmode

[pale pagoda]

https://youtu.be/l3ujs7D0tFE

[sinful yoke]

@carmine hedge please do this and take a video as you engage the crash

[carmine hedge]

I can do it but tomorrow @sinful yoke

I dont have access to my main device right now

[sinful yoke]

do let me know if you need help activating log mode

[carmine hedge]

Log mode ? @sinful yoke

I can try this rn on this device

[sinful yoke]

log mode is what the video is demonstrating

[carmine hedge]

I cant do this

Thats the farest possible moment without crash

[sinful yoke]

start recording and enable log mode during the loading screen

when it crashes it may or may not show errors in the log as its crashing burning falling

[carmine hedge]

Hi, I just came to say what a problem I have: It turns out I'm not trying to get past the "A3" world. Because when I try to beat the boss's end, the charge is interrupted and it goes black. This happens to me through the Android emulator. Also, I changed the Android emulator and it's still going through that problem, so that's the problem with the game. I asked some people if that happens and they said no.

[sinful yoke]

can you try a file repair?

[carmine hedge]

@sinful yoke I don't know where those options are in that.

@sinful yoke

[sinful yoke]

im still loading it

[carmine hedge]

There full movie how my al works

https://youtu.be/A0jfAzn-AVQ

Here

[sinful yoke]

@carmine hedge settings or top right of your title screen

can you initiate log mode though?

its able to be open the moment you open the app, like at the manjuu/yongshi/yostar screen

[carmine hedge]

Ill try

Idk it isnt work

I cant turn it on

Nvm

@sinful yoke

What should i do next

[sinful yoke]

unpause it firstly

and record it as it crashes like you did in the video

[carmine hedge]

https://youtu.be/QMBIVO0OuTE

Or here

@sinful yoke

Nothing appear in it

[sinful yoke]

it is paused

[carmine hedge]

Huh

It isnt

Look at the button

After i click it crashed again

Button was blinking before i tap it to start game

I couldnt even turn off log mode

[sinful yoke]

this checkmark means it is paused

[carmine hedge]

Ok them wait

https://youtu.be/j_7uPB977RI

@sinful yoke

After this last screen game restarted

[sinful yoke]

unfortunately theres nothing I can pull from it personally

still contact customer support though and make sure include this video in it!

[carmine hedge]

Ok..

I played on avrora and logout and log in on sandy

Somehow i was there on 3 sec and them crash

@sinful yoke

And i got screen of this

[sinful yoke]

it looks like corrupted files

but since its on 2 of your devices, I believe cs will need to intervene and check your account

[carmine hedge]

Now somehow it crashed after 5 sec so i could make ss of my UID

Bcs i connected my account with yostar too on another server

It isnt working ONLY on sandy server

I mean it crashes

[rich meteor]

i redownloaded azur lane and even downloaded it on my emulator

it keeps freezing when i press on log in

when it says press to start

:0

[rich meteor]

ok nvm its the same problem as phantoM but ive done data repair and i cant pullup the debug mode

[zenith forge]

you still can't login? @rich meteor

[rich meteor]

i cannot

[zenith forge]

your nox is outdated btw, try to update it first

[rich meteor]

it still doesnt work on phone after i did the data thing

and kk

[zenith forge]

current version

welp, for now let's try to make you login on emu first to make sure you can play.

and make sure you enable Virtualization Technology, a.k.a VT.

[rich meteor]

:0 what is that

[zenith forge]

https://www.bignox.com/blog/enable-vt-easy-learn-tutorial/

[rich meteor]

forgive me if it takes a while cuz my pc sucks

[zenith forge]

no worries, keep us updated.

[rich meteor]

is it ok for me to @ tech supp

individual members i mean

as long as i keep it to a minimum?

[zenith forge]

idk, but you can mention @spring grotto since he's one of the official Feedback Assistant here. Kawaakari is offline atm.

[rich meteor]

o kk

i believe the emu is done

[wraith pilot]

Uuh is my clear B3 cutscene supposed to still be locked?

[zenith forge]

have you 3 star your B3 and making it to safe mode? @wraith pilot

[wraith pilot]

It is 3 starred

And I got the ??? Ones too

Am I supposed to get threat level to safe

[zenith forge]

how about making it to the safe mode?

yes, you need to.

there's another cutscenes for it

[wraith pilot]

Ah alrighty then

[zenith forge]

@rich meteor you updated your nox?

[rich meteor]

ye

im opening al on it now

[zenith forge]

aight, good luck.

