tech-support

[glad pike]

hope someone answers it quickly

[carmine hedge]

I still can't buy the black lucky box on EN

says purchase is unavailable

have they addressed this issue yet

trying to purchase it with google pay

[median needle]

not yet as they're likely not in the office yet.

also @misty oracle dude fr that goes in #trophy-room you can get a warn for that being in here.

[misty oracle]

need 2 rebuild another memphis

[glad pike]

youd really think that withh a game thhis big thhey have 24/7 support

[misty oracle]

ahhh wells

lol 24/7 support

nic ejoke

they be in office in 30mins

[glad pike]

they better be

[echo heath]

yeah, or else

[glad pike]

OR ELSE

[echo heath]

or else SirWilliam here is gonna be real pouty

[glad pike]

im kidding of course wtf

[echo heath]

I'm joking with you wtf

[glad pike]

wtf

[fast python]

Day 7 , without a reply... This cant be normal

[echo heath]

6-13 business day replies are normal

[glad pike]

oof

BIG OOF

yeahh they are normal for lazy ass companies

ive never had a reply ttake 12 business day in my whhole life lol

[tame lantern]

I cant seem to buy What do I do?

[median needle]

did you check your mail?

[tame lantern]

No nithing in mail

[median needle]

ok you'll have to email CS about the missing box then.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[static osprey]

Oddessa server of JP tells me it's under maintainence, can anyone confirm?

[tame lantern]

Ok then TY @median needle

[median needle]

@static osprey wdym?

[static osprey]

@median needle

Nothing in JP Twitter nor anywhere mentioned this

[median needle]

oh. this is tech support for the EN version only. you'd have to ask in the community discord about that.
you can find an invite to it in #international-port

lol sorry it's in #welcome not the international port.

[silent flare]

8-4 boss doesnt spawn

[median needle]

restart the game and the boss should be there.

[edgy cove]

anyone ever have the l2d just not work?

[median needle]

ya it's a known bug with her l2d skin.

[edgy cove]

oh damn

is there a fix?

[sinful yoke]

there isn’t right now, are you on ios?

[carmine hedge]

Anyone can help me

My network is fine btw

This just happenes wherever I go

Even on data

[sinful yoke]

try using a vpn

[topaz sky]

@sinful yoke the tirpitz secretary mission was just added now right?

[sinful yoke]

yes

[topaz sky]

So what if someone already has the ship at lvl 120 and fully enhanced, how will he be able to do the secretary mission which asks to enhance the ship 10times

This is the 3rd mission in the secretary

[median needle]

you can still enhance max enhanced ships but they gain nothing from it.

[topaz sky]

Really

Oh okay I haven't tried that

[wise pendant]

I purchased the Black Friday box and opened it but I think I’m missing some items, does anyone know exactly what comes with it?

[gusty zinc]

am i able to add friend s that are on different servers?

[topaz sky]

@sinful yoke the problem I was having of the game restarting on its own in Huawei devices

[sinful yoke]

is it happening on all huawei?

@gusty zinc unfortunately not

[gusty zinc]

damn 😦

[topaz sky]

I think by disabling Google and Google playstore the game doesn't restart

And yes I think so most of the Huawei devices

Cuz of the ban from Google on Huawei devices

I asked one person to do that and it fixed it and the game did not restart again

[hoary yacht]

Hi, I can't buy gems. Every time I try to it shows "invalid parameters API 200250"

I'm guessing this is some sort of bug, has this been discussed yet?

[slate kayak]

Hey, just to be sure. If i clicked repair the game button on login screen and now i have endless loading screen with jumping manjuu animation is it how it is supposed to work?

[carmine hedge]

@hoary yacht yes. I have that issue too and submitted a ticket

[worn nexus]

Yup, same problem with these people

[topaz sky]

Just restart the game I don't think the repair button works right now @slate kayak

[weary dew]

I don’t know if the problem is related but I purchased gems just now and did not receive them.

[wheat egret]

I hope they will fix my issue.

[weary dew]

Anyone know who I should contact regarding missing gems?

[wheat egret]

The "System error: 30: Not Enough Targets" has been fixed! Idk why but when I connected to a vpn the error doesn't appear anymore. Idk if it was the vpn or the devs but gladly it is fixed!

[carmine hedge]

I woke up with a need to repair message, now my phone is stuck on loading, is this common?

It's fine, I just force shutdown and reopened, seems good

[weary ice]

The game just randomly restarts. Screen turns black and you start logging in again. Then just randomly turns black. This is occuring too frequently. Can't farm exp efficiently because of crashes/restart. Who else has the same problem? And is it only with Huawei. I have a Y6 2018 model

[rare crescent]

Bought the Black Friday pack, did not receive any skin. Skin Box item isn't in my depot either.

[gusty sage]

cant buy black friday pack

does anyone know how to fix it?

[spring grotto]

@rare crescent If you got all the other items from the pack, you got a duplicate skin and you were instead refunded gems for it. Or do you mean you didn't get the pack at all?
@gusty sage Why are you not able to?

[rare crescent]

@spring grotto Then I must've gotten a duplicate. I got the rest. Just didn't get any kind of popup on the box, so got confused. Thank you!

[gusty sage]

@spring grotto it doesnt let me, like it shows up invalid something something

[spring grotto]

Invalid input? Try restarting your device as well as perhaps trying a different network connection firstly. Just to test those simple first steps

[fickle belfry]

Any other way besides reinstall?

[spring grotto]

Hm...make sure you're on the most recent APK update from the Play Store as well as try restarting your device, clearing the game cache, and trying a different network connection

[fickle belfry]

Copy that

[still swallow]

Can i change my google account when i want buy gems?

[celest geyser]

I tried to buy the black friday pack but i got nothing just -33 on my bank account xd

Does anyone else have the same problem?

[spring grotto]

@still swallow Should be able to. But it might have to be done in your phone settings or simply just in the Google Play Store. Unfortunately I can't say for sure where though
@celest geyser Have you checked your in game mailbox?

[celest geyser]

Yes

[spring grotto]

Okay. If it's not there and you were charged, please contact customer support via email w/ your account information along w/ the purchase receipt. They'll get it sorted for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[celest geyser]

Okay thanks

[fickle pilot]

i have same problem too

[deep jackal]

Hey guys.. I have a strange problem, why is everytime I set kaga as secretary and she is the one who welcome me when I login, my game always stuck.. both on my phone and emulator, whats the problem? Event when I reinstalling the game the problem is still there

[ruby bear]

I am stuck on loading screen

2 minutes have passed

and im still stuck

[clever seal]

Hey I brought a gem pack, the 300 gem pack and it was double so I should have gotten 600 but I haven’t gain any gems since purchase

[spring grotto]

@deep jackal Hm...what skin are you using on here? And do you happen to freeze anywhere else in the game?
@ruby bear Try restarting your device and/or your network router. Or possibly trying a different network connection if possible
@clever seal Try restarting your game once, and if they still don't appear and you were charged, please contact customer support via email w/ your account information along w/ the purchase receipt so that they can get it sorted for you

[clever seal]

I did contact via email but haven’t gotten back should I try email again

[spring grotto]

When did you email them?

[deep jackal]

@spring grotto Kaga's original skin.. I know the problem gone when I remove her from secretary group so she didn't appear when I open the game.. but its just too wierd for me to keep ignoring it..

@spring grotto nope.. its just freeze when Kaga welcome me when I open the game

[spring grotto]

Hm...can't say for sure. And you have the most recent voice data downloaded? Just to ask

[clever seal]

13:41 I emailed the email address from help tab in game, I get email asking what the problem, I replied with what the problem was and my details but haven’t gotten a replay, I sent another reply with details that are more clear a few minutes ago

[spring grotto]

Staff aren't currently in the office and it's now the weekend for them (they're based on CN timezone). They only reply on weekdays

[clever seal]

Oh ok so email again with a few days

[spring grotto]

You don't need to email again. Since you've already emailed them, you're in their inbox. You just need to wait for the actual reply at this point

[clever seal]

Oh ok thx

[deep jackal]

@spring grotto yes.. already the latest voice data

[spring grotto]

Okay. I'd say try a file repair from the settings menu in the game settings to see if that solves it. If not, try and get a recording of the freezing w/ log mode open

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[spring grotto]

steps for log mode

[deep jackal]

@spring grotto is file repair will redownloading file? because my internet quota is a little bit thin right now

@carmine hedge yes. my EN is like that too.. sometimes it plays fluently sometimes its laggy, even when I use emulator on my PC

[spring grotto]

@deep jackal Yeah, if it detects any broken files, it will attempt to redownload them

[deep jackal]

@spring grotto ah.. i'll try it later then.. thank you for the help

[edgy cove]

@sinful yoke Sorry for the late response, yes I am

[sinful yoke]

alright just wanted to know thank u

[solemn valley]

Typically speaking, how long does it take for gems to be added to your account after transaction?

