tech-support

[spring grotto]

@snow osprey a hotfix was just released recently. Please try fully closing the game (maybe even restarting your device) to download it

[flat egret]

Just this and then it dies.

[noble marsh]

@spring grotto same problem after restarting + clearing Al cache D:

[carmine hedge]

Bruh trying to aim barrages on an emulator is hard af

[golden pilot]

Is there a way to fix part of the UI being blocked by the camera notch? The UI settings don't help

[sour marsh]

@everyone guys if ur using emulators I would check first to see if u have the most up to date version just my 2 cents ✌️

[dense pier]

For those who's encountering Mikasa and Unlimited loading screen, try to delete the cache folder through your file manager if clearing the apps cache is not working

[flat egret]

It is but thanks @sour marsh

[weary scarab]

@tiny sluice After i updated my phones software my game worked, i also had a little patch as well

[real stirrup]

Hi my friend is having problem with the game, he got new mobile and when he login on the account he start tutorial and are level 1 again. any clue how to fix this? (server Sandy, his account is binded with facebook, he could login on his old mobile and on pc(nox emulator) with no problem but on his new phone he get tutorial

[noble marsh]

Also, game size keeps going up. went from 2.6 before first update to 3.8 and is now at 4.11 GB

[native sphinx]

I just got kicked out lol. was there another update? XD

[misty crow]

@real stirrup ask him to check whether he's on the right server

@native sphinx patch to fix affinity bug

[lucid jungle]

clear data seems to work for me, the guy with mikasa loading screen

[native sphinx]

@misty crow oh, ok. ty

[feral spindle]

Someone ?

[tiny sluice]

@weary scarab still broken for me

[real stirrup]

@misty crow yes he has selected the server he has been playing on sandy but still get tutorial new account

[fallen root]

You have to log into Facebook before you log into server.

[mental sentinel]

Hello, I had to update the game with an APK and this happened

I can't play

[misty crow]

Need to reinstall

[weary scarab]

@tiny sluice Have u tried reinstalling?

[tiny sluice]

@weary scarab yep, tried multiple times with rebooting in between, and also trying without logging into account

still crashing when I try to tap into game

[velvet ibex]

after making some space on the phone i reinstalled the game but now I can't reconnect through twitter, it gives me this error message

[weary scarab]

I this time didnt work i was going to restart my internet

[velvet ibex]

anyone knows what to do?

[warped rose]

@mental sentinel As long as you have bind your account, attempt to reinstall

[weary scarab]

And try clearing my cache for the game

[warped rose]

So many problems after update ......

[misty crow]

I mean

[mental sentinel]

I'll try to do it, I hope I don't lost anything

[tiny sluice]

@weary scarab F, good to hear it's working for you now though

[misty crow]

The game was essentially changed to not be on x86

[weary scarab]

@tiny sluice

[warped rose]

If you lost, attempt to contact the developer directly @mental sentinel either through tweets or support ticket or somewhere in this server

[real stirrup]

@fallen root do you mean be logged in on facebook or soemthing else? cuz pretty sure he is logged in on his facebook account

[mental sentinel]

@warped rose let's hope I don't lose anything, I play this game since it got released in NA

[warped rose]

[proper prairie]

Anybody know why Taihous Skin does have missing Animation and Quotes??

[misty crow]

Try restarting the game

[proper prairie]

She does have less Quotes and less Animation back then when i bought her wtf

[misty crow]

It might be related to the affection bug

So again, try to relog

[fallen root]

Have your friend log out of AL, thenlog into Facebook from the first screen. After the first tap, the Facebook option disappears and the Server select screen appears.

[misty crow]

There's a new 12mb patch

[somber herald]

Who knows what is BGM feature in secretary menu?

[proper prairie]

I checked her details and it isnt showing her old quotes etc.

I alreaey updated the game

Already*

[fallen root]

Do this in-game, not on Facebook.

[real stirrup]

this screen?

[gleaming hollow]

This is exactly exclusive to this game, but why do I have to use wifi to download any patches that are bigger? I have a unlimited data plan and it feels rather inconvenient and dumb to switch to wifi which has slower speed and less reliable in general

[fallen root]

Yes

[gleaming hollow]

Sorry if this isn't exactly technical

[mental sentinel]

Well, I'll reinstall my game using the last APK

[gleaming hollow]

just curious

[misty crow]

@gleaming hollow mobile data downloads in packages, and not wholesale

[warm kelp]

How do i reset my secondary password?

[misty crow]

That causes corruption in game files at times

@warm kelp need to email cs

[gleaming hollow]

ah so it's just more unstable if I use data and could cause problems then? I see

[real stirrup]

well typing it for him to try

[gleaming hollow]

Thanks for answering

[proper prairie]

I have no clue why the Skin that i paid for is now different

[misty crow]

Yes it could cause problems

@proper prairie for now try to report a bug

[warm kelp]

@misty crow what should i include in the mail?

[misty crow]

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[misty crow]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

@warm kelp ^

[mental sentinel]

If I have my account binged to twitter and Facebook, nothing will happen after I reinstall the game, right?

[warm kelp]

Thanks

[misty crow]

Yes

Just log into the correct server tho

[mental sentinel]

Thanks you

[noble marsh]

3 full reinstalls later and it magically works. still filesize is at 4.11 GB which i think is a lil much? idk.

[hollow smelt]

Why does its say 455mb when i download it, then it consumed 2gb of my data

[lucid jungle]

AL seems to behave weirdly around notch now

[sterile magnet]

Solution anyone?

[cedar silo]

Hey. I have already downloaded the game twice from google play. But at startup, after showing the logos, I just have a black screen. Nothing helps. There was no such problem before the update.

[misty crow]

what device are you using?

@cedar silo

[cedar silo]

Honor 7a

Before the update, everything worked

[mental sentinel]

@sterile magnet it happened the same to me

[spring grotto]

@sterile magnet Try restarting your device and clearing the game's cache firstly to see if that solves the issue as your game is out of date and/or corrupted. If those don't work, you might need to fresh install (preferably over Wi-Fi)

[misty crow]

@cedar silo try reinstalling for now

[cedar silo]

I already tried to clear the cache and completely reinstall the game, twice. It did not help

[pulsar spindle]

Hello, this is player USS VallyFord- UID 67190432. This day 3 I been muted by someone in room 2 for no resaon

[fallen root]

Orchard, the devs don't care, you're on your own.

[pulsar spindle]

It getting old, some butthurt Snowflakes have more right in this game or what

[spring grotto]

@cedar silo Hm...I'd say try using a different network connection (possibly also a free VPN) to see if that clears up the issue. If it doesn't, you could possibly try downloading the app from a trusted third party site such as QooApp or APKPure to see if those work to try and narrow down the issue

[golden pilot]

Any fix for the aspect ratio/UI issue yet?

[misty crow]

@golden pilot this slider

[past flame]

After update I’m stuck here in loading what should I do

[misty crow]

reinstall

[golden pilot]

@misty crowthat slider does not fix it

[misty crow]

screenshot?

[golden pilot]

Mine is at the minimum by default, and is blocked by the cam notch

[lucid jungle]

you need to move it to the maximum side

[misty crow]

^

[lucid jungle]

but still get blocked halfway by the cam notch regardless

I hope they can revert it to before update

[golden pilot]

That pushes everything further off the screen

[slim sparrow]

can't login after the new update on google play

[golden pilot]

Not my pic, but my issue is the same as this person

[spring grotto]

@slim sparrow Are you up to date on your Google Play version? Such as if, if you go the Azur Lane's page on the Play Store you don't see any update available?

[shrewd olive]

I can’t seem to battle

[slim sparrow]

i just updated the game

[hexed obsidian]

Is bluestacks good at this state?

[spring grotto]

@slim sparrow Gotcha. Just wanted to make sure. Can you open log mode on your device and then take a screenshot of it?

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[spring grotto]

steps to open log mode

@hexed obsidian It's in the air. Some say it does, but many say no. Mumu seems to be the most reliable for now

[hexed obsidian]

Gotcha

[spring grotto]

@golden pilot We're bringing up the camera issue to staff

[golden pilot]

Thanks

[slim sparrow]

amma try

[golden pilot]

It's not game breaking, just kinda bothersome.

