tech-support

[wicked kayak]

To yostar

So don't worry

[carmine hedge]

oh 🤔

[wicked kayak]

@carmine hedge also clear junk

Do a full clean up

[carmine hedge]

ok

[wicked kayak]

It's on a emulator

?

[carmine hedge]

no its my phone

[spring grotto]

@west spoke If you already sent it to them, you're good to just wait for their response. They can take some business days. If they take between 6-12 business days, send them a follow up reply regarding your issue. As for not being able to claim the box, you should still be able to get even if it goes away from the store. That's how it was treated before.

[wicked kayak]

It's a cache file

Just clear cache

[carmine hedge]

ok

[spring grotto]

@carmine hedge It's just a debug log mode. Pressing hide takes it away as pointed out. Steps of how to activate it are in the pinned Youtube message in this channel

[west spoke]

@spring grotto Ok awesome thanks. I've had an issue before and didnt get the pack. I ended up getting a "close enough" amount of gems so hopefully I'll get the pack

[carmine hedge]

@wicked kayak

thats good ?

i am french

[wicked kayak]

Yea

[low hull]

I guess that chat isn't officially supported?

[finite briar]

I have no idea why, but the "Full Repair" isn't working.
I go to settings
I press "Repair"
Then "Confirm"
And nothing happends.

[spring grotto]

@low hull it can take some time for them to respond. If they dont though, you can send an email to their official support at [e-mail]
@finite briar if the game doesn't detect any broken files, it wont prompt you to redownload the fixed files

[dusky fossil]

no maint this week , toast ??

[spring grotto]

Nope, doesnt seem like it

[verbal flare]

Hi, wanna ask. Are there ambushes in Hololive SP?
I moved the fleet directly to the ambush box right when it’s changing from day to night without my concern. But I’m shocked that I didn’t get ambushed, or even option to evade or attack the ambush since there’s no alert. The ambush box acts like a normal box

[finite briar]

for some reason game says invalid input every time i try to start a commission

[spring grotto]

@verbal flare Afaik, ambushes only happen on the tiles. And you should only get prompted for it if you land on the tile when it's already night time. Not when its changing. But that's just to my current knowledge
@finite briar can you screenshot the error?

[verbal flare]

Well, it happens when it’s already night time and there’s no ambush.
I decided to do a few tries to “test it”. All same result.
I retreat my fleet, restart the game, redo the SP, also same result.
Possible bug?

It only happens in Hololive SP Stage, not in regular Hololive Stage

@spring grotto Should I report it to the bug report channel?

[spring grotto]

Most likely they're turned off for SP. I'll try and get confirmation on it

[verbal flare]

@spring grotto Alright then, thanks.
Will the confirmation be posted in DM? Or public notice? Sorry if I keep bothering you, sir / ma’am.

[spring grotto]

It's no problem. I'll just let you know via DM or a tag in this channel

[verbal flare]

Alright, thanks again

[blazing estuary]

we only need 1 sonar in ASW vanguard right?

oh woops wrong place to ask

[shrewd lynx]

Hi, i've added some balance to my google play (GP) acount and when i try to buy gems, AZ asks me to add payment method, what to do ? i don't want to add my credit card to GP account that's why i bought a redeem code and used it on GP site

[errant olive]

Hello
I need a little bit of help

I wrote two emails to support in almost 2 months (one written 2 days ago, I know I am a cunt)

Both of them about my account stolen

And still no reply

What should I do?

Thanks for reply

[dense yew]

Are you sure you sended to the right one? @errant olive

[errant olive]

It responded automatically

So yes

[carmine hedge]

Hello, I need help to recover my account. My previous phone died and I couldn't save my account. If you can give me a hand with my problem I will be very grateful

[gleaming ingot]

When downloading on a new device what was the process to have your account running again?

[loud arch]

hello, i have been experiencing unjust reports this past week, i have been muted 4 times 12h each while chatting normally, i believe someone is reporting me for no reason @spring grotto

[dense yew]

If you guys lost your account better know your nickname / server and UID if you have those 3 is easier for them if you only have nickname and server there's no problem they will help you guys

[gleaming ingot]

Didn't lose an account. But I can't log in on this other device while I can on the phone.

ah nvm I figured out the problem

wasn't on the right server at start on new device

[carmine hedge]

@dense yew
I have my nickname and my server but, to whom should I send this data?

I never had to do this before so I'm a little confused with this. Sorry

[spring grotto]

@loud arch Sorry for the delayed response, as for the reporting, unfortunately there isn't much anyone here can do for that issue. It's just people abusing the reporting system. It's been brought to the EN team's attention though
@carmine hedge You just need to send it to customer support at [e-mail] w/ the fact that you need help recovering the account

[carmine hedge]

Thanks

[wind gyro]

yoo I don't know it is bug or something but I don't get the +10 dock space increase after buying that with gems

[spring grotto]

Try closing the app for about 10 or so minutes to rule out any form of desync issue also, be sure you didn't buy something like the depot expansion by accident

[loud arch]

Thanks

[wind gyro]

alright it is working (the 10 minutes wait) thanks

[verbal flare]

@spring grotto So, a bit of update. Looks like that the Ambush in Hololive SP is disabled, possibly. I asked some people in Gameplay-Help, one of the members said that there’s no ambush in it, and from my understanding ( he said something in English, but since English is not my main language, I might misunderstand some ), many people encounter the same issue as mine.

[sterile bolt]

Can we adjust server reset for daylight savings time?

[sinful yoke]

it was decided not to

[tiny orchid]

hi can somebody help me with unlocking this scene which shouldve been unlocked

[spring grotto]

@tiny orchid You'll need to send an email to customer support at [e-mail] w/ your account information along w/ the cutscene screenshot and the issue you're having. They'll need to manually unlock it for you

@verbal flare Sure thing. Thank you for the information

[tiny orchid]

ok cheers

[summer lichen]

So I just bought gems, but got some "molpay error" when the purchase actually went through. The money is taken from my bank, but no gems have been added, do I need to mail CS or something for this? Was on Iphone, the purchase went through "Purchase Successful" but when it swapped back to AL it spat out the error for me, and I got no gems. The "buying again and cancelling" thing in the pins didn't do anything either.

[tiny orchid]

@spring grotto Is it possible to request for recovering ships I accidentally retired? I don't even realise I did it until i checked my collection and noticed my retrofit hammann and elite kizuna ai is missing...

[spring grotto]

@summer lichen Try restarting the game and if they're still not there, you'll need to email them w/ your account information along w/ the purchase receipt
@tiny orchid unfortunately it's not. Support will not rollback accounts for those types of issues

[tiny orchid]

fair enough

[ripe gorge]

Hello. I wanna ask, I just buy black friday box but nothing appear in my game.. not even my gems added

[spring grotto]

Did you collect it from your in game mailbox?

[ripe gorge]

oo yeah..just check and it's appear in my mailbox.. sorry it's my first time buy a box so I don't really know.. thank you

[spring grotto]

No problem at all

[verbal flare]

@spring grotto no problem. I got some activities today, so in case you send another message in this channel that involved me, my response may be delayed. Thank you for your understanding.

[woeful shoal]

I've checked search and it appears I'm not the first to ask this - where do we enter the character CDs and Blu-ray redemption codes for EN? The card says under settings in game, but there's no code option on en

[spring grotto]

It's in their website for the codes. There's an EN option https://twitter.com/AzurLane_EN/status/1200002235935019008

Azur Lane Official (@AzurLane_EN)

Dear Commanders,

The website for redeeming Azur Lane anime gift code is now open!

Link: https://t.co/WJjBpPR8Aj

Please follow these steps to redeem your code:
Language – Select EN Server – Select Game Server – Enter Your UID and Redeem Code

#AzurLane #Yostar

Likes

732

Twitter

[true fjord]

I just purchased the Black Friday box and it said it was sent to my mail but I don’t see it. I already refreshed my game and it is not there.

[woeful shoal]

@spring grotto thanks!

[sinful yoke]

@true fjord contact customer support with your username, server, uid, and tell them your box never arrived

their email is below in message

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sick jay]

Just purchased the black friday box, opened it but no skin ever arrived, checked the skins tab to see if I had gotten it there but they were all skins I had before.