[rich meteor]

:0 i got hit by the same issue

it slows down exponentially then it just freezes

[zenith forge]

are you using some sort of vpn?

is your connection stable at this point?

[rich meteor]

not that i know of

and yeah

its stable

[zenith forge]

since the nox is updated, try to repair your gamefiles this time.

[rich meteor]

should i just remove all my files from my emulator

and redownload it?

[zenith forge]

no no no

[hot rain]

Hi. I bought a new phone and can’t log in because I didn’t link my account. What should I do?

[zenith forge]

to repair gamefiles you need to click this icon

[rich meteor]

you mean data repair? @zenith forge

yeah ok

ill try that again

[zenith forge]

@hot rain can you login with your main account on the last device you used?

[carmine hedge]

@sinful yoke Say the nut icon to repair that, but it's still the same problem.

[zenith forge]

if yes, bind your account with fb/twitter/yostar on that device, and then login using one of them on your new device.

if you can't do that, contact tech support and fill the form with your account issues @hot rain

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

@carmine hedge what emulator you use? is it VT enabled?

[hot rain]

I logged out there and now I can't enter again. Sad

[zenith forge]

@hot rain if your AL app isn't deleted there, try to login, it should be logged in if you don't delete the app (cloud saving)

if you can't, then I suggest you to contact tech support.

if you remember which server do you play, your ingame nickname, or your UID, it would be easier for staff to locate your account.

[hot rain]

I remember nickname and server, but not UID

[zenith forge]

it's fine, try to contact them then.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[rich meteor]

should i just contact them as well

the data repair isnt finishing on my em

unless its supposed to do that?

the manjus dont move

[zenith forge]

can you explain what do you mean "isn't finishing" ?

hmmm

can you open your nox settings, i wanna see your config

the performance settings tab

[rich meteor]

should i go to high

[zenith forge]

how much RAM do you have?

[rich meteor]

i can check on task manager right

[zenith forge]

yep

[rich meteor]

performance?

[zenith forge]

yep, on the left side

[zenith forge]

well, try to switch to high on your nox then.

[rich meteor]

kk its restarting

kk im now opening al

with the high

[zenith forge]

please work this time

[rich meteor]

do i log in or data repair

[zenith forge]

just login

[rich meteor]

:00 it did the thing again

[zenith forge]

what are you using to login btw?

[rich meteor]

facebook

[zenith forge]

is it facebook?

er...

[rich meteor]

i can try uh

yostar

i do have yostar

[zenith forge]

can you use others in case you're double binded?

yes, try yostar

if it works, then we have a problem with facebook

[rich meteor]

ye

cuz i saw others having an issue with facebook

[zenith forge]

ikr, try login using yostar now

[rich meteor]

no it failed on yostar too

[zenith forge]

[rich meteor]

maybe its a sandy thing?

because the other ones also have an issue on sandy

[zenith forge]

yes because the person above also have issues on the same server, sandy.

[rich meteor]

mhm

[zenith forge]

can you try to login with your account but choose different server?

[rich meteor]

ye

[zenith forge]

to see if it works or nahh

aight let me know

[rich meteor]

yeah

it lets me go into tutorial

when i go into lex

yeah i can play on lex too

so maybe its a sandy issue?

[zenith forge]

i guess, you can contact them though

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

just tell that you can't login on Sandy

[rich meteor]

kk

[zenith forge]

fill the information with your account on Sandy too

[rich meteor]

i can write it in english right lmao

[zenith forge]

wait wdym

[rich meteor]

the email

[zenith forge]

are you using the helpshift link above?

and clicked [contact us]?

[rich meteor]

im emailing them

should i just use the link

[zenith forge]

just use the helpshift link, it would be easier for them i guess

[rich meteor]

im dumb i just didnt see the huge red contact us

[zenith forge]

We have 2 cases so far, people on Sandy can't login with Facebook / Yostar (idk about twitter though), but they can login with their Facebook / Yostar and play in another server smoothly. Repairing gamefiles, restarting devices, and clean reinstall the game didn't fix the issue.

cc : @spring grotto @sinful yoke

[sinful yoke]

noted

likely issue with fb

[zenith forge]

the person above (Pr1meJ) tried to login using yostar too, Kawa.

same issues.