[normal rapids]

Is there any advice on fixing the UI ratio? I know about the slider, but what ever the developers changed I can't the ratio back that I had before the update. I use a Galaxy S10e for context. Everything about the game itself is fine, but it's like.....the home menu UI just isn't spaced like it was before. The right side is no longer against the edge of my phone screen like it was. Now, I know the slider can expand the ratio so that it does touch the edge. The problem is that doing so puts the back button in the upper left right under my camera which is a problem.

[misty crow]

scroll up 4 messages

[vapid olive]

So google play update isn't safe right now with mikasa login screen keeps on popping up. Can I try qooapp/apkpure?

[spring grotto]

If you're consistently getting that issue from downloading it from the Play Store, you can definitely try it from those sites. But be sure to use a stable internet connection (such as Wi-Fi) when downloading the game if you aren't already. This can cause a lot of issues

[vapid olive]

I've been on mobile since day 1 AL and this keeps on reoccurring since around ashen.

[shrewd olive]

I can’t seem to battle currently for some reason

[real stirrup]

my friend tried the
You have to log into Facebook before you log into server.
Have your friend log out of AL, thenlog into Facebook from the first screen. After the first tap, the Facebook option disappears and the Server select screen appears.
Do this in-game, not on Facebook.
he still get the tutorial

[vapid olive]

@real stirrup check server he goes in

[real stirrup]

sandy

[spring grotto]

@shrewd olive Try fully restarting your device as well as clearing the game's cache firstly. See if that solves the issue

[shrewd olive]

Ok

@spring grotto it worked!

[spring grotto]

[real stirrup]

@vapid olive he logging in with facebook and selecting server sandy but still getting tutorial

[viscid lynx]

So, I updated via the play store, reconnected my Twitter, logged in to my server successfully, and then an infinite Loading message appears... anyone encountered this bug before? Galaxy Note 10+, if that helps

[misty crow]

Is your loading screen that of mikasa?

[viscid lynx]

It is the new loading screen, yes

[misty crow]

New one or mikasa

The new loading screen is NOT mikasa

[viscid lynx]

Its not Misaka

[real stirrup]

@vapid olive he never had this problem on his old mobile or nox emulator only on the new phone

[long skiff]

Apparently Genymotion isn't running its android devices through ARM architecture... who here is being able to run through emulation on something that's NOT Bluestacks?

[viscid lynx]

Did the same method on my Galaxy tablet, and everything works fine. But thats Android 7, the phone is Android 9, if that matters

[spring grotto]

@viscid lynx If you haven't tried yet, restart your device and clear the game's cache. Just to try out those simple steps first

@long skiff A good chunk of people have reported Mumu working well today

[viscid lynx]

I cleared the cache, and restarted the phone twice already.

[spring grotto]

Hm...maybe try a different network connection if it says loading. If that doesn't work though, you might need to reinstall as it could be a corrupted install at that point

[viscid lynx]

I can uninstall and reinstal fresh, see if that fixes it

[slim sparrow]

i was joining the wrong server sorry ... XD

i was joining lexington while my accound is from washington

[strong karma]

Hi

Can anyone help me please

I cant log in in washington

It only says network error

[plain tulip]

@spring grotto hv no idea why but apparently fb login has an error?

[spring grotto]

@strong karma Try fully restarting your device as well as clearing the game's cache firstly. See if that solves the issue
@plain tulip Hm...one sec and I'll bring this up. and what device you using specifically? And have you tried restarting your device yet?

[plain tulip]

OPPO ax5s

I'll try restart one more time

[spring grotto]

Try fully restarting your device as well as clearing the game's cache firstly. See if that solves the issue

[limpid bear]

I have the mikasa loading screen, as others have mentioned above, and infinite loading

Where do I clear the cache?

[spring grotto]

You'll go to your settings in your device, go to storage, find AL under apps, open up options for AL, and you should see the option there

[strong karma]

@spring grotto didn't do anything

[spring grotto]

Okay. If that didn't work, that seems to be just a full on failure to connect to the servers. Try restarting your network router or using a different one. If that doesn't work, try a free VPN to see if that solves it

[strong karma]

I'm using 4g of my mobile

[shrewd hatch]

I have the same API issue and unable to login to my account, for a bit more information: I uninstalled the game after the update was over, reinstalled from APKPure, downloaded about 230mb update in the client itself, initially I logged into the wrong server (Lexington) with my linked account too, then went back to the right server (Washington) but I still got the "tutorial" and not logging in to my linked account, friend apparently doesn't see me on friendlist anymore, will post logs in a second

[spring grotto]

Okay. Try using a different network connection then if possible. Or a free VPN

[spring grotto]

So you an "API" error and then you couldn't log into your account?

[limpid bear]

Cleared the cache then fully restarted phone, still back to the mikasa and infinite loading

[shrewd hatch]

yes, immediately as I press the screen to continue, it says API error but lets me continue again and I just get tutorial screen as if I was a new account

[limpid bear]

I also got an "api error", but when I open the game it says "login successful" lol

[verbal minnow]

I have slow internet and the download keeps stopping, should I keep trying to install it or am I risking file corruption by doing this?

it like stops and keeps going

[strong karma]

The thing Is, I can log in in avrora but not in Washington, I don't get it

[fresh gorge]

[round glen]

Same problem, tried restarting and clearing cache and nothing changed

[void bay]

i'm just curious but am i the only one who's crashing upon startup?

[spring grotto]

@limpid bear You might need to full reinstall at that point there
@shrewd hatch Hm...be sure you're using the correct social media account. If you are though, try logging back in w/ Twitter and get the log screenshots of when you get that API error

@round glen Same as Zoof then. You might need to full reinstall at that point there

[shrewd hatch]

I'm using Facebook, I don't have a Twitter, or do you mean just open the Twitter login screen?

[strong karma]

I think the problem is with Washington server

[mental sentinel]

It still looks like this, also the size is 500 mb

[spring grotto]

@shrewd hatch Sorry, meant FB
@verbal minnow It's not recommended, no. You can definitely still try it, but it's best w/ a stable connection

@mental sentinel The full app size is 500mb? If so, then there's definitely something wrong w/ the installation then

[limpid bear]

Alright, thanks ToasterStrudel

[fresh gorge]

Is google drunk?

Or a technical issue

[strong karma]

@ImAToasterStrudel I can log in in avrora but not in washington

[spring grotto]

@fresh gorge Google does that at times. It either displays the wrong file size or downloads some old extra files of the game

[fresh gorge]

I see

Thanks

[mental sentinel]

I installed the last version

But then

[verbal minnow]

I cancled the download and switched to download with my data, not only is it faster it's more stable.. wish I'd done that in the first place haha

[long skiff]

at least you managed to do it, my emu device will have to die and another will take it's place

[heady raven]

Any idea of how long it takes for the AL support center to respond?

Not in a hurry just curious

[spring grotto]

@strong karma Hm...well if you've already tried everything else (such as reinstalling, etc) then it means something wrong happened to your account on the backend and you'll need to contact customer support via email for them to look into it for you

[shrewd hatch]

Here's the logs after trying to login through FB

[spring grotto]

@mental sentinel Yeah, you might need to fresh install if it says the game is only max at 500 or so MB

@heady raven The estimated response time is 8-12 business days or so. But that is just an estimate

[mental sentinel]

@spring grotto

I'm using APKPure to find the APK since the game is not available in my country

Well, I'll reinstall it again

[plain tulip]

Seems like fb is having a problem with AL huh

[tiny sluice]

@void bay does yours crash when you press to start, or at actual startup

[heady raven]

Oh dear, im in for a long wait

[void bay]

@tiny sluice i would crash when the login screen shows itself

never had a chance to press anything

[round glen]

wait, if FB is having a problem with AL i wont reinstall at all, i cant risk losing this account

[boreal wing]

uhmm hi i have a question
how big is the update, really?
i see people say it's 500+MB but my QooApp and Playstore says 1.4GB

[dense widget]

Anyone else having "network error" loop when trying to get into your server?

[strong karma]

Me

Washington?

[dense widget]

Yea

[strong karma]

Well then it's not our problem

[fresh gorge]

@boreal wing

[round glen]

washington here too

[fresh gorge]

[strong karma]

I don't want to reinstall the app I dont have a wifi near me

[normal rapids]

Generally, the consensus I've seen is that of the account binding options you should do Twitter over Facebook. Those of us who binded to Twitter have had far fewer issues, if any.

