tech-support

[solid scarab]

Okay thanks

[topaz sky]

But remember it will take 5 to 12 days for ur account to get recovered or get a reply from them @solid scarab

[solid scarab]

I can wait

[surreal river]

New here to Azur Lane, How to create a YoStar Account? Since I downloaded the game via GooglePlay, thought I could bind it. Thanz 🙂

[topaz sky]

@surreal river once u open the game go to setting and in account click on Bind to Yostar and then it will ask u to put ur email and then once u have typed ur email click on generate and u will receive a code in ur email which u have to type in the place beside the generate button and u will bind ur account to yostar

[surreal river]

Thanz Eagle, thought I had to go to their site and register. Went to the Azur Lane-YoStar site to register. Sorry, used to filing up Account info to register 😝

[solid scarab]

Do like that?

How i must to delete that pic

[topaz sky]

Ummm yeah I guess it's fine

Just hold on the message on right side of screen

Top right

Np @surreal river even I thought it was done like that

@solid scarab just beside the message near the time of the message posted hold it and then u should get some options in which delete should be there

[surreal river]

@Eagle Thanz, gonna bind my game, and lvl up my Laffey. Catch you later, Eagle

[runic current]

What happens if you send an email and you forgot to include your UID, Username, and Server?

[topaz sky]

Pls do not do that purposely cuz the staff will be probably busy and if u forgot, they will ask you to provide those information.

[runic current]

So would sending another email of the information before the staff members reply be necessary?

[topaz sky]

U should probably do that cuz it will make it easier for them to solve the problem and idk cuz they have already told that when u send a mail provide the info but if u haven't provided there might be a chance that it gets ignored but I am not sure but just to be safe just send them the details

[runic current]

ok thank you

[solid scarab]

I cannot delete the screenshot

[topaz sky]

Are u holding the message on top right just beside the time

[solid scarab]

Wait

Thanks

[topaz sky]

Okay np

[solid scarab]

I only provide them my Username, Level, Server, Wife and secretary is that okay for the detail? I also put my new acc detail. I have lost it about 18 days including today. I just do it because I just know we can recover it

[topaz sky]

Ur new account details I don't think it will be necessary but I guess it's fine

[candid kayak]

Hi. So I've noticed after the framework update, the game now often closes when put in the background. Battery optimization is still off. I didn't have a new android update that could've changed it. I have 12gb of ram and the game never closed in the background before the update. Is this known or does anyone else have this issue?

[topaz sky]

By background do u mean at the server selection screen or after that?

[candid kayak]

When I press the home button

Oh yea and at any screen. Like ingame

[topaz sky]

When u are in the screen where ur secretary is basically right?

Oh okay

So it happens randomly right like even when u are in battle?

[candid kayak]

No when it's put in the background and I open it again after some time, it just starts up instead of continuing

[topaz sky]

Yeah u will have to wait till tomorrow when the support team/staff will be online and hope that they will fix that problem

Okay

Can you check the store from where u downloaded the game

If there is any update?

[candid kayak]

No update on the google play store

It doesn't happen on my nox emulator though

Only my smartphone

[topaz sky]

Yeah even I have somewhat the same problem

There is no fix for it yet

[candid kayak]

The timers still run so I get notifications of finished missions but when I open the game it starts from scratch

Ah okay

[topaz sky]

So just hope tomorrow they release a hotfix

[candid kayak]

It's not game breaking, just annoying :P

[topaz sky]

Yeah I understand

[candid kayak]

It steals precious seconds xD

Alright then I'll wait and see after the hotfix

[topaz sky]

Okay

[candid kayak]

Thanks for the info

[topaz sky]

Np

[velvet pewter]

anyone know how to unbind the yostar account?

[carmine hedge]

Hello, someone knows why support never answers ? I got only the same troll answer who asks me to explain my problem, that's all... 4 days i mail the support...

[low perch]

is there some way to play AL on linux?

[restive ermine]

I haven’t played with Mumu is it really good?

[low perch]

my phone is runnning out of storage fast, and AL is the main reason why, now i kinda have to move it to desktop

[carmine hedge]

Please the zoomed Secretary Bug must be a cool feature... I mean can we have an option where we can zoom in? Lol

[static iron]

Can anyone help me recover my unbinded account? I’ve tried through twitter and emailing and no one is replying

[cloud jackal]

I've upgraded 1.5 giga, and it's still flying out, but the bugs are gone.

The day before yesterday updated 4.6 mb, and today update 24 mb

More precisely 1.5 giga

[raven raptor]

I switched phones and now I can't access my account. I guess I didn't tie it to my Facebook or anything. How do I get my fleet back???

[cloud jackal]

I wish you'd tied up the mail.

[pearl orbit]

Hi, good morning... I don't know if you remember but eariler I said I kept getting an error message that says, "Cannot connect to play services"

Well....I updated the game after that...but now I have a new problem

The game keeps crashing on me

like a black screen would appear mid-battle and my whole game would restart :c

Is there a way to fix this? Cause on my old phone...this used to happen as well.....
I never expected it to happen again on my new phone TwT

[cloud jackal]

@pearl orbit I had the same, then updated the game, the bugs are gone, but still flies out

@pearl orbit I'm sitting again updating, I don't know what's going to happen.

[topaz sky]

@cloud jackal @pearl orbit there are no fix for it as of now so u will probably have to wait till tomorrow and hope that the staff/support team will solve the problem

@raven raptor u will have to mail Yostar with ur Username server and UID if you have it and tell them what happened

how many days has it been since u mailed them @static iron

@velvet pewter u will probably have to mail Yostar to unbind it from the account I guess

@restive ermine it actually depends cuz for some it worked and for some it did not but most of them told it was better than Nox and bluestacks

@carmine hedge whats the problem u are having though and it usually takes 5 to 12 business/working days for them to respond

@low perch i don't know much abt Linux but u can try downloading Android emulator in it and then download the game from playstore and check if it works I searched the web and apparently these are the best emulators for Linux https://www.ubuntupit.com/top-android-emulators-for-linux-to-enjoy-android-apps-in-linux/

But try out Nox, Memu, Mumu and Bluestacks if it works on Linux

[static iron]

It’s been 3 days

[topaz sky]

Did they reply to your mail and what's the problem u have?

[fast python]

Its been 3 days as well , still didn't receive a reply.

[gilded owl]

Any news on log in via fb and twitter?

[carmine hedge]

Good evening everyone! I switched to a new phone, made a full mirror through Smart Switch, and everything just fine exept for Azur Lane... Now I can't access my account.. I didn't tie it to my Facebook or anything. How do I get my fleet back???

[spring grotto]

@gilded owl There is not. Unfortunatley it is the weekend for the team so they won't be in office till around 10-11 hours from now (based on CN timezone). But they should be able to look into when they get in
@carmine hedge Did you have it bound to FB, Twitter, or Yostar?/

[carmine hedge]

No, I didnt. I dont have an fb or twitter acc at all...

[gilded owl]

Then i missed two days of consecutive log in i think.

[spring grotto]

Okay. If you didn't bind it at all, you'll need to contact customer support via email with your account information (such as in game name, server, commander lvl if possible, UID if possible). They'll look into it for you and help recover it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[carmine hedge]

Thanks alot!

[topaz sky]

@fast python it will take atleast 5 to 12 working days for them to reply

[slow needle]

Hi! i need help, im stuck in this loading screen after i put my twitter acc, I already tried reinstalling the game and deleting the cache data

[carmine hedge]

@topaz sky thx for the info, i'll wait... I mailed them with my account name, iud, server and lvl, bcause since i reinstalled the game, it starts from the tutorial

[topaz sky]

Oh okay that's good to know that u had ur UID along with username and server

@slow needle do u have FB or Twitter app installed in ur mobile?

[slow needle]

no, its necessary?

[topaz sky]

No

[slow needle]

I only have al

[topaz sky]

Okay which device are u using

[slow needle]

im using nox

I had already played there before

[topaz sky]

Okay umm which region do u live in?

NA or somewhere else?

[slow needle]

na

oh the server is na

im from south america

[topaz sky]

Can u try using VPN

[slow needle]

okey

i will try

[topaz sky]

If it doesn't work, try downloading Mumu or Memu emulator

[slow needle]

okey

thank you

[lost tide]

hi. I noticed for a while when i click on akashi there's no heart shows, is this a bug or they changed it ?

