How will I know when the repair is over?
#tech-support
wise fox
spring grotto
It'll prompt you to restart the game and redownload certain files
wise fox
Hmm, the restart seems to have worked
spring grotto
Good to hear 
jaunty willow
is it possible to disconnect all the session from multiple device?
spring grotto
All at once? Not that we know of 
you can only force the session onto on device by logging into the account
jaunty willow
My account has been compromised. Someone are trying to login into the
account. He has accessed to the account and delink my facebook and
added his facebook instead. I still got disconnect after delink the hacker facebook(got help by support)
I already send to support but I want to ask for peace of mind. now i can only did is login all time
spring grotto
Yeah, unfortunately the only way is to keep your device the one that's logged in. Also if you haven't, be sure to set your secondary password in the settings menu in game
jaunty willow
I have link my all account tw fb yostar and secondary password but he can still use gem buy some event item or reduce meowficcer that's make me unhappy
hope support can help me for this case 
sinful yoke
they can reset logged devices
also please change your social media passwords along with your email password
sinful yoke
yep
strange tendon
I wanted to try recover my old account but how long be anyone can respond I tried email but they haven’t gotten back to me and I tried the contact us it’s been a while since I’ve heard from them
sinful yoke
8-13 business days
carmine hedge
So idk if this is gonna be counted but i'll ask anyway since i don't see anything else which is related to this. I got the email notification about my 1st Anniversary Artbook which is in the middle of transit and since then its been roughly 20 days and i haven't even seen the tracking information about its current whereabout. I need help about that please! I'm living at California.
strong ridge
I just relized that my returnee border and chat border is gone, i collected it in 100% sure i did. What happend🤔 
carmine hedge
maybe bc its expired? Mine is gone too so yeah.
strong ridge
How can they expire
carmine hedge
I remembered having the border and chat one but with time-limited thru some mini event
And its expired
Around last 2 weeks
sinful yoke
they last for 30 days iirc
carmine hedge
Hello sir! Can you kindly help me with my problem?
strong ridge
Oh i see
sinful yoke
sure
carmine hedge
I just posted up there
sinful yoke
I am reading it 
a tracking order should have been sent in your email (I didnt buy one though so I dont exactly know 
) if not, so far others in CA havent gotten their package either, but from experience, packages often take 3-4 weeks to arrive or longer
carmine hedge
I don't see my tracking order in the same email as you guys used to sent me notification abt it being in transit
So that is pretty weird
Can you guys send me another one please?
sinful yoke
one moment I’ll ask if one was sent and if so which email it would be located in since im not too sure myself
carmine hedge
Ty very much sir!
verbal sedge
Sir, my event shop is error :'(
Where i can report it? Can it be fix? :'(
First, I want to buy a Quintuple torpedo, but it can't, an error message appears " system error: 1: invalid input ".
Then, I tried to buy messerschmitt aircraft items, successfully purchased but what I got was a quadruple torpedo ...: '(
When i checked at the shop, the message on the messerschmitt item is Sold out ...
Pls help me....
spring grotto
To get the correct items, you'll need to contact customer support via email with your account information and a screenshot of the shop. They'll get it fixed for you on the backend
rich folio
what art was removed from loading screen?
spring grotto
The one w/ multiple shipgirls dressed as succubus
rich folio
ooo
vestal plaza
The thicc girls pic
sinful yoke
@carmine hedge tracking numbers have not been released yet
frigid oriole
hi i want to unbind my fb account but keep getting error message instead
sinful yoke
do you only have fb as a bind?
frigid oriole
yes
carmine hedge
@sinful yoke Oh i see! I thought it should be in my mail by now since its more than 14 days as in the mail told me
wide wagon
Is this normal? I believe that I haven’t gotten the Deutschland skin nor the furniture. Yet, it says that they’re sold out.
spring grotto
@wide wagon You'll need to contact customer support via email w/ your account information and a screenshot of the shop. They'll be able to look into it for you
gritty oasis
Everytime i go to upgrade my ship's star. they all say there nothing there to upgrade them with and yet i have them there...
echo heath
Do you have a filter applied?
gritty oasis
oh >.< i forgot to check that
carmine hedge
i have a twitter and fb account binded to my account but when i tried to log in with the binded account in a emulator to check if my accounts binded it shows that its not binded and takes me to the tutorial on a fresh account\
sinful yoke
try logging into all servers if you cannot remember your original server
you dont have to keep logging in, just click the server and it should let you switch
carmine hedge
ahh ok i didnt know that the server mattered thank you for the quick reply and help
zealous sluice
Hm...is it normal that my I-26 doesn’t show any animation? She just freeze...
