gotcha
#tech-support
pale pagodaBOT
topaz sky
You will have to probably mail Yostar for account recover with ur Username and server in which u were there which is Lexington and if u have ur uid provide that to
ancient marlin
@sinful yokealready
sinful yoke
their email is above
ancient marlin
U think how long they gonna reply me?
topaz sky
6 to 13 working days
sinful yoke
they may take around 6-12 business days
topaz sky
Okay but do u have extra fb account or anything
sinful yoke
just wait for a response since u dont have your uid
topaz sky
And u are logging in from title screen right?
topaz sky
And once u get ur account back just incase take a screenshot of ur profile cuz it contains the uid
ancient marlin
Yeah.. My bad
slow salmon
Hi! My account is frozen because?
topaz sky
Is it on the login screen/server selection screen
slow salmon
hmm.. Avrora
slow salmon
Help...
topaz sky
@sinful yoke
pale pagodaBOT
sinful yoke
@slow salmon
slow salmon
what?
sinful yoke
read up
slow salmon
So you can't help me here? ( ° -°)
runic current
What do you do when your problem has already been solved after you sent the tech support email and before tech support responded
spring grotto
You can just send a follow up email to them as a reply to your original one and let them know that your issue has been resolved
runic current
ok thank you
faint iris
Yeah... still not working even with the new apk 🤔
even deleted cache on it again
I am cursed by Mikasa
carmine hedge
Hey. I want to erase a yostar account to use the email for a different account. How can I?
swift sundial
Should I reply to this if i stated everything needed to know in the first letter?
sinful yoke
you can ignore it in that case
swift sundial
Okaaay, thx
sinful yoke
@carmine hedge you must contact customer support, tell them your username, server, uid, and send them a screenshot of your binds then ask for them to remove the yostar bind
/techsupport
pale pagodaBOT
pallid linden
How can I disconnect my twitter acc from an azur lane acc??
bleak plover
My game still restarting even after I reinstall it what should I do now?
tender flume
I hadn't linked my al account and my phone died what do I have to do to get my account back?
silent estuary
Just to check, the infinite loading bug with Twitter and Facebook binding is still not fixed, right?
pale pagodaBOT
spring grotto
steps for log mode
@tender flume If you didn't have it bound, please contact customer support via email at al.cs@yo-star.com with your account information (such as in game name, server, UID if possible, commander lvl if possible) and they'll help you with it
@silent estuary It ideally should've been if you have the most recent APK update that was released on the Play Store about 12-14 hours ago or so
silent estuary
@spring grotto Oh, excellent, i will try it now, then copy my UID and start the request to fix my binding email, thanks.
spring grotto
No problem at all 
bleak plover
Well while iam playing the game goes back to the black screen and then restart @spring grotto
spring grotto
What kind of device are you using specifically?
spring grotto
Which Huawei specifically?
bleak plover
Y5
silent estuary
Eh, 10 minutes like this, the infinite loading with Twitter binding IS not fixed.
At least in Nox anyway, not to try LDP with a clean install.
strange axle
Hey guys, me again, I was able to find my UID code
hybrid vigil
Is the secretary placement permanent or just a bug?
Cuz plz make it a game function
misty crow
@hybrid vigil https://twitter.com/AzurLane_EN/status/1196689332666421248
Refer to this tweet
silent estuary
@spring grotto Well, i have to report that the infinite loading bug is still not fixed, i think you confused it with the API bug.
spring grotto
This Twitter post was from the APK they released this early morning (PST tiem). they ideally did fix it, but if you're still having it, try logging out of your Google account completely in your phone settings to see if that helps
silent estuary
Im using emulator, on a region without AL google support, but im just seeing what was the problem, the new update is 3.1.14, im using the 3.1.13, sorry for the false alarm... for now anyway.
lament hawk
They didn't fix the illust./L2D secretary zooming in/out. 
For some reasons they're even adding it as a feature 
median needle
the jp twitter hinted they were working on a feature like this. so more than likely the "bug" wasn't a bug. probably forgot to remove it before maint was finished.
spring grotto
Also as Ender pointed out a bit above, EN let us know as well. It'll be kept as is for now and then changed to an actual feature in future updates 
lament hawk
ruby wave
Help me please! I have followed all the step to recover my original unbind account. And they sent me a reply telling me that they have recovered my original account and told me to login with Facebook (That's what I bind my new account with). So I login with Facebook, but then suddenly it's still my new account
Where do I go wrong?
sinful yoke
did you login to all servers?
sinful yoke
yes absolutely
ruby wave
Oh okay then I'll be back
rigid skiff
there a new bug with skill procs not showing if your vangaurd is too far to the left?
elder mesa
sinful yoke
yes
sinful yoke
if you find yourself unable to do it, its likely your client does not have the bug
sinful yoke
I believe you just mess with the toggle button and tapping out will keep it zoomed in, but if it zooms out then your device cannot
median needle
strange axle
@sinful yoke I found my UID
sinful yoke
strange axle
do I pm? or just post it here
sinful yoke
sorry remind me again, what was your issue?
strange axle
Oh
Well I redownloaded Azur lane onto my phone, but I couldnt log into my account it just kept sending me to to the tutorials, i checked all the servers and the same thing happened with all of them, i have both my account linked to my twitter and yo-star
sinful yoke
oh ok! you can send or dm your uid
sinful yoke
/checkbind 68027930
pale pagodaBOT
Z23 Sensei
sinful yoke
should I check for what accounts are connected specifically?
sinful yoke
@carmine hedge help credentials 
carmine hedge
hmm
strange axle
If the twitter is different its because I changed twitter accounts but forgot to change it to my new twitter
carmine hedge
try yostar bind, and once you get to the server select screen post a screenshot with the logs
pale pagodaBOT
strange axle
oh
median needle
only mods can use that command.