[topaz sky]

I am not sure abt it but are u sure u did not click on her before today

[lost tide]

I'm sure I didn't see the heart for at least a week. so it's working for you ?

[topaz sky]

They might have changed or it's possible it's probably a bug and I haven't tried clicking on her

And if it's atleast for a week then this update should not be a problem for that

[median needle]

the akashi thing is to raise her affection so she'll send you gifts. it does eventually stop when you receive the last gift. that or it's for her side quest i don't remember. it does stop though

[topaz sky]

Oh I did not know that

[quasi ridge]

Am I supposed to still have my duplicate rainbow torpedo from the event shop?

[median needle]

for now yes

[fickle bobcat]

It's weird, I can't login at all using yo star account since I never get an email

[tardy chasm]

me too man

i wanted to ask if someone have the same problem with verification code

[fickle bobcat]

Thank god it's not just me. I was going to continue my quest for moe girls who can blow stuff up but have been stiffed by the email gods

I even went so far as to make a new account with a different email address to check and still get nothing

[median needle]

can you guys try requesting the code again?

[tardy chasm]

yes but its useless

[fickle bobcat]

I did like 15 times on both emails and got nothing

I figured I'd do the yo star account since I can never remember my password for facebook or twitter...I chose...poorly

[tardy chasm]

rip us man

[last adder]

Always force close on the login screen

Device is Asus Zenfone Max Pro M1

[fickle bobcat]

We are sol, I think with the email

[last adder]

Why the hell is happening,reinstalled 4 times

[fickle bobcat]

I considered starting over until (if) it gets fixed but I don't have the strength of will to do it

[last adder]

I haven't login for 5 days lol

[fickle bobcat]

Yeah, I reinstalled, too, though our issues are different, it's still frustrating

[last adder]

First my internet is broken and then now..the game is wtf

I JUST ONLY WANT TO SEE MY SHIPS AAAAA

[fickle bobcat]

I feel your pain.

[last adder]

[fickle bobcat]

Today was teh day I was going to get Helena. I was sure of it. Now? Not so much

[median needle]

using a different connection type is the only thing i can think of. so try using mobile data/wifi or a vpn to send the request. other than that i'm not sure.

[fickle bobcat]

I'm running it on my pc so I've got a stable connection

[last adder]

I've tried using Wifi..nope,nothing changed

But VPN..alright give it a try

[fickle bobcat]

Ugh...tried the email again. Nothing

ah, well. At least I know I'm not alone in my suffering 😦

[last adder]

Ah

Fuck it,it's useless

I tried email dev for unbind yostar yep,no response

[tardy chasm]

well i was big brain right now

[last adder]

[tardy chasm]

so i loged in on my phone , created tiwtter binding and loged in on pc via twitter

[median needle]

ya that might be your guy's only option right now until the email service starts working again.

[pearl orbit]

I hope they get a fix soon for my game crashing TTwTT

[willow geode]

Can't login to Sandy, but can login to Lexington just fine. Why?

Always stuck in here

[rancid cipher]

i had to reinstall the game, and now i cant get my old stuff back

yostar verification doesnt work (it doesnt send the code), and now my twitter connection takes me to "the new acc"

is there anything i can do while waiting for Yostar to answer my email?

[median needle]

@rancid cipher are you selecting the right server? the game defaults to the newest one when installed.

@willow geode refer to the pinned message here for the solution.

[rancid cipher]

i thought that was it at first, so i took the server i used to play in, and still the old stuff isnt there

just the "new acc"

[static iron]

Can you recover an unbinded account without the UID?

[rancid cipher]

its starting to make me worried, since i have been sinking quite some time and money into it

[median needle]

ok weird. i'm not sure then.
and you're not the only one not receiving an email code.

[rancid cipher]

thats the thing, i should have it binded

[median needle]

@static iron yes you can. email CS with your accounts UID or your username and server name (incase it's not the actual UID you have) and they can help you recover it.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[rancid cipher]

i know i did the yostar account thing (still have that email), and then i first used twitter (gives a weird message too btw), and i dont even remember facebook

[covert raft]

Is the new glitch gonna be a new feature?

[median needle]

did you bind with YAS in the settings?

[static iron]

Thanks

[rancid cipher]

i did

[median needle]

@covert raft the devs haven't given a ruling on whether it's a bug or not and they won't be able to until monday.

[covert raft]

Ok

[rancid cipher]

well well, better wait until monday when i get a response i hope

[willow geode]

Tried to manually deleting cache. It does not work. I am also not sure if i have bound my game, or bound it to which account. Should i redownload?

[median needle]

@willow geode do you know your accounts UID?

[willow geode]

Lemme check

Nope, i do not know

[median needle]

damn. the only other option is to reinstall.
can you check your twitter and fb app permissions and see if AL is listed anywhere in there.

[willow geode]

I've checked and apparently i didnt bind it. Make sense, i haven't used my FB or twitter for years. I guess my only chance is to wait until whatever the problem is fixed.

[median needle]

maybe but if there's not you'll have to reinstall. if you do reinstall you'll have to email CS to recover your account. you'll need either your UID or your username and the name of the server you play on. their email is in the bot message above.

[pliant saddle]

hello can you change the yostar account email address

[median needle]

if you mean the email you bound your account with, no. you'll have to email CS and have them remove it manually.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[pliant saddle]

where do i find the email adress

sry found it

[barren cloak]

I've been trying to get a verification code for the past hour how come i cant get one

[spring grotto]

There does seem to be some issues w/ the email server or something similar good few people are reporting not getting it. We'll bring it up to staff when they get into office

[barren cloak]

rip

[zinc lichen]

same stuff here,cant seem to get verification code

[dense lotus]

no idea how this happens but somehow my game become like this

can still finish mob/chapter though

[supple dust]

oh boi

my lg g6 ain't charging nor booting

now i can't waste time on this FGO event rerun

[sinful yoke]

not that kind of tech support here

[supple dust]

welp i guess that's a "F" then

[tidal copper]

i had some problems with my phone earlier which caused me to have to clear some app data

azur lane redownloaded some stuff

i selected twitter on the login page, since i'm linked with a twitter account

[zenith veldt]

Did kizuna chip stop working ?

[tidal copper]

it said login successful, but it's putting me in the movement tutorial

have i done something wrong???

oh god i hope i haven't lost everything

[sinful yoke]

@zenith veldt no reports that it is not working

@tidal copper please make sure to login to your usual server

[zenith veldt]

@tidal copper try changing your servers

[tidal copper]

i think i had the right server, lexington

[sinful yoke]

go through all

[tidal copper]

go through all?

all what? all servers? all of the tutorial?

[sinful yoke]

yes, since you seem uncertain

servers

[tidal copper]

so i should first just quit AL

[sinful yoke]

yes, restart the game

[tidal copper]

reopening now

i'm pretty sure it was lexington... i'll try the others though

oh wait

this time, it did something different when i selected twitter

maybe the previous time, it simply failed to re-authenticate me?

oh thank god, everything's back

[sinful yoke]

[tidal copper]

panic over

[keen raft]

[tidal copper]

am I able to bind to a yostar account AND a twitter account simultaneously?

one never knows how stable ones twitter account will be...

[echo heath]

You can bind to all three if you like

[tidal copper]

cool

now to wait for the verification email

[sinful yoke]

it is bugged rn emails arent sending for yostar accounts

[tidal copper]

oh right

fair enough

i will try again some other day then

thanks for the info

[sinful yoke]

should be back up in a few hours

[keen raft]

[fickle bobcat]

Oh, good. I'm having the yostar issue, too. I miss my fleet!

[dark wedge]

I did a commission with my main ships, but i can't claim the reward and finish the commission because of the excess oil I have (25k/4k)... What am i supposed to do????

[spring grotto]

You'll need to spend that excess oil on sorties, buying dorm food, or the major commissions (the ones that cost around 1k oil)

[dark wedge]

Okok ty

[zinc lichen]

are the yostar emails still bugged?

[spring grotto]

As far as we know. Staff won't be back into office till about 3-4 hours from now to check on it

[zinc lichen]

damn,thanks for the heads up tho

[spring grotto]

Just to ask as well to collect data, what region are you from? EU, USA, SEA?

