#tech-support | Azur Lane Official | Page 112

sinful yoke Jan 26, 2020, 7:44 PM

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do you have facebook or multiple twitter accounts?

flat token Jan 26, 2020, 7:45 PM

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I have 2 twitter accounts but I know there's only one it was bound to. Same handle as my username on disc

sinful yoke Jan 26, 2020, 7:45 PM

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do you have an android?

flat token Jan 26, 2020, 7:45 PM

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Yes. I play the game on my Oneplus 6

sinful yoke Jan 26, 2020, 7:47 PM

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can you attempt this?
Using a file explorer on your device, navigate to 'Android/data/com.YoStarEN.AzurLane/files' and delete 'version.txt', 'version-live2d.txt', and 'version-csv.txt'. This will force a redownload of game files while preserving account data.

flat token Jan 26, 2020, 7:48 PM

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Ok I can try that. I'll let you know how it goes shortly. Thanks for your help so far 🙂

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Still stuck on the same screen. Is there anything else to try before reinstalling?

sinful yoke Jan 26, 2020, 7:57 PM

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that is all unfortunately

flat token Jan 26, 2020, 8:01 PM

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Is there a way for me to recover my account if the twitter bind doesn't work? I have paypal transactions and such if that would help?

sinful yoke Jan 26, 2020, 8:08 PM

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yes contact customer support

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/techsupport

pale pagodaBOT Jan 26, 2020, 8:09 PM

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sinful yoke Jan 26, 2020, 8:09 PM

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do include your user information as well

flat token Jan 26, 2020, 8:09 PM

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Ok will do, Thank you for your help

vast tundra Jan 26, 2020, 8:45 PM

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Hello is there anyway possible to get ships out of challenge mode even tho in only level 17. I have 3 of them in it and I can't sell them

spring grotto Jan 26, 2020, 8:51 PM

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Did you check to see if they're in the any of the Maid Event fleets?

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Previously, those would count as "Challenge Mode" too for ships

vast tundra Jan 26, 2020, 8:52 PM

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Ok lemme see

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I sound stupid but it was that

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Thank you unkindled one

spring grotto Jan 26, 2020, 8:54 PM

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Oh no problem at all UmuPat

pliant yacht Jan 26, 2020, 9:01 PM

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Here I request help when I lost my account..?

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@surreal horizon help..!

cobalt snow Jan 26, 2020, 9:03 PM

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/techsupport

pale pagodaBOT Jan 26, 2020, 9:03 PM

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pliant yacht Jan 26, 2020, 9:03 PM

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..?

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So with that..?

cobalt snow Jan 26, 2020, 9:03 PM

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refer to the above in getting help with your lost account, assuming it's not binded

pliant yacht Jan 26, 2020, 9:04 PM

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I was logging in with facebook and accindntally created a new one instead of logging into the one which I had to the Facebook

cobalt snow Jan 26, 2020, 9:04 PM

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sounds to be the case, if you were trying to bind on the title screen instead of the settings screen

pliant yacht Jan 26, 2020, 9:05 PM

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Yes

cobalt snow Jan 26, 2020, 9:05 PM

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refer to the above and give them as much info as you can, you'll get an auto response at which point you just need to wait. It'll be a while however due to them being off for CNY.

pliant yacht Jan 26, 2020, 9:07 PM

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My game was refusing to load so I tried deleting and reinstalling it, and when I tried to log in it made a new account instead of loading into my old one it seems...

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BelCry

cobalt snow Jan 26, 2020, 9:08 PM

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wait, hold on a second. Have you correctly bound before by doing so on the settings screen before?

pliant yacht Jan 26, 2020, 9:08 PM

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Yes of course

cobalt snow Jan 26, 2020, 9:08 PM

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And did you check all of the servers after logging in with the bind on the title screen?

pliant yacht Jan 26, 2020, 9:09 PM

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I was on Washington before and I logged into Washington again

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If you mean that

cobalt snow Jan 26, 2020, 9:09 PM

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Just try logging onto all of them, just in case.

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back out when it starts the tutorial

pliant yacht Jan 26, 2020, 9:14 PM

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AH THANK FUCKING GOD
Thanks for the help mate, it works again now

cobalt snow Jan 26, 2020, 9:14 PM

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RenownThumbsUp

pliant yacht Jan 26, 2020, 9:14 PM

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AkagaHug

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...I'll probably go create a Twitter and Yostar account to bind them all to AL too just to be sure

ionic zealot Jan 26, 2020, 10:28 PM

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One of my stickers isn’t appearing even though on that day I did play the mini games

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Should I contact support?

sinful yoke Jan 26, 2020, 10:38 PM

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if its day 3 it is colored

ionic zealot Jan 26, 2020, 10:59 PM

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Is it?
K thanks

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Looks super desaturated

turbid cobalt Jan 27, 2020, 1:19 AM

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So, I just the 2019, 2020 gift bags, but only the 2020 gave one of the random outfits. What is the best procedure to do?

gray parrot Jan 27, 2020, 1:24 AM

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Did you perhaps got gems two times from the 2019 one? If you already own a skin that the bag would give to you, you get gems instead.

turbid cobalt Jan 27, 2020, 1:25 AM

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I actually think that is what happened. Thought the random took out already owned skins. O.o

spring grotto Jan 27, 2020, 1:26 AM

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Yeah, they still have all the skins even if you own them

turbid cobalt Jan 27, 2020, 1:27 AM

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Darn. I was really hoping to get the Sirius one 'randomly'. XD

lilac lagoon Jan 27, 2020, 1:44 AM

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So, I have a trade license, and I don't seem to have gotten any mail for the past 9 days, I'm not sure what is up, it didn't expire either...

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On the 17th was the last time I got my mail from anything at all, and it has been 9 days since then and no trade license mail.

limber seal Jan 27, 2020, 2:37 AM

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Hey all! I just started this game and I don't know what "In Challenge Mode" means for some of my ships - is this a glitch? Do I have to wait? Any help would be appreciated 🙂

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@ me if responding cause I dunno if I'll see notification, much love ❤️

spring grotto Jan 27, 2020, 2:39 AM

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@limber seal It just means that you have them in the event (The Maid Event raid boss) fleets

limber seal Jan 27, 2020, 2:41 AM

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oh okay, tha.nk you 🙂

spring grotto Jan 27, 2020, 2:41 AM

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ChocolaWink

median needle Jan 27, 2020, 3:00 AM

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ok you have some options. 1. request a refund via apple/google play and try again. 2. email CS and let them know you got charged but didn't get the pack and they'll send you the pack. 3. dm either CS-Gale#2262 or chewinggun#2258 and let them know (they're also part of CS from what i gather) and they'll be able to help.

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np. RenownThumbsUp

tranquil saffron Jan 27, 2020, 3:11 AM

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I have zero memory of ever claiming the level 30 or level 40 commander level up rewards. I’m now level 55 and the event tab for “level up” is gone. Does the level up event tab disappear immediately after claiming all of the rewards, or do they disappear when you’re too far out of range? Please put my mind at ease that I didn’t just waste thousands oil and tens of thousands of coins and other goodies ☹️!

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I was saving them because I always had too much oil! I don't believe I claimed them, but I guess I could be mistaken...I only remember claiming before level 50 and the earlier ones, just not 30 or 40 🤷

median needle Jan 27, 2020, 3:16 AM

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afaik they only vanish once you claim them. they don't disappear on their own. (i could be wrong since it's been ages since i claimed mine)

echo heath Jan 27, 2020, 3:23 AM

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Are we talking about the "Lv. 10 Pack" "Lv. 20 Pack" etc?

tranquil saffron Jan 27, 2020, 3:23 AM

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Nope, I'll take a screenshot. 1 minute.

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https://i.gyazo.com/430bfe7ee69c060688cce3bd07fd55b4.jpg

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I remember taking the level 50, but I could have swore I never took the level 30 or 40 as I was saving them for when I was low on oil. I very well could be mistaken, but... :panic: ! lol

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I'm currently level 55, and just unlocked 7-1

echo heath Jan 27, 2020, 3:27 AM

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If it's not available to claim, then I'm sure you just took them and don't remember

tranquil saffron Jan 27, 2020, 3:27 AM

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I could have sworn the tab was there until just recently...

echo heath Jan 27, 2020, 3:27 AM

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If you really think you didn't you can always e-mail support to check your account I suppose

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Just know it's going to be a while due to the holiday

tranquil saffron Jan 27, 2020, 3:28 AM

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Does anyone have a good enough memory that knows if that tab disappears the instant you claim all rewards?

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lol

sinful yoke Jan 27, 2020, 3:28 AM

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I dont even remember yesterday UniSip

echo heath Jan 27, 2020, 3:28 AM

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If you hit something that says "claim all" them I'm sure it does

tranquil saffron Jan 27, 2020, 3:29 AM

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☝️

echo heath Jan 27, 2020, 3:29 AM

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Or if you take the rewards then it would probably be gone

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as I have nothing of the sort

tranquil saffron Jan 27, 2020, 3:29 AM

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There is no claim all for that tab

echo heath Jan 27, 2020, 3:29 AM

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but then again, I don't even think that was a thing when I started

tranquil saffron Jan 27, 2020, 3:29 AM

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it only goes up to level 50

sinful yoke Jan 27, 2020, 3:29 AM

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it has ALWAYS been a thing

tranquil saffron Jan 27, 2020, 3:29 AM

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unfortunately

sinful yoke Jan 27, 2020, 3:29 AM

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a claim button appears when you reach the threshold

tranquil saffron Jan 27, 2020, 3:30 AM

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idk if support can just hack themselves an account to level 50 and try it out

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haha. see if the tab disappears as soon as you claim them all. or put themselves on 7-1 at level 55 like me! lol

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without level 30 or 40 claimed 😉

echo heath Jan 27, 2020, 3:31 AM

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I'm sure it will go away when you're done with it or something. I doubt they need to make a dummy account. They would just see if your account information shows that you claimed it.

tranquil saffron Jan 27, 2020, 3:31 AM

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that would be great

blazing zodiac Jan 27, 2020, 5:01 AM

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It does disappear after claiming all

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Level up tab gone for me

lofty cedar Jan 27, 2020, 5:16 AM

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Is anyone else’s like this?

📎 image0.png

median needle Jan 27, 2020, 5:19 AM

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nope i got all of mine. weird.

spring grotto Jan 27, 2020, 5:19 AM

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There are two folders for the event thanks to a bug

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Look around in your memories and you should see the other folder

lofty cedar Jan 27, 2020, 5:21 AM

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Oh yeah, was right at the bottom. That’s dumb. ;( I only worried Cus it wouldn’t be the first time

📎 image0.png

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Thanks though. :3

errant kernel Jan 27, 2020, 6:42 AM

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📎 Screenshot_20200127_094136_com.YoStarEN.AzurLane.jpg

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When I tried play the game

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AL give me this message after moves

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And game Stucks

sinful yoke Jan 27, 2020, 6:43 AM

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wait till reset

errant kernel Jan 27, 2020, 6:45 AM

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Reset?

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@sinful yoke

sinful yoke Jan 27, 2020, 6:53 AM

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7 minutes

errant kernel Jan 27, 2020, 6:54 AM

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Good

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Thanks m8

cold sierra Jan 27, 2020, 7:12 AM

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📎 image0.png

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Have completed this as far as I can tell and didn’t get her, am I missing something?

gritty tide Jan 27, 2020, 7:16 AM

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The empery monopoly says that I got a T3 or T4 tech box but it gives me purple cat box or gold cat box respectively?

sinful yoke Jan 27, 2020, 7:16 AM

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it is a known tl bug

gritty tide Jan 27, 2020, 7:17 AM

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Oh.

cold sierra Jan 27, 2020, 7:18 AM

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Was that at me or Prinz Eugen on the known bug?

gritty tide Jan 27, 2020, 7:20 AM

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Mine I think.

sinful yoke Jan 27, 2020, 7:22 AM

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no you should get her

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have you restarted and checked your dock?

cold sierra Jan 27, 2020, 7:27 AM

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Restarted, she is not in my dock. I checked with my community to see if others are getting this issue as well and already was told by 3 others they have the same problem. I’m not sure we are getting her may be glitched.

misty crow Jan 27, 2020, 7:27 AM

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try to wait another 30 mins

carmine hedge Jan 27, 2020, 7:45 AM

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Error code 20 usually means something (docks, cattery) is full?

cold sierra Jan 27, 2020, 8:00 AM

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Still do not have her, neither does anyone in my community from what I can tell.

crystal bone Jan 27, 2020, 10:45 AM

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Hello! Hope You can help me with a problem.

Trying to bind my account to a yostar account i created by mistake a new account from the login main page and binded my email to that account. How can I delete that new account to bind my real account to Yostar? Thanks in advance.

rancid ember Jan 27, 2020, 11:38 AM

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Does Uranami doesn't have voice yet, or it's just my game that got buggy?

rare summit Jan 27, 2020, 12:45 PM

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this might peak a few of ur interests thought this pr mightve peaked ur interest https://git-logs.weeb.tools/g-python/cpython/pull/18101

GitHub

[3.7] bpo-39389: gzip: fix compression level metadata (GH-18077) b...

