and eventually, when i made my fleet entirely iron blood (vanguard was entirely heavy cruisers) i gained 1% on roon's data
#tech-support
low perch
low perch
it was a fresh install when i came here
sadly it often crashes now
especially fighting boss nodes
trim jetty
When i open AL, my secretary won't load and im stuck on a loading screen whenever i press a button
I have Arks L2D skin and used 4g to download L2D update and turned it off
in the middle because i was at lunch
echo heath
Try repairing your files then from the settings cog
make sure you're on wi-fi while downloading
trim jetty
What kind of stuff is it gonna do to my phone
mortal hill
Hello Tech-Support. I need to recover a lost account. I binded my game account to my twitter account. But now I can no longer access my Twitter bound account because my Twitter account has been suspended since last Friday. Is it at all possible to have this account recovered? I have my Username and User ID number if you need it.
echo heath
it's going to delete everything but the base game and re-download it all
Interrupting the download probably corrupted the L2D data
so you need to clear it and download it correctly
You shouldn't need to re-log or anything, but it wouldn't hurt to make sure you've bound your account before hand
@mortal hill So trying to log-in via Twitter on your log-in landing page doesn't work?
mortal hill
@echo heath In short, that is correct.
sinful yoke
do you have twitter installed?
mortal hill
Yes
sinful yoke
we have a workaround you can use for now until staff are able to remove the suspended account for you
you close azur lane fully, login to twitter through the app, once it says the account is suspended you switch over and open azur lane
try logging in with twitter (while the twitter app is still running in the background)
it should let you in with no issues
echo heath
It's going to take a while to download. Make sure you're on wi-fi
echo heath
Where are you connecting from?
trim jetty
home
echo heath
I know there's been issues with connectivity outside of the US in some countries. Try doing simple resets - restart your phone / router and see if it works then. If not, try a VPN
trim jetty
Im in the US
mortal hill
@sinful yoke It still doesn't work. The game sends me to a login screen where I have to use my twitter passowrd to login. Then it says my account is suspended.
sinful yoke
even with twitter still open in the background?
@trim jetty it sounds like corrupted files which will issue a reinstall if repairing isnt working, have you tried restarting the game after initiating the repair?
mortal hill
@sinful yoke Yes even with twitter open in the background
trim jetty
its not even initiating the repair
sinful yoke
after a restart?
@mortal hill thats unfortunate then, usually it works
you will have to contact customer support now to get back in your account since you dont have any other bind, this will take a few days unfortunately
/techsupport
pale pagodaBOT
sinful yoke
their email is above
make sure to include your uid, username, and server if possible
mortal hill
@sinful yoke So should I email tech support?
sinful yoke
@mortal hill customer support for azur lane, yes
unless you would rather get your suspended account back, thats for you to do with twitter
@trim jetty yes
mortal hill
@trim jetty Yes, my twitter account is suspended. Twitter won't let me access my AL account.
carmine hedge
How can I unbind my email from my account? I contacted yostar but haven’t heard back from them.
split jackal
Errors 200360 and 200310 are problems with conecting to Google, right?
echo heath
Those come with the message that they failed to connect to google services right?
split jackal
Yes. So is there a solution to them?
echo heath
No, you can't purchase from Mexico since that isn't supported on the Play Store. I know you used to be able to but probably since the last forced update they changed it.
split jackal
Ok. Many thanks!
mortal hill
@sinful yoke I might be possible that the solution that you offered failed because I was using an iPhone and not and Android phone.
vapid lion
Did they limit the amount of time you can buy the $79 package since the force update? It will refuse my card for this one since i bought it after the patch.
vapid lion
i bought it once and then when i tried again , until now it won't let me. Says it refuse my card. I tried with other package, works fine, i tried to buy stuff on other website etc, checked on my account , no issues there
yes after the forced update
echo heath
Are you trying to purchase from Latin America?
vapid lion
nope EU
echo heath
Hmmm haven't heard of any EU issues. I'd wait for tech-support to pop in then.
stray harbor
Can anyone help me to transfer my old azur lane acc to my new FB?
echo heath
You wish to bind a new FB account to your current AL account?
stray harbor
Yes
echo heath
Do you have anything besides FB bound to your current AL account? Twitter or Yostar?
echo heath
You'll need to bind either Twitter or Yostar to the account, you can then unbind the old FB and subsequently bind the new one.
Alternatively, you may be able to ask Customer Support to do it for you, but there's generally a fairly long wait for responses
stray harbor
Ok thank you
vapid lion
I get the error : 200340
robust wing
I've been trying to contact support via email since September about account recovery and have not been able to get any response. Would anyone be able to help?
spring grotto
Well all support inquires have been asked to be sent in through email. Are you sending it to al.cs@yo-star.com, including all your previous account information (such as in game name, server, UID if possible, commander lvl if possible), and letting them know explicitly that you need help recovering it?
robust wing
Yes. I have been able to supply all information save the server, but aside from the initial automated response, I have gotten no responses back despite over a dozen followups since September
spring grotto
So what all information of your account did you specifically supply?
robust wing
Game name, UID, last recorded commander lvl, and screenshots containing such and uniquely named oathed ships
screenshots include a profile screenshot that includes a number of commander statistics
the frustration mainly comes from the lack of any response whatsoever
if I got a "sorry this isn't enough information," it would at least be more constructive than the current state
spring grotto
Hm...well especially if you provided your UID that would be enough to find the account 
and you clearly stated that you needed help recovering it?
Just wanting to make sure
robust wing
Yes. The UID is even in the subject header of the email, including the phrase "Account recovery"
spring grotto
That is quite vexing. I do know that the customer support team is still to get more people to help circumvent these type of issues. Unfortunately as for any other any other direct advice, the only thing I could think to suggest would be to try sending them a new email right now w/ all your account information as they just came into office. Perhaps that could help get a speedier response if they see it immediately while in office
robust wing
Hopefully so. Though, I shall need to see. I've been getting a bit demoralized with missing events over the past months
I was hoping that there was another way to try to poke at folks to get some sort of response...
spring grotto
Unfortunately there isn't as far as we've been told. Last we heard was to send all inquires through their email
vapid lion
@echo heath what is the issue with the latin america payment wise?
echo heath
google play doesn't support it
vapid lion
ok thx
carmine hedge
hey toast 
brazen arrow
one question how long does a person to get their uid to a new if they didn't bind their account
hazy tapir
So I got double charged for the black friday bundle. Apple doesn’t allow the refund, can Azur Lane CS do it?
brazen arrow
yep
sinful yoke
after sending an email it may take 6-13 business days or sooner
hazy tapir
I got a reply that if Apple can’t refund then all they can do is transfering gems as a compensation to my account.
vapid lion
Any member from the tech support online?
spring grotto
You just need to state your issue in this channel 
spring grotto
Yes. The server went down at 1:00AM CST, and it's scheduled to last approx 8 hours. So the estimated time is 9:00AM CST
sour marsh
Oh ok thanksssss
vapid lion
@spring grotto i did above but got no answer yet 😦
spring grotto
For the payment error? And it's only for that specific gem pack?
vapid lion
Now since last night it wouldn't let me buy any of them
after the forced update i bought the $79 once then wouldn't let me buy it again , only the lower tier. And last night none of them would.
