tech-support

[versed haven]

What type of device do I need to meet the requirements of the game?

[echo heath]

I haven't ever found any official recommendations which is real strange, but I know that 2GB RAM+ is what's said here a lot.

Maybe @sinful yoke has the actual reqs

[frank ocean]

was told to go here instead, my notes just freeze here for every song and difficulty, anyone know why? :o

[versed haven]

I see

Thanks for the info.

[echo heath]

Have you restarted the game yet?

[frank ocean]

I did once, then it worked for a couple times then started freezing again

[echo heath]

sounds like a phone issue

[frank ocean]

is bluestacks

[echo heath]

then a bluestacks issue

You could try restarting the entire emulator or repairing the game files or something

[sinful yoke]

I will check

[frank ocean]

restarting the entire emu looks like its worked, should of probably just tried that before asking ig

ty ty

[sinful yoke]

unfortunately it doesnt give us an exact answer regarding requirements

[echo heath]

I wonder if mods can ask the devs for that since it's a pretty standard thing for games

[sinful yoke]

I can always ask

but its not something we need

[echo heath]

it would be useful to know

[sinful yoke]

if a phone cant run the game its generally obvious its outdated

unless there are cases like motorola

where it just doesnt work

[echo heath]

"what specs should my device have to run this game"

"I dunno try it out"

That's not a great answer

[sinful yoke]

if its not directly stated in website or app store/google play then its likely not information they will give

but I will ask regardless

[echo heath]

[sinful yoke]

...once staff are back

[glass cypress]

Could someone tell me where I should go to create a yo-star account?

Can't find an option of it on their website

[echo heath]

in the settings menu

with the other binds

[glass cypress]

ah thought i had to create one in the website, cheers!

[fringe ermine]

twice now I've had it when doing Unicorn's song on hard at 4x after her song is done it just repeats the song and I have no way to exit and the second time was after restarting my game

first time

second time

[proper cairn]

um so anything need to be done to get valentine gift i havent gotten it only the 2 rounds of compensation

[mellow jewel]

I had akashi, kawakaze, Noshiro and Yukikaze as the secretaries on the 13 then I switched to Shirakami Fubuki only on the same day
But today on the 14, with only Fubuki as the secretary, I still got Akashi Valentine Gift, is that normal ?

[proper cairn]

i have Hamm, Yukikaze, Saratoga and Vampire and gotten none at all

[spring grotto]

@proper cairn Please check the pinned message
@mellow jewel If you put a collab ship as the secretary, you got a mail from Akashi instead as per patch notes

[echo heath]

restart

[torpid sun]

Ty

[ripe pawn]

do any of the new polaris girls or skins come with secretary music?

[carmine hedge]

Uhh, is it possible to ask support to re-send me valentine letter? Accidentally deleted it

[echo heath]

Unfortunately, if you did it yourself they can't

[carmine hedge]

[sullen remnant]

Not sure where I should ask, so I will ask here.

How do I buy crosswave on ps4?
Like it doesnt show in shop when I search it.

[fringe ermine]

@sullen remnant where do you live? Europe gets it on the 21st

[sullen remnant]

Oh, that explains it

[fringe ermine]

yeah North America and Steam got it yesterday

[sullen remnant]

Yeah, I had it preordered on steam, but when I saw god damn awful keymapping, refunded and wanted to buy on ps4.
Hemce my surpise that I cant find it

Lets be honest, if one has a choice between controller and keyboard here, one should always pick a controller.

Thanks anyway.

[fringe ermine]

you can use controller on steam that's how I play it

[sullen remnant]

Ps4 controller? I also have switch pro controller.

Never tried connecting them to pc tho

[fringe ermine]

I use Xbox One but Ps4 and Switch Pro should work, I've used them for other games

[sullen remnant]

Will search how it works later, thanks.

(Tho ps will probably have better graph than my pc anyway so I will just wait for it)

[fringe ermine]

either is good

[modest grove]

If your talking about crosswave im having frame rate problems

[misty crow]

Do we really have to specify that this is tech support for the mobile game and not crosswave

Crosswave isn't even made or published by yostar

Or even made by Yongshi and Manjuu

[split jackal]

Good time of the day. Is there a way to delete or reset the account of Azur Lane?

[misty crow]

There's 4 servers when you log in in EN

Choose a different one

[split jackal]

Sandy

[misty crow]

So choose Avrora or Lexington or Washington

It's a pain to completely reroll

No way to delete

[steel atlas]

reinstall???

[drowsy brook]

am i the only one here with the problem where the rythm game sometimes didn't end even after finishing it?

[cursive heart]

Anyone else hasnt got the chocolate? 👀

[spring grotto]

Best to go ahead and restart

[misty crow]

@cursive heart about 50 or so people yes, please give me your UID

I'll get it reported

[cursive heart]

thanks

I'll DM you

[near cliff]

Can someone help me with account recovery? I filed several tickets today, but have not heard back.

[echo heath]

What's the issue?

[near cliff]

After last night's network issues I seem to have lost my character. The account is bound to my Twitter but it's no use

[echo heath]

Nothing should have changed.
Please look at the 2nd pin in the channel and follow steps4 and 5

[near cliff]

I don't think this method will work for me. I tried uninstalling the game to create a new UID to pair with my old one. I saw that was one of the suggested recovery options. Now when I use the yostar email to brings me back to the new account

[spring grotto]

But you had the original account bound to Twitter? Through the settings menu when you were logged into it?

[near cliff]

Yes that's right

I would reinstall, authorize Twitter and try to logib

Which has worked in the past but today my character icon did not appear when I went to log in to avrora server

[spring grotto]

The character icon won't appear until you fully log into the server. Did you try fully logging into the server?

I'd say log in w/ Twitter again and try fully logging into all the servers

[near cliff]

Fully logging in, like making it to the home page after tutorial?

Is it possible for my old account to be overwritten?

Sorry, this is the first time in over a year playing I've really been this flummoxed over logging in

[sinful yoke]

just try logging into all servers and if the server meets you with the tutorial, restart the app and try again with a different

also do you have the uid of your original account?

[near cliff]

I do thankfully

[sinful yoke]

can u send it just so we can do a quick check on its binds?

[near cliff]

Absolutely, UID: 67146336

[sinful yoke]

/checkbind 67146336

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Feb 15, 2020, 2:46 AM

[sinful yoke]

try logging in with facebook, not twitter

[near cliff]

Oh wow, maybe when I made a new account and tried using Twitter it kicked this account off?

[sinful yoke]

dont worry, a lot of people tend to forget what system they bound with (me included)

[near cliff]

I'm stressing so bad about this. I hope it's something so simple

[sinful yoke]

logging in with a method thats not bound to anything will overwrite whatever is on the app already

so logging in with twitter made it vanish, but its easily retrievable with your fb

[near cliff]

Thank you so much 🙏 it worked

So should I do anything else for security sake?

[spring grotto]

That should be fine. Just bind it to more options from the settings menu if you want more options for logging in

[near cliff]

Thanks again for being so patient with me!

[vagrant tartan]

Me again. I'm having troubles with the menu, is something weird so I will just use an example: When I check the dock (or anything else that makes me leave the menu), when I get back I can't access to anything, it doesn't load or just stays in Loading

I need to re-open the game to continue

[paper igloo]

anyone else getting lag when moving characters in team? it got smoother after the polaris update but now its as worse as before it

[halcyon ginkgo]

I want to know the state of gear skin box from POLARIS event. I receive boxes but doesn't show on my game plus I cleared quests on said event but can't get rewards here is example clear SP2 with three stars and I did but it showed no clear sign of it clearing. Please help with this issue

[cobalt snow]

skin boxes are auto opened, check depot for skins

@paper igloo there are some issues with lag that seem to be ongoing, try removing ships with retrofit nodes fulfilled

[halcyon ginkgo]

I did but it did not show anything still have gear skins from last event and that's it

[cobalt snow]

can you show me your skin list, mission that you said you cleared, and a picture of the event map?

by dm, preferably, to avoid clutter.

