And now i cant login into my Face account
#tech-support
ember arch
The Facebook account got banned ( Reason:Unknow)
I need a Dev to Unbind me from the Face account
If you reply, just tag me
dusk flower
@grim steppe so i checked this i686 in some website . Am i safe?
grim steppe
@dusky fossil can you show me the SoC tab in CPUZ? so I can verify
@dusk flower most Atom chips (like your SoC) is 32bit (or x86), so I'm pretty sure AL will stop working if it stops supporting x86 (or you won't be able to update it)
But I need more verification 
dusky fossil
@grim steppe
dusk flower
They need to clarify this. So it does affect on some phones. Not just emulator. I have to buy a freaking new phone if it does. 
hybrid stag
get RN7 it's cheap and smooth run if u're low budget
ember arch
Can anybody help me 
grim steppe
nox will be completely fine, yes
dusky fossil
@grim steppe so ? Am i safe ?
grim steppe
I'm not 100% sure, but you should be fine
muted atlas
@grim steppe
grim steppe
@muted atlas how much RAM does your phone have? 4?
fresh heron
if the kernel is 64 bit, he should be on a 64bit system
muted atlas
2
grim steppe
you will be fine
muted atlas
Really?
grim steppe
muted atlas
So aarch64 is 64 bit system?
grim steppe
64 bit OS, yes
@dusk flower you will be fine
that Atom luckily does support 64 bit instruction set
but I will get a new phone thou, my zenfone 5Q is already laggy with AL
spring grotto
@ember arch So you did have it bound to FB but that FB is unusable now, correct?
dusk flower
@grim steppe thank you for giving me hope. Although it is reasonable to buy a phone now, but this 5 year old phone still works in all of my task and has no signs of dying. I'm not gonna buy a new phone just yet.
Just to be safe, I'm gonna play it in 30 fps as always been. If it does works.
grim steppe
wait
@dusk flower i686 signify an 32-bit OS
and after the update, the devs will drop support for it afaik, so it will likely to stop working
unless I'm missing something
Your chip is capable of running an 64-bit OS, but you are running an 32-bit OS
dusk flower
Well this is getting complicated real quick..
sinful yoke
hi guys please note that nox and bluestacks will be fine during the client update
for other emulators I do not know unfortunately
dusk flower
@grim steppe it's ZenUI, I think
covert glen
what message though...
sinful yoke
likely multiple reports
covert glen
trolls?
sinful yoke
it is possible
covert glen
me and my friends all got muted all at the same time ๐ฆ
well thank you for confirming this @sinful yoke thank you
at least my mind is at ease now
grim steppe
@dusk flower well, according to the devs, phones should be fine, but I have my doubt, so 
@sinful yoke as far as I understand
the developer releases AL that can run on both 32-bit and 64-bit devices
and @dusk flower can run that app, since his/ her OS is 32-bit
and then later they drop support for the 32-bit version and only support the 64-bit, and force update the app through the Play Store (which I assuming from reading #game-news )
the app will stop working after the update, and show the error "This app is no longer supported on this device", since @dusk flower is running an older system
The "phones should be fine" message is just an assumption that any phones that capable of running AL is probably already on a 64-bit system, which is almost every system nowadays
Are you able to verify/ help us with this?
outer herald
In-game muting can happen for three reasons, one is you were being rude, two trolls being trolls, or someone has it out for you
sinful yoke
32 should still be supported but in the case that it isnโt, the 32bit phone issue is unfortunately something I cant help with and can only suggest using an emulator or another updated device if possible
willow echo
question I use memu. should I switch to bluestacks to play on my PC? 
grim steppe
@willow echo there's a simple test 
if your emulator can run Fortnite, it can run 64-bit AL, since Fortnite only works on 64-bit compatible emulators
willow echo
๐
grim steppe
@willow echo wait, don't do that, forget what I said
Here's a simple test
Download a recent, popular game on the Play Store, (preferably after August 2019)
If it works, your device/emulator has 64bit support, which will be able to run AL after the update
raven ermine
so, nox will stop working tomorrow then?
grim steppe
no, Nox and Bluestacks will be fine
versed yarrow
how about MuMu?
raven ermine
quite sure nox doesn't do arm emulation, unless they changed this
grim steppe
both Nox and Bluestacks have been tested, so those two are almost guaranteed to be fine
raven ermine
perhaps an old version of nox didn't then
grim steppe
Here's a simple test
Download a recent, popular game on the Play Store, (preferably after August 2019)
If it works, your device/emulator has 64bit support, which will be able to run AL after the update
it should be fine, but it's not a guarantee
grim steppe
@dusk flower I just confirm
unfortunately, your phone won't work, since it is running an Intel SoC, which use x86 architecture
this AL update is not related to 32-bit or 64-bit
As long as you are running a chip that use ARM architecture (which is most phones), it should works
severe fiber
dammit, now my phone cant play AL, okay guys, look like its farewell...
sinful yoke
nox and bluestacs are fine
@severe fiber phones should not be affected by this update
but I cant guarantee for every phone
shut sentinel
Hi there. I was curious about how to restore my previous account? I had some IRL issues and had to quit before the binding to Facebook was an issue and I saw on the help section that it may be possible?
sinful yoke
do you not have access to your account right now?
shut sentinel
I downloaded the app and it started me at the beginning with no option to reload my previous data.
sinful yoke
and you did not bind previously?
shut sentinel
I always loaded from Google play, so it was not an issue before I had to quit
sinful yoke
google play is not a form of binding
shut sentinel
I never said it was. I said it always loaded from my Google play account. It didn't say anything about needing to bind to Facebook at that time, and while I was gone, that changed. I was just asking if it is possible as the game's help section suggested that it was.
grim steppe
can you also uhh help that Jzuice friend above Kawaa
median needle
"loading from google play account" is binding your account to google play, which al doesn't support. and yes the game from release has always stated in the settings that you should bind your account to make sure it's safe.
and yes you can recover your account.
do you know what your UID was? or do you remember your username and what server you were on?
sinful yoke
@wicked kayak try qooapp
shut sentinel
What's a UID?
I know what username I used, mute I'm not sure about the server. Its been since around February I think
sinful yoke
its a string of numbers
you will need at least your username and server to recover an account
median needle
if you can't remember the server you can (very tediously) check each server for your account by searching for your username.
shut sentinel
I think it was Sandy. When I checked the servers, it only listed 4
My account WAS bound. When I started the app this time it switched servers and that's why my account didn't appear
Everything is as I left it. Just new shiny things everywhere
small mantle
Hi, do I need technical help, who can I contact?
small mantle
The client of the game drained, it is impossible to log in via Twitter, what should I do?
steel kettle
was your account bound to anything else, like facebook/yostar? if not, youll need to contact email yostar's customer support for assistance in retrieving your account manually
what do you mean by 'client of the game drained' btw? you uninstalled and reinstalled it?
tawdry lake
Yea, "Drained" threw me off
small mantle
No, only via Twitter ๐ฆ
steel kettle
also are u getting error messages when logging into twitter from the main page? i dont think i've seen recent mentions of people having issues w/ twitter
tawdry lake
Try Redownloading AL again and attempt logging in through Twitter
steel kettle
upon reinstallation it should follow more or less the steps below
- launch game
- on main page, select twitter on the left side of the screen
- log into twitter
- select server. (this is VERY important, and is one of the most commonly missed things during reinstallation)
- enter the game
small mantle
Iโm from Russia, Iโm trying to restore my account, Iโm constantly writing this error โYour password has already been reset.โ There is no way to change the password and restore the account.
