#tech-support | Azur Lane Official | Page 108

muted ether Jan 2, 2020, 5:54 PM

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Tqvm

carmine hedge Jan 2, 2020, 5:55 PM

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because i've already sent them an email prior to this one

spring grotto Jan 2, 2020, 5:55 PM

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That's their email and as long as you didnt get a kickback, they should've received it. Not sure why the bot didnt reply though. Might just be running behind

keen charm Jan 2, 2020, 5:55 PM

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Good day, there was a problem on the phone there was a sudden reset, and the account seems to be not tied. is there any way to restore access?

carmine hedge Jan 2, 2020, 5:56 PM

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mkay

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tyvm

spring grotto Jan 2, 2020, 5:58 PM

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@keen charm if you didnt have it bound, you'll need to contact customer support with your account's information to get it retrieved

stable orbit Jan 2, 2020, 5:58 PM

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I've been getting a lot of loading stalls or bugs lately where the game freezes on loading screens

spring grotto Jan 2, 2020, 5:58 PM

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/techsupport

pale pagodaBOT Jan 2, 2020, 5:58 PM

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spring grotto Jan 2, 2020, 5:59 PM

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Pointland contact options for customer support

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@stable orbit if its freezing completely, try restarting your device, clearing the game cache, and/or using a different network connection. If all that fails, you could try a full reinstall as a last option

stable orbit Jan 2, 2020, 6:00 PM

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Thanks

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RenownThumbsUp

keen charm Jan 2, 2020, 6:01 PM

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@spring grotto can I link to support?

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pls

spring grotto Jan 2, 2020, 6:10 PM

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It's in the bot message ChocolaWink

keen charm Jan 2, 2020, 6:10 PM

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I'm stupid, sorry

spring grotto Jan 2, 2020, 6:10 PM

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Either email them at al.cs@yo-star.com or direct message those two individuals

keen charm Jan 2, 2020, 6:10 PM

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I wrote to the mail, but I only remember the nickname 😦

spring grotto Jan 2, 2020, 6:11 PM

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Hm...it is best to at least know your server as well. Do you remember it? Such as Washington, Sandy

keen charm Jan 2, 2020, 6:12 PM

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It seems to be.. Sandy

spring grotto Jan 2, 2020, 6:31 PM

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Okay. Send them your username and that you believe you were on Sandy then ChocolaWink

keen charm Jan 2, 2020, 6:36 PM

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Ok, thanks for the help

steady surge Jan 2, 2020, 7:54 PM

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Hey, I got double charged for a lucky bag, I called App Store support and my bank while the charge was pending and neither could do anything about it, is there anything yostar can do? Now that it’s cleared I can dispute it with my bank but that seems like the worst case scenario

carmine hedge Jan 2, 2020, 7:56 PM

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Hello, sorry for bothering, I just started the game and I think I've softlocked myself...
To explain, you see at the beginning of the game you have a tutorial that explains how to build a ship and this tutorial wants you to finish the first ship you build using a quick finisher but I didn't press finish. I waited for the time behind to end, I thought I'd save a finisher by doing that (I often do this kind of thing in the early part of the game).
And then the finish button turned into a build when I clicked on it and the game was frozen.
So I restarted the game but the problem is that now when I try to build a boat and deploy it or finish it I have this text :

📎 unknown.png

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I tried to do a data repair but it doesn't work, nothing happens when I press the button and having already linked my twitter account I can't redo an account. So I would like to know if there is a way to reset everything. Someone have tell me to change server but my friend are on this one so I can't ?

echo heath Jan 2, 2020, 8:08 PM

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You could probably just restart by re-installing the game and then not using any twitter/fb/yostar log-in

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should just be a new account

carmine hedge Jan 2, 2020, 8:13 PM

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Well I don't know why but after few reset, the bug is finally gone

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Thank you for your help anyway ~

north drift Jan 2, 2020, 8:26 PM

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@spring grotto
I restarted my game and repaired the data ... but it still can't and it only happens to the first fleet, my second fleet has no problem..

spring grotto Jan 2, 2020, 8:41 PM

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Hm...try fully replacing all the ships in the fleet

north drift Jan 2, 2020, 8:49 PM

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The result still same, an error occurred..

spring grotto Jan 2, 2020, 8:51 PM

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Odd. I'd say open up log mode and then screenshot the logs when youre getting that error

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/logmode

pale pagodaBOT Jan 2, 2020, 8:51 PM

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https://www.youtube.com/watch?v=p1Yl9InTWzk

YouTube

Sean McNulty

Activating Log Mode in Azur Lane

On any screen, hold your right thumb on the right side of the screen and then pinch the fingers of your left hand together. Not my video, provided to me by a Yostar staff member.

Join the official Discord server: https://discord.gg/azurlane
Join the Grand Azur Lane Alliance ...

▶ Play video

north drift Jan 2, 2020, 9:06 PM

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@spring grotto
I already took a screenshot, next ?

steel atlas Jan 2, 2020, 9:06 PM

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upload

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here

spring grotto Jan 2, 2020, 9:07 PM

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Is the screenshot w/ log mode open? If so, send it here. If not, please get a screenshot with log mode open. The YouTube video above shows how to open log mode

north drift Jan 2, 2020, 9:07 PM

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📎 Screenshot_2020-01-03-05-03-37-082_com.YoStarEN.AzurLane.png

spring grotto Jan 2, 2020, 9:09 PM

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Hm...I'm not seeing anything specific in those personally Kanathink can you try clearing the games cache data perhaps?

north drift Jan 2, 2020, 9:14 PM

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Clear cache and results still same..

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Maybe I need to reinstall the game..

fading depot Jan 2, 2020, 9:27 PM

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Does anybody know how to fix this:
I load the game up and it gets to the screen with the three company logos and then the screen fades to black and just stays there without fully loading the rest of the game?

spring grotto Jan 2, 2020, 10:25 PM

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@fading depot if you're still having that issue, try restarting your device and network router. Or using a different network connection. It could possibly be a shaky connection to the server

carmine hedge Jan 2, 2020, 10:45 PM

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how do i invite people to the server?

echo heath Jan 2, 2020, 10:56 PM

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They simply join the server you're on

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If they're already playing on a different one, they can't transfer

clear torrent Jan 3, 2020, 12:52 AM

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i have emailed to technical support and an email telling about Please elaborate anr inquiry appeared what i have to do now writte the issue again?

steel atlas Jan 3, 2020, 12:54 AM

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its an automated message

clear torrent Jan 3, 2020, 12:56 AM

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so in some way the message reached yostar i suppose

surreal lance Jan 3, 2020, 1:06 AM

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Hello?

sinful yoke Jan 3, 2020, 1:07 AM

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DunktsukiStare

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hello?

surreal lance Jan 3, 2020, 1:07 AM

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Do you know how I can log in into my old acc?

sinful yoke Jan 3, 2020, 1:08 AM

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did you bind it?

surreal lance Jan 3, 2020, 1:08 AM

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I binded it I just don't know how to log back

sinful yoke Jan 3, 2020, 1:08 AM

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at the title screen of the device you want to login to, on the left side there are 3 login options

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login there, and then before you enter the game, change your server to the one you originally play on

surreal lance Jan 3, 2020, 1:08 AM

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Ohhh

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I thought those are links to azur line acc

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Thanks!!

sinful yoke Jan 3, 2020, 1:09 AM

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RenownThumbsUp just make sure to login to your usual server

surreal lance Jan 3, 2020, 1:09 AM

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Ok thanks

clear torrent Jan 3, 2020, 1:10 AM

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@sinful yoke i was triying to do the same but it didnt work

sinful yoke Jan 3, 2020, 1:10 AM

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did you login to your usual server?

clear torrent Jan 3, 2020, 1:10 AM

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yep

sinful yoke Jan 3, 2020, 1:10 AM

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do you have your uid?

clear torrent Jan 3, 2020, 1:11 AM

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uid?

sinful yoke Jan 3, 2020, 1:11 AM

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user ID

clear torrent Jan 3, 2020, 1:11 AM

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my name in the game

sinful yoke Jan 3, 2020, 1:11 AM

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its a string of numbers

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located either on your friends list screen or the screen where you change your secretary

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also have you tried logging into all servers?

clear torrent Jan 3, 2020, 1:12 AM

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i remenbered i was in Avrora

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but when i entered there was anything

sinful yoke Jan 3, 2020, 1:13 AM

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can you try all servers just in case?

clear torrent Jan 3, 2020, 1:14 AM

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ok

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one thing

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before anithing of this happened i never entered by clicing on twitter or facebook it just log in and today when i was triying to link my account with facebook i managed to enter

sinful yoke Jan 3, 2020, 1:17 AM

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were you trying to login or bind your account?

clear torrent Jan 3, 2020, 1:17 AM

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yes

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it appeared that i loged with facebook and twitter

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and i tried to enter using that but it didint work

sinful yoke Jan 3, 2020, 1:18 AM

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so you are trying to login?

clear torrent Jan 3, 2020, 1:18 AM

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yes

sinful yoke Jan 3, 2020, 1:18 AM

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when you bound your account, where did you bind it?

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(not login)

clear torrent Jan 3, 2020, 1:19 AM

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to twitter for sure

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and i think also with facebook

sinful yoke Jan 3, 2020, 1:19 AM

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where in game did you bind it?

clear torrent Jan 3, 2020, 1:20 AM

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before this happened or after

sinful yoke Jan 3, 2020, 1:20 AM

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before

clear torrent Jan 3, 2020, 1:21 AM

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i didnt have it binded anywhere but before i lost it i binded with twitter and also facebook

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because the green letters that said that i was binded where there

sinful yoke Jan 3, 2020, 1:22 AM

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so you did bind in the settings correctly

clear torrent Jan 3, 2020, 1:22 AM

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yes

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im very sure with that

sinful yoke Jan 3, 2020, 1:22 AM

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can you try logging into all servers?

clear torrent Jan 3, 2020, 1:22 AM

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im currently doing that

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no

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in any server i dont have anything

sinful yoke Jan 3, 2020, 1:24 AM

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and you did login at the title screen?

clear torrent Jan 3, 2020, 1:26 AM

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yes

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it worked

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THANK YOU SO MUCH FOR YOUR HELP

sinful yoke Jan 3, 2020, 1:27 AM

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RenownThumbsUp

zenith mirage Jan 3, 2020, 1:28 AM

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Hi

sinful yoke Jan 3, 2020, 1:28 AM

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hi

zenith mirage Jan 3, 2020, 1:29 AM

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I need some help with logging into my account

sinful yoke Jan 3, 2020, 1:30 AM

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do you not know how to or are you having issues doing so?

zenith mirage Jan 3, 2020, 1:30 AM

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I'm having issues doing so

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I got a new phone not to long ago and I tried logging into my Yostar account, yet it won't let me

sinful yoke Jan 3, 2020, 1:31 AM

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what is stopping you?

zenith mirage Jan 3, 2020, 1:31 AM

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I don't know

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Maybe I'm doing it wrong

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On my old phone I went to settings and binded my account to Yostar. But I don't really know what to do next on my new phone.

sinful yoke Jan 3, 2020, 1:33 AM

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you login at the title screen

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there is a black bar that says Yostar on the left side of the login screen

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you click that and do the same process as binding it, generate a code and enter it, then you should be in

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just make sure to click your original server before pressing start twice

zenith mirage Jan 3, 2020, 1:34 AM

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Ok

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Give me a sec

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It didn't work

stark grove Jan 3, 2020, 1:40 AM

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Hello. I had to reinstall the game and have it bound to my Facebook. Is there a way to recover my account?

zenith mirage Jan 3, 2020, 1:41 AM

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No wait

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It did work

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Thanks!

sinful yoke Jan 3, 2020, 1:41 AM

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@stark grove login at the title screen with facebook, then before you press start to go, make sure to change the server to your usual server to load your respective data

stark grove Jan 3, 2020, 1:42 AM

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Oh that easy?