[tiny sluice]

@void bay different issue than me then, but still no solution that i know of

[strong karma]

I think the problem it's their server

[dense widget]

I'm sure it'll get fixed soon; i'm just impatient Haha

[strong karma]

Me too

[void bay]

i'm just hoping i did link my account since i reinstalled

[strong karma]

Here thinking I lost my account

[void bay]

mhm

[dense widget]

I can't lose my shipfus. I've put in too much time ;^;

[shrewd hatch]

I am kind of afraid I lost it since my friend doesn't see me on his friendlist anymore

[plain tulip]

idk but my error occured on new phone that nvr load AL before
my emulator which loaded my account is perfectly fine

[round glen]

im not risking reinstalling, if i lose this account im not getting back in the game

[strong karma]

I have Twitter link account but me too

[round glen]

mine is FB

[dense widget]

I've yostar and twitter linked

[round glen]

cause i dont use twitter

[main sun]

Can someone explain to me what’s going on with the “force update” stuff?

[mental sentinel]

I have twitter and Facebook

[dense widget]

You gotta update at the app store

[normal rapids]

I only Twitter linked. Players in the past on previous updates have had issues particularly with FB, hence I suggest you do Twitter if you can.

[strong karma]

@spring grotto as you can see, we have the same problem, can you fix Washington servers?

[main sun]

Also, how big is this update? I’ve got like 2 gbs of room still and it says I don’t have enough room on my iPad; and for some reason Apple decided not to let us see how big updates are anymore.

[tiny sentinel]

Anything special I have to do to use mumu? Loaded the APK, but getting a black screen, and seems not to really do anything.

[dense widget]

I wanna come home to my jedi York ;3;

[void bay]

i'm not sure if i linked my account but i only have FB so if i did link.......

[strong karma]

I need the Belfast skin but I can't play😭

[normal rapids]

@main sun total size for me on android came to less than 1GB. It was like 700 MB or so. Apparently it's a known issue file sizes are not always displayed accurately though

[main sun]

I mean, I have a binded account, so should I just delete the app and redownload it, or would that not help?

[spring grotto]

@strong karma I mean, there isn't much I can personally do as I'm just Discord staff. I can pass along the message of the error to see if there's something on their side but as staff has gone home for the day, I can't guarantee the response time

[dense widget]

I'm gonna catch some Australian zzzz's, hopefully it'll be resolved soon. Cya guys later

[fair moss]

I came here to report i'm getting a "loading" loop on the title screen, and the title screen is the Mikasa one rather than the new one.

[spring grotto]

In the meantime though, try a free VPN. Perhaps it's the servers VPNs going bad and applying your own will solve it

[carmine hedge]

My game keeps crashing. It will just crash on loading

[spring grotto]

@fair moss Try a fresh install if you have that issue. Either your game is out of date or your install if corrupted

[strong karma]

@spring grotto ok thankyou hope this will resolve soon

[spring grotto]

@carmine hedge What kind of device are you using?

[carmine hedge]

iPhone XR

[shrewd hatch]

@spring grotto do I have to be afraid of losing my account if my friend can't see me on his ingame friendlist?

[fair moss]

@spring grotto i'm gonna go with "corrupted" since i downloaded the big update, and the new title screen flashed on before the Mikasa one appeared.

reinstalling now...hope it works

[spring grotto]

@shrewd hatch Well Azur Lane accounts are never truly deleted off the game servers

@carmine hedge Hm...there have been a couple people report issues w/ Iphone Xs. And just to double check, you've tried restarting your device, yes?

[carmine hedge]

@spring grotto I’ll try restarting. And yes my account is binded

[shrewd hatch]

Thanks for that info, I hope if it's actually lost then I assume CS will recover it

[thick anvil]

does anyone know the cause why?

[median path]

I have an iPhone X. My app crashes as soon as the “press to continue” text appears and the Twitter/Facebook icons appear. Immediate crash every time. Restarted phone, reinstalled multiple times. No luck. Still crashes. It works just fine on my old iPhone 6s tho lul

[spring grotto]

@thick anvil Your account has been frozen by customer support for some reason or another. You'll need to contact them directly via email regarding the issue. And please be sure to include your account information

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message for customer support

[main sun]

If it says that I don’t have enough room for the update, despite having 2 GBs of free room, should I just delete and redownload the app? I mean my account is binded, so I don’t have to worry too much about losing it.

[carmine hedge]

@spring grotto I still have the same issue as @median path

[spring grotto]

@median path @carmine hedge Okay. And what iOS version are ya'll on exactly? Still runs fine on my Air Gen 3

@main sun Hm...it can't hurt to try it. A fresh install will also ideally get rid of any extra files that aren't needed

[carmine hedge]

iOS 12

[spring grotto]

13.2.2 here

And neither of ya'll are able to get log mode open before the game crashes? You're able to open log mode once the game even starts loading (when you see the shipgirl loading screens)

[carmine hedge]

Should I try to do a software update quickly

No as soon as the login screen opens it crashes

[rain zinc]

stuck at this https://media.discordapp.net/attachments/460645783021289472/644549702020366336/Screenshot_2019-11-14-22-43-34.png?width=806&height=454

[median path]

My iPhone 6s, the phone it still works fine on, is on iOS 12, but the iPhone X is on 13.2.2. And I haven’t been able to get log mode to open on the iPhone X. I’ve tried it several times. It opens on the iPhone 6s, so I know I’m not just being super stupid about it

[real stirrup]

@spring grotto my friend has tried now to login with facbook on all servers but still getting tutorial on all he have tried with twitter to but same thing, what's left to do when tutorial is on every server?

[fair moss]

@rain zinc that's the same problem i'm having. I'm currently reinstalling. Will let you know if it works

[polar ridge]

Is there a way to login now?

or play the game in general

Im stuck in the server login screen

[spring grotto]

@median path Hm...did you just recently install it onto your X?

@polar ridge Can you send a screenshot of it please?

[fair moss]

That's literally the exact problem i'm having

[median path]

It’s been on that phone for over a month. Not super recent.

[fair moss]

trying a reinstall. will let you know if it works (reinstalling taking a while)

[echo skiff]

Anyone having stuttering issue with mumu ver 2.2.19.1

[polar ridge]

I already reinstalled and still the same

[spring grotto]

@median path Gotcha. Just double checking. Not too sure then. Seems like it's something to do w/ just the X series then. Since my Air works fine on 13.2.2 but Xs on different software version still fail

[polar ridge]

This is the phone im using

[rain zinc]

are there specific files that could be deleted that could fix that?

[spring grotto]

Someone did report that they manually deleted their cache files though the file explorer on their phone and that solved it for them

[feral spindle]

Can I have some help please ?

[rain zinc]

i yeeted the cache through app settings

[spring grotto]

Yeah, doing it manually instead of through settings fixed it for them

[rain zinc]

is this the right folder?

[spring grotto]

@feral spindle Hm...what exactly happens w/ that error? Does it just stay on your screen, doesn't let you play, etc?

[rain zinc]

or is it this one

[spring grotto]

Android/Data/com.Yostar...

[rain zinc]

okay

afterwards do i just delete the whole folder?

[spring grotto]

Should be, yepp

[plucky crystal]

This happen with anyone else. I am stuck at 4% for the past 20min. Currently have WiFi and 32gb of free space

[feral spindle]

The message repeats over and over

[polar ridge]

This is depressing...

[spring grotto]

@feral spindle Hm...try restarting your device and/or using a different network connection

[feral spindle]

Okay

[worthy sorrel]

AL is region locked for me on IOS, but i usually change store location for updates and it works fine. this time even when i change store region it still says app not available in this region. anyone know why?

[polar ridge]

Im just gonna wait till tmrw for a hotfix frm the devs or something...

[spring grotto]

@plucky crystal So the download progress hasn't increased at all? Even the file size numbers? If so, I haven't seen anyone have such an issue today. If it's still occurring to you, try restarting your device and/or your network router

[slender oyster]

just me or...

[spring grotto]

That happens every now and again. A restart of the app will fix it

[plucky crystal]

So after the span of 25ish minutes it goes from 4% to done in one second. must have been a display issue. weird.

[fair moss]

OK reinstalling worked on my end. Thanks for the advice @spring grotto

[rain zinc]

i moved the yostar folder, turns out it has 900mb

[spring grotto]

@plucky crystal Odd but good to hear it worked
@fair moss

[rain zinc]

i'll be back if reupdating after manually removing the yostar folder will work

[long skiff]

ok, I logged in through facebook... WHY AM I GETTING THIS?!?!

[fair moss]

@long skiff some people have reported...problems...with facebook

[long skiff]

define... problems...

