tech-support

[sinful yoke]

what device do you have specifically?

[short bronze]

once i also got into that by logging out

[wanton elm]

@spring grotto I tried to login with my Yostar account from the title screen it worked I got my account back

[short bronze]

ipad pro 10.5

[sinful yoke]

you should be able to restart the game to get back in, but someone else is also having this issue
what is your uid? I will add it to the report

also can you open log mode for me, go to your home screen, go back, and take a screenshot of log mode when its infinitely loading?

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[short bronze]

i cant

i dont get to any point i can interact with the game

[sinful yoke]

have you restarted the app?

[short bronze]

yes

also tried update the ipad

and reseting the ipad

only worked when i reinstalled the game

[sinful yoke]

can you send a screenshot of the screen you're stuck on?

[short bronze]

but then it happened again at some point

one sec

that screen

[sinful yoke]

and rebooting the app takes you right back to that or does it go through the yostar/manjuu/yongshi screen first?

[short bronze]

goes to the yostar screen first, and then that one

then it shoes northern parlament screen

wait

it goes like this

yostar -> northern parlament -> that one i printed

[sinful yoke]

and you are unable to open log mode?

[short bronze]

i cant click anywhere

[sinful yoke]

is it soft locked? or do the manjuu jump?

[short bronze]

wait, can you detail more?

im lost there xD

[sinful yoke]

these guys jump when loading

[short bronze]

yes

they jump

theyre still jumping

[sinful yoke]

you should be able to open log mode then as the game is... SOMEWHAT responsive
can you try?

[short bronze]

lemme try

hold thumb on the right of the screen is that it?

[sinful yoke]

hold a finger on the right side, and use 2 fingers to swipe to the middle on the very edge of the left side

[short bronze]

got it

it works on that screen

[sinful yoke]

can you send a screenshot?

[short bronze]

one sec

ipad pro camera is insane to compress to discord..

[neat fox]

uhm I'm also having a problem with the Loading i can do everything till i wanna fight and then it's an unending Loading screen (I've waited for ~10min now)

[short bronze]

it seems im not alone...

[sinful yoke]

can you try a file repair in settings or the home screen? it may be corrupted files with a certain ship @neat fox

[short bronze]

pics are incoming, ipad pro cam too big X_X

[sinful yoke]

@short bronze tyt

[short bronze]

there

[neat fox]

yup

[sinful yoke]

thank you!

@short bronze do you know your uid? and what region are you located in?
you may have to uninstall for now

[short bronze]

im on Brazil

[sinful yoke]

but I will add these screenshots to our report of the issue for staff to investigate when they are back in office

[short bronze]

i dont, i have my facebook account binded tho

if i reinstall i can get my uid

[sinful yoke]

[short bronze]

i will do it, should i send you the uid on direct?

[sinful yoke]

here or dm, whichever works for you

[short bronze]

ok

[neat fox]

Problem still there, even after repair (idk maybe it has something to do wirh the siren or so

[sinful yoke]

it could, but it should have been fixed with the repair

has your connection beed stable lately? and are you able to engage in dailies?

[neat fox]

yup

i can do everything else

but fight

[sinful yoke]

everything but the siren?

[neat fox]

Yup

[sinful yoke]

does visiting the fleet formation you're using against the siren cause any issues?

[neat fox]

Loadin

Im gonna try with the other fleet

Works

[sinful yoke]

are you able to visit the fleet in docks without any issue? one by one I mean

[neat fox]

Yeah

[sinful yoke]

it is something with the siren

[neat fox]

Shoudl i try the other?

[sinful yoke]

you can but its likely still going to softlock your other fleet, as they might be desynced or missing files
this would be a random fix, but can you try restarting your device to see if it clears up any desyncing?

[neat fox]

gonna do it

Still

Loadin

[sinful yoke]

does changing connections help at all?

[neat fox]

That means?

[sinful yoke]

wifi to data or vice versa

[neat fox]

Let me test in in a few min

[neat fox]

@sinful yoke it works till

Wait for 1 or 2 min

Restartes the game

The fleet attack loaded again

[sinful yoke]

did it infinite load again?

[neat fox]

Yup

[sinful yoke]

what campaign are you on?

[neat fox]

D1

[kind pendant]

I have the exact same bug

[sinful yoke]

mm yeah its a lot of people

can u both send me a log mode screenshot of it to pass on for investigation? @kind pendant @neat fox

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[kind pendant]

Whenver i run those 5 ships + something to fill stat requierments

I tried an other comp and that worked just fine

[neat fox]

For me its rhis feelt

[kind pendant]

When do i run the log mode? On the part i get stuck in the loading screen?

Or before entering the battle

[sinful yoke]

before or during, it should show me the errors as it loads

[neat fox]

Good?

[carmine hedge]

Why does this game crash so much

[neat fox]

It doesnt

[sinful yoke]

dont pause it

@carmine hedge what phone do you have

[carmine hedge]

iPhone 6S

[sinful yoke]

how is your storage?

[carmine hedge]

It’s not much free space. Maybe that’s why

[sinful yoke]

that is likely why

[kind pendant]

Thats what it shows

[carmine hedge]

Ty

[sinful yoke]

@kind pendant @neat fox press pause to unpause it

[neat fox]

For me noe

[sinful yoke]

thanks you 2!

[grizzled meadow]

Just checking [e-mail] is the support email for Azur Lane correct? Need to talk to someone about missing gems

[loud mauve]

Anybody having reconnect issues?

I'm noticing when I'm attempting to reconnect, my game's UI elements go out of whack

Can't start battles or collect resources, but I can move between screens

[charred venture]

When will the En server be able to claim the Cv song furniture?

[hidden current]

is this a bug?

ive tried restarting like 3 times

and it always does this when i wanna start a battle

i fixed it

[barren sun]

I bought the 2020 gem pack and am not getting the gems what should i do

[sinful yoke]

you mean a lucky bag?

[barren sun]

Ya the shougatsu one

[sinful yoke]

have you checked your in game mail?

[barren sun]

Yuh

[carmine hedge]

downloaded the game onto another device, got to this screen and logged in to twitter, where my account is bound. now, it’s making do the tutorial again. is this normal?

[sinful yoke]

make sure you're logging into the right server

@barren sun gather your uid, username, server, and a proof of purchase if possible
then send it to customer support so they can get the items to you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[rancid quartz]

So I just got back into the game after almost a year, and I come back to my account nowhere to be found. I had it binded to Facebook and my server was Lexington, but no matter what, I can't seem to recover my data.

Please help ;-;

[safe grail]

Help! So I have 4 Days before License everyday material expires, I attempted to buy another 1 today, I got charged but it didn't extend to 30 days.

[barren sun]

Got it resolved thanks @sinful yoke

[teal fjord]

I'm getting an infinite loading on the D3 boss

[urban crypt]

Hi there im having some issues with trying to access my account on a new phone

[forest raft]

So I bought one of the packs and the money is out of my [bank] account but the gems aren’t in my AL account. After the purchase an error message popped up but I don’t know what to do. Any help would be greatly appreciated.

[obtuse cloak]

stuck at the end
ngl my fleet is oil heavy and losing it because of this really not good

[shell rivet]

I'm getting an infinte loading acreen at B1

[bold bison]

Help i still stuck in on a Black screen. This comes right After the Start....

[haughty current]

Doing A3 in operation. Lexington. I cleared every ship with boss left (10 fleet attacks total) and did it twice but only 2 stars and the “Defeat all enemies doesn’t have a star although no other enemies showed up after clearing them all and having the boss as the only ship left???

[golden ridge]

hi guys my game just glitched and freezes at this screen even after restart, any fix? Seems ships stacks on each other and bugged

[neon panther]

Hi, my friend says that when he tries to log in the bar wont move and he's stuck in the loading screen. Also he isnt shure if he binded hi account before this.

