sinful yoke Jan 8, 2020, 6:05 AM

#

you will need to make a new account on the bind and collect the uid, username, server, and a screenshot of the binds so you can give it to customer support to recover yours

#

yes im aware

rancid blaze Jan 8, 2020, 6:07 AM

#

uhhh what if i'm an idiot and unlinked it from facebook

sinful yoke Jan 8, 2020, 6:08 AM

#

how did you unlink it if you cant get into the account?

#

the game will take access of it even if you revoke access from it, but you might get errors

rancid blaze Jan 8, 2020, 6:08 AM

#

via facebook

sinful yoke Jan 8, 2020, 6:09 AM

#

try logging in despite revoking access

rancid blaze Jan 8, 2020, 6:10 AM

#

alright let me reinstall app

#

when i get home i guess :/

carmine hedge Jan 8, 2020, 6:17 AM

#

Hii Kawaa u556Wave

cedar pond Jan 8, 2020, 6:31 AM

#

Hi guys, i purchased the 2020 bundle but still haven’t received it. I sent a ticket in but its been 3 weeks with no response. I’m not sure what i need to do. Should i send in another ticket or just continue waiting?

#

Money was taken out of my account but no gems lol

sinful yoke Jan 8, 2020, 6:32 AM

#

what day did you send an email?

cedar pond Jan 8, 2020, 6:32 AM

#

December 28 of 2019

#

I figured the support team would be on holidays so i figured it might take a while

#

I have the receipt

sinful yoke Jan 8, 2020, 6:33 AM

#

they generally take 1-6 business days as of late to respond and from that date it has been exactly 6 business days, send a follow up by replying to your original email SandyWink

cedar pond Jan 8, 2020, 6:34 AM

#

Okay thank you very much, i sent an update early today so I’ll hopefully hear back sometime this week

#

Thank you @sinful yoke

sinful yoke Jan 8, 2020, 6:34 AM

#

RenownThumbsUp hope you get a response soon

lament hawk Jan 8, 2020, 7:36 AM

#

where to see the countdown timer for the maint? thanks.

sinful yoke Jan 8, 2020, 7:40 AM

#

@lament hawk #gameplay-help pins

tulip mirage Jan 8, 2020, 7:42 AM

#

Hello, I’m also stuck with the same problem as Johnson, but for some reason, game loads totally fine on bluestacks

sinful yoke Jan 8, 2020, 7:43 AM

#

so you also tried logging in but have infinite loading?

tulip mirage Jan 8, 2020, 7:43 AM

#

Yes

#

Unlimited loadworks

sinful yoke Jan 8, 2020, 7:43 AM

#

is it facebook?

tulip mirage Jan 8, 2020, 7:43 AM

#

My mobile phone plan is dank

#

Yes it is facebook I think

sinful yoke Jan 8, 2020, 7:43 AM

#

what did you try logging in with I mean

tulip mirage Jan 8, 2020, 7:43 AM

#

I have not linked to yongshi or twitter iirc

#

Facebook

sinful yoke Jan 8, 2020, 7:44 AM

#

can you open log mode and take a screenshot of it while it loads? some personal info like your email may pop up, so block those if you'd like

#

/logmode

pale pagodaBOT Jan 8, 2020, 7:44 AM

#

https://www.youtube.com/watch?v=p1Yl9InTWzk

sinful yoke Jan 8, 2020, 7:45 AM

#

ah we got a new link

#

1 sec

#

https://www.youtube.com/watch?v=Wi11QDE7ewg

YouTube

NaviKing

Activating Log Mode in Azur Lane

On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a Yostar staff member.

Join the official Discord server: https://discord.gg/azurlane
Join the Grand Azur Lane Alliance ...

▶ Play video

tulip mirage Jan 8, 2020, 7:45 AM

#

I’m on mobile and on a pretty limited dataplan :(

#

Sec I’ll give it a go

sinful yoke Jan 8, 2020, 7:45 AM

#

you can always come back when you are on wifi SandyWink

tulip mirage Jan 8, 2020, 7:46 AM

#

I am stuck on a farm staring at sugarcane grow for the next three hours

#

I need my tittyboats

#

📎 image0.png 📎 image1.png

#

Logs uploaded

sinful yoke Jan 8, 2020, 7:48 AM

#

it may be that you're connected on data it wont load, can you try restarting your device real quick?

tulip mirage Jan 8, 2020, 7:50 AM

#

Opy that

#

It worked!

#

Thank you very much @sinful yoke sama

mental locust Jan 8, 2020, 8:45 AM

#

Japan Server down for anyone else?

distant fog Jan 8, 2020, 8:52 AM

#

can i get some help on a purchase that did not go through?

carmine hedge Jan 8, 2020, 9:07 AM

#

Can someone look from the support team on my mail, sent one and didn't receive any response for 3 day

undone nimbus Jan 8, 2020, 11:09 AM

#

@carmine hedge you usually have to wait for a week

surreal reef Jan 8, 2020, 11:10 AM

#

@sinful yoke Hi how do I contact the support for the global server regarding my enquiry about summons?

#

I have emailed the official FAQ but they have not replied to me yet

floral cradle Jan 8, 2020, 12:10 PM

#

I have a friend who needs support but would prefer to do it over email, sis there some sort of support email he can contact?

#

is*

fallen pewter Jan 8, 2020, 12:15 PM

#

/techsupport

pale pagodaBOT Jan 8, 2020, 12:15 PM

#

rancid blaze Jan 8, 2020, 1:13 PM

#

@sinful yoke just a debrief,
it looked like using the launch screen facebook button actually correctly linked to my fb account
i'm not sure why i got stuck on the loading screen but reinstalling fixed it
thanks again for all your help

brave pendant Jan 8, 2020, 1:57 PM

#

my computer isnt working right

quartz raft Jan 8, 2020, 3:10 PM

#

Random Washington appears and just sits at loading, only happens with this fleet comp over two maps. Have to restart the app.

📎 unknown.png

spring grotto Jan 8, 2020, 3:15 PM

#

You'll need to leave the map and then replace the ships in the main fleet to fix the issue

edgy plover Jan 8, 2020, 4:12 PM

#

I can’t get into Lexington without the app crashing ive emailed support but they wont respond can anyone help

#

Ive deleted and reinstalled it but it still keeps happening and only with Lexington

carmine hedge Jan 8, 2020, 4:26 PM

#

so, uhh... how do i log in with a yostar account after i've bound it? i've got a new device that im trying to log into my account on

#

i can use twitter or facebook as well since i bound those too, but im wondering how you actually use the yostar log in

echo heath Jan 8, 2020, 4:27 PM

#

steps 4 and 5

https://i.imgur.com/roy6tih.jpg

Imgur

edgy plover Jan 8, 2020, 4:30 PM

#

Can no one help ?

carmine hedge Jan 8, 2020, 4:33 PM

#

i guess i just misunderstood how it works. thanks brother

spring grotto Jan 8, 2020, 4:54 PM

#

@edgy plover hm...do make sure that you're getting rid of all the Azur Lane files when you're deleting the app. You might need to go manually into your phone files to see theres any left. And as well, try using a different device if possible to see if its device specific or not

edgy plover Jan 8, 2020, 4:54 PM

#

Oh okie will do

dusty jasper Jan 8, 2020, 4:56 PM

#

@spring grotto guys , need help. where can i get help if my debit card suddenly declined? i already spend 2k before without any problem. or someone can tell me how to use google card for this game...

spring grotto Jan 8, 2020, 5:08 PM

#

Well for your card, thatll have to be taken up with your bank most likely if it's getting declined. And for Google Play Balance, just add funds into your Google account and you can use it. Though please do note that if the game is not available in your country and you had to get it through a third party app like QooApp or APKPure, you most likely won't be able to use Play Balance as the currency wont be supported by AL

winter radish Jan 8, 2020, 5:14 PM

#

game is struck on loading manjuus Uzukiiiii

spring grotto Jan 8, 2020, 5:20 PM

#

Where at exactly?

dusty jasper Jan 8, 2020, 7:14 PM

#

@spring grotto sorry for asking again. my debit still can be used for buying other thing online..it just this game declined it. for the google card,should i redeem in playstore or inside game? i only had this payment method..so can you tell me step by step using google card or maybe some video?

#

📎 Screenshot_20200109-030139_Google_Play_Store.jpg

ivory summit Jan 8, 2020, 7:29 PM

#

I get the "GooglePay/AppstorePay/Molpay failed:200220" message when I try to buy the 19.99 gem pack. Looked up on it and most fixes to this problem were just to switch networks or use vpns. I tried like 3 different networks, and over 5 countries with VPN. The problem still isn't fixed.

However, one thing I found that I had that others didn't was this ios msg that would say "Your Purchase Could Not Be Completed, For assistance, contact iTunes Support at www.apple.com/itunes/ww/. I mean I did but it really doesn't seem like an apple problem since I just bought a 1 dollar item with my apple balance and everything was working out fine. I just couldn't buy the 19.99 USD pack and its been like this for days

ivory summit Jan 8, 2020, 7:48 PM

#

I've restarted my phone like 5 times and redownloaded the game twice

spring grotto Jan 8, 2020, 7:57 PM

#

@dusty jasper hm...you should be able to find some simple steps online regarding funding your account. As I'm not well versed with Google Play Funding, I don't want to give you the wrong answer LeanderXD
@ivory summit well all instances we've had of this error have always been a network issue. But if you'd like to try it, you could open up log mode when you're getting that error, screenshot the logs, and send it to customer support at al.cs@yo-star.com to see if they can offer some backend advice regarding it

#

/logmode

pale pagodaBOT Jan 8, 2020, 7:57 PM

#

https://www.youtube.com/watch?v=Wi11QDE7ewg

YouTube

NaviKing

Activating Log Mode in Azur Lane

On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a Yostar staff member.

Join the official Discord server: https://discord.gg/azurlane
Join the Grand Azur Lane Alliance ...

▶ Play video

spring grotto Jan 8, 2020, 7:57 PM

#

Pointland steps for opening log mode

ivory summit Jan 8, 2020, 8:07 PM

#

Alright, will try doing that

#

Thanks Yeptune

spring grotto Jan 8, 2020, 8:16 PM

#

Keikuthumbsup

carmine hedge Jan 8, 2020, 10:01 PM

#

hey toast u556Wave

kind pilot Jan 8, 2020, 10:03 PM

#

2020 new year package failed/pending? The money was deducted from the apple account but I never got the item. It appears that when I clicked purchase in the app it sent me over to the apple store but I think there was a quick flash of an error message. From there I completed my purchase in the store and it sent me back to the app. Now I'm stuck in a state of limbo where the item isnt credited to my account but I was charged in the apple store/paypal

dry ingot Jan 8, 2020, 10:04 PM

#

Is it still possible to retrofit warspite?

kind pilot Jan 8, 2020, 10:04 PM

#

^no

dry ingot Jan 8, 2020, 10:04 PM

#

and sandiego?

kind pilot Jan 8, 2020, 10:06 PM

#

not presently, but on the item description it says that there will be opportunities in the future to get it

spring grotto Jan 8, 2020, 10:06 PM

#

Did you check your in game mail for the bag?

kind pilot Jan 8, 2020, 10:07 PM

#

yea, the shop still shows 1/1 for the item so it has to be something with the game not crediting the item

spring grotto Jan 8, 2020, 10:08 PM

#

Gotcha, just making sure. Then please contact customer support with your account information along with the purchase receipt

#

/techsupport

pale pagodaBOT Jan 8, 2020, 10:08 PM

#

spring grotto Jan 8, 2020, 10:08 PM

#

Pointland contact options for support

kind pilot Jan 8, 2020, 10:14 PM

#

well rip to getting the new year skins

undone nimbus Jan 8, 2020, 10:51 PM

#

They might reappear next year

proven sail Jan 8, 2020, 10:56 PM

#

why cant i buy gems on my phone ;w; it wont load even after 15 minutes

undone nimbus Jan 8, 2020, 11:09 PM

#

Did you buy the gems already?

edgy plover Jan 9, 2020, 12:14 AM

#

Hi I commented in here earlier about my game crashing when i try to log into the Lexington server. I installed azur lane on a separate device and it still crashes so its definitely a problem with my account but dont know what else i can do at this point

#

Also does anyone know how long it takes for support to answer your emails.. its been a full day now

slow crag Jan 9, 2020, 12:20 AM

#

I can't even get to the login page, I am aware of maintenance for tomorrow but if it started early then I'll wait till the day afterwards. Thank you for your hard work

carmine hedge Jan 9, 2020, 2:29 AM

#

if i already have a twitter account binded to my game, can i also bind that account to a yostar and start logging in using the yostar instead of twitter?

