Ok thx
#tech-support
grand plume
muted vapor
so im having some sort of bug right now, i think, i can play most of the game fine, normal missions, dailies, normal hardmode missions, event maps, but when i try to do event hardmode and try to engage an enemy the game goes into an infinite loading screen in the group selection screen and cant continue...
(i had this also in the last event on the 2nd extra hard mode map the one after encore whatever itsname was, rest all worked fine)
nothing responds at this point so am forced to restart game and cant do the hardmode maps at all
spring grotto
It's an issue where there's a backline ship that's duplicated. For that fleet, replace all the backline ships and it should be good to go
muted vapor
okay i'll see if that helps
@spring grotto okay problem appears to be fixed. thx for quick response :)
jagged storm
I get an unknown error: -1 and cant log into the game since the last update 😦
regal crescent
Could someone please tell me why I didn't get the veteran login after coming back 1 week ago?
I cameback with a friend, (He cameback 1 day after me) and he got the veteran comeback login while I didn't.
It's starting to bug me, I should've gotten it too since we stopped playing at the same time(Right after Bismarck event).
spring grotto
@muted vapor No problem at all 
@jagged storm If you have your account bound, log into your bind option from the title screen
@regal crescent Hm...honestly not too sure, sorry to say. Besides some wild case of your account being active for some odd reason while your friend's wasn't.
proper canyon
After cleaning first event map my game became blurry. Works fine after restarting the game.
zenith forge
@proper canyon yea it's a known issue, they'll fix it
proper canyon
Oh, ok. Thanks
full obsidian
Someone know what happen?
I alr tried to restart the game, but still can't login
echo heath
log out of your bind method and back in
coral summit
so im playing azur lane on my Samsung Tablet S5e, and the audio is like really choppy and unpleasent to the year, but when i open youtube, theres no audio problems
echo heath
Never tried it before, uhh, maybe tap the bind method and re-enter the info?
oh that's probably why
if you lost permissions
echo heath
Hmm, try restarting your device and your modem/router if you're on wi-fi
or if you're outside of the US, using a VPN
full obsidian
I got another problem
I alr can login
But i started from the new one
Can i get my old account back
vocal citrus
- I have the same problem
echo heath
log-in to the correct server
you probably got set to the default one, so just log in to all of them to find yours
full obsidian
You mean log in from the three account that has my old account? From facebook, twitter, or Yostar?
echo heath
wut?
Just log-in with your bind method if you need to log-in and then pick the correct server
vocal citrus
mmm one problem, i don't bind my account to anything)
echo heath
what's your issue?
echo heath
and you haven't bound your game to anything?
vocal citrus
yes, but i have screen with uid, nickname and i remember server
echo heath
@full obsidian just do what I said to do
echo heath
@vocal citrus I've never seen this error for someone without an account binding. You're sure you didn't bind it to anything? Twitter / facebook / yostar?
vocal citrus
Yes
echo heath
@vocal citrus actually, post your UID here and tech-support can check for sure
vocal citrus
in this chat room or to somebody pm?
echo heath
you can just drop it here or if @spring grotto is here he can handle it. I was gonna ping him anyway to do it since you gotta have powers to check
zenith forge
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
echo heath
His problem is already solved 
full obsidian
/checkbind 69718860
zenith forge
wait what is that.
echo heath
you can't use that command
vocal citrus
Thank you. I write to @spring grotto in pm.
sinful yoke
/checkbind 69718860
pale pagodaBOT
Z23 Sensei
sinful yoke
@full obsidian
full obsidian
Huh? Why you can, but i can't
white zodiac
in my apple store purchase history it says the gems i bought are pending but in my bank it says i bought them
or am i not understanding the situation right?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
proud dust
hey, i just reinstalled AL after a year of not playing, and i tried logging into twitter, facebook, and yostar and none of them brought my old account back? were they wiped or something? it used to be linked last time i played.
coral summit
@proud dust are u on the right server?
proud dust
i just tried bouncing between all the servers and i dont see a player symbol, but im pretty damn sure i linked it to FB a long time ago
sinful yoke
player symbol will not show up until you login FULLY
proud dust
ah damnet time to try every server on yostar and then facebook lol
sinful yoke
do you have your uid
proud dust
i dont even know, i havnt touched this game in almsot a year, where would i find that?
i just remember my old NAME but not the $
#*
sinful yoke
it is found on your friends list or at the screen you change your secretary at, it has all the stats on the screen
people usually take screenshot of it because of the stats
proud dust
ahh i keep getting sent to tutorials so i havnt gotten a chance to check anything yet
sinful yoke
@vocal citrus has toaster helped you yet?
proud dust
i think im screwed lol guess ill just have to start over with everything
trying to finish the tutorial on the 1 i got going but i honestly dont know if its gonna help since it seems to be an ew account
vocal citrus
@sinful yoke Nope
sinful yoke
can you give me a rundown on your issue?
vocal citrus
https://imgur.com/a/XHStyEy 28.02 near 18.00 (+3 MOSCOW) something happened and i can't run game
pale pagodaBOT
Z23 Sensei
sinful yoke
in our spreadsheet,
https://docs.google.com/spreadsheets/d/1CUdCW5QnJ0Qm4iSsET8HerXXx4YXSmQyaM1wSQt0ZKw/edit#gid=0
there is instructions to reinstall the game without deleting the game, only a few files
can you try this and get back to us?
vocal citrus
Yes, i can
sinful yoke
I can
zenith forge
weary kiln
i linked my yostars account so if i just link my account can i constantly move the acc between 2 devices?
