like I said, if you want to play with your old AL account, you need to login to your new phone, with your "OLD TWITTER ACCOUNT that contains your OLD AL ACCOUNT"
#tech-support
zenith forge
when I want to play AL on PC, i just login with my twitter that bounded to my main AL account, and that's it
cobalt snow
if you haven't read the pinned message/infographic yet, it explains what you need to do step by step (starting from an account that you want to transfer).
it sounds like you're trying to login on the settings screen to your new device, when you should be logging in on the title screen.
@faint current
zenith forge
@faint current glad that it work
remember you don't need to unbind to play with same account on another device
faint current
Ok
zenith forge
aight, enjoy your new phone with your main account then
🙆♂️
hey @spring grotto can you do /checkbind 269111218 ??
spring grotto
/checkbind 269111218
pale pagodaBOT
Z23 Sensei
zenith forge
thanks! @spring grotto
spring grotto
hidden field
my game crashed and now I can't log in on Nox Player.
Is this a known issue or just something random with my PC?
zenith forge
err, what kind of crash? can you tell the specific issues? @hidden field
hidden field
@zenith forge when I was in sortie after finishing a battle i wanted to return to port to chek something in between battles and my game froze.
i restarted NoxPlayer and the game was stuck just before the login screen
zenith forge
but you can access until login screen right?
try to repair gamefiles
the repair gamefiles button is on login screen
top right, the ⚙️ icon
hidden field
no just before i get to this
sinful yoke
can u send a screenshot of the screen?
hidden field
sinful yoke
you may want to try clearing its cache
hidden field
did try already i found that i had not yet updated NoxPlayer to the latest verson.
Maybe a clean reinstall can fix that
zenith forge
if clearing cache doesn't fix, try to restart your nox.
if restart nox doesn't fix, then reinstall the game.
sinful yoke
well try updating nox and it might help
zenith forge
yeah newest nox version is v6.6.0.3
hidden field
Ok it got fixed by updating Nox
When i ran the check for updates option ealier it told me it was up to date which was really weird but since it works again i guess it's ok
thanks everyone
sinful yoke
the update was probably pushed out sometime between then 
undone pilot
so uh, just trying to get back my old account after months of not playing the game
switched into a new phone too
what can i do to get my old account back?
zenith forge
did you bind your old account on facebook/twitter/yostar account? @undone pilot
undone pilot
i don't remember tbh, it's been months ago
but seeing as i don't get my old account back after trying all the emails i had, doesn't seem like i did
zenith forge
well try to remember
at this point i hope you bind it to facebook or twitter
and try to login using your facebook or twitter
undone pilot
i know for sure that i didn't bind it to twitter
because i don't have a twitter account
don't think i binded it to facebook because i tried logging in with it and got sent to the beginning mission
zenith forge
when the last time you played that account? and what device you used?
try to play your AL using the last device you used
^ the reason why i say this is because I hope you can logged in from that device and then bind your account there.
undone pilot
months ago... like, november of 2019 iirc
well, the thing is, i gave my old device away so that sucks for me
sinful yoke
did you by any chance send your UID in discord to a friend
undone pilot
i don't remember my UID, only the username
zenith forge
i hope CS can help only with username and server @sinful yoke
is that possible?
he said he play on Avrora
sinful yoke
yeah
zenith forge
welp, there's still a hope
@undone pilot try to contact yostar tech support
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
just contact them and they’ll let you know the status of your account and help you recover if necessary
undone pilot
alright thanks
zenith forge
keep the feedback assistant here updated about your account recovery progress
undone pilot
will do
zenith forge
undone sable
Hey, don't think this is exactly the right channel but I got redirected to CS from here. A month ago I contacted someone from CS on discord but I haven't heard from them since. Just saw it should only take 4-5 business days so it's way past that. What should I do now?
spring grotto
Who did you contact exactly?
carmine hedge
I'm getting a lot of crashes lately, saw there was a hotfix but didnt fix my issues one bit
always seems to happen mid battle or mid dorm load in, and all the loading in the game is pretty slow despite it being set to 60 fps
sinful yoke
whats your device?
sinful yoke
it has the minimum ram, is your storage near full?
spring grotto
Sounds like some type of memory issue (usually due to RAM). I'd say try restarting your device if you haven't already. And if you have tried already, you could possibly try a full reinstall just to see if that helps, but if it doesn't it's most likely a device specs issue unfortunately
carmine hedge
I’ll try a restart
Dorm seemed to work, gonna try a battle
Looks like its up to normal again, thanks
spring grotto
Okay, that's good to hear! And no problem at all 
dry jacinth
Can binding a social media account with previous data onto a new account overwrite the previous data?
I'm a returnee and I'm positive that I had my account bound before I had left but I can't seem to find it by sifting through possible accounts I could've used at the time.
I'm concerned that I might've over written it by accident.
I haven't changed countries/game versions or anything, but I am on a new device ever since then, none of the accounts I tried had any data record icon on any of the servers in game either...
sinful yoke
try logging into all servers regardless of account icon
they do not appear on first logins
dry jacinth
I see, I'll go try 
timid leaf
Hi, I wanted to share my problem in the hope of finding my account .. I played for half a year on the Sandy server under the nickname Igvind (or Ingvind) and it so happened that I did not log in for a long time. And now, when I wanted to play again, I found that my account just disappeared .. it really upset me I really liked my ships that I had .. I ask you to help me return my account, as the desire to play this game will return cool game ..