[halcyon ginkgo]

@FlyFu I just reopened the game and everything went fine just now. Sorry for the inconvenience.

[novel epoch]

Hello, I got error 200260 in buying gems. what is the problem?

for more information, I use gopay to pay for it. I have prepared enough money in it but it always get rejected.

[glad bluff]

I uninstalled azur lane and reinstalled it and lost my account, I was level 70 is there anyway I can get it back? I had it linked to my Facebook but I still lost it.

[novel epoch]

have you check the server you're going in?

[spring grotto]

@novel epoch Try fully logging out of your Google Play account in your phone settings and logging back into it for API errors

[novel epoch]

okay. trying it now

[spring grotto]

@glad bluff Yeah, make sure you're logging into the correct server. Your account stays on the server that it was created on

[glad bluff]

Ooohh ok I was thinking that cause I did in fact log into a different server

@spring grotto @novel epoch
Thank you both I was having a mini heart attach cause I thought I messed something up and lost all my progress

[spring grotto]

[novel epoch]

I still have problem to pay

I tried to buy the $79.99 one. can the big amount affect the payment through some options?

[cobalt snow]

I'd check tax/any other additional fees, as well as maybe try relogging the google account?

[novel epoch]

I alr tried relogging and checked the tax. so the next problem I can think of is maybe gopay didn't support big payment

this is my first time trying to buy something on play store... should I buy the play store currency first before trying to buy gems again?

I found an options to buy play store currency on my gopay tabs

[cobalt snow]

you can try using play currency, but I'd see if you can resolve transaction issues for this, since it's possible that similar will happen when using store currency.

do some basic checks for the payment options to make sure it matches the info correctly, etc.

[novel epoch]

okay. will try

thanks for the help

[cobalt snow]

no problem, lmk if nothing seems to work

[novel epoch]

will do. I am going to try to remove gopay from playstore and try again

so far, I found no problem on the link

[reef gazelle]

so i had eldrige as my secratary and got no valitine yeasterday any idea why?

[echo heath]

read the first pin

[reef gazelle]

ty

[native condor]

Hey, so I purchased a trade license today and it charged me two time and only received a month. How can I get my money back?

[sturdy juniper]

hello

is there any helper online ?

[echo heath]

/techsupport @native condor

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

@sturdy juniper what's the issue

[sturdy juniper]

i cant seem to be able to login into my account

i havent played in a while

[native condor]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sturdy juniper]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

Did you bind the account?

[sturdy juniper]

yeah

[echo heath]

https://i.imgur.com/roy6tih.jpg

[sturdy juniper]

it sends me right to the start of the game

[echo heath]

follow steps 4 and 5

[sturdy juniper]

yea i know how to do that

but it now sends me right back to the start

no error

[echo heath]

as in the tutorial?

[sturdy juniper]

yes

[echo heath]

Try all the servers

[sturdy juniper]

alright

i remember being in avrora server

i was lvl 84

[echo heath]

Just try them all

[sturdy juniper]

uhmm

was there any data loss?

[echo heath]

No

[sinful yoke]

no

[sturdy juniper]

well there is only one account

its from Sandy server and its lvl 3

that was my "secondary"

[sinful yoke]

do u have your uid

[sturdy juniper]

my main was on Avrora

[echo heath]

Then you probably logged in with the wrong binding

[sturdy juniper]

let me see if i can find my UID

probably.

[snow orchid]

am I here right when I have payment problems?

[sinful yoke]

yes

[snow orchid]

I tried buying a 80€ gems package

[sturdy juniper]

i uhm

[snow orchid]

it says paymment unsuccessful in google play store

[sturdy juniper]

i cant find my UID

[snow orchid]

but then it says we will send your items later

I tried to buy something somewhere else but it worked there

[sturdy juniper]

yeah i have my azur lane account binded since sep 18 2018

so its the correct bind

[echo heath]

Your UID is there, hidden. Can you copy it from that message?

[sturdy juniper]

isnt that too long for UID?

[echo heath]

The UID is long and often times hidden passwords/codes have modified lengths

Kawaakari can check the ID number to see if the number is bound

[snow orchid]

these are the screens I get

[sturdy juniper]

alright

ill send him the ID

its 16 digits

kinda long

[snow orchid]

also it says payment canceled by user:200340

but I guess that always happens when I close google store

so should I just wait until you finished Yommychis request or should I just forget and don't buy anything?

[echo heath]

Do you have enough money for one? Loaded into the play account

Second, what country are you purchasing from?

[snow orchid]

pretty sure that's enough

and I am from Austria

[echo heath]

You should delete that image. It's got your customer account number on it

Anyway, it looks like there's an authorizing pending on it

and in game it says card declined

so there might be some kind of issue with using those cards

where the card wants to take time pending

and the game wants to process instantly

You could wait and see if it goes through eventually

Could also be your bank is being cautious and holding the payment since it's overseas / random (fairly) large amount to a game company

[snow orchid]

well in Arknights it worked for originum but I can try tomorrow I guess even tough I think it won't change anything since I tried yesterday evening already

fyi it is a prepaid card

[echo heath]

Yeah, if Kawaakari doesn't come back to help you and the card doesn't eventually process, you could try pinging her.

Also, you could try sending an e-mail to support and ask how to process it

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[snow orchid]

I did it with this method for last 1 and a half year around 6 times already no idea why it doesn't work

[echo heath]

hmm, try a classic fix and log out of the play store, restart your phone, and then log pack into the play store and AL and try again

[snow orchid]

I'll wait one more day and then I use the other methods

[sinful yoke]

austria is quite an unusual place to purchase from in terms of azur lane, many euro payments take awhile to go through or never
I would try simple troubleshooting like casey said, but if that doesnt work, you will have to contact support or your bank to find out the issue

[snow orchid]

ok

[wise delta]

I have send a Support ticket about 14 Hours ago. I didnt recieve an automated response. I double checked UID and E-Mail address and both were correct. I send a second Support ticket in case the first one was lost on the way.

Till no response message. I hope I got the right link for issues. Can any mod link me the correct Support Ticket website to see if I was on the same page?

[echo heath]

It's the weekend, you're going to have to wait for a response

[sturdy juniper]

Can someone help me with my account? I dont have an UID but Its supposedly binded to my Facebook, Twitter and Yostar accounts.. its like my account dissapeared

[echo heath]

You're just using the wrong account / info if you can't get your original back

Try other accounts and checking the servers

[sturdy juniper]

like how

lol

let me check then..

[echo heath]

The image I linked you has how.

You use the twitter/fb/yostar bind option on the log in page

enter your account info and then log-in to the servers

[wise delta]

@echo heath You mean until Monday? Or are they active on weekends aswell?

[echo heath]

There might be someone on the weekend, couldn't say for sure.

I know they get back into the office in ... a few hours I think?

All support is based in China so you'd need to look at their time atm

[wise delta]

Alright

[granite lion]

I know they get back into the office in ... a few hours I think?
It is 6 pm in China rn and they are not getting into the office in a few hours

Also while it is possible they might answer you on a weekend - you shouldn't expect it as a rule of thumb

[novel epoch]

@spring grotto @cobalt snow I went to try buying gems again just now by first buying a small $1 pack first. it worked so I tried buying the gems again. now it works. it seems like it needs a initiator lol
thanks for the help before.