[zinc lichen]

USA

[spring grotto]

Gotcha, thank ya

[pulsar fog]

I'm also having the yostar email problem (EU). thought my account was lost but good to hear its just a problem with the mailing system

[misty coral]

Hello! I just wan't to ask if there's any plans to make it possible for friends in the game to be able to fight it out? It's like Exercise but you won't get any rewards.

[spring grotto]

There are no known plans for it. But it's been suggested to have it implemented in game in #game-feedback

[last adder]

My force close problem is fixed but..cannot login?it always loading when i press Twitter/Facebook

And yostar,2x times haven't get the mail code

🤔

[sly pine]

hi, i cant seem to be able to log in thru Yostar account, since it wouldnt send me a verification code

[last adder]

^that actually i've say

[sly pine]

my friend got the same problem too, the code was never sent to his email, so he had to login thru twitter

[last adder]

But twitter nor facebook have same problem,it always loading and pop up login screen doesn't appear

When will yostar give us fixed patch

[sly pine]

oh ye, fb was like that for me lol

i just gave up and hope for the best

[last adder]

I haven't login for 5..6 days from now

Ah shit,my ships

[sinful yoke]

yostar code verification is currently down

[last adder]

[sinful yoke]

it will be up soon

[carmine hedge]

j'ai aussi le chargement en boucle à chaque fois que je tente de me connecter avec mon compte sauvegarder sur Twitter

[spring grotto]

C'est un bug. Il sera corrigé éventuellement. Mais nous vous demandons d'utiliser l'anglais sur ce serveur car nous sommes principalement anglais. Cela a été fait par Google Translate

[carmine hedge]

D'ACCORD

[karmic elm]

Hey, so my friend wants to get back into AL but he can’t remember what account he binded to AL. Is there any way to check this?

[last adder]

Is he remember the UID?

[karmic elm]

I doubt it

[last adder]

Then say goodbye

[sinful yoke]

[sinful yoke]

if he had his uid that would be nice for me to check his binds

[last adder]

I also check ingame..yep,twitter nor facebook doesn't use

[sinful yoke]

its a string of numbers, it can be used to add friends

its possible he may have a screenshot of it somewhere

[karmic elm]

Maybe I do because I have him added

I’ll check

[last adder]

[weary ice]

My AL account cannot be logged in using facebook. It worked earlier this morning until I decided to reinstall it because of the irritating notifications about the API and the play services not able to connect or something. After reinstalling I tried to log in using my Facebook account but I am stuck with the loading screen. I tried to reinstall it again and tried using wifi and mobile data to log in via FB but it didn't work. I'm still stuck with the loading screen.

Help please

[analog comet]

I can't log in to my Yostar account because no code has been sent to me, what should I do now, this has been happening since morning

[spring grotto]

@weary ice There are some issues w/ third party logins currently
@analog comet The Yostar email server is also having some issues
Sorry for the inconvenience and staff will promptly be made aware of these issues. (It was the weekend and they just now returned to the office)

[analog comet]

So when will they fix this?

[weary ice]

So sir, can this still be fixed? I'm really concerned. I don't want to lose all that progress. Thanks for the reply.

[spring grotto]

It will be fixed, of course. Unfortunately there's no estimate But it will be top priority for sure

[analog comet]

Argggg I haven't even put food in the dorm!

[spring grotto]

@analog comet Okay, the email server should ideally be fixed now. Can you try sending a new one to your email and giving it a minute or two to see if it comes in?

[analog comet]

I got it !!!

[spring grotto]

Good to hear

@weary ice If you don't mind, can you give me your device model of Android? For information to relay to staff regarding the issue

[zinc lichen]

weird,the email problem should be fixed,yet im not receiving my code

[zinc lichen]

nvm just got here,sorry for the annoyance

[weary ice]

@spring grotto
Huawei Y6 2018

[spring grotto]

Gotcha. Thank you for the information. And just out of curiosity as well, do you have the Facebook app downloaded and updated to the most recent update?

[weary ice]

Yes I have the Facebook app. But haven't updates it yet. So I should try updating?

Oh wait I checked again and it is updated.

[spring grotto]

Gotcha. Just wanted to ask. And just to make sure it's still the same error, can you try opening log mode on your device and take a screenshots of the logs when you're getting to the infinite loading?

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[spring grotto]

steps for activating log mode

Actually better if possible for you, get a recording of it happening. Record getting to the title screen, opening up log mode, and then when you get the infinite loading

[last adder]

Can't restock food in the dorm?I HAVEN'T LOGIN SINCE 5 DAYS AGO WITH THIS PROBLEM

AND NOW WILL BE 6 DAYS AAAAA MY LOGIN STREAK

[spring grotto]

If possible, can you try it with the log mode open? Steps on how to open it are in the Youtube video that was pulled

[weary ice]

Is this it?

[gilded owl]

Yeah but you didnt scroll it down.

i think its the same problem what i encounter. Yet still i cant log in through fb and twitter

[spring grotto]

@weary ice Yepp, that's the log mode. So if you don't mind, how you did before with the steps from your screenshots, do the same thing but with that log mode open

But a full recording would be optimal for the logs

[drowsy oyster]

It works!

https://youtu.be/VqhGuNYc7Eo

[gilded owl]

@spring grotto if he were typing password during that wouldnt it exposed it? If he never save those password thought

[weary ice]

How can I send my screen recording?

[spring grotto]

@gilded owl That is true. But ideally autofill (if set up) will automatically put it on so it doesn't need to be typed
@weary ice If you're okay with it, you can DM it to me and I'll just DM it directly to staff

[weary ice]

Discord says my file is too large

[civic schooner]

How do you recover your account? I had to uninstall the game because it wasn't working properly and it wasn't bound.

[spring grotto]

@weary ice Gotcha. Hm...you could try clipping out the part of you starting up the game and only have the point of you turning on log mode and trying to log on if you haven't already. If that doesn't work, you can try turning it into a link via streamable or youtube
@civic schooner If you didn't have your account bound, you'll need to contact customer support via email at [e-mail] with your account information (such as in game name, server, UID if possible, commander lvl if possible) and they'll help you w/ recovery

[civic schooner]

Ok thnx!

I did that but it said "Please elaborate on your inquiry... ###Do not reply below this line###" How do I elaborate?

[spring grotto]

That's just their automated bot reply. As long as you've sent in all your required information in your first email, you're good to wait for their actual response

[civic schooner]

Ok

Danke schön!

[fickle tangle]

I lost my account after uninstalling the game because it wasn't loading at all and even though it was bound and it the same server I can't seem to get my account back. Is there a way to retrieve my account?

[sinful yoke]

do you have your uid?

[small cypress]

how do you install the en verison of Azur Lane the game

[sinful yoke]

from googleplay/appstore/apkpure/qooapp

[small cypress]

appstore doesnt have for me

[sinful yoke]

what is your region?

[small cypress]

hk

[sinful yoke]

I mean, thats why azur lane has its own chinese version

you will need an english itunes account

[small cypress]

god damnit.

[fickle tangle]

I don't have my uid

[tacit spoke]

Is there a way for me to change my name color?

[sinful yoke]

check the pins in #bot-spam

[tacit spoke]

Thank

[hazy geode]

Please never fix zoom bug

[fallen breach]

Game doesn't let me login :(

[mystic summit]

Can i ask some question about Binding. If my account bind with Twitter and Yostar account, can i unbind yostar account and only leave twitter left?

[sinful yoke]

@fallen breach you will need to reinstall

@mystic summit no you will have to ask customer support to unbind it

@weary ice are you logged into google store?

[weary ice]

Yes sir

[scenic crescent]

I need help

I donk what happen but my all ship have password and i donk how unlock that...

[deep pivot]

@cunning jackal @scenic crescent

[cunning jackal]

Ummm

I try to contact that

[deep pivot]

There’s literally a help button next to the secondary password setting which tells you what to do

[cunning jackal]

But I don't get anything from it

[sinful yoke]

en doesnt read

please give cs time to respond

@weary ice can you try logging out and back in for google?

[cunning jackal]

Logging out?

Azur lane?

[deep pivot]

@cunning jackal they werent talking to you about the logging out. for your problem just wait for CS to respond to your problem.