zenith forge
269111218
sinful yoke
/checkbind 269111218
pale pagodaBOT
Z23 Sensei
sinful yoke
yes you can
weary kiln
i see
sinful yoke
just be sure to login on the new device at the title screen
weary kiln
alright thank
sinful yoke
you can play on multiple devices but you cannot have the same account open at the same time 
weary kiln
ohh so i can log into 2 devices but only one can be playing
zenith forge
yeah, as long as you have your account bind credentials
don't lost them, it would be good if you bind more than just Yostar
weary kiln
yeah i binded with facebook twitter and yostar
zenith forge
that's what i'm aiming for
btw,
i think my facebook gets binded to an accidental account and i can't bind it to my main account.
weary kiln
uhhh once you link your fb you cant unlink?
zenith forge
when i try to bind my fb to my main account, it says the fb already bounded to another account
which i believe, it's an accidental account i've played when i discover the game.
weary kiln
mm honestly i dont think i can answer your problem sorry im a beginner
zenith forge
nah I already found my answer honestly
weary kiln
o
zenith forge
i want to triple bind like you
sinful yoke
you need to bind in settings
weary kiln
maximum security
zenith forge
yea i've tried
sinful yoke
contact customer support to try to merge the bind
tell them the name of your facebook so they can locate it in their database
zenith forge
wait that contains my email sry 
yea i think i should, i already complain about this from a long time but too lazy since i have 2 binds already 
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
little pendant
Kawaakari, removed every file from azur with a file explorer, reinstalled with even a better connection, i have now 20 gb free on my phone, still infinite loading screen
vocal citrus
@sinful yoke i deleted file, but game didn't start redownload
little pendant
i really dont know what to try anymore, 5 months ago, i used to play it on the same device
sinful yoke
did you also restart the app? @vocal citrus
@little pendant unfortunately reinstalling is the only possible fix we have for it, you may have to play on an emulator or another device
zenith forge
kawa, i shouldn't respond to this since i already submit everything on the helpshift right
little pendant
sigh :c
sinful yoke
right
zenith forge
aight
sinful yoke
is that all that redownloads?
vocal citrus
Yes and game client didn't download anything. The boot process seems usual.
somber herald
Sometimes when i am killing sirens in elite nodes, chibis of my escord fleet start visual bugs.
hidden lava
when i log in to my account i just get a complete fresh account even thought i had a level 65 account
i contacted support and they confirmed that I'm using the right Facebook account from my level 65 account i responded to them the issue but without any respond back which is really frustrating
any change someone can help me here ?
echo heath
Log in to all servers. You're probably on the wrong one
hidden lava
tried all of them alrdy
also i know its on the server sandy since i can still search for my account on the friends tab
sinful yoke
try relogging into facebook
sinful yoke
thats because it is the only bind
hidden lava
relogging just gets me back to the new account
sinful yoke
try logging into all just in case, even if you see it in the friends tab
hidden lava
didnt work all servers just give me a fresh start
sinful yoke
do you have the uid of your original account?
vocal citrus
@sinful yoke i do it. I redownload game. But it isn't help)
Maybe i should delete game and install it? And after this action recover folder 'Android/data/com.YoStarEN.AzurLane/files' from bckp? Or not and this scenario isn't valid?
sinful yoke
the only way to preserve your unbound account would be to follow the instructions, anything else will lose the account
and unfortunately it doesnt seem to be working for you
you may have to reinstall afterall and contact customer support for account recovery
vocal citrus
Ok. Should i use this mail for it al.cs@yo-star.com?
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
either of those
vocal citrus
Ok. Thank you. P.S. Sorry for my English if it wasn't correct)
proud dust
Got into my account! Thanks for the help earlier
weary kiln
wait rn so i linked my twitter acc at home page in azur lane on my nox emulator
and after i finished the tutorial its making me pick my starter ship
is this supposed to happen?
sinful yoke
you are supposed to bind your account in settings
weary kiln
this is so i can log in to my acc on another device
sinful yoke
did you bind your account in settings
weary kiln
yea i triple binded my acc
sinful yoke
make sure you’re logging into the right server then on the new device
celest summit
hey ealier i mentioned an issue trying to purchase stuff and i reinstalled the game
still same crash occurs
is there a workaround to purchase gems outside of the game?
maiden venture
So here's my problem: my game crashed during the victory screen of my first play of A3. As a result, the #12 scene was skipped. I tried playing it again, then I unlocked #13 and #14. I tried it again, but I didn't get it.
How do I unlock it?
Will it unlock if I play C3? Sadly... I don't think my fleet can survive C3.
spring grotto
Most likely it will not in these types of cases. Usually you'll have to contact customer support so that they can manually get it unlocked for you
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact for customer support
@celest summit There is not, sorry to say. And just to ask, have you tried stopping Google Play services and restarting them? Or logging out of your Google Play account in your phone settings and then relogging into it?
maiden venture
NOOOOOOOOOO
😭
Thank you! I will try to be patient despite how I am really loving the story so far.
spring grotto
Yeah, I'm sorry for the trouble 
But they'll do their best to get it fixed ASAP 
But please do also keep in mind it is the weekend and they only work during the week
celest summit
yeah i have, its only azur lane wqhich has an issue with IAP other games can do ity just fine
ok i kinda brute forced it and i just tried until the fingerprint scanner remained on the screen and the purchase went thorugh, game still crashed though
gems and payment are through though
maiden venture
Sorry for sounding like a technological boomer or something—should I reply to this? I believe I have said everything I needed.