strange axle
It keeps sending me to the tutorial
old bison
My account lost too
sinful yoke
did you previously bind it?
strange axle
okay
got it open
I was being an idiot and was pressing to close to the center with my thumb
strange axle
I also play on an emulator if that affects anything,
and I can log in just fine on that one
But that one has the same gmail and twitter and yostar
strange axle
im gonna check on the emulator
Oh
I see the issue
I didnt change my twitter to my new twitter account
Before I re-installed AL to my phone
carmine hedge
@strange axle you didn't use that email
sinful yoke
corrupted files
livid osprey
What should i do? I just updated Azur Lane
sinful yoke
reinstall 
livid osprey
I only bind my account with Yostar but i don't know how to log in on Yostar after reinstalling ;-;
bleak plover
Have anyone solved the problem in my game?
sour marsh
Hey question who do we message for a help issue. I can’t give messages in the help section. No one will respond and not only that I can’t post them pictures of my issues.
topaz sky
@bleak plover the game restarting own its own hasn't been solved yet just wait for tomorrow's update and hopefully it will be fixed
@sour marsh whats the problem?
bleak plover
@topaz sky OK thx
topaz sky
@livid osprey when u open the game and reach the login screen or title screen on the left side there will fb Twitter and Yostar so click on Yostar and it will probably ask ur email u made the Yostar account with
livid osprey
@topaz sky ok.
dusky fossil
if my hunch was right , problem that currently SenpaiJibril facing might because all Google service isn't available for Huawei anymore due to ban..
but i might wrong ...
fast python
Its 5th day already , and no reply from support
topaz sky
@fast python it takes them 6 to 12 working days to respond
fickle tangle
Is this reply from a bot or is it them? Wondering to see if I should reply to it or send a different one with more info
spring grotto
It's just a bot reply 
empty tusk
Hey so any news on the whole third party login situation?
Like are there any work arounds or if the next maintenance check will be clearing it up?
carmine hedge
i can't buy anything (gems) from the cash shop
when i try i get "invalid parameters provided to API:200250"
sinful yoke
is your game fully updated via the app store?
versed heart
I tried to link my account with yostar and now the game is throwing me into the tutorial anytime i try to log in.
I tried my original server of Washington, lexington and sandy and all just toss me into the turorial
carmine hedge
yeah i had already updated my game
sinful yoke
have you reinstalled lately? @carmine hedge
@versed heart did you bind in settings as intended?
carmine hedge
no but im going to reinstall now
sinful yoke
@empty tusk did you update your client via google play/app store? a fix should have been sent out
versed heart
No i saw the option in the login screen and remembered that there was maitenence tonight
topaz sky
To bind the account for first time u are supposed to bind it from settings after u enter the server @versed heart
empty tusk
@sinful yoke ooooooooo I have not seen that
I'll check it out later
versed heart
Then i’m really glad i was connected to my Twitter account
versed heart
Realize now that the login screen option are login screens... i apologize for my stupidity
sinful yoke
it is okay, though you will not be able to use the same email
versed heart
I managed to log in through twitter.
sinful yoke
you can contact customer support to remove it, but it will take a while to get a response
versed heart
Is there a link i can get?
sinful yoke
/techsupport
pale pagodaBOT
sinful yoke
their email is above
versed heart
So email this account and explain what happened and that i need to unbind my email from the yostar account i accidentally made?
I need to*
sinful yoke
yes, tell them the specific email because you do not have an account under the email, just a blank one
versed heart
Thank you very much
topaz sky
@carmine hedge u have downloaded the game from playstore right?
carmine hedge
@spring grotto cleared app data on nox/phone, reinstalled game on nox/phone, logged out/in of gplay on phone
gplay says it's up to date
spring grotto
Hmm....can you open up log mode and take a screenshot of the logs when you're getting that error?
/logmode
pale pagodaBOT
spring grotto
steps to open log mode
carmine hedge
median needle
this would go in #bug-reports
i just tried to get this to happen and neither the front line nor the main force's skills vanished.
rigid skiff
Oh yeah wrong channel my bad
spring grotto
@carmine hedge Gotcha. Can you send that report to Belfast Bot? And be sure to include the information that you've already tried reinstalling as well as logging out of your Gmail account
!bugreport
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
primal turtle
Idk where to put this but I want to change my name in-game but I’ve done my research that another Commander have the name, is it possible to have two commander with identical name?
spring grotto
It is not possible. The username can only be used once per server
zinc badger
Is a AL recently give another play store patch fix ? Cuz i only remember 2, the force update and another one for ios or sumthin, then i got this just an hour ago, i mean wtf , it take 1,4 gb even tho i played the game just fine literally minutes before
echo heath
You don't need that patch to play. You can ignore it if you've been playing normally.
zinc badger
So its basically meaningless
echo heath
for people who have working games, yes
sour marsh
@topaz sky Sorry it took me so long i didn't get your message. I forgot what was wrong....other than one of my commissions was giving me a error 23
topaz sky
@sour marsh I think restarting the game or restarting the device should fix the problem if it doesn't try the repair option in settings.
timber escarp
Still can't log in via Facebook at Avrora Server. 😅
sinful yoke
infinite loading?
verbal crow
hi , i want to check my bind .. to where i send my UID ?
spring grotto
Are you currently logged into your account?
verbal crow
i just log out and take screen shot of my UID and my bind in setting , just want to make sure i bind to all 3 ...
spring grotto
Well if your binds in the settings said "Connected to:x" then it's bound but if you'd like, you can send me your UID either in here or via DM
sour marsh
I did a reinstall but I haven’t gotten a bad commission it usually disappears at reset. But how can I submit it to them next time it happens? I can’t send pics or message them on the help. It doesn’t seem to work for me
@topaz sky
echo kayak
Hi, are the servers down for 10 hours or 6 hours?
