it's been 8-12 for a while now.
#tech-support
median needle
topaz sky
@bleak plover can u switch it on and try running the game and check if it works
@radiant mulch what exactly u wanted him to do with VPN
bleak plover
I did but it still the same
median needle
were you able to get the update that was sent out to fix the issue?
bleak plover
What update?
median needle
you're still having the "connection to play services failed" issue right?
bleak plover
Yes
topaz sky
There should be a update in the store from where u downloaded the game
median needle
ok then this update.
https://twitter.com/AzurLane_EN/status/1195334035205021697
topaz sky
It should fix that problem but the random restarting of game might not get fixed with it
bleak plover
OK how to download the update?
topaz sky
Where did u download the game from
bleak plover
Ok
topaz sky
It will be there and once it's done then try the ingame repair option in settings again
cold glen
LoL
cold glen
No
topaz sky
Okay....
median needle
@bleak plover ok so 1, i posted the wrong update thing. 
2, there should have been an update in the app store for the game that fixed that issue. if you're using an apk instead then get the latest apk from wherever you got it from.
topaz sky
LFire that is the fix for api error
It wasn't wrong
And even the Google play services
median needle
ik that's why i corrected myself, he didn't have the api error.
median needle
is the background mikasa?
topaz sky
No the new one
median needle
k. try using mobile data/wifi or a vpn then.
topaz sky
Lot of ppl had infinite loading screen and I did not know what to do abt that
Nah I don't have that problem
Okay
median needle
well depending on what kind of loading screen it is there's different fixes. if it's the 3 manjuu's then it's typically a connection error. if it's the startup loading screen then it can either be a connection error or corrupted data. if it's corrupted data they have to reinstall the game.
light plover
They have login screens
Since the tokens have expired as soon as they pushed the new updates with the new SDK
If they didn't bind their accounts, they're fked
The game has to be reset to work
topaz sky
Yeahh
light plover
And the version pushed doesn't have the signatures for Facebook & Twitter logins, so only browser logins work & the apps create issues
topaz sky
And this is gonna go on till Monday....
light plover
Yep
topaz sky
And tomorrow I believe more ppl will be online than today I assume
light plover
Yeah, since all the daily exercises are available
topaz sky
I don't think so tech support has been more busy than this
median needle
lol you haven't seen nothing yet
light plover
Bruh
You don't even know
balmy ether
So...
topaz sky
Idk cuz as far as Ik this is the update which caused most bugs till now
light plover
I was there when Breakpoint launched
balmy ether
Everyone not logged in are fcked until further notice?
light plover
40% of the preorders were cancelled
median needle
if your account isn't bound.
topaz sky
Yeah unless u can wait for the support team to fully fix all the problems
light plover
And there were millions of issues reported by the players
light plover
No bonus for 2020
topaz sky
I wouldnt mind Apolo gems cuz of so many bugs
median needle
then you should be fine.
light plover
This doesn't compare to the dumpster trash fire that Breakpoint was at launch
topaz sky
What's Breakpoint exactly?
balmy ether
Duuuuuuuuude
topaz sky
I don't remember
light plover
Ghost Recon: Breakpoint
median needle
breakpoint is a game not related to al. so #off-topic for this one.
light plover
Just comparing to it. This is nothing when that's around
light plover
Keyboard icon on the top right
topaz sky
Okay
light plover
Get in bed with a tomboy, she's not all shy
She'll most likely say "nice d!ck bruh"
balmy ether
Exactly why I love tomboys
topaz sky
Okay I gtg so handle the stuff here MxD and LFire if u are still here
light plover
Here, still can't do much without my laptop or pc
median needle
what screen even is that 
light plover
Do you have FB or Twitter installed?
median needle
did you download the game with wifi or mobile data?
light plover
And
Do you have Google Play Games installed?
carmine hedge
I downloaded via wifi
Dunt think i have google play games
I alsp have twitter app installed
light plover
Uninstall Twitter & install Play Games
You can reinstall twitter after you login into the game
carmine hedge
Alright lemme try that
bleak plover
Thanks guys I installed the update and now the game is running well 👍❤️❤️❤️
light plover
Glad to be able to help
median needle
when does that screen appear?
median needle
ok so it sounds like corrupted data then.
light plover
Hm... Erase all the app data (including the ones in /sdcard/Android/data & /sdcard/Android/obb)
For AL
Should be quite obvious after folder names
median needle
did you download the game from an apk or the app store?
median needle
he already reinstalled and said he logged in so yes his account is bound
carmine hedge
Ive uninstalled game now... And will be removing all folders left
Then ill reinstall
topaz sky
Okay
median needle
yes you can. are you saying you're missing a gear?
median needle
then you probably got a duplicate gear.
round narwhal
Oh i see maybe i mistaken
misty plank
hey guys i need sum help
so i had to reinstall AL becuase of problems with my SD card
and then i had to reinstall it completely
i remember i bound my account to yostar, but whenever i try to login in doesnt load my characters
median needle
are you selecting the server you play on?
the game defaults to the newest one when installed.
misty plank
i look on the server list and there is no characters there
median needle
ya you can ignore that icon next to the servers. it's only for client side saves. which you won't have if you reinstalled the game.
bright ledge
Can we make 2 account on 1 app?
sand dirge
help
bright ledge
So that mean the second account will start from beginning again, right?
median needle
yes.
and if you want to go back to your main account just select the server it was on.
bright ledge
Alright thank you LFire
sand dirge
i keep getting issues
bright ledge
Okey, i appreciate that😁
median needle
@bright ledge also pls make sure your main account is bound (in the settings menu) just to be safe.
@sand dirge did you download the update from the app store?
bright ledge
I already bind it with my FB account
median needle
ok. then you need the latest apk from wherever you got it from. it should already have the patch installed.
sand dirge
mine 3.1.10
median needle
the current game version is 3.1.35.
median needle
the latest apk version from apkpure is 3.1.13.
median needle
yes. or from whatever site you had gotten it from. it needs to be the latest version though.
misty plank
also @median needle one more thing
i want to bind my facebook and twitter to AL too
but it says that theyre already bound to a different acc
i think that was from the time to i tried to use them to log on
is there a way to unbind them from that?
median needle
they shouldn't auto bind to a blank account like that. 
you sure you haven't bound them to a different account? also you're trying to bind in the settings correct? sorry have to make sure.
misty plank
im pretty sure i havent bound them to anything else
yeah im also logged into the game and im trying to bind from settings
median needle
ya that's weird, they shouldn't be doing that if they're not bound to anything. are either of the account banned?
median needle
i'm not sure then. unless you can somehow access the accounts they're bound to you can't remove them on your own. can you post a screenshot of the error message?
misty plank
ive removed access to AL form both twitter and facebook
and tried to rebind but that didnt work
yes sure
one second
Here
It just says its bound to another acc
When i dont even have another one
median needle
ok so apparently it has to do with your email. since you used the same one with FB and twitter that you have with YAS it won't let you bind them.
as for a solution you'll have to use a different twitter/fb with a different email attached to it then your current one. (or just change your email in twitter/fb settings)
dusky whale
Is there an emulator that doesn't drop fps to play AL ?