tawdry lake
Whenever i Dealt with a smilar problem, I redownload the App, Or Clear Cache or Restart the phone to see if its a system problem
Otherwise your bedt bet is to contact. Yostar Customer Support
median needle
@small mantle where exactly are you getting that error? al accounts don't require passwords.
steel kettle
in that case it sounds like an issue with your twitter account
like LFire said, AL accounts dont use passwords, so any reference to a passwrod in this case is a reference to your twitter password
small mantle
An error appears when you try to change the password for your account. :\
uncut pewter
The game app is not avaiable for my country in google play, so i used qooapp to download the app; does the new incoming update means i wont be able to play anymore? (Playin on my phone)
median needle
@hollow plover #bug-reports not here.
spring grotto
@uncut pewter You're fine
steel kettle
@uncut pewter your phone should still be fine
spring grotto
you'll just need to download the update when QooApp gets it in their store
uncut pewter
Does that takes a lot of time?
spring grotto
Them getting it in their store? Not at all, they're pretty quick about it
uncut pewter
Ok
spring grotto
once it's officially released
uncut pewter
Thanks
spring grotto
Usually the update will be in their store before maintenance for said update is even done. But there's no guarantee for that
spring grotto
Please only post in one channel 
as for this issue, restart your device once or twice as well as cleaning the games cache to see if that solves the issue
spring grotto
Did you clear the game cache?
fringe root
how to do it ?
spring grotto
You'll go into your storage in your phone settings, go under apps, find Azue Lane, and you'll open it up and click on its storage. You should see a sceen like this
spring grotto
Hm...if it still doesnt work after, you'll probably have to reinstall if you have your account bound to FB, Twitter, or Yo-star. Seems like a corrupted install at that point
fringe root
ah okay 
cursive onyx
reinstall the game if that doesnt help @fringe root
had the same thing and only that worked
and do you possibly have android 10? @fringe root
carmine perch
My friend recently started playing the game again and has somehow managed to lose his account in the process of binding it to a Yostar account, accidently creating two new accounts, he has no knowledge of his UID, only his username, the server he was playing on and which were his main shipgirls, is there anyway that anybody knows of for him to begin to sort this mess out?
echo heath
You can't really keep creating accounts.
Was he trying to bind at the log-in screen or something?
carmine perch
I think he must of been, I believe he was trying to get it to work on bluestacks
echo heath
So has he only had this issue on an emulator? He could just bind the correct way on his phone and then log-in correctly on the emulator
median needle
also tell him he can't bind with yostar with the email he used. if he wants it unbound from the new account he'll have to email CS so they can manually remove it.
carmine perch
According to him now when he starts the game on his phone he gets loaded into the new account he's made
echo heath
So did he try binding at the log-in screen with his phone?
median needle
because he logged into the new account he made 
sinful yoke
have him try logging into all servers
so he logged onto both?
unfortunate 
if he didnt touch the login buttons on his phone then his account shouldnt be changed
median needle
(assuming he fucked up his bind and simply didn't choose the right server)
now he has to email CS so they remove the yostar bind from the new account and put it on his original.
sinful yoke
just need to ask cs to merge the binds, much easier for both parties
median needle
but before you tell him that ask him 2 things.
- did he bind in the settings menu or the login screen.
- did he choose the same server he was on before.
carmine perch
I'll ask him quick
On my phone I bound on the login screen because it wouldnt let me do it on the settings screen because I had already used my Emails on the empty accounts
It didnt originally put me on my previous server but I did click on the server to see if anything was there
thats what he has replied with
sinful yoke
he is supposed to bind in settings for next time
carmine perch
so will he have to message cs then do you think?
median needle
k and he logged into the new account on his phone as well?
sinful yoke
he does not have access to his account on emu or mobile?
carmine perch
apparently he did and no he does not have access the original account
sinful yoke
he will have to contact customer support
have him go through the tutorial on one of the servers and then he will need to collect the UID, username, server, and a screenshot of the binds in settings for CS
then is his email make sure he asks staff to merge the new account binds to the original account
he will also need to send his original username and server since he does not have his UID
carmine perch
thanks a lot you guys but which email address should he send these details to?
sinful yoke
/techsupport
pale pagodaBOT
sinful yoke
email is above
carmine hedge
The recent mail from Headquarters says
As requested by Google, the latest Android APK of Azur Lane will no longer support x86 framework. ... In order to avoid this issue, please try to play AL on emulators powered by Arm framework.
Does anyone know why Google requested the change?
echo heath
out with the old in the with the new
shut owl
My God, CS never replied
median needle
how long ago did you send your email?
median needle
k send a reply to your original email to bump it up. it might have been missed.
undone marsh
Welcome to the club.
I sent one September 7th and they still haven't replied.
I've bumped it up 4 times now
(waiting for a couple weeks each time)
Is there a way to contact someone who might be able to help? Like through Discord or something.
I know some Yostar staff use this Discord, could I maybe reach out to any of them?
median needle
sadly no. they'd just refer you back to the email. i'd say send a new email since it's been over 2 months. (unless kawa/toast says otherwise)
undone marsh
I already did that
Because I've replied 4 times
With about two week intervals between them
Oh
nvm- I can't read apparently.
Spending this time in the waiting room must be chipping away at my sanity lol
Second ticket submitted. See you in two weeks, probably.
north jasper
I tried to play in my phone but this happened, i tried a Emulator but this still showed up...
median needle
what emu are you using? and did you install the game via an apk or through google play?
north jasper
I tried Nox and later LDPlayer and i downloaded the game via QuoApp
median needle
ok. try reinstalling the game and if that still appears try reinstalling the emulator. (also try using bluiestacks.) as for your phone try using wifi/mobile data or a vpn.
north jasper
Ok, I will try
teal tangle
Do we have any information about the "sold out" bug?
I sent an email but so far no response or new announcements about it
warped rose
What is this and how do I fix this? I am playing on mobile and I think I accidentally open some sort of developer's console.
eager stone
spring grotto
It's just a debug log mode. Press "Hide" and you'll get rid of it. Steps of how it's opened are in the pinned youtube message in this channel
meager owl
What info should I give to support when trying to reset secondary passcode?
Besides UID, IGN and Server
spring grotto
Hm...that should generally be it to start (b/c honestly I don't believe any of us know the process for passcode recovery) 
the only other thing I could think of would like your first oathed ship if you remember who it was
meager owl
Oh ok, thank you
sinful yoke
a screenshot of ur binds proves who you are
meager owl
Send that via email?
sinful yoke
yes with the email
gleaming ruin
Its been 3 weeks already since they havent responded to my issue i think fhe devs are too busy :((
I hope they will noticed ny issue asap
obsidian swallow
Regarding the latest update notice, will PrimeOS/PhoenixOS users playing AL will be affected? thanks.
ember arch
Can anyone give me tre Mod or Dev Email
sinful yoke
/techsupport
pale pagodaBOT
sinful yoke
@ember arch
@obsidian swallow it is possible, but phones should not be affected
nox and bluestacks will be fine
carmine hedge
Hello i have been reported about my account at 10/30 it passed for a week when i will get news?
cyan hollow
This is a question.
I want to ask how does one get banned in this game?