It also says: Do not reply below this line
... but it also says I need to elaborate.
spring grotto
Nah, you don't need to as long as you've already gave them all the information that they need
It's just an automated bot response
maiden venture
Thank you, thank you very much!
spring grotto
teal dock
misty crow
Restarting the game fixes it
fiery heath
Srry if I sound abit stupid but I got a new phone and had the game in my 16GB card and still had the same card when I put it in my new phone but now all my progress is lost and I didn't know there was a bind
misty crow
Do you remember your game UID or at least your in-game name?
misty crow
If you don't even remember your in-game name, it's kinda impossible for you to recover it
Cos they won't know whose account to recover
plain sphinx
I’d also like help with recovering my account, but I know some of my stuff
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
you may contact them as per the above
fiery heath
I'll tell ye if it's done I just need to update it
inland saffron
Please i need help, how do i redeem the Belfast’s skin bd?
spring grotto
You do via this webstie https://gift.azurlane.jp/
fiery heath
I found my old account
spring grotto
If you were able to find it, just contact customer support if you need help recovering it
fiery heath
Email?
Or helpshift
Helpshift Ive done dat
Email I haven't
So should I do that
Or nvm I haven't done helpshift
spring grotto
If you haven't done either, you can do either or
fiery heath
Um I'm trying to do the helpshift but when it says full name and uid do I put my username and put my new account uid number
+I did get a new phone
cobalt snow
If you don't know, indicate as such in the fields, or use the email.
full name is just for addressing you, UID should be the one you are attempting recovery for, usually.
cobalt snow
Clearly note that the UID is for the new one then, and not the old one that you want to recover would be my best guess.
fiery heath
Wait what about the username
sinful yoke
username needs to be the account u are recovering too
cobalt snow
No, that's just for addressing you, as in your name literally. it's optional. However, I would note your current and former username in the description portion.
weary hazel
Bought dock expansion x2 still said 190 bought a third time then said 200 can I get my 400 gems back 😇🤣
If need be I can show my PayPal purchase for the gems
cobalt snow
Purchases using gems cannot be reverted
weary hazel
Then can I get my space in dock for the gems I spent or am I doomed
If not that’s okay game deserves so much it’s a kool game
cobalt snow
Try a restart to see if it's not a desync, and also if you actually spent it on dock space and not depot space or similar
weary hazel
I’ll check
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
fiery heath
I done the helpshift
cobalt snow
you should receive an email with an auto response, after that all you need to wait for is an official response after some business days.
weary hazel
Is there a way to check where I sptent gems?
cobalt snow
there's no direct way, though support could help resolve it.
weary hazel
I’m trying repair to
But hey if I accidentally bought deck that’s be funny cause it’s at 420 now
And have a great night
fiery heath
@cobalt snow& @sinful yoke & @spring grotto & @misty crow thank you for the help Danke
balmy mirage
It seems my hard mode/ daily attempts didn't properly reset today
misty crow
restart the game
balmy mirage
Ah ty
misty crow
restarting the game shd fix it
uncut hatch
i did but everytime i do B3 is goes blurry again
woven snow
Anyone having problem with putting SD in the fleet for B2/D2 but the point for the mission didn't proc?
white zodiac
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
@woven snow needs to be in boss clearing fleet
white zodiac
how long does it usually take for yostar to reply to a cs email?
misty crow
4 working days
white zodiac
gahhh guess imma have to sit here suffering with 5 dock space to work with
for 4 days XD
inner hedge
Is it me or I can't connect?
I am using Mobile data btw
I didn't run out of data though
Its been like this for 1 hour
flint berry
Game has some visual bugs
Like move and shot, but the animation is frozen. but its actually doing normally. Vanguard is disappearing, but still fighting.
Happend to me now the 4th time or so
inner hedge
I reset my phone and still not connecting
HELP!!!!!!! I CAN'T CONNECT!!!!!!
DEVS PLEASE FIX IT!!!!!!
Game can't connect to mobile data, please fix this serious problem right now!!!!!!!
inner hedge
I connect on WiFi but I can't connect to the game, wtf is wrong with this game?
please need help!!!!!!
Please fix the connection to the Philippines region!
jagged rapids
Lol PH is Good try to redownload
But Make sure to bind ur account first
If ur Using Globe telecom RN its a bit Slow but mine got back to normal @inner hedge
south sable
Hello! Im on Washington server, we have Illustrious in exchange shop now. I have over 100 medals, but unable to exchange her! I got her from exams and using her now in fleet. But i want ot exchange her for limit breakes. My friend from same server can exchange her for medals, but i can't. The Exchange button is simply grey, i can't push it. Can you explain what is it?
jagged rapids
Why em I here Im not even a dev 
lost cradle
Damn mods are sleeping
jagged rapids
Maybe Redownloading it may fix that
lost river
Whole game censored now
This occurs when you skip story scenes (which would end up with the story still progressing), and you have to press skip again. Then the entire screen ends up being blurred
ebon oyster
so ive connected the right twitter account
but its a new account
any clue how to fix it?
misty crow
did you select the correct server
south sable
Nope, never.
misty crow
@inner hedge try using a vpn
take a screenshot anyways
@lost cradle try using a vpn
south sable
i was able to exchange every other ship in exchange shop before, multiple times.
misty crow
you cannot exchange ships more than once per cycle
south sable
what cycle? you mean if i exchanged previous ship before,i can't exchange new one?
how long this cycle last?
misty crow
for super rares, every 14 days
for other ships, every 3 days
for items every 24h
for the medal shop that is
south sable
Thanks. I'll see if i can excange her later on.
carmine hedge
still having an issue where the game blackscreens on launch
ever since i got it from the app store
spring grotto
You didn't have it bound to any bind option?
iron dagger
nope
spring grotto
Okay. Please contact customer support then and let them know you'll need help recovering it
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
carmine hedge
I had installed AL from a 3rd party application (QooApp) due to it not being available in my country
Now that I got it from the App Store, it shows the logos and then blackscreens
spring grotto
Hm...try restarting your device and clearing the game cache to see if that helps
carmine hedge
I've done that multiple times by now
Even cleared game data but all that shows is the "AL needs storage permission" screen again
And then the error returns
(Yes I did accept and it has the perm)
spring grotto
Well I was referring to the person above. For your issue, unfortunately can't say if you've tried all that. 