[echo heath]

You got a dupe skin

[sick jay]

No way, do you have a list of which ones are in the mystery box?

[echo heath]

You'll have more gems than what came in the box

[crisp rover]

can I get some help real quick?
I used to think that it was normal for the game to remove skins 1 hour before the daily reset, but apparently it isnt? Is there any reason why my game in particular does this?

[sick jay]

You right, I'm just a brainlet, I'd like to know which skin cucked me though lmao

[sinful yoke]

@crisp rover are your skins gone now?

[crisp rover]

I mean the black friday ones, theyre not in the shop

I heard from another player that they should be

[echo heath]

Still 9 minutes for me

[sinful yoke]

yes they should be

[crisp rover]

for evidence

[sinful yoke]

have you recently reinstalled

this used to be normal thing back then

[crisp rover]

oh I see
I'll try reinstalling then

[verbal flare]

@spring grotto Since the day has ben reset, I decided to test it again. Here’s the video :

Strangely, the magma tiles works sometimes, but not always. The ambush tiles are still the same.

[dense yew]

If you are afraid of asking for help go ahead just got my account back today

[sinful yoke]

contact customer support to remove it, include your uid, username, and server!
their email is [e-mail]

oh do you also need to login?

include that in the email, account recovery in the subject that u cannot log in as well

4-10 business days or less

[dusky fossil]

happy birthday @sinful yoke

[sinful yoke]

thank you

[dusky fossil]

forgot to ask , does it affect my game if im often clearing cache AL ??

[sinful yoke]

it should not

[dusky fossil]

thanks ...

[topaz hemlock]

@mystic anvil 1 month

[sinful yoke]

glad it was sooner

[civic dirge]

Is there.. connection problem?

I mean I'm and my friend is can't login

Idk why

[obsidian girder]

same here

[civic dirge]

My internet is not have any problem

[sinful yoke]

region?

[obsidian girder]

washington?

[civic dirge]

SEA

Avrora

[sinful yoke]

region? @obsidian girder

[tired ether]

Same i cant login too

[obsidian girder]

SEA

[tired ether]

Server avrora

[sinful yoke]

assuming you are sea too?

[tired ether]

Yes I’m sea too

[sinful yoke]

who is your isp?

[tired ether]

There’s no problem with my internet connection

I just cant login to the game

[sinful yoke]

who is your isp though

@civic dirge @obsidian girder who is your isp as well?

[civic dirge]

Sorry...but what is isp mean?

[tired ether]

That would be first media

[sinful yoke]

internet service provider

[civic dirge]

I'm use my phone

Not wifi connection

[sinful yoke]

your phone provider then

[civic dirge]

Indosat here

[tired ether]

Same I cant login with my mobile as well

[cedar cove]

Hello, i was in the middle of the game when suddenly this thing pop up, for the record theres no problem with my internet, it just work fine, ive already restart it and reboot my phone but still cant log

[civic dirge]

Yup

That is same problem

[tired ether]

I have that on my screen as well

[cedar cove]

Ah its the server then

[sinful yoke]

what phone service provider?

[tired ether]

I’m using indosat too

[sinful yoke]

sea always has issues

[civic dirge]

Don't blame us

I mean..I'm just user

[sinful yoke]

always phone providers

randomly blocking the game

[civic dirge]

Fuck them

[sinful yoke]

im gonna assume its indosat across the board

can one of u provide a screenshot of log mode?

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[civic dirge]

Is there still can do it while you can't login?

[sinful yoke]

yes

[civic dirge]

Like this?

[sinful yoke]

yes thank you!

[civic dirge]

Anyways...
HBD @sinful yoke

[civic dirge]

It's same problem

[upbeat lion]

yep me 2

[clear granite]

Bug ?

[cedar cove]

Same problem, being investigated

[civic dirge]

↑

[clear granite]

Ooh ok thanks bro

[sinful yoke]

thank u all it has been forwarded to the respective staff for investigation

[civic dirge]

Thanks...

[cedar cove]

Cool, thanks

[civic dirge]

Anyways for now...can I login by using VPN?

[raven egret]

i tot its only me

[civic dirge]

I mean there's is not have problem about banning right?

If use VPN

[sinful yoke]

you can try but I cant guarantee it will work since its a wide block for everyone

[civic dirge]

I see

[upbeat lion]

thanks for forwarding the problem !

woah, it really is the ISP problem

I can log in fine with diferent ISP

[wary laurel]

Please help. I’m also stuck on that

Just purchased the fubuki skin and I cannot fluff it.

[sonic pecan]

can i ask about bind account on here ?

[carmine hedge]

Pls help i lost my account

I made this accouunt just to ask for help

[spring grotto]

@sonic pecan What is the question exactly?
@carmine hedge Did you have it bound to FB, Twitter, or Yostar?

[carmine hedge]

@spring grotto
I had it bound to FB
Tho i messed up and lost it

[spring grotto]

How exactly did you lose it? As in the FB account? If you still have access to your FB account, you just need to log into it on the title screen of AL and then choose the server that you previously played on

[carmine hedge]

Like another account got bound to it

[verbal flare]

Maybe contact Customer Support?

[spring grotto]

@carmine hedge Did you make sure to check your server? Your account stays on the server that it was created on. So please do try logging into all the servers (and don't pay attention to the character icon on the server selection screen as that won't show up until you fully log into the account)

[carmine hedge]

@spring grotto
Ok thanks

That account wasn't the one. That was the one with the tutorial where i messed up

I was playing on Sandy and i still know my IGN and UID

@verbal flare
Thanks ill think about it

[verbal flare]

no problem

[sinful yoke]

you have your ID? @carmine hedge

[carmine hedge]

Yes @sinful yoke
It was 202242373

[sinful yoke]

/checkbind 202242373

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Dec 5, 2019, 3:25 PM

[sinful yoke]

@carmine hedge

[carmine hedge]

@sinful yoke Thank you bery much!!!!!

[floral stone]

Hello, how long does it take to confirm my purchase? I sent the information in game 4 days ago but nobody responded

[spring grotto]

If you still haven't recieved a response from the in game chat, please email customer support at [e-mail] with your account information along with the purchase receipt

[shrewd venture]

I have two accounts each on a different server and one is binded to my Twitter the other isn't . What if I bind my non binded one to the same Twitter? Will I have both servers on the same Twitter

[sinful yoke]

you cannot bind 2 twitters to entirely separate accounts

binds go across all servers, even if you only play on one

[shrewd venture]

Okay I see

Thank you

[gleaming ingot]

If one of the Hololive ships loses their voice for unknown reasons what should you do lol?

[woeful girder]

Hello, how can I recover my backup because I changed my device?

I can not do it and I would like to get it back

[spring grotto]

Did you have your account bound to FB,Twitter,or Yostar?

[woeful girder]

Normally yes but it did not get me back when I started the game

[spring grotto]

Okay. Did you log into to your account binding option from the title screen of the game?

Whether that option was FB, Twitter, or Yostar

[woeful girder]

I will try right away

[true fjord]

How long does it take for the emails to get replied back to? Cause since the Black Friday Box is gone I’m kind of worried that I won’t be able to get the Box.

[distant hollow]

I have encountered a problem with the event map.

it doesn't allow me to fight certain fleets

shows me they are there

while i can step with my own fleet on them

without having to fight

[spring grotto]

@true fjord on the upper end, it can take 6-12 business days or so
@distant hollow most likely that enemy is already destroyed. They can look a bit similar

[true fjord]

@spring grotto thank you for the information

[distant hollow]

it was still standing as the actual fleet with the red markings from the event map... t5? was it

where there's a block and you need to kill these first in order to shut down the block

[dense yew]

@echo heath just saying thx for the help i got my account back

[spring grotto]

@distant hollow can you screenshot it?

[distant hollow]

It fixed itself after my game crashed

[carmine hedge]

This support is a joke, ppl only say it's 5-12 days blablabla.... 23 days and they still dont answer... All dead or what ?

[sinful yoke]

business days

send a follow up email

[carmine hedge]

Even in business day, it's way too long

I'm bored, i will just play another game. Fuck this game and it's tard community

[sinful yoke]

@carmine hedge refrain from the insults

[woeful girder]

I connected well with each account and it starts the game ... I no longer have my backup of my old device

[sinful yoke]

it starts the game?