[bleak plover]

Hey guys what is atago valantien gift?

How to use it?

[echo heath]

it's a souvenir

And it's a question for #gameplay-help next time

[bleak plover]

Ok

[full vapor]

Yesterday, I dm Ender about my missing valentine gift as instructed by pin. I still haven't received any valentine gift. What should I do ?

[echo heath]

Wait, it's the weekend for the devs

[misty crow]

^

[twilit seal]

I didn't get a valentine gift either, no mail, no item in depot (aside my 2019 valentine gift)

[echo heath]

read the first pin

[twilit seal]

ah, thx

[carmine hedge]

I read a bit above that I should use the Helpshift page if I get stuck on the automated message, but that one also leads to an automated message telling me to elaborate on my inquiry. I answered that one a week ago, but didn't get any confirmation that the message reached their inbox. Was the automated message already the confirmation and it's just weirdly worded?

[misty crow]

Yes

[severe hollow]

Uhhhh

[obtuse maple]

@severe hollow restart the game

[severe hollow]

Already did, also tried to get ambushed to see if it'll work, it didn't. I just re-sortied and the boss appeared

[dusty sun]

K so I had to reinstall my game on my phone. I had my account bound to Facebook however whenever I try to log into it the game auto logs me in through Facebook except the game is restart

I'm not sure how to fix this or what I'm doing wrong

[latent dawn]

Someone please help
I bought some gems and I never got them
I’ve been waiting for more than day and still nothing
I contacted them to see if I can get them back and I never got a reply

[misty crow]

@dusty sun did you select the correct server

@latent dawn for one, they don't work on weekends
For two, it takes time for them to reply, especially since they're working from home given the situation in China, and were also away from office

[dusty sun]

I did

Problem is it logs me into my Facebook as it normally would automatically. However it goes straight to the tutorial

I've checked to see if it's the right Facebook account it is

I've also tried reinstalling twice

Another problem is that its autologging me into Facebook which I cant fix.

And I've been able to reinstall my game before with zero issues

[spring grotto]

Can you try just double checking which server you choose? And perhaps trying to log into all of them to check them

[dusty sun]

Yea I did that yet again

And uninstalled Facebook to force the popup window

I logged in however it still gave me the tutorial segment

I'm honestly not sure what happened to my damn account

[spring grotto]

And you tried logging into all the servers?

[dusty sun]

Yes

[spring grotto]

Okay, do you have your UID from the account?

[dusty sun]

Yea it will take me sec to grab it

[dusty glen]

why is report system such failure that people getting muted left and right after just 1 message and even helpful people giving advice get muted instantly?

[chrome ocean]

I think I changed some settings on my phone and now I don't get notifications if the app isn't open, and everytime I log on again I get the auto-battle pop-up despite checking notified each time

I'm using a galaxy s7

[tranquil shard]

iver never used another device is this a bug or im being hacked

[echo heath]

you're having internet issues

@chrome ocean auto battle pop up always comes up again after restart

[wintry comet]

68% with 3*?

That's the second time that happens

[cobalt snow]

It's possible to do so, usually by retreating.

[wintry comet]

I didn't tho

[echo heath]

He's asking about the % completion.

Not all stages are the same, some take more clears.

[cobalt snow]

I'd restart the game if it was previously cleared but otherwise it's just a matter of clears needed

[wintry comet]

Makes sense. I guess? But clears you guys mean full clear or just boss fight is enough?

[echo heath]

Beating the boss increases your clear % (eliminate threat)

[wintry comet]

Gotcha

Thanks

[rough vapor]

is it me or is the stutter when moving on the map getting worse?

should I do a fresh reinstall to fix this?

[daring sedge]

???

[subtle thicket]

The juustagran posts arent showing up for me

Juustagram

It has the notification but the latest ones for me is just the nimi group pic

[cobalt snow]

200220 is usually a connection issue, I'd try alternate connections, restarting the router/device, or using a vpn @daring sedge

New juustagram posts are at the bottom, I think @subtle thicket

[subtle thicket]

I think its the newest at the top

[cobalt snow]

it is normally, but technically in terms of sequence polaris was first

[subtle thicket]

Oh i see

Thanks

[carmine hedge]

I need help. I dezinstalled my al and i can not get back my account back even tho i bind it with yostar

[sinful yoke]

did you check the server you’re logging into?

[carmine hedge]

Yea

IT was sandy

[sinful yoke]

can you try logging into all servers just in case

[carmine hedge]

Ok

IT doesnt work

[cobalt snow]

you bound it originally on the settings screen and logged in on the title screen?

[carmine hedge]

In The settings

Only

[cobalt snow]

Hmm. logging in should be done on the title screen, the settings screen is only to setup a bind to an account.

Have you followed all the steps from the very start as per the pinned infographic?

[carmine hedge]

Yes

I was in help menu tooo

I was not in The wall of shame

[cobalt snow]

do you know your UID?

[carmine hedge]

Like that number or like name and level

[cobalt snow]

The number under the name in the profile page.

[carmine hedge]

No

But i have a few screenshots

Nope

But i know my name n level

[cobalt snow]

Contact support, they may be able to help you recover your account.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

IT wont wotk bc i need my uid

But thanks for help

[cobalt snow]

they can recover even without UID, it just makes it a lot easier

put that you don't know your UID or similar where you would

[carmine hedge]

Ok

[dull rampart]

yo guys i need some help for some reason on my phone when i bring up AL i can't log in all I get is network error 1

[cobalt snow]

have you tried some alternate connections (wifi/data/vpn)?

[dull rampart]

I tried data it does the same last time this happened I had to redownload the game

[cobalt snow]

It's possible that it could resolve it if you tried again, though I'd try networking troubleshooting, as occasionally previously working connections will have issues with the game servers. VPN's usually work well

[dull rampart]

ok i will try thanks

[zinc flare]

I'm having an issue where my game kinda lags/stutters while moving across a map... like the battles are fine but it doesn't like the map view at all. Am guessing my phone's just too slow, but it used to handle it without any issues. Is there anything I could do to help that issue though?

[north harness]

Think thats the wrong image. Juustagram posts didn't load any pictures prior to opening this either. They had the ones in the post browser but not in the posts themselves. Happened only once though and now it has the right picture.

Love the juustagram feature though and hope more keep coming <3

[austere pollen]

Hi friend, I bind my game to a facebook account and my facebook account is disable, is there anyway for me to unbind the facebook from the account?

[warm crypt]

Hi I would seem my account was hacked

[wide python]

Cheaters

[jolly ridge]

Why does my game doesn't send me the notifications from "class is over"?

I tried repairing files and it didn't worked

[elfin hinge]

Anybody else's games crash when viewing justagram? I'm just trying to get rid of the red notification.

[sharp sinew]

Some small pixel "error". There's a pixel line, where you can see secretary girls, uh, dont know how to say that, "moving". Believe you understand me. Maybe its only me who has this pixels.

Now it has to be better to see it.

[molten prawn]

Need help my yostar account is connected to 2 different phone on different account and I need them separated

[carmine hedge]

I'm having an issue where opening Polaris Juustagram posts causes my game to instantly crash and restart

Didn't happen with the first post

[sinful yoke]

try a file repair in settings or on the main screen

@molten prawn im not entirely understanding what you mean by 2 accounts, you mean you have 2 accounts on 2 servers?

[molten prawn]

Sorry about that what I mean is

I had one yostar account and mistakenly connected 2 accounts (new account and old account) on one yostar account

My old account is on my old phone

And the new one is on my new phone

And am trying to put my old account into the new phone

[sinful yoke]

what server is your old account on

[molten prawn]

Lexington

[sinful yoke]

are you logging into lexington on the new phone?