Is it very sudden when the offense is done?
carmine hedge
Yes
sinful yoke
it can take 8-13 business days for a response atm @carmine hedge
carmine hedge
Ah okay thank i will be back
sinful yoke
and yes bans are sudden, they wont just tell you to not do it again/give you some time
cyan hollow
Ok ok, that answers alot of what I was pondering about, thank you.
random jolt
Trying to bind account to FB, getting error 100221 undefined language. Any clues?
sinful yoke
100220?
random jolt
100221
sinful yoke
can you send a screenshot of the error code?
how weird, one of a kind
we will try 100220 fixes then and see if that helps at all, is the email of your FB the same as your yostar?
random jolt
No
sinful yoke
can you try restarting your device fully and then try to bind again?
also when the error shows up can you get a screenshot of log mode with it?
here is how to turn on log mode
/logmode
pale pagodaBOT
random jolt
Will do
sinful yoke
thanks! well judging by the error, theres no communication with facebook and the game
in your apps and permissions, is azur lane located?
sinful yoke
must of been a small hiccup with fb and al 
thin seal
Anyone know when we can redeem AL Music Single JP redemption codes?
AL Twitter mentioned they can be redeemed in EN for rewards, etc
sinful yoke
it is not redeemable atm afaik
fresh jacinth
Question if this is the right place?
On mobile, mine locks up when I open the mail box, says 31/1000 but can't do anything else.
Never mind, after freezing for the 5th time and restarting it, now it works.
carmine hedge
Although I wrote 2 mails to the support by now, I still have the bug that an item I didn't purchase in the event shop is market as "sold out". Is there anything I can do, or do I just have to wait? (On Twitter was written that you should write an email to the support if that bug happened to you https://twitter.com/AzurLane_EN/status/1190258081801723905/photo/1)
fickle rock
Sry for asking here I just received the email and text confirming my art book order, so how do I track it?
Do I just wait?
carmine hedge
okay
thank you
what happens if the bug gets fixed after the event finished and the shop was removed?
I did some test for Nox and BlueStacks. By far BlueStacks has a x64 version with x64 Android version, Nox does not. So in the next update, maybe Nox will be skewed?
it seems like
carmine hedge
it is still a long time till that update
I swapped to BlueStacks just in case
thank you, I'll just hope I'll still be able to get it
sinful yoke
staff have told me nox n bluestacks are fine, I cant answer for other emus though
carmine hedge
btw, which bug?
sinful yoke
sold out
carmine hedge
I can't even remember which I purchased, which I didn't lmao
well I can, cause I didn't purchase the ultra rare torpedo :/
but it's marked as sold out now
I bought both of them
umbral folio
Hello
I need help
My game is crashing almost everytime
It just sends me to the log in screen everytime
drifting knot
Oh thank you so much!
umbral folio
No prob
drifting knot
Yep it worked
small mantle
Need help, no access to account
worldly fern
spring grotto
One or more of your ships is duplicated across multiple fleets. Try fully clearing your fleets and then replacing the ships in them
small mantle
please help, I'm wasting time. Please contact me. I will write the essence of the problem.
rose birch
anyone knows how to unbind a twitter acc? I keep getting errors
somber herald
Still no answer from email support since october 18.
Big update in 1 week i still didnt get help with my email bind
How should i unbind my email if support not responding even after 20 days?
spring grotto
You mean for Yostar binding? The only way to have it unbound is from customer support, sorry to say
azure pilot
so it would be pretty annoying to change your email? bc i was planning on doing that
spring grotto
For Yostar binding, yes. You'd need to contact customer support to get that done as regular users aren't able to modify them
rose birch
is this also the same for twitter binding?
spring grotto
No, Twitter binding is able to be done by regular users. Hm...is it the only bind on your account? And does the error end w/ something along the lines of 213?
rose birch
yeah failed: 100213
spring grotto
Gotcha. So the reason you're getting that error is bc once you have a bind on your account, the game will require at least one bind. If you try to unbind that last one, you'll get that error. So if you wanna unbind it, you'll need to either place a dummy bind on it (with FB or Yostar) or contact customer support so that they can do it manually for it on the backend
spring grotto
small mantle
@spring grotto Tell me, how can I be, I canโt enter the game, Twitter there is no way to recover, what should I do?
spring grotto
@small mantle So you had it bound to Twitter? Are you not able to use that Twitter anymore or something?
hot bear
Can someone help me. I've used my twitter account to get into AL from a new phone. while the name seems to be the same my acc is completely wiped.
spring grotto
You logged in w/ Twitter on the title scren?
hot bear
yea...
spring grotto
Okay, did you choose the correct server? Your character stays on the server that it was created on. So be sure to try logging into all of them to see if your character is there or if it starts you on the tutorial
hot bear
I logged onto the sandy server and it made me do the tutorial
spring grotto
Try them all just to be sure if you don't mind
hot bear
okay
ok so I connected with my jostar acc and it threw me into the tutorial.
is that normal or should I try smth else?
spring grotto
Did you bind w/ yostar in the settings menu in game? While you were logged into your account on your old phone, that is
hot bear
yea. the problem is my old phone died just now.
spring grotto
Okay. Well be sure to use the correct email address that you bound w/ (this can usually cause some simple problems for people w/ simply using the incorrect email), and generate a new code, and input that new code. Then try logging into all the servers
hot bear
even when I was on sandy?
spring grotto
Yeah, just to be sure
hot bear
ok
the problem Is I might have bound my "new acc" to the twitter e mail accidentaly
is there any way to recover it with my IGN? I also have multiple people that can confirm its me and who are in my Friends list
spring grotto
If you had your old account bound to Twitter, you couldn't have bound the new account to the same Twitter email. You would've gotten an error message. But if your Yostar binding and Twitter didn't work on any server, you'll need to contact customer support via email with your account information (such as in game name, server, command lvl if possible, etc)
spring grotto
The email is al.cs@yo-star.com 
hot bear
ok
small mantle
@spring grotto Yes, I can use twitter. how else to be in this situation?
hot bear
aite so I tried it with facebook aswell and it worked suddently.
Thanks
spring grotto
Okay, if you had it bound to Twitter, just follow these two steps to get back into your Azur Lane account. And please be sure to pay close attention to the second step
small mantle
@spring grotto second, right there are only 4 and 5
spring grotto
Well second as in the second step in the picture. I was referring to Step 5 though. Sorry for the confusion
small mantle
@spring grotto the game was reinstalled, after that I realized that there is no way to restore twitter data, I do not know what to do.
spring grotto
If you had your account bound to Twitter, you just need to follow those two steps. If you didn't have it bound to Twitter though, you'll need to contact customer support via email at al.cs@yo-star.com w/ your account information
somber herald
@spring grotto yeah i meant Yostar binding. You said i should wait 8-12 days. 21 days after no response.
spring grotto
Okay. If you still haven't heard back after this point(8-12 business days so weekends not included), unfortunately the only thing we can offer is to just say to send another email to support stating your issue
somber herald
15 business days and 21 days in total
cloud niche
@cursive onyx @steel kettle just recovered my account... Thanks for helping me
steel kettle
small mantle
@spring grotto al.cs@yo-star.com wrote to the indicated address, the answer came, Azur Lane Support Team
November 08, 2019, 18:27 +0300
Hi there
You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.
Thank you!