[sleek stream]

can you unbind yostar account?

I accidentally bound my email to a fresh account instead of my actual account

[ember bane]

Help me, My Gems Not Come,

[hidden current]

@golden ridge i had the same problem

just reset your fleet in this screen

@teal fjord

there might be overlapping

[golden ridge]

Thanks 🙏🏽🙏🏽🙏🏽

[old bolt]

I keep getting network errors when logging in even despite sitting through a complete data repair.

[carmine hedge]

what the...

[stray canopy]

So I go to join a guild and it tell me that the guilds application list is full. It doesn't matter how many of them I try I get the same message.

[stray canopy]

Thanks tech-support!

[paper sluice]

My game keeps on crashing every now and then. I reinstalled the game, but the crashing never stops. It got worst actually. I'm using Huawei Y6 2018, and now I wonder if my device is incompatible.

[spring grotto]

There are some cases every now and again regarding some Huawei devices (unfortunately I can't remember if there was ever a solid workaround). It could also be an extension of the fact that it only has 2GB of RAM which is the bare minimum that's recommended for AL

[tardy mesa]

the B1 boss hasnt shown up yet

[paper sluice]

@spring grotto Thank you for the info. I completely forgot that 2GB ram is only the minimum in running AL. Might as well get a new phone this summer. 😄

[spring grotto]

@tardy mesa Try restarting your app. This happens every now and again due to a temporary network hiccup. A restart should ideally get it to appear
@paper sluice

[tardy mesa]

ok that fixed it, thank you

[marble yacht]

ive had problems with walls before but i don’t even know what this is. i tried restarting the game and changing the wallpaper and it’s still out of place?? idk what to do. ive been meaning to expand my dorm for a while bc it feels like i keep getting glitches with it because it’s too small

[spring grotto]

Hm...unfortunately I'm not sure and it's like this for every wall you equip?

[marble yacht]

no just this one

some of the other walls end up with a weird border tho ill try take a screenshot

but this is the only one that just straight up doesn’t work

this isn’t like that much of a problem but it’s the reason i never used the Halloween set. idk if it’s just because my dorm is too small or if you’ll always have the yellow border when using dark walls/floors but it ruins the effect for me

[spring grotto]

Hm...not sure regarding the yellow border (that could just be an oversight). But if you'd like, you can report these issues to Belfast Bot

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[marble yacht]

do I just do the command and then resend what i said?

[spring grotto]

Just send her the command in DMs and she'll walk you through the rest

[river gust]

Would it be better to ask for account recovery support here or through email?

Lost account after inactivity, but I had it bound and old receipts.

[ripe lily]

Hi , it's been 1 year since i play i can't recover my account , how to do it ? i have buy a few packs and i have the receipts

[sinful yoke]

@ripe lily did you bind it?

@river gust there is no preferred way atm its whatever is easier for you

[river gust]

@sinful yoke Okay, I was in the middle of sending an email. But if you can assist me, it would be greatly appreciated. What details should I give to proceed?

[sinful yoke]

uid, username, server, and proof of purchase (if possible, such as receipt) though there are only 2 people you can contact on discord that can help you directly

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

the 2 users are named here

[river gust]

Thank you @sinful yoke , I've reached out to customer support via email. But I'll see if they can help me further.

[ripe lily]

@sinful yoke i think i don't remember

[sinful yoke]

do u have your uid?

[ripe lily]

it's been one year i have nothing but the receipt for what i bought

[quasi flicker]

been getting a lot of "Network Error" notifications when logging into the game

just closing the game and reopening it multiple times is kind of mildly annoying

[sinful yoke]

firstly try restarting ur phone

@ripe lily is that really all the info about your account you have?

[river gust]

@sinful yoke Is UID vital? Because I don't have that as well

I've got everything else though.

[ripe lily]

@sinful yoke yes

[sinful yoke]

its not vital, I just need to check your binds

@ripe lily you dont have your username or server?

[stray canopy]

!feedback

[sinful yoke]

@river gust did you bind at all?

@stray canopy dm Belfast-chan#7115 that command

[ripe lily]

@sinful yoke i have a list of username i use in everygame but that's all

[sinful yoke]

@ripe lily do you have any recollection of using twitter, facebook, or yostar to login?

[ripe lily]

@sinful yoke maybe facebook but when i try on the app i got the tutorial everytime

[sinful yoke]

try logging into all servers

[river gust]

@sinful yoke Yes, I had my account binded. I've gone through delete/reinstall on my devices multiple times. I have the following, username, bind accounts, transaction receipts. I've also tried all servers using both FB and twitter

thanks for you help

[sinful yoke]

do you have multiple facebook or twitter accounts?

[river gust]

No I just used 1 Facebook account for bind. But I tried all methods to cover my bases.

[sinful yoke]

have you tried checking your email for anything including yostar?

[ripe lily]

@sinful yoke i have try facebook and twitter nothing work

[sinful yoke]

after trying all servers?

[ripe lily]

@sinful yoke yes

[oak flower]

i looked up in faq but they dont say that you "cannot change server" they only say that you will have another account there if you do it from the same client so is it possible to make a transfer from lexington to avrora or not?

[sinful yoke]

the fact its not there and only describes a different thing in the same scenario means exactly what you’d assume of it, you cannot transfer servers and you can only create new accounts on different servers

you can, change servers
but you cannot exchange data to another server

[oak flower]

ah damn even if the username is available? it shouldnt be a problem

but i guess policy is policy

[proper cargo]

Ok so the games extremely laggy whenever I try to sign in. Is this just me or?

It just goes loading and I keep resetting the game so it lags each time I log in with the loading thing. So I end up endlessly going signing in and lagging. Is there a fix?

[rigid valve]

been freezing a lot lately when accessing my dock, just as soon as i click it it freezes until i reload the client

[carmine hedge]

Is it possible to move my current game progress on to another email because I forgot my email password?

[spring grotto]

You mean as in your Yostar bind? You can, but you'll need to contact customer support as they'll need to do it on the backend

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[carmine hedge]

Thanks

[vital trench]

is it possible to play on 2 devices 1 account not at the same time

[spring grotto]

It is, yes. Just need to bind your account on the device that you're logged in on and then retrieve your account on your second device. Steps to binding and retrieving are in the pinned image

[vital trench]

got it thanks

[twilit light]

Hello support team,

A moment ago I purchased the Shougatsu lucky bag 2019 and the Shougatsu lucky bag 2020.

When I used the "Collect all" on the mail box to collect the items, only 1 skin was redeemed (Eldridge skin: New year outing). So 1 skin was missing from my order. Could you please help me resolving this?

Thank you and best regards.

Happy New Year! Keep up the good work!

Eirika20xx

[spring grotto]

You got a duplicate skin then. And you were refunded gems for that skin

[twilit light]

@spring grotto thanks for your answer, is it possible to have my "gems transaction log" send to me then?

[nova charm]

Hey guys, I think I got double charged and I wanted to know if there's a way to get compensated

I was waiting for a receipt to be emailed to me since it happened thursday

But it never came through. I do have 2 different transactions on my account though

I bought both bags and there's a $30 charge on my account and then a $60+ charge

[spring grotto]

@twilit light Unfortunately there is not (as far we know). You could try contacting customer support and seeing if they're able to give you the exact information
@nova charm Contact customer support as well w/ your account information and the purchase receipt and let them know the situation. They'll be able to check into it for you

/techsupport

[nova charm]

I didn't get emailed the receipt this time around so I don't know how I can go about disputing

[spring grotto]

Hm...you could let them know you didn't receive one and seeing what they say

Send an email to [e-mail] or contact chewinggun#2258 or CS-Gale#2262 via DM

[nova charm]

I'll do the DM first. It seems to be faster. Thanks Strudel 🤍

[spring grotto]

[molten plover]

okay I might be going crazy, but I heard different music playing in PVP

for one match, an uplifting song with vocals played, not the usual BGM

[spring grotto]

One of the ships from the enemy team should've had an item from the Hololive event that changes music

[molten plover]

goddamnit

now time to look up the song title

[carmine hedge]

yesterday, AL wouldnt get past the loading screen, wouldnt even try to update itself. then today it did manage to update itself, but then i couldnt get past the main menu where you choose your server. i could click on the buttons, and everything around it, but it wouldnt actually get past the screen. i was told by other people with AL to uninstall and reinstall to fix it, it didnt, and now it also seems like the account i had doesnt exist anymore. it gives me the "login completed" or whatever it says, but brings me to the sandy servers, instead of the washington servers i was on, all while still not being able to get past that screen.