I get the error : 200340
spring grotto
Hm...and just to ask, is the game officially available in your region or are you having to get it through a third party app such as QooApp, APKPure, etc?
vapid lion
i 1st had to download it through APKPure then had to set my Google App store to one of the supported region to download it normally. I've been buying gems without issues for 4 months now.
spring grotto
Hm...well it does seem that the recent APK update has stopped outside currency purchases if the game isn't fully available in your region (or at least made it harder). Though most likely this is coming from Google's side in some way or form as they handle all the currency conversion, purchases, etc
vapid lion
well google shouldn't be since i'm using the same currency as France which is Euro. Kinda make no sense to me tho if they did :/ ...
spring grotto
It could just be b/c of regional differences and not the currency but that's just a guess currently. A good couple of players have been reporting issues regarding purchases when the game isn't available in their region. Still haven't found a resolution for it though unfortunately
vapid lion
yeah i had that issue 1st then i could pay normally after that. Welp, if it's not fixed after tody maintenance then rip 😦 ..
thx for the info 👍
lime pelican
idle wing
lime pelican
Do we know when the server will be up?
lime pelican
Oof spent my mobile data for this lol
sour marsh
Toaster do you know if they are gonna include better compatibility with the iPhone X software?
chilly drift
Is it only me or the login screen image resolution is so low?
mighty hornet
I emailed support on thursday and they havent responded besides the automated message, should I send another email?
spring grotto
It can take anywhere between 6-12 business days for a response (on the long end). So most likely just take a bit more time. If it gets to that threshold or longer, then please send them another email
mighty hornet
ok rip
brittle grail
I can't get into the game
it logged me in, but it won't even try loading
oh nevermind, I had to wait
dim turtle
Hi, I need help, I can't move on from here
carmine hedge
Always stuck here
3x tried to update
it always stuck here like from 1.1mbps spd to 0.0kbps
golden hazel
Hi, recently (10 mins ago) I purchased the Black Friday Box but did not receive any of the contents, the payment went through and I got the receipt.
I've checked everything, and didn't receive the gems, cubes, drills, skin, etc.
spring grotto
@carmine hedge try restarting your device and /or your network router. If that doesnt work, try a different network connection if possible and/or a free VPN
@golden hazel and it's not in your in game mail box?
carmine hedge
I cant get past the server select screen
dim turtle
x2
spring grotto
Try waiting for a bit or try restarting your app/device
dim turtle
I already tried that, it doesn't work
spring grotto
If it doesn't work after resetting both of those, try clearing your game's cache or a file repair from the main menu screen (it's the cog wheel)
warped storm
is this title right? my translator said this is in chinese
should I report this as translation issue?
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
spring grotto
Also, please do post bugs/tl issues and what-not in #bug-reports
warped storm
ah i see. thank you
dim turtle
file repair solved the problem, thanks
dusty bobcat
I just noticed that the game becomes laggy (when browsing the ships on dock) after the 5 secretary update, I thought this update will fixed it (using LD Player) but on phone it works perfectly fine.
spring grotto
@merry trout Just a debug log mode. Pressing "Hide" will take it away. Steps to activate are in the pinned youtube video if you'd like to check it
@dusty bobcat Most likely that emu is not able to support the game that well after the drop of x86 support. A lot of emus suffer from that now
dusty bobcat
ohhh I see thank you 😄
merry trout
@spring grotto it worked thank you ❤️
spring grotto
dim cradle
faint crypt
I'm getting stuck on a loop where the server selection screen only got me back to AL login screen instead to the port (the sound of azur lane came up)
So any solution?
vapid lion
@spring grotto Welp found the issue, it's literally gpay refusing my card now w/o reason :/
silent oasis
spring grotto
Very likely to be a connection issue. Try restarting your device and/or network router. Or using a different network connection and/or free VPN
stray harbor
Uhmmm my old fb got blocked and I can't open it... My AL was there do you know how to transfer? But I didn't bind it in other acc 😭
carmine hedge
Warspite retro event ended? Or bugged? It said it will end on december 4th but there's no event tab for it anymore
spring grotto
@stray harbor If your account got blocked and you're not able to use it anymore, you'll need to contact customer support via email
/techsupport
pale pagodaBOT
spring grotto
email in the bot message in case you need it
@carmine hedge Did you complete it? If you completed it, the tab most likely automatically goes away
carmine hedge
I didn't
spring grotto
Can you screenshot your event tab page?
carmine hedge
Still 1 day left but there's no tab for it anymore
echo heath
It's in the same spot it was before. Tap exchange -> special training
sharp swift
Download update on a pc and phone. After that ,wifi stopped working on both
wise ridge
I keep getting network error message
And then reload the main screen
What do I do to fix this?
fallen orchid
I keep getting an unknown error-1 :(
stray harbor
Where I can find the tech support and email them?
wise ridge
:'(
spring grotto
@wise ridge Most likely a connection issue. Try restarting your device and/or network router firstly to see if those help it
@fallen orchid Try restarting your app. If that doesn't work, try restarting your device and clearing the game's cache
@stray harbor It's in the bot message that was posted
fallen orchid
@spring grotto
I still getting that unknown error.
spring grotto
And you even cleared the game's cache?
fallen orchid
@spring grotto
Yes I cleared the cache and restarted my phone as well :(
spring grotto
Okay. If none of that worked, try a file repair from the main menu (it's the cogwheel)
mortal niche
proper estuary
Is this my internet or what? I have network error
spring grotto
@mortal niche Make sure you have the most recent APK update from the play store. All third party logins should've been fixed now (and there haven't been any recent reports of it).
@proper estuary It's possible
proper estuary
My game fully updated. And i was in the game 10 minutes ago, so yeah. Welp this happens sometimes
rancid ember
fallen orchid
Well even after the repair thing I still get a unknown error. :'(
low perch
so, my game crashed after defeating the boss, i re-opened the game (where it then told me "boss defeated" but didn't give me any %), and now it keeps telling me "failed to activate stage" when i try to start it...
deep jackal
Hey is there any fix or other solution yet for white screen while playing? Its still happen to me
echo heath
as in you can still see your UI but everything is just blank white?
silk ravine
I purchased a lvl 50 box and did not get all the items from the purchase how do i get the rest of my items
hollow jacinth
Is it possible to transfer account progress across servers (EN to JP)?
spring grotto
@carmine hedge Make sure your app is updated completely w/in the Play Store. If it is, then try logging in and out of your Google Account in your phone settings
@low perch If you haven't already, fully close the app and wait about 10 mins. If you're still getting that error message after that, one or more of your ships is most likely duplicated across fleets. Remove all your ships from your fleet and replace them
@carmine hedge Does a restart of the app fix it?
