tech-support

[timid wave]

There is an old phone, there are photos of the game where my account is

I searched, but there are no photos of the game id

[sinful yoke]

you dont have your uid?

[timid wave]

Yes

[sinful yoke]

so did you previously bind the account but logging in wont get the account?

[timid wave]

I can’t remember exactly how it was that, before switching to a new phone, I made a connection to facebook, then deleted the application on the old phone to check the progress, installed again, went through the facebook connection, and there was no progress

[sinful yoke]

make sure you’re logging into the right server

[timid wave]

Yes, I checked it, but it didn’t work out, the server was Candy, nickname kirigatu

I can try to find electronic purchases in the game

[carmine hedge]

@sinful yoke I have been restarting the app ever since you told me to and at last it works. Thank you!🙃

[timid wave]

Unfortunately could not find the account

[naive mortar]

is there a fix for this crashing problem
because the game keeps crashing whether it is a mid battle or just enhancing equipments or just idling

this problem made me stop playing AL for about 50 days

[topaz sky]

@naive mortar which device do you use?

[naive mortar]

Huawei Y6 Prime

[topaz sky]

Okay can u go to application in your phone settings and disable Google playstore

And no need to do factory reset

[naive mortar]

alright

what happens next

[echo heath]

Pretty sure AL simply has compatibility issues with Huawei phones, but maybe Eagle has a fix

[naive mortar]

I like to know more of this fix

[echo heath]

@sinful yoke was there ever a fix for Huawei phones or are they still not recommended?

[timid wave]

So is there a solution to my problem?

[gray anchor]

Any word when they plan to support Android 10?

[timid wave]

@sinful yoke I was able to log in to my old account using facebook binding, thanks<3

[topaz sky]

@naive mortar now it should probably work

@echo heath I did send a ticket way before when that lag issue started happening cause of changes is framework and thats when the game stopped working on Huawei devices but then I found out that by disabling Google playstore the game worked but I don't think the ticket I sent was given any attention.

[sinful yoke]

@gray anchor it can

@echo heath huawei are compatible but we find they are generally buggy

[echo heath]

sooo not very compatible? lol

[sinful yoke]

I mean, no

most are fine

just some people dont have very great ones etc while ram may be sufficient, things like storage space may be the killer

[gray anchor]

@sinful yoke I'll try to install again, but I wasn't able to a couple weeks back :/

[sinful yoke]

last time game broke when updating to android 10

it required a reinstall to fix the issues is all

[worthy edge]

Has anyone else been having lagging issues? The game is painfully slow to react/studdering/not acknowledging clicks ever since update

[static star]

the new "chat" feature accessed by the phone icon below the event icons is displaying the instructions in Chinese/Japanese? characters instead of English

[sinful yoke]

is chinese and a known bug

[static star]

ok thank you

[tepid wyvern]

I have also been having odd lag issues starting with today's update, any idea on a cause?

[dark sigil]

Same here, lag specifically on world maps when trying to move fleets and stuff.

[worthy edge]

[finite briar]

This wasn't in english. Is it common?

[worthy edge]

They do know about that. Just click like button & add a preset comment for the juustagram thing

[finite briar]

Ok.

[lavish torrent]

Where are we supposed to put the blu ray code in? Getting mixed answers.

[versed hollow]

are you talking about that code that gives you belfast's skin?

@lavish torrent

[lavish torrent]

Yes

[versed hollow]

where can i get that code?

[carmine hedge]

Hello i got a problem i juste changed my phone and i don't know how to get to my account

[sinful yoke]

did you bind it? @carmine hedge

@bleak fractal #known-bugs known issue

[bleak fractal]

Im playing on EN server and chinese text is showing up

[carmine hedge]

No i did't know about

The bind

[sinful yoke]

do you still have your old phone

[carmine hedge]

I think i have it but i accidently reboot the phone

[sinful yoke]

so you have no access to your original account?

do you know your username, server, and uid?

[carmine hedge]

My game username is demon 51 serveur Sandy and uid i can't remember

[sinful yoke]

alright, contact customer support and explain you lost your account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

please keep in mind theyre also on vacation for chinese new year

[slender berry]

I'm experiencing some heavy laggs in the sortie map screen (when moving around the map it lags and I do little teleport steps instead of a fluid movement. Your typical lag).

This happens on my phone (iPhone SE) as well as on my iPad (iPad Pro 9.7“).

Am I the only one experiencing this? It feels like it came with one of the last two updates.

It's also extremely noticable when switching between the fleets. There is a huge delay/lag before it finally switches to the other fleet as it did in the past.

I'm curious to know if it's just me/my devices or not.

The formation screen is also effected. Meaning when I drag&drop my ships around... 😓

[tepid wyvern]

You are not the only one, I'm experiencing it too; I think its a server side problem so we won't see a fix for a while. A full reinstall of the app didn't fix my issue at all

[tulip fern]

check your storage. It was laggy on one of my phones with less open storage amount. also using ios

[lavish torrent]

Should I contact yostar support on how to enter the blu ray code for Belfast skin?

[slender berry]

@tulip fern I still have 60GB available on my iPad. Or did you mean some in-game storage?

[violet sand]

Help me please

[alpine badger]

I bound my email (yostar account) to a blank azur lane save on a device I don't normally use. The device with my original progress is unbound. What do I do/who do I contact to undo the binding? So that I can bind it to my regular device.

The email is also bound to Arknights too which is fine. I want to keep that untouched.

[drowsy flare]

I was trying to bind to Twitter for a double binding, but someone took my Twitter account and used it for a binding.

[sinful yoke]

do bind your original progress (in settings) to one bind at least for now to keep your account safe as you go in the progress of removing that empty save, cs will remove it and that will allow you to bind it to your account @alpine badger

@drowsy flare contact cs to discuss options and solutions

make sure to include your account info both of you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[alpine badger]

Thanks!

[drowsy flare]

@sinful yoke I haven't done cs on awhile. How do I contact them?

[sinful yoke]

read message by z23 bot

[drowsy flare]

Ah ok

[jovial dove]

Sorry to bother, but if I didn’t receive the gems from the purchase i did, I contact the email listed above by Nimi, right? @sinful yoke

[torn meteor]

@sinful yoke I start the game, reach the start screen, tap once to login. the login successful, but the next tap doesn't bring me in? I can't leave the start page. Restarted many times. Same problem still.

[verbal crow]

hi, i got stuttering / lag when move from node to node ... my phone is Samsung A70 .

[shell shoal]

@sinful yoke Hello. This is the first time where I write with a problem by the game. My phone happened to crash and the only option was to reset it and when I log in into the game I can't do it via my google account. I didn't bind it with any other account, cuz it always logged in automaticly and all was fine. Does that mean, that there is no hope, by getting back all my progress in the game?

[drowsy flare]

@sinful yoke When I e-mail cs is the first reply an automated reply?

[flint pulsar]

@sinful yoke Hello im having the same problem as Kejpi

[atomic hound]

Are other people getting lots of lag too? It's nearly unbearable. I thought that it was because I installed Arknights but it doesn't seem to change in spite of the various attempted fixes I've tried.

[shell shoal]

@sinful yoke I've seen in the game in the help window that I can recover my account and bind it with a new one when I pass to you the need it info. Where can I send that?

[lapis dome]

The sister are trying to become one

And messing up my game

[echo heath]

recreate your formation

[lapis dome]

When I try and sortee for the event fight

Thanks

I kept trying to just replace instead of just clearing and recreating

Thanks for the help

[echo heath]

np

[tawdry minnow]

so uh

Nox was working fine yesterday, after the patch it's lagging like a bitch

menus are working fine

it's just in combat there's hitching but in the event sortie (dido) it lags everywhere

[sinful wyvern]

Hey
I just noticed that my Biloxi and Halsey powell werent in my Dock anymore. I locked them after building tho
They are also not in the archive, like they wouldnt exist at all
I restarted the game cuz I experienced a similar problem before but it didnt help
@sinful yoke

[echo heath]

You're probably missing them visually. Try sorting by time joined and see if they're there.

[sinful wyvern]

Theyre not

[echo heath]

Can you show us?

If you really got them and they're completely gone from the game, you'd have to e-mail customer support.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful wyvern]

Im reinstalling rn, if it doesnt help I'll message the support
But thanks

[teal vale]

Excuse me, I have a billing problem I wanted to clear and have contacted support via email. After the email was sent I got a response that seemed like an automated one telling me to elaborate with a note "### do not reply below this line ###". So, do I reply back with details or send a new one?

