tech-support

[sinful yoke]

did you bind in the title screen or settings do you remember?

[tough geode]

i try to play on my new device and i did not knew about binding before entering

and binded in setting of android phone

under same facebook account

[sinful yoke]

do you remember your username and server?

[tough geode]

i remeber server Aurora

forgot username that i had as it was a long time ago

i know it was berkyt

does game sends notices that there is another account under same email

[sinful yoke]

yes it does

[tough geode]

how can i activate this

as i did not receive any notice

[sinful yoke]

by attempting to bind in settings

you should contact customer support though, as they’ll be able to locate you account via username and server and see what’s going on with your binds and account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

there are some methods above, only do one at a time
make sure to include your username and server and they will get right to helping

[tough geode]

well i dont remember my old username

[sinful yoke]

who is Berkyt if its not your username?

[tough geode]

this is new one on Aurora i created accedantly

[topaz sky]

@tough geode u need to have ur username or uid to recover the account

Can u like try closing the game completely and then login from Facebook in the server selection screen and then select avrora

[sinful yoke]

if that helps 🤦‍♀️

[jolly plinth]

Wait if u lose your acc u can resort by uid

Restore*

[viscid ermine]

I finally got the email address from here. I couldn't get it from the "Help" because it crashed any time I tried selecting an option. Once it didn't and I got the Discord link before it did, which is how I found this. I've sent repeated crash feedback reports with a copy of the tech details but haven't heard anything back. Now I can try the email. Hopefully, I'll actually get a reply. Every time I try to bind my account to FB the window to link to FB pops up blank and sits there for a bit before the crash popup appears asking me to send a report. It happens both on my tablet and my VM. I tried both to see if at least one would work and nope. I have 2 accounts now because of not being able to link them.

[sinful yoke]

do you have facebook lite installed?

@jolly plinth yes

[viscid ermine]

Yep.

On both the VM and the tablet.

[sinful yoke]

can you uninstall it and try again?

[viscid ermine]

If I uninstall it without having it bound to my FB account, won't I lose all of my data up to this point, or do you save it on your server as well so I can start from where I am at?

[sinful yoke]

facebook lite?

you dont need facebook lite to login

[viscid ermine]

I thought they would reply to a feedback report that has my info. So, the feedback report with tech details doesn't do anything?

I can log into FB anytime through a browser which is extremely rare. The only reason I've used it in the last 10 yrs is for games that ask to link to it.

[sinful yoke]

iirc azur lane refuses to work with it

you would have to login by uninstalling fblite and entering all your credentials manually

[viscid ermine]

I wish they would let us know not to bother with it so I don't waste my time. Ok, I'll try emailing them about it. Thanks.

[sinful yoke]

so you will not uninstall fb lite?

[topaz sky]

Hmm

[carmine hedge]

What the $$$$

Where is my recovery

Azur lane boss theme intestifies

[sinful yoke]

it takes customer support at least 2-10 business days to respond please be patient

[carmine hedge]

@sinful yoke i only have 6 hours left

[viscid ermine]

Sorry. Had to do something. Ok, I checked my tablet and it doesn't have it on there anymore. I forgot that when I found out I was able to uninstall it instead of just disabling it, I did it. Not too long after I bought the tablet.

Like I said, I don't use FB except to link games to it.

[carmine hedge]

Ah

I dont get how you do it but congrats

[sinful yoke]

@viscid ermine if fb lite is uninstalled, can you try binding your account in settings now? it shouldnt be a white screen

[viscid ermine]

On the tablet it is now bound to FB. The one I play most on, my VM, still won't Bind.

[wide siren]

Azur lane is too big on my storage. I dont even download audio and l2d update. Is there still no way of moving the game to external?

[sinful yoke]

does it have fb lite still? @viscid ermine

[viscid ermine]

I'll see what I can do with it. Thanks for helping with getting the one working at least.

No.

[sinful yoke]

@wide siren it should be a little over ~2gb max, how big is it right now?

@viscid ermine clearing cache may help

[viscid ermine]

Only 2 gb. lol That's why it's on my 32 gb tablet and my VM. The VM is pretty much unlimited storage which is why I started on it before putting it on my other.

[wide siren]

1.96gb without voice and i dled 1 or 2 l2d.

[willow forge]

mine says 2.79 GB with full voices and l2d downloaded

EN client should be slightly less

[viscid ermine]

I cleared the cash and tried again, No good. It's got to be some kind of software conflict since the game wasn't designed for VM's anyways.

My VM shows 1.54 GB for App size and 1.28 GB for User Data for a total of 2.82 GB with all updates. My Tablet shows 1.55 GB app size and 1.25 GB for User Data for a total of 2.8 GB internal storage used.

[sinful yoke]

@willow forge reinstalling will clear up a lot of that

[willow forge]

CN client is bigger just so you know

we have more content

[sinful yoke]

theres not much of a difference

at least my jp client is just slightly larger, but I havent reinstalled in 2 years

all the bloating

[willow forge]

my phone has enough storage anyway

[sinful yoke]

:yeptune: alls well

[rustic cedar]

Does the game run on Android 10? Wanna make sure before I update

[sinful yoke]

yep

if you experience any issues, a reinstall should fix it up

[rustic cedar]

Awesome thank ye

[old thunder]

I just changed phones, how do I get my account on my new phone?

[sinful yoke]

did you bind your account,

?

[old thunder]

Yes

[sinful yoke]

login at the title screen and make sure to choose your server before pressing start!

[old thunder]

Is that all?

[sinful yoke]

yep

[candid jasper]

i tried buying the christmas pack but i didnt get it

the money was taken from my account

[sinful yoke]

the lucky christmas bag?

[candid jasper]

yes

[sinful yoke]

is it still purchasable in the shop?

[candid jasper]

yes

[sinful yoke]

contact customer support and make sure to include your uid, server, username, and a receipt if possible

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

forms of contact are up above

[candid jasper]

thank you

[sinful yoke]

only do one at a time

[candid jasper]

quick question - would it be faster to contact email or dm yostar staff?

[median needle]

you can only send an email. if you dm staff they'll direct you to their email.

[candid jasper]

ah ok thanks

[sinful yoke]

@candid jasper its neither

@median needle read the bot messg its different

they can contact whoever they want as long as its the 3 listed forms

[median needle]

oh they reopened dms. cool.

[candid jasper]

ok, thanks

[willow saddle]

im having problems logging back in with my twitter

it opens my twitter app and asks for authorization, but doesn't bring me back to azur lane like it used to

and when i tab back into azur lane its stuck loading

[sinful yoke]

it just stays on twitter?

[willow saddle]

yeah

[void field]

Hi, can i ask for help about recovering account?
I accidentally logged in via tweet although i was binding my account to FB. And currently i can't log in via FB since it prompts me to change my name first although i still can use the FB lite or messenger just fine

[spring grotto]

So just to ask, your account is actually bound w/ FB?

[void field]

as far as i could remember yea. i've checked it in my fb setting on the list of app/game i've logged fb into and it's there

[spring grotto]

Okay. And so what exactly is happening when you're trying to log into FB on Azur Lane?

[void field]

my fb got flagged for fake names recently, which prompts me to change it and provide my id first whenever i want to log in from new place i.e AL for now. though i can still use it from FB lite or other browser i haven't logged out

[spring grotto]

Hm...well you would either need to fix the issue w/ FB or if it's not possible to fix, you'll need to contact customer support and let them know that you're not able to access your FB account anymore and need help recovering your account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[lucid orbit]

how to make urgent commision list auto update without restarting the game?

I just recently moved from ios to android and I noticed that my urgent commision list isnt updating without restarting the game unlike in ios

[void field]

got it, i'll try to DM them for now, thanks

[spring grotto]

@lucid orbit There isn't, sorry to say. You need to refresh w/ the server to fetch the new commission list for the nightly urgent commissions. And there's no built in function in AL for that

@void field No problem at all

[lucid orbit]

but in ios it did refreshed itself

even without restarting the game

is there any difference between ios n android client?

