tech-support

[steep pollen]

And now my application all of sudden is broken

[misty crow]

Broken in what sense?

[hard jay]

I'm a day 1 player that left AL for a few months, i had my account backed up with facebook and it got nuked

what can i do to get back in

[echo heath]

what does "nuked" mean?

[hard jay]

Facebook got deleted

[echo heath]

So you're currently unable to use your bind to log-in then?

[hard jay]

yep

[echo heath]

If you don't have any other bind method to log-in with you'll have to contact customer support and let them know you need help with account recovery and provide them any identifying info about the account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[hard jay]

oh rip, i don't remember much from my old account

i'll see what i can do

that's weird, the forst one doesn't do anything

first*

second dude is offline

are you sure the first one is written correctly?

[echo heath]

e-mail is a thing

[hard jay]

that gale guy

[echo heath]

I didn't make the command so I couldn't tell you ¯_(ツ)_/¯

I know people have successfully DM'd those people before

[spring grotto]

Theyll both be offline right now due to the time. They're based in China so they wont be in office till about 4-5 hours from now (give or take)

[dire pumice]

Is there a way that let me change my things to another server without have to start a new game there?

[spring grotto]

Unfortunately there is not, sorry to say

[dire pumice]

Ohh... :C thanks anyway

[ocean yacht]

trying to purchase the $40 gem, but its showing my previous balance instead of my updated one

previous $40, current $45

[echo heath]

try restarting the app or re-logging into whatever software holds your balance

[coarse moat]

I don’t know if this is proper chat to post in but is Nox emulator safe to use?

[warped prairie]

From what ive seen personally, Its completely fine. Bluestacks is also fine from what i see

[coarse moat]

Huh

I’ve been seeing different answers everywhere

And I just want to cover my ass just in case

[carmine hedge]

Alright, so my Facebook account was suddenly permanently disabled for means that not even Facebook will tell me and the decision is final. I was hoping I could get some help in unbinding it from my AL account because aside from my Azur Lane being bound, I could care less that it’s gone. I already have the two screenshots prepared as requested in the help section.

[echo heath]

message support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

Thanks mate, cheers

[jovial blade]

Yooo! Why does my app sometimes take up the whole RAM, or like 1GB of it. While playing, my phone heats up like super hot. There's also this notification.

Connection to Play Store Failed #200360

It's hard to take a screenshot of it as it freezes my game to a tee and before I can react the notification is gone.

Thanks

[spring grotto]

The game is just intensive. Reason why it's recommended at minimum 2GB of RAM for the game to not have any crashing issues consistently

As for the connection issue, I'd say that's either to the game freezing from RAM limitations or it's a connection issue. Could possibly try a different network connection to see if that helps

[jovial blade]

More reason to replace my phone then... Sigh.

How about the Connection to Play Services Failed thingy? When it lags it always show up

[spring grotto]

As for the connection issue, I'd say that's either to the game freezing from RAM limitations or it's a connection issue. Could possibly try a different network connection to see if that helps

[jovial blade]

Oh lol okay.

Probs not the network I have good wifi

Thanks

[carmine hedge]

How do I login? I've started up another account and linked my facebook, do I just login by completing the starting missions and going to settings and ya-da-ya-da?

[misty crow]

No

You log in from the main menu

Please refer to the pinned message

[echo heath]

https://i.imgur.com/roy6tih.jpg

steps 4 and 5

[carmine hedge]

O.. Thanks.

[hidden maple]

Just wanted to say thanks a lot to CS Gale for his help.
Now i'm fully binded ! 🙂

[lament chasm]

My game is stuck in here. loading for 10mins and nothing happened. My internet is fine, I dunno what happened,

ANy suggestions what I need to do, I want to play

[drowsy steeple]

did u try restarting the app

or your phone

[lament chasm]

I restarted the app and the phone

I cleared the cache too

[drowsy steeple]

try turning on airplane mode and off again

[lament chasm]

welp nothing,, imma try to reinstall

[half blaze]

hi fellas,
I have some issues.
Can we remove account yostar that have already bind it, or change it with another email. I try it, but i can't.

Can someone help me?

[misty crow]

you can't unbind it

you need to contact customer support

to do it for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[half blaze]

How to unbind it? can you teach me how to do it?

[misty crow]

you need to contact customer support to do it for you

[half blaze]

ohh oke, ty for your info 👌

[mellow vapor]

hello may i ask for someone from support?

[misty crow]

regarding?

[mellow vapor]

in the past i made the mistake to play the game but not bind it to anything (i think) and now when i start from facebook twitter or yoestar it starts from the beginnig. now ther's a chance for me to get back that account? i've done a purchase on that account if it can help

[misty crow]

so you're not sure if you binded?

if you have your UID, we can confirm if it is binded

[mellow vapor]

i don't think so because it starts from the beginnig every time

how do i find the uid

[misty crow]

well it's something you can only see when in the game

but for one, could you try all the servers

[mellow vapor]

all the servers with all the methods? so i enter with twitter and i try it all?

than fb than yoestar?

[misty crow]

as in

try it with your fb

on avrora, lex, sandy and wash

[mellow vapor]

nope i tried all twitter and fb

you want me to try yoestsar?

[misty crow]

i mean

if you didn't bind anything

no point

do you at least remember your username

[mellow vapor]

something of the effect of tosciro i think

[misty crow]

because, if you can't remember your username

[mellow vapor]

but i've maid 2 accounts in the past

[misty crow]

it will be kinda impossible to recover

payment receipts do not help

[mellow vapor]

you see something with tosciro or mr.tosciro?

[misty crow]

The staff will not be able to search for your account if you don't know your username

Try to confirm it first

[mellow vapor]

if i give you e-mail?

[misty crow]

The staff will not be able to search for your account if you don't know your username

I can't, neither will customer support

[mellow vapor]

ok try with tosciro than

[misty crow]

I mean, I can't check it

You'll have to email or DM the AL staff

and try your luck there

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[mellow vapor]

ouh ok thanks

[shy kernel]

Umm, is this a common bug? I checked Memories and I seem to be missing the first Meowfficer scene(the one which unlocks at Commander level 40).

[spring grotto]

It can happen at times with cutscenes. You'll need to contact customer support with your account information so that they're able to fix it manually for you

Contact options for customer support are in the bot message a bot above

[half blaze]

How do i reply to this?

[sinful yoke]

it is an automatic message, if you believe you provided sufficient information then you dont need to reply

[half blaze]

So how to i get contact with the developers?

I have some issues with my bind account.

[sinful yoke]

you just did

wait for a human to respond

[half blaze]

oh, ok then. so we just wait for the respon

Btw, can we unbind a Yostar account?

[spring grotto]

Personally, you can't. Customer support has to do it on the backend

[half blaze]

Ok, thanks for your information

[spring grotto]

[winged iron]

Hello! is azur lane available on the appstore?

i heard that it is but i cant find it

[spring grotto]

It depends on your region/location. It's not available in all regions and countries

[bronze verge]

How do I transfer data from on game to a different device?

[echo heath]

You don't transfer it literally or anything.

Bind your account in the settings menu and then login with that bind method on the new device after installing AL there

[bronze verge]

Problem is, I apparently have two. I want to get my most recent game on my device. Can you help?

[echo heath]

What do you mean you have two?

[bronze verge]

I don't know

[echo heath]

You said it though What do you mean by that.

https://imgur.com/roy6tih

here's a graphic for how to save your account

[fresh jacinth]

Hey, is anyone else having an issue where the shop ONLY has two items under Packs?