@silk ravine What item were you missing exactly?
@hollow jacinth It is not, sorry to say
silk ravine
The 50 wisdom cubes
hollow jacinth
Okay, thank you for your help
spring grotto
@silk ravine And you got all the other items? That's really odd as it's never happened before. But if you truly didn't get them, email customer support at al.cs@yo-star.com w/ your account information and the issue to see if they'll be able to get it sorted out for you
silk ravine
Ok thanks
viral fern
@carmine hedge I had this similar problem for almost a week, but just few moments ago I was able to buy something. I got it working by manually updating the google play store app from it's settings by pressing the play store version button.
dense plinth
I just bought some playystore credit but the while my credits shows up on the playstore (and other games) when I try to buy someting in AL the game tells me that I dont have any credit
bleak plover
Ohh someone stole ur money bro 
dense plinth
I doubt that
normal rapids
Figure I should put this here too, but the notch problem still not being resolved is posing new problems. Specifically, the Port Terminal ends up having it's back button so much under the notch on my device, a Samsung S10e, that I had to flip my phone around just to exit that menu. And, yes, my UI settings are already adjusted to keep the already existing menu buttons in reach. However the Port Terminal menu doesn't seem to follow suit.
solid furnace
Hey, after the latest update the game did not work, I decided to uninstall and install it again, unfortunately I did not bind the account and lost my data, is it possible to recover my previous data?
spring grotto
If you didn't have it bound, you'll need to contact customer support via email at al.cs@yo-star.com w/ your account information (such as in game name, server, UID if possible, commander lvl if possible) and that you need help recovering it
solid furnace
Thanks, I will
spring grotto
@normal rapids Devs are aware of the bug but they said it would be difficult to fix if possible to be fixed
normal rapids
@spring grotto bug meaning the Port Terminal issue or the notch issue? Honestly the real easy solution that they should be looking at is reversing the change entirely. I'd like to know the genius who greenlit forcing fullscreen without due consideration for the fact just about every phone these days has a notch.
spring grotto
The notch issue
night kayak
do servers always lag after a big update like this?
normal rapids
Well then this is going to be the start of a trend, unfortunately. Because this sets a precedent that many of us will always be at risk of getting stuck in menus we really shouldn't when menus have their back buttons placed perfectly under our notches. Rather then pour a fume of frustration over it though let me suggest that Yostar at least look into enlarging the back button in the future so that we might be able to still press it at least.
willow robin
When is next warspite retrofit got 6/7 service medals for the retrofit sword ?? Thought it said the event ends 12/04?
spring grotto
neat sail
hi, I wanted to ask that Enterprise skin from blur rays comes from characters songs cds as well?
weary ice
Hello. Just wanna know if there was any update on what causes these crash/restarts? My game just restarted 5 times in less than 30 mins 3 of those were during contruction. One at start up and one during a mob fleet engagement. It's getting irritating. I'll be having a hard time farming exp if this keeps up. Just wanna know if there are any solutions. Thanks
Arghh another restart. How can I get supplies for this event if this keeps happening
echo heath
Does your phone have 2GB or less of RAM? That's really the only thing I know off-hand that can break your game.
autumn moss
So I bought the Black Friday Pack and nothing has came up from it I tried reloading the game a few time and I have still Received nothing
finite breach
It comes in the mail
autumn moss
Thanks didn’t know
fallen orchid
Im still haven't been able to login it keeps giving me an "unknown error-1" message.
hoary ember
Guys i accidentli retierd my promised Hipper. Is there any chance to devs can giv eher back to me?
steep flare
I don't know if it has already been said but when you build a new ship (only event) the little animation when you see the cube spinning before you get the ships you can see a mouse icon (moving at the top) from the computer 😛 Just a funny fact i'm pretty sure the devs will patch this soon lol
finite breach
Since there's a confirmation screen and the devs being strict about that, I don't think that you can do anything about that retired hipper
echo heath
Okay?
steel kettle
Given how there are confirmation screens prior to retiring the shipgirl, I highly doubt the devs will give her back to you
hoary ember
Where can i contact them?
echo heath
/techsupport
pale pagodaBOT
echo heath
in the e-mail above
hoary ember
Thx
zinc ruin
So i recently lost my account but i had it binden it to my twitter. And now i try link it with my twitter and nothing happends i start a completely new game :/
finite breach
Have you checked if it was the right server? Either if you did it or not, check every server please.
finite breach
afaik it logs you into the last opened server after logging in on a new device. So it might not be your original server and account data is bound to server
finite breach
Usually happens if people "lost" their accounts after logging in via bind. Hf
wary tartan
echo heath
Get on a different network.
Try network / wi-fi / VPN - restart router / phone
hoary ember
I sent an e-mail but a bot replyed me end said “You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.” And “Do not reply below this line” then i sent an another mail hopeing this time i got someting help but no again the bot.
What shoud i do?
sinful yoke
if you find your email is specific enough (like including username, uid, server) ten you dont have to reply
hoary ember
Ok then i go again
Thanks😀
fallen orchid
If my account is binded to the "YAS" can I uninstall and reinstall azurlane with no fear of losing my account?
sinful yoke
yep
fallen orchid
Yay
sinful yoke
just make sure you login at the title screen 
hoary ember
And select the good server
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
sinful yoke
also next time bugs should be sent in #bug-reports
carmine crypt
Alright thanks
lilac narwhal
Hello, I lost my account which I have binded to twitter
any help on whom should I go to and what should I do
sinful yoke
did u login at the title screen?
lilac narwhal
apart from the email thing
I reinstalled it (on nox) and I'm at where I picked the starter
so not sure if that counts as log-in
I still have ign + id of the lost one
sinful yoke
the title screen is the place where you press to start
@thick wharf just restart game or ur phone
thick wharf
ya ik
sinful yoke
dont need to put in belfast then 
sinful yoke
@lilac narwhal make sure you’re logging in to the right server
its an old bug that comes back with every patch 
thick wharf
if you reinstalled but didn't bind acc
lilac narwhal
hmm lemme try restarting
sinful yoke
accounts are recoverable, so it just takes a long time
thick wharf
sinful yoke
press change
sinful yoke
sinful yoke
is your currency USD?
sinful yoke
all prices are in USD so yours is a conversion
floral nacelle
I only have 20 dollars :((
lilac narwhal
sorry, doesn't work regardless of which server I'm logging in
floral nacelle
I guess I’ll just buy the cheaper gems :((
alright thank you for the clarification
lilac narwhal
I'm pretty sure I was in lexington too with the lost acc
sinful yoke
@lilac narwhal can u send your uid?