long sphinx
Uh, dumb question but is it normal for you not to receive the monthly ship and instead get coins due to maintenance?
oblique mauve
I rented the Graf Zeppelin skin and really liked it so I just got gems to buy it, but once the skin rental wore off it deleted my purchase!!! And my gems are gone! Wasn't sure who to contact my last troubleshooting emails went unresponded
Ah nevermind, maybe it was some daylight savings glitch? It did delete all the skins I bought today but just restarted my phone and gave it 10 minutes it fixed itself
atomic hound
The event shop is doing strange things for me as a few items are out of stock despite me not touching them, with one at a -3/2 just to make its point. How should I go about getting some help for this?
spark furnace
I'm playing the event today and everytime i do battles it always says "not enough slots"
sinful yoke
@spark furnace have you tried restarting?
@atomic hound contact support regarding the sold out stuff, https://twitter.com/AzurLane_EN/status/1190258081801723905
spark furnace
Ohh. Okay i'll try
wide apex
owo
sinful yoke
what did I say
atomic hound
Thanks for pointing that out
next osprey
if i bought a messerschmidt earlier in the event shop and that put my quad torp to 0, and i bought the remaining messerschmidt, could i get one of my planes exchanged for quad torp
the picture showed the plane and i got the plane, but it just put the quad torp to 0
sly root
I seem to have lost my user
I played many months ago, and stopped, and now I can't access my user
delicate pewter
"Trade License 7.99$" charge me twice. what should I do ?
tawdry cairn
Guys, just spent 8000 points on Tirpitz, on Maps it still shows I have more than 8000 points, it doesn't in the shop.
soft patrol
How long does it take for the support staff to reply my mail??
rotund cove
The event token count on the map shows you how many you've accumulated in total
tawdry cairn
oh ok thx
frigid oriole
@sinful yoke hi i still stuck at unbinding my fb account. already try emailing yostar but only got automatic reply so far
vivid isle
hey. I accidently started on the wrong server yesterday, but i already spend some money...... is it possible to swap servers?
vivid isle
but all my friends are on a different server D:
i mean i would even pay for it XD
ok f it xD, im paying again ^^
hearty cape
anyone have same problem with me?
i cant do twitter login, when i clicked twt button this happen. and i tried over 3 emu the result is same
carmine hedge
I just type farewell~ on my motto and this happened? Help?
cursive onyx
maybe that ~ is blocked
mental vapor
i bought gems 3 days ago and it’s not here
i emailed the customer support twice but only a bot responded
unkempt flame
@sinful yoke Abit relevant to last time
triple checked on all server, all tutorial (except this one he played through to get to the setting screen in washington)
main account "Iscariot" is supposed on Sandy apparently.
spring grotto
@mental vapor If you already emailed customer support, you're good. You just need to wait for their response. They currently have a backlog so the expected response time is 8-12 business days (weekends not included)
somber phoenix
Can someone explain this to me?
spring grotto
Probably just a cheater/hacker. They'll be caught and banned when staff go through their ban waves
spring grotto
What do you mean by not being able to enter it?
azure current
The game was stored in my SD card, but th internal memory of the phone was full, so I erased the archives in the memory of the phone, but the SD card is the same. So when I want to enter the game, and I can't and appears a black screen
I didn't ierased nothing of SD card
I don't know if there is a trick or something to have my account back
spring grotto
Well it sounds like the issue isn't w/ your account but w/ your install. If you do have it bound, try fresh installing the app. And if possible, install on your internal memory as SD cards can easily mess up w/ installs
azure current
I don't have the account bound to yostar or something...
spring grotto
Hm...
if you don't have the account bound, you could try these simple tips but it's not guaranteed to work. Try fully restarting your device and clearing the game's cache
if those don't work, try a file deletion. Steps for file deletion are in the pinned Google doc in this channel
azure current
I don't understand the last part...
spring grotto
these steps right here
basically you'll navigate through game files on your phone to delete certain ones
spring grotto
You already got those rewards from doing the A maps
you only get those rewards once
from doing A OR C
azure current
Hello @spring grotto, have you seen the image up?