[woeful girder]

Yes, the beginning of the story

[sinful yoke]

so it goes to the tutorial

so you remember your server?

[woeful girder]

does it affect the backup?

[sinful yoke]

yes

[woeful girder]

OHHHH

I LOVE YOU

THANK YOU VERY MUCH

[sinful yoke]

glad you are in

[woeful cliff]

when's the best time to send a follow up email?

I sent one 9 business days ago

[sinful yoke]

if there is a best time, it’d be during office hours

[woeful cliff]

oh I meant like after how many days is it a good idea to send another email

[sinful yoke]

10 business days, but since today is their friday, you should send one in sooner than later

[woeful cliff]

aight sweet

will send in a new one then

[amber roost]

Is it the right channel for billing problem?

[spring grotto]

It is. What's the issue exactly?

[woven ledge]

Hi all, I was wondering if this is an appropriate place to ask, I just changed phones and tried to data transfer but my twitter was suspended and it's not letting me transfer my account

do I have to get my twitter unsuspended or is there anything on Yostar's end they can do?

I never used my twitter so I guess they just thought i was a bot or somthing and suspended me

[weary dew]

Does anyone have a specific in road with support here? I purchased gems and did not receive them. I sent in an email to [e-mail] 13 days ago (November 22) with my profile and screenshots of the charges. I sent a follow up email 5 days ago. This is a pretty long time to wait, and it's getting to be close to the end of the skins event. I hate to keep bugging you guys with this, but it's a pretty big bummer, you know?

[echo heath]

Nobody here can do more than CS. Response time is an expected 8-13 business days.

[weary dew]

Gotcha. The wait shall continue then. I'm having fun with the game either way.

[verbal flare]

@weary dew Maybe send a follow-up e-mail ( reply ) ?

[weary dew]

I sent one 5 days ago. I could send another follow up.

[verbal flare]

Alright, 5 days ago... you’re good. If nothing happens after 13 days...
Yeh, maybe send another one. Let’s hope for the best

[weary dew]

Kk, will do.

[vivid cypress]

can someone help me?

so I played this game about a year ago

bought a new phone

lost my progress

[echo heath]

Did you bind the account?

[vivid cypress]

I binded my account to my FB account

because I switch everytime from Nox to my Note 3 before

[echo heath]

Did you log-in via FB on the log-in page?

[vivid cypress]

you mean the FB logo?

yeah

[echo heath]

You're on the wrong server then. Choose the right one

[vivid cypress]

RIP my SR waifus

i have to guess the correct server?

[echo heath]

If you don't remember which one you were on, I suppose you will be guessing, yes.

If you see the game intro tutorial just close the app and try again

[vivid cypress]

I guess its better than loosing all my ships

thanks

It worked thanks!

I thought I lost all my progress

[autumn lion]

so i have a question, is there any other way i could delete an acc ? i bind my main acc with twitter and yostar acc, and my fb is connected to another acc which i don't play because long time ago i login the wrong server and made a new acc by mistake and bind it... currently my twitter is kinda troubled and locked out due too many spam from GBF raid tweet and it needs time to unlocked it. since my twitter is no good, i want to bind it with my FB for extra measure, but it already bind to "the other acc" i mistakenly made long time ago. even though i've already removed it from fb but when i tried to bind it with my currently main acc, it can't !! what should i do ?

[sinful yoke]

you’ll have to contact customer support to merge the facebook bind to your account right now, make sure to include your account details

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[autumn lion]

okay thx will try the email,sankyu

[wary laurel]

Anyone experiencing trouble loading the game?

My login is successful but it just constantly shows the loading icon to no end

[spring grotto]

Hm...what region are you from? Such USA, SEA, EU

[wary laurel]

SEA

But I’m playing the English version of the game

[spring grotto]

Gotcha. And just to ask, what ISP are you using?

[wary laurel]

ISP?

Mobile data I guess

[spring grotto]

Your internet service provider

[wary laurel]

Telkomsel as I’m overseas

[spring grotto]

Gotcha. And have you tried restarting your device?

[wary laurel]

Yup

Data works for sure. I had the same problem for a bit yesterday when there was the error on retrieving latest data info

[spring grotto]

Okay. Can you open up log mode and get a screenshot of the logs when you get that infinite loading?

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[spring grotto]

steps for opening log mode

[radiant remnant]

Well my phone decided to stop working and I lost my account, what should I do?:c

[wary laurel]

The true false keeps repeating

[spring grotto]

@wary laurel Gotcha. Got it sent off to staff to look into it as there were some issues w/ SEA before like you noticed. They'll look into if it's still some of those issues
@radiant remnant Did you have it bound to FB, Twitter, or Yostar?

[wary laurel]

Thanks man. For sebas’s problem if I retain my account UI number I can still retrieve my account right?

[spring grotto]

You can retrieve it w/o your UID, but it's always best to have your UID written down and stored somewhere as well as having your account bound

[wary laurel]

Yup. Noted. Thanks man

Do ping me once you guys find out the issue with SEA

[cyan ridge]

Just a note: The app is crashing every time upon start-up on the latest Bluestacks emulator update (version 4.140.12).

[misty crow]

@cyan ridge https://cdn.discordapp.com/attachments/474210478311211029/644514576464871445/Screenshot_20191114-202916_Discord.jpg

Result of this

[wary tartan]

Hi

I cant longin

What to do?

[sinful yoke]

whats stopping you?

[wary tartan]

The game just doesn't know I had an account

It starts with the tutorial

[sinful yoke]

did you login? or is this random

[wary tartan]

Random

I hooked it with my twitter account

When I log in it says the account is used

[sinful yoke]

try logging in with twitter and make sure you’re logging into the right server

[wary tartan]

I tried

But didn't work

@sinful yoke
?

[sinful yoke]

@wary tartan you tried all servers?

[wary tartan]

Yup

[sinful yoke]

do you have your uid?

[wary tartan]

No

[sinful yoke]

do you have two twitters or more?

[wary tartan]

No just one

[sinful yoke]

did you possibly bind with facebook or yostar?

[wary tartan]

Yes with Facebook

But the Facebook account did get deleted

[verbal flare]

Yesterday, I asked ImAToasterStrudel regarding my issue. I finally figured out how to record the gameplay as evidence for the bug occured for me. I’m already told that my issue is actually not a bug by some people, but at that time I have yet to record it. These are the videos :

[sinful yoke]

did toaster say it is not a bug or has he had no comment yet?

@wary tartan once more, all servers gave you the tutorial?

[verbal flare]

If I remember correctly, he said that the ambush in Hololive SP might be disabled

And now I just need to wait for the confirmation

I just completed the Hololive SP Stage few minutes ago. Strangely, using my second fleet ( First is lead Shouhou, Second one by Warspite ), the lava / magma tile works everytime : I got the lava / magma damage

[wary tartan]

@sinful yoke
Yes

All of them

[somber root]

my apologize for the inconvenience, but I currently have a problem with binding the account, since I accidentally bind my FB account with a fresh new HQ at level 1, and it doesn't let me to disconnect, now I can't bind the FB back to my old HQ, what should I do?

[verbal flare]

The ambush tile is still not working, I assume it’s disabled. But my friend who uses android claims that the ambush tile did work for him, so it might be a specific iOS issue / device-specific bug

[sinful yoke]

@verbal flare do you have clearing mode or anything on

[verbal flare]

Nope

[sinful yoke]

@wary tartan can you try reinstalling and then logging in once more?

[wary tartan]

Ok I will try it

[somber root]

my problem is quite the same, it's just that I still can login since I still have my Twitter and Yostar binded

[sinful yoke]

@somber root contact customer support their email is [e-mail] and please include your fb name and your account details such as uid, username, and server

[verbal flare]

This is the SP that I meant.

[sinful yoke]

ask them for bind merging

[verbal flare]

However, the ambush tile works normally when playing T1-T6

[sinful yoke]

@verbal flare have you tried a file repair?

[verbal flare]

Yes, after I select file repair, the app just force close itself after a few minutes, and no new updates are downloaded

[somber root]

thank you, I will try

[topaz sky]

@verbal flare which device are u using?