[gaunt ember]

For me its ways been right away or after a minute @solemn valley

[solemn valley]

hmm...i indeed received an email confirming my purchase but that was more than an hour ago

[gaunt ember]

You restarted your game?

[solemn valley]

multiple times, yes

i'm reading the email but it is specifically from my PayPal and only mentions iTunes and App Store

nothing about AL

did I literally just transfer funds onto my balance and never purchase it?

[gaunt ember]

maybe

[solemn valley]

aside from the obvious gems being added to your account, would there be an email directly from Yostar / AL confirming or thanking for the purchase

[gaunt ember]

From the app store you got it from

[solemn valley]

I am sorry, it has been YEARS since I last made a purchase through apple

even the music i have on my phone is mainly from CD's i bought

[gaunt ember]

Its fine, from what i remember (its been a bit since i bought gem) you get a recipt from the store and check the account to see if says yostar or something like that

[solemn valley]

Okay, so somehow I managed to find my way to my purchase history for my Apple ID and can confirm that it was sent to AL

[echo heath]

should be an e-mail directly saying your purchase from Yostar

[solemn valley]

It could just be late but I'll ask in case...

I know my account was linked through facebook and i am also quite certain i should have linked Yostar also (can't trust that damn book of faces) but i did recently deactivate my facebook account

[median needle]

if you bought gems and didn't receive them, email CS and they'll help you get your gems.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

make sure to include your uid, username, and server in the email

and tell them what pack/item you bought

[solemn valley]

thanks, i'll do a bit more digging around before i do though in case it's just late or i did something stupid

[sinful yoke]

its most likely never going to arrive

gem purchases are late on google sometimes(2% maybe), ios will always be instant

[median needle]

when you buy gems you should get them right away. if you don't then something went wrong and you'll have to send an email.

[solemn valley]

alright, i'll just do that then. I hate Apple and always will Dx

[pine kayak]

Wrry

[sinful yoke]

its not an apple problem, in fact its most common on android

[solemn valley]

I hate phones

[gaunt ember]

My gems always came late for me

[solemn valley]

Oh, just to confirm, I am Australian

dunno if that means anything aside from our internet and currency being bad

This is tech support right? where can I learn to send emails because I clearly have the stupid

[sinful yoke]

do you know how to send emails?

if yes, just include their email

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

its above

[solemn valley]

I sent an email explaining the situation and got an automated email asking what my problem was so i copy/pasted exactly what i had originally said and replied only to recieve the exact same automated message

[sinful yoke]

please wait for a human to respond

[solemn valley]

yup, i do indeed have the stupid

[modern jewel]

About how long does it take for the team to get back to us on broken stuff? Been almost 2 weeks and I’ve heard nothing back. No big rush just curious

[thin burrow]

Hello! Can u transfer "guild master" from one guy to other? He is not login for 140 days, our guild is suffer
p.s. sorry for bad english

[steel kettle]

@modern jewel on paper its around 5-12 business days if i recall correctly

[sinful yoke]

@modern jewel around 6-13 business days atm

[modern jewel]

Alright. Thank you @steel kettle @sinful yoke I’ll continue to be patient.

[opaque mesa]

After locking my phone for 20-30min, all my timers are wrong... After a restart they are 10-15min lower

Is there a fix for that?

[sinful yoke]

the restart is accurate

if you dont think so, restart your app again

[opaque mesa]

I mean, fixing it without everytime restarting the game

[echo heath]

It's just desync, it happens all the time. If you have notifications on, those phone notifications are correct, in-game is not

[sinful yoke]

its the other way around

phone notifications are off

[echo heath]

that's not how it is for me

[sinful yoke]

you’re unique according to our records then!

[echo heath]

when my phone is locked, I get the vibrate, go into the game and the timer is wrong. I have to log out and log back in and then whatever it is is ready

[sinful yoke]

thats because you left the game open

timers become desynced when the game is open in the background/phone is locked

[echo heath]

you mean like I locked the phone with game as the active app?

[sinful yoke]

yes

[echo heath]

huh, so if I go to my home screen it'll be fine or something?

[sinful yoke]

it will be running in the background so it may desync

[echo heath]

so is there any way to get real time on your commissions / training other than leaving the game open 24/7?

[sinful yoke]

leaving the game open for too long will cause it to desync too

it takes a lot of hours though

emulator users tend to experience this more

[weary dew]

I purchased gems last night and did not receive them. I sent an email. How long should I expect to wait?

[sinful yoke]

around 6-13 business days or sooner, they do not reply on weekends

[weary dew]

Ouch

[steep mantle]

Hello, i've a problem. I haven't played for like two months (sorry my english is terrible hope you'll understand me) i opened the game i downloaded all the update and when i want to connect to my server (Lexington) the loading animation stay forever ( i stayed 10min waiting to connect) and i tried to connect to other server and it worked instantly. Do you know why i have this problem and how to solve it ? @sinful yoke

[sinful yoke]

is your account bound? you should try reinstalling or switching to data/wifi

[steep mantle]

Tried to switch data/wifi and it does nothing

and what does bound mean ?

[echo heath]

Recently there's a mandatory update through the play store, did you already get that?

[hard field]

I like the new challenge mode

[spring grotto]

It's a known issue at random times. A restart of the app should fix it

[hard field]

It's the second time (in 2 consecutive days) it happen to me using the formation Long Island, Hammann and San Diego, never happened with others, don't know if could help

[still cove]

Has Android 10 Support (Device Google Pixel 3a) been officially confirmed yet? Azur Lane is literally the only thing holding me back from the update

[fervent surge]

Azur lane works on Android 10. I have a Samsung S10 on Android 10 beta and it works fine.

[long sphinx]

Is there any way to unbind a Yostar account? I've tried sending a message to Yostar support to have the account deleted, but that was over a month ago.

[sinful yoke]

@still cove yes if you experience issues please reinstall

@long sphinx you have to contact customer support, you need to make sure to send info like your uid, username, and server as well

[long sphinx]

I did that already. :\

They haven't replied.

[sinful yoke]

what email did you email?

[still cove]

Okay, thank you.

[long sphinx]

[e-mail] which was the email provided when I searched for info related to yostar account deletion.

[still cove]

I remember seeing issues but wasn't sure if they have been resolved

[sinful yoke]

you need to contact [e-mail]

[long sphinx]

Well I sent the email, how long do you think it'll take for them to get back to me though?

[sinful yoke]

around 6-13 business days or sooner

[long sphinx]

Alright. Thank you.

[grizzled apex]

i got a antii sud swordfish on whats ship can i use it

it not my cv so

i know it royal navy but wo

[mighty hornet]

I got billed twice for buying the black friday pack

[tardy spade]

My friend purchased the black friday lucky box, the purchase went through but he did not receive the item, what does he need to do to either get the item or get a refund?

[echo heath]

He didn't get any gems, box, or skin?

[tardy spade]

He didn't get the box at all

[echo heath]

So he tapped the "buy" button the box and the transaction went through but he received none of the contents?

[tardy spade]

Yes, his card got billed but he didn't receive the lucky box

[echo heath]

did he check his mail?

[tardy spade]

Yes

[echo heath]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

alright, then have him e-mail CS and tell them what happened

[grizzled apex]

i need help i got a antisub swordfish but on whats shit it go it not on cv

[echo heath]

What's the name of the gear you're trying to equip?

