Hello a friend of mine has misplaced a ship in their dock and they know for sure that they locked her so she could not be scrapped is there anyway to get him some help to restore his ship?
#tech-support
tender warren
carmine hedge
Can i transfer my account on sandy to other server?
spring grotto
@tender warren Tell them to try relogging into the game after closing it for about 10 or so minutes. If that doesn't work, it's possible that they did retire them on accident. They could try contacting customer support via email, but it's not guarantee sorry to say
@carmine hedge You cannot unfortunately. Your account is stuck on the server that it was created on
tender warren
Well fortunately he was able to get another of the same ship to drop for him
carmine hedge
Sad but thanks for replying
wicked kayak
sinful yoke
have you restarted the app?
wicked kayak
?
sinful yoke
to fix the login error you are getting
quaint mesa
For some reason the game says I don't have enough supplies to continue in a battle I can't start even one of my fleets has full ammo and I have enough oil what does that mean
spring grotto
You most likely don't enough oil for it. And while your actual fleet might be able to slip by the oil cost, if you have auto subs turned on, those'll cost you as well
spring grotto
What exactly is the issue? Did you uninstall or something of that nature?
spring grotto
Did you have the account bound to FB, Twitter, or Yostar?
spring grotto
Well there is no game center binding. The only options are FB, Twitter, or Yostar. But if you believe that you did bind to FB in the settings menu in game while you logged into the account before, then you just need to follow these two steps to recover it. And please be sure to pay close attention to the second step
uneven sonnet
But i binded the new account to my fb and now i cant disconnect from it
spring grotto
Well you can't bind two AL accounts to the same FB account, you'll get an error instead. So if you were able to bind that new account to your FB, it means that you didn't have your account bound to it
uneven sonnet
I got an error trying to disconnect from it
Or rather
I cant even disconnect from it
When i press it, it asks if i want to connect to fb
spring grotto
Yes, if it's your only bind option, you'll get an error when trying it disconnect it. The game requires you to have at least one bind once you've put one on the acccount
uneven sonnet
If i download azurlanes on the device i had the game on
Would i be able to get into my account fine?
spring grotto
Hm...there are times when account stay on some Android devices even after a re-installation. So you could definitely try that to see if it works. If it doesn't though, you'll need to contact customer support via email w/ your account information so that they can help you recover it
/techsupport
pale pagodaBOT
spring grotto
email in case you might need it
uneven sonnet
I only remember my accounts name
And a vague idea about the commander lvl i think?
Oh yeah
I named my new account the same as my old account
But there wasnt any issues
And im pretty sure it was on the same server as my old account
spring grotto
If you were able to use the exact same name, you're on a different server than your original account. AL accounts are never deleted off the database so it should still be there
uneven sonnet
Does capitalization change anything?
spring grotto
Yeah. Capitalization does matter to the filter, iirc 
If you'd like, use the friend search feature in the game and look for the old account's name to see if you can find it on that server. If not, it's almost certainly on a different server.
uneven sonnet
Okay thanks ill check
rigid skiff
is there any way to report people who are cheating?
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
spring grotto
She has an option for player reporting
rigid skiff
kk. some guy on lex is HQ lv 82 with 13k pointsi n challenge mode and almost 10k in EX
not that im salty because i wanted to sc being #1 on CM or anything 
carmine hedge
hello fellow shikikans! good evening or depending on what time you are on. can anyone in the community knows how to fix this? its been around for more than 5 mins while playing another game in the computer, tried restarting my phone and its still not loading to the main menu. my facebook account is bounded to this game and i dont want to uninstall it because it will restart from the beginning. can anyone help me with this problem? thank you! ❤
p.s
also i forgot to say: i already downloaded and re downloaded Azure Lane before back when the Kizuna AI event and deleted it for phone files and re downloaded it 2 months ago. when i re installed it, all my ships was gone and it was also bounded to my FB account too.
tawdry cairn
@carmine hedge you should be able to bind your facebook account anytime to your game, even if you install anew. In the login screen you should be able to bind facebook account etc.
spring grotto
@carmine hedge Hm...it seems like the game isn't loading correctly. If you haven't tried it already, try clearing the game's cache as well as trying a different network connection
@tawdry cairn What exactly do you mean? As in a quality of life improvement? If so, that's better suited for #game-feedback 
tawdry cairn
oh yes, excuse me, wrong channel
meager owl
Hello, so I previously had this issue when I bought the 80 dollar gem pack it didn't instantly charge my card but it gave me a Google play receipt which was a first for me
So I sent an email to yostar support telling them about the situation but never got a reply, and only today I just got charged
Should I reply to my previous email saying it got solved?
spring grotto
So you got the gems and you were charged appropriately?
meager owl
Yes I just got charged today
Which is like 4 days later or something
Got the gems like 4 days ago
Google play receipt came 4 days ago
Just got charged today
spring grotto
Gotcha. Well if it's all solved for you, there's no harm in letting them w/ a reply email
meager owl
Ok thank you
Just didn't want to get banned for thinking I did a charge back
When I was actually trying to purchase gems
Should I also send the screenshot of my bank account like transaction or do they have a way to check you think?
spring grotto
I'd imagine they'd have some kind of process to check clearings but unfortunately I can't give a 100% answer as I'm not sure of their internal workings sorry to say
steady anvil
I loaded $10 of google play points on the wrong account is there any way i can switch my google account associated with the game
sinful yoke
just log out of your google account and login with that on the play store
steady anvil
I did that and it didnt work
I had to remove it from the accounts settings on the phone
All good now
formal cliff
i need some assistabce
i can't to go back into my old account
echo heath
Did you log in via your method of binding?
echo heath
Try all servers, you probably picked the wrong one.
formal cliff
alredy do that
echo heath
You logged into all servers and each one brought you to the tutorial?
formal cliff
yep
echo heath
And you successfully logged into your account on the log-in page of the game?
formal cliff
yes
i play this games since 2018 and alredy deleted azur lane twice
and i can log in
but this time my chara are not exist in all server
echo heath
So if you bound with FB and you logged in with FB and can't find your old account, there's something being missed that we can't access here. You'll have to reach out to customer support.
/techsupport
pale pagodaBOT
echo heath
Use that e-mail to send a message
Silly fixes while you wait could include clearing your cache and trying to log in again or re-installing again, but that's a wild guess.
Make sure you're logging in with the correct FB account
that's all I can think of off hand
formal cliff
thx for your help 👌
carmine hedge
Hey, i sent an email about 2 days ago and i haven't gotten a reply, does anyone know when i might get a reply?
spring grotto
The estimated response time is anywhere between 8-12 business days (weekends not included).
inner blaze
that’s very long time...
faint temple
Anyone encountered "Error Code 30: No Targets Found" when accessing Newbie Rewards before?
carmine hedge
Hello it 14 days passed since i reported at 10/30 any news??
spring grotto
Unfortunately none of us here will be able to provide any updates regarding emails, sorry to say 
If you still haven't received a reply from support, please send a follow up reply email to them and be sure that you already included as much account information as possible to them
inner blaze
Huh. ...If they really 8-12days Behind . They should really hire more customers service lol
sinful yoke
you think they arent trying? 
keen raft
inner blaze
I believe they r doing they best to help. But my case is I didn’t receive gams the money I spend . I want the new skin soooooo bad n try to support the game . But the skin will end the tomorrow ...
junior ermine
In my case I can't buy the gems :c
I try pay with my google balance but says Not available for this purchase
But previously I could buy gems
inner blaze
More customers service should help sell more gems XD
somber herald
lucid jungle
which emulator for 64bit AL? does nox support 64bit ?
sinful yoke
nox and bluestacks
ruby wave
Hey, is there a way to recover an unbind account? I want to go back to this game with my old account, and the problem is I forgot to bind my old account.