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Let me give that a try

steady surge Jan 3, 2020, 1:49 AM

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anyone able to address my question bunsad

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Hey, I got double charged for a lucky bag, I called App Store support and my bank while the charge was pending and neither could do anything about it, is there anything yostar can do? Now that it’s cleared I can dispute it with my bank but that seems like the worst case scenario

sinful yoke Jan 3, 2020, 1:52 AM

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contact al support to see what they can do for you, unfortunately when it comes to refunds, I am not sure of what goes on

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/techsupport

pale pagodaBOT Jan 3, 2020, 1:52 AM

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sinful yoke Jan 3, 2020, 1:52 AM

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here is their contact info AmazonPoint

stark grove Jan 3, 2020, 2:13 AM

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I am back in thank you

carmine hedge Jan 3, 2020, 3:01 AM

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I lost my azur lane account long ago since I got a new phone, would emailing azur lane staff help me get my account back? I already gave me them as much as I remembered since the last time I played was the ai chan event

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My server is lexington and I tried entering my usual username I use for everything and it said it was taken already so does that mean my account still exist?

spring grotto Jan 3, 2020, 3:03 AM

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Oh yeah, your account will still be there, no worries. Accounts aren't deleted off the game database. So as long as you provided all your known information about your account, they'll help you recover it ChocolaWink

carmine hedge Jan 3, 2020, 3:03 AM

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Thank god ✨

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Thanks for the reply :)

spring grotto Jan 3, 2020, 3:04 AM

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RenownThumbsUp

steady surge Jan 3, 2020, 3:21 AM

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Thank you 😊 it’s getting resolved now

carmine hedge Jan 3, 2020, 4:22 AM

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Would these be enough to get my account back they’re from 2018 so they’re kinda outdated

📎 image0.jpg 📎 image1.jpg 📎 image2.jpg

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Since the last time I played was the ai chan event

spring grotto Jan 3, 2020, 4:24 AM

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Ideally it should be. The main thing they'll need to locate your account initially will be the account nickname and server. Or your UID if you happen to have it

static warren Jan 3, 2020, 4:44 AM

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Can someone help me reconnect to my account

spring grotto Jan 3, 2020, 4:44 AM

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Did you have it bound to FB, Twitter, or Yostar?

static warren Jan 3, 2020, 4:46 AM

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I bound it to Twitter

spring grotto Jan 3, 2020, 4:48 AM

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Okay, you just need to log into Twitter on the title screen of the game then and after you successfully log in there, choose the correct server. Your account stays on the server that it was created on (such as Sandy, Washington, etc)

static warren Jan 3, 2020, 4:49 AM

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Thing is I got a new phone and did a data transfer.

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Do I need to get that data back?

spring grotto Jan 3, 2020, 4:51 AM

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What do you mean by data transfer exactly?

static warren Jan 3, 2020, 4:53 AM

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So I transferred all my contacts and data save on my old phone to the new one.

spring grotto Jan 3, 2020, 4:54 AM

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Gotcha. That won't affect AL. You'll still need to log in w/ Twitter as mentioned

static warren Jan 3, 2020, 4:59 AM

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I just did and it made make a new character's

spring grotto Jan 3, 2020, 5:00 AM

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You need to choose the correct server. Try logging into all the servers (and don't worry about the character icon on the character selection screen as that won't show up until you fully log into the server)

static warren Jan 3, 2020, 5:01 AM

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Thank you it worked

spring grotto Jan 3, 2020, 5:01 AM

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RenownThumbsUp

rich pulsar Jan 3, 2020, 5:12 AM

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... uh, is this a common/known issue oops Restarted already but.

📎 Screenshot_2020-01-02-23-10-13.png

spring grotto Jan 3, 2020, 5:14 AM

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Yepp, it's a known issue to happen at random times

rich pulsar Jan 3, 2020, 5:14 AM

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Right on, more of the 'does it need a bug report', if it's known, righton. First time I ever saw it.

sinful yoke Jan 3, 2020, 5:16 AM

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its already got a report

rich pulsar Jan 3, 2020, 5:25 AM

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RenownThumbsUp

carmine hedge Jan 3, 2020, 5:26 AM

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Should I wait for another day if the support team haven't responded because I've sent them another email request about a full day ago? And I'm still missing the automated response.

sinful yoke Jan 3, 2020, 5:28 AM

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they may take multiple business days to respond

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they took new years off

carmine hedge Jan 3, 2020, 5:29 AM

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Alright then

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Thanks

copper stone Jan 3, 2020, 5:31 AM

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um.... why can't I move to different tiles? XD

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I can retreat, and switch fleets but I can't move either fleet

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actually nvm I can't retreat either

sinful yoke Jan 3, 2020, 5:34 AM

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try restarting your app

twilit fossil Jan 3, 2020, 5:39 AM

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When i try to purchase the $39.99 Gem Pack it says $40.99 on Google Play and I have no taxes on it.

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all the other packs have the correct prices

echo heath Jan 3, 2020, 6:36 AM

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that's just google, AL has no control over it

vague crag Jan 3, 2020, 8:14 AM

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📎 Screenshot_20200103-171423_Azur_Lane.jpg

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why doesnt this meet any of the requirements?

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this is hard 1-4 btw

echo heath Jan 3, 2020, 8:15 AM

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You have to fill the labeled slots

vague crag Jan 3, 2020, 8:16 AM

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oh

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is this just for this specific level

echo heath Jan 3, 2020, 8:16 AM

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all hard mode

vague crag Jan 3, 2020, 8:16 AM

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what?

echo heath Jan 3, 2020, 8:16 AM

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all ... hard maps, what you're on

vague crag Jan 3, 2020, 8:16 AM

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I've been running hard mode 3-4 using a 1:1 fleet for a long time tho

echo heath Jan 3, 2020, 8:17 AM

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and you filled the requirements for them

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You can 1:1 this one too with a light carrier and destroyer

vague crag Jan 3, 2020, 8:17 AM

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ohh

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that makes sense now

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thx

carmine hedge Jan 3, 2020, 9:00 AM

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is it still possible to recover acc without UID

median needle Jan 3, 2020, 9:02 AM

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yes. you need your username and the name of the server you play on.

carmine hedge Jan 3, 2020, 9:07 AM

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alright

carmine hedge Jan 3, 2020, 11:28 AM

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I don’t remember my uid or commander level I only remember my username :(

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So does that mean I won’t be able to recover my account

outer herald Jan 3, 2020, 12:09 PM

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Do you also remember the Server you were on?

charred venture Jan 3, 2020, 1:02 PM

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Where do I post like just random questions that I have?

spring grotto Jan 3, 2020, 1:05 PM

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Well that depends on the nature of the question. If it has to do w/ gameplay, it goes to #gameplay-help

charred venture Jan 3, 2020, 1:05 PM

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Well is asking why a random quote that doesn’t have voice acting a gameplay question?

spring grotto Jan 3, 2020, 1:06 PM

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Well, that could belong in #al-general or in #bug-reports if you're wanting to confirm it's a bug or not. But most likely if it's just that one line, that line was just never voiced by the CV and put into the game

charred venture Jan 3, 2020, 1:07 PM

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It was just this one Z-23 voice line from ages ago. It seems a bit weird that only this isn’t voiced?

📎 image0.png

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Yeah but general is full of just people talking and it gets ignored, or people saying I don’t know, do I look like one of the staff etc.

spring grotto Jan 3, 2020, 1:11 PM

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Yeah, not sure why but they just never voiced that line

charred venture Jan 3, 2020, 1:13 PM

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Yeah weird, also I recon we need like another channel for general questions like this because most of the time I never really know where to ask any of my questions and I always get told off for putting it in the wrong channel and it’s quite disconcerting

strange bramble Jan 3, 2020, 3:41 PM

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hello guys i need help
someone looks like stealing my account with changing all my account bind and i don't know how he do that but now i'm still can loging in into the game
what should i do? i can't contact the guy who binding his social media account to my azurlane account
sorry for my bad english but i need help
here is the guy
i don't know how he can unbinding my account

fading sparrow Jan 3, 2020, 5:26 PM

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Yeah, I have an issue regarding my phone app of azurlane. Evrytime im playing on my phone every 5 mins the game freezes then minimises and then does a force restart on the game when you tap back into the app. Idk what to do.

echo heath Jan 3, 2020, 5:28 PM

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Sounds like a phone issue. What are you using?

fading sparrow Jan 3, 2020, 5:30 PM

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Iphone5s

sleek oracle Jan 3, 2020, 5:32 PM

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Hello,
I bought gems from store, how long does it take until the payment completed? It has been 1 hour so i just wonder.

echo heath Jan 3, 2020, 5:44 PM

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@fading sparrow It's your phone. The 5s only has 1GB of RAM and AL's minimum required is 2GB

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You should receive gems nearly instantly

fair egret Jan 3, 2020, 5:46 PM

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I was about to ask about compatibility issues with iPhone 5s and iPhone 6 though it seems someone beat me to it :p

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Shame as back in the days, older devices could run it no problem - though now that it’s more developed, older models become left behind

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Maybe a low spec mode could be added to option menu?

fading sparrow Jan 3, 2020, 5:53 PM

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Yeah it use to work fine before tho

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Welp

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That’s great...

fair egret Jan 3, 2020, 6:01 PM

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Petition for Low Spec mode confirmed?

fading sparrow Jan 3, 2020, 6:02 PM

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I think just to have an option to go bak to old UI

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To fix this issue cause this never happened prior to the Ui change.

spring grotto Jan 3, 2020, 6:04 PM

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Well the RAM limitations have actually been a thing before the UI overhaul. If you didnt experience them back then, that's just fortunate luck. But low quality mode has been suggested before and the devs were told about the RAM issues when they started so they're aware of it

fair egret Jan 3, 2020, 6:05 PM

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There is hope for us @fading sparrow

fading sparrow Jan 3, 2020, 6:05 PM

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Eh maybe

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I just have to play in emulator I guess

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No other choice

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Although it’s less convenient

fair egret Jan 3, 2020, 6:06 PM

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Looks over to 4GB laptop

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At least you have a choice xD

fading sparrow Jan 3, 2020, 6:07 PM

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XD

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You should be able to use emulator no?

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On it

fair egret Jan 3, 2020, 6:08 PM

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Tried BlueStacks - don’t work ;-;

fading sparrow Jan 3, 2020, 6:08 PM

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Meguplayer?

fair egret Jan 3, 2020, 6:09 PM

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Will check that out :3

fading sparrow Jan 3, 2020, 6:09 PM

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Blues tacks is very inconsistent with some PCs randomly

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I would recommend nox but it has a bit mining virus on latest update so. Unless you can find and download a old version of nox.

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@fair egret

fading depot Jan 3, 2020, 6:21 PM

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@spring grotto
Niether of those options you suggested the other day worked, am also sorry for late response but only now got a chance to restart router and that didnt work. Neither did restarting my phone

spring grotto Jan 3, 2020, 6:23 PM

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Hm...okay. I'd suggest just trying to clear the game cache. But if that ends up not working, you could try downloading the app through a trusted third party site, such as QooApp or APKPure to see if that solves it. For some odd reason, it does at times

fading depot Jan 3, 2020, 6:32 PM

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I had downloaded the game via play store, and have been playing for the past month. So do I have to redownload the game via one of those sites or what else do I do? Last time this happened was before New Years because I hadnt had the space to update, once I updated it worked fine till this round.

spring grotto Jan 3, 2020, 6:33 PM

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Ye, if nothing else worked I'd suggest trying a fresh install from either of those sites just to test and see if they work

slim kite Jan 3, 2020, 6:49 PM

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Hello, can I ask how to retrieve my lost account?

steel kettle Jan 3, 2020, 6:51 PM

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if your account was bound using twitter, facebook, or yostar, when you reach the login page, click the appropriate option on the left side and log into your respective account binding service. Then, make sure you select the correct server and then log in.

if your account is lost and you didnt do any account binding, you'll need to contact yostar for customer support

slim kite Jan 3, 2020, 6:51 PM

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Where to contact?

steel kettle Jan 3, 2020, 6:51 PM

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/techsupport

pale pagodaBOT Jan 3, 2020, 6:51 PM

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slim kite Jan 3, 2020, 6:52 PM

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So I can just DM?

steel kettle Jan 3, 2020, 6:52 PM

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seems like it - your mileage may vary, though, depending on how busy they are

slim kite Jan 3, 2020, 6:53 PM

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So which will you suggest?

steel kettle Jan 3, 2020, 6:53 PM

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i would suggest email, but that's me

slim kite Jan 3, 2020, 6:53 PM

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I already done in-game purchase before

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Will that help?

steel kettle Jan 3, 2020, 6:53 PM

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i've been fortunate enough to not have to go through this process, so im not sure which is best, but i'd personally do email

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i think in-game purchases usually help a little, but it also depends on the company and their policies

slim kite Jan 3, 2020, 6:54 PM

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Hmm will do, will do

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Thank you

steel kettle Jan 3, 2020, 6:55 PM

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np - good luck w/ account recovery :o

slim kite Jan 3, 2020, 6:55 PM

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al.cs@yo-star.com

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Thank you

cerulean tundra Jan 3, 2020, 6:56 PM

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I am running Azur Lane on my Fire Tablet 7HD. Yesterday everything was running smoothly, but today I keep getting an error message when hitting '

slim kite Jan 3, 2020, 6:56 PM

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So I just email through my normal gmail@yahoo?