I using memu and still laggy
median needle
if you're running a low end pc then emulators are going to be laggy for you. you can try other emulators if you want though. nox or bluestacks might work for you.
sturdy pike
Guys, well I can't login through Fb & Twitter, but I can login through yostar. So dev can transfer my acc from my fb account to yostar account?
median needle
is your account bound with fb/twitter already?
also what's the error message you get when trying to loin with fb/twitter.
sturdy pike
Yes, but I can't login with fb/Twitter
dusky whale
Before this update , my memu still fine,
sturdy pike
Nope, just infinite stuck
median needle
ya because the recent maint update removed support for the x86 architecture and now emulators can't run the game smoothly anymore. most emulators mostly use the x86 architecture and somewhat use the arm architecture as well. them using the arm architecture is the only thing that even lets the game run right now. so it's up to the emulators to further support the arm architecture.
so for now you're going to have to find an emulator that doesn't lag or use your phone.
@sturdy pike then sadly there's nothing the devs can do about that since your account is already bound with them. if you have the twitter or fb apps installed try deleting them and logging in then.
dusky whale
sturdy pike
@median needle I did, but still same
median needle
ok. the only other thing i can suggest is to use mobile data/wifi or a vpn. other than that idk. sorry.
carmine hedge
my phone run out of battery real fast when i play azur lane, i set everything to lowest and my phone still loses battery real fast
can anyone help me with this?
Mine still had the stuck login screen... Despite numerous reinstallibng and other stuff... Only happened after that dumb update
Pity that i was playing since it was first released
median needle
you still have the corrupted title screen?
carmine hedge
Yip
Guess i still have the emulator on my laptop... Which ill test when i get home
median needle
ok. and if you haven't already try downloading the game with a vpn instead. if that doesn't work then i have no idea what's going on.
carmine hedge
Hmmm vpn... Well that sumtin i havent tried
median needle
wdym restarting? like crashing?
daring depot
can someone help me? i tried to log in today with my binded account, but i lost it anyway
median needle
are you selecting the right server?
daring depot
i also contacted their support email, but their reply was a bit confusing
topaz sky
Did u select the correct server and where did u login from?
daring depot
i'll try that thanks, buddy
oh i'm dumb sorry i was trying to log in on the wrong server
thanks for the help 💜 (lmao)
topaz sky
Np
@bleak plover ik I have asked u to check the store before but can u check it again
If there is another update
median needle
if he recently updated the game he doesn't need to do it again unless he as an apk.
his issue is different this time.
topaz sky
No I had the same problem
In between the game/while playing it goes to black screen and then goes back to start where the manjuu yongshi and Yostar logo is
I had to update the game 3 times to fix it somewhat
I mean I got the update 3 times counting from friday
2 times today
median needle
no last time his issue was the api error. now it's his game restarting. there is no new update and if you updated recently then you don't need to update again unless you have an outdated apk file.
topaz sky
Well then even I have the same problem as his
median needle
ok have you tried clearing your cache?
topaz sky
While I am in middle of battle the game restarts and no
I will try that then
I have to delete the cache file right
Or the one inside it
Okay nvm it's the cache file itself
median needle
not really. just go into settings > storage > apps > AL > storage > 'clear cache'
restive ermine
yeah I'm having lag issues
tried reviewing kalk 3 times even changed the fps from 60 to 30
restarted my emulator multiple times
the gameplay lag is the biggest problem I have
I tried recording the gameplay 3 times
median needle
ya sadly unless you have a good pc emulators are going to run slower now.
restive ermine
and every time my battleships fired it was lag stuttering
I'm not even running a good pc its noy my pc problem
its the AL problem
how do I know this
because all the other videos I recorded have smooth gameplay
with memu
and until now it starts lagging
I even have good internet and not downloading anything to slow it down
so its not my computer!
echo skiff
just uninstall the game, and reinstall when the dev fixed all the problem here
restive ermine
its not my internet
median needle
yes it is because of the pc and emulator. the game no longer supports the x86 architecture which is what most emulators use. the game now uses the ARM architecture instead which emulators barely use.
if you have a low end pc you won't be able to play the game smoothly anymore.
echo skiff
i already waste 3gb of data just to download and redownload
restive ermine
its not the x86 problem
its the update problem
the recent update killed the game and made it lag like hell
echo skiff
yea, both AL in my emu and mobile are broken after this stupid patch
median needle
yes it is. if you don't believe me you can take the devs word for it as they say it'll lag on emulators from now on as well.
https://twitter.com/AzurLane_EN/status/1192369293557563393
manic wadi
you know there's a problem with EN version when the JP version got the same update and runs smoothly
restive ermine
so what is powered by arm framework?
echo skiff
median needle
i'm not sure, i don't keep up with that sort of thing.
echo skiff
devs literally broke something and still denied it
echo skiff
floral flame
median needle
they didn't break anything. this change is an enforcement by google as it's phasing out support for the x86 architecture.
manic wadi
JP version isn't broken
median needle
for the vast majority of phone, there's no issue with switching the architecture. it did cause some new bugs though which is kind of expected when switching something like that.
as for the jp version are you playing on a phone or emulator? and how powerful is your pc?
restive ermine
like I said the pc has nothing to do with my problem
manic wadi
it's the same PC, both running jp and en
median needle
sadly though it is as others have reported the same problem you're having and they had a low end pc.
if you want you can try other emulators to see if they'll work instead.
restive ermine
trying other emulators
when u dont know which one is supported by arm frameworks
what u expect us to guess?
median needle
you can google that sort of thing 
median needle
they can't. again this is an enforcement by google. the devs chose to switch now rather than later.