[sinful yoke]

login to washington

[rocky dagger]

Cannot click on anything to login

It doesnt work

[spring grotto]

Hm...do you have the FB app or FB lite app installed?

[pearl pendant]

Where can i find admin?

Need help with accout binding

[spring grotto]

What kind of issue exactly?

[pearl pendant]

I bind my accoutbto facebook

And i close it

So now i cant unbind it since facebook is not the same one

It show as error message

[spring grotto]

Okay, you'll need to contact customer support to get that old Facebook account unbound then

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support are in the bot message

there's emailing them or there are the listed people who you can direct message

[pearl pendant]

I can pm them now?

[spring grotto]

Those two people that are in the bot message, yes

[pearl pendant]

Thanks have a good day

[spring grotto]

[modern tiger]

hello, how to change email/pass of yostar acc ?

[misty crow]

/Techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

@modern tiger contact them ^

[modern tiger]

thanks you

[carmine hedge]

Hello need help with loading into game and might need help with account when reinstalling

[icy mason]

I'm getting the 200250 message when trying to buy the lucky bag (or anything else). I've read that deleting and re-adding the google account should help but the error still appears

[vestal scarab]

Uh hey. I emailed azurlane with my problem twice and that’s what they only answer. Already second time. Am I doing something wrong or I should wait?

ok i remade my email and it works now, sorry

[limber thorn]

Im having issues of buying lucky bag, the card have cash

[carmine hedge]

Go to your browser, go to google settings, delete that payment method (card) then add the card payment method again

Just try

It works for me before

Not sure if it is gonna help you tho

[worldly meadow]

How do i log in a bound account ? I am confused by the option in the logging screen and the one in setting.

[spring grotto]

@worldly meadow You need to log into your bind option on the title screen (whether it was Facebook, Twitter, or Yostar) and then once you log in successfully w/ that option, you need to choose the server that you previously played on

[tacit breach]

So my nep xmas skin isn't showing the skin background just the default white bg.
How can i fix it?

[crystal stratus]

@spring grotto hi can you help me

[spring grotto]

@tacit breach that's the unique background of the skin. You can turn it off if you'd like to see the full background in the skin selection page. You'll see a checkbox for "Show background" or something similar
@crystal stratus what's up?

[crystal stratus]

I had an account in azur lane on my phone then I deleted one day and wanted to play it again and downloaded it back. When I downloaded it gave me new account instead of my old Washington server account. I remember I don’t quite remember if I binded yo star account.

[spring grotto]

So you're not sure if you bound the account at all?

[crystal stratus]

My brother plays the game as well and I am on his guild and he told me I am still in the game but I can’t log in

Ya

[tacit breach]

Problem solved thanks

[spring grotto]

@crystal stratus okay. Do you have your UID from the account? It's a long string of numbers

@tacit breach

[crystal stratus]

Also I keep having this issue where it’s indefinitely loading the game up

@spring grotto I have checked my images and couldn’t find the code

I think I had a picture of it but might have deleted it by accident

[spring grotto]

Gotcha. Hm...unfortunately if you're not sure if it was bound, you'll either need to check your email inbox to see if you ever received an email from Yostar before regarding binding your account or if you cant find one, you'll need to contact customer support so that they can check your account on the backend

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[crystal stratus]

: (I guess I’ll quit, can’t find UID and all the time spent grinding and money spent is not worth doing again. Thank you for trying to help me. @spring grotto Have a good day.

[spring grotto]

You can still recover the account though through customer support. You just need to contact them with as much account information that you have @RationalMockingDuck#9577

[primal citrus]

Hello

Anyone experiencing about to attack on event map? Then stuck at loading?

[cunning palm]

Hello I have been trying to get the items I just purchased with no luck

[spring grotto]

@cunning palm what do you mean exactly?

[cunning palm]

I bought the lucky bag almost an hour ago but got an error message even though I was still charged I tried emailing support but after the first reply I don’t get a response

[spring grotto]

Well they're not in office right now. They're based in China so work on their timezone

So do try to give them some time (theyll be in office in about 7-8 hours or so)

[cunning palm]

Ok thanks I was worried at first because this is the first time something like this has happened.

[spring grotto]

[carmine hedge]

Do I wait until December 31st in the USA for me to get Azur Lane support? I spent $80 Ship of Gems 3 days ago and haven’t received it yet... I have the receipt as well

[cobalt snow]

they're away until after new year's I believe.

They'll also likely have a backlog of issues they have to log, so if you haven't already send in a ticket.

[carmine hedge]

Okay, thank you! Just wanted to make sure, I sent one in just needed extra confirmation

[crisp echo]

My skill books just are not working, I’ve tried restarting several times and have even tried canceling the books, they count down to 8:00:00 and reset back to 8:02:10 and have been for the last like 13 minutes or so.

[carmine hedge]

What happened?

[sinful yoke]

your game is outdated

[carmine hedge]

I just pressed repair and this happened

[sinful yoke]

did you try restarting the app after pressing repair?

[carmine hedge]

Yea

Let me try again if it will work

Yea it got worse

[sinful yoke]

you’ll have to reinstall

[carmine hedge]

Omg

Sigh

Here we go again

[sinful yoke]

did you bind your account

[carmine hedge]

Yep all of them

Twitter FB and Yostar acc

[cobalt snow]

Fingers crossed the account/game works then after reinstall

[calm field]

Wait

[sinful yoke]

waits

[shadow ibex]

Hello.can someone help me?

have an issue about didn’t receive the pack from payment

and yesterday i have dm to chewinggun

[spring grotto]

You just need to wait for his reply then. It may take a day or two depending on the amount of inquires they receive

[shadow ibex]

ok thanks

[spring grotto]

[carmine hedge]

@sinful yoke i didn't uninstall the game, instead I deleted some files in the com. YostarEN.AzurLane file so I just needed to download 400+mb

It's all good now

[sinful yoke]

as long as it gets the files it needs

[carmine hedge]

Yea

And it saved me a lot of time

And data lol

[sinful yoke]

did you repair on data?

[carmine hedge]

Instead of just downloading 1.39GB

Yea

4G

[sinful yoke]

thats why it broke

[carmine hedge]

Oh

[sinful yoke]

dont recommend dl files on data at all with azur lane

[carmine hedge]

Welp it's fixed now so

I'll keep that in mind

Thanks

[sinful yoke]

[carmine hedge]

Oh and one more thing

[sinful yoke]

yes?

[carmine hedge]

One app that I have detects abnormal or files and iirc it was one of these

Must be because of me repairing on data

[sinful yoke]

data will often break or corrupt files

[carmine hedge]

What if the data was fast and constant like 5mbps?

Would it break?

[misty crow]

It's not about the speed

[carmine hedge]

I see

[misty crow]

Mobile data downloads stuff in packets and not wholesale

[carmine hedge]

Oh yeah

[misty crow]

The issue is when you're trying to stitch those packets together

[carmine hedge]

I remember that back in my IT lectures

Welp

Thanks for reminding me ender

Appreciate it

I'll be grinding now

Please help me with my gems pls

I can't claim my gems pls help

It says payment unsuccessful always

Even the less expensive ones :<

Pleass help me that was my xmas money

[spring grotto]

Were you charged for the gems or is the purchase not going through at all?