It might take a day or so

[cunning jackal]

Oh

Ok

;(

Sorry

[timber escarp]

Can anyone help me. I can log in at Avrora server but can't get in the Game.

[sinful yoke]

what happens? can you send a screenshot?

[timber escarp]

Get stuck at this point.

[sinful yoke]

is your app fully updated from the app store?

[timber escarp]

But, when i log in at Lexington server, i can get in the game.

@sinful yoke yup.

[sinful yoke]

try reinstalling

thats not the start screen image right now

it is pocky related atm

[timber escarp]

??

I dont get it 😅.

[timber escarp]

Ohw. I see.

[sinful yoke]

I believe your client is outdated

[timber escarp]

So, i need to reinstall it ?

[sinful yoke]

yes

[timber escarp]

Ou wait. If my client is outdated, but i still can play the game when log in to another server, other than Avrora.

And my start screen its just like yours. But suddenly, its change just like i sent to you.

[gilded owl]

Just wanna ask. Is there anyway to login via fb or twitter?

[solid scarab]

@sinful yoke I email about to recover my old account. How long it will takes?

[tawny topaz]

so if my client is just permanently stuck in "loading..." after logging in to my bound twitter account, that's a bug right?

and the game has crashed or something?

[empty tusk]

Yeah, probably gonna have to wait out for another hotfix
hell I'm in the same boat, no pun intended

[frigid moth]

hello any update regarding the accounts not being able to login?, i’ve been constantly re-installing the game still not working

[timber escarp]

At least we are at the same boat i think ? 😆

[frigid moth]

same pronlem? this is getting annoying

[carmine hedge]

thé gamète is broke

[frigid moth]

damn right is broken

would hate to lose my account spend gems on it

[timber escarp]

@frigid mothyup. I get stuck at loading screen after log in 😆.

[frigid moth]

same here

[carmine hedge]

me also

[timber escarp]

Lol 😆

[frigid moth]

they better fix this shit , been patient with all their bugs for the past months

but this one is the last straw for me

starting to get pissed off

[spring grotto]

It's under investigation by the developers. Unfortunately there's having a hard time determining the issue. And just to get the information collected, what devices are ya'll using?

[carmine hedge]

Galaxy J5

[frigid moth]

Huawei Y6 2018

[spring grotto]

Gotcha. Thank you for the information

[broken dust]

hi, where can I redeem the code from the character cd song?

[spring grotto]

@carmine hedge @frigid moth If ya'll don't mind, can ya'll try logging out of your Google Play account on the Play Store and then logging back into it? Then try logging back into Azur Lane
@broken dust I don't believe it's available to redeem in game yet

[broken dust]

owh, okay. thanks

[carmine hedge]

i ont gavé access qoapp from Martinique because i dont havre access go the Google play story version

(i only have)

[spring grotto]

That's fine. You don't need access to the Play Store version of Azur Lane for this. You just need to go into the Play Store and try logging out of your Google account on there and then logging back in, if possible for you.

[last adder]

Just information to those cannot login

The email verification now is work!you can login if ur account linked with yostar

[jagged turtle]

i am still 1 research blueprint short in shop, can only buy 9 instead of 10,
my total points is at 80250, i got 29550 + 6000 points left, = 44700 total points spend, the total cost of every gear combined should be 45200, so i am still missing that last research blueprint for 500 points

[tawny topaz]

re: login issue, I'm getting it while using Nox

[topaz sky]

@jagged turtle can u send a screenshot of the shop?

@tawny topaz can u check if the nox has FB or Twitter app installed and if it is installed delete it and try

[tawny topaz]

it does not

and I have a nox emulator already set up without twitter or fb installed just fine from before this update

[topaz sky]

What does it say or is ur screen just frozen?

Does it show any errors?

[bleak plover]

Hello my game is still restarting what should I do?

Did they fixed this or not yet?

[tawny topaz]

it sits on the loading screen with the manjuus

forever looping

[frigid moth]

@spring grotto wow finally thank you so much it worked

[spring grotto]

Oh, so logging out and back into your Google Play Account worked?

[bleak plover]

The game keeps restarting I can't play

How to fix it?

[spring grotto]

If you're having the API error still, make sure you have the most recent APK update from the Play Store. If you do and you're still experiencing it, you might need to try a fresh install (if you have your account bound to FB, Twitter, or Yostar)

[bleak plover]

So I should reinstall the game?

[frigid moth]

yup thank you so much buddy @spring grotto

[spring grotto]

If you have the most recent APK update from the Play Store (it was released on 11/15 based on PST timezone), you might need to at that point

@frigid moth Nice Thank you for the information. I'll let staff know about that temporary workaround

[carmine hedge]

no change for me

[spring grotto]

And you tried logging fully out of your Google account on the play store and then logging back into it?

[sacred cloak]

So, there's nothing a phoenix users can do now?

Rather than changing emulator or playing on mobile?

[last adder]

@bleak plover What device you are using?check folder on Internal com.yostar blablabla but not in the obb or data,just check it if you found it delete it and restart game

[bleak plover]

What is the name of the folder?

And yes I downloaded the last update @spring grotto

@last adder my device name is hawawy

[carmine hedge]

i log out my google account and no change

[spring grotto]

And you logged back into the same one?

[carmine hedge]

yes

[spring grotto]

Odd that it worked for one, but not you. Huh. I'll get it noted down though

[bleak plover]

What about my problem do u know how to fix it?

[torn escarp]

Oh right is it just me or are Laffey and Z23's headpat lines not activating

[plush elk]

why the fuck is this update almost 3GB big

[torn escarp]

I tapped their heads and it doesnt work

But with ayanami it does.

[spring grotto]

I've said for your issue before

If you have the most recent APK update from the Play Store (it was released on 11/15 based on PST timezone), you might need to reinstall at that point
Or you could try that one possible solution from that one user regarding the folders

[plush elk]

guess its uninstallerinoo time

[bleak plover]

I did update the game to the last update

[torn escarp]

Is the headpat thing just normal

Because the lines never show up

[spring grotto]

@bleak plover Okay. Then go to the next part of my message, please. Either try a full reinstall or follow those file steps from that user before

@torn escarp Depends on the skin. Are you using skins on Laffey and Z23?

[torn escarp]

Kai versions

It works with Ayanami kai so

[topaz sky]

@tawny topaz what's ur device and which region do u live in is it NA or somewhere else?

[torn escarp]

Does it just not work on Laffey Kai and Niimi Kai

Er

Z23

Ayanami works fine for some reason

[tawny topaz]

nox emulator, playing from northern europe

[torn escarp]

@spring grotto so uh anything or does it just not work with skins period

[tawny topaz]

with the .13 .apk

[topaz sky]

Can u try using VPN?

And check if it works

[tawny topaz]

?????? why I can literally load a different Nox virtual image and it works

it's just this fresh install that doesn't

[topaz sky]

For some ppl vpn makes it work for some reason

Which idk so can u try it if possible

[spring grotto]

@torn escarp I was looking into it, sorry for the delay. But for the starters, the "rub/headpat" lines should only be playing if you have L2D on, which I was able to confirm on my end as I wasn't able to get any of them to play w/ L2D turned off (whether their base skins or retrofit skins). If you say that you're able to get Ayanami to say it w/o L2D, can you get a screenshot of it?

[torn escarp]

Already got it chief

[spring grotto]

That's not the rub line. That's a standard touch line from Ayanami. Her rub line is "I don't really get it but... I'm a bit happy..."

[torn escarp]

Ah

So you can only get it

On L2d?

[spring grotto]

Yepp, that's the usual standard they've put out for headpat/rub lines

[topaz sky]

[torn escarp]

Alright so trying to invoke them period was a waste since I'm never using the L2Ds

Goddamnit

Oh well

[topaz sky]

@tawny topaz did the VPN work?

[torn escarp]

That zoom thing is a glitch tho right

[tawny topaz]

I have connected to a VPN, nothing changed

[topaz sky]

Yes

[torn escarp]

Pretty sure that isn't supposed to be there

[topaz sky]

@tawny topaz can u try downloading Memu or Mumu emulator and download there but if u dont want to do that u will probably have to wait for the devs to fix the problem.

[main frost]

how come its stuck on loading when i try to log in via facebook?

