Thank you, will do that in like... 7 hours, for now I go to sleep
#tech-support
deft sapphire
mild gale
idk why but my game keeps crashing when i access the dorm
spring grotto
@mild gale Is it when you're trying to access your dorms from the main menu? Specifically, while your secretary is still loading in? B/c there is an issue that if you try accessing the docks while your secretary is still loading (mostly L2D), you can cause it to crash
mild gale
@spring grotto yes it is when im accessing my dorms from the main menu, but my secretary is loaded every single time it happens. I click on dorm and it just exits out of the app and back to my phone homescreen. im using an iphone 7s if that helps
spring grotto
@mild gale Well try restarting your device and offloading the app. If it still persist after that, try a file repair from the settings menu in game
mild gale
@spring grotto Restarting my phone worked. thanks
spring grotto
Good to hear 
carmine hedge
My game keeps crashing what can i do?
Restarting didn't work
Uninstalling then Reinstalling didn't work either
sinful yoke
what phone do you have?
raven sphinx
Azur lane Can it be unbind? I want to change to a new facebook account, the old account I want to delete
opal bobcat
Hello, i tried buying the magic closet equipment from event but i can't find it on depot
Oh sorry it's a dorm furniture, my bad
odd mirage
Ok this is my first time on discord the only reason I joined was to get help with being unable to purchase gems from the market place it says invalid parameters provided to api 200250 I've restated my phone forced closed google play and google services I've cleared the cache nothing works.
harsh sable
Hi I need help on recovering my account
mortal hill
@harsh sable You're not the only one
sinful yoke
@raven sphinx do you have access to the old facebook?
@odd mirage have you reinstalled?
@harsh sable what is the issue specifically?
harsh sable
Need to recover my account
sinful yoke
did you bind it
odd mirage
No I havent tried that yet
harsh sable
Yes through Facebook if I recall but I logged into my Facebook account and it wasn’t there
I know my char name and server so I ss the account by looking it up
sinful yoke
did you login to all servers?
harsh sable
I’m sure I still have my purchases that I’ve done in the account in my iTunes account
Yes it isn’t there
sinful yoke
do you have 2 facebook accounts?
mortal hill
Knowing your User ID is essential to retireving your account.
sinful yoke
no it is not
did you by chance bind with twitter or yostar? sometimes people do not remember what they bound with
harsh sable
Yeah sorry I don’t really remember, it’s been a couple of months now
You guys able to fine my account if I give you my iTunes purchase on it?
sinful yoke
iirc they cannot, do you have your UID?
harsh sable
I’m not sure, I used to play it on my iPod but my iPod got stolen so I haven’t been on since.
sinful yoke
probably not then, can you check your twitter's (if you have one) apps and permissions (in settings of twitter) to see if azur lane is connected? if you bound with yostar bychance, you should have an email that is searchable with Yostar to show proof you did so
if you dont find that its connected to those, then its likely you didnt bind or something else happened
in that case contact customer support at al.cs@yo-star.com and make sure to include your username and server, ask for account recovery 
tame flame
Why can I not log into my account thru a different device? I've uninstalled and it keeps logging me in at log in screen without me choosing which social account to sign into
harsh sable
Yeah sadly I can’t find any ss of my account Id, I’ll contact the email thanks
Is that an email that u provided?
odd mirage
Updater reinstalled azur lane didnt fix the problem still giving me the same error
I reinstalled the game I dont have a update for google play services so cant try that. It also say unable to connect to google play services. I made sure my information was updated to but still cant bit nothing
idle iris
I bought the black Friday pack and trade license and dont have them
glass glade
Update: I've logged back in and the person who has access to my account has once again changed everything including secretary, building ships, fleets, etc. I think at this point I'm not receiving any help on this matter and will likely just retire all ships and uninstall the game. Thanks!
warped tangle
@glass glade im not too sure on what to to in this situation but can try and unbind every account
glass glade
It won't matter because they still have access to it
unbinding and rebinding the account doesn't log you out of the devices already logged in
warped tangle
yeah.. try and contact support
glass glade
I did, and they told me it's out of their limit
and I asked who I should speak to then, to which I've gotten no response 
odd mirage
Update I've done everything I can think of I cant give yostar money cant us my card or balance keeps giving me the same error it's a shame I wanted to buy the black friday box and cubes for the holo ships but cant give them money
spring grotto
@glass glade Unfortunately if direct support from Yostar said it's out of their hands, there probably won't be much we can offer here. They'd know more than we do.
@odd mirage Hm...have you tried fully logging out of your Google Play account in your phone settings and then relogging into it?
glass glade
Mkay, so I'll just retire all the ships so the hacker won't be able to play and I'll just uninstall. Thanks
odd mirage
I'll give it a try
spring grotto
No. They're based in China so they're not in any current holidays
odd mirage
@spring grotto still not working it keeps giving me this
spring grotto
Hm...not too sure then. Most people get it solved by either updating their APK version or by logging in and out of their Google account 
I'd say try opening log mode and then getting a screenshot of the logs
/logmode
pale pagodaBOT
sinful yoke
kek, embed ded
odd mirage
I cant open logs Ethier
carmine hedge
Is there a way I can check my yostar account? I set it a while ago and i don't think I remember the password
odd mirage
What's an apk I could try to update that
spring grotto
@odd mirage the APK is just what you download from the Play Store, that's all. So if you have a fresh install from there, you're already updated. As for the logs, are you holding down on the right side w/ your thumb and pinching in w/ your left two fingers?
@carmine hedge Well there's no passwords for Yostar binds, only emails. Or do you mean the seconday-password to prevent retiring ships and equips?
carmine hedge
Oh thanks
I set it so long ago I didn't remember that there was no password
But does that mean on a new device I just type my email in and it moves the data?
odd mirage
spring grotto
You'll just need to select Yostar from the title screen, put in the same email that you bound w/, and then generate a new code. After putting in that new code and logging in w/ Yostar, you just need to select the server that you used to play on 
spring grotto
@odd mirage Okay. And can you get a screenshot of the logs while getting that error code?
odd mirage
I'll try
prisma scarab
I just buy some gem. But my account gem still the same.
odd mirage
spring grotto
@prisma scarab Try restarting the game first just to test it out. If they're still not there after that, email customer support at al.cs@yo-star.com w/ your account information and purchase receipt
@odd mirage Hm...yeah that's the same error. And you fully logged out of your Google account in your phone settings? And then logged back in
odd mirage
I'll try agian
solemn valley
Okay, so I was told to wait 6-13 business days after sending an email last Saturday because I made a purchase for gems but never got them either. It seems like this is a common issue for some people?
Mind you, this is the first time I ever spent money on the game
spring grotto
It happens to some users at times. Some people get it and most don't
solemn valley
wait, I FORGOT THE PURCHASE RECEIPT
Do I just send another email and attach the purchase receipt from Apple on it?
sinful yoke
iirc you dont need to, but you can
solemn valley
I'll get to it then, just in case.
odd mirage
I tried to log out and in didnt work guess I will never be able to buy anything again it's been 2 days
solemn valley
I feel you man, I bought $19 USD worth on the 23rd
odd mirage
Yah shame I wanted that black Friday box and holo ships but I needed gems
solemn valley
also, would you want to send the purchase receipt or the tax invoice?
I have never had to do this before so I really don't know what it is they need as proof
odd mirage
I havent spent any money yet as it wont even let me so that
odd mirage
Mobile
Guess I'll have to wait till I can contact the devs tech support
The game works fine other then me being able to buy anything
solemn valley
well, i sent them a tax invoice since the receipt didn't mention anything about AL
mellow flower
Can someone help me? I didnt recieve a skin from the black friday box
finite breach
If you already own the random skin it gives you the gem cost of said skin then
mellow flower
Oh i didnt know that could happen
Thanks bud
Just counted my gems and indeed i got more
odd mirage
Maybe I can try to download azur on a different device and log into google account with that and see if that works this is my last attempt if it doesnt work guess I can no longer give them money kinda ironic too.
solemn valley
when even your mobile is trying to protect your wallet
odd mirage
Yup the one thing devs want you to do spend money and I canr even do that
bold terrace
is it a bug or just mine? cant do the daily mission
i can move the characters just fine but nobody is attacking
timer aint moving too
been retrying several times but same thing happens
odd mirage
Did u hit auto or try manual fighting
bold terrace
auto and manual same problem
odd mirage
Idk then I've never seen that bug
solemn valley
are you able to pause it and leave?
bold terrace
i can leave
then retry it again only to get the same proble.
lemme try other maps
solemn valley
and i presume you have already restarted the game?
sleek radish
So im trying to buy the black friday pack and i cant buy it. Whenever i click purchase it says system error 1 invalid input
bold terrace
oh its fine now, restarting didnt work but playing on other map fixed it 🤔
vagrant cobalt
Hey, I haven't played the game since August of this year and when I went to log back into the game, it made me restart.