[verbal flare]

iPhone 6S

[sinful yoke]

its not device specific

in any sense

[verbal flare]

It’s pretty strange imo

[topaz sky]

Ahh okay no cuz if it was Huawei then the problem could have been solved

[sinful yoke]

I will ask and see if anything could be causing this

[verbal flare]

Account is binded. Since I already clear the SP stage today, should I delete the app and retry it again tomorrow when the SP stage is refreshed?

[sinful yoke]

I would suggest reinstalling

[verbal flare]

Alright, because I don’t wanna be labeled as a cheater since I encounter this by accident

[topaz sky]

Did u try clearing cache?

[verbal flare]

Idk how to do it in iOS

[topaz sky]

Oh yeah ios

Umm what the ios version

[verbal flare]

Latest one

[topaz sky]

Ahh okay

[verbal flare]

Does this occured to you too?

@topaz sky

[topaz sky]

No

[verbal flare]

So the ambush tile in SP is working properly, right?

[topaz sky]

Yeah

Okay can u open Dropbox

[verbal flare]

Dropbox? For what?

[topaz sky]

Apparently I think the files are supposed to be in there

[verbal flare]

Hmmm

Dropbox is not installed in my iPhone

[topaz sky]

https://youtu.be/99vVP5pG_Rg

Ahh okay

[verbal flare]

I just deleted the app, and I will try clean reinstall. Hope it’s fixed

[sinful yoke]

I imagine it would be

its not device specific, especially for an iphone as they never really experience unique issues

[verbal flare]

Indeed

And my iPhone is never jailbroken, not even once

[sinful yoke]

and my bf doesnt have the issue

[verbal flare]

I always install apps from app store. Which makes it more secure

[topaz sky]

Huh?

By bf u mean?

[sinful yoke]

my bf has an iphone 6s, no issues with game including this specific issue

[topaz sky]

Ahh okay

[verbal flare]

Account issue? Maybe?
I think it’s not possible

[topaz sky]

Nope

It doesn't have to do anything with account

Some file may have been corrupted and repair can't fix it I guess

[verbal flare]

I don’t have any other idea

[sinful yoke]

they said no it doesnt

backreading is important

which is why I suggest a reinstall, but I will still be forwarding this for now

[verbal flare]

I might be the only one who encountered this

[topaz sky]

Tell me if after reinstalling it works

[sinful yoke]

me as well so I can tell staff to stop investigating and toaster

[verbal flare]

Problem is I just clear the SP Stage for today. So tomorrow I will do it again

[sinful yoke]

can u send your UID by the way?

[verbal flare]

I will send via PM since I’m aware of my privacy

[sinful yoke]

@wary laurel regarding the connection issue may you DM me your ip address? staff have requested it

[topaz sky]

Did u tag a wrong person

Nvm

[cyan ridge]

@misty crow Ah, but the last Bluestacks update after AL's force update worked fine.

[sonic pecan]

how to disconnect account bind by yostar account ?

[median needle]

you can't. you need to email CS and have them manually remove it.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[topaz sky]

@median needle how does the EX map look like for you

Is it just a single boss?

[median needle]

not sure why you're asking me this here but ok
idk once i'm done with my map i'll check.

[topaz sky]

Oh

No cuz right now I asked ppl in game play help

And they told the ex map doesn't change

[median needle]

k then just ping me in gameplay help.

[topaz sky]

Gtg

[median needle]

k i'll dm you what it looks like once i get get in it.

[topaz sky]

Okay ttyl

[torpid reef]

Regarding a payment for the trader's license and the gems, etc not being deposited, who do I contact?

[spring grotto]

You'll need to contact customer support at [e-mail]. They'll need to manually get it fixed for you. Also please do include your account information along w/ the purchase receipt

[torpid reef]

Alright! Thanks much

[spring grotto]

[tiny sentinel]

Idea on how long this usually sits in pending? Did I do something wrong?

[pale niche]

hello i catch this bug and this loading screen hangs about 15 min

[echo heath]

Have you gotten the update from the play store or apple store?

Your loading screen looking particularly old, I feel like your client might not be updated

[sinful yoke]

@pale niche reinstall

[topaz sky]

@tiny sentinel did u get the stuff or did u not receive it yet

[tiny sentinel]

Did not

[sinful yoke]

contact customer support, their email is [e-mail], include your uid, username, and server and make sure to tell them you did not receive your item

[tiny sentinel]

Done thank you.

[dense frigate]

Help. I just installed this game today and I can't seem to get pass this screen.

What do I "press" here?

The only thing I can press is change server and changing server did nothing

[echo heath]

tap the screen anywhere

[balmy river]

Updated phone OS today and been stuck in the inital loadinf screen (Oneplus 6)

[echo heath]

Reinstall the game

[balmy river]

Well, time to find out if I remember correctly that I bound my account xD

[sinful yoke]

@balmy river if you didnt bind dont reinstall

let me know asap

[faint sorrel]

Can't launch ship

[echo heath]

restart

[faint sorrel]

The box died

[echo heath]

sad box

[fleet lichen]

Greetings I need some help here, would be possible to change the email address that was linked to my yoostar account to another one? Thing is my previous email address was deleted by me yet I completely forgotten to change it prior deleting my Gmail account so I have another one to fully backup my progress and I would not like to start from over, requesting Support.

[sinful yoke]

yes email customer support your uid, username, server, a screenshot of your binds, and make sure to tell them you would like it removed!

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

email above

[fleet lichen]

Thank you, I'll get to it right away

[wary laurel]

@sinful yoke oh it’s okay the issue is resolved. I’m returning back to Singapore today so I’ll ping again if the issue persist

[uneven quarry]

It’s been 11 days since I emailed the support about not receiving my purchase? Will I ever get a response?

[mortal hill]

@uneven quarry Welcome to the club.

But serioulsy, they're replies are on the very slow end. We just have to wait for them to respond. I suggest giving it 3 more days after which you should send another e-mail.

I sure wish I could edit my comments on here seeing as how I USED THEY'RE WRONG!!

[uneven quarry]

I am missing the Black Friday box I’m worried that the skins are going to rotate before I get my box

[mortal hill]

At least you're not missing the entire Hololive collaboration because you're locked out of your AL account because your linked account is suspended.

[uneven quarry]

Omg

[mortal hill]

I sure wish it was possible to recover a linked account by using the user ID.

[frosty linden]

So, my rookie missions appear to be broken. Giving system error 30 when I open the tab for them, and none of them are completing. Have tried reinstalling the game completely and didn't work. Any known fixes for that?

Have tried installing the game on both a phone and Bluestacks, doesn't seem to work either way.

[torn herald]

Hello. I purchased a gem pack but i didn’t get any gems.

[leaden turret]

Uhm...Shiranui's textbox in the shop isn't aligned wih her

[verbal flare]

@sinful yoke Well, it seems that even after the clean reinstall, the Ambush still didn’t activate when I enter the ambush tile during nighttime in the Hololive SP. Same result. I have retreated my fleet after testing it and I have yet to complete the SP for today.

Maybe it’s actually disabled as someone stated before : “There’s no Ambush in SP”.
I think we can close this case / my issue, since the ambush mechanism worked fine in every other map ( T1-T6 ).

[wraith imp]

Help

It keeps showing this screen and I can't log in

[carmine hedge]

I just did the 800 points event SP map for today, how many more times can I do before this event ends? 2 or 3?

Can I still do it on the 10th? Or there is maintenance to end event?

[verbal flare]

@carmine hedge It depends on your time

For me, it’s UTC +07:00, so I can play till 2 P.M. in 11 December

[carmine hedge]

So just let me know how many more times can I do it? I already did it today

Is it 2 or 3 times or 4?

[verbal flare]

Tomorrow, the day after tomorrow, and 2 more.
Total 4 times

But 3 if you wanna be safe

[carmine hedge]

Ah I see

[verbal flare]

Just in case 4th one is closed.
Also did the ambush works in SP?

[carmine hedge]

Nope

[verbal flare]

I did not get ambushed even when I enter the tile

[carmine hedge]

There's no ambush

[verbal flare]

Ahh, so, even when you enter the ambush tile, no effect, right?