[fair moss]

Like, it not working

[marsh pelican]

Same with Twitter

[dense tangle]

Can confirm if you're getting stuck at the start menu deleting cache manually work

[long skiff]

I did once login by accident without logging fb first, but jumped out before the loading screen

then attempted fb login

[sinful yoke]

try logging into all server

[long skiff]

ok, cache wiped, gonna try again

btw, this is entering Lexington

yep, again after the cache

[fair moss]

did you play on Lexington before?

[rigid robin]

Anyone play on a Pixel 3XL? With this update now using the full screen, the notch basically cuts off one side of the interface, rendering any buttons there almost unusable - the scaling option in the settings doesn't scale enough to get it out of the way

[long skiff]

yep, previous to the update

[fair moss]

cuz it tried to get me to go to Lexington but i was like "Nah man I'm SANDY for life!"

...cuz I was raised in San Diego, not cuz I'm a Sandy cultist, but I digress

[daring ibex]

I thought we were going to be able to turn in points for divergent chessboard until the 17th? Did I miss read that multiple times in the app?

[sacred drift]

Am i the only one having problems assigning my secretaries?

[spring grotto]

@daring ibex You still can. Go through the shop and you'll be able to access the event shop

@sacred drift How so?

[daring ibex]

Yeah I restarted the app twice and it decided to show up. Weird

[deep monolith]

anyone know where to recover my account?

[spring grotto]

Did you have it bound?

[sacred drift]

I would set my secretaries but they are not being added

[marsh pelican]

So log is like this when trying to log with Twitter. And some "Error 200250"

[fierce silo]

I’m experiencing similar problems to hawkeye where my game closes itself when it gets to tap to continue screen

[long skiff]

on my tablet I'm getting an error trying to login through fb

[deep monolith]

@spring grotto if you're talking to me then yes my facebook got its not showing

[long skiff]

100404

I'm assuming it's not connecting to FB's API or something

[spring grotto]

@sacred drift Do you mean that you choose 4-5 (or however many) and you only see 1 on the main screen. Or that you choose them, and they don't get selected on your selection screen

@marsh pelican Got it. Thank you for the logs. I'll get it sent off to the team. In the meantime though, try restarting your device just to see if that possibly fixes it. Maybe even clearing the game's cache

[marsh pelican]

Cleared cache twice. Now I'll restart

[bleak plover]

Hello guys my game while iam playing it tells me that " couldn't connect to Google play service" and after that it close

[spring grotto]

@deep monolith @long skiff Hm...There does seem to be issues w/ FB after the update. I'll get ya'll experience noted down as well

[bleak plover]

So how to solve this?

[long skiff]

on Memu Play it supposedly logs in, but then it goes to the tutorial

[deep monolith]

@spring grotto my daily tho...Rip rewards

[long skiff]

on the tablet itself it's given that 100404 code

[spring grotto]

Do try logging in w/ FB multiple times just to try it out and be sure to log into all servers to try them out

[long skiff]

will have to try through Memu because I can't get to pick the server with the tablet failing the fb login

[bleak plover]

@spring grotto does that work for my problem too?

[long skiff]

will attempt washington

[deep monolith]

@spring grotto Thank you bro it was just the servers omg ❤️

[long skiff]

Washington worked

[spring grotto]

@bleak plover Not sure for your issue, sorry to say. Can you send a screenshot of your error?

[long skiff]

wth? The server list said I last logged in Lexington

[deep monolith]

lol same

[bleak plover]

Yes sure I will

[long skiff]

even before I got into the tut by accident

[spring grotto]

Well good to see that it works for ya'll at least

[boreal wing]

is the app update really 1.4GB? Others tell me it's just 500+MB... ||i don't have enough data for this||

[deep monolith]

True omg @boreal wing

its 1.4gb

[carmine hedge]

Hello the game won’t allow me to change secretary I need some help

[deep monolith]

but playstore says 569Mb

had the same issue

[marsh pelican]

@spring grotto no, neither restart nor cache clear helped :(

[boreal wing]

play store tells me it's only 516mb but when i start downloading (even in qooapp), it tells me i'm downloading 1.4gb worth of files

[wintry solstice]

whats that?

[sacred drift]

@spring grotto both

[tiny sentinel]

Trying to witch to mumu, but I keep getting a blank screen on startup. Anyone have any suggestions?

[deep monolith]

@boreal wing Dunno bro playstore is kinda wack today. I even reported it and they say it "Just available storage problem" or something

[long skiff]

anyways, a bit of a nuiscance issue since the login problems are more serious but the comission screen has problems detecting lvl 100 ships or higher

[boreal wing]

[long skiff]

I have to manually select one level 100 ship before I can click recommend

[deep monolith]

@boreal wing Be ready to change servers if you login and tutorial shows up

[sacred drift]

@spring grotto its good now

[marsh pelican]

@long skiff + confirming your issue

[spring grotto]

@marsh pelican Hm...and you're sure you're using the correct Twitter account? If you are, do try a different network connection and logging in multiple times. There are some times where players are able to bypass it every now and again

[bleak plover]

@spring grotto this is my problem after telling me this the game close by its own self

[marsh pelican]

@spring grotto it's Twitter. I'll try...

[hollow meadow]

Umm I tried to log in and the game tells me there's an update, but when I press update it sends me to app store but I didn't download the game thru app store. It worked before where if I press update it would show the progress bar and start downloading

[spring grotto]

@bleak plover Hm...can you try a restarting your device, clearing the game's cache, and possibly a different network connection?

[hollow meadow]

I press open it goes back to the loading screen and it says checking for update but does nothing

[bleak plover]

OK will try

[jagged phoenix]

during my daily hard mode attempts (8-3 today) the timer stops at 3 minutes and my fleet just stops attacking while the enemies keep shooting. Is this problem already known?

[spring grotto]

@hollow meadow Try downloading the APK update from which site you downloaded it from in the first place (such as QooApp or APKPure)

[hollow meadow]

Thx will try

[wintry solstice]

login successful but still loading,loading and more.
and what was that API?

[rain zinc]

ok yeeting the azurlane folder fixed it

thx for the help

[cyan ridge]

Force-updated, using Bluestacks on a Mac, gets one of the following three on multiple startup tries: 1. Stuck on the logo screen; 2. Black screen and; 3. Crash exit.

Reinstalled multiple times, no change.

Please help...

[rain zinc]

@wintry solstice i had that problem, fixed it by manually removing the game's cache

[marsh pelican]

@spring grotto ok I'm in. Just tried like 10 times, then clicked "cancel" instead of "authorize" in Twitter screen, and then one more time with "authorize" and it worked. Thanks for helping :3

@wintry solstice try doing like me, I had the same error

[chrome yew]

Same here. I can login but keep loading

[wintry solstice]

@chrome yew same,me too

[deep monolith]

Are u guys kidding with me? seriously after 2 hours of trying to log in

You guys give me San Diego???

[rain zinc]

so uh..

[chrome yew]

This update is insane

[rain zinc]

first look for the folder in Android data " com.YoStarEN.AzurLane "

then remove it

open the game again and then let the game update again

[wintry solstice]

@rain zinc ok,i try it

[rain zinc]

that fixed the loading screen problem for me

[chrome yew]

Ok ill try too

[cyan ridge]

@rain zinc I'm not sure if that's for me, but heck, might as well try that too

[rain zinc]

tldr: manually clear cache

[dense tangle]

Had the same problem as Crumbs so it worked for me, hopefully will work on your side.

[chrome yew]

This one right?

[wintry solstice]

@rain zinc lol,i have delete that but new update again

[dense tangle]

Its in Android/data?

Then yes

[rain zinc]

its supposed to get new update

[chrome yew]

Yeah in android data

[dense tangle]

Yeah that one

[wintry solstice]

i have two folder,one in internal and one in SD external

[hexed obsidian]

Enabling virtualization made AL really smooth for me

Actually it's so smooth I'm surprised myself. You're really doing yourself a favor if you enable it. Maybe it will fix the bluestacks slowing down

[cyan ridge]

Clearing the folder didn't work for me. Still stuck at logo screen.

Granted, I couldn't delete the folder. Had to uninstall it from Android settings, which removed the folder anyway.

[carmine hedge]

How do I fix the problem with the secretary not changing?

[dense tangle]

This patch is buggy. Got thrown into the chinese login screen(?) when i got the usual stuck at loading connection error while buying furniture at dorm and disconnect and reconnect my Wi-Fi.