As described in RFC 1952, section 2.3.1, the XFL (eXtra FLags) byte of a
gzip member header should indicate whether the DEFLATE algorithm was
tuned for speed or compression ratio. Prior to this pat...

carmine hedge Jan 27, 2020, 12:58 PM

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help,
i've just gotten back into the game
i'm getting booted from the game after every battle.
i'm using an iphone 5s
UID: 134596804

finite breach Jan 27, 2020, 1:01 PM

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@carmine hedge might be a RAM issue. AL needs at least 2GB RAM to run, Google tells me the iPhone 5s has 1GB

carmine hedge Jan 27, 2020, 1:02 PM

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:/
before i've got no issues...

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well it has been a year

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Thank you for the information anyways

modern parrot Jan 27, 2020, 1:07 PM

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so I installed win10 and had to redownload AL data, whenever I want to start it shows this screen or just closes the game's window, what can I do?

📎 1.jpg

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just before that I could get into the game and it send me to the play store to download the updated version which indicates the game was loading just fine before

buoyant ibex Jan 27, 2020, 1:33 PM

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📎 20200127_072944.jpg

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have already tried restarting, not sure what's going wrong

spring grotto Jan 27, 2020, 1:37 PM

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One of your shipgirls is a commission right now

wise pumice Jan 27, 2020, 4:47 PM

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@fair shell !feedback I just hit 24K CP on Fight On Royal Maids but it won't let me collect Newcastle. First the button was blue but did not collect, then I restarted and the button was gray. I was able to collect the previous reward after the meter hit 0%

cobalt snow Jan 27, 2020, 4:48 PM

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direct message the bot to report issues. Let me look into it for a bit

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are you sure you don't have her in your dock @wise pumice

wise pumice Jan 27, 2020, 4:51 PM

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@cobalt snow Ok, thanks. I am positive she is not.

cobalt snow Jan 27, 2020, 4:52 PM

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do you have a screenshot of her collection in the rewards screen, and conversely, the latest of your dock with newly added?

wise pumice Jan 27, 2020, 5:04 PM

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The issue seems to have fixed itself. The collect button was genuinely not functioning the first time, but I just noticed that after the restart, it reverted my CP value to just before my last event sortie putting me above 24K. I did one more and was able to collect her. Thank you so much for helping me!

dusky crown Jan 27, 2020, 6:39 PM

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Trying to report an issue ingame but its not letting me type anything

📎 IMG_0044.PNG

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I think I have to wait for the responder to finish but its been like this for quite a few minutes now

native cloak Jan 27, 2020, 7:05 PM

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Is there anyway to transfer servers without losing progress?

modern parrot Jan 27, 2020, 7:07 PM

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nope

spring grotto Jan 27, 2020, 7:08 PM

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@dusky crown Hm...can you try restarting your device and seeing if that solves it somehow?

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That is, assuming it hasn't fixed itself already

dusky crown Jan 27, 2020, 7:08 PM

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Nope, trying it now

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Didn't work. Issue still persists after restarting

spring grotto Jan 27, 2020, 7:22 PM

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Odd CoconutThink might be something they need to look into. Unfortunately I cant test it myself right now. But if you need to, you can contact them via email at al.cs@yo-star.com in the meantime

dusky crown Jan 27, 2020, 7:23 PM

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Consider it done. I appreciate the help

cold sierra Jan 27, 2020, 7:28 PM

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Any word on this yet? The health bar looks to be zero but the game didn’t give me her. Have waited for 12 hours now and done restarts. I know numerous others in my community who also did this mini game every day up till now and did not get her either. It appears as far as I can tell broken but haven’t seen or heard anything on it:

📎 image0.png

spring grotto Jan 27, 2020, 7:42 PM

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Not sure why the bar is empty for you, but on my end it's still got some left that seems like one more full day of it (which is what some people have said).

jovial dove Jan 27, 2020, 9:58 PM

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Already finished mine earlier today with no issues. Might have a tiny sliver of health left

marble yacht Jan 27, 2020, 11:53 PM

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ah i have the same problem

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i think theres just a tiny bit of the bar left

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so iw as just gonna wait till tomorrow

iron moat Jan 28, 2020, 12:51 AM

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Should i be worried it said someone signed in my account on another device monkaSHAKE

echo heath Jan 28, 2020, 12:53 AM

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happens when you have connection issues

obtuse mulch Jan 28, 2020, 2:38 AM

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I have a problem

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Is there any gems given on the 3rd drawing

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After you finish it

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I open the envelope and received nothing

sinful yoke Jan 28, 2020, 2:39 AM

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envelope or drawing?

obtuse mulch Jan 28, 2020, 2:39 AM

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My game suddenly loads when opening the red envelop

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After completing 3rd drawing

sinful yoke Jan 28, 2020, 2:39 AM

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for red envelope gems are not guaranteed they are chanced

obtuse mulch Jan 28, 2020, 2:40 AM

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There is no pop out

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On what I received

sinful yoke Jan 28, 2020, 2:41 AM

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and you said it loads when opening it? can you restart the app and check to see if you still have the envelope?

obtuse mulch Jan 28, 2020, 2:41 AM

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I restarted it but it was consumed

sinful yoke Jan 28, 2020, 2:42 AM

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does it load everytime you try to open an envelope?

obtuse mulch Jan 28, 2020, 2:43 AM

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Only this time

sinful yoke Jan 28, 2020, 2:44 AM

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it was probably just a small hiccup then, unfortunately you cant check what was received though

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you can contact customer support to make sure you did receive your items(and what) if you would like

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/techsupport

pale pagodaBOT Jan 28, 2020, 2:44 AM

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sinful yoke Jan 28, 2020, 2:44 AM

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AmazonPoint heres their contact info

obtuse mulch Jan 28, 2020, 2:46 AM

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Okay Ill email it

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Thanks

sterile dagger Jan 28, 2020, 3:40 AM

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hello guys. i want to ask.
if i lost access to my yostar account email. how do i change the connected yostar account?

spring grotto Jan 28, 2020, 3:41 AM

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You'd need to contact customer support so that they can do it for you on the backend. Their information is in the above bot message ChocolaWink

sterile dagger Jan 28, 2020, 3:42 AM

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thank you sir.

lyric junco Jan 28, 2020, 4:20 AM

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Heu guys so I ran into a problem and I hope someone can help me out. I was stupid and did not connect my account to either Facebook or Twitter. Yesterday I accidentally logged in via Facebook and now I can't access my normal account. The game keeps trying to make me starr over. Any ideas on how to fix this?

echo heath Jan 28, 2020, 4:26 AM

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Did you make sure to select the correct server?

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Oh wait, you didn't bind the account at all, and yesterday you "logged in" via the Facebook button on the log-in screen?

lyric junco Jan 28, 2020, 4:27 AM

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Yes

echo heath Jan 28, 2020, 4:27 AM

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Welp, that would be you binding a new account over your current one

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You need to contact customer support for help. Let them know any identifying information about your account to try and recover it.

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/techsupport

pale pagodaBOT Jan 28, 2020, 4:27 AM

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lyric junco Jan 28, 2020, 4:28 AM

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Ok. I emailed them yesterday about it. How long is the turnaround usually?

echo heath Jan 28, 2020, 4:30 AM

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It's going to be a while since they're on vacation

spring grotto Jan 28, 2020, 4:31 AM

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Plus CNY vacation got extended in CN due to the circumstances they're currently going through so they might be off for some extra days and continue to have limited support

lyric junco Jan 28, 2020, 4:34 AM

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I see. Not going to conplain since it's my own dumb fault. I just hope they can help. You guys think they'll be able to recover my account?

spring grotto Jan 28, 2020, 4:34 AM

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Oh yeah, they're definitely able to recover accounts

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Accounts are never truly deleted off the game database

lyric junco Jan 28, 2020, 4:35 AM

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That makes me feel better lol. I got a bunch of skins and limited ships on their. Thank you so much.

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*there

spring grotto Jan 28, 2020, 4:36 AM

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Keikuthumbsup

carmine hedge Jan 28, 2020, 4:49 AM

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Halsey Powell doesn't say her voice lines D:

echo heath Jan 28, 2020, 4:54 AM

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She doesn't have a voice yet

neat smelt Jan 28, 2020, 5:35 AM

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whats the quickest way to get gems that havent appeared after you paid for them because you had to re verify your itunes account?

misty crow Jan 28, 2020, 5:35 AM

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/techsupport

pale pagodaBOT Jan 28, 2020, 5:35 AM

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misty crow Jan 28, 2020, 5:35 AM

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Please note that due to the CNY holidays, they're currently away so response times will be slower @neat smelt

neat smelt Jan 28, 2020, 5:35 AM

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bugger

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welp at least the skin i want has 9 days left

errant kernel Jan 28, 2020, 7:00 AM

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When Lexington gonna restart?

misty crow Jan 28, 2020, 7:12 AM

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What?

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Server reset is at 0700 UTC+0

plucky sonnet Jan 28, 2020, 7:37 AM

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I defeat the nian, but they didn't give me fu shun

📎 Screenshot_20200128-103447.jpg

misty crow Jan 28, 2020, 7:41 AM

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it lasts 8 days

quartz tangle Jan 28, 2020, 8:11 AM

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Is it just me? The game is running sluggish since the lunar year update

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Sometime it have stuttering, sometime it doesn't

verbal python Jan 28, 2020, 8:29 AM

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the an shan colouring book is stuck at no.5 for me

echo heath Jan 28, 2020, 8:31 AM

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you're missing a tile

modern parrot Jan 28, 2020, 8:55 AM

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does anyone know what I can do when the game wont start after I download the update from the playstore? game can be started normally before that update but afterwards it never gets to the 3 logo screen early cuz it either directly closes or stops loading with a bluestacks screen (was trying the newest bluestacks version)

modern parrot Jan 28, 2020, 10:27 AM

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apparently the issue was caused by the BlueStacks v. 4.160.10.1119 and doesn't happen in v. 4.130.0.1049

deep cipher Jan 28, 2020, 3:47 PM

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My azur lane is just always crashing cos ive got an old phone

misty crow Jan 28, 2020, 3:49 PM

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what device are you using?

tired urchin Jan 28, 2020, 4:27 PM

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the game runs slower for me too since lunar new year

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a lil annoying

deep cipher Jan 28, 2020, 4:35 PM

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Im using an iphone 5s

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It crashes really frequently

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After every single fight

echo heath Jan 28, 2020, 4:36 PM

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You don't meet the minimum requirements to play AL. 5s has 1gb of ram and you need 2gb

deep cipher Jan 28, 2020, 4:36 PM

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Ah

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Sucks

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Which iphones have 2gb+ ram?

echo heath Jan 28, 2020, 4:37 PM

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I'm sure the apple website could tell you that

deep cipher Jan 28, 2020, 4:37 PM

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K

strong ridge Jan 28, 2020, 4:43 PM

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you can play on computer if your so desperate

frail barn Jan 28, 2020, 7:22 PM

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ehmmm, sry but can anyone help me with this thing

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📎 IMG_20200128_212105.jpg

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its a York second skill, after retrofit

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its all nice, but, she use only torpedos

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Auxiliary GUN crit?

spring grotto Jan 28, 2020, 7:26 PM

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She has an invisible secondary ghost gun. It's there, but you're just not able to interact with it

modern parrot Jan 28, 2020, 7:31 PM

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is there a special method to enable the 60fps mode for AL? ThinkZed

echo heath Jan 28, 2020, 7:34 PM

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go to settings

modern parrot Jan 28, 2020, 7:35 PM

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thanks

paper igloo Jan 28, 2020, 7:59 PM

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so since the update on 21, the game has now started to lag a bit for me when ever the character moves on the grid and when trying to change the positioning of ships.
Any ways to fix this?

spring grotto Jan 28, 2020, 8:03 PM

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It's a known issue currently. You could try removing retrofitted ships from the formations as some players have claimed that they cause the issue, but it's not a guarantee

fiery smelt Jan 28, 2020, 11:38 PM

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hello ,
What should I do to recover my account after a loss of data?sorry if the english translation is not good

echo heath Jan 29, 2020, 12:02 AM

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Why can you not access your account anymore?

cursive jasper Jan 29, 2020, 12:34 AM

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I keep getting this error message when i am trying to purchase gems. Any ideas why?

📎 Screenshot_20200128-192944_Azur_Lane.jpg

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Thanks in advance!

echo heath Jan 29, 2020, 12:37 AM

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Is your google play up to date?
Are you logged into your google play account?
Are you trying to purchase from Latin America?

pale pagodaBOT Jan 29, 2020, 1:40 AM

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glossy oracle Jan 29, 2020, 3:13 AM

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Hey guys i have a quick question, i purchased gem today and the transaction is still pending on my credit card. If im changing my card tomorrow (number is the same but expiration date is different) will i be at risk of complications/ban ?

spring grotto Jan 29, 2020, 3:24 AM

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Should ideally be fine Kanathink No reason for it not to be

glossy oracle Jan 29, 2020, 3:27 AM

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Great

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Thank you !

worn oak Jan 29, 2020, 5:06 AM

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hey there i was wondering why my memories section missing all 5 videos for the "fight on, royal maids" event?

cobalt snow Jan 29, 2020, 5:06 AM

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There's a 2nd one that should have the scenes, it's a known bug

worn oak Jan 29, 2020, 5:07 AM

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aha awesome thank you.

low wasp Jan 29, 2020, 6:44 AM

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Help, my game was stuck on the Loading Screen for about 3 hours

📎 Stuck.jpg

sinful yoke Jan 29, 2020, 7:01 AM

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is your account bound.?

low wasp Jan 29, 2020, 7:02 AM

#

Yes

sinful yoke Jan 29, 2020, 7:02 AM

#

you will need to reinstall

echo heath Jan 29, 2020, 7:02 AM

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Have you tried restarting at all?