[molten prawn]

No

It’s sandy server

[sinful yoke]

can you change the server to lexington and try logging in then

[molten prawn]

K

OMG yes

It works

Ty

[warm parcel]

Just purchased $10 worth of Gems on the mobile game. I was charged but I did not get the gems. Any advice for me? Cheers

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

contact them

[warm parcel]

cheers!

[red dust]

Hey I’m having trouble accessing my old account. I only know the account name and server and I’m sure it’s linked to my Facebook account but I can’t even attempt to retrieve the data

[sinful yoke]

whats stopping you from logging in with fb?

[red dust]

I deleted the app a while ago and downloaded it again today and I went to link my account to Facebook to recover the old one but it linked a new one, at least that’s what it seems like

[subtle pagoda]

Hi I have the same problem

I did the same thing as indicated by emailing al.cs but I got this email asking me to state clearly my inquiry

but I followed everything on the help place

[red dust]

Same here

[sinful yoke]

try logging into all servers @red dust

[red dust]

Alright

[subtle pagoda]

I know that my account was in washington though

so yes every server for me is the tutoril except washington since I created a new account for it

[red dust]

Same with me

Everything is tutorial

[sinful yoke]

do you have your uid

[red dust]

Old uid no

Is there any way to figure it out

[subtle pagoda]

How do you reply to the message on al.cs

That one that want you to state inquiry

[spring grotto]

@red dust There is not unfortunately if you're not logged into the account and/or don't have it written down

@subtle pagoda If you already sent in all your information, you're good to just wait for their human response. That's just a bot reply

[subtle pagoda]

Oh ok thanks

[red dust]

Okay I did the same, I just never knew my uid, so I’m assuming that means there’s gonna be more trouble if it’s not there

[spring grotto]

It can still be fine w/o as long as you have enough relevant information. Such as in game name, server

[plucky marten]

heyo ^^ hope this is the right channel for this

whenever i try to log in, it keeps giving me this message, ive tried restarting my phone, and updating IOS and nothing seems to help

ive only not deleted the app itself because i think i might not have linked my account

[potent glade]

I got every note perfect in this rhythm game thing... and now the song just keeps looping with no notes.

can't seem to pause to exit either

[mental yoke]

Hello.

I cant get accses to my account, but i linked it to my facebook

Account name Feust

Server Avrora, if i remeber corectly

I can tell everything abour my account to prove thats it mine, if its necessary

Sorry for my english and ty for your attention

[cobalt snow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cobalt snow]

assuming that you've attempted to login from the title screen after originally binding it in the settings screen and tried all servers, refer to the above.

if you haven't already, retry all servers just to be sure. @mental yoke

[mental yoke]

Sorry im dumb

My account on washington

Any way ty

[austere pollen]

Hi friend, I bind my game to a facebook account and my facebook account is disable, is there anyway for me to unbind the facebook from the account?

[spring grotto]

For that you'll need to contact customer support with your account information and let them know your situation so that they can get it unbound for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[finite badge]

Azur lane on MEmu emulator black screen

[urban radish]

Is Juustagram broken?

[sinful yoke]

in what way?

[livid crow]

Heya, am I able to swap my attached email for my yostar account?

[urban radish]

@sinful yoke I think there is supposed to be new posts for the event but they havent changed

[wide surge]

I didn’t get my gems but I’ve been charged

[echo heath]

@urban radish scroll down to the bottom

@livid crow not without contacting customer support

@wide surge contact customer support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[urban radish]

@echo heath Thanks

[carmine hedge]

What is the best way to contact the support staff?

[sinful yoke]

what do you need them for?

the best way is helpshift

[carmine hedge]

I created a new account in Washington server but I tapped on the beginners guide too fast and the amazon and instructions dissapears

I couldn't proceed with the game now as there is no daily or weekly missions

Many things are locked too

https://cdn.discordapp.com/attachments/666992563110150144/678871384830640158/Screenshot_20200217-155215_Azur_Lane.jpg

Here is a screenshot of what I am seeing right now under my weekly tab

It is empty

Basically the tutorial just does not show up anymore no matter how many times I reload the game

Ughh, do you get what I mean?

[sinful yoke]

you could try making a new account in another server

first though try restarting your device to make sure all knots are out

[carmine hedge]

Yep I have restarted

I have accounts in all server but this is bugged

I just created this account

but basically the amazon tutorial thing just disappear

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[autumn topaz]

I've made a purchase for 79.99$ gems pack. and there was something wrong with google play's "1-tap purchase" feature so i got charged twice for my purchase and i only got 1 gems pack.
i already sent an refund request to yostar support and they replied that i have to send refund request directly to Google Play

so i have permission to ask for a refund from GG play right?

[sinful yoke]

yes

[autumn topaz]

GG sent me 2 receipts but i dont know which one is the failed one

so i just ask to refund for any of them?

[sinful yoke]

ideally the most recent receipt should be the double charge

[autumn topaz]

hmm, but the gg play policies said that i can only get refund within 48 hours after the purchase

it happened last weekend so yostar didnt reply to me until today

[autumn topaz]

google play replied to me that they cant provide the refund cause it passed 48 hours already

[twin island]

Is there like, a complaints room here? something likea list things you dont enjoy much or want to see changed in future?

[dire lichen]

Hi. I dont remember my azur lane account bind fb or not. Now my phone broken and change a new phone so i cant login my azur lane. :(

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

@twin island

#game-feedback for the game
#discord-feedback for discord

Do be sure to read the pins in the channels as not all feedback can be taken

[twin island]

thanks

[viral salmon]

#AzurLane#

[weary sage]

Can anyone help me with resetting my secondary password for unlocking my ships..

[spring grotto]

You'd need to contact customer support for the secondary password as they'll need to do it on the backend

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[carmine hedge]

Game loads like shit, dafuck

Everything

[velvet turret]

I can’t access challenge mode. I hit the refresh button at the bottom right and now it only does this forever. I can’t back out and I have to close the app in order to get back to my home page

[spring grotto]

Yeah, it's a known issue for some players. Unfortunately we haven't found a solid solution as of yet. But you could try to restart the app and clear it's cache. Or trying a file repair from the settings menu in game

[velvet turret]

I’ll try that. Thanks

[prisma sparrow]

I'm having trouble opening the game after installing it. I've downloaded it from the Play store and opened it, and it goes to this screen saying "Loading Game". But it's been there for 10 minutes with no result.

I tried uninstalling and re-installing the game and clearing the Play Store cache before re-downloading it, but I'm still getting stuck here. Is there a way to fix this?

[ember bay]

Is there any way to recover an account that wasn't bound? I wanted to do that but I generated a code for a test account I forgot about

so it pretty much restarted my game >_<

and I had just bought some gems ;_;

[ember bay]

I sent a message to the AL support team with as much info as I could. I was reading an old account can be bound to a new under very specific circumstances

Wish me luck D:

[hard reef]

Heyo! Ive opened 10 tech yellow bow and it only gave me 8 items ): anyone know how i can get my 2 box missing?

[sinful yoke]

you got 2 dupes

[hard reef]

\< thanks sorrrrrryyyyyyyyyyy

[carmine hedge]

Everything loads fine, except for the exercises

Cleared the cache and still got loading screen

[random lark]

HELP I LOST ALL OF MY ACC

[wraith spire]

Has you check the server you are in? @random lark

Cuz diffirent server mean diffirent shikikan base

[random lark]

Ik

[wraith spire]

weird, did you bind your last account?