On twitter it says 6 but on the game rn it says 10, just wanted some clarification thanks
median needle
maint usually lasts for 6 hours but they can extend it if something comes up. so expect 6 but don't be surprised if it goes up.
tulip pasture
I have a recharge problem. Where can I go?
echo kayak
Ah alright, thanks @median needle
topaz sky
@tulip pasture wdym by recharge problem?
tulip pasture
I recharged but didn't get anything.
sinful yoke
@tulip pasture contact customer support with your uid, username, server, and tell them what pack you did not recieve
/techsupport
pale pagodaBOT
tulip pasture
ok i try and ty
analog comet
pale pagodaBOT
bleak plover
Guys the game still restarting lol
Does there is anyone who had this problem and solved it?
Or iam the only one
carmine hedge
I can't open the T5 mystery box from the Black Friday box
Am I the only one who can't?
carmine hedge
Hay recently I got a new phone due to my old one breaking
Is there any way to get my account back?
I can't enter the game
The blue box kept spinning
I can't claim my mystery box
elder ginkgo
unknown error: -1? what does that mean?
bleak plover
What mystery box?
carmine hedge
T5 mystery box from black friday package $29.9
elder ginkgo
my emu runs fine but my phone shows this message somehow
bleak plover
Well Idk but my problem is that the game is always restarting while iam playing it
tall mortar
Google play payments infinitely loop after pressing confirm once - it seems to be trying to activate the underscreen fingerprint sensor before trying again and stacking payment pages on top of each other
carmine hedge
How do I get access to CS email?
tall mortar
it's al.cs@yo-star.com afaik
restive sable
I need help
elder ginkgo
tried using the repair function but it seems to be infinitely looping
carmine hedge
Can't even open game
restive sable
Just purchased rubies but they arent showing up in my game
onyx lintel
Unknown error:-1, what to do?
carmine hedge
The blue box kept spinning and I can't even
carmine hedge
Server fked up or what
elder ginkgo
idk, my emulator runs fine but my phone shows that error
warm copper
Can confirm T5 Mystery Box is unclaimable
mighty aurora
^
onyx lintel
Unknown error:-1, what to do?
warm copper
Did you buy the black friday bundle?
carmine hedge
Ty
broken heron
Takes a bit to process sometimes
tranquil bluff
Were you suppose to get a skin with the Black Friday Box?
restive sable
Its been 10 minites
tranquil bluff
I didn't get a skin
broken heron
Did you get extra gems?
tranquil bluff
nani
broken heron
you get it back in gems
onyx lintel
Unknown error:-1, what to do?
elder ginkgo
moment
bleak plover
What about my problem?
restive sable
How long does it usually take to get your rubies?
broken heron
@onyx lintel are you stuck on loading screen?
topaz sky
@bleak plover the problem has not been solved yet
warm copper
Didnt even know u could get dupes
bleak plover
No @topaz sky
onyx lintel
@broken heron yes
bleak plover
It keeps doing it its have been weeks that's too much
broken heron
by everyone
topaz sky
I am asking them whether the problem u and even I have has been reported or not
bleak plover
@topaz sky u have the same problem right?
topaz sky
Yeah
bleak plover
Have u fixed it?
broken heron
What phones do you guys have
bleak plover
Huawie
broken heron
Oh
restive sable
Iphone 11. Im not receiving my rubies
broken heron
@restive sable DId your purchase go through?
restive sable
Yes
oak vault
Anyone else missing their skin from the Black Friday box?
restive sable
Its posted
topaz sky
I think it had to do something with the ban on Google playstore in Huawei
oak vault
Tragic
broken heron
I believe
oak vault
@broken heron cheers
topaz sky
Yeah I hope they somehow fix the problem which makes the game restarts on its own
broken heron
@restive sable what package did you buy
restive sable
Just the $20 ruby
bleak plover
@topaz sky yes me too and I hope they fix it as fast as they can
sour marsh
A small promise is bugged
broken heron
@restive sable android or ios?
restive sable
Ios. Iphone 11
bleak plover
@broken heron what about the game restarting on its own?
broken heron
@bleak plover seeing how both of you guys have huaweis and its restarting
it seems like its a huawei problem
spring grotto
@restive sable If the gems don't come in after a minute, please contact customer support via email with your account information along w/ the purchase receipt
onyx lintel
@broken heron should I just reinstall the game, then?
bleak plover
@broken heron OK and how to fix?
broken heron
You're gonna have to wait on huawei or an update :c
bleak plover
Ok
restive sable
How the hell i even get the purchase receipt lol
It literally was just like
“Purchase complete” done
elder ginkgo
check your emails
broken heron
You should get an email
blissful drift
Yeah I purchase the package but my gem isn’t showing up
restive sable
Its posted on paypal as “in app purchase” thats it
broken heron
@onyx lintel try updating everything on your phone
restive sable
Didnt even receive an email about it
broken heron
Sometimes the game doesnt work if your phone isnt updated
sour marsh
Nvm
elder ginkgo
320mb/21.61mb, looks like my AL is redownloading completely
blissful drift
Guys is my gem gonna be here soon because I purchase Black Friday package but I don’t see it
broken heron
@blissful drift its in your mail
blissful drift
I see
restive sable
Damn i got screwed over i guess
broken heron
If you dont get a skin it means you got dupe and got extra gems redeemed
spring grotto
@restive sable iOS correct? There are times where they can take a minute to process and send your receipt. If you check your purchase history though in your Apple account, you should see it there
blissful drift
Thanks
restive sable
Been well over 20 mins
blissful drift
How much gems would you get if you get a dupe?