[echo heath]

so just do that with whatever account you want to use on the new device

[bronze verge]

Thanks

[echo heath]

Well have you purchased all but two of the packs Chris?

[fresh jacinth]

It's been like this since the Christmas Update. I haven't bought anything since Christmas.

[echo heath]

there's nothing else in the shop if you've already bought all the other level packs

[fresh jacinth]

Only pack I have bought was the "Oil Pack" since I needed some. When I was going to buy the special limited edition pack, nothing else was there but those two in the picture.

I've never bought anything else other then the one that comes with a bunch of oil, and random skin one.

[echo heath]

That's all that's really in the pack shop.

[fresh jacinth]

Usually it will have some that say get this one have 500 Hope house tokens, or jewels, or gold, or has random skin for transom ship..ect. But I haven't seen those since December 18th.

[echo heath]

that's correct

They're normally just for big events and there's only one of them

[fresh jacinth]

So the other 6-8 packs just go away for weeks at a time?

[echo heath]

Idk what other packs you're talking about. There's daily supplies, there's the ones for your commander level, and then only event ones that cycle with major events

There will be "strategic supplies" packs coming up after maintenance if that's what you're after

and some events have the lucky skin bag packs

anyway, the point is, there's nothing wrong with the pack shop atm

[fresh jacinth]

I'll see if my German friend can screen shot his for me and see if there's a difference. If it's the same I won't bug you with this any more.

Thanks for the info. 👍

@echo heath My buddy got back to me from Germany, this is what his is showing currently that I don't have:

I have NOT bought any of these, other then the one or two I mentioned.

[echo heath]

Looks like the same thing minus the level packs which it sounded like you bought

If your commander level qualifies for those packs and you haven't bought them, I would try try repairing your files and if that doesn't work then reinstalling

Obviously make sure you've bound your account before you reinstall

[fresh jacinth]

Did the bounding to Twitter, are there instructions you can point me too for repairing the files?

[echo heath]

tap the cog icon on the login screen

that's it

[fresh jacinth]

Cool, thanks.

[charred sundial]

okay boys does tech support relate to computer problems

or just phone

[spring grotto]

Mainly issues w/ Azur Lane

[charred sundial]

oof

[frosty lintel]

App size shouldn't be this huge, what's the issue here?

[sinful yoke]

reinstall

your phone is refusing to delete unused files

[frosty lintel]

okay

[crisp rover]

ive been getting a bunch of lag and the "loading" dialogue lately, is it anything with AL or is it just me?

[echo heath]

no issues here, sounds like a provider / your connection thing

[quasi panther]

I want to ask about yostar account

I alread bind my AL to yostar

[crisp rover]

thanks for the confirmation

[quasi panther]

but i forgot the password
is there any way to reset it?

[spring grotto]

There is no password for Yostar binds. It's just a confirmation code that you need to reissue to your email every time you log in w/ Yostar

[quasi panther]

ok, thanks for the information

[twin hamlet]

Can i bind my account to both fb and yostar?

And if i delete the app, but already bound the acc, can i resummon my account after reinstalling?

[spring grotto]

@twin hamlet Yepp, you can. You can bind to all three options at once if you'd like as well. And if you ever reinstall or something similar, you can resume your account completely Just be sure to log into your bind option from the title screen if you ever do want to retrieve your account
@quasi panther

[normal dagger]

Lost 1 40$ gem pack, can you guys check that ?, if you guys need any info just ask, my ig ID is 69694839, I not sure it’s PayPal’s fault, AppStore’s fault or the game fault

[twin hamlet]

@spring grotto thank you

[spring grotto]

@normal dagger If you were charged for both, contact customer support with your account information and the purchase receipts and let them know you only received one of them

[normal dagger]

But I already get the PayPal receipt

[spring grotto]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options from customer support

[normal dagger]

Ok

[carmine hedge]

When are these skins available again?

[spring grotto]

There's no estimate of when they'll return, sorry to say

[carmine hedge]

Is the javelin one going to have a rerun at all?

I can tell SKK will, but will javelin?

[blazing zodiac]

Its probably safe to suggest they will come back on reruns

[spring grotto]

We don't know, sorry

[carmine hedge]

Any planned reruns or newly runs or anything event wise coming up?

[north shale]

only way to know if anything is coming up, is to read #game-news

[spring grotto]

^

The only information this Discord will have pretty much is what's announced on their social media and in #game-news

[frosty tapir]

how would one disconnect a yostar account from a game account, accidentally binded it to a new game account and now cant use my email for the game account i actually use

[carmine hedge]

My guess would be yostar site

But idk

[frosty tapir]

i see no option to even log into an account

[misty crow]

You'd need to contact customer support to unbind it

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[lunar zinc]

So I tried binding my account to yostar after 2 days of playing azur lane and nothing happened. I then binded my account to twitter. It binded to my account successfully, but i think it overwritten the initial account because it took me to a tutorial as a new account. So I'm just wondering if this weird issue could possibly be fixed?

[blazing sparrow]

Hi when Im play Azurlane on my tablet, image is a bit off, is there a way to fix it

[sinful yoke]

that is just due to your aspect ratio

oh boy

that one is very broken

report it as a bug and do be specific with your device model when it asks

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[blazing sparrow]

Thank you

[lunar zinc]

I don't know if this issue is a known bug or not. I don't really know how discord works.

[sinful yoke]

@lunar zinc where did you bind

[lunar zinc]

I first binded my account to yostar in-game, but nothing happened so i tried to bind it to twitter in-game.

[sinful yoke]

where in game? what screen

[lunar zinc]

when you start up the game; the "press to start" screen.

[sinful yoke]

that is the login screen, you’re supposed to bind in settings

do you recall your account info?

[lunar zinc]

funny enough, yes i do. I took a screenshot of the commander info before it happened. and oh.... I feel really dumb to forget about that. But I do remember my UID, Username, and I think the server I was on as well.

So... Should I give you the info? or should i wait after the server maintenance?

[sinful yoke]

ah sorry for the late response, send all the info to customer support and explain that you accidentally overwrote your account st the title screen @lunar zinc

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info

[lunar zinc]

What does it mean by operating system? Is that for PC users? Only asking because I am on mobile.

[sinful yoke]

you do not need to include that info for overwriting

[lunar zinc]

I'll try that right now. thank you.

Wait a minute. One more question: do you put the UID info in the body of the email or in the subject of the email?

[sinful yoke]

either works but I would recommend in the body

[lunar zinc]

ok thanks.

[lunar zinc]

Do i reply back to the email? it gave me an automated email.

[sinful yoke]

if you think you provided enough info you dont have to respond to it @lunar zinc

[lunar zinc]

ok. i pretty much wrote what you instructed earlier and what i tried to bind to the account to.

[flat walrus]

Can't access all the ships in my dock. Anyone else having a similar problem?

[sinful yoke]

what happens

[flat walrus]

It became a blank card of the rarity and the name becomes unknown.

Lete grab a screenshot.

Moment.

[rustic bay]

^ sameu, only a few ships tho

[sinful yoke]

we have one

[rustic bay]

agano becomes this after skin purchase, kek

actually shes gone or glitched entire it seems

[flat walrus]

Can't scroll further down. Yeah, can't equip the skin on Agano as well but I think it is related to the dock not loading completely.

Pardon, the screenshot is uploading.

[rustic bay]

^yeh same, hits agano and then freeze :<

but no biggie, can still play, iguess, kek

[sinful yoke]

that’d be for #bug-reports

[stray coral]

oh whoops

[rustic bay]

oo sorry

[glossy flint]

10 min cant seem to login

[sinful yoke]

please try resetting your wifi router or restart your device

[flat walrus]

Let me try that now.