I can only suggest to make sure that your device has enough storage on it and make sure that it's installed on internal memory and not something like a SD card. Or perhaps trying to get it from a third party provider again to see if that solves it
carmine hedge
Alright
Oh wait
Wha-
After what is possibly my 3rd reinstall of the game
I think it may work
Now it just has to download 3299 files
coral summit
my audio sounds like chopped up static dodo, its completly fine when i watch youtube on my tablet, is there a fix of any kind? i asked yesterday and no one responded
zealous stirrup
There aren't any issues with app compatibility with emulators like Bluestacks right now, is there? For some reason Azur Lane and only Azur Lane crashes my NIC card
fair egret
What’s a good amount of RAM to play this game smoothly on a pc?
zealous stirrup
i've been playing with 8GB of RAM and outside of my above NIC issues, it's been running fine
zealous stirrup
just a thought, but could my issue be related to IP address or Port assignment?
violet condor
Hi
It's about a transaction problem in game
But its in arknight not al
I bought a pack in the game
amber valley
I made a payment but it didnt show up in the googleplaystore, but it did show i paid thru my bank information o/
violet condor
And now my friend credit card been charged 3 times
sinful yoke
this is al tech support not ak
@amber valley contact customer support
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
amber valley
I tried.. I got an automated response
Saying the same stuff the FAQ says
I sent an email
sinful yoke
then wait for a human response
amber valley
So i just have to wait, no?
sinful yoke
right
acoustic cave
Yep just wait for an actual person to respond
amber valley
Alright
acoustic cave
And like it says, be patient and don't dm the mods and staff
sinful yoke
iphone 6 hardware is not al compatible
sharp bluff
fuck
sinful yoke
6s and up are compatible atm
sharp bluff
every time there is a new event it crashes more and more
or update
i'll just get a new phone...
thanks
sinful yoke
you can use an emulator if you have a pc 
reef bear
my game will freeze when I have an l2d secretary and try to go to dock instantly upon going to the home screen is there a way to fix this
zenith forge
@plain sphinx 4-5 days.
@reef bear are you sure you have enough RAM to play Azur Lane?
Try to restart your Azur Lane, play it, and try to not having any background apps idling.
reef bear
I'm playing on an emulator I'd assume I have enough
zenith forge
if it's still happens, try to repair your gamefiles.
what emulator you use? do you activate the VT Acceleration thing on your PC BIOS setup?
reef bear
virtualization is enabled yes. I am using memu. Restarting azur lane won't help since it happens everytime I boot it up but I could try repairing my game files
zenith forge
if it still happens, you can screenshot your MEmu settings here and probably i can help.
young whale
Hello, how long does it usually take to get a response from the team per email?
sinful yoke
5+ business days atm
lavish torrent
Is there a way to know which post(s) resulted in a mute on the in-game chat? Not challenging the decision, but I'm not even sure what exactly caused it to happen with how little I post lately.
dawn solar
How fast is tech support responding? Do they work on weekends?
granite heart
PLs help How could unbind my yostar account ?
echo heath
/techsupport contact customer support
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
odd juniper
Hey everyone I had a question and im not sure where to ask, I finished the Northern Overture story line earlier today and I went to go grind the hard mode and every time I click on the event Icon it says "This Event Has Already Ended." and it wont let me do it. I tried repairing, and even reinstalled the game. A new account can do the event but my Main is still being told its over. any help?
echo heath
You haven't done any C or D map yet right?
odd juniper
nope, just finished the Bs
echo heath
Are you trying to access hard mode from the B maps?
You have to go to A maps and tap "hard"
odd juniper
no I cant even get to the map screen, when I press on the Capy icon to go to the event mode i get the "This event has already ended" message
echo heath
Have you tried going there with any other method? Like attack -> icon
odd juniper
Ahh i figured it out, when I went to the Battle icon i saw i was still in the war archives map. that must have been the confliction. Thanks
echo heath
Sure thing
scenic aurora
for the online store, my discount code isn't working and i know for sure i bought the 1st anniversary artbook from the online store before
burnt cradle
who can i reach out to for the merchandise purchase question since i want to confirm my payment
candid kayak
the store doesn't accept paypal at this moment and I don't have a credit card :(
carmine hedge
How should I go about recovering an unbound account? Can I do it here or just email CS?
sinful yoke
email cs
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
wet rampart
The game keeps declining my card
carmine hedge
/techsupport contact customer support
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
wind sage
Does Yostar cancel orders on the store? I went to purchase the Z46 poster and paypal kept failing for some reason. Eventually just used a credit card but instead Minneapolis came up at the end.
I sent an email just in case and already reordered for Z46
wise coral
hi, does any1 else experience unusual lag when using the "enhanceable" filter?
carmine hedge
So i have a decent Iphone and i play AL it crashes some times.
finite patio
anyone else having issues using Paypal on the shop, i keep getting this error when i hit Complete order,
"PayPal checkout for this store is currently experiencing problems. Please try another payment method."
i already tried googling it and i found nothing
zenith forge
@carmine hedge try to restart your game and repair game files, the button to repair gamefiles is on top right before you logged in.
@wise coral sounds new to me, have you tried to restart your game? if it keeps happens try to repair your gamefiles, if it still happens, let feedback assistance here knows.