Yes, is in phone memory
I searched were he said but I didn't find that archives...
spring grotto
Hm....
it might in the SD card. But aside from that, I'm not sure sorry to say. Perhaps the files got removed entirely and that's the cause of your issue? But that's just a guess
spring grotto
You can definitely recover the account w/ the UserID if need be
spring grotto
Yes. If you do need to recover the account. But first try to fix the install first before needing to reinstall the app. As recovering accounts can take time for customer support
azure current
Yes, but if there isn't the archives, what should I do?
Do I have to reinstall the game?
spring grotto
You might need to unfortunately if none of the other options helped
azure current
Ok, so I'm going to reinstall it, but what should I do next?
spring grotto
Once you do, to recover your account send your account information (such as in game name, and your UserID) to customer support at al.cs@yo-star.com and let them know that you need help recovering your account
spring grotto
@azure current Yepp, it is 
carmine saffron
Hello. I dont know where else to post this but i play on the JP server but i'm still hoping that i'd be able to get some form of help even if it's just a tip or something with regarding of trying to recover my jp account.
Ps. I hope this post is relevant
I only had my account bounded on the thing with a userid/accid + some random generated password. When twitter binding was first introduced it never worked. It keeps logging in as a new game without my prev acc. So i had to stick with the usual random generated password bind.
hearty cape
@carmine saffron same as me...
spring grotto
@carmine saffron Unfortunately as we're for EN version, not sure if there's much anyone here can offer for the JP recovery system. If you'd like, you can check the AL Community Discord as they also handle the JP version
carmine saffron
Ah welp..
Aight
But dont feel shy to mention me again if theres any1 who can assist in regards to jp acc recov
azure current
@spring grotto only one more question, in that mail I have to speak in English? If I could speak Spanish it would be easier...
spring grotto
It will need to be English, sorry to say
azure current
Ah, is okay thanks :)
frail wren
So I’ve waited longer than the time (in business days) that I was told to get a response from support regarding my failed transaction. I can’t get my money back either so what can I do?
proud mica
Whenever I press a button,the game just restarts back to the loading screen. What do I do?
steep geyser
So I got the shop bug a few days ago, mailed AL support like it said in tweeter, but all I got was an automated response and nothing after that. Can I get some help on this discord in regards of this?
winter edge
Hello, I bind my save to my twitter account and i choose the good server but i steal have to to the tutorial, is it normal ?
spring grotto
@frail wren Their estimated time is 8-12 business days so if it's been above that, send a follow up email to support
@steep geyser They have a backlog and it's the weekend so the response time is 8-12 business days
@winter edge Can you try logging into all servers?
winter edge
no i will try
frail wren
@spring grotto so I will have to wait that same amount of time??
spring grotto
@proud mica Can you try restarting your device as well as clearing the game's cache
@frail wren Ideally no, but unfortunately I can't say. I'm not sure of their work process
steep geyser
I guess thats true.
frail wren
So I wait that same amount of time again and nothing comes of it what do I do then?
winter edge
lost save in all servers T^T
spring grotto
@frail wren Just send a follow up email. The team has asked us to send all support inquires to their email
@winter edge are you using the correct twitter account in case you have multiple ones?
winter edge
Yes, i just have one
spring grotto
Do you have your UserID from the account?
spring grotto
Okay. If that's your only Twitter account and you're sure you didn't bind it to something like FB or Yostar, you'll need to send an email to support so that they can check your account on the backend for you and help recover if need be
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
winter edge
Oh i bind it with my yostar too
spring grotto
Okay. If you bound to Yostar as well, use the same email and try logging in
winter edge
Oh
spring grotto
*same email that you bound to
spring grotto
The same way you bound to Yostar. Go to the title screen, select Yostar, put in the same email that you bound to w/ Yostar, generate a new code, get the code from your email, put in that new code, and log in
spring grotto
No problem at all 
proud mica
@spring grotto did it, still does the random restarting
spring grotto
What kind of device are you using?
proud mica
Moto e4
spring grotto
Ah a motorola? There are some known issues w/ Motorola if your Android OS is lower than Android 8. If you do have Android 8 or higher, try clearing the game cache as well to see if that helps
proud mica
Oh I forgot to update the thing, im on Android 7 rn
winter edge
@spring grotto life savior of the year
dense grove
Oof. Did not know that was a known issue. I never let it bother me - if it keeps restarting, sometimes moving the phone or setting it down for a few mins helps reduce the frequency of restarts.
mystic tide
I cant login to the game. I keep getting the "network error" and "connection lost" messages.
barren shell
Hello, my iphone today decided to do an update all on its own, had to do a hard reset to get it to work again and everything on my phone got deleted, including Azure Lane. Essentially blocking me from getting into my account now.
median needle
neptune did you bind your account?
barren shell
Forgot to bind the original, I did however bind the new.
median needle
ok and you want the original back right?
barren shell
Yes.
median needle
k. do you know what your original accounts UID was? or do you remember the username and what server you were on?
barren shell
Username was WristRockets, Server was Washington, and the Commander level if I recall was 52.
median needle
k. send support an email and let them know you already bound a new account and include it's UID so they can bind your original account.