[carmine hedge]

Pls help me :<

Not going thru

Wait lemme screenshot

[hazy fulcrum]

I lost my account. What’s the best/fastest way to contact yostar and get help?

[spring grotto]

Did you not have it bound?

[carmine hedge]

I already loaded my phone more than 10 dollars

[hazy fulcrum]

I did but I was unable to retrieve the information

[carmine hedge]

580 pesos thats like 11 dollars

[spring grotto]

@carmine hedge Hm...and is it through Google Play balance or a credit card/debit card?
@hazy fulcrum You need to log in through your bind option from the title screen (there'll be options towards the left side of the screen) and then after you succesfully log in w/ it there, you need to choose the correct server that you previously played on as your account stays on the sever that it was created on

[hazy fulcrum]

@spring grotto thank you very very much. You’re an absolute madlad, greatly appreciate you!👍

[spring grotto]

[carmine hedge]

It's via Google play balance

I loaded my prepaid sim number

[lethal remnant]

I have a similar problem to @hazy fulcrum but ones I put my Facebook on it it does not show my account or it’s last play

[spring grotto]

And just to check, is AL available in your country or did you have to get it through a third party app like QooApp/APKPure?

@lethal remnant You just need to follow the same steps. And don't worry about the character icon on the server selection screen as that won't show up until you fully log into the server

[carmine hedge]

Yes it's available

I'm in the Philippines

[spring grotto]

[carmine hedge]

I can't get my suruga skin :<

[spring grotto]

Hm...the only thing I could think of would maybe be tax? As 580 pesos from the Philippines only equates to about $11 USD, taxes could be pushing it above that? Unfortunately I'm not personally knowledgably about taxes from there.

[carmine hedge]

Even the 5 dollars

I can't get through

It's still unsuccessful

I tried the one dollar one the other day ot works but now it won't

[spring grotto]

Odd. Unfortunately I'm not too sure what the issue could be personally as it's coming from Google and not AL. The only thing I could think of would be that the credits weren't loaded properly or something like that. Sorry

[carmine hedge]

I'm gonna die in regret

[lethal remnant]

I can’t find the character I made

[sinful yoke]

did u login to all servers?

[lethal remnant]

No because the character I made was with my Facebook and I just made the one

It’s name was balt

[sinful yoke]

do you have your UID?

[lethal remnant]

No

[sinful yoke]

@hidden current @kind pendant @neat fox can you provide your UID? it is a string of numbers located in the screen you change your secretary

[sinful yoke]

@teal fjord can you provide your uid regarding the loading bug?

[fallen prism]

Hi, i just bought the new year package, but i got an "appstore/google store payment error". However, they money was deducted from my account 😢

[atomic bluff]

I lost my account, and I don't know how to get it back. I think it was bound to my google play account.

[misty crow]

there's no google bind to begin with

only facebook, twitter and yostar

[atomic bluff]

Maybe yostar, then. I don't have facebook or twitter

[misty crow]

do you have your UID?

@fallen prism /techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

^contact them

[atomic bluff]

Thank you

[neat fox]

@sinful yoke

[cloud jackal]

Hello, what kind of mistake was that?

[steel atlas]

you seem to have activated debug mode

[cloud jackal]

And how did it turn on, or I was in the mission, and then it came 😐

[steel atlas]

by accident

it activated by holding thumb on right hand of screen and pinching on left hand of screen

[summer drift]

Hey just asking, I have some issues regarding the Game's FPS since i only get around 20 FPS and it stutters alot at some points.. My device is currently running Snapdragon 625 and a 4GBs of RAMs. Is there any way to fix the framerate? Thanks.

[kind pendant]

@sinful yoke

[ivory yarrow]

i'm trying to disconnect my twitter (to connect to a new twt acc) from the game but when i press disconnect it brings me to the "authorize app to access your acc" page and then returns to the game saying "account binding failed" it seems like it's trying to make me bind the account when i already have?

[echo heath]

If it's your only bind on the account, you won't be able to do it

You can bind to another method and then unbind that one or contact CS to help you do it

[ivory yarrow]

ahh didn’t know that, thanks

now trying to connect to new twt acc and it says this

[atomic bluff]

So if the account wasn't bound to anything, I won't be able to get it back?

[echo heath]

don't use the same e-mail for both accounts @ivory yarrow

@atomic bluff you can if you have information to identify the account and e-mail customer support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[atomic bluff]

I only have the name, I don't have the UID

[icy mason]

I'm getting the 200250 message when trying to buy the lucky bag (or anything else). I've read that deleting and re-adding the google account should help but the error still appears

[spring grotto]

And you did this from your phone's settings and not the play store?

[icy mason]

yes

[spring grotto]

Hm...if you've tried that, can you try restarting your device and clearing the game's cache now?

[icy mason]

still 200250 😦

[spring grotto]

Can you try opening up log mode and then getting a recording of those logs when you're getting the error?

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[icy mason]

nothing pops up in the log

I get the error message but the log stays the same

I could try redownloading the game later, but I don't know if that will do anything

[spring grotto]

Hm...it could be worth a try as usually one of those options will fix it

[quasi flicker]

ive been getting a lot of "network errors" when i log out and in back into the game

[icy mason]

anyway, thanks for the help

at least I learnt about the log

[gleaming ruin]

Advance happy new year guys 🎊❤️

[lone lagoon]

Anyone started having a problem lately where if they switch apps from AZL to something then back to AZL, many on screen buttons stop working unless I force close?

[remote olive]

Need help go to app support for azur lane and thier is no number how to I get I contact for help

[misty crow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[fallen prism]

i assume gale and CS are off today?

[misty crow]

i mean

https://twitter.com/AzurLane_EN/status/1211681218321760266

Azur Lane Official (@AzurLane_EN)

Dear Commander,

HQ will be away from office on January 1st, 2020. Thank you for your understanding and Happy New Year!

#AzurLane #Yostar https://t.co/JNSjRaRndL

Likes

1098

Twitter

[spring grotto]

Yepp, theyll be out till Jan 2nd their time

They're based in China

[proper cairn]

so im getting stuck with an infinite load when i try to start the fight with EX boss,

on 3 devices my phone desktop computer and laptop

[fallen prism]

oh well, gonna wait 2 days for a chance of getting my 2020 package

[ivory yarrow]

@echo heath i dont.

[spark whale]

Hey guys, semi long time player here.

I have an issue where i cant update AL on my current phone because my phone can't support the file size,

So to try and remedy that i purchased a 35gb ss card for my phone, and it seems the game cant use it/ or wont use it to update the game files.

I have more to add but im currently unsure what else to say.

[sinful yoke]

@spark whale al will not run on sd

[formal dragon]

Hey guys I bought gems but it didn’t come what should I do?

[spark whale]

@sinful yoke
I had a feeling that was the case, so ill go to my bigger question,

i know i linked my Yostar account the last time i played and now i have a samsung tablet to play AL on and Fate grand order,

But Im confused how i activate my account thatbhas my ships and items on my new tablet, for the record i can't even open the app on my cell phone again, which makes me think i may have lost my progress.

Edit, i ment to say one more thing,

How do i recover my account now?

[river gust]

@sinful yoke I got my account back, thanks for your help from earlier.

[primal citrus]

What to do?

:/

Anyone out there can help me?

[sinful yoke]

im not sure what to do

can you explain your issue

[primal citrus]

Its been 3 days i got stuck here on d1
After moving to a tile on enemy.

Stuck at loading.

https://youtu.be/gqCkItf6rS4

Heress the link

[sinful yoke]

@spark whale you login at the title screen of the other device and change the server to the server your data is on

you shouldnt be stuck at an enemy for 3 days as theres a map timer

retreat your fleets and reset the hardmode map fleets you have, then put them all back manually and try again

[primal citrus]

Trying the reset hard mode map fleet rn

[spark whale]

@sinful yoke i did it but the game ran the tutorial and asked for a new commander Name, is this working properly?