[carmine hedge]

Yeah

[verbal flare]

I thought it was a bug or something

Thanks for the confirmation

[carmine hedge]

Thanks a lot as well

[verbal flare]

No problem

[carmine hedge]

I finally got strong enough to clear SP

So was just wondering how many more points can I accumulate with it before this event ends

[verbal flare]

One day, 1500 from the daily

[carmine hedge]

Yeah but was just 700 from dailies, I can't manage to beat the SP stage

previously*

Finally able to do it today

So I guess I can get 4500 more points safely from dailies

[verbal flare]

Spam T6, that will do

[carmine hedge]

Assuming there's 3 more days

but if there's 3 days I guess its enough points for me to clear the important things from shop

If it is 2 days left then I'll have to grind T6

[verbal flare]

I have 84 hours left according to my calculation

[carmine hedge]

Shouldn't it be 95?

[echo heath]

This is a tech support channel btw, you should probably move the conversation to DMs or an appropriate channel

[verbal flare]

Alright, we went off the board, thanks for notifying us

Should we unsend the messages? @echo heath

[carmine hedge]

Since reset is just 1 hour 30 mins past, and 4 days x 24 hours = around 95 ish?

[verbal flare]

Pretty much. Good luck

[feral halo]

is it possiable to get Fubuki on craft? I spent 200+ cubes and didn`t get her. The chance is 2% - it mean, that on every 50 crafts I should get 1 Fubuki, I made 100+ crafts and get 5 Aquas...

[ornate violet]

how to umbind yostar account?

[feral halo]

I notice a thing on some events, some characters sometimes have a 0 chance to get it by craft, u can spend over much cubes and willn`t get one character. U will get much else girls, but not one

[ornate violet]

how to umbind yostar account?

[echo heath]

You can get Fubuki when constructing ships. RNG is RNG

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

you have to send an email to customer service to unbind yostar

Also, 2% doesn't mean you're guaranteed Fubuki after 50 tries. That's not how the math works.

[verbal flare]

2% from every pull

[ornate violet]

not respon via email :(

[echo heath]

You won't get an instant response. Your e-mail will be queued and responded to accordingly. Allow 6-12 business days for a response.

[ornate violet]

oke

[bitter bramble]

Its just me or the submission for meme competition not opened yet??

[feral halo]

btw, I only get 5 Aqua, and didn`t get Fubuki

it`s strange

looks like byte for donate

[misty crow]

@bitter bramble that would be for #discord-feedback, and yes it's not opened yet due to technical difficulties

@feral halo that's just bad luck

I've gotten aqua and fubuki in build

[bitter bramble]

Oh im sorry..im new here..and thx @misty crow

[wet arrow]

am I the only one who has sometimes a gap between when I touch the screen and the game reaction? like 0.5s

it happens sometime and I would like to know if some people has this kind of issue too ?

[remote wraith]

how do i unbind yostar account

i want to bind to different email

[mossy bluff]

Please, can you help to delete an account from the English server Aurora? I want to create a new account on the same server.

[misty crow]

@wet arrow likely a device issue

@remote wraith you'd have to contact customer service at [e-mail] to ask them to manually unbind it for you

@mossy bluff unfortunately that's impossible

[mossy bluff]

And how to create a new account then on this server?

[misty crow]

If you insist on creating an account on the same server you played on

You'd have to reinstall

[mossy bluff]

I reinstalled, but when I enter the game, he logs into the old account automatically.

[misty crow]

You'd have to clear all data

[mossy bluff]

Delete cashe?

[misty crow]

Not the cache

Literally all data

You'd likely have to delve into the file manager

[mossy bluff]

And more precisely, in which folders? I have an Android. I deleted the game itself.

[carmine hedge]

How can I recover my account

[mossy bluff]

Removal did not help.

[autumn lion]

excuse me, i'm already emailing the support for english using the email above, but they're not replying until now... is there any other way to contact / chat with them ?

[forest yoke]

So I'm thinking of installing Azurlane on my pc, but I'm wondering if my mobile stuff would be able to carry over.
So I want to know whether linking my account to both devices would create an issue

[tiny sentinel]

The expected response time is 6-12 business days..that's a bit much...

[autumn lion]

it's been almost 2 days ? at first they reply fast by asking inquiry, but after i'm replying there's no more response since then... there's also the text ** do not reply below this text** so i don't know if i'm doing it right....

should i sent new email each time ?

[worthy edge]

Just curiosity question. Does challenge mode change enemies? People in my guild have a different group than I had?

[autumn lion]

maybe i'm just replying an automated bot i dunno... there's no way to know my msg got through unlike chat app with the tick....

[tiny sentinel]

Probably a bot. I got the same reply, and it was instant.

[autumn lion]

so... we're just waiting for them to contact us again ? is there somebody here with any experience about this ? i know they're busy, but it helps to know they at least read our problem and gonna contact us soon...

[misty crow]

@carmine hedge please email customer support at [e-mail]

@worthy edge #gameplay-help for such questions
Also they rotate every week

@autumn lion @tiny sentinel you'll have to wait

[mossy bluff]

Removal did not help. Please help me)

[misty crow]

No way to get it any faster

There is another way to get it removed

But like...

You'd need to either factory reset your account or forcibly bind to a social media you won't use

Just use a different server honestly

[autumn lion]

i can't even disconnect it from my old twitter since i can't even login. twitter for some reason won't sent me the authorization code, it always gives me failed attempt... so i'm locked out. FB is my last one beside yostar acc. if something happened too to that one... might as well say goodbye to my acc T_T

[stuck osprey]

Help me plz :<<<<

I deleted azur lane week ago and now im downloaded it back but idk why i login into my Twitter account all is normal until it reset my washington sv

My lexington still there but the washington was reset

[misty crow]

on which menu did you log in from?

[charred sundial]

damn servers are back now i can ask a question

okay so recently you could buy spring skins but now you cant when will you be able to buy some of those skins again

or the devs just made it so we can buy a lot skins from past events

[echo heath]

We don't have dates for when temporarily available skins will be made available again.

Also, you can direct questions like this towards #gameplay-help . This is more for literal technical issues with hardware / software.

[charred sundial]

oh sorry im stupid

i thought this was that channel

[echo heath]

No worries

[rich folio]

i am based in the US, and play on Washington server.
will I be able to connect to washington server while im in Japan? or do I need to use a VPN?

[sinful yoke]

yes but in the case you find yourself unable to load in, use a vpn

[slate kayak]

Where is the Hololive Headquarters furniture? I claimed it but don't see on list of furnitures

[spring grotto]

Should be under collections

[carmine hedge]

What is a UID?

[obtuse maple]

your in-game ID, also #gameplay-help

[verbal flare]

@spring grotto About my issue, I think we can close this case. I asked someone else again, he / she said that he experienced the same, so that means that the Ambush in Hololive SP is indeed disabled.

[lofty oracle]

Hello, I'm playing the EN version in Avrora

In Schero of Iron and Blood replays, I get a bug in the last scene,where the text appears in Japanese and then I can't do anything but restart the game

[lofty ocean]

My game will not stop crashing at login. When I do get through to play everything is fine

[stuck osprey]

Sooo can anyone help me

[spring grotto]

@lofty oracle Please report it to Belfast Bot and as well just for future reference, please post all bug into #bug-reports

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[spring grotto]

steps for Belfast Bot reporting

@lofty ocean What kind of device do you have?
@stuck osprey What's the issue exactly?

[lofty ocean]

iPhone 5S

[spring grotto]

Okay. That's the issue then unfortunately. The 5S only have 1GB of RAM and the minimum amount for AL w/o consistent crashing issues is 2GB. You could try a file repair from the title menu (it's the cogwheel at the top right) and/or a reinstall, but it is most likely just RAM limitations

[verbal flare]

@spring grotto Good morning. My issue is actually not a problem

[spring grotto]

@verbal flare Got it. I'll let staff know to not worry about it (sorry for the late response as well)

[verbal flare]

I asked someone else, he experiencedt he same, so I think we can close this case since the ambush is indeed disabled

No problem, have a nice day.