Where to answer?
spring grotto
That's just their automated bot response. If you sent in all your account information and let them know that you need help recovering it, you just need to wait for their actual response
small mantle
ะพะพะพ thx)
hoary tapir
i just wondering how the shipyard mission 1 and 4 work cause i have been developing saint louis for 3 months and the exp keep at 54% although i make a full eagle union team to clear map?
spring grotto
That's more of a question for #gameplay-help but it's only for USS CAs and CLs. So all your backline ships or destroyers won't count for the exp
grizzled apex
hi i got some lag at start of every batle recently and it not my conection i check it im on 4glts and wifi my phone is a s9galaxy
carmine hedge
Hi, i am just wondering. My azur lane keeps stopping for some reason, is it because of the update or?
echo heath
There hasn't been an update recently.
carmine hedge
Well, this thing keeps popping up :v @echo heath
echo heath
Looks like an issue with your phone running the application
You could try repairing the game file in settings.
You could try freeing up space on your phone
You could try getting on a more stable connection.
serene canyon
hello, could u help me to recover account?
echo heath
What's the issue?
serene canyon
i lost my account
But I was attached my old accaunt to Facebook, yostar and twitter
echo heath
So you have the account you lost bound to FB, Yostar, and Twitter?
serene canyon
are u from technical support?
echo heath
Like from Yostar itself? No
You could wait for someone who has the #tech-support tag to come in if you prefer
serene canyon
Today I am download again your game. But when I enter to my facebook account, this game add a new account. When I enter Yostar account (I was tried 2 e-mail) this game does not find my old account
echo heath
Well, you have to make sure you log-in at the log-in page and not bind. Accounts never get deleted so you must be remembering your log-in information incorrectly.
echo heath
If you successfully log-in with one of your binding methods, be sure to check every server to see if your account is there.
If you can't successfully log-in with a method you remember, then you'll have to contact customer support via an e-mail
/techsupport
pale pagodaBOT
serene canyon
yeeeeea, i find my account, it was in Washington server, thank u so much!
echo heath
What phone do you use?
carmine hedge
A galaxy S9+
echo heath
No idea then. Wait for someone with more tech support experience to come around. They'll probably ask you to put it in developer mode and see what errors are going on.
carmine hedge
Alrighty
echo heath
turn off the notifications in the settings
worldly vortex
Ok
echo heath
Bind to another method and then you can unbind twitter
cursive onyx
@cloud niche 
rancid flame
echo heath
no, restart
spring grotto
Did you have it bound to FB, Twitter, or Yostar?
boreal turtle
I'm gonna guess if I didn't I'm not getting that bi*** back
I didn't think of doing it
spring grotto
You can if you didn't, you'll just need to go through customer support via email to recover it
/techsupport
pale pagodaBOT
boreal turtle
Damn I can't even remember the UID
Because I can't even get into the game
Damn it! I didn't think shit through
spring grotto
That's okay. It's just requested but not required. If you have information like your in game name, server, commander lvl if possible, you're good
spring grotto
Yepp, that's just a bot response in case you don't send all in your information in the initial email. If you did though, you're good to just wait for their actual response
boreal turtle
Ok
sinful yoke
quaint ridge
anyone knows if there is any update on the event shop issue? my duplicate torpedoes still sit in my depot and I still canโt purchase the oil from event shop, mail unanswered for a week now
sinful yoke
they take awhile to respond
radiant pasture
my game is just broken
canโt login on facebook after redownloading
keeps crashing
app just keeps crashing
i just want to get back into my account backed up on facebook
the facebook prompt login just breaks
spring grotto
Hm...can you try restarting your device if you haven't already. The next step after that would be trying to clear the game's cache.
And if both those fail, try turning on and then off developer mode on your phone
radiant pasture
like this just keeps showing up and i keep pressing continue
if i press cancel the app crashes
guess iโll restart
whew, restarting seems to work, thanks
spring grotto
Good to hear 
and no problem at all
carmine hedge
@spring grotto excuse me mod, can you check my bug? Is in the top of the chat....
humble birch
Anyone know when they are finally going to fix the bug in the event shop where the rainbow torpedoes are unavailable even if you didn't buy them
I never bought the rainbow torpedoes but they say sold out for me
It happened after they added in the skin for deutchland
sinful yoke
@humble birch contact customer support to fix this issue as per their hotfix announcement
sinful yoke
can youtry changing internet connections? @wraith fossil
wraith fossil
I only can use wifi or try with a vpn, can't use data
I tried with the vpn and it worked
Thanks
gloomy spire
Hi, I reinstalled the game and now I canโt log in to my account, tried to log in using Twitter and Facebook, but every time there was a new fresh account, I remember the server, my nickname and almost all of my ship-girls, can you help me?
If this helps somehow, I did the transaction, there is a certificate in my bank about when I made the purchase.
sinful yoke
@gloomy spire try logging into all servers
gloomy spire
Is it on a different server, I will not start a new character?
quartz robin
Hello, I accidentally binded my yostar account to the wrong azur lane account is there anyway to unbind it so I can rebind it to my proper account?
sinful yoke
@gloomy spire all servers have their own unique data
@quartz robin you will have to contact customer support to remove a yostar bind
/techsupport
pale pagodaBOT
sinful yoke
their email is above
quartz robin
ok thank you very much!
sinful yoke
gloomy spire
I will try, but I do not understand how this should open my account.
sinful yoke
you remember your server right? you need to login to that specific server
if it does not work, you might be remembering the wrong server
so you will have to try all of them just in case
gloomy spire
Man, I really apologize for spending your time, it's hard to work in support when other people are dumb, thanks, I just forgot my server, not Lexington, but Washington.
Yesterday, even in frustration, I deleted the game, after installation, you saved my work hours.
sinful yoke
its no problem 
carmine hedge
How to fix this issue?
cursive onyx
reinstall the game
carmine hedge
I've tried it
cursive onyx
what os do you have?
carmine hedge
Android
cursive onyx
which version?
carmine hedge
6.0
cursive onyx
try clearing cache of your game/maybe reinstall it again/restart your phone multiple times
sinful yoke
just reinstall
do a clean wipe of the folders and make sure nothing is left behind
android has a tendency to leave some files behind for azur lane and it makes users experience the same issue
swift sundial
How much time does it take usually sup to reply? Iโve sent the mail on 05.11 and still waiting, is it ok?
median needle
8-12 business days.
lament hawk
Any news regarding the bugged rainbow torp at event exchange?
plucky spear
Ask, ia there any way to recover account ? I forget my bind account
swift sundial
Thanks LFire 
balmy mirage
i have this ! icon constantly show up since 2 days ago but i can't do anything in there and it won't go away.
wild olive
Is it ok to use some app like game booster to play this game
balmy mirage
my second account has this bug also, i don't even have the cat lodge unlocked yet
small mantle
Hi guys, how long does those support respond?
hybrid valve
How long does one have to stop playing in order to get a return bonus?
hybrid valve
I stoppped playing for over a month and didnt get the return bonus?
sinful yoke
@balmy mirage if its giving the notification without you being able to actually go to the cattery, try contacting support so they can attempt to reset it
small mantle
@sinful yoke
8-13 business days, that is, I miss all the events in this month? And yet this may not be the end, earlier it was much faster (
sinful yoke
their email is always changing in response time because some days there is more emails than they can handle and sometimes there is less
currently theyve had a lot of build up
small mantle
@sinful yoke They used to help me through discord, but now only through mail?
sinful yoke
yes, they no longer answer in dm
small mantle
@sinful yoke
to hell with everything, a year and a half of the game has sunk. thanks for the answer
balmy mirage
ok thanks
worthy sorrel
Hi, Anyone know why i can play the game with 4g but not with wifi?
spring grotto
It's possible that your isp is having some issues w/ it's connection. If you haven't tried already, restart your device and your network router as some simple first steps
worthy sorrel
ty restarting both worked
dense grove
I'm shopping for a new tablet to play AL on. The Lenovo Tab M10 can run PUBG & CoD Mobile, according to reviews. So it could run AL pretty easily right? (Sorry if this is wrong channel)
chrome jacinth
I had a azur lane/yostar account and when I went to log into the game after deleting and reinstalling the game and I put in my account info it started all of my progress over. I tried emailing them today but I only got an automated response. Can anyone help me?