[high birch]

I cleared my cache but it still isn't loading

[topaz sky]

Guys so this thing pops up and then I go back to the starting where the manjuu yongshi logo is.

[bleak plover]

@spring grotto it's OK now my game is running well thanks ❤️❤️

[high birch]

Will this work better in a few hour or?

[cyan ridge]

Goodness, what a patch...

[dense tangle]

^

[topaz sky]

Hunter did u have the same problem

Like mine

[dense tangle]

Nope not yet

[topaz sky]

The update is in gb

[prisma hollow]

Oof

[dense tangle]

People said the update was 1.4 gb or something Smug just gotta wait

[topaz sky]

Yeah 1.32

[high birch]

Wait so does deleting the file help or nah?

[rain zinc]

nah

[dense tangle]

Not that one

[topaz sky]

Does the repair in azur lane settings do anything

[rain zinc]

go to Android -> data -> yostar folder

it should be in your default storage location if you have sd card

[safe terrace]

btw, my issue was fixed despite me foolishly deleting my install during maint

im an idiot i know

[rain zinc]

welp my ships are mute again

which files were the sound and live2d ones again

[dense tangle]

Its probably better to just redownload

[bleak plover]

What is this it still showing it

[hollow meadow]

The usual server that I play in is avora but after the update its stuck with the four chicken loading screen, so I tried using Lexington server and tutorial begins

Does that happen when u change server?

[high birch]

@rain zinc
I has no sd card

[dense tangle]

Yeah

It will still be in your internal storage goose

Just login back to avrora

[hollow meadow]

Um but it can't load

Tried all the methods a normal person knows

Different network, restart

[dense tangle]

Yeet the yostar folder from your Android/data maybe? Itll do the in gane update again though

[hollow meadow]

Umm delet it?

[dense tangle]

This one

And yeah

[bleak plover]

Omg it's 2GB size lol

Noway iam going to re-download the data lol

[fierce silo]

is there a way to delete cache on iOs?

i tried reinstalling game completely, but game still closes itself when I reach tap to continue screen

[rain zinc]

where do i find the audio files? I have the old folder backed up

[dense tangle]

Asset bundles i think

[wintry solstice]

@rain zinc thanks,it worked

[rain zinc]

welcome

and on second thought ill just reupdate audio in game

[dense tangle]

Exactly what i did

[rain zinc]

its a shame that audio update pauses whenever i minimize the game

[dense tangle]

Just do daily while you're updating

[bleak plover]

Thsi file?

[dense tangle]

Yes

[bleak plover]

And what next?

[rain zinc]

either move it somewhere or just delete

[bleak plover]

Delete it all

[dense tangle]

Now open AL again

And wait for the update to finish again

[bleak plover]

Ok

[warm sedge]

Hey

I tried to download the update but it wouldn’t work

[crude quiver]

Is anyone else having this issue? :the game completes the download but the installation prompt never comes up to finish installing, tried several times now

[warm sedge]

So I deleted the game and now it won’t download

[dense tangle]

The new update is 1.4 gb

Instead of the listed 500 ish

[dense tangle]

Damn ios

Sorry mate cant help with that

[solar apex]

There are additional files still downloading i think it happened to me too

[crude quiver]

Anyone?

[dense tangle]

If you hit 100% its still downloading

[misty crow]

Can't really help if it's store side

[warm sedge]

[boreal wing]

@crude quiver same thing happened
finished downloading
install never came up
"failed to validate files please try again"

[misty crow]

@wide wagon try to reinstall

[warm sedge]

Ok I switched to data

Game started to download

Say I forget my Yostar login,may I get assistance

[crude quiver]

Mine doesn't even tell me that, just goes back to the normal stance where it's finished downloading but you have to tell it to install the game

[warm sedge]

?

[misty crow]

well it's just email

[warm sedge]

Oh

[rain zinc]

i have mine binded to twitter

[warm sedge]

Totally forgot

[crude quiver]

Same, mine is bound to my Twitter

[warm sedge]

That it was email

[misty crow]

and then a code generated on the spot

[soft bolt]

Where I can find official customer support?

[misty crow]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[soft bolt]

Thank you

[crude quiver]

It even shows up as fully downloaded but it just won't bring up the prompt to install it

[warm sedge]

Nvm game is stuck at 1%

[dense tangle]

Files listed as 500mb ish but its 1.4 gb so that will happen in qooapp and such

[past latch]

Help, the new update widenet the screen så now my camara which is in the corner of the screen is half blocking the go back button and it was honestly better when there was the black border in each side, looked at settings and couldnt find anything to turn it back

[crude quiver]

Mine always said it was 1,4 gb

[dense tangle]

Huh

[boreal wing]

In QooApp it's 1.4GB
In Play Store, it varies.

[dense tangle]

Restart phone?

[normal rapids]

@past latch it's happened to a lot of us. Supposedly the developers are aware and we should get a fix eventually...or a revert

[past latch]

Hopefully, because this is painful playing atm

[normal rapids]

It really is. There was literally no need to change the UI and they broke it.

[crude quiver]

Just goes back to this stage

[foggy skiff]

Hello everyone, it has come to my attention that after the recent update my account got completely reset back to 0 and i'm searching for a little bit of help here.
Every time i try to open my account it sends me into the tutorial and i know this should not happen, has anyone in here had the same issue or this just happened to me?. i will appriciate if anyone has an answer in this regard.

Thanks for your time.

PS: i did update the game, i have re-installed the game, i have reset my phone and it does say that the login is successful.

[crude quiver]

Sigh, every damn time they release a big update this happens

[dense tangle]

Clear cache then reinstall

Make sure you're in the right server axel

[foggy skiff]

i did make sure about it, i'm always in the Aurora server but i mean, it actually reset my entire account all the way back to the tutorial.

[boreal wing]

god i hope we just revert back to the earlier version
ui and all that
this update is so stressful

[dense tangle]

Damn you need to contact official customer support then

[foggy skiff]

This is in spanish but it will show that it is the correct date and hour.

[high birch]

Guys I deleted the file and I'm still loading

[foggy skiff]

and as you can see, i am in the tutorial, as said i will contact the official customer support, and thanks for your time.

[bleak plover]

Hey I tried deleting the file but it didn't work @dense tangle

[real stirrup]

is it here to ask about error message or in bug report channel?

[bleak plover]

@real stirrupyes

[real stirrup]

my friend is trying to unbind/disconnect facebook binding on his new mobile but he get error 100213 message when he try to do it

[bleak plover]

Well try to unbind the game from Facebook it self

[dense tangle]

Wait Axel did you use twitter or facebook as your bind?

[real stirrup]

how?

[foggy skiff]

Yostar

[dense tangle]

And damn looks like you probably need a hotfix jibril

[bleak plover]

Is it good or bad? @dense tangle

[real stirrup]

or more like where do he go to unbind the game from facebook it self? @bleak plover

[foggy skiff]

A hotfix jibril?

[dense tangle]

I think theyre working on it right now?

[hexed obsidian]

Have you bound your account other than yostar axel?

[upper coral]

everytime we get a new feature this always happen

[bleak plover]

@real stirrup from Facebook setting and choose apps and wepsites

[orchid flame]

@crude quiver i have that same problem, re-install would fix it, make sure u completely uninstall it, bc in my case the app didn't show up but there is app called com.azurlane.. still installed, after i uninstall it, i can install it without looping

[bleak plover]

So my problem is not fixed yet right? @dense tangle

[dense tangle]

Yeah

[foggy skiff]

I'm afraid i did not bound the account to other than yostar, since my tweeter account is just lost since i abandoned it and my facebook is for private usage only.

[real stirrup]

ok ty @bleak plover

[dense tangle]

You're not the only one with that kind if problem though @bleak plover

Have you tried repeating the log in axel?

[jade shale]

Yay, my data is safe...

[bronze ore]

I can't even login help

[tribal ocean]

Oh my god i cant login

[timid yew]

People not being able to log in, and I am over here just yelling at GPS

[foggy skiff]

i have tried, twice.

[high birch]

HOW DO YOU GUYS EVEN MANAGED TO LOGIN

[tribal ocean]

I try to re-install it but, its still the same

[foggy skiff]

but again, back to the tutorial.

[dense tangle]

Your account bind probably failed

[bronze ore]

Stuck at here tho

[spring grotto]

@foggy skiff Are you sure you're using the correct email that you originally bound with?