/techsupport
pale pagodaBOT
median needle
@mystic tide try using wifi/mobile data or a vpn.
mystic tide
it's on emulator
mystic tide
i dont think that should be the issue?
i just tried logging onto a diff server and it is completely fine
median needle
i'm not sure then. 
haven't heard of this happening on an emulator before.
mystic tide
the problem arose
when i was spamming construction build
i eventually got a ship build that wouldnt launch and got me stuck in the infinite manjuu Loading... message
so i closed the game, reopened, and this started happening
median needle
ok. ya try reinstalling the game then. if that doesn't work you might have to email support so they can fix it.
mystic tide
i submitted a bug report to the belfast bot, how would i go about emailing them?
median needle
the email is in the above bot message. it'll take a while to get a response (8-12 business days) so try reinstalling first before you send an email in.
carmine hedge
Help I lost my account 😦
echo heath
Please explain what's going on
rough vapor
Hello, I have sent an email to al.cs3@yo-star.com regarding the EN Artbook purchase on the 31st of October. How long am I expected to wait until I get a reply (or even better, is it normal for the shipping to take this long to even send to the shipping hub?)
median needle
email response time is 8-12 business days. no idea about the rest though.
rough vapor
Hmm guess it has something to do with my location (Malaysia)
8-12 buisness days huh... Yikes
Thanks anyways and apologies for if my questions sounds menial
tidal sleet
anyone else having problem with purchasing gems? game tells me i have an insufficient balance even though i dont
median needle
which one are you trying to buy and how much do you currently have?
sinful yoke
and what region are you in
tidal sleet
im in playing in the EN server, from the PH, using the globe telecom service i have about 20usd in my account trying to buy the 10usd gem pack for the first time and it wont go through @sinful yoke @median needle sorry for the late reply i got busy with something for a bit
i tried restarting my game first, then restarting my phone but no luck
median needle
no idea what the global telecom service is but that's probably what's stopping you. try using a vpn instead. you can find some on the app store.
tidal sleet
ayt thanks for the suggestion will try it, however its kind of weird, i did buy some gems with the same service a while back with no issues, i dont know why its acting up now @median needle which led me to think it might be the game
jaunty willow
Hello, I am having someone are login into my account and I have asked the yostar CS about this to disconnect the other session on multiple device but they said they cannot do that. Is there any other way to clear up the session in game?
spring grotto
I wouldn't imagine that there is 
at least personallyy
jaunty willow
f my acc
ashen crown
The following game is using Yat Sen's art from Azur Lane. Not sure who to contact about it.
https://store.steampowered.com/app/1153390/Dancing_Queen/
Was thinking about Reporting it via Steam.
median needle
dm GTracer about this. and do so for future things like this.
median needle
there's only 1 gtracer afaik.
ashen crown
Yeah, I'm just trippin a little. Feeling under the weather.
velvet summit
got "Network Error" from using emulator anyone have the same problem?
idle ferry
Having connection issues rn. In SEA region and using emulator
Everything else is working fine under the same wifi
sinful yoke
what is the game telling you
idle ferry
Unable to receive latest version info. At the loading screen
Nvm it's fixed now. Was down for like 5 minutes
brittle grail
ship failed to deploy: data does not exist????
median needle
restart the game. your ship will be in your dock.
brittle grail
okay thanks
hollow plinth
I've sended an e-mail on the 10th october, why does it take so long to get an response?
slender oyster
Hi, just sent an email 3days ago as they told on fans page facebook about the issue number 2 (rainbow torpedo).. if i can ask, how long til i can get reply from them (cs)?
median needle
email response is 8-12 business days.
slender oyster
Hmmmm quite long ic... Okay then i'll wait, just hoping i dont miss the rainbow torpy 
worn zodiac
so I think my event oil became sold out at some point without me buying it. I don't remember buying it, and by calculating the points, I couldn't have bought the oil. Someone said I should get in touch with CS, but I'm not sure what to write them
jagged turtle
event shop says that i can only buy 9/10 of the general blueprints, but i didnt buy any and got none in my inventory
fallen pumice
Hello, i wany to bind my account but i dont have facebook nor twitter (and im not planning to create one)
Is it safe if i just bind it to Yostar account only?