feral moth
I'm using an obscure emulator called tian tian player x64, it's all Chinese but runs 60fps quite stable.
median needle
also ya your right i can't find anything either. then ya you'd have to guess. start with nox and bluestacks as they're the most popular ones. (and personally bluestacks works fine for me)
echo skiff
have you tride mumu @restive ermine ?
restive ermine
mumu?
echo skiff
mumu app player
restive ermine
I've on Memu right now
echo skiff
not memu
restive ermine
I never tried it
echo skiff
go give it a try
restive ermine
and tell the devs to get their ass in shape and post what is supported by arm frameworks and what is not
echo skiff
my friend using mumu to play and its quiet smooth after maint
median needle
them posting what emulators support arm isn't their job.
restive ermine
but they are developing it
right?
u said enforcement by google
so the devs switched it
median needle
no they're not.
restive ermine
alright I'll try mumu
this is bs how the tech department doesn't even know what they support and what they dont for emulators
median needle
idk why you're getting mad at the devs when they didn't make ARM and they're not the ones enforcing it. google are the ones enforcing it and afaik "ARM holdings" are the ones who developed it.
echo skiff
i use mumu before after maint, and its good
but this afternoon im having stuck at login screen
dunno what's wrong
restive ermine
wait Im' not switching to mumu yet
I just got an update from AL store
I"m gonna test this 1 more time
echo skiff
tell me if the update fixed your problem
i might try to redownload things 1 more time
restive ermine
lets see how bad the lag is
echo skiff
echo skiff
tell me if it works 
restive ermine
that's it I"m out switching to mumu now
topaz sky
@median needle i think I might know how to fix that problem
restive ermine
the lag problem?
topaz sky
I just deleted all the Yostar files and all the apk files which were there and then opened azur lane and let it update and it's working
No not the lag problem
median needle
hm. ok i'll keep that in mind if someone else has the restart issue.
restive ermine
is mumu nemu?
restive ermine
what is this install nemu box based on some other box
?
based on virtual box
?
should I uncheck it?
echo skiff
you cant intall it if you uncheck it
restive ermine
huh?
echo skiff
you must install it too
restive ermine
u mean if I uncheck install nemu based on virtual box it wont work?
restive ermine
alright downloading AL
echo skiff
soft bolt
I wanted to bind my account from other phone to twitter, but I have one binded already and other account disappeared. It's possible to get it's back?
topaz sky
@soft bolt i am not sure but if the game is binded to the account in one of ur devices it will automatically be binded once u install the game on other device
And wdym by other account?
vital anvil
Where can I get my tracking number for my azur lane first anniversary book and what do I need to get it?
topaz sky
I am actually not sure abt that lemme check
vital anvil
ok. I'll wait
median needle
no idea but if i had to guess i'd say your email once it ships. if not then idk.
tired jay
i need help, so i started playing azur lane on Lexignton server and played a bit til Lv21, then bound my account to my email with this yostar function and saved it, after that i wanted to add my friends who recommended me azur lane but they were on a different server so i started again playing with a new account on the washington server after a bit of process my dumbass wanted to save the game again with my e-mail i used before and i did this yostar process again, it logged me into my old account on lexington server. if i try to start the game with the new account on the washington server it leads me back to tutorial and im not able to get into my account on washington server :C
vital anvil
I live in Canada, BC
topaz sky
Well then it will probably reach only at end of November
But u can mail them abt it and ask
Their email is highlighted in that message
vital anvil
Ah ok. Thank you!
topaz sky
Np
median needle
@tired jay that's really weird. it shouldn't have deleted the other account like that. k well you'll have to email CS with either the accounts UID or it's username and the name of the server (washington in this case)
/techsupport
pale pagodaBOT
topaz sky
@tired jay when u open the game on the server screen can u select the method (fb Twitter, Yostar) u binded ur Washington server account with and login then select Washington
median needle
no he can't. you can only bind your email to 1 account.
topaz sky
Okay wait u binded twice with ur same email?
How is that even possible like if its already binded with same email it should not have asked again to bind it
median needle
@tired jay also did you try to bind your accounts in the settings menu or at the title screen?
it doesn't ask you to bind you have to do that manually.
tired jay
i did it in the title screen
median needle
for both accounts?
tired jay
yes
topaz sky
Ahhh
median needle
ok so you don't bind at the title screen, you can only bind in the settings.
topaz sky
I assume it overwrite the old account
median needle
go back to your account on lexington and bind it with fb or twitter in the settings.
cause you've now bound your email to a blank account.
tired jay
okey im not even able to get into my lexington acc either
i guess becuase i binden in the title screen
median needle
ya i thought so
ya that's exactly why.
so to get your lexington account back you need to email CS with either its UID or the username and server name.
tired jay
i guess thats the only opportunity i have
median needle
the email is in the bot message above if you need it.
tired jay
yeah i already got it thanks for the help i appreciate it, at least a bit hope left for me
topaz sky
@bleak plover are u still having problem?
fierce silo
is there still no fix for iphone x devices 
light plover
upgrade to iOS 13+
median needle
there's no definitive fix but updating the ios has fixed the issue for some.
light plover
i'm back home
feral spindle
The game restart sometimes when I play
Is normal ?
light plover
emulator?
feral spindle
No
light plover
android or iOS?
median needle
did you download the updates with wifi or mobile data?
light plover
what android version?
light plover
do you have G Play Games installed?
feral spindle
Yes
light plover
updated too?
median needle
not sure why you keep bringing up google play games when AL doesn't have anything to do with the app.
feral spindle
Oh...
median needle
english pls
light plover
Google forced the devs to switch to the new SDK
which needs G Services
and cuts support for android 4.4 & lower
feral spindle
Hum okay
median needle
no they switch frameworks. i don't have google play games on bluestacks and al runs just fine.
light plover
you... know how android SDK levels work, right?
median needle
not a clue.
light plover
each android version has a designated sdk level
and for an app to work it needs to be for that sdk level or lower
an app made for 8.0 won't work on 5.1
and AL Devs were forced to switch to SDK Level 22, aka android 5.1
to fully integrate with google services
median needle
ok... what does any of that have to do with GPG?
light plover
GpG is the mandatory game framework for PlayStore Games
they have to compile with it, and some API calls go through it
not having it updated creates some login issues
but it should be fine if your Google Services are fully updated, even if you don't have GpG installed
but you can only achieve that on a modded device
median needle
ok.
well the endless restarting could be because of corrupted data. for some reason people downloading with wifi can cause a data corruption now. (i'd guess it has to do with the after maint update overwriting files and corrupting them that way)
light plover
the corruption happens when they update the game
since the devs are pushing the full game package (~1.4 gb), there could be some leftovers from the older game data, which was running on API Level 19 (android 4.4)
forcefully switching from 19 to 22 is known to have this issue, so a full reinstall is usually recommended
median needle
ya. so a full reinstall can fix it.