[spring grotto]

There are some issues for some people when trying to use third party logins. If you don't try, please try a workaround of logging out of your Google Account in the Play Store and then logging back into it. See if you're able to log into AL after that

[main frost]

Im using an emulator atm

Although i dont have play store in it atm

[carmine hedge]

ils tell me impossible action

in me eyes the account is dead

[spring grotto]

The account isn't dead

staff are still looking into the issue and are just trying out temporary workarounds

[nimble prairie]

I'm missing 50 gems (there were 51 diamonds), I am sure that I could not spend them anywhere. I use both the phone (android) and the emulator (Nox).
Checked the SHOP: there wouldn’t be enough diamonds for any transaction. Is it possible some kind of bug related to emulation?

[spring grotto]

It's likely you spent it on oil. Oil cost 50 gems

[nimble prairie]

Yes, it looks like it happened. Thanks.
Is it possible to somehow cancel the transaction?

[summer valve]

Hello, I'm still unable to login through twitter

Ever since the secretary update

[spring grotto]

@nimble prairie There is not, sorry to say. Once it's purchased, it can't be refunded
@summer valve What's the issue exactly that you're having?

[summer valve]

Infinite loading screen after authorizing twitter login

[spring grotto]

Ah, gotcha. It's a known issue for some people right now. If you don't mind, can you try logging out of your Google account on your Play Store and then logging back into it on there. After that, try logging back into AL. We're testing this temporary workaround

[summer valve]

Thing is I use an emulator, and my store doesn't have the game

Always used nox, never had any problem

even downloaded bluestacks to check, but no difference

[spring grotto]

Yes, it's a known issue for some players, like I said. If you're not able to try logging out of your Google Play account workaround, then unfortunately you'll have to wait for staff to be able to figure out the issue

[summer valve]

I figured as much. Got to wait for a new game update, so it may be solved then

Thanks anyway, hope it gets solved soon

don't want to miss warspite event

[spring grotto]

Sorry I can't offer a solid solution though but I can assure they'll get it fixed asap

[summer valve]

It's fine, these things happen.

Thanks again

[half carbon]

When you enter the game through a Facebook account, an endless download starts, which does not end even after half an hour, so I can’t log into my old account

Please, help me

[spring grotto]

Please read my above post its contains a possible workaround in the meantime

[candid magnet]

Excuse me, is it normal for the game to lag a lot in emulators since yesterday? I did all the testing possible (I play the JP which works fine too). But the amount of processing (CPU usage) it takes its like 3 times more than with the JP version and it still lags.

[plush elk]

here i am again

disabling all my apps on the phone

to load this shitty update

their storage optimization on point 👌

[weary ice]

@spring grotto
I removed all my google accounts linked with the phone and even signed out of them using browser. Still the game won't work.

@frigid moth

Your phone is Y6 right?

[swift sundial]

Is it normal that I got no response from yostar support since 5th November?

[light thunder]

I lost my account, I think I bound it to a twitter that I deleted a while back. I thought I also bound it to an email, but I don't think thats the case, so what do I do now?

[spring grotto]

@swift sundial well the estimated response time is between 8-12 business days on the long end. And also be sure you sent the email to [e-mail]
@light thunder do you have your UID from the account?

[light thunder]

I don't think I do

[spring grotto]

Gotcha. Did you also make sure you were signing into the correct server? Your account stays on the server that it was created on (such as Sandy, Washington, Lexington, etc)

[light thunder]

Yeah I think I was on lexi and the menu should also show a little icon if it has an account on it right? didn't see any of those either

[spring grotto]

Nah, it won't show on the main menu until you fully log into the server since that icon is local side and not server side. If you don't mind just to make sure the email truly isn't abound to your account, can you try fully logging into all the servers? To see if they either have your character or start you on the tutorial?

[light thunder]

alright ill do that

Nope I tried all and nothing worked -- all went to the tutorial

But can friends see your UID? Then, if he also didnt have his account disappear I should be able to get it.

[spring grotto]

Unfortunately not. You have to be logged into the account to see the UID. But if the email didn't work and your Twitter account is deleted, you'll need to contact customer support via email at [e-mail] with your account information along w/ the fact that you need help recovering it

[light thunder]

So I already tried that, and then I got an automated message saying: "Hi there,

You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.

Thank you!"

So do you just respond to that then? because thats what I did and I got no more response

[spring grotto]

That's just an automated bot reply. As long as you've sent in all your information in one of the emails, you're good to just wait for their actual response

[carmine hedge]

Getting some issues here when I try to log in via Twitter on JP server. NA works fine. What can I do to fix this?

[spring grotto]

Unfortunately we're strictly for the EN client so the chances of someone here knowing will probably be low. If you'd like, you could also check around on the English Community server as they're more suited for JP

[carmine hedge]

Ok cool. I'll check that. Thanks

🙂

[spring grotto]

No problem if someone here does know, ideally they'll tag you and let you know of the solutio

[wheat obsidian]

Hi, I don’t know if here’s the right place to ask but I bought the enterprise character song CD, could you please tell me where to redeem the dorm set code (on EN)? Or the redeem website is not available yet?

Thank you

[candid hinge]

hi, I am unable to log into azur lane because when I try to verify my yostar account the code won’t send to my email.

[void bay]

hey i saw that to fix login issues for AL on iphoneX, i need to update my IOS. i did but it's still crashing when login screen shows up

[last adder]

@bleak plover
Open ES File Manager or any program file manager in ur phone

File Manager>Internal>com.yostar blablabla>check it if size is under 1mb delete it>restart game

*Not in the Android folder but in internal,enable hiding folder

[weary ice]

@spring grotto

I tried to log out and log back in with google but still have the same problem.

[spring grotto]

@void bay What iOS version did you update to?
@weary ice Gotcha. I'll let them team know

[void bay]

@spring grotto i updated to 13.2.3

[spring grotto]

Okay. If you can, can your open their phone setting-private-analyze-data analysis and get the analysis for Azur Lane

[void bay]

@spring grotto i can't find any recent analysis for Azur Lane

[robust saddle]

can i get some help with account recovery?

[spring grotto]

@void bay Okay. It will be difficult to do, but can you start up a recording and record the logs of when it crashes. You'll need to open log mode during the shipgirl loading screens. The timing is really hard, but it is possible

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[spring grotto]

steps for opening log mode

@robust saddle did you have it bound?

[robust saddle]

Yes

But i think may of overode it on accident since i got i knew phone

I have the uid if necessary

[spring grotto]

Sure thing. I can check the binds for you. What's the UID?

[pallid linden]

Is it possible to bind multiple azur lane account in one twitter account??

[robust saddle]

269851494

[round narwhal]

Does the 3million exp on developing ships include commission exp ?

[median needle]

afaik no and that's a question for #gameplay-help

[round narwhal]

Afaik?

[median needle]

as far as i know

[spring grotto]

@robust saddle Okay. So your account is bound to Facebook. So just log into Facebook on the title screen and then choose the correct server as your character stays on the server that it was created on

And yeah, it doesn't

only sorties that cost oil

[round narwhal]

Ohok

[spring grotto]

@pallid linden No, it's not. Only one Azur Lane account can be bound to one social media account at a time

[robust saddle]

trying to log into the washington server, but its putting me into tutorial first

[pallid linden]

I tried loggin in with my twitter and it open up a different azur lane account tho it's the same server as my og AL account

[spring grotto]

@robust saddle Try logging into all of them just to be sure. And as well, make sure you're using the correct Facebook account

[void bay]

@spring grotto i managed to find analysis data for azur lane from earlier today

[robust saddle]

figured out that it was the wrong fbb account, thanks for the help, i didnt even know i had two fb accounts, rip.

[weary ice]

@spring grotto

It's really frustrating not being able to log in. I think I'll play other games for now. Just until the devs release a new patch. Hopefully all this will be fixed by then. I really appreciate the efforts you guys are making to help the players. Good luck.

[gilded owl]

Need some help over here.. I think i mistakenly bind the yostar account in my email (a new account) . And i have (old account) bind into facebook and twitter with the same email.

Can my (old account) transfer it to the (new account). I dont want to lose all my progress..

[spring grotto]

@weary ice I understand. Hopefully it is fixed soon. Although, if you don't mind as well real quick, staff were hoping to get a new log just to check it now. If you don't mind, can you get a screenshot of the logs again please? A screenshot will do this time
@gilded owl So I'm a little confused, so I just wanna clarify: you're trying to move your binds over to the new account or merge both accounts?