(screenshots that I took when I played on my account)
found another screenshot that shows my nickname
sinful yoke
did you bind your account previously?
timid leaf
As far as I remember, yes. Since there was a time when I deleted the game, but when I downloaded it again everything was in order and he went to my account
sinful yoke
and you did try logging in I assume?
timid leaf
Yes, through the verification code for mail and Twitter, but there is nothing there
echo heath
https://i.imgur.com/roy6tih.jpg
Follow steps 4 and 5 when logging in
timid leaf
thanks for the instructions, but I already did all this
sinful yoke
try logging into all servers
timid leaf
Thanks for the help, by some miracle I managed to get my account back
hasty hull
was there any update on the paypal problems with the merch store yet?
undone acorn
Is there anything way to refund Tactical Class slot? I think I somehow bought it on accident -_-
zenith forge
I don't think so
@sinful yoke there's no way to refund any gems purchased feature ingame right
sinful yoke
no
zenith forge
@undone acorn ^
undone acorn
Ok thanks 
brave rock
AL online shop survey not submitting my survey...
sinful yoke
it may be taking awhile due to traffic
though this channel is for in game technical issues and not related to the website
brave rock
Okay... I'll press submit later then?
sinful yoke
it is likely loading right now
brave rock
Ohhh
livid ruin
Am I the only one that noticed that the stock gun of Tashkent is marked as 133mm?
wintry mist
Im stuck at this load page, I've checked the connection and tried to reinstall it but nothing so far
sinful yoke
try reinstalling but going through the files manually to remove all known instances and/or files of the game after
its a case of corrupted files 99% of the time
warm warren
Guys, I'm stuck in the "Academy, Dorm, Catlodge" screen
restarting the game only brought me back to the same place
warm warren
The thing is
zenith forge
click the ⚙️ icon on top right
warm warren
I cant even go to the login screen
zenith forge
can you show us a screenshot of "where did you stuck" ??
warm warren
even when I turn it off, when it launches it immidiately goes to that screen
I'll try to capture it, but its the screen when you go to the dorm or academy
zenith forge
have you tried to clear cache??
warm warren
phone cache? Not really, I only restarted the game and the phone itself so far
zenith forge
then please provide us the screenshot of "where did you stuck"
then Feedback Assistant here can analyze it
wintry mist
So what should i do is
- Delete all datas from setting then uninstall it
- Download the whole thing from playstore
Right?
zenith forge
have you tried to search through the files manually to remove all known instances and/or files of the game after??
like, opening your file manager and go to android folder and delete everything related to Azur Lane gamefiles?
warm warren
I'm stuck up here. Restarting the game only brings up the same screen, same after restarting the phone. No log in screen or anything
zenith forge
have you tried to do something like
force stop the app?
that's a rare case here 
@sinful yoke
warm warren
Ye, I've been clearing all the launched apps
wintry mist
Yeah no way im doing it with mobile data, gonna go home and do it with wifi
Thanks!
But my acc should be fine right?
zenith forge
is your acc bounded?
zenith forge
that's GOOD, your account is safe as long as you have your credentials to login
wintry mist
Aight much appreciated
warm warren
I guess I too try reinstalling the game
warm warren
zenith forge
both of you @wintry mist @warm warren , keep Feedback Assistant here updated about your errors.
come here again if something something error happens again
wintry mist
Noted, thanks @zenith forge
warm warren
oke 
proud hawk
hello, im having an annoying issue recently. AL keeps freezing randomly it fixes itself after a reboot of the game ut its really annoying. anyone know the issue?
sinful yoke
what device do u have?
proud hawk
chromebook 3
echo heath
My guess is you're running low on memory or the hardware is having lots of trouble supporting it. First you're running an emulator which is inherently taxing, secondly, that device has no vram which is probably shitty for emulators. Chromebooks are mainly meant for browsing the internet anyway. I wouldn't count on it being a stable gaming platform.
It also runs on a special OS which might not be very compatible with other software
proud hawk
im not running any emus, it has the play store natively (at least i think). It was working fine before but just recently its been having the issue.
echo heath
did you install it from the app store then?
proud hawk
yeah
echo heath
What's your hard drive space at?
proud hawk
4gb ram , intel celeron n3060 1.6 ghz proccesser
echo heath
yeah I mean, how full is it?
proud hawk
10gb full
echo heath
Hmm, strange then. Well nothing particularly stands out aside from maybe the devices inherently compatibility with the game.
You could always try doing a file repair on the log-in screen in case you've somehow gotten bad files
Just make sure your account is bound first
worst case you could try reinstalling but that's just generic fixes
proud hawk
seems like the reapir fixed it, thanks again!
echo heath
sure thing
surreal robin
Hello there. What would be the bare minimum set up for 60fps on an emulator please? I mean, in terms of hardware. I don't need a precise answer but just so that I can see about how far to those 60fps I actually am
Lel
carmine hedge
@spring grotto hey dude any idea on how I can contact the support email?
Or any other mods know? (I only pinged studel because I've talked to him in the past)
echo heath
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
carmine hedge
Thx
pliant whale
I got mail in-game for some sort of store survey?
echo heath
What's the issue you're having?
pliant whale
Sorry this might be the wrong channel to ask this in but it said there would be a link here in the official discord and I can't seem to find it, I tried asking in general chat but the question got eaten
zenith forge
@pliant whale yea it's a mail that contain cubes and the link to the survey is on #game-news.
zenith forge
np.
leaden bridge
hello, I'm having an issue with memory #29 of the event. I've done stage B3 multiple times and gotten all the memories except #29. is this a common issue?
spring grotto
It's an issue that can happen to players at times for memories if there's a slight disconnect to the server while playing. To get it unlocked, please contact customer support
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
livid crow
my game is stuck on loading when trying to fight a siren, I've restarted my phone and nothing
echo heath
The app itself is frozen or only when you go into combat?
carmine hedge
my game is super laggy when i try to move my ships around on the formation screen prior to battle and it only happens prior to battle for some reason. also when my fleets move around on the map it's also super slow they freeze for a second every time they move for like 2 tiles
echo heath
If you're using a retrofit ship, it's a known issue
carmine hedge
oh huh. so as long as i have a retrofit ship in my fleet it happens?
hope it gets fixed soon
celest rose
is the game having connectivity issues? I got the no boss battle bug on B3 and restarted now I cant get back into the game I've been trying for like 10 minutes
sigh, I just got in... dunno what was going on
echo heath
your internet
celest rose
nope, bcus my internet was running fine I was watching a youtube video with no hiccups
echo heath
youtube video isn't hard to have good connection on especially b/c you can buffer ahead
hexed pelican
I'm trying to fight the boss on A1, but the game is stuck playing the loading animation.
cobalt snow
I'd check connections, either by trying alternate wifi/data/vpn, or reseting the router. if that doesn't work attempt a file repair after confirming that you're bound
hexed pelican
How do I do a file repair?
sinful yoke
in settings or at the title screen in the top right corner
hexed pelican
So what's supposed to happen when I do a file repair? Right now, I'm just stuck in the loading animation.
cobalt snow
oh, is this just a one time thing and you're still stuck on it? just restart the game, it's usually caused by a desync/connection loss
hexed pelican
Okay, so I fixed the problem. I just switched which fleet I was attacking with and it worked. I think it was some weird bug where the game tried to use my Warspite who I didn't put it my fleet.