[grizzled apex]

it antisub swordfish it a bleu plane from royal bit it wont get on cv so

if you want i can send a screen shot in 2 min

[echo heath]

Uhh, well if I had the name I could look it up, but I'm going to guess it's a standard ASW plane which only goes on CVLs and in their aux slot

[grizzled apex]

o i dint try on cvl

ok il check

it was for cvl ty man

[gentle stone]

Is in app purchases down?

It kept showing invalid parameters send to api

Or something like thay

[spring grotto]

Some people are getting that error, but only some. Make sure that you have your APK updated to the most recent update from the Play Store. And if you are, or the update doesn't work, do try fully logging out of your Google account on your phone in settings and then relog into it

[gentle stone]

Does it work if I delete the app and redl again?

[spring grotto]

Well that would make sure you have the most recent update, but it's not a full guarantee to fix it. But you can definitely try it if you'd like

[gentle stone]

Alright thanks I'll try it

[grand plume]

Im getting this error msg every once in a while even if I restart game. Is this a bug?

[spring grotto]

Nah, that's just a network issue, not a bug. If you're getting it consistently: try restarting your device and/or your network router. Or possibly try using a different network connection

[grand plume]

Ok thx

[echo fog]

I can't purchase gems for some reason

Do I need a Yostar account?

[pastel hedge]

How does one rub Unicorn? (Live2D Long Awaited Date skin)

[spring grotto]

@echo fog You do not. It's just an error that happens for some reason. Make sure that you have your APK updated to the most recent update from the Play Store. And if you are, or the update doesn't work, do try fully logging out of your Google account on your phone in settings and then relog into it
@pastel hedge You just need to pat her head. That's how most (if not all) rubs lines are activated

[pastel hedge]

Ah ok, cheers!

[echo fog]

Okay, apparently it's a bug. Had to restart my phone and it worked.

[spring grotto]

Oh, that's good to hear

[deep jackal]

@hard field ah.. I have that too.. its just gone white like that

@spring grotto hey.. is the data repair really take a long time? I mean it didn't even connecting to the internet.

[zealous matrix]

Could not resolve the payment with Google card from Mexico, I tried another payment method but I could not paypal and my phone company did not even know what he was talking about, Someone knows if in the future you can buy again with Google cards of local currency? With this new update I can no longer like many others.

[spring grotto]

@deep jackal If you're at the point of redownloading the files, unfortunately that depends on your internet connection at that point. If you haven't gotten there yet and are just asking for reference, it can depend so there's no real estimate unfortunately

[deep jackal]

@spring grotto ahhh.. so it will not connect if there is no data that is needed to be downloaded again? because my connection is fine at this time

[spring grotto]

Yeah, if it doesn't start a redownload it means that the game hasn't found any broken files itself

[deep jackal]

ouwh.. okay.. I'll just wait for it then..

and its freeze up

[woeful cliff]

I'm having an issue where I cannot purchase gems currently, if I try to purchase gems from my phone it tells me it cannot connect to the Google Play Store, and if I try buying them through an emulator with my account binded and all that it tells me that my funds aren't usable for this purchase

I've tried logging out of the game on my phone, restarting it, using the little cog thing in the main menu but no luck with anything

wasn't sure if this is something I should be sending an email for so I decided to ask here first

been trying to do things for 3 hours now but no luck

[zealous matrix]

Omg i have the same problem

i have only 5 dollars in my count of google but your case was worst

[echo heath]

Latin America is not supported by the play store

[bitter orbit]

How do I get L2D working on a chromebook?

[echo heath]

Download the L2D pack

[misty lagoon]

Every time I try to do something even though I am selecting very slowly my game keeps crashing

The device I use to play is iPhone 7

[woeful cliff]

is this a recent thing though?

in the past I've been able to buy stuff from the game

[echo heath]

I believe so

[woeful cliff]

I've sent an email just in case this time

[sinful yoke]

I could just talk to staff

but it used to be like this before

its likely google completely cut off purchases

[wind gyro]

Hey somethings wrong? I got 4G but can't log in to my account

[echo heath]

Try changing your connection to wi-fi or use a VPN

[split reef]

i got the same result, using any platform (ios, android, android via emulator)

haven't tried vpn though, lemme check

oh wow VPN actually works, but it's slow as heck

maybe something has happened with my isp (fiber optic, 50mbps, Indonesia region)

[wind gyro]

Probably only Indonesian Problem then... (dammit)

[split reef]

only solution right now is just use vpn

[woeful cliff]

I tried talked to Dedark through PM and he said he had the same issue

I can send all screenshots needed

we've both sent an email

[rapid cloud]

So someone in the “bug reports” tab had suggested to do a “file repair” and I believe he meant this to fix the Eldridge L2D skin issue but it didn’t help at all. Playing on iOS

[sinful yoke]

no the files are completely missing

file repair will not fix it

[rapid cloud]

so it's a bug that needs to be fixed. gotcha. thanks for that info @sinful yoke

[livid vessel]

How long does the email support team usually take for answering the Inquiry (recovery account) ?

[echo heath]

6-13 business days

[livid vessel]

okay thanks

[untold turret]

I’m trying to tap buy to get gems but it doesn’t take me to the payment screen, nothing is happening

it’s happening both in my iPad and iPhone

[river ridge]

May i ask where i need to go contact about account recover?

[deep jackal]

@river ridge try to email them.. but you need to wait till work days

@livid vessel its weekend.. try to wait until workdays

[uneven crystal]

I have a question, but related more to AL app

If I changed from emu to phone app and vice versa in short time, does it flagged as double logins?

Cuz Im always doing it when Im tired from using PC or phone

[fast python]

8 days guys ! There is no response

[weary ice]

Hello. Is there any news about the game crashes?

[dire lotus]

Hey guys quick question. My friend asked me if he will get a account ban? He tried the refund trick now he's scared he will be banned. Told him not to do it but he wanted to try it

[verbal python]

I have already restarted

Twice

[empty fiber]

i already sent an email but might as well ask here. My twitter account got suspended and im having trouble recovering my account because of this is there anything i can do?

[mighty hornet]

I got charged twice for the Black Friday lucky box yesterday

[timber mauve]

was wondering if this is ingame problem or something related on my phone

tried purchasing on other games and it work properly

[celest geyser]

@mighty hornet I also got charged but only once and got no box

[mighty hornet]

@celest geyser saw someone else that had the same problem. Yes charged once got nothing, restarted and waited a while, but nothing so I got another lol. Hopefully yostar will fix soon

[celest geyser]

I sent them an email, I wish they fix it

[smoky mural]

@mighty hornet @celest geyser it happened to me as well,first purchase didnt work and i bought again and was charged twice for one box, email their support and they will help you with it

[celest geyser]

Okay, thanks

[summer vigil]

anyone having this problem? cant advance to next reward...

[topaz sky]

It's unlocks every day

@summer vigil

It will take 7days for u to get the skin

[summer vigil]

Ahhh I see how it works. Thanks! Just started today

[steel atlas]

azurlane server not appearing in discord???

[misty crow]

not something we can help with

discord itself

[steel atlas]

reeeeeeeee

i have to use a invite link to come here

even doh it says im in the server

[grand plume]

Im still getting the network error lol

[safe flame]

Got disconnected too

Noticed my emotes were gone

It reappeared after I joined the English community server on reddit

[grand plume]

I use my data to play and i close the game when im done playing

So im sure its a small bug

[verbal python]

I really need help here can play any chapters

Can't

[steel atlas]

discord is still sending server outage errors

only for dis one

for some reason doh it fixes itself when i go onto laptop

[desert orbit]

Bought the black friday lucky bag and didn't get an outfit. wat

[sinful yoke]

@verbal python try restarting the app

@desert orbit you got the bag from your mail right?

[desert orbit]

yes i did pick it up from my mail but didnt come with an outfit

[fast python]

@sinful yoke hey there , its been 8 days since I have sent the mail

[sinful yoke]

business days?

@desert orbit did it come with extra gems?

[fierce jasper]

So yeah, uuuuh, why is Discord being funky (read: a bitch) with this server?

[sinful yoke]

theres like 80k members in this server

[desert orbit]

looking back at the photo yes it did. lol im a derp. thanks :p

i didnt think it was possible to get a outfit you already owned already lol

[sinful yoke]

it is

[desert orbit]

F

lol

[fierce jasper]

Heck

[cerulean cape]

Any ways to move your account from a server to another while keeping all your ships?