@snow snow hey euno, you have any answer about these paypal issues?
snow snow
Based on what some users have said paypal may not be an isolated (single-user) problem, but I'm not roped into either the store handling or feedback channels, so I don't have any tangible information.
zenith forge
oh wait toaster is online
sry for tagging you 
@spring grotto do you have answers about these paypal issues?
spring grotto
Hm...it could possibly be an ongoing issue w/ Paypal. I would say try restarting your device and possibly stopping and restarting Google Play services on your phone just to see if that happens to clear it up
zenith forge
@wind sage @finite patio ^
finite patio
thanks
glacial eagle
Hello I'm new. Does someone know how to deal with the English Support-Team?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
glacial eagle
The think is the Support say: Please elaborate on your inquiry. But on top of the mail is written: Do not reply below this line.
echo heath
it's an automatic reply, wait for a person to respond
glacial eagle
Kay
wind sage
The paypal issue occurred using Chrome on PC. Using a credit card works okay. Paypal may not be authorizing orders right now. My issue is different, I got the wrong order go through.
hollow plover
Been waiting a few minutes and tried reopening app, still will not load
zenith forge
@hollow plover do you have stable internet connection?
that looks like internet issue
does that manjuu loading animation moving? or it's freezing?
hollow plover
Moving
sinful yoke
try restarting ur app
zenith forge
yea that sounds like your internet issue then
hollow plover
The manjuus keep hopping
hollow plover
Using emulator
sinful yoke
restart the emulator then
wind sage
What version of android on the emu?
sinful yoke
let us know how it goes
zenith forge
aight, give it a shot.
hollow plover
If it doesn't work then maybe I'll check my internet
But the WiFi seems fine
And all the other internet games I play work too
sinful yoke
you may want to restart your router if restarting your pc doesnt help
yeah al tends to have a lot of discrepancies with connections that we cant really pinpoint so offering basic connection troubleshooting usually helps
vapid valley
I like to report a bug.
I notice in Memento -> Memories -> Fight On, Royal Maids! event progress is stuck.
progress 0/5 counter. I am sure I complete the event, earned 69001 Pt, and Boss was defeated in 4 days.
Could You please take a look and investigate this issue ?
UID : 201837216 server : Sandy
vapid valley
Hello, Is it enyone out there ?
echo heath
go to #bug-reports
sinful yoke
theres 2 royal maid memories
vapid valley
Ia ma in Memories and I can clearly see : 0 of 5 - would You like to send You a Pisture ? I have screenchoolt made.
sinful yoke
no, theres 2 whole mementos for the event
try looking for the other one and it should be the correct one with unlocked memories
vapid valley
ok, I will do it now
fresh moth
i cant play the game, i press but nothing happens, is just stuck in there, help
zenith forge
try restarting your device? i guess
vapid valley
Its called : Fight On, Royal Maids!(part2) - grate , now I get it. Thank You vry much for support. Have anice day !
fresh moth
restarting doesn't fix it
fresh moth
yes
sinful yoke
try clearing cache if possible
fresh moth
ok
sinful yoke
zenith forge
you said you're using emu right
hollow plover
yes
zenith forge
do you configure your connection setup to your emulator?
sinful yoke
you may want to try a router restart or a vpn if all fails
reinstall would be last resort
zenith forge
@hollow plover something like this
fresh moth
nothing happens
zenith forge
make sure that thing is connected and on
sinful yoke
can you open log mode and try to log on then send a screenshot to me in dm? @fresh moth
zenith forge
if clearing cache doesn't fix, worst solution, reinstall.
sinful yoke
/logmode
pale pagodaBOT
fresh moth
i just installed the game last night 😦
zenith forge
oh yeah that should be a thing on log if something happens like that, i've rarely seen it, most of the time people who stuck on login screen issues are fixed after restart/clearing cache/ having a better network.
wait, is your game freezing ? @fresh moth
and, if yes
sinful yoke
theirs is freezing
fresh moth
nope
sinful yoke
no?
then how is it getting stuck on that screen
do you mean it crashes or restarts?
hollow plover
Uh... where?
fresh moth
and nothing happens
sinful yoke
weird
zenith forge
@hollow plover dm me and i'll help you, no promises, if it's still not fixed you can come back here
sinful yoke
you may want to reinstall @fresh moth
zenith forge
you can click anywhere to logged in to a server right
like literally anywhere except server selection
sinful yoke
almost anywhere
zenith forge
what happens if you click server selection @fresh moth ?? are you able to change servers??
fresh moth
it works
zenith forge
.... this is weird tbh.
you can click server selection but you cannot logged in
sinful yoke
try changing the server and then try tapping to login
fresh moth
its on lexington by default, i want to play on washington tho, because a friend plays there
Galaxy j4
fresh moth
okay...
hollow plover
Do I uninstall turbo now
zenith forge
he's still stuck on Manjuu hopping on login screen
yea uninstall the VPN
i assume internet is not your issue
pale pagodaBOT
hollow plover
Uh, how do I do that on the emulator
hollow plover
yes
sinful yoke
its time to last resort reinstall 
hollow plover
it's never happened before
well then time to wait up to half an hour for the data files to re install
zenith forge
hope reinstall fix your issues
hollow plover
Hope I don't have to reinstall the emulator
hollow plover
no .-.
sinful yoke
it shouldnt be an issue with the emulator
the only issues we have is that virtualization can cause lagging
zenith forge
yeah, VT is like no.1 thing when we use emus on pc
hollow plover
so far it downloaded.... 8% in the app store .-.
zenith forge
oh that's good to hear.
let feedback assistant here know if an issue happened again
wise coral
@wise coral sounds new to me, have you tried to restart your game? if it keeps happens try to repair your gamefiles, if it still happens, let feedback assistance here knows.