[spring grotto]

Not that we know of (besides the obvious one being built for iOS and one being for Android). And personally on my iOS device, I also have to relaunch the game to refresh my list as well

[lucid orbit]

mmm thats odd, i usually just went there n they appeared

was on old iphone 6s

[sinful yoke]

mine usually refresh by itself

[spring grotto]

Eh, mine never have that ive noticed

[lucid orbit]

soooo, is there any way to change that? I kept missing urgent comission n its annoying to restart

pls help meh

[spring grotto]

No, not that we know of, sorry to say. Since the games been out, it's always been common to reload the game to refresh your nightly urgent commissions

[lucid orbit]

orz cant be helped, thank you though man

@sinful yoke what device r u using? sry for pinging

[sinful yoke]

iphone 8

[lucid orbit]

thank you

[carmine hedge]

https://cdn.discordapp.com/attachments/658930594033434624/659265463980785684/Record_2019-12-25-13-24-50_41be58ba4732ca6a1097a3b2524cd3ac.mp4

Ah

Sorry this phone dont supposed screenshot

@sinful yoke this is my main account

Level 39 commander

Secretary is 28 stab wounds

Her custom name

Eugen

[amber kelp]

Hello where do i report a bug?

[spring grotto]

The channel #bug-reports

[amber kelp]

Sorry didnt see it jn

Thanks haha

[spring grotto]

No problem

[heady cloud]

I can't put forbin i to dorm 😐

I can't any ship put into dorm

Reset help if somone have the same

[frigid kestrel]

Hi anyone know how to fix this? Cant buy any gems

[wraith grove]

HI
i didnt log in to mu account for a long time ! now when i log in they send me to tuturial again ! i picked the right server too

[slate pewter]

Same for me, i wrote in the help section of the game but o suppose it's not the right day to receive support :p

[stray coral]

wub

@frigid kestrel try resetting the game and see if that does anything, most bugs can be fixed like this

@wraith grove this usually happens if you don't bind your account to Yostar/Facebook/Twitter, your progress will be lost and recovery would take some time. Just to be sure, try all of the servers available to see that you didn't pick the wrong server

@slate pewter yeah for you I don't know what else to say but godspeed . I don't think there's a dedicated user to handle #tech-support

@heady cloud now that you mention a reset, try actually doing that and see if that fixes it

[heady cloud]

I did it @stray coral and it fix it in morning.

[stray coral]

good for you, happy dorming

[dark furnace]

No Kinu retrofit?

[stray coral]

yeah that's the thing......

for some reason EN is not getting Kinu Kai

hopefully devs handles this tomorrow

[frigid kestrel]

I reset the game but problem is still there

[stray coral]

@frigid kestrel https://docs.google.com/spreadsheets/d/1CUdCW5QnJ0Qm4iSsET8HerXXx4YXSmQyaM1wSQt0ZKw/edit?usp=sharing

I do recognise this bug

there's a potential fix where you use a VPN to your wifi

go check it out

[polar bridge]

Is there any way to recover a lost account. I lost all the data on my phone and now have a new phone. I also never linked my Azur lane account to anything. Is there any way I can prove my identity to get my account back?

[spring grotto]

You'll need to contact customer support w/ your account information and let them know that you need help recovering your account

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[polar bridge]

Thanks that’s super helpful

[signal cedar]

how do i unbind yostar account?

i hadto change my email -w-

[spring grotto]

You'll need to contact customer support as well as only Yostat staff are able to edit Yostar binds

[pale pagoda]

club is a required argument.

[surreal surge]

I got an iPad for Christmas. I bound the account to the iPad but it crashed during the tutorial. I repeated the tutorial and when I go to bind my account in the iPad it says it can’t because it’s bound to a different iPad. How do I fix this?

[spring grotto]

So you're trying to move your old account onto your new iPad?

[verbal flare]

@surreal surge If you previously have your account bounded to a twitter / FB / Yostar, you can skip the tutorial.
When starting the app, you will be soon be in “landing page”
There’re a few selection :

1. Twitter
2. Facebook
3. Yostar
   Choose one of them and type your account data. Then done.

[lilac wave]

May i ask something?
Why i can't i Bind my twitter?

[daring roost]

I bought something yesterday via Apple Pay but didn’t receive it. Can someone help? Where to post it?

[signal cedar]

I doubt i can change the yostar acount email..

[spring grotto]

@lilac wave Hm...have you tried restarting your device and as well as clearing the game's cache?
@daring roost You'll need to contact customer support w/ your account information along w/ your purchase receipt

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

@signal cedar You can, you'll just need to wait for support's response. Please do realize that they're based in China so they only work on China's timezone. And if they have a backlog, they can take (on the long end) about 4-10 business days

[signal cedar]

how would i do that exactly?

[daring roost]

Thank you I will write an mail!

[signal cedar]

just contact them to change yostar account email?

well its like 3am..

there

[spring grotto]

You can either send them an email or send a DM to the two specified users in the bot message

[signal cedar]

oh derp. theyd be asleep by now tho yay.

[signal cedar]

well time to wait anyways

i dont see chewinggun..

[sinful yoke]

chewinggun#2258 ?

I am able to @ him

[signal cedar]

was trying to dm for some support

on changing the yostar account email..

couldnt

[sinful yoke]

try dming gale then if you cannot dm chewinggun

[signal cedar]

ah.

what time they usually around if you dont mind me askin?

[sinful yoke]

7pm-5am pst I believe

[signal cedar]

ah..

alrighty thank you

[signal cedar]

well aslong as i can recover azur lane then ill just stop caring for gfl..

[languid elbow]

so i installed al on my emulator cause im lazy and wanna not have to pick up a phone and it forced me through the tutorial and now i cant log into my account?

like i wanna get my account on the emulator and not start over

ah nvm found it hidden on the main menu when u first start

[signal cedar]

well i got my email back

[finite vale]

Goodafternoon. can i ask for help in purchasing gems

i do have a problem and I'm new in azur lane

[keen orbit]

How do I make a yostar account, or rather where would I go to make one?

[finite vale]

I do encounter this error message when I am purchasing gems

[keen orbit]

Nvm figured it out, you don’t need to make a yostar account, you just needed in enter an email to bind the account to

[spring grotto]

@finite vale If you still haven't been able to fix it, please try logging out of your Google account in your phone's settings and then logging back into it

[finite vale]

i tried. still the same error @spring grotto

[spring grotto]

Hm...and you fully logged out of your account in your settings?

[finite vale]

fully logged out my google account. yes.

[spring grotto]

Gotcha. Hm...that’ll usually always fix it if it didn’t work though, we personally don’t have any other workarounds, sorry to say. I’d suggest getting the logs of when you’re getting that error and then emailing that screenshot to support at ‘[e-mail]’ along with your account information

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[spring grotto]

steps for opening log mode

[finite vale]

i already emailed yostar yesterday and recently. if i email them now i wonder if it will be mark as a spam ?

[verbal flare]

@finite vale wait up to 13 business days

Saturday and Sunday won’t count.

If you don’t receive any messages after 13 business days, send a follow up e-mail. Otherwise, it might be mark as a spam. But usually, it makes your case e bit more complicated, from my experience in many other games

[finite vale]

Thank you guys

[vague crag]

wheres maintenance

[finite vale]

i just opened the log while purchasing and now it's working

[vague crag]

oh there it is

[hard reef]

Hello (: I know the game is under maintenance but since yesterday I dont have any notification from the game anymore or I checked and on my.phone and game notification are turn on 🤔 ive a samsung s8 (: thanks ❤

[rough flicker]

@hard reef I have the same probably it started for me months ago. You get notifications but once you open the app. I also have an s8. I think I read online it had something to do with the phone.

[versed hollow]

im playing only on emulator, can i buy gems trough the emulator?

[whole zodiac]

hello, after an OS update for OnePlus6T devices that upgrades the Android version to 10, the game is stuck on the default loading screen - is this Android 10 specific/known issue? I can provide a screenshot of the logs, where it seems that the assest loading stage is failing

[storm cliff]

Yo my game won’t work

It just keeps staying on the loading screen

[amber herald]

Hello, Please help me, i have a problem: i installed the game on a new phone and immediately connected for Facebook, the game created a new account and connected my facebook to it, and now I sweated my account, what should I do?
PS: i have a screenshot of mу old account

[storm cliff]

I’m stuck on this screen and I’ve been here for 3 hours

[carmine hedge]

The game consistently gets stuck here when launching, is this known?