sinful yoke
oh yeah a screenshot probably would have helped us diagnose that much faster 
next time u sortie make sure to clear your fleet and put them back in
tidal aurora
is the lexington server having issues?
urban badger
Im on the Sandy server and im having trouble with fighting C3
open vale
How can i resetting my secondary password?
echo heath
/techsupport contact support
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
echo heath
What's the issue you're having when fighting C3?
urban badger
Like i go in to attack and the game freezes up in loading. I use the exact same fleet in A3 and it runs fine
echo heath
Can you show the formation you're using?
urban badger
echo heath
hmm, can you try clearing the formation on the screen where you add / remove them, close the app, restart it and the recreate the formation and see if it's still happening?
echo heath
Hmm, that's strange. Well if you've bound the account, you could go all out and try using the repair files function on the log-in screen
or re-installing I guess, but otherwise I'm not exaclty sure
urban badger
I tried using repair files, it worked for a bit i think. But i tey it again now, and it freezes up there too
echo heath
Yeah that's all I got.
If no tech person comes in, the last sort of resort scenario is a full re-install or you could put the phone in log-mode and send the logs to CS
pale pagodaBOT
urban badger
Im going nuclear and going for a reinstall. Thanks for the help
urban badger
@echo heath i went full nuclear, same problem, except one of my ships is supposed to be Washington, not hood
echo heath
Okay, so this was the issue the whole time
You can glitch it to where you have 4 backliners so the stage won't start
I don't know why it wasn't showing that before
but now if you clear and remake your formation, it should work
urban badger
I onlu noticed it just now
sinful yoke
it wasnt in the other screenshot oddly enough
urban badger
Yeah, the only difference between the two is that one is on A3, the other is C3
Ok, thanks, i finally got it. I had to manually enter all of my ships to get it right. Thanks for the help, and sorry for the confusion
molten cape
Hello, I am missing some cutscenes for the event even after finishing all stages (expect D3, sp and extra) is it normal?
oak yacht
I'd say that one is attached to SP
zenith forge
if you 3 star D3 you get cutscenes
if you complete SP you also get cutscenes
and I don't think there's a cutscene in EX
molten cape
Alright, thanks for the info
molten cape
Wait, my friend who didn't go through D3 and SP got it all
zenith forge
have you tried to 3 star all the maps?
if you already 3 starred hard stage, you don't need to 3 star normal stage
i think this question would be good in #gameplay-help though.
but for my answer, i literally just 3 star everything in hard stage, finish SP, and then repeating D3
@molten cape
zenith forge
yea you should 3star D3 then
zenith onyx
So the game just removed one star from 3-3 after i reopened the game and now i can't complete the side mission till tomorrow
zenith forge
@zenith onyx can you click on 3-3 and send a screenshot again?
zenith onyx
zenith forge
@zenith onyx did you claim your uhh, reward for 3starring 3-3 hard mode?
zenith forge
@spring grotto is this new for you?
@zenith onyx try to repair gamefiles
i tried to check mine and it's not gone
so I assume that's a client side bug
repair the gamefiles and try to login again
the button to repair gamefiles is on top right with ⚙️ icon on the login screen
zenith onyx
Will try that thank you so much
sinful yoke
its a desync
zenith forge
what should we do if a desync happened? @sinful yoke
sinful yoke
restart app
if it doesnt help then it should sync within a day, if it doesnt then the game never registered it and unfortunately it needs to be redone
zenith onyx
Thanks
zenith forge
noted, thanks.
zenith onyx
I'll redo tomorrow i guess
zenith forge
sinful yoke
sorry about that, it is annoying
zenith forge
there should be something that can trigger a desync, i guess
wintry mist
Aight report, the game runs perfectly after deleting that one folder and reinstalled it. Thanks #tech-support
placid linden
Im trying to add my friend that's playing but he says he isn't getting my friend request
echo heath
are you on different servers?
placid linden
Im not sure
echo heath
well you can't add friends on different servers
and being friends with someone in game doesn't do anything just so you're aware before you YEET your progress to add him/her
fierce roost
Please, help me to find the Boss 
echo heath
restart
fluid pelican
Pardon me, i have a problem caused by myself about the game and i don't know how to fix that
spring grotto
What's the issue exactly?
fluid pelican
To be honest, i did it all by myself, it is not game's fault, but when i started i put a code number to protect my ships, and now i finished the space in my dock, so i can't have more Ships in construction, how can i undo the code number to unlock and retire some ships from my dock?
I feel dumb...
zenith forge
@spring grotto is it possible to remove that code number?
like, if you can prove yourself that you own the account, it means it can be removed
something like that
spring grotto
Oh the secondary password? If you happen to forgotten it, you'll need to contact customer support, they'll verify through some steps that you own the account, and then reset the password for you
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
zenith forge
yeee that's what i mean 
fluid pelican
Alright, i didn't know much about how it works, i will do that
spring grotto
carmine hedge
hmm i think the in game recording isn't working properly i tried to record the live 2d grozny cause it was hilarious but i can't seem to find the recording. AL has all permission it should need
zenith forge
wait, what do you mean ingame recording? @carmine hedge
o i get it now.
have you checked your gallery folder or something? @carmine hedge
carmine hedge
yup that one lol
i did
screenshot function worked
i didn't want to load extra software just to record it
zenith forge
hmmm i'm gonna test mine.
zenith forge
@carmine hedge you're right
lemme see in #known-bugs if it was known
this is the same issue you have right? @carmine hedge
I'm stuck here.
