tech-support

[dense frigate]

*error

Tf is wrong with her is she haunted or something...

[sinful yoke]

well.. she is a ghost afterall 👻

[past tangle]

Wheres google play login?

Is it just gone?

[echo heath]

never existed

[past tangle]

It definitely did

[echo heath]

Nope, sorry

You had facebook and twitter initially, and then Yostar was implemented

Google sign in was never a thing

[past tangle]

I remember running an emulator, and using google play

[sinful yoke]

google play is not a form of binding

[echo heath]

dunno what to tell you, either way, there isn't one now so

[past tangle]

So all my shit is gone

Cool

[sinful yoke]

it never stated anywhere that google play was a method, luckily you can recover it though

[echo heath]

Well if you didn't bind it to any of the methods I mentioned, you can e-mail customer support for help

[sinful yoke]

just make sure to include your uid (if possible), username, and server

[reef seal]

Are bugs like this ever fixed after the fact, unlocking the memories even after the event ends? TS3 can't be skipped, and there is no way to replay it so it should of unlocked.

[carmine hedge]

For some reason, i want this collab got prolonged.....

[floral nacelle]

help

nvm i see the problem

[wispy dove]

LOL

[granite oriole]

still cant select my second fleet. I tried evrything. (re installing) etc.

re making my fleet, whats next i have to buy a 100$ pack?? i need help.

[frank heron]

@rose yoke my account is gone even though it was bind to my twitter and facebook, I tried logging in both of them but it just sent to me the tutorial and all of my progess is gone

[lofty garden]

Try changing servers that’s usually the problem

[deep rune]

The main guns that I got out of a box won’t let me equip them

[spring grotto]

Likely just a case of trying to put it on a wrong class of ship. What's the gun exactly and what ship are you trying to equip it to?

[deep rune]

It’s a gun for a heavy cruiser and I’m trying to put it on Prinz Eugen

The Triple 283mm main gun (Sk C/28)

[spring grotto]

That gun can only be equipped by the Deutschland class ships

[deep rune]

Ohhh thanks

[spring grotto]

No problem

[west torrent]

hi all, i sent an email on nov 27th about my lost account (didnt bind it) and i was wondering how long does it take to get a response?

[spring grotto]

On the long end, it can take 6-12 business days or so(weekends not included). If you dont receive a response in that timeframe, please send them another follow up email

[timid solstice]

Ummm... This is akward

[misty crow]

restart the game

[timid solstice]

Ok

Thanks

[mental girder]

I’ve been stuck on load for abit too long

Update, it seems to be doing it on my new phone I’ve just transferred too, might be a system error on that phone?

(My old phone that I’m using right now works good as new)

[sinful yoke]

try resetting your wifi router

[mental girder]

Aha, about that, I’m nowhere near a router

I’m in a airport, using my own data

I’ve switched over to my old phone and it seems to work perfectly, could it just be a system error on my new phone?

[sinful yoke]

try logging in when you have wifi, if it doesnt work then, reinstall while on wifi, not data

[mental girder]

Alrighty, I’ll see if that’ll do the trick. Cheers for the advice

[pale copper]

Is there any way to revert a purchase? I accidently used 50 gems and bought oil that I didnt even need

Is there some kind of support who i can talk to

[echo heath]

You don't get refunds on accidental purchases due to there being confirmations

[pale copper]

I literally have max oil and like 1.5k in the cannery

I accidently hit confirm thinking I got dcd or something

Out of reflex

[echo heath]

Well the amount of oil you have doesn't change their policy

[pale copper]

[mellow bane]

Had to replace my phone and forgot to bind my account before I sent it off. Can my account still be recovered?

[pale copper]

welp this guy is more fucked than me imma head out

[echo heath]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

contact customer support at the e-mail above and tell them you need help recovering your account and provide any identifying account information you can

[stiff dagger]

Hello everyone, i can´t buy gems since the last update EN Version.

[echo heath]

Where are you trying to buy from?

[stiff dagger]

Google Play Store from Samsung S9

[echo heath]

I mean your location irl

[stiff dagger]

Germany

[echo heath]

Hm, not sure then. I know the API error has been around a bit since that update and I don't think there was a definitive solution.

I know that Latin America countries got basically blocked from purchasing since they're not supported on the play store.

[sinful yoke]

reinstall

error code nothing to do with location

error in files

[echo heath]

the location one was an API error though right?

[sinful yoke]

no they just dont show up in the play store when trying to purchase

[echo heath]

huh, alright

[sinful yoke]

always says balance is insufficient

even if the balance is enough

it doesnt exist on the google play store so it wont let them purchase something they cant “access”

[amber valve]

any staff reading this please take notice

every battle my screen freezes while dialogue voice runs

it'll be super cool if you can fix this next patch, thanks a lot!

[echo heath]

What device are you using?

[undone berry]

can someone help me, i lost my account and i didnt connect it to facebook or anything

[inner lake]

Good day. I paid for gems and the transactions say invalid, but my account was deducted with reference number, and it happen 3 times already. What can i do? I already emailed hq but no answer

[echo heath]

Response time is estimated at 6-10 business days

[inner lake]

Oh deyum. And here i am thinking i could use it for resources before this event ends

[gentle orchid]

Why every report counts?

Are they evem reviewed?

I'm getting muted to many times for no reason

Even*

[echo heath]

Devs know about the broken mute system

[gentle orchid]

Got muted 2 times in last 2 days, without doing anything bad :l

They should fix it

Room 2 in Avrora is killer, full of muters

Both mutes were from that room

[drowsy sinew]

I have a ship that is stuck, I can't put it in a fleet formation.
Can use it in hard mode
Can change the gear
It doesn't even show up in formation ship list

Been like this for a few days

[echo heath]

Can you show us?

[drowsy sinew]

In formations^

In my dock^

The issue is with my Z-23

And she's not doing anything, I have no commissions, no battles, no nothing going on.

[echo heath]

and what happens when you go to put her in a formation?

[drowsy sinew]

She's not there

Look at the first picture

[echo heath]

I see her at the bottom

[drowsy sinew]

She's literally not in the list of ships as far as I know

Now

I have severe vision issues

And uh

Yeah, no, thanks.

That... I'm dumb.

But then why does it say excercising?

[echo heath]

it's pvp or just in the academy yard

[drowsy sinew]

I

hm

Dankeschön

[long solstice]

Hello , today i reinstalled game and try to log-in by twitter and see that my account has been suspended and i can't log-in

[echo heath]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

contact customer support

[mortal hill]

@long solstice Welcome to the club. I misse the whole Hololive collab because of this.

[crisp rover]

last time I was told to reinstall the game, which I did, but the bug of skins dissapearing an hour early is still there

[vale pier]

I just bought gems and didn’t get them immediately 😰

Is anyone here?

[fervent meadow]

Restart your game. My gems appeared on login when that happened to me.

[vale pier]

I did. I even restarted my phone and nothing.