[echo heath]

You can't transfer servers

[cloud pagoda]

A friend of mine that lives in Mauritius cannot install the game. Does global have any ip blocks?

[sinful yoke]

yes

where are they installing from? platform I mean, googleplay/qooapp/itunes store?

[cloud pagoda]

gplay

[sinful yoke]

ask them to try installing from qooapp or apkpure

[cloud pagoda]

alrighty! thanks for the swift answer ❤️

[sinful yoke]

hate that wrong emote

[wide lynx]

I got a question, what does uh, No ship at dock means? Because I saw the message say it when I only got one of my two special builds.

[carmine hedge]

uh, wat is this ghost skin

[spring grotto]

It's Stanly's skin that was announced recently. It's not in the game yet, but they seem to have accidently already put in the placeholder for it

[wide lynx]

Any way I could get help...?

My situation is up there

[spring grotto]

Hm...I'm personally not too sure. If I had to imagine, it's a desync issue and a restart should fix it and ideally send the extra ship to your dock. You can try that and then sorting your dock by time joined

[amber juniper]

What's this error code? Happens when I try to login with my accoutns

And if I try again it gets stuck on the loading screen

[sinful yoke]

have you updated the game via google play?

[amber juniper]

I downloaded the APK to newest version, that's when the error happened

[sinful yoke]

what are you logging in with?

[amber juniper]

Twitter

[spring iris]

Question, is there a possibility to transfer data from one server to another and still have the same progress you had on previous server or does it have to be a fresh start up?

[median needle]

no, you can't transfer your save data to other servers.
yes, if you try to login to your account on another server you will start over on that server.

[spring iris]

okay, just making sure

[low perch]

Does AL run on ChromeOS?

[twilit cloak]

Umm, how I supposed to fix this error?

[silent dove]

I did put my Issue on the YoStar's Customer Support and never get the replied back... what should I do next?

like, it's been a week since I applied my account's issue on YoStar Customer support, and it didn't get replied since then

[sinful yoke]

@silent dove they respond around 6-13 business days atm

@twilit cloak are you still having the issue?

[silent dove]

@sinful yoke I see... but I sent them two issues, and got replied immediately to tell that what's the issues... I did send them but no reply yet. but the first one is over a week (8 days and counting) the last one I send on Friday.

[sinful yoke]

business days means they do not work on weekends, so they will only read your emails mon-fri china time

[silent dove]

@sinful yoke I see... thanks for the Info 😄

just scared that my Illustrious that I oathed got lonely after 3 Months hiatus

[pure vector]

Hey guys, I've been having an issue with gem purchase. I'm not sure if it has to do with my region (Mexico) currency or the payment method I've been trying to use (Google Play credit, the one you get from gift cards).

I used to buy gems with said payment method without a problem, but now it only says that my credit is "Not elegible" in red text, so I was hoping if you could give me an answer

[sinful yoke]

it is unfortunately due to being located in mexico

I am unsure if a vpn will help, but it may

[twilit cloak]

@sinful yoke now It's going normal

[pure vector]

@sinful yoke I see, thanks

[rugged widget]

On Avrora and keep getting this:

[sinful yoke]

is your connection bad by chance?

[rugged widget]

Typically no. I have a strong signal on my home wifi. It happens when I am at work or on the street using data instead of wifi too.

[sharp canyon]

May i ask, im stuck at the loading screen, could someone help me, is there any updates occuring right now? Ive been away for more than a year and at first i have just started playing today for about 15mins then it crashed and this happened.

[sinful yoke]

@rugged widget try using a different connection or a vpn, lmk if it helps at all

@sharp canyon there is not, try restarting your device firstly

[sharp canyon]

@sinful yoke , i restarted it already 30 mins ago,

[sinful yoke]

what is your region?

[sharp canyon]

Um, SE Asia, Phil, is that the right answer? Hehe

[sinful yoke]

yes, often SEA has issues with connection

can you try using a VPN?

[sharp canyon]

Sorry, may i ask how to? I dont have a VPN app, im using an ipad for my games

[sinful yoke]

to use a vpn you would have to install a vpn app, a free one on iOS I use is called vpn cat

[sharp canyon]

Ok thank u

[woeful cliff]

a bit of an update, I managed to connect to the playstore through my phone but the same issue of me being unable to buy stuff is still around, so I guess I have to wait until Yostar replies

or rather, unusable funds

[random trench]

@sharp canyon

did you get network error message?

had the same problem

[sharp canyon]

@random trench, no, just stuck in loading screen without saying anything.

But it was fixed when i redownloaded it

[random trench]

did you use telkom thing?
tried another provider and it works.

maybe our carrier messing with us.

[sharp canyon]

Yeah i did, though it wont still load

Yeah maybe they do

[random trench]

hmm, i should try to redownload also.

[sharp canyon]

You should, though you should remember your server name, i thought my data was lost when i logged in, hahaha

@sinful yoke, tnx for the help, though redownloading was the solution, still keep up the good work😊😊

[random trench]

i bind to facebook already.
anyway, it seems the issue no longer appear. weird.

[sharp canyon]

Nice

[open relic]

One message removed from a suspended account.

[bitter orbit]

So... I have AL downloaded from Google Play on my chromebook. If I download Google Play on my phone, log in with my email onto that, and download AL, will I be able to access my original account or does it make a new one?

[torn raptor]

@bitter orbit if you linked your Email like for me did Gmail and enter the password they gave to see if can login that way should bind it but has to be that exact Email you used but should be normal when you ask for another code

[bitter orbit]

I linked my email via twitter, will that work?

[torn raptor]

I just did Email dont have Twitter or other bindings

[bitter orbit]

Oh, for me I had to do it through twitter iirc

[torn raptor]

Can ask around to see if anyone did it that way should be easy since in today world Twitter and Facebook very common thing

[sinful yoke]

twitter is a form of binding I dont see the issue

[bitter orbit]

Alrighty

Wish me luck, I need AL on my phone already

[meager mesa]

is this a normal thing for LDplayer vbox?

[molten vessel]

Oh my god they removed google account? I was not playing this game for a year how to recover it?

[echo heath]

Azur Lane has never been linked to google play if that's what you mean.

[molten vessel]

Impossible i think i used google play account in this game if I'm not mistaken

I was inactive

[echo heath]

You could bind with Twitter or Facebook to start, and then more recently, your e-mail through Yostar binding

[sinful yoke]

it was never google play

[molten vessel]

I'll try logging in to facebook maybe that's what i used i have a bad memory

[sinful yoke]

do you have your uid?

[molten vessel]

Cmdr Harold

I posted my accomplishments here in this server

[sinful yoke]

uid is a string of numbers

[molten vessel]

Ah can't remember it but the name is only i remember

[sinful yoke]

did you ever take a screenshot of the screen that had you stats?

it was where you changed your secretary

[molten vessel]

Unfortunately not this is the only pic and some flex characters ssr screenshots that i have

[deep olive]

Is this something that is supposed to happen?

i had my lv 100 Bulins locked

and i can still choose it to limit break

almost lost my 1st bullin if i didn't read properly

tried purple bullin and have the same problem?

[fading nebula]

can i get my core data back? I misclicked confirm button after afk a few minutes while i was browsing shop

[deep olive]

I sincerely doubt they would...

good news is there is 3x core data event

you'll get that core data back

eventually

[polar grove]

Excuse me but does anybody know how to retrieve an account bind to twitter. But i had up update the tablet and i had to redownload the apps in it.

[sinful yoke]

@deep olive yes its intended

@fading nebula they will not refund it unfortunately

[deep olive]

dang...

even after i lock the ship?

[sinful yoke]

@polar grove login at the title screen and make sure to choose your original server

[deep olive]

what is the point of locking it then?

[sinful yoke]

@deep olive you cant limit break with a locked ship

[molten vessel]

I found it holy crap i seen it in my facebook messages

[sinful yoke]

[molten vessel]

Now is it possible now to retrieve my account?