I know I was on the same server (Lexington) and all of a sudden my account is gone.
I even have the residue files from back then, wondering if anyone can help me.
odd mirage
@sleek radish are you getting this too
sinful yoke
they said system invalid input
idk about you, but those are very different words
@sleek radish try restarting your device, ideally it should be fixed
odd mirage
Oh lol yah my bad
sinful yoke
@vagrant cobalt did you ever uninstall?
vagrant cobalt
Yeah, had to.
sinful yoke
did you bind at all?
vagrant cobalt
Uninstalled before and it wasn't an issue
Yeah, should've been binded to my yostar account.
vagrant cobalt
Yeah. It did nothing.
sinful yoke
what server is your account on?
vagrant cobalt
Lexington
sinful yoke
are you logging into lexington now?
vagrant cobalt
I am
bold terrace
is there a way to turn off hololive song bgm?
sinful yoke
can you try logging into all just in case? @vagrant cobalt
vagrant cobalt
One second. In the middle of reinstalling
odd mirage
Should I want to email the devs about my problem as I dont know what els to do I am trying to use a different device but that's my last option
sinful yoke
@bold terrace there is not, but its been suggested to replace it with regular bgm
you can turn off the song in general though
ideally customer support should be able to help @odd mirage
odd mirage
Where can I go to contact them?
sinful yoke
their email is al.cs@yo-star.com
vagrant cobalt
I mean, if I can't get my account back that's fine. Just upset if I lost my Akagi and Taihou.
odd mirage
Thanks
sinful yoke
make sure to tell them your uid, username, and server
also send the screenshot of the logmode u took earlier
odd mirage
@sinful yoke ok I will send them screen shots of the problem and error logs with my Id
vagrant cobalt
Think I could get my account back if I remember my username and server?
sinful yoke
yes
sinful yoke
I am unsure
solemn valley
I think the UID, username and server should be enough, but i ain't tech support. that's just my opinion
vagrant cobalt
Thing is, I don't know what a UID is or what mine is
sinful yoke
no, you still must answer their questions to prove ownership
vagrant cobalt
Easy enough
sinful yoke
but I am unaware of the questions except knowing your first oath, but not everyone has that
lucid sandal
how long does it take azurlane support to respond threw email
sinful yoke
6-13 business days or sooner we estimate
vagrant cobalt
Do I just email them or
sinful yoke
yes, but dont you need to attempt to login again? 
vagrant cobalt
Downloading data.
Again.
odd mirage
@sinful yoke update I am just not tech savvy and finaly completely signed out of Google completely then back in and that worked I can buy gems now thank you. Man I am getting old lol
sinful yoke
just skins
civic dirge
I see
carmine hedge
has anyone noticed a large number of bots crafting ships on AL JP?
names all look very similar with random characters
civic dirge
This is AL EN server I think
odd mirage
Nvm now its telling me invalid input
echo heath
Wild guess, but you wouldn't happen to be trying to purchase from Latin America would you? I know that people have had API errors from there.
wary merlin
Umm... Could I login my account through screenshot of the info of the account? It seems that I can't find my account via facebook, etc.
sinful yoke
did you bind it with facebook?
sinful yoke
you can check the apps and permissions of your facebook accounts to find Azur Lane
sinful yoke
they wont help since your account is bound 
wary merlin
sinful yoke
you have your uid right?
wary merlin
A screenshot, yes.
sinful yoke
do you have doubts you didnt bind?
wary merlin
No.
Last time I asked here, I found my account...
But now nope. So I know my account is binded.
sinful yoke
you’re logging into the right server as well?
wary merlin
Yes.
And... I have one problem too... When I'm trying to login in facebook in loading screen, it stays on the fb account I logged in.
sinful yoke
ah.. I believe clearing cache can help
wary merlin
Ok thanks,
Clearing cache didn't help.
I have another problem too, I tried seaching for my account via the friends > add, ingame. I typed my name, didn't appear, my uid, didn't appear also.
Lost account?
Sorry for being a nuisance lol
wary merlin
ah nvm it. Found it accidentally by switching account by accounts via facebook.
Thank you.
sinful yoke
hurray! may want to note down what account is connected next time you expect yourself to login
wary merlin
shy rivet
Hello, I bought a new phone, but my aсс was not connected to social networks. Сan i recover my account?
mighty cairn
do u still have ur old phone?
shy rivet
yes. but game was deleted
finite breach
You can try to reinstall it on your old one to see if the data is still there and bind it there. If not: you need to send an email with information like ingame name, servername and UID if you have it to customer support
/techsupport
pale pagodaBOT
finite breach
email is in bot message
carmine hedge
I have been email al.cs@yo-star to recover my acc but no one is answering
How to recover my acc
finite breach
Estimated response time should be 6-13 business days atm iirc. If it’s longer send a follow-up email and be a little bit more patient
thick wharf
Since it's under "pending" (pending purchase), the transaction hasn't been completed, is what I'd guess
drifting fog
But i buy others things is still ok
I buy in game said " Your purchase is completed " but i dint receive anythings
spring grotto
Try a restart of app just to see if it appears after that. If it's not there though, please email customers support at al.cs@yo-star.com w/ your account information along w/ the purchase receipt
drifting fog
Tried to restart the apps just now
Still doesnt have it
I dint receive any reply from that email before~
I used to have top up issue before~ i tried to email to the al.cs@yo-star.com
But no reply at all
river sparrow
spring grotto
@drifting fog Well be sure to include all your account information, the purchase receipt, and the fact that you need help resolving the payment issue. All support inquires have been asked to be sent in via email
@river sparrow possible connection issue. Try restarting your device if it doesn’t continue. If it still fails, try a different network connection as a simple first step
soft dawn
hello guys, how long does it usually take for getting a respond on email from yostar? i was trying to buy black friday box but the first time i was receiving a error message and then i tried it another time successfully but now apple wants money for 2 of those boxes 😦
spring grotto
@soft dawn on the long end, it can take between 6-13 business days
zinc atlas
can someone help me? i reinstalled the game and nox several times, still doesn't work
zinc atlas
nvm, restarted my net and it worked 🤦♂️
mossy elk
What should i do to recover old account that hasn't bind to any social media accounts or email?
spring grotto
If you didnt have it bound, please contact customer support via email at al.cs@yo-star.com with your account information (such as in game name, server, UID if possible, commander lvl if possible) and letting them know that you need help recovering it
true scarab
Hey did anybody purchased the Black Friday box and not get a skin? I need help I didn’t get mine
spring grotto
If you didnt get a skin, you most likely got a dupe skin. In which case you got refunded the gems for the dupe skin
So you got the gems for the skin plus the base ones from the box
true scarab
If that’s true, my rng is either great or terrible. There’s a lot of skins being sold right now and I don’t even own that many. SMH
Thanks btw
carmine hedge
hello, I'm getting this problem with azur lane and google play store, every time when I want to download azur lane, then the download stop in 30%, 60% 80% and a message with: azur lane can't download, I check my internet and is fine because is not the only app that I download (SAOARS, Fate Go, Bandori, SIF and more) I did all possible solution in the store but still I can't download the game? Any help with this please?
uneven quarry
I bought the Black Friday bundle but never got the items. Pls help
spring grotto
@carmine hedge hm...make sure you have enough storage on your phone. And also restart your device if you haven't tried already. If that all fails, perhaps try using a different network connection
@uneven quarry did you check your in game mailbox to see if its there?