@sinful yoke

[echo heath]

Wait for someone to respond

[left roost]

i lost my account, is this the right place to ask for help?

[echo heath]

How did you lose the account?

[teal vale]

So I have to wait for a response on the email? Or are you referring to responding on discord?

[left roost]

after 3 months of quitting , i decided to download back AL and login using my previous binded fb account from the login screen

[echo heath]

@teal vale Yes, wait for them to get to your mail and respond to you

[left roost]

it started off with the tutorial and stuff , but after that i never saw my old account

[echo heath]

@left roost If you successfully logged in through FB which you bound your old account to and can't find your account, try all servers

Your server default probably reset and you're on a different one

[left roost]

@echo heath hey it works , thank you very much

[echo heath]

mhmm

[left roost]

wrong server lol

[teal vale]

This might be a stupid question to ask. Not knowing what to do I have already responded to the automated "please elaborate" message. Will I still get a response from them?

[spring grotto]

Yeah, you'll just need to wait for their actual human response

[teal vale]

Alright. Thank you

[fervent surge]

Anyone else lagging? I am playing on Samsung S10 and there is lots of lag moving from one point to another on the battle map

[spring grotto]

Some people have brought it up before

[ruby sedge]

Hi, what I am suppose to do with this?

[spring grotto]

Were you actually able to collect the heart? And as well, is that character at max affinity already?

[left carbon]

Hi guys. Why do I have this error?

[ruby sedge]

@spring grotto no, it is not

and I cannot collect the heart, too

[spring grotto]

Okay, just checking. Try restarting the game and/or your device firstly if you haven't already

[gaunt kraken]

Hi, I noticed that the Fight On Royal Maids is indicating 30/30 per difficulty.. is it correct? This morning it was 15/15...

[spring grotto]

Nah, it should be 15. It even is for me right now Have you tried restarting the app?

[gaunt kraken]

Yep, nevermind. I restarted it and my progress came back

[rotund oriole]

For some reason this showed up as a non English language

[gaunt kraken]

Thanks for the assist

[spring grotto]

@rotund oriole Yeah, it's a known TL issue
@gaunt kraken No prob

[austere oriole]

Where can I delete my account at

[spring grotto]

You can't delete AL accounts. If you wanna start anew, you'll need to either switch servers on the main screen (as each server will hold a different character) or fully uninstall the game.

[austere oriole]

I had a another account and left my main that was binded I accidentally pressed the Facebook login and now I can't get my other one back

[spring grotto]

Okay, so you did have your main account bound? The one you're wanting to get back

[austere oriole]

I want my alt back

The main was kendog1 I didn't want and the other was kendog2

The kendog2 in Washington turn to kendog1

[spring grotto]

And what happens when you log into Washington exactly? As well, did you have the alt bound to FB, Twitter, or Yostar?

[austere oriole]

I did kendog1 to FB on Sandy and when I click FB login by accident it turn my Washington kendog2 to kendog1 and now I can't turn it back

[lost walrus]

Is there any rewards for completing each painting? If there is I haven't gotten anythinf after finishing painting no.1

[austere oriole]

I delete my FB and the Washington server is still kendog1

My kendog2 is gone from it

[spring grotto]

@lost walrus Yeah, you do. Are you sure you fully completed No.1? It's possible you missed a spot
@austere oriole Okay, contact customer support then w/ your account information for your alt and let them know that you need help recovering it. Please email them at [e-mail]

[austere oriole]

I think kendog2 got deleted

[spring grotto]

Accounts aren't deleted off the game database

[austere oriole]

I went to Sandy and typed kendog2 in and it was successfully but everything is gone

[spring grotto]

So you can still recover it if you created it

[austere oriole]

Ok thx

What is UID

[left carbon]

If my question isn't answered, do I repost it or wait?

[spring grotto]

@austere oriole It's the user Id of the account. It's a long string of numbers that can be found in the profile in game while logged into the account. If you don't happen to have it, you can just provide username and server
@left carbon What's the issue exactly?

[left carbon]

I get this error when I try to click Twitter.

New device at school, old account.

[austere oriole]

It says it doesn't match the FB uid

[lost walrus]

@spring grotto oh ok nvm mb I did miss one little spot in the corner

[spring grotto]

@left carbon Hm...usually that happens only on the JP client Unfortunately can't say. Are you on iOS or Android?

[austere oriole]

Wait nvm

[left carbon]

Well, this new device is an iPad.

[spring grotto]

Gotcha. Since you're not able to interact w/ the app files on Apple like on Android, I can only say to try restarting the device, perhaps downloading the Twitter app if you don't to see if that helps it, or as a last resort do another fresh install

[austere oriole]

I can't unbind my account

New ariri error

I cannot unbind

[left carbon]

Thank you Toaster.

[austere oriole]

If I do a fresh install would I lose my account that wasn't binded

[spring grotto]

A reinstall would ideally lose any account on the app currently. But it sounds like it was already lost, in which case you'd need to contact customer support that way

[austere oriole]

What

Do I have to bind it to Facebook to recover it

[sinful yoke]

facebook/twitter/or yostar

[austere oriole]

Do I have to bind my account to recover it

Cause my old one wasn't binded

[sinful yoke]

yes

[thorny flare]

Hey, if I were to download azur lane onto another device how would I go about transferring my account data to it?

[austere oriole]

It won't let me unbins

Do I reinatall

[sinful yoke]

unless you mean vis customer service, if you contact them to recover your unbound account, then of course you wouldn’t need to bind

why are you trying to unbind?

[echo heath]

@thorny flare first pin in the channel

[austere oriole]

My old account

It says airi error

[thorny flare]

Thank you

[austere oriole]

I made a new one and left my old one that was binded I accidently press FB and my new one turned into my old one and can't change back

[sinful yoke]

are you trying to make a new account?

[austere oriole]

And now the old one won't unbind

[sinful yoke]

I would suggest changing servers instead of trying to make 2 whole new accounts

[austere oriole]

Did

Still binded to fb

[sinful yoke]

that is because you need 2 binds to unbind, or contact customer support to unbind them all

that is because binds are on all servers

as its “one account” for the bind, but the servers are more like multiple accounts within the bind

[austere oriole]

When I try to unbins it s ays new airi code error

Can I just reinatall and do the steps to get my new one back

[sinful yoke]

you cant get the new account back without having it bound, so you cant really reinstall assuming that the new one isn’t

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

if you want you transfer the bind to the new one, contact cs

make sure to include things like username, server, and/or uid

[austere oriole]

The new one was unbindes

Unbinded

Not binded

[sinful yoke]

yes so contact customer support to move the bind on the old account to the new one

[austere oriole]

It was not binded my new one

[sinful yoke]

they will merge the bind to the new one so that you can login to it the next time they respond to your email

[austere oriole]

No the one I want to recover was not binded

[sinful yoke]

this is the steps for account recovery of an unbound account

[austere oriole]

I know everything but the uid

[sinful yoke]

thats fine just send it over and they’ll get to finding it

[austere oriole]

So I don't have to bind the other new one

That they put my old one in

New*

[sinful yoke]

since you cant access it right now, they will bind it for you

[austere oriole]

Will

Ok

[flint pulsar]

@sinful yoke So can i get my account that i lost? No it wasnt bound. Im on a new phone too

[sinful yoke]

yes contact customer support with your username, server, and uid if you have it

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[flint pulsar]

thanks

[cyan tapir]

@sinful yoke my game is a bit laggywhen I move my ships in the map what should I do.

[next tusk]

@fair shell

[cobalt pelican]

I haven’t gotten a reply from them after the automated response and it’s been almost 24 hours

[cobalt snow]

it can take a while for an actual response, and their CS staff is currently limited due to them celebrating CNY
If you don't get a response within 2 weeks, I'd follow up though

[cobalt pelican]

Alright. Does that mean I can’t use the gems that I’ve bought until then?

Because I was overcharged

[cobalt snow]

I think you should be able to use them assuming you actually got the amount you were satisfied with and noted that you wanted a refund for the amount you were overcharged, at least I can't see what the issue would be

[cobalt pelican]

Yea I did ask to be reimbursed for the amount I was overcharged by

[cobalt snow]

Should be fine I think, but maybe note what you had used it for if it comes up for whatever reason when contacted by support

[cobalt pelican]

Oh ok yea I’ll do that. Thanks for the help

[hasty flume]

my game keep crashing when i fight dido

[spare vapor]

so my game soft locked, music still playing but game itself is unplayable and I'm in EX. Do I lose my ticket for nothing now?

will I be refunded for this?

ok I lost my ticket and didn't earn any points

[terse citrus]

Do you guys have links on the loading screens?