broken heron
@blissful drift depends on the skin
blissful drift
Okay
broken heron
if you get a dupe l2d for example you would get that amount
broken heron
it's a pretty good deal
@restive sable nothing on your email or apple account for receipts?
broken heron
How about your paypal?
restive sable
^
broken heron
Hmm
@restive sable I think your best bet is to email them the PP receipt and your acc info
If the gems still don't arrive
within the next bit
elder ginkgo
welp I updated my app on gplay and unknown error:-1 is still popping on my login screen
broken heron
@elder ginkgo what phone
@restive sable you got all your info on your acc? You can try logging out completely and logging back in and try that maybe?
broken heron
Oh yikes
elder ginkgo
its an Oppo one
broken heron
@elder ginkgo Is it just now after the update?
elder ginkgo
yes
broken heron
try going to your security settings and enabling unknown sources
If it's not ticked
elder ginkgo
also i updated the app on gplay and it downloaded 1.30gb instead of the 15mb that they put on the update
it is always ticked
broken heron
You've tried reinstalling and etc?
elder ginkgo
not yet
ill try it as a last option
lmao logout and login it again and it seems working
broken heron
lololol
elder ginkgo
thanks tho
broken heron
That's good at least :d
topaz sky
@spring grotto do I have to type what exactly is the problem?
broken heron
Might be some minor bugs
elder ginkgo
good to see it isnt anything worse, like reinstalling
gotta guess its my account data on the phone corrupting
restive sable
Thanks for tryin to help tho @broken heron
topaz sky
Are u asking me?
topaz sky
Oh okay
broken heron
I believe your game was restarting constantly?
topaz sky
Yeahh
bleak plover
Yes I think
broken heron
Do you guys happen to both have p30s?
spring grotto
@topaz sky Just let the Belfast Bot know that Huawei device seem to be randomly crashing
bleak plover
XD same
broken heron
LOL
topaz sky
@spring grotto its not possible to post a video right?
opaque mesa
Is the promised zoom function missing?
spring grotto
@topaz sky Belfast can take videos as long as the file size isn't too big. Just try uploading it and seeing if she'll take it
@opaque mesa No, it's in the game
topaz sky
It's asking for image/screenshot right now
opaque mesa
? Can't See any Button
broken heron
@opaque mesa hit the eye
thingy
then bottom right
has two options
right option gives you a zoom in
tawny geyser
Also I would like to add the t5 tech box issue also happens on android
opaque mesa
No no, the devs sayed something about a zoom in out function for the Main interface
With the Update today
opaque mesa
Thx
stark anvil
So I was trying to buy a black friday box deal and somehow I lost connection when I literally clicked to buy the box and apparently when i logged back in I didn't have the box on my mail so I bought it again and my bank statement says I got charged 2 times, yet I only received one box? Idk what to do
broken heron
@stark anvil Gonna have to email support on that one. Tell them what happened
Make sure you attach your acc info
topaz sky
@spring grotto are u able to check the video from trello?
hearty gust
How do i pay using a different google account
stark anvil
What's their email, I'm wondering if its AL the problem or Apple payment
topaz sky
/techsupport
pale pagodaBOT
hearty gust
How do i email them
topaz sky
U don't need to email them...
broken heron
Idk how google store works :C
topaz sky
@hearty gust u just need to open different Google play account in appstore
The one from which u want to make the purchase
And when u click on the gems pack or whatever you are buying it should use the Google account which is active or set in playstore
If I am correct
spring grotto
@topaz sky Sorry for the delay, yepp. I'm able to see the file on Trello, download, and view it
topaz sky
Oh okay I wasn't able to do that thank you for telling me
edgy ore
Having issues with payment on Oneplus 7 Pro with OxygenOS10. When I try to purchase black friday pack, game just spams me with google store purchase agreements, and 3 more every time I press 1 tap purchase button. Game tries going vertical for me to use fingerprint and confirm purchase, but returns to app a moment later. One time it just crashed.
topaz sky
So u don't get any messages that there was a transaction or anything right?
edgy ore
Nope, just get payment cancelled error if I close them
topaz sky
Can u try logging out of ur Google playstore account and log back in and restart the game then can u try it again and make sure once u do it check if there any transactions message
hearty gust
Thanks
glass heart
spring grotto
It is if you got a dupe skin. If you got all the other items in the pack except for the skin, you got a dupe and instead got refunded some gems from it
candid kayak
ooh I totally forgot! finally I can zoom into eldriges cute face <3
toxic trout
So I got a Black Friday box (Cleveland skin, yeah!), but had what appears to be a glitch. Rather than getting a regular T5 box, I got a "Mystery T5 Box" that does nothing when I tap on it. Was it supposed to turn into one of the regular T5 boxes when I received it?
carmine hedge
I'm trying to buy the black friday box using google pay but it keeps saying purchase is unavailable despite the currency being the same.
does anyone have a solution to this
or is anyone else going through the same problem as me
toxic trout
Looks like they just pushed another update, maybe try restarting
carmine hedge
okay
I restarted the game
and updated
but still says purchase is unavailable
I don't get why this is happening
The currency is the same so it should theoretically work
bleak plover
@spring grotto hey I tried to reinstall the game again but it didn't work
carmine hedge
I want to cry
I guess i'll just wait for hotfix
They better have this fixed by december 4th
that feels when you want to be a whale but the game won't let you be one
carmine hedge
I did not get dice from mini event
solemn lagoon
I can't purchase from the store through Google Play, it will just show an error message
"Invalid parameter provided to API:"
hollow sandal
@solemn lagoon try relogging on Google play
trail cave
it just tells me invalid input when i try to buy the black friday bundle but everything else works
carmine hedge
Hello? I have been reported about my account at 10/30/19 and send it again at 11/13/19 still not get any messages yet.