Well, the bug is known, so we need to wait for it to be fixed.
any respond? @spring grotto
carmine hedge
@zenith forge i actually am not stuck in loading everything works even the stop record then it just doesn't save it
i guess my issue is different then
spring grotto
Hm...that's an old bug report though 
almost half a year
I'll see if I can get it rebumped in the board and also attach on the "No saved files" issue
carmine hedge
hope it gets resolved lol
zenith forge
yeah, My issue was stuck in loading, @carmine hedge issue was no saved files.
carmine hedge
so other people freeze on that screen
carmine hedge
maybe it's the version I'll update al on my tablet and test it there as well
sinful yoke
old bug meaning
its a bug thats been around for awhile
unless it was ninja fixed
we were never given any indication though
carmine hedge
maybe it was fixed and now it's back
sinful yoke
the card was never archived
we still have a card for it though, since we know from you its still buggy we are still keeping the same old card
carmine hedge
amusing how it took so long to be noticed xD well most probably run it on an emulator on pc or smth
zenith forge
@sinful yoke Let's hope that rebump will make the issues fixed after next update or something.
carmine hedge
at least groznys live2d is great lol no regrets buying
quaint mesa
Just changed my phone and now the game will not load anyway you could help me
sinful yoke
where is it not loading? @quaint mesa
quaint mesa
It's at the server and I said load it and then it just freezes up the screen is mostly black and sit around the Border the only sound that makes is that loud annoying caxton sound
muted cipher
can anyone tag me with the yostar email
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
muted cipher
thanks
quaint mesa
That's where it's freezing at right after the screen that ask you to confirm your server
sinful yoke
ahh
can you try restarting your phone to cut out any issues within the game and your device?
quaint mesa
Actually I've already tried that before I came on to Discord to ask for assistance but I'll try it again
And this is the screenshot from the page before I click the button and it gets to that stuck loading screen just so so you know where it came from if I can get it to load
sinful yoke
the screen is usually a connection error
are you on data or another unstable connection?
quaint mesa
No I'm using my standard mobile data never had this issue before with the game
I restarted the phone but the problem Still Remains
sinful yoke
sorry for the long delay I was busy, can you try using a vpn? @quaint mesa
if it doesnt help that means your data is not working with the game atm and usually only wifi will work
it should resolve itself in a few days
rugged widget
Not sure if this the appropriate room for this, so if you want me to take this elsewhere, that's cool. The error in this screenshot is a common occurrence through out the day as I play the game. It is followed, almost regularly by the game becoming unresponsive for a few seconds or crashing back to the login screen. I have done some digging and the only solution that seems to be given is to restart the device, clean cache, or use a VPN. I have no issues with any other apps and restarting the device does seem to clear the problem for a while, as does clearing the cache, but it inevitably returns. And from reviews in the Play store, it seems I am not the only one.
sinful yoke
where is your region?
rugged widget
NA
sinful yoke
can you try doing a file repair in settings?
rugged widget
Let me try and I'll let you know.
sinful yoke
I suppose this is the wrong channel
crystal quarry
yup
rugged widget
Update. Cleared the cache, repaired the file, restarted the phone, updated the game again and still got the network down error.
Game hasn't frozen or crashed yet though. Fingers crossed.
peak garnet
Why is notifications are 3 times in one lol
zenith forge
@peak garnet must be client sided, does that happened frequently?
sinful yoke
its a bug
peak garnet
Yeah its happen frequently
zenith forge
@peak garnet welp, it's a Known bug.
sinful yoke
notifications are all sorts of messed up lol
zenith forge
@sinful yoke i think what @rugged widget facing are unstable connections.
peak garnet
Ohh i see... Hmm bug
It was annoying to have at least 3 notification.. that you though theres already 3 done on commisions
zenith forge
There's a time when I'm using my office Wi-Fi. It's fast, but sometimes my Azur Lane getting NetworkDown / Connection Problem or something. Reconnecting sometimes work, but sometimes also make me back to the login screen.
peak garnet
zenith forge
Luckily switching to Mobile Data solve the issue.
sinful yoke
file repair was just to rule anything out
peak garnet
Hmm gonna try later after i full charge my phone.. Thanks guys
sinful yoke
the bug cannot be fixed by yourself
zenith forge
can you explain what kind of issue you have? @acoustic gyro 
acoustic gyro
@zenith forge i tried to play with my new phone tbh and it's stuck.
zenith forge
have you tried to reinstall or something?
mystic moon
Whatever thing I click in the menu is an infinite loading on phone. On bluestacks it's all good
acoustic gyro
already did what i should but it still stuck at that point
im going to reinstall, again
zenith forge
@mystic moon try to clear cache your AL app. and make sure you have stable connection.
@acoustic gyro what's your new phone? and is it like, black after opening an app and then nothing else happening?
zenith forge
have you tried to do system update?
does the version on your phone are the latest one? (Android 10 that you mention above)
acoustic gyro
system is up to date
zenith forge
strange, i never heard this kind of issue before.
we have a specific device problem right here, screen just goes black after opening the app, device huawei y9s, OS up to date @sinful yoke
acoustic gyro
zenith forge
@acoustic gyro can you try other network source?
like using another mobile data / wifi
acoustic gyro
@zenith forge i have no wifi but i will try again after finish downloading back the game using mobile data
zenith forge
aight, keep us informed.
acoustic gyro
okey
zenith forge
make sure the first screen you see is Azur Lane asking for permissions @acoustic gyro
dark blue background with yellow confirm button
acoustic gyro
i will try again after this
quaint mesa
For me for some reason the game is still sticking I don't know why
carmine hedge
After my Samsung phone had an update AL app crashes more and logs me out sometimes, either saying (NetworkDown) or another device has logged in.
Have tried clearing the cache, reinstalling the app, restarting the device. Internet connection is good, not sure what else ideas.
acoustic gyro
@zenith forge 5th times rdl and it works.
zenith forge
@acoustic gyro idk why it's fixed, but i'm glad rdl works.
if you have any issue in the future, come here again.
acoustic gyro
@zenith forge it also affect my arknights and mahjong soul. idk whats the problem. i'm still trying to fix with reinstalling the app.
zenith forge
at this point I assume there's something wrong on your device if other apps are having the same issue as well.
acoustic gyro
maybe but i will keep trying until it works
zenith forge
@quaint mesa just like before? have you tried to use other connection as possible?
quaint mesa
What other connection is on my phone
zenith forge
@carmine hedge when you're reinstalling the app, make sure you manually delete the file that related to Azur Lane before a clear reinstall.
Your issue (NetworkDown / Other Device Logged In) sometimes happened because unstable Internet Connection. Try using another internet connection.