@feral spindle make sure to clear your cache as well.
light plover
oh, and
the game leaves the data intact if you uninstall it
you need to delete the following folders during a reinstall:
/sdcard/com.YoStarEN.AzurLane
/sdcard/Android/data/com.YoStarEN.AzurLane
/sdcard/Android/obb/com.YoStarEN.AzurLane
so it can be a clean install
gilded owl
@light plover does doing this might help to log in account binded in twitter and facebook?
light plover
you need to uninstall/disable the facebook and twitter apps for logging in, and use the internal browser window
since they forgot to add the game signatures for FB & Twitter, the apps interfere with the login process
obtuse pelican
Just stopping by to say I fixed my Bluestacks stuttering/lag problems by uninstalling it and reinstalling the 64-bit w/ VT enabled version. Make sure to backup your control schemes though! They're in: ProgramData\BlueStacks\Engine\UserData\InputMapper\UserFiles
ofc this only works if you have a processor that supports VT.
light plover
you mean any CPU made after 2008
obtuse pelican
you never know lol
light plover
virtualization can only be used on x64 anyway
deft crypt
@light plover
you need to uninstall/disable the facebook and twitter apps for logging in, and use the internal browser window
since they forgot to add the game signatures for FB & Twitter, the apps interfere with the login process
Wait do you have a yostar account at least ?
light plover
i do have a yostar account, and use it for my game, ditching facebook
deft crypt
I fear if someone unbinds his account from both FB and twitter, and does not have a yostar account, he may lose his account
light plover
you don't unbind your account by removing the apps
it forces the game to use the internal browser for login
deft crypt
@gilded owl are you reading this 
gilded owl
Actually at first i dont have. Then i try the yostar and put into my mail. But it was binded to the new acc. And i was thought redirectly to my old acc but it was not
light plover
if you're in an Asian country, change your device DNS with the 1.1.1.1 app
on iOS, this can be achieved by going into wifi advanced settings and setting 2 dns servers: 1.1.1.1 & 8.8.8.8
gilded owl
DNS?
light plover
long story short
device: "i need to get to google.com. where is that?"
dns server: "google.com is at 64.233.160.0"
most Asian ISPs fk with the DNS, so it needs to manually be changed most of the time
sinful yoke
you can also use a vpn if you find your region is blocked
since sea region block happens sporadically
dusky whale
So, The problem with laggy emulators, is only by installing gpg ? @light plover
light plover
what emulator do you use?
light plover
64-bit Windows?
dusky whale
Yes
lean cobalt
Hello. Had to reinstall game on a factory-resetted phone. Long before binded game with Twitter. Unfortunately, when log in with Twitter, game sends me to the tutorial. Server Aurora. Any ideas?
sinful yoke
try logging into all servers just in case
light plover
go with MEmu, and with the settings:
CPU: 2
RAM: 2048 or higher
Render: OpenGL
Root Mode: off
GPU mem optimization: off
Anti-Flickering: on
Disk management: Manual, 12 GB
sinful yoke
@deft crypt just a heads up, you cannot unbind all of your binds, yostar must be unbound by customer support and if you only have 1 bind like twitter, you’ll be prompted by an error that keeps you from unbinding to protect your account, cs can unbind this as well 
nova snow
Hi ,my game doesn’t work, via Facebook account.I am registering through Facebook, and there is "eternal download", and the game constantly restarts, reinstalled 5-6 times, nothing helped.
light plover
nova snow
And tech support wrote don't answer
light plover
@nova snow follow that link to the messages above
dusky whale
I mean my fps drop
sinful yoke
this is where it becomes tricky because not everyone has android
light plover
oh, right
sinful yoke
in general, the bug is known and we are going to urge staff to fix it once theyre in office, in the event you are not an android user
nova snow
What is it like?
light plover
@nova snow do you use android / emulator?
or on iOS?
lean cobalt
@sinful yoke Tried all four servers, still no result. Game still send to the tutorial.
nova snow
android
sinful yoke
do you possibly have another twitter?
lean cobalt
no, i had only one
lean cobalt
no
dusky whale
Before the update the fps doesnt drop to 3 to 15.
light plover
did you go with the settings here?
https://discordapp.com/channels/456397991847395339/488684387932700672/645344687846326282
sinful yoke
its possible you didnt bind or you bound with facebook/yostar and dont remember 
@lean cobalt
light plover
MEmu is known to have some issues with the root setting
deft crypt
@sinful yoke
@deft crypt just a heads up, you cannot unbind all of your binds, yostar must be unbound by customer support and if you only have 1 bind like twitter, you’ll be prompted by an error that keeps you from unbinding to protect your account, cs can unbind this as well
Thx, but I was asking this for someone who has issues, and has only fb and twitter bound account (no yostar account)
light plover
facebook works, but only in the internal browser
don't know about twitter
lean cobalt
@sinful yoke no, i've bound account with twitter since 29/08/2018
sinful yoke
bugs with social media go hand in hand almost usually
do you have a screenshot of your secretary/stats page? its the page that lets you change your secretary
light plover
the game can't pull the credentials from facebook & twitter apps because it doesn't have the app signature used when creating those links
the browser doesn't check for it. that's why it works
nova snow
In the firebox game, if with each update you forget about the return of your account, every month such an update, I will go to stable games
lean cobalt
@sinful yoke i lost all screenshots when i had to do factory reset.
nova snow
and yes I went through the internal browser, the game still hangs
sinful yoke
noted
light plover
did you delete the data folders?
lean cobalt
yes
light plover
it wasn't, just overwritten
and the pass from api 19 to 22 is known to cause corruption
light plover
the install logs?
sinful yoke
may you share
sinful yoke
classic spaghetti coding, its a bug but its not major
light plover
wouldn't be fixed without a full wipe
sinful yoke
that may be device specific then
light plover
and the logs were on a ramdisk, can't help
light plover
multiple people were affected after ther update
sinful yoke
@lean cobalt do you recall your username?