This screen sometimes shows up when loading the game on my emulator and restarting fixes it.

sinful yoke Jan 29, 2020, 7:03 AM

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3 consecutive hours you should have restarted a few times and probably closed the game a lot earlier so yes try that MutsukiStare

low wasp Jan 29, 2020, 7:04 AM

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@sinful yoke I'll try

sacred pawn Jan 29, 2020, 9:18 AM

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I lost my account on Twitter which is linked to as I had to factory reset my phone and now I don't know my UID whatsoever
I tried replying to the inquiry on the situation as I have proof of emails making purchases on the game
I don't know how Twitter can lose my account like this

Also I tried adding my account again and apparently it gave me the a new scratch account from the beginning I'm F'ing pissed 🤬🤬🤬🤬🤬

#

@sinful yoke is there a way for me to recover my account with an email of a purchase I made

sinful yoke Jan 29, 2020, 9:22 AM

#

did you end up recovering your twitter?

sacred pawn Jan 29, 2020, 9:24 AM

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Ye @sinful yoke yes but the the account is lost some how I don't know why
All I did was factory reset my phone, redownload the app, linked it to my Twitter but it ended up giving me a new account from scratch all the way back to level 1

sinful yoke Jan 29, 2020, 9:24 AM

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try logging into all servers real quick SandyWink

sacred pawn Jan 29, 2020, 9:26 AM

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@sinful yoke I already tried that didn't work
The only server I logged in was Lexington

sinful yoke Jan 29, 2020, 9:26 AM

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you got the tutorial on all servers?

sacred pawn Jan 29, 2020, 9:28 AM

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@sinful yoke yes all of them the only thing that I have proof are ingame purchases from via email from Yahoo Mail

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@sinful yoke I know my Username, Commander rank and server but I don't know my UID

sinful yoke Jan 29, 2020, 9:30 AM

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well unfortunately if twitter seems to have lost it, you’ll have to do cs recovery
did you already email CS?

sacred pawn Jan 29, 2020, 9:32 AM

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@sinful yoke yes twice but was replied that I need to elaborate the inquiry which I did

past latch Jan 29, 2020, 1:22 PM

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Eeeerrrrrhhhh why is my friend living in same small little denmark paying 10 danish crowns more getting his ass "scammed" lmao

📎 image0.png 📎 Screenshot_20200129-141759_Google_Play_Store.jpg

misty crow Jan 29, 2020, 1:24 PM

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Prices post currency conversion are decided by google

past latch Jan 29, 2020, 1:24 PM

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Nvm he found out, apple is scummy lmao

misty crow Jan 29, 2020, 1:24 PM

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or apple

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yeaaah

past latch Jan 29, 2020, 1:24 PM

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Good ol apple in a nutshell

warm spade Jan 29, 2020, 3:21 PM

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I have a question - how can I unbind my Twitter account? I've been trying but I keep getting error.

jovial dove Jan 29, 2020, 3:35 PM

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So i’ve had a transaction done a few days back and i still haven’t gotten my gems. When i emailed CS they just reply with the same message of “Hi there, You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry. Thank you!”

#

Am i doing something wrong or?

spring grotto Jan 29, 2020, 3:36 PM

#

@warm spade What's the error code exactly? And is the Twitter the only bind on your account?
@jovial dove That's just an automated bot reply. CS is currently very limited due to CNY and the circumstances that CN is going through right now. So the actual, human response time is a bit delayed

jovial dove Jan 29, 2020, 3:37 PM

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Ah i gotcha. Just wondering since the same reply came back 3 times. ‘Preciate it toast

spring grotto Jan 29, 2020, 3:38 PM

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ChocolaWinkP

uneven oxide Jan 29, 2020, 3:39 PM

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Was trying to login but then the game kicked me out to this screen, do I just restart the game?

📎 Screenshot_20200129-073817_Azur_Lane.jpg

warm spade Jan 29, 2020, 3:47 PM

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@spring grotto so far yes, I've unbinded Facebook

spring grotto Jan 29, 2020, 3:57 PM

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@uneven oxide Yeah, just try restarting the game and/or your device. Seems like a connection issue
@warm spade Gotcha. Yeah, if it's the only bind on your account you will get an error something along the lines of 100213. That's b/c the game won't let you unbind the last bind that's on your account

patent jasper Jan 29, 2020, 3:57 PM

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Can anybody help me plz? I finished the Fu Shun’s adventure event thingy and for some reason I didn’t receive her?

spring grotto Jan 29, 2020, 3:58 PM

#

Did you get the pop up that you completed it?

patent jasper Jan 29, 2020, 3:58 PM

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I didn’t, for some odd reason

warm spade Jan 29, 2020, 3:58 PM

#

@spring grotto thing is that password on my Twitter might have been compromised and I want to rebind it to another account

spring grotto Jan 29, 2020, 4:00 PM

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@patent jasper Sounds like it might not be completed then. But there is some odd issues w/ the HP bar for some people. Some showing a bit of HP left but others not. I'd say try it for one more day just to see if it's that. But if that doesn't work, try contact customer support to see if they can offer any insight

patent jasper Jan 29, 2020, 4:00 PM

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Alright, thank you!

spring grotto Jan 29, 2020, 4:01 PM

#

@warm spade Yeah, you would need to either place a dummy bind on your account (such as FB or Yostar) to unbind your Twitter account to put a new one on it. The other option is to contact customer support directly so that they can manually remove it for you on the backend. But that could take a bit of time to get response from them due to CNY and the circumstances of CN right now.

warm spade Jan 29, 2020, 4:15 PM

#

Ok

sonic ledge Jan 29, 2020, 4:22 PM

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hi, where do i activate the product key for belfast & enterprise skins ?

haughty pebble Jan 29, 2020, 4:36 PM

#

I accidentally made a new account instead of binding it to my old account how do I fix this

spring grotto Jan 29, 2020, 4:38 PM

#

@sonic ledge https://twitter.com/azurlane_en/status/1200002235935019008?lang=en
@haughty pebble So your old account wasn't bound at all?

Azur Lane Official (@AzurLane_EN)

Dear Commanders,

The website for redeeming Azur Lane anime gift code is now open!

Link: https://t.co/WJjBpPR8Aj

Please follow these steps to redeem your code:
Language – Select EN Server – Select Game Server – Enter Your UID and Redeem Code

#AzurLane #Yostar

Likes

757

sonic ledge Jan 29, 2020, 4:38 PM

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@spring grotto thanks 🙂

spring grotto Jan 29, 2020, 4:38 PM

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ChocolaWink

haughty pebble Jan 29, 2020, 4:39 PM

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My old account was already bound but I want to unbind, actually, just delete the new account so my email is free

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Or is there no way, so I should just disregard the new account?

merry grove Jan 29, 2020, 5:29 PM

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📎 Screenshot_2020-01-24-23-18-57-435_com.YoStarEN.AzurLane.png

#

Someone can help me for reset this passcode

spring grotto Jan 29, 2020, 5:34 PM

#

/techsupport

pale pagodaBOT Jan 29, 2020, 5:34 PM

#

spring grotto Jan 29, 2020, 5:34 PM

#

Pointland you'll need to contact customer support for them to reset it for you

quartz tangle Jan 29, 2020, 6:11 PM

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am i the only one who had frame rate issue? or is it already a known issue? i was thinking about reinstall the game since data repair doesnt help at all

sinful yoke Jan 29, 2020, 6:11 PM

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iOS?

quartz tangle Jan 29, 2020, 6:11 PM

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android

jovial dove Jan 29, 2020, 11:29 PM

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Am i the only one who always gets a error message while trying to make purchases for gems?

#

Happened the past 2 times, where the first time happened and CS helped me get the gems, and second time i’m still waiting on

warm stone Jan 29, 2020, 11:55 PM

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Quick question. Is it a known bug that none of the Royal Maid event CGs unlock in the record?

ruby peak Jan 29, 2020, 11:56 PM

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I want to purchase gems but everytime I try I get this error

#

📎 image0.png

echo heath Jan 30, 2020, 12:03 AM

#

Try logging out of your google play store and relogging in after restarting your phone

winged iron Jan 30, 2020, 12:09 AM

#

guys will the game work if i download bluestacks on my PC and download the game from there?

#

or does it mess with the game? like maybe some touch elements wont work obviously making the game unplayable

echo heath Jan 30, 2020, 12:25 AM

#

you can play from bluestacks

ruby peak Jan 30, 2020, 12:31 AM

#

I’m on iOS not using google play

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And I’ve checked all my billing details they are up to date and valid

echo heath Jan 30, 2020, 12:33 AM

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then log out of the app store

#

after restarting your phone

steady trench Jan 30, 2020, 12:34 AM

#

Hi! Recently (past 3-4 days) I started getting audio crackles in Azur Lane on my Sony Xperia 10 - is there any fix for this issue?

ruby peak Jan 30, 2020, 12:35 AM

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Ok will give it a go

#

Thanks

jovial dove Jan 30, 2020, 2:18 AM

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Lemme know if it works btw. I’ve been having the same issue for a while @ruby peak

final shale Jan 30, 2020, 4:54 AM

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Hey if you start a conversation under the help tab, and you request to talk to someone as an auto response, does anyone ever respond to it?

#

or do they only use the bot

#

because the bot is not being helpful

sinful yoke Jan 30, 2020, 4:56 AM

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they will respond to it eventually

final shale Jan 30, 2020, 4:57 AM

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Thank you for the assurance!

carmine hedge Jan 30, 2020, 5:40 AM

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Hello good day, im having a problem in my account. My account has been logged in to another device. Despite i already changed password a couple of times. And im the only one who knows it. Im sorry for the trouble. But i just need answer.

#

📎 Screenshot_2020-01-12-21-59-37-178_com.YoStarEN.AzurLane.jpg

cobalt snow Jan 30, 2020, 5:41 AM

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Do you have multiple devices you use AL for, or have been experiencing connection issues? either of those may also cause that message to pop up. if not, I'd also try setting a secondary password in case.

carmine hedge Jan 30, 2020, 5:43 AM

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I only use one device, sir. No connection problem, sir. Im just worried about the safety of my account. I already put secondary password, sir. I don't know what is causing this. I already emailed the main EN server. I'm really sorry for the trouble

cobalt snow Jan 30, 2020, 5:44 AM

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Hmm. If you've already sent an email to techsupport, all you can do for now is wait for a response. however, that message can still pop up when you only have slight issues with connection, as it thinks you're logging onto the same device while it's still logged on, or something along the lines, so you may be safe. as long as you set the password, generally you should be safe.

sinful yoke Jan 30, 2020, 5:45 AM

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have you per chance also shared your login infos or been recently hacked?
and yes small hiccups will do that so if you havent spread your info or been hacked, ideally its just connection

#

such as changing from wifi to data can cause it too

cobalt snow Jan 30, 2020, 5:46 AM

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this includes any breaches regarding your bind methods

carmine hedge Jan 30, 2020, 5:47 AM

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No, i haven't say my account to anyone. Both my Yostar and Twitter are secured tbh. I think i understand now. I changed wifi to mobile data. That must be the cause.

#

Thank you sir/mam for answering my problem.

cobalt snow Jan 30, 2020, 5:47 AM

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yeah, that will cause it sometimes

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RenownThumbsUp

carmine hedge Jan 30, 2020, 5:49 AM

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Another thing, since the problem has been answered. How can i cancel my email that i send to you guys? al.cs@yo-star.com?

static radish Jan 30, 2020, 5:49 AM

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is buying stuff still bugged?

sinful yoke Jan 30, 2020, 5:49 AM

#

what do you mean by still?

cobalt snow Jan 30, 2020, 5:49 AM

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just send a follow up email saying you got it resolved @carmine hedge

static radish Jan 30, 2020, 5:49 AM

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i get this error when i try to buy the lucky bag

📎 unknown.png

carmine hedge Jan 30, 2020, 5:51 AM

#

Thank you so much for answering my problem. I love the game. So much. That is all. I will continue to support the game guys. Thank you and have a nice day.

static radish Jan 30, 2020, 5:51 AM

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i'll try restarting the game to see if that fixes this

#

i'll keep you posted if it still doesn't work

#

yea it still doesn't work

#

giving me the same error

#

if i try to do it again after that error message, it gives me this one instead

📎 unknown.png

cobalt snow Jan 30, 2020, 5:55 AM

#

you're not being charged, though?

static radish Jan 30, 2020, 5:57 AM

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let me check actually

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hopefully not lmao

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yea, i'm not being charged

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thankfully

cobalt snow Jan 30, 2020, 5:58 AM

#

A few things I'd try is checking if your version is the latest in the appstore, doing a file repair, and checking whether it's just on that device the issue pops up

static radish Jan 30, 2020, 5:59 AM

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it should be the latest version since i'm able to actually get on. if it wasn't, it would ask me to update it. i'll try the file repair anyway. i'm on an emulator.

echo heath Jan 30, 2020, 6:12 AM

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If it's an emulator you might just not have a compatible simulated phone or you're not logged into the emulated play store correctly

static radish Jan 30, 2020, 7:03 AM

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yea it was that. just wasn't logged into the play store.

ruby peak Jan 30, 2020, 8:24 AM

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@jovial dove so the issue kinda just fixed itself, i tried again later in the day and it was fine

potent tangle Jan 30, 2020, 8:41 AM

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Hey, seeing as it's the 30th does anyone know if the AL support staff are back yet? I've had something happen that spent gems

sinful yoke Jan 30, 2020, 8:41 AM

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they are on extended holiday

#

we do not know when they will be back

potent tangle Jan 30, 2020, 8:42 AM

#

alright thanks

pale cloud Jan 30, 2020, 8:57 AM

#

I use core to exchange type 94 aa but never received in my depot... UnicornFused

dusky vigil Jan 30, 2020, 9:05 AM

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What's the reply time for support email?