[sinful yoke]

I see

[rich meteor]

i think its a sandy issue

i can play on lex just fine

with the same login info

[sinful yoke]

im thinking its an error within ur account

[rich meteor]

:0 thats not good

[sinful yoke]

I briefly remember a similar issue back then

but its.. likely been over a year

but at this rate cs is more likely to help

[rich meteor]

ye im trying to find my uid

[zenith forge]

to make sure, i'll try to logout from my washington account, relogin, and try to login to Sandy server and see if it works or nah.

@sinful yoke

[rich meteor]

oof so its not sandy's fault

[zenith forge]

I can login to sandy.

then what kawa stated before is right.

[sinful yoke]

its not widespread so the issue is probably not going to be on ur acct

[zenith forge]

glad to know that's not server issues then.

[rich meteor]

uh idk my uid but i know my level, guild, and name

[zenith forge]

just fill it on the form

[rich meteor]

ye kk

[hot rain]

Screenshot (03:12ДП, мар. 10, 2020)

[sinful yoke]

whats the issue?

[zenith forge]

here.

[sinful yoke]

ah

[zenith forge]

is that your main account / new account ?? since you say you didn't bind anything to your main account @hot rain

[rich meteor]

EYYY OK IT WORKED

wait

no its the same issue as the guy above me had

when i go back on sandy it crashe

s

[sinful yoke]

[rich meteor]

same issue as PhantoM

[zenith forge]

yeah just contact tech support

friendly reminder, if you get immediately reply after you submit your issues on the form and asking for what can they do, it's an autoreply and wait for actual CS Respond. It's gonna take approximately 5+ business days.

[rich meteor]

uhh i need my uid

and i dont have it

[sinful yoke]

type in that you dont have it

[rich meteor]

o kk

looks like im missing the frame

rip

@zenith forge you think itll help if i data repair again on my em

[zenith forge]

idk, you can try it I guess

i also contacted my friend in #al-general who's in other region, Sandy works fine on them.

[rich meteor]

i mean data repair worked for the Axone_00 guy right

so maybe itll work this time

[zenith forge]

is it working? @rich meteor

please work

[rich meteor]

it has not worked

the manjus froze again

[zenith forge]

[rich meteor]

i tried on a friend's phone and it didnt work on his either

so it doesnt work on iphone either lol

[zenith forge]

yeah wait for CS respond to your email.

[rich meteor]

when i data repaired this time it just straight up crashed

;-; guess im not getting my russian frame lmao

[velvet turret]

I have no idea what I did

[cobalt snow]

if you're referring to the text, that's log mode, hit hide to make it go away.

[marble yacht]

i purchase a box of gems and it says my payment went through but i havent gotten any of the gems??

[cobalt snow]

contact support to get your items pushed, in that case

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[marble yacht]

i sent the thing

i just want my gems before this event ends

[fast scarab]

ugh still crashes when i enter docks, even after i reinstall the files

just go to main menu settings and reinstall the files

might solve ur problems temporary

[cobalt snow]

what device are you playing on?

[fast scarab]

laptop

welp then idk

[cobalt snow]

if you're playing on laptop, I'd double check on alternate devices then checking your emulator settings, since it seems you tried a file repair/reinstall

[sinful yoke]

thats a different issue

it’s just similar

ok I see what you mean now

it is the same

contact customer support like they did in the meantime

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[knotty jewel]

Uhhhh They said that if i have some problens i should come here...
My problem is when I open AL, it gets stuck on a black screen.(Before the Sponsors show up)
I alr did a reboot but it still isnt fixed..
I hope someone replies so that I can know if its the game's problen or my own device..
Many thanks

[sinful yoke]

u get it fly

[cobalt snow]

If your account was bound, I'd try a reinstall, since it sounds like you can't get to the point to attempt a file repair.

[knotty jewel]

@cobalt snow I already did that... Installed AL on qooapp and apkpure ... Maybe my phone is the problem??

[cobalt snow]

it's possible that there are leftover files/issues with your connection during the install, causing issues.

[sinful yoke]

it can also be linked to connection

[knotty jewel]

@cobalt snow ohhhh

[cobalt snow]

try to see if you can completely erase AL before attempting an install, or installing on a different/more stable connection, usually wifi.

if you have a router, you can also try restarting it, as that sometimes works.

[vital rose]

I find Nox lagging a bit despite my PC being very high-end. Would Bluestacks serve me better?

[cobalt snow]

Although I'm not the most familiar with either, both should operate pretty much the same, so I'd see if there's an issue with your emulator settings.