uneven quarry
@spring grotto yes I did
marsh pelican
Hello
Can I somehow delete specific character's voice? (namely Portland, cause I hate her "DAISUKI NO IDNY CHAAAAAN" everytime she gets MVP (and she gets it every battle cause she is most powerful ship in the fleet))
sinful yoke
nope
marsh pelican
Why? This should be possible because if audio is v.1 there are almost no voices
Why? This should be possible because if audio is v.1 there are almost no voices
spring grotto
@uneven quarry Okay, just wanted to double check. If it's not there, please email customer support at al.cs@yo-star.com w/ your account information along w/ the purchase receipt. They'll get it fixed manually for you
uneven quarry
I did that 4 hours ago and have no response so I thought I’d try here.
spring grotto
Oh, well they're based on China's timezone and only respond on weekdays. So it'll just be a wait. All support inquires such as that have been asked to be sent through email
marsh pelican
So I'll just leave that error here...
sinful yoke
does restarting help?
marsh pelican
That is not something not letting me to play. I just got a bunch of 200236 and 200250 (or something) after reentering the game from tray (~23:55) and wanted to screenshot it, but then realized that log was paused at that error, screened it and accidentally pressed clear instead of "pause"... So idk what caused error from picture
Sorry if that tells you nothing
sinful yoke
missing files
mellow frigate
Hello, I instaled AL on a new device. When i try to login wiht FB it says login succesful but it starts a new game in the tutorial. Any advise how to handle it?
On the other 2 devices it works as intended
lapis wolf
Wheres my Azur Lane google account? Last time i played the game was last year. i made purchase in that account. one was October 28
sinful yoke
@mellow frigate make sure to login to the right server
mellow frigate
🤔 let me check
sinful yoke
@lapis wolf what do you mean by azur lane google account?
mellow frigate
wow looks like I fatfingered on the wrong server thx for help
icy kayak
is anyone else having problems buying the black friday bundle? it wont load my google play account when I click it just makes my game crash or says invalid input
nvm relogging again worked
bold sigil
Is anyone else stuck on the loading screen as well?
lapis wolf
hello i have an account since day 1 closer to may 2019 i had to stop. My account is with my facebook but when I tried to login said that there was nothing
sinful yoke
did you try logging into all servers?
lapis wolf
Yes
I bought gems in the game if it doesn't fool me the last one was 28th October 2018
sinful yoke
do you have your UID?
lapis wolf
UID?
sinful yoke
its a string of numbers unique to your account
analog totem
Hey, I am on iOS Azur lane and for some reason in between games and just clicking things, my game will start loading then it would disappear then start loading again. It would then eventually crash, is this a storage issue or is it the game?
sinful yoke
what phone do you have?
white condor
I would like to know if I can buy Gems since my money is different? Sorry for my bad English
lapis wolf
i have my facebook account and i know my in game name
Can't recover with my credit card number?
I have the receipt of everything I bought
?
spring grotto
@white condor You'll likely run into some issues if your Google Play account is in a different currency. There seems to have been a change recently to where Google won't allow the purchase
@lapis wolf Did you log in w/ FB on the title screen? And also, if you happen to have multiple FB accounts, did you log in w/ the right one?
lapis wolf
Didn't have a problem with accounts being lost in April 12 this year?
I have only 1 Facebook account
spring grotto
Okay. If you're sure you had it bound to FB and you logged in w/ that FB account on the title screen, can you try fully logging into all the servers (such as Lexington, Sandy, etc) to see if they have your account. And no need to pay attention to the character icon on the selection screen as that won't show up till you fully log into the server
lapis wolf
Ok. I'll try to login again
white condor
My current money is the Brazilian Real and I also have a Mastercard International Credit Card I am asking if there is any irreversible mistake because the game money is Dolar, with international credit card is possible?
spring grotto
Credit cards should ideally be fine. But as I've never attempted it before, I personally can't 100% guarantee it
white condor
Okay thank you very much
lapis wolf
@white condor I'm from Brazil and it works
" And no need to pay attention to the character icon on the selection screen as that won't show up till you fully log into the server". Thankys Toaster that was the problem
acoustic shuttle
And also I sent them an email about the gems I'm still missing but I don't know where to respond
queen forge
hello, I'm trying to run the game using bluestacks but there is just black screen after I run it, what should I do? I have tried to reinstall both the game and emulator
median needle
wait a minute or so. it takes a while to load for me as well on bluestacks.
queen forge
I used to play earlier and it was fine. Didn't run it for a while, and today it asked me to redownload the game from google store. And after that only black screen, I was waiting like 10-15 minutes
after that game just closed itself
marsh pelican
Slightly offtop question - why not using your phone?
queen forge
it's really bad
median needle
ah, i'm not sure then.
queen forge
how did you install your game on bluestacks? just in play store or manually by downloading apk?
median needle
play store.
balmy mirage
where do you go to submit requests for the game?
cause im kinda waiting on something
spring grotto
well, that depends on what you're wanting to request. If it's a quality of life update/feature, you can suggest it in #game-feedback. If it's a request for new/returning content (such as an event), there's no place to suggest that as we're not able to take suggestions for that. The pinned message in #game-feedback will have more information about it
balmy mirage
sad times, thanks anyway
queen forge
alright, so i resolved my problem by using noxplayer instead of bluestacks
glossy maple
I bought a gem after the money has been deducted but still not the purchased item. i tried to send problem to al.cs@yo-star.com but has not been resolved
glossy maple
what should i do?
west spoke
I'm the same as the guy above. Been waiting a week now for a human reply
uneven quarry
So it’s 9 hour since my purchase and email to support. Nothing. No response. But the receipt came through and money was deducted
spring grotto
Support is based on China's timezone so it's currently the weekend for them. They only respond on weekdays
spring grotto
Hm...well it's about 10 business days to them 
You can send a follow up email to them if you'd like. But unfortuantely that's about all we can offer here. We've been asked to send all support inquires to their email
fast python
Assuming 4 days off , its been already 10 business days , and I have sent other mails to catch up but with literally no response
frigid ermine
hello
sinful yoke
frigid ermine
pls help me
the gems still arent showing up , i payed 5.99 dollars/300php for us and its still not showing but at my virtual credit card says that i already availed it
sinful yoke
email customer support at al.cs@yo-star.com with your uid, username, server, and make sure to tell them the pack you bought, they will work on getting them to you 
frigid ermine
where at, i am using pc rn
sinful yoke
by emailing them
frigid ermine
ok ok
tacit shadow
well how do i start this
um
this happened today
i use an emulator for azur lane
i've tried uninstalling/reinstalling the app and the cache
but either this happens or the app completely stops at a random point
and im forced to quit and play every 5 minutes or so
this happened during the T1 event boss mission
acoustic shuttle
Hello. Sorry to interrupt but where should I respond to the Azur lane Support team? it says
Do not reply below this line
or should i just reply to it?
sinful yoke
you have to reply above the line, that is how email responses generally work
acoustic shuttle
oh okay ty!!
acoustic shuttle
So i need to reply above the ### Do not reply above this line###
sinful yoke
yep, above it not below it
acoustic shuttle
sorry if i ask to much its because I'm not used to making emails
So I click the reply button(the grey arrow pointing to the left)
sinful yoke
yep!
acoustic shuttle
Is this correct? This is the problem I dont know if i did it right becuz my response is below it.
dire crater
Is there any way to see last gems expenses? (not purchases)
I can't seem to recall what I used my gems for last time
acoustic shuttle
@sinful yoke
dire crater
That is strange
carmine hedge
so i have an issue i have 24920 oil my max is 4400 and i haven't been able to accept any mail since like march. no matter what i do i can never seam too use it up fast enough
sinful yoke
you can buy dorm food with oil
hybrid vigil
Where can I sign up for the meme competition?
brittle spear
I need to send message on email? Or anybody can help me?
mint badger
Ummm... I tried logging in both my facebook and twitter but my Account is gone. I played it both emulator and android phone a few months ago. Is there any way to fix it?
vapid grotto
I have a friend who wanted to come back but had lost his bind info, and emailed support nearly two months ago. He hasn't heard back and has given up. Good luck to anyone else trying to come back.