Is there a way to recover it?
sinful yoke
do you remember your username and server?
sinful yoke
oh you even have the uid!
ruby wave
sinful yoke
so step 1. create a new account and bind something on it twitter/fb/yostar your choice
2. get the UID for that account as well
3. send the screenshot of your account in the email and include the new account, ask them to merge the binds onto joroguma because thats the account you want back
they will recover it for you
/techsupport
pale pagodaBOT
sinful yoke
their contact info is above 
ruby wave
Oh okay, thanks 
carmine hedge
what does this want to tell me?
median needle
it means your ship isn't at a high enough level to be retrofitted.
carmine hedge
but that's bullshit, the modernisation slot is unlocked
median needle
what level is she?
median needle
ok try restarting the game? could be a desynch issue.
carmine hedge
okay, after restart she alreadyy had her retrofit, looks like it worked despite showing the error
solar apex
My friend is trying to do the easy training tutorial where it asks that he needs to level up one of the starter destroyer to Lvl.10 and he's above the level requirement but it doesn't count, and when he clicks go it says "error 30 target not selected"
echo heath
try restarting
carmine hedge
hello im sorry for the delay of replying.
i had school so again, sorry.
clearing cache doesnt seem to work.
also i havent tried connecting to different wifi and internet connection
median needle
you need the required amount of gear blueprints to craft gear.
vague crag
ah
iron scaffold
I used to have play on my android, but my phone broke so I downloaded AL on my iPad. When I try to log into twitter (which I've done before on my Samsung to log in), when I type in my password the page refreshes
every time I type the password it does that, infinite loop
median needle
is your account bound to anything else?
iron scaffold
Nope, only twitter
silk heron
Hello, is it possible to change or switch the account binded to different one? Like one fb account binded to another fb account?
median needle
ok well you can try to login on an emulator or another device and bind your account to FB or yostar. (yes you can have all 3 bound at once and it's recommended you do so if you can) other than that you won't be able to play until the twitter issue resolves itself.
you can try to reinstall twitter on your ipad if you think it might fix it.
@silk heron yes it is but to do that you need to have a second bind on the account as you cannot remove the only bind for an account. so if you want to switch fb accounts you'd need to first bind twitter or yostar as well to switch the fb accounts.
iron scaffold
I can't actually install twitter on my iPad
it requires iOS11, my iPad only goes up to iOS 10,
Also, I never had twitter on my phone but could still sign in using it
silk heron
Okay thanks LFire
median needle
that might be why it's looping then but i'm not sure.
so you'd have to add another bind on another device or an emulator.
median needle
wdym?
carmine hedge
clearing cache doesnt seem to work.
also i havent tried connecting to different wifi and internet connection
median needle
then try connecting with wifi/mobile data or a vpn.
carmine hedge
i tried it with a vpn and mobile data, sadly it didnt work
median needle
is your account bound?
carmine hedge
yep to facebook
median needle
k you're gonna have to reinstall the game if switching to a different connection type isn't working.
carmine hedge
but then ill have to restart from the beginning.
median needle
not if your account is bound. (even if it's not you can recover it)
once you reinstall the game follow this image starting from step 4.
carmine hedge
well back when the Kizuna AI event is still happening i deleted the game for phone purposes but then i downloaded it again a few months ago, it was also bounded to my facebook account but all my ships was gone and the only server i use is sandy
median needle
then you didn't bind that account. and again even if the account isn't bound you can recover it. but either way if switching to a different connection type isn't working you will have to reinstall the game. (or if you want, wait a while and hope it fixes itself)
carmine hedge
i tried waiting but it didnt work too. i slept till like a few hours and i open my game then the next thing i knew when i woke up, its still in the same loading screen
im worried that i had to restart again from the begging
median needle
no i mean waiting a few hours before trying to open the game.
ok then if you want you can try to login on an emulator and see if your account is bound.
carmine hedge
like from another device?
median needle
yes.
carmine hedge
help is on the way , i hope it works.
carmine hedge
i tried it in a different device it worked well
my ships are all fine, good and well lvled up
all i have to now is to delete it from my actual phone
but im still insecure about it
before i delete AL in my original phone, i need you LFire for your approval because your much experience in this kind of stuff.
median needle
yes your stuff will be fine if you were able to get it on another device. i've had my account on 2 phones and 2 emulators. it's safe.
carmine hedge
okay thanks for your help! i can now play safe probably and without any long loading screens
thank you for all the advices that u gave me like, you literally saved my ships and me
thank you LFire!
median needle
np.
fossil panther
Does the contact part of help in the app work or does it take a while to respond. My purchase messed up and I only got one set of gems but emailing just gave me a reply to elaborate on my inquiry but I wrote out a whole email about it.
median needle
they both work but only do 1. don't worry about the automated reply if you've sent over all the info needed. just wait for a human response. email response time is 8-12 business days.
fossil panther
Ok thank you
median needle
those are urgent commissions. you get them randomly when you defeat an enemy or the boss.
livid panther
Oh ok
dusky fossil
hi , may i ask how big the update will be ??
spring grotto
We dont know, sorry to say. It hasn't been made publicly known
dusky fossil
aww... well , im kinda concern about storage ... thanks anyway toaster ...
hollow gyro
anyone know if AL on bluestacks will update itself? first week using it.
long kettle
Help me guys
Having a problem with getting gems
It says $19 but its asking me to pay $28
dusky fossil
tax and service fee , no ??
long kettle
A year ago i both gems but it only costed me 25 with tax
pearl spindle
Hello everyone, im not sure if this is the right place to state my problem? I binded my EN Azure Lane Account with the ingame Yostar method, means they sended me a Digit Code to my E-Mail address, no Facebook or Twitter. So everything was fine until yesterday.... I started the game and had to do the Tutorial again. For some reason my Yostar Bind/Link was gone and i dont now how to recover the Account or if its even possible, cause the old Code is not usable anymore 30 minutes and thats it. Tried to ask the support team for help, cause its stated ingame that they need some Information for the recovery but so far no reply, just an automatic Mail. Im sorry for the long and hard to read text. 😦 I dont wanne start over D:
dusky fossil
did u login in right server ? @pearl spindle
pearl spindle
yeah, havent changed anything.
dusky fossil
welp , im not tech support team .. but usually it's happen because login at wrong server ..
i dont want ghost mod this channel so i'll let Toast & Kawa handle it ...
long kettle
Can someone atleast help me on the pricing thing?