[stuck osprey]

My issue is i can still login but it reset my washington server but the lexington server is still there @spring grotto

[spring grotto]

So you mean you were pretty much logged out of your account? Have you tried logging into all the servers just to be sure?

[stuck osprey]

Welp i only play 2 server 1 is lexington lv 3 and 1 is washington lv about 35

And it seset my washington one

Im usinv Twitter

[spring grotto]

So you had your account bound to Twitter? Did you bind your account in the settings menu in game when you were logged into it?

[stuck osprey]

Yes i did

[spring grotto]

Okay. Can you log into Twitter on the title screen then? And then try logging into all the servers after the successful Twitter login (and be sure to use the correct Twitter account in case you have multiple ones)

[stuck osprey]

I just try so all 3 server are new except for lexington which i have play abit before i delete the game

Oh wait

Welp thats weird

I re-login with my facebook and now it work

Yesterday it did'nt

[spring grotto]

Well it's good that you're able to log in though

[stuck osprey]

Thx for your help anyway

[chilly sluice]

Need help. I was playing and my phone crashed. Now the screen turn black on loading screen. tried to reinstall the game and nothing happened. (I've searched in the web and it can be the script32/64 error, and that I should download it again, but it has risk of ban) what should I do?

[chilly sluice]

Nvm. It went back to normal

[cloud escarp]

Hello there! Need some help! Lost my account because I forgot to bind the game. Can someone help me to recover it?

[zenith owl]

Contact cs on their email

[burnt flax]

can I delete my account?

from the server

[misty crow]

no

[burnt flax]

ok thanks

[cloud escarp]

@zenith owl already did, but did not get the response. How long should I wait for it?

[zenith owl]

@cloud escarp around 2hours~7days

Just wait,because no only you who send email to them

[cloud escarp]

@zenith owl oh, i see. Thank you for your help!

[sinful yoke]

@cloud escarp responses are 4-10 business days or much sooner

[jolly aurora]

Does anybody know about this?

I get this sorta-thing too, though it normalizes out after a short period of time, but this one here is to the end of the entire battle.

[rain roost]

That's happened to me too, but after switching back from a app for too long or opening my phone after a while. It hasn't happened to me in a while though.

[jolly aurora]

I mean, it happens a lot with smart mobile devices.

But really, sped-up too-much until the end? That..sounds like a strange problem.

I'll ask what the Op's device is.

[sinful yoke]

not an issue

happens if you close or go idle during a sortie

it will catch up back to real time

[jolly aurora]

With my Pixel 2 XL, it's only 3x-5x but takes just a few seconds to stabilize.

Lemme see if I can ask when he got the darn thing and what the enemy tier was.

It is unlikely we will have the answers rn, as They're asleep.

[sullen iron]

Y'all having a problem too?

[topaz hemlock]

"Z FLAG BUG MISSING IN DEPOT" STILL HASNT FIX" CS JUST AVOID THIS ISSUE AND STOP MAILING"

"Z FLAG BUG MISSING IN DEPOT" STILL HASNT FIX" CS JUST AVOID THIS ISSUE AND STOP MAILING"

"Z FLAG BUG MISSING IN DEPOT" STILL HASNT FIX" CS JUST AVOID THIS ISSUE AND STOP MAILING"

[sinful yoke]

please stop spamming.

[verbal flare]

Dude, no need to spam

[topaz hemlock]

Even though I spamm they still wouldnt minde me anyways

I NEED PETITION FOR THIS

[sinful yoke]

stop the spam

[verbal flare]

@sinful yoke Good evening. This morning, I told Toaster that my issue is solved ( I asked someone else regarding my issue / bug occured, he/she also experienced the same ). So the investigation can be stopped and the case can be closed, thanks for your time anyway. Have a nice day.

[sinful yoke]

I heard

[topaz hemlock]

Goos for him... how bout me

They still wouldnt solve my problek

[verbal flare]

How long since the last CS e-mail? Normally it would take 8-13 business days, and might be longer

[topaz hemlock]

@verbal flare im fine with how long it takes.

But after that they stop. Sending updates

[verbal flare]

I see. Since when? Last week?

[topaz hemlock]

Yesss

I think THEY STOP FIXING THIS BUG

[misty crow]

[verbal flare]

If it’s more than 13 business days, send another e-mail, not a new case, but with “reply”

[misty crow]

Spamming caps isn't necessary either

[topaz hemlock]

Oh my gawd

I ask for petition for this

Mmjust maybe just maybe ehen the comming updates. They issue this kind of thing

[misty crow]

So please wait patiently

The next time you come in spamming we'd have to take action

[carmine hedge]

how can i unbind my account?

[misty crow]

You cannot unbind any account if it's your last bind

If you have multiple binds

It's as simple as reclicking the bind in the game settings

@carmine hedge

[carmine hedge]

@misty crow tnx

[forest yoke]

Hey, so I've gone and got azurlane installed for my pc. I already have a mobile account though.
So what I'm wonder is if linking my account to both would cause an issues?

[sinful yoke]

you can play on mobile and pc just not at the same time

[forest yoke]

Ah, good to hear, thx for getting back quickly

[dusty jasper]

Guys,just asking, what is the best keymapper app for this game using android controller?

[noble cradle]

Hello there. My progress has not been preserved, although the account have been bind both to fb and twitter. How to restore?

[sinful yoke]

@noble cradle did you login?

[noble cradle]

@sinful yoke after few relogin and switching servers, my progress is back

[deft cape]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[hard edge]

Hi i need some help i cant get my old acc back

Can someone help me with that please??

I know its late so if anyone who can help me sees this please message me private so i dont forget

[ornate violet]

i must reply this email??

[ornate violet]

how to reply?
i mean cs to al

[echo heath]

Wait for them to reply to you

[ornate violet]

3 day not reply :v

sad

[carmine hedge]

Good luck, i wait since November 14

[echo heath]

6-12 business days for a reply

I've heard of people getting same day replies, so be sure to try and articulate clearly what your issue is and provide as much info as possible.

[ornate violet]

aaaaaaah :(

[empty sandal]

I've been waiting for a reply since november 15 about getting double billed for gems. if i don't get a response this week i'm just going to file a chargeback tbh

[ornate violet]

a few months ago, every contact was always a fast response umm under 1-3 hours for response

[empty sandal]

if they're this backed up they should probably hire some more CSRs

even if they're only temp hires to get through their backlog

[ornate violet]

i want unlink yostras account :(

[torn herald]

no reply for me too

[ornate violet]

[torn herald]

[hard edge]

Me2 no reply

[sinful yoke]

do note they take 4-10 business days to reply or sooner

business days is monday-friday only, and they are located in china

[sinful yoke]

please stop ranting here

[limpid tapir]

Friend of mine gets this error, whats up with that, please tag me in the response

[median needle]

@limpid tapir just restart the game. the ship will be in their dock.
have them sort by "time joined" if they can't find it.

[idle kayak]

Yo guys, I've a stupid question, but does factory resetting our phone will have a negative effect on phone's performance or newly installed games/apps?

[median needle]

it shouldn't. (it doesn't from my experience at least)

[raven wedge]

Is this a bug?

[sinful yoke]

[raven wedge]

I bought her but I did not get her.

[sinful yoke]

try restarting and checking your dock

[raven wedge]

I did. More than a couple of times. Then I went to Google n led me here. Lol

[sinful yoke]

do you have any sort filters on?

[raven wedge]

I don't know... but I do think that I bought her when my dock was full.

[echo heath]

You can receiver units with a full dock, you just go over the cap.

Try removing all filters when in your dock screen and sorting by time received if Sora was your last ship you got, she should be at the top

[raven wedge]

Tried to go to collabs on my docs. She not there. Only an army of bulins

Support told me I already have her. I'm confused. N lost. Lol

[echo heath]

All I can say is just look carefully then. She shows up in collabs for me. So if she's not there, then you accidentally retired her or something since we know you received her now.

[raven wedge]

Odd. I only retire white ones. The shop did not ask me to lock the girl upon purchase. So that I don't butter finger the retire section

Nvm. I'm blind lol. Sorry for the small ruckus

[weary dew]

I officially have no idea what’s going on with my missing gem ticket. Just got this email.

It’s starting to feel hopeless.