tranquil smelt
Can we unlinked yostar bind? i want to change my email
spring grotto
The email is al.cs@yo-star.com
@tranquil smelt You'll need to email them at the above address as they'll need to do that on the backend for your account
@mint badger Please make sure you're logging into the correct server. Your account will stay on the server that it was created on (such as Sandy, Washington, etc). If you don't mind, try logging into all of the servers just to be sure
tranquil smelt
@spring grotto ok thanks 
spring grotto
oblique monolith
So uh
I’m not able to continue the Belfast missions
Is there something I’m missing
Or did wrong
mortal hill
So do I have to reply to the form reply email was sent to me in order to get a proper reply to my previous e-mail that I sent? I’ve been waiting four days now.
gaunt vessel
spring grotto
@mortal hill The response on the long end is between 6-12 business days (weekends not included) so it could just take them some more time. If they still don't get back to you by that timeframe, send them another email regarding your issue
@gaunt vessel Assuming that's the in game help option, they'll only respond on weekdays as they're not in office during weekends. If they still don't get back then, send them an email to al.cs@yo-star.com regarding your issue
tender parrot
I’ve touched Akashi enough times to start her quest but I still haven’t gotten it.
mortal hill
@spring grotto Thank you.
formal kite
This is the only device i play azur on
frigid acorn
It happens if you get DCd and try to login too fast
formal kite
Thanks
tight sage
Why is the event battle stages saying its ended
spring grotto
Can you get a screenshot of what you're experiencing?
tight sage
It fixed itself i clicked the battle from the main menu and it just kept telling me it ended
silver crest
Help
i got a prob.. so everytime i play event stages it always wont register the first win on tge progress bar
The first time i cleared up a stage on event (like now, the hololive collab) it always says zero progress.
i always get the first (lets say 25% on 4 clears stage) progress on the second run..
After that it behaves normally.. but its getting one my nerves. is it only me? Or is it a common issue?
spring grotto
That's most likely due to the fact that you're thinking about the story nodes. To give an example: when you complete T1, you unlock TS2 which is a one clear, story node in place of T2. You need to complete TS2 to unlock T2. So you're completing TS2 instead of actual T2
silver crest
Yea i feel like ive seen the TS title before clearing it... wow is this implemented from events before this? If so since when?
spring grotto
There have been a couple of events w/ this feature. Ones that come to mind off the top of my head would be Ashen Simulacrum and the more recent Italian event
silver crest
Thanks man youre a great help. I got this since many events before.. i think they need to explain it better. @spring grotto
spring grotto
No problem at all
misty tide
Hello. Just wondering if you all know about this I just found, when looking at Ooshio's skins. It's a tiny bit of a cute spoiler. x3
pulsar roost
Hello,
I had to re-install bluestacks because it wasn't working correctly, but it turns out i didn't bind my account,
I cannot find my account ID anymore, but my name was "AManCalledDan", and a friend of mine got a picutre of my account from the friends list.
can this be resolved in any way?
fast python
@sinful yoke are you here ?
sinful yoke
fast python
@sinful yoke is there any possible way to reach support except for mail ? Please assist me , its been since 15 Nov
Its really out of control
I know I have mentioned that a lot and I have sent following mail , reminders and other mails with literally no reply.
sinful yoke
@misty tide its known
fast python
Any help will appreciate
sinful yoke
@fast python it is solely mail right now, unfortunately I cannot help you get a response except for asking you to do a follow up which only helps in modesty, too many and theyre unlikely to respond in a timely manner
our estimated response time is 6-13 business days and while that is a lot, we really appreciate the patience despite it being a long wait 
@pulsar roost did you previously bind?
rugged jungle
i bought the magic closet in the event shop but i cant find it anywhere in my depot
misty tide
@sinful yoke Thanks. Didn't know if I had to bring it up, since it wasn't anything game breaking. But I just thought I'd mention it, just incase.
slow needle
It has been a few months since I ordered the art book and have yet to receive it. How do I go about getting a tracking number?
carmine hedge
About a day ago or so i bought a 10$ gem pack it did not go through i have already made a email no one has responded i'm wanting to get this resolved quickly This is why i am asking for help in here too
My account name is DasBanks user ID 270727439 and i bought it on a iPhone also i have checked the pins and did try to only thing that was in relation to my issue it did not work
sinful yoke
@carmine hedge they take 6-13 business days to respond, sorry for the inconvenience
@rugged jungle have you found the item?
@slow needle US shipping is very delayed right now and they are expected to send out within the week
slow needle
Ok thank you for the update.
rugged jungle
@sinful yoke nope its almost like it disappeared in thin air
sinful yoke
it should be in dorm
brittle spear
@sinful yoke I PAID US10$ on apple App Store, but the gems were not deposited into my Azur Lane account.
- LoliNekoJorge
- Sandy
- Screenshot
- US 10$
You can help me?
Yes/nope ?
pale pagodaBOT
sinful yoke
their email is in the message above 
brittle spear
Thank you very much sempai ^^
mint badger
@spring grotto Thanks, finally found my account. I thought that it was gone because there is no "Your Character" 1 of the server and I forgot my server too.
dusky saffron
The game does not start. It stuck in here.
sinful yoke
reinstall
sinful yoke
can you try clearing all files of azur lane?
dusky saffron
I'll try
desert vapor
screen freezes after first tap into getting into game
doesnt happen all the time but quite frequent
vast halo
Hello,
I'm currently having an issue with the purchase of the Black Friday Lucky Box. The transaction is constantly getting declined, and often I'm given the message "System error: 1: Invalid Input" when clicking on the bundle.
Is there a solution for this?
sinful yoke
does it persist after restarting the app? @vast halo
vast halo
Yes it does persist
dusky saffron
Now it's working. Thanks 
faint crypt
weak copper
hello i wanna ask about buying gems
i was charge twice for buying the trade license
spring grotto
First try a refund from your respective app store first. If they deny it though, please contact AL customer support at that point and let them know that it wasn't approved prior
/techsupport
pale pagodaBOT
spring grotto
email for customer support in bot message in case you need it
weak copper
ill see what i can do rn thanks
at the play store it wrote as cancelled
so will will i be getting back my money?
as in confirmed n if it does when may i know?
spring grotto
You should, yes. Unfortunately not sure of the estimated time for it if it's not already returned. That should be on Google's side
weak copper
thanks @spring grottoi
i also have mail them n have them responded
just waiting for any other inquiries
strong wren
I bought the Black Friday Pack and didn't notice any skin when I collected the mail. I have the gems from the pack, but when I go to the skin store and scroll all the way to the right where my owned skins are, I still only have one which I had purchased before. Is there anywhere I can find out which skin I received from the pack?
crisp rover
does core ship dissapear before monthly reset?
mine has dissapeared, wondering if thats normal
craggy rain
Hello, is there's a way to Unbind YoStar Account? I accidentally bind it with my dummy AL account xd
sinful yoke
/techsupport
pale pagodaBOT
frigid oracle
ah, thanks
sinful yoke
@craggy rain you have to contact customer support in order to disconnect the yostar account, make sure to include details like username, uid, server, or the email so they can locate it
their email is above
@strong wren you received a skin you already own, so the gems were refunded to you, you got extra gems
sinful yoke
google play should work fine 
sinful yoke
card yes
bleak fiber
i have one but it says its unsuccessful payment
i have been doing that for days now
i stil dont have gems huhu
do they accept cellphone load ?
craggy rain
@sinful yoke Thank you
what ID?
prisma island
Yes
I change my phone
My old ID name Octopus003 in Washington sever and I have Kent(married),Repulse(married), five star Ise, retrofit Z23 and three submarine with 74 cube my new ID is 134855888
Please help me
sinful yoke
did you bind it?
sinful yoke
you should have
contact customer support to recover your account
all of the information you sent here should be good 
their email is al.cs@yo-star.com
jade crag
Hello?
jade crag
Is this where I can get help
spring grotto
@jade crag you just need to state your issue, yes
@hazy pier there is not, sorry to say. Support wont rollback scrapped ships
hazy pier
crying in corner
late maple
Hello I have a problem with payment I try the buy but Nope
proper snow
Is it possible to get my Secondary Passcode reset if I forgot it?
rugged oxide
Good day. I have tried to find help for this issue elsewhere but haven’t found anything definitive.
