anything else
#tech-support
spark mica
cobalt snow
Did you try a vpn?
spark mica
ay blyat
I used VPN and it worked
any1 knows tf just happened to my net or something?
hushed torrent
blazing zodiac
i sent a follow up on january 21st
and a dm on january 13th
should i try again?
spring grotto
Nah. They can take some time to respond. If you already sent those two communications, you're good to wait for their response. Plus, they don't work on weekends
hushed torrent
anyonek know how to link account for azur lane
cobalt snow
Binding account guide is in pins
hushed torrent
im tryna log into the emulator thing but dontowrk
cobalt snow
what exactly are you trying to do, and what happens when you try?
hushed torrent
nvm it works now
steel dome
whenever I try to log into the game I see notification about Unknown Error:-1. Someone know how to fix it?
misty crow
Relog in with your bind (FB/twi/yostar) @steel dome
pale pagodaBOT
No such club exists.
rotund oriole
Does anyone have justagram post at the bottom instead of at the top
misty crow
@faint basin their reply time is 4 working days
@rotund oriole it's been reported as a bug
rotund oriole
The pictures that was post there also took some time to appear for me not sure is it Internet problems or not
carmine hedge
its the game itself
theres a lot of mini UI in each post
game wasnt built to be a mock facebook
faint basin
Oh
rotund oriole
Ok thanks
past kayak
My game doesn't load
carmine hedge
My game always got restart by itself, is it because of my phone or the game
wide stirrup
snow orchid
One question when I send a mail should I get a auto reply or is there none? Since I sent my mail 4 days ago already I would like to know atleast that since I am getting nervous since I want to buy skins from this event.
spring grotto
If you sent one to the correct email al.cs@yo-star.com, ideally there should've been one
snow topaz
Hey! Showin up here cause I was having problems with my azur lane, hope this is in the right channel
Recently I tried to purchase 1200 gems in game, but my card was charged even tho I never received the gems.
I tried messaging support but I keep getting messages by a bot telling me to elaborate on my inquiry and no communication with an actual person, I was wondering if there was any way I could get help here, or even if there was a support live chat I don’t know about
snow orchid
I sent this and no I didn't get a auto reply https://puu.sh/FdFNc/08c241cbcc.png
spring grotto
@snow topaz There is not, sorry to say. The only way to contact support is via email or their helpshift website. But if you already sent in an email, you're good to just wait for their response. They're based in China and have limited support due to CN's circumstances.
@snow orchid Hm...not too sure. Perhaps they have it turned off for now 
But that's the correct email so they should've received it
snow orchid
tbh I don't care how long it takes as long as I am allowed to purchase the skins I want that are in this event. I only fear it will be too late and te skins go away and yostar says yeah unlucky I guess
snow topaz
I keep getting a reply saying “please elaborate on your inquiry”
spring grotto
Correct, that's just a bot. As long as you sent in all your information already, you're good to just wait for their actual response
snow topaz
Aight thanks (: real quick tho, do you have any idea on average response times? These gems were so I can keep rolling for the event akagi, which I’ve already put 100 dollars into but instead have 7 gascogne instead lmao
And to my knowledge the event is supposed to end soon
spring grotto
It does depend and we don't have a true estimate currently. But a general rule of thumb is around 4-5 business days or so
snow topaz
Heh that really sucks, since i think event done before then, thanks for the help tho❤️do hope I get her eventually =w=
spring grotto
vague grotto
Hello everyone, sorry i'm slightly confused here and want to ask which event was Uranami from? Didn't think i've missed any event and limited construct ship held since october 2019 but i'm kinda missing her
carmine hedge
it was the previous event
echo heath
it's time gated
copper talon
finite breach
1 drawing per day
worthy sorrel
i'm stuck on this screen for forever, i was playing then it kicked me for 'server maintenance' and now cant log in again
echo heath
your connection is having issues
restart your phone / app and try changing your network connection type
worthy sorrel
okay... i tried restarting before didnt work. but VPN solves all AL problems apparently. ty casey
wicked kayak
@worthy sorrel reboot phone
Clear cache
Drink milk and you're good to go
If it doesn't work tell you're internet provider to succ
languid elbow
If on android, clear cache and then restart device
If on iOS just restart device
hollow elbow
Any ETA on when the connection without using vpn will return to normal?
Every time the connect refresh i need to close the game and reconnect
sinful yoke
if it doesnt already after a day or more then it is likely something to do with your internet provider
and if you havent already do try restarting your wifi router
hollow elbow
Nope, still not connecting
So what should i tell my isp for this problem?
Everything else is fine
I can only assume the problem is on the server side, which is why i asked is there any ETA? Or do they don't consider this as a problem at all?
fair valve
fubuki event say system invalid 1
echo heath
there is no fubuki event 
Try making sure you restart your game and have it updated
spring grotto
Most likely the skin event. But ye, a restart should ideally fix all input errors
ebon rover
Hi I have a grey bar at the top and bottom of my screen during combat, is this normal? Can I change that?
spring grotto
It is normal. All battle screens will be set to a certain ratio regardless of your screen's actual ratio. And there's no way to change it, sorry to say
ebon rover
Ok thank you
spring grotto
naive oar
Was wondering if anyone could give me an update on this trello card: https://trello.com/c/yYOpx3zu/1343-lagging-while-moving-from-1-tile-to-another
It's been about a month, so it'd be great if it could get fixed soon
timid yew
spice hazel
I'm stuck on an loop of loading screen, the app restarts when I get to the login menu, like if I just launched it.
I tried to reinstall the app but I still have the same problem.
echo heath
What's your device?
spice hazel
Huawei P8 Lite, 2017
echo heath
huawei phones are known to have issues with AL
it's a gamble as to whether they'll work
You could try general troubleshooting
Restart your device all together and your wifi modem if you're using one
and make sure you're on wifi and have a stable connection while repairing your files or reinstalling
spice hazel
It worked fine until a few hours ago
Okay, I'll try that, thanks !
faint mist
Hello i am having trouble recovering my game data for a different server even though i had bound my account
Is there a way to recover my data
spring grotto
What exactly do you mean for a different server?
faint mist
So im trying to recover my data for the avrora server but its giving me the data for the sandy server
spring grotto
Did you try logging into Avorora server?