[sinful yoke]

you didnt login?

[primal citrus]

Yays

Thanks a lot

[spark whale]

@sinful yoke its been several months, How do you log in again? and my bad that was a typo.

[sinful yoke]

you login at the title screen

https://i.imgur.com/roy6tih.jpg refer to step 4 and 5

[spark whale]

@sinful yoke Ah! Alright ill check it after i gake care of a few irl things Thanks! Ill report back the results!

[carmine hedge]

Happy New Year! I have a urgent question. Does Yostar support remove twitter/facebook binds?

[sinful yoke]

yes they can

[carmine hedge]

Because, recently a close acquaintance of mine binded his twitter and facebook in my account and I dont trust him at all and didnt give him the permission to do so...

I only have/use the yostar login e-mail

[stoic cloud]

Hi!
I'm having issue on D2 map. Every time I enter combat, I get stuck on the loading screen.

[spring grotto]

It's a known issue. It would appear the game acts as if you have 4 ships in your backline (you can see two overlapping ships on the far left position) so it ends up softlocking you. Try redoing that formation that ends up softlocking you currently

[proper cairn]

i asked about that issue earlier cause i was getting locked out of EX with stuck on loading and got no help

[stoic cloud]

@spring grotto thanks!!

[spring grotto]

[lost canyon]

I just upgraded to a new phone

But the game reset my progress

[echo heath]

log in to the correct server

[lost canyon]

Is there a way to get my stuff back

Why does this game force you to do random bullshit I already know about at the beginning

[echo heath]

https://i.imgur.com/roy6tih.jpg follow steps 4 and 5

[lost canyon]

Like

IDGAF about the storage or the docks

I know how that works

[echo heath]

stop typing and listen, you don't have to redo anything

[lost canyon]

Ok

I already made a new account tho

[echo heath]

okay?

[lost canyon]

Can I log off

And sing into the old one

[echo heath]

Go to the log in page and use your bound method to log-in

steps 4 and 5 of the image I linked

Unless you didn't bind your account before getting a new phone

[lost canyon]

How do you bind

I still have current progress on this phone

[echo heath]

steps 1-3 on the image I linked

make sure if you have the old phone, you bind with that one, with your old account and not with the new phone

[lost canyon]

Ok

Ok

Omg yes

My progress is saved

Thanks

[cloud anvil]

Help i cant purchase using google play credit(it says payment is unavailable)

Currently here in japan and boought google pmay credit and cant do in-app purchase for the 10 dollar gems

[spring grotto]

If I had to assume, it's either due to region or it's a form of currency that Google won't accept for the game but unfortunately since it's from Google, I personally can't say for certain what the issue is

[cloud anvil]

Well it was dollars then aroun 1040 yen

I had 1500 yen but its still not available

[sinful yoke]

u got the app using qooapp or apkpure?

[cloud anvil]

Qooapp

[sinful yoke]

iirc al en is not in jp appstore or itunes

you cant make purchases in al with qooapp google play since its not in the google play store for you

[cloud anvil]

I did in the past using credit card

But i cant use the card right now i was planning kn transferring the balance to the card

[rapid moon]

yeah google play credit doesn't work anymore so rip

[carmine hedge]

I emailed AL Yostar support about something and after a minute they replied with "You have reached customer support center how may i help you" so I did reply. But they replied again with the same message for three times.

I did state my issue clearly and sent screenshots for it also

[spring grotto]

That's just their automatic reply. You just need to wait for their actual response at this point. And they're currently out of the office for New Years till the 2nd

[cloud anvil]

Anyway thanks for the help, i appreciate it if i ever have a problem i'll be sure to go here asap(rather than searchjng the net first lol)

[carmine hedge]

ah alright

So I dont need to reply to their automated message then and just wait for their reply?

[spring grotto]

Nah, no need to

Just gotta wait for the human response

[carmine hedge]

Okay thank you!

[misty crow]

@hexed jay you'd need to download an emulator

you can't download the app directly

[hexed jay]

How

[rapid moon]

download bluestacks

google it

[misty crow]

for me

[hexed jay]

Ok

[misty crow]

i'd suggest blue stacks for beefier coms

if your com isn't so beefy

mumu will be your best shot

[rapid moon]

pretty sure mumu is the worst for chinese spyware

[misty crow]

that;s memu

[rapid moon]

even nox is better - after debloating it

ah

so similar my bad <.<

[misty crow]

yeah ikr

[hexed jay]

Ok I looked it up

[rapid moon]

i always see people complaining about bluestacks performance but it runs 60fps fine for me - the problem is people have bad pc's

[misty crow]

yeah

bluestacks run better on stronger PCs and i'd recommend it

[hexed jay]

I just clicked the first one bc my phone won't let me take a pic and send it and I am so bad at tec

[rapid moon]

https://www.bluestacks.com/

[hexed jay]

Ok right one

All this trouble just to download a noble game onto a laptop😧

Moble*

[rapid moon]

i wouldn't call downloading one program trouble myself 🤔

[hexed jay]

Well I'm the worse when it comes to downloading

[vocal plaza]

Anyone know how to fix this? I tried using both visa and mobile payment, it didn’t work. I had been using mobile payment for over a year and this is my first time encountering such problem

[hexed jay]

Wait a bit this server is slow but I think it can help

[vocal plaza]

Sure, thanks

[hexed jay]

Ya I'm also having trouble, just to download this on my laptop without viruses and I already need up my computer trying to get this game, so I'm just waiting here for help, they told me to download a app called bliestack bc this game can't hold on noble by it's self so ya that's why I'm here but from the looks of it your having trouble with payment methods, and I'm no expert so let's just leave it to the pros

[sinful yoke]

@vocal plaza try restarting your device and if that doesnt work, restart your internet router

[vocal plaza]

Alright thanks @sinful yoke , thing is I’m playing it on my phone so I’ll just restart my device and see how it goes? I just did but nothing changed. I guess I’ll try again.

[vocal plaza]

It didn’t work still, anyone kindly advice? Thanks and happy new year

[cobalt snow]

If you've already checked things like the purchase end of things, occasionally the connection itself can cause issues, sometimes fixed by resetting routers or using data

[dawn cargo]

hi, i was just playing, when suddenly the game took me to the title screen and says my account has logged in on another device, i could log in again, but currently i am very worried, i have set a secondary password, but still worried, what should i do?

[sinful yoke]

is your wifi unstable

[dawn cargo]

kinda, it died a bit when that was happening

[sinful yoke]

that is why

[dawn cargo]

ahh, i see i see, thanks, still kinda worried but thanks

[sinful yoke]

when your internet hiccups or is generally unstable, you will often be met with that error due to your connection trying to connect to the game multiple times

[dawn cargo]

ohh, i see now, thanks for the info!!

[carmine hedge]

Though if someone has hijacked your account, is there any other way that you can stop the hijacker from logging into the account?

Because im currently in that situation of someone interrupting my play

[lofty sinew]

My game isnt working

[sinful yoke]

is your game fully updated in google play?

[lofty sinew]

Yes

[sinful yoke]

have you tried repairing the files in the top corner? (only download files on wifi)

[lofty sinew]

Yes

Dont work

[sinful yoke]

you had restarted the app after pressing repair?

[lofty sinew]

Yes, bcoz the app actually just closed by itself when i pressed confirm

[sinful yoke]

can you open log mode up after getting the error?

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[sinful yoke]

and send a screenshot?

[lofty sinew]

Idk what the logmode is

Lemme watch this vid

Hrm

[sinful yoke]

or are you on emulator?

[lofty sinew]

I cant open it, so maybe

[sinful yoke]

you are maybe on an emulator?