[foggy skiff]

if that pops you need to re-install that

[dense tangle]

@bronze ore go to android/data

[hexed obsidian]

Did you rebound your account with the new account?

[foggy skiff]

Yes, since it's the only account that i have.

[dense tangle]

Delete this @bronze ore (if youre using Android)

[shy pagoda]

Hello, since the update i have big lag issues on Emulator, is this just me or a known problem?

[bronze ore]

Uhm that's the game file right

The whole of it?

[hexed obsidian]

Did you enable virtualization Rated?

[dense tangle]

The cache essentially

[foggy skiff]

@hexed obsidian me?

[bronze ore]

Oh it is my downloaded things are corrupted so this happens?

[spring grotto]

@foggy skiff Do you have your UID from the account?
@shy pagoda If it's Nox or Bluestacks, the issue is mostly likely due to that. The update got rid of x86 and emulators are suffering from it

[hexed obsidian]

Yea to the if you bound your email to a new account

[dense tangle]

I think it doesnt mesh well with the old update

[real stirrup]

@spring grotto my friend has unbinded the game on facebook itself but when he try to unbind/disconnect in game he get a login prompt then error 100213 message

[hexed obsidian]

I'd recommend enabling hardware virtualization Rated

[foggy skiff]

i have bound my game to the yostar account and the account to the Email.

[bronze ore]

Hmm ok

[hexed obsidian]

It boosted my performanced a real lot it's unbelievable

[bronze ore]

Thanks for helping @dense tangle

[shy pagoda]

Im using L2D Player, so its this problem qith the x86 thingy.....sad thing

[spring grotto]

@real stirrup If it's his only bind on the account, that's the issue. Once there's at least one bind on the account, the game won't let you unbind the final one

[foggy skiff]

i have the name but not the UID.

[fluid garnet]

I lost my account in the update, can someone help me recover it

[bleak plover]

Try to check out the server @fluid garnet

[shy pagoda]

@spring grotto is there any emulator that works without this problems?

[warm sedge]

[cyan ridge]

That's the important question

[spring grotto]

@foggy skiff Hm..well if you're sure you're using teh correct email and have tried all the servers, then you'll just need to wait for support to respond to your inquiry

[high birch]

I'm using my android, I installed the update, and binded my data to my twitter. I haven't gotten a message saying the binding has failed. Still at the main screen with the loading manjuus

I also tried clearing the cache

I ain't deleting the game

[spring grotto]

@shy pagoda There are a good chunk of people saying that Mumu works well after this update. But I personally can't confirm any emu, sorry to say

[cyan ridge]

My Bluestacks can't even get past the logo screen at the start...

[crude quiver]

Fixed my issue, force closed the store then cleared its cache, re downloaded the game and after sitting on the installing phase for a few minutes the prompt came up

[foggy skiff]

@spring grotto Thanks for the help, i'm waiting for a response while i'm trying to figure this out myself. but i think this is just a dead end for now.

[crude quiver]

What a pain

[hexed obsidian]

Have you tried hardware virtualization? @shy pagoda

[high birch]

I just wanna farm for bel's skin. . .
Will it be hard?

Also how long do we have for it

[shy pagoda]

@hexed obsidian that was always enabled. the only thing changed is the update today

[dense tangle]

Dont worry its the usual daily task thing @high birch

[bleak plover]

@dense tangle so there will be no payment?

[dense tangle]

No

[bleak plover]

Well thats good I think

[dense tangle]

Free skins is free skins

[real stirrup]

@spring grotto so is it any options if old phone(where the account is on (no bind) and new mobile (tutorial when login) has been binded to facebook and get error message when trying to unbind it?

[jagged phoenix]

So, I still can't play. No matter which map, fleet stops attacking when the timer reaches 3 minutes. Anyone else encountering this issue?

[real stirrup]

or is it possible to contact support to delete the current account that is binded to facebook?

[spring grotto]

@real stirrup I'm not too sure what you mean, sorry. If you're getting that error, you'll need to either place another bind on the account (whether it be Facebook or Yostar), or contact customer support via email so that they can manually unbind it for you

@jagged phoenix Haven't heard about that from anyone else. And it's always at 3 minutes? Does the entire game freeze or what happens?

[high birch]

What the heck am I supposed to even do at this point

I just wanna play

I've tried everything

I'm not gonna delete the game or unbind rn

[jagged phoenix]

The match still continues but the timer is freezing and my fleet doesn't shoot anymore, enemy tho continue to attack. Manual isn't possible as well, it's really strange

[winter plaza]

my screen seems to be just stuck on loading

[jagged phoenix]

I just start the app new perhaps it helps

[winter plaza]

restarting the app doesn't help

[warm sedge]

I won’t be able to farm for bel skin

[winter plaza]

any ideas?

[spring grotto]

Can you post a screenshot of the loading?

[dense tangle]

^

[spring grotto]

@jagged phoenix Hm...not too sure, sorry. That's an odd one. Can you try getting a recording of it happening?

[high birch]

@spring grotto

Idk why it did that

[dense tangle]

The loading screen shouldnt be mikasa

[winter plaza]

huh

[dense tangle]

So its a cache problem

[tribal ocean]

Graf zep

[winter plaza]

it was zep before

no idea what's happening

[dense tangle]

Just delete the com.YoStarEn file in Android/data

[winter plaza]

the whole folder?

[dense tangle]

Yes

It'll reinstall the update again and it should work after that

[real stirrup]

@spring grotto the story goes, my friend played azure lane on old mobile, and took a break from it and got a new mobile and logged in on new one with facebook because through it was binded but it wasen't and now new phone binded to facebook so he get tutorial, and when removed it from facebook the game won't let him unbind it from the new mobile only giving him error message. moral story he need to unbind it so he can bind the old one to the new one, first we through it was server problem(that it was on another server but it seemed to be a binding that didn't exist when he through it existed.

Sry for long text and thank you for the help ❤️

[jagged phoenix]

Nvm Toaster it works again, but when it happens again I send a recording

[winter plaza]

thanks hunter

[real stirrup]

but i think the contact customer support via email so that they can manually unbind it for you should do the trick to this mess

[foggy skiff]

well well, a new discovery has been made. apparently my account is STILL up, but it just WONT let me login with it. it's like i just made a Ghost login inside the original account, but it detects it like if it's another account instead of the original, and i know this cause when i went through the tutorial cause i gave up and i tried to reuse my name... this happend:

my account still exists. but it wont let me login with the original Email

so the accounts are not lost, we are making ghost logins

[dense tangle]

Hopefully CS can help m8

[delicate quartz]

this keeps happening whenever I log in

[dense tangle]

Delete this @delicate quartz

[real stirrup]

btw is this the azur lane customer support for EN: [e-mail] ?

[spring grotto]

Yepp, it is

[gritty temple]

Trying to enter Azur Lane. Stuck in loading screen

[burnt garnet]

same

[dense tangle]

Is it mikasa loading screen ?@gritty temple @burnt garnet

[delicate quartz]

?

[dense tangle]

The one you find in Android /data yes

[gritty temple]

Mikasa loading screen

[dense tangle]

Look at the pic i sent above

[burnt garnet]

yeah

its that screen

[dense tangle]

You basically need to delete cache manually

[gritty temple]

I'm going to wait tommorow till I delete it .. just to see if they can fix this

[strong karma]

Anyone know how to fix the network error when you go to log in in washington

[dense tangle]

It wont delete your binded account

Just your l2d and sounds(also gotta reinstall the update)

[spring grotto]

If you are experiencing the Mikasa loading screen (as shown in this screenshot), please try either fully reinstalling the game (only if you have your account bound to FB, Twitter, or Yostar) or try to manually delete your game's cache by going to "Storage->Android->data->com.YoStarEN.AzurLane"

Also please be sure to make sure your app is updated to the most recent APK update on the Play Store

[polar ridge]

@spring grotto thankyou! I can now play again...:3

But i have re download lots of stuff...XD

BTW. can somebody explain the group secretary thing?

[spring grotto]

Basically it's just having the ability to set multiple girls as your secretary (up to 5 depending on your campaign progress). They randomly switch whenever you return to port or press the switch button on the home screen. But only the furthest left one on your selection screen will get affection points

[prime ermine]

If I’m on iOS and reinstalling the game didn’t work am I basically screwed until whatever is affecting me is fixed. My game crashes once I get to the splash screen and doesn’t even give me a chance to log in.