[glossy panther]

Not able to purchase anything in the shop :error invalid input:
and everytime I log in it says invalid parameters provided to api

[spring grotto]

"Checking for updates" is a connection issue, try restarting your device and network router and/or using a different network connection firstly @carmine hedge
@glossy panther try logging completely out of your Google account in your phone's settings and back into it. If that doesnt try, try clearing the games cache if you haven't already and restating your device

[steep temple]

just keeps freezing like that and wont progress further

[lucid plinth]

Just seen the same a couple of times myself on the daily shelling mission

The one under 'Tactical Training'.

[spring grotto]

@steep temple can you get the logs of when you're getting that freezing?

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[spring grotto]

steps for log mode

[steep temple]

gimme a sec

[lucid plinth]

Like that?

[spring grotto]

Got it. Thank you

[lucid plinth]

Is yours the daily/eldridge/shelling one, Sperrbear?

[steep temple]

hard morde

mode

[lucid plinth]

I've been able to do daily hardmodes on 8-2, and a daily escort mission, without a problem.

Huh, weird.

[steep temple]

8-3

but the eldridge shelling wont work too

[lucid plinth]

Wow, someone who ISN'T painfully short on cruiser prints? :)

[whole zodiac]

still stuck on the default loading screen after OS update

[spring grotto]

Try clearing your cache and if that doesnt work, you might need to reinstall at that point if you have your account bound unfortunately

[golden ledge]

if i accidentally close the game while downloading, do i need to download from the start again?

[lucid plinth]

It should just download the files it needs, it won't re-download what it's already completed.

[whole zodiac]

will try, thanks

[naive kiln]

After update can't login

[round rock]

Boss stage stuck at warning

Keeps flashing

What do?

[strange meteor]

Stuck on Hard mode is known bug, but I'm getting stuck on A1

[round rock]

Oh it's getting looked at

They are aware its an issue

[carmine hedge]

@spring grotto thanks, apparently switching to LTE and back to wifi fixed it

[lyric patio]

I can't buy any gems because the Buy button isn't working, anyone else having that problem?

[sullen river]

Does anybody knows why my Google Play balance doesnt update in Azur Lane?

[carmine hedge]

All the boss levels are bugged for me

[sullen river]

I just bought a gift card to buy the new Bag but my balance in the games doesnt update

[carmine hedge]

hard mode boss, event boss, warning sign bugged

[barren sentinel]

I don’t think I got a skin from one of the lucky bags i bought

I used but I don’t have 2nd kimono skin

[sullen river]

I just checked it and Azur Lane is the only game that doesnt reflect my new Google Play balance

[steep temple]

working after new install

[barren sentinel]

The z35 skin is the only one coming up as owned and I’ve used both

[spring grotto]

@sullen river hm...cant say for sure, sorry. They clearing the games cache and restarting your device as some simple first steps, I'd say
@barren sentinel you got a duplicate then if you got all the other items. One of those bags is for the older New Years skins

[barren sentinel]

Oh okay thank you

[spring grotto]

You were refunded gems as well for it

[lyric patio]

any other iOS players have trouble buying gems or is it just me?

[sullen river]

Yeah the whole payment system seems to be bugged

[young compass]

Game stuck at loading screen in Android 10. Need fix. Thanks dev!

[sullen river]

Lets give them some time, they will solve it eventually

[lyric patio]

I should have bought my gems last night

[low compass]

Heyo. So I had the game on my tablet, but unfortunately it went and died on me so I installed it on my phone to try and play it there. Problem is that I have no clue what my info was for my account, so I can't transfer my account at all. Any way to get it back, or is it lost forever?

[noble wyvern]

are the new chapters really gonna be released in 50 hours or is the game just messed up?

[misty crow]

that's the norm

@low compass did you bind at all?

[lyric patio]

got it after getting a small update

[simple goblet]

hello ^^ i purchased gems and was charged to my credit card but did not receive the gems. who can i reach out to, to get this fixed?

[carmine hedge]

i have like 1.5gb left on my phone and google play says that its not enough for the update

what sorcery is this

[rose mirage]

question for the invite for arknights it takes me to the g store page to download but when i click download it doesnt do anything but pop a white window why is that

[misty crow]

@rose mirage ask that on the AK server

[storm cliff]

Help I’m stuck on the loading screen it’s been many hours

[hard reef]

try to restart

[storm cliff]

I have

[rose mirage]

is there an ak server?

[storm cliff]

Many times

[rose mirage]

i didnt know

[misty crow]

there is an AK server

why wouldn't there

[hard reef]

scroll, iirr someone already answer for the bug of loading screen o:

[storm cliff]

If I’m on iOS and I delete the game and re install will my data still be there

[rose mirage]

i didnt know

[storm cliff]

When was the loading screen addressed?

[misty crow]

@rose mirage it's supposed to be in the email

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[low compass]

@misty crow Don't think so. I have receipts from gems I've purchased however, if that helps.

[misty crow]

@simple goblet @low compass please contact them as per the message above

[rose mirage]

okay thanks

[simple goblet]

I have! Thank you.

[rose mirage]

i just got too excited and just click the dl link without reading the full thing

[low compass]

Sure thing, thanks

[storm cliff]

Wait there’s an email?

[amber herald]

who can help restore my account please?

[misty crow]

@amber herald scroll up

[carmine hedge]

Help, i'm trying to login my acc in emu with fb bind but theres empty like new acc

[misty crow]

it won't indicate if it's your first log in on a new device

[carmine hedge]

[misty crow]

try all if you're not sure

[drowsy plaza]

does this goes here

[misty crow]

restarting should fix it

[carmine hedge]

i'll try to press login then

just to afraid to lost my account

oh it works, thanks btw

[misty crow]

no prob

[amber herald]

The game created a new account and connected my facebook to it, and now I sweated my old account, what should I do?(i didn't find any information)

[misty crow]

sweated?

[low compass]

So I sent the email, and literally seconds later I get one back that looks like an automatic message

Should I just reply with the same email or wait?

[amber herald]

*lost

[storm cliff]

If I delete the game on iOS and then redownload it Will my account be deleted

[misty crow]

no

[storm cliff]

Thanks

[misty crow]

@low compass yes, but with any missing details like username or what not

/techsupport @amber herald

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[storm cliff]

Do you know how to stop the loading screen glitch? I can’t find it on known bugs

[low compass]

Got it. I already included as much info as I could, so I just copied and sent the email again.

[worldly fern]

uh are some of the cut scenes freezing the game?

[misty crow]

yes

[worldly fern]

is there any fix?

[midnight magnet]

Hello im reaching out to make sure but i just played the new operations A1 map and the boss fleet when i played it in auto mode the game speed it up by atleast 50 times the normal speed and i got a clear time of like 3 secs its happend twice and im uncertain if its an bug or whats up.

[misty crow]

@worldly fern not yet

@midnight magnet it happens sometimes, it;s fine

[jovial sigil]

I bought both shogatsu lucky bags but didnt receive skins. Anyone know if i'm doing something wrong?

[misty crow]

check mail

[jovial sigil]

I did :/ i received evrything but the skins

[misty crow]

did you receive extra gems

it's possible you received a dupe skin

and were awarded the equivalent in gems

[storm cliff]

I’ve emailed the support email but I haven’t got a reply yet, are they just busy or am I missing something that I should be saying.

[misty crow]

they are busy yes

[storm cliff]

Thank you

Do I need my hashtag number?

Sorry I meant my UID

[misty crow]

it would be more helpful

[storm cliff]

Damn I can’t get it

I can’t get into the game

Is there a way to get my UID other then in game?

[misty crow]

@storm cliff which loading screen were you getting stuck on

[storm cliff]

The one that has the 4 yellow birds on it

[misty crow]

as in which background

[storm cliff]

This one

[misty crow]

try using a vpn

[storm cliff]

Okay

To which location

[misty crow]

try somewhere outside your home country

[storm cliff]

Okay

[misty crow]

america, singapore

[storm cliff]

Didn’t work

Still loading indefinitely

This started happening right after I connected my account to a yo Star one

If I delete my game and redownload it will I lose my account

[misty crow]

no

[storm cliff]

I’ll try that then

I just deleted and redownloaded my game and it keeps putting me back to the tutorial how do I get my account back

[misty crow]

select the correct server

[storm cliff]

I did

Lexington

I tried all the other servers too

[valid pumice]

Hello, I've been having a problem logging in recently. Basically, I can reach the "Press to start" screen but once I press or try to login with facebook/twitter/Yostar, the game crashes and restarts. It happens everytime since I installed MicroG on my phone on LineageOS without Google Apps. It was working before I installed MicroG still without Gapps. Is there any log I can check or anything ? This is really annoying. I, of course, deleted and reinstalled the game and all but it didn't change anything.