I just want to buy the tirpitz skin
median needle
that's really weird but i don't think anything can be done about the pricing. if it's a conversion rate then the devs can't do anything about it, google and apple are the ones that handle that. (and i highly doubt it but) if it's a bug with the apple store then only apple can fix it.
long kettle
Its probably
I converted the prices because i live in Canada
19usd=25cad
+13%tax thats atleast 27 but it still doesnt explain how tf is not enough
flat fractal
Hey, there I need to unbind my Azur Lane account from a Twitter that is blocked and a e-mail, How can I do this?
vivid palm
my game is stuck at the login screen..keep loading
median needle
ok i see now. ya that's really weird. i'd have to say it's something with the apple store then. are you getting an error code when you try to buy the gems?
vivid palm
just now i try to claim my commission reward and i close the apps because i cant claim it
median needle
@vivid palm try using wifi/mobile data or a vpn.
@flat fractal no, you cannot unbind a banned twitter/fb account. and no you can't unbind an e-mail either. you'll have to email support to have both of them manually unbound.
median needle
you're stuck at the startup loading screen right?
vivid palm
after login successful stuck at choosing server that screen
median needle
ok. have you tried using wifi/mobile data?
vivid palm
i cant try it because ip is restricted
median needle
damn. ok try clearing your cache to see if that helps. if not you might have to reinstall the game.
median needle
nice.
long kettle
No error just straight up tell my i dont have insufficient credit
median needle
damn. idk then. my only suggestion would be to add a few extra dollars to your account and see if it accepts that.
vivid palm
ios actually will shown the price with ur apple id country currency
median needle
or you could try buying with a different connection type. switch to wifi/mobile datat or a vpn and see if it works then.
median needle
vpn?
median needle
try clearing your cache? besides that and reinstalling the only thing left would be to add more money and see if it works. sorry.
long kettle
I cant add money anymore i used alll my allowance but ill try clearing thr cache data
I just bought the 600gems instead
It was double anyway
median needle
rip. then ya it was probably a conversion thing stopping you.
median needle
yup, that's conversion rates for ya
long kettle
I guess
Thats just weird i bought the same thing a year ago on my note and it costed 25cad
rancid flame
question:does is azurlane available to bahrain?, my friend cant download it for some reason. just askin :P
spring grotto
If they don't see it in the App Store or Google Play Store, then it's not. They'll need to download it from a trusted third party site such as QooApp or APKPure
willow fog
am i missing something or?
spring grotto
Seems like a desync error. Fully restarting the app should fix it for you
willow fog
all right, thank you.
vital hedge
Hi. First of all, sorry if Im posting this on the wrong channel (since it isnt actually related to in-game problems).
I have a really really big problem with the 1st Anniversary Illustration Collection. The album arrived 1 hour ago, sadly the package was soaking wet, so was the album. It has been greatly damaged mostly at the top/middle side, because of that the whole book is wrinkled. (I already took some pictures of the book and the package as proof)
i don't know if any of the staff can help me or if i have to send an email to yostar (i will apreciate if anyone could tell me the email.)
Thanks.
median needle
damn dude that sucks. ya i'm pretty sure you'd have to send in an email about it to get a new one but i don't think you use the same one for tech support issues but i'm not sure. toaster might know though.
spring grotto
Going by their recent post regarding the artbooks, if you have concerns regarding them send it to al.cs3@yo-star.com. Be sure to include your order information along with appropriate photos of your damaged artbook. From there, customer support should ideally be able to guide you from there
vital hedge
Oh, okay thank you very much guys. Its been a rough day and now this ,___,
spring grotto
I understand and that does sound horrible about your artbook 
hopefully theyll be able to get you settled though 
spring grotto
No problem at all
mighty aurora
Hello everyone, I just encountered some kinda bug with the Skin vouchers. I bought the U-47 Skin for gems while a voucher for it was active, and when it expired just now it apparently reset my purchase as well. If I want to apply the skin again, it‘d cost me another 880 Gems. Any way to fix this?
spring grotto
Are you completely sure you bought the skin in the first place? B/c we haven't heard of that kind of issue before
mighty aurora
I did! It did take away my gems, I purchased the 39.99$ pack, got the double on first purchase (4800); had 4970 in total. I purchased the Tirpitz one as well, so I spent 2060 in total. The fact that I have 2910 left is the only proof I can provide now I guess.
spring grotto
Odd well if you're sure that you bought it, you could try sending an email to customer support to see if they're able to check logs regarding your purchases or something similar to get it sorted out for you
/techsupport
pale pagodaBOT
spring grotto
email in case you need it and as well, please include your account information along w/ your situation
mighty aurora
Okay, thank you. Reckon I should try purchasing it again? Since it‘s gonna be gone for good otherwise.
spring grotto
If you'd like to try it, sure. Ideally that'll actually allow you to use it. Either that or give you an error I'd image, which would only server as more evidence for customer support
mighty aurora
Yup, it gave me an error. Thank god that it‘s got a failsafe. Alright, I‘m gonna send them an email, thank you very much!
spring grotto
real stirrup
Hi my friend is having a problem with his game, he played azur lane on his old mobile and now got a new mobile he has linked it and logged in on the new mobile but when he log in he start the tutorial lvl 1 but are still main level if he log in on his old one, (same server)
sinful yoke
where did he link the account? the settings or title screen?
real stirrup
i think it was title screen
sinful yoke
@real stirrup binding an account is supposed to be done in the settings
do they have their uid, username, or server?
tight steppe
when i log in again, my account reseted too
sinful yoke
did you also bind in the wrong place?
sinful yoke
do you have your uid
sinful yoke
well, do you recall where you bound?
tight steppe
no
sinful yoke
I see, information is generally needed
tight steppe
dont worry
sinful yoke
good luck then!
tight steppe
thx
real stirrup
gonna try again tomorrow when he get online again so i can provide better detail information what he has tried so far
formal karma
yoo hi I had the same problem
i know my username and my commander lvl but I don’t know my uid >>
zealous matrix
Hello,Im from Mexico and is a problem when an update like the next one comes, because the apk update dont work and is to reinstall all the whole game, voices and live 2d, when will be avaliable for more countrys or exist another option to update my game in my cellphone without reinstalling everything.
and scares me because i feel i can lost my account in every reinstall
spring grotto
Well if you downloaded the app from a trusted third party site (such as QooApp or APKPure), you don't need to delete the app to update it. Just simply update it from your provider's site
faint temple
@solar apex got the same issue. Sent in an email to support and just waiting on a reply from them.
tell your friend to do the same, I will prob update if I get something usable back from them
dim sandal
Hello, I recently made a purchase of the trading license in-game and it stated “failed to make purchase” and didn’t immediately send 500 gems. I checked and saw the purchase recorded in my purchase history. Anyway I can fix this?
zealous matrix
the problem is i tried a lot of times update in apkpure before and never works, i wish soon the aplication will be avaliable ty
wild barn
Cbt code
magic coral
nvm got them
iron steeple
Don't know where to put this so i am saying it here, I recently got the dorm for the, summer water park, and it put the own sticker on it.