#

Or more specifically reply time for purchase issue emails, now especially with the staff taking lunar new year off?

still phoenix Jan 30, 2020, 10:45 AM

#

can you set Azur Lane on jp server on english language?

misty crow Jan 30, 2020, 11:39 AM

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No @still phoenix

#

@dusky vigil we don't know exactly, and China is currently having extended breaks due to the outbreak, so we are unsure of how fast they'll be able to respond

dusky vigil Jan 30, 2020, 11:44 AM

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Thanks

hearty summit Jan 30, 2020, 12:15 PM

#

I’m having a large amount of fps lag spikes when moving tiles in combat and was wondering if there’s any way to fix it

spring grotto Jan 30, 2020, 12:18 PM

#

Not that we've found currently. But it's been reported as a bug

hearty summit Jan 30, 2020, 12:18 PM

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Damn :/

spring grotto Jan 30, 2020, 12:18 PM

#

Some people have said that it's caused by retrofit ships being in your fleet, so you could try removing them to see if it helps if you'd like, but it's not guarantee unfortuantely

hearty summit Jan 30, 2020, 12:18 PM

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I came back to the game just yesterday so i thought maybe my device isnt supported anymore but good to know.

#

I’ll try it, thanks.

woven sage Jan 30, 2020, 4:19 PM

#

Can I ask for some help?

#

I asked helped from General and it was a little.... crazy

spring grotto Jan 30, 2020, 4:20 PM

#

What exactly is the issue?

woven sage Jan 30, 2020, 4:22 PM

#

My main facebook account which was connected to my Azur Lane has been banned in someway. I want to unbind the said account.

#

📎 received_542178136381437.jpeg

spring grotto Jan 30, 2020, 4:23 PM

#

Ah, gotcha. So if the account has been completely banned, the options are to either try to regain access to the account from FB or to contact AL customer support and let them know of your situation w/ FB and that it's banned so that they can manually get it unbound for you on the backend

woven sage Jan 30, 2020, 4:24 PM

#

The problem is with the said FB account. The mobile numbers connected to it aren't working anymore.

#

I've tried using my email to retrieve my account but when I try to open the said FB account it just sends me back to the dead mobile numbers

spring grotto Jan 30, 2020, 4:26 PM

#

Okay, it's the same process still to get it unbound. You'll need to somehow regain access to the FB account or have customer support manually get it for unbound on the backend

woven sage Jan 30, 2020, 4:26 PM

#

Also, I just binded my AL to Yostar account a few minutes ago. Will that secure my progress or is there a chance that I might lose some of all the hard work I've put into grinding?

spring grotto Jan 30, 2020, 4:26 PM

#

Yeah, the Yostar bind will completely secure your account for you

woven sage Jan 30, 2020, 4:27 PM

#

Just to make sure. The Yostar account will secure all the progress I grinded for? I kinda dont want to lose all the hard work I've put into the game

spring grotto Jan 30, 2020, 4:29 PM

#

Correct. It will save your account completely (levels, ships, etc)

woven sage Jan 30, 2020, 4:30 PM

#

"Sigh of relief". Thank you so much. A appreciate the short convo we had. I was really worried of losing anyone of my precious ship girls. Not that I know that they aren't going anywhere I can rest easy now.

#

God bless you @spring grotto

spring grotto Jan 30, 2020, 4:34 PM

#

No problem at all RenownThumbsUp

warm spade Jan 30, 2020, 4:42 PM

#

@spring grotto Hi, I don't know if you remember me from yesterday, but I created dummy FB account, but I can't bind it to my account

polar scroll Jan 30, 2020, 4:43 PM

#

Hello, after the information about hash-files that pops up when I opened the application, my account connected to Twitter was deleted. How to recover and what to do to avoid repeating this problem.

sinful yoke Jan 30, 2020, 4:45 PM

#

your twitter was deleted or your azur lane account?

polar scroll Jan 30, 2020, 4:45 PM

#

Azur lane

spring grotto Jan 30, 2020, 4:45 PM

#

@warm spade Is the game giving you some form of error anything similar?
@polar scroll For Hash errors, try clearing the game's cache (or perhaps a full reinstall if that doesn't work). As for getting it back, just log into your Twitter account from the main menu and then choose the server that you previously played on

warm spade Jan 30, 2020, 4:45 PM

#

@spring grotto yes, 100221

sinful yoke Jan 30, 2020, 4:46 PM

#

your account is just on a different server, try all of them if you dont remember @polar scroll

spring grotto Jan 30, 2020, 4:48 PM

#

@warm spade Hm....we've only had one other person get that error before thinkZed And they stated that it randomly fixed itself (apparently after changing their FB picture, but no idea how that would affect anything). So perhaps try restarting your device as well as clearing the game cache. Just to test out some simple steps firstly

polar scroll Jan 30, 2020, 4:50 PM

#

I just downloaded Azur lane and connected my account, but that's what happened, so I write here

📎 JPEG_20200130_195037.jpg

#

Sec

#

📎 JPEG_20200130_195116.jpg

sinful yoke Jan 30, 2020, 4:52 PM

#

you need to physically log into all of them to get the user icon back

spring grotto Jan 30, 2020, 4:52 PM

#

You need to log in w/ Twitter on that title screen. And once you do, just choose the correct server. If you don't happen to remember it off the top of your head, just try logging into all of them. And as well, don't pay attention to the character icon as that wont show up till you fully log into the server for the first time

warm spade Jan 30, 2020, 4:52 PM

#

@spring grotto sure, I'll try that!

polar scroll Jan 30, 2020, 4:53 PM

#

Now I am writing from the phone, where it all began

#

Just yesterday, I played from this Twitter account on the Washington server ...

📎 IMG_20200130_195611.jpg 📎 JPEG_20200130_195528.jpg 📎 JPEG_20200130_195503.jpg 📎 JPEG_20200130_195421.jpg

spring grotto Jan 30, 2020, 4:59 PM

#

Did you log in w/ Twitter on the title screen?

polar scroll Jan 30, 2020, 4:59 PM

#

Yes

spring grotto Jan 30, 2020, 5:00 PM

#

Okay, try logging into all the servers first. Fully logging into them. Just to try them

polar scroll Jan 30, 2020, 5:05 PM

#

I have second accaunt on Facebook.This is a new account, but the deleted one was very old, which I would not want to lose.

📎 JPEG_20200130_200221.jpg 📎 JPEG_20200130_200239.jpg 📎 JPEG_20200130_200257.jpg 📎 JPEG_20200130_200343.jpg

warm spade Jan 30, 2020, 5:07 PM

#

@spring grotto I managed to bind my dummy FB account but it still doesnt allow me to unbind Twitter account. Screen incoming

#

📎 84071354_298868377736719_2151539836589178880_n.jpg

polar scroll Jan 30, 2020, 5:09 PM

#

@spring grotto, soo, what should I do

#

?

sinful yoke Jan 30, 2020, 5:12 PM

#

@polar scroll have you logged into all servers yet? UniSip

polar scroll Jan 30, 2020, 5:12 PM

#

Sec

spring grotto Jan 30, 2020, 5:19 PM

#

@warm spade Hm...that's more of a tricky one. The only fix we have had for that one is to try using a different network,restarting your network router/device, or perhaps trying a free VPN. But unfortunately they're not a full guarantee CoconutThink

polar scroll Jan 30, 2020, 5:21 PM

#

I didn’t have such problems on Facebook, the account was determined immediately, while when I log in to my account on Twitter, when I open my account, the Washington server throws me to the very first level, as if I just created this account, but him at least a month.

📎 Screenshot_20200130-201618.png

still phoenix Jan 30, 2020, 5:22 PM

#

@misty crow thank you :3

#

another question

#

once I link my account to twitter

#

can I unlink it later on?

misty crow Jan 30, 2020, 5:23 PM

#

you can if you have other binds

polar scroll Jan 30, 2020, 5:23 PM

#

@sinful yoke,And this is a main problem

#

on the tablet, I even reinstalled the game a couple of times, but that didn't help either.

#

@sinful yoke,that's what on the phone

📎 Screenshot_20200130-202916.png

#

@sinful yoke, Since this all started

sinful yoke Jan 30, 2020, 5:35 PM

#

did you reinstall?

polar scroll Jan 30, 2020, 5:35 PM

#

@sinful yoke, yes

#

@sinful yoke, 3 or 4 times

#

On laptop

#

@sinful yoke, phone part I’m a little scared to touch, because this is probably the last connection with my old account

sinful yoke Jan 30, 2020, 6:51 PM

#

@polar scroll do you have your uid?

dusk lynx Jan 30, 2020, 7:36 PM

#

I would appreciate some help unbinding a Yostar account. I tried to log in with my Yostar account and ended up creating a new account. I have an existing account that I linked via Twitter. I would like to unbind my email/Yostar account from the new account, and bind it to the same account I have linked to Twitter.

echo heath Jan 30, 2020, 7:37 PM

#

You'll need to contact customer support to unbind Yostar

#

/techsupport

pale pagodaBOT Jan 30, 2020, 7:37 PM

#

dusk lynx Jan 30, 2020, 7:38 PM

#

Got it, thank you

still phoenix Jan 30, 2020, 8:00 PM

#

I am trying to change my nickname but this always pops up.. does anyone know what it says?

📎 image0.png

keen raft Jan 30, 2020, 10:00 PM

#

MutsukiStare

ancient raptor Jan 30, 2020, 10:15 PM

#

I can’t believe I have to go through so much of this for this one game

chrome light Jan 30, 2020, 10:21 PM

#

this is not really a problem but when does idol skins come out (sorry, i don't know the right channel to ask this question)

echo heath Jan 30, 2020, 10:22 PM

#

What idol skins?

chrome light Jan 30, 2020, 10:22 PM

#

you don't know?

sinful yoke Jan 30, 2020, 10:22 PM

#

theyre not skins

chrome light Jan 30, 2020, 10:22 PM

#

not skins?

sinful yoke Jan 30, 2020, 10:22 PM

#

and wait for patch notes for a date

chrome light Jan 30, 2020, 10:22 PM

#

oh okay, i thought they were skins

sinful yoke Jan 30, 2020, 10:22 PM

#

we do not have the answer yet

#

theyre seperate ships

chrome light Jan 30, 2020, 10:22 PM

#

ooh

#

all i want is ironblood cutie one. that's why i asked cuz i can't wait for it

#

📎 unknown.png

#

this is what i meant

#

is the spee one skin though coz it's L2D and costs gems?

echo heath Jan 30, 2020, 10:25 PM

#

Some are skins, some are a "new" ship.

chrome light Jan 30, 2020, 10:25 PM

#

ag okay

#

i love spee too much XD

#

i am a degen

#

but anyway, thank you~

keen raft Jan 31, 2020, 12:18 AM

#

MutsukiStare

sage oriole Jan 31, 2020, 2:34 AM

#

Can someone help me with a probably minor thing?

echo heath Jan 31, 2020, 2:40 AM

#

With what?

sage oriole Jan 31, 2020, 2:40 AM

#

Who do I talk to or what do I do if I'm wrongfully muted in AL?

echo heath Jan 31, 2020, 2:43 AM

#

Nothing you can really do. This system is bad. Your only option to get unmuted is to message customer support, but how long they take and considering it's a holiday, by the time they get back to you you'll already be unmuted so all you can do is wait

sage oriole Jan 31, 2020, 2:44 AM

#

I'll notify them when they get back then about the prob. Thing is that I know who is doing it but Oh well. I love this game and do feel like I'm being attacked for no reason. Thank you though.

sinful yoke Jan 31, 2020, 2:44 AM

#

report the user if you feel they are doing it

#

/bugreport

#

wrong one

#

!bugreport

fair shellBOT Jan 31, 2020, 2:44 AM

#

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

sage oriole Jan 31, 2020, 2:45 AM

#

Thing is I'm not 100% sure so I don't want to make a false accusation

sinful yoke Jan 31, 2020, 2:45 AM

#

AmazonPoint player report option above

#

then you dont know EntyLUL

sage oriole Jan 31, 2020, 2:45 AM

#

I just ended up blacklisting them

#

Only been muted twice, and it's been while this player was present.

sinful yoke Jan 31, 2020, 2:45 AM

#

devs already know of spam and mass reporting being an issue though

sage oriole Jan 31, 2020, 2:45 AM

#

If they already know then that cool.