spring grotto Jan 9, 2020, 2:36 AM

#

Yepp, you can

patent plume Jan 9, 2020, 2:57 AM

#

Hey I need some help if possible please. I know my account was binded. However I can not get it back for some bloody fucking reason. Is it lost lost or not?

spring grotto Jan 9, 2020, 2:58 AM

#

What happens when you log into it? And did you log into your bind option from the title screen?

patent plume Jan 9, 2020, 2:59 AM

#

No it just started me from a fresh game after I update the game

#

I keep logging out but it always brings me back into the new account and not my old one

median karma Jan 9, 2020, 3:09 AM

#

I'm having similar like Shepard. I binded my account and got a new phone today. I tried to get to my old account, but I can't

spring grotto Jan 9, 2020, 3:10 AM

#

@patent plume @median karma Okay, ya'll just need to log into your bind option from the title screen and then after that, choose the correct server as your character stays on the server that it was created on. So if you haven't tried, please do try logging into all of them

patent plume Jan 9, 2020, 3:11 AM

#

Bind option?

median karma Jan 9, 2020, 3:11 AM

#

Yes! It's still there! Thank you! @spring grotto

spring grotto Jan 9, 2020, 3:12 AM

#

@patent plume Bind option as in FB, Twitter, or Yostar
@median karma Good to hear and no problem RenownThumbsUp

median karma Jan 9, 2020, 3:12 AM

#

I was about to chuck my phone from the rage of losing so much hours

rich trail Jan 9, 2020, 3:13 AM

#

Lol. I need some SERIOUS account help.

patent plume Jan 9, 2020, 3:14 AM

#

What if I really do not remember the server? Do I just try them all?

spring grotto Jan 9, 2020, 3:14 AM

#

Yeah, just try logging into all of them to check them

#

@rich trail What's the issue?

rich trail Jan 9, 2020, 3:15 AM

#

@spring grotto I can't log into the account I normally use

#

And the account should be bound to my main FB account...but isn't. A completely different account is linked.

sinful yoke Jan 9, 2020, 3:15 AM

#

do you remember your server?

rich trail Jan 9, 2020, 3:15 AM

#

Lexington

sinful yoke Jan 9, 2020, 3:16 AM

#

are you logging into it?

rich trail Jan 9, 2020, 3:16 AM

#

No.

#

As of now i'm being logged into a completely different account

#

Lol I just want my account.

#

Idk if it matters, but i'm using an iphone.

sinful yoke Jan 9, 2020, 3:17 AM

#

have you tried logging into Lexington

rich trail Jan 9, 2020, 3:18 AM

#

It doesn't log into the account I use.

#

And have been using.

sinful yoke Jan 9, 2020, 3:18 AM

#

you must change that manually

rich trail Jan 9, 2020, 3:18 AM

#

I see. How exactly do I do that?

sinful yoke Jan 9, 2020, 3:18 AM

#

you tap the server its logging you into (im assuming Washington)

rich trail Jan 9, 2020, 3:19 AM

#

...I'm not sure how I can clarify this further...

#

I changed the server - but it's. I'm just not sure what in the world is goingon.

sinful yoke Jan 9, 2020, 3:20 AM

#

did you change it to lexington?

rich trail Jan 9, 2020, 3:21 AM

#

Yes, and it is the different account

#

Not the one i've been using.

#

From what i've seen the account here is linked to my Facebook - but to a twitter account I don't use.

#

IT's on Lexington, as was the account I have been using.

sinful yoke Jan 9, 2020, 3:22 AM

#

and you did login at the title screen with FB?

rich trail Jan 9, 2020, 3:23 AM

#

I've never used the fb login until now which is what caused the issue

#

At least I don't think.

#

Both accounts are different UIDs.

#

Once I pressed FB it logged me into whatever account this was.

sinful yoke Jan 9, 2020, 3:23 AM

#

uids are different across servers but mead to the same general account

#

so lets clear the fog here, were you trying to bind or login?

rich trail Jan 9, 2020, 3:24 AM

#

Login. I want to login to the UID i've been using, NOT the one that is bound to my Facebook.

sinful yoke Jan 9, 2020, 3:24 AM

#

do you have your uid on you?

rich trail Jan 9, 2020, 3:24 AM

#

For both acccs yes

sinful yoke Jan 9, 2020, 3:25 AM

#

may you send your original uid?

rich trail Jan 9, 2020, 3:25 AM

#

DM or here?

sinful yoke Jan 9, 2020, 3:25 AM

#

wherever works for you

rich trail Jan 9, 2020, 3:25 AM

#

Here is fine tbh.

sinful yoke Jan 9, 2020, 3:26 AM

#

you can do so then SandyWink

rich trail Jan 9, 2020, 3:26 AM

#

The one i've been using / want to use: 137019484

sinful yoke Jan 9, 2020, 3:26 AM

#

/checkbind 137019484

pale pagodaBOT Jan 9, 2020, 3:26 AM

#

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

sinful yoke Jan 9, 2020, 3:27 AM

#

you’ll have to contact customer support to recover it, as you cant login to it as of right now

rich trail Jan 9, 2020, 3:27 AM

#

The other acc is bound to my FB, but when trying to unbind it gives an error.

#

Fantastic

sinful yoke Jan 9, 2020, 3:28 AM

#

you’ll have to contact them for that too so they can merge the bind to the uid you want to use

#

/techsupport

pale pagodaBOT Jan 9, 2020, 3:28 AM

#

rich trail Jan 9, 2020, 3:28 AM

#

Figured as much, I DM'd Gale

sinful yoke Jan 9, 2020, 3:28 AM

#

AmazonPoint contact info is above, make sure to send the UIDs of both account

#

RenownThumbsUp

patent plume Jan 9, 2020, 3:29 AM

#

Well no server contains my old account before this update

#

I think that's GG for my old account

lime knot Jan 9, 2020, 3:55 AM

#

Excuse me staff,i had just bought 2 pack sack of gems. I didn't receive the first one and only receive the second. But it still - my balance twice of that pack. Where can i get sp ;;-;;?

#

📎 received_537461396948384.jpeg

spring grotto Jan 9, 2020, 3:57 AM

#

@patent plume If you used the correct social media account for your binding, then it most likely means it wasn't bound. In which case, you'll need to contact customer support so that they can help you retrieve it
@lime knot Contact customer support as well with your account information and the receipt of the purchase

#

/techsupport

pale pagodaBOT Jan 9, 2020, 3:57 AM

#

spring grotto Jan 9, 2020, 3:57 AM

#

Pointland contact options for customer support

lime knot Jan 9, 2020, 3:59 AM

#

Thanks u73cry

rose mirage Jan 9, 2020, 5:19 AM

#

is there an issue with the login servers atm because i was kicked out of the game about an hour ago and i can't get log back in and if it were because of the maint the game would tell me servers down but it doesn't even do that , so what is going on?

potent kelp Jan 9, 2020, 5:24 AM

#

how do i get these items? or are they only 1 time getto?

📎 unknown.png

vagrant jolt Jan 9, 2020, 5:24 AM

#

Some event, IIRC? I need one too.

potent kelp Jan 9, 2020, 5:24 AM

#

hmm

#

ic

rose mirage Jan 9, 2020, 5:27 AM

#

it was the event for the sandy retro

#

you guys missed it

potent kelp Jan 9, 2020, 5:28 AM

#

is there a chance it'll have a rerun? as well as warspites?

misty crow Jan 9, 2020, 5:32 AM

#

eventually

potent kelp Jan 9, 2020, 5:34 AM

#

houu good to know

proud smelt Jan 9, 2020, 6:15 AM

#

Account Recovery help needed.

Hey guys. Started playing Azur Lane a week ago but had an issue today and had to reload the game. Now of course I didn't bind my account to FB which I only read about today.

Who can, if they can, help me log back into my original login and what verification's needed?

latent coral Jan 9, 2020, 6:32 AM

#

If I try to Transfer AL's Files (with the Phones SD Card Transfer Program), will the game still be operable? I have talked about this once in here, will the game can do it now?

misty crow Jan 9, 2020, 6:33 AM

#

You can only transfer as much as the phone lets you normally in settings, which is to say just the app without any of its assets or data downloaded when the game is opened

teal spade Jan 9, 2020, 7:04 AM

#

Hm. Low chance, but. I was three battles away from hitting the 10k milestone. I was clearing D2, and I wouldve hit exactly the milestone for Hibiki and getting kinu after noshiro. Please, help HelenaPlease

misty crow Jan 9, 2020, 7:05 AM

#

sorry, we can't

teal spade Jan 9, 2020, 7:05 AM

#

Aaa

#

Extreme depress

latent coral Jan 9, 2020, 8:53 AM

#

@misty crow So... Either the game won't work or... It requires another Data Download?

misty crow Jan 9, 2020, 8:56 AM

#

The game won't work if you forcibly try to move any game data and assets beyond the normal transfer within your phone settings @latent coral

latent coral Jan 9, 2020, 8:57 AM

#

So... It works if I use "Transfer to SD Card?"

misty crow Jan 9, 2020, 8:57 AM

#

That should work as far as I tested last time with my older device

latent coral Jan 9, 2020, 9:05 AM

#

Hmm... I will try

#

Hope it at least lower the Internal Storage

slate pewter Jan 9, 2020, 10:42 AM

#

I asked to recover my lost account via ingame support and via mail, from the 23 December. As today, no answer. How the hell can i recover my account? I spent some money on it, don't wanna lose it ;_;

misty crow Jan 9, 2020, 11:06 AM

#

🔹 Please note that as per the following tweet, CV file downloads will be affected https://twitter.com/AzurLane_EN/status/1215227027915018241

Azur Lane Official (@AzurLane_EN)

Dear Commander,

Maintenance has ended & all servers are now up and running.

For any questions, contact us: al.cs@yo-star.com

*Due to network issue, CV file download will be affected, this issue will be fixed later.

#AzurLane #Yostar

#

trail panther Jan 9, 2020, 11:16 AM

#

Hi, I started playing a little while ago but the game reopens randomly, I
wonder if this is normal. game on a Motorola g4 plus.

misty crow Jan 9, 2020, 11:17 AM

#

@trail panther what android version are you using?

trail panther Jan 9, 2020, 11:22 AM

#

@misty crow Android 7.0

misty crow Jan 9, 2020, 11:22 AM

#

ah yes that seems to be the issue

#

motorola devices using anything before androind 8.0 are unstable with AL

jagged crown Jan 9, 2020, 11:22 AM

#

ah i see why i can't download it, wondering if we will get apologems later too, but i will sit n' wait

sinful yoke Jan 9, 2020, 11:23 AM

#

MutsukiStare

slate pewter Jan 9, 2020, 11:23 AM

#

I asked to recover my lost account via ingame support and via mail, from the 23 December. As today, no answer. How the hell can i recover my account? I spent some money on it, don't wanna lose it ;_; someone can help me with some other procedure?

manic gyro Jan 9, 2020, 11:24 AM

#

Hi i seem to be getting an error when i update the audio. It shown ERROR(CODE:4)

misty crow Jan 9, 2020, 11:24 AM

#

@manic gyro #game-news

#

/techsupport

pale pagodaBOT Jan 9, 2020, 11:24 AM

#

misty crow Jan 9, 2020, 11:24 AM

#

@slate pewter please try DMing em ^

slate pewter Jan 9, 2020, 11:25 AM

#

Oh, did not read! Thank you!

misty crow Jan 9, 2020, 11:25 AM

#

it's alright

manic gyro Jan 9, 2020, 11:25 AM

#

Ty sorry for the bother

coral vault Jan 9, 2020, 12:10 PM

#

This isnt funny anymore

#

3 mins in chat i got muted

#

I dint even say anything bad

#

Chat logs pls

#

📎 Screenshot_20200109-200934_Azur_Lane.jpg

slate pewter Jan 9, 2020, 12:16 PM

#

All is well what ends well, the dm help worked like a charm and my account is already restored! Should have done this sooner :p

brisk timber Jan 9, 2020, 12:54 PM

#

guys can somoene help me for the game

#

for the servers did one of them dissapear

#

beacause my acc suddenly got logged out

noble meadow Jan 9, 2020, 12:56 PM

#

is it just me or is anyone else getting randomly disconnected mid battle

shrewd olive Jan 9, 2020, 1:41 PM

#

I have a question

wintry radish Jan 9, 2020, 1:52 PM

#

Hey guys, I need some help with payment stuck on pending. I have already contacted customer support, but there wasn't any reply yet, except for the auto one.

spring grotto Jan 9, 2020, 1:53 PM

#

They're not in office right now as they're based in China. They'll be back in office in about 12-13 hours give or take

steel herald Jan 9, 2020, 1:54 PM

#

My game's been stuck at checking for updates. I tried reinstalling the game but it's still stuck