sinful yoke
whichever
sinful yoke
/checkbind 137107476
pale pagodaBOT
Z23 Sensei
sinful yoke
u logged into all?
sinful yoke
one of those servers will have your save data on them
sinful yoke
binds connect to all servers but all servers have unique save data
lilac narwhal
then I tried loggin in all 4
yeah whichever server I'm logging in it just shows up suffolk with the tutorial
spring grotto
137 should be Lexington 
and tried logging into the Lexington server from the list?
lilac narwhal
pretty sure from all these I logged in to lexington yesterday
spring grotto
Okay. And when you log into Lexington after you logged into Twitter on that title screen, does it prompt you with the tutorial or have your character? Dont pay attention to the character icon as that's local saved data and wont appear till you fully log into the server
spring grotto
Hm...and you did log in with Twitter on the title screen?
lilac narwhal
should I?
sinful yoke
lilac narwhal
I was scared that logging in from there would bind with like
some random account I might create
sinful yoke
yes very much yes thats how you login
spring grotto
Oh, yeah you do 
the title screen is for retrieving bound accounts and thr settings menu in game is for binding accounts
lilac narwhal
ok it worked now
thanks a lot everyone
because I read reddit things and I heard people saying they accidentally binded the new accounts so I'm like
😂
good thing I binded twitter a few hours ago
carmine cedar
The gems didn’t deposit in to my account ;3
spring grotto
Yeah, it can be a bit confusing. But glad it all got sorted out
carmine cedar
Idk what to do. This is first time happened to me.
spring grotto
@carmine cedar do try restarting the game just once to see if they appear. If they don't, email customer support at al.cs@yo-star.com with your account information along with the purchase receipt
carmine cedar
Okay thankyou.
carmine hedge
Hey I need help with sorting with destroyers
brave maple
@carmine hedge , that question is more for #gameplay-help , but you need to use destroyers in a fleet and then use the fleet with the destroyer in a battle that requires oil.
carmine hedge
5 to 12 days to have an answer ? 14 days and still nothing...
median needle
it's 6-13 business days.
mortal hill
Hello, I e-mailed customer support about my lost AL account on Twitter and I got a form replaying saying: "Hi there,
You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.
Thank you!" Am I required to reply to this e-mail in order to get my account fixed or are they going to send another response?
echo heath
No, it's an automatic response, you can just wait for someone to reply
mortal hill
Oh OK.
carmine hedge
@brave maple thank you and sorry for posting here
small matrix
I didn't recieve a skin from the black friday lucky box, is it possible I got extra gems from a duplicate or something?
echo heath
you can get a dupe, in which case you'll get refunded the gem amount of the skin
small matrix
ah ok, in that case does it not show a skin at all when opened?
sinful yoke
no it does not
small matrix
alrighty thanks
mortal hill
Has anyone using an iPhone been able to recover their game data from a suspended Twitter account?
sinful yoke
im unsure
people dont tend to specify what device they use when they use the workaroudn
mortal hill
That was my mistake the last time I asked.
rotund kelp
Can somebody help me im stuck at login screen
sinful yoke
what is happening thats causing you to be stuck?
sinful yoke
have you tried restarting your device?
vapid jetty
Just a quick question I decided to buy the Lucky Box Bundle cuz why not but I didn't get a skin. Do I not get a skin because the RNG "gave" me a skin I already owned?
(not entirely sure if I was supposed to post here but idk where else to post it)
echo heath
If you got a skin you already own you get refunded the amount the skin is worth in gems
vapid jetty
Ahh okay good to know thanks! Explains why I got more than 2450 Gems.
worldly meadow
Hello, i want to ask something.i just bid my account on the login screen,and my account got replace with a new one,is there anything i can do to recover my account ?
nimble tree
storm galleon
Hello, can I ask what is the font used for the dialogue text in story mode? This I will use for a meme format ft. Intern-kun
severe onyx
sorry if this is the wrong place to ask this but is there anyway of changing the main menu music back to the original not the one from the hololive event? (I'm not saying the music is bad it just gets anoying after a while)
echo heath
@worldly meadow You overrode your account. You'll need to contact customer support
/techsupport
pale pagodaBOT
worldly meadow
UID ? I didn't know about it ,could i use my IGN ?
mortal hill
My account would probably be a goner if I didn't save my last email which had my User ID.
sinful yoke
@worldly meadow username and server
worldly meadow
Okay,thanks alot!
mortal hill
I sure wish that I could bind my data to more than one social media account.
ripe jewel
Since the hololive update, I'm also getting network errors. Login seems to work just fine, but only like every 1 out of 3 it will manage to enter the main menu.
It is certainly not a network issue on my end, and I restarted my device.
carmine hedge
destroyers are yum
echo heath
@mortal hill You can, you can use FB and Twitter
mortal hill
But I can't bind my data to both accounts at once.
echo heath
Not if they use the same e-mail, you can otherwise
exotic tapir
any one else having trouble with nox and bluestacks?
clever lava
@ripe jewel I have this same issue. I could log in this morning but afternoon has been "network error"
delicate quartz
im trying to unlock some ships for dock space, but when i press unlock, nothing happens
wait nvm, its just lag on my phone
swift loom
Got network error sometimes too.
carmine hedge
Is possible to unbind yostar email?
sinful yoke
you will have to contact customer support to do so
carmine hedge
What do I need to provide?
pale pagodaBOT
sinful yoke
their email is above
carmine hedge
Ok thanks ;)
mystic grove
I need help I think I my account has been deleted I did have it linked to Facebook though.
sinful yoke
did you login with facebook?
mystic grove
I tried and it made me start over like I just began a new profile.
sinful yoke
did you check your server?
dusk birch
I don’t know why but my account backup doesn’t work
spring grotto
What exactly do you mean it's not working? And as it through FB, Twitter, or Yostar?
dusk birch
I looked at some else who had the problem and got it fixed
spring grotto
Okay, good to hear 
carmine hedge
Hello. I'm currently having a problem. It force closes whenever I try to use my Google Pay.
sonic rune
leaden turret
It kept saying "Network Error"
sonic rune
Missing traduction
leaden turret
Even though it hasn't done that with my Mobile Data before
spring grotto
@leaden turret Try restarting your device and/or your network router. If that doesn't work, try a different network connection and/or a free VPN
@sonic rune Known issue
leaden turret
@spring grotto I use Mobile Data
dusty stream
when I download game from play to mumu emu, azur closes down immediately when I try to launch a game
What happens?