Several days ago after an update, every time I tried to open the app all that would happen is the loading screen would get like 25% through (first pic) before bouncing to a different loading screen that would just stay up forever but never moving on to the game. I’m on iOS and have no idea wha to do. Any help appreciated.
echo heath
Make sure you've gotten the latest update from the apple store. Make sure you've completely restarted your device and try connecting to network, wi-fi, or a vpn to connect.
orchid wasp
I redeemed Natsuiro Matsuri, but she isn't appearing in my dock...
I've restarted my game on my phone and via an emulator. But she still isn't appearing.
She also doesn't show up in my Collab Archives.
dense yew
Hey im here to recover my Azurlane Account i deleted the game on my phone because i bought yesterday new tablet soo i tryed to log-in in to my tablet and i cant, i just log-in on facebook where i saved the account and it just created me a new account and i want my old account with 606 ships owned lvl 37 name Im The Alpha my first married was Belfast i changed her name to Albedo. They are two proofs of my marry i dont have more i cant remember my UID. The server is Washington
those screeshots are 10 months older i dont have recent ones
rain imp
Hello guys, I need a help too...
My Azur Lane is stuck on loading screen too...
It's just stuck about 25% and then fully loaded, but it stuck in that loadscreen...
I'm Android user, and this happen to me on my first try to open this game today, 'cause yesterday it's fine like always, but I don't know how this happen today...
Oh yeah, one more thing...
The loading bar always filed itself, even my device isn't connected to internet...
Usually, it will say can't connect to server right ?
dense yew
im not a tech supporter but probably is storage problem or your internet is not powerful enough
need to wait them to answer us
rain imp
Umm, my storage is 3GB free, and I watched anime the whole day so...
Yeah, maybe I will wait another answer
dense yew
i think 3GB is not good to this game xD
rain imp
I mean with the game itself, my storage is 3GB left unused...
I know that the game itself is almost 4GB
echo heath
@dense yew if you bound the account to facebook before getting your new phone and on the new one, logged in successfully through facebook and find a new account, try all servers to make sure you're on the right one
@rain imp that load screen looks old. Have you gotten the latest update from google play store or the apple store?
dense yew
already tried in all servers with facebook and all are new account going to try with twitter
echo heath
Did you actually bind your account on your old phone?
dense yew
yes because is not the first time im changing the device
already tried with facebook and twitter now trying with yostar account
echo heath
Well, make sure you're logging into the account on the log in page and not binding the new account. The 2nd pinned message to the channel has a visual guide.
Follow steps 4 and 5
If you're still unable to find your account and have the UID number you can post it and a tech support rep can check the bind
If that fails you'll have to contact customer service so they can look at the account themselves and find what we're missing.
/techsupport
pale pagodaBOT
dense yew
i dont have my UID ;--; only 2 screenshots of me marring Belfast my name Im The Alpha and the lvl 37 only that
already tried with all servers and still cant log-in in to it
echo heath
I take it none of the binds worked then?
Just email customer support with any identifying info like IGN, server, etc and say you need help recovering your account
echo heath
That's an automated response, you can just wait for someone to respond to you.
dense yew
oooooh thank you i tough i was just doing something wrong
probably i lost my account for ever ;--; i dont have the UID ;--;
echo heath
Accounts can be recovered without it.
dense yew
but i know the server is Washington
it was better if they put Gmail log-in i think its easier to recover
rain imp
@echo heath it was the latest update, yesterday it's working fine, it's Hololive loadscreen and nothing wrong...
Until I sleep, and open my game...
And this happens
It's similar @rugged oxide problem, but he is using IOS, and I'm using Android...
echo heath
If you're stuck on the load screen try changing your connection from network to wifi or to vpn.
Make sure you restart your phone / app / router to refresh all this
If you still have issues but can reach the landing page you could try the repair files option.
If you can't reach that but have your account bound, you could try reinstalling.
rain imp
Okay, I'll try... Thanks for the suggestions
strange tendon
Hello I need help getting my account back
I can’t find it and need recovering it
I’ve done everything gotten the email and responses but it’s been a month and nothing has changed
echo heath
If you emailed customer service, they are above anything people in here can help with or say
deep pivot
anybody having issues with mumu emulator taking forever to load? its on a SSD but it still doesnt work
as in it times out, says its taking too long to start
sinful yoke
we cant help with emulator issues generally
this channel is for azur lane specifically
deep pivot
sorry if i wasnt being clear lol i meant like it times out when i try to run AL
deep pivot
Yes
sinful yoke
@deep pivot I believe the game has to run on the phone’s storage and not anything external
@supple junco do you recall using her recently?
supple junco
Recently no, but was going to put her in a grinding fleet
Unlocked in the library, and I wouldn't scrap her.
Now she's gone
carmine hedge
System error: 40: illegal restriction
Still persists after restarting
Trying to do event t6
I get the same error with every map
rugged oxide
@echo heath so if I bound my account to my FB or Twitter I can recover if I have to delete and reinstall? Because I’m still having my issue
sinful yoke
@carmine hedge you have a ship girl that is duplicated across fleets like in commissions
@rugged oxide yes
rugged oxide
Thank you
supple junco
@sinful yoke restarted, Terror is still missing
sinful yoke
formal elbow
Am I fine to delete and reinstall if my acc is only bind to yostar account??? 
sinful yoke
you may have to contact customer support then, they will be able to locate what happened to your terror @supple junco
make sure to send them your uid, username, server
their email will be posted below
/techsupport
pale pagodaBOT
sinful yoke
@formal elbow yes, just remember what server you're playing on
gleaming marsh
Hello, I recently sent an email explaining an issue that I am currently having with a gem pack purchase and I get this message.
carmine hedge
Hello, I lost my account and it doesn’t seem to be linked to anything and wanted to get it back, anyway any mods could help or an a email address to email to?
I played before the new yostar bind account thint
So I’m not sure what to do now
hey kawaa 
sinful yoke
@carmine hedge do you know your uid, username, or server?
carmine hedge
@sinful yoke In game name was Katabane and I’m pretty sure Washington
sinful yoke
contact customer support at al.cs@yo-star.com with that info and make sure to ask for account recovery
carmine hedge
Thanks
@sinful yoke would this work?
Just want to make sure
and al.cs@yostar.com?
uneven quarry
Any guesses when they will respond to my email or refund me?
sinful yoke
around 6-13 business days or sooner
uneven quarry
thats some really poor turn around time when compared to other similar games
especially when they are clearly having a problem with their micro transactions
they are treating their players like trash
sinful yoke
they are not
treating their players like trash and not having enough people to handle support are 2 different things
uneven quarry
yeah. it just sucks that they have a problem and arent doing anything
sinful yoke
if they could fix it they would 
im sure they arent having fun with this issue either
uneven quarry
I think they should stop letting the problems stack up on them and disable the micro transaction till they fix it
because every additional person they let purchase and mess up will just be another thing they have to fix later
sinful yoke
its uncommon compared to the amount of purchases people make in a day
uneven quarry
if its so uncommon they should be able to fix it after so many days
sinful yoke
im sure theyre doing the most they can to fix it, but it seems tricky since it is very unusual and happens on weird occasions
this is not a ranting channel so, sorry for the inconvenience of them taking awhile to get to the email, theyre working hard at fixing it for you and others
jade crag
My account is stuck on my old phone and I can't get it back
sinful yoke
did you bind it?
ornate ibex
I was wondering if anyone here uses a OnePlus 7 pro
The phone keeps closing the app when it goes in the background
stoic halo
Hello. I recently checked my accounts and see I got take double the money for Black Friday pack. I have some issue when I bought the pack maybe that caused the problem. Pls help me check it. (I hadn’t bought anything with that amount money recently so hope u help me check). Thank. My game id:
And sorry for my bad English
pastel sky
Any one having this problem
echo heath
What problem?
pastel sky
I'm over 800 pts but the system will not give me the reward forit.