cerulean tundra Jan 3, 2020, 6:56 PM

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'press to start' "Unknown Error: -1"

steel kettle Jan 3, 2020, 6:57 PM

#

@slim kite yes. you should get an automated response 'asking' for more details. they don't actually need more details yet, its just the automatic reply

slim kite Jan 3, 2020, 6:57 PM

#

Ok thank you

cerulean tundra Jan 3, 2020, 6:59 PM

#

ah, never mind, working now...sorry for jumping the gun

carmine hedge Jan 3, 2020, 8:07 PM

#

hello, i used to play the game around a year ago, i had my account bound to twitter which is now deactivated, is there anything i can do to recover the account?

rustic cedar Jan 3, 2020, 8:07 PM

#

I have a friend who trys to load up the game gets to the developer screen and then gets a black screen... worst part is he doesnt have a facebook account or anything so does that mean if he uninstalls his game and reinstalls he will lose all his progress?

sinful yoke Jan 3, 2020, 8:08 PM

#

contact customer support and ask for recovery, make sure you include your account details and let them know the twitter is deactivated @carmine hedge

#

/techsupport

pale pagodaBOT Jan 3, 2020, 8:08 PM

#

sinful yoke Jan 3, 2020, 8:08 PM

#

AmazonPoint contact info above

carmine hedge Jan 3, 2020, 8:09 PM

#

thank you ♥️

sinful yoke Jan 3, 2020, 8:09 PM

#

@rustic cedar yes, but there are 2 other forms of binding, you are not tied down to facebook only

rustic cedar Jan 3, 2020, 8:09 PM

#

Well he doesnt have any binding on his account

sinful yoke Jan 3, 2020, 8:09 PM

#

have them restart their device firstly, if that doesnt help, see if they can restart their internet router

#

loading at the black screen is generally a connection issue

rustic cedar Jan 3, 2020, 8:10 PM

#

He tried both and still nothing

sinful yoke Jan 3, 2020, 8:11 PM

#

are they on emulator or mobile?

rustic cedar Jan 3, 2020, 8:11 PM

#

Mobile

#

Only reason im asking is because he is too busy to ask himself

sinful yoke Jan 3, 2020, 8:18 PM

#

can they try changing connections like from wifi to data? @rustic cedar

rustic cedar Jan 3, 2020, 8:21 PM

#

I just told them to try when they have time

carmine hedge Jan 3, 2020, 8:37 PM

#

can i still DM yostar devs? cs-gale has DMs disabled and chewinggun doesn't seem to be there anymore :<

rustic cedar Jan 3, 2020, 8:37 PM

#

He said it didnt work @sinful yoke atleast you tried

sleek oracle Jan 3, 2020, 8:40 PM

#

Hello,
i tried to make a gems purchase earlier. I get the msg that the payment will now in progress, but it has been 4 hours and nothing happen. So i wonder if there is smth wrong

echo cobalt Jan 3, 2020, 9:45 PM

#

Hey there, I made a purchase about an hour ago and when I checked my bank account i noticed that I got charged twice. Which should be impossible, because you can only buy the bundle I bought once.

spring grotto Jan 3, 2020, 9:47 PM

#

Make sure it wasn't one of the 2019 Lucky Bag and one of the 2020 Lucky Bag. But if it was indeed both of the same thing, first try getting a refund from your app store. If they do deny it though, contact AL customer support at that point with your account information along w/ the purchase receipts

#

/techsupport

pale pagodaBOT Jan 3, 2020, 9:47 PM

#

spring grotto Jan 3, 2020, 9:47 PM

#

pointLand contact options for customer support as well in case you happen to need it

echo cobalt Jan 3, 2020, 9:51 PM

#

Thank you because I tried to contact them from the AL app, and it just gave me automated options.

#

When you say contact my app store, does that mean contact the apple store?

spring grotto Jan 3, 2020, 9:52 PM

#

Ye, try to go through them to see if they'll approve a refund first

echo cobalt Jan 3, 2020, 9:53 PM

#

Okay, I'll try that. Thanks for the quick response.

spring grotto Jan 3, 2020, 9:54 PM

#

RenownThumbsUp

echo cobalt Jan 3, 2020, 10:14 PM

#

About how long does it take for the support team to reply to emails/refund purchases?

#

Because apple support was legit no help.

spring grotto Jan 3, 2020, 10:17 PM

#

It depends. They've sped it up a lot lately to the point where I'd say 1-4 business days or so. But it is the weekend so they won't be back in office till Monday

carmine hedge Jan 3, 2020, 10:29 PM

#

Does the support email accept screenshots for proof of an account being yours?

spring grotto Jan 3, 2020, 10:30 PM

#

Yeah, they'll take screenshots and if they end up needing any more information and need to ask you questions regarding it, they'll let you know

carmine hedge Jan 3, 2020, 10:56 PM

#

Thanks just sent out the email

#

Praying I get my account back

round sigil Jan 4, 2020, 1:17 AM

#

Why is the $39.99 pack the only pack with a different real price? It's really annoying since I can't purchase the $40 and $10 pack together.

steel kettle Jan 4, 2020, 1:28 AM

#

the trade license on android also has a different price from what's listed

#

so its not the only pack

round sigil Jan 4, 2020, 1:36 AM

#

Yeah, that's 50 cents cheaper, while the $40 pack is a dollar more expensive.

exotic cave Jan 4, 2020, 1:54 AM

#

How do you add the azur lane bot to your server? The one that shows your guys twitter links

#

AlbedoThink

steel atlas Jan 4, 2020, 1:55 AM

#

just follow it

#

📎 image0.png

exotic cave Jan 4, 2020, 1:55 AM

#

Follow what? The twitter well yea I am but my friend doesn't have a twitter he just uses discord

steel atlas Jan 4, 2020, 1:55 AM

#

📎 image0.png

exotic cave Jan 4, 2020, 1:58 AM

#

Idk how to get the prompt that says follow

timid arrow Jan 4, 2020, 2:03 AM

#

Join game-news channel and it'll pop-up at the bottom, if it doesn't do it on PC discord

exotic cave Jan 4, 2020, 2:04 AM

#

So I join by reacting?

#

and rip I don't have a pc

steel atlas Jan 4, 2020, 2:04 AM

#

assuming you meant by reacting, no

#

follow and reactions are separate things

timid arrow Jan 4, 2020, 2:07 AM

#

Make sure you can see this icon next to channel's name if you don't then ur discord app is either outdated or doesn't support it yet

📎 Capture_2020-01-04-03-06-39.png

#

In this case you'll have to do it via PC

exotic cave Jan 4, 2020, 2:11 AM

#

Hm ok maybe I can get someone that on pc to do that

#

thanks! owoSmile

blazing zodiac Jan 4, 2020, 2:12 AM

#

The support team hasn’t replied yet 😕 been a week since i sent the email

carmine hedge Jan 4, 2020, 3:49 AM

#

did you get an automated reply?

#

@blazing zodiac

stone ermine Jan 4, 2020, 4:26 AM

#

Hey guys, recently bought the 20$ gem pack with gem bonus, but due to network problems, I was charged and did not get the gems. Please hell

#

Help

carmine hedge Jan 4, 2020, 4:27 AM

#

/techsupport

pale pagodaBOT Jan 4, 2020, 4:27 AM

#

spring grotto Jan 4, 2020, 4:27 AM

#

pointLand use one of these contact options and include your account information along w/ the purchase receipt ChocolaWink

stone ermine Jan 4, 2020, 4:28 AM

#

Thank you

wheat canyon Jan 4, 2020, 5:26 AM

#

so i recently had to get a new device on which i would play this game on and before i switched over i made sure i linked the game to my twitter and then when i login to it on my new device nothing was there and i had to start new

spring grotto Jan 4, 2020, 5:28 AM

#

Did you log in on the title screen? If so, make sure you're on the correct server. Your account stays on the server that it was created on

wheat canyon Jan 4, 2020, 5:29 AM

#

ooh ill try that

#

that fixed it, thanks

spring grotto Jan 4, 2020, 5:31 AM

#

Keikuthumbsup

blazing zodiac Jan 4, 2020, 5:32 AM

#

We are supposed to reply to the automated message or no?

sinful yoke Jan 4, 2020, 5:34 AM

#

not unless you believe you email is already specific enough

blazing zodiac Jan 4, 2020, 5:38 AM

#

If I didnt get a reply back in a week was it not specific enough

#

Made it as specific as I could

wheat ruin Jan 4, 2020, 6:00 AM

#

this isn't really for tech support but is there somewhere that I can chat or talk to about my Azur lane 2nd anniversary book?

#

It was never delivered

mental sentinel Jan 4, 2020, 6:29 AM

#

Hey guys, why is this happening? I'm trying to log with my twitter

📎 Screenshot_20200104-031652.png

echo heath Jan 4, 2020, 6:29 AM

#

📎 unknown.png

sinful yoke Jan 4, 2020, 6:29 AM

#

or it is genuinely being used

echo heath Jan 4, 2020, 6:29 AM

#

That too

sinful yoke Jan 4, 2020, 6:29 AM

#

but if its the same email, then its way more than likely to be the fact you sometimes cannot connect the same email

mental sentinel Jan 4, 2020, 6:30 AM

#

Them are two different emails

#

I disconnected it then I can't log it again

#

I'm worried about lose my AL account

sinful yoke Jan 4, 2020, 6:31 AM

#

you have a facebook bind though?

mental sentinel Jan 4, 2020, 6:31 AM

#

I do

#

I logged

#

But no with twitter

sinful yoke Jan 4, 2020, 6:31 AM

#

try logging into twitter, go into settings, go into apps and permissions (or something along that), and remove permissions with azur lane

#

you wont lose your account if its bound

mental sentinel Jan 4, 2020, 6:32 AM

#

It doesn't let me take an screenshot

#

But I think I found it

#

Ill try to log with twitter

#

The same message again

📎 Screenshot_20200104-033949.png

sinful yoke Jan 4, 2020, 6:42 AM

#

you may have to contact customer support to try to reset it, as it still thinks its bound
but before that, have you restarted the game since unbinding it?

mental sentinel Jan 4, 2020, 6:44 AM

#

The game seems normal, I didn't lose anything, but that's my fear, I don't know if I can use another twitter to bind it

sinful yoke Jan 4, 2020, 6:46 AM

#

you should be able to

mental sentinel Jan 4, 2020, 6:48 AM

#

I'll try with a new twitter account and see what happens

#

Thanks you for the help SandyParty

sinful yoke Jan 4, 2020, 6:49 AM

#

no problem

ocean totem Jan 4, 2020, 6:52 AM

#

hello guys, how to ubind my yostar account from my azelurlane ?

echo heath Jan 4, 2020, 6:52 AM

#

You can't yourself. You need to contact customer support

#

/techsupport

pale pagodaBOT Jan 4, 2020, 6:52 AM

#

mental sentinel Jan 4, 2020, 6:57 AM

#

I made another twitter account

misty crow Jan 4, 2020, 7:30 AM

#

Gonna delete that since personal info AkashiHide

#

you're welcome anyways

dusky fossil Jan 4, 2020, 8:25 AM

#

hi , a moment ago im on 2nd run on boss battle of hard mode when my friend accidentaly restart our wifi router and i got network error pop up ...

when i relogin after our network stable again , i'm already on 3rd run of hard mode and got nothing from 2nd run loot reward ...

fleet condor Jan 4, 2020, 8:34 AM

#

my hood has a very soft voice, i can't hear it clearly

#

i assume it isn't intended?

#

my other ships sound fine

echo heath Jan 4, 2020, 8:34 AM

#

different ships have different volumes sometimes, it's weird, but that's how it is

fleet condor Jan 4, 2020, 8:35 AM

#

so i can't do anything?

echo heath Jan 4, 2020, 8:36 AM

#

Nope

#

Seems like the volume for the voice recording wasn't normalized, so some are quiet and some are loud despite your volume not changing

snow wraith Jan 4, 2020, 9:06 AM

#

Hi guys, may I ask on how do you reset your secondary passcode? I have forgotten mine...

echo heath Jan 4, 2020, 9:06 AM

#

you have to e-mail customer support

#

/techsupport

pale pagodaBOT Jan 4, 2020, 9:06 AM

#

snow wraith Jan 4, 2020, 9:06 AM

#

I see.