spring grotto
@leaden turret Okay. Try restarting your device or using a different network connection then
@dusty stream Hm...most likely an issue w/ Mumu if I had to assume. Perhaps having to deal w/ the drop of x86 support. By do try restarting your computer, allocating more power to Mumu, or as a last resort try reinstalling it
spring grotto
No one was calling you stupid, just stating some simple first steps in case you haven't tried it yet 
but besides that, most likely an issue w/ Mumu in some way or form. Unfortunately I'm not familiar w/ it so I can't offer much, sorry to say
honest cradle
I’m not able to get past the storyline in t2 in the event
spring grotto
How so?
honest cradle
Like
I keep replaying the story line and I’m not getting to the battle
Rather it doesn’t let me progress
honest cradle
Of course
spring grotto
Can you get a recording of it?
dusty stream
Commander lvl?
spring grotto
can you try a file repair from the settings menu in game? To see if it happens to detect anything broken in the files?
spring grotto
It might take a second. But if doesn't detect anything after that point and you've already tried restarting the game and device as well as a file repair, there are two options I could suggest: the first being to open up log mode on your device and then getting a recording of the looping w/ log mode open. Then once you get that recording, report it to Belfast Bot as a bug report for the devs to review when possible. The second option would be to try a full fresh install (w/ a bound account)
spring grotto
As long as you have it bound to FB, Twitter, or Yostar no. You're account will be safe
/logmode
pale pagodaBOT
spring grotto
steps for activating log mode
honest cradle
Alright ty
mortal hill
Is it possible to use logmode to retrieve game data with my User ID?
honest cradle
Huh that’s weird, nothings showing up
spring grotto
@mortal hill It is not, sorry to say
@honest cradle And you're holding down on the right side w/ your thumb and pinching in w/ your left two fingers?
weary ice
@echo heath
2GB RAM I think
Phone model Huawei Y6 2018
echo heath
2GB is the minimum required so you're right on the edge.
Not sure how well that phone itself holds up with the game, just a possibility that's the cause
sinful yoke
low storage can cause it to
carmine hedge
Is there a way I can unbind my email from my account? I contacted support but haven’t heard back from them.
sinful yoke
you have to wait for a response from cs
carmine hedge
Okay thanks, how long before I hear back? It’s been like 2 days and I haven’t heard back so I got a bit worried.
grim steppe
can you give us more details?
azure shell
sinful yoke
in your dock at the top
heady obsidian
Although I saw an invoice on gmail, I didn't get gems when I entered the game
sinful yoke
contact customer support with your uid, username, server, and the invoice you got in the email
they will manually give you the gems
/techsupport
pale pagodaBOT
sinful yoke
their email is above
heady obsidian
Where is contact, please
grim steppe
if you have problems with English just ask me Since I can speak 🇻🇳
please email al.cs@yo-star.com
sinful yoke
heady obsidian
email? Oh thanks
This is the first time I'm speaking with a discord, and I don't know how to handle it either
Can I use gmail to send it to gmail?
Vietnam?
grim steppe
contact customer support with your uid, username, server, and the invoice you got in the email
they will manually give you the gems
like Kawaa said
yes you can use gmail
heady obsidian
Hic, cảm ơn, mà gửi gmail bình thường nhưng vẫn ghi đủ thông tin nick với giao dịch đúng không ạ
Em xài ứng dụng gmail rồi gửi cho bên Yostar yêu cầu nhưng là văn bản tiếng Anh bắt buộc ạ?
grim steppe
cần UID, Username (tên đăng nhập), server (ví dụ như server Washington), và cái invoice nhận được từ Google Play ở trong mail của bạn
grim steppe
mail cho al.cs@yo-star.com
apple thì cứ gửi họ xem cái email mà họ đã gửi cho bạn về cái invoice này
heady obsidian
vâng để em làm thử ạ, dù không biết invoice có phải là cái mã số liên hệ không ấy ạ
grim steppe
He's asking what detail he should send to Yostar regarding the email he receive from the invoice
sinful yoke
the same stuff I said before, which I believe you repeated in
cần UID, Username (tên đăng nhập), server (ví dụ như server Washington),
honest cradle
@spring grotto no it is not showing anything
heady obsidian
Vâng, viết gmail thì mình cứ gửi vấn đề gặp phải là được ạ, và xài tiếng anh?
grim steppe
Ừ
spring grotto
@honest cradle Alright then. Well you can report the original video if you'd like. But what's odd is that another user reported pretty much that exact issue being fixed after a restart. So I wonder why it wouldn't work for you But you can try reporting that video, but no estimate of the response time unfortunately or you could try a fresh install if you have your account bound to FB, Twitter, or Yostar
spring grotto
Was what in the change logs exactly?
honest cradle
That this was fixed
spring grotto
Oh, no. It seems to be an isolated issue. Only a few couple of players experience it, it seems
heady obsidian
@grim steppe em đã gửi biểu đơn thông qua gmail rồi ạ, mong được hồi đáp nhanh do sắp hết event black friday sợ không kịp mua skin ạ
spring grotto
Ah, that's good to hear
heady obsidian
Thanks @grim steppe and @sinful yoke , i take it gems, super thanks
proper moat
Hi my game glitched out and I got charged twice for the black friday box thing. Please help 
honest cradle
Probably should contact dev support via email and ask for a refund
swift loom
Is network error problems is a bug???
glass glade
Hi, my account recently got hacked. Would appreciate help thank you
swift loom
It’s come back normal after restart game but I worry that it’s happened frequently today.
swift loom
Ok
mild prawn
i bought the black friday box but didnt get a skin
sinful yoke
did you get extra gems?
sinful yoke
how many gems did you get
because you likely got a dupe skin
dupe skins get refunded as gems in the same mail
mild prawn
thats an oof
heady comet
Hello, sorry to post abruptly but I'm looking to recover an account that I lost a while back due to switching phone service providers, can anyone help?
sinful yoke
did you bind the account ever?
heady comet
Unfortunately I did not, however I did make purchases on the account.. so I figured maybe it could be traced via that and somehow recovered? :c
glass glade
can someone help me retrieve my hacked account 😦
sinful yoke
@heady comet do you know your username, uid, and server? (uid can be skipped)
heady comet
Hmmm is there a list of servers I can look up? I want to say I remember both but I can't be sure
sinful yoke
@glass glade if you know your uid, username, and server please contact customer support and tell them it is hacked, they will try to return it to you
/techsupport
pale pagodaBOT
heady comet
Aye aye captain, I'll take a look and see
Pretty sure the server I logged onto was Sandy and the username I think I might remember but not sure if I'm supposed to post that here or not :o
sinful yoke
send it to customer support and they will work on verifying if you're the rightful owner
heady comet
Okie dokie! Thank you for the help c:
vague crag
um
im experiencing this glitch in the new event stage
where i can't shoot anything
and the enemy fleet isn't shooting either
frail osprey
Another bug
vague crag
the timer doesn't count down as well
median needle
@vague crag restart your game.