[sinful yoke]

not you

you are addressing bug in the wrong channel

[silk bolt]

Every time I'm starting a sortie all ships stop and continue to fire and have time go by. Also bullets once fired freeze in place

Thinking something happened in the update

[glossy flint]

still the same i got around 50 mbps so i dont think the internet is problem.

[flat walrus]

Pardon me. I tried with using filters, initially seemed to be affecting Sakura Empire ships but then think it is effecting other factions too. I think it is not merely a bug but possibly technical problems.

[glossy flint]

should i redownload?

[flat walrus]

Okay, I will keep silent for now.

[last swallow]

game frozes, skill still activate, projectiles stack on one another

[fleet gust]

Does CS need some "requirements" to unbind our yostar login? Or we can just ask them directly as long as we provided basic info?

[sinful yoke]

what exactly are you trying to do?

[fleet gust]

oh unbind I mean

Sorry

[sinful yoke]

ah

send uid, username, server, and a screenshot of your binds page

[fleet gust]

Aight, Thanks

[tardy violet]

Hm, I'm seeing the same problem CommanderDM reported. Exercises were fine, but doing a daily mission froze it up the same way. Tried restarting, same thing happens

[chilly shell]

some untranslated portion in-game

[winged fractal]

What??

[chilly shell]

tried relaunching the game?

[misty crow]

/lockdown

[pale pagoda]

tech-support got locked down.

[misty crow]

/Logmode

[pale pagoda]

https://www.youtube.com/watch?v=Wi11QDE7ewg

[misty crow]

If you're currently experiencing the following:

1. Battle freezing
2. Incorrectly displayed dock (see #known-bugs for examples)

Please DM @misty crow or @sinful yoke with log mode and your UID. Log mode can be activated as per the above video

[sinful yoke]

and if u are having a technical issue that is not related to current bugs in #known-bugs or listed above
please dm me

[misty crow]

/Lockdown

[pale pagoda]

tech-support lockdown got lifted.

[jolly ether]

I cant log into my account from twitter, every time i try to it registers as a new player, and i know that the twitter account that im trying to log in with isnt a new one, its the same one i used at launch

[spring grotto]

Make sure you're logging into the correct server after you log in w/ Twitter. Your account stays on the server that it was created on

[jolly ether]

Huh

[spring grotto]

After you log in w/ Twitter, you need to choose the correct server (such as Washington, Sandy, etc). Your character will always stay in the server that it was created on

[plush frigate]

ehh Is this place can request dev contact?

I buy double trade license, so i request to appstore but it sent me back to ask dev instead

[spring grotto]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

you'll need to contact one of those options with your account information along w/ the purchase receipt(s)

And be sure to let them know that the appstore did not refund it

[plush frigate]

how can i put account info, if it using fb link

oh nvm i saw UID

thanks

[spring grotto]

[sly ember]

dorm food still full even after 3 hours 🤔

[spring grotto]

Yes, it can last that long depending on how much you put in there and how many ships you have in the dorm

[carmine hedge]

Game support to op for this era

Got to talk with them saying I can't get in touch with game support, contacting the /techsupport only to get redirected back on mail thingie

[spring grotto]

Yes. /techsupport only gives you contact options for customer support. It gives you the option of emailing or DM'ing two specific Yostar staff

[carmine hedge]

They say to make another email, not much if a help

[spring grotto]

Yostar told you to send another email? CS-Gale or Chewinggun?

[carmine hedge]

Chewinggum

[spring grotto]

Hm...not sure why he told you that, but I can only say to follow his steps as they're official staff, they'll know more than we do

[spice rivet]

Can i unbind my account?

[cobalt snow]

If you have multiple binds, you can unbind until you have one bind left.

[spice rivet]

Sorry, imean unbind my yostar account?

[cobalt snow]

For yostar, you need to directly contact customer support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spice rivet]

Ah thanks

1 more, i want to change my FB login using another FB account

[cobalt snow]

I believe if you unbind the FB account you should be able to rebind to a new one

[spice rivet]

I mean this
If i click batalkan(abort) it doesn't take me to FB login screen

Or do i need to clear cache?

[carmine hedge]

Let's wait another 10 days and get no reply, then to be asked to make another ticket

[cobalt snow]

Unbinding should be done on the accounts screen in settings @spice rivet

You'll see an option to disconnect whatever bound accounts you have.

[earnest iron]

hello, my game is stuck on "Retrieveing latest version" for a bit, then afterwards it says "unable to retrieve latest version info. Please check network connection. try again?"

and everything else has internet so thats not the issue

I will try to delete cahce

[cobalt snow]

I would try an alternate connection first, as occasionally AL will have spotty connections with servers

[spice rivet]

Ah i see
Thanks

[mellow vapor]

hello guys when i try to do the Combat data Collection the bar stays at 0% even after a complete sortie, can someone help? the ships i have in the back are queen elizabeth, nelson and repulse

i'm doing the data colletion for monarch

[echo heath]

You need to gain at least 1% to see it

[mellow vapor]

after 2 sorties not even 1% ?

ok thanks

[misty crow]

it's 10k exp

[earnest iron]

delete cache fixed it

[spice rivet]

So uh
Do i need to reply to this or not?

[cobalt snow]

That's an auto message, if you've got everything you need in your 1st message, should be fine to just wait for a response

[spice rivet]

Ah
I've put my uid screenshot and email, i think that should do

[analog dew]

Hmm, the staff I need to talk to for a password reset seem to be offline

can someone tell me their availability

[spring grotto]

You can go ahead and DM them if you'd like. They're based in China so they'll be in office around 2-3 hours or so. Give or take

[analog dew]

Oh, okay, I'll just leave the inquiry then
Makes things a lot simpler

I forget what the password's actually used for though

Is it two-factor or something?

[hot charm]

How long is the usual resolution time for a ticket?

[spring grotto]

@analog dew It makes it to where you can't get rid of high rarity equipment or ships w/o putting in the code
@hot charm It does depend between 1-4 business days or so

Usually lower end though

[analog dew]

aaaah, okay, makes sense

[hot charm]

@spring grotto K, thanks.

[analog dew]

I thought it was for the account itself but if it's just for that, I don't think I'll have too many worries transferring my account over to something else

[plush frigate]

I better not using appstore, support also push me back to ask appstore.

seem anyone that got bug in-game purchased cant do any thing.

loop throw problem to other again and again

[karmic sand]

Does this place cover Arknights questions as well?

I have the JP version but I want to set it to english

[spring grotto]

No, it does not, we're only for AL. Those questions will be for the AK Official Discord. But for your question, afaik you can't off the top of my head.

[karmic sand]

Thank you

[spring grotto]

[dapper valley]

[dusky furnace]

my AL keep on crashing random when I play

I am on iOS

[spring grotto]

What kind of iOS device are you using?

[dusky furnace]

iphone 7

[spring grotto]

Try restarting your device as well as a file repair from the title screen or the settings menu in game

[dusky furnace]

thx

[grand swan]

Hey, I have read through the faq and didn't see this answered anywhere, sorry if I just missed it.
My questions is, does the game accept european google play cards in the english version of the game

[sinful yoke]

as long as you install from google play, it should work with no issues

[grand swan]

Hm, alright. It dosen't work with some other game for some reason

[solemn valley]

How do I log into Azur Lane with my Yostar Account?