[toxic flame]

Well, Nox is playable at least I guess. definitely not as smooth as before the update though.

[spring grotto]

@prime ermine What kind of iOS device are you on?

[prime ermine]

iPhone X running ios 12

[polar ridge]

Sooo if im at 9-3? Can i access the feature yet?

[dense tangle]

Yes

[upper coral]

guys im still having the error even after reintalling

[polar ridge]

how to access it?

[dense tangle]

The usual way of changing secretary

[polar ridge]

Do forgive me for i am a slow learner...

[fierce silo]

I’m having same issue of game crashing on loading screen, also on iOS 12 iPhone X

[spring grotto]

@prime ermine Gotcha. Unfortunately there have been a good few issues reported w/ iPhone X series crashing after the update (and only the X series for some reason). We haven't found any work around as of yet, but we're gonna bring it up to staff when they come into the office

[dense tangle]

Click on profile then secretary @polar ridge

[ocean furnace]

I have question

[spring grotto]

@upper coral Hm...can you try a different network connection and/or a free VPN just to try those simple options firstly to see if that fixes it?

If you haven't already, that is

[ocean furnace]

How can i reset my secondary password?

[spring grotto]

Do you know your current password or no?

[upper coral]

@spring grotto ok im gonna try

[ocean furnace]

I don't

I found out about the secondary password now

[polar ridge]

@dense tangle thank youuu

[spring grotto]

Gotcha. If you don't know it, you'll need to contact customer support via email w/ your account information so that they can help you manually get it reset

[foggy wadi]

How to fix this?

[ocean furnace]

Ok

[spring grotto]

@foggy wadi Check the pinned message

[prisma hollow]

How big is the update exactly, I know it's 1.4gb but what is the last digit, like atm it's at 1.43gb, what would it be at when it is done downloading

[dense tangle]

No one knows really

[delicate quartz]

oh it worked

thanks hunter

[dense tangle]

Some said 1.32 after all

And no problem glad it worked out!

[icy tiger]

I still can't update from playstore i've been trying for like 2 hours now but it keepsngetting stuck at 100% anyone have any ideas on what to do?

[dense tangle]

Wait it out

100% is not 100%

[prisma hollow]

The playstore says it's only 516mb but really it's over 1.4gb so just wait @icy tiger

[ionic shale]

I cant log in?

It keep saying network errors for like 20 min now

[dense tangle]

Tried VPN yet?

[icy tiger]

That's a big bruh moment

[ionic shale]

Yep im using vpn rn

[foggy skiff]

the update is 1.403 + 293.23 MB

[dense tangle]

Uh restart the app, dont use vpn, restart your phone. Have you tried these?

[sand whale]

I had the Mikasa loading screen error. I reinstalled and signed in with fb, and got sent to tutorial again. It was definitely linked to fb prior since it was an authorized app on my fb acc

[prisma hollow]

If that 293.23mb is just the part that downloads in the app then you are wrong Axel since the download in Google Play is at 1.44gb for me so far

[foggy skiff]

@sand whale you have the same error as me, i contacted support to see if they have any answer in the regard. if they answer and it works i will gladly share with you.

[dense tangle]

Theres a lot of sign in problem right now

[sand whale]

Ok thanks

[spring grotto]

@sand whale Do try signing into all the servers though to see if your account is on any of them. Since your account stays on the server that it was created on

[sand whale]

Sort of worried my fb save data got overwritten with new game

[foggy skiff]

1.403 in qooapp + another 293.23 that downloads when you join the game. @prisma hollow

[sand whale]

Oh ok

[prisma hollow]

As I said it's well past 1.403gb in Google Play so that'd be wrong

[dense tangle]

I think it varies in google play. No idea why

[foggy skiff]

i'm just a messenger, that's what my game downloaded.

[sand whale]

Ok I didn't reselect the right server again. It works now, you're all my heroes

[lean mauve]

I am having problem crashing in the main loading screen.

[spring grotto]

what device are you using?

[ionic shale]

Still can't play :(

[dense tangle]

darn

try data?

[prisma hollow]

Okay update finally finished at 1.48gb

[lean mauve]

I’m using iOS

[spring grotto]

X series I'm assuming?

[lean mauve]

Yes

[spring grotto]

Gotcha. I wonder what's causing it But to let you know, there have been a good few issues reported w/ iPhone X series crashing after the update (and only the X series for some reason). We haven't found any work around as of yet, but we're gonna bring it up to staff when they come into the office

[lean mauve]

Ok. Thank you

[sleek radish]

For some reason my game is letting me log in but then i cant enter the game. It just shows loading then stays at the login screen. For some reason the new login shows for a second then goes to the mikasa login screen so i think my game files might be messed up idk

[dense tangle]

check pin @sleek radish

[wise ridge]

I need help

I lost my progress data

In 2 accounts

[high birch]

@spring grotto
I'm still at the damn mikasa screen. I've deleted the file multiple times as you all said, it still isn't working

[dense tangle]

its the one in android/data right goose?

[dense tangle]

not that one

[high birch]

I don't know

[wise ridge]

@high birch maybe this'll help

[high birch]

Well I've been looking

[wise ridge]

@high birch Android Game: Azur Lane | English[Azur Lane], Download: http://apps.qoo-app.com/en/app/6795 , —— Shared from QooApp.

[dense tangle]

internal storage>Android>data

[wise ridge]

Anyway I need help

[dense tangle]

check if youre logging in to the wrong server argus

[wise ridge]

How do I get my account back

[dense tangle]

if you have checked the servers then contact CS

found it goose?

@high birch

[upper coral]

guys it still appear even after changing networks.But i can still play the normally.Should i wait for the hotfix

[wise ridge]

@dense tangle thank you so much 😭😭😭

I thought I lost it all

[dense tangle]

Just wait i think

no prob

[wise ridge]

You should get this if you've done it right

[tawny topaz]

I'm tryna link a new PCs emulator installation with Twitter and getting this error message

[dense tangle]

twitter and facebook log in is bugged

[tawny topaz]

[high birch]

This damn apk download is taking forever and I dbout itll help

I don't have alot of time or battery right now, and I just to ensure my game works

[dense tangle]

you didnt find the android folder?

@high birch

[high birch]

I'm looking for it idk because my miles aren't organized like yours

[dense tangle]

theres a search button on the top right

[high birch]

This?

[dense tangle]

yes

[high birch]

What now?

[dense tangle]

delete

[high birch]

I already did

[foggy skiff]

now go back to your game.

[dense tangle]

start the game

[high birch]

Thank you. I apologize for all the fuss I've caused ||I'm just super stressed atm. Gonna cry rn||

[tiny sluice]

For anybody using genymotion, since the newest azur lane apk dropped x86 support, you can use an arm translation layer to run it https://github.com/m9rco/Genymotion_ARM_Translation. Idk about the speed yet, but according to bluestacks folks it looks like we'll take a performance hit.

[dense tangle]

no problem mate!

[carmine hedge]

Is it normal that the Deutschland skin is gone from shop? I thought it was permanent

[tiny sluice]

update: it is quite slow and stutterific

[carmine hedge]

Hi, I just joined the server and im not sure if this is where I ask about in game problems

[spring grotto]

@carmine hedge As in it's not in the event shop anymore?

[carmine hedge]

No I mean the l2d one

It's supposed to be permanent?

I didn't see "xx days left" when I checked it yesterday

And its not in the list of "unavaible skins after update" either

[spring grotto]

Yeah, it's supposed to be

If you don't mind, please report it to Belfast Bot so that it can be looked into

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[spring grotto]

steps for reporting

[vale storm]

What's the network issue

I havent been able to play at all

[carmine hedge]

@spring grottothanks I will try doing that . I'm not familiar with discord so I might ask here again

[foggy skiff]

i've decided after waiting for 1 hour for a response i will just give up and wait for the next update, and even if after that the issue still remains i will just delete the game. for the mean time, thanks for the help but i guess this is no use. see you someday.

[vale storm]

says login successful , yet it doesn't work

[dense tangle]

Hopefully you'll get it back. good luck Axel

[vale storm]

[dense tangle]

if you're getting network error best bet is to wait for a hotfix it seems

[vale storm]

[dense tangle]

Big updates always comes with a ton of bugs

[vale storm]

[dense tangle]

wait what server are you on?

Washington?