@frail osprey not a bug, click the 'back' in the bottom left to get new missions.
vague crag
like the fleets attack and then they just don't fire again
frail osprey
@median needle I see
@vague crag the timer went 3:00 and then they don't count up again, right?
vague crag
yeah
sick cloak
having the same problem too
median needle
restart your game to fix it. the daily reset just happened.
frail osprey
@median needle, dude, already restart the game 3 times
sick cloak
yea taht fixed it. thanks! @median needle
dull turtle
big whoop. Guns don't reload, can't fire torps, BB guns or launch an airstrike. Same for the enemy. They can't fire either
Oh, I restarted the game twice already
carmine hedge
After ending a level, my game froze. Is that happening for anyone else?
dull turtle
Mine doesn't freeze. It instantly crashes sometimes
carmine hedge
Maybe it's due to the daily reset.
solemn spire
Ok I tried the frequent questions and what not. I just redownloaded the game after, MONTHS of inactivity. When I first played, I bound my account to everything, but now when I log in it treats me as if I'm new, I cant even use my Commander name from previously. Is it possible, that because of the length of inactivity, my old account no longer exists?
carmine hedge
I started the round right before it, and had to hard reboot because guys weren't fighting anymore.
proper cairn
Yea after beating a boss stage my game gets stuck like this every time atleast in event stages haven’t tested others
carmine hedge
@solemn spire Make sure you have the right server name
median needle
@solemn spire no, you're account still exists. do you remember your UID?
solemn spire
I did
proper cairn
Have to close games and reopen it again to fix
carmine hedge
Your same account but the wrong server would produce that. Hrm...
slate kayak
Im getting bug after t4 clear. My screen looks like that and i cannot click anything. Gotta reboot app. Happened 2nd time in a row
carmine hedge
Same thing, only it was t6 clear for me
proper cairn
Yea happening to me on all event stages haven’t tried non-event
Had to restart game 4 times now
somber herald
Same to me
slate kayak
Apologems pls, i needed to reboot app 5 times lmao
static rune
seems like it started happening after the daily reset for me
frail blaze
Yep
proper cairn
Yea started at daily reset was mid a stage boss and no ships were shooting mine or enemy
charred valve
same thing happening to me
frail blaze
It's not persistent, is it?
proper cairn
Had to restart game kill boss and got bugged like pictures above
sinful yoke
it is
frail blaze
Well shoot
proper cairn
Persistent in what way? It happens every time you clear a stage yes
Restart is only a temporary fix
carmine hedge
Yes, every time you clear a stage, game is hung
sinful yoke
glass glade
Sorry, I recovered my account but I have another quick question. Is there a way to log out of all devices? The person who hacked my account still probably has access to my account right now
sinful yoke
no need to discuss it any further
median needle
lol bad timing
sinful yoke
@glass glade the user themselves cannot but I believe staff may be able to make logins invalid across devices until logged in via social media
static rune
does not seem to happen when I clear campaign hard stages
glass glade
Ok thank you!
proper cairn
Yea that bug is event stages only normal stages are fine at least for me
sinful yoke
you report bugs in #bug-reports anyways 
slow glacier
Hey folks, I purchased and was charged for the Black Friday bundle but did not receive it after purchase, how would I go about getting support for this?
sinful yoke
did you check your ingame mail?
carmine hedge
Gg
daring quartz
sinful yoke
@carmine hedge what causes u to have to restart?
carmine hedge
Same as @daring quartz
slow glacier
@sinful yoke I did and it wasn’t there, seems after a restart it showed up, thanks tho!
sinful yoke
carmine hedge
Can't clear stage after beating all bosses
Can't do anything, it stucks forever
Had to restart the game and it happened again
worldly fern
uh after map clears the game freezes
carmine hedge
Is the latest update 19MB bugged?
sinful yoke
worldly fern
oh dear i'm not the only one with the problem
modern sigil
seems like it's not the 19MB
worldly fern
i don't wanna restart everytime i clear a map
sinful yoke
this channel is not discussion channel
carmine hedge
oh..
novel ravine
I get a not enough slots notification, not sure what it means
worldly fern
will there be any short term fix to that issue?
sinful yoke
there is not
worldly fern
wait and see i suppose
dim gulch
Im having trouble getting into my old account, its just making me restart, what do?
median needle
are you selecting the right server?
dim gulch
I tried avrora, it was the only one when i was playing but nothing
median needle
is your account bound? and do you remember your UID?
dim gulch
I linked it to my twitter and fb in the past my UID should be the same as my discord mrBOWATER
median needle
not your username, your UID. it's a string of numbers located in your profile screen.
cunning token
median needle
@dim gulch if you have a screenshot of your profile screen then you have your UID. also when you bound your account did you do so in the settings menu or the title screen?
night dock
Getting that same screen too Zafo
sly mulch
yea after today update i guess everybody has problem after clearing event stage. Everything is counted but i need to restart game to progress. Same problem on T3 as @cunning token When i restart i can continue. So now i finish stage restart game and continue. Only thing i hate is that i need to reselect the fleets i use for event
night dock
same
verbal crow
uhh , stuck on this screen after finish event map ...
median needle
verbal crow
@median needle oh , thanks ...
scarlet halo
@solemn spire you most likely logged in using an account that wasn't linked to your Azur Lane account, for example if you tried to log in using twitter but you never linked twitter to your account it will treat you as a new user. That or you are trying to use a different server than usual
slate kayak
Apologems pls cuz rebooting game every 3 minutes is annoying
worldly rapids
I have to reboot every map
solemn spire
I got it!
median needle
you got in? 
solemn spire
Yeah, I made a new log in, got through the tutorial, logged out and tried logging back in and it logged me back into my old account
scarlet halo
good
cloud jackal
Something new
It's been a story of T2, and now it's writing
There's no update here.
scarlet halo
we will have to wait for a patch it seems
i was planning to do T3 before going to sleep, welp
cloud jackal
I've been through the t1 for the departures.
cloud jackal
modest thicket
cloud jackal
I've been updating 19 mb since the morning
I guess I'm going to come in the same way.