#

Also the BiskoLUL wasn't necessary. Lol.

placid drift Jan 31, 2020, 3:31 AM

#

📎 Screenshot_20200130-223023_Azur_Lane.jpg

#

Any1 knows how to deal with this? I alreadey re started.the.game but didnt work

spring grotto Jan 31, 2020, 3:32 AM

#

One or more of your shipgirls is ideally out on a commission right now

placid drift Jan 31, 2020, 3:35 AM

#

Oh true i put nelson in comm by mistake, tks 😃

spring grotto Jan 31, 2020, 3:36 AM

#

No problem RenownThumbsUp

carmine hedge Jan 31, 2020, 5:06 AM

#

Halsey Powell is not saying her voice lines for me. D:

cobalt snow Jan 31, 2020, 5:06 AM

#

she may not have voice lines yet, many new ships don't

sinful yoke Jan 31, 2020, 5:07 AM

#

she doesnt

carmine hedge Jan 31, 2020, 5:07 AM

#

Oh ok.

polar scroll Jan 31, 2020, 5:14 AM

#

Yyyeeees!!!somehow my account recovered itself!

eager igloo Jan 31, 2020, 8:51 AM

#

Anyone knows how long i need to wait for account recovery?

cinder cape Jan 31, 2020, 10:26 AM

#

Hi, guys so I came back after seeing an updated interface of AL, I login in my facebook account, but it leads me to the beginning of tutorial with my account nowhere to be seen. Is there any way to recover my account?

misty crow Jan 31, 2020, 10:39 AM

#

@cinder cape did you select the correct server

#

@eager igloo support is currently away due to the cny vacation and the extended holidays as a result of the outbreak, so response time will be slower

cinder cape Jan 31, 2020, 10:40 AM

#

I have tried all servers and nothing comes up. It doesn't help me to remember the UID as the last time I played was 2 years agp

eager igloo Jan 31, 2020, 10:40 AM

#

Ok thanks for information RenownThumbsUp

cinder cape Jan 31, 2020, 10:41 AM

#

It gives me an error of Account Creation Failed 100112

#

whenever I try to login facebook

misty crow Jan 31, 2020, 10:41 AM

#

From which menu were you logging in from?

cinder cape Jan 31, 2020, 10:41 AM

#

When i launch the game

misty crow Jan 31, 2020, 10:43 AM

#

https://i.imgur.com/roy6tih.jpg

Imgur

#

From the log in menu in step 4 and not the settings right

#

Are you sure you binded your account even

cinder cape Jan 31, 2020, 10:45 AM

#

yes since whenever i try to login in my facebook it would say you have previously authorised this app

misty crow Jan 31, 2020, 10:46 AM

#

And you've tried every single server, Washington, Sandy, Lexington, Avrora

cinder cape Jan 31, 2020, 10:46 AM

#

yes

misty crow Jan 31, 2020, 10:46 AM

#

Is it possible that you have another FB account you used?

cinder cape Jan 31, 2020, 10:47 AM

#

nope

#

i tried playing through the tutorial

#

and searched my name

#

and i see it

misty crow Jan 31, 2020, 10:48 AM

#

If that's the case

#

/techsupport

pale pagodaBOT Jan 31, 2020, 10:48 AM

#

misty crow Jan 31, 2020, 10:48 AM

#

Please contact them ^

#

Please note that customer support is currently away due to the cny vacation and the extended holidays as a result of the outbreak, so response time will be slower

cinder cape Jan 31, 2020, 10:49 AM

#

Alright thanks

dusky fossil Jan 31, 2020, 1:08 PM

#

on Empery Monopoly , i got 5 tech box in pop up but got 5 elite cat box instead ... intended or bug ??

misty crow Jan 31, 2020, 1:13 PM

#

known bug

sage tusk Jan 31, 2020, 3:09 PM

#

ticket open since 19th of October cry_yuuka

cobalt snow Jan 31, 2020, 3:20 PM

#

If it's been that long, I'd send a new one while bringing up that old one

grave bridge Jan 31, 2020, 5:00 PM

#

Help restore account by UID

twilit arrow Jan 31, 2020, 6:16 PM

#

My game suffers from frequent crashes what should I do?

strong ridge Jan 31, 2020, 6:23 PM

#

by new house

sinful yoke Jan 31, 2020, 6:28 PM

#

@grave bridge can you send your uid?

#

@twilit arrow what device?

twilit arrow Jan 31, 2020, 6:29 PM

#

iPad mini

sinful yoke Jan 31, 2020, 6:29 PM

#

but which model

twilit arrow Jan 31, 2020, 6:51 PM

#

2nd I think

echo heath Jan 31, 2020, 6:56 PM

#

You don't have the minimum amount of RAM for the game then

twilit arrow Jan 31, 2020, 6:57 PM

#

Oh

sinful yoke Jan 31, 2020, 7:00 PM

#

yeah thats pretty old LeanderXD

#

they dont run anything anymore

#

I have one and might as well just turn it off and never use it again in my case, its extremely slow and laggy

twilit arrow Jan 31, 2020, 7:01 PM

#

Everything works fine for me it’s just Azur lane that won’t work

coral tartan Jan 31, 2020, 7:34 PM

#

I cannot disconnect my twitter account, it shows Account binding with TW/FB failed: 100213 every time, any idea how to deal with this?

spring grotto Jan 31, 2020, 7:36 PM

#

That's due to the fact that it's the only bind on your account. The game won't let you unbind the only bind that's on your account. So you'll need to place at least one other bind on it to unbind the Twitter

coral tartan Jan 31, 2020, 7:40 PM

#

Oh cool

#

Will the yoster account be able to store account data like TW or FB acc as well?

spring grotto Jan 31, 2020, 7:42 PM

#

Yepp, it will ChocolaWink

coral tartan Jan 31, 2020, 7:43 PM

#

Great, thank you!

coarse moat Feb 1, 2020, 12:49 AM

#

Game lagging with fleets containing retrofitting ships, known issue?

spring grotto Feb 1, 2020, 12:51 AM

#

Yepp, it is

noble pawn Feb 1, 2020, 2:41 AM

#

Is ALCS away on break? 3 days no response

spring grotto Feb 1, 2020, 2:42 AM

#

They currently have a very limited support staff due to extended CNY and the circumstances that CN is going through right now

noble pawn Feb 1, 2020, 2:42 AM

#

I see, thank you

manic wadi Feb 1, 2020, 4:31 AM

#

Can I remove downloaded voice data without reinstalling the game? My phone storage is getting tight

spring grotto Feb 1, 2020, 4:40 AM

#

Hm...don't believe there's any known solid ways of doing that, sorry to say

pale cloud Feb 1, 2020, 4:50 AM

#

Excuse me?

#

There's nobody reply my question...

#

Just wanted to ask if I used core to exchange part but I never receive it at all. Is this a bug

spring grotto Feb 1, 2020, 4:54 AM

#

Are you sure it's not in your depot? And can you screenshot of your depot?

pale cloud Feb 1, 2020, 4:54 AM

#

Please correct me if I found a wrong place to ask this question

#

Yes

#

📎 Screenshot_20200130_163720_com.YoStarEN.AzurLane.jpg

#

I exchange type 94 aa

spring grotto Feb 1, 2020, 4:55 AM

#

And can you screenshot your depot?

#

Specifically of the purple rarity items

pale cloud Feb 1, 2020, 4:56 AM

#

The +6 is i exchange last time, not this time

📎 Screenshot_20200130_163744_com.YoStarEN.AzurLane.jpg

#

I was 3651 before exchange 3 parts

#

The core data

spring grotto Feb 1, 2020, 4:57 AM

#

Can you turned "Equipped" on? It's possible that you have it equipped to a ship on accident. The option to see all equipped items is towards the bottom left

pale cloud Feb 1, 2020, 4:57 AM

#

Nope

#

Wait i show u

#

📎 Screenshot_20200201_125828_com.YoStarEN.AzurLane.jpg

#

Really never receive at all

#

Never disassemble anything yet

#

Because I'm waiting you guys reply me 2 days ago

spring grotto Feb 1, 2020, 5:00 AM

#

Gotcha. If you truly didn't receive, please contact customer support then so that they can check on it for you on the backend for you

#

/techsupport

pale pagodaBOT Feb 1, 2020, 5:00 AM

#

spring grotto Feb 1, 2020, 5:00 AM

#

Pointland contact info for customer support

pale cloud Feb 1, 2020, 5:01 AM

#

Alright, thanks

glossy flint Feb 1, 2020, 8:07 AM

#

📎 Screenshot_2020-02-01-16-05-46-395_com.android.vending.jpg

#

i cant seem to buy anything even the one that costs $1

full vector Feb 1, 2020, 11:57 AM

#

I buy gems $4.99, money has been deducted but gems have not yet entered to account;(

narrow siren Feb 1, 2020, 1:15 PM

#

hey i got "fail to start stage 3010 : girl cannot" while going maid even , any help please

misty crow Feb 1, 2020, 2:06 PM

#

@narrow siren ships are in commission

#

@glossy flint please try restarting your device

#

/techsupport

pale pagodaBOT Feb 1, 2020, 2:06 PM

#

misty crow Feb 1, 2020, 2:06 PM

#

@full vector please contact them ^

glossy flint Feb 1, 2020, 2:07 PM

#

thanks i fixed it by deleting and downloading the game again

golden hill Feb 1, 2020, 2:26 PM

#

hello so basically lost my account

#

it was bound to a twitter that is now suspended

#

and i cannot use it to log back in

prime ginkgo Feb 1, 2020, 3:17 PM

#

i’m still stuck at 4-2 even though i cleared the mission

carmine hedge Feb 1, 2020, 4:02 PM

#

Hello so I have a problem, Everytime I open my Azur lane app only the logo shows up and that's it I
I even tried redownloading but it just shows this

📎 Screenshot_20200201-110142.png

sweet aspen Feb 1, 2020, 4:19 PM

#

... i recently réinstall azur lane (who uninstall alone dunno why...) And i litteraly Lost all my fleet...

misty crow Feb 1, 2020, 4:27 PM

#

did you bind your account @sweet aspen

#

@golden hill please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

#

@carmine hedge what kind of device are you using?

#

@prime ginkgo screenshots please

carmine hedge Feb 1, 2020, 4:28 PM

#

@misty crow mobile

misty crow Feb 1, 2020, 4:28 PM

#

as in what phone

carmine hedge Feb 1, 2020, 4:28 PM

#

android

misty crow Feb 1, 2020, 4:28 PM

#

...not what operating system

#

literally what model of phone

carmine hedge Feb 1, 2020, 4:29 PM

#

oh moto

sweet aspen Feb 1, 2020, 4:29 PM

#

@misty crow both of my gmail send me to didactitial

misty crow Feb 1, 2020, 4:29 PM

#

model not just brand

sweet aspen Feb 1, 2020, 4:29 PM

#

And i bound my first account

misty crow Feb 1, 2020, 4:29 PM

#

there's no gmail bind for AL

sweet aspen Feb 1, 2020, 4:29 PM

#

Yostar ?

misty crow Feb 1, 2020, 4:29 PM

#

did you mean a yostar bind

#

did you select the correct server?

sweet aspen Feb 1, 2020, 4:29 PM

#

...

#

Wait

misty crow Feb 1, 2020, 4:30 PM

#

there's 4 servers

sweet aspen Feb 1, 2020, 4:31 PM

#

Oof

#

Thx...

#

Dont used to reinstall AL

#

But why he uninstall alone ?

misty crow Feb 1, 2020, 4:32 PM

#

what?

sweet aspen Feb 1, 2020, 4:32 PM

#

My game uninstall by himself

#

My friend too

#

Dunno why

ancient raptor Feb 1, 2020, 4:33 PM

#

I remember I binded my account to Facebook
But Later on it didn’t install an update even if I did make room, it didn’t work
now I’m back where I was at the beginning

misty crow Feb 1, 2020, 4:34 PM

#

did you check if you're on the correct server?

#

@sweet aspen games don't just uninstall by themselves

sweet aspen Feb 1, 2020, 4:35 PM

#

I know but... For both of us je just disapear like that

ancient raptor Feb 1, 2020, 4:35 PM

#

Check on the correct server, I checked servers

misty crow Feb 1, 2020, 4:36 PM

#

again, no such thing as an app magically uninstalling from your device
if anything that's you or your phone

strong ridge Feb 1, 2020, 4:37 PM

#

are you sure about that

sweet aspen Feb 1, 2020, 4:37 PM

#

Probably my phone so, but just asking if ither have same problem ;-;

#

But thx for ur help anyway /o/

ancient raptor Feb 1, 2020, 4:38 PM

#

This is an iPad I re-installed after deleting it because it wouldn’t update
Mine was on sandy last I remembered correctly

cobalt snow Feb 1, 2020, 4:39 PM

#

Did you try logging in to every server? the indicator for servers don't pop up until actually logged in.