[sinful yoke]

/checkbind 67345483

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Nov 24, 2019, 8:04 AM

[molten vessel]

aw

[sinful yoke]

well.. you seem to have remembered wrong

thats fine though

[deep olive]

yes, but it is shown in the lb menu?

guess i need to be extra careful now... T.T

[sinful yoke]

just contact customer support with your uid, username, and server and they will locate it for you
make sure to tell them you want account recovery @molten vessel

@deep olive yes it is shown, but locked ships cannot be used to limit break

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

@molten vessel their email is above

[deep olive]

@sinful yoke yea but en didn't read... most of them anyway XD

[molten vessel]

@sinful yoke Thank you for the assistance

[deep olive]

I expect some to lose their max lv bullin XD

[sinful yoke]

most people lock their ships

[deep olive]

i do lock it

but didn't read

i just realize it because there is too much chat box

compared to normal

so i look again

i believe locked bullins shouldn't be shown in lb menu, but if the dev want s it that way, so be it

thanks for the help

[sinful yoke]

@deep olive its due to suggestions to be able to see it

I too want to be able to see them

[deep olive]

dang

XD

oh well lucky i didn't lost my 1st bullin

things to do : en should read....

heh

[sinful yoke]

I mean, if its locked, you cant lose it?

[polar grove]

Thank

[open relic]

One message removed from a suspended account.

One message removed from a suspended account.

[west zinc]

Eh..

My Easy rookie missions is bugged

I have played for a while now.

And the missions doesn't progress at all

And theres a message saying System error:30:not enough targets

Eh. Its a known bug so I'll dig into it then

[solemn valley]

The AL tech support only email on business days right?

[hoary elk]

Dunno

[solemn valley]

I really don't want to hear this from someone with that name xD

[spring grotto]

Yeah, only respond on weekdays

[solemn valley]

ah, thanks

[hoary elk]

Bc never comes to me

[spring grotto]

@quiet pine What kind of device are you using?

[wide lynx]

@spring grotto I'd like to say thanks, I finally it was a Hermes that was missing the first time

[spring grotto]

Ah, good to hear

What Android version are you on?

[hoary elk]

Rly, wats de cs doing, holidays again?

I won't take huge load excuse again, lul

[spring grotto]

Hm...not too sure what could be causing it. What steps have you tried to fix it? Such as clearing cache, reinstalling, etc

if you don't mind, try it on Bluestacks just to test it out. And as well, can you get a recording on your phone of the crashing w/ log mode open?

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[spring grotto]

steps for log mode

No problem at all

[hoary elk]

Sending through Gmail and email amkes difference? @spring grotto

[spring grotto]

It shouldn't no they should all just go to the same email inbox

[hoary elk]

Hmm

My acc lost forever then, see ya

I didn't send it wrong, rite? @spring grotto

[spring grotto]

It seems fine but perhaps clearly stating the issue of "I have lost my account. I had need help getting it back. My account informations is [x] and [x]". It might make it a bit more obvious for them what your issue is

[hoary elk]

There's rly no single reply since then

Dey asked me to make new acc and bind dem, I did

So I sent de info as written

[frigid moth]

hello, any news updates regarding the constant game crashes , that keeps the game application to restart all over to the logging menu on huawei and android devices?

[hoary elk]

Mine huawei, fine 100%

[frigid moth]

yah mine isn’t though and i’ve read that it is a known bug j

[quaint pike]

uhh hello

does azur lane support chromebooks?

[spring grotto]

@hoary elk Hm...unfortunately I can't say then. I'm sorry to say
@frigid moth No updates as of yet
@quaint pike I'm pretty sure I've seen people talk about playing on Chromebooks before But not sure if it's completely compatible or how well it runs if it does in the first place.

[frigid moth]

ok ty for replying @spring grotto

[quaint pike]

wait done patching the azur lane in chromebook and it works but the key mapping is the problem

[hoary elk]

@spring grotto Heh, so de cs rly useless, thx for respond tho

[quaint pike]

Btw does anyone knows how to put keyboard mappings in chromebook while playing azur lane?

coz the only problem in my chromebook is not a touchscreen

[hoary elk]

[e-mail]

[ocean mason]

how long does [e-mail] takes to reply? been waiting one month and the half

[spring grotto]

Yeah, you can if you'd like

[carmine hedge]

Need help finding out if my account is bound or not every time i try to bind it it says its already bound to a ID or something like that i don't know if that means its already bound And also every time i try to log in on my phone it logs in as a whole different account Maybe i'm getting the email wrong but in the time i got azur lane i wouldn't have used a different email Nor would i have bound my account to twitter or facebook so i don't really know

[delicate nacelle]

So im not the only one having the game stuck on loading after i login?

[errant olive]

Well I lost my account almost month ago and still no response on email
Is there some chance that my account still exists?

[median needle]

yes your account still exists, accounts don't get deleted.

[errant olive]

Ah but still....I didn't get response

[topaz sky]

When did you send the mail to them @errant olive

[median needle]

send a reply to your original email then. if you still don't get a response after 13 business days then resend the email.

[errant olive]

Thanks

11. of oktober

That's when I send my mail @topaz sky

[topaz sky]

Oh okay

[marsh pelican]

So I just got a bunch of this in a row. Something serious or I can just ignore that?

[faint cipher]

Is there any reason why some of Tripliz's formal skin lines aren't being said? someone i know saw the lines in the wiki but in game she uses a base skin idle line.

[iron salmon]

I recently purchased 5 depot expansions (500 gems total) and 5 dock expansion (1000 gems total) this afternoon.

However, when I later went to check some gear in my depot as well as open tech boxes, the maximum stated quantity that my depot could hold was still listed as 300 (the starting amount) and not the 400 I expected it to be (20 slots for each depot expansion purchased)

I've been unable to connect to the AL discord server until just recently, and the in-game chat I asked for assistance in almost 4 hours ago still has not received any response.

[median needle]

not sure why you'd ask for help with the in-game chat but ok. ya it should be 400. in the bottom left corner in the "gear" tab does it say XXX/400? and have you tried restarting the game?

[iron salmon]

i've tried restarting 4 times. and it still says XXX/300

even tried switching servers then switching back.

Mind you, the dock expansions went through just fine (went from 350 to 400 spaces) but the depot expansions didn't seem to apply at all, however I was still charged the gems for it.

Should I post this in the #bug-reports channel?

[median needle]

ya that's weird. try scrapping a gear and see if it changes? if it doesn't you'll have to email CS and they can help. (not sure what they'd do though)
no you don't need to, i bought depot expansions myself just a bit ago and it worked just fine.

[iron salmon]

just scrapped 2 gray gears. no change. still says XXX/300

[median needle]

k email CS then.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[iron salmon]

will do that. thanks.

[dreamy fog]

How do i recover a binded account which was binded to facebook and twitter but after loseing everything my enterprise etc Im on a new one which is binded to it... so idk what to do and how get my old account back

[sinful yoke]

what server is your enterprise on?

[dreamy fog]

Let me see If i can remember it was lexington

on my old account which i pick the same one

I had the enterprise and my first sub.. later one Which if i remember courrect i was commander level 5 or max up to 12 and my first ship was was the top one which had highest in torp an A while other had b and c

I think the name i picked was maddison

[sinful yoke]

do you have your uid?

[dreamy fog]

because addison was taken at the time

i have my uid

[steep knoll]

Is music tearing common? My internet is fine and no problems on my headset's end.

[dreamy fog]

but it not the account i should be on

just another new one

ik my account binding 2 both

my account binding to twitter and

facebook

[sinful yoke]

can you try logging into all servers

[dreamy fog]

somehow this one is also binded

sure

[sinful yoke]

you're likely on the wrong server as binds will connect to all servers

[dreamy fog]

ohh

so im on bluestack which issue and all data was gone

which mean all my stuff gone but since bindined i thought get back so i try loging all se5rvers

I really hope that wokrs because for sure binded to it

YES I FIND IT

it under same name was lex

this is it because see prince wale i19 and enterprise 31 total ships some repeat of the same but this is it

Thanj you so much kawaakar

I was scared because i gotten very lucky of the legendary and epic but Just to lose it and my never get it again

realm was avrora

[steep knoll]

Is there a difference between what server I choose to play on? I'm getting very bad lag when my internet is fine.

[glad crystal]

where do i report if i got double charged on a purchase

[sinful yoke]

@steep knoll there is not

@glad crystal try contacting your store for a refund firstly

[glad crystal]

yeah the store doesnt let me refund, says dont meet the criteria

[grizzled compass]

Is it possible for an account to be restored if it's not binded and when I don't have the UID?