[gilded owl]

Maybe what i mean is overide the new account into old account

[sinful yoke]

binds can be merged, thats how accounts are recovered

[spring grotto]

If you're asking to have the accounts just merged together, that's not possible. But the binds can moved, yes. Though, if it's the Yostar bind you're trying to move, you'll have to go through customer support

[gilded owl]

if merged.. Im scared all my old account could be loss. Because its under the same email

[spring grotto]

Got it. Thank you

[last sinew]

help. i can't open the game. it only showing black screen. i use remixos (discontinued android os for pc similar to samsung dex).

[fiery terrace]

Someone can help me?

[spring grotto]

You'll need to contact customer support via email w/ your account information along w/ the fact that your account is frozen. You'll need to talk to them regarding the reason for the freezing of the account

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[fiery terrace]

I can't login and how i get my UID

[spring grotto]

You have to be logged into your account to get your UID. If you don't have it though, your in game name and server will suffice

[fiery terrace]

Can give example to email the CE

CS*

[sinful yoke]

I helped you

[gilded owl]

Can share through here?

[spring grotto]

@fiery terrace "Hello. My account is set as frozen and I'd like to inquire about it. My in game name is (x) and my server is (x). If you need anymore information, please let me know" And then just attach the screenshot you posted here

[fiery terrace]

@spring grotto thanks dude

[spring grotto]

No problem at all

[fiery terrace]

Then what?

[spring grotto]

Ah, that's just their automated bot reply. Since you already sent in all the needed information, just wait for their actual reply

[tidal oriole]

Oh...i just like @fiery terrace

I don't know why my account has frozen

I let my friend take care my account for a few day

And now i'm login

It frozen

:((

[carmine hedge]

hello i am new to this place, can someone help me how i can recover my account?

where to contact

[sinful yoke]

contact customer support as well @tidal oriole read above

[tidal oriole]

@sinful yoke oh many thanks

[sinful yoke]

@carmine hedge did you bind your account originally?

[carmine hedge]

nope, i never could bind my account via twitter back then

i was wondering if email recovery is possible

[fiery terrace]

Nah much ppl got frozen too and didn't know what they're do it

[sinful yoke]

facebook and yostar are alternative options

[carmine hedge]

cause i think we sign up with email before the release

[sinful yoke]

yes, you will need to make a yostar account to recover your account

[carmine hedge]

facebook wasn't an option before

[sinful yoke]

~~its always been an option ~~

do u remember your username and server?

[carmine hedge]

i dont have the game install so no

[sinful yoke]

you’ll need that to recover your account

[carmine hedge]

was hoping email would work

oh well

btw how do i contact support?

[sinful yoke]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their email address is above

[carmine hedge]

thank

[gilded owl]

My old account wasen't bind with yostar. But my new account is bind with yostar with the same email that i bind with fb/twitter. Is that possible that im gonna retreived my old account into the account i mistakenly binded with yostar? Eventho i havent binded it with yostar before.

Im sorry if this question kinda repeatedly but i still thankfull for your respond.

Im just looking for a way to recover old account

[sinful yoke]

the yostar bind on the new account will be moved to your old account

[azure oriole]

I just noticed that I am missing one of my quintuple magnetic torpedo tubes. I used to have 2 rainbow sets and I now only have one. Does anyone know what might of happened?

I had both of sets last night...

[topaz sky]

Did u get two of them from the event shop @azure oriole ?

[azure oriole]

Yes

[topaz sky]

Yeah so it was a bug and u were only suppose to be a able to get one and so they have removed one of them and u should have gotten the resources back if u had enhanced it

[azure oriole]

Well that is really disappointing...

Thank you for the explanation

[topaz sky]

Np

[forest venture]

All of a sudden i seem to be stuck at start up. It says 'Loading game...' over and over, but doesnt actually go any further than that. How can i fix this?

[fast python]

Its been 4 days without reply from support

And its getting disappointing

[sinful yoke]

they can take 8-13 business days to respond atm

@forest venture is your account bound?

[mystic cradle]

Are they going to fix the twitter Facebook login issue before the update?

[sinful yoke]

are you on android?

@mystic cradle

[mystic cradle]

Yes

I haven't been able to login for 3 days

[sinful yoke]

are you logged into google in your phone

[mystic cradle]

Yeah and I logged out and logged back in

[sinful yoke]

like in settings, not google play I mean

[mystic cradle]

Mhm

[sinful yoke]

and you’re also logged into google play?

[mystic cradle]

Yes

[sinful yoke]

same emails?

[mystic cradle]

Yes

[sinful yoke]

can you try restarting your device and attempt to login again?

[mystic cradle]

Sure

No good

I get this

[sick dirge]

Same

[mystic cradle]

Mega sad when I saw warspite retro

[sick dirge]

Why tho?

[mystic cradle]

Cuz they might not get to it in time

The bug fix

[sinful yoke]

hmm

thank you for sending log mode, one second

@sick dirge can you also try the instructions I sent above that may help?

[sick dirge]

Restarted and working fine tho

Sry

@sinful yoke

[sinful yoke]

oh okay no problem

is azur lane in your google play? @mystic cradle

[mystic cradle]

Let me check

Yeah

I'm going to try to uninstall and reinstall

Again

[sinful yoke]

okay

[mystic cradle]

@sinful yoke didn't work

Pretty sure it's the same log file

But it was taken after the complete reinstall

[sinful yoke]

your email is associated with azur lane in google play right? (dont really know how to check this, just relaying words from staff)

[mystic cradle]

Correct

[sinful yoke]

gotcha ty

[mystic cradle]

Should I install from a different source?

I have qooapp

[sinful yoke]

it likely wont help

@mystic cradle can u send a screenshot of your google account connected in settings? feel free to dm or censor your email

[mystic cradle]

Gotcha

[mystic cradle]

@sinful yoke omg I just got it

[sinful yoke]

[mystic cradle]

I had to delete all accounts

And just use one

[sinful yoke]

does it work again if you put multiple accounts now?

thank you for telling me though!!

[mystic cradle]

Sure

Let me checl

Ckeck

All good!

[sinful yoke]

[mystic cradle]

Thanks so much!

[sinful yoke]

no problem, glad it was all fixed

[wicked kayak]

How can I fix zoom in bug

And how dose it trigger

So I can avoid it

[hard summit]

why is it kinda laggy playing al on nox?

[misty crow]

https://cdn.discordapp.com/attachments/474210478311211029/644514576464871445/Screenshot_20191114-202916_Discord.jpg

@hard summit ^ refer to the above screencap of their tweet

[hard summit]

so which emulator should i use?

[misty crow]

memu would work

nox can work, but it'd be brute forcing with pc specs after unbloating

[kind sandal]

i use memu. works pretty well

[hard summit]

yea, i uninstalled nox

memu have no lags so far

[wicked kayak]

Smh use blue stacks

[outer herald]

[latent turtle]

6th try to update the game. Now reinstalling it and waited 3 hours for this. So I'll never reach until Nov20 to spend the remaining points for divergent store :<. There could be some problem?

[lone skiff]

Hey devs I'm trying to recover my account that I stopped playing for about a year ago... I cant remember which server I use to play on and which Facebook account that I bind it to... is there still a way to recover my account? I still do have receipts from back them in my email If that helps?

[empty tusk]

Pretty sure you have to email about it if you want to recover your account

And also provide user name, UID and server

[lone skiff]

Where should I email it to? Can u link me the address?

I dont remember anything about my account x.x

[carmine hedge]

yeeeessssss

[empty tusk]

[e-mail]

Again you'll need to provide user name, UID and server

Also it takes a bit for the support team to respond
So do be patient

[lone skiff]

Thanks :) I just sent an email over but again I dont remember anything about my account a year ago including server and name... I have some guesses for the name but I wont be sure x.x

[swift sundial]

Would it be possible to find out whether messages from inbox.lt mail server can reach Yostar support mail?

[deep jackal]

hello every one, is there any staff member in this server???