@quaint mesa I mean, like using other wifi or other mobile data provider.
quaint mesa
I don't have access to Wi-Fi at my house I have to go find someplace else to use the Wi-Fi I'll try then I guess but I've got always use Wi-Fi to play the game I can't play it I'm not going to cuz that doesn't make any sense I certainly would have to whenever never had to before
zenith forge
@quaint mesa when you stuck on that screen, you can't login right?
but, can you click on the server then choosing a server?
quaint mesa
It says logged in it's on the spot word ask you to confirm your server then I click on login and it goes to a screen is black and says loading except a little bit on the borders I'll send the pictures I sent those last night but I didn't get a response from tech support so I went on the bed I'll send the pictures and I have from it from where I screenshot it so you can see it
zenith forge
aight, look
when you uninstall the game
try reinstalling but going through the files manually to remove all known instances and/or files of the game after
chilly tide
Event map C3.. the other fleet still normal.. only this fleet got an error... Restart doesn't work too... help...
zenith forge
@chilly tide restart + re-assemble your fleet
like remove from formation then put it again
and then test C3
chilly tide
So i must retreat...?
zenith forge
welp, that's the only way i guess.
some people also have any issues with that kind of error
but most of the time they re-assemble the formation, it's fixed.
chilly tide
Ok.. thanks... I will play it with just 1 fleet... 
chilly tide
I changed the formation and it still occurred... 
zenith forge
have any ideas what's the meaning of error code 3011? @spring grotto
spring grotto
Hm....not too sure off the top of my head. Can you check all the girls that're on commissions right now and see if someone from that fleet is being used for them?
zenith forge
@chilly tide ^
chilly tide
I checked... And all the girls on the fleet doesn't run any commission... And all the girls are on "formation" so I don't think they automatically go in commission...
spring grotto
It can happen at times where they're chosen and can cause these types of issues. But if none of them are, can you try a file repair from the settings menu in game to see if that helps?
chilly tide
dusty whale
Third times a charm. But I just got a new phone and the game is on the enty loading screen and it's not doing anything.
the cube at the right is just spinning
Anyone know what's going on with it? It's an S10 note lite
dusty whale
Yeah it hit 100%. I uninstalled and am reinstalling the game entire right now.
But it his 100% and then just didn't do anything the cube kept spinning
downloading 1/3301
I'm gonna be here a while
drifting portal
Same issue here
Stuck on enty loading after it hits 100%
Gotta say it stared doing that right after phone updated to android 10
dusty whale
Inb4 I've just bought a phone that can't run AL
chilly tide
Ok now I know the issue... I run double meowfficer on the fleet 1... I just noticed that the cat look similar...
wide siren
so apparently if ur cattery is almost full and u press the finish all button the ones that cant go in, just goes into the void. i lost about 2 purple and 6 blues. when it became full it just kept opening the cats and never gave the slots full notification.
zenith forge
@dusty whale there's also another people who use latest system (android 10) and have the same issue like yours, reinstall fixed it, but you need to go manually through your internal and delete the file related to AL. Let's call it as Clean Uninstall then Reinstall the game.
@drifting portal try to do what i said above ^
@wide siren what do you mean goes into the void? is it like next box after you finish doesn't count as builded again (contains timer) ??
inner spoke
Server down? Or something
proven jolt
Can anybody else not get into Lexington server?
mellow parrot
Nope
lethal star
The heck server is not open
inner spoke
Nope
proven jolt
Sheeet. Long as I'm not the only one I'm fine then lol
inner spoke
Only Lexington?
proven jolt
Lemmie try others
lethal star
Checking sandy
shy kernel
Sandy's doing fine... Lexington though...
proven jolt
Avvora worked
granite lion
where you from?
lethal star
Lexington sir
granite lion
long helm
Lexington seems dead alright at least am not alone as well
spring grotto
As in physical region. SEA, USA, EU
long helm
proven jolt
USA
rotund oriole
I got game server not open in lexington
lethal star
SEA
quasi siren
mellow parrot
EU
rough mesa
I can't login to Lexington either
proven jolt
Same^^
solid island
The hell is going on
lethal star
Is this maintenance
dark charm
Ok so i’m not the only one
spring grotto
No. Just server being down
rough mesa
If you change servers, does your game restarts from the beginning?
rough mesa
I saw that... I'll be back to Lexington then :(
solid island
Anyone know how long it will take?
pine kayak
We don’t know yet
mellow parrot
#apoligems
inner spoke
Already backonline
pallid spear
oh no corona got lexington
rough mesa
Thanks guys! Feels good to be back online
solemn axle
Yeah, me to
wanton stump
All Lexington servers are having this issue.
loud glen
what's the fix for this, or are they fixing it now?
wanton stump
Other server are fine
zenith forge
@spring grotto
https://twitter.com/AzurLane_EN/status/1235972575458541568
you need to put this on #game-news
Lexington issue fixed.
wanton stump
Still can't enter -_-
loud glen
yes other members from our group still cant enter after restarting the app/game
crisp axle
i still cant enter haha
mossy eagle
Restart your phone, couldn't enter untill i restarted my phone
crisp axle
i did
mossy eagle
F
zenith forge
As far as I can tell, applying fix is not that instant, even the news said it's fixed, you still need to wait the fix to cover every areas.
If there's a further server error, they gonna inform it again.
crisp axle
i see thanks for the insight
loud glen
why make an announcement that its fixed in the first place when its really not
anyway gonna wait for further announcements
zenith forge
well, some people already logged in, if you're not, just wait for further announcements.
coral condor
How do I stop mumu global from crashing?
carmine hedge
i need a little help fast :v
I just bought a Trade License and it didn't come in due to the Lexington server error meanwhile my money got depleted
zenith forge
Try to contact them and send them your information regarding for that issue. @carmine hedge
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
zenith forge
@coral condor not sure, I never use that emulator since i've sticking with Nox.
carmine hedge
i did have emailed them, the autoreply first says the requirements, so i scrolled down to the bottom and replied it with the informations
zenith forge
Can you explain exactly where your game crashed or something?
carmine hedge
cause, composing another email just gets the autoreply bot back in action
zenith forge
@carmine hedge you don't need to reply that since that's a bot.
they already receive your information if you filled it right.
just wait for human respond after that autoreply comes to your inbox.