Or is this normal
finite breach
So your account was bound, you sucessfully logged into the game and you had to do tutorial? If yes, have you checked if it was the right server? And regarding your e-mail, yes there is an automated response in case people didn't state their problem in the initial mail
chrome jacinth
Should I try the other servers? I swear I was on the Lexington server when I deleted the app. And I got back on the Lexington server. Do you think I might of over binded my account?
finite breach
Just to be sure you didn't remember the wrong server, try every server. It should not overbind accounts. Maybe you used another e-mail account for binding?
chrome jacinth
I skipped over the one server that was the correct one.
Thank you for helping me! I appreciate it a lot!
finite breach
(maybe you should send an reply to your mail to cs, and say that your problem was solved) and no problem. Wrong server is usually the problem
undone acorn
What do I need to do to play the EN version of this game while visiting China?
spring grotto
You'll most likely need a VPN for your connection to be able to connect to the servers
bleak zenith
So I have a weird issue where due to living in Uni Accommodation, the internet sometimes hiccups and very briefly cuts out for me.
Then the game tells me "Connection Lost" but sometimes, if I try to log back in, it tells me "Please do not repeatedly log back into this server."
And I'm worried that me trying to log back in all the time between the internet hiccuping is going to cause me to lose my account or banned from the server or something.
what do.
spring grotto
No, you don't lose your account or get banned or anything like that. That should just be a notice that you're not able to connect and to try again in a bit
modern jewel
Alright I didnโt know where else to go for this, but itโs a weird error that I canโt seem to see anyone else having. I cannot progress any of the Training missions even if Iโve completed the objectives. I get the error System Error: 30: Not enough Targets
If anyone has experienced this / has a known fix for it that Iโm missing feel free to ping me or dm me! Thanks for your time.
eager nimbus
Regarding the status of being unable to purchase the torpedo in the shop due to the bug, since customer service takes a while to respond due to traffic. Will the torpedos be sent to my mail directly or be purchasable in the shop because I fear that they won't be able to fix it in time before the event is over.
primal crescent
I've binded it to Yostar
but when I log in I can't enter the server I was playing with my old account
I've to recover my account
finite breach
Just to be sure, have you checked all servers
primal crescent
let me check
I've tried all servers. Nothing happened. If it may help I've got the screenshot of my old profile, did it before changing phone so if I ever had to use it welp I got it
sinful yoke
do you have your UID?
primal crescent
Yes
sinful yoke
can you send it?
primal crescent
68435220
sinful yoke
/checkbind 68435220
pale pagodaBOT
Z23 Sensei
sinful yoke
you bound with FB, not YAS
meager owl
Weird thing happened to me, so I bought some gems and they arrived and all but it hasn't charged my card
I have the Google play receipt
But it hasn't charged my card for some reason
It usually charges the minute I buy something
Just don't want to get banned from AL for thinking I charged back the transaction
primal crescent
oh i'm sorry, my bad. How can i get it back from fb?
sinful yoke
you login with FB
@meager owl you may have to contact customer support and explain the issue and see what they can do for you
/techsupport
pale pagodaBOT
sinful yoke
their email is above
meager owl
Ok thank you
primal crescent
when i try to bind my account on fb, i receive the follow words "This account fb is already bound with another Airi UID: 100200
sinful yoke
login at the title screen, you're logging in settings @primal crescent
primal crescent
got it! Thank you very much
verbal flare
Hi, just wanna ask. A few minutes ago, I just got back from offline since more than 8 hours ago, which means, Shiranuiโs shop should be refreshed, right?
I decided to buy some stuff, until I realized, that I bought something that shouldnโt be available right now.
Is this some kind of bug?
Iโm talking about this section :
shy dust
Hello everyone, since yesterday I have a problem to enter the game, I thought that reinstalling it would be solved, but when trying to download it I get this:
median needle
update xapk then? if that doesn't work try using quoapp.
median ledge
Does Nox support ARM?
median needle
yes. nox and bluestacks will be able to run AL after the force update.
median ledge
Okay, thanks
patent lagoon
Hey guys, I'm having real issues not being able to get the game started after downloading it. All I get is a black screen after the logo. I've done a lot of Google searches on the matter but all I've found are threads from over a year ago with no helpful info (*edit, or threads to fix the issue with a pc emulator, which doesn't help me) one of which led me here to this discord.
I've uninstalled and reinstalled multiple times, cleared the data, and restarted my phone. Any tips, if you've encountered this in the past?
Phone is a Pixel 3a.
Images attached of what I see.
median needle
how long are you sitting on the black screen before you close the app?
also try running the game without any background apps going.
patent lagoon
I've left it running for 15 minutes before giving up
And alright, I'll give that a shot
Still not working ๐ฆ
it's been about 10 minutes, still stuck
verbal flare
@sinful yoke Excuse me, sorry if I disturb your time. I sent a message in this chat section regarding the Shiranui shop refresh around 1 hour ago. Is this some kind of bug? Or itโs simply just a delay in connection that made me able to purchase items before the refresh?
patent lagoon
@sinful yoke Hi, I've tried on my home wi-fi and my mobile data
I have also tried on my school wi-fi previously
I don't know any other connections I could try
verbal flare
Itโs working fine, nothing wrong, Iโm just slighly confused
I mean, is my problem actually pretty common?
sinful yoke
no
verbal flare
Ahh I see. I went to another section in the game, and back to the shop, itโs refreshed. So itโs fixed already. I assume this is some kind of a glitch? No?
sinful yoke
if you dont reset the game during resets, they wont reset
verbal flare
Alright, I get it now. Thanks
patent lagoon
@sinful yoke Just tried on a vpn. Been waiting for 5 minutes. Still got nothing.
sinful yoke
where are you connecting to?
sinful yoke
strange
patent lagoon
And I'm from North Carolina
I've been trying for over a week now and it's really frustrating
sinful yoke
you've reinstalled previously?
sinful yoke
you're using an emulator?
verbal flare
Excuse me. Black screen, right? Might be graphic card issues. In most cases and from my experience, itโs the graphic card, or updates
sinful yoke
black screen on al is almost always connection wise, we just dont have a 100% fix or workaround
patent lagoon
Downloading from the play store
sinful yoke
can you try downloading from qooapp?
patent lagoon
Alright
patent lagoon
@sinful yoke still nothing lol
On Wi-Fi
On mobile data with proxy
Gave them five minutes each
limpid forge
will it take 10 years for the guild have some use?
median needle
that's not a tech issue and if you have a suggestion for guilds post it in #game-feedback
autumn turtle
Excuse me, guys. I want to ask whether I can recover my guest account that I haven't bind yet
Is it possible to recover it?
bright sparrow
Hello is there any way to contact the en support?apple billed me but didnโt recieve my trade license
spring grotto
@autumn turtle Sorry for the delayed response 
If you didn't have it bound, you'll need to contact customer support via email w/ your account information (such as in game name, server, commander lvl if possible) and they'll help you w/ it
@bright sparrow You'll also need to contact customer support via email w/ your account information along w/ your purchase receipt. And they'll get it fixed for you on the backend
/techsupport
pale pagodaBOT
spring grotto
email in the bot message in case you need it
autumn turtle
Alright, thanks for the reply 
echo nova
Hello. I have such a problem. My account was linked to both Facebook and Twitter, but when I logged in via Twitter today, there was nothing. My account just disappeared. Before that, I deleted the game for a while. Tell me, please, can you help with this?
median needle
make sure you select the server you were on before. the game defaults to the latest server when installed.
echo nova
Yes, I chose the same server that I used to be on
misty lagoon
When I went into battle after playing a little bit on divergent chessboard my game suddenly got a black screen
echo nova
You just crashed the game. It happens, just start over
carmine hedge
Is some of enty's flagship fight lines audio missing or is it intentional?