[misty crow]

there is a way to check logs

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[valid pumice]

@storm cliff you need to log in using either twitter/facebook/yostar from the menu where you can select your server

Yeah but won't the log flush after a crash?

[misty crow]

you could record it

[valid pumice]

If i can ever reach the log mode though, tried that some time ago for 10 minutes with no result

Would have been handy to get a physical file but i'll try again thx

[storm cliff]

thank you all

now i dont have to sit through fox hell again

[valid pumice]

Because doing this causes my phone to display the upper bar and it's super annoying

[abstract brook]

Unable to purchase anything on AL. Keep getting Network error codes. Little confused on what to do so im hoping i can get some direction from here.

[spring grotto]

Try restarting your device and your network router. And/or using a different network connection firstly as some simple possible solutions

[abstract brook]

Mmh, now getting Invalid inputs.

NVM Shouting profanities at my phone worked.

[swift moon]

So I just bought the 2020 lucky bag and I did not recieve anything. The transaction went through and I have the email for the receipt. Should I worry now or should I wait until I get it?

[spring grotto]

Have you checked your in game mail? That's where they're sent to

[swift moon]

Bingo, there it is, thanks for the help!

[spring grotto]

[molten plover]

not really a bug, but it still something that shouldn't be there

also just making sure, anyone else has that white rectangle there?

[flint sun]

I acquired one of the new ships today, got her L2D skin and set her as a secretary but didn’t download the L2D skin update prior. I started it from the options menu, but now when I start the game, my secretary will not appear and clicking anything gets me an endless loading screen:

[spring grotto]

It's an issue at some times w/ L2Ds. Unfortunately you'll need to reinstall as we've never found a more solid workaround for it

[surreal briar]

Is there a way to change the email from the yostar account?

[fleet needle]

nice, oath skin for Javelin and Laffey

but where the FUCK IS MY Z23 oath skin huh?

i don't care

[fossil bridge]

probably better to ask here than on gameplay help: how can i transfer AL to an SD card? or if that is possible? if it is, what should i be doing?

[novel wave]

Hello,
I assumed this to be hopeless buuut ...
Unfortunatly i lost my facebook account linked to my al data ... And i changed my phone ... And with it my al account ...
Have i any chance to recover my account or something ?
Thanks

[hollow plover]

Is it supposed to be in Japanese?

[junior shore]

why does the Lucky Bag cost €32,99 instead of €29,99?

[old garnet]

Is anyone else getting a sectreary glitch? I can't use the new ship

[cunning ether]

good eve, i wanted to bind my account to yostar but the verify email dosent show in my inbox , what can i do?

[sinful yoke]

have you checked your spam?

[cunning ether]

yes nothing there

[sinful yoke]

one second

[cunning ether]

i already have binded my acc with facebook but on a new device it dosent conect to it

[tropic mortar]

hmmm i'll spamm a few pics for a bit

[sinful yoke]

I managed to receive an email for it, so the system isn’t down again (whew!)

[tropic mortar]

soo problem is, somehow my dorm if buggy

[sinful yoke]

@cunning ether have you connected to yostar before?

[tropic mortar]

can't feed ma girls

[sinful yoke]

@tropic mortar does this happen all the time or does the number fix itself after a restart

[cunning ether]

dont know i play it since the beta maybe i have but not on my acc on washington

[tropic mortar]

when i logged in my dorm was full with food

[sinful yoke]

it seems to just be a little desync, if it keeps happening every time you refill, let me know

[tropic mortar]

hmm dunno yet, thought i post it here first. leaving and going in dorm doesn't fix it

[sinful yoke]

@cunning ether are you binding to yostar in settings?

[tropic mortar]

now i gonna try good old restart

[cunning ether]

yes

[sinful yoke]

did you press “generate” to receive the code?

[tropic mortar]

till in a few min. i'll let u know~

[cunning ether]

yes

[sinful yoke]

are there any typos in the email that you didnt notice?

[cunning ether]

nope

[tropic mortar]

mmm reloading whole game worked~

pewww

[sinful yoke]

@cunning ether try restarting and then generate a code again, it might be a desync

[cunning ether]

already done, nothing has change

btw when i try to bind over fb it says account binding with fb/tw failde:100213

[sinful yoke]

that error is when you try to disconnect a bind

[cunning ether]

ok so i should be bind with fb

but if i start the game on another device it dosent find my acc on washington

[sinful yoke]

after you logged in at the title screen?

[cunning ether]

you mean? i logged in via fb at the title screen and didnt see a person on washington

[sinful yoke]

it wont show a person on any server until you login to it on a new install

have you tried entering the server?

[cunning ether]

nope

[sinful yoke]

can you try?

[cunning ether]

i was afraid of overwriting my acc

sure

if you say so

[sinful yoke]

dont worry it wont, if its a tutorial, your account may be on a different server

[cunning ether]

ok that was pretty stupid of me not to try the simples things xD

binding with fb has worked

[sinful yoke]

[cunning ether]

thx for the help^^

[viscid ermine]

Hi folks. I got a reply from tech. They said that if I make an account on my tablet they can force bind it since my VM is crashing when it tries to link up to FB. If they bind it that way, will I still have my VM game as the primary or would it delete it and make the tablet the one I have to go with?

The reason I'm trying to bind it is so that I can play it on my tablet when I need to move the ships. For some reason I can't move the ships on the VM even though I can use the torpedo, air strike, bombardment, sub buttons. I found out I also can't slide the ring on a ship's finger in the VM. (btw they have the wrong hand for sliding the ring on. It's the left hand not the right. lol)

[timber mica]

since the update, when my phone's screen turns off once, boats can't move on the grid anymore, i can do everything in the game except that. it's not a massive issue but having to quit the app every sleep mode is a bother

[viscid ermine]

Exactly. I can do everything except move the ships. That's not a big issue as long as I'm overpowering the enemy but not being able to slide a ring on a finger means I can't marry a ship and get the bonus' from doing that. I agree, it's frustrating.

[thorny osprey]

I purchased gems and never received them.

[still sandal]

does a mobile controller work for azur lane on iphone

[lost steeple]

trying to join battle but keep getting 'not enough slots' have checked dock and storage and both have free space what am i missing

[viscid ermine]

Did you try logging out and back in again?

[spring grotto]

Never seen that before. Where are you getting that error at?

[hybrid pollen]

I apologise if this is the wrong place to ask for this kind of support. Is there any place I could reach to for support if I was stupid purchased the wrong character skin?

[spring grotto]

@carmine hedge Gotcha. Unfortunately we're specifically for the EN version (that is, assuming you're playing JP or CN), so we can only offer some basic advice here, sorry to say. Basic being along the lines of restarting your device, clearing the game's cache, changing your network connection, or reinstalling
@hybrid pollen There is not, sorry. Support will not refund skin purchases

[hybrid pollen]

Kind of figured. I'll just have to pull ryuuhuo. Thanks for letting me now

[sinful yoke]

thats what it says when the game is loading

so its probably a connection error

[random jungle]

Does anyone know if I sign into my account from another country if there are any negative side effects?

[spring grotto]

There are none, but depending on the country, you might need a VPN to connect properly to the game

[random jungle]

@spring grotto So if I log into my german english account to my united states phone in the US should I expect any issues?

[spring grotto]

Are you referring to your AL account or your Google Play account exactly?

[random jungle]

My AL account

[spring grotto]

Gotcha. Yeah, ideally there shouldn't be any issues w/ your AL. But be sure to have it properly bound just in case just for safe practice

[random jungle]

Of course of course, also another question if that is okay?

Do bought gems travel back and forth between android and iOS are do they only show up on one?

Say I buy gems on iOS, they will still be there on android or only show on iOS?

@spring grotto

[spring grotto]

Yepp. Gems are tied to your account server side so there's no issue when switching between devices

[random jungle]

Awesome thank you very much, I appreciate the help here.

[carmine hedge]

Hey so uhh I'm planning on buying two 60 gems but it won't let me go for another one can you guys help?