carmine hedge
How long I need to wait?
hoary elk
Forever
stoic eagle
Do i go here with purchasing problems?
spring grotto
What kind of issue specifically?
solemn lagoon
Purchasing problem
hoary elk
Account recovery
opaque mesa
I can't login into my account on a second device (Huawei p30)... I generate the code, copy paste it and after this it say successful, but nothing happens
I also can't see my character on my server
sinful yoke
did you try logging in?
queen shore
Does anyone experience this while updating?
queen shore
I did
sinful yoke
did you login to all servers? @opaque mesa
@queen shore have you trued restarting your device?
queen shore
I did
And now it's reached GIGABYTE LEVELS NOW
I've stopped it for now
This is ridiculous
wheat egret
Guys Im a returnee, this account is created last year and started playing again last nov. 20 and Im experiencing this since that day. I tried clearing the cache of the game, restarting and force stopping the game but nothing happens.
spring grotto
@last adder No talking about account trading or RMT in this server please. Delete your message if you don't mind
@wheat egret It's a known issue for some players. Unfortunately no solution as of now
wheat egret
@spring grotto hmm I see. Does reinstalling will still not work?
bleak plover
@spring grotto have u found a fix to my problem yet?
spring grotto
@wheat egret It will not from what other users have said
@bleak plover No. Unfortunately I'm just Discord staff so I personally won't be fixing any issues. That's up to the developers
proper current
Where does one contact customer support?
hollow meadow
Any idea why I can't use Google play?
bleak plover
@spring grotto OK how can I speak to the dev?
wheat egret
@spring grotto Well thanks for answering I was hoping this issue will be fixed after the maintenance. Well I will wait for a long time before they fix it.
spring grotto
@proper current You can contact them via email at al.cs@yo-star.com
@hollow meadow Most likely your local currency (HK) isn't accepted since the game is not available in your region
@bleak plover You can get a recording of the issue (preferably with log mode) and then report it to Belfast Bot by sending her a direct message with the command !feedback. That way you can get the issue reported for them to look into
bleak plover
Ok
proper current
I tried to contact them through that when this game started about my Avrora code and they never responded even until this day.
=___=
grizzled ruin
I upgraded the second rainbow quin torp from the shop, got the PT refunded like two days ago. However, it was said that you'd also get both the parts and coins invested refunded, but I didn't get either. What now?
spring grotto
@hollow meadow Hm...I believe that something like a credit card would automatically convert unlike Google Play balance, but that is an assumption. There were also some players who said that changing their Play Store to a region like USA works or downloading the APK from somewhere like APKPure worked. But unfortunately those are just speculation from me since I can't provide a fully solid answer
@grizzled ruin Contact customer support via email at al.cs@yo-star.com w/ your account information (such as UID, in game name, server) and let them know that your extra torp was successfully removed, but you didn't get refunded the parts or coins.
grizzled ruin
Alright, thanks.
fierce agate
How do you zoom in ur secretary?
stark anvil
click the 👁️
fierce agate
Thats it?
fierce agate
Thanks
topaz sky
@bleak plover can u try disabling Google playstore and then try running the game
bleak plover
Yes ok
carmine hedge
Am I only one that doesn't have Strawberry Sticks and Chocolate Dip from Manjuu Manufactory? I got every reward but now I wanted to put this furniture in Dorm, but both of them are missing :/
spring grotto
@carmine hedge No slurs in the server please (referring to your use of the r-word) 
carmine hedge
ok sorry 😅
bleak plover
@topaz sky hey bro the game were running well
And didn't restart
I think it worked maybe
stoic eagle
@spring grotto sorry was away for some time i bought some gems for 10 euro but at the end i got an error
But when i checked my bank the 10 was removed
And i didn't get the gems
spring grotto
Gotcha, just wanted to check. So if you were charged and still have received anything, please contact customer support via email at al.cs@yo-star.com with your account information (such as your UID) along with the purchase receipt
stark anvil
where can I see my purchase receipt?
stoic eagle
Oke thanks i'll check
spring grotto
If you're on Google, they should've sent an email to you automatically about it. If you're on iOS, it'll be in your purchase history but Apple does take a bit of time to clear it to get your a receipt along w/ the purchase information
topaz sky
@bleak plover did it restart again or it's working fine now
bleak plover
Well yes I tried it once will try it again to be sure @topaz sky
topaz sky
Okay pls tell me if it works
steel kettle
@hasty atlas you'll need to contact customer support and have them remove it manually
hasty atlas
@steel kettle last week I sent mail with screenshot but nothing happen
steel kettle
their turnaround time is about 6-8 business days i'd give it a few more days before resubmitting
bleak plover
@topaz sky well it worked with me along time but then it restarted again
steel kettle
that's only 5 business days ago
topaz sky
@bleak plover ur Google playstore is still disabled right?
bleak plover
Yes
steel kettle
it's 1 week ago - 14/11 was my bday
bleak plover
I think the problem might be huawie it self @topaz sky
topaz sky
Idk mine is working now
hasty atlas
I sent 2 mail, before I sent 1st mail 1 November
steel kettle
they might be backlogged not sure
bleak plover
Ok
hasty atlas
First mail yo-star star reply but after I sent Screenshot they aren't reply again, I tried
topaz sky
U sent the screenshot on that day?
steel kettle
did you reply to the same email thread that they replied to or did you send a new email
hasty atlas
sure with same mail I sent
topaz sky
@hasty atlas it takes them 5 to 12 working days to reply so might have to wait for some more time
hasty atlas
I know, I'm still waiting 2 week ago
topaz sky
But u got reply 1 week ago am I correct
hasty atlas
I sent 2 email before
topaz sky
@hasty atlas by 2 mail u mean before getting a reply u sent something else?