@zenith forge hi, yup. have restarted multiple times. it only affects the "enhanceable" filter though. all other filters work fine
zenith forge
@wise coral how about repair gamefiles?
wise coral
i'll try that and update again
same issue
there is a significant load time when the filter is enabled
wise coral
it isnt. just annoying
zenith forge
yea because it's most wanted feature from a long time, people will always use it.
try to clear cache @wise coral
wise coral
not sure how to do that. haha. using iphone X
sinful yoke
you cant on ios
zenith forge
oof 
wise coral
zenith forge
then what's the possible fix for it, kawa?
sinful yoke
we never hear of anything like this
cobalt snow
It's possibly just a load issue due to the filter being a large number of ships, possibly more so than the other filters we have had.
zenith forge
yea same.
sinful yoke
yes its not a file error or a connection error
it just seems like regular game loading
everything has a loading time its just they usually take not even half a second to load
zenith forge
yeah, when I open my dock on ALL filters it also slightly load freeze like that
and i'm facing it like
"it's just loading"
sinful yoke
you are right it is just loading
dreamy pier
Having a slight issue. I can't seem to recover my account
sinful yoke
whats the issue exactly?
dreamy pier
I tried my yostar acct., FB, and Twitter.
sinful yoke
what happens then
dreamy pier
Takes me to the tutorial
sinful yoke
double check the server you are logging into
if you dont remember the server you were playing on, login to all of them
dreamy pier
90% sure it was avrora the first EN one
sinful yoke
are you logging into avrora?
dreamy pier
Yes
sinful yoke
try logging into all of them then just in case
dreamy pier
Okay tha ks.
sinful yoke
people sometimes forget their server
zenith forge
but if your account still not recovered, let people here know.
dreamy pier
Ya I tried still not letting me into it
sinful yoke
do u have your uid?
dreamy pier
67149969
sinful yoke
/checkbind 67149969
pale pagodaBOT
Z23 Sensei
sinful yoke
try logging in with facebook and then login to all servers
dreamy pier
Okay thanks!
grave belfry
Hello, sorry if this isn't the right place to ask since it doesn't concern the game. But I hope I'm not the only one having issues with paypal on the Azur Lane merch store? Thanks in advance
wise coral
Hmm. Alright. I’ll just wait for further optimisation. Weirdly other filters work fine for me.
carmine hedge
where can I create a yostar account?
sinful yoke
you create a yostar account in settings of the account you want to bind to
you can also follow the step by step in pinned messages
carmine hedge
so by putting my email in the game I'll be able to sign up?
owow its right there thx
sinful yoke
you must use the generated code in order to fully login
carmine hedge
yay done
sinful yoke
carmine hedge
never know when u might get banned on social media 
echo heath
restart?
rich bolt
Screen got blurred after completing a stage and won't go away even after restarting
hushed torrent
I restarted but still there
sinful yoke
its a known bug
zenith token
north spoke
oak hatch
always sandy 
help
sinful yoke
try restarting app
tawny tendon
Ok now please fix this allready, its getting really annoying. In game time 00.00 - 00.15 pvp doesnt work at all. Your game will freeze on this screen aka Loading. After you reload the game your pvp is used and doesnt give you a single point
Your 1 pvp point will be used and it doesnt give you any points
This bug has been occured every day after this new event was released
wind sage
I got a response from my earlier issues with the store. Paypal suspended Yostar's account. Gotta use credit card or Google Pay for now.
amber valley
Glaring problem right now
I made a purchase on february 29th (leap day)
because of this google play doesn't show the purchase history
i also didnt get the gems (purchase went wrong?)
now i wont get my gems because i can't get the screenshot, and google play doesn't want to compensate me.. so i just spend my money on litterally nothing...
i waited for a human response from the AL team = they can't help me without the screenshot
bruh...
i am not mad at the staff at all, i am kinda bummed out that i didn't get my gems because google play messed up
( i did infact pay, my transaction history in the bank confirms this)
updaaaaate timee: i came into contact with Google play, they are refunding the money
woooo!
time to re-buy those gems >:)
shout out to gale for responding quicc ❤️
clever fossil
Made purchase of 600 gems for 9,99$ via in game store, on apple device. Was charged two times instead of one, and didn’t receive any gems. Game show some error.
knotty bay
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
zenith forge
@knotty bay what kind of codes? did you just purchase Anime BD?
zenith forge
Ohh, that's part of Akashi Quest, i guess.
@knotty bay something like these, right?
it's not a code it's clue for the next pawprints you need to click
but man what is a pawprint
it's part of Akashi questline, part 18, kindly read this.
sinful yoke
this is more #gameplay-help suitable
zenith forge
@sinful yoke i was thinking it was error code b4 sorry 
clever fossil
@clever fossil have you tried to contact tech support?
@zenith forge Yes. After filling enquiry form at site, just get an e-mail with question to elaborate my enquiry... :)))
carmine hedge
how do I contact support for payment error? I didnt get my gems after purchasing
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
proud dust
is there a way to unbind yostar and rebind it to a proper account? last week when i was trying to find my OG account i bound a random new one to yostar.
and i want the one i use with facebook[main] to bind to yostar also
sinful yoke
no you must contact customer support
proud dust
ok thank you very much
clever fossil
How long it will take to get answer from customer support?
zenith forge
4-5 business days @clever fossil
CS respond will be slow because the outbreak in china.
amber valley
Guys
Its just not possible for me to purchase anything
Shows me error
Same problem as last time
I got the money back ofc, so i decided to to re-purchase
And again same problem..
Store is perhaps bugged? I am not the o ly one experiencing this
zenith forge
would be good if you contact CS again for that.
but, did your money keeps refunded?
amber valley
CS cant doanhthing
Bc if i check playstore it will probably show as not paid
There is an issue somewhere
But idk what
Lemme chekc playstore
Yep i was right
It doesn't show on google play
It does however show i paid in my bank, again.
Well that sucks
Cant purchase anything durong event :P
@clever fossil has a similar problem i read
So it isnt just me
clever fossil
It isn’t just you. My purchase shown in AppStore purchase history, but they didn’t appear in the game.
amber valley
Oh if your purchase did show
Sent techsupport an email with said purchase history and ur UID
Also inform themw hat server u were on
And what exactly u bought
Sadly with me it doesnt show the purchase
, again,
Whicj is frustrating
zenith forge
well that's probably not AL issues.
yesterday, there was a person having issues with paypal
issues fixed when he's using other payment method
any words? @sinful yoke
oh wait kawa is sleeping.