After thaf i got the other things for it the extra stuff, but I noticed it looked really weird, but didn't pay attention to it. Fastforward to now and I double checked on the them part of the store
And suddenly i see i didn't get all the waterpools. And it put sold on it and i wasted my coins on extra stuff.
And I suddenly feel conned by UI elements, because when it says, owned, it moves it all the way to the right. So I didn't think about checking if it actually got all the items.
So now I am jusg staring at the countdown really frustrated knowing I wont be able to get the theme, because it tricked me into thinking i got all of it, and then spent my coins on the extra items
So now I don't really know what to do.
I just feel conned that's all.
spring grotto
That's intended of how it works. The game doesn't count dupes for you to "have" the set
It's been suggested to have it switched to where it does also buy the dupes, but we don't know of any plans for it to be implemented
iron steeple
That's not what I am talking about because it actively does not put up the other items without the pool ones, I know how the extra items work I got all the themes before.
faint temple
can you take a screenshot of the shop page? Cause I am not quite getting what is missing here
spring grotto
Yeah, I'm confused now as well by what you mean. It sounds like you thought they were purchased but the auto buy didn't purchase all the waterpools, and that tripped you up
iron steeple
The auto buy didnt purchase all the things.
The extra items are always separate from the whole set.
faint temple
did you place the items manually? or did you just use the saved theme?
iron steeple
I bought new pool areas and reset the theme and it auto set it.
I always use default then put extra items after, this is the default
See how it is missing stuff
And every time i but a new pool area and reset it again it fills that space up. Like that is how its supposed to be.
Default never outs in thr extra items.
I always do that manually
faint temple
oh yea, that is normal, but the items you purchased are still in your list
you just need to place them manually
my default looks like that too, but I put them in manually myself anyway
It is a bit troublesome, but meh
iron steeple
No, because the italian set with the tower of pizza, when I buy the extra items they don't automatically put it there, this is different from all the other themes before it. I am not asking wether others have the same thing. I am asking why this is different. And what now, am i just not gonna have the default set.
fallow scaffold
@near sparrow try checking storage
Sometimes games crash when you don't have enough storage
near sparrow
It's a brand new tablet so it literally has nothing on it that's the weird thing.
fallow scaffold
Hm
near sparrow
I thought it would be storage but it's literally fresh out of the boxl ol
fallow scaffold
Lol
stiff depot
@near sparrow I'm no pro but are you on Android 10?
near sparrow
Nah iOS
stiff depot
Ah, then 
near sparrow
It works fine on my iphone but i decided to get a tablet for some lazy farming but no dice.
stiff depot
I remembered people having issues on Android 10
iron steeple
So I am now suppose to accept that I won't have the default set because the UI tricked me into thinking I got all of it?
near sparrow
yeah i checked storage. i still have 7 gigs left even after updating so i'm like well hold up..
heady wave
fallow scaffold
@near sparrow try restarting your device
faint temple
do you have the remaining items under "Manage>Decor"?
sinful yoke
@heady wave bind your account and login, follow the image in pins
faint temple
If it is about the extra restricted pool which it didn't buy, then unfortunately I think that is it though
near sparrow
haha figured that wont work. It just freezes then crashes back to the iOS home screen
it's so weird.
sinful yoke
have you tried reinstalling
near sparrow
Yeah I've deleted and redownloaded it several times.
It's really wonky that's for sure.
fallow scaffold
Check for updates
near sparrow
I did as well. I updated iOS to the latest before I could even download Azur Lane
dapper harness
I emailed Support asking them to unlink my Yostar account late monday evening (my time) and I haven't gotten a response.
I don't even mean they have to do it, but it's been pretty quiet.
torpid jewel
What happened to my game?
lyric quartz
echo heath
You can unbind your FB if you bind via another method
echo heath
Did you bind to Yostar or Twitter before trying to unbind FB?
orchid dock
#tech-support
Hello. I have a problem with my unsaved progress. I was sure that my account was connected with facebook, but, as I see now, it wasn't. It was deleted in Tuesday. I had first and main account named MiguelGrace 56lvl (lvl as I can remember), as a secretary I had Takao in her default suit, my rank was seaman, UID of that account I can't remember. It would be great, if you can help me. I've made a new account and connected it with facebook account. My current UID 136545766. Please help me to return my data.
verbal crow
is it safe to download now ?? because it's update already available on playstore ..
sinful yoke
@orchid dock did you login to the right server?
orchid dock
#tech-support
I think, yes.
sinful yoke
can you try logging into all servers just in case?
orchid dock
#tech-support
Huge thanks. I'm so glad, that you helped me🙏
sinful yoke
got in?
tribal bluff
Hi
sinful yoke
hello
tribal bluff
I can't find my server after updated to the new version in play store
What happened?
sinful yoke
wait for maint to finish to login, maint will commence in 1 minute
tribal bluff
OK thanks
brisk cipher
Hey, like 20min ago i downloaded 1.5 GB update for the game from google store and then seemed like the game was reset, i logged in with Twitter and there was only 1 server but not mine
misty crow
Yes because the game is in maintenance
That's a test server players are not supposed to have access to
brisk cipher
No i logged 10min before the maintenance
Oh
So hopefully after maintenance it will be ok
misty crow
It should
verbal crow
it's say 1,5 gb but actual download aroound 516 mb , normal ?
misty crow
That's just bad luck
jade shale
ok i have a question, i didnt get a chance to link my account, as im relatively new to the game, what will happen to my data?
sinful yoke
hopefully nothing, just link it after maint
jade shale
ok so while i was at the main menu, without tapping "tap to login" i tapped the twitter symbol and approved authorization. does this mean my account is linked?
sinful yoke
you're supposed to bind in settings
so you linked your account to an entirely fresh account
jade shale
oh...
cerulean kraken
So I tried moving Azur Lane to my SD card to make room for the update. It moved 64 kb of data to SD. Tried moving it back to device and it won't move. I figured out how to format my SD to serve as internal storage for the room I need, but I am worried that it will make AL unplayable and I will lose data. I have my account bound to twitter, and I have UID and IGN saved as well as server on my PC, so I should be able to recover if my stuff goes poof.
But for clarity's sake, will formatting the 64 kb on my SD card corrupt/force me to reinstall?
sinful yoke
AL does not support being on the SD card
cerulean kraken
I didn't see it.
cerulean kraken
Define root?
sinful yoke
@jade shale you will have to contact customer support to recover your account since you bound over it
if you remember your username, server, and uid then please send it over to CS via email and they will take you through the recovery process
also make sure to let them know you bound in the wrong spot
/techsupport
pale pagodaBOT
atomic bloom
check goggle ur friend
misty crow
The short answer is
Unless you're engaging in ways to modify your phone quite extremely and risk damaging your device, no you cannot transfer AL to your SD card
You can forcibly transfer the files over sure
But the game will not work
You would need to reinstall most likely
jade shale
so can my brother find out my UID through our guild? cause i dont remember that...
sinful yoke
he cannot, just provide what you can
jade shale
ok, thanks. whats the server again that starts with the letter "A"? avrora or something?
sinful yoke
avrora yep!
jade shale
thanks again.
sinful yoke
jade shale
now i can only hope i can get this fixed... i had just gotten u47 just a couple days ago
luckily i did make like... a couple purchases, so i can provide those as evidence towards my accounts existence if i need to
"
Do not reply below this line
Azur Lane Support Team
November 14, 2019, 03:21 -0600
Hi there,
You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.