[misty crow]

please refer to https://i.imgur.com/roy6tih.jpg

steps 4 and 5 @solemn valley

[solemn valley]

is this the correct interface for Yostar login? because it seems more like a "create account login"

I tried putting my email and verifying it but it just took me to the tutorial battle

i even selected the correct server

[misty crow]

you need to generate a code @solemn valley

after putting in your email

[solemn valley]

yes, i generated a code and it sent me the email. i put the code in and confirmed and it told me it was successful and took me to the server selection

i chose Avrora as that is the server my account is on but it just sent me to the tutorial

ill try twitter instead

there we are, i got in though my Twitter

thanks for the assistance

[misty crow]

no problem, sorry we weren't able to help you much

[solemn valley]

it was mainly just trying to remember which twitter account i had it bound to xD

[low hull]

Not sure if right channel, but do you guys know what android emulator has the newest version of Android? I think none of them have Android 10, but I saw at least BlissOS have 9, buuuuut that's hardly usable in a VM.
MEmu is nice, but only runs Android 5.
BlueStacks runs Android 7 at least, but that's still old and potentially insecure. Same with LDPlayer.

[misty crow]

emulators don't usually have newer android versions

kinda outta luck there

[proper cargo]

Games not loading again. Is it mem?

Game's not loading again after rebooting app a few time. Help?

[vast cedar]

Try Nox player @low hull

[proper cargo]

Nevermind that. Had to reboot phone

[low hull]

Isn't Nox also Android 5 @vast cedar ?

[vast cedar]

Didn't check, give me 15 mins

damn traffic

Last I checked it uses android 7 @low hull

[low hull]

Ah, that's alright then

[low hull]

Has anyone tried using the emulator from the Android SDK?

[compact spindle]

I dropped my old phone in the water during a sailing accident now i cant get to my account my username was ijcllarson on the sandy server and I don’t remember the level but please what should I do I had some good stuff to took me forever to get

[misty crow]

did you bind your account?

[compact spindle]

No

[misty crow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

ok then please contact them as per the above message

[acoustic vortex]

Hello, I binded my account with a mail to tranfer my game to another device, but when I login a my new device it just start with tutorial (I already checked correct server is selected) help please.

[spring grotto]

Can you try logging into all of them to test it out?

[acoustic vortex]

Try loggin all servers?

[spring grotto]

Yeah, if you don't mind trying that out real quick

[gray minnow]

How do I unbind Twitter and Yostar accounts?

I accidentaly started a new game with them

[wet coral]

Hello, to unlink my Yostar acc did i have to do that with that mail ? [e-mail] just want to be sure

[acoustic vortex]

Tried all server, still gettin tutorial

Help please 😦

[spring grotto]

@gray minnow You go through the settings and use the unbind option for Twitter. But for Yostar, you won't be able to unbind. It'll need to be through customer support
@wet coral Yepp, you do. They'll need to do it on the backend
@acoustic vortex Hm...and you're sure you bound it to Yostar in the settings menu in game when you were logged into the account?

[acoustic vortex]

Is already binded with my mail, what should I do?

Try another mail? How do I unlink the current mail?

[spring grotto]

@acoustic vortex Do you have your UID from the account?

[upper fern]

Whenever I use Akashi, I feel like her special auxiliary item does not work. Is just me or does Akashi does not heal 25% after the item?

[gray minnow]

The Twitter unbind option doesn't seem to work

[random cobalt]

Hello is the blueray vol2 for belfast skin available in the EN like enterprise skin? And if so where can I purchase it ?

[spring grotto]

It'll be available in the future if you bought the Vol2 as per their tweet

@gray minnow And you have Yostar bound as well as Twitter?

[stone dock]

bcs i don't know and i want to know if this DNS don't block my acc

[gray minnow]

It's bound to 2 different accounts

[wraith grove]

how to get rid of this

[woven depot]

Hello.
Something weird happened to me, last week (09/01) I bought a trade license, but today Google play refunded my payment for no reason, I checked in-game and my trade license is still valid.
I'm worried If there is some issue with my account or my payment and How can I fix it.

UID: 67169664

[carmine hedge]

i uninstalled azur lane and lost my account, i need to recover it

[sinful yoke]

did you bind it

@woven depot contact customer support to discuss options, their email is [e-mail]

[carmine hedge]

i uninstalled it without binding it unfortunately. thanks, ill email yhem

[warm marlin]

Hello.
I've been experiencing this bug recently where my nagato hasn't been recieving any xp at the end of battles. Is there anything that can be done to fix it?

[sinful yoke]

she is at max level, it is not a bug

[warm marlin]

I have other ships that are at max level too but they still keep on earning xp

[echo heath]

She has the XP cap of 3M stored XP, the others don't.

[warm marlin]

Ahh ok thanks

[stark sand]

I emailed customer support last week about an issue I had with my account. When should I expect the problem to be resolved by

[dark basalt]

I'm not able to accept any commissions. I'm getting an error saying my oil is full, but i've had more than this before without issue.

[sinful yoke]

its impossible to have more than 25k oil

[misty crow]

Correct

25k is the hard cap for oil

[dark basalt]

I see, that explains it. The reward was higher than normal so it would put me over 25k.

Thank you.

Never saw this happen before, i was freaking out for a bit.

[plush frigate]

Is this bug? Game now re-open every time I switch between app. And it crash sometimes too. happen in ios only

[lethal mountain]

screen goes black after opening the game, just transfered my files to my sd card then this started happening

[wraith grove]

same with me on nox ! it didnt read the obb file for some reasons
but it worked when i reinstaled nox lol

[lethal mountain]

update: reinstalled the game and now my twitter binded acc was overwritten by the new acc the reinstalled game gave me

i used the login options in the opening screen

[spring grotto]

@lethal mountain did you make sure to choose the correct server? Your account stays on the server that it was created on. Such as Sandy, Washington, etc

[agile igloo]

I am getting constant -loading- while trying to play the game and I am wondering if that is just the servers or if it's on my end.

[misty crow]

your end

[twin escarp]

me and my wife have the same issue like kawaii danklord so is not on our end

[tiny minnow]

Recently my azurlane has been crashing a lot after or during battles is there someone I can do to fix this

[twilit whale]

Can azurlane bind 2 account on sametime.
Like Facebook and yostar?

[spring grotto]

@tiny minnow What kind of device are you running?
@twilit whale Yepp, you can. Just be sure to bind your account in the settings menu and you're good to go

[tiny minnow]

Iphone

[spring grotto]

What kind of iPhone specifically?

[twilit whale]

I already bind my account on Facebook. When I try to bind it with yostar account its say. Request to frequent.

[tiny minnow]

iPhone 7

[spring grotto]

@twilit whale Hm...can you post a screenshot of it?
@tiny minnow Gotcha. Can you try restarting your device as well as a file repair from the settings menu in game?

[tiny minnow]

Yeah I’ll test it out

[twilit whale]

I'll try that out after I finish grinding my 6-4

[tiny minnow]

Okay yeah thanks that worked

[trail cypress]

Is there a way to transfer the saved equipment setups from one os to another?

[spring grotto]

There is not, sorry to say. It's all client side

[trail cypress]

Is there a way to extract them without corrupting/modding the apk and risking a ban?

[spring grotto]

I've never heard of anyone trying that. And personally, I wouldn't know where to start if it is possible

[trail cypress]

they have to be saved somewhere if it is not clouded, but it prob wouldn't be worth the time for almost everyone, thanks anyway

[carmine hedge]

I can't unbind mi fb account error 100213

[cobalt snow]

Is the FB account the last bind that you have?

If it's the last bind that you have, it won't let you, make another bind before unbinding.