The "im counting on you" and "this is how friendship looks like" does not have any audio attached to it
sinful yoke
I dont believe theyre voiced
sinful yoke
likely
crude quiver
I'm having a problem with a piece of furniture I bought from the event exchange, the wine casket bath isn't showing up in any of the furniture categories or any other.
sinful yoke
have you tried searching for its name?
crude quiver
Whenever I search it doesn't bring up any results, not even when I search for just "bath" for example
gaunt lichen
Guys, sound in game shuts down.
Idk how to fix it.
patent lagoon
I still can't access the game. Do you have any leads on who I might be able to contact next if you guys don't have any ideas :/
sinful yoke
@crude quiver have you searched all categories thoroughly and even restarted the game?
@gaunt lichen is your ringer off?
@patent lagoon are you able to enable log mode on the black screen?
sinful yoke
/logmode
pale pagodaBOT
sinful yoke
rip embed
crude quiver
I did search through the different categories with the filters, I'll try restarting it again.
patent lagoon
Okay, let me try
gaunt lichen
@sinful yoke, nope media sounds on max.
It just shuts off, when I was in menu.
sinful yoke
have you restarted the game?
gaunt lichen
Yup.
patent lagoon
Nope, no sort of log mode showing up
gaunt lichen
But I didn't try to restart my phone.
crude quiver
Still nothing
gaunt lichen
Well, phone restart helped me.
crude quiver
I guess I'll try that as well.
sinful yoke
@patent lagoon do you know your username, server, and uid?
sinful yoke
you for sure bought it too?
sinful yoke
just making sure
patent lagoon
@sinful yoke I don't have a username. This is my first time trying to play the game, as I've explained
I've never been able to get it started
I've been trying for about a week now
sinful yoke
contact customer support then and they will check your account and see what went wrong and they will send it over to you vis mail
make sure to give them your account details @crude quiver
/techsupport
pale pagodaBOT
sinful yoke
their email is above
@patent lagoon do you know how to enable developer mode on your device?
crude quiver
Alright, I'll try that. Thank you.
patent lagoon
I don't, but I can go Google it real quick
sinful yoke
patent lagoon
Done
Doesn't look like it changed anything as far as trying to get the app to work
sinful yoke
in pins there is a guide for being able to reinstall without deleting the game, can you try that to see if it somehow gets the game to start up?
patent lagoon
I'll give that a shot in the morning
It's 3am and I can't really stay up anymore
But thank you very much for trying to help; I really appreciate it
sinful yoke
no problem 
verbal flare
So, a bit of update to my (fixed) issue just to make sure. I assume that at that time, my connection is so bad that the refresh in Shiranuiโs shop takes a while before changing to the correct one. 57 minutes ago, the reset happens instantly when Iโm playing the game. @sinful yoke
I think Iโm just worried too much
quartz nacelle
my game was cleared in azur lane
how to get my game back
my game was cleared in azur lane
how to get my game back #tech-support
median needle
@quartz nacelle what do you mean? and did you bind your account?
quartz nacelle
Yes by FB ACCOUNT
But my game are started over again @median needle
sinful yoke
do you remember your server
median needle
ok. if you did bind your account login with FB and try to login on each server until you find the one that has your stuff.
quartz nacelle
Ty very much
I try
south glacier
I have a problem.
I was bored and wanted to create a new account.
That's what I did then I've created a new Facebook accout for the account and connected. I wanted to play on my cell phone where my main account went on it.
everything worked well, but then I wanted to play again on my main account and it was nothing at all on every login on the account a new accout was created. and in game tell me the game I would be logged in via FB and Yostar. after logging in on another blustaks system, the new acc was always loaded and not my main account. then I wanted to tie that on twitter, did not work. I'm still on the account on my main PC but I want to play it on my phone.
I still have the UID, as well as all login data to FB, twitter and paypal sales receipts
what can I do I've put a lot of time and money in the account.
cursive onyx
was your old account on a different server maybe?
sinful yoke
server list will appear clear when you first login
cursive onyx
you can try all server out if you're unsure
south glacier
I know which server I am on
I have the FB account separated but can not connect a new one
it say me access token verfication faild 100140
south glacier
can i do anything or what?
cursive onyx
you can contact customer support with as much as possible account info like UID, username and server you played on, they will rebind your old account again
/techsupport
pale pagodaBOT
sinful yoke
wait u have the UID?p
south glacier
yes i have the uid
sinful yoke
may you send it?
south glacier
in this chatt or pm?
sinful yoke
wherever you feel most comfortable sending
south glacier
okay i send you a pm
vague crag
how do i switch servers without losing my account
median needle
you can't transfer account data to another server.
vague crag
oh
spark zinc
Help me, I forgot my Passcode 
errant olive
Uhh hello
Thing is that I wrote email more than 2 weeks ago and still no response
Is there chance that they have forgotten about it?
earnest iron
I have an issue I need fixed as fast as possible
The event is ended for me and I don't know why
I tried restarting app, forcefully close it down, restarting phone, re-install the game and I still get this message
I was just about to get my D4 medal today and farm for Deutschland but :(
urban garnet
Excuse me, I have a question, how long does it usually take for them to reply to emails?
river crescent
Hello. I canโt log into my game account using Facebook because my Facebook account was blocked. Can I recover my game data?
earnest iron
I found out the solution for my problem. Seems to be a game breaking bug. I should report this
gray tulip
I got a new device that I want to play Azur Lane on. I have my Yostar and Twitter account logged in and syncing my data backups. When I log in to my account on the new device, it keeps starting me at the beginning of the game with level 1
forest vigil
@gray tulip have you logged into the correct server?
quartz nacelle
Thank you for your advice @median needle
hardy surge
actually...i got muted again ingame for absolutley zero reason
this is like 4 times in a row
and i know the player who does this
is there a way to get them punished for just multilogging and muting people for no reason?
literally like 5 or 6 people got muted in chat at the same time by this 1 guy who just multilogged and reported everyone..
prime lark
Excuse me, i got exchange the furniture in divergent chessboard event but in dorm i can't find the furniture that i exchange. Is that a but or something?
covert saffron
my game just randomly restarts, mostly before going into a battle and I've wasted a lot of oils because of it, anyone know how to fix it??
spring grotto
@hardy surge Not that we know of, sorry to say
@prime lark Which event furniture specifically?