I do have the server name, commander name and the level

[spring grotto]

If you didn't have it bound, you'll need to contact customer support via email at [e-mail] with your account's information along w/ the fact that you need help recovering it. They'll help you in the process

[grizzled compass]

I see thanks

[latent oxide]

so I bound my account to yostar, when I want to login with that account here do I send the verification code back to the same email that I bound to my account?

[sinful yoke]

when you bind you do it in settings, when you login, you do the same exact process but at that screen

[latent oxide]

okay

thank you

it said I got a network error 100404

[deep jackal]

is this just me or anyone who try data fix get the game stopped working????

[latent oxide]

that happened to me too

[wooden hamlet]

and so endlessly 😔

need to reinstall the game?

[spring grotto]

Try restarting your phone, clearing the cache, as well as trying a different network just to try out those simple steps first. If those don't work though, a reinstall might be the next best solution

[wooden hamlet]

Ty)

[jaunty oasis]

Not sure if this is the proper channel to ask but I ordered the 1st Anniversary Illustration collection, and I still haven't received any updates past the one mentioning that the orders were starting to be shipped. But that was a over a month ago and I've yet to even receive a tracking code.
So I was wondering who I should contact to maybe get an update on the situation. Thanks

[spring grotto]

Don't believe anyone in the US has received any update or tracking number as that's the region that is horribly behind schedule (including myself). Most likely it'll just take more time. You can try contacting [e-mail] as that's the email they have stated for those inquires. But most likely it'll be that kind of response

[jaunty oasis]

Ah, if that's the case for US in general then that's understandable.
I don't mind waiting, was just getting worried seeing as I hadn't received any update aside from the initial email saying that it should only take ~14 days.
Thanks for the reply.

[spring grotto]

No problem. The concerns are definitely understandable as it's been a long wait

[dreamy fog]

so what this order about and how can i get it if about azur? also i hear it takes long time? nvm nvm I found it :0 Look like im buying it..

So how long does it take

from what guys talking about could year or two

[spring grotto]

It's regarding the 1st Anniversay artbooks of AL. They were sold a bit ago in celebration of it. There were some shipping issues and the orders have been delayed a bit (by about a month or so specifically for the US). But they're currently sold out of the artbook if I remember correctly

[dreamy fog]

well im looking at them

and not so far

But Knowing it it prob will

[crude hedge]

So, not entirely sure if im bringing this up in the right area. I logged out of my account and, for the life of me, cannot get signed back in, after having tried every different log in option...

[spring grotto]

So you had it bound, and you logged in on the title screen correct?

w/ your binding option

[crude hedge]

I had it bound, and attempted to log in on the title screen by each of the three options, but none actually put me on my account, hence my confusion.

[spring grotto]

If you were sure to log in w/ the correct binding credentials (such as the correcrt FB, Twitter account or w/ the correct email for Yostar) be sure to choose the correct server. Your account stays on the server that it was created on. If you haven't tried, please do try logging into all the servers to see if they either start you in the tutorial or have your character

[crude hedge]

I have checked it with all of my emails with the yostar login, and I only had the one account each on facebook and twitter, and neither logged me in to my account. This was an issue I'd had previously for some reason as well.

[spring grotto]

Have you tried logging into all the servers?

[crude hedge]

I mean I was only on Lexington, so I tried logging into Lexington via every log in option.

[spring grotto]

Can you try all of them to be sure?

[crude hedge]

I have now, and to no success.

[spring grotto]

Hm...perhaps your account wasn't properly bound then. Do you have the UID of the account?

[crude hedge]

I do have the UID.

[spring grotto]

Okay. Can you provide it real quick? I'll check the binds on the account

[crude hedge]

Okay, will PM

[glad crystal]

does the contact us feature in the help tab in the game work

its been 5 hours still no reply

[craggy radish]

It won't let me update and I get this message constantly now

[echo heath]

Have you updated from the google play store or apple store?

[craggy radish]

I did yes

Had to reinstall

Now I have to do the intro all over again... Uhgh

[steel shale]

tech support?

[sinful yoke]

[steel shale]

is it possible to transfer my data to a different server so i can be on same server as my friend?

i cant find anything about it online

[echo heath]

@craggy radish You don't have to re-do the intro. Simply log in to the correct server you were on before

[sinful yoke]

there isnt

[steel shale]

aww ;w;

[echo heath]

If it makes you feel any better, there's 0 player to player interaction so being on the same server as someone does nothing.

[steel shale]

true...

[daring wolf]

Hello, how do I fix the infinite loading screen

ok nvm lmao i checked pinned

[carmine hedge]

got charged for gems but didnt receive any

where do i go

[bitter orbit]

Murder Akashi for it

Maybe email Yostar

[hoary elk]

@sinful yoke @spring grotto I sent an email again and got it back in 10 mins

[steep flare]

hello guys, i've got charged for gems (i did pay on the app store) but didn't receive any
I already sent a message on the yostar customer service support... Didn't receive any answer yet...

[echo heath]

estimated response time is 6-13 business days

[pallid magnet]

Are we supposed to have the pocky furnitures?

[steep flare]

@echo heath thanks i'll wait then... 🙂

[echo heath]

Haven't seen an announcement for pocky furniture

[pallid magnet]

So we aren't supposed to get the daily login furnitures from Pocky?

[echo heath]

Can you show what you're talking about?

[fast python]

9 days already , still no response

[pallid magnet]

@echo heath here you go

[sinful yoke]

yes we are

[median needle]

they really like to use hammann for the furniture displays don't they.

[latent oxide]

what does network error 100404 mean

[thorn yoke]

is there a bug in catdorm?

i feed a dope of steel but i didn't get the max up

it's should be in max lvl rn

[echo heath]

it's more than one to get from 2 -> 3

[serene ember]

Help, I can't buy black friday lucky box

[thorn yoke]

in the function it indicates to be +1 so it should be in max

[echo heath]

What's the issue that's happening?

[echo heath]

You can see your amount needed to for the next skill level here

I believe they're aware of the API issue. Others have also had that. I'd wait for a message from a tech-support mod.

[serene ember]

Still can buy trade permit but not lucky box

[barren hemlock]

Hello, I can’t buy first-time recharge. When i tap the yellow button, it only goes to the shop. Using iphone. Thanks

[echo heath]

It goes to the shop for you to buy something

[barren hemlock]

Any purchased item will do?

[woeful cliff]

this may seem weird to ask, but the First-time recharge should prompt you into buying something, right?

like, it's not something you get for free

I'm asking because I tapped the button and it gave me all the things it should give you, but I currently cannot buy from within the game

[echo heath]

Even the dollar purchase will get you the first time recharge

[woeful cliff]

oh, so all you have to do is buy any amount of gems and then the first-time recharge unlocks?

[echo heath]

"recharge" in mobile gacha games just means purchasing premium currency

So yeah, you could buy the dollar of gems and get your rewards

[woeful cliff]

makes sense like that

thought something else may have broken

[barren hemlock]

Thanks

[sudden mountain]

Hello im looking for some help on retrieving an old account

[sinful yoke]

did you bind it?

[sudden mountain]

No i forgot to when i switched phones

[sinful yoke]

do you still have your old phone?

[sudden mountain]

No i traded it in for my new one

[sinful yoke]

do you remember your uid, username, and server?

[sudden mountain]

I dont remember my old uid. The old username is Eradicator09 and the server it played on is Lexington

[sudden mountain]

@ @sinful yoke can it be recovered?

[sinful yoke]

yes it is @sudden mountain

please contact customer support with your username and server and ask them for account recovery

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their email is above

[sudden mountain]

Ok thanks @sinful yoke

[shut owl]

Is there something wrong with the customer support? I mean its been 7 weeks since I ve sent a report (4 follow ups) but all I got is an automated reply

[terse delta]

I have the same question too. Is their email reply supposed to be an automated reply? They ask me on elaborating my inquiry, but I just want a gem purchase to be resolved. Their automated reply seems quite confusing.