📎 unknown.png

spring grotto Jan 9, 2020, 1:55 PM

#

"Checking for updates" is a connection issue 99% of the time. Try restarting your device as well as your network router. Or using a different network connection

wintry radish Jan 9, 2020, 1:58 PM

#

@spring grotto Oh, thanks for the information, I didn't expect that support divisions for all regions are based in China.

spring grotto Jan 9, 2020, 1:59 PM

#

Yepp, they're all from there. And no problem RenownThumbsUp

spice heath Jan 9, 2020, 2:18 PM

#

I’m travelling in China and have noticed that EN AL is blocked here, and gives the error IP restricted: 100120. If I log in with a VPN, and then disconnects, the game still continues to work fine, but if it suffers a connection issue, which it does sometimes, I have to relog with the VPN again. Because I can continue to play the game after logging in with a VPN and then disconnecting the VPN, I believe that the blocking is from the devs, so I wanna know why, and if possible, how to get past this without a VPN. I’m trying to update my audio and because the hotel wifi is slow and I don’t have much mobile data, it keeps disconnecting and resetting the download progress

spring grotto Jan 9, 2020, 2:19 PM

#

It's not from the devs, it's due to your region, China

spice heath Jan 9, 2020, 2:20 PM

#

I know that China does block a lot of games and sites, but the game works fine after logging in. I live outside if China (Australia), and I just wanna play the game while in China. Is it just not possible without VPN?

spring grotto Jan 9, 2020, 2:25 PM

#

It's not possible, sorry to say

spice heath Jan 9, 2020, 2:29 PM

#

Ok thanks

ebon plank Jan 9, 2020, 2:31 PM

#

does the Shopping with the headmaid skin for Belfast have new lines? i thought that the cv update would be for the new lines but i still get the default ones

lost walrus Jan 9, 2020, 2:46 PM

#

the game freezes sometimes when I click dock. Is it just my phone or existing issue

spring grotto Jan 9, 2020, 2:49 PM

#

@ebon plank Its a known issue #known-bugs
@lost walrus do you have a L2D secretary equipped?

lost walrus Jan 9, 2020, 2:50 PM

#

yea

spring grotto Jan 9, 2020, 2:53 PM

#

Yeah, that's most likely the issue. When going to the docks too fast while a L2D is loading, the game can crash pretty consistently. It's a reported issue

steel herald Jan 9, 2020, 3:35 PM

#

Live2D update won't move at all

#

How do I fix this

#

It's been 1/37 for 20 minutes now

viral adder Jan 9, 2020, 4:04 PM

#

I'm getting PR2 missions on Research instead of Focused PR1 one for a really long time. Is there a way to fix it or it's everyone's problem that should be fixed?

#

📎 unknown.png

lost walrus Jan 9, 2020, 4:07 PM

#

@viral adder the PR1/PR2 focus doesn't guarantee all PR2/PR1 research, it just gives a higher chance for the selected focus to appear

viral adder Jan 9, 2020, 4:09 PM

#

Erm, so I'm getting like 3 missions every time with this "focus", so what's the point of it?

#

And more than that, I've started to play not a long time, and before people was available to get missions so they can get blueprints one out of six, and now it's one out of twelve and I can do nothing with it?

#

It's just sounds savage, I've got zero needed blueprints for a week

lost walrus Jan 9, 2020, 4:11 PM

#

it depends on which PR research you do. If you choose PR1 research for ship bps you'll get one of the six from the first batch, similar with PR2

#

it's not one of twelve

viral adder Jan 9, 2020, 4:13 PM

#

I'm not getting, how can I choose PR1 research, you mean from those missions that I've already got by random?

lost walrus Jan 9, 2020, 4:13 PM

#

see the top symbol

#

there's some with "I" and some with "II"

viral adder Jan 9, 2020, 4:13 PM

#

Well, okay, it's still one out of six, but now I have like 2 missions instead of 5 to choose

lost walrus Jan 9, 2020, 4:14 PM

#

then the rest is really just rng

viral adder Jan 9, 2020, 4:16 PM

#

So there is no error, and it's true, that game allowed older players to do researches of PR1 and complete their Prototype ships, and newer players basically being penalized?

lost walrus Jan 9, 2020, 4:17 PM

#

wouldn't say penalized tbh, older players managed to do PR1 stuff because that's all we had. It's just the case that newer players joined after PR2 was launched...

viral adder Jan 9, 2020, 4:19 PM

#

Well I'm getting instead of five missions for choose - two, what is it if it's not penalty?

#

If it's intended, it's the worst design tbh

lost walrus Jan 9, 2020, 4:20 PM

#

it's the game's content...? like older players are also having these researches scattered among PR1 and PR2 research

viral adder Jan 9, 2020, 4:20 PM

#

Well but why can't I choose?

#

There is literally button which, as I thought, was intended to skip this problem, but it doesn't work

lost walrus Jan 9, 2020, 4:21 PM

#

you did choose PR1 focus...? unless you're telling me that you want always, guaranteed full PR1 research then I can't help with that either

viral adder Jan 9, 2020, 4:21 PM

#

Yes, I did

#

And I'm getting all the way PR2 missions, I even have some more screenshots on my phone

lost walrus Jan 9, 2020, 4:22 PM

#

It's a mix between PR1 and PR2

#

I choose PR2 focus and I'm still getting PR1s in my selection as well

viral adder Jan 9, 2020, 4:22 PM

#

Are you sure that it's intended though?

#

It's just sounds wrong

spring grotto Jan 9, 2020, 4:23 PM

#

Its intended. Focus only guarantees 2 minimum researches of your focused season

viral adder Jan 9, 2020, 4:23 PM

#

Yes I want "always guaranteed full PR1 research", or at least 3-4 every time, of course!

spring grotto Jan 9, 2020, 4:24 PM

#

So if you have PR1 focus on, you're guaranteed at minimum 2 PR1 projects. The rest are RNG

viral adder Jan 9, 2020, 4:24 PM

#

Such a pathetic design

#

I'm having really bad time with a game because of that, it there is a chance that it will be changed in the future?

spring grotto Jan 9, 2020, 4:26 PM

#

Not that's known. Its been like that since PR2 came out for JP/CN early this year

#

~~last year actually in 2019~~

viral adder Jan 9, 2020, 4:27 PM

#

Nvm I got you

#

Basically fuck me and my problems

jovial rock Jan 9, 2020, 4:29 PM

#

That's not a tech-suppurt question but i don't know where to ask this.
Is there's a chance that ships from USSR will appear in Azur Lane?

spring grotto Jan 9, 2020, 4:29 PM

#

Well there is Avrora, but shes the only one and shes limited. As for future ships, its unknown sorry to say

jovial rock Jan 9, 2020, 4:30 PM

#

Ok thank

obtuse mulch Jan 9, 2020, 4:33 PM

#

Help please

gilded night Jan 9, 2020, 4:33 PM

#

after developing a PR ship is she usable right after or need to be maxxed and so 10 months of wait?

obtuse mulch Jan 9, 2020, 4:33 PM

#

My account doesnt login on my game

#

What happened

spring grotto Jan 9, 2020, 4:35 PM

#

@obtuse mulch did you have your account bound?
@gilded night that's more of a question for #gameplay-help ChocolaWink

obtuse mulch Jan 9, 2020, 4:35 PM

#

Yeah

#

Where can I find the login button on the main screen

gilded night Jan 9, 2020, 4:35 PM

#

@spring grotto thought I was there. Sorry just woke up

lost walrus Jan 9, 2020, 4:35 PM

#

o btw @spring grotto thanks for earlier Unihappy

spring grotto Jan 9, 2020, 4:37 PM

#

@obtuse mulch okay, you just need to log into your bind option on the title screen where it says "Press to Start", theyll be on the left hand side. After you log in there, make sure you log into the correct server
@lost walrus Keikuthumbsup

obtuse mulch Jan 9, 2020, 4:39 PM

#

Its the YoStar right?

echo vault Jan 9, 2020, 4:39 PM

#

Hi I have a question for the previous event

#

Did the exchange shop close when the event ended?

spring grotto Jan 9, 2020, 4:41 PM

#

@obtuse mulch if that's what you bound with, yes
@echo vault it's still there. Tap the shop on the main screen and go through munitions

reef bear Jan 9, 2020, 4:42 PM

#

anyone else getting random crashes when you have l2d ryuuhou out?

echo vault Jan 9, 2020, 5:01 PM

#

@spring grotto thanks. I hope they would still keep those event banners up for exchange for a few days like they did on the previous events.

white condor Jan 9, 2020, 6:42 PM

#

Hi i need help

misty crow Jan 9, 2020, 6:43 PM

#

with?

white condor Jan 9, 2020, 6:43 PM

#

i have an account that is stuck on twitter

#

but twitter deleted my account without warning

#

can i lose my account?

misty crow Jan 9, 2020, 6:44 PM

#

you won't lose it

#

assuming you're still using it

#

but it would be best to get some other bind in the mean time

#

after which you can get customer support to unbind your twitter

still gull Jan 9, 2020, 6:46 PM

#

i bound my account via twitter and e-mail. is it safe to do a complete reinstall of the game?

white condor Jan 9, 2020, 6:47 PM

#

the game is saying that it is connected twitter and by yostar mail account

misty crow Jan 9, 2020, 6:48 PM

#

ah

#

if you already binded to yostar

#

just contact customer support to unbind the twitter

#

/techsupport

pale pagodaBOT Jan 9, 2020, 6:48 PM

#

misty crow Jan 9, 2020, 6:48 PM

#

@still gull yes, just follow steps 4 and 5 in this image to log back in later https://i.imgur.com/roy6tih.jpg

Imgur

still gull Jan 9, 2020, 6:49 PM

#

thank you

white condor Jan 9, 2020, 6:50 PM

#

Thanks for helping

hollow ridge Jan 9, 2020, 7:16 PM

#

Hello

#

I am having problem on sending friend request

#

Whenever i type correct uid or Name it says Unable to Check that player

sinful yoke Jan 9, 2020, 7:23 PM

#

are you on the same server

hollow ridge Jan 9, 2020, 7:29 PM

#

No

#

My friend is in sandy server
And i am in Lexington server

misty crow Jan 9, 2020, 7:30 PM

#

that's why

#

you can't add friends across servers

hollow ridge Jan 9, 2020, 7:37 PM

#

Oh

#

Thats sad

west plume Jan 9, 2020, 7:42 PM

#

Have a feeling this has been noted before but despite the hotfix my Glasgow is missing her CV. Should I initiate data repair or reinstall and hope for the best?

hidden linden Jan 9, 2020, 7:44 PM

#

Can I change twitter account thats bound to my account rn?

still gull Jan 9, 2020, 7:48 PM

#

@west plume a complete reinstall fixed it for me but dont forget to bind your account before you do

hollow ridge Jan 9, 2020, 7:50 PM

#

Can i transfer my acc to other server?

#

I really want to

#

Please

#

Uzukiiiii

echo heath Jan 9, 2020, 7:51 PM

#

You cannot. Being on the same server as a friend does nothing anyway

hollow ridge Jan 9, 2020, 7:54 PM

#

Just want to transfer my acc :(

#

Well Acc Transfer can't be possible then

echo heath Jan 9, 2020, 8:07 PM

#

it's not

west plume Jan 9, 2020, 8:16 PM

#

late but thanks for the aid @still gull! Bit of a process but it fixed er' right up. Now I'm guessing I just have to wait for this noticable performance drop to sort itself out

still gull Jan 9, 2020, 8:18 PM

#

@west plume no problem.didnt have a performance drop myself. might just need to restart again. might i ask if you own the belfast casual skin? does it have the updated voice lines?

west plume Jan 9, 2020, 8:20 PM

#

Shopping skin? Checking it now but no dice, same lines as default in archives/char page

still gull Jan 9, 2020, 8:21 PM

#

yeah same. seems they forgot to include it for the EN server

west plume Jan 9, 2020, 8:23 PM

#

as expected putting her in secretary slot doesn't do it either. A shame but it's known at least

#

LaffeyDrink

#

also lmao I forgot the game was originally set to 30fps hence why I thought there was a performance drop. It's been that long that I forgot

still gull Jan 9, 2020, 8:28 PM

#

are you on iOS or Android btw?

west plume Jan 9, 2020, 8:28 PM

#

apple slave, I'm an iOS boyo

tropic hinge Jan 9, 2020, 8:29 PM

#

Is anyone having problems with certain backgrounds of skins being bugged? I just got kitakaze's skin and the background it has is something different?

still gull Jan 9, 2020, 8:29 PM

#

playing on iOS too

west plume Jan 9, 2020, 8:33 PM

#

@tropic hinge maybe shoot that to bug reports if no one else is aware. I don't got kita so I can't help

tropic hinge Jan 9, 2020, 8:33 PM

#

Oh okay

#

Cause its happening to my zuikaku skin as well

west plume Jan 9, 2020, 8:35 PM

#

yeah that's weird if that's happening to an older skin
I have georgia skin but apparently the beach is still pristine
WarShrug

static ginkgo Jan 9, 2020, 9:17 PM

#

Trying to login with facebook is crashing my game. Omegalilwoo

static ginkgo Jan 9, 2020, 9:32 PM

#

I was stuck on an infinite loading screen, so I reinstalled, but now logging in with Facebook will crash the game. I can access the tutorial, but no way to get my old account.

sinful yoke Jan 9, 2020, 10:06 PM

#

are you on android @static ginkgo

wanton topaz Jan 9, 2020, 10:06 PM

#

I'm just getting an "Unknown error:-1" when I try to log in...

sinful yoke Jan 9, 2020, 10:06 PM

#

is your account bound?

wanton topaz Jan 9, 2020, 10:06 PM

#

Yeah

sinful yoke Jan 9, 2020, 10:07 PM

#

try relogging in

#

iirc that error is from a random expired session

wanton topaz Jan 9, 2020, 10:07 PM

#

Okay

#

Yup, that did it.