light plover
#al-general was full of white
lean cobalt
@sinful yoke Norynson
sinful yoke
send your username and server to cs, they will manually check your binds since I cant without a uid
also do explain that you bound previously along with the date yet its not appearing today, they will check for errors in your account and get you back on the right track @lean cobalt
their email is al.cs@yo-star.com
lean cobalt
will do
sinful yoke
I cant open that 
lone wagon
;-;
sinful yoke
though your question doesnt really fit this channel, you may want to ask in #off-topic
lone wagon
i did already but no one replys there
silent estuary
Greetings, i have tried the lastest update, it fixed the Api Error 200240, but now after i try to authorize the Twitter bind the game just keeps stuck in the loading animation in the start screen, that happens in both LDP and Nox, anyone else had that problem?
light plover
did you bind to facebook or yostar? or just twitter?
use an emulator that has an android version of 5.1 or higher (Nox won't do if you don't manually update it)
silent estuary
Just Twitter for sure, Yostar not so much since each time i try to get a code to my email i get send to the Bismark tutorial battle when i try to use it.
light plover
twitter binding got some big issues rn
do you have the app installed in your emu? and, did you update the game from an older version and now it stopped working?
silent estuary
I had it installed in LDP version 3.36, i updated it in hopes to solve the issue but i just got the old version not working anymore and the new emulator completly devoid on any app.
So the Azur lane im trying to use is a fresh install.
light plover
uninstall twitter
and try wiping the folders listed here
https://discordapp.com/channels/456397991847395339/488684387932700672/645332391401095210
and if your emulator has root mode enabled, disable it
silent estuary
Already unistalled Twitter before trying the latest AL update, thatTwitter app never worked, and root is already disabled, so the only thing left is to delete these files.
light plover
give me a heads up after wiping the folders
silent estuary
I will.
zenith forge
I never unbind my FB and Twitter account since i'm playing this game last year and something funny happened with my account.
Facebook unbind itself and it says this.
which I have no idea.
light plover
tons of binding issues recently
I recommend you bind yostar with a gmail address
zenith forge
oh yeah, this is happened after last update 2 days ago.
light plover
and wait until next week, until new patches are pushed to address the binding problems
zenith forge
until that happen i'm gonna ask who's UID:100200 if someone here who have Feedback Management can answer.
zenith forge
and yeah i should do Yostar bind, hope it's not gonna unbind itself.
median needle
it's not a UID it's an error code.
zenith forge
doesn't say error to me 
light plover
Airi is the new toolkit they're using
to build with the new SDK
it shouldn't even show up in there
zenith forge
yea i saw AiriSDK on logs each time i accidentally open the logs screen.
light plover
he got that when trying to rebind facebook, it unbinded itself after the update
sinful yoke
ok noted
@zenith forge does the fb account share the same email as the twitter account?
light plover
@sinful yoke so... u in contact with the devs?
did they not push a beta to test all those things?
before, y'know, pushing them directly into the main branch and to everyone?
and... thanks for the ignore
median needle
yes the mods can talk with the devs.
and yes they do test stuff on their test server before they release it. though the live server is different from the test server they use.
light plover
it's not that different, it's just a sandboxed version of the game
that should use the exact same things, but with a special variable to limit the outside communication so things don't get leaked
sinful yoke
mods can talk but they dont talk for bugs
feedback assistant does
we have no say over them having testers though, their testers are in house
sinful yoke
that there were previous private testings for select players
1 was for the very release for azur lane
2 was for gathering information
light plover
did they cut it or sth?
sinful yoke
yes it ended a very long time ago and lasted about a week after they got sufficient information
light plover
if you don't mind me referring to other games, something like that happened in the alpha of GR: Breakpoint
and now, well, you see what happened to it
sinful yoke
no idea
light plover
it was so filled with bugs at launch (a literal dumpster fire) 40% of the preorders were canceled
and it barely sold 2m
sinful yoke
but this is quickly leaving the scope of this channel, if you want information on the tests I can answer elsewhere, but I already answered what I could about the content and reasons of the testing
light plover
m'kay
sinful yoke
we have a priority system, you only ever see minor bugs as a regular user and major bugs after large patches, but theyre promptly fixed
light plover
well, i hope they get it properly patched by the end of next week
sinful yoke
staff arent in office right now, so when they are we will speak to them about major issues such as infinite loading after logging in etc
rigid skiff
anyone ever have a problem with the interface on nox being unresponsive? like i can use the top and side bars, but i cant click on any apps or anything
crimson cairn
before of the app update, i could play without problems, but now i have problems with up and down bars
median needle
tech support for nox is beyond this channel.
sinful yoke
by up and down, do you mean the notches?
crimson cairn
i have a xiaomi mi a2 lite, so when i play, i must to adjust the bottons right this:
rigid skiff
nvm i restarted and its fine
sinful yoke
that phone has notches, you're having issues with the UI around the notches right?
sinful yoke
its a known bug atm, once staff are back in office we are alerting them of the issue, its affecting almost every phone with notches
silent estuary
@light plover Deleting these files, full install, no root, didn't worked in LDP, still infinite loading, by the way the Android version of my Nox is 5.1.1 the problem there is not having an older version.
Though, from what i've read in these last messages here that is something that we have to wait to be fixed, time to do that.
Many thanks for the support either way.
mellow zephyr
carmine hedge
clear data and cache
feral spindle
or don't play anymore
sinful yoke
thats corrupted data
rich folio
sinful yoke
fix what?
mellow kraken
so after the update that make x86 framework systems have a lot of lag, or something like that.... well how do you fix that? my game was running smoothly now its really laggy, like I can barely play
vernal flax
Black bars between battle screen and gray
median needle
you can't really. a low end pc won't be able to run the game smoothly anymore with emulators. you can try out other emulators and see if any of them run smoothly for you though. (personally bluestacks works fine for me)
mellow kraken
@median needle OK will try to get bluestacks, really though Nox will pull through
median needle
k. if you can't find one that works then sadly you'll have to use your phone/tablet to play.
silent estuary
Hello, @sinful yoke, about YoHstar account binding, it's supposed to work if you first put your email and code in the in-game account settings, and then on a new device you just put your email and generate a new code on the YoHstar option and then select your native server right?