Approximately 4-5 days.
carmine hedge
where do i need to reply the informations then? i bought it so i could get Sovetskaya Rossiya, i...kinda dont want to miss this chance :v
coral condor
It happens randomly
After sometimes all the text and icons turns black then it sends me crash report.
carmine hedge
@zenith forge
so, do i just compose a new email consisting the informations?
gleaming dagger
So, I accidentally bought something in the dorm with my gem yet wonder if can get a refund on that as didn't mean to expand the food
zenith forge
@carmine hedge did you use the link from /techsupport command and click contact us button and fill your issues there?
echo heath
You can't get refunds on things like that because of the confirmation prompts
carmine hedge
i did it gave me this
zenith forge
@gleaming dagger there's no way to refund any purchasement since there's a conformation screen
carmine hedge
the very top one
zenith forge
@coral condor idk, have you tried to switch into another emu?
gleaming dagger
I see as meant to click no after expanding my room with gems
carmine hedge
i hope they do so before the event is gone
i need to get Rossiya
so the in game says abt the 2% chance was it for Rossiya? plus the 7% of Super Rare then?
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
carmine hedge
@zenith forge have you experienced things like this before?
zenith forge
@gleaming dagger yeah, but they can't refund what you purchased by gems.
echo heath
it's just 2% chance to get the ship every pull, no addition
zenith forge
@carmine hedge
1st pic is autoreply
2nd pic is human respond
so you need to wait for it
zenith forge
no
the moment we fill the helpshift and fill it with our issues, that's when autoreply comes out
you contacted them with this helpshift? or not?
carmine hedge
I did
zenith forge
then wait for human respond
carmine hedge
Okay then, tysm for your help R
zenith forge
Azur Lane Support Team is an autoreply, Gale is one of the Tech Support for Yostar.
there's no big deal if you reply the "autoreply" anyway. They already get your information regarding to your issues you filled on the Helpshift.
so yeah, just wait for a few days. I hope they can reply faster to fix your problem.
carmine hedge
Tysm R
I appreciate your help till this point
As long as i can get my Rossiya
I'm already happy
zenith forge
no worries, contact here again and let other Feedback Assistant updated regarding your purchase issues.
carmine hedge
I will
carmine hedge
Wait sorry for bothering you again @zenith forge
In the "Describe your problem here" box, do i put my UID, Date, etc there too?
sinful yoke
it should ask for that in another box
dusty whale
@zenith forge sorry for late response but yeah ful reinstal fixed
dusty whale
New question. Is there anything i can do about the dead space on the sides
echo heath
No
your screen resolution isn't currently supported at this time so the bars on the side are the solution so your game doesn't stretch
left wolf
How long does an average response from customer support take? I just sent in two tickets for an unbind email for both options https://yostar.helpshift.com/a/azur-lane/ and alternatively email us at al.cs@yo-star.com
sinful yoke
5+ business days
also please try to only send one
sending the same thing to cs through different methods creates more traffic and makes it more confusing for staff
sinful yoke
theyre the same response time
crimson frigate
I still haven't gotten the last chance to decrypt a tile. I have over 30,000 pts now.....
carmine hedge
Is there any way somehow to contact the CS without going through the whole emailing thing? I need my things to come in just before the Northern Parliament event ends
carmine hedge
Ah i see, okay then, lets just hope they response fast
distant lake
Btw is the sandy servers undergoing maintenance?
sinful yoke
none are under maint
distant lake
Really says so for me kept kicking me out
sinful yoke
are you using data?
distant lake
Nope
sinful yoke
is your connection unstable?
distant lake
At home in a mission I get loading when clicking on a ship and gets booted ... well my internet is completely stable I mean it’s saying server maintenance
distant lake
Nope can’t exit the box bc of the 4 birds loading
sinful yoke
restart the app and try again without entering the game fully, just tap once
zenith forge
@crimson frigate try to repair your gamefiles.
The last mission should be there after you complete those three encryption.
tulip jackal
This just happened, dont know if its known, just surprised me
I pressed hide and it went away
sinful yoke
that is log mode
tulip jackal
Ok, didnt knew it could be activated by mistake
quick fulcrum
So guys I tried to recconet to my old account by clicking the twitter icon in the main screen
But it send me to the tutorial
sinful yoke
try logging into all servers
@stark gale if you believe some users are cheating please report them so they can be inspected
!bugreport
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
stark gale
Ok thanks
manic shore
Has anyone else not been getting responses back on tickets? I opened one two weeks ago because the game double charged me for gems and haven't heard anything.
manic shore
Ah, thanks for the info
elfin sage
why i can't start game after udating my android
sinful yoke
is your connection stable?
elfin sage
yes
zenith forge
@sinful yoke hey Kawa
sinful yoke
hello
zenith forge
i think some of users have issues when they updating to Android 10
sinful yoke
ask them to reinstall
zenith forge
I was gonna suggest to create a feedback on trello but i'm not sure since most of them are fixed by reinstall.
sinful yoke
we not making card for it
staff asked us to just have users reinstall
as that is the fix
hidden knot
It only happen on that fleet.
sinful yoke
redo the fleet, remove everyone from it and place them back
devout crow
Guys, Why I can't continue to C1 after completed B3?
All stage already has 3 stars
zenith forge
@devout crow you don't need to finish A1-B3 to join C1 though
click on "hard" button. bottom left.
devout crow
This when i click it
tough willow
3star ALL nodes in the screen
median needle
try activating hard mode while on the A map screen. the game probably thinks you're trying to access the D maps.
devout crow
Ooh okay problem solved
thank you
zenith forge
@elfin sage is your screen still blank after launching the app?
try to uninstall, and manually go through your file manager or something, then delete the files related to Azur Lane, then reinstall again.
zenith forge
@elfin sage just keep reinstalling, there's a person here who reinstall twice and it works smoothly
- Uninstall AL
- Manually delete files related to previous Uninstall with your File Manager
- Install AL again
make sure your Internet connections are stable, too.
elfin sage
thanks for your support
coral vault
Where Kawaakari
zenith forge
you have any issues? @coral vault
coral vault
Yeah i have issues
zenith forge
well just send it here and then Kawaa can read later.
coral vault
With my friend kawaakari
I just want someone to tell me that i deserve to be muted
zenith forge
.... are you sure your issues are #tech-support related?
Kawa, someone's looking for you. @sinful yoke
coral vault
Where am i supposed to go
zenith forge
I mean, do you have any errors in game, like screen goes freeze, or constant lag, or something.