@covert saffron What specific device are you using?
covert saffron
@spring grotto moto g4
hardy surge
:/
spring grotto
Ah, a Motorola device. So Motorola devices are known to have some issues w/ AL. Ideally though being on Android 8 or higher will usually fix most of those issues
covert saffron
@spring grotto so it's either i get a new phone or just let it be to play??
spring grotto
If your device isn't able to upgrade to Android 8 OS or higher, most likely unfortunately. We haven't been able to find any other workarounds for it as far as I know. If you haven't tried already, you could try restarting your device and clearing the game's cache but it's not a guaranteed fix
covert saffron
@spring grotto yep, it didn't work, guess I'll have to make do with for now since it said that moto g4 is gonna have an oreo update but is gonna be late since lenovo bought it, the bug is extremely annoying sometimes but i love the game too much to uninstall it, tnx for the advice
prime lark
@spring grotto all furniture on exchanged divergent event. I exchange all but none of them available in my dorm.
spring grotto
Hm...can you try going into your manage in the dorm and sorting to specifically the "Iron Blood Winery" ID and check under your furniture just to be sure it's not there?
prime lark
@spring grotto iron blood winery theme i still not bought it, but do the furniture need iron blood winery theme first? If not, under furniture there are none of it.
Or did i misunderstood there?
spring grotto
Oh no, you don't need to have it to use the furniture. But when you click on the "Default" option in the manage, do you see the option to filter it by Iron Blood Winery?
Like this
prime lark
@spring grotto ok, thank you. I found it. The furniture. Thanks alot
spring grotto
No problem at all
upbeat burrow
How long does Mute last for and why would I have been muted?
frank crypt
Hi, my Z46 only has her normal voice-lines even though Iโve purchased and equipped the live2d skin which has some different voice lines. Does anyone know if this is a bug or has those additional voice-lines just not been implemented in EN as of yet?
Checked the archive and the skin voice lines are exactly the same the regular ones
rose willow
Do I need to use a twitter or facebook account to get to my moble profile on bluestacks?
or can I use the yostar login?
median needle
as long as you bind your account (in the settings menu) with any of the 3 you can play on any other device/emulator.
verbal nest
Good evening everyone! uwu Can anyone here help me, I purchased a trade license but didn't receive it. I still got billed in my apple payment history and bank account...
pale pagodaBOT
verbal nest
thank you very much for the response! have a good day uwu
rose willow
I still can't link account
Do I need to sign into the game on bluestacks and go through the tutorial before trying to link or do it from the login screen?
median needle
you only login at the title screen. once you login you need to choose the same server you were on before.
rose willow
Do I use the same code that it generates on my phone?
median needle
yes.
rose willow
verification failed, this verification code does not match or has expired
median needle
did you send the code request via bluestacks or your phone?
rose willow
created the account on my phone, trying to log in on bluestacks
median needle
that's not what i asked.
ok send a code request from bluestacks and enter the code that you receive.
median needle
np.
brisk sun
hello
is there any chance we can migrate from one server to another? im having a hard time in the JP server
spring grotto
Unfortunately not, sorry to say
crisp arch
why im getting this error message after my game crashed?
median needle
try using wifi/mobile data or a vpn.
median needle
try using mobile data/vpn or reconnect to your wifi.
crisp arch
ok nvm my dns is having a problem rn
median needle
oof
past hornet
Hello?
I seem to be having a issue.
Azur Lane is not connecting to the internet well and it said my game was being played on another device.
Yesterday it was fine. It also disconnected me from the server after loading for a minute or two.
carmine hedge
Can azur lane run in split view while another app is selected?
sinful yoke
yes but it depends on device
carmine hedge
S9+ with android 9
sinful yoke
I dont have a list of which it works with
but if the app doesnt keep playing and just pauses, it wont work
carmine hedge
Well it doesn't work for s9 then cause I tried, just curious if there's a workaround
sinful yoke
there isnt unfortunately
dapper pendant
Can i still play AL on Bluestack after 11/14 update ?
Because idk what Bluestack framework running on (x86 or ARM)
sinful yoke
yes
dapper pendant
I see, thank you.
gleaming ruin
@sinful yoke can i email the devs again i mean one more time? ๐ค
bronze rune
obsidian grove
I can't launch AL on my phone since today, the app keeps crashing on the login screen. It worked wonderfully 10 hours ago, I didn't do any modifications since then (went to sleep right after stopping AL). The app still works on Bluestacks. I tried uninstalling and reinstalling the app, it didn't change anything
Here's a video, sorry for the orientation https://cdn.discordapp.com/attachments/488604648421326860/643396764312797214/VID_20191111_112850.mp4
After the black screen, the game loops back to the loading page
keen pollen
Unable to connect to AL , kept on loading, stating connection problem
my internet is working fine.
cursive heart
is there anyhow to make AL's fps goes above 60?
ember arch
?
carmine hedge
sorry to interrupt but i accidently lost my account, it is binded but the fb account it is bound with has another useless account bound to it
spring grotto
@dim crescent Hm...can you try restarting your device if you haven't already along w/ clearing the game's cache and trying a file repair from the settings menu in game?
@carmine hedge So you mean you had your FB bound to another AL account in actuality?
spring grotto
Gotcha. And you're sure you logged into the correct server in the game? Your account will stay on the server that it was created on. If you don't mind, please try logging into all the servers just to be sure
carmine hedge
Thank you so much man @spring grotto
spring grotto
Hm...unfortunately I'm not sure 
sorry to say
dim crescent
ill wait 7 days then come back if it dun work ty tho
tiny vapor
Is this a right place to ask about emulators?
spring grotto
It really depends on the question. Most of the general people here can only provide basics. But go ahead and ask we'll see about what we can do 
@dim crescent If you'd like, you can open up log mode on the device and send in a report so that the devs can look into it for you
tiny vapor
it's about the apk of the game. It gives me errors on the emulator when I try to download it through the google play store and was wondering if anyone knows a safe site to download the apk (and if I can update the game through google play store later on or will I need to download the new apk version every time)
spring grotto
You can get it from somewhere like APKPure or QooApp. Those are trusted third party sites. It won't update from the Play Store iirc (but I could be mistaken about that part), but it's just a simple update from their website, no need to fully download the apk over and over
tiny vapor
Thanks 
wooden berry
I need help. I've forgotten what I used to login to my account. All I remember is my in-game name
spring grotto
Hm...one way you can check is by going through your FB and Twitter accounts on their sites and checking under "Apps and Permissions" to see if you see AL under there. If you do, that almost certainly means that you bound it that way. If you think you might've bound it to Yostar, you should've gotten an initial email when setting up your bind so you could check for that
But besides those options, you could try brute forcing it. By logging in w/ all your FB, Twitter, and Yostar possible binds and then checking all the servers to see if one of them contains your account
wooden berry
iirc it's either Washington or Lexington
Thank you for your help. I'll try your suggestions
spring grotto
No problem at all. Although if none of those options work, you'll need to send an email to customer support with your account information and the issue that you're not sure what you bound the account to so that they can help you recover it
wooden berry
AHH THANK YOU SO MUCH I FOUND IT 
spring grotto
Good to hear and no problem at all
inner blaze
I made the purchase the gems. But I didnโt receive the gems. I try to email and in game contact but no response... the new skin will expire 2 days....
spring grotto
Support takes time to respond to inquires as they have backlogs to go through (plus they're based on China's timezone so they're not even in the office as of right now)
inner blaze
Huh.... I been waiting 3 days already . Do they work on weekend on they timezone?
spring grotto
They do not. Only on weekdays
inner blaze
Thank toaster. the information really help.
spring grotto
No problem at all
random crown
Hello there,
I lost my account due to resetting my phone but I actually binded my account to my Twitter account (it's listed on the "Apps and Permissions")
Unfortunately, after I finished the tutorial I tried to log in with my Twitter account but it didn't work at all since it says there was an error. (I actually changed my Username on Twitter-- the @)
I also binded a Yostar account but I created one at the startup screen.