[molten vessel]

Special thanks to Kawaakari i recovered my account succesfully

Even tho the support team takes long to reply it was worth the wait

[tacit geyser]

Hello

I wanted to play Azur lane again with my old account

i was connected with Twitter and they banned my twitter account

How can i connect to my old account now?

i really dont want to start from level 1 again

i know that i was so "high" level that i unlocked the School

[lethal burrow]

[e-mail] E-mail us with your ign/UID/server, the CS team will help you to recover manually

[tacit geyser]

Okay i will do it 😄

What you mean with UID?

[lethal burrow]

there is an unique number ID for everyone, you can check it on profile

in the game

[tacit geyser]

Thats the problem

[lethal burrow]

if you don't have the UID, ign would work, if you can recall the name correctly

[tacit geyser]

I CANT connect to the game because Twitter Banned my account with no reason

i will do it

I send the email.

are there Times they answer each day? or they will answer maybe in a week? do you know it?

[spring grotto]

They respond when they're in the office during business days (so no weekends). They're based on Chinese timezone as well

[prime elbow]

Sorry for suddenly asking,I have a friend's acc in the JP server that he didn't bind to,is there any possible way to retrieve it?

[tacit geyser]

But English emails are okay too ? or must i write it in chinese ?

[spring grotto]

@prime elbow Unfortunately we're strictly for the EN server so I can't say much for the JP recovery process. The community discord server over in #welcome might have the process for you as they're more for JP than we are
@tacit geyser Oh yeah. Customer support for the EN client speaks English.

[prime elbow]

Thanks a lot for the help

[dusky fossil]

it's rare sight to see Intern here ...

[hazy tapir]

Im having some problems with the black friday bundle price, it shows as $29.99 in game but €32.99 when I tried to pay with App Store.

Is there any taxes or ??

[spring grotto]

For Apple, they do. At the very least, they do for the US

No, all purchase issues need to be sent in through customer support via email so you're good on that end. Just make sure you sent it to [e-mail] and you included your account information and purchase receipt. Staff doesn't work on weekends so that's most likely the reason you haven't received a response yet.

[clever seal]

Hello, this is about the gem pack issue I had a few days ago, I’ve waited a few days and I haven’t been emailed back or had the gems I’ve purchased I need more info

[cloud jackal]

where can I get help for account recovery?

[echo heath]

Here. What's the issue you're having?

[cloud jackal]

well I switched my phones and see now that google cloud saving is not working anymore but I really want my old one back bc I sunk a lot in it

and I didn't bind it to Twitter, Facebook or yostar bc google cloud always worked

[echo heath]

AL has never had google sign-in abilities.

So you never bound to any of the aforementioned methods?

[cloud jackal]

nope

[echo heath]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

You'll have to e-mail customer support with any identifying information about your account

and tell them that you need to recover your account

[cloud jackal]

ok will do, thank you

[echo heath]

Unless of course you could somehow go back to your old phone and bind first, but I'm assuming your old phone is gone.

[cloud jackal]

yup I factory resetted it

[echo heath]

Alright, CS is your best bet then.

[cloud jackal]

alright, thx

[celest geyser]

Hi, last friday I bought the black friday bundle and didnt receive anything and also lost the 33€. i have sent a mail to the support but i get no reply, should i worry?

[mighty cairn]

did u get a mail?

ingame

[celest geyser]

nope

[mighty cairn]

hey I think I didnt received a skin from my black friday bundle

[echo heath]

Do you have more gems? You can get a dupe skin.

[mighty cairn]

oh

then I got the dupe

[celest geyser]

well i guess my money is gone cool

[echo heath]

Support can take 6-13 business days to reply

[celest geyser]

lol

okay thanks xd

[spring grotto]

If you already have your account bound to Yostar, you'll need to contact customer support via email and let them know that you want to remove it from your AL account. Be sure to include your account information as well

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[inland flame]

so my friend has lost access of their al account because of deletion of twitter account

is it still possible to recover the acccount because it's bound?

[echo heath]

Has he/she tried logging in anyway or has it prevented successful log-in?

[inland flame]

ill ask but because the twitter account was deleted

i dont think it was possible to log in

[echo heath]

If there was no other bind method on the account and he/she can't log-in at all then he/she will need to contact customer support and tell them they're in need of account recovery

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

and give them any identifying info about the account

[inland flame]

ty

[full anchor]

Heeeelllp.. I need help with my game... It keeps on crashing and then restarts... It's very annoying...

#tech-support

[quasi flicker]

did they finally fix the cat lounge glitch?

[low perch]

dunno if this is to go here or not, but my Fleet Tech doesn't seem to recognize any changes...

I've started building Roon, but am stuck on Combat Data Collection I and II...

I sortied only with Admiral Graf Spee to level her (she's now level 75), but the percentage never changed from 8%, it's been like this ever since I've switched devices (around July to August this year)

[echo heath]

Roon needs to be the active research. You need to gain at least 1% to see a change.

You also need to do sorties that cost oil. This doesn't include pvp, commissions, or dorm.

[low perch]

She is in development (is there a difference?)

I went through the map as far as I had unlocked

[echo heath]

Come to #gameplay-help and we can help you more there

[south imp]

Hey, I just had to change phones. How do I get my data back?

[echo heath]

Did you bind your account before you changed phones?

[south imp]

Yes, to both account and Twitter just to be safe

[echo heath]

So on your new phone, simply tap one of the methods you used to bind at the log-in screen and select your correct server

https://i.imgur.com/roy6tih.jpg

step 4 & 5

[south imp]

Okay gimme a moment

[low perch]

Moving back from gameplay help, it may be a bug that no-one else has found yet

Since around August (beginning or end of July) Roon's combat collection data I hasnt moved from 8% up, even though ive used a fleet the people in gameplay-help told me should work, ive met the requirements but nothing actually continued

Fleet I used Graf spee, a ship I leveled purely from lvl 1 to lvl 70 on the story maps, to try and get "combat data" for roon

Fleet I now use her in, the entire vanguard being heavy cruisers (roon's data didnt go up even when using them for map sortieing)

Graf spee in her current state

Map i mostly leveled on

Roon, and the combat data, which appears to be broken

Im on Chrome OS since literally today, so it cant be a client problem with chrome os in this (which is android boiled down)

Ive run AL on iOS and Android, the "bug" appeared while I was on Android

Notify me if theres any info that may be of use for fixing this, I'll be more than happy to try and get the requested info

[sinful yoke]

have you tried reinstalling? @low perch

[low perch]

I just today got onto Chrome OS, which a fresh install on both OS and game side

I farmed quite a bit today which would be at least 1%

It... Did not help

And, thinking about it, recently I had to reinstall in on the android too (maybe 2 to 3 weeks ago? May be much less too, its in this very chat, where it was about a notification for a research thing I had already finished ages ago)

I played quite a bit of AL until it then decided to require a manual update, which my phone didnt have space for, and over the weekend I set up Chrome OS, booted into it today for the first time and attempted to install and run AL - which was successful

Anything else?

[mortal jetty]

@neat heart Hello, I tried recovering my account but it was no longer bound to the Facebook account. What should I do?

[full anchor]

#tech-support i need help with my game, it keeps on crashing at random times... The game would give me a black screen for a while, then it would restart. What fix should i do?

I already reinstalled the game. Cleared data. The problem still exists...

[sick ridge]

@full anchor it basically happens to every mobile game that uses a lot of space. it might be that your phone is low on space. i have about 3gb left and it still crashes

[solemn valley]

So, I made a purchase 3 days ago now and I never received the 2400 gems that I bought. I have a receipt and everything and I sent an email about this but still haven't received a response aside from the automated email.

[sinful yoke]

they may take around 6-13 business days to respond

[solemn valley]

ah, that long?

I hope this double gem event doesn't end by then...

[echo heath]

First purchase gems being doubled isn't an event. You'll have it until you buy it.

@mortal jetty So you bound to FB and now you can't log-in via FB anymore?

[mortal jetty]

@echo heath yes, it’s not connected anymore and it made me do the whole tutorial again as if it was a new account.

[echo heath]

Are you sure you successfully logged in with your FB information and it was the correct FB account?

[mortal jetty]

Yes , I double checked with my other accounts just to make sure

[echo heath]

So what prompted you to need to re-log in via a bound account? You changed phones or reinstalled?