And don't pay attention the character icon on the server selection screen as that won't show up until you fully log into the server
faint mist
Ill try
small tusk
Why is Glasgow still mute for me? And whenever I try to see her lines in the archive the game crashes 
spring grotto
For iOS, there are some known issues for Glasgow. Try a file repair from the settings menu and/or a fresh install as a last resort. That should ideally stop the crashing, but some voice lines are still not going through
dusky pine
How to delete my account? just uninstalling game wont feel right
misty crow
there's no way to delete an account
rigid sluice
I have spent more than 200 cubes and I do not get akagi will be a mistake
tropic mortar
sinful yoke
akagi muse I assume they mean
echo heath
no
there's no difference between servers and no player to player specific interactions anyway
echo heath
well, again, you can't
hollow ridge
Currently I am in Lexington server
echo heath
you could make a new account in Sandy, but you can't transfer your data
hollow ridge
Let me ask tech support if they can help
echo heath
I mean, they can't, but you do you
hollow ridge
Oh k
verbal python
echo heath
Scroll down
acoustic cove
does anyone experience incredibly choppy movement when moving a fleet in any of the standard maps with ambushes on an iphone 6s+? (e.g. w1-w13)
cerulean canyon
Idk where to say this but, I somehow lost lots of coins from around 60,000 to less than 1,000
echo heath
Sounds like you funded a PR ship
sullen nacelle
Hello, I would like to request to remove yostar linked due to email problems. I sent email to al.cs@yo-star.com, is it the correct way? I sent it at weekend so wasn't sure if it have to be resend due to the weekend overlab.
echo heath
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
echo heath
the e-mail above, so yes, that's fine
sullen nacelle
Ok. Thanks 👍
carmine hedge
Is anyone else experiencing this? After I finish an exercise the game gets stuck on the combat screen, with a flickering overlay of the loading thing with the bouncy Manjuus. Then after a few minutes it kicks me back to the loading screen. This does use up an exercise slot but I'm not sure if it actually counted the merit/exp or not...
carmine hedge
This has persisted across multiple force-close/resets of the app
Oh interesting, I don't see that when trying to log in
tawny tendon
Boot the game back up and u get that screen
carmine hedge
Nope, just force-closed and booted again and I got the usual "login successful"
echo heath
servers seemed to have a minor hiccup, just give it a minute
carmine hedge
Seems that way, and it looks like my exercises counted too, or at least I got the daily quest for exercises complete lol
fickle rock
Seems like my game keeps crashing after trying to view the polaris posts
It works for a while but then it just crashed
Other than that the game stutters quite a lot more
Is it a ram issue Oo
leaden pollen
i have a question about the game files
since im playing on a rather old phone (samsung J7) i have trouble when it comes down to big game files.
i noticed that only azur lane requires 1.3 GB of data inside my main storage (which is only capable of 15.5GB with all the phoneupdates).
so i tried to copy them on my SD card to make some storage free but the application doesnt work then anymore. i put them back into my phone main storage and it worked again.
now heres my question: why exactly is azur lane making a folder for ingame files on both: my main and sd storage WHILE ONLY filling the main storage? i mean, if it creates a folder and creates the same folder path on my sd card as well then it should be able to run on my sd card and not just fill my phone with data
misty crow
most, if not all games can't run with their obb files on the sd card
the most they can do is transfer the app itself to the sd card
it can't transfer any downloaded data
leaden pollen
but why not tho? its even making an data folder on my sd card
leaden pollen
thats really sad but okay. thank you
rotund valley
today this "error" popped off every time i try to login and it's not my net problem because other games are working for me so idk any idea on why this happening?
i don't have the game on my sd
misty crow
try using a vpn
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
please contact them @versed quail
grim steppe
@little acorn noted that it could be a bug, just report your case here, include everything we have asked
little acorn
Hi i have some problems regarding monarch’s cv not working properly,i have tried everything including reinstalling the game and also repairing from the setting,i checked that her cv only works on android and not on any iOS device
granite maple
I’m having issues with a gem purchase not showing up on my account
versed quail
same i've try to email them but did not get response
spring grotto
They're based in China so they're not in working hours plus it makes take them a couple of business days to respond to inquiries
rotund valley
@misty crow i tried with a vpn and still pops the same message i also tried uninstalling and reinstalling and nothing
:(
fierce moat
I need help to figure out how to remove my secondary password on my AL account I've forgot about.
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
finite breach
contact options
fierce moat
Did that and so far nothing for three weeks, I may need to do that again
finite breach
yeah send a follow up email on that
fierce moat
thank you pitti
sinful yoke
keep in mind they were gone for chinese new year and were stuck at home on extended vacation due to outbreak so all emails from a month ago are delayed
uncut hatch
can i please get the link for billing trouble
echo heath
it's above you in the bot post
uncut hatch
thanks
cinder goblet
Hi hi! Can somebody assist with a login issue? A friend of mine is experiencing a difficulty syncing account to something they binded to already and it's not working.
spring grotto
What did they have it bound to?
cinder goblet
I even made sure they connected it to the right server, which was Washington
This is the message they get after getting into the game
spring grotto
They dont need to log into Twitter there. They need to log into Twitter on the title screen
cinder goblet
I'll see what they did in that case
@spring grotto Ty for your assistance, it worked 
spring grotto
Good to hear 
wicked kayak
@spring grotto hey toast man is there a way to farm drills?
I usually don't run out of I am cous of my luck
But this time RNG has slapped me
Can't get gascan
misty crow
Well you could always convert them from gems
But honestly people don't farm drills cos they usually have too much
misty crow
Ultimately no way of farming
Just hope your commissions bare good I guess
echo heath
If you have other questions, #gameplay-help is what you want
wraith spire
Wait, how could you run out of drill 
worldly lily
Is it a design choice that on map 11-3 you can take in level 110 submarines and even if they have batteries it's possible to get zero enemy ships in their range? That sort of defeats the purpose of even bringing them.
misty crow
It's definitely not a bug
And it's cos of maps like these that the ability to move your sub ranges was added
worldly lily
Ah, I'm dumb. I didn't know that was a thing. Pay oil, move subs. This actually makes subs way more valuable than I thought they were, but slightly gimps the value of U-522. Even so, she's still my favourite sub.
last monolith
So, pic 3 of z23 picture report is still locked after a few days of completing it? Is this normal???
sinful yoke
can u send a screenshot of your no.3?
last monolith
damn, SORRY, I didn't type that right. I meant no.3 is still locked after a few days of completing no.2
sinful yoke
can u send a screenshot of no.2 then? 