[spring grotto]

How so? Are you getting an error or something else?

[carmine hedge]

This always pop up for no real reason

[spring grotto]

And you did receive the gems already correct? From the first purchase

[carmine hedge]

Yes

[spring grotto]

Gotcha. Can you try fully restarting your game and possibly your device as well if you haven't already. Usually that error just comes from when you didn't receive the previous gem purchase and the game bugs out

[carmine hedge]

Thx for the help

[viscid ermine]

If they force bind my account from my tablet and the one from my VM, which would I be using when it's done or can I choose which one? I want to be able to move my ships on the tablet when against difficult opponents but want to do most of my playing on my VM, so I would like to keep my VM account.

[spring grotto]

What do you mean by VM exactly?

[viscid ermine]

I can't move my ships on the VM (Virtual Machine) so I figured if I were to play it on the tablet I could and then jump back into the VM.

I also can't connect to FB and I can't put a ring on a finger which I could do on the tablet.

[spring grotto]

Ah, gotcha. Just wanted to double check that's what you meant. If your account is bound (either by you or by customer support), you can have it logged into multiple devices (you just can't play it at the same time). Just make sure you log into your account from the title screen to retrieve your account and then choose the server that you previously played on

[viscid ermine]

That's not what I mean. I mean that I started a new account to try to connect the VM and the tablet but when I try to connect to FB the VM locks up and crashes. So they said the tech support said to make a new account on the tablet and they could "force bind it" so that they're now only 1 account. I just don't want to lose my VM account as I'm doing pretty good with getting the ships I want.

I was wondering if I force bind the accounts would I have to use the new one on the tablet or could I still use the one on my VM?

And have the new one be the sacrifice to the old one.

When they force bind one of them is going to have to be deleted so that they're only 1 account.

[brave lichen]

So, my phone just updated to android 10, and now I can't get past the loading screen. I don't know if I bound the account

[spring grotto]

Well, if by force bind you mean "Move the bind over from one account to another", the account they take the bind from (whether that be the VM or tablet one) will be left unbound and unsecure, but it won't immediately be lost. It'll only be lost if you uninstall the game w/o placing another bind on it after they take the other bind from it

[viscid ermine]

I don't know. They just said force bind in the email. I figured I'd ask here where the back and forth wouldn't take hours email by email. I thought they meant combining the 2 accounts into 1 in their servers.

[spring grotto]

Oh, no. They can't do that. Accounts can't be combined together. Force bind in customer support terms means (in almost all cases) just means taking one bind from one account and moving to another

[viscid ermine]

I can show you the email.

This is it: Dear Commander,
It is important to provide this information in as much detail as possible.

Create a new Azur Lane account on your phone/tablet.
Bind your new Azur Lane account to one of the three: Facebook, Twitter or Yostar account.
Provide to us your new Azur Lane account’s UID.

we’ll force bind your new Azur Lane account’s Facebook, Twitter or Yostar onto your main Azur Lane account. then you can things you mentioned on your phone/tablet

[spring grotto]

Yeah. They just mean that they'll take the bind from your new account and place it onto your old one

[viscid ermine]

Ah. I wasn't positive on what they meant by the force bind. I just guessed. I don't know why but I just can't get the game to link me to Facebook. I can get on with the FB app so it has to be the game conflicting. I don't have a Twitter account and have never heard of Yo-star before. I just don't want to make an account for 1 game.

[spring grotto]

Gotcha. Yeah, they probably either misunderstood or thought you wanted to: make a new account, place a FB bind on that account, and then they move that FB bind over to your old account

[viscid ermine]

Meaning a social networking account. I don't even use FB any more and only remembered my log in info for a game.

Any thoughts on getting my game to connect to FB or I'd prefer being able to control my ships and put a ring on the finger of a ship. Actually, I'd be happy just being able to put a ring on her finger as I can get by without my ships moving.

I just can't get the bonus' without actually putting the ring on it. Even though it's the wrong hand.

[spring grotto]

Hm...you can get support to place a FB bind on your account via the aforementioned force bind they were asking you to do (make a dummy account and place a FB bind on it, then they'll move that FB bind over to your main account). And then you can use that FB bind to log into another device

[carmine hedge]

I keep getting a network error, not sure if this is just for me or for everyone

[viscid ermine]

So, you mean that they could take my one account that is connected to FB to know where my FB account is and then attach my account that isn't able to get past the log in screen, thereby linking them and bypassing the login screen of the one that crashes.

So both accounts would be connected to my FB account afterwards, it's just that one bypassed the login that normally is used to link the two.

I just realized that's what the plan was. Sorry for being a little slow on the uptake there. 🤪

[spring grotto]

Pretty much. The main account will be linked to FB. But to note, force binding WILL remove the FB bind from the dummy account when they move it. It'll only be attached to one account

And no problem

@carmine hedge Most likely just a connection issue as it's working fine and the servers aren't down currently. Try restarting your device and network router and/or trying a different network connection

[viscid ermine]

That's fine. The dummy account is a throw away one anyways. I just wanted to be able to put the ring on the ship finger to get the bonus which I can use the tablet to do and then go back to playing on the VM on a larger screen, with more power, and with waaayy more storage and RAM. The game takes up so much storage. smh

Thanks for your help. That would have taken a long time over email to get me with the program. lol

[spring grotto]

You're welcome

[latent fox]

My friend has been playing the game for a while, but never bound his account to anything. Today, he decided he wanted to bind his account, and when he went to do so, something got messed up, and he ended up making a new account. How can he log back into his old account and bind that one?

[spring grotto]

He would need to contact customer support with his account information and letting them know that he needs help recovering it

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

options for customer support

[latent fox]

Thanks

[tight sage]

is the new shrine dorm supposed to show +0 happyness?

[sick belfry]

My game won’t load

What do I do because I need to transfer data

[civic arch]

Trying to buy gems end up with this error

Tried restrarting and everything

Been a day since like this

[thorny osprey]

I don't see how this discord group is any easier getting ahold of Eurostar then actually filling out and messaging them on the app itself does my question has yet to be answered

[sinful yoke]

the help in game may take longer to respond to as you cannot send out details like screenshots

@civic arch try clearing your cache

[thorny osprey]

I have sent all the screenshots that they needed which is the receipt of purchase I've tried restarting the game multiple times and even restarting the game and then waiting a while and then restarting it back up again

Is there anywhere on here where I can send you guys the screenshot of my purchase along with my server and my commander name

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

above are alternative ways to contact cs

only do one at a time, you can send them your uid, username, server, and the screenshot of the purchase

[thorny osprey]

Ty @sinful yoke I appreciate all the hard work you do keeping track of all these problems and helping us with our problems keep up the good work

[sinful yoke]

helping others is always nice

[cerulean oak]

Game isn't optimized for pixel 3 XL and I can't take a picture with Atago

[scarlet robin]

how to fix perma flashbang during battles

[cunning imp]

I keep trying to log in via Facebook on my new tablet and although it says login successful it doesn’t actually log me in to my account it starts the tutorial like I’m a new player. I double checked my account on my phone and it’s bind with my Facebook account. So what should I do now?

[sinful yoke]

are you logged into the right server?

[cunning imp]

No it keeps trying to put me in Sandy

When I’m in in avora

[sinful yoke]

change your server to avrora

[cunning imp]

Well that worked thank you for the help glad it was a simple fix

[wet drift]

Hey Kawaakari, when I use to tab out of the game and not play for while before getting back on, it would simply ask me to reconnect. After the update however, even after reconnection, I can't do anything unless fully killing the game and restarting.

Is this a known issue, or should I report it?

[keen mirage]

Not sure if this is the right place to ask. But in the past like week the notification when commisions are done worked fine but now it often happens where the notification pops up only when I open the game again.

[neat smelt]

soo ive got a gem shop error code should i drop a screenshot in here to get help with it?

[sinful yoke]

yes

[neat smelt]

Halp

please and thank you

[sinful yoke]

@wet drift does it soft lock you? or does the game freeze?
@keen mirage unfortunately this issue happens sometimes and we have no clue on how to fix it the issue in itself is known though, what device are you using?

@neat smelt do you have a stable connection?

[neat smelt]

i should do im running through home wifi

[sinful yoke]

have you had issues before with this error?