Thanks
sinful yoke
@hollow plinth they have a lot of backlog due to lack of manpower
@fallen pumice absolutely it is safe
@worn zodiac just say you are experiencing the sold out bug without having buying the items
fallen pumice
Nice. Thank you so much
carmine hedge
Stupid question but if I accidentally bought a skin for 1180 gems is there anyway of refunding it or am I out of luck?
misty crow
Nope, you're out of luck
carmine hedge
Is what it is then, thank you
timber cradle
Ordered event building 3x, used quick finisher on all of them, then used Finish All. First ship was normal, second freezed on "loading" and I got to relaunch my game. When I opened it, I still tried to finish my construction and got my 3rd ship but not the second one. 6 cubes and 4500 gold, but I've seen only 1 Hermes and 1 Z35.
When it's freezed:
Right now my orders look like this:
If I use Finish All it just opens build tab
steel kettle
double check ur dock and see if the missing ship is already in there - i believe the easiest way is go to set secretary and sort by Time (this way you dont have the stuff from your fleets showing up first)
after u check just cancel out
timber cradle
Thank you. My guess was that ships is build, but idk how to find it.
I got London haha.
Perfect since I need her for retrofit.
steel kettle
npnp~
spring grotto
That system error was fixed a while ago w/ a hotfix. Please be sure to fully close out your app (and possibly restart your device) then reopening the game. If none of those work, please try clearing the game's cache
silver pine
hello, i've been having an issue lately, my game keeps saying "connection lost" mid duels a lot lately and on some occasions after i press retry it says "another device is logged in"
when there shouldnt be any other device logged in
it only happens when i'm playing nox btw
is it possible that my account has been compromised or something like that?
sinful yoke
its likely your connection is really poor, if your connection already isnt great and you are using wifi, it can make your connection worse
that error can pop up due to having an unstable internet connection and it often will dislodge and think you're attempting to logon twice
silver pine
hmmm, my connection is actually very good
so its safe to blame Nox then?
cuz your last line does make sense
steel kettle
it might be something w/ how nox interacts and utilizes your network. Have you tried a different android emulator? If so, what has the performance been like?
steel kettle
give a test spin - if it gives much more consistent performance, it's probably something with your installation of Nox, and if you still want to use Nox, I'd look at completing a reinstall.
if it's the same performance as Nox, it could be something unique to your environment that's conflicting with how the emulators are connecting.
weak forge
Good evening, I re-installed Azur Lane yesterday after taking a break and my account is missing. I know I bound this to my facebook account so that I could play the game through my computer (Nox emulator) and my phone. I made a lot of progress in the short time I played last year and really dont want to start all over again when I did what I was suppose to do. Any help is appreciated.
echo heath
If you bound your account to facebook, simply log-in to the game through facebook on the log-in page and select the correct server.
steel kettle
what Casey said. The most important thing is after logging in via facebook (button is on the lower left corner of the screen), make sure you pick the right server. If the incorrect server is selected, the system will not see an account associated with the logged in facebook account and will start a new one on that server
weak forge
Omg....I am sorry to have wasted your time...I was on the wrong server its been so long I had forgotten
Thanks a lot folks
steel kettle
haha no problem happens to everyone
frosty garnet
Question: about a year ago I had a Motorola, and Azur Lane crashed every ~5 minutes, after asking here, I was told that there was a known problem with moto devices when playing the game. Does that problem still exist? Now I have an old Samsung that doesn't have space to download the game and I'm about to buy a new phone, and the one I'm looking for the most is a Motorola, but if it can't move AL, then I will buy something else
also hi lol
echo heath
I've heard motorola issues still exist
sinful yoke
that or you have no ram
frosty garnet
that Motorola had 3gb ram iirc, but is that bug still a thing or not?
frosty garnet
is it still a thing? 