steel kettle
they generally take 5-12 days to respond to each email so if your most recent email to them was 1 week ago, then it's gonna take a lil bit more time i think
hasty atlas
I just sent twice mail with same format
topaz sky
Okay but then u got the reply from them 1 week ago and then u send them the screenshot right?
hasty atlas
yeah, with same format + screenshot
bleak plover
@topaz sky it worked now I think
topaz sky
Okay so it will take them 5 to 13 days more to solve the problem of unbinding the account
bleak plover
Thanks bro ❤️❤️🤗🤗🤗
topaz sky
Wait till next Thursday and see if they reply back
cloud jackal
Hello, what exactly should this feature do?
hasty atlas
Ok, thx guys I'll be waiting maybe my bad too impatient
topaz sky
U have provided them with ur account name and details @hasty atlas
cloud jackal
Just 5 days I play, and still crashes out of the game
hasty atlas
@topaz sky sure with detail account
topaz sky
Okay
steel kettle
@cloud jackal more than likely, it's to repair any missing/corrupt files in your installation by comparing it to what the files should be like
have you tried completing a reinstall of the game
topaz sky
Well Belated Happy Birthday @hasty atlas
cloud jackal
@steel kettle I deleted it, and I downloaded it again when It came out again, and there were 3 errors.
topaz sky
What were those errors exactly?
cloud jackal
@topaz sky There was something with the server and her number, and then with the playmarket, but four days ago they were removed.
topaz sky
@hasty atlas thats why I used Belated, this word is used when someone birthday Is already but if u haven't wished him or her u type belated before Happy birthday
Wdym they were removed
cloud jackal
@topaz sky Now it just flies out, no mistakes 
topaz sky
Can u send me the screenshot of the errors
cloud jackal
@topaz sky I'm going to find it.
topaz sky
Okay
topaz sky
Np
cloud jackal
@topaz sky I found everything, but they were removed, 3 errors did not have time to take a picture of
steel kettle
oh i got that earlier
cloud jackal
At the moment, just flying out without everything
steel kettle
it didnt affect gameplay though for me
i chalked it up to internet connection cuz i repeated w/e i was trying to do and then it worked lol
topaz sky
@cloud jackal is ur game updated? And if it is try logging out of Google playstore and login back and check or yeah just try restarting ur wifi or internet connection
cloud jackal
I'm saying the game just goes out, no mistakes.
Until the new one, it didn't fly out.
steel kettle
u mean the game crashes?
cloud jackal
@steel kettle He throws it on the download screen and then chooses the server
steel kettle
im not understanding the terminology you're using
what happens after you choose the server and log in
cloud jackal
After you click on the choice of mission, throws on this screen download
cloud jackal
Or sometimes, just in the game menu already sitting, so on that screen throws out q
topaz sky
Do u use Huawei
topaz sky
Okay disable everything that is related to Google playstore and everything leaving Gmail
I assume you downloaded the games apk
cloud jackal
I've been updating 3 days of snome for 1.5 giga.
The penultimate punch to choose?
I'm just from Russia.
😅
topaz sky
Just go to apps in settings
@cloud jackal go to settings and open apps there disable Google playstore and Google and if there is any other app related to Google.
visual dawn
sinful yoke
press hide to hide log mode
stray portal
hi hi, does anyone know why Warspite Retrofit says limit break failed 41??
she´s level 120
sinful yoke
restart the app
main sphinx
i bought the big gem chest got an error but the payment is still listet in my last payments so i payed but got nothing in return
sinful yoke
contact customer support with your uid, username, server, and tell them what pack u did not recieve
/techsupport
pale pagodaBOT
sinful yoke
their email is above
main sphinx
thanks 🙂
carmine hedge
Is it just me, or is the game still occasionally forcing restarts for other people too?
topaz sky
@carmine hedge is ur device Huawei?
carmine hedge
yup, huawei mediapad t5
topaz sky
Okay
Can u try disabling all the Google apps
Playstore and everything related to Google
Just disable them and no need to change them to factory version
carmine hedge
alright, I did that and I'll see if that fixed the problem
topaz sky
Okay
signal glacier
Anyone know why I cant seem to buy gems rn? I’ve tried reinstalling the game after clearing cache but nothing changed.
echo heath
What's happening? When you log in to the game your account is gone?
median needle
@signal glacier that's typically a connection issue. try using wifi/mobile data or a vpn.
signal glacier
Hmm, ive tried my home wifi and my phone 4g but neither worked 🤔
hollow egret
I just bought the black friday box, but didn't get any skin. Is it possible to get a dupe?
echo heath
Yes, if you do it turns into gems
hollow egret
meh, i guess that happened 3853 - 2450 = 1403 but i only had 600ish gems before...
i would have appreciated some notice on that thou 😄
ty
echo heath
@hollow egret It tells you that before you buy the package
hollow egret
it did? on the pack description or when?
echo heath
Yep, when you tap the pack, before you tap cancel or buy, the print at the bottom tells you
hollow egret
ok then i just didn't read it.
scarlet halo
I can't buy gems
hollow egret
guess more jewels are better then some random skin anyway
i would just try to relog?
scarlet halo
i tried, 1) relogging 2) repairing game file 3) uninstalling game and clearing cache and then reinstall
scarlet halo
what changed at 2) was that then it wouldn't connect to google services "unable to connect to google play service:200310"
then I noticed a new update, i updated, and i was prompted with same error as before, so repaired the game file again, but it still wouldn't connect
median needle
have you tried using a different connection type?