#

@sweet aspen do you need assistance with getting your account back, or did you have it bound before?

ancient raptor Feb 1, 2020, 4:45 PM

#

I need assist, because frankly I want my fleet back and not waste more of my life time getting back the iron and blood ships that I had from the event on which I started playing the game on.

cobalt snow Feb 1, 2020, 4:46 PM

#

if you tried actually logging into each server with your bound account, it's possible that you bound on the title screen or some other issue. do you have a screenshot or recall your UID?

ancient raptor Feb 1, 2020, 4:50 PM

#

All I know is what ships I had and the account name of it, I didn’t think game would mess up on me after so long.

Ether that or servers have been deleted

cobalt snow Feb 1, 2020, 4:50 PM

#

if it were an issue, it'd be server wide. your best bet is to consult CS at this point, then.

#

/techsupport

pale pagodaBOT Feb 1, 2020, 4:50 PM

#

ancient raptor Feb 1, 2020, 4:52 PM

#

You’re going to have to explain that step by step, I have a learning disability

cobalt snow Feb 1, 2020, 4:52 PM

#

In that case, let me go back from the top

#

For the account you are currently trying to recover, how did you bind it?

celest cloak Feb 1, 2020, 4:53 PM

#

I launched the game and keep getting unknown error 1 and the game refuses to log in. Game repair didnt do anything, what do?

cobalt snow Feb 1, 2020, 4:54 PM

#

@celest cloak try logging in with your bind methods at the title screen

celest cloak Feb 1, 2020, 4:55 PM

#

Shit, it works D: Thank you

fair bramble Feb 1, 2020, 5:16 PM

#

hello, can you help me with account? I can't log in, because e account was deleted half-year ago (((

#

I don't know what to do

misty crow Feb 1, 2020, 5:32 PM

#

did you bind your account? @fair bramble

fair bramble Feb 1, 2020, 5:33 PM

#

@misty crow, yes

misty crow Feb 1, 2020, 5:33 PM

#

have you tried logging in with said bind?

fair bramble Feb 1, 2020, 5:34 PM

#

yes

misty crow Feb 1, 2020, 5:35 PM

#

and what happens?

fair bramble Feb 1, 2020, 5:35 PM

#

nothing, I binded account with twitter

misty crow Feb 1, 2020, 5:36 PM

#

from which menu did you log in from

#

the settings

#

or the main menu

fair bramble Feb 1, 2020, 5:36 PM

#

main menu

misty crow Feb 1, 2020, 5:36 PM

#

did you select the correct server

fair bramble Feb 1, 2020, 5:36 PM

#

yes

#

twitter account was deleted and I can't recovery it

misty crow Feb 1, 2020, 5:37 PM

#

you'd need to email support then

#

/techsupport

pale pagodaBOT Feb 1, 2020, 5:37 PM

#

fair bramble Feb 1, 2020, 5:39 PM

#

I sent mail few days ago, but didn't get answer(

misty crow Feb 1, 2020, 5:44 PM

#

you have to wait a bit

#

since they're on extended leave due to the virus outbreak

hollow ridge Feb 1, 2020, 5:45 PM

#

Well the event name " Fight On, Royal Maid!" Is completed 100% but it's still locked ( story clips ) in my phone why?

📎 Screenshot_2020-02-01-23-13-24-396_com.YoStarEN.AzurLane.jpg 📎 Screenshot_2020-02-01-23-13-46-389_com.YoStarEN.AzurLane.jpg

misty crow Feb 1, 2020, 5:46 PM

#

there's another memory

hollow ridge Feb 1, 2020, 5:46 PM

#

Another?

#

Where?

misty crow Feb 1, 2020, 5:46 PM

#

there's another event with a similar name

#

check

hollow ridge Feb 1, 2020, 5:47 PM

#

Ok

#

Oh i found it thanks?

misty crow Feb 1, 2020, 5:49 PM

#

yeah those memories are for the other run of the event en doesn;t have

hollow ridge Feb 1, 2020, 5:50 PM

#

Oh ok

golden hill Feb 1, 2020, 7:01 PM

#

Is there a way to check my uid even if i dont have access to my account?

misty crow Feb 1, 2020, 7:01 PM

#

nope

#

outside old screenshots

golden hill Feb 1, 2020, 7:02 PM

#

Thats epic

weary hazel Feb 1, 2020, 7:46 PM

#

Keeps crashing when I go to home area in hq

#

Reporting here seemed to have stopped it lol ty

full vector Feb 1, 2020, 11:03 PM

#

I already sent an email but no response

upbeat slate Feb 2, 2020, 12:58 AM

#

is there anyone i can contact for account recovery? my phone got smashed to pieces and im dumb and didnt bind

sinful yoke Feb 2, 2020, 12:58 AM

#

/techsupport

pale pagodaBOT Feb 2, 2020, 12:58 AM

#

upbeat slate Feb 2, 2020, 12:58 AM

#

missing uid though

sinful yoke Feb 2, 2020, 12:59 AM

#

do include your user info

upbeat slate Feb 2, 2020, 12:59 AM

#

is it still possible without uid i have receipts of purchase and all the other info

sinful yoke Feb 2, 2020, 12:59 AM

#

just send in username and server

upbeat slate Feb 2, 2020, 12:59 AM

#

thanks!

tall crest Feb 2, 2020, 2:37 AM

#

Anyone have experience with Bluestacks that could help me figure out an issue? Not really sure where to post it in here because it's not really AL tech support.

Hey guys, for some reason my controller stopped working on Bluestacks. It now controls my mouse instead of using the controller support for the game I'm playing. I can't seem to find any settings that changes between mouse + keyboard and my controller.

The game had a default controller layout and I'm trying to use that. I'm out of ideas. This started happening after accidently hitting a button on my controller and I don't know which one it was. I've mashed everything to try and fix it. 

Is there anyway to reset Bluestacks settings/preferences to factory default or something?
I'm beyond frustrated at this point

#

At this point I may have to just reinstall bluestacks, but I bet it'll have user data, including my preferences that have been screwed up, saved in some unknown location

shy cedar Feb 2, 2020, 3:16 AM

#

I'm now developing my azuma,I want to ask if my amagi here as you can see 0 exp at level 120. Compared to my other ships here level 120 as well but they still get 699 exp. Does she still contribute to the development exp?

📎 Screenshot_20200202-110415_Azur_Lane.jpg

echo heath Feb 2, 2020, 3:23 AM

#

Yes, and #gameplay-help can help you next time

shy cedar Feb 2, 2020, 3:26 AM

#

Okay thanks!!

uneven oar Feb 2, 2020, 4:18 AM

#

Is there any way I am able to sync my Azur Lane account with a different Facebook account?

cobalt snow Feb 2, 2020, 4:19 AM

#

as long as you have another bind method and both facebook accounts are accessible, you can unbind the FB bind and rebind it to another account.

uneven oar Feb 2, 2020, 4:19 AM

#

I see. I forgot what the other binding methods were. (Never logged out of Azur Lane in a long time.)

cobalt snow Feb 2, 2020, 4:20 AM

#

there's the twitter and yostar/email binds

#

make sure you bind in the settings screen

uneven oar Feb 2, 2020, 4:21 AM

#

Oh ok. If I recall, I remembered binding my email to it. But it was on a different server. So, does that mean the email is in sync with all accounts within the game, or just the server account itself?

cobalt snow Feb 2, 2020, 4:21 AM

#

should be all accounts within the game. the binds you use apply for any that you would make on other servers as well

#

which is why you need to make sure you're logging back into the right servers

#

think it should show up in the settings bind, in any case

uneven oar Feb 2, 2020, 4:22 AM

#

Ah ok. Thanks for the help Flyflu.

cobalt snow Feb 2, 2020, 4:22 AM

#

RenownThumbsUp

orchid goblet Feb 2, 2020, 6:47 AM

#

I keep getting this error

#

📎 image0.png

steel atlas Feb 2, 2020, 6:53 AM

#

exit out of dorm and reattempt?

gray sky Feb 2, 2020, 8:45 AM

#

Anyone tried offloading the app on iOS to see if it fixed the stuttering issue? Ever since the lasts patch I've been getting stutters when I move around in the map, and now it extended to sometimes during battle

tribal swan Feb 2, 2020, 10:13 AM

#

Quick question. I am currently travelling and in japan right now. I cant connect to the na server. So is there a way for me to play while on vacation or I just have to suck it up that I wont be able to connect for the duration of my vacation?

strong ridge Feb 2, 2020, 10:27 AM

#

are you sure you want to travel to japan right now under these circomstanses:O The coronavirus gonna get you good

tribal swan Feb 2, 2020, 10:33 AM

#

Proper hand hygiene and I have like masks and n95. Just got to be careful. And ur only more likely to get from close proximity etc. And really only a smaller percentage really get the big symptoms but usually occur on people with preexisting symptoms

sinful yoke Feb 2, 2020, 10:46 AM

#

@tribal swan use vpn

tawdry cairn Feb 2, 2020, 1:02 PM

#

Just asking, since I don't know I am the only one with the problem: My Hard-Mode Coutner didn't reset when reset happened. Am I the onle one?

misty crow Feb 2, 2020, 1:32 PM

#

Have you restarted the game @tawdry cairn

tawdry cairn Feb 2, 2020, 1:32 PM

#

PC was in sleep mode, but game reseted. But nope, no reset. I will try right away

#

uf yeah works now, thx lol

junior blade Feb 2, 2020, 3:33 PM

#

Hi i have a question, I bought some gems but it said i got an error, but the money was still taken out, what should i do?

spring grotto Feb 2, 2020, 3:33 PM

#

/techsupport

pale pagodaBOT Feb 2, 2020, 3:33 PM

#

spring grotto Feb 2, 2020, 3:34 PM

#

Pointland contact customer support and be sure to include your account information along w/ the purchase receipt so that they can get it fixed for you on the backend ChocolaWink

junior blade Feb 2, 2020, 3:34 PM

#

Ah thank you my dude/dudette

spring grotto Feb 2, 2020, 3:34 PM

#

No problem Keikuthumbsup But just to let you know as well, please do expect a bit of delay due to the extended CNY and the circumstances that CN is going through right now

junior blade Feb 2, 2020, 3:56 PM

#

Um so i have been trying to contact them but i keep getting a message back asking to explain my inquiry

#

Is that supposed to happen or am I doing something wrong?

spring grotto Feb 2, 2020, 3:59 PM

#

Yeah, that's just their automated response. As long as you've sent in all your information, you're good to just wait for their actual human response.

junior blade Feb 2, 2020, 3:59 PM

#

Phew, that had me a bit worried, thank you again

halcyon spire Feb 2, 2020, 4:27 PM

#

I still wonder how long it takes to get an answer.. I wrote a ticket back on 31st december and still didn't recieve an answer BataanCry

misty crow Feb 2, 2020, 4:27 PM

#

might want to send them another one

halcyon spire Feb 2, 2020, 4:28 PM

#

I did write a second one on 19th January too, but now with the CNY..

remote ridge Feb 2, 2020, 6:27 PM

#

I bought the lucky bag and never got it. Im not sure if ill get a response before the event is over. I intended on using the gems to buy some skins. Should I refund it and purchase it again?

tough vessel Feb 2, 2020, 6:59 PM

#

this happens on both my phone and on nox

📎 unknown.png

rocky dagger Feb 2, 2020, 7:33 PM

#

Apparently theres suppose to be a bunch of side quest that give ya gems for 3 staring a lvl except it dont show in mine

📎 video0.mp4

brave maple Feb 2, 2020, 8:42 PM

#

You need to clear the stage first and then the 3 star quest appears

echo heath Feb 2, 2020, 9:12 PM

#

they should be in main anyway iirc

pastel skiff Feb 2, 2020, 9:29 PM

#

*+

thorny acorn Feb 2, 2020, 10:28 PM

#

📎 Screenshot_20200202-172428_Google_Play_Store.jpg

#

why an extra dollar :( ?

#

the other pack of gems dont even overcharge me

#

not even the 80 dollars one

sinful yoke Feb 2, 2020, 10:30 PM

#

blame google

#

nothing we can do about it unfortunately

sullen crag Feb 2, 2020, 10:30 PM

#

At least it’s not an extra 4 bucks like it is on the AppStore 😩

sinful yoke Feb 2, 2020, 10:31 PM

#

that would be a currency conversion issue Thinkpitz

thorny acorn Feb 2, 2020, 10:31 PM

#

hmmm

#

thats weird

sullen crag Feb 2, 2020, 10:33 PM

#

I always thought it’s the 10% Apple tax, since prices on the Playstore are okay, except for the 40€ pack.

thorny acorn Feb 2, 2020, 10:34 PM

#

do you get the same tax for buying the 40 dollars pack?