zealous cedar
i can't seem to find where in supposed to request a refund for gems purchased, my husband told me to buy the pack with 2400 and I got confused and bought the 1200 one with 1200 bonus gems, but I meant to buy the black Friday box, I bought the black Friday box now but just wondered if I could return the original purchase 
it's fine if not but I don't think it's healthy to spend that much in one month haha
the support page said 'seek help on google play' but google plays page said to seek help with the app instead
spring grotto
If the purchase did go through and you received the gems, I'm not sure if they'll be able to refund it You can try emailing customer support and explain the situation to them if you'd like just to see if they'll be able to help out w/ it
/techsupport
pale pagodaBOT
spring grotto
email in the bot message above
zealous cedar
thank you I didn't spend any gems from it I just was mistaken on which pack I wanted to buy,
hopefully they can deduct the gems
echo heath
@pastel sky. "One task unlocks each day"
zealous cedar
thank you again @spring grotto I sent an email explaining everything with every ID number and transaction info I could think of too
wheat socket
How can i recover my account?
sinful yoke
did you bind it?
wheat socket
Yes
sinful yoke
have you tried logging in yet? @wheat socket
wheat socket
Yes
sinful yoke
did you get into your account?
wheat socket
No
sinful yoke
when you bound your account, did you bind it in settings?
wheat socket
Yes
sinful yoke
make sure you're logging into the right server then
sinful yoke
did you try logging into all servers?
sinful yoke
you logged in at the title screen?
wheat socket
Yes
sinful yoke
do you have your uid?
wheat socket
From my old account?
sinful yoke
yes
wheat socket
No I don't have it
swift sundial
Hey. I tried to undind my account from Facebook and I get this error. What it might be?
median needle
you can't unbind the last bind of your account. you need to bind twitter or YAS as well in order to switch FB binds.
swift sundial
Thx 
jade crag
Tech support helped me retrieved my account thanks a lot I'm very grateful for your help
tired niche
Hi, since the last update, their some emulator which run the game smoothly ?
tired niche
mumu and my security software don't like each other :/
yeah but since my laptop is also my work tools, i tend to do what my security software ask me to do when it's alert me XD
i guess i will have to try to see if bluestack work so
vast shell
Hi ,sorry can u help me with this ,any info?
I couldn't login to the game or even played it
spring grotto
@vast shell If you're still having this issue, please do try restarting your device, clearing the game's cache, and/or do a file repair from the main menu there (it's the cog wheel on the top right of the screen)
rain barn
Why ?? , i already reinstall app!
spring grotto
If you've already tried a fresh install, try fully logging out of your Google Play account in your phone's settings and then relog into it
trim umbra
hello i would like to have some assistance because my account is Account frozen can you helped me
spring grotto
@trim umbra You'll need to contact customer support via email at al.cs@yo-star.com w/ your account information along w/ the screenshot of your account being frozen
@vast shell Did you try the steps I gave you a bit ago?
vast shell
I did @spring grotto thank you so much but ,it still didn't work ,but i got the troubleshooting until i tap the login with Twitter , ty so much ,now i can play happily.
spring grotto
Okay, good to hear
bold ridge
Hi, I lost my account because I didn’t bind it. I already emailed support but never got an answer back (12 days ago). Is there any way to get it back?
slender terrace
@spring grotto Hey I don't know if you'd know the answer to this, but I recently upgraded my phone from an iPhone 7 to an 11 and I'm experiencing some "quality of life" user interface issues. It seems like the game won't fill up the whole screen and just has grey bars on the side. Is this a permanent thing or is there going to be some kind of update?
spring grotto
@bold ridge The only way to recover accounts is via customer support through email. So just be sure that you're sending it to al.cs@yo-star.com w/ your account information and the fact that you need help recovering your account. If they don't respond w/in 6-12 business days (weekends not included), please send them a follow up response regarding the issue
@slender terrace There is no way to change that. During battles and what-not, all screens will be formatted to a specific ratio regardless of the device's own screen ratio(and all blank areas will be filled w/ the grey bars). We do have suggestions written down to have the ability to turn it off or something similar but we have no ETA of when/if it'll be changed, sorry to say
slender terrace
No problem. Like I said, it's a "quality of life" issue, definitely not something deal-breaking.
bold ridge
@spring grotto thanks I guess I’ll wait a bit longer then
weary dew
Purchased gems but did not receive them. Contacted support 10 days ago and haven't heard back. Have I been lost in the shuffle or is this a typical wait?
frosty garnet
My lvl +110 helena just disapeared with all her gears, I know this sounds stupid, but what can be the problem?
can I recover her or should I kms?
HEEEELP
spring grotto
@weary dew The response time can be anywhere between 6-12 business days (so weekends not included) on the long end. If it gets to that timeframe or beyond it, please send them another follow up regarding the issue. And be sure you're sending it to al.cs@yo-star.com w/ your account information and the purchase receipt
@frosty garnet First try closing the app and waiting 10 or so minutes. Then check your dock after that and double check that you don't have any filters on or anything.
frosty garnet
oh wait
oh god oh fucc
maybe I used her to enhance
I'm sure I had her locked as all my ships
uhhhhhhhhhhhh
If that was the case?
spring grotto
If that was the case where she wasn't locked on accident and was retired, used as fodder, etc unfortunately there's nothing that can be done at that point. Support has it said that they won't rollback accounts for those types of issues
frosty garnet
Can't find an emote to say what I want to say
spring grotto
gray parrot
Hello what does this mean? It still lets me type in my gift code but for some reason it says invalid giftcode.
echo heath
Is it expired or are you using iphone?
echo heath
Restart your phone/app and Internet connection. Nothing is wrong atm
Can try changing to network / WiFi / vpn
rigid gust
Restarted twice and it seems to work now
Another question i got
Since a few days back i have to authorize azur lane to use my facebook account every day
Never used to have this problem before
echo heath
Maybe you could try disabling and re-enabling the permissions in the App settings
rigid gust
Can try
valid token
Probably not right place to ask but I'm afraid it'll get lost in general ;;;
Anyone happens to know if there's a date limit to redeem the Blu Ray codes?
mighty trellis
I'm using genymotion emulator but for some reason the latest version of azur lane is not playable on it
did the dev ban it or something? even changing device didnt work in the settings
mighty trellis
nvm just switched emulator, for some reason its not working on genymotion anymore sed
carmine hedge
help me
how do i transfer
i tried signing in with my twitter which i linked
oh
did it
have to sign in from menu screen
topaz hemlock
iI NEED HELP LLSS.... MY Z FLAG IS GONE IN DEPOT AFTER THE PATCH... NEED HELPPP
...
I NEED TO USE MIKASA FOR FARMING PR SHIPS... NEED REPLY THANKS
Hellp
@lilac garnet
NeeddHEELLLPPP
@hazy geode
carmine hedge
buying a new device bypasses 200250 pepega
mighty trellis
hey my z-flag is gone too
jolly sierra
@wanton stump describe your issue here
charred venture
Am I not allowed to download the furniture for the game that I got with the Nimi character song?
cobalt gazelle
please help me about my account .. its frozen after yesterday update
lucid gorge
median needle
@cobalt gazelle if your account is frozen it means you've been banned. if you feel you were mistakenly banned email CS and let them know.
/techsupport
pale pagodaBOT
sinful yoke
@topaz hemlock @mighty trellis did you have the flag previously equipped?
@charred venture you should be able to by redeeming it
@lucid gorge you have a fleet that is duplicated somewhere like commissions
topaz hemlock
@sinful yoke I dunno I forgot already. Cuz its 1 month now. But I swear I really finished the event task
And got the item
eternal iris
How do I recharge?
mighty trellis
@sinful yoke yes I did redeemed it from the mail but no I haven't use it yet so it should be in my depot
Even so it should be in my depot showing who's using it even if I do have it equipped. But it's not there.
echo heath
@eternal iris spend money
sinful yoke
@topaz hemlock @mighty trellis please contact customer support then and they will locate what happened to your flags and get them back to you, make sure to include your uid, username, and server
their email is al.cs@yo-star.com
mighty trellis
Alright thank you. Sorry for the bother.
eternal iris
I mean how can I spend my money, can I just use my mobile phone account or a credit card
fierce nest
does anyone know if the game work with bluestack 64bits
charred venture
It says android only? Which is dumb also it has a Qr code that I scanned and it said it wasn’t available for me.