😐
modest thicket
carmine hedge
it just me or whenever i ended the boss stage on Event it getting stucked in here
oh
soo it's same like other's
scarlet escarp
in T3
carmine hedge
yup
modest thicket
T3
meager owl
Thank God
cloud jackal
I've gone through the story, and I'm writing that there's no file, but the t2 story hangs
modest thicket
F
meager owl
small obsidian
same
cloud jackal
Has this just begun?
night dock
since this reset yes
modest thicket
Need to invite to take admin...
sinful yoke
untold vessel
only happened to for T6
modest thicket
@lilac garnet
sinful yoke
please
dont
I literally just told you it is known
and that staff have already been notified @modest thicket
cloud jackal
What do you do about it? 
modest thicket
🤔
sinful yoke
dont ping them for something they know please
@cloud jackal restarting your app should fix it
modest thicket
untold vessel
we just need to wait they solve it and patch it 🙂
cloud jackal
modest thicket
I didn't know XD
sinful yoke
the ability to read is a blessing
cloud jackal
🤔
untold vessel
cloud jackal
modest thicket
Anyway, not yet fixed bug, pass T3 fail
uncut hatch
yea ive also got this bug
exotic fulcrum
I got this type of bug too..
wary bay
the stage bug at ts3 is being experienced by everyone right?
sinful yoke
try restarting game, hotfix should be out now
uncut hatch
yep
modest thicket
@Steven[Ricardo]#3528 bag
wary bay
danke
marble forum
Azur lane doesn't work on bluestacks now
untold vessel
yep there's an update
marble forum
any emulators that AL can run on?
untold vessel
memu?
winged saffron
nox 6.5.0.1 with droid7
sly mulch
i have BlueStacks 4.120.0.4004 and azur is smooth with virtualisation enabled
misty oracle
T4 only dropping ship girls for anyone else?
sly mulch
what do you mean lingerie?
winged saffron
not just t4, all node can do that, nothing else but a ship drop, its random
misty oracle
ohhhh wait the drops is plates or ship girls
winged saffron
btw, werent we supposed to get 3x tnt points for a clear after daily reset?
sly mulch
i guess not. Its not the rule to have 3x boost every time
winged saffron
then its gonna be a pain to clear the points shop like this in 2 weeks 😑
sly mulch
yee they said there will be a lot of grinding tho xD
winged saffron
too much pain -.-" gotta aim for the must to get stuff then
untold vessel
hit 8000 for the ship first i guess
steel kettle
i've only seen the 3x boost for daily first clears be applicable for events where there is a separate Normal and Hard Mode
woeful relic
Is there a fix in-game purchase errors? When I was making a purchase for some gems, the 1st purchase didn’t go through, but still took my money
sly mulch
@woeful relic i would report it normally as bug
woeful relic
For apple?
sly mulch
i dont think there is some kind of way that you can actually get it back. You just need to ask devs for help
sinful yoke
please contact customer support with your uid, username, server, and tell them the pack you bought
/techsupport
pale pagodaBOT
sinful yoke
their email is above
vague crag
is there a way to manually shoot your ships? Because i saw a tip on the loading screen once or twice that said that manually shooting would get critical hits or something
frail blaze
I think the tip you're looking at is for battleship guns, not your vanguard or any other ships. You can aim their gun manually (instead of letting auto do the job). Also the tip doesn't say increase critical hits I believe, it says 20% more damage.
woeful relic
I am having difficulties trying to send the e-mail
steel kettle
@woeful relic what difficulties?
carmine hedge
Can’t get into the game, I can login but can’t start, it dosent let me press the screen when I am in the login screen-
woeful relic
I tried e-mailing, but the e-mail is not working
sinful yoke
the email is al.cs@yo-star.com
@carmine hedge how does it not let you press the screen?
woeful relic
It says it has an error and it won’t send
carmine hedge
I press the screen but nothing happens
I just stay in the login screen
At this screen
Dosent let me press
woeful relic
Have you tried closing it and then reopen?
Or making sure your phone is updated maybe?
carmine hedge
Of course
Also Reinstalled
I tried repearing not even that worked
Where is intern kun when you need him
gloomy axle
So i have never done this before.
And i will never do this again (probably wont help eitherway but you can try right)...
But i got severly unlucky with Misaka Event
I spend about 250 saved up Wisdom Cubes
I have bought about 150 wisdom cubes if not more.
And spend about everything i coud just to get her...
And i didnt i havent been ever so unlucky usually i get the things i want in at least like a 100 cubes usually less.
And i reaaaaaally wanted her so bad she fits perfectly in my Sakurai team Q_Q
Can i beg for one the event is already a while over but im still feeling the burn out of this bad RNG
gloomy axle
Yeah i dont know where to post this
carmine hedge
Not here
median needle
ya for 1, this is tech support. and 2, devs don't take feedback or requests regarding event pacing or reruns. the event will likely get a rerun later on but only the devs will know when.
deft patrol
i don't remember plate daily being this hard...
gloomy axle
yeah i hope for a rerun but the event has just happend so that is usually another year from now...
gloomy axle
Yeah this rng i have never had it so bad...
pale pagodaBOT
sinful yoke
pressing change will prompt the server list?
carmine hedge
No no
I logged in with twitter and it set itself on Lexington before
I am on Sandy
Before asked, yes my account was linked
sinful yoke
are you able to login to any other server?
carmine hedge
Nope
sinful yoke
I know you have reinstalled, but have you restarted your device?
fast python
@sinful yoke its been 13 days already , that cant be normal
upbeat abyss
Hello, Aussie trying to play CN sever. I have no problem with my phone using 4G. but my home internet has been on and off lately.
any idea? I assume something to do with network provider?
median needle
this is tech support for the EN version only. you can ask in the ALEC server (found in #welcome )but idk if they can help you.
loud belfry
Hi guys can i ask for some help? My game has been recently crashing when i press my dock or pressing the battle and it keeps going back to the main menu. It only started happening yesterday after the update for hololive and it already happened around 5 or 6 time.
winged saffron
check file integrity? cogwheel icon on the top-right on the login screen
carmine hedge
Did anyone not get a skin from the Black Friday box?
frigid moth
hello, having trouble with the game applications, it keeps constantly restarting to logging menus on its own
thin seal
@sinful yoke Question regarding the BD code redemption website. It says android only. I currently play on iOS. If I log into my account from an android emulator temporarily will the redemption site work for me?
carmine hedge
Hi,I have a problem with T2 of the event because the boss fleet wont spawn even if i defeated the other fleets
thin seal
@carmine hedge if you already had the random skin it wanted to give you, you just get more gems
weary ice
@echo heath @sinful yoke
AL is stored in my SD card I still have almost 10GB free space
carmine hedge
would it pop-up with the duplicate skin? Or just automatically add the gems?
I didn't get a pop-up, so I guess I did get a dupe
Boss Fleet Still wont show thy self
stray portal
hi hi, smol problem. Im using MEmu and everytime i get into some ship´s profile it just gets stuck, is that a common problem or something else ??
i believe it started in this patch
ow also opening the skin store makes the game get stuck
weary ice
Game still crashes
I have 2GB ram
10 GB free memory in storage
Even Uninstalled CoD
But the game still randomly restarts. Can't play straight. How can I finish anything with this??
neon quiver
How do I log in then?
Restart multiple times already and fb log in stool got problems
deft sapphire
would there be a way to recover an unbinded account I lost like uh... months ago? i stopped playing it for a while due to burnout and eventually completely forgot about it but since then ive gotten a new phone and stuff and even the chance to get it back would be nice
glass glade
Hi my accounts been compromised sometime this month. My twitter account has been deleted and somehow they were able to gain access to my account, unbind said twitter account and bind it to theirs. I did get the account unbound yesterday, but the problem is the person whos gained access to my account STILL HAS ACCESS TO MY ACCOUNT.