last monolith
sinful yoke
you need to fill the rest of the image to continue to number 3
wraith spire
How does that look completed to you
last monolith
TY 
I did a big oof. Appreciate the assist!
long ruin
Do I send account problems here?
sinful yoke
what is the account problem?
long ruin
my Twitter got blocked, so I wish to unbind it. I am still bound to Facebook
A staff member responded in private chat, thank you
errant rock
The game seems to not load for some reason and i recently updated my phone from Android 9 to 10
misty crow
don't ping the yostar staff
errant rock
ooops Sorry bout that
misty crow
if you recently updated your device and it doesn't work
you'll need to reinstall
the update probably messed up the files
errant rock
so uninstall then reinstall?
i see
@misty crow is the 3.1.15 version the latest one?
misty crow
yes
errant rock
i see thank you
rigid robin
Who should I contact/email if a gem purchase got billed but I didn't receive the gems? I just tried buying the 600 gem bundle, I got billed, but it then said something about "access token failed", and I didn't get my gems
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
@rigid robin ^ there you go
rigid robin
ty 🙂
long creek
zenith forge
@long creek what kind of stuck that you suffer
i'm not the one here in charge but i hope i can help
verbal crow
hi , may i ask how long maint this thursday ?? ...
rigid robin
We'll find out when the patch notes go up
verbal crow
oh , thanks..
barren light
Guys, I need some help. I've been getting insane lagging lately, i tried reinstalling,repair data,booster apps, clear cache but nothing helps. I made a short clip of the problem, is it okay to post it here?
spring grotto
Does your fleet contain a retrofitted ship?
barren light
Yes
spring grotto
Gotcha. And when you say lagging, do you mean in terms of map movement?
barren light
Yeah when the ships moves to different tiles, also there is couple seconds delay between switching fleets but i can live with that
barren light
Alright, thank you
candid sonnet
Hi, i need help. I have collected all the merchandise(15/15) from the event buy i can't claim it at all. Any suggestion?
spring grotto
It was likely already sent to your dorm. Go there and check your collection tab
Just to check there first 
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
fleet rose
worthy edge
Hi. Is there a way you could verify if there will NOT be a lucky bag this event or if it was simply forgotten in notes? No big deal, Just want to make sure as I like the skins this event and was hoping for one 
zenith forge
@worthy edge i assume most of the Lucky Bag released on seasonal events like Christmas and Chinese New Year events. Even though if there's a lucky bag, the Recent Livestream telling about next updates not even told us about any single Lucky Bag at all.
I'll remind you to use #game-feedback next time for some sort of question like this.
worthy edge
Ok thanks. Yeah wasn’t sure where to ask specifically.
zenith forge
no worries.
vapid vault
zenith forge
@vapid vault did you play before meowficer update? or you already play after meowficer update?
also i'd recommend #game-feedback, @ me there and i'll try to help
sullen river
Im not getting the badges to get the event furtniture and i already complete the requirements of them...
echo heath
did you tap them?
sullen river
Yeah
echo heath
did you just complete it?
sullen river
Oh i got the badges I just had to claim the rewards 
echo heath
there you go
blazing zodiac
please fix my rng 
spring grotto
Unfortunately that's not something to be fixed 
RNG can cruel at times
wraith spire
Welcome to gacha 
normal rapids
Is there any known issues with Google Play balance being used to purchase gems? Apparently my transaction using that method was declined although I'm unsure as to why
Nvm. I fixed it. Apparently I wasn't making sure it took my payment info in addition to my Play balance to cover the full cost.
fleet tulip
argh, I couldn't trigger the SP5 3* even though I got it to Safe level, and i know i picked up the mission
novel thistle
I was farming to get Jav skin till the maintenance started but i couldn't claim it
Am i going to be able to claim it tomorrow after the maintenance?
sinful yoke
try claiming it after maintenance
if the claiming period is ended after then contact support
novel thistle
I hope it's not
gusty shoal
does anyone know how long it'll take for yostar to get back to me about my lost account?
sinful yoke
it may be 5 business days+
things are still running slow due to the outbreak in china
forest dirge
shut maple
i dunno if i am in the right channel, but there is no lucky bag?
zenith forge
@shut maple there's no lucky bag, and the right channel is #game-feedback
thorny ingot
I'm getting network error issues when trying to log in
oak hatch
hi just wanted to ask if its just me or is sandy server having high traffic or smth? im getting longer than usual connection times (seeing a lotta those intermittent loading animations with manjuus jumping up and down)
thorny ingot
I'm in sandy too, can't seem to connect either
oak hatch
in the meantime my lexington account has no issues
yea it just takes longer than usual for me to connect
thorny ingot
Even used 4G/LTE, same issue
raw zinc
having network error here
oak hatch
took me a whole minute of waiting to get in the game
olive cipher
solar wyvern
sandy server network error
olive cipher
It is my first time to regret choosing sandy server
unreal jacinth
well,looks like only Sandy Server got Problem
oak hatch
might be the sea region issue again if thats the case
dusty sage
can't connect on Sandy Server, i get a "Network Error" 😦
wary basalt
undone valve
I was playing completing final missions for Passionate Polaris on Washington server right before the downtime server maintenance hit, and completed the Javelin Skin, but when I logged back in it looks like I no longer have the skin and it says my progress is 30 short of completing again?
potent pulsar
Sandy server unable to login T^T
exotic junco
+1
solar wyvern
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
#game-news regarding the Sandy server
median ledge
How to farm event when
iron heron
I can't open my game(Sandy server)
cold thistle
@iron heron i think they have server issue's
carmine hedge
Same @iron heron I can't open my game
lost onyx
bleak oxide
Same, re-stocked my dorm, did dailies and the crash happened Rip
spring grotto
carmine hedge
But I wanna play
@spring grotto in al seriousness however, thank you for being helpful
paper eagle
I think the servers were overloaded and the system crashed
outer reef
I keep getting these errors when on sorties, playing on bluestacks, been already happening before the update
Well not only sorties, I remember it happing too when i idled in the dorm
Appreciate if someone maybe has a fix 
vital prism
sandy is not working for something like 30 minutes now, any idea when it will be up?