If I download it on an android then go back to me apple would I still get it?
fierce nest
thats weird because its stuck on loading screen for me
ive just restarted, ill try again
verbal python
So for Aqua's barrage skill it says in wiki " When entering battle: fires a special barrage with 100% critical hit chance. If fleet consists of at least 2 Hololive ships, the barrage is enhanced." but in game it says least then 3
so which one is it ?
solid jacinth
Hello, I am going to ask this again. But I bought the Opening and Ending albums physically which come with serial codes for Android only. I was wondering if it was possible to redeem it for EN or if it was just for JP version only. And if it is possible for EN version, how would I redeem it?
Hmm, looking at above statements, I'll try those options when I get home with an update.
I have an Android, not IOS, so I should be fine. But will ask about it if I get stuck somehow.
@sinful yoke a friend of mine is having a problem with her loading screen.
They are stuck on this particular screen, and they do nothing but keep jumping.
sinful yoke
@solid jacinth @fierce nest both need to try using a different connection, vpn, or restart your wifi router
solid jacinth
The birds keep jumping*
Ah, I see. Thank you! I'll pass that along to my friend now.
@sinful yoke Update: Different connection and restarting router did not work. They don't have access to a VPN.
charred venture
I think the character song codes are just for Jp server. Sad
solid jacinth
carmine hedge
Could it be that 60FPS mode kinda sucks a lot of juice?
or is my battery just gettin bad?
sinful yoke
yes it takes your battery
@solid jacinth there are free vpns on the app store/google play
solid jacinth
Oh ok. 
solid jacinth
Update on AL Anime albums: Doesn't seem to be redeemable on EN Azur Lane, I'll wait till a feature comes out for it, maybe. The expiry date on these codes are 19th May, 2021.
solid jacinth
Oh yeah.
charred venture
Oof
solid jacinth
Thanks so much for the solutions you provided, Kawakari! My friend is just reinstalling the game instead, since none of those worked, and we weren't sure what else could be the problem.
charred venture
Well I hope I can get the loot in En server eventually
solid jacinth
Yeah, it says that you have to redeem them by 23:59 19th May, 2021.
north ether
Hi I recently did my daily repair and ended up losing 100 gems and the support chat doesn't reply
formal current
hi
i need some help
i need to unbind my facebook account away from my acccount
but my facebook got hacked
I need to remove my facebook account from my game account
Anyone , This is an emergency
please some one , my account is in danger
clear echo
oof
spring grotto
@formal current Unfortunately no one here can really help w/ that issue. You'd need to send an email to customer support at al.cs@yo-star.com w/ your account information along w/ the situation you're having. They'll help go through the process
spring grotto
Okay, you're good to just wait for their reply then
formal current
ok thanks for you help
honest ferry
for some reason I can't play AL
it said it is unable to retrieve latest version info. please check your network connection.....
but I can play other game fine
I can even streaming youtube and surf the net
gleaming ruin
Is thia cheatin guys or nah? 🤔
low hull
Is the in-game help/chat function with Helpshift .. supported? I started a chat but haven't gotten a reply in .. 30-something hours
median needle
@gleaming ruin they are but don't post that here. report them with belfast bot by dming it !feedback
median needle
don't double post like that. have you email CS about the missing flag? and are you sure you didn't scrap it by accident?
carmine hedge
Is it a known bug that the uh "compensation" mail from 12/02/19 keeps appearing as if it hasnt been collected even tho its been collected?
warm bolt
Isn't this supposed to be 'looking glass of fact and fiction'?
median needle
lol. they mean the same thing but ya it's wrong. send it to #bug-reports
last forge
not sure if I should post that here, but here we go:
does anybody know if it's possible to transfer fully downloaded games from memu to mumu?
case in point, I wanna copy-paste the fully downloaded AL to mumu, without downloading it again
queen fable
I got a problem, well I wanted to finally update the game at my shitty phone. When it took me to update in google play it wanted me to download 1.4GB of game, I had like 2GB of space but okay. I left it for some time and it crashed at 99% saying that the application cannot be downloaded topk3k, and now when I start the game it frezzes at checking for updates for some mins then wants me to download the whole patch again
where I have only 500MB left cus I already downloaded it almost whole xD
only solution is to reinstall whole game huh?
median needle
@last forge i don't think that's possible. even if you did it could cause the game to corrupt and not start up. you're better off just redownloading it.
@gleaming ruin as i said, dm belfast bot with !feedback to report them.
queen fable
@median needle you know maybe whats the full size of the game?
last forge
@queen fable https://i.imgur.com/WyLUcpt.png
queen fable
last forge
but if I remember correctly, you need twice the size to download+install an app
cuz it downloads the file, installs the app and then deletes the installer/downloaded data
had the same issue with Girls Frontline, yesterday
had 3GB free and the game is 2.5GB approx.
latent oak
I get the message "this event has already ended" when trying to move to the holo live battle map.
I already restarted the game.
Oh, hm, I was still sortied in a war archive map, trying to click the "battle" button seems to prompt the false message then. Had me confused.
topaz sky
@carmine hedge can u send me the problem u have in French direct message me
topaz sky
/techsupport
pale pagodaBOT
wraith copper
How long does it take for someone to receive the contents of one of these Black Friday boxes?
vale lion
Game crashed last night and now I get this error every time i try to start it
vital meteor
Trying to buy something with a google play account that has a different email. How do I get the game to allow selection of this payment method?
median needle
you need to log into google play with the other account to use it.
steel kettle
@wraith copper should be more or less instant. If you didn't get it instantly, a restart usually updates it.
steel kettle
game restart has always been enough for me - its just to make sure the connection has the most recent data
if it's still not working you may have to contact support about it - double check that u were charged and the box isnt available anymore too
wraith copper
Box was still available after the first try so I did it again, disappeared this time but still didn't get anything, and got charged twice.
I already emailed support so I'm just looking around for more info related to this
echo heath
Box should be instant. Make sure to check your mail. Otherwise customer support is all that can help you.
wraith copper
Well, looks like it's in the mail, but I still got charged twice for it so that still needs to be fixed.
steel kettle
i think u can reply to their automated message w/ an update
i think. never tried it
median needle
yes you can. the automated message is there for people to include any info they forgot or in this case a small change.
wraith copper
A minute too late on that. Already updated the information.
median needle
then send a reply to your email.
vital meteor
@median needle had to log out of all my other accounts, and then it worked. Thanks for the help
vital sapphire
hey I have an issue with my account. essentially my mother gave me her old phone during a visit for thanksgiving and I tried the game. I enjoyed it but wasn't aware of the extra steps for data transfer or whatever it's called. The issue is I've done a factory reset on the phone to wipe my mother's old data and put the phone to my name, etc. Because I didn't do the data transfer stuff, obviously now I can't get into my account or even use my name. I sent a message to an email I saw recommended for this kind of thing but the response I got was in japanese. is there anything else I can do? I can list various things about the account to verify I own it, though obviously I'm not going to state it in public since it's the only way i can confirm my account that I know of.
median needle
you probably emailed the JP CS then. email the EN CS and they can help you recover your account. you need either your UID or your username and what server you play on.
/techsupport
pale pagodaBOT
vital sapphire
I know the username and server. obviously I cannot get the UID since I already performed the factory reset. thanks for the info.
median needle
np. and you can get your UID if you have any screenshots of your profile/secretary screen.
vital sapphire
I don't. just a screenshot taken via my old phone of my Fleet 1 setup
gentle snow
Anybody know where I could redeem the code from Azur Lane Blu Ray Vol 1?
spring grotto
Itll be on their website. It was in #game-news not too long ago
tardy arch
So I got the 30$ bundle for Black Friday and I don’t think I got a skin
spring grotto
That's possible. You can get a dupe skin from it. And if you do, you get refunded the gems of that dupe skin plus the default gems of the lucky bag
tardy arch
Oh. I think that is what happened. Thanks @spring grotto
proud burrow
valid token
@gentle snow sorry for the tag, since you seem to have your code already could I ask you if there is any expiration date on it? I want to know just to be safe
Also there's a website to redeem it in case you're still looking how to redeem it
gentle snow
@valid token ohh its alright I got it after a few tries
mainly there was like a maintanance message that kept popping up when i type in my UID and i choose to ignore and proceed and type the code and ended up getting the skin deliverd to the mail
valid token
Nice 
Is there a date limit somewhere that you can see tho? I know these things are usually valid for like a year but since I won't be getting my copy til like next month I just wanna be safe 
elder talon
Hello?