I don't see why you deserve to be muted, and I honestly don't see any issues regarding to your screenshot.
coral vault
I got muted for chatting
I paid attention to my words like my friend CS-Gale said
And i need to wait 12 hrs again very nice
I'm having 'technical issues' chatting
coral vault
I got muted for chatting absolutely nothing abusive
The screenshot i sent you
Were the last chats i did before i got reported for 'verbal abuse'
I got muted multiple times sayong nothing offensive
carmine hedge
The system works on a way where if you rack up enough reports youll be auto muted
zenith forge
does that mean people reporting this person? @carmine hedge
carmine hedge
Pretty much
zenith forge
but the system needs to filter whenever it's offensive or not, right?
like if you're reported for doing nothing, you're not gonna get muted
zenith forge
we will never know, you're the one who know.
another possibilities might be you get reported earlier for saying things before that screenshot
gray lynx
I can confirm that there's a person abusing alt accounts to mass report people he doesn't like
zenith forge
even if we didn't do anything? @carmine hedge
carmine hedge
Yep
gray lynx
I stopped getting false mutes after blocking all those accounts
carmine hedge
Its a well known flaw with the chat and yostar knows about it
zenith forge
then move to another room when there's no one reporting you?
coral vault
Do i deserve to be muted?
zenith forge
sadly, that's how the system works, based on what shino said.
coral vault
Part of the fun i have with this game is chatting
carmine hedge
Well, as i said. You can be mass reported and auto muted
Regardless of what you say
coral vault
Do i deserve to get 12 hrs of my fun gone
zenith forge
dude
carmine hedge
Please dont use slurs in this server @coral vault
carmine hedge
Repeating it isnt allowed either @zenith forge
carmine hedge
Sandy
coral vault
They dont show up in world chat. How can i block them?
carmine hedge
Stop using slurs.
coral vault
Should i use a politically correct one then?
carmine hedge
This includes derivatives of slurs.
coral vault
Ok lets go with idiot
carmine hedge
Insults are not allowed, im giving you this last warning to stop with the insults friend
coral vault
The game allows that right?
zenith forge
if you know who's reporting you, you need to block them. Based on what @gray lynx said, you need to block them.
Are you sure the one who report you doesn't appear in chat? it can be someone who just talked to you though.
If someone knows you enough, they probably the reason why you keep getting reported.
gray lynx
You need to see a message by the person to be able to block them
But if the said guy doesn't post on his alts how do you block in this case
coral vault
gray lynx
The system is flawed
coral vault
There, is this not allowed too? Hey shino?
zenith forge
There's no way 10K random person reporting you for no reason, but there's a possibility one of your mutuals decided to report you.
coral vault
zenith forge
I know, but this is not the place to talk about that
coral vault
Where's kawaakari
zenith forge
even Kawaakari would say the same thing to you, i guess.
coral vault
'She'already said the same things
carmine hedge
As i said earlier, please stop insulting people. Weather your mute was valid or not, you may be mass reported and get muted that way. Its a known issue and Yostar is aware.
zenith forge
Yostar gets this as known issue, and they probably will find a way to solve it. By the meantime, there's nothing you, or us, can do.
coral vault
Lol what a
Damn, its hard to talk to you guys without slurs
Its like being in a mental ward
zenith forge
sorry to say but try to find another room to talk to you & your mutuals, when there's no one reporting you, that could be work.
carmine hedge
/mute @coral vault 4h continously insulting others even after being asked to stop
pale pagodaBOT
Sandy Prophet#0775 got muted. Reason: continously insulting others even after being asked to stop
deft tide
hate to say it but i think you might be getting reported because you're you
restive hare
Well, from the way he is speaking I already can tell why this guy keep getting reported
gaunt silo
Sad. I kinda feel sorry for the guy but at the same time I don't
zenith forge
let's drop that topic.
if you guys have any technical issues with the game, come here, i'll try to help.
tacit glen
hey I have been having trouble since polaris update
the game restarts like every 5 min
its starting to get annoying
any ideas what might be causing it?
zenith forge
What kind of restart? @tacit glen
have you tried to repair the gamefiles or something?
tacit glen
game screen goes black and then it starts from. main menu
I have reinstalled the game
repaired game files
etc
it also happens on my emulator, not just my phone
zenith forge
it keeps happening after reinstall and repairing the gamefiles?
tacit glen
yes
zenith forge
how about your internet connection?
tacit glen
400mb speed
viscid flume
tacit glen
I have a huawei Y9, not exactly a bad phone and I have a gamer pc running bluestacks at max
internet is also good
zenith forge
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
zenith forge
@tacit glen can you tell when your AL restarted itself?
like when you opening docks, or in the middle of battle, or something
tacit glen
it happens randomly
tacit glen
but I believe its when I have loaded too much stuff
zenith forge
Have you tried to play AL without any apps running in the background?
zenith forge
is there any feature to lock background app from your phones, here, as example
my AL was keep restarting when I minimize it and open it again, and then I try to hold it & lock the app so the app doesn't restart when I open it again from minimize mode.
tacit glen
lock feature? idk
I will search about it
but the game restarts even if dont lock my screen or minimize the game
zenith forge
there's someone here who have a same device like you, Huawei Y9S, he gets that kind of blackscreen even when he just opening the app, and the only way to resolve it was Uninstalling + deleting files manually related to Azur Lane, and then Install AL again.
tacit glen
hmmm
zenith forge
i remember he's reinstalling 5 times until it's fixed.
zenith forge
Do you have decent connection to play AL??
tacit glen
yep
zenith forge
My suggestion is, uninstall your current Azur Lane, and then use your file manager, browse through your intern/extern storage memory, then delete every file regarding to Azur Lane, and then do another Installation.
broken fox
Hey I have an account on one device and just got a new phone and my account wont cross over and I dont know how to get my account back. I tried binding onto facebook but it made a new account and so i lost my previous account. How can i recover it.
zenith forge
@broken fox are you sure you're entering the right server?
broken fox
Yeah I was using the Washington server and tried to reenter the Washington server
zenith forge
@broken fox you bind it from the settings right?
if you click facebook on the login screen, it's not how you bind, it's how to login using facebook
try this method
broken fox
I think I may have made a mistake and didnt bind it to an account. I thought I did from the first device not the new phone.
zenith forge
have you checked if it's binded or not?
if it's binded, it should say the facebook name when you open the settings
broken fox
No it did not before I got my new phone. When i got my new Phone yesterday. I tried to log onto facebook from my phone. It created a new account.
And it binded that one
zenith forge
that means.
- your facebook isn't binded to any account.