spring grotto
@outer reef Hm....could possibly be b/c of the ongoing network issues. But I'd say try restarting your phone and logging out and then back into your Google Play account in your phone's settings
lucid plinth
I imagine Sandy will be up "as soon as they possibly can get it up"
spring grotto
@vital prism The only information we have is what's posted in #game-news, sorry to say
lucid plinth
(By which I don't mean to be unhelpful - just that they'll be working on it as hard as they can, and as soon as they solidly know when it'll be back up, well.. quite possibly "right then")
I think a LOT of us want to play with the event... hence the poor server melting :)
outer reef
@spring grotto i'll try that thank you
vital prism
why only us blessed by sandy folks
lucid plinth
It is the NUMBAH WUN server - might just be busier!
thorn spire
Not N°1 today XD
lucid plinth
Numbah wun in terms of disconnections?
tough idol
Does 60 pulls with only one new SR and one dupe counts like a tech issue, lol?
spring grotto
Nah, sorry to say that's just RNG 
hot bear
network error anyone?
median ledge
Is anyone else on Avrora getting this bug? Does the dev team know about this?
molten coral
Anyone else having general connection issues on both phone or emulator?
spring grotto
spring grotto
spring grotto
For your issue, no I'm not having that issue. Do try restarting your device and perhaps clearing the game cache to see if that solves it
median ledge
Is there an in-game way of clearing cache
It's happening on both my mobile and my emulator
real epoch
Is everything okay with Washington server? Or I’m the only one having problems?
median ledge
I don't understand why it's happening on mobile
spring grotto
Hm...might be an issue w/ the account then I'd say try a file repair from the settings menu just to test it out. If that doesn't work though, try opening log mode when you're getting that error
/logmode
pale pagodaBOT
spring grotto
@real epoch It's mostly Sandy that's having issues but it could be an extension of that. I'd say try restarting your phone or using a different network connection to test it out
real epoch
Kk, thanks
median ledge
Okay I fixed it
Never had this happen ever before
and for some reason I couldn't pull up the debug menu with that gesture on my android
spice hatch
@median ledge How'd u do it? I'm having the same issue
median ledge
Just click attack and it'll pop you back out and fix the issue
spice hatch
Oh yeah, I had a fleet in SP5 in the polaris map and that's why it wouldn't let me do this one lmao, I'm so stupid for not clicking on battle sooner, thanks!
clever fossil
Same issue. Network error. Restart didn’t work.
median ledge
Yeah me too @spice hatch I was pretty confused
slender nexus
Help, i did a 10-build ship on sandy's server and got ssr and then the server crash, and when im about to equip the unit with a gear, it says "the unit doesnt exist"
after that, i decided to relog to sandy's server and found out that i didnt do any of my build
unborn basalt
Is Sandy good now
slender nexus
and i decided to build 10 more times
and the result is different
this was before the server crash
this is after the server crash
and "the before crash" i didnt get any of it
see there's no new unit on my dock idk what happened
can some mods help me ? my UID is : 204375675
carmine hedge
@spring grotto sorry for the ping but I know so far that you have been helpful. Please help mattyhw
slender nexus
thanks dude @carmine hedge
chrome light
Ooooof
wise coral
hi, are there performance issues with the update? takes a while to load especially using the new sorting features
chrome light
Nooo
wise coral
lexington
chrome light
When i can play
spring grotto
@slender nexus Hm...were your resources returned to you from the original builds when you logged back in?
slender nexus
yeah
wise coral
using iphone X, if that helps
carmine hedge
Well I honestly don't have an answer for you. @wise coral. It's probably because the server was just opened and there is a lot of people.
And the server is under strain
wise coral
hmm. ok. i'll continue to monitor. other sort functions are ok. just the new ones
like enhance-able
slender nexus
all of it were returned to me, it's seems that the "summon" was restarted but the final result is different
carmine hedge
Sandy server couldn't take the pressure and broke lol
Also as a heads up I'm just another basic member trying to help. I am not a mod or technician so I'm just trying my best here
why can’t i update?
and no, i play in washington
spring grotto
@slender nexus Well that is how RNG is, so every new roll will be different so it won't the same as last time
carmine hedge
Toaster (this is my personal opinion as a third party) I believe mattyhw is upset because they got the event ships from the original roll but now doesn't
slender nexus
^
carmine hedge
Am I anywhere near close Matt?
spring grotto
Yeah, I do understand. I'm sorry but I'm not sure if support would be able to as it seems like it was a case of desync due to the ongoing network issues. But you could try contacting customer support to see if they're able to offer more insight
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
carmine hedge
Ok. Also I already talked with intern-chan but I did a 10 pull with 20 cubes and I have absolutely no idea what's going to happen.
slender nexus
alrite thanks dude @spring grotto , have a nice day
spring grotto
No prob and you as well I hope for the best 
uneven sphinx
You can generate one @chrome light
chrome light
How
uneven sphinx
you using phone or pc
carmine hedge
chrome light
Thanks ^^
uneven sphinx
wait we can instapost
carmine hedge
Np
carmine hedge
I just copy it from play store lol
carmine hedge
When will sandy server get fixed anyway
carmine hedge
@devout dagger what server are u in?
devout dagger
Sandy
carmine hedge
Sandy is currently down
lunar quail
It's still down
glad bone
devout dagger
:c
carmine hedge
Go to #server-news guys
devout dagger
Ok ty
carmine hedge
They will probably announce when it's up there
I hope they will fix it quickly
Also no problem. I just hope the mods don't get mad at me for basically being a self proclaimed technician.
Lol
And they are trying to increase the bandwith of the server @carmine hedge so it will be able to handle the amount of active people
hard kindle
Anyone else getting this? It won’t let me play. I’m in Washington.
carmine hedge
I do not know for sure since I am in the sandy server but make my best advice @hard kindle is to exit out of the game, check for updates and then relog back in.