Ummh i have a question about i cannot enter Any Guild, and every time i try it says "Join guild list is already full" but i never enter Any Guild🤔
topaz hemlock
Z FLAG BUG PLS. UPDATE? NEED RESPONSE... THANK TOU
spring grotto
Please don't spam many channels w/ the same issue. As for the issue, if you've already emailed customer support, you just need to wait for their response. They can take some business days to respond
echo heath
@elder talon sounds like the guild itself is full
elder talon
@echo heath But every Single Guild?
echo heath
Lots are bc the limit is small and it costs gems to make one. So probably
hoary pecan
I miss understand how much longer I had to redeem veteran return rewards and left a lot of PT rewards unclaimed. Could it be possible to still acquire them?
echo heath
Devs don't rollback accounts
elder talon
Mmmh i keep trying
narrow peak
Hey guys new player here. After a mess i created Iearned that the same account cannot be used on another server and instead creates a new one. My question is im going to create and finalize a main account and whichbserver is best to pick for NA east coast region
median needle
not a question for here. these kinds of questions are more suited for #gameplay-help
it doesn't really matter which server you pick. (afaik anyways) if you want a recommendation though i'd say either avrora, sandy, or washington. if you want an answer from someone who might know more ask in gameplay-help.
narrow peak
Ahh sry, thank you
I have another question that might then. Whem learning more about the servers i used a certain username in one of them. I emailed them to unbind the account and reinstalled the game thinking the username would be freed up. Is that username in that server now locked forever? Do they ever delete accounts upon request with evidence? They seemed to have ignored my request or misunderstood
median needle
no, accounts aren't deleted. and yes, you cannot use the same username twice on the same server. you can use the same username in a different server though.
narrow peak
Damn, okay thank you. So rerolling kind of has a negative to it in this game lol
median needle
kind of? afaik rerolling isn't a thing. you always get the same 3 starters to pick from. idk if the builds you can make at the start are preset or not. 
sinful yoke
rerolling isnt encouraged
narrow peak
Ahh okay thank you. Makes sense. I kind of did it thinking it would reset the extra accounts i made by accident so i dont have a username i use taken on an extra account I wouldnt play on. I was definitely wrong lol
carmine hedge
Where to write?
steel shale
This skin the main screen 2 isnt voiced is that supposed to be like that?
Everything else is voiced I believe just not that line
verbal flare
About the the “Muster the Hololive Resistance” minigame ( the one like in Sandy Retrofit minigame if I’m not wrong ) in the landing screen ( right after login, where there are selections like “Battle”, “Event”, etc. )
There are 7 stages and EX, right?
To unlock the Team Emblem Gear, I just need to complete S1-S7, right? Because it’s unlocked after I completed S1-S7 without doing the EX Stage...
dusk cove
How do I recover a binded account?
I binded it to twitter but where do I go to recover it
verbal flare
@dusk cove Login to your twitter right after starting the game, maybe that helps?
median needle
@verbal flare ya you just need to clear s1-s7.
dusk cove
Oh so it doesn't erase your data?
verbal flare
@median needle I see, I asked in the gameplay-help channel, but I’m not so sure, so asked here. But now my doubts are gone, thanks man
narrow peak
Seems kind of petty but im trying to make a new acc on same server. My account is unbinded. Ive wiped cache and data and uninstalled but everytime i open the app, it logs me back in. Its like im magically linked. Any thoughts?
verbal flare
@dusk cove nope, you’re good
dusk cove
@verbal flare thanks
verbal flare
I have both Android and iOS devices in the past, when I wanna move my data, I just log in to the new phone
median needle
@dusk cove if you've bound your account then just login and select the server you play on.
dusk cove
alright I'm back in
median needle
@narrow peak weird. go into your phones files and delete the games files manually. delete the folder at Storage->Android->data->com.YoStarEN.AzurLane clear your cache before you delete the folder to be sure it's gone.
narrow peak
Yea its strange. Ive tried deleting it actually but not after clearing the cache. Ill give it a shot and let you know. Thanks
Yea idk how but my account seems to perma linked
Tried deleting just that folder after a cache wipe and it still somehow finds a way lol
Also tried deleting all azur lane folders wiping cache data and uninstalling
median needle
idk then. you could just use that account if you want. if you want another one you might have to pick another server if it won't let you restart.
loud arch
hello~ id like to inquire about consecutive muting and abuse of the report button. almost all of my friends were muted at the same time for no reason whatsoever.
please help us (T^T)
median needle
sadly no one can do anything about the mutes. you just have to wait out the timer. and the mute abuse has been brought up by others.
modern jewel
Are there any known fixes to this issue? I cannot find anything anywhere and I haven’t heard back from support in over a month now.
The rewards aren’t super good but for completion reasons I’d like to complete them
I have redownloaded multiple times and tried on an android device as well. same issue across the board.
maiden iris
i think there normally was a skin change option? ironically that option appeared for the last secretary slot which i havent unlokced
I tried restarting the app but didn't work
deep belfry
Why are getting my King George V no exp during battels? Exercise ok it is lvl 120, because every other Battles she becomes everytime 0 Zero points. I cant use her for getting enough points for PR ship.
granite lion
whether ship can get exp or not is irrelevant for PR
about her displaying 0 - I assume she reached max exp she can gather
exp you can keep after reaching max level is limited
deep belfry
My neptune eat some exp from hart and light fighter. Others gain all exp, are also lvl 120
granite lion
exp you can keep after reaching max level is limited
deep belfry
What about lecture Hall ther floating this exp. Why gives this house
All my ships getting exp only king George getting nothing
I cant Unterstand this situation
deep belfry
Ok your right. I didnt see this Limit. Thank you for your Help. Bigger question i reached 3 mio exp for this Limit. Why i didnt have neptune 🤔 😅
carmine hedge
Cant buy the black friday box thing
Okay i just finished buying it
But i didnt get a skin
????
Claimed it already too but didnt get a skin
granite lion
Why i didnt have neptune
Neptune requires you to get exp with HMS cruisers
KGV is a battleship @deep belfry
exp you get with her does no contribute to Neptune
@carmine hedge If you get the skin you already have, you get equivalent cost in gems instead
quartz tangle
Can I link my FB account to a yostar account?
onyx delta
I just spent 20 bucks but I didn't receive any gem
spring grotto
@quartz tangle Do you mean to your Azur Lane account? Then yes. To a Yostar account, no. As Yostar accounts are just simple email binds to your Azur Lane account
@onyx delta Try a restart of the device to see if they appear then. If not, email customer support w/ your account information along w/ your purchase receipt. They'll get it fixed for you manually on the backend
/techsupport
pale pagodaBOT
spring grotto
email in bot message in case you need it
quartz tangle
@spring grotto yea I mean the one I'm been playing with FB, can I "convert" it into yostar login?
spring grotto
Not entirely sure what you mean by convert, but you're able to bind your Azur Lane account to both FB and Yostar at the same time, yes. Or bind your account to Yostar, then unbind your FB account binding if you don't want it anymore
west spoke
Hey its been 10 working days since i sent in my email regarding the black friday box i bought that soon i wont be able to get. Really kinda want to get my Black Friday Box becuase thats what i paid for...
onyx delta
Should I send help to Apple or Yostar ?
spring grotto
@west spoke were you sure to send it to al.cs@yo-star.com and as well including your account information, the purchase receipt, and the issue that you never recieved it?
@onyx delta Apple if you want to try to refund it and Yostar if you want to receive the gems
west spoke
@spring grotto I sent it all through again I had sent it to that email already and got an automated response and never a human reply
carmine hedge
I opened my game and it is to pass it
wicked kayak
Click hide
carmine hedge
oh okey
carmine hedge
it scared me on the spot