#

Many thanks!

static ginkgo Jan 9, 2020, 10:14 PM

#

Yes, on android

sinful yoke Jan 9, 2020, 10:30 PM

#

can you try enabling developer mode, disable it, and try to login again? @static ginkgo

static ginkgo Jan 9, 2020, 10:33 PM

#

That worked, thanks a lot!

raw lantern Jan 9, 2020, 11:02 PM

#

Hi, I need some help with my account

sinful yoke Jan 9, 2020, 11:02 PM

#

can you explain the situation?

raw lantern Jan 9, 2020, 11:03 PM

#

Yeah, so I stopped playing sometime last year. Got a new phone and now I can't seem to log into said account. iirc I had only bound the account to a yostar account

sinful yoke Jan 9, 2020, 11:04 PM

#

are you logging into the right server?

raw lantern Jan 9, 2020, 11:07 PM

#

Yes, I've only played on Sandy

sinful yoke Jan 9, 2020, 11:07 PM

#

do you have a screenshot of your uid anywhere?

raw lantern Jan 9, 2020, 11:07 PM

#

Of course! Let me find it

#

📎 Screenshot_20190627-234724.jpg

sinful yoke Jan 9, 2020, 11:09 PM

#

ah thats your username

raw lantern Jan 9, 2020, 11:10 PM

#

Oh, I don't think I have a sc of my uid then

#

Ok well I'm dumb. I swear I only ever played on Sandy but all of my stuff was on Lexington. Thank you for the help @sinful yoke

graceful crown Jan 9, 2020, 11:43 PM

#

Just to make sure now that I've gathered all the info i could where do i contact to retrieve a previous account

sinful yoke Jan 9, 2020, 11:43 PM

#

/techsupport

pale pagodaBOT Jan 9, 2020, 11:43 PM

#

graceful crown Jan 9, 2020, 11:43 PM

#

thanks

narrow mist Jan 9, 2020, 11:56 PM

#

Hi Guys, I want to ask about my purchases of gem using IOS. It is my first time hence I like to know, if using credit card to pay for gems via IOS, will the gem immediately shown or have to wait for the transaction to appear in the statement to be considered purchased?

sinful yoke Jan 9, 2020, 11:57 PM

#

it will be instant if it is a success

narrow mist Jan 9, 2020, 11:57 PM

#

Aw...

#

Hmm... what I should do now? Uninstall and install again?

#

@sinful yoke oh, thanks for the reply though.

sinful yoke Jan 9, 2020, 11:59 PM

#

is your issue a purchase issue

#

because a reinstall would not have anything to do with it LeanderXD

narrow mist Jan 10, 2020, 12:00 AM

#

I see... erm, should I stop the transaction?

#

Oh ya, I saw an error message after the purchase

sinful yoke Jan 10, 2020, 12:04 AM

#

did you get charger?

narrow mist Jan 10, 2020, 12:07 AM

#

Not yet. Since it is credit, it takes time for the transaction to appear in my statement

sinful yoke Jan 10, 2020, 12:07 AM

#

contact customer support with your uid, username, server, and a proof of purchase if possible

#

/techsupport

pale pagodaBOT Jan 10, 2020, 12:07 AM

#

sinful yoke Jan 10, 2020, 12:08 AM

#

contact info above AmazonPoint

narrow mist Jan 10, 2020, 12:11 AM

#

Ok thanks @sinful yoke

carmine hedge Jan 10, 2020, 12:24 AM

#

Hello. Can I get help with unbinding Yostar account from the game?

#

I need to unbind now, time is off the essence!

#

I've contacted @open holly, but no answer yet received.

echo heath Jan 10, 2020, 12:27 AM

#

you have to contact customer support to unbind yostar

carmine hedge Jan 10, 2020, 12:28 AM

#

I contacted customer support to, but no answer either.

echo heath Jan 10, 2020, 12:28 AM

#

Responses can take 1-4 business days

sinful yoke Jan 10, 2020, 12:28 AM

#

dont contact them through multiple ways at a time

carmine hedge Jan 10, 2020, 12:29 AM

#

Except automated email with words "Please elaborate on your inquiry".

#

What does it mean anyway? I believe I provide all required info in my email.

echo heath Jan 10, 2020, 12:30 AM

#

It's just an automated response. You can just wait for someone to respond to you.

carmine hedge Jan 10, 2020, 12:31 AM

#

And then I be able to play again? I need fresh new start on the same server.

echo heath Jan 10, 2020, 12:32 AM

#

I guess you could always re-install the game and not log-in via a bind method

zealous escarp Jan 10, 2020, 12:32 AM

#

Hello good people at Azur Lane! I have a question...i was cleaning up my phone's space today and accidentally deleted Azur Lane's .obb files, and the game won't pass load screen after wards. Thus I uninstalled and reinstalled my game...Does that count as illegal modifying files? Will I get banned for that? I don't want to get banned from this game because i made a stupid mistake...please help

echo heath Jan 10, 2020, 12:32 AM

#

No

zealous escarp Jan 10, 2020, 12:33 AM

#

Is that for me?

echo heath Jan 10, 2020, 12:33 AM

#

Yes

zealous escarp Jan 10, 2020, 12:33 AM

#

thank you

carmine hedge Jan 10, 2020, 12:36 AM

#

Not log-in via bind method? But I need to free my email to be bind to the game. If not, I'll be forced to delete that email and all accounts linked to it. That would be devastating!

echo heath Jan 10, 2020, 12:36 AM

#

Well you'll either have to wait for customer service to unbind your email or you'll have to use a different e-mail to bind the new account to in the mean time.

carmine hedge Jan 10, 2020, 12:39 AM

#

Ok, I get it. No user friendly at all. Why game doesn't have a RESET ACCOUNT button? That would be just neat.

echo heath Jan 10, 2020, 12:40 AM

#

Because there's no need to do so.

carmine hedge Jan 10, 2020, 12:41 AM

#

I'm out of here. Thanks for no help I get.

formal jetty Jan 10, 2020, 12:51 AM

#

so i send a ticket and i get this

📎 unknown.png

#

so i wait or what

#

its an account recovery ticket and i have provided the info needed

echo heath Jan 10, 2020, 12:53 AM

#

just wait, it's an automated message

formal jetty Jan 10, 2020, 12:59 AM

#

-_- then dont tell us to elaborate bruh

echo heath Jan 10, 2020, 12:59 AM

#

¯_(ツ)_/¯

formal jetty Jan 10, 2020, 1:00 AM

#

this would literally be a better message "You have reached the ~~student~~ customer support center for ~~University of Alberta Engineering~~ Azur Lane EN. Please wait patiently until we process your ticket. Tickets are processed in the order they are received."

#

thats the shit my university gives me when i ask anything reeeeeeeee

carmine hedge Jan 10, 2020, 1:19 AM

#

If after 5 days and there is no reply should i sent them the enquiry again?

formal jetty Jan 10, 2020, 1:21 AM

#

ye i guess but its always good practice to check if your original inquiry is sent to the correct language department and if you have everything you need

#

https://azurlane.koumakan.jp/FAQ#How_do_I_contact_the_JP.2FCN.2FKR.2FEN_customer_support.3F

Azur Lane Wiki

FAQ

This page contains a list of frequently asked questions.

sinful yoke Jan 10, 2020, 1:59 AM

#

@carmine hedge when did you send it?

#

@formal jetty you may be surprised just how many people do not provide any details at all about their issue

carmine hedge Jan 10, 2020, 2:15 AM

#

2nd jan

sinful yoke Jan 10, 2020, 2:16 AM

#

I’d suggest sending a follow up today rather than tomorrow as tomorrow is their saturday in china

blazing zodiac Jan 10, 2020, 3:00 AM

#

My email still hasn’t been replied to yet since December 27th SandyCry

carmine hedge Jan 10, 2020, 3:01 AM

#

Wasn’t Glasgow supposed to have a CV update? However even if I updated the audio I still can’t hear her..

sinful yoke Jan 10, 2020, 3:01 AM

#

do send a follow up email by replying to your original one asap SandyWink @blazing zodiac

blazing zodiac Jan 10, 2020, 3:01 AM

#

I did

sinful yoke Jan 10, 2020, 3:01 AM

#

hmm we have received reports of it but currently unsure if these voices were never voiced in the first place @carmine hedge

#

when?

blazing zodiac Jan 10, 2020, 3:01 AM

#

Like 2-3 days ago

indigo vine Jan 10, 2020, 6:23 AM

#

Can someone help me I lost my acc...

misty crow Jan 10, 2020, 6:23 AM

#

yes what exactly happened?

indigo vine Jan 10, 2020, 6:23 AM

#

My game was frozen so I unstall the game and the redownload it and I lost my acc

#

AyaSit

echo heath Jan 10, 2020, 6:24 AM

#

Did you bind the account?

indigo vine Jan 10, 2020, 6:24 AM

#

Ye on facebook

#

but when I go with my fb no acc..

echo heath Jan 10, 2020, 6:24 AM

#

follow steps 4 and 5

https://i.imgur.com/roy6tih.jpg

Imgur

indigo vine Jan 10, 2020, 6:25 AM

#

Hmm

#

try 1 more time hope it works

#

God yes I love you

#

S3daishourioncoffee

rigid summit Jan 10, 2020, 7:05 AM

#

Belfast skin's voice isnt update for me yet
Is it just me or others got the same thing
Because i read the notice update patch
Bel skin voice is updated
But not for me

📎 Azur_Lane_2020-01-10-14-02-58.jpg

high acorn Jan 10, 2020, 8:16 AM

#

Same here, no belfast CV update

#

Do I need to do an install repair?

wanton stump Jan 10, 2020, 9:29 AM

#

I'm stuck at this screen. What should I do? I have strong internet connection but it does not move any further

📎 Screenshot_20200110-172540.jpg

compact venture Jan 10, 2020, 12:07 PM

#

Hi, I got the limited bluray today, but when i tried to redeem the code it said it was invalid, what did I do wrong?

trim escarp Jan 10, 2020, 12:29 PM

#

Got a message saying I was logged in at another place as I change wifi

#

Should I be concerned?

spring grotto Jan 10, 2020, 12:30 PM

#

Nah, you can get that message if your connection is unstable at some points as a connection message

trim escarp Jan 10, 2020, 12:31 PM

#

Ok thanks

hollow forge Jan 10, 2020, 1:27 PM

#

Good day. I'm just new here at discord. How can I change my secondary password? I dont remember it anymore. I already sent an email to al.cs@yo-star.com but they havent responded yet. Thanks.

spring grotto Jan 10, 2020, 1:44 PM

#

You need to contact customer support, yepp Yeptune They're can take up to 1-4 business days to respond and as well, they're based in China so they work off their timezone

hazy pier Jan 10, 2020, 1:45 PM

#

i have set pr1 in research, but its showing pr2 researches, is it known bug?

#

i mean it happened many times

spring grotto Jan 10, 2020, 1:49 PM

#

It's not a bug. The focus only guarantees at least 2 projects of your focused season. So you're guaranteed 2 PR1 projects and the other 3 are RNG

hazy pier Jan 10, 2020, 1:49 PM

#

oh is that so, thanks for explanation

spring grotto Jan 10, 2020, 1:50 PM

#

Keikuthumbsup

sly roost Jan 10, 2020, 2:23 PM

#

I keep on logging in with my alt on phone even when I logged out, there's no option to sign in. I want to use my main which was on the PC, but when I downloaded AL on phone, it directed me to start a new account, hence, that's where I have a problem of trying to login with my main. Both accounts are different Google accounts, but they're all connected to my phone.