spring grotto
It does seem to be for players if your Android OS is older. Usually around Android 8 or higher seems to be where the Motorola specific issues tend to tamper off
frosty garnet
thanks
arctic otter
Since divergent chessboard rerun update came the game reloads after way too short time of being inactive. For example when I pause battle and go for literally 10seconds to discord and then I switch back and the game goes to login screen after 10sec instead of continuing. This was not happening before and started exactly with chessboard rerun update. And I talked with a friend and they say it happens to them too
carmine hedge
Hey guys, don't want to sound cheap but i closed my phone cover a d when i opened it i acciddentally bought oil for 50 gems.. I know... Big oof.
sinful yoke
carmine hedge
Does yostar usually give back if we send a ticket?
sinful yoke
no
sinful yoke
purchases made with gems arent refunded because theres usually quite a few confirmation screens
carmine hedge
Well, seems fair, thanks anyway.
There's just one if u have gems tho
And then click confirm
U just click oil plus sign and ask if u want to buy or not
worn zodiac
funny thing with phone covers, seems like the cheap ones can interact with the screen
carmine hedge
Oof, chinese weird cover on ebay.
The phone was pretty new when i bought so ye.
50 gems aren't much tho
But might make the difference for that beach skin you really want 
young mesa
I'd like to have something clarified in regards to communicating with Customer Support. Not sure whether I'm at the "wait for reply" step of one of my inquiries or a "congratulations on failing. try again" one.
steel kettle
They do have a backlog, so there's a decent chance you're at the wait for a reply. what was the nature of your ticket and when did you submit?
young mesa
Here's what happened: I e-mailed the CS (the "yo-star.com" one) via GMail, got a reply within a couple minutes (do they have some sort of "auto-reply bot to let people know they received the message", by the way?), then I hit reply and sent another. Been quiet for about an hour (which would make sense if the first reply was automated), and then I noticed their reply came from an address different from the "yo-star.com", it had something ending with "mail.helpshift.com".
So...yeah. not sure whether things are "as they should be" and I'm to just sit tight and wait or...something else.
steel kettle
i've never had to message support so im not sure what the flow of messages is and what to expect ( @sinful yoke might know more about this procedure) but from what i've seen so far email inquiries usually take a day or two at the minimum, not to mention it's currently early morning
Chances are you're probably still at the wait for a reply stage
young mesa
Sure hope so. The fast first reply and changed email address confused me a little, I guess.
carmine hedge
Hello, I'm having some issues with the game from SEA regions. I can't login or do anything, it's simply stuck in the "Checking for updates" screen and it's the same on both my laptop and mobile. I've tried reinstalling the game but it shows the same screen.
echo heath
Try using a VPN
carmine hedge
I don't have any paid vpns, are there any I could use to test it out?
bright robin
depending on the internet service provider
connecting to data or wifi is usually fine for me
SEA region btw
carmine hedge
I've tried it on data too but it remains a problem.
young mesa
"too"? So you did try it on Wi-Fi?
carmine hedge
It's actually been like this for the last 6 hours, I got the "Update" screen but it's refusing to download.
young mesa
Just checking because I remember something about older Apple devices no longer working with applications that utilize GPS functions due to....something.
carmine hedge
I have an LG Q9.
young mesa
oh.
carmine hedge
And yes, I've tried it on wifi of course.
young mesa
@sinful yoke assuming that was meant for me. So, the first reply actually WAS some sort of automated notification that they received whatever I sent?
And then there's the "different email" thing. My inquiry was about current event's PT shop item bug they mentioned on Twitter, so it would suck to find out after "6-8 business days or longer" if I did screw something up whilst contacting CS, since the event's going to be over by then.
sinful yoke
the were replying to people who had that issue fast since it was a bug
but I do not know how it is right now
@young mesa if they ask you to be more specific on the inquiry, it is a bot message and replying to it is not necessary
young mesa
...yep, that was the bot message, then. And I did reply.
Guess I'm in the "awaiting reply" mode, then. Thanks a bunch for clearing things up for me @sinful yoke @steel kettle
steel kettle
np kawaakari did most of the heavy lifting lmao xD
young mesa
And you called them here to help me ^_^
sinful yoke
@carmine hedge are you still experiencing the Checking for updates issue?
yes sorry I am busy with life atm
carmine hedge
Yeah.
I haven't tried logging in after the last update, I waited for a few hours considering I was at work.
The game updates usually at 3 PM, I tested it at 7 and the issue still remains.