[lofty sinew]

What is an emulator btw

Heard of it

Nvr knew what it is tho

[steel atlas]

Emulator in our sense is a software run on a pc that emulates a mobile device

so you can play mobile games on a pc

[lofty sinew]

Ah

Ok

Im on mobile

[sinful yoke]

got it

you are having trouble pulling up log mode?

[lofty sinew]

Ig, nvr actually knew u could do it tho

[sinful yoke]

its easily missed, so make sure you have a finger on the right side of the screen as you pinch the other side

[lofty sinew]

Hrm

Ok i got it

What now?

[sinful yoke]

is your connection stable? (also have you restarted your device yet? and your phone would like a charge)

[steel atlas]

^

charge yo phone

[lofty sinew]

Its stable atm, im on a carride, yes i hav restarted my device (multiple times), already working on that too

[sinful yoke]

it seems to be having issues with logging in correctly, can you try relogging into one of your binds (on the left side of the screen) and attempt to login again?

[lofty sinew]

Hrm

So just put in the acc i hav in use rn?

Ok

[sinful yoke]

the account you have bound to your al account

[lofty sinew]

Ok

@sinful yoke Thank you!

God bless u

[sinful yoke]

it worked?

[lofty sinew]

Yes

[sinful yoke]

glad to hear!

happy event grinding

and a happy new year

[lofty sinew]

Happy new years too

Man i did not want to lose my game data

[sinful yoke]

as long as you have access to your binds, you will always be able to log back in!

[lofty sinew]

Neat

Ur ok in my book

Thx again, God Sandy bless u Sandy Cult never dies

[polar carbon]

I’m locked out of my account for what feels like the dumbest reason

• I wanted to create a Yostar Account. I don’t have one yet
• On the first page, I clicked Yostar account, put in my email, and entered the verification code.
• It’s been stuck loading for 30 minutes. I’ve tried rebooting, powering off my device, turning internet off and on, nothing seems to work

[elfin coyote]

My S-Pen loses functionality during combat but works fine for menu-ing.

[warped helm]

Hello, during the blessing and tidings event I received the new year's blessing, and wanted to use it, to get the warsprite but I had difficulties with my internet connection, which is why I didn't get it. The item is now gone. What can I do now?

[storm cliff]

@polar carbon I had the same problem, if you delete, reinstall then log back into your yo star account is how I fixed it

[polar carbon]

I don’t have a Yostar account

[storm cliff]

Have you just signed in with one?

Like the verification code?

[polar carbon]

I entered my email and the verification code, but it’s not linked to an account yet

[storm cliff]

If I remember correctly that’s what happened to me

I think that’s just it, your account is on a yo star account

That’s what I did

[polar carbon]

Ah... Well I want to double check with customer service before I uninstall, because I read somewhere that reinstalling deletes your account if it’s unbound

[storm cliff]

First I would try using a vpn though

My friend deleted his game and reinstalled it to find his old account there and he doesn’t think he bound it to anything

Are you on iOS, Android or another?

[polar carbon]

iOS

[storm cliff]

Yeah I’ve had the exact same problem try using a vpn that was recommended to me even though it didn’t work

[polar carbon]

I have an older phone too. I may pull it out and see if reinstallation works or not. The last thing I want to do is accidentally lose my account for good 😓

[storm cliff]

Yeah I was terrified

[polar carbon]

Thank you for your help though. At least I know now that others have found a way back from this 🙂

[storm cliff]

You are welcome

Happy Easter

[polar carbon]

Lol thanks xP

[fading magnet]

I just got a new phone.. for whatever reason the download gets stuck at 4% every time (Google play), I've been trying stuff like clearing the cache and none of it is working

Any ideas? My new phone is the OnePlus 7T if that helps

[grand dagger]

My games been stuck on this screen for days, no matter how long I leave it, it won’t change. Any help is appreciated

Sorry if this has been asked before

[fading magnet]

My download is stuck like this no matter what I try

[polar carbon]

@grand dagger I had the same thing happen to me today. Scroll up a bit if you want more info. I’ll keep you informed as I learn more

[grand dagger]

Cheers

I’m reinstalling the game to see if that’ll work

[polar carbon]

Ok, let me know if it does 🙂 But I wouldn’t do that right now in case it deletes your game data for good

[fading magnet]

My download is still stuck and I can't find any solutions.. I've tried everything

[upbeat wadi]

Hello! I have some annoying issues playing AL on nox that i was not having before at all :

• When i launch the game, the screen is just black for about a minute and then launch normally.
• When i want to login the game just crash and i have to try again (always works the second time - screenshot below).
• Every single loading time is extremely long.
• The game is very slow/low fps with even some micro freezes ; Same issue with the sound.
  I maybe missed some points but here are the major ones that just makes that it's nearly impossible for me to play AL
  I was wondering if it was because my nox version was to old (6.2.3.1) but i prefer to ask for help before uninstalling nox and installing the up to date version.
  I hope i can get some help

[surreal briar]

@upbeat wadi As far as i know your Emulator and the Game need to match, otherwise there will be some sort of bugs/errors as you can see. Had the same problem with other Emus aswell.

[upbeat wadi]

So the problem is that my nox is too old?

[surreal briar]

If you google this problem or lets say that it wont start or other things, mostly the reason is that the version i outdated but it can work. It worked once for me the older version with the new ones especially when they switched the android system

Just to be safe update everything ^^

[upbeat wadi]

And how do i update nox?

[surreal briar]

You can just download the new version from their website and install it over the old one... atleast reddit saying that

Plus you can keep your data

[upbeat wadi]

Ok! I will look around the time i download the up to date version to see if it's the actual right thing to do

[fading magnet]

Download still stuck at 63.32 mb.. can't find a solution

Okay so I think I found the problem.. the internet I'm using is just garbage

I tried to install the game on my sister's phone and had the exact same problem of getting stuck at 4%

I'll see if i can fix it tommorow

[dusky fossil]

heya .. no maintenance for this week ??

[silk quest]

What is this 200240

[surreal briar]

@dusky fossil they took today off at the office and the working stations

@upbeat wadi does it worked?

[upbeat wadi]

Reinstalling AL atm and looking at how fluide AL is updating, might have worked!
Also when updating nox they asked me to turn on VT, idk what it is but i have a feeling that it something i have to consider enabling

Hmmm, the tutorial, not good...

Not good at all

[spring grotto]

Did you log in w/ your bind option on the title screen?

[upbeat wadi]

Ha no, let me see again

[spring grotto]

Ye, you'll need to log in w/ your bind option there and then once you get a successful login there, you need to choose the server that you previously played on

[clever halo]

Hey guys, so I tried buying gems and got an error on my first try so I restarted my game and tried again this time it was successful but I just found out I was billed twice (for both transactions) any tips on what to do?

[upbeat wadi]

I forgot where i need to go to do that Toaster

[timid shard]

@clever halo try refund

[clever halo]

This was the 2nd time that was successful

[spring grotto]

@clever halo If you'd like a refund, first attempt to refund through Google/Apple. If they refuse the refund, contact AL customer support at that point w/ that information
@upbeat wadi You just need to follow steps 4-5 on this image https://i.imgur.com/roy6tih.jpg

[clever halo]

That’s what I got when I asked for a refund

Yeah I emailed AL CS and i think I got an automated reply

[timid shard]

Try contact Al team

[spring grotto]

If you already emailed them, you just need to wait for their human reply then. It was New Years so they were out of office

[clever halo]

But then again they are out of office since it’s jan 1

If I still don’t get a reply can I follow up here?

[spring grotto]

Sure It's a day or two and you still don't receive a reply you can follow up here for more discussion

[upbeat wadi]

The 1 or 2?

[spring grotto]

@upbeat wadi Need to use option 1 to log into Twitter

[clever halo]

Automated reply ?