[plucky nimbus]

Hey what do I do if the event didn't give me the item I purchased

[misty crow]

@swift sundial should be no issues

@deep jackal if you're referring to game staff yes, but they will not help with customer service related stuff sent through DMs, and will instead tell you to email

[candid kayak]

Because they changed their framework

because google said so

my nox works btw and fluent as well

[topaz sky]

@plucky nimbus whats the item u purchased?

[misty crow]

@plucky nimbus that would be a first, please double check

[candid kayak]

do you have HT-V active in your BIOS like nox recommends?

[deep jackal]

@misty crow is it normal for taking a long time to wait for the reply on email?

[misty crow]

6-13 working days

[candid kayak]

also: I once stated that after their framework update, my AL closes when it's put in the background in Android (smartphone). I forogt if there was a hotfix on monday or not :o

[topaz sky]

@candid kayak sorry but who has the problem or whom are u trying to help?

[candid kayak]

I think it was an older post as discord didn't scroll down automatically

it just did when I sent the message

but my own question still stands

[topaz sky]

Oh okay

[candid kayak]

is there anyone else having this issue?

[misty crow]

Anyways regarding your closing in background issue, we haven't received any reports of it

[topaz sky]

I think he means the game restarts on its own, am I correct?

@candid kayak

[carmine hedge]

What happens if the email I used for binding on the Yostar account gets deleted?

[topaz sky]

I think so the account gets unbinded

[misty crow]

No

The game will be unable to detect that's the case and the yostar accnt remains

You'd have to ask CS to get that account unbound

[candid kayak]

@topaz sky yea when I put the game into the background by pressing the home button, it closes after a while (what android only does when the application is being monitored by the power config or when ressources get low, but I have 12gb of RAM so enough ressources and power config is set to "not monitored"). it started happening after the framework update and only on my smartphone, not on nox

[topaz sky]

How is it even possible that account stays binded to that email even if the email is deleted

[misty crow]

because it's not binded to the email

it's binded to the ACCOUNT

[carmine hedge]

If my twitter is still binded will it be fine?

[candid kayak]

the email is just a string in the database, the database cannot not know if the email still exists

[carmine hedge]

Like I can login no problem.

[misty crow]

yeah there's no issue

[carmine hedge]

Alright. Thank you.

[topaz sky]

@candid kayak yes I also have that issue and there is no fix for it till now

[candid kayak]

should I report it as a bug?

[topaz sky]

I think Kawakaari already knows abt it

[candid kayak]

out of curiosity, what smartphone do you have?

ah okay

[topaz sky]

Huawei y5 prime

[candid kayak]

ah ok

no similiarity between my phone then

except it's an asian brand :P

[topaz sky]

And I dont think it has to do anything with RAM

One more thing

[candid kayak]

well usually android closes apps in the background if RAM goes low. it'd make sense for your phone but not for mine, so it has to be an issue with the game

[topaz sky]

Does it stay longer if u open AL after a long time?

[candid kayak]

as long as the timers still run and notify me, it's not that bad. but sometimes even those close

[topaz sky]

I mean it restarts a bit later?

[candid kayak]

it now rarely stays open. when I get a notification after like one hour for a mission, it boots up as if it was closed

if I open it every 10 minutes, it stays open

[topaz sky]

And once the restart starts happening it continues quickly am I correct

[candid kayak]

I didn't check that yet

[topaz sky]

Can u check how long does it take for the next restart to happen and also let it restart 3 times and tell me if it still restarts for the 4th time too?

[candid kayak]

that's difficult for me to test since I only open it when I have some free time at work and when I am at home, I only use nox

[topaz sky]

Oh okay then it's fine

[candid kayak]

I'll try to keep an eye on still

[near inlet]

Why does updating the game install everything again

Its a 20mb update but the store downloads all 1.3gig

Had to uninstall then reinstall just to do a 20mb update smh

[dapper knot]

Hey guys, it might be a bit early to ask for help here, but I sent an email to support asking to recover my account on 2nd November. Its now the 19th and I haven't received a reply yet. I know the advice is to wait from 8-15 working days, but its approaching the upper limit of that deadline and I would really appreciate any kind of response from the devs, or any other advice?

[spring grotto]

Unfortunately the only advice we can offer here if you don't receive a response is to send another email to support as a reply to your previous email as a functional bump. Staff has asked us to send all support inquires to their email

[near inlet]

How about my issue, had to uninstall to update

[spring grotto]

They have to reupload the APK to the Play Store for issues such as login issues, compatibility, or what have you at the time. That's the reason for those types of downloads

[dapper knot]

Thanks toaster. Are the devs active here? Maybe I'd get lucky and get a direct line to them or something...

[near inlet]

Seems odd. It always happens though whenever theres an unnecessary update

[spring grotto]

The EN team is. But they've asked us specifically to send all support inquires to their support email.

[near inlet]

Happened twice now

Even though its stuck at 100 % it still downloads?

[spring grotto]

Yeah, there are issues w/ the current APK that they've pushed during the updates so they've needed to fix those. And to fix those, they had to rebuild some parts of it and then reupload it to the Play Store

For it still downloading at 100%, that's due to the Play Store. It either shows the incorrect file size or downloads some old extra files (but ideally they'll replace files that're already on your device so they won't take up extra space)

[near inlet]

They did take up extra space

And had to uninstall cause the files got doubled

And phone couldnt take it

[spring grotto]

If they do, you'd have to reinstall the app at that point if you wanna get rid of them. But again, that's due to the Play Store not correctly overwriting the old files and/or downloading unnecessary old ones

[near inlet]

Thats annoying. Thanks

[candid kayak]

well android supports updating an app without fully re-downloading it but the dev also has to use that feature I guess

[timber escarp]

Anyone can help ?
I cant get in the game at Avrora server.

But i can get in the Game at Lexington server.

My main Account at Avrora server.

Thx

[candid kayak]

I just logged into Avrora. and it was after an hour and the game closed again ( @topaz sky )

[spring grotto]

@timber escarp What happens when you try logging into Avrora?

[gloomy needle]

Sorry! I'm needing help

[obtuse owl]

is this normal?

Oh whoops, it got addressed already.

[timber escarp]

@spring grotto get stuck at loading screen after log in at Avrora server.

[spring grotto]

@gloomy needle What's the issue?
@timber escarp Hm...and did you get the most recent APK update from the Play Store that was released just about 3-5 hours ago?

[timber escarp]

@spring grotto yup. Just updated it.

[obtuse owl]

@spring grotto Should I just let it download past 100% or should I reinstall?

its already past 500mb

out of 60.

[spring grotto]

@timber escarp Okay. Try clearing the game's cache and restarting your device. See if both of those solve the issue as easy first steps
@obtuse owl Just let it proceed. The update size is actually around 1.4GB or so as it's a reupload of the APK but for some reason the Play Store doesn't show that correctly

[gloomy needle]

@ImAToasterStrudel#8030 The update on the server side of JP makes ID 21318490 unable to login

[obtuse owl]

Oof.

so thats why it needed a lot of removed space.

Is it gonna take a lot of space or just replace some files?

[spring grotto]

@gloomy needle Ah for the JP client, unfortunately there probably isn't much we can do as we're strictly for the EN client. We can only offer simple advices such as restarting your app and device here if you'd like, you can try over in the English Community Discord (their invite is in #welcome) to see if they can offer any advice
@obtuse owl Well, it's supposed to replace any duplicate, old files. But there are cases of where it won't. If you do notice your app taking more storage than needed though, you can do a fresh install at that point to get rid of those extra files.

[obtuse owl]

okay. thank you.

[timber escarp]

@spring grotto still get stuck.

[spring grotto]

Gotcha. Unfortunately if it's still stuck and only for Avrora at this point, you'll need to contact customer support via email w/ your accounnt information (such as in game name and server). They'll need to look into it on the backend for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[manic light]

Getting "Invalid parameters to the API" error when trying to buy licencse from the store; seen these in a few places since the last update, but this is the only one preventing me from doing stuff afaik

[undone heart]

Does this game support account transfer from one server to another?

[timber escarp]

@spring grotto ok. Thanks before 😁

[spring grotto]

@manic light Do you have the most recent APK update from the Play Store that was released just a few hours or so?
@undone heart It does not, sorry to say
@timber escarp No problem at all

[manic light]

@spring grotto no, will download and report back, thanks.

[timber escarp]

@spring grotto

I need to choose the 3 option ? Or just replay it ?