I'll assume this, if CS can't do anything about it, there's must be something wrong with the payment method.
cobalt snow
try alternate payment types, accounts, and devices, but keep an eye out for double charges and contact support if that happens.
clever fossil
I’m using credit card and it doesn’t work.
clever fossil
@amber valley Done that, but looks like need to wait almost week now.
sinful yoke
im not sleeping im just busy like a person
zenith forge
that's understandable, sorry for the ping 
have any words for these payment issues, kawa?
amber valley
Thats the issue here
Cs wants you to show purchase history
i cant
The money doesnt go through and gets refunded within a few days probably
I already had this problem.
sinful yoke
have you explained to them the issue?
amber valley
Yeah
"i am sorry but we cant help u" is what AL Cs said
They need the screenshot showing purchase history
I also contacted google support
They told me the first time it happend that the transaction failed and the money was being refunded
I tried to pay again for the second time
And the same problem occured
I tried to pay again after i got my money back for the previous failed transaction ^
sinful yoke
unfortunately all I can suggest is flyflu’s message
cobalt snow
A possible workaround for now is using alternate payment types, accounts, and devices, but watch out for double charges and contact support if that happens.
cobalt snow
Emulators are also an option if you aren't already using one
amber valley
I am not :/
cobalt snow
Sometimes the device type will have issues, like ios had one/has one.
amber valley
I am on android o/
Huawei P30 pro to be specific o/
Also the previous day i bought stuff just fine
cobalt snow
It's possible it's a temp server connection issue, you can also try alt connections (wifi/data/vpn) or resetting the router.
amber valley
Ill try wifi
Well not mow..
I need my payment bsck first xp
Ill have to wait a few days
cobalt snow
It's possible that it will just resolve itself in time, but these are the possible workarounds. Hopefully it gets resolved.
amber valley
Whatever the issue may be, if it lies with the game or with me
Hope it will just get fixedq.q
sinful yoke
gentle osprey
Hey! I just bought a box of gems, I already sent an email but can it be solved here? Or should I wait for the email answer?
spring grotto
Just wait for the reponse from the email 
gentle osprey
Ok, Thanks
bleak plover
Hey guys how can I connect the game to appgallery its the new appstore for Huawei devices?
wind sage
yesterday, there was a person having issues with paypal
@zenith forge this was for the website store for the posters and books etc, not in game.
paypal wasnt allowing payments go through on the website
zenith forge
welp, sorry then.
but the solutions are same in the end though, that's all the feedback we can get.
wind sage
Hestius would have been better off buying the digital gift cards and applying a balance at that rate if it wasnt accepting his cards or paypal
silent wren
So I sent a support ticket and got a response asking for more info, do I just reply directly to that email or is there somewhere else I do that.
wind sage
reply directly
elder torrent
Hi my game keeps crashing on the map on b1 !!!!
I need some assistance please and thanks
Some booty help me XD
sinful yoke
what phone do you have
dapper steeple
im having this problem today and wondering any1 know how to fix it.
S9+
i tried using both internet and 4G
same result
been waiting for more than 10 mins
sinful yoke
try restarting your device firstly
dapper steeple
ok brb
still same result
it only happens when i try to start a battle
in event map C1
it not frozen cuz the loading screen manjuu is moving but it wont lemme close or do anything else
sinful yoke
can u send a screenshot without the warning sign?
sinful yoke
so you cannot send a pic without the warning message?
dapper steeple
tried reateeat
same result
nope, once i press attqck, it will go to the warning auto mode is on sign then a few seconds the loading will show up
sinful yoke
I cant see the formation but im going to assume there are overlapping ships, can you remove your fleet and put them back and try again?
dapper steeple
i reshuffled them with the second picture.
on the first picturez my second fleet was akagi, kaga and enty with ning, ping and yat
the second picture is
still same result -_-
fathom olive
Hello folks....idiot here with a help request. I need to unbind an account so i can properly bind it to the account with all the ships
dapper steeple
its under settings > account
fathom olive
Yeah...I didnt realize like a fool that I hadn't linked it yet....so now I need to unbind so i can go to the right device and link that account
dapper steeple
👍
fathom olive
So for the Yostar account it is linked to about...4 ships while the one i need to link has about 150 on it
dapper steeple
heck of a diff xD
fathom olive
A few golds and a max limit broken Atago and Prinz Eugen
fathom olive
Is there a way to unbind in accounts or do i have to get staff involved?
dapper steeple
i havent tried it yet but will the unbind button not work?
fathom olive
There is an unbind button? I must be blind then
dapper steeple
once u bind an account, the same button you used to bind the account will change to unbind just like the picture i showed
fathom olive
Yeah its just showing Yostar account connected but it wont let me do anything else with it
spring grotto
Yostar accounts have to manually unbound by customer support as regular users aren't able to mess w/ them (for security reasons). To get it unbound, please contact customer support
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
dapper steeple
ohh there you go, sry wasnt helpful as much
fathom olive
You good you knew that the other two options had the unbind just looks like i hit the one button that needs to go deeper haha
zenith forge
@silent wren @wind sage when you get a reply asking for more information after you "already fill and send your information on the tech support helpshift form", it means it's an automated message, don't reply to that, just wait for CS respond.