[carmine hedge]

ok

done

[hexed topaz]

Hi im trying to change my twitter account and it's giving me this error. Any help pls? @spring grotto

[tepid fox]

Can I change the language in game?

[sinful yoke]

does it do that after you attempt disconnect it or just when you press the button? @hexed topaz

no you cannot

[hexed topaz]

When i disconnect and trying to connect new one

[tepid fox]

I see ty

[hexed topaz]

It takes me to "authorize app" page and i put in the other account there then this happens

[sinful yoke]

you need to disconnect with the same account you are connected to

[hexed topaz]

But i couldnt disconnect, when i press the button it takes me to that page

I can only press cancel, authorize app or add another account (which i did) then pressed authorize

[sinful yoke]

did you try authorize app? (same account)

[hexed topaz]

Oh i will now

Oh it worked

Thanks a lot!

[sinful yoke]

its no problem, have a good day

[coral schooner]

hey

I bought a skin by mistake, is it possible to have it returned and refunded?

did that while trying to change my secretary 😐

[spring grotto]

Unfortunately it is not, sorry to say

[coral schooner]

it's the akagi beach skin too, that I would never buy myself

there was even no pop up with accept or anything, just wham, 600 gems lost 😐

or at least have it changed to something else?

[cobalt snow]

Unfortunately they don't take request for those kinda things, otherwise they'd get flooded. Normally a popup does occur, so I'll have to look into this

[sinful yoke]

I was going to, but theres not a skin I would like to buy

[fierce tree]

Um help i tried downloading the voice packs and it gave a error so i tried re opening it and it didnt work so i uninstalled but now i cant re install it

[cobalt snow]

What specifically seems to come up when you try to reinstall?

[coral schooner]

? Kawaakari

[sinful yoke]

?

[coral schooner]

Kawaakari | #tech-supportToday at 12:55 AM
I was going to, but theres not a skin I would like to buy

[fierce tree]

You dont have enough space to install azur lane but when i click to see how much space i have it says im good

[coral schooner]

god, quoting on discord is a pain

[sinful yoke]

I was going to look into it

[coral schooner]

oh

[wind yarrow]

Hey I am frequently experiencing a connection reset while playing since yesterday. What is going on?

[cobalt snow]

I don't think there's an issue with popup at least from my end.

@fierce tree I'd do some rudimentary checks, like doing a full restart of the device, clearing up some space if you can, then trying a reinstall.

[fierce tree]

Okay ill try that thank you @cobalt snow

[wind yarrow]

And it just said network down o.o

[cobalt snow]

There may be something causing your current connection to be unstable with AL, can you try alt connections (wifi/data/vpn)?

[wind yarrow]

Hmm nothing should be hampering wifi. But I will check with data. Also is there such a thing as VPN for mobile?

[cobalt snow]

Yes, there are a few free and paid options for VPN on mobile, that some have used to get around connection issues on occasion.

[fierce tree]

It didn't work

[cobalt snow]

Same message?

[fierce tree]

Yep

[cobalt snow]

If possible I'd find a way if you can manage your device to check if the game is actually uninstalled, bc occasionally issues can occur when the something thinks it's uninstalled when it's not.

Besides using another device (if you've got your account bound) if nothing works in the end, you might be able to get a response from CS, but I'd try checking everything possible on your end since it feels like a device issue.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[outer agate]

Guys i have a question regarding payment with google gift cards

I never done this so i know nothing

I want to buy the 20 bucks pack but here where i live we dont have the equivalent of that (im from mexico so thats about 400 mexican pesos)

My issue here is that here google dont sell 400 pesos gift cards and i could only cover by using 2 gift cards

If i do that, how do i procceed to pay the pack?
Do i just enter the card codes until game tells me its okay?

[cobalt snow]

assuming it's google/apple play cards, I believe you just enter them into the respective app store's redemption and it should give you the credit that you can use in game.

[outer agate]

Alright so its redeeming the codes on appstore first and after that i go to ingame store

[cobalt snow]

Yes, and then it should come up as a payment option.

[outer agate]

Okay

Thank you

[lethal mountain]

@spring grotto i selected my server the second time trying it

and it didnt work

[sinful yoke]

try all servers

[lethal mountain]

all other servers made me redo tutorial

already did the tutorial for washington

[spring grotto]

Do you have your UID from the account?

[lethal mountain]

sadly no

but i do have my old account name

[ruby orbit]

This is not Azur lane but I cant seem to use it

[spring grotto]

@lethal mountain Okay. You'll need to contact customer support then w/ your account information so that they can check on your account on the backend

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info for customer support

@ruby orbit We're only for AL, sorry to say

[ruby orbit]

Oh ok

[spring grotto]

but it seems like the game is not in your region, so the currency isn't supported

that's just a guess though

[lethal mountain]

okay will do

[ruby orbit]

Ill just PM intern kun

[carmine hedge]

Hellow, i hope this is the right channel.
I'm new and I don't know what is the "Lock" fonction when you're building a new character.
What is it for?
What happen if I press cancel?

[warm pike]

it makes you unable to use it to retire/enhance, so you don't accidentally lose the ship

im suddenly unable to make any in app purchases, getting "Fatal error during API operation:200260" on my Redmi 8A. in the past i have bought gems before on this phone, but now i can't, the google play popup doesn't even show up. does anyone know what the issue is and what i can do to resolve this?

[carmine hedge]

Thanks you

[spring grotto]

@warm pike Try logging fully out of your Google account in your phone settings and then relogging into it

[solemn bone]

What happen to my AL it says
Update but the text look like this
"Hash [l2d] file check failed. Try again?"

[echo heath]

Something went wrong with an update. Try repairing your files from the log-in screen or re-install (make sure you've bound your account)

[sinful yoke]

they cant repair if they cant access game

[plucky kite]

I need help to recover my lost account

I have UID and my avatar character Tirpitz which should be easy to recognize

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[plucky kite]

Does Game Center count?

[spring grotto]

Nah, the game doesn't bind to that. Only the mentioned options

[plucky kite]

is there anything to do if it doesn’t bind to any of these options?

[spring grotto]

Yeah, you can still recover it if you didn't bind it to any of those, but you'll need to contact customer support to recover it

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

those are their contact options. Please use one of them and be sure to include all your account information and that you need help recovering it

[plucky dock]

Is it at all possible to unbind my account from facebook and another account from yostar, sounds odd but I kind of just want to dust the accounts to start fresh and just use one bound to yostar?

[echo heath]

You can unbind FB or Twitter if you have another bind on the account but you have to contact customer service if you want to remove your Yostar binding

The contact details are above in the bot message

[crimson patrol]

Does the Discord staff respond faster than e-mail? I've been trying to get a hold of e-mail support for a month now with no response

[plucky kite]

Is the avatar character helpful to make staff recognize my account easier?

[echo heath]

your UID is all you need if you have it

but keep in mind your UID is not your IGN

[plucky kite]

I don’t really know if UID is reliable because I took picture of it for fun from one of 2 my accounts last year

[warm pike]

i tried logging out of all accounts, and relogging, but it didnt fic the issue, its still the same error

[solid pendant]

Hey im getting stuck on the loading screen at 100%, it was working fine yesterday, any ideas? : c

[civic oyster]

I need help recovering my account. It was bound to Facebook and I’m on iOS. What can I do?

[echo heath]

https://i.imgur.com/roy6tih.jpg

Follow steps 4 and 5 if you're logging in with a new device

[civic oyster]

Oh thank goodness! You’re a life-saver. Everything is back as it should be.