[jovial rock]

Is that bug or not but in English version there chinese or japanese language

[spring grotto]

Yeah, it's a known TL bug

[brittle yoke]

a question... is this an automated reply or do i need to explain my issue again?

||Hi there,

You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.

Thank you!||

[cobalt snow]

That's the automated reply, I believe

[brittle yoke]

ok thx

[weary hazel]

Is there a place to ask what program they used to make this game? I wanna make like a Paley one or tank one but I doubt I’ll even be able to make it in 50 years

[drowsy flare]

@brittle yoke I copy/pasted my response myself.

[brittle yoke]

thx

[proven sail]

sorry about the video, but the Fu Shun event thing is glitched for me, not sure if other people have this, but i do

[spring grotto]

Yeah, it’s a bug to where it reset an hour early. Just restart the app and wait for another hour for now

[torpid minnow]

What does this mean

I cant bind a yostar account

[sinful yoke]

generate a new code

[dim cradle]

Bug! After click the game, it hang after it displayed this message. The game won't respond at all

[sinful yoke]

try restarting and try again

as reset just happened

[dim cradle]

I tried and it worked but isn't it something that needs to be fixed?

I see

[sinful yoke]

if its fixed by restart, then no it doesnt

[dim cradle]

Oof to me then

Anyway, is Justagram a permanent feature in the game?

[carmine hedge]

Is this a glitch? Bc I don’t see new castle anywhere

[north shale]

@carmine hedge she's in here, if you click at the bottom right for personal rewards

[carmine hedge]

Ah ok

[green karma]

Do you need a certain amount of points to get the envelop in manjuu tower?

[frozen orbit]

Is anyone else stuck on loading and cant get in the game? Should i reinstall?

[cobalt snow]

I'd first check connections and alternatives (wifi/data/vpn).
After that a file repair by hitting the gear in the top corner.
Finally, if you're bound then I'd suggest a reinstall.

[shell shoal]

I writed an email to the English support and got an message back. I don't needs to reply to it right ? @sinful yoke

[fading kraken]

Uhm...

Is it just me who gets Chinese explanations?

[bleak plover]

Can anyone help me with this I can buy the lunar new year pack

But It give this message when I click on buy

[fathom scarab]

same with me, card declined but tested on other game can purchase and azurlane EN keep saying card declined

[vivid sedge]

I dunno if its just me. after I updated the game it lags when I move my fleet with retro ships in map but when I removed the retro ships, my fleet can move freely around the map

I tried to create new account in other server and I can move my fleet there without lagging

I dunno if my phone just succ or its an issue because Before maintenance i can still play normally

[vivid sedge]

nvm i think its already reported

[dusky fossil]

i can confirm with what @vivid sedge say , removing retrofitted ship from formation and lagging is gone ...

[vivid sedge]

yeah

Thank goodness I thought I was the only one

[dusky fossil]

@vivid sedge thank for tips ...

[vivid sedge]

Now I'll just wait for the fix

[dusky fossil]

if only Toaster , Kawaa & Restart around and can pin tips / workaround from @vivid sedge above regarding lagging issue ...

[verbal crow]

it works , thanks for tips @vivid sedge ... removing my Ayanami & Jintsuu and lag is gone ...

[carmine hedge]

hey i have an issue

i have a ping

and cant go to page 2

[bleak plover]

So guys how can I purchase the new lunar pack?

I can't while it always do that

[harsh hawk]

does anyone only get 2 red envelops today or is it just me?

[misty crow]

@carmine hedge you missed a C in bottom left corner

[balmy sphinx]

Hey guys anyone else notice biloxi's skin has a visual bug when unselecting the unique bg? It doesn't show the event default

[misty crow]

Please check in #bug-reports @balmy sphinx

[balmy sphinx]

Oh thanks!

[misty crow]

@bleak plover could you try restarting your device?

[carmine hedge]

ty ender

[carmine hedge]

how does one acquire artist role

[jovial dove]

Sorry to bother, but how do i send screenshots to CS in game? It just gets stuck on the one section after i select the screenshot @misty crow

[misty crow]

@jovial dove you take a screenshot and email/DM them via discord

[jovial dove]

[tranquil cobalt]

hello i need help
i keep trying to login via twitter but it keeps telling me unable to complete operation

nvm it worked after i restarted my phone

[bleak plover]

@misty crow I tried but it still giving me the same message

[misty crow]

Try signing out and into your Google play @bleak plover

[bleak plover]

From the game?

[misty crow]

As in in your playstore

[bleak plover]

Ok

Will try

But I don't have the game on my playstore account

[rapid vessel]

i have a purchase problem,who can help me ?

[misty crow]

@bleak plover it seems to be an error with trying to purchase through Google play that's why

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

@rapid vessel please contact them ^
Do note that they are away for the Chinese New Year break so replies may be slower

[rapid vessel]

my balance won't update

[jovial dove]

Not just Google Play. Happens on AppStore as well

Trying to solve the issue with CS atm. Suggest you do the same

They’ll ask for Receipt/Order ID of the purchase @rapid vessel

[rapid vessel]

i mean that i want to buy a box of gems . i bought a gift card redemed it i have enough money but when i get in game and want to buy the pack is says to me that i have only 2 euros , when i actually have the money

[bleak plover]

@misty crow OK then how to fix that is there is any other way to purchase?

[misty crow]

@rapid vessel how does it reflect in the store

[rapid vessel]

what do you mean?

[misty crow]

What balance does store show

[rapid vessel]

in al shows 2 euros and if i enter in google play it shows me 27

and i had 2 euros in the account but it hasn't update

[misty crow]

Try restarting your device

@bleak plover have you tried logging out and in anyways?

[rapid vessel]

i restarted nox player like 2 times already

[bleak plover]

@misty crow how can I do that?

[misty crow]

@bleak plover https://www.wikihow.com/Log-Off-Google-Play

@rapid vessel try waiting a day, if it still doesn't appear, contact support

[halcyon charm]

can anyone help me with this? if it means anything im not using usd, but i do have enough when you convert the usd to my country's money

[spring grotto]

Is the game currently available in your country or did you have to get it off a third party vendor such as QooApp/APKPure?

[halcyon charm]

yeah i think it is, its in google play im in the philippines btw

[craggy spoke]

hi i think i'm having a bug with the fleet tech (faction upgrade thingy?) my eagle union is constantly refreshing the upgrade timer

2 hrs

and it's been 4 hours (only counts down when i'm on the faction screen itself?

[wanton plover]

Anyone not able to log into the game all of a sudden?

[spring grotto]

@halcyon charm hm
..if it's available, I'd imagine it maybe something to do with the conversion from Google, bc I know they can be finicky about it at times
@craggy spoke try restarting your app and/or device. If that doesnt work, perhaps try a file repair from the settings menu in game just to see if that might solve it
@wanton plover it seems good for me right now

[halcyon charm]

do i just try again later? what do i do?

[craggy spoke]

ty!

[spring grotto]

@halcyon charm could try, or seeing if theres anything online regarding it. Or maybe a different payment type if possible
@craggy spoke

[halcyon charm]

ok thanks

[bleak plover]

@misty crow OK done I removed it and logged in should I try now?

I tried again but still the same problem

[proper marlin]

Dun know whr to ask so i m asking here
Can i get yat sen n the others now?

[rough vapor]

Is it normal that the game lags every time when we move one space in the map mode?

[proper marlin]

Normal if your phone is a potato

[rough vapor]

I have 6gb ram

anyways the map is Chapter 9 hard mode on Safe Clearing Mode, no fleet lock

[cobalt snow]

Known issue with lag

[devout sorrel]

@carmine hedge what the fuck

[quaint ridge]

on the topic of lag, I see there is a card for it mentioning it happens when moving but the lag/microstutters happens other places as well, on many UI actions, submarine attacks, ship swapping in combat prep, etc. I have iPhone 11 pro and the game used to be smooth as butter, now all this microlag in various places, hope this gets fixed once they get back to office

[rough vapor]

Got it thanks Flyflu

[quasi siren]

Hey, quick minor question, a friend a mine says it keeps showing 0 pts for him in the Event Ladder even tho he’s been grinding the event, is there any solution to this?