#

Thank you.

slim kite Jan 4, 2020, 9:07 AM

#

Hello

sinful yoke Jan 4, 2020, 9:07 AM

#

hi

slim kite Jan 4, 2020, 9:07 AM

#

I already send email to the devs about my lost account

#

But they still didn't respond

sinful yoke Jan 4, 2020, 9:08 AM

#

when did you send the email?

slim kite Jan 4, 2020, 9:08 AM

#

Yesterday

sinful yoke Jan 4, 2020, 9:08 AM

#

they may take 1-6 business days to reply

slim kite Jan 4, 2020, 9:08 AM

#

Okk thank you

snow wraith Jan 4, 2020, 9:25 AM

#

Hello again,

May I know what to do after I have received this email?
"You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry."
Should I reply to the email or should I do a separate email to them?

echo heath Jan 4, 2020, 9:26 AM

#

wait for a reply, that's just automated

snow wraith Jan 4, 2020, 9:26 AM

#

I see

potent kelp Jan 4, 2020, 10:14 AM

#

what do i do?

📎 unknown.png

leaden zealot Jan 4, 2020, 11:05 AM

#

Is it possible to change the server with my game to join a friend?

round coral Jan 4, 2020, 12:12 PM

#

anyone know why performance might slow?

#

recently started experience slower loading and looping randomly

nimble prawn Jan 4, 2020, 1:08 PM

#

Im stuck at d2 boss and i cant do anything but bask at the loading for eternity

📎 Screenshot_20200104-210105_Azur_Lane.jpg

round coral Jan 4, 2020, 1:30 PM

#

also experiencing eternal loading for every action i do, into a system input error or eventual kick out to login screen

cunning pecan Jan 4, 2020, 2:07 PM

#

Ive done an oopsie could any of the devs help me?
I bought a live 2d skin for ryuuhou without having her first... so will i be able reverse that transaction?

#

~~Why i did this you might ask... i was overconfident thinking that i might get her after i purchased the skin... did a couple of pulls now im out of gold Xd~~

carmine hedge Jan 4, 2020, 3:06 PM

#

You still have another week

#

I think

round coral Jan 4, 2020, 3:07 PM

#

nvm, reinstalled

safe vapor Jan 4, 2020, 3:16 PM

#

I have a problem, I didn't bind my account and every time i try to login it just stays on the loading screen for ever.

pale pagodaBOT Jan 4, 2020, 4:06 PM

#

winter radish Jan 4, 2020, 4:22 PM

#

nox vs mumu ?

delicate surge Jan 4, 2020, 4:47 PM

#

Memu or BlueStacks. Nox comes with malware since the recent update so i would stay away from that, also if you happen to be an AMD user than i would not recommend BlueStacks. The optimization for AMD on BleStacks is pretty poor...so...try Memu. Haven't heard anything bad from it

dire patio Jan 4, 2020, 5:18 PM

#

Anyone else having troubles with their taps on their android smart phone? I keep tapping on battle, but the game thinks I'm tapping off to the right of my taps. It's really messing my game up when I battle.

spring grotto Jan 4, 2020, 5:20 PM

#

Can't say I've noticed anything like that. Have you tried restarting your device as it could possibly be a calibration issue if it's misreading your touches on your screen

dire patio Jan 4, 2020, 5:21 PM

#

Well since it only happens in-game, I know it's a not a device problem. I haven't any other problem with other apps

spring grotto Jan 4, 2020, 5:23 PM

#

Hm...well I'd suggest still restarting your device as well as perhaps clearing the game's cache as a starting point

dire patio Jan 4, 2020, 5:26 PM

#

Okay, it's working better now. More aligned. No idea what happened there.

#

No idea where the cache in my game is... or how to clear it. But either way, it's working now.

spring grotto Jan 4, 2020, 5:27 PM

#

Okay, that's good to hear RenownThumbsUp

dire patio Jan 4, 2020, 5:46 PM

#

Yes. It's annoyed to do anything when your taps are not aligned.

tidal hill Jan 4, 2020, 5:58 PM

#

Hey how long does it usually take for support to email back? It’s been about 4 days now. It’s about an in-app purchase that charged on my card, but didn’t register in the app game

spring grotto Jan 4, 2020, 6:09 PM

#

It can take about 1-5 business days or so (weekends not included)

#

if you end up not getting a response by timeframe though, you could DM Yostar regarding your issue

#

/techsupport

pale pagodaBOT Jan 4, 2020, 6:09 PM

#

spring grotto Jan 4, 2020, 6:09 PM

#

pointLand those two specific users

tidal hill Jan 4, 2020, 6:57 PM

#

Thank you

dawn drum Jan 4, 2020, 7:21 PM

#

Is the Event D1 broken? I cant seems to Send my Ship Girls 😦

spring grotto Jan 4, 2020, 7:22 PM

#

What happens when you try? Infinite loading?

dawn drum Jan 4, 2020, 7:22 PM

#

yes Infinite Loading

spring grotto Jan 4, 2020, 7:23 PM

#

Okay. It's a case of a main fleet ship being duplicated to your backline causing the softlock. Replace all the ships in the main fleet and that should ideally solve it

dawn drum Jan 4, 2020, 7:23 PM

#

oh okay I will try. Thank you

rancid ember Jan 4, 2020, 9:54 PM

#

how do I defeat the enemy "System Error: 1: Invalid Input"?

#

My fleet 1 is stuck in a void forever

granite hamlet Jan 4, 2020, 10:07 PM

#

Restart the game. THis error most occures when u got a dc and it doesnt reconnect correctly or smt like that

noble adder Jan 4, 2020, 11:05 PM

#

I’m unsure if this is tech support but it might be a glitch. Shouldn’t research ship completion reset the « time to research » another ship? I just completed Ibuki and shortly after I got the last cruiser blueprint to get Neptune, so I essentially got two ships back to back, so when I tried to start researching a third ship for the day on PR2 it prompted this:

#

📎 image0.png

sinful yoke Jan 4, 2020, 11:06 PM

#

it should not

noble adder Jan 4, 2020, 11:07 PM

#

Restarted the game and it still won’t let me research another ship :/

sinful yoke Jan 4, 2020, 11:07 PM

#

I mean it should not reset the timer

#

so its working as expected

noble adder Jan 4, 2020, 11:08 PM

#

It shouldn’t? Then how was I able to get Ibuki and Neptune back to back, in the span of 1 min?

sinful yoke Jan 4, 2020, 11:09 PM

#

were you researching ibuki for over 24 hours?

noble adder Jan 4, 2020, 11:12 PM

#

Ah I see... yeah I was

turbid oyster Jan 4, 2020, 11:12 PM

#

I've lost my twitter account that was linked in my Azur Lane acc, so I want to discount it, but I cant, coz I have not permission to my Twitter, who can help me with it?

sinful yoke Jan 4, 2020, 11:13 PM

#

contact customer support so they can unbind it, include your uid, username, server, and a screenshot of your bind screen in settings

#

/techsupport

pale pagodaBOT Jan 4, 2020, 11:13 PM

#

sinful yoke Jan 4, 2020, 11:13 PM

#

AmazonPoint their info

turbid oyster Jan 4, 2020, 11:14 PM

#

Twitter tehsupport send me message about they cannot revive my Twitter acc and I made another Twitter acc with their advice, where I can find customer Azur support, or you mean what?

sinful yoke Jan 4, 2020, 11:16 PM

#

I sent it above through the bot message

turbid oyster Jan 4, 2020, 11:18 PM

#

Thank you ^^

sinful yoke Jan 4, 2020, 11:54 PM

#

bluestacks is preferable to nox atm

granite hamlet Jan 5, 2020, 12:17 AM

#

imo ldplayer is the fastest and Most responsive.

Nox has a very laggy Launcher

blissful ingot Jan 5, 2020, 2:17 AM

#

Why do I need to reopen my account when I enter the game? Or I remember which account I used to enter it by mistake, can you help me to see that account. Server: SANDY Role: 懒神 Level: 64 Under management reply, I do n’t know English. It ’s best to reply in Mandarin. Thank you.

sinful yoke Jan 5, 2020, 2:21 AM

#

are you unable to access your account? @blissful ingot

blissful ingot Jan 5, 2020, 2:22 AM

#

Yes, I probably forgot which one to use

#

Can you look at it

sinful yoke Jan 5, 2020, 2:25 AM

#

do you need to see your account binds?

blissful ingot Jan 5, 2020, 2:25 AM

#

yes

sinful yoke Jan 5, 2020, 2:27 AM

#

do you have your UID? it is a string of numbers

blissful ingot Jan 5, 2020, 2:32 AM

#

No, just remember the level and character name. It's been 377 days, and now I want to go back and play. I asked a friend to help me see how many days I had not been online.

sinful yoke Jan 5, 2020, 2:34 AM

#

contact customer support to find your details and get your account back to you
email: al.cs@yo-star.com
discord: chewinggun#2258 or CS-Gale#2262
you should be able to speak mandarin to them as they are based in China

blissful ingot Jan 5, 2020, 2:37 AM

#

Thanks

#

Why did I reply in 2 letters?

#

Do not reply below this line

Azur Lane Support Team
January 05, 2020, 10:48 +0800
Hi there,

You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.

Thank you!

south hawk Jan 5, 2020, 3:28 AM

#

I got a message for the second time now basically saying my account has been accessed on another device. On both occasions I had connection issues and the app restarted and after seeing the cover screen the message appeared. I have the app linked to Yostar, Facebook, and Twitter and have two-factor on. Just want to know if it's a connection glitch or if I should be worrying about my account getting stolen.

spring grotto Jan 5, 2020, 3:29 AM

#

It's just a connection issue message. It can come up at times if your connection is shaky enough

tardy flicker Jan 5, 2020, 4:41 AM

#

is there a way/service to migrate/move an account(and all assets in it) from a server to another ? (Av,Ws,Sd,Lx)

brisk spindle Jan 5, 2020, 4:41 AM

#

Hello I need help, I want to buy gems but the game don't open the Google store option for select my credit card

summer halo Jan 5, 2020, 5:03 AM

#

Guys, I only bind my account with twitter and now it can't authorize the app, anyone knows how to fix this?
Thx

📎 Screenshot_20200104-193908.jpg

swift silo Jan 5, 2020, 5:07 AM

#

Hello, i accidentally binded a new account to my fb instead of my actual account, now i can't unbind it. Thx

📎 unknown.png

spring grotto Jan 5, 2020, 5:23 AM

#

@tardy flicker You cannot, sorry to say
@brisk spindle Hm...try restarting your device as well as clearing the game's cache. If none of that works, try using a different network connection just to try it
@summer halo Unfortunately we're for the EN server exclusively so not too sure if anyone here can help, sorry to say. You could try the community discord, which is linked in #welcome, to see if anyone there is able to help
@swift silo You'll need to have at least two binds on an account to remove that bind. You're not able to unbind your only bind on an account

harsh radish Jan 5, 2020, 6:35 AM

#

Is there how to fix the bug for event’s hard stage?

echo heath Jan 5, 2020, 6:51 AM

#

What issue are you having?

charred venture Jan 5, 2020, 6:57 AM

#

I can't hear The additional voice lines for Z23 and Z25 or Hipper and Eugen. Any Ideas why?

bleak flint Jan 5, 2020, 7:11 AM

#

Could it possible be that the event build pool is bugged?

#

I've spammed enough cubes, and in the last 200 cubes I didn't get a single event ship. Not even the last one I need Suruga. Something is definitely off.

spring grotto Jan 5, 2020, 7:14 AM

#

It's not, sorry to say. Just very bad luck (or you're not building on the event banner, but that's highly doubtful). The ships are in the banner and plenty of people have gotten them

bleak flint Jan 5, 2020, 7:17 AM

#

Can't be sorry. I'm using the right banner. I've switched several times before going event build tab.

It's simply cannot be that of all 320 cubes I used, the last good 200 didn't get one event ship. I get mostly US ships which makes even less sense. I'm low in coins 24/7 because of that and already below 380 cubes. Never happened before.

spring grotto Jan 5, 2020, 7:18 AM

#

But again, that's just RNG albeit very bad RNG

bleak flint Jan 5, 2020, 7:19 AM

#

Where can I open a support ticket?

spring grotto Jan 5, 2020, 7:20 AM

#

You can send an email to customer support at al.cs@yo-star.com if you truly want to. But it will most likely be around the same reply you receive here

bleak flint Jan 5, 2020, 7:20 AM

#

Thanks!

carmine hedge Jan 5, 2020, 7:21 AM

#

How long does it usually take for support emails to respond when it comes to account recovery

spring grotto Jan 5, 2020, 7:22 AM

#

It depends. On the long end, it can take between 1-5 business days give or take (so not including weekends)

delicate ore Jan 5, 2020, 7:40 AM

#

um, i can’t update jp server anymore, with the app store saying that it’s been removed. what happened?

burnt willow Jan 5, 2020, 8:38 AM

#

I didn’t receive gems after purchasing

wispy juniper Jan 5, 2020, 8:41 AM

#

Do you have the receipt for the purchase?

burnt willow Jan 5, 2020, 8:42 AM

#

Yes

#

📎 image0.png

wispy juniper Jan 5, 2020, 8:42 AM

#

You sure you didnt receive it?