[azure tinsel]

how do i unbind my yostar account? i want to change it to my new email

[spring grotto]

You need to contact customer support for Yostar binds as regular users aren't able to unbind them

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[azure tinsel]

alright, thanks @spring grotto

[dusky wedge]

I might've done something to my account and lost all my data.

I went on a large haitus from AL because my phone broke and my temeporary phone couldn't run AL at all (old phone, bad phone).

Somewhere during that time I changed my twitter @, and when I logged in it still put me in the tutorial of the game.

Is my data lost possibly? I have an emulator on my PC that I had logged in, however I'm not 100% sure if the data is still on the emulator or not.

I'd appreciate any help on this.

I spent $50 on this game and was hoping to get back into it again.

I'm quite certain changing my twit handle is the cause of this.

@ me if you can help!

[echo heath]

@dusky wedge Did you bind the account?

[dusky wedge]

The new handle?

Or the account in general.

[echo heath]

The account you're trying to access

[dusky wedge]

Yes, I binded it way before and logged in. However now that I'm trying to again with the new handle I cannot get my data.

[echo heath]

https://i.imgur.com/roy6tih.jpg

follow steps 4 & 5

[dusky wedge]

Do I have to rebind my account??

[echo heath]

No, just do steps 4 and 5

[dusky wedge]

I already logged in and it didn't have my data.

[echo heath]

did you follow step 5?

[dusky wedge]

I'll make sure, but I thought I wa son the right serve.r

[echo heath]

Lots of people forget the server they were. Try all of them

Your account is per server so picking the wrong one will be a new account so to speak

[dusky wedge]

Ah that fixed it!

I'm in, thanks! Didn't know the server matter that much.

[echo heath]

Yep, np

[safe grail]

I transferred all my data and games(Including AL) from internal storage to SD card and now the game won't start

[sinful yoke]

game will not run on SD

revert move

[safe grail]

Thank you for the info, imma transfer them back

[vagrant gulch]

Umm question , can I unbind my yostar account from its current account so I can bind it to my main account?

I thought i lost my progress back then and registered a yostar account, until I realized my account is binded with Facebook

[sinful yoke]

contact customer support to remove a yostar bind

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[vagrant gulch]

Thx

[wicked jungle]

anyone an Idea why nox / memu keep crashing at start-up (can't change anything, instant crash after 3-5 seconds)? - Disabled Anti-Virus, Restarted, Turned off/on VT.

[maiden flower]

Hello?

Need help with my account. It was not bounded and my brother uninstalled Azur Lane. When I reinstalled it my account wasn't there anymore. 💔

Is there anyway to retrieve it?

[zealous thicket]

Having issues logging in through mobile data. But when I use wifi, I can log in.

I'm capping at 36 mbs on data, whilst 10 mbps using my home wifi. There shouldn't be any issues logging in through data until now.

[native solar]

I'm unable toog into the game. I keep getting stuck on the loading screen. Any way I can resolve this?

[crimson patrol]

I'm probably stupid, but should I NOT reply to this e-mail or something? I tried replying, and got the exact same e-mail again immediately. Do I need to reply to my own original mail or something?

[cobalt snow]

That's an auto email, if you've already sent all the info they need, you just need to wait for an official response.

[crimson patrol]

Ah okay thanks, last time I tried getting into contact I never got another response, so I'm trying again.

[normal canopy]

I have issues getting jems, yesterday I bought the 1200 Jems for $28 dollars, I was supposed to get double the jems as well but I did not receive the jems and the purchase is still pending but the money is already spent. Please help me.

[cobalt snow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cobalt snow]

Follow the above steps and you should be able to get your stuff eventually, if you choose email you'll get an auto response, just need to wait if you've provided the info.

If you don't get an auto response from email double check a few things

[normal canopy]

Thanks!

[cobalt snow]

[normal bloom]

Hi guys just asking if Amagi is bug? Since she reach 120 she is not earning xp after combat compared to my other ship. So i think she is also not contributing xp to my reasearch.

[cobalt snow]

120 is the max, and exp earned is not shown for PR that way, IIRC. this is more of a #gameplay-help question, btw

[normal bloom]

ohhh ok Thanks Flyflu. So amagi still contribute even thou it says zero?

[cobalt snow]

I believe so, assuming it's for the right PR ship

[normal bloom]

ok Thanks Flyflu

[cobalt snow]

[stark sand]

So I've been waiting on a response from support for over a week, would it just be faster to dm the developer that emailed me last about my issue

[spring grotto]

When exactly did you send it?

The email, that is

[stark sand]

My inquiry was first sent on the 10th and I got a reply from a dev on the 13th but havent received anything since

[spring grotto]

Hm...I'd say try sending a follow up email firstly. If they don't respond in about 1-6 or so business days, DM one of the two yostar staffs here. But please do keep in mind they're about to go on vacation in observation of CNY for the coming week so responses will be slowed b/c of that

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

one of those two individuals

[stark sand]

Alright, thank you once again

[spring grotto]

[cobalt pelican]

Hey

I just bought the 39.99 pack

But I was charged like 60

What should I do?

62.99 to be exact

How do you DM someone?

[sinful yoke]

contact customer support for being overcharged

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

@queen solstice try contacting your bank as it shouldnt be an azur lane issue as long as you have money in the card

[jagged phoenix]

I hope I'm in the correct channel. I got a new phone and want to log-in on the new device but despite I'm in lexington it directs me to sandy even after using the facebook login, tried yostar account as well but same result. It's strange cause I used the same method a few months ago on a tablet and there it worked

[sinful yoke]

change the server yourself

its manual

[jagged phoenix]

silly me, thank you

[carmine hedge]

Is there any way of gatting back an azur lane JP account? I dont remember if i binded it but going through some old screenshots i doubt it. I have the UID, server name and name.

[misty crow]

We can't help with JP stuff sorry

[carmine hedge]

Do you know where i can get help for it?

[carmine hedge]

Is there a bug with the new skin for taihou?

[spring grotto]

Unknown. It's unavailable for EN right now till we're out of maintenance

[carmine hedge]

Since I change secretary I’m stuck on loading

[spring grotto]

unfortunately we're for EN only so can't really say much in that regard. Can really only suggest trying to clear the game cache and/or a full reinstall

You could perhaps check on the community AL discord to see if anyone else is having this issue on JP/CN

[wise prism]

I have one commission (Mid-range sailing training) that is done, but I can't complete/redeem it, it says "System error: 27: Collect Point Does Not Exist" whenever I click it. What should I do?

[quasi siren]

Hey, I don’t have any gaming issues rn but I just wanted to point out that my Dido came out like this when she got built lol

[wise prism]

Hm, a restart made it disappear from the list 🤔 Never mind I guess

[fierce jasper]

Uuuuuuuhm, this happened
Yes I added the bruh myself

[sinful yoke]

#known-bugs

[quasi siren]

Yee all good

Wrong chat oof

[warped moat]

Now who should i contact if google play refusing my money ?

[sinful yoke]

try talking to your bank

[warped moat]

12.0$ balance 9.99$ needed

You sure ?

[sinful yoke]

where are you located

[warped moat]

Indonesia

[sinful yoke]

try a vpn and if that doesnt work, do try to talk to google/bank as its not azur lanes issue

[wide surge]

Just saying

Best skin

[sinful yoke]

@wide surge @worthy pagoda #known-bugs please read it next time ty

[severe owl]

cant update thru blue stacks?

[wide surge]

Dw I will

Thanks

[worthy pagoda]

Ye mb I read it after

[warped moat]

Oki thanks

[maiden flower]

Yey. Few more steps to retrieve my unbinded account! The CS is so good!!