It wasn’t declined because I got the paypal notification saying it went through.

[fervent meadow]

best hope is just to email and wait maybe

[vale pier]

What’s the email?

[sinful yoke]

[e-mail]

[vale pier]

And what do I include in it?

[sinful yoke]

please include your uid, username, and server especially
they wont know who you are without it

[vale pier]

Ok.

Sent. I hope I get them before the servers reset 😰😭

[ornate sentinel]

How do I restore my lost binded account

[echo heath]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

contact customer service and tell them you need help recovering you account. Give them any identifying information about the account

[ornate sentinel]

Ok

[still jasper]

Guys I'm scared, I had to reinstall the game and when I loaded it up again I "logged in" without linking back to my twitter first (which I assume is a new account). Although I got the "maintenance thingie" can I go back and link my twitter to get back to my account? or will that bind the "new" one? Sorry if it's confusing

[echo heath]

Logging in without a bind method doesn't do anything so long as you don't bind that new account.

Just tap the log-in button that corresponds to how you bound the account before (FB / Twitter / Yostar) and log-in that way.

Obviously after maintenance

[still jasper]

Aight so I should just tap twitter when server's back up then? thanks!

[echo heath]

https://i.imgur.com/roy6tih.jpg

steps 4 & 5

[still jasper]

ty

[median fable]

Obviously theres maintenance going on right now but I just downloaded the game on a different device. Would anything go wrong if I download the game(in the game) while maintenance is on going?

[thorny lake]

Hopefully the missing event memories get fixed after patch. If not I guess I'll have to e-mail them about it.

[misty oracle]

there was some new ships in light build?

[median needle]

"game server not open"
AKI: "server up"
nani?

[misty oracle]

saw Swiftsure and Southampton

i jsut got taken down

[royal iris]

yup

[misty oracle]

again probably has something to do with light build

[royal iris]

saw tht too

[rigid summit]

I cant get in?

[misty oracle]

having Swiftsure + Southampton in there

[marsh pelican]

Why

[cedar jewel]

Same here

[hot pivot]

Same

[fresh jacinth]

Same

[rigid summit]

Its for everyone?

[outer herald]

Might be a server issue with everyone logging in all at once

[summer lance]

[prisma sparrow]

anyone got Swiftsure before server went down? xD

[old wraith]

servers dead

[royal iris]

they are fixing swiftsure issue

[magic condor]

[misty oracle]

it was only up for like 20sec

[royal iris]

not suppose to be here yet

[misty oracle]

or something not enough time to even pull

[median needle]

"network error" what is going on over at hq

[random cobalt]

Server down?

[misty oracle]

yes taken down

[median needle]

yes servers are down rn.

[misty oracle]

i think they patched it wrong

[fresh jacinth]

The pretty lady is keeping us out

[median needle]

apolo gems pls.

[misty oracle]

becaue lightbuild had Swiftsure and Southampton in it

[outer herald]

[vague crag]

why does it still say server down

didnt they send a message saying the servers are back up

[novel bison]

Seems like i'm not the only one that can't go in

[restive jackal]

[soft coyote]

I was so happy when saw swiftsure and sirius in light pool

[hot pivot]

[sinful tulip]

Same here

[median needle]

oof

[soft coyote]

And the server just got shut down

[vague crag]

welp

nothing we can do but wait

[soft coyote]

Guess it was a mistake

[wise tulip]

F

[restive jackal]

[carmine hedge]

[proven needle]

Stuck cant loading???

[fiery marsh]

Give us compensation

I literally whaled for Swiftsure

[onyx plank]

just want to make sure, i manage to do 40 cubes, is swiftsure in the game? cuz if not then i just wasted everything

[soft coyote]

Rubys?

[hoary ore]

Try sing padoru, then the server will back on

[soft coyote]

OwO

[dreamy yoke]

shocked when see this

[fiery marsh]

And it was the wrong banner?

[soft coyote]

Seems like it

[candid kayak]

maybe that's why they shut it down again?

[dense dawn]

F

[fiery marsh]

I wasted 20 cubes

Damn it

[soft coyote]

Rip

I didn't get aqua after spending 180 cubes

[patent robin]

I thought we'd be getting PR2 ships?

[candid kayak]

was swiftsure in the patch notes?

[sinful yoke]

discussion to a minimum please!!

[misty oracle]

@candid kayak they werent

[fiery marsh]

[misty crow]

/lockdown

[pale pagoda]

tech-support got locked down.

[misty crow]

Please refer to #game-news for updates

[misty crow]

/lockdown

[pale pagoda]

tech-support lockdown got lifted.

[somber herald]

When i am opening ship in docks my game starts lagging

[timid solstice]

Only happening by warspite

Others are fine

[lapis hull]

Hello, I was reading the new mission story before getting kicked out. Now I can't find the story in memories archives. Can anyone tell me where to read that?

[somber herald]

To me freezing for Formidable

[misty crow]

just for form?

hmm

ok

try a file repair

which you can access in the settings

audio tab iirc

[misty oracle]

getting randomly loading screen

as well

have to close game n reopen

[misty crow]

@somber herald @timid solstice wait is it when going to enhance screen?

[timid solstice]

Retrofit

When I click Retrofit tab by Warspite I get it

[quiet kettle]

i keep getting stuck here, both pc and phone

[timid solstice]

And enchance tab too

[worthy pagoda]

my audio update is failing to download, anyone else?

[misty crow]

hmm

[buoyant leaf]

I am sure it is getting fixed but I am a little puzzled at why Southampton is showing on the news even though she isn't part of the added ships.

[misty oracle]

@misty crow nothing comes up on logs either

[timid solstice]

I tried other ships and its fine by them

Only Warspite

[misty crow]

[worthy pagoda]

my warspite is fine

[warm rune]

It's Myokou in my case

[somber herald]

@misty crow this is happening when i am just trying to open Formidable page in docks

[misty oracle]

does it for me on aurora

if i open aurora directly

[plush osprey]

stuck like this for a while now, any suggestion?

[misty oracle]

if i open up another ship n swipe to aurora it doesnt happen

[quiet kettle]

same pigeonpun

[misty oracle]

formid does it too for me my warspite fine though

@misty crow i think the logging is broken XD

[lost willow]

for me its hood whos making the same problem when i click on her in dock my games laggs out

[open coral]

Help someone. Hololive event shop is missing. Were is it?

[misty crow]

it's still there

press shop, go to munitons

[misty oracle]

it not recording anything

[grizzled crescent]

where's the event shop???

should have been up until the 17th

[misty crow]

it;s still there

[severe pebble]

Me too my Warspite screen stuck on loading

[reef lintel]

game loads forever on my yukikaze too

[misty oracle]

hmmmmmm it wasnt recording n then it spammed

[buoyant leaf]

I am not having such issues.