- you enter the wrong server.
can you open your main account on your previous device
and take a screenshot of your binding screen?
broken fox
This is on my main device. the account is from the phone that had binded to facebook.
zenith forge
hmm, when you downloading AL on your new phone, and then logging in using facebook
you need to make sure you're choosing the right server.
what's your ingame nickname btw?
broken fox
Yea
zenith forge
it's strange.
if you're logged in using facebook that already binded
and then choosing washington
you should have your "Moikuato" back.
it's a common case when people already using bind and then they complained about why they get back to tutorial, and the reason was they forget to change server to where their main account was.
I mean, even your AL on Nox are able to use your main account that binded on facebook.
@broken fox let me know if you issues isn't solved / you main account still not logged in on your new device.
broken fox
I just unbounded my faceebook from the new Azur lane and then i logged in using facebook and made sure that I was on the Washington server and its still creating my new account and not my Moikuato account.
I dont think my original account was ever bound to anything.
zenith forge
no, you can't unbind your facebook by yourself, you need tech support to unbind a facebook to your account
wait, you send a screenshot above that your AL is binded to your facebook named "Ocean Brown" right?
broken fox
Yeah
zenith forge
is that a screenshot from settings from your "Moikuato" account?
broken fox
No it is not
zenith forge
that explains everything.
your main account isn't binded to anything
can I have your UID from your main account (Moikuato)?
or probably just your profile screenshot account
like this one
carmine hedge
Hey Im helping him try to get his account back too how would we get that if he cant get into the account? I have him on my friends list am I able to get that?
zenith forge
he's your friend?
carmine hedge
Yeah
zenith forge
here's the thing, if his main account isn't binded to anything
the only way to access is
is from the last device
that's why i asked him to login from previous device, bind it on settings, and then you're all good, just login from any device you want and use facebook + make sure you're on the right server.
The reason why I asked his UID because mods here can check it, and it's gonna be like this one.
There's also a reminder there, if you delete this App without binding with Facebook/Twitter, all of your gameplay data will be deleted permanently.
sinful yoke
@carmine hedge since I am not mod anymore n cant see whats up do hit him harder, theyve been here before and only left after I threatened to have mod action done on him
u can read history here and its not good 
zenith forge
Kawa
carmine hedge
@sinful yoke i will pass it on to the mod team and we will look into it further, thank you kawa
zenith forge
btw Kawa, can you backread this one? https://discordapp.com/channels/456397991847395339/488684387932700672/685915068738961464
sinful yoke
yes
zenith forge
this person (OceanB) tries to logging in to his new account but he's not sure if his account is binded or not, he tried to login using his facebook, tries all server, all of them bring him to tutorial.
sinful yoke
@broken fox do you still have access to your old phone?
I couldnt find a response to this one
zenith forge
I also said that above, logging in to his old device, open settings, bind his account with fb/twt/yas, and then just login using his fb/twt/yas and double check the server, that's it. but yeah still no response.
i asked him to send a screenshot of his bind screen on settings, he said it's his main account. when I asked "is that a screenshot from settings from your "Moikuato" (nickname of his main) account?", he said "no it's not".
small steeple
Hey I just submitted a support ticket regarding billing and stuff and got an automated message asking for information I already provided. I'm a total boomer what do I do now? @m@
zenith forge
4-5 days, i think
sinful yoke
5+ business days
zenith forge
^ yeaa
sinful yoke
emphasis on business
small steeple
I see. Thanks for your time ig
sinful yoke
outbreak is still causing slowness around the office
lament grove
hi id like to ask a qn, i was stupid and when cleaning up some files on my phone accidentally deleted the metadata file for the game so i had to reinstall it, will my account still be there (i binded to twitter) since there wasn't any button option to "save game data" or something like that, or does the game automatically back up to a linked account?
sinful yoke
if it was bound just login at the title screen, select your server and you will be back in
there are no such things as save points in this game, it is all real time
scenic gyro
Hey I've got an issue with my account.
I'm new to the game and have been playing for little over a week. I was told by a friend to bind my account to my twitter and so I attempted to do so but unfortunately I did it wrong and made a whole new account using my Twitter somehow. When I tried to log out to access my old one, I can now no longer log into my old account. I've read some horror stories online about being completely locked out of an account by not connecting them so I wanted to hopefully get this sorted out ASAP
sinful yoke
where did you bind your account?
scenic gyro
It was on my Twitter, however I made a new account using my twitter instead of binding it.
scenic gyro
In the settings menu under account
Okay wait I'm missing an important thing here
I didn't bind my account through that screen, I'm getting confused
Here's what happened
My friend told me to connect my account so I thought I needed to just go to the "log in" screen, press the twitter icon on the left, and do it that way. It gave me an "authorize twitter account" thing on that screen.
However that just created a whole new account and when I attempted to log out of the new one I had just created I can now no longer connect to my old one
It just logs me into the new twitter one I made
sinful yoke
got it
you overwrote your account by binding in the login area, which created a new save
under the new account you made, make a new user and collect the UID, username, server, and a screenshot of the binds in settings for merging
do you recall your username, server, and uid of your main account?
sinful yoke
uid is located at the screen you change your secretary that has all the stats on it
people usually have screenshots of it
if you dont though thats fine
scenic gyro
I don't
sinful yoke
so you'll want to contact customer support for account recovery
make sure to specify the account you want back, and include the new account details so they can transfer the bind on the new account to your main account, so that next time you login with twitter it will bring you to the account you originally wanted bound
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above 
scenic gyro
Ah thank you!
I was terrified you were gonna tell me it was all over for me P:
I'll submit my info yet - I understand there may still be no fixing this mistake
Thanks for the help!
sinful yoke
account recovery is guaranteed as long as you provide them your username and server, they may also ask questions to prove ownership
scenic gyro
Just out of curiosity, how long does it take for them to get back to people regarding account issues like this?
I know this is really trivial, and I'm happy just to get this sorted, but I'm worried about missing out on dalies P:
sinful yoke
5+ business days
scenic gyro
Ah...
I have received an automated email response asking me to elaborate on my inquiry. Should I reply with my question or should I leave it?
sinful yoke
if your initial email describes everything, wait for a response from a human
scenic gyro
Gotcha
lament grove
got my account back tysm @sinful yoke :)
scenic gyro
Oh yeah - last question I promise. If they recover my account will I still have all my items, ships, ect ect or will they be gone?
spring grotto
You'll still have it all like you left it. No worries 