[neat smelt]

i had a similiar kind of error last year i think

[sinful yoke]

its generally a connection error, so there might be a hiccup between the game and your wifi

[neat smelt]

cant remember if its exact same

[sinful yoke]

can you try restarting your phone firstly?

[neat smelt]

will do

checked my emails and the last problem i had was a bank gave money game didnt give gems issue that got cleared up nice and quick

heh all sorted kawaa

thanks a bunch

[sinful yoke]

good to hear

[neat smelt]

hope you have a lovely day

[sinful yoke]

you as well

[neat smelt]

but now im broke >_>

[alpine glacier]

Soo I got the lucky bags, and I didn’t get the gold from them. Was the gold a chance drop or a guarantee drop?

[sinful yoke]

it does not say in the items it includes that gold is in

[alpine glacier]

I know for the Christmas bag it did

[sinful yoke]

I dont see it here either

[alpine glacier]

So that’s what it was Decor tokens

[keen mirage]

@sinful yoke I use a redmi note 8 pro.

[sinful yoke]

thank u I will add it to the bug card

[wet drift]

@sinful yoke Sorry I stepped out for a bit. It soft locks me.

[vital dome]

help, my phone crashed with the screen stuck, i can't even switch off my phone.

galaxy s10+

i don't even know the battery level left, i gotta wait till it runs out of battery on it's own

everything was fine until i visited the dorm

[random gulch]

I am stuck, please send help

have been since yesterday

[misty crow]

that's an old loading screen

you'd need to reinstall

[random gulch]

ugh rip

I'll give it a try

[misty crow]

@vital dome try doing a file repair

can be seen here

[vital dome]

Alright, thanks! Will try it

[drowsy steeple]

I bought both 2020 and 2019 lucky bags, but only got 1 costume

[misty crow]

you got a duplicate

so you got gem equivalent

[drowsy steeple]

oic thanks

[tall sinew]

Hello. I have aome problem with the payment in azur lane

Anyone can help me

[misty crow]

please try using a vpn

[dusky jacinth]

good afternoon. I accidentally wrote off money for the repeated purchase of a lucky bag 2020. can I get a bag 2019?

[dim cradle]

I'm curious. Is that purple shield from Littorio?

[misty crow]

it's her skill yes

[dim cradle]

I tot it was bug

XD

Thx

[misty oracle]

was that hotfix to fix clearing mode?

[misty crow]

yes

[misty oracle]

hey ender

on patch note it says feature for clear mode to not confirm line up

cant find a way to enable it

ohhhh dw found it

"fleet lock"

[misty crow]

/techsupport @dusky jacinth

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

Please contact them ^

[dusky jacinth]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[rancid bridge]

I just bought both the 2019 and 2020 value packages for this event, opened both and it only showed me the nagato skin I got from one package. Is there any other way to see what other skin I got that isn't checking every ship for one?

[spring grotto]

Unfortunately there is not. And it is also possible that you got a duplicate skin if you old any of the older New Years skins

[rancid bridge]

Actually, nevermind. I think I got helena's as a dupe and got the gems, cause I'm at 4.8k and I had no gems beforehand

Thanks, yeah I just considered that 😄

[spring grotto]

[proper cairn]

not sure if yall can help but i play the game in an emulator (Bluestacks 4) on a touchscreen laptop and i keep getting ghost tapping that only happens in app not when using the laptop in other applications (laptop in tablet mode)

[tidal marsh]

Why do I keep receiving 'Network Error' everytime I try to login? I've restarted the game but no difference

[normal bobcat]

I'm having issues with the infinite load screen on a new pixel 4. I tried to install from Play Store and APK. Restarted device cleared the Play Store cache and the Azur Lane cache. Nothing is getting me past the infinite load screen.

[ocean tapir]

Azur Lane just gives me a black screen and have to spam the home button like a 100 times to close the app. I've had this problem since the last update

[lilac wave]

@spring grotto I've do that. but still got Error..
*When im tried login with Twitter, looks like my twitter is used by another Account. Then i want to Unbind that Account but i can't Unbind it.

[spring grotto]

So you have the account that your Twitter is currently bound to?

[lilac wave]

yes

but i can't Unbind it, what should i do?

[spring grotto]

You'll need to either place a second bind on the account with FB or Yostar to unbind the Twitter account. Or contact customer support with the account information so that they can get it unbound manually for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

this bot message has the contact options for customer support

[lilac wave]

hmmm... let me try the second Bind method

Thanks for help Sir xD

[spark stump]

@carmine hedge check your lab maybe?

[light tapir]

does anyone perhaps have any tips on preventing Payment issues with buying things in the Azur Lane Shop? I often buy gems/trade license/packs, but about 50% of the time I just get charged with payment Successful and then returning with an error (and without items) to the Azure Lane app. I am kinda getting tired of spamming support with mails everytime

[cloud jackal]

Hello, why there is no B location, only A is 🤔

[misty crow]

time gated

[cloud jackal]

I figured I was thinking I had a bug, or I was 🤨

[carmine hedge]

Hello, I'm new to Azur Lane. I have a small question regarding Accounts.
Is there a way to unbind Yostar Account? Or rebind it to another email?

[sinful yoke]

there is only by contacting customer support

if you do ask them to unbind it, make sure to tell them your username, uid, server, and the email you want them to unbind

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

heres some ways to contact them

[carmine hedge]

Well, thanks for an answers @sinful yoke @pale pagoda

I'll try this options you provided me.

[sinful yoke]

@cedar sentinel when you bound the account with twitter, did you bind in settings?

[cedar sentinel]

yeah i did it

i bind it in settings

[sinful yoke]

and you’re logging in at the title screen?

[cedar sentinel]

yeah but its still return to first session

[sinful yoke]

even after logging into avrora?

[cedar sentinel]

yeah even after logging to avrora

[sinful yoke]

can u try logging into all just in case?

also do you have your uid?

[cedar sentinel]

ahh shit i forgot my uid

ill try again with my twitter

still it didnt work

[sinful yoke]

do you have multiple twitters?

[cedar sentinel]

nope

only one

[sinful yoke]

possibly bind with yostar or facebook?

[cedar sentinel]

i bind it only with twitter

[sinful yoke]

do u still have your old phone?

[cedar sentinel]

yeah i have

i still have my old phone

[sinful yoke]

are you able to get your uid and/or bind to something like yostar?

[cedar sentinel]

ill ask my friend about my uid later

ill come back later so thanks for your concern sir

[sinful yoke]

I’ll be here

[wet drift]

I keep getting soft locked when reconnecting to a prior session. Is that a known bug?

[sinful yoke]

ah is this the one you told me about yesterday

[wet drift]

Yar.

[sinful yoke]

it was like 2am

hmm

[wet drift]

Yea sorry. :(

[sinful yoke]

its not happening for everyone else, what device do you have? and is your storage somewhat full?

[wet drift]

OnePlus 6, empty storage and it happened post android 10 update that happened 2 days ago. Which coincidentally was also the most recent update for AL.

[sinful yoke]

have you tried reinstalling or repairing files?

android 10 has been known to cause some issues with azur lane installations

[wet drift]

Yea I'll give that a try right now. Appreciate the help.

Thanks.

[steady anvil]

i kkep getting unable to connect to google play when trying to get packs

[sinful yoke]

try restarting your device

if that doesnt work, you may have a faulty installation or bad connection

[zealous juniper]

Hello hello?

[sinful yoke]

[zealous juniper]

Actually never mind, this is a purchasing problem. Just waiting on an email back from the Support Team

[normal bobcat]

Any fix for the loading screen loop which stems from failure to install properly from Google Play Store?

[deep cipher]

Is azur lane crashing on the iphone 5s a known problem?

[grizzled hamlet]

Not really sure if its a bug or not but is the boss for the event maps just supposed to peace out when she gets low health, then randomly explode off screen without being shot?

[vestal scarab]

Hello. I have a problem. I bought Shougatsu lucky bag some hours ago. It took my money but I still haven’t received it. Should i wait more or it’s a problem. What to do?

[limber dock]

Hello. I have two questions - 1) "connection error 200360" - what does it mean? Have started experiencing it lately. 2) Data repair function - how exactly it can hinder the performance of my device?

[vestal scarab]

ok i just got the receipt. Still no pack

[tacit spoke]

I need help with a gem purchase that I never received

[wet drift]

@sinful yoke did a full reinstall and it still soft locks me. :(

Should I try a repair.