#

i mean

sinful yoke Feb 2, 2020, 10:34 PM

#

no the extra dollar is googles issue

#

they wont fix the pricing

#

as I said before WarShrug blame google, because they won’t fix it despite being asked to multiple times

thorny acorn Feb 2, 2020, 10:38 PM

#

sigh

Im gonna have to pay that extra dollar then. Stupid google conversion

weary zephyr Feb 2, 2020, 11:31 PM

#

Why is Javelin saying the exact same thing as Z23

📎 image0.png 📎 image1.png

cobalt snow Feb 2, 2020, 11:32 PM

#

It's a known issue, would be more appropriate in #bug-reports in the future

blazing zodiac Feb 3, 2020, 2:10 AM

#

Should I send a new email/DM? email hasn’t been replied to yet since the automated message and the DM hasn’t been replied to either, I sent the email on December 27th and the DM on January 13th.

#

I don’t mind the wait, just checking to make sure I get a refund or something.

sinful yoke Feb 3, 2020, 3:03 AM

#

theyre not in office

fiery smelt Feb 3, 2020, 5:38 AM

#

Can someone tell me how long it takes for the support team to respond? I've been waiting for 7 days. Thanks Pm me

spring grotto Feb 3, 2020, 5:40 AM

#

The response will be delayed. There's no true estimate right now due to the extended CNY and the circumstances that CN is going through right now

hushed trench Feb 3, 2020, 5:41 AM

#

Hey I need your help I already do an transaction for a 600 gems and it's said double but after that I still didn't get 1200 gems isn't that weird

#

Let me send the screenshot

#

This is after I buy the 600 gems but I don't get the double

📎 Screenshot_20200203_123347.jpg

#

Can you guys help me pls

fiery smelt Feb 3, 2020, 5:43 AM

#

humm.. ok. thx

spring grotto Feb 3, 2020, 5:43 AM

#

@hushed trench Try restarting the game once or twice just to see if they appear. If they don't though, please contact customer support via email at al.cs@yo-star.com with your account information along w/ the purchase receipt as they'll need to get it fixed for your account on the backend

hushed trench Feb 3, 2020, 5:44 AM

#

Hmm I see

#

Thanks I would do it

vestal dove Feb 3, 2020, 8:38 AM

#

Help please! when i replace a ship on my formation it says the replaced ship is in 'challenge mode' and i cant retire the ship

#

📎 Screenshot_20200203-183828_Azur_Lane.jpg

echo heath Feb 3, 2020, 8:46 AM

#

if you're using them in the event take them out

frail basalt Feb 3, 2020, 8:46 AM

#

I need help for this issue

📎 Screenshot_20200123-172900.jpg

echo heath Feb 3, 2020, 8:47 AM

#

try restarting your phone and then logging out of your google play or app store and then re-logging in and then starting AL back up and trying again

frail basalt Feb 3, 2020, 8:48 AM

#

TirpThink

#

Nope, doesn't work

echo heath Feb 3, 2020, 9:10 AM

#

are you using an emulator or a phone?

frail basalt Feb 3, 2020, 9:20 AM

#

Phone

#

Huawei nova 2i

echo heath Feb 3, 2020, 9:22 AM

#

Hmm... I've heard Huawei have issues with the AL client in general so that might be something.

What country are you trying to purchase from?

frail basalt Feb 3, 2020, 9:24 AM

#

Malaysia

#

I give you the history

#

📎 Screenshot_20200203-172457.jpg

echo heath Feb 3, 2020, 9:26 AM

#

Hm, well I haven't specifically heard of any purchase issues from Malaysia.

My guess is it's the phone being weird.

Maybe @spring grotto can help you more. I'm not sure if there's a definitive fix

frail basalt Feb 3, 2020, 9:27 AM

#

Ok

dusky fossil Feb 3, 2020, 10:00 AM

#

heyaa ~ .. does AL work on Android 10 ?? ...

misty crow Feb 3, 2020, 10:01 AM

#

Yes

#

It should

#

But may not be optimised fully

spiral whale Feb 3, 2020, 10:56 AM

#

Huh. So I uninstalled Azur Lane for a time, then when I came back I noticed my Yostar account got disconnected from my ingame account. I had logged in through Facebook so I managed to retrieve it, but when I tried to re-register my Yostar account it told me that the user “Airi” is registered under my email?

slim nest Feb 3, 2020, 11:15 AM

#

I want to download this game but I don't want to download it on Google Play Store lol, I have trust issues with google play store as it have errors with games with high data, can i download this game's data/obb just via the apk?

spring grotto Feb 3, 2020, 12:36 PM

#

@frail basalt Hey there, sorry for the delayed ping. For that API issue, if you're still having it, can you try logging fully out of your Google account in your phone settings and then relogging into it?

frail basalt Feb 3, 2020, 12:36 PM

#

Already tried that

#

I delet it and rejoin

spring grotto Feb 3, 2020, 12:36 PM

#

In your phone settings? And you logged fully out of your Google account?

frail basalt Feb 3, 2020, 12:38 PM

#

Done, already delet the Google profile in the phone

spring grotto Feb 3, 2020, 12:39 PM

#

Okay. Well if you truly fully got out of the Google account and then relogged into it on in your phone settings, then please get a screenshot of the logs when you're getting that error code and send it into support via email at al.cs@yo-star.com. Unfortunately if that mentioned fix didn't work for you, they might need to see if they can see anything in the logs

#

/logmode

pale pagodaBOT Feb 3, 2020, 12:39 PM

#

https://youtu.be/l3ujs7D0tFE

YouTube

Azur Lane Official - Yostar

How to activate debug mode

How to activate debug mode :)

▶ Play video

spring grotto Feb 3, 2020, 12:40 PM

#

Pointland steps for opening log mode

frail basalt Feb 3, 2020, 12:40 PM

#

Ok

#

I got a few times by accident

#

Lemme try it again

#

That old ver can work
Not sure about this ver

#

@spring grotto

📎 Screenshot_20200203-205231.jpg

#

Here's the logs

spring grotto Feb 3, 2020, 12:53 PM

#

Okay. Send those logs over to al.cs@yo-star.com with your account information to see if official support can offer any insight on the backend

frail basalt Feb 3, 2020, 12:53 PM

#

Ok

#

The AL I'd?

spring grotto Feb 3, 2020, 12:56 PM

#

Yeah, your UID from AL. It can be found in your profile in game. It's a long string of numbers

frail basalt Feb 3, 2020, 12:56 PM

#

Like this one?

📎 Screenshot_20200203-205455.jpg

#

Ok ok

#

I'll do that after I got back home

shrewd night Feb 3, 2020, 1:14 PM

#

aaa i got a problem, azur lane wont open, on the note 10+, maybe because of the fact its an apk. but could someone help me? it did work with an apk on my s10 but that broke, also it might help if azur lane was avaliable in south africa, thanks.

#

📎 Screenshot_20200203-143448_Azur_Lane.jpg

misty crow Feb 3, 2020, 1:48 PM

#

You would need to reinstall

shrewd night Feb 3, 2020, 2:26 PM

#

i have 6 times, this one is a different apk

#

i cant get it off the play store cause its region locked

#

📎 Screenshot_20200203-153842_Google_Play_Store.jpg

outer herald Feb 3, 2020, 3:37 PM

#

What region are you in?

shrewd night Feb 3, 2020, 3:44 PM

#

south africa

median needle Feb 3, 2020, 7:10 PM

#

have you tried using qooapp? you can also try apkpure.

shrewd night Feb 3, 2020, 7:29 PM

#

huh, i havent let me try that

#

it works, thank you!

keen raft Feb 3, 2020, 8:05 PM

#

@median needle LaffeyStare

median needle Feb 3, 2020, 8:06 PM

#

LaffeyStare

carmine hedge Feb 3, 2020, 8:45 PM

#

zWave
Facebook blocked my account and I can't log in to the game to continue playing,I played the game a lot,and now I lost access to it, can I restore it to a new account? WarShrug

velvet swan Feb 3, 2020, 8:45 PM

#

Did you try to unblock the account? Like, was it the security verification block?

#

@carmine hedge I will need more info on that, you probably need to enter with the fb acc if you don't have your AL acc binded to a Yostar or Twitter one

carmine hedge Feb 3, 2020, 8:53 PM

#

it is written the account is disabled in Facebook

spring grotto Feb 3, 2020, 8:53 PM

#

@carmine hedge You could try getting your FB unblocked first. But if it'll be impossible or take a lenghty amount of time to complete, you could contact customer supposrt for AL by emailing them at al.cs@yo-star.com w/ your account information and that you need help recovering your account b/c your FB is now unusable

velvet swan Feb 3, 2020, 8:55 PM

#

Yeah if matters are this troublesome it's may be worth a shot contacting AL support, but I find it really unlikely that you won't get your fb acc back if that helps, it just might take a while so check better on your situation regarding FB

#

also bind it to something else too as soon as you login back into AL

#

@carmine hedge that's basically it

carmine hedge Feb 3, 2020, 8:59 PM

#

well, my Facebook account is disabled forever,now I have created a new account through yostar,and the campaign will have to go through all over again WarShrug

velvet swan Feb 3, 2020, 9:00 PM

#

@carmine hedge what do you mean it's disabled forever? did you terminate it?

carmine hedge Feb 3, 2020, 9:01 PM

#

📎 unknown.png

#

WarShrug

velvet swan Feb 3, 2020, 9:02 PM

#

I have no clue what's written there lol

#

but as I said it can be the temporary disable thing you can do, or fb locked it up for security reasons

carmine hedge Feb 3, 2020, 9:05 PM

#

most likely because of security,but how to unlock, I do not know,of course I'll try to unlock it,but it's fifty - fifty

sinful yoke Feb 3, 2020, 9:09 PM

#

please follow what toaster said to recover your al account

high wolf Feb 3, 2020, 9:16 PM

#

Hey my email connected to my Yostar account got hacked, is there anyway unlink the email? I still have my in-game account linked to my fb. Thanks for the help.

spring grotto Feb 3, 2020, 9:17 PM

#

You'll need to contact customer support for them to get it manually unbound on the back end for you

#

/techsupport

pale pagodaBOT Feb 3, 2020, 9:17 PM

#

spring grotto Feb 3, 2020, 9:18 PM

#

pointLand contact for customer support. And please be sure to include your account information ChocolaWink

high wolf Feb 3, 2020, 9:18 PM

#

Alright thanks 🙂

spring grotto Feb 3, 2020, 9:18 PM

#

laffeythumb

velvet swan Feb 3, 2020, 9:27 PM

#

@carmine hedge honestly i find it really unlikely you won't recover your account, security checks are fairly common and I and other friends already had to deal with it a couple times, it's nothing out of the ordinary

carmine hedge Feb 3, 2020, 9:29 PM

#

UnicornFused

velvet swan Feb 3, 2020, 9:31 PM

#

basically they notice some weird pattern on your fb accesses or some other random crap and lock you out to keep you safe, it also may be something extreme of out of the ordinary that you did while browsing it so don't fuss too much about it, just follow the steps and contact support if necessary

#

@carmine hedge at least that's the usual stuff, can't be sure because I don't understand the language your browser is set to

carmine hedge Feb 3, 2020, 9:32 PM

#

well, I sent them two photos confirming my identity, maybe they will restore the account

#

i live russia z35wow

velvet swan Feb 3, 2020, 9:34 PM

#

oh that makes sense, basically your situation is somewhat common and just a matter of dealing with the steps to solve it

carmine hedge Feb 3, 2020, 9:40 PM

#

okay, I'll go to bed, wait for a response from Facebook, maybe they'll restore it

undone sable Feb 4, 2020, 12:10 AM

#

Not sure if this is the correct chat, but I recently purchased gems but it got stuck on "Processing" for a long time. After about half an hour I gave up and restarted but the gems havent been added to my account. The money however has been removed from my paypal account, so I did pay for it. Could someone help me further with this?

spring grotto Feb 4, 2020, 12:12 AM

#

You'll need to contact customer support with your account information and the purchase receipt so that they can get it fixed for you on the backend

#

/techsupport

pale pagodaBOT Feb 4, 2020, 12:12 AM

#

spring grotto Feb 4, 2020, 12:12 AM

#

Pointland contact info for support

undone sable Feb 4, 2020, 12:14 AM

#

I see, I'll go contact them then, thank you ^^

spring grotto Feb 4, 2020, 12:19 AM

#

No probs Keikuthumbsup

wispy sage Feb 4, 2020, 2:54 AM

#

Hi. I had a JP account for a while now and it was bound to my twitter. but now when I try to login with that it says nothing is bound to that twitter. and I can't continue from it :/ I did try to see if mine was bound to a different twitter but that wasn't the case either. Anything I can do?