#

Can I have a screenshot of your gems?

burnt willow Jan 5, 2020, 8:42 AM

#

The first didn’t receive the second one I got it

wispy juniper Jan 5, 2020, 8:43 AM

#

MutsukiHyperStare

#

You might need to email Yostar

harsh radish Jan 5, 2020, 8:43 AM

#

Im always stuck in Event’s hard stage, any info on how to fix this?

wispy juniper Jan 5, 2020, 8:43 AM

#

@harsh radish Define "stuck"

burnt willow Jan 5, 2020, 8:44 AM

#

📎 image0.png

harsh radish Jan 5, 2020, 8:44 AM

#

Like this

#

📎 image0.png

sinful yoke Jan 5, 2020, 8:44 AM

#

contact customer support with your uid, username, server, and they will help u receive your gems r@burnt willow

#

/techsupport

pale pagodaBOT Jan 5, 2020, 8:44 AM

#

sinful yoke Jan 5, 2020, 8:44 AM

#

AmazonPoint contact info

#

@harsh radish you will need to retreat and remake your fleet manually as the backline is bugged and thinks there are 4 ships in it

#

it is a known bug and being worked on

harsh radish Jan 5, 2020, 8:45 AM

#

Okay, im gonna try it, thank you

wispy juniper Jan 5, 2020, 8:47 AM

#

@burnt willow Try emailing yostar

harsh radish Jan 5, 2020, 8:48 AM

#

Yep it works thank you

echo heath Jan 5, 2020, 9:35 AM

#

sounds like you've got a connection issue

#

as in your internet, not the server issues

echo phoenix Jan 5, 2020, 12:09 PM

#

@sinful yoke hey there, I seem to have the same issue as Zero Two with the payment for gems currently pending. Do you want me to just email al.cs@yo-star.com?

sinful yoke Jan 5, 2020, 12:10 PM

#

go ahead and do the same thing SandyWink

echo phoenix Jan 5, 2020, 12:10 PM

#

Cool, thanks! I’ll send that email right now. Do I need anything specific for the subject line?

red whale Jan 5, 2020, 1:45 PM

#

📎 20200105_214429.jpg

#

Reeee im stuck too

vale mortar Jan 5, 2020, 2:15 PM

#

The mission for "A date with Atago" does not show up, i have tried restarting and asking in the help chats.

sour marsh Jan 5, 2020, 2:42 PM

#

Vanilla u need to set atago as your secretary and tap her on the main menu to get it to start

vale mortar Jan 5, 2020, 2:47 PM

#

I did the first chapter, it took me to the missions tab then nothing happened

#

I keep restarting but nothing changes

red whale Jan 5, 2020, 2:50 PM

#

@harsh radish how did u slove it cause i have the same problem

#

Oh nvm i got it to work

hidden dock Jan 5, 2020, 3:01 PM

#

hello i have been playing the game for a few days and i think its amazing but i keeps crashing when am loading into battles for other load screen once i am in the game and i keeps happening some times i can be after 10 or 15 some times after just 1 but i keeps ahppaning and i dont know hpow to fix it.

sudden cargo Jan 5, 2020, 3:07 PM

#

Excuse me, i need some help recovering my account, is there anyone that i can contact with?

proud vessel Jan 5, 2020, 3:14 PM

#

Does the EN client still doesn't work with Mumu? I'm currently using the latest version 2.2.31.1(x64)

echo heath Jan 5, 2020, 3:39 PM

#

@hidden dock sounds like your phone isn't compatible or lacking minimum requirements

@sudden cargo what's the issue?

@proud vessel yes, mumu works fine

vale mortar Jan 5, 2020, 3:40 PM

#

got a fix for me?

proud vessel Jan 5, 2020, 3:40 PM

#

@echo heath I tried mumu and i only got a black screen though

echo heath Jan 5, 2020, 3:41 PM

#

Nothing wrong with Atago missions. You'll see what you need to do in missions as you progress

Idk, your install or internet connection is probably bad

hidden dock Jan 5, 2020, 3:41 PM

#

but how would it let me play the game if it was not compatible ?

echo heath Jan 5, 2020, 3:42 PM

#

Well, there's phones that aren't completely incompatible. Does that make sense? What are you using?

hidden dock Jan 5, 2020, 3:42 PM

#

a tablet ?

echo heath Jan 5, 2020, 3:42 PM

#

Make/model?

vale mortar Jan 5, 2020, 3:43 PM

#

The issue is that the mission does not show up. I tried Longisland's one and it worked fine for the first 2 chapters.

hidden dock Jan 5, 2020, 3:43 PM

#

kernel version 3.4.67

echo heath Jan 5, 2020, 3:44 PM

#

Your tablet brand is kernel?

hidden dock Jan 5, 2020, 3:44 PM

#

i think

echo heath Jan 5, 2020, 3:44 PM

#

Just look at the name of the thing

proud vessel Jan 5, 2020, 3:44 PM

#

kernel is related to the os

echo heath Jan 5, 2020, 3:45 PM

#

@vale mortar so you started atago quest line successfully but after the first mission collected it completely disappeared?

hidden dock Jan 5, 2020, 3:45 PM

#

its a tablet thats made in china cant find the name the box is blank

proud vessel Jan 5, 2020, 3:46 PM

#

Btw,what version of mumu is compatible with the EN client seeing as the latest version doesn't work?

echo heath Jan 5, 2020, 3:46 PM

#

Well I can't really troubleshoot hardware without knowing what it is. More than likely it's your tablet

#

I use it on the latest one

proud vessel Jan 5, 2020, 3:47 PM

#

@hidden dock Just look at the device information in the settings

#

What version of mumu? 2.2.31.1?

vale mortar Jan 5, 2020, 3:48 PM

#

@echo heath
I have selected Atago as secretary
I tapped on her
Chapter 1 started, I pressed the 2 prompts
It finished, it redirected me to the missions tab
There's no mission.

For long island it worked fine for the first 2 chapters. (I am not sure if I was supposed to get a mission again or something)

echo heath Jan 5, 2020, 3:48 PM

#

@proud vessel I'm on 2.2.19.1 (x86)

proud vessel Jan 5, 2020, 3:49 PM

#

Oh the 32bit version then.

hidden dock Jan 5, 2020, 3:49 PM

#

then where?

vale mortar Jan 5, 2020, 3:49 PM

#

@hidden dock what version of android are you on

#

?

proud vessel Jan 5, 2020, 3:50 PM

#

@echo heath Is it laggy?

hidden dock Jan 5, 2020, 3:50 PM

#

8.1

vale mortar Jan 5, 2020, 3:50 PM

#

you should have an option in your settings named about tablet/device

#

at the bottom

hidden dock Jan 5, 2020, 3:51 PM

#

iv got about tablet but no name

echo heath Jan 5, 2020, 3:52 PM

#

So you got the cutscene for "A Date with Atago" but never got this?

📎 unknown.png

#

@proud vessel No, it runs smoothly

vale mortar Jan 5, 2020, 3:52 PM

#

@echo heath
Yes, I did not get it

echo heath Jan 5, 2020, 3:52 PM

#

Can you restart your phone/emulator and show your side missions

vale mortar Jan 5, 2020, 3:53 PM

#

will do

#

📎 Screenshot_20200105-175431.jpg

#

@echo heath

echo heath Jan 5, 2020, 3:56 PM

#

It can be below the green missions

vale mortar Jan 5, 2020, 3:59 PM

#

📎 Screenshot_20200105-175842.jpg 📎 Screenshot_20200105-175848.jpg

#

:/

echo heath Jan 5, 2020, 4:00 PM

#

Mmk, one last thing. Can you show me the memories tab for her?

📎 unknown.png

vale mortar Jan 5, 2020, 4:00 PM

#

📎 Screenshot_20200105-180040.jpg

echo heath Jan 5, 2020, 4:01 PM

#

Huh, weird.

Welp, try e-mailing customer support and maybe they can reset the questline or figure out what else is going on. It looks bugged to me

#

/techsupport

#

kenan are commands not working

#

one sec

pale pagodaBOT Jan 5, 2020, 4:02 PM

#

echo heath Jan 5, 2020, 4:02 PM

#

oh it's just slow, anyway, there's the contact info

vale mortar Jan 5, 2020, 4:03 PM

#

Do you think I should just dm on discord? i tried emailing but I keep getting the same bot message even after I replied with all the info.

echo heath Jan 5, 2020, 4:04 PM

#

Well customer service doesn't work on weekends. They should be back in office I believe, but it's not an instant reply (from a person anyway)

#

Something like 1-4 business days

vale mortar Jan 5, 2020, 4:04 PM

#

Ah yes its Sunday, my bad.

#

I will dm them on discord maybe they will be on. Thanks for your help. Really appreciate it.

vale mortar Jan 5, 2020, 4:31 PM

#

@echo heath are you here

#

The missionnis the bottom one in the last screenshot. I went on youtube and the guy already had those so it was completed.
If I only took the time to read...

echo heath Jan 5, 2020, 4:33 PM

#

lol oh I see her there too

#

it appears we're both blind

cerulean fern Jan 5, 2020, 4:54 PM

#

I was ghost pinged MiyanoPeek

glacial musk Jan 5, 2020, 5:44 PM

#

chocolate sundae

craggy fable Jan 5, 2020, 5:51 PM

#

Where do i inform when I need to report something, guys ??

spring grotto Jan 5, 2020, 5:52 PM

#

If it's a bug, there's #bug-reports

#

if it's a payment issue or similar, it goes here

craggy fable Jan 5, 2020, 5:53 PM

#

No I think it is about the copyright thingy.

spring grotto Jan 5, 2020, 5:53 PM

#

AmeliConfuse

craggy fable Jan 5, 2020, 5:54 PM

#

Cause there is a guy/girl using a free model of Javelin to make profit in yt and FB.

#

The 3D one

#

I don't know if it's legal or not

hexed topaz Jan 5, 2020, 5:55 PM

#

Hi @spring grotto
How did I get muted for 12hours because of literally one sentence?

📎 20200105_195045.jpg

#

This report system is always muting people for no reason because some nolifers people spam the report button..

spring grotto Jan 5, 2020, 5:57 PM

#

@craggy fable Hm...that's pretty hard to decide upon for anyone here regarding copyright. I'd say DM GTRacer regarding it though just to be safe and include some evidence
@hexed topaz There are some abusing issues w/ the report system. It's been brought up to staff before but unfortunately there isn't much that can be done here, sorry to say AichanSorry

hexed topaz Jan 5, 2020, 5:58 PM

#

mm dont u have history of the chat? at least one that keep track of recent ones? I literally logged in, saw my friend so said hi then got muted..

craggy fable Jan 5, 2020, 5:58 PM

#

Where can I find this GTRacer guy, in this Discord too ?

spring grotto Jan 5, 2020, 5:59 PM

#

@hexed topaz I'm just Discord staff, not Yostar staff LeanderXD I can't do much for those kind of issues
@craggy fable Yepp, but he's not online right now. It's GTRacer#6606

craggy fable Jan 5, 2020, 6:00 PM

#

I'll think I will inform him by morning

hexed topaz Jan 5, 2020, 6:00 PM

#

oh can u please tell me if there are yostar staff here?
I see people getting muted for no reason too and it has been an issue for months

spring grotto Jan 5, 2020, 6:00 PM

#

There is, but it's the weekend so they're not online. But they're already aware of the issues, but it just hasn't been changed as of yet to solve this issue

hexed topaz Jan 5, 2020, 6:01 PM

#

oh, well I feel like this report system is harming more innocent people than people who actually deserve to be muted

fringe void Jan 5, 2020, 6:14 PM

#

I would like to refund a transactions that didnt go through

#

My username is popki in the Lexington server

#

📎 Screenshot_20200105-130912_Google_Play_Store.jpg

#

Uuid is 134443435

spring grotto Jan 5, 2020, 6:18 PM

#

If you want a refund, first try your app store to see if they'll approve a refund. If they do not, go to Azur Lane customer support and let them it wasn't approved. If you want the gems, contact Azur Lane customer support first