[topaz shale]

Something’s up with Dido

[spring grotto]

#known-bugs

[jolly ridge]

Why does the game lags everytime a fleet moves 1 tile in maps?

[obsidian apex]

bought the 20.00 Ruby and didn't get them

[cobalt snow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cobalt snow]

the above will help you get your gems, keep in mind that it might take a while since they have limited staff atm

[outer condor]

🅱️ L O C C

[vapid olive]

Lmao so i gotta wait for a week on my lucky bag?

[cobalt snow]

You need to wait for a response from CS, yes, which could potentially take a week (or shorter or longer).

[obsidian apex]

the first time this happened it took only a day for me

do I need to email them?

[cobalt snow]

Yes, email them at let them know all the info detailed by the bot

Or DM them, but don't do both

[obsidian apex]

okay

[storm galleon]

The game froze upon receiving Jersey. Can't access the log either.

[bitter orbit]

Why is dido stealth?

[obsidian apex]

I did email them but I didn't put my uid and device type lol they changed it sense the last time

[cobalt snow]

You can just add a follow up email in that case. Did you receive the automated email?

[obsidian apex]

I did

I then realized that I didn't put the right thing and put a follow up email I just don't want to spam them lol

I'd be sending a third one for the other stuff

[cobalt snow]

Just need to wait for a response then

@bitter orbit that's a known bug
@storm galleon I don't think anyone's reported that, may want to do a file repair just in case.

[next merlin]

Hi, I tried to purchase 80 bucks gem pack. the 1st attempt failed b/c Apple asked me to verify payment method. 2nd time works. But I still got charged for the 1st failed attempt

I don't have the order # b/c its still under "Pending Purchase"

[sinful yoke]

#known-bugs @dim junco

[south imp]

Dido’s image appears bugged

I just got her and it happens there too

[cobalt snow]

#known-bugs @south imp

[heady cloud]

http://prntscr.com/qquilc

shouldn't it look like this?
http://prntscr.com/qquiou

[steel stirrup]

Hi. i completed purchase for 1200 gem, and got charged but it show error and didnt received gem. Tried bought the 0.99$ and successfully get. :<

[cobalt snow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cobalt snow]

The above should help you get you in contact with CS and if you provide all the info you should get an auto email

[steel stirrup]

already mail

tq

[cobalt snow]

Just need to wait for an official response then

[carmine hedge]

Is “Failed to update file [4]” a bug or do I need to verify my game cache

[lost lagoon]

Having this problem

[lilac rivet]

Keep getting this

[carmine hedge]

Never mind

It’s a bug lol

cool

[lilac rivet]

Can’t log in

[safe inlet]

One message removed from a suspended account.

[sinful yoke]

known issue

[quasi siren]

Same

[brazen pelican]

Is iOS only the one having that problem?

[quasi siren]

Apologems? UwU

[cobalt snow]

We're currently looking into Failed to update file issues, please patiently wait for an update

[brazen pelican]

No

[carmine hedge]

I'm getting it on my IPAD

[untold turret]

It’s happened on my iphone, works fine on my iPad tho

[sinful yoke]

#known-bugs now stop reporting pls

[safe inlet]

One message removed from a suspended account.

[carmine hedge]

any idea when the update will be out?

[rich valve]

Yeah was about to ask about this too.

[sinful yoke]

#known-bugs

[cobalt snow]

No need to flood this chat with update issue, it's being looked at. If you have purchase issues instead

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[scenic aurora]

Pvp broken

[vapid olive]

Wait so if I get an email saying please elaborate your inquiry with balloon texts below, i should just choose an option?

[carmine hedge]

This is the second time I’ve had to deal with this

[hybrid ferry]

Yup, seeing it on iPhoneX

[sinful yoke]

stop reposting

#known-bugs

[arctic otter]

I love how every single maintanance brings only bugs its always a joyous experience

[carmine hedge]

And it’s really starting to get obnoxious having to reinstall every day

I need to start my commissions soon

[cobalt snow]

the failed to update is being looked at, please be patient

[restive sable]

Iphone 11

[sinful yoke]

#known-bugs stop reposting

[gaunt frigate]

Game failing to update?

[carmine hedge]

Yep

[restive sable]

lmao

[carmine hedge]

Second time dealing with the same bug

[sinful yoke]

just read above

keep comments to minimum

[gaunt frigate]

Thought it was just me xD

[brazen pelican]

Android guys you also getting the failed update or it’s just us iOS guys?

[sinful yoke]

ios only

[quasi siren]

[brazen pelican]

Oh ok tnx for the info

[mild gale]

Does anyone know why an update would fail?

[brazen pelican]

Read above

[limber tree]

sorry if posted already but error 50 when completing hard mode event? happened a few times now

[scenic aurora]

Already known that dailies and pvp are failing to complete?

[arctic otter]

[polar bloom]

the game broke after hotfix gg ez

[wide hazel]

I also got the hard mode error

[agile moss]

theres a "stage might not complete" error after battle

[cobalt snow]

iOS is experiencing issues atm, please be patient for an official response.

[lost walrus]

anyone else having the game not completing after a stage on hard mode

[limber tree]

yeah thats my error 50 might not complete

[random frost]

Is it me or is it the game itself

[arctic otter]

Would be nice if the game wasnt completely broken after EVERY SINGLE maintanance

[torpid delta]

[limber tree]

[junior latch]

Same Problem here... no chance to login after Hotfix, is hanging on update screen... on all my iOS devices same problem...

[long helm]

[delicate pivot]

It works!!!!!!!!!!!

[tawdry cairn]

my game keeps crashing during hard

second time already

[carmine hedge]

EN fails to read as usual

[amber sage]

Oof

Stuck after defeat boss

[tawdry cairn]

^^^

[amber sage]

[limber tree]

same

[tawdry cairn]

I guess I wait this one out...

[amber sage]

[arctic otter]

I would like to do dailies at least before I go to sleep since the stuff is unavailable literally whole day

[tawdry cairn]

where is my oil

[cobalt snow]

There is no need to repost errors, currently all of iOS is experiencing them. Please wait for an official response.

[limber tree]

unfortunate, I have too much oil now

[balmy valve]

This is the only bug I’ve encountered after maintenance

[red grove]

So this happened

[spring grotto]

Try restarting now

[amber sage]

[tawdry cairn]

sstop pressing devs

[eternal birch]

Can someone fix this?

[tawdry cairn]

yeah they already know

[red grove]

@spring grotto it works now ty very much

[eternal birch]

I see thanks for that

[red grove]

for letting us know

[cobalt snow]

A fix was just pushed for everything restart to update the game

[red grove]

yup

[balmy valve]

Fastest fix in the west good lord

[red grove]

True

[tawdry cairn]

restarted just now, no update for me?

[limber tree]

^

[lime citrus]

^

[sinful yoke]

explain your issue

[balmy valve]

I completely closed & re-launched the app

[graceful berry]

^

[viral summit]

Unknown error 50 during end of exercise

[balmy valve]

Update was available

[tawdry cairn]

game gets sstuck in hard stage after finishing boss

[sinful yoke]

and now game starts up WITHOUT updating?

[carmine hedge]

Failed to update file (4)

[sinful yoke]

known issue please standby

@carmine hedge restart app

[runic saffron]

Getting error 50 after every battle and game soft locked

[carmine hedge]

3 times already sir

[sinful yoke]

what occurs after?

[graceful berry]

after update unknown error in Dido harmode

after stage nds

[sinful yoke]

I assume you cannot login the game without it updating?