[knotty jewel]

@cobalt snow theres no problem with my wifi... I will go try and completely erase al and reply for the feedbacks

@cobalt snow many thanks

[cobalt snow]

Also just making sure, do you have an ssd or external storage device? AL won't work if you try to install to those (though I might be thinking of a different error)

[vital rose]

IDK wha tother settings to change https://i.imgur.com/ARLY1Rr.png

[sinful yoke]

nox is considered a bloatware right now

you may be better off with bluestacks or a different emulator at the time

[vital rose]

I removed most of the bloatware and rerouted the suss sites in my hosts file

[royal current]

I lost my ID
I trying to find it

but

I can't

Someone help.

[sinful yoke]

your uid?

[royal current]

yeah.

[sinful yoke]

what do you need it for?

[royal current]

I mean User ID.

Ahh

NVM

[sand goblet]

I have a problem in azure lane again I tried to repair ⚙ in the icon and re install the azure lane again but the game keep freezing even though my storage phone is 32 GB and the phone Ram 3GB

Is there something wrong with sandy server?

[sinful yoke]

contact customer support in the mean time

what is your uid, username, and server?

we will send out a request for investigation with sandy

[sand goblet]

Thank you my username is axone

The game froze

[sinful yoke]

well I know your server woops

do you have your uid anywhere?

I believe you should be able to gather it at the title screen

[sand goblet]

thanks I will try

[sinful yoke]

that was a lie, thats only on JP

great..

if you have it written down anywhere that may be helpful

[sand goblet]

Here is my uid

[sinful yoke]

thanks!

[sand goblet]

Should I wait ? For the result...

[sinful yoke]

contact customer support in the meantime, I am not expecting any instant results

[sand goblet]

OK thanks

[sinful yoke]

if they get it figured out I will let you know so you can delete your email

[sand goblet]

Thanks

Also where can I find the customer support?

[spring grotto]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for them

[sand goblet]

Thanks

[sinful yoke]

@carmine hedge hi what is your uid?

[humble kelp]

Hello, has anyone been experiencing a similar bug? I get a popup message that event has ended when I use the main screen shortcut to get into the game, but I can access the event through 'weigh anchor' button in news bar.

[zenith forge]

can you take a screenshot of the pop up?

[sinful yoke]

I believe it only appears when you had a fleet left in an event map from a previous event

this is from someone with same issue previously

Ahh i figured it out, when I went to the Battle icon i saw i was still in the war archives map. that must have been the confliction. Thanks

ok yes it is related to war archives

thank you!

[sinful yoke]

contact customer support to force unbind an account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

@sinful yoke hi its me again

So guy above got actually same porblem as me

My game still crash/freez

But today at the morning like 1 hour ago i logged in and played by 20 minuts

[zenith forge]

there's nothing much we can do after all possible repairs are executed, you should try to contact tech support as well, regarding your account on sandy server.

[carmine hedge]

So i done it

Thanks

[marble musk]

OK, I don't know what is going on, but this is begin to annoy me, I'm getting this frakking message every 5 minutes and I don't know why, it's look like the system stupidity in World of Warships has jus jumped on the Black Desert Online and here and I don't know what the hell is going on

[zenith forge]

are you sure you have stable connection? @marble musk

that happens to me when I play on unstable connection, getting network connection failed every few minutes.

you should try to use another connection if you have one.

[marble musk]

@zenith forge I have wi-fi connection granted by my university and I've never had that crap before

[zenith forge]

well, the reason is clear that you have network problem so...

I suggest you to try another connection, using your phone as a USB Tethering as example and see how it goes.

[marble musk]

but what is causing this problem that;s strange, Black Desert Online, wows and Azur Lane has this problem but games like cs go and Starcraft 2 don't have this problems so what is going on

[echo heath]

your university probably has blocks up for games

and some slip by and some don't

but it could just be how the code of the games connects or what data it's asking for that causes issues

[zenith forge]

if you don't have any other internet provider to switch, try to use some VPN's.

[marble musk]

yeah, so they have changed few days ago, because last week I didn't have such problems with this

[zenith forge]

and see how it goes.

i hope VPN works fine.

[marble musk]

I don't want to spend money on VPN

[zenith forge]

well, that means you should try to switch connection to other internet provider then.

i don't think reinstall / repair the game can fix that.

but if you want to do it, go ahead and give it a shot. just make sure your account is binded to Yostar/Facebook/Twitter before you do it.