[echo heath]

Ladder doesn't update instantly. It's every hour or so

[quasi siren]

Yeah, I know, but he said he been grinding since yesterday

[dire patio]

I'm having a problem, but simply put, it's not letting me go to the game after I log in. Keep getting a network error. Which there is none on my device. All my other apps are working perfectly.

[echo heath]

Try restarting your device / modem or router. If that doesn't work you might want to try a file repair or reinstall after binding

[dire patio]

Already tried restarting the device. Same result.

How do I do a file repair?

[spring grotto]

From the title screen, it's the cog wheel at the top right

[dire patio]

Okay... found it

Starting repair.

Done... restarting game.

[dire patio]

Hope this works so I can actually play the game without it acting all weird.

[still tree]

guys i need help

its been a couple of hours but my balance doesnt update

not on emu and also not on phone

already did multiple force stops and cache clears

any other game shows that i do have money

pls help

current balance

when on azur lane

[peak nova]

I hit no on saying to exchange a challenge ticket to for the sortie and it started the battle... 😦

[still tree]

pls fix

i want to buy skins

[spring grotto]

@still tree No idea, sorry to say. I can only suggest to perhaps log out of your Google account in your phone's actual settings and relog into it. Or as a last resort, a fresh install of AL
@peak nova You can still do runs w/ no tickets

/15runs

[pale pagoda]

The first 15 runs you do each day give better rewards than normal. Once you hit 0/15, you can still fight, for the same number of contribution points, but the droprate of equipment blueprints is much lower. Your 15 runs reset each day, so you will get 15 more "drop-boosted" runs tomorrow. You can use challenge tickets to run "boosted" attempts when you run out of them.

[still tree]

ffs

[peak nova]

Oh I feel dumb now but I don't think that it was explained properly in the game. Thanks

[spring grotto]

It's in the event information under No.6

(or at least, pretty sure it was No.6)

[peak nova]

it only goes to 5 😛 but let me see if it is in there

oh nvm some of them go to 6

[still tree]

what if the balance never updates?

I'll never get the skins

[peak nova]

I'm sure that they will sort you out before the skins expire. You aren't the only person having issues and fixing stuff that allows people to spend money is kind of important.

[still tree]

ye but this happens to a lot of games

its simple to fix tho, u have to trigger ur Google play to refresh, this can be done easily but sometimes it just doesn't work and thats what is happening to me now

[still tree]

@spring grotto nvm mate, it got refreshed, gonna buy myself some dank skins

[spring grotto]

Awesome to hear!

[karmic gulch]

Can anyone help me with this? I've reinstalled the game twice

[still tree]

welp, take my fucking money

[versed scarab]

How do I use the Blu-Ray code?

Also I'm sorry, not sure where to ask this.

[echo heath]

@karmic gulch

Try to be on a stable connection and make sure you have no interrupts in connectivity while downloading

[karmic gulch]

Thank you

[lavish torrent]

@versed scarab https://twitter.com/AzurLane_EN/status/1200002235935019008?s=09

Azur Lane Official (@AzurLane_EN)

Dear Commanders,

The website for redeeming Azur Lane anime gift code is now open!

Link: https://t.co/WJjBpPR8Aj

Please follow these steps to redeem your code:
Language – Select EN Server – Select Game Server – Enter Your UID and Redeem Code

#AzurLane #Yostar

Likes

754

Twitter

[versed scarab]

Thank you!

[carmine hedge]

If my account was hacked should I reach out to email support?

I emailed before and recovered the account but it had another Twitter bound and they recovered it back from me, support stopped replying to my emails

[spring grotto]

You can try to, but unfortunately not too sure of what all they could be able to do, but cant hurt to try. And as well, you could try setting up the secondary password to help keep the account secure

[carmine hedge]

But wouldn't the other person still be logged in?

[spring grotto]

Th secondary password would at least make it to where they can delete any ships or equipment. As for them still being logged in, not sure what could be done for that and if there is, thatll be up for support to handle

[safe inlet]

One message removed from a suspended account.

[lavish torrent]

@safe inlet code is printed physically on a piece of paper I believe, as it was how my friend sent it to me

[safe inlet]

One message removed from a suspended account.

One message removed from a suspended account.

[modern sigil]

anyone else having trouble using the back button on android? a sound plays indicating the back button is pressed but nothing happens

it does work fine on my phone tho so not sure what's up with that

nvm just restarted and works now

[lavish torrent]

@safe inlet expires 19 May before midnight, so you got time

[safe inlet]

One message removed from a suspended account.

[lavish torrent]

@safe inlet not sure, didn't get that one

[safe inlet]

One message removed from a suspended account.

[umbral basalt]

Not a big issue, but since the last update, I've been getting some FPS stutter whenever I am moving around the interface or whenever the ship is moving to the location I am attacking. Not sure if it's my phone's problem or the game itself

[vivid sedge]

@umbral basalt its a known bug. Try removing to your retrofitted ships and see if you can move around the map

[umbral basalt]

Thanks for letting me know. I'll try that.

[tiny minnow]

theres lag when trying to load the collection ladder just thought i would put this here

and scrolling through it

[vital stump]

Hello i am returning player from 2018, i noticed that my account that were binded to fb was somehow either resetted or dissppeared

Can anyone help me recover back my old account?

Was pretty bummed out since i got very lucky with that account and had few good ships

[echo heath]

https://imgur.com/roy6tih

Follow steps 4 & 5

[vital stump]

Uh

That's the thing

I logged using fb on the title screen

And it brings me to an empty account

[echo heath]

Did you make sure to follow step 5?

People often forget what server they were on, or coming back from a break, the default server is reset

so you're not on the one you were on when you played

[vital stump]

I checked the server list

[echo heath]

and servers have separate accounts so to speak

[vital stump]

Theres no visual icon of any existing account on any server

[sinful yoke]

it wont show the character on the server until you login, so try

[vital stump]

Ohhh

[sinful yoke]

u cant try and say its not there as theres a lot of other ways u can check!

[echo heath]

Yeah ,just try all of them, then you'll see an icon

[vital stump]

So i need to keep login on all server?

Aite imma go try

Oh

OHHH

Its in Lexington server!

Omg

I got a letter

[sinful yoke]

[vital stump]

O damn i feel guilty

[shadow edge]

@sinful yoke Aye so, does it let you know the progress of the repair?

[sinful yoke]

it works like normal patch update just restart the game to start it

[shadow edge]

I see, many thanks

I go to the audio tab on settings and click that repair button right?

[sinful yoke]

yep

[shadow edge]

Yeah she’s fixed now, but same audio issue as before and my audio is up to date apparently

[spring grotto]

Are you on iOS?

[shadow edge]

Yep

@spring grotto

[spring grotto]

Gotcha. Yeah, there are some issues w/ a good chunk of her lines only on iOS even when you have the files updated

[shadow edge]

Ah I see, thanks for the info

Most of the time I play mute so it doesn’t really matter

[spring grotto]

[pearl zinc]

Is the paint event broke? i filled the first page fully of the letters and nothing happened

[sinful yoke]

can u send screenshot?

[sinful yoke]

u are missing a C in the bottom left

[pearl zinc]

oh my gosh how embarassing... thank you

[sinful minnow]

ah sorry i think there is a bug on event

the first day i got both dice and token

but second day i dont got both 5 roll dice and fushun token i dont know why

and maybe some bug with daily reward

i dont know anythingelse lost but when i get all daily reward and check dorm 10 cola bottle isnt there

i dont know if anyone else like me because i dont see any report this so check this if you can please!

everytime i log in ! appear on icon festival but nothung in there when i check

i think it notice me that i not complete fushun adventure and empery but i dont get any dice and token on second day

sorry wrong post

[blazing zodiac]

I think its every time it unlocks something it will have a !

Based on the % that shows on the left

[carmine hedge]

I’ve noticed while in a battle screen, where you choose which enemy to engage, my game starts stuttering. Moving around is slow and the game is slow to react when I tap a position on the grid.

I’m on IOS, a IPhone 8+, both the game and my phone is fully updated, and I have over 50gb of free memory. Does anyone know if this issue is for me/my device specifically, for iOS specifically, or is it an in game bug?
If this is particular to my device, does anyone have tips to fix this issue? It’s only started after this event started.

I appreciate any help.

[cobalt snow]

There's a known issue with lag atm, for now all we can do is wait for an official response and action by the devs. you can try alternate devices/emulators, but I am unsure if it's an iOS specific issue or not.