@dapper steeple is your issues when you stuck on that warning prompt solved?
silent wren
I did wait and got someone to respond, they asked for more info regarding my problem and that's when I was wondering to reply to the email. There was nothing else to click on or direct me to.
dapper steeple
hello, yes i got it resolve by just completely adding in a different ships in a fleet while changing the actual formation too ^^
took a while but its working now
thanks
zenith forge
@silent wren does the mail subject says Re:(your issues here) or something?
if yes, it's an automated message.
zenith forge
@dapper steeple yea that's what Kawaa said, it's a known bugs called overlapping ships in formation. Reshuffle fleet is the solution for that issue, for now.
wind sage
thats for the auto attack box not going away
dapper steeple
yea,
silent wren
The one in yellow is the automated one, I responded to the one underlined in red. Should I have done that or is there somewhere else I should of responded.
dapper steeple
bascially either put new ships in and change the formation like line formation, star formation and such
elder torrent
Ok I'll try that
zenith forge
@elder torrent some people having overlapping fleet issues, so yeah, reshuffle, or just remove all and put them back in.
elder torrent
@zenith forge ok thanks !
wind sage
is that the issue you're having Sly? Or your game crashing?
zenith forge
@wind sage well i always have a bot message since I keep filling the information fully, idk what happens if you only gave like small details on the form though, and I assume they will ask again for more detailed information (which is not filled before) if it's a customer service respond.
elder torrent
Yeah it keeps crashing when I try to play the event. Some times the boss fleet won't appear til a few minutes after
zenith forge
@elder torrent if reshuffling fleets not working, try to repair your game files.
elder torrent
Repair the game files ok I'll try that after
zenith forge
the button to repair gamefiles is on login screen, top right, ⚙️ icon.
dapper steeple
if its crashing i dont think its the overlappping issue
elder torrent
Oh
zenith forge
yea that's why i suggest to repair gamefiles.
something is wrong when you're attempting an event.
hope it works, but if doesn't work, let Feedback Assistant here knows.
elder torrent
Ok sure thanks for the help :D
elder torrent
elder torrent
Think it might be my tablet I have yet to try on my phone. Because now it won't let me in lol
I'll try it on my phone now
elder torrent
Yeah it's might be my tablet since it's old and a piece of crap XD
Works fine on my phone
zenith forge
well, in the end, it's a device issue then.
elder torrent
Right for this event I'll only play on my phone
zenith forge
@elder torrent well, in case you want to use your tablet next time
here's my suggestion
- reinstall the game
- never press download voice & L2D to reduce memory usage
- make sure you still have free space, like, 5-6GB free space is enough
- make sure you run AL without any running background apps
even if it's a crap device but hey, who knows
elder torrent
Alright then I'll have to uninstall it and try again XD
But really it's a piece of crap old tablet would crash any ways.
wind sage
What version operating system on your tablet?
silk monolith
uh... guys?
I unlocked all the grids on the decryption mini game, typed in the code, and all I got was this message
what does this mean…
sinful yoke
its a known bug
silk monolith
I hope it will get fixed soon…
also, I heard that some people dont have this issue
polar hound
crystal geyser
Can someone help me to recover my old account?
sinful yoke
did you bind it?
sinful yoke
what happens when you try to login?
zenith seal
Any way to see all my owned skins for ships I don't have already, I should have 2 St Louis skins but when I go in the shop I can only find one that says "Owned" the other was limited but I bought it back then and pretty sure I've seen it around at some point but can't seem to find it anymore, it's been quite a while since I've logged in so idk if stuff changed or whatever help D:
sinful yoke
I believe it is only skins that are still currently in the shop that are displayed as bought
otherwise you cannot see all your owned skins on one page
zenith seal
Alright I see, my best bet would be to just go get St Louis then I guess?
sinful yoke
yes
zenith seal
Okay thanks ~
faint current
I've been having problems transferring gameplay data from my old phone to my new one. I followed the steps listed in the help section. I have waited for 3 months and the issue is still not fixed. I tried binding my Twitter to my new account, but it's not working. Please someone fix this.
zenith forge
Have you bind your main account into one of the three binds? (Yostar/Facebook/Twitter) @faint current
if yes, can you give us your UID so @sinful yoke kan checkbind it.
twilit pivot
Ayy lads I wanna ask somethin'real quick, why Sandy server is laggy as hell tho?
faint current
I tried binding my Twitter, but it didn't work.
zenith forge
what kind of "didn't work" ?? is it like crashing or something??
faint current
When I tried to bind my Twitter to my new account, a message poppes up that said that my Twitter was already bound to another account (that account being my old one)
zenith forge
then the logic is
you need another new twitter for your another AL account
you can't bind one twitter to two AL accounts
faint current
Oh ok
zenith forge
try to bind the AL account you want to move to your new phone
bind that with your new twitter
and login with your new twitter on your new phone
and keep feedback assistant here know if something doesn't work again or something like that
zenith forge
aight, let me know!
faint current
I'll still retain everything from my old account, right?
zenith forge
here's the thing
your old account still bounded to your old twitter right?
it means you still have your OLD AL account
so yeah keep that twitter bounded
since the mention you have new main account, that you just binded with new twitter, right?
login your new twitter to your new phone
then you gonna be logged in to your New Main AL Account on your new phone
is that sounds clear?
zenith forge
hold on, why you need to wait?
just start your AL on your new phone, go login with your new twitter account that bounded with your new AL account
faint current
I did that, but nothing changed.
I already had my new AL account, and I just made a new Twitter account.
I bound my new AL account to my new Twitter account.
Am I doing something wrong?
zenith forge
nope, you're good
faint current
But the gameplay data from my old account has not transferred to my new account.
zenith forge
err, you cannot merge a progress from two AL accounts.
if you want to play with your old AL account
you need to login to your new phone, with your "OLD TWITTER ACCOUNT that contains your OLD AL ACCOUNT"
is that sounds clear?
you can't move a progress from one AL account to another new AL account.
faint current
But if I do that, I have to unbind my old account.
zenith forge
you don't need to unbind your old account to move your old AL account into another device.