Most servers (some better than others) are experiencing a large amount of traffic since the update just came out. Some servers handle it better while some (like sandy) don't
finite breach
I'm pretty sure hashfile is a corrupted install
hard kindle
I tried closing the game & going back in, but the error still happens
carmine hedge
@hard kindle do u have any connection like a yostar account or Facebook account that's connected to the game?
finite breach
If you've bound your account you could try to reinstall
solemn linden
I can connect to every server except Sandy as well
hard kindle
Yeah
carmine hedge
@solemn linden sandy is still down. They will announce when it's up and working again
solemn linden
and I dont get a hash error
carmine hedge
I take it you get some form of communication error or log in error?
finite breach
Actually... i forgot what the error code for a bad internet connection while it checks for updates was... could also be that
solemn linden
its working again it seems
tawny topaz
is there any fixes for sandy or are you just waiting for people to stop trying to play the game?
solemn linden
Sandy seems quite unstable, got kicked out again ^^
hard kindle
@carmine hedge Just redownloaded the app & it’s working now, thanks for the help!
carmine hedge
Yeah no problem. wait why am I being thanked
void epoch
What if we lost coins because the app froze?
frosty charm
slender nexus
@void epoch i lost my recently build shipgirls lol
but it's all right i think, the customer service will just came in contact with u~
void epoch
So do I just wait for their message?
frozen hill
do you have any time limit for the server to return?
paper eagle
Problem fixed here
tawny topaz
intern said it
they are waiting out the storm of players trying to play rather than apply fixes
enjoy my 5pm primetime europe unable to play
molten plover
not a tech question per se: I don't follow Twitter, did the devs release the Polaris poster images featured in-game somewhere? or is this something they are likely keeping for artbooks and other physical merch to be released later?
(same question goes for the Polaris songs I guess)
zenith forge
@molten plover i would say no. If they do something like releasing physical stuffs, they gonna announce it before. And there's no news on Twitter about physical stuffs like poster or CDs on Twitter about Polaris.
and if it's not a tech question i suggest you to ask on #game-feedback 
slender nexus
@spring grotto thanks dude, the customer service did their jobs very well and i got my units back ! Thanks a lot mod
sinful yoke
@zenith forge dont redirect people to #game-feedback to ask questions, that channel is not a help desk and is only to provide feedback for the game
carmine hedge
When will the sandy server problems be solved?
zenith forge
well sorry 
sinful yoke
their question doesnt fall any other help channel so here or #gameplay-help is just fine to ask (or even general)
@carmine hedge we dont have a clear estimation on server issues being fixed
and dont ask in #game-feedback 
balmy ledge
sinful yoke
have you tried restarting your device? @balmy ledge if it doesnt fix it let me know
balmy ledge
I’ve tried
sinful yoke
@waxen fox if restarting the app doesnt fix it try repairing game files in the settings or at the title screen
ebon gust
I can't enter Sandy server ,only Sandy tho tried logging in on Lexington and it works perfectly no lag what so ever
spring grotto
@waxen fox For that one, it usually means you still have a battle going on from the previous event. Try clicking on "Battle" to see
@ebon gust It's a known issue #game-news
sinful yoke
@balmy ledge can you try clearing cache
ebon gust
I see thanks @spring grotto
waxen fox
Thank you
ebon gust
spring grotto
balmy ledge
App Store Won’t let me buy using my mobile sim
zenith forge
is it works fine without invalid input when u using wifi? @balmy ledge
balmy ledge
Wdym
sinful yoke
can you buy on a stable connection
balmy ledge
Nvm I’m just gonna buy the required sim anyways thanks for the assistance 
@sinful yoke
brave rock
AL isn't loading for me (I mean this by the loading into the game, like I can get onto the part where it displays servers, but my game isn't loading as it is stuck on the manjuu loading thingy
zenith forge
do you have stable connection? @brave rock
fierce stirrup
same issue
zenith forge
if no, did you tried to login with wifi / other stable internet connection?
warped storm
Looks like a bug for me. I'm sorteing with Hiryuu retro but in formation screen, SDk appears and I'm stuck at loading. Not a signal issue since I've change my ISP already and relog doesn't work
warped storm
Should I report it to Belfast?
warped storm
I see then. Thanks
wispy mural
is sandy server fix yet?
zenith forge
nope
sinful yoke
its still in the works
zenith forge
they will announce it when it's up on #game-news
warm arrow
Guys what do i do if i bought gems but i didnt get the gems
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
@warm arrow 
solar wyvern
solar wyvern
all my sandy friends are already playing, got the apologems but i cant do anything yet.
sinful yoke
there are still issues with sandy @solar wyvern
warm arrow
This one
solar wyvern
ah okay.
sinful yoke
im not too familiar with helpshift so one moment
warm arrow
Yep
zenith forge
pc works fine, the button still there after you put an image
if you're on mobile and using chrome, i'd suggest you to activate desktop mode and try again
warm arrow
Wait the one i was trying to send was ingame cs
warm arrow
Yea
There’s no like a send button
It was just as the pic i sent earlier
Just the screenshot of the receipt but no send button to actually send the pic
sinful yoke
helpshift doesnt work as well in game
if they require the receipt from you no exceptions, try contacting them through email
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
helpshift automatically gathers information, so if you email them please remind them of your uid, username, server, and issue
warm arrow
Alright thx ill try that
So later they will send and email and i need to reply to that email by giving the info that they need?
zenith forge
@warm arrow if you open the link on "/techsupport" and press [CONTACT US] button, you need to fill everything that needed there and submit it.
it looks like that, it also looks like that on mobile as well (for me)
zenith forge
yep
warm arrow
Aight2
opal zealot
I can't seem to get back into my game. Whenever i try to reconnect through facebook or yostar, it starts a new game, but i could've sworn i bound it to facebook. Is there any other way to recover my account while i wait for yostar to look?
hoary moss
Did u try changing the server?
opal zealot
Same issue. if i change server, it starts the tutorial over again.
spring grotto
Try logging into all the servers just to see if any of them have your account on it as it'll stay on the server that you started on
opal zealot
I'm a bloody idiot. I bound it to a twitter i forgot i had.
thank you both for the help.
spring grotto
Ah, good to hear it all got solved 
vital dagger
i cant unbind my twitter account from azur lane because my twitter account was blocked, the help page said i should ask here and send two screenshots of my account page
carmine hedge
I reinstalled AL from the app store and got the request to be able to edit files
Accepted, and now opening AL just shows an infinite black screen
After the yostar/manjuu/jeongshi logos appear
terse night
Hi there! Is it safe from ban to play Azur Lane on rooted/jailbroken phones or in android emulators like Nox and Bluestacks? I dont plan to mod the game or anything, it's just that I have a rooted phone and I like to play games in Bluestacks while I'm in PC. Thanks in advance!
echo heath
Emulators are fine to play on
spring grotto
@vital dagger You'll need to contact customer support directly for them to get it unbound if you lost access to that Twitter account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact for customer support
@carmine hedge Hm...I'd say try restarting your device, clearing the game cache, and perhaps trying an alternate network
carmine hedge
I honestly think that the rng isnt working right in the sandy server. I in total used 38 cubes (so 19 ships) and I haven't gotten any of the new ships. Not even gold ships. Only grey commons and blue rares. I know it's probably just my luck being terrible but I still.