It's 7 am now, lol.
sinful yoke
its usually really unlikely that it will affect different devices but just to make sure, did a vpn solve the problem?
carmine hedge
No, it's still the same.
sinful yoke
is your account bound?
carmine hedge
Yep.
sinful yoke
you may have to reinstall on both devices as this error can also pop up from corrupted installs, but its weird to me that its corrupted on both
also if you havent restarted your device or internet router yet, try that first!
carmine hedge
Yeah did everything regarding to restarting the devices.
I also installed twice on nox, and same on phone.
sinful yoke
you’ve reinstalled already but it didnt work?
carmine hedge
It may be my ISP considering they've been having issues lately with their line.
and yeah.
so i crashed my boat on the side of the freeway....
Everything else works just fine, it's just azur lane.
sinful yoke
hmmm
carmine hedge
For the last few hours it was just on "checking for updates", but 30 minutes ago the update button showed up
But now it's refusing to download.
sinful yoke
try reinstalling again, make sure all azur lane files are gone from both devices
that loading screen hasnt been used for months, its a tell sign that its installing incorrectly
carmine hedge
Are you sure it isn't the loading screen for the game when it has just been downloaded from google play?
because when I was having this issue prior to reinstalling, it had the normal loading screens with Crimson Axis introductions and all that.
And I'll retry downloading after deleting the files manually.
swift sundial
Hey. Is it possible to change the email i used in yostar bind or unbind my account fully?
spring grotto
Not for standard users unfortunately. Customer support has to do it on the backend
You'll need to email them w/ your account information along w/ your request to change the email
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
swift sundial
I see. Thanks!
granite silo
I can’t login atm. Are the servers down?
spring grotto
Currently doesn't seem like it. Logged in currently and no one has reported such issues
granite silo
Ok just got back in. It kept loading for 2 mins while I was sortied so I wondered if the servers went down.
carmine hedge
So, I got news.
The game won't even download anymore.
I've tried it on both google play and qooapp, both just "waiting for download".
Other games work and download normally, it's literally just Azur Lane.
spring grotto
What region are you from?
carmine hedge
SEA.
spring grotto
Okay. And just to double check, have you been able to try it out w/ a free VPN yet?
carmine hedge
I've tried it with protonVPN but I'll try again.
It downloads now, although extremely slow.
I'll wait and see if the game works with the vpn.
spring grotto
Gotcha. Usually when you're having issues installing/updating (basically connecting to the update server) you'll only need the VPN for the updates. Once they're done, you're good to turn it off
carmine hedge
Ah alright, I'll keep that noted than.
low perch
So... My research academy is bugged.
In game it's always got the exclamation mark on it (irritating me quite a bit) and outside I get notifications for having a research task I've completed long ago, and even had others started and finished
I dont exactly know if this counts as a bug, but I'd need support either way
steel kettle
i think it just shows an exclamation mark whenever i dont have one started
steel kettle
so while one is running does it still show exclamation mark?
steel kettle
ghost task?
low perch
Like, it shows a notification of a research task that I've completed ages ago
steel kettle
huh. if u have ur account bound to facebook or something else, u can try reinstalling? not sure if it might help but worth a shot
unless you've already tried that
low perch
I haven't tried, but I guess I can try
steel kettle
make sure ur account is bound first :O
low perch
I had to switch phone so it's for sure bound
I would've cried if it wasn't by then
When I first installed it on the new phone, I almost cried when it started me on a different server
tepid nymph
Speaking of binding, when I try switching to a different emulator, do I login using the Twitter button on the title to use my old account?
spring grotto
Correct. You'll select Twitter from the title screen, log in there, and then choose your previously played on server
tepid nymph
Cool, thanks! 
vestal citrus
I need help, I accidentally linked my gmail to a starter account, and want to link it to my real account so I can play across devices.
spring grotto
You mean in terms of Yostar binding?
hexed obsidian
My game seems to get stuck in the login screen loading. I tried to close the game becaues of a network failed error now I seem to can't even get the game started
This screen
That's weird.. it fixed itself after a couple of restarts for about 30-45 minutes straight
echo heath
/techsupport
pale pagodaBOT
echo heath
there's the e-mail you need to contact
storm marlin
Hemm,I tried to contact them via email, but all my messages failed
echo heath
They take 8-12 business days to respond. If your e-mail is actually failing to send, check your internet connection and e-mail address.
unique tide
Do we email "al.cs@yo-star.com" about account loss?