[carmine hedge]

Ah I’m glad it’s known. Thanks for the speedy reply,

[cobalt snow]

[gray anchor]

@sinful yoke so tried to install again on Android 10. google play itself says the install failed

[mighty fog]

sorry but i got an issue here

i cant send the screenshot in Help section

whenever i clicked an image, it just freeze, no send button no return button

[cobalt snow]

@gray anchor what kind of error message did you get?

what is your issue with help @mighty fog

[mighty fog]

uhm...

i cant send the screenshot in “Help”

its just freeze whenever i picked an image

i need to send the screenshot so staffs can help me with billing issue

[cobalt snow]

I don't know if the support chat there supports images

[mighty fog]

well, they asked me to send images...so

they should have supported that

[cobalt snow]

They specifically asked images for what?

[mighty fog]

the billing

the Apple receipt

for the refund

[cobalt snow]

Hmm. the closet workaround I can think of is to make a link that they can access to view the image if you can't seem to upload the image

[mighty fog]

or maybe i can get what i supposed to earn yesterday

great idea

thanks mate

[cobalt snow]

if the support conversation doesn't work, there are alternatives to receiving items you paid for

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[mighty fog]

how do i do it??

[cobalt snow]

this is only a failsafe just in case the support doesn't work, but basically either email or send a DM to the above staff with all the required info detailed above.

[mighty fog]

wait...what is DM??

[cobalt snow]

Direct message

[mighty fog]

ok...

[cobalt snow]

right click a profile and a box like this should show up, just hit message.

[mighty fog]

thanks mate

besides, u got any idea when Taihou will return??

[cobalt snow]

No unforuntately

[mighty fog]

dang...The JP server has her in special construction

[undone nimbus]

What's does this mean and what do I do restarting the game does nothing

[mighty fog]

while our Eng server does not

[cobalt snow]

@undone nimbus it's a desync glitch where it displays the attempts as being ready an hour early, they aren't there yet.

[undone nimbus]

Ah tysm

[gray anchor]

@cobalt snow

[cobalt snow]

and I'm assuming you already tried all of the options that were described within the app

I see that it says open though for some reason

[gray anchor]

yea, its all of the basic stuff in it

its a new phone also and its been like this since my old phone (which was fine on android 9, but broke on android 10)

i can start the app

but it loads then gets stuck w/ the cube loading progress bar at the end

[fierce agate]

Why does it say Completed7 when i play the arcade event and then doesnt allow me to press anything else?

[cobalt snow]

Those attempts aren't actually there, wait for the hour to pass

[fierce agate]

Oh wait someone asked it

Ok thx

[cobalt snow]

Ok, just checking first, were you able to purge the device of the AL files entirely when reinstalling?

@gray anchor

[gray anchor]

this was a brand new phone

and havent been able to play

i can try to remove them still

[cobalt snow]

yes, but in the process of installing something may have gone wrong, but the game thinks it's installed and is messing up as a result.

[gray anchor]

ill uninstall again. which other files had to be deleted?

[cobalt snow]

Could you access the device storage manually, or is all you can do just uninstall?

[gray anchor]

i can get to the device storage

or well, whatever i can access w/o root

i can get to Android/data/com.YoStarEN.AzurLane/files

like the pin message suggests and delete version.txt

[cobalt snow]

I'd do that just in case, since some people have reported doing manual deletes like that have made installs go smoothly

[vivid sedge]

For those who still lags when moving around the map, try removing retrofitted ships or ships with completed nodes in their retrofit tree

[cobalt snow]

oh yeah, I forgot that was mentioned as a possible workaround, thanks for reminding me

[gray anchor]

lets see how dling it again and w/o my adguard up

and see if that changes anything

[vivid sedge]

Those ship that has completed nodes but not retrofitted yet also seems to produce lag

[cobalt snow]

I'd also check alternate connections (wifi/data/vpn) while installing/loading, as occasionally connection types can cause issues with the install.

[gray anchor]

same issue now =/

[cobalt snow]

hmm. and that was with the alt connections?

[gray anchor]

adguard initially, then w/o adguard

adguard runs as a VPN

ill try once more w/ a proper VPN

[cobalt snow]

also wifi/internet providers, bc occasionally AL will just mess with them for whatever reason

[gray anchor]

google play doesnt like nordvpn 😂

no dice w/ a vpn. all i can try is on data, but that will be for tomorrow

[cobalt snow]

hopefully it works, since we're not getting mass reports of the issue it possibly sounds like a device/connection issue, but if not you can contact CS for further assistance hopefully. may not get a definite response, however.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[gray anchor]

Not that it means much, but saw an app review for my device and they also had issues. I'll try to contact CS tomorrow

[lethal sapphire]

how to recover lost account?

i lost mine for some reason

[echo heath]

How is it lost?

[lethal sapphire]

i logged into my friend’s account to check something for him then when I try to log into mine it just give me a tutorial

even tho i already bind it with my FB

[sinful yoke]

login to the right server

[lethal sapphire]

i did

[sinful yoke]

do u have uid?

[lethal sapphire]

no

[sinful yoke]

are you sure you bound with fb and not something else?

[lethal sapphire]

yes

[sinful yoke]

can you try logging into all servers

[lethal sapphire]

no cuz i remember the exact server i was playing on

[sinful yoke]

what server?

[lethal sapphire]

Avrora

[sinful yoke]

and you dont have any screenshots of your uid at all?

[lethal sapphire]

no

[echo heath]

Could you just humor us and try all servers?

[sinful yoke]

and what is your username?

[lethal sapphire]

Chelsea Akagi

[sinful yoke]

level 63?

[lethal sapphire]

yes

[mighty fog]

finally done

aell i finally got the gem that i supposed to get

[sinful yoke]

can u send a screenshot of the title screen after pressing start once? also when you bound your account to facebook for the first time, where did you do it? @lethal sapphire

[carmine hedge]

Does hard mode got reset ? Bc last time the threat was green

[echo heath]

Are you sure you're not using to being on 8-2?

[carmine hedge]

Nope i remember i farmed this map so much

i swear it was green

[echo heath]

In the last couple of days?

9 hard mode just recently released

[carmine hedge]

before update it was green

cuz i was doing seattle BP grind and i made it safe level, now i came to grind on this and found out it was reset

[echo heath]

Well, you can check #bug-reports but I haven't heard of anything like that.

[sinful yoke]

neither have we

[carmine hedge]

idk i swear before this update they were all green now its lethal again...

[echo heath]

Okay, it's impossible

World 9 hard mode came out on the 16th along with world 13

[carmine hedge]

after this update they had bugs with Hardmode and event maps..

[echo heath]

Unless you haven't done 9-3 or 9-4 at all maybe

Well, I guess you can check #bug-reports and try reporting it like I said. Haven't heard of it yet.

[carmine hedge]

9-2 i am talking. i did this so much

[sinful yoke]

no reports of clearing mode resets though

[echo heath]

So you'd be the first

[carmine hedge]

how i should submit bug report ?

[sinful yoke]

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[sinful yoke]

though I suggest bringing it up in #bug-reports though for input from other players

as we wont accept it until we know its not just you

because it becomes a customer support kind of issue

[carmine hedge]

so i should post this post into #bug-reports and wait till someone comes out with same problem ?

[sinful yoke]

yes and feel free to explain as much about it as you can so we can take note on it and test it out ourselves with upcoming updates

[carmine hedge]

bc i swear it was green

[deep charm]

Is this the right place to ask about this ?

I’m trying to buy this pack but this keeps showing

[carmine hedge]

try restart this game

this happens then u select the item and decline

[young hemlock]

I had my azurlane account binded to my Facebook but then I deleted my Facebook account is their any way for me to recover my Azurlane account ?

[desert verge]

Does anyone know how to fix this?

I closed and opened the game, restart my phone, long out and long in from Google play and nothing

[oblique river]

why is my account blocked in the game ? and how can I contact support to find out more, I haven't played for a long time because I was in the hospital

[misty crow]

blocked as in?

[wraith spire]

Try to take a screenshot

[oblique river]

one sec

can this be due to the fact that I play through an emulator?truth in another game arknights play and not want obtain ban

[arctic otter]

I lost my account after deleted the game. I bounded my account to twitter long before I deleted the game. Please help

[wraith spire]

Hmmm oof, i cant fix that

[arctic otter]

[strong ridge]

[spring grotto]

Did you log into Twitter on the title screen?

[oblique river]

I can write to the mail need to review my account ?