Is there a way to restore it by using the Twitter account?
(I know my Username, UID and Server Name)
Thanks in advance!
spring grotto
If you had it bound, you just need to log in w/ it on the title screen of the game and not the settings menu (the settings menu is only for binding and the title screen is for retrieving your bind). Then after you log in there, be sure to choose the correct server as your account stays on that server
random crown
Thank you very much!
It worked!
random crown
hoary elk
@spring grotto is two months normal? 
spring grotto
Well I'd say it's not
hoary elk
Maybe bc I sent it when dey on holiday, lul
carmine hedge
Hey,
My In-Game Name is: HiraokaToshi
This issue had occurred before and i had jut update the game after a fairly long period of inactivity. My account was reset from about level 68? To level 1. Can you please checkup on my account and restore it.
Thanks ๐
hoary elk
Send new email? @spring grotto
echo heath
@carmine hedge Look for your account on all servers. Most likely you've chosen the wrong one.
carmine hedge
No. I did choose my original server, Washington
spring grotto
@hoary elk Yeah, I'd say send a brand new one at this point 
echo heath
Did you try all of them though Lolis Are Strong?
carmine hedge
Yea, Washington is the only server that doesn't require me to do the tutorial
It just gives me a lvl 1 account with my old account name
By old i mean main*
echo heath
Did you log-in with a binding method at all? You're saying it's your exact same IGN except everything was reset for you?
carmine hedge
Yes
It's happened before
From what i can remember, i had to DM someone and it was fixed
echo heath
Hm, well if you're familiar with the issue and are logging in correctly you'll probably have to e-mail customer service. They used to take DMs, but no longer.
/techsupport
pale pagodaBOT
carmine hedge
Thanks
slow coyote
guys
i need help
so
i reinstalled the game
connected with twitter
and then it created a new account
basicly i now have 2 azur lane accounts binded to the same twitter
what do i do
my ign was alexdts
wait lemme try something real fast
lol guys nvm it was just the server jesus im so bad
velvet swan
oh yeah, will Azur Lane release an apk on the site or something else with x86 support? I saw some games doing that to don't drop emulator support
small obsidian
my friend is having issues but can't come to the discord server so I was wondering if I can ask for help
echo heath
You can't remove her. Swap her out for someone else or put another backliner in before removing Long Island
small obsidian
ok thank you
small obsidian
ok we got it figured out thank you again
outer herald
When you only have the one fleet that is mostly why it's like that, but after you unlock fleet 3 and 4 that changes
By that I mean you could clear a fleet number out to assign from scratch
hollow wolf
So I have talked to whoever was on the other side of the screen a total of once and even sent another email and got no reply... Should I just give up or what? Its been over a month now since I first tried to get my account back and I am honestly just getting irritated.
velvet swan
@sinful yoke so I hope for the best, a lot of people prefer emulators so I really hope we get it
bleak dagger
my belfast & eugen not getting anymore exp , pls help
spring grotto
They're at max level for their current limit. You need to limit break them more for them to get more levels
bleak dagger
@spring grotto ow i see, thanks ! gonna find sr bullin
dapper harness
Is it possible to unlink my Yostar Account?
spring grotto
It is, although you'll need to contact customer support directly as they'll need to do it on the backend since regular users aren't able to edit them
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
dapper harness
Much appreciated, Strudel-sensei. You have a good night/day.
spring grotto
No problem at all and you as well
last wind
guys, a friend of mine is with a weird problem
his account is switching to another account
when he tries to log in
pearl zinc
When I try to bind my account to Twitter or Facebook it says Access Token verification failed: 100140
Nevermind it magically fixed when restarted game.
carmine hedge
stray portal
hi hi i got a small visual bug, do i post it here ??
sinful yoke
yes
well
a bug report generally goes in #bug-reports
here is technical issues
if you need help or not
stray portal
im pretty sure it will fix if i close and open the game again but its to let the devs know maybe its something worse than what i think
its this, the lobby just got weirdly mixed with the chapter one page when i retired my fleet
sinful yoke
nothing too bad, a restart will fix
stray portal
oki oki, thanks anyway for lending some of your time tho n.n
sinful yoke
why in #tech-support 
wicked kayak
Cous it's technical stuff
sinful yoke
#off-topic is best place for this
sinful yoke
with?
sinful yoke
ask #off-topic and just maybe? but here isnt the place to ask
wicked kayak
Hmm wait
reef dew
so is bluestacks going to be shit after the update
sinful yoke
bluestacks is ok
reef dew
whats getting hit
sinful yoke
that I do not know
but nox and bluestacks will be fine
less widely used emus may be hit
wicked kayak
@reef dew try nox if bluestacks doesn't work probably
reef dew
I would never use nox
sinful yoke
bluestacks is fine
wicked kayak
Hmm
Okie
I only use 3DS emulators
I am not that educated in that matter
Hehe sorry if I can't help
reef dew
no worries brah
sullen nacelle
Hi I was looking to unlink the twitter due to it happens to got locked out. I can only login into game by using yostar account, is this the right place to ask?
sinful yoke
yes, you will have to contact customer support to unlink the account since you cant
/techsupport
pale pagodaBOT
sinful yoke
make sure to gather your uid, username, server, and a screenshot of your binds in settings for them
latent turtle
Is this normal? The update size is 1.24gb and I already don't have enough storage for it~
sullen nacelle
so I can send screenshot of binds with uid, username and server details to support email?
sinful yoke
@sullen nacelle yes, this helps confirm and find your account so they can unlink it
@latent turtle that was the previous update
sullen nacelle
Okay will do, thank you.
latent turtle
The force update hasn't released yet?
sinful yoke
no it hasnt
latent turtle
Oh oke my bad
sick ridge
is it possible to disable the poof sound at the end of a sortie?
stray coral
Issue been around since yesterday, I can't finish my builds and when I do they kept saying no. Only fix I could do is reset the game but it has been too consistent to be considered an anomaly.
median needle
that sound is a result of all shots "missing" at once to clear the screen. you can't turn it off without muting all sound effects.
@stray coral restart the ship will be in your dock.
stray coral
That did the job alright, but like I said this isn't a one-off issue. Is there a way to make the problem go away permanently?
median needle
there's not due it being the result of a desynch. (or tapping finish to fast i don't remember)
restive jackal
Is there any problem in-game? I cant login to server [avrora]
median needle
try using wifi/nobile data or a vpn.
restive jackal
Internet actually safe
steel atlas
Is it me or does the server reset happen one hour earlier than normal 
restive jackal
Proof is i can chat here ๐
median needle
still, try using wifi/mobile data or a vpn to see if that fixes it.
and yes the reset happens an hour earlier now. they're going by MST now and they're gonna stop doing the dst switch.
sick ridge
@median needle aight ty
median needle
no one knows, not even the devs.
"- The duration of the maintenance will be adjusted according to the progress of the patch"
dusky fossil
dusky whale
How can i get this reward ?
sinful yoke
if you lost the item
flint comet
Hi, I have a question. I am currently living in Japan and I can buy the BD here, my question is, if the code that comes with the BD that I buy here in Japan is used for the USA server
soft shuttle
I cant unbind my fb, any ideas?
median needle
what's the error you're getting? and is your FB account banned?
soft shuttle
100213, and no.
median needle
you'll have to email support to have them manually remove it. or you could bind a twitter account then unbind the FB account if you're trying to switch it.
soft shuttle
Ok thank you much, I'll do that.
bright forge
@median needle