I need help to login into my main without using the PC ;-;

hot delta Jan 10, 2020, 2:57 PM

#

Hello.

misty crow Jan 10, 2020, 3:05 PM

#

/techsupport

pale pagodaBOT Jan 10, 2020, 3:05 PM

#

misty crow Jan 10, 2020, 3:06 PM

#

@sly roost there's no google bind so erm...

hot delta Jan 10, 2020, 3:06 PM

#

Thank you.

misty crow Jan 10, 2020, 3:06 PM

#

not sure what you're thinking xue

sly roost Jan 10, 2020, 3:07 PM

#

Uhh.. that's unfortunate. Thanks, anyway. 😅

misty crow Jan 10, 2020, 3:08 PM

#

you have to bind to fb or twitter or yostar

sly roost Jan 10, 2020, 3:08 PM

#

But I still can bind it, no?

misty crow Jan 10, 2020, 3:08 PM

#

yes you can

#

assuming you have access on the PC

sly roost Jan 10, 2020, 3:08 PM

#

umu. So that works as well for the phone?

misty crow Jan 10, 2020, 3:09 PM

#

https://i.imgur.com/roy6tih.jpg

Imgur

#

follow these steps on how to bind and log on to a new device

sly roost Jan 10, 2020, 3:10 PM

#

ohh, I appreciate it! sakuraheart

hot delta Jan 10, 2020, 3:13 PM

#

How long will it take them to reply?

#

@misty crow

misty crow Jan 10, 2020, 3:14 PM

#

not sure tbh

#

expect 6 working days

hot delta Jan 10, 2020, 3:14 PM

#

Oh my god.

misty crow Jan 10, 2020, 3:14 PM

#

if you DM it may be faster

#

but well it is the weekend so

hot delta Jan 10, 2020, 3:15 PM

#

Dunkheh

sly roost Jan 10, 2020, 3:47 PM

#

@misty crow I've keep on searching on browser, and I can't find on the website of how to create a Yostar account

misty crow Jan 10, 2020, 3:47 PM

#

How to bind your account to YAS:

Intro: DON'T TAP THE BUTTON ON THE TITLE SCREEN NOW! You could lose your account (relogin if you did lose it).
1. Login and go to Settings > Account.
1. Tap "Bind Yostar Account"
1. Enter your email and tap Generate.
1. An email will be sent to you with a code. Enter the code in-game and press Verify.
1. You're done. Next time you login on a new device, tap the Yostar button on the title screen.

#

@sly roost

sly roost Jan 10, 2020, 3:49 PM

#

So it automatically creates me an account, Ender?

misty crow Jan 10, 2020, 3:49 PM

#

assuming you followed that procedure

sly roost Jan 10, 2020, 3:49 PM

#

Aight, going to do it now

#

Ayy it worked. Time to switch account 0WorrySweat

#

I did it! Thanks again for helping me, Ender 9_Yay

misty crow Jan 10, 2020, 3:55 PM

#

np

formal jetty Jan 10, 2020, 5:59 PM

#

yay got my account back

outer agate Jan 10, 2020, 7:18 PM

#

Is it possible to install the game on a SD card?

My phone is kinda shitty and lacks space

echo heath Jan 10, 2020, 7:19 PM

#

Don't do it, the game doesn't run properly off an SD card

outer agate Jan 10, 2020, 7:19 PM

#

F

#

Thank u

wicked saddle Jan 10, 2020, 9:52 PM

#

does the support help with changing my login account or can i change that myself ingame?

spring grotto Jan 10, 2020, 9:55 PM

#

What do you mean by login account exactly? As in your bind(s)?

wicked saddle Jan 10, 2020, 9:56 PM

#

yea

#

its linked to my facebook account but i want to delete my fb acc

spring grotto Jan 10, 2020, 9:57 PM

#

Okay, if it's FB or Twitter you can change those yourself in the setting menu under account. But you'll need to have at least two binds on your account to remove that FB. You won't be able to remove it if it's the last bind on your account. You could alternatively contact customer support and they can remove it manually on the backend w/o you putting a second bind on the account, but it will take some days for them to respond (especially since it's the weekend and they only work weekdays)

wicked saddle Jan 10, 2020, 10:01 PM

#

ok thanks a lot

#

what exactly happens incase

#

you get banned on fb or twitter

#

does the login still work on games?

spring grotto Jan 10, 2020, 10:02 PM

#

It does not b/c you'll need to be able to log into the accounts

#

if that does happen and you're not able to use them though, at that point you would need to contact customer support to help recover your account

wicked saddle Jan 10, 2020, 10:02 PM

#

hm i should probably create a yostar acc

rotund bough Jan 10, 2020, 10:06 PM

#

Ummm... I am trying to bind facebook account, i have login, then maybe now has pass 10 minute (still loading), is that normal? Or i do something wrong?

(Maybe my answer is up there but, i am not english speaking country, so i dont really understand)

wicked saddle Jan 10, 2020, 10:16 PM

#

no thats not normal

#

when you login, bind account should be done instantly after you linked it

rotund bough Jan 10, 2020, 10:22 PM

#

Thanks you, then... I think i will bind it next time...

lethal remnant Jan 10, 2020, 10:30 PM

#

How can get my account back?

echo heath Jan 10, 2020, 10:31 PM

#

back from what?

lethal remnant Jan 10, 2020, 10:32 PM

#

I had a Facebook account on my old phone and it broke so I was wondering if I could get my account from that phone and put it on this one

echo heath Jan 10, 2020, 10:33 PM

#

Well, your facebook being broken doesn't stop you from using your account.

Just log-in on your new phone with any method you bound the account to

lethal remnant Jan 10, 2020, 10:34 PM

#

I did but it said this

📎 image0.png

echo heath Jan 10, 2020, 10:35 PM

#

Are you trying to bind your account or log-in to your account? You don't log-in from there.

lethal remnant Jan 10, 2020, 10:36 PM

#

I am already logged in but my saved data from my other phone is not there

echo heath Jan 10, 2020, 10:37 PM

#

So did you log in with your bind method from your account?

#

Or did you just tap the log-in screen and go bind this account that wasn't your old one?

lethal remnant Jan 10, 2020, 10:38 PM

#

I did log in with my bind method

echo heath Jan 10, 2020, 10:38 PM

#

So let me just frame it

And the issue is it's not currently your account?

lethal remnant Jan 10, 2020, 10:39 PM

#

Yes

echo heath Jan 10, 2020, 10:39 PM

#

Try all the servers

lethal remnant Jan 10, 2020, 10:39 PM

#

I did but all of them go back to the beginning

echo heath Jan 10, 2020, 10:40 PM

#

I don't understand the image you sent then

#

It looks like you've correctly bound to facebook

#

Anyway, there's something you're missing and I can't really check it without going into the account

You'll have to contact customer service so they can look into it if you're sure you've logged in successfully and also tried all servers

#

/techsupport

pale pagodaBOT Jan 10, 2020, 10:41 PM

#

echo heath Jan 10, 2020, 10:42 PM

#

https://imgur.com/roy6tih

steps 4 and 5 is how you correctly log-in to a new account

Imgur

#

I worry you've bound a new account, but you'd have to have CS look at it to know

vagrant prism Jan 11, 2020, 1:48 AM

#

Hello i got in game problem with main account and i would like to ask you if there is anyone who can help me , because i tryd to contact in game support but after two days no1 respond me .

sinful yoke Jan 11, 2020, 2:03 AM

#

can you explain the issue?

vagrant prism Jan 11, 2020, 2:07 AM

#

Hi, two days ago i bought SSR meowficier box and i got Bishamaru from evnet shop and it was my third one already, so i decided to lvl up his skill but after enhancment he is gone yet my skill lvl is still lvl 2

spring grotto Jan 11, 2020, 2:08 AM

#

To get to Skill LVL 3 for Meowficcers, you need to get 3 full dupes of the cat. You'll see on the enhance page towards the top right "1/3" or "2/3" for her skill

vagrant prism Jan 11, 2020, 2:11 AM

#

So u need to use three copies to get third lvl am i right?

#

I mean from lvl 2 to 3

spring grotto Jan 11, 2020, 2:11 AM

#

Correct. It'll take another full 3 dupes to get to LVL 3

vagrant prism Jan 11, 2020, 2:12 AM

#

Oh, i didnt know that. I am realy sorry to bother you. I am new to this game yet i should have look aroind frist still.

spring grotto Jan 11, 2020, 2:13 AM

#

Oh, it's no worries at all UmuPat

vagrant prism Jan 11, 2020, 2:14 AM

#

Thank you Very much for your time and Fast reapond, have a nice Day 😉

steel atlas Jan 11, 2020, 6:29 AM

#

how do u reset yostar account password

outer oxide Jan 11, 2020, 6:34 AM

#

Need help i have lost the twitter account connected to my al account. Is there a way to unbind it?

misty crow Jan 11, 2020, 6:37 AM

#

@steel atlas @outer oxide both of you would need to contact customer support

#

/techsupport

pale pagodaBOT Jan 11, 2020, 6:37 AM

#

hot aurora Jan 11, 2020, 7:49 AM

#

are event lucky bags meant to be sent to the mailbox after purchase?
on the last day of swirling cherry blossoms, i bought the shougatsu lucky bag and either didnt receive it or just didnt notice it was in my mail box (ive already gotten a refund request approved from apple and am just waiting a few days to get it)

misty crow Jan 11, 2020, 7:50 AM

#

Yes they are

hot aurora Jan 11, 2020, 7:53 AM

#

huh. i guess i must have just forgotten to check my mailbox. ty

slender tulip Jan 11, 2020, 9:47 AM

#

anyone know how to retake my hacked al account :'(

misty crow Jan 11, 2020, 9:49 AM

#

how do you know it's been hacked

dry crag Jan 11, 2020, 10:24 AM

#

Where can i download AL except play store? Tried install several times but it keep failed

misty crow Jan 11, 2020, 10:25 AM

#

you could try downloading the apk from qooapp

dry crag Jan 11, 2020, 10:26 AM

#

:o

autumn whale Jan 11, 2020, 10:29 AM

#

Dont know if this is the right channel to ask but is emulating azur lane allowed I know people do it.

misty crow Jan 11, 2020, 10:29 AM

#

yes

autumn whale Jan 11, 2020, 10:30 AM

#

Alright. Well do you know if its possible to emulate it to a windows pc if I play on/ have an iphone and not android

misty crow Jan 11, 2020, 10:31 AM

#

yes, it doesn't matter as long as you've binded your account

dry crag Jan 11, 2020, 10:33 AM

#

Ah nvm, I forgot give Google play and Google services full permissions

autumn whale Jan 11, 2020, 10:37 AM

#

Does anyone know if bluestacks works for emulating to pc from an iphone

steel atlas Jan 11, 2020, 10:42 AM

#

uh

#

it emulates an android phone in which you could download azurlane on the virtual phone and play on pc

#

its not a screen share software like airplay

autumn whale Jan 11, 2020, 10:45 AM

#

Im just trying to figure out a way to be able to play azur lane on my pc so I can use my iphone for something else

#

So emulators are for people that dont have a phone or device to play on at all?

steel atlas Jan 11, 2020, 10:45 AM

#

depends

#

emulators just "emulate" a phone on a laptop

#

you can still play azurlane from multiple devices, it just emulators can allow you to play on a PC

#

this means people without phone but have a pc can play azurlane or in your case you can play azurlane on your pc without having to use a phone

dry crag Jan 11, 2020, 10:47 AM

#

Plus you can play many accounts at once with emulator

autumn whale Jan 11, 2020, 10:49 AM

#

ok well thats what I want to be able to do. So you say bluestacks emulates and android phone since I have an Iphone id assume i wouldn't be able to connect my account with all my progress to it?

dry crag Jan 11, 2020, 10:49 AM

#

Yeah

steel atlas Jan 11, 2020, 10:50 AM

#

you'd should still be able to use the same account

#

azurlane uses either a email, twitter, or facebook bind

#

binding is not related to specific devices

#

once you bind your account on your iphone you should be able to log in on a emulator and play with the same account

autumn whale Jan 11, 2020, 10:51 AM

#

Yeah im pretty sure i have all 3 binded.