[quiet kettle]

halp, keep getting stuck here

[grizzled crescent]

sorry, but i can't find it

i'll try to restart i guess

[misty crow]

@grizzled crescent press shop, press munitons

[feral violet]

Stuck with loading manjuus when I try to switch out loads.

[grizzled crescent]

oh found it now

thanks a lot

[misty crow]

@feral violet for which ships

[inland lily]

Indefinite loading when seeing Hood in the docks

[misty crow]

known

[inland lily]

Okayy

[graceful mica]

I get stuck loading with Belfast

[remote current]

Stuck loading with Helene for me

Helena

[plush osprey]

@quiet kettle just wait for the download, i manage to get it to download after waiting for like 10 mins

[quiet kettle]

k

[feral violet]

@misty crow It's only for ships that have been previously equipped with something before maint

[eternal birch]

Fix this thanks

[misty crow]

@feral violet nah it's not for sure

[charred venture]

Lol

[wanton basin]

Wth i got stuck

[feral violet]

If it helps it's my third fleet

[charred venture]

I got stuck too

[spring grotto]

#known-bugs

[balmy galleon]

It looks like the new secretary quests (Ajax and Hammann) might be stuck on Enhance any character 10 times (It's already tried enhancing some ship girls about 24+ times but no clicking over on that quest, it met the daily)

[rose torrent]

help my ship stucc

[feral hornet]

help i cant limit break kirishima help plis

[spring grotto]

@balmy galleon It's supposed to be enhance gear. It's a known bug
@rose torrent As in the infinite loading shown above? If so, #known-bugs

[rose torrent]

yeah

[charred venture]

Can’t update the sound either?

[fiery atlas]

Error updating audio files

[misty crow]

known

[charred venture]

Lol

Lotta bugs this update

[potent pulsar]

I stuck too in dock after opening hood in particular and more

[feral violet]

btw you can still access those ships diff pages (if you have to) through swiping thru respective tab

from ships that are loading

[potent pulsar]

Thanks for that, I will use Warspite then to swipe to it

[feral violet]

np! hope it works for you too

[chrome yew]

I got stuck too when i want to see my centaur equipment

[errant jay]

which tab ?

[thorn birch]

why my game stuck at checking update?

[chrome yew]

Too many bugs in this update huh, i hope they will realize and fix this

[fallow charm]

I can't change any ships' gear, it keeps on loading
Even though my data connection is smooth

[misty crow]

known bug

[split totem]

i cant enhance any of my royal navy ships 😖

[misty crow]

known bug

[edgy coral]

Anyone in the SEA region having their update download really slowly for the past few updates? If I VPN to a different region like Japan then the update speed is fast.

[split totem]

i suppose AL should go on another maintenance as the game is mostly un-playable

[carmine hedge]

They'll fix it like they did every other time, hoping it gets fixed soon

[inner goblet]

game stucc

game stucc!

[carmine hedge]

Ye

Known bug

They're prob working on it as we speak

[inner goblet]

[rich yarrow]

Oh I'm not the only one who's stuck loading on a ship?

I want to awaken

[lapis reef]

anyone else having issues downloading the audio update?

i keep getting error code

[spring grotto]

It's a known iOS issue

[lapis reef]

thanks

[lilac glen]

Can’t even update the game 😦

[rich yarrow]

Known issue

[misty crow]

known

[rich yarrow]

Don't use the dock

[winged saffron]

this HMS ship bug only applies to enchantment? or viewing their info (profile) too? 'cuz it stuck for me on info panel as well

[rich yarrow]

It seems to go for all ships

Cause it froze when I tried to view Nanoda

[winged saffron]

i could enchant Cavalla earlier

[timid solstice]

For me it only happens to 1 ship in Dock

[wooden tulip]

It was fine 10 mins ago then poof there goes the dock

[rich yarrow]

It also froze when I tried to view KGV

[fallow plaza]

So on iOS the sound gets an error for me but on bluetacks its fine. Bluestacks has the infinite load in the ships page but iOS is good lol

[rich yarrow]

I believe the sound error is iOS only
Bluestacks is Android

[misty crow]

yes

[winged saffron]

im on nox 🤔

[rich yarrow]

Also Android

If you're using an emulator

It's running Android

[dense imp]

I'm having the same issue

[gleaming hollow]

Was going to ask about the problem

[dense imp]

so far it keep loading on my Formi and War Spite

[gleaming hollow]

Seems like there’s more than me who’s having trouble with it

I couldn’t view Aqua’s profile

[dense imp]

I'm using nox btw

[rich yarrow]

Dock is completely borked right now.

[gleaming hollow]

iOS here

[dense imp]

Should I avoid seeing ship profile until it fix? Hmmmm

[rich yarrow]

Yes

[misty crow]

they just fixed the loading in dock bug btw

[median needle]

just as you say that ender i got the loading bug

[ancient raft]

reload the game theres an update

[fallow plaza]

is the headtap on the l2d skins a new feature or a bug? they talk now when you headtap

[spring grotto]

It's currently a bug w/ L2D

[warm hare]

Anyone else having issues with buying gems? I click buy and nothing from the iOS store pops up

[deep jackal]

Uh guys.. what is wrong with the update

?

[spring grotto]

That's just the Play Store either displaying the incorrect file size or sometimes redownloading old files

[deep jackal]

Because on my emulator its just that 4 mb.. that pict is from my phone

[tropic gate]

I still can't log in to the game

download terribly slow

[fossil bear]

U guys download 4mb?
I download 1.4gb and still freeze for 20mins

[tropic gate]

I'm downloading 19.5mb

still stuck at the previous update it seems

[fossil bear]

At lease you can update

I'm stuck on this since they fixed some banner issues

[clever chasm]

Does anyone elses exchange page show up like this?

[fossil bear]

I gave up

Im gonna skip a day
Ffs

[clever chasm]

Ooh nvm, it went back to normal and a few reloads.

[carmine hedge]

so I had a pretty unstable net to the point that this appeared lol

this was taken a week ago, it's fine now

[quiet kettle]

im stuck at updating too, sad

[calm wolf]

Is anyone else not getting story progression with Hammann and Ajax? mine got stuck at the "enhance any character 10 times" part and nothing counts towards it now.

[misty crow]

it's gear

[calm wolf]

just did it and apparently so... It's a translation error then, since it clearly says character.

[gilded bolt]

dont think this right and also there a problem with hamman and ajax secretary mission where it says " enhance any character 10x" and i found out it actually enchance gear 10x

[median needle]

the enhance bug is known and report the weird text through belfast bot with !feedback
(also you were correct to post this in #bug-reports earlier.)

[gilded bolt]

ahhh

ok

[deep jackal]

@spring grotto

@spring grotto the hell?

@fossil bear on my phone it says 4mb but then its ask a big file of 1,4 gb.. but on my emula5or its just that 4mb

[spring grotto]

I'm not sure what to tell you, sorry just an APK update from the devs

[clever chasm]

I had tiny update earlier after the maintenance update. Maybe it was that?