[spring grotto]

The character icon won't show up until you fully log into the server. So try logging into all of the servers just to see if it's there

[hasty flume]

My game keeps crashing whenever boss appears

[long rain]

Anyone not seeing the Justagraam posts for this event? I have icons about it in different places as well as the ! Icon but when I look to acknowledge the posts the last one I have is the Z23 group photo

[spring grotto]

@hasty flume Try restarting your device and clearing the game cache. Or a file repair from the settings menu in game to see if that helps
@long rain Scroll down in the post. The new ones are at the bottom

[hasty flume]

Alright, thanks

[dusty ibex]

Hello I have purchased some gems and have not received them yet I checked the in help section and it asked to provide a screenshot of an of a receipt where do I provide it?

[spring grotto]

You can provide it in an email to them or you should be able to in the helpshift website

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[dusty ibex]

Thanks for your help I sent a form on the help shift website hopefully I receive my gems soon!

[robust bolt]

Is there a bug about cattery showing exclamation mark nonstop even though there is nothing? (checked talents and everything on all servers i play on)

[misty crow]

yes

[stable lava]

Hello id like to unbind my account from my mail , which is scheduled for deletion soon

I have the screenshots required

I tried to contact via mail but I've got no replies

[stable lava]

[finite breach]

When did you send the email?

[stable lava]

Yesterday morning

[finite breach]

Wait a little bit more, if you still got no reply after 2 weeks I would send a follow up mail. Also note that they are located in China and therefore should be out of office atm anyways

[weary zephyr]

So, is the music stuff to run on hard, does it require you to click, and not use W and D, if you run easy

Because for some dumb reason I have to click on the right side, and use W for left, when on easy I can run both W and D

[wise quiver]

How long does it take usually for customer support to respond? after submitting my inquiry it's been well over 4 hours with nothing other than the initial message.

[echo heath]

a few days generally

[gloomy socket]

I wanted to sign on on another device, how do I play on my account

I'm binded to twitter

I wanted to sign on on another device, how do I play on my account

I'm scared that if I hit bind to twitter on this device, I'll bind this new account and overwrite it

I'm binded to twitter

I'm scared that if I hit bind to twitter on this device, I'll bind this new account and overwrite it

I'm binded to twitter

nvm, resolved

I'm binded to twitter

nvm, resolved

nvm, resolved

I'm scared that if I hit bind to twitter on this device, I'll bind this new account and overwrite it

[wraith spire]

Damn discord lag

[kindred torrent]

How to join club?

[echo heath]

#club-list explains

[kindred torrent]

Hmmm.... but i cant type anything on that channel....

[echo heath]

go to #bot-spam

[celest dawn]

Is this a good channel to ask about in game accounts?

Joined the discord just now so looking around

[spring grotto]

What exactly is the question?

[celest dawn]

I had an account on the game on my old phone and did not bind it, got a new phone and realized this. If I switch my sim card back to my old phone and redownload the game am I gonna have my account so I can bind it and then switch to my new phone?

Was wondering if there is some hardware ID so I could login on my old phone if I redownload the game

[livid rock]

I didnt get my gems :,(

[spring grotto]

@celest dawn Hm....not too sure as we've never had a case of someone trying that. But I'm definitely imagine not. But you could definitely try. If it doesn't work though, you can contact customer support with your account information and let them know you need help recovering your account so that they can get it recovered for you
@livid rock Please contact customer support as well with your account information and the purchase receipt

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[dull rampart]

Yo I need some help for some reason every so often when I try to log in I get a message saying "Unknown Error:-1"

[sinful yoke]

try relogging into your bind method

fb, twi, or yostar

[dull rampart]

ok i will

it worked thank you

[crisp aurora]

The game just randomly started to endlessly load for me. I have quit the game and tried that multiple times. Any ideas?

[wise tulip]

if its your cell phone carrier you might have to just wait it out. im on tmobile and its refusing to load as well. i just switched to wifi for now.

[crisp aurora]

Oh okay cool. I'll try that as I'm with tmobile too. Thanks!

[lethal vigil]

Question iPhone 6+ and the game refuses to stay open for more than a few moments. Help?

[sinful yoke]

try reinstalling and if that doesnt help, your phone has aged enough to not run the game smoothly

[lethal vigil]

It’s brand new. And I have tried that

[wise tulip]

Iphone 6 is apparently a pretty old phone. Like 2014 old and only has 1GB of ram. That might be the issue.

[lethal vigil]

So I got screwed again. And there isn’t any way to fix it?

[wise tulip]

Not that I know of. When I had an old phone, it couldn't load a map in Fire Emblem Heroes without crashing. I just resigned to playing on emulator.

Though you might want to double check the app store and see if there is a list of which iphones can run Azur Lane. If iphone 6 is on there then perhaps its some other issue. I would check for you but I'm on android.

[lethal vigil]

I should mention my phone is less than a year old. Someone bought from apple for Christmas with 128GB storage. And I’ll check now.

Does work on my phone according to apple

[wise tulip]

Are you updated to the latest iOS? Might help.

[lethal vigil]

Yes I am

12.4.5 if that helps anything

[echo heath]

storage isn't ram

The 6 is an old phone and it doesn't have the minimum amount of RAM to run the game

[lethal vigil]

I know ram isn’t the same as storage. I had a storage problem in the past which is way I included that.

[echo heath]

Gotcha, well either way, the phone won't be able to run the game properly

[lethal vigil]

How much RAM is needed?

[echo heath]

2gb minimum

[lethal vigil]

Why does apple say “works on this iPhone” if it needs double the brainpower!?

[echo heath]

ask the app store ¯_(ツ)_/¯

[lethal vigil]

Well, that’s good to know.....

[sinful yoke]

iphone 6 is outdated
iphone6s is ok

but 6s wont last much longer either in terms of AL

[wise tulip]

Yeah now that I think about it, app store probably only considers whether the game is able to be launched or not but doesn't consider whether it will continue running properly.

[sinful yoke]

thats it

some apps crash on launch

in this case it can run
but it eventually runs out of memory and needs to reset

if you have a computer or newer device, you should be able to run it fine (emulator on pc)

[lethal vigil]

So in short: this is hardware not software, it can’t be repaired. And if I could find an apple dealer to fix it they’d charge me for for the repair than for a new phone. Lovely!

Thanks anyway.

[sinful yoke]

you cant repair a phone for being outdated, that would just be an upgrade

[lethal vigil]

Yes, I guess it would be. Although, probably a very expensive one.

Thanks anyways everyone.

[jagged quiver]

Need help, I had sp2 finiahed which should unlock a medal requirement part but it still locked

[exotic junco]

Hi Guys, i've linked game to the yostar, and i safe now without connecting to FB or twitter?

[sinful yoke]

yes

[carmine hedge]

cool

[summer brook]

So I get this and ive tried everything. Reinstalling, clearing the data

[jolly aurora]

I claimed the event-Sheffield, but she did not give me an intro screen, nor is she actually-in my dock. What's going on?

[spring grotto]

Try closing your app, waiting about 10 or so minutes, and then relog into it. And then sort your dock by time

[jolly aurora]

Update: I claimed her on Avrora, it worked. I'll restart the game for Washington(where I have the issue).

[gritty dagger]

is it normal that Biloxi has no voice? I have the latest voice files in setting

[spring grotto]

Yeah, she has no VA as of now

[jolly aurora]

@spring grotto
Thank you!

[spring grotto]

No prob at all

[gritty dagger]

cool ty

[tropic gate]

Azur lane update is often plagued with horrid download speed. Both my phones and emulator encounter this problem. Anyway to fix it guys?

[sinful yoke]

a better wifi connection

[west crag]

can someone help me everytime i open azur lane it wants to donload 1.7 GB data but when it downloads it stops and says Falied to update file : [4]. what can i do to solve this ? and yes i already emaild the azur lane team.