*1 of 3 option

[spring grotto]

Ah, it's just their automated bot response in case someone doesn't send in all their information in their initial email. As long as you sent in your information, you're good to wait for their actual response

[timber escarp]

@spring grotto ok.

@spring grotto thanks again.

[spring grotto]

No problem at all

[candid kayak]

Oh did they recently add the version string on the login screen or did I just never notice? :D just pulled the app update manually

[manic light]

Updated, still throwing the API error in the store (several others got fixed though)

[muted patio]

Guys what ship are you going to get in the Exams?

Just wanna know who or what will i get

[spring grotto]

@manic light Hm...can you try logging out of your google account on your phone and then logging back into it through settings? Might be an issue w/ connecting to your Google account
@muted patio Iirc, it's a choice of one of the initial starter SR ships, but that's more of a question for #gameplay-help

[deep jackal]

Who is chewinggun#2258?

[spring grotto]

They're a Yostar employee

[faint iris]

So uh, I am having this issue too where I cant access my game because it gets stuck at the Mikasa login screen... The thing is that I never bound my account so I cant reinstall without my progress being wiped.. What should I do? Just wait for a hotfix or Update?

[spring grotto]

That issue has already been fixed but only to keep it from happening again. If you're suffering from it, you'll need to reinstall or try to manually delete your cache file for the game. Deleting the cache isn't guaranteed, but it'll preserver your account data

[faint iris]

So I dont need to bind my account?

I dont use FB or Twitter, that's why lol

[spring grotto]

To try and delete the cache, no. You just need to follow the correct file path. The pinned message in this channel shows the steps for it

[faint iris]

I will try it, thank you!

[spring grotto]

[faint iris]

Hmm.. despite removing the cache like in the pinned message, the issue still occurs

[spring grotto]

Well if that didn't work (as said, it's not a guarantee fix), do you have the most recent APK update from the Play Store? It was released about 6-7 hours ago or so

[faint iris]

I will check

[buoyant mountain]

Hi, where can i recover my account? I was has linked my account with facebook and tweeter before, but i reinstalled the game and in all cases i need to restarrt from the tutorial, and tells my nickname is taken.

[median needle]

are you selecting the right server? the game defaults to the newest one when installed.

[buoyant mountain]

Yeap, Washington, but when i log in an see the server list doesn't see "your character icon" anywhere, but i'm sure is Washington server

[median needle]

you can ignore the icon in the server list. it's only there to tell you if you have local data on that server which you won't have if you reinstall the game.

[buoyant mountain]

I was try with Facebook and tweeter account enter in Washington server, and Yostar account too

[median needle]

ok. when you tried to bind your account did you do so in the settings menu or at the title screen?

[buoyant mountain]

The first time a some months ago i was bind my account on settings, but today when i try to log in i have that issue

(because i was changed my cellphone)

Is a bad mistake becausa i was spend a lot of time in the game

[median needle]

weird. do you know your UID? if so we can see if your account is bound to anything.

[buoyant mountain]

Id in game? : Alazura

[median needle]

no your UID. it's a string of numbers and you'd find it on the profile screen. this is what it would look like.

[buoyant mountain]

Let me try to find any screenshot, maybie i have

[empty mesa]

Getting this Error when I press on "Easy Rookie" on the main menu.

[granite lion]

so just to be clear - you not pressing any buttons, only opening it?
and you already restarted the game several times and getting this error for a while?

[empty mesa]

Yes

I can make a gif for you if that would help

[granite lion]

could you please open a log when that happens?

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[empty mesa]

How would I do that on Nox?

[granite lion]

hm

Don't believe we found a way to do it reliably sadly

[empty mesa]

Yeah gimme a sec then

[granite lion]

it's possible, but I could do it only once or twice by playing around with shortcuts

[median needle]

you need to create paths with the shortcut menu. and ya it's really finicky.

[empty mesa]

I cant even do it on a real phone lol

[granite lion]

make sure you pressing on the right side when you pinching the screen on the left

[granite lion]

gotcha
could you report that via the bot and staff will look into this when they get an opportunity?

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[granite lion]

make sure to include your UID when it asks you to in case they need to track it

[empty mesa]

Aight will do, thanks

[granite lion]

and include both screenshots of your error and of the logmode

[buoyant mountain]

Only i finded is that, a screenshot of my friend in the same guild

[median needle]

damn. ok you'll have to email CS with your username and name of the server you play on.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[hushed palm]

Need some help. The login screen is stuck in a connecting loop. I have updated the game to the latest version. The login screen screen is still on Mikasa.

[topaz sky]

If you are experiencing the Mikasa loading screen (as shown in this screenshot), please try either fully reinstalling the game (only if you have your account bound to FB, Twitter, or Yostar) or try to manually delete your game's cache by going to "Storage->Android->data->com.YoStarEN.AzurLane" @hushed palm

[summer valve]

Version 3.1.14 solved my endless loop on twitter login

Make sure you have the latest version

[topaz sky]

@summer valve i think it's 3.1.13

[hushed palm]

On my title screen it says 3.1.35

But app store says 3.1.14

[topaz sky]

Okay I guess I am bit back then

[summer valve]

On apkpure all I could find is the 3.1.13

Got the updated one on qoo

[hushed palm]

Using play store

[topaz sky]

Yeah I am using apk pure

They still haven't updated the game

@hushed palm can u check the pinned message

Cuz the latest update should have fixed ur problem

[median needle]

the latest game version is 3.1.35.
the latest apk version is 3.1.13 which has the latest game version if it says 3.1.35 when you open it.

[topaz sky]

And @hushed palm is there fb or Twitter app installed in your device

If it's installed can u delete it

[plucky nimbus]

@topaz sky @misty crow it's this one

[misty crow]

There was a bug where multiple copies of the item were given

[plucky nimbus]

Never got it after purchase at all

I have an extra gold torpedo tho

[misty crow]

You might want to contact customer service regarding this

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[plucky nimbus]

I already did was kinda hoping you guys would be a little faster lol thanks thoufh

[manic light]

can I clear cache on AL without worrying about losing anything?

still getting API error when trying to renew the 'trading license' item

hoping clearing cache will fix the problem

eh, did it and it didn't fix anything, guess I'm forced f2p now

[topaz sky]

@manic light can you check the store from where u downloaded the game if there is any update

[manic light]

Yeah, did that per someone's advice earlier today. That update cleared a few of the API errors I was getting, but the one for the in-game store says invalid parameters are being passed to the API

[topaz sky]

Can u try logging out of ur Google play/store and then login back then check if it works

[ancient marlin]

Hey can i ask?

Can i get my old account back even i forgot my old UID?

[topaz sky]

Yes if u have ur Username and server in which you were there

[sinful yoke]

did u previously bind?

[ancient marlin]

I will try that @topaz sky

[topaz sky]

How long has it been?

[ancient marlin]

@sinful yoke Yeah

[sinful yoke]

have u tried logging in yet?

[ancient marlin]

@topaz sky The last time i play maybe around 6 month ago

[topaz sky]

If u have binded ur account u can login from server selection screen

[ancient marlin]

This is the 2nd time i install back this game just to get my old account

[manic light]

Logging out and logging back in to google play didn't work, though now it says unable to login to google play service rather than api error

[sinful yoke]

you have to login at the title screen @ancient marlin

[ancient marlin]

@sinful yoke i already do that..then i just created new account

[manic light]

wait! second time was the charm I think

[sinful yoke]

@ancient marlin what server is your account on?

[topaz sky]

@ancient marlin on the server selection screen or title screen on left side there is Facebook Twitter and Yostar u need to click on the one u binded it with then select the server in which u were there

[manic light]

payment went through, thanks for hte help

[ancient marlin]

@sinful yoke My old account is Lexington

[topaz sky]

Np

[sinful yoke]

are u logging into lexington?

[ancient marlin]

Ya

And then created new account

[sinful yoke]

can you try logging into all servers?

[ancient marlin]

I try to the same to all server but it still same

[sinful yoke]

did you possibly bind to something else?

[ancient marlin]

I just bind to my fb account

[sinful yoke]

ok its likely u may have forgotten

[ancient marlin]

The last time i play it just have 2 bind option if i not wrong

[sinful yoke]

contact customer support with your username and server and ask them for account recovery