#

So i could log in on bluestacks through facebook or something and get my account while still being able to use it on my phone if I decided to not use the emulator?

steel atlas Jan 11, 2020, 10:52 AM

#

yes

autumn whale Jan 11, 2020, 10:53 AM

#

Alright cool. Thanks for all the info and help. going to try and set things up

steel atlas Jan 11, 2020, 10:53 AM

#

gl RenownThumbsUp

heady steppe Jan 11, 2020, 4:44 PM

#

Not sure if this is the right place. But I just purchased gems for $10. I got charged, but didn't get any gems?

spring grotto Jan 11, 2020, 4:48 PM

#

Try restarting your game to see if they appear then. If they don't, contact customer support with your account information and the purchase receipt

#

/techsupport

pale pagodaBOT Jan 11, 2020, 4:48 PM

#

spring grotto Jan 11, 2020, 4:48 PM

#

Pointland contact options for customer support

#

in case you need it

heady steppe Jan 11, 2020, 4:53 PM

#

Well. Didn't actually receive a purchase receipt from the game. But when checking my purchase history, it shows there and just says Pending? Guessing its not supposed to do that.

spring grotto Jan 11, 2020, 4:57 PM

#

Well if it's Google, they should've emailed you a receipt. If it's Apple, they do have a bit of delay on getting the receipt for you

heady steppe Jan 11, 2020, 4:59 PM

#

This is Apple. So guess i'll give it a day or so before emailing then. As I said purchase history just says pending. So guess there may be some sort of delay.

ancient summit Jan 11, 2020, 5:30 PM

#

My account got hacked can you at least freeze my account ?

spring grotto Jan 11, 2020, 5:33 PM

#

Hm...well you'd most likely need some evidence. But this would have to go through customer support as no one here would be able to help w/ this situation sorry to say. Besides just telling you to set up your secondary password in the settings menu for some protection for your ships and gears.

#

/techsupport

pale pagodaBOT Jan 11, 2020, 5:33 PM

#

spring grotto Jan 11, 2020, 5:34 PM

#

Pointland contact options for support

stark sand Jan 11, 2020, 6:52 PM

#

How long does it usually take for support to respond to an email?

mystic shuttle Jan 11, 2020, 6:53 PM

#

Can I get my Facebook account unblinded here? I can’t seem to do so in game

echo heath Jan 11, 2020, 7:07 PM

#

You can't unbind your last bind. Try to create a 2nd bind and then you can undo your FB

mental vapor Jan 11, 2020, 8:10 PM

#

is it possible to transfer en account to cn

spring grotto Jan 11, 2020, 8:19 PM

#

It is not, sorry to say

mental vapor Jan 11, 2020, 8:22 PM

#

LaffeyDrink

spring grotto Jan 11, 2020, 8:26 PM

#

And as well just as a policy, please do either change your username or simply set a nickname for this server as we don't allow those types of names

mental vapor Jan 11, 2020, 8:27 PM

#

oh ok

#

sorry

spring grotto Jan 11, 2020, 8:28 PM

#

RenownThumbsUp

blazing sleet Jan 11, 2020, 9:02 PM

#

Hey is it safe to download the japanese verison of the game if I already have the english verison installed on my phone?

spring grotto Jan 11, 2020, 9:22 PM

#

Yepp, there should be no issues there

blazing sleet Jan 11, 2020, 9:38 PM

#

Can you bind your en account to the japanese verison?

spring grotto Jan 11, 2020, 9:42 PM

#

Do you mean play youe EN account on the JP version? You cannot

latent ember Jan 11, 2020, 10:32 PM

#

Last time I played on Android with my facebook now I just downloaded the game on iOS I lost my account

spring grotto Jan 11, 2020, 10:34 PM

#

Did you log in w/ FB on the title screen of the game? And as well, be sure you're using the correct FB account in the case that you have multiple ones

latent ember Jan 11, 2020, 10:35 PM

#

I think I did

#

Because when I logged in to Facebook it says I did played the game before with Facebook

spring grotto Jan 11, 2020, 10:37 PM

#

Okay. Try logging into FB from the title screen of the game and then after you get a successful login there, choose the correct server. Your account stays on the server that it was created on (such as Sandy, Washington, etc)

latent ember Jan 11, 2020, 10:44 PM

#

Yep it my my only account logged to fb, i will try other server

#

Fb says “You previously logged in to Azur Lane with Facebook.

Would you like to continue?”

#

My account should be there somewhere

#

and the game says my character only at Sandy, and it is the new one I created this morning uhu

spring grotto Jan 11, 2020, 10:47 PM

#

Ya, don't worry about the character icon on the server selection screen. That's client side and not server side. So that won't show up until you fully log into the server

latent ember Jan 11, 2020, 10:47 PM

#

Ah Im on washington

#

Thanks!

spring grotto Jan 11, 2020, 10:49 PM

#

No problem at all RenownThumbsUp

stark sand Jan 11, 2020, 10:58 PM

#

I had my account linked to a twitter account that they deleted, what actions should I take

spring grotto Jan 11, 2020, 10:59 PM

#

Are you still logged into you Azur Lane account?

stark sand Jan 11, 2020, 10:59 PM

#

No, the device it was on recently melted

spring grotto Jan 11, 2020, 11:00 PM

#

Okay. If that's the case, you'll need to contact customer support then w/ your AL account information and that you need help recovering it. And be sure to let them know that your Twitter account is not available

#

/techsupport

pale pagodaBOT Jan 11, 2020, 11:00 PM

#

spring grotto Jan 11, 2020, 11:00 PM

#

Pointland contact options for customer support

stark sand Jan 11, 2020, 11:01 PM

#

Alright. Thank you so much

spring grotto Jan 11, 2020, 11:01 PM

#

RenownThumbsUp

jolly arrow Jan 12, 2020, 1:40 AM

#

Sorry, I don't really know where to ask this. Will Crimson Echoes be coming back soon? It was around the same time last year.

quartz tangle Jan 12, 2020, 1:47 AM

#

My notification for commission, research etc always have wrong timing, example when notification ring, but in game my commission still have like 1min ish from complete

spring grotto Jan 12, 2020, 2:05 AM

#

@jolly arrow no one know, sorry to say. No plans have been announced.
@quartz tangle that usually does come from a desync to the game servers. At least from all the other times that we've seen it

quartz tangle Jan 12, 2020, 2:06 AM

#

I heard log out manually help, does the game need me to input my account again if I do it manually?

spring grotto Jan 12, 2020, 2:45 AM

#

Nah, it should just take you to the title screen iirc

candid oriole Jan 12, 2020, 4:42 AM

#

I dont know why but I cant login to the game

#

📎 Screenshot_20200112-074248_Azur_Lane.jpg

#

Its just stuck here

cobalt snow Jan 12, 2020, 5:01 AM

#

Have you tried alt connections (wifi/data)? And also, can you try with a vpn?

wraith swallow Jan 12, 2020, 5:07 AM

#

That usually happens when the connections bad

candid oriole Jan 12, 2020, 5:33 AM

#

Nah my connection was perfectly fine, game was stuck on checking the version screen so I said what if there is an update, then checkef the qooapp and there was 1.3 gb update. Installed the update and game is fine now. The problem is there isnt a news on the game so why there is a 1.3gb update? Maybe new event comin in 1 hour 27 mins?

noble roost Jan 12, 2020, 5:43 AM

#

What do i do to fix this?

📎 image0.png

spring grotto Jan 12, 2020, 6:04 AM

#

@noble roost Just press "Hide" when that comes up. It's a debug log mode. For reference of how it opens, you can check this youtube video

#

https://www.youtube.com/watch?v=Wi11QDE7ewg

YouTube

NaviKing

Activating Log Mode in Azur Lane

On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a Yostar staff member.

Join the official Discord server: https://discord.gg/azurlane
Join the Grand Azur Lane Alliance ...

▶ Play video

dusky fossil Jan 12, 2020, 6:24 AM

#

hi , i've just bind my friend acc with Yostar in game setting since he's new to this game ... does we need to input new generated verification code everytime he login with Yostar ??...

spring grotto Jan 12, 2020, 6:25 AM

#

Yes, you will. But you'll only need to relogin w/ Yostar if you either reinstall the game, go to a new device, and the similar

dusky fossil Jan 12, 2020, 6:26 AM

#

ah, thanks ... will make him a dummy twitter acc and bind it just to be safe since he dont own twitter acc ...

mossy ocean Jan 12, 2020, 7:51 AM

#

Pls help

#

My account can not login

#

Please get my account back
account: onichanbaka
level: 83
please help me
I can't log in with either Facebook or Twister

#

I do not remember the UID address

#

My account is on the Washington server

#

Pls help me

spring grotto Jan 12, 2020, 8:05 AM

#

@mossy ocean did you have it bound to FB or Twitter?

mossy ocean Jan 12, 2020, 8:10 AM

#

Yes

spring grotto Jan 12, 2020, 8:11 AM

#

Okay, log into your social media from the title screen of the game. And then try logging into all the servers from the server selection screen

mossy ocean Jan 12, 2020, 8:12 AM

#

Okay

#

If that doesn't work, can I get my old account back somehow?

spring grotto Jan 12, 2020, 8:21 AM

#

You can, but you’ll need to contact customer support to do so

#

/techsupport

pale pagodaBOT Jan 12, 2020, 8:21 AM

#

spring grotto Jan 12, 2020, 8:21 AM

#

Pointland contact options for support if needed

mossy ocean Jan 12, 2020, 8:40 AM

#

I tried it but it failed. Can you tell me otherwise?

misty crow Jan 12, 2020, 9:09 AM

#

@mossy ocean there's no other way to contact support besides the above options

mossy ocean Jan 12, 2020, 9:11 AM

#

Maybe I will try it. See it next Saturday

misty crow Jan 12, 2020, 12:49 PM

#

Wait until Monday first

#

They don't work on weekends after all

#

If they don't reply by Monday around this time, refer to the bot message above

frozen tulip Jan 12, 2020, 2:46 PM

#

i cant seem to save any progress even though i had logged into facebook

#

whenever i enter i just go through the tutorial all over again

#

i press facebook and it just plays tutorial

misty crow Jan 12, 2020, 3:11 PM

#

did you select the correct server? @frozen tulip

frozen tulip Jan 12, 2020, 3:19 PM

#

? what correct server

#

you mean 1 facebook acc can have a few accs on a few different servers?

#

GWchadMEGATHINK

spring grotto Jan 12, 2020, 3:25 PM

#

Each server, such as Sandy, Washington, etc, all have their own save data. So your original character stays on the server that you created them on

frozen tulip Jan 12, 2020, 3:28 PM

#

okay thanks

#

so basically we can switch whenever we get bored in 1 server

#

neat

proven oyster Jan 12, 2020, 4:23 PM

#

Is it possible to unbind twitter account if I no longer have access to it?

misty crow Jan 12, 2020, 4:28 PM

#

yes, but you need to contact customer support for that

#

/techsupport

pale pagodaBOT Jan 12, 2020, 4:28 PM

#

proven oyster Jan 12, 2020, 4:32 PM

#

Appreciate the info as my twitter account has been deactivated but my bind with Facebook still maintains my account right?

misty crow Jan 12, 2020, 4:32 PM

#

yes

dusty dirge Jan 12, 2020, 5:08 PM

#

Any recommendations of android emulators for linux? (Manjaro)

granite island Jan 12, 2020, 5:14 PM

#

Can I get my account back

#

My Facebook account got deleted I only linked it to Facebook pls help

misty crow Jan 12, 2020, 5:21 PM

#

do you still have access to your account?

granite island Jan 12, 2020, 5:22 PM

#

I don't think so

#

I can't go in the game

misty crow Jan 12, 2020, 5:23 PM

#

Thinkpitz

#

does it give you any error message

granite island Jan 12, 2020, 5:23 PM

#

Wait lemme download. Game using new phone

misty crow Jan 12, 2020, 5:23 PM

#

yeah that's not gonna work
i'm talking about if you still have access to it on an older device

granite island Jan 12, 2020, 5:23 PM

#

No I'm sorry

#

But I remember who my secretary is does it help?

misty crow Jan 12, 2020, 5:24 PM

#

do you at least have your in game name?