[spring grotto]

Yepp, that's their automated reply

[clever halo]

Now I feel like an idiot for actually replying and kinda repeating myself hahaha

Thanks @spring grotto

[spring grotto]

No problem at all

[misty pine]

anyone know what to do if my nox is just black after the yostar logo?

[upbeat wadi]

Ha thanks, got my account back! Sadly i again crashed when launching al the second time
And the laoding time was still very long at first but now sometimes they are long and sometimes faster then usual. Maybe cuz i need to consider enabling VT?
Anyway thanks a tonne for the help @spring grotto and @surreal briar

[spring grotto]

@misty pine Hm...you could try restarting Nox (and possibly your computer as well) as some simple first steps if you haven't already. Another thing could be to try restarting your network router and seeing if it's a connection to the game server issue

[upbeat wadi]

Yeah sometimes the laoding is still so long (after battle so far)

[misty pine]

blue stonks worked

f nox

[agile igloo]

Is anyone else having network issues with the game today? Ever since last night I have been having connection issues while trying to play the game.

[sour marsh]

I can’t get access to the sp stage. I’ve completed all the normal missions

[spring grotto]

You need to beat Hard mode to get access to the SP

[sour marsh]

Ah ok thanks

[spark whale]

@sinful yoke I got it working and now i got my ships back

[rose current]

Hello, I recently bought a gift card to buy gems. When I do so I did not receive any gems and when I checked my balance I did not get charge. I don't know if it's the app store fault or the game but any idea why?

[formal dragon]

@rose current you actually got charged if you looked in your purchase history it is just pending and it will charge you later just same as me

[rose current]

I looked at my purchase history and it did not say anything about me purchasing a gem. I have been waiting since yesterday and tried it again today and the result is still the same.

[carmine hedge]

I'm obviously online or else I wouldn't be posting this

[spring grotto]

Probably your connection to the game server as the game is currently up and running. Perhaps try restarting your device as well as your network router. Or trying a different network connection

If none of those work though, try using a free VPN to see if that solves it

[carmine hedge]

Already did before posting

[spring grotto]

Did you try a VPN?

[carmine hedge]

Yes I have a premium vpn

[spring grotto]

Hm...not too sure then as it seems to be an isolated issue Try opening up log mode and getting a screenshot or recording of the logs when you're getting those errors

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[sinful yoke]

unpause it

on the side

[spring grotto]

Yeah, just a standard network connection error according to those logs. Odd b/c the servers are indeed working right now. If you've already truly tried all the above steps (restarting, using a different network, and a VPN), I'd say send those logs to customer support along w/ pertinent information (such as your region, ISP, etc) so they can look into it. It is possible it's something wonky on server side for your area

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

steps for contacting customer support

[sullen sphinx]

hello, I'm getting this trying to sortie on a D2 node https://cdn.discordapp.com/attachments/662123189245050928/662123245004128266/image0.png

[spring grotto]

@sullen sphinx It's an issue where a ship is being duplicated on your mainline. Redo that formation and it should ideally fix it

[sullen sphinx]

oh I see it

there was QE there also

hidden stealth QE

[molten prawn]

Do anyone know how to change or disable yostar account bind?

[median needle]

you can't do it yourself. email support or dm one of the 2 listed in the above bot message and ask them to remove it.

[molten prawn]

K

Am new

How to can I do that

How can I do that*

[median needle]

on the "members tab" tap/click on their names and you can start messaging them. or, if they're not online, type their names and the numbers at the end of their names into the "find or start a conversation" bar on the home screen.

[kind drum]

Can anyone help me with this issue? Sometimes I got black screen when pressing Battle button at the Main Screen, blue squares still pop out when I touch the screen. This usually happens after I re-enter the game and reconnect after switching apps (AL still runs in the background).

[carmine hedge]

uhh

where do i report

i cant login using twitter

reinstalled AL
trying to login using twitter
this screen pops up atleast twice
this happens

help

[sinful yoke]

turn on developer mode and then turn it off, then login again

[carmine hedge]

i'll try it

yeah it doesnt work

[sinful yoke]

ahh

what phone do you have

[carmine hedge]

redmi plus 5

xiaomi

i can play the game just fine

but i cant login with twitter

[sinful yoke]

do you have other binds?

[carmine hedge]

no sadly

[sinful yoke]

mm okay

lets see

do you have twitter installed?

[carmine hedge]

yes of course

[sinful yoke]

generally with this issue we cant figure out the problem, but do you mind uninstalling twitter, restarting your device, and then attempt to login again?

[carmine hedge]

i guess i could

[sinful yoke]

if you dont want to uninstall twitter, you'll have to contact customer support and they will have to help you work around it, as the issue is pretty obscure

[carmine hedge]

yeah i guess so

i tried linking my guest account with facebook and it works fine

[sinful yoke]

yes its solely twitter that has this issue

its very rare now though

[carmine hedge]

and i can login with facebook

interesting

new development is

when i click twitter login without twitter installed

the game just crash right there

[sinful yoke]

did you restart your device between?

[carmine hedge]

yeah of course

guess i need customer support for this

[sinful yoke]

more than likely

[placid kite]

anyone know a way to see all my skins? i came back after like 3 months (broken phone) and i cant remember what skins i have xD

[steel atlas]

dat only works on skins available in the shop...

[misty crow]

^

there's no way unfortunately

[misty crow]

Isn't that something you should be asking bluestacks support

it should be able to anyways

[delicate surge]

You're Everywhere... Aight remove it and will start to experiment

[granite cedar]

Can someone help me with this...

[terse maple]

hello

can anyone help me to recover my acct

[carmine hedge]

Go email yostar

They can help you with that

[terse maple]

thanks

[carmine hedge]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[terse maple]

sorry can you please guide me where to email it

i'm at lost due to forgetting to bind my acct

cant retrieve it T_T

[carmine hedge]

It wouldn't hurt to email to yostar about the issue

for suspected account hacked who should i contact

[terse maple]

how?

[carmine hedge]

both my twitter and facebook was unbinded

Can you still access your account

[misty crow]

@terse maple please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system

@carmine hedge do you have any other bind methods?

because it's impossible to completely unbind an account on the user side

[carmine hedge]

i lost access to a the yostar account

[granite cedar]

Is there any other way to topup azur lane?

[carmine hedge]

but with recent transaction from IOS google store

[misty crow]

So you can't use your yostar account for whatever reason and your fb/twi is mysteriously unbinded

[carmine hedge]

yes

[misty crow]

do you still have your account

[terse maple]

sorry i lost my uid but i can give my server device brand model and os

[carmine hedge]

initially when i open the app i have this message UID does not meet with token

and when i relogin fb and twitter both account brings me back to tutorial

[misty crow]

@granite cedar other than credit card, giftcard, direct charge to phone line biller, no

were you trying to log into a new device

or log into your account after reinstalling?

[carmine hedge]

no

i lost connection with the game suddenly

and it brought me back to the login screen with this message 'UID does not meet with token'

So I asked yostar to unbind my account, and I'm redirected to playing the tutorial. I checked what server I was last on. Is my account recoverable by any chance?

[misty crow]

@carmine hedge please ensure you've selected the correct server

[carmine hedge]

I have the UID if that helps at all

[misty crow]

@carmine hedge So you asked them to unbind presumably your yostar account and didn't have any other bind?

[carmine hedge]

I forgot the passwords to all of my logins

[misty crow]

well yes it is recoverable

[carmine hedge]

And because I got a new phone last week since my old one fell into the toilet

Idk how to login

Yes i double checked

[misty crow]

so you cannot rmb your fb/twi log in, and you don't have a yostar bind and now you're here?

ever thought of maybe resetting your fb/twi password

and regaining access to those

/techsupport @carmine hedge

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

well pls contact them anyways

[carmine hedge]

Ehh my email is out of reach

[terse maple]

sorry very noob here T_T is there a chat support there?