[spring grotto]

Yes, you'll need to for your account

Send an email to [e-mail] and let them know your account information and that it's been frozen

[arctic otter]

I did do that but it still won't work

[spring grotto]

Did you check which server you logged into after logging in w/ Twitter (such as Sandy, Washington, etc)? Your account stays on the server that it was created on

[vivid sedge]

try every server

[arctic otter]

I see that I have big dumb dumb. I got it thanks

[fathom scarab]

why i want to purchase gems in game and keep saying card declined, but other mobile game can purchase in game.

[floral nacelle]

is anyone getting a problem where the game just closes out of nowhere for no reason? It’s happened frequently at such random circumstances each time

last time it happened, it was when I was moving to a node in 8-1

[sinful yoke]

what is your device

[sand warren]

How do you log into an account

[echo heath]

tap the screen on the log in page

[misty crow]

https://i.imgur.com/roy6tih.jpg
refer to steps 4 and 5 @sand warren

[dire barn]

I purchased a box of gems and I did not receive the amount of gems

[misty crow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

@dire barn Please contact them as per the above. Do note that they are currently away due to Chinese New Year, thus replies may take longer

[dire barn]

Thanks

Will you get the gems after or do you receive the amount you spent back?

[misty crow]

the former

[spring grotto]

laggy Discord

[vale geode]

Hello I seem to have an issue with the Event rewards

[sinful yoke]

can u send a screenshot of the event page?

[vale geode]

I've had no issuse with collecting any of the event rewards aside from the 75% and 50% threshold rewards

But i haven't received those yet.

[echo heath]

They come at the end of the event

[vale geode]

That's not how the 1st Year Anniversary event worked

[sinful yoke]

if u mean essex air raid, it did (dont remember anymore)

[echo heath]

Suruga worked the same as well, and this is a copy of suruga

[sinful yoke]

yes suruga

[vale geode]

Well let's hope you are right &I don't get cucked out of a twin 381mm pr gun.

[sinful yoke]

no it is right no hope

it is how the previous 2 exact events worked, this one no rules have changed

[wicked ice]

I need help I bonded my Google play account to azur lane but for some reason I can't log in through Google play and I had to make a new captain

[echo heath]

google play has never been an option to bind your account

if you bound the account through facebook, twitter, or yostar you can recover it

[civic path]

This morning i opened the game and got an "unknown error" message. I then attempted the data recovery button thing, and it went for a minute and told me to close and reopen the game and update.
It's been sitting on a loading screen for like 40 minutes

[echo heath]

that's an old loading screen, I'd recommend trying to reinstall if the repair didn't work

[civic path]

How's it old, exactly? I updated the game this morning before i attempted to log in

[echo heath]

something probably went wrong with the update then

[civic path]

I dunno

My account isn't binded so I'm more concerned about uninstalling

[wicked ice]

Well my sister factory reset my phone and I didn't bind it what should I do

[spring grotto]

If you didnt have it bound, you'd need to contact customer support with your account information and let them know you need help recovering

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[wicked ice]

Thank you

Also how do I contact them?

[civic path]

Emailing them is annoying me

[spring grotto]

The bot message above has their contact information

[safe inlet]

One message removed from a suspended account.

One message removed from a suspended account.

[echo heath]

ordered what?

[safe inlet]

One message removed from a suspended account.

[echo heath]

that isn't a question for this channel then

[safe inlet]

One message removed from a suspended account.

[limber cape]

"Failed Connect Play Services:2xxx"

always happen when playing

[carmine hedge]

Dung denig ding dang

[subtle thicket]

Why does my azur lane keep crashing after the royal maid battle event

Always

It works at least until i clear the bosses for other levels so i still have the progress saved

But for the royal maids event i dont even get the loot drop

[ember gulch]

is there any way i can get back an unbinded account that i lost

[spring grotto]

If you didn't have it bound, you still can. But you'll need to go through customer support to retrieve it. Email them at [e-mail] w/ your account information and let them know that you need help recovering it. And they'll help you

But please do keep in mind that it is CNY for them this week, so support staff will be limited which will cause a slower response from them

[ember gulch]

ok thanks

i have tried emailing them and they haven't responded so i guess thats why

[outer abyss]

The overall game speed and performance has degraded since the Maid event update. Battles remain smooth but all other aspects like map travel, looking at the Ladders, and checking the Secretaries are slow, jerky, and laggy.

[misty crow]

it's a known issue

[finite breach]

So I already collected the envelope but it still shows 1 to collect (I also already restarted)

[ionic halo]

why I can't buy gems on CH PLAYS ?

[rose blade]

Hello, I have a little problem 2 days ago I bought the new year pack, but got credited twice can someone help me?

[misty crow]

@ionic halo what is CH plays?

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

@rose blade ^ please contact them as per the above message. Do note that due to chinese new year, they are currently away and replies will be slower

[rose blade]

Sure, thank you!

[ionic halo]

i can't payment

[spring grotto]

The game doesn't seem to be available in your country, and as such your local currency isn't supported by the game

[ionic halo]

but before that i was able to pay once

[spring grotto]

Google seems to have changed their policy recently, but Google Play balance won't work if the game isn't available in your country. It would need to be through a credit card or similar, sorry to say

[fleet spoke]

you only can but gems at akashi's store bruh

or getting it from missions

[finite breach]

Anything to my issue? Should I just write CS?

Nvm apparently its something like a visual bug?

[slender terrace]

Is there a particular reason why Unicorn doesn't get selected for any commissions for my game? She's fallen behind by three levels from every other ship in my dock.

[granite badge]

Hi, I went to purchase gems from the store but was met with "verification failed" so i went closed the app and restart it before attempting to purchase the gems again. However once I was met with the same message, I checked my apple account and seen that the game has charged me twice, but no gems have been transferred, I was wondering if there is a known problem with the store currently

[spring grotto]

It happens to some people at times. But for your current payment issues, if you want both packs of gems, contact AL customer support at [e-mail] with the purchase receipts and your account information. If you want to try to refund one of them, contact your respective app store first to see if they'll approve it. If not, contact AL support at that point and let them know as such.

And to try to prevent this from happening again, you could possibly try restarting your device, clearing the game cache

and signing in and out of your Google account in your phone settings

[granite badge]

Understood I've requested a refund from Apple for both payments. Thank you for informing me

[spring grotto]

[slender terrace]

@spring grotto is there any information you can provide me on my issue listed above?

[spring grotto]

Hm...if I had to place a guess, it's either due to the fact that she doesn't meet the hull requirements or (the more likely issue) would be due to the fact that she's in a formation in some way (specifically looking at Hard Mode maps). If they're placed in any type of those formations, the auto select won't choose them

[slender terrace]

That is most confusing because I haven't used her in ages. I usually only work with ships level 90 and up and she's 72, as I let all the numerous commissions I complete level the rest of my fleet up for me. Could it be a bug in my game?

[granite badge]

on iOS, how do you clear the game's cache? or is that the "repair" option in the settings?

[gleaming ginkgo]

I just got Bulldog as a login reward instead of my Purin please help.

[normal frigate]

Idk if this goes here. But I am getting a payment error when purchasing gems. The payment goes through iTunes , and shows up on my purchase history and bank statement. But in game I receive “payment verification failed 200150” and I do not receive what I purchased. I am having this problem on Arknights as well.

[stone basalt]

Same error here ^

[granite badge]

It seems everyone's having this issue today

[sullen crag]

Nice, I'm not the only one then. I've just bought the Lucky Bag 2020 and didn't receive it as well

Money is definitely being charged as well

[granite badge]

This is the reply I got earlier from a mod if it helps

"It happens to some people at times. But for your current payment issues, if you want both packs of gems, contact AL customer support at [e-mail] with the purchase receipts and your account information. If you want to try to refund one of them, contact your respective app store first to see if they'll approve it. If not, contact AL support at that point and let them know as such.
And to try to prevent this from happening again, you could possibly try restarting your device, clearing the game cache
and signing in and out of your Google account in your phone settings"

You could attempt to request a refund with either the google app store or apple app store, but i don't know if they'd be refunded

[spring grotto]

Hm...for someone getting the 200150 error, can one of ya'll open log mode and get a screenshot of the logs when you're getting the error? That is, assuming getting to that error doesn't cause you to accidentally buy the pack.

/logmode

[pale pagoda]

https://youtu.be/l3ujs7D0tFE

[granite badge]

@spring grotto in the settings does the "repair" option clear the game's cache?

[spring grotto]

Nah, it does not. The clearing cache option is only for Android. On iOS, the closest thing would be to offload the app, but it's a bit different

[granite badge]

i see

[spring grotto]

And file repair just goes through the game files and sees if it can detect anything broken itself

[normal frigate]

I need to buy the pack to get the error

[granite badge]

ah right, if my refund from apple doesn't go through would i then email the devs directly?