#

or better still your UID

granite island Jan 12, 2020, 5:25 PM

#

Wait I think name is theguyinthebasement

#

I used money on game

misty crow Jan 12, 2020, 5:25 PM

#

because honestly

#

if you don't even know your in game name

#

it'd be very difficult to get any sorta recovery done

granite island Jan 12, 2020, 5:26 PM

#

Ok

misty crow Jan 12, 2020, 5:26 PM

#

so at least try to find your in game name

granite island Jan 12, 2020, 5:26 PM

#

Ok

misty crow Jan 12, 2020, 5:26 PM

#

before contacting support

#

/techsupport

pale pagodaBOT Jan 12, 2020, 5:27 PM

#

granite island Jan 12, 2020, 5:27 PM

#

I think name is theguyinthebasement

carmine hedge Jan 12, 2020, 7:09 PM

#

Hello! I need help regarding something which just happened today. I got 6 cubes thanks to my daily login..but apparently, they're gone. ;; I don't remember using a single cube today-

#

📎 Screenshot_2020-01-12-22-58-45-199_com.YoStarEN.AzurLane.jpg 📎 Screenshot_2020-01-12-22-58-55-157_com.YoStarEN.AzurLane.jpg

echo heath Jan 12, 2020, 7:15 PM

#

Have you tried restarting the app?

proven granite Jan 12, 2020, 7:29 PM

#

hello, can i somehow reset/delete account, i played it long time ago, and i want to know story, and start all over again. Can you help me? :(

echo heath Jan 12, 2020, 7:47 PM

#

Just re-watch the story in mementos

#

If you really want to start over again, you can just pick a new server and it will be a new account

carmine hedge Jan 12, 2020, 7:54 PM

#

Yes i did @echo heath

echo heath Jan 12, 2020, 7:56 PM

#

More than likely you spent it on daily builds or paying for research but if you really believe you didn't receive it you can always contact support and they can look at the data

#

/techsupport

pale pagodaBOT Jan 12, 2020, 7:56 PM

#

frigid acorn Jan 12, 2020, 8:19 PM

#

Is there any way to unbind which e-mail is being used for my yostar account? I got locked out of the account I usually use

echo heath Jan 12, 2020, 8:23 PM

#

Not without contacting customer support

wide siren Jan 12, 2020, 8:26 PM

#

how do i get notif with the game closed? it used to it before the UI overhaul

spring grotto Jan 12, 2020, 8:34 PM

#

There are some people who say that clearing the game's cache works. But there's no other solid solution besides that if the issue is happening to you, sorry to say

stark sand Jan 12, 2020, 10:33 PM

#

About how long does it take customer support to resolve an issue through email

sinful yoke Jan 12, 2020, 10:33 PM

#

estimated 1-6 business days

stark sand Jan 12, 2020, 10:34 PM

#

Alright. Thank you so much

nova ember Jan 12, 2020, 11:09 PM

#

Haven't played this game in a year. When I tried to get on via twitter it just brought me to the tutorial scene for beginners

sinful yoke Jan 12, 2020, 11:10 PM

#

try logging into all servers

nova ember Jan 12, 2020, 11:10 PM

#

I tried all the servers but no luck

sinful yoke Jan 12, 2020, 11:10 PM

#

are you sure you had connected your account with twitter

nova ember Jan 12, 2020, 11:11 PM

#

Yeah cause twitter had azur lane followed. And the same happened when I logged on to the game via Bluestacks, but this time I can't find my account

sinful yoke Jan 12, 2020, 11:12 PM

#

as in you're following azur lane en's twitter?

#

also do you have your UID? despite it being a long while ago

nova ember Jan 12, 2020, 11:12 PM

#

UID?

sinful yoke Jan 12, 2020, 11:13 PM

#

its a string of numbers, its located on the screen you change your secretary or your friends list
you may have a screenshot of those

nova ember Jan 12, 2020, 11:13 PM

#

No unfortunately

#

I might let me check through my DMS

#

Nope just checked

sinful yoke Jan 12, 2020, 11:16 PM

#

do you remember your username and server?

nova ember Jan 12, 2020, 11:17 PM

#

Yeah

#

1 sec

#

black_kid121

#

Server was Sandy

sinful yoke Jan 12, 2020, 11:18 PM

#

try contacting customer support to see if they can locate your account

#

/techsupport

pale pagodaBOT Jan 12, 2020, 11:18 PM

#

sinful yoke Jan 12, 2020, 11:19 PM

#

make sure to provide them your account details AmazonPoint

nova ember Jan 12, 2020, 11:19 PM

#

Okay

#

Thanks

carmine hedge Jan 12, 2020, 11:20 PM

#

Umm I’m having trouble getting into the game it just says failed to update file 4

#

I don’t know what that’s supposed to mean and need help fixing the problem

hidden maple Jan 13, 2020, 12:36 AM

#

Hello hello ! I have a little problem : Trying to bind my twitter account but i have this thing : access token verification failed 100140
Same for Yostar.
Hopefully, Facebook seem good but i'm a little afraid. Don't really want to lose my account. ^^'
Who i can contact so they can bind my Yostar account and Twitter too ?

carmine hedge Jan 13, 2020, 1:24 AM

#

Please if anyone can help that would be great

spring grotto Jan 13, 2020, 1:26 AM

#

@carmine hedge That's usually due to a connection error most of the time. If you're able to try, try restarting your device and network router or using a different network connection. If none of those work, try using a free VPN to see if that bypasses it firstly
@hidden maple Hm..and you are trying to bind through the settings menu correct?

frigid acorn Jan 13, 2020, 1:30 AM

#

Are you binding from a phone or from an emulator?

hidden maple Jan 13, 2020, 1:36 AM

#

I tried both. Facebook is linked to nox. I tried with my portable but nothing came. I even uninstalled the game to hopa that fix

#

Thanks already to you two

sinful yoke Jan 13, 2020, 1:36 AM

#

and u bound in settings right?

carmine hedge Jan 13, 2020, 1:44 AM

#

I trued using a different network connection but it still just says failed to update file 4

carmine hedge Jan 13, 2020, 2:07 AM

#

@spring grotto I’ve tried everything you’ve said and it still says failed to update file 4 I’m starting to get a little worried because I’ve sunk countless hours into this game and would be very unhappy to loss everything

spring grotto Jan 13, 2020, 2:07 AM

#

You even tried the VPN?

carmine hedge Jan 13, 2020, 2:09 AM

#

Yep

#

Turbo VPN

spring grotto Jan 13, 2020, 2:12 AM

#

Hm...okay. Unfortunately if none of those work, we don't have any other known workarounds. So at this point, I'd say open up log mode and get a screenshot/recording of the logs when you're getting that error. And then email it to support at al.cs@yo-star.com to see if they can offer any backend insight w/ the error and log information

#

/logmode

pale pagodaBOT Jan 13, 2020, 2:12 AM

#

https://www.youtube.com/watch?v=Wi11QDE7ewg

YouTube

NaviKing

Activating Log Mode in Azur Lane

On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a Yostar staff member.

Join the official Discord server: https://discord.gg/azurlane
Join the Grand Azur Lane Alliance ...

▶ Play video

spring grotto Jan 13, 2020, 2:12 AM

#

Pointland steps for opening log mode

carmine hedge Jan 13, 2020, 2:13 AM

#

Can’t get past this screen

#

📎 image0.png 📎 image1.png

spring grotto Jan 13, 2020, 2:15 AM

#

Yeah, you need to open up log mode and get a recording/screenshot of the logs when you're getting that error

carmine hedge Jan 13, 2020, 2:16 AM

#

📎 image0.png

#

Like this?

spring grotto Jan 13, 2020, 2:24 AM

#

Yepp, that's it YeptuneNod

carmine hedge Jan 13, 2020, 2:28 AM

#

By chance would you know the Yostar Emil Andreas?

#

Address

spring grotto Jan 13, 2020, 2:31 AM

#

it's al.cs@yo-star.com

carmine hedge Jan 13, 2020, 2:54 AM

#

I binded my Twitter and facebook to my account on Azur lane but both got disabled. What should I do?

#

Says not a valid Emil address

misty crow Jan 13, 2020, 3:53 AM

#

@carmine hedge it's the correct one

#

@carmine hedge do you still have access to your account

carmine hedge Jan 13, 2020, 3:54 AM

#

No, I do not.

#

Is it.. gone?

#

Like uh..

misty crow Jan 13, 2020, 3:56 AM

#

Well it's not

carmine hedge Jan 13, 2020, 3:56 AM

#

That's good to hear.

misty crow Jan 13, 2020, 3:56 AM

#

If you have your in-game name or UID, it's still recoverable

carmine hedge Jan 13, 2020, 3:57 AM

#

Oh, I don't remember the exact name. Is there a way I could uh.. Search it up in-game?

misty crow Jan 13, 2020, 3:57 AM

#

Try asking a friend on the same server as you to check

carmine hedge Jan 13, 2020, 4:03 AM

#

Sadly my friend does not have anything. Is there something else I could do to get it back?

misty crow Jan 13, 2020, 4:08 AM

#

Unfortunately there's little much we can do if you don't remember your in-game name or UID

#

There's no way to know which account is yours

carmine hedge Jan 13, 2020, 4:08 AM

#

Ouch, alright. Thank you for your help.

misty crow Jan 13, 2020, 4:08 AM

#

If you do remember, you can contact them
Otherwise you're out of luck
Sorry about that

carmine hedge Jan 13, 2020, 4:09 AM

#

No worries! I appreciate any help.

cedar pond Jan 13, 2020, 4:29 AM

#

Hey I placed a ticket roughly 4 weeks ago and i followed up last week and still nothing. Is there any steps i can take to get this resolved any sooner? I’ve been really patient and all i want is my gems 😦

#

I’m sad 😞

spring grotto Jan 13, 2020, 4:30 AM

#

And you sent it to their email?

cedar pond Jan 13, 2020, 4:31 AM

#

Yeah, i sent it to al.cs@yo-star.com

#

Followed instructions and did uid, picture of proof of purchase, and server

spring grotto Jan 13, 2020, 4:32 AM

#

Okay. If you still haven't received a response, send it to Yostar staff via DM then

#

/techsupport

pale pagodaBOT Jan 13, 2020, 4:32 AM

#

spring grotto Jan 13, 2020, 4:32 AM

#

Pointland to one of those two individuals

cedar pond Jan 13, 2020, 4:32 AM

#

Okay ill give it a shot

#

Thanks Toaster

spring grotto Jan 13, 2020, 4:32 AM

#

RenownThumbsUp

dark bronze Jan 13, 2020, 6:14 AM

#

📎 InShot_20200113_191246307.mp4

#

look at top left corner of raleigh/south dakota, those two weird animations have been appearing for me for a long time

#

always and exclusively when selecting ships for dorm, and nowhere else

#

is this a bug?

#

i think they're always on the same part of the screen, just scrolled down to where they could be seen easily

hidden linden Jan 13, 2020, 6:31 AM

#

Thats Ashen's and Swirling cherry blossom's medal effect

#

particles

dark bronze Jan 13, 2020, 6:34 AM

#

ah, thanks UniHappy makes sense

hidden linden Jan 13, 2020, 6:35 AM

#

Although the particle not disappearing when choosing ships is probably a bug pepeLMAO

dark bronze Jan 13, 2020, 6:36 AM

#

at least nothing's wrong with my game or phone Kisabucky

fallen plinth Jan 13, 2020, 6:44 AM

#

I have lost my Facebook account. Can I transfer my progress? please
My UID: 69822320

📎 Screenshot_2020-01-13-09-09-31.png 📎 -Uc8q853rts.jpg 📎 ioUp7-4UF-8.jpg

spring grotto Jan 13, 2020, 6:49 AM

#

If you lost the account, you’ll need to contact customer support and let them know you don’t have access to that FB account anymore

#

/techsupport

pale pagodaBOT Jan 13, 2020, 6:49 AM

#

spring grotto Jan 13, 2020, 6:49 AM

#

Pointland contact info for support

fallen plinth Jan 13, 2020, 7:11 AM

#

Thanks

ancient summit Jan 13, 2020, 7:57 AM

#

Bruh I need help immidietly the scammer is recycling my waifus :(

sinful yoke Jan 13, 2020, 8:02 AM

#

who is the "scammer"

#

also enable 2fa

ancient summit Jan 13, 2020, 8:33 AM

#

Some random dude

#

But the yostar alr froze my account

#

So he can't recycle anymore

hidden maple Jan 13, 2020, 8:48 AM

#

Sorry, i was sleeping (2:30 AM when i posted) :
Yeah, i bound the game in setting
For the Yostar, they said, i'm already bound in another Airi UID. But i don't know where and how that could be linked.
For Twitter, it's the same error.

#

Could i go on my twitter and/or yostar account and remove them to be linked to the game ?
But if yes, how i can do it ? :x

steep pollen Jan 13, 2020, 9:53 AM

#

Hello, is there anyone that can help me get my commander back? Support stopped responding to me

carmine hedge Jan 13, 2020, 11:49 AM

#

My ticket is still pending from 6th January

#

Come on

iron mountain Jan 13, 2020, 12:53 PM

#

December 27th for mine

#

outside of an automated response to the first email saying "please clarify your issue", I've been totally ghosted

#

don't even know if the email arrived

spring grotto Jan 13, 2020, 12:56 PM

#

It is if you got the automated response, but if you still haven't received a response, you could try following up w/ Yostar via DMs

#

/techsupport

pale pagodaBOT Jan 13, 2020, 12:56 PM

#

spring grotto Jan 13, 2020, 12:56 PM

#

Pointland to those two individuals

iron mountain Jan 13, 2020, 1:12 PM

#

appreciate it, will do

warped rose Jan 13, 2020, 1:32 PM

#

Help!