#

/techsupport

pale pagodaBOT Jan 5, 2020, 6:18 PM

#

spring grotto Jan 5, 2020, 6:18 PM

#

Pointland contact options for customer support if you need them

brisk spindle Jan 5, 2020, 6:49 PM

#

📎 Screenshot_2020-01-05-15-48-57-283_com.YoStarEN.AzurLane.jpg

#

Still have this problem, can't buy

ivory summit Jan 5, 2020, 7:28 PM

#

Same, I have a problem with buying gems

#

The game rejects my card but I think its because I'm in the US app store while residing in HK

#

i started the game late october but it wasn't released in the hk app store yet

#

i just found out that it was released into the hk app store so naturally i switched to it and downloaded azur lane from there so I could use my credit card

#

the problem was that the billing address didn't match my credit card's one which meant that I couldn't buy anything in the US app store version

#

now I have a new problem when I open the hk version it uses CN servers instead

#

I can't play on EN servers like that

#

If I play on CN servers I can use my card to buy stuff but I would have to start all over again which isn't fun at all

#

If I play on EN servers I continue playing normally but I can't use my card at all

#

Basically I can't pay for gems on azur lane while on EN servers because I'm from HK and it rejects my card

wet juniper Jan 5, 2020, 7:54 PM

#

Hi all, got a question. I accidentally purchased 40$ of gems with the wrong card but already bought a skin. If I ask for a refound do I get banned or they can just take away my skin and gems?

trim jetty Jan 5, 2020, 8:29 PM

#

CAN SOMEONE HELP ME WITH MY AFFINITY

echo heath Jan 5, 2020, 8:32 PM

#

@wet juniper if you dispute the charge for a refund you'll probably just have it rejected since Yostat did nothing wrong in that transaction

#

@West Virginia#8973 what's wrong?

mild fjord Jan 5, 2020, 8:39 PM

#

Would there be any reason for me not to be able to connect? I keep getting an Unknown Error:-1

echo heath Jan 5, 2020, 8:40 PM

#

Probably an internet issue. Try restarting your phone and router if you're connected to wi-fi.

mild fjord Jan 5, 2020, 8:40 PM

#

Gotcha, I'll attempt that next.

mild fjord Jan 5, 2020, 8:58 PM

#

No, it's not my connection. Something else, I guess

iron moat Jan 5, 2020, 10:13 PM

#

for ios 13.3 users does anyone have slow loadtimes when they start up the game

undone nimbus Jan 5, 2020, 10:29 PM

#

@trim jetty what's wrong with your affinity?

#

DM me @trim jetty

queen root Jan 5, 2020, 10:36 PM

#

📎 Screenshot_2020-01-05-18-53-33-380_com.YoStarEN.AzurLane.jpg

#

This happens when I try to download the files after I installed the game

#

Has been this way since I started playing a month ago

#

When I press Confirm it just gives me the exact same prompt.

#

I need help, please.

#

NagaCry

undone nimbus Jan 5, 2020, 10:39 PM

#

Have you tried reinstalling the game?

sinful yoke Jan 5, 2020, 10:39 PM

#

you need to reinstall

#

@iron moat I do not have any issues loading the game up on ios 13.3

#

you may need to clear any leftover files by reinstalling, repairing files, or you may have too little space for the game to run smooth

queen root Jan 5, 2020, 10:48 PM

#

Yes, I've tried reinstalling before.

#

I've also installed it on another phone that also has the same problem.

#

Xiaomi Redmi Note 5

sinful yoke Jan 5, 2020, 10:48 PM

#

are you using wifi?

queen root Jan 5, 2020, 10:49 PM

#

Yes

sinful yoke Jan 5, 2020, 10:49 PM

#

is it generally stable?

queen root Jan 5, 2020, 10:49 PM

#

Yeah, very much so.

sinful yoke Jan 5, 2020, 10:52 PM

#

can you try making sure all files of azur lane are completely wiped from your phone after uninstalling? @queen root

iron moat Jan 5, 2020, 10:52 PM

#

@sinful yoke will offloading the app work the same way or a clean reinstall is better?

queen root Jan 5, 2020, 10:53 PM

#

I'll try.

sinful yoke Jan 5, 2020, 10:53 PM

#

ive never offloaded AL before so im not sure unfortunately, a reinstall is probably best though

iron moat Jan 5, 2020, 10:53 PM

#

alright thank you

spiral agate Jan 5, 2020, 11:01 PM

#

Hi, who can help me recover akk

sinful yoke Jan 5, 2020, 11:01 PM

#

did you bind it?

spiral agate Jan 5, 2020, 11:01 PM

#

no

#

this is the problem, I lost it due to incorrect binding akk

sinful yoke Jan 5, 2020, 11:03 PM

#

where did you try binding?

spiral agate Jan 5, 2020, 11:03 PM

#

facebook

sinful yoke Jan 5, 2020, 11:03 PM

#

where in game

spiral agate Jan 5, 2020, 11:04 PM

#

in settings

sinful yoke Jan 5, 2020, 11:04 PM

#

so how did you lose it?

spiral agate Jan 5, 2020, 11:05 PM

#

I thought that I tied akk, and tried to log in via facebook, but everything flew away

sinful yoke Jan 5, 2020, 11:07 PM

#

what server is your account on if you remember?

spiral agate Jan 5, 2020, 11:08 PM

#

Avrora

sinful yoke Jan 5, 2020, 11:08 PM

#

are you logging into avrora right now?

spiral agate Jan 5, 2020, 11:08 PM

#

yes

sinful yoke Jan 5, 2020, 11:08 PM

#

can you try logging into all servers?

spiral agate Jan 5, 2020, 11:10 PM

#

I can go to them, but for what?

sinful yoke Jan 5, 2020, 11:10 PM

#

just to make sure your account is not located on other servers

spiral agate Jan 5, 2020, 11:13 PM

#

I have it now logging into the server via akk facebook, and on avrora, I made a new commander, will there be problems because of this?

sinful yoke Jan 5, 2020, 11:13 PM

#

it likely means your account isnt on avrora, or you're logging in with the wrong bind

#

have you tried logging into all servers?

spiral agate Jan 5, 2020, 11:17 PM

#

I went to all the servers, but there is nothing, I think that I just could not connect akk to facebook, and when I tried to go through facebook a new akk was created.

sinful yoke Jan 5, 2020, 11:18 PM

#

do you have your uid?

spiral agate Jan 5, 2020, 11:19 PM

#

not sure

#

что это именно

#

what is it exactly

sinful yoke Jan 5, 2020, 11:20 PM

#

its a string of numbers

spiral agate Jan 5, 2020, 11:21 PM

#

of 6 numbers?

sinful yoke Jan 5, 2020, 11:21 PM

#

yes

spiral agate Jan 5, 2020, 11:21 PM

#

maybe 100200, I'm not sure

sinful yoke Jan 5, 2020, 11:22 PM

#

thats an error code

#

do you have a screenshot of the page where you change your secretary? it has your stats on it

#

its usually 6-8 numbers long iirc

spiral agate Jan 5, 2020, 11:24 PM

#

unfortunately not, but I remember the name of the commander, can this help? the server is exactly avrora.

sinful yoke Jan 5, 2020, 11:28 PM

#

do you have multiple facebooks?

spiral agate Jan 5, 2020, 11:29 PM

#

only one

#

if another is badly needed, I can create a new

sinful yoke Jan 5, 2020, 11:31 PM

#

do you have twitter?

spiral agate Jan 5, 2020, 11:32 PM

#

no

sinful yoke Jan 5, 2020, 11:51 PM

#

have you possibly tried binding with yostar? it uses your email and a verification code @spiral agate

spiral agate Jan 5, 2020, 11:52 PM

#

I did not try to bind akk to it

sinful yoke Jan 5, 2020, 11:54 PM

#

you may need to contact customer support to try to locate your account and its binds so they can get it back to you

#

make sure to send them your username and server, and ask for account recovery

#

/techsupport

pale pagodaBOT Jan 5, 2020, 11:54 PM

#

sinful yoke Jan 5, 2020, 11:54 PM

#

their contact info is above AmazonPoint

spiral agate Jan 5, 2020, 11:55 PM

#

thanks

carmine hedge Jan 6, 2020, 12:22 AM

#

hi, been looking every where. how would i unbind my gmail account? i accidently bound it to a compleatly fresh account where as i have an account with 200 dollars in stuff on

spring grotto Jan 6, 2020, 12:26 AM

#

If you mean for your Yostar bind, you'll need to contact customer support as they'll need to do that on the backend. Contact options are in the bot message just a few messages above ChocolaWink

spiral agate Jan 6, 2020, 12:27 AM

#

I apologize, but the last question, and where is their mail, al.cs@yo-star.com
gmail?

spring grotto Jan 6, 2020, 12:30 AM

#

That is their email address, just al.cs@yo-star.com

tropic mortar Jan 6, 2020, 12:32 AM

#

hmm does anyone else have problems with ex stage? when i enter it and want to start battle it starts the Manjuu loading animation and doesn't stop. tried restart already.....

spring grotto Jan 6, 2020, 12:33 AM

#

Most likely it's the issue where your main fleet has a fourth ship in it somehow to where it softlocks the game. Try replacing all the ships in your main fleet to see if it solves it

spiral agate Jan 6, 2020, 12:33 AM

#

Can I write there through any email application?

sinful yoke Jan 6, 2020, 12:33 AM

#

yes

spiral agate Jan 6, 2020, 12:34 AM

#

thanks

tropic mortar Jan 6, 2020, 12:34 AM

#

well i can't do that

#

i get till there

#

📎 Screenshot_20200106_013416_com.YoStarEN.AzurLane.jpg

#

so i can't rly replace them right now Thinkpitz

#

hmm maybe i can retreat...

spring grotto Jan 6, 2020, 12:36 AM

#

You'll need to do it outside of the stage

tropic mortar Jan 6, 2020, 12:39 AM

#

hm ok it's fixed somehow. when i tried again there wasn't any ship in the selection bar

#

thanks~

#

LaffeyDrink

spring grotto Jan 6, 2020, 12:40 AM

#

Yuithumbsup

sudden cargo Jan 6, 2020, 1:21 AM

#

@echo heath i tried to log in to my account through facebook but it only made a new account on it

echo heath Jan 6, 2020, 1:26 AM

#

sounds like you're on the wrong server, try all of them

sudden cargo Jan 6, 2020, 1:33 AM

#

Ok, i'll try it rn

#

Hey it works, thanks man.

subtle thicket Jan 6, 2020, 3:20 AM

#

Is there a way to make Azur lane on iOS not so battery draining or is it just the battery

spring grotto Jan 6, 2020, 3:21 AM

#

That could be an issue. But there a good couple of factors for battery draining. If you're running the game at 60FPS, that'll drain it a lot faster.

#

Or if you have a lot of background apps running, the brightness on your screen

#

they can all tend to affect your battery life

vital goblet Jan 6, 2020, 4:11 AM

#

Hi guys, I'm sorry if this is bothering...
I asked long time ago about disconnecting Yostar account from AL. Had 2 kind guys supported me about just disconnect twitter/facebook account and the Yostar account will be gone. But today I tried to change my email and do as that procedure but Yostar account still there, event when I tried to connect other twitter/facebook account... Can I disconnect Yostar account or it is impossible to do so? Thank you guys!.

sinful yoke Jan 6, 2020, 4:12 AM

#

you need to contact customer support to disconnect your yostar account

vital goblet Jan 6, 2020, 4:13 AM

#

Ah I see... So... Excuse me for one more stupid question, how can I contact them, via email or Discord, thank you ^^

sinful yoke Jan 6, 2020, 4:13 AM

#

make sure to include your username, server, uid, and a screenshot of your bind page when contacting them

#

/techsupport

pale pagodaBOT Jan 6, 2020, 4:13 AM

#

sinful yoke Jan 6, 2020, 4:14 AM

#

heres their contact info AmazonPoint SandyWink

vital goblet Jan 6, 2020, 4:14 AM

#

I see, thank you so much, I will DM them. Have a nice day! ^^

sinful yoke Jan 6, 2020, 4:15 AM

#

you too!

vital goblet Jan 6, 2020, 4:27 AM

#

They did it. Thanks for your information again PurinXD

raw gate Jan 6, 2020, 4:31 AM

#

Is there anyone know if we can have one account on two or more devices?

sinful yoke Jan 6, 2020, 4:31 AM

#

you can

#

you just cant login at the same exact time, but the account can be there

raw gate Jan 6, 2020, 4:32 AM

#

Oh, ty

carmine hedge Jan 6, 2020, 5:20 AM

#

@spring grotto thank you for all of the help

📎 image0.png

spring grotto Jan 6, 2020, 5:20 AM

#

No problem at all ChocolaWink

carmine hedge Jan 6, 2020, 5:23 AM

#

Uh..