In game, not from the playstore though.

[warm hare]

I still can’t buy gems lol

[hard edge]

I’ve been helped🎉🎉🎉🎉thanks dale frim support👍🏻

[carmine hedge]

If someone could @ me about if the teddy bear boss not playing is a bug or not that’ll be helpful.

Because for awhile I can’t tell if it’s bugged. Or just the game mechanics overriding it

@spring grotto Hey. So I got the teddy bear (the one from hololive) and I equipped it on one of my girls. The songs plays, however when on normal maps when I face the boss the song plays but when boss appears it goes back to regular Azur lane music? Is this a bug because I tested this during the hololive event with the normal maps and it’s the same result too. Is this a bug/problem for everyone? Or is it just me?

[spring grotto]

I'd imagine that its intentional as boss music is separate from the battle BGM. And/or it had to changed due to copyright restrictions after the collab event ended

[barren depot]

Is there a problem known where the Game shows up in the wrong language after download?
A friend of mine wanted to take a look at AL, downloaded the EN Client via Google Play Store (Huawei P10 Smartphone) and gets shown Japanese or Chinese Language trying to get permission for something on his phone. He obviously deleted AL after that, because he didnt understand anything

[echo heath]

Are you talking about on the log-in page?

Seeing japanese or chinese letters there

[barren depot]

Not sure where the problem pops up, he sadly hasn't given me any Screenshots

[granite silo]

Not sure if this falls under tech support or not, but in PVP sometimes the music changes to one of the Hololive event boss theme.

[echo heath]

Well, if he finds the issue again, try posting an image of the issue here so we can help

[barren depot]

I've got a Screenshot incoming, asked him to install it again

[echo heath]

That's how the hololive item works.

[granite silo]

Ahh ok. I havent tried equipping them yet.

[barren depot]

This is the Screen he gets after starting the Game. He doesn't even get to the Login Screen or something like that. It shows up immediately after starting the app

Since he cant understand it, he understandably didn't click anything

[spring grotto]

Ah, that's just the game asking for storage, camera, etc permissions. They accidentally have the un-TL'd versions up

[barren depot]

Thank you very much for the help :)
I pass it on to him

Can we expect this to get fixed with a Hotfix or next Weeks Patch?

[spring grotto]

Unfortunately I cant give an estimate, sorry to say hopefully soon though

[dusty glen]

hey, why are so many people getting muted today in room 1 of washington, when they aren't doing any violation?

[echo heath]

muting is based on a threshhold of reports, that's all

[dusty glen]

so anyone can mute anyone they want, got it

[spiral girder]

is that threshold just a flat number, or do the reports have to come from unique player IDs?

[echo heath]

¯_(ツ)_/¯

[hidden linden]

should I resend my email to support regarding missing cutscenes? Its been 5 days now pepega clap

[quick ridge]

Hey huh

got a new phone, installed azur lane, straight to tutorial

I read FAQ but it doesnt rly tell me how to bind the account

what am I doing wrong

[novel rampart]

I used to have an account and I bound it to my twitter but when I try to log in my keyboard doesn’t show up at all so I can’t enter my information if someone could please help me that’d be greatly appreciated

[sinful yoke]

@quick ridge please make sure u are logging into the right server!

@novel rampart that is something to do with your device unfortunately, do you have any settings to enable it?

[novel rampart]

I’m not exactly sure what that means so I don’t know whether or not I do

[quick ridge]

I am, also am on the right google play account (if that even matters)

[sinful yoke]

it does not

[quick ridge]

ill keep trying then

[sinful yoke]

the title screen, the twitter icon is where you login

[quick ridge]

was a bitch to setup the nox account as well

[novel rampart]

I reset my phone and it worked but thank you

[quick ridge]

actually sent me to the tutorial, after I logged in on twitter

imma be mad

ok it WORKED, thanks

[fossil temple]

I purchased the black friday lucky box and did not receive anything out of it. I submitted a n email with proof of purchase and other details to the support team where I got a message that asked me to select one of three boxes and I did. I have yet to receive a further response or refund since the 25th of November.

[old quartz]

Is there a way to get 100 P-TNT from last event? I lack those to get Tokino Sora... I thought the event ends next day and miscalculated doing daily missions.

[carmine hedge]

Gg

[echo heath]

You cannot earn TNT anymore

[old quartz]

well too bad

shame one can't make a fanart and get itty bitty stuff like in lol

[lost canyon]

hm

[echo vault]

Hi. Do we have a way to submit a feature request?

[sinful yoke]

#game-feedback

[echo vault]

Thanks.

[native halo]

Have had my game freeze on emulator 4+ times today when I open docks, looks like this; doesn't always happen, can access docks a few times before it freezes/crashes randomly

Not sure if bug or tech-support thing

[sinful yoke]

try repairing files

[spice trout]

Hey Azur Lane staff, I been having trouble in the game, one of my aircraft carriers came up missing today after the update, I locked my ship before hand and didn't retire or exchange her. Is there anyway, I can get help on the matter?

[sinful yoke]

do you have any sorting options on? @spice trout

[spice trout]

No

I aready to to use the sorting but still can't find my ship.

[sinful yoke]

what ship was it?

[spice trout]

Okami Mio

[wintry mist]

I've enhanced Yuudachi 7 times, but it doesn't count in the quest progress. I have tried to restart it but doesn't work

[spring grotto]

@spice trout Did you complete the affection quest in the event page to actually claim her so that she's not just an NPC?
@wintry mist If you're referring to the Hamman quest, you need to actually enhance gear instead. It's a known TL issue

[wintry mist]

Ffs I've spent 10 cubes

[spice trout]

Oh shoot, I didn't fully completed it and it said she was a npc

[spring grotto]

Yeah, if you didn't complete it and still only had her as an NPC, you don't actually get the ship, sorry to say

[wintry mist]

There'd better be some kind of compensation for misinformation

[spice trout]

Dang, I put a lot of better gear and parts for her too and got her to level 12 xD

Oh and thanks for filling me in on that @spring grotto I appreciate the help. I just got on the game last night.

[spring grotto]

Oh, no problem at all

[spice trout]

Got any tips for a newbie?

[spring grotto]

We actually do have #gameplay-help that could offer some good tips and what-not for some new players

[spice trout]

Thanks Toaster you're the best!

[fossil temple]

I purchased the black friday lucky box and did not receive anything out of it. I submitted an email with proof of purchase and other details to the support team where I got a message that asked me to select one of three boxes and I did. I have yet to receive a further response or refund since the 25th of November.

[tardy spade]

This time can we not ignore this, seen this twice now

[warm hare]

I get to this screen on iOS but when I click buy nothing happens. No pop up at all, not even an error message so I can’t buy gems. Already reinstalled, logged out and in, did full app restart. Any ideas on how to fix?