Thank you!"
so that is the response email i got. what do i do after that?
sinful yoke
you can ignore it unless you think you can elaborate more
jade shale
ah. so ive basically done all i can? do i just wait for the details on how to get my data back?
sinful yoke
yes
jade shale
ah ok... thanks again, hopefully i can end up with a positive outcome
tawdry arrow
proven loom
Once you start the game, the game seems to clean up a bit, so overall the game size shrinks a little. In my case, it went from 2.7GB down to about 2.4GB
frozen spear
quick question regarding the x86/ARM thing with emulators - which ones are likely to work after the update and which might not?
MEmu doesn't allow to change CPU architecture, so I have no clue what they're using
median needle
@frozen spear nox and bluestacks and confirmed to work.
frozen spear
@median needle if I pull the update and can launch the app to the login screen, I should be fine, right? :D
cause then MEmu works, too
latent turtle
Was it really 1.5gb?
echo heath
No, it'll compress to less than that after installation
median needle
i think? i just know that nox and bluestacks use the arm architecture.
latent turtle
But I do literally not have 1.5gb for this so... The only way for this is reinstall?
median needle
if you want to know if memu can run the game after the update try to play fortnite on it. (ik ik but it's only to confirm the emulator will work)
echo heath
The support being pulled for x86 architecture doesn't mean it's unplayable on that. It just means it might no longer be an optimal experience
latent turtle
So reinstall?
echo heath
You could try it. Have you tried clearing the cache on your phone? That can take up quite a bit of space.
potent tangle
I'm having an issue where for some reason when I click update, the download is only 516MB
echo heath
How is that an issue?
potent tangle
Then after downloading the 516MB I'm brought to this screen
It's telling me to download when I just did
median needle
try downloading with a different internet connection. if that doesn't work you might have to reinstall the game.
potent tangle
When I click Download Now I get taken to this screen
And stays on this screen forever
Regardless of which internet connection I'm on
The download worked fine on Bluestacks and was 1.3GB
Any ideas boss?
Other than reinstalling?
median needle
use a different internet connection. have you tried using a vpn?
potent tangle
I tried my home internet, 4g mobile connection and my other 4g mobile connection via wifi hotspot
median needle
ok. have you tried a vpn? if not try one out and see if it works.
shell blade
Youtube is forcing creators to label their videos with a tag "made for kids" or "not made for kids" starting today. Are we still safe to say that any AL related content is made for kids? This may affect revenue for some (not me).
potent tangle
I'll give it a whirl but I don't have high hopes
median needle
that's not a tech issue and doesn't belong here.
shell blade
So where can we get a direct answer then?
median needle
it's not an al issue, it's a youtube issue. so afaik not here.
median needle
no it does not affect promoting the game. if the devs want to promote the game they can reach out to creators. and youtube isn't the only place to promote the game you know.
also have you SEEN this game? no way it's considered "for kids"
if you want a more official answer you can dm a mod and ask them to check with the devs about it.
shell blade
You do know where most people look for AL related content on the web aside from the wiki right?
safe terrace
Hello, chaps
shell blade
Well, at least please let the higher ups know about Youtube's change of policy.
safe terrace
Just updated a 516MB update on the Play Store. Now when i boot up the game it says I failed the hash check. Is this normal?
median needle
did you download the update with wifi or mobile data? also try using wifi/mobile data or a vpn to fix it.
safe terrace
Through mobile data.
misty crow
Yeah that's probably why...
misty crow
Mobile data downloads in packages instead of whole sale, which leads to data corruption like this
safe terrace
Fleck
median needle
if using a different connection type doesn't work you'll have to reinstall. @safe terrace
safe terrace
Aye.
wicked kayak
mobile data succ
shell blade
Fortunately the forced update is almost like a completely fresh download. So easier pill to swallow.
wicked kayak
@median needle should I reinstall like Bruh
safe terrace
But what will happen if the server hits live? Would a "patch" be rolled or do i have to reinstall still?
lament hawk
The update is very big, is it gonna be another 500mb or it's gonna replace the old files? 
median needle
@safe terrace you'd have to download the patch regardless if you reinstalled or not.
safe terrace
Yea. I understand that. Thanks for the support @median needle
median needle
@wicked kayak i'm not sure. i don't use that. (idk what it even is)
lament hawk
It's 516, and i have low storage rn lol.
safe terrace
@lament hawk y u no sd card?
wicked kayak
@median needle hmm it's where all the weebs get the weebs game
safe terrace
For your vids n shyt
median needle
@lament hawk try clearing your cache to free up some extra space.
misty crow
It'll replace anyways
lament hawk
Apparently apps on my phone doesnt have an option to be install via sd. 
lament hawk
Rip my phone, its really taking the tolls every updates.
median needle
@blazing estuary did you download the update with mobile data, wifi, or a vpn?
median needle
ok. try clearing your cache. if that doesn't work you may have to reinstall.
lament hawk
@median needle i cant just do it cuz its mostly patches.
I dont even have anything like twitter, fb, and such anymore lol, its just the regular browser and the base apps, besides games.
median needle
you can and the game will automatically redownload them. clearing the cache is just making space for the update for now.
misty crow
@shell blade what's the age range for "kids" as far as YouTube is concerned?
potent tangle
@median needle just tried it with a VPN, still the same issue
misty crow
Anyways, as far as GTRacer says, put it as "not for kids" to be safe
Game is already T rated
median needle
k you might have to reinstall the game then.
potent tangle
F
I shouldn't lose progress tho
Especially since it's backed up on Bluestacks yeah?
median needle
yes, if your account is bound or you have access to it on another device it's safe.
median needle
try using mobile data or a vpn.
north shale
yea im also stuck at 1/912 on both phone and emu
decided to use vpn on my emu and it managed to download
meanwhile my phone is still stuck 
cause i dont have vpn on my phone
median needle
you can get a free vpn on the app store for your phone.
blazing estuary
vpn to where?
north shale
i guess i'll either wait for them to fix it or maybe wait till the game is up to try on my phone again
vpn to where? mine is to US
potent tangle
if you have a wireless card yeah
shell blade
@misty crow I checked. It's based on the US definition of "kids", aged 13 and below.
misty crow
Yeah, then it shd not be for kids
shell blade
Yeah. I've set my channel to "not for kids".
blazing estuary
can't have them get ara ara-ed by Belfast
potent tangle
A fresh reinstall seems to have fixed my problem
willow fog
hmm im only getting a black screen
cold cloak
Server still down ?