The thing is I’m sure if I do a chargeback my account will get banned.

[echo heath]

Your account won't get banned for a chargeback on something you didn't receive.

Tech support people from here have presented chargebacks as an option to not receiving gems.

The mail says to create a brand new e-mail about the issue. Not sure why you're not getting any response.

[weary dew]

It feels weird I need to open a new ticket because they’re being so slow. I’m sure that puts me in the back of the line.

Loving the game, but this is a bummer.

[echo heath]

nothing else you can really do though

I've seen people get same day responses, so just give it a shot.

[weary dew]

Alright will do. I appreciate the suggestions I've gotten here and I hope I'm avoiding sounding like a middle aged person yelling at the wait staff.

[carmine hedge]

Help me pls, I have an error when add gems

[woeful cliff]

I received this e-mail just now, I take it that it's ok for me to send them a new e-mail again?

don't wanna spam them too much since I recently sent an e-mail on Friday

[weary dew]

I got one of those today. Sent a new one and got a response within the hour.

Definitely send them a fresh ticket.

[woeful cliff]

alrighty, I've sent the email and indeed got a response

there's one more question I'd like to ask before finishing but how do I send a reply to them now

[sinful yoke]

you send replies by replying to their email

[woeful cliff]

thanks!

[cedar epoch]

Thanks to best support

👌🏻

[sinful yoke]

resend your original text in a brand new email

[cedar epoch]

It’s a waste of time

[sinful yoke]

I cant force you to try again

[neon palm]

Hi! Somebody can say some better emulator program for PC? Now I use MEmu Play or something like that but the game is a bit unstable with it.

[sinful yoke]

bluestacks is compatible

[neon palm]

Thx! 😄

[cedar epoch]

Yeah, you’ve forced me to definitely stop playing “ohm, yeah just resend email, and wait another 2 months”

👋🏻

[sinful yoke]

that is your choice

[weary dew]

You’re being highly negative but I got the same email today and after resending I got a same hour response.

So you can listen to the person trying to help you and almost certainly get help, or ya know, not.

If I were a betting man I’d say they had some kind of issue with the ticketing system and purged it today.

[somber herald]

2 months till my message to email support and today i got automessage what my issue has been expired and i need to message them again. Great. Useless email support.

[quaint hound]

I keep having construction issues where it deletes the ship in construction but at the same time still thinks there’s something in construction and it won’t let me remove the buged construction leaving me stuck

[deft cape]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[patent sparrow]

Glad I waited patiently like I was told to here back in October when I sent a ticket in

[hidden linden]

event ends tmr and im still missing #42 cutscene. Support hasnt replied yet

50/51 is depression

[spring grotto]

They can get you the cutscene even if the events ended though

[hidden linden]

yeah but my point is they're taking way too long to fix problems caused by in game flaws

[empty sandal]

Yeah that need to resend my email hasn’t instilled much hope in me. At least I saw mentioned earlier that chargeback doesn’t immediately constitute a ban if it was for a legitimate reason

[ornate violet]

aabhhbh i lost code secondary :+

forgot :(

[spring grotto]

@ornate violet if you dont remember and need help recovering it, please contact customer support via email at [e-mail] with your account information and the issue w/ your password

[balmy river]

@sinful yoke Sorry for not seeing your message, turns out I did bind it and still have all my stuff ^^

Lucky me :>

[echo heath]

@somber herald @patent sparrow

Seems like they're trying to clean up their backlog of missed / unread / lost mail. Try sending a completely new e-mail. Someone else just got this last night, and after sending a new one, got a response within the hour.

[rigid canyon]

i have a question ,i just accidentally bind account facebook. When i try to unbind account facebook, It shows with message say ''Account binding with FB/TW failed:100213'' i just want to unbind account facebook and the UID: 70063760 server Avrora

[sinful yoke]

try connecting another bind like twitter or email

[rigid canyon]

so which mean i can't unbind account facebook on that new UID ? because i want bind account facebook on my main account

[sinful yoke]

oh you tried binding at the main screen?

[rigid canyon]

no, i accidentally bind account facebook on new account UID from in game in setting - account then i realize that if i surppose to login the game by click on facebook icon in the main screen but i thought that i blind all yostar,twitter and fackbook. Somehow when i bind account facebook on new UID it works out like i didn't bind my main account with facebook

[sinful yoke]

do you have the uid of your old account?

[rigid canyon]

yes UID: 67144402 server Avrora

[sinful yoke]

/checkbind 67144402

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Dec 9, 2019, 5:28 PM

[sinful yoke]

everything but facebook

take a screenshot of the binds on the new uid and put it in an email to customer support at [e-mail] and make sure to include your new and old uid and tell them you accidentally bound your facebook to the wrong account and would like it merged to the 67144402 uid

[heady raven]

So just recently got a dicouraging email for AL support after 1 month of waiting saying that the wait was so long pls try again and i re-sent a new msg about 5 hours ago since i heard ppl were getting reponses quickly but so far nothing, any idea of how long it may take to get a reasponse, a couple of days or another 1 or 2 months

[sinful yoke]

4-10 business days or less

they only got quicker than usual responses due to emailing as staff were in office

[formal kindle]

An old inquiry of mine finally got the “please resend” after nearly 3 months of hearing nothing back.

And I’m completely sure I filled out everything correctly on the initial inquiry.

[sinful yoke]

3 months is too long to not send a follow up email

[carmine hedge]

I just transferred my account to my new phone, and now I'm not getting any notifications. I've made sure they were on, but still not getting any

[formal kindle]

I tried sending follow-ups at various points during those 3 months.

[modern jewel]

Do emails sent to yostar need to have a specific subject line?

[sinful yoke]

no but its helpful if you do

[uneven quarry]

anyone have any tips for what I should do about the gems I never recieved

[modern jewel]

I typically put the issue I have. But I sent an email over a month ago, and sent 2 follow up emails during that perio d

And still got the “please resend it’s been too long”

Which is fine, I know they’re busy. Just unfortunate I can’t really progress past of the game lol

@uneven quarry Email yostar support

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[uneven quarry]

yes I did that a long time ago

[sinful yoke]

make sure to include your uid, username, and server

[modern jewel]

May have to retry sending them

[uneven quarry]

I am wondering what I should do that doesn't involve the tech support

I have sent a total of 3

[modern jewel]

There’s nothing you can do lol

[uneven quarry]

0 response

[sinful yoke]

you must contact customer support regarding a purchase issue

they take an estimated 4-10 business days to reply or sooner

[uneven quarry]

Can I contact itunes and request refund/

[sinful yoke]

this is mon-fri emails on the weekend tend to take longer to get to

yes

[uneven quarry]

its been 10+ days

[modern jewel]

Has the bug where you cannot progress the training missions ever been reported? I can’t find it anywhere and I just want to make sure lol

I’ve asked here quite a few times but never get a reply

[sinful yoke]

training missions meaning the 3 difficulties and the red banner right?

there is no bug with them atm

any issue with them is user based

[uneven quarry]

ok i contacted itunes

they said that the developers are the only ones that can refund

[maiden merlin]

Guys which phone is better for azur lane p30 (higher battery capacity) or p30 lite(bigger screen)

[sinful yoke]

azurlane 60fps eats lots of battery, large screen serves little benefit except more space to look at

[maiden merlin]

Tnx

[modern jewel]

Ok, thanks! Appreciate the help a lot

[uneven quarry]

Has anyone actually received an email back about their request ticket from the EN support team?

[modern jewel]

“Hi there,

You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.

Thank you!”

Is this an automated response? Do I need to reply further or again?

[echo heath]

You do not, just wait for someone

[modern jewel]

Cuz this happened last time lol

Ok thanks friend

@uneven quarry my friend had the same issue as you. He got his gems in game after emailing them and waiting a few days. They’ll need your Apple receipt as well just fyi

[uneven quarry]

I sent them everything and they just never responded

[modern jewel]

Perhaps it got lost in transit. Try again and be patient, or you could go so far as to do a chargeback / dispute with your bank

If you’re that worried

But they will get you your gems lol

[velvet quarry]

I'm trying to recover my account from my old phone but I haven't gotten a response.