[native halo]

Have hit repair game files 2 hrs ago, game still breaks

[sinful yoke]

@fossil temple send a follow up email by responding to your original email

@warm hare can you open log mode and send a screenshot of what it says after you press buy?

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[sinful yoke]

how to enable it

@native halo can you attempt a reinstall?

[warm hare]

Does iOS have a log mode?

Oh wait

Duh there’s that vid. One sec

[sinful yoke]

video is an iphone

[warm hare]

You didn’t see anything

[sinful yoke]

[warm hare]

I may be stupid. I can’t get it to work lol

[sinful yoke]

you are pinching the left and holding the right side of the screen?

[warm hare]

Yeah

Got it

This is what I get when I scroll to the bottom

[sinful yoke]

this is after pressing buy?

[warm hare]

Yeah

[sinful yoke]

can you press pause? its currently stuck

[warm hare]

Yeah I’ll try

Looks unstuck now. Testing

Wait did I pause it again

[sinful yoke]

it seems so, the check mark will go away

[warm hare]

Here. You can see a big block of text when I click buy

[sinful yoke]

peculiar!

whats your uid?

[warm hare]

Lemme grab that

Am I good to disable this mode?

[sinful yoke]

yes

[warm hare]

137045311

[sinful yoke]

thank you I will ask staff about this!

[warm hare]

Thanks a ton

[gloomy cloud]

is there a chance that my apologems mail went missing?

i saw it this morning, didn't claim it then

however, when I check now, it's not there

nvm, found it, somehow it got pushed way further down the mail box

[regal finch]

infinite updating

nvm it stopped

oh well now the game loads forever

guess ill reinstall

so apparently the december 8th EN update is broken on playstore

[thin folio]

Ok so

Bruh, my Twitter account I bound AL with is suspended for some reason and I can't disconnect it because of that

Any solution?

[elfin hinge]

So when I go to my Queen Elizabeth's info my game loads forever but this isn't a problem with any of my other units. Any solution?

[misty crow]

@thin folio you'd have to contact support directly to get it disconnected

@elfin hinge have you tried restarting your game?

The bug should have been fixed

[elfin hinge]

Yes I tried restarted and data repairing.

[sleek marsh]

Hi i have an binding problem to who can i proper explaint it ??

The problem is i have the game bound to twitter and its ok, i want it to be binded to Yostar but i messed it up a little and have another profile binded on it

Is there a way to unbind it because it seems i cant do it manualy

[latent root]

Can I report something relate to copyright?

[thin folio]

What's AL support email?

[sinful yoke]

[e-mail]

[misty crow]

@latent root hmm what?

[latent root]

@misty crow Check this page
https://www.facebook.com/JavelinChanVn/

[misty crow]

So you're reporting them because they use javelin as their avatar?

[hidden linden]

Reporting someone else

[tawdry arrow]

Why is it when i update the game from playstore it always does full download (about 1.22gb) when playstore showed me the game update is 4mb

[latent root]

@misty crow Not just avatar, but also using it for Livestream Vtuber?

[misty crow]

I've reported it anyways

[winter radish]

why my game struck on loading

which emulator u guys use to play AL on PC ?

[spring grotto]

Possibly a network issue. Try restarting your device and/or network router firstly

[misty crow]

Try mumu emulator

[thin folio]

So my genius pal was cleaning his phone's storage, and accidentally deleted AL without actually binding his account

How should he email the situation to AL support?

[dim cradle]

I can't see Operation:Christmas event on my archives. What is going on?

[thin folio]

NVM he got it

[carmine hedge]

Anyone know a way around this? It seems that certain ships when I try to open their info freezes the gaming in a loading loop, this has happened with Zara, Centar, and Unicorn, but it is random from person to person.

[left bane]

how can I check the connection for the game?

I got stuck in this screen

both on emulador and on a phone

(on the phone, using 4g data works)

[wet inlet]

same

[twin nexus]

I can't make a purchase at a shop. Invalid parameters provided to api 200250

[echo heath]

the API thing needs a reinstall. Make sure you bind your account before you do so

[left bane]

funny enougth, I was able to update just fine with my connection

[echo heath]

ALso, if you're having trouble with loading, try changing your connection

[left bane]

it just doesnt connect

[echo heath]

Wi-Fi or VPN

[left bane]

well, 4g works

but I just need to find the issue, if its my isp, I can reach with the guys to fix it

[sinful yoke]

reset your router if you havent already

[twin nexus]

Already try reinstall. No change

[left bane]

my connection is fine for everything

I can play the JP version

or anything else

[wet inlet]

same here soo its not only u

[left bane]

yeah, from the logs I got, it's something on the google cloud or the amazon aws

[sinful yoke]

what region are you in

if u havent reset your wifi router I highly suggest it

despite everything being ok, resetting your router rarely ever breaks anything and usually just fixes things

[left bane]

south america, brazil

and I cant reset my router now

i know my isp is putting some effort to make some routing so bad, just need to know what is the server connection point to check it

[versed yarrow]

hello, anyone here can help me with failed purchase of gems?

[spring grotto]

Were you charged for the gems?

[jolly ridge]

It just stays there and doesnt enter

[versed yarrow]

yes

[jolly ridge]

I put in that console if it helps

[left bane]

thanks, that helped me

[versed yarrow]

last time i have it, i put in the report at [e-mail]. that was months ago, this time it reply with some kind of automated response

[jolly ridge]

What can i do to enter the game?

[left bane]

gblx route broke at miami for me

how I can get that screen?

i remember triggering it on my phone

[spring grotto]

@versed yarrow okay, just send them your account information and purchase receipt. Customer support will need to manually get it fixed for you
@jolly ridge Try restarting your device and your network router. Or using a different network connection

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[spring grotto]

@left bane

[left bane]

  1    <1 ms    <1 ms    <1 ms  ARCHER_C5 [192.168.0.1]
  2     4 ms     4 ms     4 ms  200-187-80-223.clientes.cilnet.com.br [200.187.80.223]
  3     7 ms     6 ms     6 ms  172.24.23.89
  4     5 ms     5 ms     5 ms  172.24.27.62
  5     7 ms     7 ms     7 ms  45.13.186.200.sta.impsat.net.br [200.186.13.45]
  6     7 ms     9 ms     7 ms  ae24-190G.scr4.GRU1.gblx.net [64.215.100.1]
  7     *        *        *     Request timed out.
  8   118 ms   117 ms   118 ms  ae1-300G.ar5.MIA1.gblx.net [67.17.94.249]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.

thx based US routing

[versed yarrow]

@spring grotto already did and they reply with the bot response, should i wait then?

[jolly ridge]

I restarted my phone and router and didn't do anything

[spring grotto]

@versed yarrow yeah, just wait for their manual response for now
@jolly ridge okay. You could either try using a free VPN and/or you could try clearing the games cache

[twin nexus]

I can't make a purchase at a shop. Invalid parameters provided to api 200250. Reinstall did nothing

[versed yarrow]

@spring grotto hmm ok then. can you give me an ETA?