[hollow apex]

haven't been able to log in, already tried reinstalling and still am seeing the same message

tried with both twitter and my yostar account, no luck

[dense tangle]

Try logging in with Twitter again but click cancel then do it again and authorize (worked with someone but idk how dont expect this to work though)

[feral flare]

Hi I think i lost my account I tried to login throught twitter and yostar but I get the staring mission

[dense tangle]

Check if you're on the right server

[feral flare]

yes I was on washington

ok resolved

thank you

[dense tangle]

Np

[carmine hedge]

Im getting a network error when trying to connect to a server

(Washington)

[spring grotto]

Try using a free VPN to see if that bypasses it

and as well just to ask, what region are you from?

[carmine hedge]

wdym?

@spring grotto hello I need some help with the secretary system as currently I’m unable to add or change secretary within the game

[spring grotto]

@carmine hedge Try downloading a free VPN (such as Hotspot Shield or Turbo VPN) from your app store and turning it on on your device. Then try logging in once you have it turned on and set to somewhere like the US
@carmine hedge What exactly is happening when you try?

[topaz sky]

Does anyone know how to fix this

[carmine hedge]

@spring grotto when I press the secretary bottom nothing happens

I used a vpn and I can log into Lexington, but not Washington

[spring grotto]

@carmine hedge Nothing happens at all? Hm...unfortunately since that's for the JP client and we're for the EN client, I can only run through some basic troubleshooting tips. Such as, fully restarting your device, clearing the game's cache, commencing a full reinstall if you want to try that as well (but that should be a last resort)

[outer herald]

@carmine hedge if that's the JP server then of course it won't work since it was known to be added to the EN Client

[spring grotto]

@carmine hedge So you turned it on and set it to somewhere like the US and it still didn't work?

[carmine hedge]

Yea

[feral spindle]

But why ?
What's the problem game ?

[carmine hedge]

But a question I have now is why can I log into Lexington, but not Washington

[topaz sky]

Same problem here

[spring grotto]

@carmine hedge Unfortunately we're not sure. And what region are you located from exactly? Such as EN, EU, SEA, etc

[topaz sky]

I can play the game but then it just pops up while I am doing a battle or other thing

[feral spindle]

I delete and re-install the game but the message error is still here

Me too

[hollow apex]

@dense tangle tried that, didn't work

[spring grotto]

@feral spindle Can you try opening log mode when you get that error?

[carmine hedge]

@spring grotto wdym by what region?

[topaz sky]

Log mode?

[spring grotto]

Are you located in the United States, Europe, South East Asia, etc

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[carmine hedge]

US

[spring grotto]

Steps for log mode are in that Youtube video

[feral spindle]

Europe / Washington serveur

[wise ridge]

This was sent by Devs for Emulator users

[topaz sky]

Okay i will open log mode

[wise ridge]

Just some advice

[spring grotto]

@carmine hedge Gotcha. I'll get that information noted down. Can you follow that Youtube video and open log mode, and then take a screenshot of your screen with that log mode when you're trying to log into Washington?

[topaz sky]

Should I do the same thing too

For my connection problem?

[carmine hedge]

do i have to be logged in?

@spring grotto

like into a server

[spring grotto]

@topaz sky Yeah, if you don't mind
@carmine hedge No you don't. Just need to be on the title screen.

@topaz sky Awesome. Thank you very much, I'll get it noted down

[topaz sky]

Thank you

[spring grotto]

I'm personally not able to read the logs to determine the issue, but I'll get it forwarded to the team so that they can look into it

[carmine hedge]

Can't do it in the title screen

it just logs me in

then fails :p

[sinful yoke]

you have to be careful when doing it, like first try

[spring grotto]

You can. Just need to hold your thumb on the right side and then pinch inward with your left fingers

[sinful yoke]

other wise it will just register as a tap

[carmine hedge]

oh ok

[topaz sky]

One more thing @spring grotto

I also had this notification pop up before but it hasn't showed up for now

[carmine hedge]

that?

[spring grotto]

@carmine hedge Okay, that's good. Now try to log into Washington and screenshot the logs when you try to

[spring grotto]

Oh, that's the logs after trying to log into it?

[carmine hedge]

Yep

[hollow apex]

bruhhh I'm still trying, I keep getting the same message

[carmine hedge]

I changed it to washington, pressed on the screen, and thats what it showed after I clicked "ok" on the error message

[hollow apex]

guess I'll wait a bit and try again, already tried using a vpn and also reinstalled

still doesn't let me log in

[spring grotto]

@carmine hedge Got it, thank you. I'll get the information forwarded over as well.

[carmine hedge]

ok, thank you

[hollow apex]

inb4 I miss my first ever daily since EN release

[topaz sky]

@hollow apex try switching off ur wifi on the device u are using

[hollow apex]

bro i tried

[topaz sky]

Okay then idk even I was getting that error but it fixed itself somehow after switching off wifi

[hollow apex]

well I'll just check again after a couple hours I suppose

yoooooooo spam tapping the login button worked

[feral spindle]

Okay so I can't open the log mode so I'm just going to wait

[dim sandal]

I made a purchase yesterday for the trading license and haven’t received the gems nor the daily resources despite being charged. Asked yesterday and no response so Im not sure what I need to do now.

[mental tulip]

@feral spindle i have de same things

[feral spindle]

I know I'm not the only one... unfortunately

[bleak plover]

Have anyone solved this problem?

[feral spindle]

I have the same problem

[carmine hedge]

Bruh my game doesn't even make it to that

It just straight up crashes.

[feral spindle]

But I guess we need to wait

[upper coral]

mine is kinda same

[bleak plover]

Well my game close every time this message pops up

[upper coral]

@bleak plover maybe we just need to wait for the devs to fix the error

[bleak plover]

OK we will wait

[feral spindle]

Yeah I agree

[fierce silo]

has there been a fix for iOs iphone X devices yet

[upper coral]

@fierce silo maybe wait for hotfix mate. don't worry they already got the report

[fierce silo]

ah, kk, tyty

[spring grotto]

There is not. Staff is not currently in the office (they're based on CN timezone). So the earliest we'll get a response will be when they come back into the office in around 7-8 or so hours

[fierce silo]

rip daily login

[upper coral]

@fierce silo don't worry they always give us compensation for this kind of bugs

[fierce silo]

orly? nice

[upper coral]

@fierce silo maybe they give us gold and oil for this bug

[cursive folio]

Hi everyone. I'cant login. The log keep reporting:
Network sent protocol: 10022 without idx
Other with the same issue?
It happens only on Lexington.

[versed hollow]

hi and how about fps issues like having 3 fps?

helo??

[carmine hedge]

@versed hollow did u change it from 30 fps to 60 fps in the setting?

[stray tiger]

why current ver not contain x86 libs? I playing on emulator (now use houdini but it's very slooow) and sometime on tablet with intel soc

[spring grotto]

As stated in their announcement in Twitter and #game-news, they are doing away w/ x86 support as per Google's new standards

[stray tiger]

@spring grotto but jp apk contain x86...

[cursive folio]

For my issue what you suggest?

[spring grotto]

@cursive folio Not sure why the JP client does if it truly does but EN won't support it anymore, sorry to say
@cursive folio Hm...try restarting your device, manually clearing the game's cache as shown in the channel's pinned message, and possibly trying a different network connection w/ a VPN. Just to see if that works

[stray tiger]

but jp apk contain x86...
and CN

[spring grotto]

Same thing. If they truly do, no idea why. But EN won't anymore as per the teams post in #game-news and Twitter, sorry to say

[sinful yoke]

literally all clients had the same client update as us

[fast pendant]

Hi my games won't let me in

It write "loggin succesfull" then when i click once more it keep loading

Help please 😭

[cursive folio]

@fast pendant same here

[fast pendant]

Glad to know i'm not the only one

[tiny sluice]

@stray tiger genymotion with the arm translation layer is actually still running quite smoothly

[sinful yoke]

try using a vpn or changing connections

[tiny sluice]

(my previous report was incorrect bc i was unknowingly running a CPU heavy task in the background)

i am running on a pentium g4560 still at 60fps very well so i think it should be okay for most people

[versed hollow]

@carmine hedge its 60 basically

[stray tiger]

@tiny sluice nox have houdini but it's opcodes translation and by default work slowly

[versed hollow]

since the patch my fps is fucked up

[rotund pond]

60 feeling like 30.

[versed hollow]

i mean

[rotund pond]

Thanks google.

[versed hollow]

i have fps meter on

[cursive folio]

@sinful yoke on Washington server let me in to the tutorial