safe terrace
My last hope would be reinstalling during live
lament hawk
My update is stucked in 100%, and its been 15 mins already. Should i restart the update?
median needle
@safe terrace try using a different connection type, mobile data, wifi, vpn, for the hashceck issue. @lament hawk same for the update being stuck. though if that doesn't work you'll have to reinstall or you can wait until the maint is over and try again then. @willow fog and for the black screen you'll have to reinstall.
for the reinstall try using wifi or a vpn. mobile data can sometimes corrupt the data due to how it's downloaded.
safe terrace
I think it's best to wait the server to hit live
hidden knot
Is server up Now?
median needle
no. servers will be up when they say they're up.
median needle
you'll have to reinstall. use wifi or a vpn when you redownload.
dusty stream
Why?
median needle
corrupted data. downloading with mobile data can sometimes lead it to corrupting the files due to how it downloads.
dusty stream
EMULATOR
frank agate
emulators no longer work
median needle
oh lol. still the game staying on a black screen is the result of corrupted data.
yes emulators still work.
dusty stream
@median needle download from Gplay
median needle
try using wifi/mobile data or a vpn.
misty crow
Please reinstall the game with wifi
paper pumice
I don't have wifi 
round narwhal
Me too
median needle
use a vpn then. you can get them for free on the app store.
round narwhal
Ok
paper pumice
I'll try
median needle
reinstall using wifi or a vpn.
hidden knot
I just updated it on Google play
void bay
i updated but i'm crashing whenever i start up the game
misty crow
Did you use mobile data to update? @hidden knot
@void bay did you by any chance move the game files?
weary scarab
Anyone else game crash on opening screen?
misty crow
Did you by any chance move the game files
hidden knot
Im on my Wifi network
tough star
mine loads the new title screen but after 2 seconds it switches to the mikasa title screen and i cant log in
warm void
same problem, infinity loading...
tough star
^
potent tinsel
what happened to my aya ?
weary scarab
Nah i downloaded it on my phone
tough star
i have the same problem as nikto
misty crow
@potent tinsel please hold on
void bay
move the game files? i just hit the update button in appstore
misty crow
@hidden knot you'll need to reinstall either way
safe terrace
Yepp. Hash check ss everwheere
dusty stream
I use emulator
round narwhal
Game files shouldn't be moved to sd card right? @misty crow
dusty stream
Black screen
hidden knot
Dang..
round narwhal
Rip i guess im dumb af
round narwhal
Reinstalling
void bay
i'm not entirely sure i linked my account
round narwhal
Tq
hidden knot
We will be gteetings Amagi <n Al Anime ep 7
hushed void
So with this update, the notch is improperly supported and the game attempts at rendering within the notch boundaries
weary scarab
@misty crow Should i uninstall the game off my phone and reinstall it as the crash happens still after i have rebooted my phone?
hidden knot
I just reinstalling AL
weary scarab
ok
alpine crown
is it normal i get this message when i login and my game works... fine?
hidden knot
How replay to individual's message
misty crow
@hushed void there's a new option to adjust aspect ratio in the settings, try fiddling with that
willow fog
@median needle still getting the black screen despite the redownload
hushed void
It's already at the lowest so I can't fiddle with itsny further unfortunately
brave ledge
Affinity went down to 0 after update
potent tinsel
who can i talk to
worn zodiac
the ui option isn't good enough
median needle
@willow fog did you download it with wifi/vpn?
potent tinsel
thats why my the stats are ded
round narwhal
She dont love u anymore
hushed void
It's not game breaking at this point, but it does hide some buttons
void bay
@misty crow if i reinstall on mobile, my account would be lost unless i link it right? i'm not entirely sure i linked mine
willow fog
yeah im using wifi
blissful kayak
for 0 affinity, close the game and open it again
median needle
@willow fog ok try using a vpn then. clear your cache as well. if that doesn't work then i'm not sure.
hidden knot
median needle
@hidden knot did you redownload it with wifi, mobile data, or a vpn?
hidden knot
Im @median needle im <n Wifi h<ne network no VPN
willow fog
app uninstalled itself 
let me do more trial and errors, will update you in a bit
dim turtle
Hi, i just updated the store and when I enter the game it appears like this (sorry for my english, I'm using a translator)
void bay
i'm not sure if i linked my account and i need to reinstall to get past crashing at login screen. if i remeber correctly, i'll lose my account unless i link it
safe terrace
balmy sand
Is anyone else stuck at infinite manjuu loading screen at the title screen? My internet connection is good
hidden knot
Its always on the Games.
safe terrace
Good thing I'm binded
misty crow
@dim turtle please reinstall with WiFi
dim turtle
I delete the game and reinstall?
weary scarab
@misty crow Still crashing, even after reinstall and installed on wifi
feral spindle
Someone can help me? is annoying
heady raven
Will UID help retrive the account since i made the fatal mistake of not binding it =^=
heady raven
Ok good, got scared as heck
weary scarab
@misty crow Im on a iPhone XS and i havent moved any files
wispy smelt
i've got infinite loading on the splash screen
feral spindle
I just log in
wispy smelt
when i got in on one device i opened the mailbox and it crashed my game
now i cant log back in
dusk flower
Help, I open the game and it stays black screen!
limber notch
i cant open the game. instead im stuck here
misty crow
@limber notch please resinstall the game
dusty stream
I get black screen when I launch Azur game. Reinstalated Emulator and Azur
white warren
Hey the update dropped one of my ships affinity to 0 when it was at 96
dusty stream
Doesnt help
dusk flower
Help, how to fix the black screen\
dusty stream
@white warren relog
white warren
@dusty stream thank you had a heart attack from that
half jasper
anyone else having a network error bug?
clear wind
Game is stuck in a loading loop for like 6mins
carmine hedge
do i have to delete everything on my phone to play azur lane now
clear wind
Tested with both data and wifi
misty crow
@clear wind please reinstall
clear wind
Zzzz
misty crow
@carmine hedge Google needs you to clear more yes, but the actual game size is still the same 2.4-7gb
dusk flower
Anyone know how to fix the black screen? It stays like that
carmine hedge
oh alright then
potent tangle
so I'm glad the game now has 18.5:9 aspect ratio support, but damn my frames are awful. Is anyone else with a non standard aspect ratio phone getting the same thing?
dusty stream
Nobody answers black screen issue
frank agate
So, only bluestacks is working now?
quiet kettle
anyone know if Nox has x64 base?
half jasper
seriously? this shit is full of bloat
hard flower
Any help?
dusk flower
Please anyone, I need help with the black screen issue.
idle elm
Why does my game keep loading... it's been going on for several minutes now 
half jasper
i have the same problem. i think we just have to wait like 4H until they fix the NUMEROUS bugs
misty crow
For players encountering
🔹 Infinite loading on the log in screen with Mikasa
🔹 Hash error
🔹 Black Screen
🔹 Game crashes on startup
Please try to reinstall your game on WiFi
If the solution doesn't work, please ping me @misty crow with a screenshot of log mode if possible
hard flower
RIP me then
void bay
@misty crow i reinstalled but once again i am crashing at startup
idle elm
Crap... cant do that right now 
hard flower
Also it's Mikasa not Misaka @misty crow
clear wind
@misty crow i deleted the cache and just redownloaded the 250mb updatd and is working properly now
paper pumice
Using VPN works for me. I have the hash error thing
half jasper
i'm curious tho,what did they change to get so many bugs at the same time?