[spring grotto]

@twin nexus go into your phone settings and log out of your Google play account there and then logging back into it
@versed yarrow on the long end, it could be between 8-12 business days but new CS members are currently in the works

[versed yarrow]

well i hope they will be swift, since a new event is coming and others

[jolly ridge]

Tried those things and again nothing happened

[spring grotto]

You even used a free VPN

?

[jolly ridge]

Yes

[spring grotto]

Okay. Are you able to log into any server or are all servers in the EN client giving that issue?

[jolly ridge]

I cant log in any server

Its the screen after the retrieving latest version info

What can i do?

[spring grotto]

Hm...if none of the above worked, it's either some serious network issue or you could try a reinstall if your account is bound to see if it's a case of corrupted install

[kind trail]

Anyone Helpme to Fix this problem? :(

[sinful yoke]

is your account bound?

[echo heath]

this is tech support for AL, not for general IT

I know what technology is

I'm telling you this is support for AL the game, not for picking out your pc parts

[kind trail]

@sinful yoke nope :(

[echo heath]

And general is potato

[kind trail]

Im forget

Anyone Help me please

[echo heath]

You didn't answer the tech support person who asked you a question to help you

[sinful yoke]

@kind trail are you on android?

[kind trail]

@sinful yokeYups

If i Uninstall Can i lost my account?

[sinful yoke]

yes you may lose your account

[kind trail]

Shit :(

I forget to bind my account :(

[sinful yoke]

try this
Steps for File Deletion that preserves account data: “Using a file explorer on your device, navigate to 'Android/data/com.YoStarEN.AzurLane/files' and delete 'version.txt', 'version-live2d.txt', and 'version-csv.txt'. This will force a redownload of game files while preserving account data.

[kind trail]

I trying

This one?

@sinful yoke

[primal glacier]

Hello! I'm trying to recover my account. I sent an email to the support team with details about 2 weeks ago, got an automated email back, but haven't heard anything else yet

[kind trail]

Your account lost?

[primal glacier]

Yes. I had uninstalled a while ago and didn't realize I had to link my account

[sinful yoke]

what date did you send the email?

[primal glacier]

Nov 30

[kind trail]

Wtf

You play till 0 again?

[primal glacier]

So far, yes. I'm not sure if my old account will be found, but I enjoy the game. I'd like to get my ships and dorm and progress back, but if they can't I'll be more careful this time. I already linked my new account to yostar

Though I'll need help with getting my Facebook link corrected. I tried logging in with FB hoping my old account was linked, but it started a new game instead

[kind trail]

Wtf :( i Start again?

[primal glacier]

I hope they can find your account :<

[kind trail]

I forgot to binding my account :(

[primal glacier]

I did too before I uninstalled. I am hoping that my gem purchases will help locate my old account so it can be merged with my current one

[sinful yoke]

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[sinful yoke]

@kind trail

@primal glacier their estimated response time is around 4-10 business days but you can send a follow up email reply since it has been nearly 9

[primal glacier]

Thank you @sinful yoke

Out of curiosity, if there isn't a response on the next week or so should I come back here for help?

[wintry dagger]

I would

[drowsy plaza]

Is anyone having trouble with battle, specifically being stuck at loading screen or is it just me?

[left bane]

just reporting

the route started working again

and I am able to play normally

I did nothing, not even restarted the router

[drowsy plaza]

wdym?

[left bane]

I reported earlier that I cant even login in the game

it got stuck after checking the version

[drowsy plaza]

[lilac olive]

why am i having frame drops on nox

is it just a nox thing?

[left bane]

remove the nox launcher, it helps a lot

[lilac olive]

whats the nox launcher

[left bane]

well, the android one that bundles with nox

it adds random apps to your vm

and show some ads

[lilac olive]

where do i find it

i dont see nox launcher in my programs

[left bane]

you need to install other launcher first like the nova launcher

then

enable root

install some file explorer that can use root access like the solid explorer

navigate to /system/app

search for a folder called launcher

delete the apk

restart

and should be gone

or google it about removing nox ads

solid explorer can do the job of deleting the nox launcher

[lilac olive]

what if i just switched to a different emulator like bluestacks

[left bane]

works too

[lilac olive]

is bluestacks less laggy with AL?

[left bane]

good question, I only used nox for now

but I may try the LDPlayer in the future

the nox performance is kinda disapointing

since the 60fps thing

[lilac olive]

its like 50 fps and every 10 seconds or wave spawn it fucking drops to 1

[left bane]

well, when i compare with my phone (snapdragon samsung note 9)

on the phone it runs much better

[undone heart]

can I transfer game files without redownloading it?

from one phone to another?

[lilac olive]

i downloaded bluestacks

i still get framedrops

game runs anywhere from 60 to 45 fps

[undone heart]

Try LDPlayer

[lilac olive]

set it at 30 fps and is still bad

it dips to 27 fps in gameplay

and 22 in the menus

wtf

i never dipped past 30 while in 60 fps

but in 30 fps i do?

[worldly forge]

hello, i got an issue with the medal exchange shop
i'm trying to buy takao but the buy button is grey
i got dockspace, enough medals and have no bought her yet...
any ideas what might cause this?

[sinful hollow]

been unable to retrieve version info

anyway to test if this was on me or on the game?

[mystic tide]

https://gyazo.com/5488ee19d4c851304da83305787b18bc
infinite loading

[sinful hollow]

@left bane how did you get pass the version checking

i used a VPN but it still doesnt work

[left bane]

well, the issue here was the routing from my ISP

[sinful hollow]

is this normal

[left bane]

i was able to play if I used other connection like my 4G or other isp

so it was a matter of time until it gets fixed without do anything

its from an emulator?

[sinful hollow]

yes

[left bane]

try to update the android version to 5+

[sinful hollow]

its already android 5

[left bane]

nox?

[sinful hollow]

ye

tried bluestack too

doesnt work

[left bane]

same error?

[sinful hollow]

yes

[left bane]

weird

[sinful hollow]

how to test the same way you did

maybe its on my connection

[left bane]

oh

[sinful hollow]

and not the game

I'm SEA

[left bane]

I used the ping plotter to check if I can connect to the host

azurusapi.yo-star.com <- the api

[sinful hollow]

ok

[left bane]

you can try to check if blhxusgate.yo-star.com works

this one you can try to open in your browser

if it says something like NoCMd

you connection is fine for the host

[sinful hollow]

so if its red like you

its my connection?

[left bane]

the middle ones are just fine

[sinful hollow]

failed on both api

hmmm

probably its my connection

[left bane]

yeah

mine was my isp being shit those days

some routes are really messed, full of lag and packet loss

like now, I cant even play world of warships due terrible lag from their host

and it's my isp fault

[undone heart]

Is there an existing fix on the black screen after the 3 logos? I just installed this on another phone and that's what happens

[split relic]

Pardon me, I had to do a restore on my phone, it appears I am not recognized. Is there any way to get back into my account?