[normal frigate]

I ge confirmation screen from iTunes Store “purchase successful”

Then in game it shows the error

[spring grotto]

@granite badge Yeah, you could
@normal frigate Darn. Okay, thank you for the information

[granite badge]

@spring grotto ok, thanks. also, what @normal frigate said is exactly what happened to me when i made my purchase

[sullen crag]

I'm getting pretty much the same as february, I've just send an email to yostar support

[pale pagoda]

maybe this is the better chat to ask
i just attempted to purchase the new years lucky back 2020 on azur lane. i received an error and did not get any of the items i purchased. it charged me twice and i’ve been charged $60 for nothing

[sullen crag]

I can smell apologems

[pale pagoda]

needless to say i did not intend to spent $60, just the $30 for the lucky bag, and i’m very confused as to why it charged me twice for nothing

[wicked grove]

I’ve got exactly the same issue as February

[pale pagoda]

really frustrated and just want my money refunded at this point.

[sullen crag]

It charged me as well, but I didn't attempt it more than once. Guess this is a bug, it has to be.

[spring grotto]

Contact customer support at [e-mail] with your account information and purchase receipts and let them know of your issue and they'll look into it for you. OR if you'd like to try to refund one first, try through your resepctive app store firstly to see if they'll approve it. If not, just contact AL customer support at that point and let them know as such

[pale pagoda]

i’ll try contacting them, thank you

i thought the staff was out of office right now?

[spring grotto]

Most of them are. They have limited customer support currently, but it's best to go ahead and send an email as it's a first come, first server basis

[pale pagoda]

alright

[stray ether]

hi there, i have a problem. I just changed my phone, and it connected me as a new account (still using the same Google play account)
How can i connect to my account ?
thanks for answering

[sullen crag]

Sucks that Apple/iTunes takes ages to send out receipts. I've tried without, sending a screenshot of my purchase history instead. Hope that's enough.

[normal frigate]

Yea Apple takes awhile to finalize receipts

[pale pagoda]

i’ve got the receipts since it was through paypal

[magic egret]

have the same problem but it says pending in my purchase history, should I just wait or try to refund?

[spring grotto]

You should still ideally get it even if it's still pending in Google/Apple

[bleak plover]

Hey guys I have a problem in the drawing event it doesn't want to move to number 2

[neon prairie]

I bought the new skin pack and the money has been took so it’s not pending but I didn’t get the pack. I got in contact with the Yostar support telling them I haven’t got the item but haven’t heard back yet and apple cant really help. Guess it’s just a waiting game sadly

[sullen crag]

They fixed the issue for me, I just received my Lucky Bag.

[neon prairie]

They did?

[sullen crag]

Yeah, I just started the game again and got a "gems received" pop-up as well as the bag being in my mail. I guess, as @spring grotto said, they're working on it.

[twilit summit]

Uh I have a question, for some reason yesterday when I did the manjuu tower I did not receive a stamp at all.

[radiant pumice]

So uh, I was originally at 300 gems, and I wanted to purchase the 30 day login option with the 500 gems, the game had difficulty processing the purchase with errors for 2 hours until it finally I got "gems received" and the count went up to 800.

I tried to get the smallest option of 60 gems after (trying to get the Sirius NYE skin), I had the double deal at the time too and I kept getting a 'googleplay' error, I kept pressing until I realised I was at 1302 gems.

I stopped in fear that it may have been charging me each try

I reload the game and I got 'gems received' message again, now I'm at 1802 gems.

I'm using iOS and I'm honestly hoping this game isn't charging me extra for all the extra gems I didn't ask for.

[spring grotto]

Apple is currently having some issues with their store which includes in app purhcases

Check your purchase history in your Apple account to see if you're being charged for them

[twilit summit]

No one knows about the stamp, huh?

[echo heath]

the stamp isn't colored if you're talking about the 3rd one

so it looks like it isn't done. Why they chose this? No idea

[twilit summit]

I hope so

[spring grotto]

Yeah, you've got it. You can tell by the slightly gold, lit up border around it

[twilit summit]

Oh okay, thanks

[radiant pumice]

It's not letting me check my Purchase History, it just keeps giving me the password prompt.

Is there anything that can be done?

[pale pagoda]

i have a similar problem @radiant pumice i somehow got charged for the 2020 lucky bag twice but got that error as well, it’s super confusing and i hope they fix this soon because i’ve been charged $60 instead of $30 and didn’t get the lucky bag

[cobalt snow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cobalt snow]

[pale pagoda]

i’ve contacted them but it’s not very helpful since most people are out of office due to the chinese new year

i did finally get the lucky bag sent to me but that doesn’t fix the fact that i was charged twice when i only got one

[echo heath]

just refute the other charge

[normal shuttle]

I guess the reason I am not getting charged for these errors is because the payment is going through my bank account instead of money I have on my Apple account

[pale pagoda]

i’m working on refuting it

[radiant pumice]

so I manage to get into my Purchase History and I only see one charge of $12.99 AUD
for the Trade License.

Now I'm seeing that the game somehow gave me the Trade License gems 3 times.

[raven quail]

I bought 19.99$ worth of gems but didnt get any. The transaction was processing really long and the amount of money was deducted from my bank account but I didnt receive any gems. I already sent an email but with no reply

I just sent another email, I hope you can look at it, it to the english support

[echo heath]

The current payment issues are known and will be looked into ASAP. But please do keep in mind that as it is currently Chinese New Years and staff is in observation of the holiday, the time needed to address the issue might take longer. Apologies for the inconvenience

[raven quail]

Who are you @echo heath ,do you work for them?

[echo heath]

Just another player. That's their official message though

[raven quail]

I see, thanks for the info. Glad its not just me

[sinful yoke]

thats just what toaster said

[echo heath]

It's still the basic gist of their twitter post anyway

They do say to contact them if it doesn't get fixed, so that's something I suppose

[bleak plover]

What about my problem?

[echo heath]

You missed a spot

[bleak plover]

The painting

No I didn't

[echo heath]

take a screenshot and post it

[sinful yoke]

sen screenshot

[bleak plover]

Here

[spring grotto]

C at the bottom left there

It's not filled in

[bleak plover]

Lol OK I saw it 😂😂

[low hull]

What is yostar support used for? I've sent some requests and they've all been answered with "sorry I can't help with that", and requests for follow-ups with at least some information have seen zero replies either

[sinful yoke]

purchase issues, missing items, unique technical issues

[coarse spindle]

Does azur lane work on android 10? I just updated to it

ive been stuck in a load for a while

[visual garden]

If i bought one of the limited supplies that give a random event skin and the skin is a girl that i can no longer get, what do i do about said useless skin?

[echo heath]

Nothing

You wait until she becomes available again is your best bet

[oblique dew]

Hello??

[sinful yoke]

hello?

[oblique dew]

So I’ve been told I could recover an account here? Is it true? If so what do i do?

[sinful yoke]

do you have your uid, username, and server?

[oblique dew]

Well I have the user name and a receipt of a purchase I made on said account, I don’t remember the server or uid

[sinful yoke]

oof

[oblique dew]

,>

[sinful yoke]

and you didnt bind it previously?

[oblique dew]

I don’t think so I wasn’t able to recover it so far

[sinful yoke]

any memory of binding it at all?

[oblique dew]

No this was like a year ago

[sinful yoke]

gotcha

[oblique dew]

I broke my phone and I don’t remember if I binded it

Also switched to Apple

[sinful yoke]

contact customer support with your username and do send the receipt over, usually receipts do not help but since you dont know the server they may use it as ownership claiming

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[oblique dew]

Ok thnx

[rustic mist]

Is it possible to unbind a game from a yostar account? I was trying to move my file to another device but ended up just binding a new game.

[echo heath]

You have to e-mail them to do that

[rustic mist]

shoot... Welp, I wanted to make an off-stream account anyways. Thnx for the reply.

[void bay]

how do you unlock the Fight On Royal Maids memories?

[echo heath]

wait for it to get to 0%

[raven quail]

Hello Azur Lane, about 12 hours ago I bought 19.99$ worth of gems. I play the game on PC using Bluestacks. The amount has been deducted of my account and I also got a receipt from Google Play and checked my Paypal balance. I sent you the information needed to solve this problem in an email. I tried to do this 3 times with the most recent email send a few minutes ago. Please assist me with this

[cobalt snow]

It takes a while for a response, and they're off for CNY rn. I'd expect a response between a week or two.