[uneven quarry]

I emaile the EN support team and never got a response, but then emailed the non-EN support team and they responded within the day and said that I have to email the EN team

[velvet quarry]

Yeah I emailed the EN team and haven't gotten a response

And when ever I sent an email it deleted itself after awhile

[uneven quarry]

Should I chargeback since I am not getting a response?

[sinful yoke]

thats up to you if you dont/cant wait for a response

[uneven quarry]

well see I got these gems for the hololive event

and if I dont get them before the end of the event then it is useless

[true fjord]

Does anyone know when the Anniversary books getting shipped? They said the end of November but I’m not sure. I’m moving soon so I need to know when the package will arrive. This might be the wrong place but I don’t know where else to ask.

@uneven quarry I contacted them Friday I believe about my Black Friday Box not being delivered and I got mine yesterday if I’m correct.

[spring grotto]

@true fjord well it seems that the first batch of US shipments are finally in the country so per the recieved email, somewhere between 3-13 business days

[true fjord]

@spring grotto thank you nice to know

[tender warren]

hi would anyone in here know what the use policy for AL official art is ?

i am working on a coding portfolio website for my coding class and want to use a picture of Akagi on my site but don't want to cause problems by using a non free use image

[sinful yoke]

its fine as long as you dont make money off of it/sell it

[tender warren]

well that's the deal this well be a deployed website that potential employers might see

[uneven quarry]

@true fjord I hope it comes through today

[true fjord]

@uneven quarry I really do

[pearl path]

Hello I seem to be unable to get past the first loading screen and reinstalling doesn’t work. iOS if that helps.

[echo heath]

So you get to the starting loading screen and what happens? It just hangs there forever?

[pearl path]

Yes.

I have an IPhone XR if that helps?

[echo heath]

Try changing your connection type. Use Network, wifi, or a VPN

try resetting your router and all that jazz too if you're already on wifi

[pearl path]

I Tried using a different connection type and that didn’t help, might see if resetting my modem works.

[echo heath]

did you try a vpn?

[pearl path]

Don’t have a VPN sadly.

[echo heath]

you can get free ones

[pearl path]

Nope still stuck on this screen.

[echo heath]

Are you sure you have a stable connection?

[pearl path]

Yup.

[echo heath]

After that, I can't help you much. You'd have to wait for someone with the tech-support tag to come help

[pearl path]

It was working fine last time I played.

Which was yesterday.

[echo heath]

Yeah, loading screen is 99% connection issues somehow. The only time I've had loading birbs stuck was when I was playing on a plane once and it was intermittent internet

But yeah, sorry I don't know more

[pearl path]

Nothing you can do, just the help provided was more then you had to do

[verbal flare]

Connection from the server must’ve been blocked by your internet provider @pearl path
Same thing happens to me when trying to connect to Rockstar Social Club when trying to play GTA Online

Solutions are :

1. Port-Forwarding
2. DMZ ( risky )
3. VPN

Or it might be because of your provider’s issue directly from the HQ

[pearl path]

Odd, this would be a first. I had this on Android before and had no issues.

[sinful yoke]

just use a vpn

[thorny lake]

I haven't been able to get Memory 49 from the event, what am I doing wrong?

[mortal hill]

It looks like I'm gjoing to miss the ENTIRE Hololive collaboration because Yostar is just too slow with answering emails. And the Twitter "workaeround" doesn;t work at all.

[sinful yoke]

I said it was a possible fix

possible workaround*

not guranteed

[next terrace]

Just wondering in Azur lane crosswave, will there be a way to tranfer our current account to the new game?

[spring grotto]

@next terrace Please only post in one channel as for your question, Crosswave is a completely different game. It has no connection to accounts on the mobile game

[next terrace]

sry it just I didn't where to exactly put this question. So sry 😦

[spring grotto]

No problem

[next terrace]

thx

[long depot]

hello can someone help me ? bought some gems but no gems were added to my account. only deducted my balance

[empty sandal]

File a dispute with apple/google or your CC issuer. If you email support you’ll be waiting for over a month

[long depot]

oh damn. what happened to yostar support =/

[empty sandal]

I dunno, but it’s a total wash if you try contacting them.

Probably grossly understaffed but their management is too cheap to hire more help

[sinful yoke]

I mean

theyre constantly hiring

I’ll take this time to say yostar in china is currently hiring customer support staff for azur lane english
must live in china
must speak mandarin and english

[carmine hedge]

Ive done all the quest but I cannot find it in my dorm

[thorny lake]

it should be under "Collection"

[wanton stump]

mutsuki looking at the days ago

that bug ahahaha

[calm flame]

So I asked again and again what to do, how long it would be until support replied to my email. I was told wait ten, then fifteen, then twenty, then thirty, then "we don't know"

After over 3 months now

I've gotten an email that my "issue is expired" due to long wait time

and has been thrown out

Over 3 months on a payment issue where I didn't receive the gems I paid for but was still charged

And it gets thrown out cause its apparently reached max wait time

So then how would I ever get the issue addressed?

Does it get addressed?

[sinful yoke]

did you ever send

follow up emails?

[calm flame]

Multiple

Not a single reply to any

[sinful yoke]

if the follow up emails went to 2 months long without another follow up, they were long missing

[calm flame]

This is an issue that should be handled in 1-2 days, are you implying I should've pinged it even more and waited beyond 3 months?

[echo heath]

Well, try with a new e-mail now, because other people with that same issue on the e-mail chain have gotten responses now.

My guess is they implemented something to go through old e-mail that got lost / unread / discarded and notify users that that happened.

It's unfortunate that your original did get missed, but I think this is them trying to make sure anyone who didn't get help, is still going to.

[dense frigate]

What is this? I was trying to LB Long Island then this pop up. If I press confirm it says some error illegal restriction or something

[echo heath]

Is Long Island the only backline unit in your formation 1?

You're not allowed to have no units in your formation 1 backline or front line.

Put someone else there and you'll be able to do it.

[dense frigate]

No, my formation 1 is full

[sinful yoke]

have u tried restarting the app?

[echo heath]

Then go to your formation 1 and remove Long Island from it and then try again

[dense frigate]

I restarted many times nothing changed

[echo heath]

You shouldn't have to remove anyone from a formation to limit break.

Make sure you're going to her details page, tapping limit break and then selecting a bulin.

[dense frigate]

Just tried removing her from formation 1. Still got the error.

[echo heath]

Alright, well, you shouldn't have to remove anyone to limit break. So if that's your goal this should be circumventable

[dense frigate]

Selecting bulin work

Haven't LB yet though, still wondering why I can't select the duplicate

[echo heath]

I'd imagine it has something to do with it being in a formation. Can you show the duplicate you're trying to use in your dock?

Or perhaps show the screen where you see the duplicate from the limit break screen

[dense frigate]

I just remembered something

That duplicate used to be in formation 2

Then yesterday when i do commision i select everyone from formation 2

Thus leaving formation 2 empty

[echo heath]

I would just double check your formations that she's not in one, then restart the app to ensure it's up to date, and you should be able to use it as a limit break.

And ensure that the level 16 one isn't the one you're feeding to a level 1 one

if the 16 is your main Long Island or something

[dense frigate]

Nah I have lv 30 and lv 16

[median needle]

check your commissions? it might have been put into one of them.

[dense frigate]

No, the commision was yesterday. After that I just learn to never put dupes in commisions so certainly she's not in one right now

Ok I said that formation 2 is empty right?

So this is what I just tried

[median needle]

still if you use auto it would have selected her since she's not lvl 1. check just to make sure.

[dense frigate]

I fill formation 2 with entire different unit.

So formation 1 & 2 is full now

Then I restarted

Guess what

Still get the error

Lol

[echo heath]

can you show us your formation 1 and 2

[median needle]

k so at this point since it persists through restarts i'd say do a file repair.

[echo heath]

Hm, what LFire said then I suppose. Sounds like something is broken with your files.

[dense frigate]

Oh there is another thing

You know I just think I'm just gonna use bulin and retire the dupelicate

But when selecting her on retire screen I get the same error

[median needle]

then yes do a file repair.

[dense frigate]

Ok then guess i do that

Yo, I just did the data repair thing in the welcome screen

Still happening

Thecerror