[carmine hedge]

The error is still there

[lime citrus]

there's no update for me x.x

[carmine hedge]

yep restarting game just now, no update being pushed. still stuck with the error 50 stage may not be completed after clearing the event map

I tried to update the game

200Mb

[junior latch]

Problem with login has been fixed, thank you 🙏

[carmine hedge]

But i just cannot update

[scenic aurora]

Still there after update

[cobalt snow]

Error 50 is being looked at

[tawdry cairn]

I even don't get an error message

[mighty flume]

No able to complete the ex raid error 50

[amber sage]

[midnight magnet]

I got it thanks to the update

[sinful yoke]

please provide log mods for error 50

[spring grotto]

Someone please get the logs

/logmode

[pale pagoda]

https://youtu.be/l3ujs7D0tFE

[spring grotto]

Of Error 50

[jade rain]

i got the same error, but i can't bring up debug mode

[carmine hedge]

https://gyazo.com/93ea8067849b0a003282f557547cb255

[limber tree]

lemme try ill re-get the error

[carmine hedge]

it's stuck after battle

[arctic otter]

Stages still cannot be completed

[hard reef]

Easy mode, and ive restarted my game 3rd time

[sinful yoke]

please provide log modes

/logmode

[pale pagoda]

https://youtu.be/l3ujs7D0tFE

[graceful berry]

restarting doesnt help

[cunning copper]

Yeah, I'm getting it in exercises.

Let me get log mode

[tender trench]

To who do I send my UID and Purchase info? I made 2 payment for the outfit pack, but didn't receive the items or the gems.

[jade rain]

i would if i could bring up debug mode in the first place

[arctic otter]

[carmine hedge]

how to do that

[plucky crow]

Exercises hard mode the bug is everywhere

[graceful berry]

unplayable now

[raven glacier]

I cant get the log to open like in the video :/

[leaden shale]

Anyone else having an issue with ships disappearing?

[carmine hedge]

going to try another map and get the log

[brazen pelican]

Does the debug mode works on iOS?

[sinful yoke]

please watch video to open log mode

[karmic onyx]

map,bug too

[tawdry cairn]

hey tech support, where do I see the log please ??????

[chrome dock]

yeah, I cant complete a fight anymore 😦 even after restarting the game

[lethal shale]

I cant seem to finish a battle? Keeps giving me error 50

[vital dome]

even for normal mode is bugged with he error

[sinful yoke]

/logmode

[pale pagoda]

https://youtu.be/l3ujs7D0tFE

[jade rain]

@sinful yoke i'm doing exactly what the video is doing. it won't come up no matter how many times i try

[humble needle]

I am getting Failed to update file (4) error as well

[honest thorn]

Log mode doesn't work in every device so

[tawdry cairn]

what /logmode? i am on nox

[sinful yoke]

thank you

[undone acorn]

This was on hard 9-3

[limber tree]

thanks i couldnt get it either

[marble badge]

Um i cant do dailys

[lost walrus]

I ended up pulling down my phone's top bar instead

[trail fog]

Freeze

[lost walrus]

they're looking into it

[tawdry cairn]

@marble badge they are already on it, patience

[midnight magnet]

Issue remains due to the fact it freezes the game

[quasi siren]

No spam pla

[midnight magnet]

Chat still works tough

[junior kettle]

Glad to see I'm not the only one with this problem...

[red whale]

Guys dont spam they are working on it ASAP

[carmine hedge]

scroll up, they working on it

[unkempt monolith]

Getting that also

[amber sage]

[runic saffron]

can you do debug menu on emulator?

[red whale]

wait then

[limber tree]

We just sent logs, they're aware and working on it

[spring grotto]

/lockdown

[pale pagoda]

tech-support got locked down.

[spring grotto]

Error 50 and freezing battles are known and being locked into

[sinful yoke]

Please read #known-bugs and report bugs only in #bug-reports

if you are experiencing a technical issue not related to the bug, please dm @sinful yoke or @spring grotto

[spring grotto]

/lockdown

[pale pagoda]

tech-support lockdown got lifted.

[lost walrus]

ty for bugfix

[versed hollow]

which one? 😄 is the error 50 fixed?

[midnight magnet]

Ive encountered an Graphical glitch

[cobalt snow]

Restart the game and update, should fix most issues. if you have something that you think is a bug still, check/report in #bug-reports and #known-bugs

[midnight magnet]

Where in if you do certain actions pages fuze with one another

[spring grotto]

It's a known issue to happen at times. A restart of the app should fix it

[tawdry cairn]

So um, only restart or should there be a vissible update?

[midnight magnet]

Issue is that its persistant as in happens every time i do the actions to get the issue to appear.

[tawdry cairn]

Cause I don't have updates

[limber tree]

Yeah thanks guys for a fast fix for the fights!

[sonic bison]

Anyone else getting a network error trying to login?

[remote ridge]

I’m not sure if this is the right place, but my purchased lucky bag never came in, how would I go about receiving it?

[spring grotto]

@sonic bison not personally, no
@remote ridge did you check your in game mail? It should've been sent there?

[remote ridge]

Yeah I checked and I didn’t receive it yet. Restarted game as well

I purchased it on iTunes and it says the payment went through both there and on my card. When I checked back in the game it said error purchasing

[obtuse siren]

Hello, I'm having some issues with the game at the moment.

[spring grotto]

Okay. If it's still not there, please contact customer support with your account information and purchase receipt

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[obtuse siren]

During the error 50 issue, I gone to the login screen and used the repair function. However, after doing so, the game refuses to load on the login screen at all.

[remote ridge]

Thanks so much for the help!

[brittle yoke]

anyone has issue with their credit card? i bought the lucky bags just fine but i get declined for gems

[midnight magnet]

Question isnt Yat-Sen suppised to be Permanently Unlocked? Archives claims otherwise ingame?

As in the ship being Event restricted.

[spring grotto]

They just didnt update the text. Shes in light build

[rotund oriole]

Anyone got this problem?

[spring grotto]

@obtuse siren if restarting the game and/or as well as clearing the cache doesnt help you, might wanna consider a full reinstall
@rotund oriole fully restart the application as that issue was fixed with a hotfix

[midnight magnet]

Thanks @spring grotto

[rotund oriole]

Ok thanks

[dusk cypress]

Is anyone else lagging really badly when moving tiles on a map?

[obtuse siren]

I'm guessing with a full reinstall I'll need to get the account back as well. Hopefully the UID, name and server would be enough to recover it then. Thank you anyway for the help.

[tight scroll]

I just came here to report that very same issue @dusk cypress

[hard reef]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[brittle yoke]

i bought lucky bags before this happened

i tried with $0.99 gems and $4.99

they went through

why can't i buy the $79.99 pack?

i called my bank and they said my credit card didn't has any issue and no decline showed in their log

i guess i gonna try emailing them

[thorn yoke]

is it me or does the game is a bit spiky rn?

[dusky fossil]

have same exact issue as @tight scroll and @dusk cypress ... quite laggy and spiky when move tile to tile ...

[cinder sandal]

Don't know if I'm even right here, but I can't install the game.
I get an error massage from Google Play and then nothing happens.
What should I do?

[timid wave]

Hello, I encountered a problem , I changed my phone, and now I don’t know how to get to my account , I did not tie it because I wanted to do it on a new phone , Already managed to pump level 70+ and donate money ,
Can I somehow restore my account? game nickname kirigatu

[sinful yoke]

so you did not bind the account?

do you still have the old phone?

[timid wave]

As I found on the new phone that there is no progress, I tied a new account with the nickname Kiruga