Well to whoever actually reads this ping me when you do. I'm probably going to be grinding the event stages.
echo heath
RNG is fine. 19 pulls is nowhere near enough of a sample size. Their drop rates are (or near) 2%.
hoary moss
Well i got sr ships With 10 build...so yeah
carmine hedge
Restarting, clearing, and both together
Did not work
I don't get the usual loading screens
It's just black
Erasing all data only makes the game show the "Azur Lane needs storage permission" screen again, which still causes the same issue
hoary moss
memory insufficient?
analog wasp
have you guys gotten the game to be really blurry
sinful yoke
@carmine hedge are u installed on SD or internal
analog wasp
sinful yoke
@analog wasp it is a known bug a restart will fix it
analog wasp
I figured restarting fixes it but it's interesting
sly nova
ummmmmmm
echo heath
restart
carmine hedge
@sinful yoke Internal, no sd currently
gusty shoal
they sent me that same "reply with a reciept of purchase" email after I asked for basic account recovery, and they haven't replied after I sent them the info. is that normal? like should I have gotten a "we are working on a fix" email?
sinful yoke
they take time to respond
wooden saddle
I connected my account to yostar in app before maintenance and when I hopped on today my account was gone and I’ve tried messaging support both in game and in email but they haven’t answered at all? Is there a certain amount of wait time that anyone knows about for when they’ll answer?
gusty shoal
that's what I figured, I'm just anxious about it
sinful yoke
have you tried logging into all servers? @wooden saddle
wooden saddle
I guess I could try that I just logged into the same one I was on before lemme try that real quick
Nope it just tried to get me to start a new account on the other servers
sinful yoke
do you have the uid of you old account?
wooden saddle
Unfortunately no, I have all my info except the uid
sinful yoke
where did you connect your account to yostar?
wooden saddle
In settings when it sends you an email verification code
But when I logged in this morning the email was connected to a tutorial account instead of mine
sinful yoke
peculiar then
wooden saddle
Instead of my account I mean it was still my email
sinful yoke
if you connected successfully in the settings, it should absolutely recover your account
wooden saddle
Hmm i don’t know why it isn’t then I just hope I get a response I guess tmmrw maybe from support
sinful yoke
if you had your uid it would be a little more helpful but since I cant check your binds without it, do wait for the response from support within the week or more
wooden saddle
Oof a week or more, but I guess that makes sense, thx for the help though
barren light
I wonder if this patch should've fixed the map lag issue w retrofits. It seemed to be working smoothly for a while but now its back to lagg city.
little pendant
Installed azur after a couple months, after installing the game from Google play, the game gets to the loading screen and doesn't continue from there
sinful yoke
reinstall once more and make sure u are on a stable connection
little pendant
Will do, thanks
twilit violet
Hello, I've downloaded the latest AL version, but when the download is done, it's stuck in here, what should I do?
spice tide
I need some help; just started the game, went through some of the tutorial, and when I got to the "equip torpedos" part, i did, then had some connection errors. Now im stuck on the tutorial telling me to equip them, but theyre already equipped and im locked out of doing anything.
locked at the second screen with nothing working
echo heath
Did you try restarting?
spice tide
ive tried restarting app a bunch of times, im guessing i just have to delete the app and redownload everything?
echo heath
I've heard of the tutorial getting stuck if you don't follow perfectly. You might have to.
You could try to file repair cog at the top right of the log-in screen
it's still gonna start you over but it might be faster than uninstalling and re-doing it
spice tide
alright, how long does it usually take? i tried that and it didnt seem to be doing anything
echo heath
Should be a few minutes, it wipes your files and redownloads them basically
If you have connection issues in general
this will be an issue
I highly recommend you get on stable wi-fi
solemn belfry
My game constantly crashes during multiple points in the game. Examples include after battles, doing multiple things when playing, and doing anything in the dorm. I have already tried reinstalling the game, and it hasn’t worked. This has been happening for months now, and it’s kinda getting ridiculous.
echo heath
what's your device?
solemn belfry
i pad air
solemn belfry
It’s the 2013 one. The first one.
echo heath
Alright, so the reason is your device doesn't meet the spec requirements
You've only got 1GB of RAM when it's recommended to have at least 2
solemn belfry
So do I have to get a new device, or is there a way to increase the RAM?
echo heath
I would recommend a new device. Swapping out hardware in Apple devices is difficult and not to mention especially on their mobile ones, then add that it's 7 years old.
You can also emulate the game if you have a PC/Mac
spice tide
So i tried file repair and nothing, i was still at the same part in the tutorial. uninstalling the app rn to see if that works.
spice tide
shoot, even uninstalling didnt work to clear data, any help?
has this glitch basically made this game unplayable for me? i have no way to switch accounts
muted patio
Umm there is something weird i found while i was playing... after the Lagspike on Azur Lane happened this showed up on my screen
And after i restarted the game its was ok but then i saw this
Akagi (Muse)
spring grotto
The first is just log mode for debugging purposes. Just press hide on the top left to minimize it. As for the second, someone can do that. They start the build during the event and then don't finish it till after the event
undone root
Is this a bug, or is just my phone being weird
tawdry yarrow
Hi, who do I get in contact with to help me with account recovery? I've heard like Cs-Gale and chewinggum, but I've no idea how to get a hold of them.
spring grotto
@undone root It's an issue that some people get at times. A restart of the app should ideally fix it for you
@tawdry yarrow You DM them. But they're not online right now. If you want, you can contact them via alternate methods in the meantime
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
tawdry yarrow
Got it, I appreciate it!
spring grotto
rigid summit
Please fix this, thank u
zenith forge
@rigid summit restart your game, it's a known issue and it's gonna be fixed.
gusty shoal
I got an email saying my account is fixed and to log in using my Twitter. how do I go about that? when I open it and play like normal it uses a side account that I've been using, but they're on the same server
zenith forge
did you try to logout your twitter ingame first?
zenith forge
do you click twitter on the main screen and try to login using a twitter that bound to your main account?
silent estuary
Greetings tech support, this is a question about accoutn bidding, for now i have Twitter bidding and no problems with it, i can get into the game, see my player ID and im torn betwen the gulag skin of Avrora and Chapayev, but some time ago, when all logic methods for emulator were falling, i made the mistake of making a Yostar bind in the title screen of a new device, thus making my email unavaible for my true account, so im asking if i can either get the accoutns merged or get my email unbinded from that accidental new account? i want to be extra sure about account security.