[blazing zodiac]

I bought a shougatsu lucky bag 2020 yesterday and still haven’t received it

[carmine hedge]

Yostar Support seems to busted. I wrote 5 emails so far and all I receive was this automated messges:

Hi there,

You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.

Thank you!

It seems they does'n understand my issuue. How awful.

What else they need? All Information was provided. But I still can't get any help. And time's tick by!

[sinful yoke]

they may take 2-6 business days to reply

@wet drift yes

@tacit spoke contact customer support with your uid, username, server, and a receipt if possible
their contact info will be in the bot message below

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[tacit spoke]

Oof I did already and it was a while ago

[sinful yoke]

@blazing zodiac @vestal scarab have you checked your in game mail for the bag?

[tacit spoke]

About

6h ago

[cedar sentinel]

still cant find my uid -_-

damn

[tacit spoke]

It’s in the friend tab

;-;

@cedar sentinel

[sinful yoke]

or the screen where you change your secretary

[carmine hedge]

@sinful yoke 2-6 days?! Unacceptable!

[cedar sentinel]

well i cant find it cuz i cant loggin again

[sinful yoke]

business days, yes
or sooner

[cedar sentinel]

im only know my name

[sinful yoke]

@cedar sentinel on the device you're trying to login to, can you attempt a reinstall, and then try logging in again?

[cedar sentinel]

still cant

already try it like 1 hour ago

this is sucks -_-

[sinful yoke]

is it possible you did not bind?

[cedar sentinel]

i bind it via twitter before

[sinful yoke]

and is azur lane still on your old device? if yes you should be able to login to it with no problems assuming you didnt sign out

[blazing zodiac]

Just checked i haven’t received anything

[cedar sentinel]

no its not already sign out

[blazing zodiac]

I have the apple app store receipt but in game it says i havent purchased it

[cedar sentinel]

already unninstall it before tryin to log in, in my new device

okay i just found my uid

@sinful yoke

[sinful yoke]

can you send it?

@blazing zodiac contact customer support with your uid, username, server, and the receipt

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contacts are above

[blazing zodiac]

Already have, i guess i gotta wait a couple days for a reply? Thanks for your help!

[sinful yoke]

it should be around 2-6 business days

[wet drift]

I hit the repair button under audio tab in settings, but there's no indicators that it's actually repairing.

[sinful yoke]

restart the game, if it takes you to the patch screen its repairing
if not, nothing is broken

[cedar sentinel]

send it via dm

[wet drift]

Tragic. Nothing wrong with game itself. Just the android 10 update then I guess.

[vestal scarab]

@sinful yoke yes, i checked it

there is nothing. I got the receipt already

[sinful yoke]

contact customer support with your uid, username, server, and the receipt, saying you did not receive the item

heres their contact info

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[vestal scarab]

ok, thank you so much

[craggy radish]

Whenever I try to play, this is all I get
https://gyazo.com/77a91786af3692d5140865e1246a7f85

[cosmic hearth]

To increase affinity as a secretary, does the ship need to be seen in the menus or is it passive?

[spring grotto]

@craggy radish Try restarting your game and device. If that doesn't work, try clearing the game cache as well
@cosmic hearth They just need to be in your first secretary slot, that's all. They'll gain it passively. And just for future reference , this is better asked in #gameplay-help

[cosmic hearth]

Alright thanks!

[spring grotto]

[tacit spoke]

@sinful yoke thank for the help

[fast topaz]

is anyone getting network error right now?

i can get in on my phone but I can't do it on my emulator

[heavy dove]

I had this friend who once married Laffey prior to the UI update, and he told me recently that the new update had somehow undone his marriage with Laffey. His marriage with Nepu was still there, but Laffey and my friend seemed to pretend it never happened in the new update. Apparently you can remarry Laffey but uh he was gonna use the ring to marry Noire. Do you think this marriage glitch can be resolved and if ever give my friend back his ring he had to use to remarry Laffey?

For your information, my friend is Mr Ryan at the Sandy server UID 201791825

[misty crow]

That wouldn't be possible no

Not unless there's proof

[cosmic shard]

Can anyone help me about failed transaction?

[misty crow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

please email them ^ @cosmic shard

[cosmic shard]

i've did email them yesterday but nothing happen

[misty crow]

you have to wait lol

for one you sent it on a friday

secondly the expected response time can be as long as 6-12 working days

[cosmic shard]

oh i see.... wait What!!??

that Long!!??

[misty crow]

it should be slightly faster now but yes

[cosmic shard]

well i did get the reply from them... it said 'You have reached the customer support center of Azur Lane EN. How may we help you? Please elaborate on you inquiry.' what is that mean??

[wispy sand]

Did you provide all the necessary details?

[cosmic shard]

yep. UID,In game name, server and screenshot of the receipt

[random galleon]

hello I have a problem when I want to buy gems, it throws me error is in Spanish but it throws me a rejected card error

payment error

and the card if it has funds

[hybrid stag]

check the currency between US dollars and your country one make sure it have enough
use google to get the current currency exchange

just suggest

[random galleon]

I already made the change and if there is enough money but I still get the error

[hybrid stag]

with this kind of failed transaction u usually call your bank

they may know the reason

[robust ledge]

Im having trouble trying to purchase anything with real currency, it crash and force restart my game when I try to check out, try again after the crash it shows
"System error: 1: invalid input", please help I really want the new skins

I tried clear cache, even uninstall it, no luck. And try it on my other phone (Samsung s7) same result butwithout the crashing, only the message "System error 1" pops out

[sinful yoke]

is your connection usually stable? @silent ridge

[silent ridge]

Yes

If sitting next to your router means a stable connection

[sinful yoke]

generally means your connection doesnt falter often and isnt disturbed when people watch videos or download things and cause it to be slow

[silent ridge]

Hmm

Lemme try again

[weak pebble]

can i refund gems ? i buy the wrong pack

[flint night]

Hello

[spring grotto]

@weak pebble You can't, sorry to say

[weak pebble]

it's alright i want to buy 9.99 one but i bought 4.99 lol

[flint night]

Idk why or how, but one of my golden buli is lvl 6 and i cant use it for limit break...

[silent ridge]

@sinful yoke

[spring grotto]

@flint night Hm..do you have a bulin as your secretary?

[flint night]

Nop

[spring grotto]

And who are you limit breaking?

[flint night]

I tried in 5 ssr ship and any of them can use it

[spring grotto]

Hm...well she isn't locked and if you don't have her as any of your secretaries, I'm not too sure may be me just forgetting something simple
Can you try fully restarting the app?

[flint night]

I did it and nothing, that's the problem

[spring grotto]

Perhaps (since she's lvl 6, she had to get exp from somewhere) she's in a fleet or in the dorm or similar that's preventing it. But that is just my guess

[silent ridge]

aaaaaaaaaaaaa

@sinful yoke where have you went

[sinful yoke]

can you try this? @silent ridge

Using a file explorer on your device, navigate to 'Android/data/com.YoStarEN.AzurLane/files' and delete 'version.txt', 'version-live2d.txt', and 'version-csv.txt'.

[silent ridge]

wha

i'll try

[jaunty sonnet]

Anyone else stumbled upon UI issues lately? I keep getting this bug where an icon or menu will overlap/cover other UI assets, breaking my game. Twice I've opened gear crates to have the icon explode and completely cover the screen, and in one instance the HQ menu was stuck on the screen and unresponsive. They're rare, but I end up having to close and relaunch when these bugs happen. What's causing this?

[silent ridge]

@sinful yoke those aren't a thing

@sinful yoke aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

[sinful yoke]

have you had any issues with other games not fully installing?

[silent ridge]

no

@sinful yoke

[sinful yoke]

are you able to try from apkpure? (I think thats what it is called/how its spelled)

[silent ridge]

lemme try

same thing happened

@sinful yoke

[sinful yoke]

what device is this?

[silent ridge]

Motorola G7

[sinful yoke]

what version?

install version I mean, android 8 etc

[silent ridge]

android 9

[sinful yoke]

hm..

have you tried restarting your device before reinstalling?

[silent ridge]

lemme try

[clever goblet]

Hey, I've been charged multiple times for a single purchase, can I solve that problem here?