#

The twitter I used on it just boots me into a new account instead of the one I had

spring grotto Feb 4, 2020, 3:00 AM

#

Well we are usually only for the EN server, but it sounds like you simply didn't choose the correct server. Your account stays on the server that it was created on. If you happen to remember which one you played on in JP

fringe quartz Feb 4, 2020, 3:48 AM

#

Hi iv been having trouble fixing the in game store error code

#

📎 IMG-2405.PNG

spring grotto Feb 4, 2020, 3:51 AM

#

200220 is almost always a connection error. So if you haven't already, try restating your device and/or your network router. Or using a different network connection. Although if none of that works, try using a free VPN to see if that solves it

fringe quartz Feb 4, 2020, 3:51 AM

#

Thank you so much

spring grotto Feb 4, 2020, 3:52 AM

#

Keikuthumbsup

full prairie Feb 4, 2020, 7:33 AM

#

I need help to unbinded my facebook account from my azurlane,my fb acc suddenly get zucc

How to unbind it???

wispy sage Feb 4, 2020, 7:34 AM

#

@spring grotto I had made a few accounts in there. most servers just to try builds and stuff. but I kept on playing on sandiiego

misty crow Feb 4, 2020, 8:02 AM

#

/techsupport

pale pagodaBOT Feb 4, 2020, 8:02 AM

#

misty crow Feb 4, 2020, 8:02 AM

#

@full prairie you'd need to contact them as per the above message

full prairie Feb 4, 2020, 8:03 AM

#

@misty crow how?via email or?

misty crow Feb 4, 2020, 8:03 AM

#

full prairie Feb 4, 2020, 8:04 AM

#

@misty crow i have contact them but there's no response via email

misty crow Feb 4, 2020, 8:04 AM

#

When?

full prairie Feb 4, 2020, 8:06 AM

#

@misty crow

📎 Screenshot_20200204-150614.png

misty crow Feb 4, 2020, 8:06 AM

#

did you seriously send them 3 emails today

full prairie Feb 4, 2020, 8:07 AM

#

Well yes

sinful yoke Feb 4, 2020, 8:07 AM

#

why?

full prairie Feb 4, 2020, 8:07 AM

#

I didn't get response at all

sinful yoke Feb 4, 2020, 8:07 AM

#

did they respond? MutsukiStare

#

ZkkBore

misty crow Feb 4, 2020, 8:07 AM

#

For one, response time is at least 5 working days, and that's when office is in

full prairie Feb 4, 2020, 8:07 AM

#

Nope

misty crow Feb 4, 2020, 8:08 AM

#

Now they're away from office due to the situation in China

#

With the outbreak

full prairie Feb 4, 2020, 8:09 AM

#

Ah,that's explains why I haven't received a response at all

carmine hedge Feb 4, 2020, 10:00 AM

#

Someone can help me retrive my lost Azur Lane account?

It already bound with my FB account

But my FB account got hacked and I cant access it anymore...

Please help me...

I at commander level 93

Avrora server...

misty crow Feb 4, 2020, 10:29 AM

#

/Techsupport

pale pagodaBOT Feb 4, 2020, 10:29 AM

#

misty crow Feb 4, 2020, 10:29 AM

#

@carmine hedge please contact them as per the info in the above message ^

carmine hedge Feb 4, 2020, 10:31 AM

#

Aright.
.
Thanks, man

spiral whale Feb 4, 2020, 5:17 PM

#

📎 image0.png

#

When I try to re-bind my yostar account using my email that used to be bound to this account and got unbound for some reason??

#

The userid 100200 doesn’t show anyone

carmine hedge Feb 4, 2020, 10:03 PM

#

Oh, please someone help me!

I already email the CS

But their Reply are all same!

I have mailed them 5 times
With correct input

And their reply is still same!

Is meaning they cant help my probem?

And I must stop playing this game?

📎 Screenshot_2020-02-05-05-59-56-94.png

echo heath Feb 4, 2020, 10:09 PM

#

You have to wait for a person to actually respond to you

#

They're not in the office because of the holidays and the issue going on in china

#

so it's going to be a while before they can get in touch with you

carmine hedge Feb 4, 2020, 10:34 PM

#

Wondering like that

The Fans page on facebook said they take holiday until 30 January for Chinese new year holiday And they said will comeback at 31 January

Its already 05 February now...

Is they got extra holiday?

sinful yoke Feb 4, 2020, 10:39 PM

#

do you know of the situation in china? kirsch4Stare

#

country is mostly shut down (if not all)

molten plover Feb 4, 2020, 11:00 PM

#

should I file bug reports for incorrect dialogue lines?

sinful yoke Feb 4, 2020, 11:05 PM

#

yes

#

!bugreport

fair shellBOT Feb 4, 2020, 11:05 PM

#

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

sinful yoke Feb 4, 2020, 11:06 PM

#

you should check #bug-reports to see if its already known though

molten plover Feb 4, 2020, 11:58 PM

#

I sent a report, I'm not sure if it went through, it's not posted in the #known-bugs channel and I can't find it on the Trello board

carmine hedge Feb 5, 2020, 12:55 AM

#

Oh I See,

The plague's Already reaching the HQ
.
Sorry for that,

polar prism Feb 5, 2020, 2:18 AM

#

Is there any way to restore my account. I didn’t bind it and I moved to another phone.

jovial dove Feb 5, 2020, 2:21 AM

#

Contact CS about it and they could potentially help you out

#

Might take a few days for them to respond due to the situation in China

sinful yoke Feb 5, 2020, 4:52 AM

#

/techsupport

pale pagodaBOT Feb 5, 2020, 4:52 AM

#

sinful yoke Feb 5, 2020, 4:52 AM

#

@polar prism contact them with as much info as possible such as uid, username, servet

willow echo Feb 5, 2020, 7:13 AM

#

not related directly to AL but what happened to memu? it was working fine yesterday but now it's always stuck at some % when starting up

misty crow Feb 5, 2020, 7:36 AM

#

I mean, how are we supposed to know MutsukiStare

#

Go bug memu's tech support

willow echo Feb 5, 2020, 7:37 AM

#

UniHurt

keen raft Feb 5, 2020, 7:39 AM

#

MutsukiStare

thorny socket Feb 5, 2020, 7:49 AM

#

is anyone face lot lag since event start?

misty crow Feb 5, 2020, 8:24 AM

#

Known issue related to retrofit ships @thorny socket

thorny socket Feb 5, 2020, 8:48 AM

#

ok but why I got lag during battle on daily supply line distribution mission there is no retro sub on formation. or I should remove retro ship on other formation? @misty crow

#

is hard to aim cargo ship and boss with this lag

misty crow Feb 5, 2020, 9:06 AM

#

We haven't received such reports of lag on the sub weekly

#

ThinkZed

pseudo lantern Feb 5, 2020, 10:05 AM

#

admin pls help! I bought a trade license but I did not get anything, I don't know why but the game said that my method of paying is not allowed. I used my Icloud to pay. My account's UID 201767728, my username is Ketachi and my Icloud account i datbeu3799@gmail.com. Pls help me!

jagged dove Feb 5, 2020, 10:10 AM

#

admin pls help, is there a way for me to recover my account, i forgot which email i use to play the game, and he only thing's i remembered is my nickname "WayTooAby"

pseudo lantern Feb 5, 2020, 10:11 AM

#

This is my trade history. Pls help me

📎 84119796_206908070441447_1982878983431127040_n.jpg

wind nova Feb 5, 2020, 10:18 AM

#

bruh how new are you to the internet , stop posting personal info for everyone to see

sinful yoke Feb 5, 2020, 10:20 AM

#

only personal info they posted is their email YorkBruh

wind nova Feb 5, 2020, 10:21 AM

#

which is enough , what if some1 registers that email to a whole lot of spam/very questionable sites ?
heck there are ppl out that that can crack his pass

sinful yoke Feb 5, 2020, 10:21 AM

#

@pseudo lantern contact customer support along with your uid, username, server, and a receipt to receive the missing items

#

/techsupport

pale pagodaBOT Feb 5, 2020, 10:22 AM

#

sinful yoke Feb 5, 2020, 10:22 AM

#

form of contact above AmazonPoint

pseudo lantern Feb 5, 2020, 10:22 AM

#

@sinful yoke thank you

sinful yoke Feb 5, 2020, 10:23 AM

#

@jagged dove did you bind it previously?

jagged dove Feb 5, 2020, 10:24 AM

#

yes @sinful yoke but i forgot to what account, my concern is that i bind it with my old twitter account that get banned by twitter

sinful yoke Feb 5, 2020, 10:25 AM

#

you will have to contact customer support to remove the banned twitter bind from your account

#

did you bind to yostar?

jagged dove Feb 5, 2020, 10:28 AM

#

that's the things that i forgot, is it possible to check only by the nick name?

#

to check if my account still there or have been deleted because of the twitter account

sinful yoke Feb 5, 2020, 10:31 AM

#

accounts are not deleted

#

do you have your UID?

jagged dove Feb 5, 2020, 10:40 AM

#

Is that the number thing? I don't unfortunately

#

The only thing i remember is i play in Lexington server and my nickname is WayTooAby

sinful yoke Feb 5, 2020, 10:47 AM

#

can you check your email to look for any emails with Yostar?

jagged dove Feb 5, 2020, 11:26 AM

#

there is no email, i think i only bind it to the old twitter account

#

My friends that still playing the game just send me my character, is there any possibility i can get it back?

📎 IMG_20200205_183541.jpg

wintry mist Feb 5, 2020, 11:49 AM

#

Tried to buy the pack, but this keeps poppin up

📎 Screenshot_2020-02-05-18-49-01-54.png

strong ridge Feb 5, 2020, 3:48 PM

#

well now i have taken screenshots of my stuff , incase i get hacked. Good to know thank you

fair quest Feb 5, 2020, 4:37 PM

#

So I need help, I sent an email to get my secondary password resetted. I got a reply that it was done but my account is frozen now, could I get help with that please?

spring grotto Feb 5, 2020, 4:38 PM

#

Frozen? How so?

fair quest Feb 5, 2020, 4:43 PM

#

📎 Screenshot_20200205-114315_Azur_Lane.jpg

spring grotto Feb 5, 2020, 4:43 PM

#

thinkeh

#

Not sure why they did that. But unfortunately you'll need to email them about regarding the issue and let them know it's been frozen now and need help regarding that.

fair quest Feb 5, 2020, 4:44 PM

#

Ok thank you!

stray rapids Feb 5, 2020, 6:16 PM

#

I downloaded the game first time today, and I can't even get past the tutorial because the game keeps crashing(?) and sending me back to the start screen

#

Maybe my phone is too old? A Samsung Galaxy S3

spring grotto Feb 5, 2020, 6:18 PM

#

Yeah, unfortunately it's almost certainly the device. It's an older one in general and plus it only has 1GB of RAM which is lower than the minimum recommended amount for AL (which is at least 2GB)

stray rapids Feb 5, 2020, 6:20 PM

#

Aghhhh, that's a bummer

dawn karma Feb 5, 2020, 7:18 PM

#

I have like 48000 points and in haven't received some rewards for the Maid event like Newcastle

echo heath Feb 5, 2020, 7:21 PM

#

make sure you press collect multiple times

fluid sage Feb 5, 2020, 7:21 PM

#

I'm having the same problem as Toto

#

with not being able to purchase the lunar new year pack

#

ah just resolved it sorry about that, I had to update Google Play Games.

devout crypt Feb 5, 2020, 7:41 PM

#

Hi! I wish to contact CS-Gale#2262 or chewinggun#2258 about a transaction error in-game, but I can't seem to find them on the Discord member list. Is there someone who may provide some assistance, please?

echo heath Feb 5, 2020, 7:42 PM

#

You can directly DM someone through discord itself

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by just typing in their name

devout crypt Feb 5, 2020, 7:45 PM

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Oh! Right. Sorry, somehow I've been using the wrong function on Discord to DM. Thanks!

raven ermine Feb 5, 2020, 8:53 PM

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the last few hours i've been suffering from some massive frame drops on both nox and my phone, anyone else having the same issue as of late?

spring grotto Feb 5, 2020, 9:03 PM

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Is it only on the map of a stage? Or is it everywhere in the game?

raven ermine Feb 5, 2020, 9:03 PM

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seems to be everywhere, seems like frames are being skipped

spring grotto Feb 5, 2020, 9:05 PM

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Hm...if it's everywhere and not just the stage map, I'd suggest trying a file repair and/or clearing the game's cache to see if that clears it up. And personally, I've only been experiencing it on stage maps (but that one is a known bug due to retrofit ships)

raven ermine Feb 5, 2020, 9:06 PM

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stage maps, as in the ships when they move tiles they seem to skip now and then?

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tbf its mostly noticeable as that and in combat when multiple cv's launch their airstrike

spring grotto Feb 5, 2020, 9:07 PM

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Ye, that's the stage map. It's known to be having some issues right now (most likely due to retrofit ships for some odd reason)

raven ermine Feb 5, 2020, 9:08 PM

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hmm, well this is saratoga in this case

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and the combat issue seems to be happening when essex, saratoga and langley airstrikes get launched at same time, fps drops to near 0 for one or 2 seconds

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i'll try to replace saratoga with another carrier to see if the issue persists

carmine hedge Feb 5, 2020, 11:25 PM

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I will re tell my issue once more time.

I logged out from my account who binded fb, then I login to my old account binded with twiter

But. When I want login with facebook suddenly my facebook account is not aviable

When I checked it.
.
My fb got hacked and the hacker changes my fb pass

So, I cant access it anymore

What I have now only SS UID from my lost account...

When I email to CS

They Replay, I must have Screenshot s from my account binding setting.
.
But. Since I cant access it.
.
So, I cant provide it.....

Is there any hope for me got my account back?

Please help....

📎 Screenshot_2020-02-05-15-12-30-380_com.android.chrome.jpg 📎 Screenshot_2020-02-05-17-20-27-66.png

echo heath Feb 5, 2020, 11:26 PM

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tell them what you told us, that you don't have it ¯_(ツ)_/¯

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we can't do anything more than what customer support can do