Unbinding and rebinding does not log out of all devices already logged in, so the person can still look at my account, spend gems (they already spent over 1K gems), change fleet etc.
I contacted Yostar support about the matter and asked if they can at least log out of all other devices so the person doesnt have access to the account, and the support told me that its out of their control.
I asked who do I talk to, and the customer support staff has not responded since. Help would be appreciated, thank you.
glass glade
@sinful yoke
cursive onyx
are we able to redeem only one times with the redeem code? i have vol.1-5 of the character voices and all included the redeeming code. On the redeeming website they say its only one code per account
are the other codes practically the same thing?
spring grotto
As far as we know they are. They've only announced the Enterprise skin for the codes
cursive onyx
it wasnt in the mail but i guess we get it later
spring grotto
Did you email al.cs@yo-star.com and include your account information, the purchase receipt, and letting them know you didn't receive the gems?
neat sail
Is there somebody who would help me with that Azur Lane blue ray? I want to buy first volume, but idk if its same (first press) if its first press bonus on Amazon's one same as CDJapan's one
Bcs on Amazon its little bit cheaper
Bcs on Amazon's description its not described well
quasi tendon
Oh I don't know if its been asked but
How are we able to redeem the codes for a NA account
spring grotto
Their recent Twitter post in #game-news has a website for it
viral meteor
So...
I wanted to link my progress with my yostar account so i could sync with my phone but when i did i lost everything.
I know my level and name but i forgot what my UID was since i never bothered using the friend system since there was no use for me to do so.
spring grotto
@viral meteor Did you try binding on the title screen?
sinful yoke
@weary ice al is not supposed to run on SD storage, please consider moving it out to see better preformance
viral meteor
yes and i think that made me log into that account resetting what i had on my actual account 
weary ice
@sinful yoke
Ok I will. But it worked fine in the past
spring grotto
@viral meteor Yeah, the title screen is for retrieving bound accounts only, not binding. Binding is always done in the settings menu in game. But to retrieve your account, please contact customer support via email at al.cs@yo-star.com w/ your account information(such as in game name, server, commander lvl if possible) along w/ the fact that you need help retrieving it.
spring grotto
No problem at all 
cursive onyx
@spring grotto i gave a friend of mine the redeem code of a different volume and he got different furniture as i
so an account can only redeem one time and it depends on what volume code you used what you get, right?
spring grotto
It would appear so then not sure why they set it up that way, but if your friend did get something completely different, it would seem so
cursive onyx
he got different furniture from the same set
its the 'upgraded naval office'
so i've just found out that you can still redeem different codes
after i redeemed the first time the site always said that its on maintenance
i just waited a little bit longer and the second one worked fine
glass glade
can someone please assisst me with my problem? At least a response would be appreciated.
cursive onyx
yeah i just noticed it in time... was about to gift the codes to others. thanks god it worked
exotic valley
Hey guys is the medal exchange screen bugged atm??
I cant seem to exchg for anything and its the same for ships and items
I am on EN server
topaz sky
Try restarting the game or go to settings and click on repair
sweet aurora
Hello it's normal okami mio is a character npc?
low perch
mine is too, i think it is
exotic valley
Yes its normal until u complete her respective event, then she becomes permanent
dusty bobcat
hello, does the skins will have like 50% discount this black friday?
sweet aurora
Oh OK thanks for your answer
faint gulch
Is the game region locked on ios?
sinful yoke
some regions cannot access it like latin america
quasi tendon
oh just saw it ty, tho another one if anyone knows the answer
so on redeeming codes it says "Each UID can only redeem one code."
sinful yoke
yes
quasi tendon
soooo does that mean
if I redeem my graphite diamond code
when the blu-ray code comes in
I cant use the blu-ray one for the same account?
sinful yoke
they are different I believe
may need to do some digging around on jp twitter though
but I think it means, if you had 2 graphite diamond codes, you can only use one
so you dont reap the benefits of buying multiple
quasi tendon
ooooh yea that would make more sense
just dont wana get locked out of enty skin LOL
indigo heart
Can anyone confirm that there will be no issue redeeming Character Song CD code the same way than anime BR disc ?
chrome light
Mind explaining this
Why it does cost more than it should
Euro is more valuable aswell
to my friend who lives in germany, it costs 80 euros
this is basically money stealing
(thats how i consider it)
sinful yoke
thats google problem not ours
median needle
then you're gonna have to complain to google/apple about the pricing as they're the ones that handle currency conversions.
chrome light
ok, thx
heady cloud
Any idea how to unlock this?
winter grotto
can anyone tell me how to get the redeemable anime code?
indigo heart
buy Japanese anime BR disc vol.1 for Enty skin
buy the numerous character song CD to get the shikikan desk set fournitures
winter grotto
k, thx
glass glade
Is CS based in US and theyre on holiday break? I'm sorry if Im bothering you guys, but the security of my account is an important matter to me, and will decide whether I play the game or quit
this is all I get contacting them about it
and after I told them that I understand the rep I was talking to cant do it themselves, I just wanted to know if theres anyone else that could help me on this matter
and I havent received any response since
median needle
no they're not based in the US. (i'm pretty sure) they're based in hongkong. so you won't get any responses until later tonight.
glass glade
Aight, I was just thinking maybe its because thanksgiving. Ill wait til tomorrow to decide then
halcyon garnet
not sure if this is the place to ask but i think i accidentally turned on some kind of game speed manipulator on nox, everything sounds faster/higher pitch and feels faster in general; does anyone know how to turn it off?
median needle
never heard or seen a function like that on nox. 
google might be your best bet for this one.
halcyon garnet
pls no ban i have no idea how this happened
median needle
try restarting nox to see if it persists.
halcyon garnet
ok it fixed itself with a restart
fast python
Any support available please?
sinful yoke
fast python
@sinful yoke good evening , I know I have annoyed you and Im aware of that but buddy its been already 14 days yet I didn't receive a reply from support team
fast python
15 November
sinful yoke
they only respond on business days, our estimated response time is 6-13 business days, you can send a follow up though
sinful yoke
wait for a response
fast python
Longer than that?
deft sapphire
I wrote here earlier tho seemingly got no response: is there any hope I can recover an account I lost like months ago due to changing phone without having any binding set (originally didn't intend for it to be a long break, me stoopid) or should I just make a new one
sinful yoke
@deft sapphire do you have the uid, username, or server?
deft sapphire
I was on avrora (I think that's how its spelled) and username was "Enthark" iirc
As for UID... I don't think I do
sinful yoke
contact customer support with your username and server, they will locate your account and get it back to you
/techsupport
pale pagodaBOT
sinful yoke
their email is above