#

There seems to be an issue

#

They recovered the wrong account;-;

#

Or didn’t recover it at all

sinful yoke Jan 6, 2020, 5:24 AM

#

did you check the server?

carmine hedge Jan 6, 2020, 5:24 AM

#

Just did I was on the wrong server entirely thank you

#

Thank you :)

coral vault Jan 6, 2020, 5:28 AM

#

There's a user spamming report using multiple accounts in sandy server

#

Should that even be allowed

#

I got muted multiple times by 1 user

echo heath Jan 6, 2020, 5:29 AM

#

Devs are aware of it

coral vault Jan 6, 2020, 5:29 AM

#

They are aware but im still muted

#

📎 Screenshot_20200105-215909_Azur_Lane.jpg

#

📎 Screenshot_20200106-132630_Azur_Lane.jpg

echo heath Jan 6, 2020, 5:30 AM

#

Right. As in they know that the system is flawed. You can be muted by mass reporting.

You could always e-mail them to refute the ban, but by the time they can respond and look into it you'll be un-muted anyway soooo

coral vault Jan 6, 2020, 5:31 AM

#

I didnt even last day not muted

#

Its stupid f

honest thorn Jan 6, 2020, 5:31 AM

#

I have a suggestion to devs to fix the bugs in potato games if they could do some research in the API system and see if this is a cause for continuing bugs in-game

#

After all my devices is between the target API (25API) and the minimum

coral vault Jan 6, 2020, 5:33 AM

#

Im so fucking done with this game

honest thorn Jan 6, 2020, 5:33 AM

#

Maybe the native libraries are the issue

#

This is the unique game bugged in my device and I'm aware what devices are the best option to play with

brisk spindle Jan 6, 2020, 7:10 AM

#

Still I can't buy anything

#

📎 Screenshot_2020-01-05-15-48-57-283_com.YoStarEN.AzurLane.jpg

#

I don't know how to make it

tired osprey Jan 6, 2020, 7:25 AM

#

hello

#

could i get some help with emulator pls

#

i am new to emulator and am trying to install MuMu App Player but is asking for my gmail... do i login?

brisk spindle Jan 6, 2020, 8:02 AM

#

FTP is not enough for me please help

delicate ore Jan 6, 2020, 8:14 AM

#

My jp server won’t update, app store says it’s been removed. What happened?

#

send help

#

Omegalilwoo

sinful yoke Jan 6, 2020, 8:18 AM

#

UnicornFused

📎 image0.png

#

this is EN tech support anyways HelenaPlease

#

@brisk spindle is your app fully updated in the app store/google play

brisk spindle Jan 6, 2020, 8:27 AM

#

Yes

#

And Uninstaled and installed again

woven glacier Jan 6, 2020, 9:43 AM

#

Hello i forgot the second password can help?

tough cape Jan 6, 2020, 9:53 AM

#

Hello people of tech support jiggle

sinful yoke Jan 6, 2020, 9:54 AM

#

hello MutsukiStare

#

@woven glacier contact customer support with your uid, username, and server and explain the issue so they can help you reset it

#

/techsupport

pale pagodaBOT Jan 6, 2020, 9:54 AM

#

sinful yoke Jan 6, 2020, 9:54 AM

#

contact info AmazonPoint

warped helm Jan 6, 2020, 9:55 AM

#

How long does it take to get a response from support? I sent an email on 01.01.20
I lost the "New Year's Blessing" item and received no ship.
Already dm chewing gun an cs-gale, but no response :(

woven glacier Jan 6, 2020, 9:56 AM

#

write to mail?

sinful yoke Jan 6, 2020, 9:57 AM

#

yes or dm on discord

#

@warped helm 1-6 business days

warped helm Jan 6, 2020, 10:01 AM

#

@sinful yoke thx :)

dry flame Jan 6, 2020, 1:25 PM

#

Hello tech support

spring grotto Jan 6, 2020, 1:25 PM

#

AichanWave

dry flame Jan 6, 2020, 1:26 PM

#

Is there anyone here that can help me with a lost account?

spring grotto Jan 6, 2020, 1:26 PM

#

Did you have it bound to FB, Twitter, or Yostar?

dry flame Jan 6, 2020, 1:27 PM

#

Don't think I did, tried to log in with it when i redownloaded the game and didnt see anything

spring grotto Jan 6, 2020, 1:27 PM

#

Do you have your UID from the account? It's a long string of numbers that would've been in your profile in game

dry flame Jan 6, 2020, 1:28 PM

#

No, sorry. I only have my username and maybe an order number from a purchase i made when i played

spring grotto Jan 6, 2020, 1:30 PM

#

Gotcha. So if you don't believe you had it bound and don't have the UID, you'll need to contact customer support with your account information (in game name, server, command lvl if possible) so that they can check on it for on the backend and help you recover it

#

/techsupport

pale pagodaBOT Jan 6, 2020, 1:30 PM

#

spring grotto Jan 6, 2020, 1:30 PM

#

Pointland contact options for customer support

dry flame Jan 6, 2020, 1:30 PM

#

Okay thanks

fringe void Jan 6, 2020, 1:41 PM

#

📎 Screenshot_20200106-084035_Gmail.jpg

#

What do i do

#

It says dont reply below this line so how do i elaborate

surreal briar Jan 6, 2020, 1:46 PM

#

If you cant find another option then just reply to them...

carmine hedge Jan 6, 2020, 1:48 PM

#

Hello, i'm looking for support, a real support, waiting for an answer since November 13... Mailed them again because delay was too long and still nothing

sleek oracle Jan 6, 2020, 2:00 PM

#

Hi,
I tried to buy gems since friday get this msg: the payment is in progress”.But nothing happen since then.

spring grotto Jan 6, 2020, 2:01 PM

#

@carmine hedge You could try DM'ing staff directly but do keep in mind that they're not in office right now as they're based in China

#

/techsupport

pale pagodaBOT Jan 6, 2020, 2:01 PM

#

spring grotto Jan 6, 2020, 2:01 PM

#

Pointland those two individuals

carmine hedge Jan 6, 2020, 4:17 PM

#

sorry if this sounds impatient, but how long do people usually wait after starting a transaction to try contacting support to resolve an issue? mine's been pending for roughly an hour or so

#

i can keep waiting. just wasn't sure if i should contact now or wait

tall bolt Jan 6, 2020, 4:22 PM

#

Had an account bound to FB, however deleted the game and the FB account no longer exists, is there still a way to recover this account? I still show up on a friends list while being logged off for 348 days

spring grotto Jan 6, 2020, 4:26 PM

#

@carmine hedge Usually it should be instantaneous; if you still haven't recieved them I'd say contact customer support. And it can be anywhere between 1-5 business days. And as well, support is based in China so they're not in working hours right now
@tall bolt you'll need to contact customer support as well with your account information

#

/techsupport

pale pagodaBOT Jan 6, 2020, 4:26 PM

#

spring grotto Jan 6, 2020, 4:26 PM

#

Pointland contact options for support

carmine hedge Jan 6, 2020, 4:29 PM

#

alright. thanks for the reply @spring grotto

#

oh, i'm just dumb. that's all that was

📎 unknown.png

grave trail Jan 6, 2020, 5:30 PM

#

Hey all, it's been a couple years since I've played. Is there anyway to get my account back? I used to play on the JP server.

#

Or is there no way to transfer progress to the US servers/recover progress on that server?

mystic oxide Jan 6, 2020, 5:45 PM

#

Hey guys my account is bound to an email I can no longer access but it’s bound to my twitter is there a way I can replace the email from the yostar account?

spring grotto Jan 6, 2020, 5:51 PM

#

@grave trail unfortunately you cant switch servers like that. And we're unable to help for the JP version as we're specifically for EN. The community Discord might be able to let you know the steps for JP recovery though
@mystic oxide you can but you'll need to contact customer support as theyll have to do it on the backend

#

/techsupport

pale pagodaBOT Jan 6, 2020, 5:51 PM

#

spring grotto Jan 6, 2020, 5:51 PM

#

Pointland contact options for the EN customer support

mystic oxide Jan 6, 2020, 5:52 PM

#

Yeah I’m with EN

crimson patrol Jan 6, 2020, 7:41 PM

#

What is the usual response time on support for mails? I've waited almost two weeks by now

sinful yoke Jan 6, 2020, 8:12 PM

#

1-6 business days

crimson patrol Jan 6, 2020, 8:13 PM

#

Should I just try again then?

sinful yoke Jan 6, 2020, 8:16 PM

#

you can send a follow up email by replying to your original one SandyWink

crimson patrol Jan 6, 2020, 8:16 PM

#

Alright I'll do that, thanks

vital swan Jan 6, 2020, 10:15 PM

#

I accidentally bought an extra slot for skill training, any way Ican get a refund?

echo heath Jan 6, 2020, 10:20 PM

#

You can't get refunds on those kinds of purchases b/c there's confirmation screens.

vital swan Jan 6, 2020, 10:22 PM

#

Damn... i was pressing too fast for the second slot but scrolled a bit too far down

blazing zodiac Jan 6, 2020, 11:37 PM

#

Been waiting since December 27 for at least a reply from the support team. I’m starting to get a little impatient now because the event skins are leaving soon and I wont be able to buy the skins I wanted to buy because the bag I bought didn’t register in-game but charged my account

sinful yoke Jan 6, 2020, 11:38 PM

#

you can send a follow up by replying to your original email, do note they take 1-6 business days to respond and took new years day off (meaning 4 business days have passed)

loud violet Jan 6, 2020, 11:44 PM

#

If I have a fb account bound, can I also bind a twitter acc as well ? (just incase )

sinful yoke Jan 6, 2020, 11:45 PM

#

yes!

loud violet Jan 6, 2020, 11:45 PM

#

ty

regal pasture Jan 6, 2020, 11:45 PM

#

Will I be able to speak my problem here or do I have to email?

sinful yoke Jan 6, 2020, 11:45 PM

#

well, what is your problem?

regal pasture Jan 6, 2020, 11:46 PM

#

Ive been trying to purchase gems and this shows up i even repaired and refreshed my game and it still wont work 😦

📎 image0.png

sinful yoke Jan 6, 2020, 11:46 PM

#

is your app client fully updated?

regal pasture Jan 6, 2020, 11:47 PM

#

Yeah

#

For azur lane or apple store?

sinful yoke Jan 6, 2020, 11:47 PM

#

app store

regal pasture Jan 6, 2020, 11:48 PM

#

Oh it isn’t thats probably why

#

Ill update it rn LOL thank you

#

Wait nvm it is updated

warped helm Jan 6, 2020, 11:51 PM

#

No boss spawn in Event stage A2 :( is this a known bug?

sinful yoke Jan 6, 2020, 11:51 PM

#

your account is connected to itunes?