[echo heath]

sounds like you don't have a solid internet connection

Try getting on a stable wifi connection or you could try repairing your files or worst case, reinstallling

[west crag]

i have a stable connection and i reinstalled the game multiple times

it all started since i got my new phone

[echo heath]

what's the phone you're using now?

[west crag]

Samsung S10

[echo heath]

Hmm, not sure then. If you're failing to update it's just not getting the latest files for whatever reason. Sounds like an internet issue but I couldn't say for sure obviously.

You could try enabling dev mode and seeing if that reveals any info.

Just wait for Toaster or Kawaakari to have any ideas I suppose

otherwise the e-mail should help you when they get back to you about it

[west crag]

ok thank you

[slow wedge]

My game keeps auto-pausing mid fight, any reason this would happen?

Edit: Nvm, looks like it stopped after I cleared my phones memory

[carmine hedge]

How do I login to a Twitter Binded Azur Lane account?

I lost my second account and it was bonded to my Twitter but I have no idea how to log back into it.

[echo heath]

https://i.imgur.com/roy6tih.jpg

follow steps 4 and 5

[carmine hedge]

Muchas gracias comrade.

[brittle vector]

Hey the game is restarting by it self how to fix this

[spring grotto]

The game restarting is usually an issue of memory or corrupted files. Try restarting your phone and clearing the game cache to see if that helps as some simple first steps

[prisma sparrow]

I get this error whenever I try to install Azur Lane. Tried the recommended steps of clearing cache and restarting my phone, but I still get it.

I've successfullu installed other games just now and can play them fine, but it's just AL having this issue.

I can open the game, but I get stuck at this loading screen. The game doesn't load even after 10 minutes. Is there a way around this?

[spring grotto]

You could try deleting the game and making sure that all files are completely deleted from your files in your device. You could also try downloading the game w/ a different network and/or a free VPN. Or even trying to download the game from a different provider (such as QooApp or APKPure) to see if it's just an issue w/ Google Play's APK

[prisma sparrow]

Downloading from QooApp yields the same result.

I'll see if I can find the folder with a browser and delete it. Thanks.

Just figured out the debug mode. Does this help narrow down the problem?

Working on trying to delete all files in the meantime.

[timber warren]

I changed phone and i lost all my data, how can i recover it ? (I can provide my UUID and i remember most of the things i have on the acc)

[spring grotto]

@prisma sparrow yeah, it's just a missing asset file error it seems
@timber warren did you have it bound to FB, Twitter, or Yostar?

[prisma sparrow]

Does that mean that it might be an issue with how it's downloading? I can try a VPN in that case.

[timber warren]

No it wasn't linked to anything

What can i do ?

[tribal python]

does anyone have a fix for this

[spring grotto]

@prisma sparrow Usually, yeah
@timber warren If it wasn't, you'll need to contact customer support so that they can help you recover it
@tribal python You'll also need to contact customer support with your account information so that they can get it manually unlocked for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[tribal python]

thanks

[timber warren]

Ok thanks 😄

[brittle vector]

@spring grotto did restarted my phone and cleared cache and still restarting

[hardy grail]

just to make sure, is the Polaris Commemorative Medal supposed to be furniture?

[clear echo]

is this bad?

or just a bug.

on Special, the boss fleet didnt appear

[torn cave]

I got a new phone and I'm trying to open up AL on it but when I go to log in it tells me that I'm either missing files or it needs to update, but when I go to the store it appears as if the game is already fully updated

[spring grotto]

You could try doing a file repair from the title screen if you're able to get to it. Or you could try clearing the game cache as well

[torn cave]

I wasnt getting the gear icon on the top right, so how would I go about clearing the cache

[spring grotto]

Are you on Android or iOS?

[torn cave]

Android, Galaxy s10

[spring grotto]

Gotcha. You going into your settings, go into your storage, go into your app storage, find AL, and you should see the option to clear its cache

[tropic gate]

I have these grey bars on combat screen, is there a fix/tweak for this?

[torn cave]

Isnt that just tied to resolution of the game vs the phone screen?

Thanks toaster

[tropic gate]

a better wifi connection
@sinful yoke My internet work just fine with every sites/download (phone and emulator). Sometimes the update went normally, but most of the times it is really slow

@torn cave I have no idea, I just bought a new phone

[echo heath]

that's just how it is with your phones screen size resolution

[tropic gate]

weird, the other screens scale just fine

only combat screen has this

is there no way to fix this?

[sinful yoke]

its intended to see bars in battle

[echo heath]

it's just down to the supported aspect ratio of combat

so no, you can't fix it outside of using a different phone

[sinful yoke]

@tropic gate where are u located?

region like SEA, EU, NA

[tropic gate]

I'm from SEA

[sinful yoke]

from sea it could be that azur lane has issues connecting to your internet and vice versa

despite being supported, SEA often has issues that are related to phone service

[tropic gate]

awww

so both of my problems are just live-with-it now?

[sinful yoke]

you can try resetting your wifi router and phone if you have not already

[tropic gate]

okay, thanks

[torn cave]

What region is SEA?

[wraith spire]

Still EN

Oh i guess you mean SEA is stand for south east asia

[sinful yoke]

EN isn’t a region

and yes thats it

[torn cave]

Alright, @wraith spire I totally get why you would think the first one, because my brain yhinks Seattle immediately

[wanton jay]

my challenge mode keeps loading and loading, is there something wrong with my game or is there a problem in general?

[cobalt snow]

It's a known bug #known-bugs

[random zenith]

where can i redeem the code from the Blu Ray disc i bought?

[dry night]

what does the difference in color status for AL JP server means? such as orange?

[sinful yoke]

population

[dry night]

which im guessing its full

[knotty hollow]

I'm still stuck in loading screen and i cant seem to update?

[hollow pewter]

i keep getting the error message "Hash file check failed. Try again?"

on the loading screen

i have also reinstalled the game twice
nvm i messed with my date and time settings

[tawdry arrow]

Nvm i think i know why

[past mason]

I accidentally linked my account to my email which i want to remove. I already have my 2 screenshots, who to contact ?

[hollow pewter]

staff probably

[harsh arrow]

Help '-'

[finite breach]

/techsupport @past mason

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[green lark]

Is it safe to play on both an emulator and my phone using the same account?

[spring grotto]

It is, yepp

[green lark]

Thanks

[jolly ridge]

Why does it lag everytime a fleet moves a tile in hard maps?

[echo heath]

known issue with retrofit units in the fleet

[jolly ridge]

Ah ok

[coarse bear]

How to unbind account ?

[echo heath]

Bind to something else and then you can unbind

in the case of Yostar binding, you have to contact customer support

[smoky totem]

so the code for the blue ray disk i bought says its invalid, what do i do?

[lucid orbit]

will unclaimed mail be deleted if we use delete viewed button in mail?

[cursive viper]

does anyone else's game take up 5GB?

[echo heath]

It shouldnt. Bind your account and reinstall

[tough idol]

i was doing encore and the battle just froze

the characters are doing their firing animations but they're not moving, neither the bullets and planes

[echo heath]

restart

[rugged blaze]

I also have the same "bug", the characters sometimes lag when I move them in fleet screen and on maps

[echo heath]

it's a known issue when fielding retrofit units

[rugged blaze]

Is there solution?

Most of the main fleet I use is retrofitted...