gusty shoal
it just asks for authorization when I hit the Twitter thing
gusty shoal
omg ty
zenith forge
click sign out and then relogin using the twitter account that bounds to your AL main account.
gusty shoal
tysm
zenith forge
click tap to switch accounts
gusty shoal
that asks me to pick a different Twitter?
zenith forge
it should be
silent estuary
Well, i will wait.
zenith forge
and you should switch into the twitter account that you used for your main account
spring grotto
@silent estuary So you're wanting to be able to use that email on your main account correct? And that email is through Yostar on the accidental account?
gusty shoal
I thought they were going to force bind my account to my Twitter
silent estuary
@spring grotto Yes.
spring grotto
Gotcha. In that case, please contact customer support and let them know that you want to get the Yostar bind off that account. They won't be able to merge the accounts sad to say, but they can remove that accidental bind so that you can use it on your main
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
zenith forge
do you have access to your main account now? @gusty shoal
silent estuary
@spring grotto Thanks
gusty shoal
so what happened was I bound my main to my Twitter, then accidentally started a new game on the same server and somehow bound that one also to Twitter, the same Twitter account, on BlueStacks. I have emailed support and got the "we have rebound your account, please log in using your Twitter" email
but I don't know how to do that
zenith forge
your main only bounded to twitter account? i think the e-mail tells you that you need to login to your "main account" and then "re-bound your main account with your twitter"
if you say you're accidentally started a new game, are you sure you're logging in on the right server where your main account belong?
zenith forge
can you try to log-in your main account using differend bind?
like login using yostar / facebook
gusty shoal
I didn't bind it to either
zenith forge
if you tell them to unbind your twitter to your main account when the only bind you did is twitter, you need to make sure that your main account stays logged in
gusty shoal
my new acc is no longer bound to Twitter so they must have done something, but idk how to go about it
but I can't log into it because my new one and my old one are both on Sandy and the new account overwrote the old one
zenith forge
i think we have an issue @spring grotto
silent estuary
If i send a email to al.cs@yo-star.com how much information have to provide to unbind the email? i just request it or i need to have the ID the either accoutn at hand?
zenith forge
@silent estuary as much as possible, like server, UID, ingame nicknames
spring grotto
@gusty shoal Let me back read just a little bit here
spring grotto
No problem. I read a good bit. So have you tried logging into the Twitter account that they force bound on the title screen?
gusty shoal
it just says I need to authorize my Twitter
last time I did that, it bound my new account to my Twitter
spring grotto
Yepp, that's correct. You authorize AL to access your Twitter account to retrieve any AL account that's on that Twitter account. As long as you're logging in on the title screen, you're good. The title screen is for logging into bound accounts (or making a new account if that social media doesn't have a AL account attached to it). And the settings menu is for binding accounts
gusty shoal
okay. I will try when I have a second
silent estuary
@zenith forge The mistake account doesn't has anything of that, since i haven't made past Bismarck, so i give them the information of my true account to make my message more credible? technically support doesn't has to touch anything from it.
zenith forge
Toaster, is it possible to unbind a Yostar email from an account that you don't have any credentials from it?
spring grotto
Hm...well you would need at least the server and account name so that they can find it to unbind the Yostar
zenith forge
@silent estuary ^
gusty shoal
@spring grotto THANK YOU SO MUCH TOASTER STRUDEL-SAMA
silent estuary
Well, i suppose wil have to play with that mistake for a lttle bit.
gusty shoal
and @zenith forge
zenith forge
glad that you have your main account back, make sure you bind it to another else like Facebook and YAS
spring grotto
zenith forge
nah i didn't do anything 
gusty shoal
thank you both
zenith forge
but yeah, jokes aside, bind your account to YAS and Facebook too @gusty shoal
so if you lose one of your bind, you still have two
gusty shoal
static flame
if I want to change phones, do I need to unbind my account on my old phone first?
sinful yoke
no
zenith forge
no don't @static flame
sinful yoke
as long as the account is bound, all you need to do is install it on the new phone and login there
static flame
ok thank you!
sinful yoke
if you dont know how to login refer to step 4 and 5 ONLY https://i.imgur.com/roy6tih.jpg
zenith forge
and when you're logged in, make sure to choose the right server.
sinful yoke
~~thats step 5 
~~
sinful yoke
yes we have covered pretty much everything
zenith forge
that's good to know Kawa
not all games have decent tech support feedback these days
silent estuary
Hello again, just for curiosity, what the network error 100404 usually means?
zenith forge
i think Kawa knows that code
but everytime i get network error i'll make sure my internets are stable and restart AL
sinful yoke
havent heard that one in awhile but its a connection issue
try restarting your phone firstly
zenith forge
sinful yoke
are you on data or wifi?
silent estuary
Wifi
silent estuary
Roger that.
short moat
Hi where do I report my money being deducted and my gems not coming in?
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
contact them
past atlas
i have a problem where i can't play the event normal stage and some other story stage
past atlas
it keeps telling me "failed to active stage. please try again"
i have deleted and redownladed the game but it still happen
sinful yoke
try restarting and if that doesnt fix it then your fleet has a ship that is duplicated across another fleet
past atlas
thanks
it works now
ocean plank
Umm i forgot my 2nd password ingame how to recover it?. I have contact cs,but idk im doing it right or not, since the first reply by bot i think its normal but 2nd reply take while to respond and still not receive it. It is me just not being patient or im doing it wrong?
zenith forge
just wait for the respond
Kawa said CS respond will be slow because the outbreak in china.
ocean plank
Owh ok thanks
gaunt plume
im getting an error that says something like 'can't verify Hash file' on initial loading
it's jp
static flame
the download took a while but everything works! thanks @zenith forge and @sinful yoke
sinful yoke
@gaunt plume it is corrupted files
zenith forge
have you tried to repair game files?
sinful yoke
well try restarting your phone first since you were playing just awhile ago
gaunt plume
alright
sinful yoke
files might not be aligning correctly
if that doesnt work then you will have to reinstall, is your account bound?
zenith forge
g00d
toxic loom
has anyone been getting network error lately when doing pvp right after daily reset?