I only get send to the Bismark tutorial battle.
sinful yoke
you generate a code on the normal account in settings, input it, and it will say Yostar Connected
then you go to the 2nd device and login, generate a new code, inpput it
bind steps 1-3 login steps 4-5 https://images-ext-2.discordapp.net/external/pwBD6UtdMlBq0lBMrEpPF8zD-ly9kRQd_sDqmKvJu70/https/i.imgur.com/roy6tih.jpg?width=308&height=676
silent estuary
Interesting, i see, just to be clear you cannot bind your account on the start screen right? even if that is the first place where you try to put your email to generate a code?
silent estuary
Then using my email first in the start screen before trying it in the game settings is not the reason, but i remember that the screen never showed as "conected" when i introduced my email and code there, YoHstar doesn't support Hotmail?
sinful yoke
it does support it, do you still have your old device?
silent estuary
The old devide is LDP version 3.36, which stoped working when i tried to install the latest LDP update to solve the recent issues, that updated emulator doesn't has any of the old data, i have it binded to Twitter so im not too scared about losing everything but i want to be sure that i have a more reliable way to recover my account the next time i can acces the game.
sinful yoke
yostar binding is generally the most reliable
though im not sure what happened inyour case
silent estuary
From what you wrote it seems that i had another problem entirely, email not being conected even after generating the code, well i will try to elaborate more on that issue once the infinite loading screen from Twitter gets fixed so i can go to the in-game settings.
Thanks for the tech support.
robust ravine
after the AL update my nox emulator gives me abysmally low fps. is there a work around or should i try another emulator?
median needle
there's no work around besides trying out other emulators. if none of them run smoothly then you'll have to play an a phone/tablet until the emulators either switch or support the ARM architecture.
robust ravine
any emulator that you recommend that runs AL fine after the update?
sinful yoke
bluestacks should work
robust ravine
ok
median needle
it's mixed results for everyone. it depends on your pc really. personally bluestacks has worked fine for me.
mellow kraken
OK new problem,no matter howany times I change it the resolution on bluestacks, simply doesn't change, any advice?
robust ravine
i ran AL fine in 60 fps before the update tho 
median needle
people really don't read the major updates do they.
well if you want to know why it's suddenly like this here ya go.
https://twitter.com/AzurLane_EN/status/1192369293557563393
bright drum
I think I might have overwritten my account, is there anything that can be done to fix that?
robust ravine
i know why it is happening. i was just asking for a better alternative for nox 
sinful yoke
@bright drum what did you do to have it possibly happen?
bright drum
I noticed earlier that you said that if you try to bind your account on the start screen it can overwrite your account. I was reinstalling the app and tried to log in from the start screen, and now my old save data is nowhere to be found.
sinful yoke
did you bind the account at the start screen though? or did you merely login and bind in settings?
bright drum
I was on the start screen, not the settings.
sinful yoke
did you originally bind though?
you cant login without binding and expect to get your account
bright drum
I did bind it originally. The only reason I uninstalled it in the first place was because I was having issues getting it to do an update.
sinful yoke
do you recall what server you were on?
bright drum
I’m pretty sure it was Sandy.
sinful yoke
are you logging into sandy right now?
bright drum
Yes.
golden flare
Hi,is there any update for IPhone X, I still can’t enter the game
median needle
@golden flare there's no definitive fix but updating the ios fixed the issue for some.
bright drum
Nevermind, I just tried logging in again and it suddenly popped up with the right account.
sinful yoke
good to hear!
past sonnet
How come I am missing the super sandy stage
graceful arrow
@median needle what are you settings on bluestacks? Not your PC but bluestacks itself? I can't get AL to run and the frames stop at zero
I've messed with the DPI settings
changed the graphics modes (from what options it gives)
and allocated various combinations of CPU cores/frame rate caps and memory
marsh minnow
I can’t get into azur lane it’s stuck on loading
median needle
Display:
1920x1080
240 DPI
Engine:
openGL
prefer dedicated computer graphics
custom (2 cores)
memory 1800 MB
fps 60
Game settings:
HD 720p
auto graphics quality
graceful arrow
thanks I'll give it a try
silent estuary
@sinful yoke Wait, re-reading the conversation, you said that you CAN overwrite your account in the start screen, maybe i counld't bind my email to my account because i binded it to a start screen first?
sinful yoke
you need to bind in settings
graceful arrow
hmmmm well a tiny bit of progress, instead of freezing at start up it loads to the point where the yongshi/manjuu/yostar logos appear before freezing
I'll try messing with it a bit more, thanks lfire
silent estuary
Yes i know, at least now anyway, what im asking is if, since you can overwrite your binding if your try to bind on the start screen maybe i could't bind on settings because i tried it on the start screen first.
sinful yoke
thats likely, but an error will appear
silent estuary
An error will appear in the settings binding or in the start binding?
sinful yoke
in the binding screen
graceful arrow
which is really weird
silent estuary
I see, any way to "unbind" an email binded to a start screen?
sinful yoke
no you will need to make a new account for it and ask customer support to unbind it
or you can ask them to merge it to your original account, just make sure to provide all details like uid, username, and server
silent estuary
Very well, i will try to ask for a merge once i can open the game, because i didn't memorized the uid, thanks, this is what i call good tech support.
past sonnet
I am missing the super sandy stage from my inventory
sinful yoke
it should be in collection, have you looked there?
frail grove
Hello :) I have this problem where I have two accounts which is binded with a single fb and twitter account (I don't know how that happened). Every time I log in in my phone it directs me to my Main Account but whenever I login to my friend's phone, it directs me to my old (dummy) account.
I'm about to switch into a new phone and I'm afraid that when I logged in it, I would be directed into my old (dummy) account. What should I do?
median needle
which account you login to entirely depends on which login method you use. if you know your main account is bound to fb then only login with fb. (vise versa if it's twitter)
past sonnet
I have used the search function
frail grove
My main account is tied with my twitter so I always use twitter to log in. However, the problem is whenever I use the same twitter account on another phone, it shows my "old" account.
Same scenario with my yostar and fb account
past sonnet
And I Checked my collection just now
median needle
@frail grove then your old account is what's bound to everything and not your main one. login to your old one and unbind the twitter and fb and rebind them on your main account.
don't do this on your phone though.
frail grove
Alright I'll try that. So meaning I'd do this to another phone?
median needle
@frail grove yes. if you login to your old account on your phone you'll overwrite your main account and lose access with it.
frail grove
Thanks @median needle I'd be sure to try it.
carmine hedge
Can my account be recovered?
median needle
@carmine hedge yes it can. email CS with your main accounts UID or username and server name. also send them your new accounts UID so they know which one to merge.