[mortal jetty]

Re-installed

[sinful yoke]

try logging into all servers just in case

[mortal jetty]

Ok, I’ll try that

[echo heath]

kawa what happened to mod? 😦

[mortal jetty]

Nope it’s still not appearing and it just gives me the new account

I tried doing what the in game help support said but, it doesn’t have a link to which I can send them the information on my previous account. Does anyone know how to send them that information?

[echo heath]

Customer support will probably have to look into the account then

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

Contact them at the e-mail above and tell them you need help recovering your account. Provide any identifying information you can.

[mortal jetty]

Thank You so much

Oh about the UID I found my account with the new one but I don’t know how to find the UID #

How could I get that?

[mortal jetty]

Is that supposed to happen???

[sinful yoke]

yo-star

[mortal jetty]

🤦🏻‍♂️ thank you ☺️

[sinful yoke]

[e-mail]

u can copy paste that

[mortal jetty]

YAY it went through ☺️

[reef dew]

How does secretary zoom work, zooming in/out is buggy as hell like it as if its only registering 2 inputs 30% of the time. Then it doesnt save at the end.

[sinful yoke]

you must press the setting to adjust your secretary, use 2 fingers to zoom in, 1 to scroll, and press save at the end

[reef dew]

Inconsistency of the inputs aside, where is save? I dont have that.

Okay I got it, I thought the left button was to change where the ship sits in the menu and the right one changes the zoom, but the left button decides both. Not sure whats the point of the right button.

[steel shale]

I have touched the head like 30 times the wiki says you can headpat it dont work

Is it a bug?

[steel shale]

This was on a thread

@sinful yoke

He seems to be having same problem

[sinful yoke]

what ship

[steel shale]

Vampire the wiki says she has headpat lines

I have Samsung galaxy s10+

Laffey doesn't work either

None work

And all my files are updated

[sinful yoke]

can u send me the link to that card?

[steel shale]

https://trello.com/c/8v1m0H2s/482-secretary-rub-touch-interaction-isnt-working

Trello

Secretary Rub touch interaction isn't working

User Info: 67124454
System Info: Samsung Galaxy S6
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Medium issue that noticeably affects the game experience but can be ignored (e.g., animations not playing correctly)
How to Reproduce: Set any ship t...

Labels

Medium, Android

[sinful yoke]

it is not a bug

[steel shale]

What is it?

[sinful yoke]

is their voice line located in archives?

[steel shale]

Archives?

[steel shale]

I'll check

Doesnt look like it do I have to unlock it?

Wait

It's there

The rub one

[sinful yoke]

I will bring it back on the table

[steel shale]

Ok thx

[carmine hedge]

hello kawaaa

[gleaming ruin]

Xmas is comin soon but still my issue havent noticed yet 🙂

[rancid flame]

is it me or i cant headpat admiral graf spee.
im tryna find her head area but i instead get the idle lines

[spring grotto]

Her default skin won't be able to activate it, hence why it's unvoiced. Usually, headpats lines are reserved for L2D skins so that's most likely the reason

[rancid flame]

ohh

thanks thanks

[simple radish]

Hey, I’ve followed the steps to recover my old account, how long does it usually take??

[spring grotto]

The response time can be anywhere between 6-12 business days on the long end

[dusky fossil]

heya , is maint today (27) or tomorrow (28) ?

[topaz sky]

@gleaming ruin whats the problem though?

[spring grotto]

It's on the 27th. At 11/27 00:00 PST

[dusky fossil]

@spring grotto may i ask how long maint will be ? ..

well , currently im on vacation in Bali (gmt +8) so technically it's 27 already and #game-news still not announced it ...

[spring grotto]

Not sure how long it'll be, sorry to say. I won't know until it's announced in #game-news as well

[dusky fossil]

[fast python]

Guys , its 11 days already and no response yet

[split jackal]

Hello everybody! I'm sorry to bother you, but a got a strange error and it's not pinned. So the problem is that randomly while playing the game I got one of the two next errors:
Conection to play services failed:200360
Unable to connect to Google Play service:200310
These problems weren't a big bother at first, but when today I tried to buy some gems the game told me that I couldn't use my Google balance to make the purchase. Could you tell what is the promblem and how to get rid of it? Thank you in advance and I apologize for the inconvenience...

[sinful yoke]

is your game client fully updated in google play?

[split jackal]

Is it 3.1.10?

[sinful yoke]

I dont know what update the client is at via google play, just does it show an update button or not as in its fully updated?

[split jackal]

It shows that it's fully updated

[sinful yoke]

you’re logged into google play?

[split jackal]

Yes, logged in...

[sinful yoke]

are you logged into google in your phone’s settings?

[split jackal]

Yeah, entering the phone's account it shows my google account

[sinful yoke]

are you able to do a reinstall or file repair (at least) in settings/title screen?

[split jackal]

Did that a week ago just to view the feature...

If a reinstall

I'll try it...

[split jackal]

Reinstalled it already. Version got updated from 3.1.10 to 3.1.14. Still getting the problem while trying to purchase any type of gems (including the trade license). Sometimes I'm able to get into the Google balance but then comes an restriction of: Unavailable for this purchase.

[sinful yoke]

where are you located?

[rare portal]

what are some good settings for bluestacks so it can run smoothly?

[echo heath]

Making your emulator run smoothly has to do with your PC specs more than BlueStacks.

Emulators have been hit and miss since the loss of 32 bit support.

If you have the PC power to spare, just jack up the cores you allow it to use and enable any sort of higher framerate settings. DirectX should also allow for the best FPS if supported.

[split jackal]

Fine... you got me.

My location is on Mexico

I live in Mexico

But...

I bought gems before

2 times: 1.- 600 gems & 2.- 4900 gems

Now I can't

[molten sable]

Soo. Inchanged phones. How I can pick my Existing account? DonI need tongo intro first?

[median needle]

no you don't. if you bound your account you just login at the title screen and select the server you play on.

[rough patrol]

Where would be the place to go to if a purchase was made but the gems didn't go through?

[spring grotto]

You would need to contact customer support via email w/ your account information along w/ the purchase receipt. They'll get it manually fixed for you on the backend

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[rough patrol]

Coolio

Would the emailed receipt be helpful as well?

[spring grotto]

Yeah, they'll need the purchase information from the receipt

[rough patrol]

Okay

[low perch]

so... about my issue from yesterday, after some playing around, reinstalling multiple times, editing settings, and looking around the web for potential fixes, roon is now starting to get combat data again

my first two fleets are currently entirely iron blood except for HMS Unicorn, if i change any vanguard ship, roon doesn't gain any exp anymore again

don't know if this is a bug or something i missed when starting to build roon

the vanguards of my fleets are:
Deutschland, Z46, Z35
Admiral Graf Spee, Z23, Prinz Eugen

[spring grotto]

Well PR 1 ships only get EXP from certain ship classes. For Roon specifically, the ships need to be Iron Blood AND they need to either be CAs or CLs

[low perch]

I leveled Graf Spee from 1 to 70 using the story-map, which didn't bring any data to roon

she was practically stuck on 8% no matter what

which was the issue i asked here yesterday

I had looked up spee to verify and i'm not being stupid
she should have met the criteria

[spring grotto]

Hm...not too sure then. Perhaps you didn't have her activated in the Lab? But that's just a guess

[low perch]

I did

I provided a bunch of screenshots yesterday

https://discordapp.com/channels/456397991847395339/488684387932700672/648669104206512128

this was the entire thing i sent

which provides more detail and screenshots

[spring grotto]

Personally don't know then,sorry to say. Most of the time when it's people having issues w/ the combat exp, they're either using the wrong ships or just underestimating how much 1 mil actually is

[low perch]

i didn't

i continously thought that leveling spee wasn't enough

until i gave up at lvl 70 - which according to #gameplay-help should've been around 25% at least

[spring grotto]

And you said she's gaining it now though?

[low perch]

after trying to find some solution for the entire day

around 7 hours purely finding stuff out, searching for fixes, reinstalling, etc

[spring grotto]

Was there anything specific you remember doing that it worked afterwards?

[low perch]

and i have to have my vanguard be Iron blood

no

i just tried a fix, reinstalled, then went through map 2 to 4