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[split relic]

Not that I am aware of....

I know my username and tried to put it in as a New player only to be told it already exists which I'm aware of so they have my account still.

[spring grotto]

Yeah, accounts are never deleted from the database. But if you didn't have it bound, you'll need to contact customer support via email at [e-mail] w/ your account information (such as in game and server you played on such as Sandy, Washington, etc and commander lvl if possible)

They'll help you w/ the recovery process

[split relic]

Ty for th info!

[mortal hill]

The pnly problem though is that their responses are very slow

I've been waiting two weeks for a response to recover my account.

[split relic]

:s

[sinful yoke]

4-10 business days

[mortal hill]

I'm sorry, but for me it has been much longer than that since I sent an e-mail.

[sinful yoke]

send a follow up

[mortal hill]

Would it be safe to assume that saturdays and sundays are not business days? What about thanksgiving?

[spring grotto]

Yeah, they don't work on Saturdays or Sundays. And since they're based in China, Thanksgiving was not observed by them

[sinful yoke]

business days are monday-friday

[drowsy plaza]

I can't battle for some reason, progress bar always stop at 99.xx%. Tried battle in tutorial mode but it works just fine.

[kind trail]

You need UID

[drowsy plaza]

where do I send my UID

to whom exactly should I send it

[subtle thicket]

What does this mean

Pla

Pls

[lapis reef]

is anyone having trouble logging in?

im just forever stuck on the loading screen with manjuus

[spring grotto]

Try restarting your device and your network router if applicable. Could be a network issue

[kind trail]

@drowsy plaza idk

[topaz sky]

Anyone here?

[misty crow]

Yes?

[topaz sky]

I just wanted to ask why do the ships only gain half exp

If they show 4k exp gained on the side they only show 2k exp gained in the exp bar

[misty crow]

"everyone rested up... And received 5978"

It's the sum

[topaz sky]

Oh okay

So it's not individual

Wow I never thought of that

[misty crow]

I mean it does say everyone

[topaz sky]

Yeahh

[misty crow]

Please ask such questions in #gameplay-help next time by the way

[topaz sky]

Oh okay

Thank you

[marsh pelican]

Hi
How can I make the game send me notifications when it isn't on screen? (currently I'm notified about missions and stuff on launch)? Android 9, if it matters

Just @ me when you answer, pls

[sinful hollow]

finally able to get pass the update not found

so its azur lane's fault and not mine

thanks for the patch

[sour marsh]

So question does azur lane support android 5.1.1 or 6.0

Reason y I ask is cause my tablet runs only those 2 versions and I can run the game but the moment I attempt a battle the app crashes

Hello?

[sinful yoke]

it may be incompatible

[sour marsh]

I see

Is there a way to check?

[sinful yoke]

checking google play

[sour marsh]

OK

[torpid rover]

Once I recovered my account it’s bonded to the yo-star account instantly?

[split dust]

Hello, is there anyway for me to recover my AL account please. I'm using a Bluestack emulator

[spring grotto]

@torpid rover Hm...unfortunately not too sure what you mean. Do you mean that you had it recovered by customer support?
@split dust You'll need to contact customer support via email at [e-mail] w/ your account information and that you need help recovering it

[split dust]

roger that i'll see to that, thank you again

[spring grotto]

No problem at all

[torpid rover]

I recovered my account

I was just wondering if it’s bonded to my yostar account that I had before the account recovery

Like if I have to bind it again

[spring grotto]

Oh! You can simply check that by going into the settings in game and looking under "Account" for the Yostar option. If you see your email there, then it's bound to it

[heady badger]

So I'm new, and before I binded my account, I started the game with an unbinded account and the same SKK name I use in GFL, but I lost that account just now and can't reuse the name. Any help would be appreciated
Edit: I just want the name back, the account was fresh and didn't have anything but Enterprise

[spring grotto]

Well the name can't be used again on the same server. And accounts are never deleted from the game's database. But if you don't want to worry about getting the account back and just wanna re-use the same name, you could change servers on the title screen as usernames don't go across servers

[heady badger]

Appreciate that, I will do that

[proper cairn]

So randomly chatting and muted any what to find out why/get it removed?

[mossy barn]

Help.png

All i did was switching from wifi to mobilr data, and this happened

[sinful yoke]

its a connection error

[mossy barn]

Weird, i can use discord just fine

[misty crow]

Not lack of connection

But the change of connection that caused it

[mossy barn]

So.. how do i fix this?

[heavy cedar]

I put Yamashiro on fleet but she got Replaced by Mamagi instead when deploying

Nvm I found out why it's happen

[lunar peak]

Commissions are acting up

I go to put ships in and one second later it clears them then says requirements not met

Even when they are

It stopped

[drowsy solar]

Does anyone have solution to gray bars.
I cannot see batlleship aim.

[misty crow]

@drowsy solar the gray bars happen because the phone has a non 16:9 screen ratio. Your targeting would be off screen on any device

[drowsy solar]

Only way to fix this is to change aspect ratio?

I guess it is problem on every newer samsung phones.

[misty crow]

No

It's impossible to fix

Because there's nothing TO fix

The actual battles play in a 16:9 ratio

You're targeting off screen

So it's impossible for ANY device, regardless of aspect ratio to change it

@drowsy solar

[tepid sequoia]

i cant launch 😦

[charred venture]

Has anyone reported the weird text formatting?

[spark osprey]

The manufactory is stuck for me and it won't change to the next task

[gloomy salmon]

I'm not sure if this is a consequence of my net going out right when the boss was defeated but I'm on the Akashi Questline where I have to clear 6 hard mode stages on Chapter 5

and all 3 of my entries I used on 5-1 but when I went to check the counter in the mission tab, it said I had only done 2

Wait nevermind. It was because of my net, the completion of it lagged until I restarted

[misty crow]

@charred venture yes it has

@spark osprey that already is the last task. The reason why you're not getting the skin is because you haven't spent the required 15k oil

[rough mesa]

Hi. Is this the place for a question like this?
I set Hood as secretary, but her voice is really low, like you can barely hear her with the music. I don't have this with other ships. Is it normal?

[misty crow]

It's a general issue with Hood's voice lines

[dim cradle]

I can't see ammo type for certain equipment, including this one. What's going on? New feature or bug?

[misty crow]

Yes

[median kernel]

I have tried to unbind a twitter account from my Azur Lane account on a old device today, however that account was deleted before i was unbinding it some time ago resulting into it becoming near impossible to fix. Is there any solution to it?

[misty crow]

You'd have to email customer support

/techsupport @median kernel

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[warm wigeon]

help

[nimble light]

I'm in a permanent loading screen, I can't enter to the game

[misty crow]

@warm wigeon Have you tried restarting the game?