[echo heath]

Not currently, it's a known issue though

[rugged blaze]

[coral vault]

Oi twats

When are you gonna stop your garbage report system

[coral vault]

Hello

Paging trash tech support

[sinful yoke]

we cant stop a report system

we do know of report abuse, but all our staff can do is lift the chat ban

[coral vault]

Lift it then

[sinful yoke]

but they dont last long enough to be lifted in time

[coral vault]

Thats why im hee

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

please follow this then

[coral vault]

Trash

Bye 12 hrs

Because of trash support

[sinful yoke]

theyre human too

[coral vault]

How does that relate

[sinful yoke]

cs is handled by people, not robots
they take time to respond

[coral vault]

Why implement this garbage repprt system then

[sinful yoke]

because most peoples’ problems arent temporary

[coral vault]

So should i create 10 multis and report everyone then

[echo heath]

entertaining this conversation

[sinful yoke]

you want to add to the problem you despise?

this is no longer in the scope of the channel

dont do that

thanks

if you want your ban lifted please contact support or leave it at that

[coral vault]

Its only temporary right?

It doesnt last long enough so its ok

[sinful yoke]

yep it should tell you when it expires if you login or attempt to send a message

they usually only last a day

[coral vault]

Everyone gests a free 12 hr rest

[sinful yoke]

2 at most
2 hours at least

[coral vault]

Ill share it to everyone

Wait for the complaints

Give me 2 hrs to code

[sinful yoke]

stop there

we dont endorse being toxic

you wouldn’t want to get the boot here too would you

[coral vault]

?

Reporting is toxic?

[sinful yoke]

spam reporting for no reason is not endorsed

[coral vault]

I got reported for no reason

[sinful yoke]

creating a script for it isn’t either

[coral vault]

So ill make eveyone feel it to

[sinful yoke]

and I get that, a lot of people are victims of report spam

stop there

genuinely.

[coral vault]

First few times i just laughed it off

[gray lynx]

reports should be handled by humans not some algorithm that goes off at 10+ reports

[coral vault]

The last one before this i got told to watch my words

Words that i didnt sy

[sinful yoke]

it is just how manjuu and yongshi decided ingame chat should be, its not essential to the gameplay and I dont think they want to hire people just to manage it

[coral vault]

Now everyone will watch their words

[gray lynx]

I've gotten a mute for sending literally 1 mutsuki stare

and not writing or anything else

[sinful yoke]

this isn’t the channel to complain about it

we understand there is report abuse

[coral vault]

Just fuccig review the motherfucking compaints

[sinful yoke]

staff want you to contact them to lift the ban

[coral vault]

Then unmute. Is it that hard

[sinful yoke]

then... go contact them

[coral vault]

Ill make everyonecontact ur staff

Get ready for a1 week mute festival

[sinful yoke]

dont continue this or I’ll call mods

[coral vault]

What are they gonna do? Mute me?

Lol

[sinful yoke]

you’ll find out

[coral vault]

Useless

Useless discord mongrels

[idle ferry]

[torn glen]

[median needle]

can't be reported for spam if you don't chat.

[sudden elk]

i've seen alot of idiots in my time and this guy is def up on that list

[dim cradle]

I dun see the unique barrage from z36 anymore when she activates Devilish Strike. Bug?

[timber warren]

I don't have the Id of my old account, is there another way for me to recover it ? (It wasn't linked to anything but i remember most of the things i had on it)

[median needle]

send an email to tech support about the issue and any info you have/can remember about the account. story progress, ship info, server name, etc, and they can help you recover it if they can.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[rare mortar]

Can someone help me with Crosswave here?

[echo heath]

this isn't for crosswave, you can try the channel dedicated for it I suppose

[balmy fractal]

Help me restore my account

[echo heath]

What's the issue?

[balmy fractal]

I haven't played for six months, I can't log in to my account via Twitter, but I linked it to it and through yostar

I forgot my password from yostar

[boreal jacinth]

Hi,
I have deiinstall the game. and new install the Game Azur Lane.
Now I cant have my old Account Name Kai1808 in Picture 1.
My new Account Kickerstar18 in Picture 2.
is there a chance i can back my old account.
Are you need more Informations?
Sorry for my bad english.
Sincerly Kai
Please help me

[echo heath]

@balmy fractal contact customer support and tell them you need to recover your account since you've lost your twitter and don't know your yostar password

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

@boreal jacinth Did you bind the original account?

[boreal jacinth]

Im not sure, but i think no, i have write an email one week ago but no answer yet, thats why im try here

[echo heath]

If you didn't bind the account you'll have to go through customer support

their e-mail is in the bot message above

[boreal jacinth]

Ok thanks, for your answer, i have write an email one week ago but no answer yet, thats why im try here

[sinful yoke]

try doing a file repair in settings or at the title screen

[echo heath]

that's what it does

[sinful yoke]

generally it only redownloads whats broken

it must be linked to all of the other files

[glacial trout]

i still can't connect to the game, does anyone managed to solve this?

stuck on unable to retrieve thing

[echo heath]

change your internet connection from/to wifi / network / vpn

[glacial trout]

oh, that's it?

what if i switched it back

[echo heath]

If you can't connect to the game, it's 99.9% an internet issue

[glacial trout]

my net doing fine it jsut suddenly i booted out and can't logged in anymore

but now i can, thank you

actually

yeah seems i can't connect to AL with my wifi for some reason

[north plover]

this isn’t as much of a game bug as it is a storage problem

So...i love Azur lane, i love it the pieces...but the fact it takes up so much space on my phone always gives me second thoughts...I MEAN LOOK AT THIS!

This is honestly getting way out of hand for me, and I’ve been seeing a slow yet steady decrease In my games “stability”...if anybody has any suggestions on what I should do to resolve this, I need to hear it...otherwise I may have to delete it temporarily (since I do have my account binded, luckily.)

[zenith forge]

@north plover i suggest you 2 things

1. reinstall

2. reinstall without downloading the voice and L2D data

[sinful yoke]

just reinstall will fix it

iphone tends to keep files that arent needed anymore

[zenith forge]

yea i've been thinking about that.

[sinful yoke]

I have same bloating issue and usually a reinstall or even restarting my phone will fix it up

[zenith forge]

probably you gonna get this size after reinstall

[north plover]

Alright...I’ll tell you how that goes, thanks for the advice, no matter how it goes.

[carmine hornet]

I just lost my account as I didn't bind it. Can I get that account back?

[zenith forge]

anyway 3.16GB is full install with voice data and l2d, without them, probably can reach 2.5GB

@carmine hornet @sinful yoke

[sinful yoke]

the game is about 2gb minimum

@carmine hornet do you have your info like server, uid, and name?

[north plover]

Yeah...I just uninstalled the game...I will now proceed to restart my phone, and redoubled.

[carmine hornet]

@sinful yokeyeah I remember them

[north plover]

*redownload

[sinful yoke]

contact customer support then to get on the track of recovery @carmine hornet

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hornet]

@sinful yokebut I don't remember my id, I just remember my name and the server I was in

[zenith forge]

it's okay, just submit every info you know

[sinful yoke]

thats fine

uid is not required

username and server are

[zenith forge]

@carmine hornet

https://yostar.helpshift.com/a/azur-lane/?s=accounts&f=please-help-recover-my-azur-lane-account&l=en

the button to contact is there

[sinful yoke]

its in the techsupport command I gave them to follow

[zenith forge]

[north plover]

Alright, I restar{m}ted and re[down]loaded.

[zenith forge]

@north plover try to login after the downloading game datas are done and check again your azur lane game size

should be 2GB like kawaa said

[north plover]

Alright.

Halfway done with reinstallation

And AL is reinstalled...before I started, I had 10.4 GB of storage used, but it’s now weighing in at 13 GB.

And it’s exactly 2.3 GB in size

[zenith forge]

if you tried to save more memory, don't click download voice and L2D button because it adds more 700MB or something around that

[sinful yoke]

if bloating happens again a reinstall will be your buddy, ideally most files should delete themselves though after maint

ive had my al installed for about a year without reinstall so its packing some weight

[north plover]

Now I get to wait through the 700+ things packaged within the 282 MB update...yaaaaay

[zenith forge]

good to hear then, enjoy the game.