#

@warped helm try restarting the app

regal pasture Jan 6, 2020, 11:52 PM

#

Yeah

sinful yoke Jan 6, 2020, 11:53 PM

#

you havent reinstalled yet right?

regal pasture Jan 6, 2020, 11:54 PM

#

Azur lane? Or any other, nope

sinful yoke Jan 6, 2020, 11:54 PM

#

al yes

#

can you try?

regal pasture Jan 6, 2020, 11:54 PM

#

Yeah ill try rn

warped helm Jan 7, 2020, 12:00 AM

#

App restart don't worked, I retreated and does it again. This time the boss spawns normally.

regal pasture Jan 7, 2020, 12:24 AM

#

I updated it and it didn’t work rip

mild fjord Jan 7, 2020, 1:50 AM

#

If you're paying through third parties sometimes the app won't take your payment, it's happening to me with Google Play and PayPal for some reason.

mental parrot Jan 7, 2020, 2:00 AM

#

For some reason it will will not let me go to the hard level in swirling cherry blossoms. I’ve finished all the previous with three stars full and restarted a few times

sour ingot Jan 7, 2020, 2:31 AM

#

What's a good phone to play Azur Lane? 🔍
Any recommendations? 🌻

spring grotto Jan 7, 2020, 2:33 AM

#

Generally anything about 2GB of RAM should work well. And if it's a Motorola, it's best to get one w/ Android 8 or above software. The game can have issues w/ them if they're older than that

sour ingot Jan 7, 2020, 2:37 AM

#

Alright I'll see what I can find with this info, thank you @spring grotto for helping out again x3 🌻

spring grotto Jan 7, 2020, 2:37 AM

#

ChocolaWink

slow nexus Jan 7, 2020, 3:01 AM

#

Hi, I've been having issues with Google Playstore payment too .
More specifically, my Google Play Balance shows up as 0 when i try to pay , even though i have funds in it . Also updated and restart the apps and the problem still persists

tame lantern Jan 7, 2020, 4:30 AM

#

Uhmm I haven't received the shougatsu bag do I just email Yostar?

spring grotto Jan 7, 2020, 4:31 AM

#

Did you check your in game mail? The bag is sent to your mailbox after buying it

tame lantern Jan 7, 2020, 5:17 AM

#

@spring grotto I already did the bag ain't their

spring grotto Jan 7, 2020, 5:18 AM

#

Okay, if it's still not there in your mail, you'll need to contact customer support then w/ your account information along w/ your purchase receipt

#

/techsupport

pale pagodaBOT Jan 7, 2020, 5:18 AM

#

spring grotto Jan 7, 2020, 5:19 AM

#

Pointland contact options for customer support

tame lantern Jan 7, 2020, 5:23 AM

#

Thank you @spring grotto

spring grotto Jan 7, 2020, 5:24 AM

#

ChocolaWink

latent flint Jan 7, 2020, 5:46 AM

#

if an account that was link to fb does it get lost if u delete the game?

sinful yoke Jan 7, 2020, 5:47 AM

#

no

latent flint Jan 7, 2020, 5:48 AM

#

I reinstalled the game and my acc is gone

sinful yoke Jan 7, 2020, 5:49 AM

#

make sure to login to the right server

latent flint Jan 7, 2020, 5:53 AM

#

I've logged into all to make sure but nothing

sinful yoke Jan 7, 2020, 5:53 AM

#

do you have your uid?

latent flint Jan 7, 2020, 5:54 AM

#

I dont

sinful yoke Jan 7, 2020, 5:55 AM

#

you logged in at the title screen right?

latent flint Jan 7, 2020, 5:55 AM

#

yes

sinful yoke Jan 7, 2020, 5:56 AM

#

did you possibly bind with twitter or yostar?

latent flint Jan 7, 2020, 5:57 AM

#

I tryd yostar but no n i dont have a twitter

sinful yoke Jan 7, 2020, 5:58 AM

#

do you have multiple facebooks?

latent flint Jan 7, 2020, 5:59 AM

#

no just one

tame lantern Jan 7, 2020, 6:11 AM

#

How long does the Yo star email respond?

tame lantern Jan 7, 2020, 7:15 AM

#

Does it take like hours or maybe only a day?

misty crow Jan 7, 2020, 7:40 AM

#

expect around 3-6 working days, or longer

elder vessel Jan 7, 2020, 8:13 AM

#

I bought the 30$ bag from 2019. Got my money deducted but because my game crashed I didn't get the item. It is also still showing up in my shop as purchaseable.

elder vessel Jan 7, 2020, 8:34 AM

#

nvm I got it cleared

dusty stream Jan 7, 2020, 12:25 PM

#

Help

📎 unknown.png

#

It is stuck for 30 sec on Retrieving - then Loading - this

spring grotto Jan 7, 2020, 12:27 PM

#

Try restarting your device and network router. Or using a different network connection. If none of those work, try a free VPN to see if that happens to solve it

inland chasm Jan 7, 2020, 12:28 PM

#

Hello, I purchased the 600 gems (extra 600) that cost $9.99 however the transaction failed and I did not get the gems and my money got deducted.

spring grotto Jan 7, 2020, 12:41 PM

#

You'll need to contact customer support w/ your account information along w/ the purchase receipt

#

/techsupport

pale pagodaBOT Jan 7, 2020, 12:41 PM

#

spring grotto Jan 7, 2020, 12:41 PM

#

Pointland contact options for customer support

hexed topaz Jan 7, 2020, 12:43 PM

#

Hello @spring grotto which yostar staff should I contact about the report system issue? I got muted again for literally using 4 emotes.. someone is spamming the report button on me and other people

cedar cove Jan 7, 2020, 12:43 PM

#

I Unable to encrypt

#

I have a picture that says the code. Please check.

spring grotto Jan 7, 2020, 12:44 PM

#

Those two individuals in the bot message. But they are out of office and won't be back in till about 13-14 hours (give or take)

cedar cove Jan 7, 2020, 12:45 PM

#

Give

carmine hedge Jan 7, 2020, 2:01 PM

#

I didn't get Kinu after exchanging her

📎 Screenshot_20200107-215144.png 📎 Screenshot_20200107-215128.png

#

Is this a bug?

spring grotto Jan 7, 2020, 2:04 PM

#

Try restarting your app completely and sorting your dock by time joined. If she doesnt appear still after that, try contacting customer support to see what they can tell you

#

/techsupport

pale pagodaBOT Jan 7, 2020, 2:04 PM

#

spring grotto Jan 7, 2020, 2:04 PM

#

Pointland contact options for support

carmine hedge Jan 7, 2020, 2:07 PM

#

Restarting the game worked, thank you z35wow

spring grotto Jan 7, 2020, 2:07 PM

#

Okay, good to hear and no problem Daijoubu

rain zinc Jan 7, 2020, 2:52 PM

#

@hidden field have you tried manually clearing azur lane cache files?

alpine steppe Jan 7, 2020, 2:55 PM

#

I haven't been getting any shrine visit things for a few days now despite playing the minigame and ya know, visiting. There a bug or something else?

misty crow Jan 7, 2020, 3:25 PM

#

once you do all 7 of the minigames you don't get anymore

still needle Jan 7, 2020, 7:21 PM

#

Hi, i was wondering if one of the developers can help me? I recently lost my account and i redownloaded the game however, it started it up on the tutorial. How do I recover my old account? I had it binded to my twitter account and I had tried to log back in to the same server i had my old account on

echo heath Jan 7, 2020, 7:24 PM

#

https://imgur.com/roy6tih

Follow steps 4 and 5. Use the twitter button to log-in and be sure to pick the right server

Imgur

still needle Jan 7, 2020, 7:28 PM

#

oh thank you so much i got

heady matrix Jan 7, 2020, 8:56 PM

#

Hello, I'm trying to purchase the $30 skin pack, but it keeps saying invalid (doesn't take my money, just won't let me purchase). Idk, if this is just me or not?

spring grotto Jan 7, 2020, 9:01 PM

#

If its saying invalid-input 1, try restarting your device and clearing the games cache. As well as perhaps trying a different network connection as some first steps

heady matrix Jan 7, 2020, 9:04 PM

#

Ah, it worked. Thank you!

ripe tangle Jan 7, 2020, 11:08 PM

#

Hi, i was wondering if one of the developers can help me? I recently lost my account and i redownloaded the game however, it started it up on the tutorial. How do I recover my old account? I had it binded to Yostar with my email address and I had tried to log back in to the same server i had my old account on

echo heath Jan 7, 2020, 11:11 PM

#

Did you successfully log in via yostar on the log-in screen?

cedar cove Jan 8, 2020, 12:07 AM

#

Hmmm

#

📎 20200108_070756.jpg

#

I can not encrypt the connection.

#

I have a picture that says the code. Please check.

dusty summit Jan 8, 2020, 1:36 AM

#

Hello there, I would like an assistance regarding payment please. Where can i submit it?

#

Nickname: Icewind
UID: 269620761
Server: Washington
Weirdly I have not receive the receipt for it even though my balance has been reduced.
I was buying the 300 Gems or $4.99 or 70.000 IDR in my region.

echo heath Jan 8, 2020, 1:46 AM

#

How long has it been?

dusty summit Jan 8, 2020, 1:47 AM

#

📎 Screenshot_20200108-084653.jpg

#

about 20 minutes ago I guess.....

echo heath Jan 8, 2020, 1:48 AM

#

Idk what your time zone is.

Anyway, if it takes longer than an hour, you could always dispute it with your app store or you can contact customer service

#

/techsupport

pale pagodaBOT Jan 8, 2020, 1:48 AM

#

dusty summit Jan 8, 2020, 1:48 AM

#

The receipt was in Indonesian, it says:
Bought [YOSTAR (Hong Kong) Limited- ? Pile of Gems(Azur Lane) on Google Play IDR78.400 including Tax 10%+SC Success,

echo heath Jan 8, 2020, 1:48 AM

#

Normally transactions should happen instantly, but I've heard of them taking a few minutes to go through in other countries outside of the USA before.

dusty summit Jan 8, 2020, 1:49 AM

#

It usually done instantly too.

echo heath Jan 8, 2020, 1:50 AM

#

Hm, yeah I'd try restarting your app and see if it's not just de-scync'd. If you still don't get your transaction, you can dispute the charge or contact customer support at the e-mail in the bot message above.

dusty summit Jan 8, 2020, 1:50 AM

#

Yup, already tried relog many times and no new gems entering my pocket yet....

#

Just Got Suruga and I want dem skins!!!

#

lol

#

Imma try email route.

south imp Jan 8, 2020, 3:05 AM

#

I think there’s something wrong with my Roon development. It’s been stuck at 92% for too long, and Ive been using only Iron Blood ships lately.

#

Heck I just finished another run of 8-2 with only Iron Blood and still hasn’t budged from 92%

#

This cannot be right

misty crow Jan 8, 2020, 5:17 AM

#

@south imp for one, it takes 10k or 20k exp per %age for the bar to move. It also should be noted that only ironblood cruisers count towards roon's exp

south imp Jan 8, 2020, 5:17 AM

#

I'm right now using Z20, Z19, and Z18 in my fleet

misty crow Jan 8, 2020, 5:17 AM

#

all those are destroyers

#

they won't count

south imp Jan 8, 2020, 5:18 AM

#

Oh shoot

rancid blaze Jan 8, 2020, 5:23 AM

#

i had an existing account but clicked the fb button on the start screen and now my game gets stuck on the first loading screen when i open it

#

someone said i created a new account but i can't get into the game to remove/logout

sinful yoke Jan 8, 2020, 5:24 AM

#

when you open the game or open the fb login?

rancid blaze Jan 8, 2020, 5:24 AM

#

open the game

#

i get the nation splash+loading bar and the next screen just gets stuck on loading

sinful yoke Jan 8, 2020, 5:28 AM

#

can you send a screenshot?

rancid blaze Jan 8, 2020, 5:33 AM

#

This is the screen I’m stuck at

📎 image0.png

#

i have ingame name of old(?) account, and uid of new (i think?) account but that's it

south imp Jan 8, 2020, 5:36 AM

#

Ah it finally worked. She's at 93% now! Thanks

sinful yoke Jan 8, 2020, 5:37 AM

#

@rancid blaze try restarting your device firstly, that may clear up any simple issues with the game and your device

rancid blaze Jan 8, 2020, 5:40 AM

#

just tried restarting again, no change

fallen pewter Jan 8, 2020, 5:44 AM

#

Have you tried different internet connection? That screen looks more like (possibly unrelated) connection problem than the account problem itself

rancid blaze Jan 8, 2020, 5:45 AM

#

i've tried on both wifi+4g but i can try on other wifis later

sinful yoke Jan 8, 2020, 5:45 AM

#

can you attempt using a vpn?

rancid blaze Jan 8, 2020, 5:47 AM

#

don't readily have access to one atm

#

can't believe my app died while trying to bind my account 😦

sinful yoke Jan 8, 2020, 5:54 AM

#

you need to bind in settings

#

NOT at the title screen

#

did you successfully connect your FB at the title screen? @rancid blaze

rancid blaze Jan 8, 2020, 5:55 AM

#

yeah i know i messed up 😦

#

yeah it connected

sinful yoke Jan 8, 2020, 5:56 AM

#

you'll have to contact customer support in the mean time to recover your account, you said you had the uid of the new account you made?

rancid blaze Jan 8, 2020, 5:57 AM

#

yep, i haven't actually gone into the account since i can't get past the loading screen but facebook tells me

sinful yoke Jan 8, 2020, 5:58 AM

#

the user ID facebook gives you is your facebook's uid

rancid blaze Jan 8, 2020, 6:00 AM

#

oh shit then maybe not /:

sinful yoke Jan 8, 2020, 6:01 AM

#

are you able to reinstall?

rancid blaze Jan 8, 2020, 6:02 AM

#

probably? but then won't i lose my data?

#

shouldn't have clicked random buttons while half asleep after waking up :'<

#

u73cry

sinful yoke Jan 8, 2020, 6:04 AM

#

if you bound it to facebook, then you have nothing to lose

rancid blaze Jan 8, 2020, 6:05 AM

#

that's the new account though right? the actual account wasn't bound properly