[marble musk]

I don't have another internet provider except my phone internet but I tested it and the ping was extremely high

[zenith forge]

can you connect your phone to your university wifi to play AL?

and see if you have same issues or not.

[marble musk]

yes I can, but the problem is that I have old Samsung Galaxy S5 neo that have troubles with keeping 30 fps in AL doesn't even say about the memory space

[zenith forge]

well, sorry I can't help your issue, since it's a network issue.

[humble kelp]

@sinful yoke Ah yes okay seems like that was the issue. Thank you.

[severe patrol]

Hey so one question I bought 2 of the T3 Triple 152mm main gun B-38 MK5 gun from the event and it's not showing up on my inventory! Can someone help!

[zenith forge]

@severe patrol the T3 triple is a crafting recipe, not an actual gear

you need to craft it

[severe patrol]

I see

[zenith forge]

go to your depot > craft

and find the gun

[severe patrol]

Thanks

[zenith forge]

this one.

[severe patrol]

Thanks for the help!

[zenith forge]

[thorny harbor]

Nice they got my account back only been 2 days

[zenith forge]

nice

enjoy your game then

[thorny harbor]

Thanks

[zenith forge]

oh yeah, don't forget to bind it this time @thorny harbor

using your current facebook/twitter/yostar email

[thorny harbor]

Yes there binded fb and the yostar thing

Only thing I dont use is twitter

[zenith forge]

nice

[thorny harbor]

Alright thanks

I'll keep it in mind

[crimson frigate]

Uhh, I'm really not familiar with all this, but the problem I had still hadn't been resolve. So I sent another one at the 'contact us' of AL. The current event is about to end and all, so I'm a bit concerned..

[zenith forge]

well I suggest you to not send the email twice.

you're the one who have a bug on the last tile decryption minigames right?

[crimson frigate]

Yes

[zenith forge]

just wait for human response, but first of all, did you get an autoreply from al.cs email?

[crimson frigate]

Yes

[zenith forge]

yea don't reply to that, just wait for actual CS respond

[crimson frigate]

I sent another mail, though. Is that bad?

[zenith forge]

yeaaa... kinda bad. i'm afraid they gonna get confused.

[crimson frigate]

Oh. My bad.

Anyway, thanks again. I'll just wait then.

[scenic gyro]

Oh, I replied to that email too... whoops.
I used it to add information I missed out before.

Do they ignore the ticket if you reply to the email?

[rich meteor]

similar to phantoM i was able to play as long as I didn't leave the app

the moment I did the game crashed and it went back to how it was before

[zenith forge]

@scenic gyro nahh they don't, but keep that in the future to not reply that autoreply, only reply when it's actual CS response / you forget to fill any info needed on the helpshift form.

you're the one who play on sandy right? @rich meteor

it's a #known-bugs for now, did you email them btw?

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[finite breach]

I mean the bot response is specifically there so that, if people forget some info, they get a reminder to add it. So Willphonse did the right thing. It becomes unnecessary to reply to if everything was already added in the initial email

[zenith forge]

noted, thx for the reminder

[sand goblet]

My game is fix they send some patch but I miss my daily mission ☹️

But at least I can play again

[zenith forge]

well, sorry for that, but hey at least you can play again and it works smooth right?

[sand goblet]

Yeah thanks I'm happy I still have all my ships🙂

That what important anyway thanks

[random mulch]

I am having crashing issues after login.. 😦 after I hit "Press to Start" my game just sits there and the music is playing on a black screen >_<

I reinstalled the game after clearing cache and still am getting issues. Anyone else had this before?

[zenith forge]

first of all, which server do you play? @random mulch

[random mulch]

Annnnd I just saw the Bug report in Known Bugs for Sandy!

[zenith forge]

yeaaa that's what i want to tell you

kindly contact tech support and tell your issues there.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[random mulch]

Awesome thanks @zenith forge

[zenith forge]

[still tree]

i accidentaly spent 100gems on a ship repair, is it possible to get these back? dont really know in which channel to ask this

[zenith forge]

sadly, there's no way to refund everything you purchased with gems ingame @still tree

I had the same accident when I purchasing dorm food, and yeah, they can't.

[still tree]

welp..

[zenith forge]

That's why there's a prompt to purchase it before you buy it, just be aware next time.

additional notes from official feedback assistant

[marsh frigate]

I'm not sure if this is a bug or if I'm an idiot. Current event. I have gotten all of the "memories" besides #29. I have gotten all of levels a1-b3 to safe and kept grinding of be for an extra memory. Is this a bug or have I not met a condition

[zenith forge]

@marsh frigate did you 3 star all of them?