/techsupport
pale pagodaBOT
carmine hedge
@median needle what's the email address?
median needle
it's in the bot message above.
carmine hedge
Thanks
topaz sky
@sinful yoke my game keeps restarting when I am in middle of battle or anything any idea how to fix the problem?
empty tusk
Hello
In the recent couple of days I've been experiencing the issue of being stuck on an infinite loading screen after logging into my Twitter account
I've tried multiple ways to get it working such as changing networks, restarting the device, clearing the cache and trying a fresh install (also the app is up to date with updates)
So I was wondering if I should email Yostar for account recovery or if there's another solution?
sinful yoke
@topaz sky have you reinstalled lately? there could be some skitter in the files
@empty tusk it is a bug
empty tusk
So I should wait for a hotfix or another update to drop?
sinful yoke
possibly a hotfix
topaz sky
I did remove all the files manually from my mobile and then the game update once more but I haven't tried reinstalling it
latent turtle
My update keep restarting whenever I lock my phone. And I have moderate connection so it took me 5 hours to get 50% of the update but suddenly it resets. My time has just wasted
kind hazel
um guys, my game just ate 45k coins O_O
no i didnt buy anything
i went into a battle and lost all my coins
lmao
sinful yoke
have you restarted the game?
@latent turtle having poor connection can cause the updates to restart at any chance they get
kind hazel
ok nevermind ahahha i didint realise it cost money to reset meowofficers
thanks anyway
latent turtle
That's frustrating though.. I'll just try updating it somewhere ._.
zealous matrix
Hello,I can not make purchases, the letters tell me that this balance is not available for purchase, I have enough balance because the play store converts the currency, I can no longer buy with my local currency?
I downloaded the application of quoapp and as always when an update like this happens I have to reinstall the whole game just because it is not available in the play store and the apk does not update well
sinful yoke
have you been able to purchase with google play before?
zealous matrix
yep a lot of times
sinful yoke
zealous matrix
i bought the annyversary skins and more
sinful yoke
if your play store doesnt support the game (latin america, namely) then you're not supposed to be able to make purchases through them
I know that qooapp also has this issue sometimes, but not always
zealous matrix
but I had bought things before
sinful yoke
which is unusual
zealous matrix
i did with gift card
sinful yoke
you mention that you can no longer buy with local currency (as a question)
has it never converted itself before?
zealous matrix
With the gift cards, the play store converted my currency and I already saw what balance I had and that I could buy
sinful yoke
has this always been in USD or has it converted itself to your currency?
zealous matrix
converted i tried to buy a pile of gems like 5 dollars
i bought a gift card like 100 mexican coins
is 89 mexican coins
zealous matrix
you need a video?
zealous matrix
yep or images
sinful yoke
whichever works best
zealous matrix
mystic cradle
Approximately how long will it take for the devs to fix the fb twitter login update?
zealous matrix
My balance is 102 mxn, I want to buy a stack of 5 dollar gems, the google store tells me that they are 89 mxn for the gems already converted but that I can't with that balance in fact I can't buy anything.
and before buying with google cards without problems : c
are 89 mxn
my game before download it with apkpure with this new update was qapp I don't know if that really affected or was the update
trim kettle
idk if this is the right place to ask this but is it against the rules or policy to play AL with an emulator?
spring grotto
@mystic cradle We have no estimate, sorry to say. But rest assured it'll be their highest priority
@trim kettle Nope, it's completely allowed
trim kettle
ah thanks
nocturne vale
Hi, Im having the same problem as Dedark, wanted to buy the monthly license and it says unavailable for this purchase even if i have more money in my google balance. And never had a problem buying from my country Mexico before with google gift cards. Already tried too reinstall the game but no changes.
zealous matrix
I understand that we do not have the game in the store but we really want to support the game as well as we play comfortably. Just as I have many people who likewise want to support the game, I hope this is solved or at some point we have the game available in more play store.
and it hurts me that I can't buy the idol skins that are coming as well as many more things
sleek crag
did you try changing your google account country, adress, etc to usa?
i had the same problem and managed to let akashi steal my money that way
sleek crag
this might work
just change chile for mexico
because i think mxn is the mexican currency... maybe
zealous matrix
yep is mxn
sleek crag
i used that guide and worked like a charm, i have to buy USA cards now tho
welp, it's not like there is cards with my local currency
smoky sun
How long does JP tech support respond?
I sent an email to them due to the fact that I forgot to bind my account, as per FAQ from azurlane.net
I hope I can still get the Belfast skin when I do recover my account.
spring grotto
Unfortunately we can't give an estimate for the JP team as we're strictly for EN 
zealous matrix
ty the only thing is if i can use google gift card from mx to usa account lol
sleek crag
i think you can convert the currency
smoky sun
How long does EN tech support respond, then?
spring grotto
For the EN team, the estimate is 8-12 business days on the long end as long as you're inquiring about about an EN Azur Lane account
smoky sun
Okay, so no Azur Lane for me for at max a fortnight, assuming the wait time for JP is the same.
The Belfast event is until 15th December, right?
spring grotto
Yepp, that's correct
smoky sun
So that means I can get the Belfast skin, assuming I can get my account back in a fortnight.
Regardless, I learned my lesson.
merry field
And?
spring grotto
@merry field That's due to the recent update getting rid of x86 support and a few emu's suffer from that due to them not supporting ARM instead of x86. It varies, but some players say that either Bluestack or Mumu work rather smoothly
@smoky sun Yepp, if you're able to get it back for the event ends you can get the skin.
sleek crag
with VT on it work wonders
merry field
Well
I downloaded Bluestacks
and...
Game doesnt run
sometimes nothing happens
and sometimes the shows SOME of the game logos
now its still stuck on logos
Is it Mumu or MEMU?
merry field
hmm
spring grotto
It varies tbh. Some people say one works, some people say another while others don't work
sleek crag
64
sleek crag
you need to enable VT too, if you have that option in your bios
merry field
hopefully Mumu works
smoky sun
Is this email acceptable for Tech Support?
Original:
こんにちは。
ゲームをアンインストールしましたが、アカウントの引継ぎコードを作成するのを忘れました。あなたが私のアカウントの引継ぎコードを作成してくれたら幸いです。ありがとうございます。
• サーバー名 : キール
• プレイヤー名 : ジャンピール
• ユーザーUID : 17728134
• ユーザーID : ジャンピール
• 指揮官レベル : 85
• キャラクターとレベル : フッド、114 ; 金剛、99 ; ポートランド、89
• 選択した初期キャラクター : ジャベリン
• このアカウントをいつ作成したかは正確には覚えていませんが、2018年1月のいつかでした。
• 最後のログイン時間 : 2019年11月14日
• 私はゲームに誕生日を入れたことはありません。
• ダイヤ購入記録 : 購入なし
※ この引継ぎコードが使用されます。別の引継ぎコード（************）もありましたが、それも使用されています。
Translated:
Hello.
I uninstalled the game, but I forgot to get a code for my account. I would appreciate it if you would get a code for the account. Thank you.
• Server: Kiel
• Name: ジャンピール
• UID: 17728134
• ID: ジャンピール
• Commander Level: 85 (sic, meant to put 78)
• Character Name and Level: Hood, 114; Kongou, 99; Portland, 89
• Starter Ship: Javelin
• I don't exactly remember when I started playing the game, but it's on January 2018.
• Last log-in: 14 November 2019
• I never inputted my birthday in the game.
• Diamond purchase: No purchase
- This code was already used. I had another code (************), but it's also used.
Note: This came with an attachment.
merry field
I think this is for AL EN
smoky sun
What about AL JP?
zealous matrix
didnt work still the same problem
:c
i wll try to download from apk if is problem of qapp
when i downloaded by apk could buy
ty!
sleek crag
nice
topaz sky
@sinful yoke i reinstalled the game but still the game keeps restarting in between
I am able to play for like 3 or 4mins and then it goes back to the screen with manjuu logo
merry field
Mumu studders a slight bit sometimes
but it does run about as well as Nox pre update
Thanks yall here!
dapper peak
So, there's indo guy being toxic on R3 Washington server. And when i warn him, he become more toxic and annoying some people there. I just hope he get muted or something because i cant communicate to other if there's toxic guy keep ruining the room
frail grove
Hullo, I tried logging in my main account on a new phone but I got a new account instead, tried unbinding my twitter but it keeps saying this -
I tried logging in with my yostar acc too but got the same results :(
silk geyser
Haoi, I am stuck at this loading screen. I have waited for 6 minutes and I am sure my WiFi connection is working. What can I do to fix this issue?
gleaming ruin
Is @sinful yoke online?
sinful yoke
@silk geyser reinstall
@frail grove did you login to the right server?
@dapper peak you can report players via belfast bot
!bugreport
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
sinful yoke
@topaz sky if you can provide a log mode video that would be helpful!
carmine hedge
how to deal with missing items from PR ?
frail grove
I already unbinded my twitter so it brought me back from the tutorial. I already have my fb binded though. I hope it works
Now the issue is I can't unbind my twitter from my new account so I can get rid of it. It keeps saying "Account binding with FB/TE failed"
sinful yoke
@frail grove you need to contact customer support to remove the sole bind
/techsupport
pale pagodaBOT
topaz sky
I recorded it but it's a 2mins 23 secs
topaz sky
Okay sorry I thought the first one did not go but are u able to watch it?
sinful yoke
it does not open
round narwhal
Ehhh why i cant unlock javelin 2nd skill?
sinful yoke
im on ios so I cant dl anything lul but it says discord is offline
topaz sky
Oh okay
sinful yoke
@round narwhal its retrofit
topaz sky
Jun what is the Javelin limit break?
Nvm
Should I be able to post a 70mb video?
Should I try posting just the last part of video where the problem occurs
sinful yoke
the limit here is 100mb
topaz sky
Discord had to go offline now...
modern parrot
I'm kinda curious, I can only hear voice over for the 3 starters but no other ship, is that normal?
sinful yoke
yes because you havent updated the voice files in settings
topaz sky
@sinful yoke are the emulators having some kinda problems with the wifi speed
modern parrot
oh, just a small 740mb update, thanks @sinful yoke
topaz sky
I tried Mumu and Memu but one of them I couldn't run cuz of some problems and other one when I checked the wifi it wasnt my wifi name and the download speed was like 105 kbps...
sinful yoke
for emus I wont know unfortunately
topaz sky
And right now I am trying nox and for some reason the download speed is really slow
Oh okay
Should I try posting the video again?
sinful yoke
go ahead
topaz sky
Nope
Okay I think its cuz of the file size
@sinful yoke u are able to watch this right
So basically after the black screen it goes to starting where the manjuu Yostar yongshi logo is
topaz sky
So one more thing
If I don't play the game for long time and then open it it will work properly for more time but then once the problem starts and when I open it again it will restart within 1 or 2 mins
modern parrot
what kind of internet connection are you using and what's its speed?
topaz sky
It's pretty decent wifi and 10mbps
modern parrot
did you try using a cable connection instead of wifi?
topaz sky
I did not have any problems like these in previous updates and I don't think its cuz of the internet speed
modern parrot
yes, it won't be the internet speed
topaz sky
Every other thing is working properly
modern parrot
the thing with wireless connections and gaming is: it might disconnect for a short moment and thus will make a gameserver disconnect the client from the game, that's why I asked about trying out a cable connection
topaz sky
Oh okay but again I am not having connection problems in other online games
@sinful yoke chuck my problem I will just wait till Monday they will probably put another update which will fix it I guess.
sinful yoke
very likely
modern parrot
hm, no worries, just wanted to rule out the simple stuff
hard summit
How do I exit out of this mode?
sinful yoke
toggle off
dusky fossil
native sphinx
I've recently started using gear sets cuz I'm farming up my mob fleet. Today when I logged into my account, all my gear sets were gone. It's a bit annoying that I've to switch each gear back manually. I had them last night when I logged out. Is this a known bug/issue in AL?
topaz sky
Did u try restarting ur game before changing them manually?
native sphinx
Yes, I did. It was the first thing I tried. Didn't work. 
bleak plover
@topaz sky hey bro the game is still restarting how to solve this?
topaz sky
No solution till now
U will just have to wait till tomorrow and hope that the Staff/support team will fix the problem
solid scarab
Hello
My facebook and email get hacled
Then I cannot login Into my old acc
Can anyone help me
Can I recover my account?
pale pagodaBOT
topaz sky
It's there in the bot message
You will have to type what the problem is and provide them with ur Username, server in which ur account was and if possible ur UID
topaz sky
It's fine if u have ur Username and Server provide them that