[north plover]

What do I do now.

[sinful yoke]

you enter your email that you bound and generate the code by pressing generate

you will receive the code in your email, enter it and press confirm

after that just make sure you login to the right server and you will be back in business

[north plover]

back in Black intensifies

So don’t download voices or L2D, right?

[echo heath]

they take up more data, so do it if you want them

[tall salmon]

Is there a known issue where the game fails to install? A while back I tried the game near release and uninstalled it due to not having time to play. Now I want to try playing it again because friends started playing it but no matter what I do it doesn't work.

[steel atlas]

wait Kawa so if you log in in another device with email, it will bring up that verification prompt???

[spring grotto]

@tall salmon Try restarting your device and/or restarting Google Play Services. If that doesnt work, you could try downloading it from a third party provider such as QooApp and APKPure to see if it's just a Google issue
@steel atlas it will yes when you try to login into your account with Yostar from the title screen

[tall salmon]

Ok I'll try a third party one and see if it works

[tall salmon]

QooApp didn't pop up with an error, but when I launch it it gets stuck here

[spring grotto]

Hm...odd the main thing I could possibly think of causing that would left over files from the reinstall (such as you needing to go through your device's files and manually make sure all AL files are completely gone)

[tall salmon]

And I just tried downloading the Japanese version on QooApp just to see if that worked and it did. I dont get it

[gilded condor]

Can't enter the game

[cobalt snow]

try using alternate connections (wifi/data/vpn) or resetting the router or similar. Also check if other devices/emulators work.

[gilded condor]

Haven't tried switching to data or vpn

But I tried to go to other servers then got stuck here.

Also, I tried reinstalling from scratch but still experienced this issue

[cobalt snow]

it's possibly an issue with connection to the game servers, so trying alternate connections may be a bit more stable.

[gilded condor]

Ok, I will try. I really don't wanna miss the Z23 coloring book event :(

[tall salmon]

I factory reset my phone and the English version STILL won't install. This is ridiculous

[cobalt snow]

making sure for your issue, do you have an sd card or other external memory storage? @tall salmon

[uncut hatch]

Hi there I got bill twiced today but I only made on purchase today

[cobalt snow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cobalt snow]

contact support via the above to get purchase issues resolved

keep in mind that they operate on CN times and don't work on weekends, backlogs and CN situation may make it longer than normal, possibly several business days.

[tall salmon]

I have an sd card but I use the phone's internal storage

[cobalt snow]

There have been issues with SD cards and the like in the past, as the game won't work at all if not stored on phone, I'd try an install with it removed, if possible.

[tall salmon]

Still didn't work

[cobalt snow]

The last idea that I have is that there's something with your connection is causing an issue to occur during the installation process. After completely removing the files (while not using the sd still) I'd try an install with an alt connection (wifi/data/vpn) and maybe reset your router.

[tall salmon]

Tried on 4g instead of wifi. Still didn't work

[cobalt snow]

Do you have any alternate devices/emulators you could try this on? I'm unsure what might cause it at this point...

[tall salmon]

I only have one phone to do it on. I have a laptop. Idk anything about PC emulators for it though.

[cobalt snow]

there are a few pc emulators that you can use, like nox or bluestacks. This is mainly bc I'm not sure why it seems to be causing issues with your install on that particular phone, which phone brand is it, btw?

[tall salmon]

It is a Samsung galaxy s10

[cobalt snow]

Hmm, I don't see that there'd be any issues with that particular one

[tall salmon]

Well it is working on nox on my laptop. Kind of defeats the purpose of a mobile game but I guess it is literally my only option at this point

[cobalt snow]

My best guess is that the SD card caused some issues, as IIRC, a lot of people who were using SD cards while installing had a slew of issues that weren't easily resolved... there probably is a way around it, though.

[tall salmon]

Whatever it is, it apparently permanently broke the game on my phone

[delicate moss]

Hi there,
I can't enter to my account on Azur Lane game. He was attached to facebook. I was mistakenly blocked on facebook. I don’t know when I will get access to my account back. Therefore, I can’t enter the game for the 2nd day. Can I somehow log in to my account without log in on facebook?
I can provide any information to confirm my identity.

[echo heath]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

you need to contact customer support

[delicate moss]

Thank you

[shut sun]

hihi
roughly how long will cs take to reply

[sinful yoke]

about 4 business days or more we wager

assuming they still have lots of back log from their extended holiday

[shut sun]

ahh okay

[misty crow]

juustagram posts are at the bottom

[carmine hedge]

hello I need help I get stuck on this starting screen

[misty crow]

please reinstall

kekazu

@humble trellis the new juustagram posts appear at the bottom

[carmine hedge]

okay that worked ty

[misty crow]

/logmode

[pale pagoda]

https://youtu.be/l3ujs7D0tFE

[misty crow]

@humble trellis try to take a screenshot of the log when opening juustagram pics that don't load ^

[rotund bough]

just curious, is it possible for me to delete and then download again the opening?

[frozen heart]

Yes

But you have to not link your account

The opening is a one time deal for newbies

[dry thicket]

Hello! My Facebook account has been blocked, I can’t access my account in the game. What should I do?

[finite breach]

You haven't bound it via another method?

[dry thicket]

Facebook only.

[finite breach]

you will need to contact customer support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[finite breach]

contact options in that message

[dry thicket]

They changed the rules, I did not know about it. I just do not use it, so I did not follow the changes.

@finite breach thx ❤️

[carmine hedge]

My game keeps crashing every time i try to sortie, it
was perfectly fine yesterday

[spring grotto]

Try restarting your device and/or clearing the game cache to see if that helps it

[carmine hedge]

@spring grotto it seems to be working now so thank you

[spring grotto]

[deep mica]

Is it just me or is the Juustagram thing all messed up? The responses aren't making sense anymore.

[faint basin]

I lost my old account

And I can't get it back

[spring grotto]

@deep mica It's a known issue
@faint basin DId you have it bound to FB, Twitter, or Yostar?

[faint basin]

I guess not

I don't really remember

[spring grotto]

Do you have your UID from the account

[faint basin]

Yes?

It was FURY

[spring grotto]

Ah, that's your username. Your UID is a long string of numbers that was in your profile in game. If you don't happen to have it though, you'll need to contact customer support with your account information and they'll look into it for you and help recover it

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[proven loom]

I agree on that Juustagram became very heavy in response, since it feels like it tries to cache all the pictures in the game, even those not visible because of scrolling, which is rather inefficient I would say.

[timber python]

i have sent an e-mail with my problem at [e-mail] over 24 hours ago, but the only thing i got is an automated response and nothing else! how long do i have to wait for a resolution to my problem?

[echo heath]

around 4 business days

[timber python]

so like for half the next week or so?

[echo heath]

whatever four business days is from when you sent it

so if it was on Friday, that means something like Wed/Thurs

[blazing zodiac]

i mean i dont think its 4 business days atm im still waiting from december 27th lol

[sinful yoke]

you ever consider sending a follow up email

if you havent

you should have done so a month ago

[spark mica]

help

[sinful yoke]

you dont need to doublepost it

[spark mica]

connected to WiFi but can't log in

but ppl wont know

[sinful yoke]

same people in this channel and the other

did you even try toaster’s possible solutions yet?

they may help

[granite hill]

why can't i adjust my fleet composition in maps?

whenever i click on a mob or boss, it just goes straight to battle

[echo heath]

turn off fleet lock

[spark mica]

tried restarting

and also changing network

didn't work