[raven quail]

They sent out a tweet saying they would get this fixed asap

Made me think they would address this problem immediately

[cobalt snow]

The purchases themselves have to be individually considered and worked on, usually so it's still going to take a bit unfortunately. (looks like they fixed the shop issue, though)

[tropic minnow]

how do I reduce lag in the overworld?

[cobalt snow]

there's a known issue with lag that's being looked at

[tropic minnow]

So I'm not the only one then cause I just reinstalled it and still lag

[true ore]

I lost my account, and I don't know how to get it back. (So I was doing the bind Yostar Account on the title screen.)

[cobalt snow]

oh you were trying to bind an existing account on the title screen? then

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cobalt snow]

refer to the above to get back your account, having as much info and as accurately as possible

[true ore]

How do I get my UID?

[cobalt snow]

It'd be in your profile. If you don't have a pic of that or otherwise, it's fine, just be as detailed as possible with your other info.

[true ore]

ok, thank you.

[plucky sonnet]

I accidentally bought a slot for classroom, please return me 500 gems and remove the slot

😅

[cobalt snow]

unfortunately they don't do gem refunds, and have tooltips asking for confirmation on all gem purchases as a result

[plucky sonnet]

😢

[bleak brook]

I deleted my Twitter account and now I can't log in to my account AL

[steel stirrup]

been 3 days no replies from azurlane cs pepehands

[granite garnet]

I have a huge issue when playing pve and move from tile to tile its really laggy, im sure its not my device's fault and i also tried to switch to 60 fps but the result still the same

[flint schooner]

I have error : "Not enough slots " instead of enchase / retire . can some1 help ?

[granite garnet]

Can someone help me fixing this annoying lag when i move between every tile?

[merry grove]

I need help,i forgot my passcode...how to repair this

[tidal trail]

Just a side question... You can repair one of your ships for free once in a day
I didnt really paid attention and used 100gems for repairing Roon which I obviously wouldnt have done if I had noticed that it was 100gems
Is it sort of possible to reverse it? (Though i already can guess the answer)

[verbal coral]

Hi. How do i check login sessions in JP or Arknights too. I fear that someone login my account

[manic shadow]

Is the azur lane servers down? I can't seem to login, giving me network error

[topaz sky]

@tidal trail I really don't think that will be possible tbh

[tidal trail]

Yeah thats what I actually expect as well

[topaz sky]

@manic shadow can u send a screenshot of what exactly the error notification is showing?

[manic shadow]

@topaz sky Nvm, i was able to log on. It was giving me network error before i was able to enter the game after logging on. Seems to fine now. Ty

[topaz sky]

@steel stirrup if u are talking abt the mail u sent them it will take them 5 to 13 business days to respond and right now they are not available cuz Chinese new year so you will have to wait for few more days

[covert stag]

is there a way to start debug mode on an emulator?

[spring grotto]

There technically is, but the binds that need to be placed and activation of it are very annoying to do from what I heard

[covert stag]

yeah, that's the problem XD

[lost steeple]

is it weird to have still not received my artbook or even a tracking number? who would it be best to contact?

[sinful yoke]

it is absolutely weird because they all arrived

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

anyone listed here

[lost steeple]

ok

[vivid sedge]

@granite garnet its a known issue. Just remove retrofitted ships/ships with completed nodes in their retrofit tree in your team and you can move around the map.

[coarse moat]

Whenever I try to move around the map it’s been very laggy lately, I’ve tried data repairing but it didn’t really work out

[cobalt snow]

currently a known issue with lag and I think it has to do with retrofit ships (even if they've just finished one upgrade)

remove those ships from formation and I think it goes back to normal

[celest pollen]

Hello! I want to delete my Twitter account. If I do this, will the azur lane account, which is binded to my Twitter account, be deleted too?

[cobalt snow]

No, but it'll cause issues if you try to use that to log back in

Or unbind

I'd advise unbinding and rebinding before hand to prevent issues

[celest pollen]

Ok, thx very much!)

[mighty furnace]

How do I unbind my social media like Twitter off of my account?

Because my Twitter is connected to two different accounts and I only want it to be on my main one

[cobalt snow]

There should be something that prevents the twitter account from binding to multiple, but have you tried unbinding in the settings screen?

you need at least one other bind before you unbind however, so bind a throwaway if you need to

[mighty furnace]

My main account has Twitter Facebook and Yostar binded.

Ohhhh

It's two different ones

Hang on

So how do I get one Twitter off the XD or delete an account

[cobalt snow]

Well I don't think there's anyway to deactivate the account, but if you don't want that twitter associated with that account, just unbind it from the settings screen. if it's the only bind, make a throwaway bind.

[mighty furnace]

Gotcha, Also in terms of Twitter, the game thinks that the @ I changed on Twitter is different. For example I have @ZinnyOneeChan binded on one account, while @DrawMeZinny is binded to another, both fall under the same email.

Unless I make an account with @DrawMeZinny in Twitter's records

Lemme try that lol

[tacit brook]

Hey guys just a question- back in 2018, was it possible to log in Azur Lane using Google Play account?

[normal bloom]

Is it just me or are there two " Fight On, Royal Maids!" in the Memories tab? The other one did not unlock any progress while the other one is completed.

[rigid valve]

is fu shuns arcade broken? when i try something it just says Completed7 and freezes my game

[misty crow]

@tacit brook Never has

@rigid valve wait until daily reset

[tacit brook]

o o f

Damn.

[orchid goblet]

Hello, I just started playing Azur Lane today and I got to 1-4 when I had to lock my phone and go do things. When I came back, My sound from Azur Lane stopped working. I checked the options, sound was on for everything, I tried restarting the app, nothing changed, still no sound. I tried repairing, still no sound. I tried updating the sounds, still no sound. I tried restarting my phone, still no sound. I even went so far as redownloading the app and going through the tutorial, even when I did that and endured it, there was NO sound throughout the tutorial. I do not know what to do. Please help.

Also Im running IOS 11

[sinful yoke]

is your ringer off

[orchid goblet]

Yes, now it works

I had no idea it affected that

[pearl void]

Bruh i just got robbed 2 cubes i just did heavy construction but 1 of them said shipdoesnt exist

[median needle]

restart you game and the ship will be in your dock. if you can't find it sort by "time joined"

[dusk flower]

Please help
Somehow, I just can't retire Oklahoma because of this error. She's not in my dorm nor school and not even sortie in the challenge mode. I can't even use her to enhance other ships.

[marble yacht]

ive had this error since yesterday I s not letting me do any event stages

[misty crow]

@marble yacht one of the ships in the fleet is in a commission or other battle

@dusk flower please contact customer support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

^info here

[orchid sonnet]

How do i create a Yostar account?

[spring grotto]

You just need to go into "Settings->Account" and then click on the bind Yostar option. It'll then make you input an email that'll get sent a verification code. And then you input that verification code into the game. And then you're bound to Yostar

[restive egret]

https://www.youtube.com/watch?v=Z4SW6yU5Q5g&feature=youtu.be azur lane bug report 99 oil use 8 = 91 but 79 wtf?

[spring grotto]

You called in subs

Subs use oil

[worthy ivy]

In my memories, I don’t have the cutscene for the Juno event skin but I did get the skin during the event.

[restive egret]

oh I see I don't noticed that sub use oil . sry for my mistake

[spring grotto]

@worthy ivy Please contact customer support via email w/ your account information and the screenshots of the event/skin. They'll need to fix it for you on the backend

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[worthy ivy]

Understood, will do that. Thanks!

[flat token]

Hi, I'm having trouble with my game today. I just updated my phone and since then my Azur Lane app is stuck on the "Loading Game" screen. I've tried everything I can find online such as clearing the game cache, restarting my device etc. Any advice would be appreciated please 🙂

[sinful yoke]

you will need to reinstall

is your account bound

[flat token]

It was bound to twitter, I tried it on another device earlier. Logged in on the right server but it didn't seem to work?

[sinful yoke]

it was likely not the right server then

do you have your uid?

[flat token]

I'm afraid not

[sinful yoke]

can u try all server on the other device?

[flat token]

I can yes. brb

No I tried all 4 servers. I used to only play on Avrora but none of them have anything and start me on the intro mission

[sinful yoke]

what is your username?

and when you bound your account, where in game did you bind it?

[flat token]

SirToast. It was a long time ago that I bound it Must have been before chapter 9

I'm not really sure on that one either I'm afraid