@nimble light If you're getting that loading screen your game is massively outdated
Reinstall

[warm wigeon]

@misty crow multiple times already

[nimble light]

thx, it worked

[misty crow]

Could you try starting with a different fleet @warm wigeon

[warm wigeon]

i can start it with only fleet one. fleet 2 is buggeed

I know why xD

Gg game

[scarlet flint]

Repulse is floating in mid-air in the dorms? Only happens with Repulse. Haven't noticed it with any other ship.

[warm wigeon]

she drunk

[carmine hedge]

Whats the email for the english tech support to retrieve my account

[sinful yoke]

[e-mail]

[supple zephyr]

Help

[long solstice]

Help pls.Loading does not stop.

[echo heath]

@supple zephyr restart

@long solstice get on a stable connection, swap to wi-fi or restart your router or try a vpn

[carmine hedge]

think this is a problem with the servers, because I have the same problem

[echo heath]

Servers are fine, been playing all day

Happens a lot when trying to connect from a country far away from the servers too

[lean mulch]

hmm

[manic notch]

Is the text supposed to be like this

[sour marsh]

@long solstice that happens to me when the game loads back from your lock screen or background. Restart your game and you should be fine.

[misty crow]

@manic notch it's a known bug

[floral trench]

Been having a lot of trouble with logging in for the past few days, it always loads forever, gives me a couple of connection errors before finally letting me log in. Anyone have any idea of how to fix this?

I also downloaded the latest update with the network optimization, didnt help

[misty crow]

Try a VPN @floral trench

[floral trench]

the vpn worked, thank you!

[fallen scaffold]

I'm trying to restore my account ~50-70 LVL which was tied to Facebook. On account I did not go ~2 years. UID I not remember, as and nickname

[thorn summit]

This guy didn't log in for two years and can't remember his account's nickname. He also can't remember his UID, but his account was bound to Facebook, and he has acces to it(Facebook). What should he do, to get the account back? He was playing on Avrora and his lvl was about 50-70th

[devout crypt]

Hi! There seems to be a problem in the Operation Christmas event. One of the requirements says I have to clear 2 main story stages. I cleared a new stage on the map, but nothing happened. I even tried clearing some past cleared stages, and still nothing happens.

[thorn summit]

U have to clear 2 Hard mode main story stages.

[misty crow]

2 years

You sure you're playing on EN mate?

In any case if he has binded

@fallen scaffold https://i.imgur.com/roy6tih.jpg

Refer to steps 4 and 5

[fallen scaffold]

I tried to do that, but it didn't work

[misty crow]

I mean really

If you can't even remember your account name

There's literally no way you can recover it

[fallen scaffold]

and it is impossible to learn UID's if the account is tied to Facebook?

[misty crow]

For one, have you actually tried all servers?

[fallen scaffold]

not all

but i alway play on afrora

[misty crow]

It's very possible you forgot which server you're on

[fallen scaffold]

I try to go to other server, after try to find a Guild in which was an account

[high birch]

Someone reported me when I was doing nothing wrong and thought It was funny to get me muted ):(

[misty crow]

Yeah not much we can do about that

[high birch]

I expected

aight whomst unmuted me

[fallen scaffold]

now i try all server's

[misty crow]

Does it work?

If you still can't find it well

It's likely you
A. Didn't bind it to FB at all or
B. Binded it to a different FB or account all together

[torpid minnow]

How do i change the yostar login email

[odd flint]

How to recover ild account? I have bind old account to Facebook 5 months ago. When i relogin today the okd account has lost and i have to start new game.

[misty crow]

@torpid minnow You'd have to email customer service at [e-mail] to get them to unbind your current one

@odd flint Did you follow steps 4 and 5 to log back in? https://i.imgur.com/roy6tih.jpg

[odd flint]

@misty crow i change the setver and its work. Thanks

[misty crow]

No problem

[bronze rune]

Is there a way to increase performaces from game setting Im not finding an option and my phone lags

Its a somewhat old phone but I got no funds for a new one atm

[torpid minnow]

Thank you

[misty crow]

@bronze rune aside from changing the FPS, no

[safe laurel]

Is this where I can get my secondary password reset?

[misty crow]

You'd have to email customer support @safe laurel

[safe laurel]

So just email? do i need anything else like UID?

[misty crow]

Yes ofc

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[safe laurel]

wait, I mainly use an emulator. so will that complicate things since i dont have a device brand and the things that follow it

[misty crow]

Nah

Just use the phone the emulator is emulating

[safe laurel]

Oh ok, thanks alot man.

[uneven quarry]

It’s been 17 days with no response to my support email. What should I do

[radiant slate]

I cant enter the game for like 20min already, I tried restarting my WiFi and phone, using YouTube is fine for me but I can't get in the game, it says unable the retrieve information

[spring grotto]

Try downloading a free VPN to see if that solves the issue

[high mirage]

I’ve emailed yostar about a problem about a month ago and still have not heard anything

[spring grotto]

Be sure to send it to [e-mail] and if you haven't heard back in about 6-12 business days, send another follow up email to them regarding your issue

[thin coral]

Yeah so are the customer service lines open only on weekdays or are they also open on weekends?

[misty crow]

Weekdays only

[thin coral]

thanks

[thorn summit]

How can I remove my Azur Lane role?

[misty crow]

/role Azur Lane

[thorn summit]

Thx . Didn't work when I tried before

[patent tartan]

There a way to make the combat screen fit my phone instead of having these grey bars?

[misty crow]

No, it's a fixed 16:9 ratio in battle @patent tartan

[patent tartan]

Dang

[carmine hedge]

Anyone know how to extract sound from the base game?

[carmine hedge]

You'd need to datamine for that, it's not officially supported

FWIW most voice lines are on the wiki @carmine hedge

[carmine hedge]

is this intended ? idk why id wanna ever use a locked bulin

[torpid river]

is this a bug or smth?

[thick vapor]

i just got my bd vol.1 how can i redeem the skin

[spring grotto]

You can redeem it through their website https://twitter.com/AzurLane_EN/status/1200002235935019008

Azur Lane Official (@AzurLane_EN)

Dear Commanders,

The website for redeeming Azur Lane anime gift code is now open!

Link: https://t.co/WJjBpPR8Aj

Please follow these steps to redeem your code:
Language – Select EN Server – Select Game Server – Enter Your UID and Redeem Code

#AzurLane #Yostar

Likes

742

Twitter

[sinful hollow]

unable to retrieve version info once again

😦

[marsh lagoon]

Hey my Twitter got hijacked and I can't unbind it from my account

[misty crow]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

@marsh lagoon please email them ^

[marsh lagoon]

I have, twice

First one was ~4 days ago and second one was an hour ago

[misty crow]

You should be expecting a 6-12 working day response time

[marsh lagoon]

alright

[next timber]

Hello. I don’t remember the last two digits of my password for opening the character. Can you help?

[sinful yoke]

opening which character?

[next timber]

all