[carmine hedge]

@zenith forge

[zenith forge]

yep?

[carmine hedge]

I got temporary solution for sandy server

Login

Just

if you have this problem with logining to sandy server just login to another server and turn on log mode and then logout from current server and login to sandy with log mode (it freez for 10 sec but then you login).

[zenith forge]

is it working fine after that temp solution for you?

[carmine hedge]

I tried it few times and it wotks to me

But you know thats only temporary

[zenith forge]

yea, because Kawaa just posted something new in #known-bugs

related to sandy server.

staff knows this issue and they're trying to fix it.

[carmine hedge]

Ik but thats tip for ppl who want to play so much

They can do that before staff fix the problem

[zenith forge]

if you have this problem with logining to sandy server just login to another server and turn on log mode and then logout from current server and login to sandy with log mode (it freez for 10 sec but then you login).
@carmine hedge

We have another note @sinful yoke, someone tried to contact tech support regarding sandy server issues that happened recently. And this is temporary solution given by staff so far.

@carmine hedge thanks for the follow up, i'll let people know this temp solution if they have similiar issues like you.

[carmine hedge]

[marsh frigate]

@zenith forge yes i 3 started and got all of them to safe for a a1-b3

@zenith forge I have gotten 2 memories for completing b3

[zenith forge]

I don't think you need to safe all of them, but triggering safe to B3/D3 will gave you a cutscene.

did you do your D3?

[marsh frigate]

@zenith forge got that one

@zenith forgei haven't gotten to d3

[zenith forge]

I think there's a cutscene if you get a trophy, idk, i'll crosscheck it.

[sinful yoke]

ok thanks

[zenith forge]

@marsh frigate can you screenshot your cutscene collection? just the last one that you didn't get.

[sinful yoke]

@zenith forge also for now dont redirect users to cs with bug

bug is known

please have them provide their uid instead

[zenith forge]

@sinful yoke so tell them to contact tech support with UID instead since the bug was known, right?

[sinful yoke]

no

as said in message have them provide their uid or username in #bug-reports

[zenith forge]

OHHH

okay i get it, sorry for the misunderstanding, i get it now.

[sinful yoke]

cs is going to give them the same message, thats something this channel will do for users

[marsh frigate]

@zenith forge @sinful yoke so do you want the screenshot of the memory folder or uid?

[zenith forge]

noted, new lessons for me, Thanks Kawa, appreciate it

@marsh frigate nah your issues is different.

we need screenshot of the cutscenes for current event, yeah.

[sinful yoke]

zen may want to consult with #gameplay-help to figure out if there is a requirement for the memory, as we have no bug reports for #29 yet

[marsh frigate]

@sinful yoke @zenith forge if the general has nothing I'll go there next.

[zenith forge]

What Kawaa said is right, go to #gameplay-help and ask people around about how to get it.

But If you did everything what they tell you to get cutscene #29 and you still didn't get your cutscenes, you can come here again (since Kawa said we don't have bug reports regarding cutscenes #29).

[marsh frigate]

@zenith forge @sinful yoke thank you both

[clear grove]

Bought all the triple 152 mm guns in the shop but game crashed due to bad internet. Says inventory in the shop is empty but they are not in my depot.

[zenith forge]

@clear grove it's a guns prints recipe, you need to craft it in depot > craft

[clear grove]

Thx

[hearty sentinel]

<@&460646206851252224> hello, sorry for bugging you guys, i am having an error message transfering my game to my new phone

[sinful yoke]

please dont ping all mods for such an issue

[polar bloom]

[hearty sentinel]

it will not let me unbind my twitter account on my new account

[zenith forge]

@hearty sentinel first of all please don't use @/Moderatos tag.

[sinful yoke]

contact customer support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[hearty sentinel]

the reddit says to contact @ mods on discord?

[sinful yoke]

this not a moderator issue

next time please dont do so

[hearty sentinel]

i was just told to come here from a mod?

[sinful yoke]

reddit is almost always wrong when it comes to tech issues unfortunately

[granite lion]

reddit lied (big news)

[sinful yoke]

you dont need to ping all of them though just go ahead and contact CS to unbind the twitter

[hearty sentinel]

how do i contact customer support? i can't create a yostar account either

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[waxen bane]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[waxen bane]

uh that

[sinful yoke]

get off my turf action!