[silent ridge]

didn't work @sinful yoke

[sinful yoke]

do you have any new updates for your device?

@clever goblet contact customer support with your uid, username, server, and tell them you were charged multiple times
they will get to helping you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[nocturne ferry]

Has anyone else dealt with not getting said gems from the trade license?

[silent ridge]

no

i don't

@sinful yoke

[sinful yoke]

@nocturne ferry are you sure you did not receive them? have you tried restarting the game?

[nocturne ferry]

Aye, I've just gotten the resources. And yeah I've been restarting the game.

[sinful yoke]

@silent ridge unfortunately you may be unable to play azur lane on this device, as its known that motorola is highly incompatible with azur lane, especially below android 8, and since yours is above android 8, the issue may have returned

[silent ridge]

;-;

[clever goblet]

Did you just buy the trade license

[silent ridge]

cri

[nocturne ferry]

No, I bought it 4 days ago, and just got the gems you get from just buying it.

[clever goblet]

Fully intended, you only get the 500 gems when you purchase it

[nocturne ferry]

Really?

[clever goblet]

For the 30 days, you only get the cubes, oil and coins

Imagine if you did get 500 gems for 30 days, that'd be 15000 gems for 8 USD

[nocturne ferry]

True.

Alright thanks aye.

[humble ingot]

What is this?

[quick briar]

I have a problem with payment. I bought the 10 dollars gem pack but I did not received the gems that I paid for

[hushed forge]

@humble ingot The game recently had it's daily reset, if you had your game open during the transition it might show commissions that aren't available anymore. Try restarting the game and it might have others available that work.

@quick briar try contacting customer support with your username, UID and server.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[quick briar]

How long does it takes for them to reply?

I e mailed them casually at first

[tiny flicker]

Good day. Can anyone help me with this? Bought the 80 dollar gem pack and the money was deducted from my debit card but I didnt get the gems

@sinful yoke

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[supple cairn]

My toot-toot Fubuki doesn't have any secretary sound

Tried whatever I could

[bronze rune]

I havePR1 on focus yet it gives me from PR2 its like I have focus set at all

[bold bison]

Hey Guys i have a Problem. I got a new Phone Installed the game new, but everytime i start the game i got a Black screen... i already tried some Apk's but Nothing works.

[noble crystal]

This pops up on chapter c2 for the event... anyone else with this problem?

[azure shell]

Is training record bugged? I have a ticket but i cant seem to get anything out of it after playing the minigame

[tidal stirrup]

Hey, why is it no longer possible to equip 2x naval camo on any of the ships since the update? Just curious

@noble crystal simply restart the game. I have the same problem while having issues with internet

[versed hollow]

hi! i wanted to buy gems, but then this happened... this also appears everytime when i login to the game

[shell helm]

Hello I purchased the Shougatsu lucky bag (2019) and the money was taken from my bank account but I didnt got the bag, help me!

[stray coral]

check your mail

@shell helm try checking your in-game mail, all purchases usually go there

[shell helm]

@stray coral it's not there

[stray coral]

https://docs.google.com/spreadsheets/d/1CUdCW5QnJ0Qm4iSsET8HerXXx4YXSmQyaM1wSQt0ZKw/edit?usp=sharing

try checking this spreadsheet

and see if there is a fix for your problem

[noble crystal]

@tidal stirrup it doesn't work, fleet 1 works perfectly fine for some reason

[tidal stirrup]

That's weird, restarting always helped me. I'd try the repair option in the game if I were you. If that doesn't help, then support :P

[shell helm]

@stray coral there are no solutions for when your money is taken from your bankaccount and you did not get the purchased item

[stray coral]

are you using android or iOS?

just want to know whether you use google play or apple store

[shell helm]

Android

[stray coral]

ok so just to make sure the payment did go through, first go to the google play store front page, then swipe left FROM THE EDGE of the phone (or click the icon at the top right), then click on "Account" , then click on "Purchase History" which shows you what have you spent via google play. This is to confirm that google has confirmed a money transaction between AL and your account.

You can show a screenshot of it to clarify, if there are any private information you wish to keep (like different purchases or information etc, please censor those out according to your discretion.

[shell helm]

huh, it indeed says that I did not bought it, but my money was taken so it went wrong with google?

[stray coral]

maybe google did made an oopsie on your purchase, how are you sure that the money has been transfered from your account?

[versed hollow]

maybe he got an sms about the transaction

[vestal scarab]

have you got the receipt?

[versed hollow]

about my problem earlier, i sent a screenshot that i couldnt buy gems, i solved it, after i found out how to login on mobile

sooo nevermind

[cloud jackal]

When are there going to be locations?

🤨

[carmine hedge]

@versed hollow I have the same problem, how did you solve it?

[versed hollow]

i have this problem only on emulator, but not on phone, so i logged in on phone... i dont really know what's your case

[carmine hedge]

Ok thanks

[versed hollow]

this isnt really a solution, i just went around the broblem, sorry for hyping that

[storm plaza]

Need some help. Who do I message in discord to talk about a gem purchase i never received.

[spring grotto]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system or alternatively DM CS-Gale#2262 or chewinggun#2258 from Yostar staff.

Please do not DM other Yostar staff or discord mods about your issues as they can only help by redirecting you to the specified staff member.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

one of those two individuals

but please do keep in mind it's the weekend so they're out of office till Monday their time (they're based in China)

[storm plaza]

Hmmm yeah. I guess I’ll have to wait till then. Thanks.

[long rain]

Oh there was a tech support thread

Save me I need an adult. I can't seem to get past the log in screen

Restarted app and phone

Debating on cache clearing next

[spring grotto]

Yeah, try clearing the game's cache as the next step. Could likely be an issue w/ files in the game

[shadow dove]

Hey, I was charged twice when buying the New Year’s pack, how should I proceed?

[wanton elm]

My IPhone's keeps getting black screen on the app's start up and while the app is running, any idea why? I already tried reinstalling and clearing the game cache to no effect.

[long rain]

I redid the game cache in the corner same issue

Oh I just relogged on Facebook and it worked

[wanton elm]

and now when I tried to log back into my account through twitter I don't get my account back I'm stuck with a new account...

[misty crow]

hood, ryuuhou and suruga are backliners

all the listed in the second pic are... frontliners

[late maple]

owww

Sry I though they frontline

really sry

[misty crow]

it's alright

[late maple]

have a nice day

[wanton elm]

my account was bound to my twitter and seem it was overrode by a new account while I was reinstalling the app, so I lost my AL account ...

[solemn matrix]

If i try to find my old account, there are 3 things; Yostar login, FB and Twitter. If i log into these, there are like 5 servers up. IF i have an old account on one of these, there should be an Icon somewhere on the side of the server which shows that i played on that server before?

[spring grotto]

No, there won't be an icon. The icon won't show up until you fully log into the server @solemn matrix

@wanton elm Did you check which server you were on? your account stays on the server that it was created on

[solemn matrix]

thanks for the answer! so i should just try all the servers until i don't have to redo the tutorial? @spring grotto

[carmine hedge]

@pale imp

Here

[pale imp]

Give me a sec

[spring grotto]

@solemn matrix Yepp, just try logging into all of them

[inner falcon]

Anyone know where to contact the support for problems with missing gems after purchase?

[short bronze]

help, im stuck at loading screen

already tried switch to mobile from wifi and nothing

[wanton elm]

@spring grotto Yeah i'm on the same server that I created my original account and for some weird reason I cannot disconnect my Twitter account from the new account.

But when I tried to connect to my yostar account it says that it's already bound to another account (probably my main)

[spring grotto]

Did you log into your bind options from the main menu?

[wanton elm]

yes, when I first reinstalled the game. Then It looked like it overrode my main account

[spring grotto]

You just need to log into your bind option from the title screen (not the settings menu) and then choose your previous server. If you haven't already, can you try logging into all of them just to check them?

[short bronze]

what the hell..., again....., started over...., and now im stuck at infinite loading right before i can even touch anything...

i...., give up

[sinful yoke]

try a vpn

@short bronze

[short bronze]

i tried switchin from wifi to mobile data, didnt work 😦

it works just fine, until i leave to do something else and when i come back..., doesnt load anymore

iOS

ipad pro

[sinful yoke]

so your issue is you close the app (not fully) and when you resume it, its infinite loading?

[short bronze]

yes