scarlet halo
so I followed Help instructions, and did 3)
spring finch
median needle
k and if that doesn't work try a vpn.
spring finch
i bought black friday lucky box and didn't get it
median needle
did you check your mail?
spring finch
yes
glad pike
hello i made a purchase, got charged but didnt receive the gems 😦
scarlet halo
i will try repairing the game file as I still receive the API error
well nope, the issue still remains
spring finch
scarlet halo
so its not a connection error just a bug, I hope its fixed before the skin re-run event finishes
some hours ago I sent an email to the Support Center, I haven't got a response yet, hmm
they reply within 72hs or so, right ?
median needle
i wish
you'll get an automated reply soon but a human response can take 6-12 business days.
signal glacier
Oh god if we miss the Black Friday skins because of this bug...
scarlet halo
oh I did get the automated one, but 6-12 is quite long isn't it
hollow egret
they just don't like your money :D, i would expect them to fix shop related bugs asap...
scarlet halo
¯_(ツ)_/¯
median needle
worked for me and i'm using an emulator.
i spent 30$ to test if it was bugged... the things i do.
have you tried using a vpn yet? ik you've tried mobile and wifi.
scarlet halo
the message shows up when I press Buy, before Google Play sign pops up
so its more likely to work if I try using and emulator or another phone, instead of my own phone
as it is an API error
median needle
you can try but it might just be a connection error. again try using a vpn.
scarlet halo
oof, okay
hollow egret
i am using an emulator too btw (blue stacks) and i could buy the package
scarlet halo
okay I just tried using vpn (tunnelbear) and it didn't work
median needle
oof. ya try using an emulator then. (you need to sign into google play on the emulator)
as for your phone try wiping the game completely from it, not just reinstalling. so delete the cache, delete the game, and delete any leftover files by searching your files for "Storage->Android->data >com.YoStarEN.AzurLane" and any other similarly named files.
scarlet halo
back then i used Clean Master to clean the cache for me
it probably deleted the game cache too
glad pike
guys how long till someone helps me? 😦
wintry solstice
i try click buy gem,but error
pale pagodaBOT
median needle
@scarlet halo actually is your google play and google play games up to date?
@wintry solstice same question.
dry wind
hey guys, through a series of mistakes and general confusion when i was trying to transfer my account to a new device, my facebook account is now bound to an AL account i don't plan on playing. i'm able to login to that account, but for whatever reason i receive an error when i try to unbind the facebook. it's not that big of a deal, since i've got a yostar account set up to recover my main AL account, but i wouldn't mind having the extra security of binding my FB to my actual main AL account
is there any process i could follow at all?
echo heath
You can't unbind if you've only got a single bind on the account. If you want to unbind it, bind some dummy account so you can unbind the FB.
median needle
you can't unbind the only bind of an account. ya do that
median needle
@wintry solstice yes make sure the game is updated but check to see if the google play and google play games apps are also updated.
wintry solstice
oki doki
median needle
your "bal account"? where did you try to bind your account at?
echo heath
What's the issue you're having? You log in but your account isn't there?
Did you log-in via your bound method at the log-in screen?
Try all servers
median needle
k. make sure you're logging into the correct server.
dry wind
yep, that seems to have worked LFire/Casey, thanks!
median needle
did you try to bind your account at the title screen or in the settings menu?
echo heath
Can you tell us which one you did? LFire asked a question that wasn't a yes or no answer
at the title screen or settings?
dry wind
just to quickly confirm, because i made the same mistake - are you logging into the same server as you were on before?
median needle
echo heath
okay .. lemme try this again
scarlet halo
my google play games is up to date, tho i don't know if my google play (store) is up to date, don't know how to check either
echo heath
did you bind at TITLE SCREEN or SETTINGS
median needle
echo heath
Okay, I'm not sure how to explain this otherwise
this is an option
you pick 1 OR 2
not both
so you bound at the title screen then?
Alright, you've currently overwrote your account
/techsupport
pale pagodaBOT
echo heath
You need to contact customer support with any identifying information you have about it
and they will help you get it back
median needle
@carmine hedge you need to email CS with either your UID or your username and the server you play on so they can help get your account back.
scarlet halo
o
median needle
@scarlet halo damn. i'm not sure either. i'm not sure how to fix the api error other than the total wipe i suggested.
scarlet halo
i'd have issues losing lv 110+ ships not 80 lol
still, how do I check if my google play store is up to date ? guess i should google
median needle
ya you can try an apk but you might get the same error. not sure though.
scarlet halo
I could loggin in bluestacks, brb
nope, normally i use my phone, this is the first time I tried using an emulator to loggin in Azur Lane
and... it worked
I could buy my gems using the emulator
wintry solstice
lol,i have finist it to update in play store,but still like this
glad pike
nice game btw
i downloaded todaY and wanted to buy stuff
but no you cant buddy
we dont want your money
wintry solstice
lol
median needle
dude it's a desynch error that everyone can get. 