frozen spear
hmkay, looks like MEmu is not using ARM - or the update made the game quite choppy
misty crow
@dusty stream so it just doesn't load? And you've already reinstalled?
frozen spear
smooth sailing it is not
misty crow
@frozen spear try changing back the aspect ratio in settings (it's new)
Tell me if it works
half jasper
isn't arm like hardware? that's what i understood
dusty stream
@misty crow yes. black screen. reinst 5 times. even emulator was reinstallated once
half jasper
dId YoU tURn It oN an OFf aGain?
dusty stream
Mumu
rough saddle
I'm getting a network error prompt, even after reinstalling. I'm on phone, network is working properly, Washington server. If you need the debug log, I can provide that too
frozen spear
@misty crow the loading-screen aspect ratio to on? does that affect gameplay?
half jasper
@rough saddle me and another dude had the same problem.
misty crow
No there's another one
spring grotto
@rough saddle Please provide the debug log screenshot and as well, what region are you from?
frozen spear
or off? whatever the right-hand option is, can't read it
half jasper
we're prob not alone tho
quiet kettle
my game is laggy, how to solve
carmine hedge
How can I play Azur Lane on a pc?
carmine hedge
Can you send a link?
quiet kettle
yep
limber notch
@misty crow i uninstalled and reinstalled and it still shows the same thing
rough saddle
@spring grotto eu, Germany to be specific. Where do i send the log to?
frozen spear
@carmine hedge google "nox emulator" or "bluestacks"
carmine hedge
k
spring grotto
@rough saddle You can just post it here. And once you do, in the meantime, can you try a free VPN to see if that works?
misty crow
Ok wait
weary scarab
@misty crow Ive reinstalled twice both on wifi with and without a vpn
alpine crown
I reinstalled game and keep getting the API:200250, also my game laggy after update
misty crow
Who here is using an emulator and getting issues unable to be fixed
rough saddle
@spring grotto
alpine crown
i'm using Nox
rough saddle
I hope that's readable enough
misty crow
@limber notch @weary scarab you 2 using emulator?
limber notch
im on mobile
spring grotto
@rough saddle Yeah, that's good. I'll send this information off. And as well, please do try a free VPN in the meantime and see if that works for you
limber notch
android huaweii nova 2 lite
pale pagodaBOT
limber notch
log mode?
misty crow
Take an SS and send ^
rough saddle
@spring grotto i will if I remember. Can you recommend any? I don't want to get my personal data stolen 🤔
misty crow
See the above video for how to activate
quiet kettle
ender so how to fix the lagging issue of mine?
rough saddle
Most free vpns scam
frozen spear
not quite as choppy as before, but still noticeable stuttering
also, hecking long setting name
misty crow
Well anyways I can answe why emus are having an issue
weary scarab
I cant get into the game to perform the log mode action as i crash @misty crow
spring grotto
@rough saddle Hotspot Shield and Turbo VPN are some of the usual recommended ones
rough saddle
Alright
misty crow
But err
limber notch
@misty crow i cant do log mode
weary scarab
It loads fine, even performs the loading animation before the screen to tap and choose a server, not even 1 second later before i tap to the screen to choose a server i crash
limber notch
only show the hash files notif
misty crow
@quiet kettle @alpine crown @frozen spear I'll get a detailed explanation later, but tldr is, owing to changes in the playstore policy, game has changed to a format that isn't so suitable to running on emulators
I'll get a detailed explanation later
quiet kettle
shet
misty crow
But that's the main reason why emus are having a lot of troubles
versed yarrow
soo, refrain from playing on emu for now?
quiet kettle
oh fuk it, we always auto in game anw, not a big prob 
rough saddle
@spring grotto it works with VPN! Maybe the network is blocking the ip since yesterday and I didn't know
quiet kettle
ty
worthy ivy
Don’t know if this is a glitch but my secretary went from good affection last night to now being disappointed after this patch. I don’t know why.
spring grotto
@rough saddle Good to hear
limber notch
now what do i do? @misty crow
worthy ivy
Understood, thanks.
misty crow
For now just wait @limber notch
lucid jungle
does nox work for new AL?
frozen spear
hm ... any chance we could get an x86 apk to sideload for emulators? if it's not too much work for the devs, of course
alpine crown
So get used to the stuttering, there's no workaround or anything to fix it 
?
misty crow
@frozen spear
tiny sluice
My game crashes after "press to start". I can login and load the game, but when i tap to continue to server screen, it just crashes. Running on phone, not emu. I've tried uninstalling and reinstalling. Does anybody know how to fix?
drifting veldt
yeah i have the same problem
weary scarab
same
drifting veldt
are you running Android 10?
gusty schooner
I am unable to download the actual update as it doesn’t show up in the App Store.
tiny sluice
I'm on Android 9
weary scarab
Im going to try updating my phones software to the latest version to see if that helps @tiny sluice but im not on android so idk
carmine hedge
Uhhh?
After the update mine is crashing at the manjuu/yostar logo on Android 8
I get about 1-2 seconds of the little dots at the bottom moving then freeze
hard flower
Can't log in to Washington server.
carmine hedge
Anyone know why I can't find Azur Lane on the nox emulator?
misty crow
That's dependent on your region playstore
tiny sluice
@weary scarab I'm on latest software for my phone
misty crow
Not the emulator
lucid jungle
I can't login too.. my login screen is mikasa instead of beelfast, infinite loop of manju picture loading
weary scarab
@tiny sluice Im not
spring grotto
If you haven't tried, try reinstalling and be sure to be on a stable internet connection such as Wi-Fi
north blade
Help? Is this normal?
spring grotto
it has been @carmine hedge
@north blade It is at times for the Play Store. They won't display either the correct file size or it'll download old files accidently
north blade
Alright thanks
spring grotto
Both of ya'll please try a fresh install as both of ya'll's loading screens are out of date
and be sure to use a stable connection such as Wi-Fi
mild sequoia
Uhhhhhh
lucid jungle
I can't update AL on playstore
mild sequoia
plain tulip
Fb login doesnt work
mild sequoia
May need to check this out
She was at 85 before patch
Was my secretary ship
Haven't used her since patch
She's at 0
Is that even possibl
spring grotto
@lucid jungle How so?