been happening a few days but goes after a few mins
sinful yoke
we have not received reports
toxic loom
been happening even before the update
toxic loom
yeah
toxic loom
my connection seems fine
still happens when i turn off wifi
i notice it only happens when doing pvp right after the reset
lapis dune
How do you fix the blurry screen? Do I just restart the app?
lapis dune
Aww... wish they fix that sometime soon because it gets annoying to reopen. Thanks btw
celest summit
hey im trying to buy gems on andriod but the game crashes when i try to pay
wise coral
hmm. im still getting a large lag when choosing "enhanceable" in the dock. works fine for normal tags in the filter
only enhanceable is affected. retrofit and skin filters are not affected
jovial rock
Xsolla send me letter that money i spent on gems in AL have refunded but i don't reqest that. Is that normal?
median needle
not typically no. usually you have to request a refund. so maybe you forgot you requested it? 
if you didn't then i'd call Xsolla and ask them what happened if you didn't request the refund.
jovial rock
ok thanks
dark elm
what email should I write to to restore my account
stray portal
hi, does anyone know if AL has some compatibility issues with the 10 series samsung phones ?? cuz ive been having a lot of problems since i upgraded my phone
ive send an email to yostar already but i didn't receive an answer and its been 3 days i think since i send it
grand timber
Sorry I'm not sure where to send this.. I keep getting this error, I'm not sure what to do
oblique trench
Lmao
The background effect for the questions in the recent event stayed active after answering
rugged pivot
Hi guys, yesterday I logged in the game, built ship, complete the new event and reach the level 50. Today when I logged in the game, all the Things I do yesterday disappeared, like I never logged in included my new ship and level. Can you help me?
If you need Photos or videos i take it before the data disappeared
misty crow
did you bind your account?
rugged pivot
Yes both yostar and Facebook
misty crow
log into them
formal mesa
Oh no...
rugged pivot
I've aldready done
rugged pivot
The menu at the start of the game
formal mesa
The same thing that happened to the 1st Ink Stained Steel Sakura.
Which cause a lot of players data erased.
misty crow
are you absolutely sure you selected the correct server
rugged pivot
Sandy is the server
misty crow
try all of them anyways
formal mesa
Thats a method.
misty crow
do you have your UID
rugged pivot
What's UID
misty crow
/checkbind 204540291
pale pagodaBOT
Z23 Sensei
limpid fable
Oh alright
misty crow
/techsupport @rugged pivot @dark elm please contact them as per the below message
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
@grand timber reinstall the game
rugged pivot
So what i've to do precisely
rugged pivot
So I have to write to @dark elm
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
read this message @rugged pivot
ocean plank
What happend to cs btw? I have wait 8 hours for the reply, and still no respond
misty crow
response time is 4 working days
rugged pivot
Oh, howewer If you find It useful when I logged in the game(the log before the issue happened),I put a ship on building, and when i logged today, returned to the orders. And the cubes I spent to building the new ship(that now disappeared) are the same as before i built them.
dawn solar
Hi guys, I need help, reinstalled the game, I can’t log in to my Facebook account (it is blocked) and enter the game, what should I do?
misty crow
did you bind to any other account?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
gritty frigate
anyone elses game freeze when the event dialogues occur mid sortie?
little pendant
reinstalled it more 2 times with different stable networks, rebooted my device (Xiaomi mi a2, android 10, not rooted) and this is still happening
zenith forge
@gritty frigate try to restart and re-do the sortie, but this time try to skip cutscene and see if it works, other than that, make sure your internet is stable.
if you've done that and still have the same issue, @spring grotto can help with it.
@little pendant are you sure you connection is stable this time? there's one time i have that issue after a reinstall and using better network works fine.
gritty frigate
i redid the sortie and this time it didnt play the cutscene at all
but the game freezes immediately as the cutscene launch, no time to skip it
its prolly gonna happen once for each event mission
zenith forge
hmm, weird, i haven't see that issue in #known-bugs either.
have you tried common things like restarting device / restarting the game ?? @gritty frigate
i'm afraid that's gonna be some sort of small hiccup between game and connection, or there's something wrong with your gamefiles
misty crow
@gritty frigate try a file repair
zenith forge
try to repair the game
misty crow
can be accessed from the audio tab in settings or the log in screen
gritty frigate
ok
misty crow
@little pendant you do have enough memory right
candid kayak
Hm a friend of mine invested 20k into a PR ship (2nd to last step) it ate the money but it still says that it needs the 20k. Already rebooted the game to rule out desync error :o anything known about that?
misty crow
try restarting your device?
candid kayak
shouldn't restarting the game force the sync already?
misty crow
it should yes
zenith forge
make sure the hull construction mission have a ✅ after you press submit
zenith forge
welp, restart your game / your device and see if it's sync
if it's still considered as "uncheck", you probably gonna have your money back, and that problem caused from unstable connection.
but if you still facing the same problem after restarting device / the game, let the feedback assistant here knows.
candid kayak
we'll try that and report back
alright
we restarted but 20k missing, ship still wants 20k
zenith forge
@misty crow i haven't facing this issue or heard this issue before
@candid kayak can you like try to submit 20K once again and see if it works?
i know that's the worst solution, sry.
candid kayak
not enough money now
zenith forge
keep feedback assistant updated then and see if it works or not after that.
zenith forge
@little pendant have you tried to wait when it says loading game for like 5 minutes long or something
little pendant
40 minutes
zenith forge
little pendant
and its still counting xD
little pendant
i did, still the same
i will try reistalling it again today, after rebooting my router, tho, i dont think i can get a better connection since i was getting (on speedtest) about 20mbps download / 20 mbps upload
zenith forge
you have an answer about this, @misty crow ??
sinful yoke
whats the problem
cant find anything by backread
I see now
try uninstalling and then use a file explorer to search through ALL files related to azur lane because there are likely some left over
also try clearing cache, if that doesnt work then ultimately its due to your slow wifi
celest summit
I'm reposting cos nobody replied
I'm having issues buying gems using Google play
i buy gems, the google prompt comes up, i press 1-tap buy, then the game goes portrait and restarts or crashes
sinful yoke
try doing a file repair
grand plume
I purchased $40 worth of gems but the gems werent disposted due to an error
little pendant
Thanks guys for the help, will try @sinful yoke advice once I get home, will post feedback when possible
spring grotto
@celest summit Hm...I'd say try restarting your device and perhaps clearing the game cache to see if that perhaps help
@grand plume Please contact customer support and they'll get it fixed for you on the backend
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.