@wintry solstice damn. k well i'm not sure about a fix then. if you can/want to try to use an emulator.
glad pike
i bought them using bluestacks btw
median needle
bluestacks and nox player are the most widely used ones.
wintry solstice
thats is emulator?
median needle
yes.
wintry solstice
ok
glad pike
emulator is when you download a program to emulate android on your pc and therefore play the app on the pc
btw hhow much time till they respond to the email??
median needle
you'll get an automated response soon but a human response can take 6-12 business days.
glad pike
HAHAHAH WTF
will the automated response credit thhe gems to my account?
or do i have to wait 2 weeks?
median needle
no it's just there incase you forgot to include any details.
glad pike
fantastic
thats hhow i know im going to be an f2p player in this
only gacha i hhave ebcountered this problem
brave tartan
are the in-app purchases broken for anyone else?
i hit buy on any gem pack and nothing happens
median needle
are you getting the "invalid parameters provided by API: 200250" error?
brave tartan
no
ruby marsh
alright, here we go again. so ive had AL offloaded for a while now due to storage limitations. recently i made space and redownloaded because i wanted to play it again. prior to me offloading the game, i had my account bound to all 3 of the options (fb, twitter, and yostar). so i log in with them at the main title screen, but my characters dont seem to really be there
wintry solstice
damn,i dont know how to use emulator and thats so suck,i have send email to them cs yo star
sad
median needle
@ruby marsh are you logging into the server you play on? the game defaults to the newest one when installed.
ruby marsh
my account had characters on both washington and lexington, however its not showing the icon that i have characters on either
median needle
oh ya you can ignore the icon. it's only there to show if you have local data on that server or not. it's useless when you reinstall the game.
just login to the server you play on and your stuff should be there.
median needle
np. not sure why they don't make the icon server side or just remove it entirely. 
brave tartan
is there anything i can do about this? i’m not getting any error prompts or anything, it’s just that nothing happens
median needle
try using mobile data/wifi or a vpn.
carmine hedge
Is the event banner description wrong? Are we supposed to get dice from the warspite mini game or not?
hoary mica
I've just bought the limited box, but didn't obtain any skin.
echo heath
Did your gems go up? You get gems instead if you get a dupe.
modern wing
Is this a game bug or is it from the play store ?
hoary mica
Only 2.4k from the box. I guess. Can I get a dupe from a random skin?
echo heath
You can
hoary mica
Ok. Gonna check. But getting dupes from random boxes is weird, tho
echo heath
@modern wing
modern wing
can I do something about it ?
echo heath
I would say purchase at your own risk in this case. If it isn't supported any "work around" would be entirely up to you.
modern wing
it doesnt let me buy
echo heath
Yes ... b/c it isn't supported.
modern wing
I have been buying gems the same way since march
echo heath
I couldn't say for sure, but as updates happen it might have gotten phased out or changed especially with forced updates from Google Play ¯_(ツ)_/¯
modern wing
I'll try reinstalling
echo heath
You do you, but again, it's not supported by the company
modern wing
I can't lose anything so anyways thanks for helping
fervent scarab
why cant i make a Yostar account?
echo heath
What's the problem that's stopping you?
solemn lagoon
I can't get in the game, it would log me in but when I try clicking again to start it would just make me stuck with the loading sign
eager stone
Just wondering, but is affection suppose to got beyond 100?
ruby compass
yeah it goes to 200 after oath
carmine hedge
@eager stone yeah my enty reach 190 already
eager stone
Okay
echo heath
@carmine hedge We already told you what you needed to do
echo heath
If you're stuck on a load screen, my guess is it's your connection being funky. Try swapping your network connection or using a VPN.
Make sure you pulled the latest update from the google play store as well
solemn lagoon
I'm using data, is that the problem?
echo heath
could be ¯_(ツ)_/¯
stoic coral
I can't open the T5 Box... It's the black friday one. Relogging and restarting the game doesn't work and a friend of mine didn't have any problem with opening it. Sorry if thats already widely known, I didn't see anything about it
echo heath
It's being patched tomorrow
stoic coral
Alright, thank you
misty oracle
the login reward yesterday was Memphis the actual ship right?
median needle
it should have been today but if you missed a day or 2 you'll get later. just check the login rewards screen to see how far behind you are.
median needle
k. sort by "date joined" then in your dock.
echo heath
Turn off any filters you have
echo heath
You might have left her unlocked and retired her then? 
median needle
weird. try restarting to see if she's there.
misty oracle
game been restared many times though
i collected it since server came up
but im just going through dock list now
n im like where is she
median needle
sort by lvl and scroll to the bottom then.
misty oracle
no i mean she's not there
i went through my whole dock already
not filter no anything 1 by 1
glad pike
someone on reddit told me that if you have once a hard time purchasing gems thhen your account is doomed
anything to back this up?
median needle
no
if you have an issue with a gem purchase you email CS and they'll help you get it sorted.
glad pike
yes but what if i try to purchase a second or third time and get the same issue?
median needle
then you follow the same steps. like i said it's a desynch issue that anyone can get at any time. it can happen once or it can happen over and over again.
misty oracle
yep 100% she's not there
placid fox
Need help, my azurlane is rip stuck on enty loading screen. Found out that my obb file somehow vanished, and got it fileshared from my friend and it still doesnt work
median needle
@placid fox reinstall the game.
misty oracle
wonder if i retired her by accident XD
placid fox
Can there be alt fix somehow? Im only using data for now i would reinstall the game as last resort
glad pike
explain what desynch is plz 😭
median needle
@glad pike k so your client is synched up with the server and it needs to be in order for you to play the game. sometimes, if your connection isn't stable, your client will desynch or "lag" behind the server. this can result in several issues from being disconnected to possibly infinite loading screens or in your case, a error with a gem purchase.
that's about the best i can explain it.
@misty oracle #trophy-room
misty oracle
i think i mightve retired her by accident
glad pike
i hope thats thhe case
i did a some summons today and on my first 10 i got all 3 from the special category
enterprise and the other 2 on the artwork
i was so lucky lol
does the staff answwer here? like ever?
in the tech support
median needle
sometimes but this is mostly a community managed channel.
they do give solutions to issues through mods though so they're not entirely absent from here.
they don't ignore it but they don't chat in it, if that makes more sense.
glad pike
i see
so what if i try to purchase a second time now? doyou think its gonna go in?
or same issue?
median needle
probably not but to be safe i'd suggest restarting the game before you do.