I just bought a new phone to replace my broken phone (still functional but screen was cracked). When I logged into Azur Lane through Twitter on my new phone, the character icon did not appear on any server. I checked my old phone and I noticed that my account has not yet been bind. Upon doing so, I received a message that my Twitter account has already been bind with another account (which should not). Is there a way to unbind the account attached to my Twitter so I can bind my actual / real account on my old phone?

spring grotto Jan 13, 2020, 1:33 PM

#

What's the UID of your azur lane account? It's a long string of numbers that can be found in the profile of your account

warped rose Jan 13, 2020, 1:34 PM

#

Should I write it in text or do you want a screenshot instead?

#

271145984

spring grotto Jan 13, 2020, 1:36 PM

#

Okay. So I checked the account binds, and it does seem the account is already bound to Yostar

warped rose Jan 13, 2020, 1:36 PM

#

📎 Screenshot_20191222-141124_Azur_Lane.jpg

#

Ahh okay

#

Yea it already is

#

The reason I didn't log into the game with Yostar is because I thought that they do not store gameplay (as to what is written in the settings).

spring grotto Jan 13, 2020, 1:38 PM

#

Yeah it's the same so you can retrieve your account information that way. So you're at least able to log in that way. As for the Twitter, what kind of error are you receiving when you try it? And as well, can you try binding your account to Twitter after you finishing logging into your new device?

#

And regarding the character icon, that won't show up until you fully log into the server as that's client side and not server side

warped rose Jan 13, 2020, 1:40 PM

#

📎 Screenshot_20200114-023952_Azur_Lane.jpg

#

This is the message I got

#

Should I just try logging in with Yostar account then? I would still like to have this account bind with Twitter for assurance though.

spring grotto Jan 13, 2020, 1:41 PM

#

Yeah, just go ahead and log in w/ Yostar. As for the Twitter, it does seem to be bound to another account. The issue is, customer support will need to know that AL account information to help w/ getting that Twitter account unbound so that you can rebind it to your new AL account.

#

One thing you could try would be to log in w/ that Twitter account on the title screen of the game and then check all the servers to see if you see a character on any of them (assuming the Twitter account logs in successfully). Then get that account's information down and inform customer support of it so that they can get that Twitter successfully unbound.

warped rose Jan 13, 2020, 1:45 PM

#

I just logged in and everything shows as expected. Thank you 🍻 @spring grotto
Regarding customer support, what is the best way to contact them? If I contact them through Discord, which person is the right one to handle this issue? Or should I just send an email?

spring grotto Jan 13, 2020, 1:45 PM

#

/techsupport

pale pagodaBOT Jan 13, 2020, 1:45 PM

#

spring grotto Jan 13, 2020, 1:45 PM

#

Pointland email is there and as well as two individuals who can help you regarding it

warped rose Jan 13, 2020, 1:46 PM

#

Alright, thanks once again! SandyRunning

spring grotto Jan 13, 2020, 1:46 PM

#

No problem at all RenownThumbsUp

sonic comet Jan 13, 2020, 3:41 PM

#

Hello I need help I bought the game currency from you yesterday the receipt came and the account was not credited

spring grotto Jan 13, 2020, 3:43 PM

#

Please contact customer support with your account information along with the purchase receipt. Their contact options are in the bot message just a bit above

sonic comet Jan 13, 2020, 3:46 PM

#

can you help me, I can’t send by mail because it gives an error, how will I contact here?

spring grotto Jan 13, 2020, 3:48 PM

#

You need to send a direct message to one of those users. You'll go to "Discord Home" and tap on "Start a conversation" and search for their username and that number

sonic comet Jan 13, 2020, 3:50 PM

#

thanks

spring grotto Jan 13, 2020, 3:50 PM

#

RenownThumbsUp

hidden maple Jan 13, 2020, 4:04 PM

#

About this, do i need to contact one of theses two individuals for my problem too ? :-)
To be sure. ^^

jovial rock Jan 13, 2020, 5:10 PM

#

It's not tech support question but i don't where to ask it.
Will be in Azur Lane Yamato ship?

misty crow Jan 13, 2020, 5:10 PM

#

@hidden maple yes

jovial rock Jan 13, 2020, 5:11 PM

#

yamato

misty crow Jan 13, 2020, 5:11 PM

#

@jovial rock we have no clue, sorry to say

jovial rock Jan 13, 2020, 5:11 PM

#

Okay thanks

hidden maple Jan 13, 2020, 5:12 PM

#

Ok ok, thanks Ender !
I will try to go for them in further hours. 🙂

steep pollen Jan 13, 2020, 5:12 PM

#

So gale just told me he recovered my account but i still dont have it . . .

proven granite Jan 13, 2020, 6:08 PM

#

do i really need to bind with twitter/facebook to not lose account? Login with Yostar account is not enough?

misty crow Jan 13, 2020, 6:08 PM

#

@steep pollen did you log onto the correct server

#

@proven granite ofc yostar is enough, but no harm taking extra precautions right? in case your email account gets deleted or something

proven granite Jan 13, 2020, 6:10 PM

#

oh, because in options they say i need to bind to twitter/facebook to not lose account. anyway, why no google play account link?

spring grotto Jan 13, 2020, 6:11 PM

#

No known reasons for the choice, but the idea of Google was replaced with Yostar

steep pollen Jan 13, 2020, 6:12 PM

#

@misty crow i checked all the servers, my commander isnt there

misty crow Jan 13, 2020, 6:12 PM

#

the icon wont be shown if you're logging into a new device btw

proven granite Jan 13, 2020, 6:53 PM

#

thank you for all your help :) have a nice day

carmine hedge Jan 13, 2020, 8:47 PM

#

Can someone pls send me a staff member that I can talk

#

Almost a week and no response

echo heath Jan 13, 2020, 8:48 PM

#

You can DM the persons listed here

#

/techsupport

pale pagodaBOT Jan 13, 2020, 8:48 PM

#

carmine hedge Jan 13, 2020, 9:13 PM

#

I can't find them

echo heath Jan 13, 2020, 9:18 PM

#

You just DM them

carmine hedge Jan 13, 2020, 9:23 PM

#

Okay I’ve been dealing with this error 4 issue for days now and have tried everything under the sun and Emailed yostar I need to find a solution for this problem

carmine hedge Jan 13, 2020, 9:56 PM

#

I’ve spent several hours and lots of money on this game and it feels awful for all of it to vanish due to a bug

echo heath Jan 13, 2020, 9:59 PM

#

📎 unknown.png

#

Here's what I found

carmine hedge Jan 13, 2020, 10:00 PM

#

I already tried it still won’t work

#

I’ve tried a VPN I’ve tried switching connections I’ve tried restarting my phone

#

The app just won’t work

#

📎 image0.png

echo heath Jan 13, 2020, 10:04 PM

#

Did you try removing the game entirely and then re-installing it from the playstore?

#

I've seen tech support say sometimes you can have lingering files

#

so to clear them from your phone after uninstalling

carmine hedge Jan 14, 2020, 1:17 AM

#

@open holly

spring grotto Jan 14, 2020, 1:18 AM

#

You don't need to ping Yostar staff. If you have an issue, you can DM one of them "Chewinggun or CS-Gale"

echo heath Jan 14, 2020, 1:20 AM

#

I don't think he or she understands how to DM

#

right click the name ->

📎 unknown.png

mellow temple Jan 14, 2020, 4:32 AM

#

kek

sinful yoke Jan 14, 2020, 4:33 AM

#

UnicornFused

blazing zodiac Jan 14, 2020, 5:44 AM

#

Should I submit a new email if mine wasn’t replied to? (the original one I sent was from December 27)

spring grotto Jan 14, 2020, 5:53 AM

#

Yeah, send another email to them or DM either CS-Gale or Chewinggun

blazing zodiac Jan 14, 2020, 6:41 AM

#

Ok. Sent a DM hope they read. Thanks for your help.

teal patio Jan 14, 2020, 7:16 AM

#

I moved the obb file to an external memory card without thinking the effect it would have. And now I am unable to log back on, even when I moved the file back to what I believe was the right location.

echo heath Jan 14, 2020, 7:17 AM

#

Might need to repair your files

teal patio Jan 14, 2020, 7:18 AM

#

How would I do that?

echo heath Jan 14, 2020, 7:19 AM

#

on the log-in screen there's a button to repair the files

teal patio Jan 14, 2020, 7:19 AM

#

I mean I am unable to get there, it's stuck on the loading screen.

echo heath Jan 14, 2020, 7:19 AM

#

Might need to completely reinstall then

#

Hopefully you had your account bound

teal patio Jan 14, 2020, 7:20 AM

#

I think I did?

#

Is there a way I can uninstall it except the save?

echo heath Jan 14, 2020, 7:21 AM

#

there's no save really, you account is on the servers

#

I mean, if you can't access the game to begin with, there's not many other options

#

I suppose you could wait to see if someone else knows some trick to that, but it would seem like you corrupted something by removing files from their proper spot

#

Even if you didn't bind your account, it wouldn't be gone forever. You can just e-mail support to get it back

teal patio Jan 14, 2020, 7:22 AM

#

That's a relief.

sinful yoke Jan 14, 2020, 8:12 AM

#

please check our tech support spreadsheet in pins for information on keeping your bind and reinstalling the files

slim charm Jan 14, 2020, 12:45 PM

#

how can i switch to another account? will switch to my sister's so she can get the free ring before 20.

#

@sinful yoke

#

@spring grotto

misty crow Jan 14, 2020, 12:45 PM

#

there's no need to ping them

#

AkashiHide

slim charm Jan 14, 2020, 12:45 PM

#

sorry....

misty crow Jan 14, 2020, 12:45 PM

#

anyways it's the same as logging into a new account

slim charm Jan 14, 2020, 12:46 PM

#

i have mine currently logged in

#

and when i click fb, it loads to my account

misty crow Jan 14, 2020, 12:46 PM

#

ensure your own account is binded

#

then

#

https://i.imgur.com/roy6tih.jpg

Imgur

slim charm Jan 14, 2020, 12:46 PM

#

yes

misty crow Jan 14, 2020, 12:46 PM

#

refer to steps 4 & 5

slim charm Jan 14, 2020, 12:46 PM

#

my account is binded

misty crow Jan 14, 2020, 12:47 PM

#

*refer to steps 4&5 to log in to your sisters account

#

and then back to your account later

slim charm Jan 14, 2020, 12:48 PM

#

im using same device. my sis had her phone on the repair shop....

misty crow Jan 14, 2020, 12:48 PM

#

did your sister even bind her account

slim charm Jan 14, 2020, 12:48 PM

#

yes

#

but cant use phone

misty crow Jan 14, 2020, 12:48 PM

#

then yes, follow steps 4&5

#

that's all

slim charm Jan 14, 2020, 12:50 PM

#

clicked fb, straight into logging in to my account. no *fb login" appeared so that i can log in to hers

#

step4

misty crow Jan 14, 2020, 12:50 PM

#

PortDoll

#

have you tried logging out on your fb app first

slim charm Jan 14, 2020, 12:50 PM

#

oh

#

lemme do it

#

it worked

#

log out of fb app first

sharp viper Jan 14, 2020, 2:32 PM

#

I downloaded the game from QooApp Specifically the Jp one after it finished downloading it wont install

misty crow Jan 14, 2020, 2:33 PM

#

as in your phone is literally saying

"app was not installed?"

sharp viper Jan 14, 2020, 2:34 PM

#

ye something like that but specifically in qoo app the Pop up where its says install doesnt appear instead in qoo app I have to click Install then its just stuck in Installing Data files

#

im gonna try to Retry downloading it to see if that works

misty crow Jan 14, 2020, 2:34 PM

#

yeah that's not really something we can help with
either a qooapp or device issue

#

not really al

sharp viper Jan 14, 2020, 2:43 PM

#

ah ok then

dire pasture Jan 14, 2020, 4:44 PM

#

If i get the"unknown error:-1" popup when trying to login what should i do?

spring grotto Jan 14, 2020, 4:45 PM

#

If you have your account bound, try logging in with your bind option from the title screen

small tusk Jan 14, 2020, 5:12 PM

#

Not sure if this was answered before but whenever I want to check Glasgow’s voice the game crashes—

steep pollen Jan 14, 2020, 6:41 PM

#

I need tech support from a staff memeber that isnt gale u guys need better tech support

echo heath Jan 14, 2020, 6:43 PM

#

You can always send an e-mail to customer support

#

/techsupport

pale pagodaBOT Jan 14, 2020, 6:43 PM

#

steep pollen Jan 14, 2020, 6:43 PM

#

I have been emailing

#

And im getting the run around

#tech-support

How to bind your account to YAS: