#tech-support
1 messages · Page 96 of 1
I checked all of them and i get sent to the tutorial on all of them
For my uid, where could i find that
@sinful yoke
its located on the screen you change your secretary
it has stats on it, and people tend to flex their stats @strange axle
okay ill look
@sturdy pike is your game fully updated from the app store?
is there a fix on the way for iphone x series crashing?
@uneven whale right now users have reported updating their OS to work
@sturdy pike did you just now reinstall?
2 hours ago
gotcha
Yesterday I uninstall it because API problem
do you have a different bind?
No
gotcha, can you try reinstalling again? 
i'll try that thanks
@sinful yoke Ok
i feel so stupid 
@sinful yoke still stuck
Cannot log in using binded acc?
@sturdy pike can u check the store or app from where u downloaded the game from
@gilded owl yes
they reinstalled twice, so theres no reason they may have missed the update
@gilded owl can you explain what happens?
I did @topaz sky
@sturdy pike i have the same problem too. And i done report it to belfast bot
I tried to log in using facebook / twitter account that i already bind. But somehow at the log saying that cannot be log in like in pic below
Eh wait, I just see this, should I update it?
I tried to update again amd again. Its the same
@gilded owl can you also check the store from where u downloaded the game
@spring grotto It worked. I can log on
Very good to hear 
Apkpure
@topaz sky ok
is there anything I can do atm?
Hm...so you tried all your social media accounts and checking all the servers to see if your character was on any of them?
Gotcha. I would say try logging into all the servers just to double check if they either have your character or put you in the tutorial. But if that fails, contact customer support via email w/ your account information (such as in game name, server, commander lvl if possible) and they'll look into it for you
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
email in case you need it
i already logged onto all the servers and i got sent to the tutorials
ah
okay
thank you
Hi, wanna ask a bit.
So, I just logged back in... checked the dorm, only 2 ships are inside, 2 days ago before the maintenance, I put in 5 ( yes, the dorm is already fully upgraded / maxed / all slots purchased ). A possible hack in my account? Is it a bug? Or maybe I forgot that I move them to Auditorium?
Hm...most likely if I had to guess it's due to the Auditorium. Haven't heard of any glitch like that personally 
why there's another 24mb update in playstore ? #game-news didnt announce anything ...
@dusky fossil Unfortunately none of us can say
hopefully to fix more of the API issues and/or FB and Twitter issues though
@echo skiff It's the game asking for storage/camera permissions. The standard permissions request. They accidently have it un-TL'd in game though 
sometimes i feel like gonna lost my account and progress so far with each update in play store ...
kinda paranoid ...

I sent an email thanks guys, you're help was nice
@dusky fossil if ur account is binded then there is nothing to worry abt
unless your twitter or fb gets suspended, yostar binding is safest bet 
Oof now u make me uncomfortable cuz mine is fb binded...
you may want to double bind in the event your account does get suspended
but they dont throw out random suspensions so as long as you dont do anything bad 
well , i binded all 3 since YAS system introduced ...
i mean by judging recent #known-bugs , some cant login even though they bind ...
@topaz sky see what i mean , kinda uncomfortable ...
you dont lose your account like that though
unfortunately bugs happen and staff will be quick on it asap to clear the bug so you can login as per usual 
but your account will always be safely protected by the binds
yes hai

@sinful yoke where do u make Yostar account though I went to their site but I could not find anything like create account?
Okay, so apparently my twitter account was bound to my actual phone's AL game, and the one on my computer somehow. How do you transfer an account over cuz I guess I am confused on that.
@topaz sky settings, how to make a yas account is in pins 
Okay thank you
@urban shale login at the title screen of the new device, and then change the server button to your usual server
I clicked Twitter before anything else on the AL on my computer after I downloaded it but it bound that new account to my twitter instead of transferring the actual account over
Ah
Didnt try that part yet
lmk if that helps
That did it, thank you! @sinful yoke
Hi! I am having trouble logging in through twitter, I keep getting this error:
-UndefinedLanguage:new_airi_code_error_other : 100222-
Can u check the store from where u downloaded the game and check if there is any update
@wooden fiber are there any updates in the store?
Which device are u using?
iphone 7

I told u other iPhone were also having some different issues
cut off the end that time for some reason
Can u try reinstalling the game
its a different issue though
Yeah like iPhone in general have different problems
Which android isn't facing
tell me if it works after reinstalling
Hey everyone, is there a way to retrieve lost accounts
jp azur lane
better off asking in Azur Lane English Community server, issues vary per client
@vocal heron did you originally bind the account?
@vocal heron if u have ur Username and server u have email Yostar for the account recovery
It also did the same thing when I used QooApp through Nox
I had to reset to factory setting and no
do you recall your username and server then?
is there at most 1 Android "OS" out there that can still work for the recent version of AL? Literally unplayable for me and still lagging.
Try Mumu I believe it works better than others
@topaz sky reinstalled, same thing
Do u know ur Username server and UID? @wooden fiber
Right now the best u can do is report the error through AL JP site but that will ask u for ur mail username server and UID and then only u can submit that bug report @wooden fiber
@spring grotto Regarding to my questions, yeah. I think I forgot that I put them in Auditorium. Thanks for the response anyway 😁
The update was 1.5gb and I heard that it won't compress that 1.5gb? Which making the game's overall file size more than 3gb?
No it should replace the old one which is 1.3 gb and the new one is 1.4gb @latent turtle
So it will only take 1.4 gb of space
Damn, it didn't change anything, still stuck at login screen
Android
Did u check the store for that extra update
I did
Sort of having the same problem. Just installed it on a new phone (android) and trying to login through facebook
So is it like infinite loading screen when u login through Facebook
Okay give me 1min
Would that solve my current problem?
@balmy ether which device are you using
An Advan i5C plus
I would say, Just Make a Yostar Bind since This is a Yostar Game(really ez to do as well)
Twitter is also nice
Unless, the bind is not the problem
But, Seeing you can't log in is strange
I've never had problems with my fb bind since 2017
Switching devices every now and then
Ummm
Im sure you tried restarting the game?
@balmy ether can u check the store from where u downloaded the game
Hey, don't know if this is the right place, but is there any way I can delete unused server saves?
You mean like google playstore?
@peak spruce Don't think so, Just always bind your main account to your email, and don't bind the others. Just ignore the unused ones basically
@balmy ether can u uninstall the game and try downloading apkpure and download it from there
But I haven't bound any but the Washington server, but even after deleting and installing they are still there
Shit
One more thing do u like do Ingame purchases
U have it binded right
Restart the game @light plover
I'll update in an hour or so
Okay
doesn't fix it. happened after the update
Mxd Sans use the repair option in settings
Repair the game from settings and then restart the game
Yup can u close the game completely and check
laffey did some weird sh!t

Is there a difference if I link my Gmail/Yostar (whatever it is) from the main screen or from the in-game settings?

Not really
Not sure about that
But I believe the one in login screen is for ppl who already binded there account and want to get that back
Whereas the one in settings is to save the progress u made in the game
Man, I just want to start a new save without borking my main, why is this so complicated...
Wait what exactly do u want to do
found the culprit. somehow the game was put into deepsleep mode and another app claimed the memory, fkin' up AL's data
@Eagle I let friends try the game on the other servers to see if they would like it, now I want to start a new save but I have no free slots
Huff so is it working now Mxd Sans
after a full device restart, yep
So u want to delete or not delete the account and make a new one to start over again?
Guys is there a way to re log in into my account I binded it to Facebook but whenever I try to re log in after getting a new phone (Old one was stolen miraculously) it either just loads forever or just shows a black screen. 
Aha!
get the facebook app installed
@topaz sky APKPure? Why? I think all app store was same
Ppl had problem in playstore if I am correct most of them atleast
and use the fb app to login, not the web page
@Eagle I want to keep my save on Washington (my main save) and I just wanted to know if there was a way to clear the data on the servers I don't use so that I could start over on another server
The extra servers are filled with accounts my friends made to test the game at work
@obtuse rock right now we still dont knwo the fix for infinite loading screen
you already start fresh on a new server
and keep your data on the old
just select another server when you boot the game
No I think he has already played on different servers too
@light ploveri do have the app and it still unleashes the unlimited load g works
I reckon this infinite load problem comes out after the 1.4gb update?
Try using VPN if possible
@light plovertlThe what?
the server the app contacts to get a name instead of an ip
Not very tech savy guys(Ironic considering what my job is)
instead of xxx.xxx.xxx.xxx, it gives facebook.com
Greetings, i have some questions regarding a recent problem, as you migh know emulators have some sort of API problem that doesn't let you use your binded account, i heard that the work around is having the latest Twitter or Facebook app installed and login in it before login in Azur Lane, the problem is... LDplayer Twitter App stops working inmediatly after i open it, and in Nox the App flat out fails to install.
Older enough versions of Twitter work for installing but not to open Azur Lane with my binded account, any help? it seems that my problem is Twitter more than AL in this case but if other people can do that work around in these same emulators then someone might know how to fix it.
switch to MEmu
Guess I'll wait, I don't wanna waste my data internet
So, as far as I can tell, it's impossible, right?
so long story short for people who don't know
a DNS Server works like this
Device - "ay yo where's site.com?"
Server - "it's at xx.xx.xx.xx"
Device - "ok i'ma connect to that"
U will probably have to email them to either remove one of the binded accounts and use that account in login screen and start playing
and most ISP (internet providers) block asian addresses
so switching your DNS could most probably be your fix for login
@Eagle I tried that actually, never got a reply back
It will take 6 to 12 days
Hello there question here, how do I know if an emulator uses the x86 or the ARM framework?
@Eagle that was a month ago
it uses x86 by default
Okay that's weird then how have u binded the account with for other severs
Hello, the latest version of Twitter is supposed to be able to work in Nox, right?
@Eagle On the main login screen I linked it with my Gmail (or Yostar I guess), but I originally only linked it on my main account, but for some reason the others follow along
Okay do u have Twitter or Facebook?
Shtlit I was between level 80 and 90 I think it was 87 and had several in game purchases and kaga and Yuudachi.
Is there really no hope for me at this point?
did it take your money?
Would having my in game purchase receipts help in any way?
ye, send those to the support line and tell them what happened
@Eagle I had one on my old account, but it got deleted randomly for some account violations that don't exist (never used the account)
Not comfortable with them asking for my phone number so I haven't made one since
@obtuse rock u will just have to wait for 1more day until all the problems are resolved by support team and by that time I believe it will start working normally again
I hope in 1more day all the problems will be solved
@topaz skyGod I hope your right.
I already miss my Amagi and Nagato.
@peak spruce in the login screen use ur FB or Twitter and then choose the server u want to go in then u should have a new start
Or if you have alternate email use that
@@obtuse rock can u send a screen shot of how it looks like when u have the problem
Hmm, alright, I would have to delete my game right?
no
U dont need to delete the game
just restart it and login with something else
Oh, so I can just change the linked account on login! I was not aware of that
Yeah but u just have to use some different email or if u have FB or Twitter
Thanks for the help
Have a nice night everyone
hi smol question. am i the only one that has a bunch of lagging problems with emulators ?? i use bluestacks and memu but both are lagging like crazy
update the game and set another core to MEmu
@obtuse rock can u check the store where you download the game from if there is an update
i have 4 cores and 4gb of ram on both
use opengl
I already did just before logging in.
imma try that lemme check
I think im being ignored... ok tell me if i star a new game and pass the tutorial battle agaisnt Bismark if i bind that new start to my old Twitter i get the old account back?
Nah I believe it's gonna be laggy for some days cuz now it uses Arm framework but the emulators depend more on x86 framework which is now removed
BS is using openGL currently
And downloaded it on qooapp since Google play was being uncooperative
MEmu with OpenGL. if i'm not wrong, it defaults to DirectX
Which device do u use
@silent estuaryNope
and disable those two
Huawei phone
@silent estuary on the tittle screen press the twitter button instead of getting into the game and it will log into your account
@light plover ok i´ll try that thanks a lot for the hand
np
well, for anyone with the iphone x issue, outdated ios is the problem..
@stray portalYay for twitter users dammit for Facebook ones
@silent estuary when u open the game in login screen there is Twitter on left side click on it and login and select the server u were in
updating to 13 fixed for me
yeah, they changed to another sdk to comply with Google's regulations
Okay thanks a lot Kira for telling that
@obtuse rock what do you mean ?? O.o
@stray portalAt least they can log in to their accounts
omg i got it sorry im dumb its late hahahahah
what's the new "SDK optimization" update on play store? any increase performance on emu user? coz I'm using memu, nox, and LDP all still laggy.
Yeah, that is what i've trying, i heard that to pass that you need to have the latest version of Twitter app installed, but that app either fails to install (Nox) or stops working after being opened (LDPlayer)
hmmm you could try using another emu, or maybe the instance of nox is not the latest android version
nox is having some problems with azur lane since the last update it seems
yup thats why i moved to bluestack and now to memu
so it's memu better than bluestacks atm?
switch to MEmu or manually install the 5.1/7.1 update
yep, MEmu better
Bluestacks doesn't have an ARM Fallback mode
so the game lags
Things have come around it seems, i ditched MEmu long ago when FGO stoped working there.
@silent estuary can u check the store from where u downloaded the game if there is an update
you could always go with android-x86 distros
like PrimeOS, or POS DarkMatter
android-x86 has integrated ARM emulation
Thanks, i will try first updating LDPlayer to the latest Android build if that is waht is stoping Twitter from working.
If there is an update download that it should fix the api problem u are having
I will also try that.
it won't if you're running 4.4 or lower
Try that first pls
I'm using LDP and memu both definitely better than nox and blues tack
never tried LDP
Azur Lane v 3.1.13, that one right?
I am not sure let me check
on my LDP stable 60fps occasionally fall to 50 but still fluid tho
set it to 2 cores
and 2gb of ram or more
Yes @silent estuary
it's android 5.1
it doesn't need more than 2 cores & 3 gb
@topaz sky Many thanks! i will try that update, it will take a while to download.
Hahh
oh, for EVERYONE who uses an emulator
please tell me you know how Virtualization works
if you help so much like that just keep getting bored cuz you pretty much save some ppls account now hahaha
and you have it enabled
ñyu i do not know senpai n.n
i'm at work most of the time, and now that i have a free weekend i have no idea what to do
it's a BIOS setting
that greatly increases the Emulator performance
hahahah i totally get you, my whole week was a mess with my job and now im like well i got nothin to do tomorrow dang it hahah
the project was delayed, and now i got too much free time and no more overtime
I think u have to restart the pc/laptop and u get that sea green/blue screen where many stuffs will come up then u have to enable virtualization there
Yeah I actually forgot how I enabled it
latest processor enabled VT by default
false, they don't enable it
i should try to enable that or check if it is enabled which i think it is
it's a motherboard setting, not a cpu setting
fb app installed?
Unlimited Black Screen Works
Hmmm
Yep everything is installed and updated to the newest one.
I thingy only choice now is to email the Devs
what's your region?
Sandy?
not server
region
Apparently nothing is gonna happen until Monday comes cuz staff will be gone in weekends
NA, EU, etc
Oh EN Philippines to be exact
maybe you got the CN version of the game
try changing the DNS
I've only heard bad things about the ISPs there
Nope double checked its EN
ok then try what MxD Sans says
enable warp+ too
and youre right the ISPs are not the most user friendly in Philippines
@stray portalAthat I know and frankly hate
@light ploverWhats is that for?
that is an app that emulates a vpn
when in fact it changes your dns
OK let try it for a minute
forgot to tell you, turns out it was the Root Mode that was enabled, now its running buttery smooth
thats the only thing i changed
MEmu uses a shitty root implementation
giani, you should look into enabling VT-x or AMD-v (depends on the processor)
yup i can tell now it was lagging so much in one point i was thinking that my pc was thermal throttling the manjuus out of it
So did it work Albany
i got intel but if im not mistaken i did checked that a while ago and i think its enabled
@light ploverTried it still stuck on Unlimited Loading Works well smuck I'm toast
enabled it in-app?
open the app and turn warp+ on too
can i check if i got VT other way than looking into the BIOS tho ??
yup it is
dang you got close to 4GHz hahah the closest i got was 3.75 mind you i didnt try doing anything, just boosting by itself hahah
i am thinking of moving to AMD since my pc is getting old
@light ploveryep did everything right I'm just fucked at this point.
Time to email the Devs.
Luckily I kept my receipts.
intel is just falling behind so much
it's much better & affordable compared to intel & nvidia
@obtuse rock I don't think emailing them for bugs is right thing to do
you got full amd ?? GPU and CPU?? hmmm those numbers youre telling me are luring me too much, how do cool it tho ?
Plus they will be back only by Monday
yeah, full amd
you need to get a good cooler tho', the stock one won't do
yeah but you got WC or air ?
And usually we are supposed to only email them if u have lost ur account
..... What is this channel even for tech support or tech talk
both
hmmm air and hitting those high numbers, cuz i was already planing on moving to WC and i feel like AMD with water cooling could be amazing
i wanna move to liquid cooling soon
i just got carried away talking to him to be honest hahah
oh, and
those numbers are there since mid-2015
that's just how advanced amd is
24gb of ddr3 ram
Reinstalled, via Apkpure as adviced. Quite unsurprisingly, did not work
i emailed yostar once saying that i was angry cuz i couldnt get hiei chan and zeppy just out of a bet i lost with a friend and the reply was so cute and fast from them hahaha
Huff

Then I guess u will just have to wait for tech support to be online
hm... try disabling/uninstalling the fb app
@balmy ether could it be that your google account is set on the wrong country ??
wait i said nothing
Someone like Kawa or Toaster
sorry
and login into the integrated web browser
can't do much if i can't check the issue myself
you could get into one of the voice chat with him and screen share to help him
and now that i say that i actually never saw ppl on the voice channels
so you just answered your own suggestion
plus my throat is really sore and i sound like shit
Fb uninstalled
hahahah not really i was contemplating that even tho we are all in a discord server we dont get into the voice channel hahaha
HAHAHAHAHAHA
sorry to laugh but thats just a really funny way of saying that hahaha


HAHAHAHAH the lusty class bouncing

waiting for the day illustrious has her own Live2D
the physics level ARE SO DAMN HIGH !!!!!
Javelin in a wedding dress keeps moaning while I chat
i have nagato infront of me and the more i look at her the more i want one of those spirit dogs to pet hahahah
I got myself an Oculus Quest
already modded the hell out of it
And the other day I was playing AL on it
actually works better than you would think
i wish i could do that while playing VRC with friends hahaha
i saw that and i was like OMG thats the coolest thing ive ever seen
you can tho'
no i cant hahah i dont have a headset yet hahaha
hard to setup, but it's doable
get a quest too
best headset atm
portable, and you can tether it to a pc so you can play steamvr games
is the quest good tho ?? cuz i was aiming at the index cuz i heard those are the only one that you can look at the sides and not see blurry and wanted to do a lot of sim racing with them too
imma look it up cuz i know its way cheaper that the index
does it have hand controllers ??
it has the oculus touch controllers
but it will soon get the hand control too
it will happen by the end of the month
I miss my Gentry Knight
wait... cleveland got L2D?


wait if cleve is your bro, does that mean that if you slap her bASS you have to say no homo too ??
only get the 128gb one if you wanna get movies onto it and watch them in a vr cinema
Ain't nothing gay about that
else the 64gb one is good for pretty much anything

HAHAHAHAHAHA
you want your ass to be slapped?
i was just kidding hahahah my girl friends used to do that to me and i was so uncomfortable about it hahaha
Okay
normie
Just gonna pretend I never read that
i had to joke about it tho hahahah i couldn't help it
damn normies
hey its not normie when a girl slap your ass and then say that you got a better rear than her hahaha thats the awful part hahah
i dont know how to feel about that statement hahah
you got a gf
you're a normie
@topaz sky currently 47% on Nox, im not sure if you will be around for me to tell you if it works by the time AL gets fully downloaded.
i get along with women than men for some reason, maybe is that i like to go shopping and all those "girly" stuff that harms my manlyness insert sexist comment here
guys! help!! my game is stuck!
I stumbled with a very... peculiar tech support conversation it seems.
hahahah a really friendly and peculiar one fits better
how can we help, Shey?
@radiant mulch welcome to tech support sir how can we help
just stuck at here!!
tried rebooting the device?
yes many times!!
do you have your acc linked?
op!
emulator! Prime Os
mainline
did it work before?
yes! totaly fine!
did it happen after the update from play store?
you should have something about ARM in your Settings
arm support or something like that
they changed the toolkit they were using to build the game, to comply with Google's requirements
and now the game is arm-only
in the settings app
not the AL app settings
ARM
Just to confirm, if I see a Mikasa loading screen, I need to delete my cache or reinstall?
yeah, keep saying unable to load mission config
okay
delete the app data and relaunch @junior sun
yup, was afraid of that, thanks
i guess
try toggling it off & on, then reboot
i didn't enable it
okay! i will do that!
or maybe i should try to install prime Os again?
that won't be needed
and if it still doesn't work after reboot, after updating everything from play store, delete the AL app data
okay
i just rememeber, do you know how to make the triggers works on memu @light plover ?? im talking about the xbox controllers LT and RT
Hi Guys, Can I ask if I can remove Yostar account connection from AL? Thank you :>
you can remove it, by binding another AL account to it
@stray portal x360 controller?
For example, I connected to twitter and Yostar, so to change it I have to login by another twitter account right?
reset the app and start fresh, then bind the unused link to the new, empty acc
then restore from the other one
Think you would have to clear the data if you want to use a different account
but i think it will restart your game and make you start from 0
yeah
Though I forget if you have to completely reinstall or just erase data storage from your phone settings
x1 is still buggy
just erase data
erasing the data is literally a reinstall without the need to redownload it
thats sad then i used to use the triggers when i played on nox but when i moved to BS couldnt use them anynome and same with MEmu
Why can't AL just bind with playstore account like other games? 
Sorry for slow understant >< I meant, I connected to Twitter and Yostar to my current AL account. So I have to disconnect Twitter account, and bind another Twitter account, then Yostar also removed with the old Twitter account right?
hey guys, might be a dumb question. im currently playing on the en servers, what happens when i try to play this game while im in china, would i be forced to play on the chinese servers?
@topaz skyat this point I may as well have lost my account.
Not even 100% sure I binded it to my Facebook.
Memory starts getting foggy when more than 2 months has passed since I did or thought of something.
Yes, Astral
you won't be forced onto chinese servers since your app is in EN
I see, thank you guys so much :>
There is problem with my twitter so I have to look for another way to save my account xD
go with yostar acc
@stray portal i see, tyvm
and gmail
i dont get the manjuu manufactory missions, do i have to use oil and thats it ?? cuz the bar never moved
yeah, just use oil
and you get a production item every day
and do the daily tasks
Thank you thank you :3 :3
ow ok cuz compared to other events like that theres no marking that tells you how much oil have you used or how much you have left to use for the next goal
It does and u can check the reward
in rewards
Yup and the bar does move
mines been like that for a while hahaha
use a fk ton of oil and done
and ive been farming affinity so i used a bunch of oil recently
@balmy ether imtoaster and Kawakaari if I am correct
Okay
oh, and collect oil from canteen
Kawaakari
@light plover I love you man uninstalling the Facebook app did it.
Thank you so much
i also just read that here in the EN server the furniture has the Pocky branding removed ... why??' they sell here too why did they remove it ??
np m8
Though now I missed a day for the Belfast costume
you can rush it tho
Yeah first mission is 5 battles and 2nd one is enhance gear 2 times so it's pretty easy too not like do hard stage 3 times
If we can even login at all
Bob, get https://play.google.com/store/apps/details?id=com.cloudflare.onedotonedotonedotone&hl=en and enable it with 1.1.1.1 & warp
then try to login without the fb app
Just delete the FB app
Now I just hope they ignore the email I already sent lol
i recommend binding yostar with a gmail account
@MxD Sans#3996 I'm doing that straight after work
@topaz sky Well, in Nox the update makes the game to be struck on the Loading after authorizing Twitter, i will try LDP... tomorrow.
Okay try Mumu or Memu first
the f is Mumu
Idk what the other emulator is called
MEmu
oh, MuMu is an emulator too lol
https://mumu.163.com/global/download/en/index.html
Play apk on PC with best Android Emulator - free MuMu App Player. Be compatible with Windows, and faster and more stable than Bluestacks.
Okay then try Mumu
Apparently that works better than Nox that's what I got to know from one of the person
Idk anything abt these emulators leaving Nox and Bluestacks cuz I can only use my laptop on Sunday onwards
So I will have try them out myself once I get my laptop
This is what one of the person told who used Mumu
At least in this emulator I can do the commissions and the rest, since in the other emulator everything was very slow and it was stressful to wait for every click I made.
the truth looks pretty good now that I see it, now it's playable, I went to the pvp section and it doesn't look so bad I can see the fight with 30 fps, it's really much better than nox
the huge latency happens if you forget to turn on VT-x / AMD-v
Well I honestly don't know but for some reason on my mobile first it used to laggy but it's better now idk how
I don't think so
could be. what phone do u have?
It's quite low spec by today's standards
Advan i5C+
2gb/16gb memory
1.23ghz quad core
With Oreo android
that cpu is kinda bad
OK hmm it might have problems
i have a nexus 5x and it barely can keep up with the game
Same here it lags a lot when I do airstrike and all
yeah
even after overclock
i have to keep it in the fridge for 10 minutes after a play session
slide it in under the milk jug
Guess I'll give up playing on mobile and start using emu
I did
then reinstalled it
2gb is low for android oreo
even after debloating
It's a cheap backup phone, cause my main got busted
and I got no cash to buy a new one
understandable then
Huffff
x86?
Hello I have a account related concern...
If a player didn't play for a long time, do you delete the account from the server after a specified time of inactivity or you keep the account in the server?
you select at boot time if you wanna start windows or android
It will still be there
Should be safe, Malim
and reboot each time you do the switch
I was inactive for more than 6 months and my account still works
But u just have to login with the same account u binded it to
Sounds like a bit of a hastle
i was inactive for a year and it was fine
i see
it is, but once you got everything in check, it's a godsend
since it's not emulation, straight up android on a pc
or if it's a laptop, you could try ChromiumOS + Chromefy
It is indeed a laptop
MxD aren't the android OS not working anymore
emulators based on x86 don't work, not OSs
since android-x86 has an integrated arm emulator/bridge
that does the job really well
oh, and
@balmy ether
you might be interested in this to replace windows altogether if it's an older laptop without dedicated graphics
worth checking this out https://github.com/imperador/chromefy
since it's literally google's work, it works flawlessly once you installed & booted it up
bruh
I work in this domain for years
since i was 11, it's my passion
native bridge works with no issues on android-x86
Idk
and 5-10 fps, sounds like no virtualization
most people just install random things without properly setting 'em up
Idk whether they enabled VT or not though but I assume they have
like just earlier, someone that had a bad framerate because of the root setting
Cuz it literally asks u to turn on VT before starting the game everytime
you would be surprised how many people ignore that
It's probably cuz most of them are not tech ppl I assume and just did not bother to do anything
Haha yeah I guess so
Well once I get my laptop tomorrow I will check myself how it works on Nox
don't waste time with nox. it won't work with the last AL update
you'll get API Level Mismatch errors
get MEmu or another emulator on 5.1 or higher
Hmm okay
memu has been quite stuttery for me. is there anything to do to improve performance? got android 7.1 and hardware virtualization is enabled for me
(set to 12gb space)
and for android 7.1, you'll need to give it 3072+ mb of ram
and if your computer can, give it 3 cores
yeah about the 12GB used...
what happened I only have AL installed
what the actual f
what did you download?
what other apps do you use on the emulator?
@light plover I think my laptop is about 6-7 years old now
windows reports less than that for the disk I think I'm currently using
oh, then did you manually set it to that size?
you should drag it down to 15gb if you can
I can't drag it down. I'm only able to make it higher haha
looks like I'll be reinstalling memu
then i recommend resetting the emulator
alright gotcha thanks for the help
and stay on 5.1.1
hi. I updated the game now and tried to log in using facebook and twitter but the game get stuck on "loading..." anyone have an idea ? http://prntscr.com/pxqpmw
emulator?
NoxPlayer
Nox can't run the game anymore, since the new API update
i recommend switching to MEmu
Thank you!
np
bugfixes
Mxd check if u also have a update
I think they added one more fix
Do u have any updates?
Hmm
had one this morning tho'
last update 15 november
I bought the 30 day pass, got an error. Got an email confirmation from apple that the money is gone, but bc of the error in the game, nothing shows up in-game. What to do?
oh, and bob
look into Chromefy with a FydeOS image
I've been reading up on it
I'm not too comfortable with the idea of changing OS though
@junior dove send an email to the support team with the receipt of the purchase. it will be answered by next weekend
so everytime I launch AL on nox, the game immediately crashes when I login, but then when it restarts it plays just fine
@light plover what’s the email address?
@brittle grail last update changed the SDK, and nox got some major issues with it since it's running in x86 mode & on android 4.4 by default
I thought nox was "widely accepted"
not anymore, since Google is forcing the SDK change on all playstore apps
is there a setting in nox I can change?
you can manually install 5.1 on it, from the multi-drive manager
but it will still lag, since it runs on pure x86
my game runs just fine, it just crashes the first time when I log in
like, it immediately restarts the app when I login, then it works okay I just want it to stop doing it at all
@topaz sky i gotta go, can you help them out?
Okay wait what's happening
ok, reinstalled memu, and just used the default 5.1 android for AL and the performance seems very stable for now 
thanks again
@brittle grail can u check if there is an update in the store where u downloaded the game from
I've updated the game completely from the store in nox
Can u check it again if u don't mind
and when I login, it says Azur Lane has stopped working then immediately restarts the app and runs just fine after
and I can't switch emulators, bluestacks is a no go for me
Okay can u tell me when was the last time u updated the game
Uhh hello?
prob some extra stuff dont pay much attention
I updated the game yesterday
Okay check the store again
Okay... Weirdd
yeah a lot of ppl been taking screenshots of that hahaha
I think only playstore had this weird bug
looks funny tbh
It's annoying though if that happens to you
This is actually i have 2nd time like this
play store is known for that bug
showing you the size of the last completed update, be it for any app
hi. I updated the game now and tried to log in using facebook and twitter but the game get stuck on "loading..." anyone have an idea ?
Sans told me to try mumu but it didn't work https://prnt.sc/pxqvq9
gotta go now, ping me if i'm needed
nice meeting you Sans n.n
@light plover
i need to go out in 3 minutes
@lost tide he might have said MEmu not mumu
take your time
But still should have worked on Mumu too
i really need to go. see y'all
gon' see a relative at the hosp
did you update it right ?? i mean from the store
Okay bye
take care Sans good luck
Check again if there is a update in store
I just downloaded it from apkpure to 3.1.13
Okay check apk again
Um......I have an issue
if you have your account linked you could try re installing it @brittle grail
I do
Xana can u check if u have FB app installed if it is installed delete it
@pearl orbit we re here to help n.n
I never use it
uninstall fb @brittle grail it causes some weird problems
Literally every 5 seconds.... I get a message saying "Connection to play services failed"
Is it just faulty internet or should I be worried? lol
@pearl orbit go to the store and check if there is a update
prob is your connection @pearl orbit
I'll be back in a few hours
Okay take ur time bro
okay I'll do that @stray portal
@light plover take your time dude thats important thing you gotta do
I'm sure my game is at the lasted update, any one can give me a tip about what to do ?
@lost tide we really don't know what's causing the screen freeze till now
Do u have FB or Twitter installed
Ahhh I didn't notice I had to update again after I did a day ago
Thanks lol I'll see if it works now
Yup np
no.. the first thing i download on the mumu was azur lane
No just check if it's already installed though
It might be already installed with the emulator
you could try re installing it as a last resource before
Well the problem is tech support main members are all offline right now
i know its tedious cuz it takes long but maybe it will fix it
ok, thank you all 😄
Ok now
Everyone get MEmu instead of your emulator
Scroll up to see my tips for settings
Do NOT upgrade it to 7.1 if you're not sure your computer can take it
Do NOT install the Facebook & Twitter apps
If you have login issues, get the 1.1.1.1 app from Play Store and turn it on with the setting 1.1.1.1 + warp
And use 2+ cores
But this is only for ppl who have low fps right not the login freeze issue
For 7.1, 4 cores are recommended, but 3 should do
The login issues are fixed by 1.1.1.1 and by deleting the FB & Twitter apps
Most of them anyway
6 gb
Okay then it should work fine I guess
If you don't use any other ram-intensive apps running, go with 3 gb for MEmu
I don't use it for anything else, except internet stuff, discord, and azur lane
And set 2 cores for it
I don't know the cpu specs
it's an intel core i3 if that means anything, I'm not very computer savvy I'm afraid
Ummm go to settings
okay
It should say the number of cores & speed in gHz
Yeah, two cores are good
awesome thank you
I'll be waiting for results after you finish setting up everything
Check the store from where u downloaded the game
I'll give it a go some other time, it's super late for me now and I need sleep
thank you all for the help
@candid jay emulator?
Np
Nope android
EU
Linked with FB/Twitter?
Nope
Can you check the store from where u downloaded the game if there is any update
yostar?
@topaz sky did that already, no updates
Did you not link your account?
Hmmm
The Mikasa screen problem should have been fixed with the update
After the game boots, you have buttons on the left for FB, Twitter & YoStar
anyone here also getting stuck in an infinite loading after pressing the fb login in the loading screen?
Uninstall the FB app @sly ember

Yeahh
And login with the internal browser
It just starts a brand new game
Did u bind ur account
But I linked it to twitter
Did you select the right server?
Yep
Uninstall Twitter app if it's there
Just an infinite loading screen or a brand new game
And reset AL data in settings
K wait
And once u enter click on Twitter on the left side of screen on the loading screen and then select the server
Just restart the game
Already did that
Do u still have Mikasa loading screen
If you remember your profile UID, you can fill in a ticket with YoStar
But it just asks me to bind my twitter account again
I have to go, I'll try filling a ticket later
Thanks guys
Technically
But I think the update didn't roll out for everyone
The one in playstore
Yeah I guess the update itself has been bugged
I had 3 updates one of 1.32 and two 1.4gb ones
They rebuilt the entire game with the new SDK
They forgot to enable app patch mode and sent the full app each update
Huff well it's good it is replacing the old one not just keeping the old one and the new one
Well I will be back in 1min I need to check if my game is working or not
??????!!!
Update Google Play Games & Azur Lane from the Play Store
I can't update the game from Google play
Why's that?
The game is not released in my country yet
What country are you in?
Egypt
How did you get it? Aptoide?
The latest 3 updates are fked
You have to get the last one directly from PlayStore or from someone that got it from PlayStore
If you don't mind waiting a few hours, I will upload the apk for u to download when I get gome
OK I don't mind
@topaz sky you have the latest one from store, right?
Yeah my game isn't working properly it runs for sometime then I get a black screen and it goes back to the opening screen of the game with yongshi Yostar and manjuu logo
It's kinda messed up
Yes that's the same prob of mine
Welp, can't do much with my phone, I need to get to my computer
@bleak plover i use Orbot ! i just connect it to Play store
I will just open the game for dailies and wait for support team to fix the problem on Monday
You need to reset play store after loading in orbot or any other VPN
For that to work
@light plover i was having trouble! so i updated Prime Os! rite now i'm making the dowlnoad of AL
Is aptoide any better to download this game though I did use aptoide before and it was decent but not for downloading this game
Don't forget about Google Play Games
So u mean if I used orbot I will be able to update the game directly from Google play?
hello, i can't login to my account which use google play games.
@bleak plover yeah! or just use another vpn if u want to! the game is not released yet in my country as well
So If I did that the game will run again?
does AL not use Google play account anymore?
This one? @radiant mulch
@candid trellis AL never used google play accounts to save your data. instead you need to bind your account to FB, twitter, or YAS (your email)
yeah! i guess it will work! if don't try another vpn!
Okay @bleak plover can u open the game
Then go to settings and click on repair
Idk it suddenly started working fine for me now
After doing that
Ok will try
didn't AL use google play account at first UI?
cause when i uninstall it and install it again, my account is stil there
no, it doesn't and never did.
if you didn't bind your account to anything you'll need to email CS and they'll help you recover your account.
you need either your UID or your username and what server you play on.
And idk how ur account stayed there
@topaz sky it didn't work up with me
I will try this orbot
i do a full uninstall at that time
the cache doesn't keep your save data. (also please keep random chatter here to a minimum.)
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.
can i report without UID? cause i never ss my profile
yes. as long as you know what your username was and the name of the server you play on they can still help.
alright, i will try it. thank you for nice respond😁
But remember that it will take them 5 to 10 days or even more to recover ur account
OK I downloaded the VPN what now?
ok, thanks again for the respond 😁
sigh no a response from CS will take around 8-12 business days.
Huff each person keeps saying different no of days