@mild sequoia Known issue. Relog and it'll eventually fix itself ideally
@plain tulip How so?
plain tulip
Anyway to solve it?
mild sequoia
Ok thx
plain tulip
Trying to log into my binded account
lucid jungle
cause it's already up to date. but my login screen seems to be mikasa
shrewd juniper
What this mean?
dense pier
Can't log in to the game why?
spring grotto
@lucid jungle Yes, that's why I said to try a fresh install at this point. You could also try to clear the game's cache to see if that works as an alternative
pine star
I have this thing, tho I can log in so I dunno what to do
plain tulip
Aft I click fb login session
mint pollen
what emu support AL now ?
plain tulip
It just loads infinitely
misty crow
@mint pollen try mumu
plain tulip
Probably cuz its a new model from one month ago idk
spring grotto
@dense pier Try a fresh install if you haven't already as that login screen is out of date. Or alternatively you could try clearing the game's cache but it's not as guaranteed to work
lucid jungle
I can see the belfast login screen, then it switch to mikasa after the loading finish 😢
green cargo
So, i need to uninstall the game then reinstall back?
spring grotto
@plain tulip Try fully restarting your device and clearing the game's cache firstly. See if that solves the issue
reef dew
@turbid radish bluestacks still
wraith hedge
Got the same API issue as Burns5 above. Seems no one knows what to do?
dense pier
I got this login screen and after I try to login, its changed to Mikasa one
carmine hedge
my game started loading after attempting to launch it like 9 times, I guess I got the "smack the side of the TV until it works" bug
plain tulip
Aight will try
spring grotto
Yeah, try a fresh install if you haven't already as that login screen is out of date. Or alternatively you could try clearing the game's cache but it's not as guaranteed to work
pine star
but reinstall through what ?
green cargo
Oke, thanks
dense pier
RIP my data
spring grotto
Google Play ideally if it's available for you. If it's not available in your region, use a trusted third party site such as QooApp or APKPure
pine star
well I did the update with QooApp but
welp I dunno what's this
doesn't seems to prevent me to play
but that's still abit worrying
junior sun
What do I do in this case?
plain tulip
Nah fb login prob persists
junior sun
Nevermind saw the pin. 
spring grotto
@junior sun Well actually for that error firstly, that's most likely a network error. Try restarting your device and/or your network. As well as trying a differnet network if possible
see if those works first
spring grotto
@plain tulip Can you record the infinite loading happening w/ log mode active?
/logmode
pale pagodaBOT
spring grotto
steps to turn on log mode
spring grotto
@sour marsh What do you mean exactly?
marsh pelican
So what should I do to log in to my account after reinstalling the game? Twitter button on loading screen says about some invalid parameter, and if I'm logging just with "press anywhere" the game makes me to go through tutorial.
sour marsh
@spring grotto like I completed 2-4 up to 100% of the event just before the server went down and the reward was able to be claimed in the mission but I can’t claim it’s not there
dense pier
@tacit rivet mine too wth
noble marsh
I dunno if im correct in this section but..
I downloaded the update from the google app store which increased the filesize from 2.6 GB to 3.8GB.
Now i started the game and it asks me to download about the same update again? Did i do something wrong? D:
light wigeon
Yeah I have Mikasa as well, might have to wait till after work to redownload the game
tired niche
which emulator run on x64 ?
proud vessel
Um, AL in MuMu(64bit) doesn't even open. Any alternative emus? Is LDplayer still working?
weary scarab
@tacit rivet Reinstall the game on wifi
misty crow
@dark furnace says mumu is working
spring grotto
@sour marsh You mean the event missions? Well they disappear after the maintenance so it's understandable that you can't claim it now afterwards
dense pier
Reinstalling the game is the last choice huh? Well RIP
tired niche
nox is slow af :/
tacit rivet
@weary scarabok2
spring grotto
@noble marsh No, that's correct. There's an app store update as well as an in game update
sour marsh
Right but I had completed it so can I get the items?
dark furnace
Yep. Mumu works fine
noble marsh
@spring grotto the heck D: ingame update sends me to google app store again that right?
spring grotto
@sour marsh If it's an event specific mission (such as clearing D-4) that's in your mission tab on the home screen and you don't claim it before maintenance, you can't claim it
sudden prawn
Issue, Exercise stuck projectiles wont move. The pic is washington launched like 4 volleys but projectile is stuck
spring grotto
@noble marsh Oh, it's asking you to download from the app store again? odd
proud vessel
@dark furnace It doesn't even boot for me. What version of mumu is that?
sour marsh
I see ok guess I lost the items :’(
spring grotto
Try restarting your device as well as possibly clearing the game's cache to see if that works firstly
noble marsh
@spring grotto okay illt ry doing that D:
ripe jewel
1~2 days ago I rolled Graf Zeppelin... I put her in the 10h commision to lv her up quickly and rented the summer skin for her.
Now I look at her and see that her affection is 0!
Is there anything other than losing in battle and keeping people in the academy that could lower affection, and so quickly?
dark furnace
@proud vessel Chinese version of Mumu. The main thing is not to confuse with Memu
dense pier
Where's the audio files located? I don't want to waste another half a gigs for it
tired niche
solution to make the game run smoothly again on Nox ?
proud vessel
@dark furnace Im using the Chinese 64bit. Is that the 32bit version>
spring grotto
@ripe jewel It's a known issue. For now, try restarting the game till her affection is fixed if you'd like
@tired niche There is none, sorry to say
ripe jewel
@spring grotto thank you
spring grotto
@dense pier You mean so that you don't download them? They're optional in the settings menu in game so they wont download till you choose to
drifting ibex
mumu
spring grotto
^
feral spindle
dense pier
I mean I want to keep the audio files before reinstalling the game so that I don't have to download them again after I reinstall it
weary scarab
@spring grotto My game was crashing on "tap to start" screen after loading, i reinstalled twice and it still happened, i cannot get the logs as it crashes before i can, im currently updating my phones software to see if that also works, if not any ideas 
proud vessel
mumu doesn't work for me though
harsh thicket
hello, can i ask if its okay, can anyone suggest a good emulator for the new update on AL to run smoothly?
snow sentinel
I can't seem to change or add secretaries.
dusty stream
@dark furnace which mumu you use?
proud vessel
i saw some MuMu users not working for them too. Though others can boot just fine 😦
sour marsh
@spring grotto wait we can’t access the exchange store from that event. It said the store was going to be still available till the 30th.
dark furnace
@dusty stream Chinese version. From the official site.
dusty stream
@dark furnace i am too but beta
snow osprey
Need help please
sour marsh
@proud vessel are u using the latest version of mumu?
dense pier
Welp nvm. I tried to manually clear the chace through from the folder and its work
flat egret
@Ender | Elder of Subs IN Despair I can't even get to the log in screen I get black screen on my bluestacks and then it crashes. Like the in game cursor shows up but then crash
sour marsh
@spring grotto ok thanks
snow osprey
One of my shipgirl affinity suddenly drop from crush to disappointed what actually happen
dusty stream
@dense pier where cache lies?
dark furnace
I have a version of Mumu 2.2.23. works good 
proud vessel
@sour marsh Here's my Mumu version
dense pier
Clearing chace through settings doesnt seems to be work
spring grotto
@snow osprey Known issue. You could try restarting the game until it does fix itself
dark furnace
@proud vessel try to update mumu from official site, because u use older version
proud vessel
can i have some link pls if possible?
dark furnace
@proud vessel check your pm.
dense pier
It's in Android/data/com.YoStarEN.Azurlane, if you're using android