[misty crow]

if you have no idea how to email

the other way is directly messaging them on discord

which is probably harder for you

[carmine hedge]

Should I continue the email conversation with them, or should I email them again under a new request?

I sometimes make bad decisions

[misty crow]

Email a new one since it's a separate issue

[carmine hedge]

Ok

Thank you

[terse maple]

oh thanks some one replied to my email i hope my acct gets fix T_T

[boreal tree]

So I got a new phone, and when trying to put my account on the new phone I may have accidentally set my old phone to access the account it made for my new phone instead while I was trying to figure out how to access it. So I don't have access to my old account, or at least I don't know how to access it. Any way to access that account? I believe the Yostar linking was overridden to connect to the new account, because that or Twitter just brings up the new account.

[spring grotto]

So when you were logged into your old account originally, did you bind it in the settings menu to Twitter or Yostar?

[boreal tree]

Yostar, but when I tried to login on the new phone, I though I just entered in the code it sent my email, and then it linked the new account to my Yostar account.

Apparently this was incorrect

[spring grotto]

But did you bind it in the settings menu when you were logged into your old account?

[boreal tree]

Yes

I did for the popularity event a while back

[spring grotto]

Okay. If you did, you just need to log into Yostar on the title screen, issue a new code there as well, and then choose the correct server. Your account stays on the server that it was created on. So if you haven't tried yet, please do try logging into all the servers. And don't pay attention to the character icon on the server selection screen as that won't show up until you fully log into the server

[boreal tree]

Ok I'll try it, thank you

It still put me in the tutorial even on the correct server

[spring grotto]

Can you try all of the servers, just to be sure?

[boreal tree]

Sure though I'm fairly sure I was on Washington

All 4 put me in the tutorial

[spring grotto]

Okay, so that means the account wasn't bound properly to Yostar then, or perhaps you might be using the incorrect email to log in (if you have multiple emails that you use). Do you happen to have your UID from the account?

[boreal tree]

No, only the name

[spring grotto]

Okay. If you don't have the UID, you'll need to contact customer support w/ your account information (such as in game name, server, commander lvl if possible) so that they can check on it on the backend for you and help w/ the recovery process

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[boreal tree]

Alright, thank you for your help!

[spring grotto]

[fleet condor]

is this the right place to go for purchase issues?

[spring grotto]

What's the issue exactly

[muted swallow]

Hi, guys, I have some problems with My account. In a short, I have reinstalled game and Previously binded My account to FB, but when I opened the game it showed me tutorial and then asked to create New account. I did it but I dk how, but game account automatically binded to My FB with all of My progress. Now I don't know what to do(
If anyone knows how to solve this problem, please tell me.

[fleet condor]

when i try to purchase an item it shows this error

[muted swallow]

I know my UID, my Nickname and other details

[spring grotto]

@muted swallow What's your UID?

[muted swallow]

One moment, please

[spring grotto]

Sure thing

[muted swallow]

270784043

[spring grotto]

/checkbind 270784043

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Jan 2, 2020, 1:55 PM

[spring grotto]

Okay. So your account is indeed bound to FB

So the issue is just your server choice. Your account stays on the server that it was created on. So if you haven't tried yet, please do try logging into all the servers. And don't pay attention to the character icon on the server selection screen as that won't show up until you fully log into the server

[fleet condor]

here's the issue

[spring grotto]

@fleet condor Gotcha. For that, try going into your phone's settings and then fully logging out of your Google account and then logging back into it

[muted swallow]

@spring grotto , But what if I linked this FB account to a new gaming account, quite by accident. It's enough for me to just try to log in on the server where the account was created, so that's right, isn't it?

[spring grotto]

You're not able to link two accounts to the same FB. And as shown by Nimi bot above, your old account is still linked to FB so it's impossible for a new account to be bound to it

So just try logging into all the servers

[muted swallow]

Ah, got it, thank You!)
I'll try it In the near future and immediately write, whether it turned out

[spring grotto]

Sounds good

[muted swallow]

Ah, you also said not to pay attention to the server selection icon. Is this the one on the screen below when you enter the game?

[fleet condor]

alright so what happens if i buy a trade license before it expires

[spring grotto]

@muted swallow You need to go to the server selection screen, but don't pay attention to the character icon. There's an icon to show if you have a character on that server, but don't pay attention to that as it won't show up until you fully log into the server
@fleet condor You can buy them a couple of days before they expire. It'll just stacked/refreshed iirc

[rich raptor]

Hi guys, i don't know if this is just my bank having some problems but i heard this is a known issue occured in the past so im asking here before contacting support.
The last 2 lucky bags (the 2019/2020 gems +skin and other stuff packs) i bought were technically charged twice, because i still have the pre-charge payment in the date i bought them but i also have the payment itself, so for every lucky bag i spent 66€ instead of the normal 33€. The payment for the bag i bought the 23 went through the 27, and the one for the bag i bought the 26 went through the 31.

[fleet condor]

so i dont lose the resources?

alright thanks

[muted swallow]

@spring grotto you mean this one?

[spring grotto]

@rich raptor Try a refund through Google/Apple firstly to see if they'll refund it. If they don't though, contact AL support at that point and let them know it wasn't approved
@muted swallow Yepp, that one. So from there, try logging into all the servers

[muted swallow]

Ahah, thank You very much!)

It works!)

[rich raptor]

The play store only shows the actual bag payment, so I'm not sure i can refund it

I could try waiting and see if the pre charge disappears, and if it doesnt contact support

or actually, my bank

[vocal plaza]

Can anyone kindly advice? I’ve checked with everything, emailed Yo-Star and asked away in several community groups but it’s still the same, I’ve been having this problem ever since Jan 1st please help.

[spring grotto]

Hm...usually 200230 is an issue where the user is cancelling the purchase. I'd suggest trying to restart the phone if you haven't already and clearing the game cache. As well as perhaps trying a different network connection

[vocal plaza]

I’m an iOS user and yes I’ve restarted my phone multiple times it didn’t work still. Clearing the game cache as in deleting the game and redownload it? And too bad I’ve got no other network connection at the moment, am using my phone’s data.

[spring grotto]

Well cache clearing is for Android only. Apple only has offloading apps which you could try if you'd like. If none of that works, you could try a reinstall or a file repair from the settings menu in game

[vocal plaza]

Well I tried file repair as well as reinstall the game but it didn’t work. What’s left is to try a different network connection and hope for the best I guess. What weird was I’ve been purchasing for over a year now on my phone and never once did I ever encounter this issue. I received msgs that asked me to try a new payment method if there’s insufficient balance in my bank account and I understand but this 200230 msg just pop right up everytime I tried to purchase like it didn’t even load at all or connect to my Apple ID. Anyway thanks toaster strudel. Just couldn’t afford to miss the skins :/

[spring grotto]

No problem. Hope it all gets solved. As a last resort, you could open up log mode, get a screenshot of the logs when you're getting that error and email it to support to see if they can give you some more insight to it

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[spring grotto]

steps for opening log mode

[vocal plaza]

I really appreciate it Toaster, you’re by far the most helpful person I’ve come across with. I’ve emailed tgt with the logmode screenshot and yeah hope it all gets solved. Happy new year toaster

[spring grotto]

No problem at all and you as well

[north drift]

I'm having trouble with hard event map ...
Could you please provide a solution for this problem ?..

[carmine hedge]

I've sent them an email about my lost account and i didn't get an automated reply, what does that mean?

it has been about an hour now since I emailed them about my request.

[muted ether]

There is map bug,the boss fleet won't appear

[spring grotto]

@north drift try restarting your game and possibly your device
@carmine hedge what email did you send it to?
@muted ether restart your app. It's a slight connection hiccup

[carmine hedge]

[e-mail]

[muted ether]

OK ,now it fixed after restart

[carmine hedge]

should i bother to send them another one?