sinful yoke
yes
unique tide
Cool ty
arctic otter
Since the divergent chessboard rerun took place the game reload from beginning after being very low amount of of time away. For example Im in the middle of fight I pause it I go to discord write one answer go back it takes around 10 seconds and the game already goes to login screen from beginning it didnt act like that before. It remembered even for an hour before
craggy holly
What should i do?
echo heath
Try repairing your files through the options menu
otherwise bind your account and try reinstalling
hexed mango
@craggy holly can you reach game main menu?
craggy holly
Then?
hexed mango
You can or not?
yknow where your Secretary is
craggy holly
Wait sec
hexed mango
Or you actually can not pass that first loading screen after majuu yostar screen and the same messages appear?
sinful yoke
you will need to reinstall
hexed mango
The same messages appear? @craggy holly
sinful yoke
or try switching your internet connections like using data/wifi or vpn
but thats corrupted files usually
craggy holly
Okay ill try
hexed mango
@craggy holly do the same messages appear?
craggy holly
Yeah
hexed mango
@craggy holly eh yknow I will just leave my solution here, easy way is to reinstall the game.
or if you don't want to reinstall the game then assuming you are just end user(means you don't do things like linking folder) go to this folder path "/storage/emulated/0/Android/data/com.YoStarEN.AzurLane/files/AssetBundles" with any file explorer/manager you have and then search folder named "live2d" without quotes delete that folder and try to launch the game again, after that you can download the live2d file again in the game's menu
craggy holly
hexed mango
And yeah before reinstalling(if you choose this way) make sure you have bind your acc because if not then permanent loss
sinful yoke
accounts can be recovered you know
also we have that folder path in pins so you dont have to type it out next time
storm marlin
if the account is frozen will the account be played again someday?
median needle
not likely. if your account is frozen that means you've been banned.
(not sure if emailing support can help you get unbanned)
storm marlin
I see, well i think i make new account, ahkk but last night i get 2 kaga
copper prairie
So uh, I don't exactly know where to put this aside from here. Recently, one of my friends stumbled across a weird hack site that apparently gives you free gems. I don't know how it works or why, but it's been on my thoughts recently as to what would happen if someone used it.
So I guess I'm asking if this would end up getting you banned, and if so, rip to my friend
sinful yoke
it very much would
hexed mango
Of course your friend will be banned if thats actually works
copper prairie
Ah, alright
Rip to Meta, sucks to be him
And another reason I ask is because tbh, I've been tempted to try it because I can't find an easier way to get gems in game. (Mainly cause I want to buy the Graf skin without spending money)
But thank you for answering my question! I'll stay away, I seriously don't want to lose my progress
median needle
lol no he won't get banned. the site is a scam and doesn't even work. i'll dm you a video example of one these scam sites and how they work.
echo heath
I would recommend you do not try to find any way to create fraudulent transactions that involve real money, that can get you in real trouble.
The game doesn't have ways to grind gems b/c that's it's main revenue source.
sweet flint
I am having an issue with my event shop that certain items show up as sold out but i never got to buy them. I sent an email to azur lane support on Friday but they haven't gotten back to me.
I'm scared event will end and i never got a chance to buy those items.
worn zodiac
well that's odd, I sent an email last night (11h ago) about the same problem (can't buy the oil), got a generic response about lost items(5h ago), there's even in-game mail about lost items. Problem is I haven't lost anything, just can't buy the delicious oil 
keen phoenix
Might be on the wrong place when i ask this, I went back to using Noxplayer now on my pc and when i tried to logg in after the update and bind my account on twitter it just insta crashes.
keen phoenix
Fixed it by simply doing the tutorial on a new acc
storm marlin
please explain why this happened?
steel aspen
It's an internet issue in the game when the internet disconnects and immediately reconnects somehow in my theory. Restart your game and it should be fix. @storm marlin
A similar issue exist, but it's with the CN login screen and seems to happen randomly than with internet issues
little roost
Hello ! ( i'm french sorry for my english 😀 ). Since the last update i lost my account, I sent a message to the mailbox al.cs@yo-star.com and i received this message:
"Hi there,
You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.
Thank you! "
So i sent a message to the mailbox yostar_issue_20191102094853081-841eb963ba94f1a@yostar.mail.helpshift.com
but 3 days ago there is no answer. It's normal ? I would really like to find my account :)
Thx for answers :)
primal marlin
spring grotto
@little roost Support does have a backlog so the estimated time for them to reply is around 8-12 business days (weekends not included)
@primal marlin How so exactly?
spring grotto
Don't pay attention to the character icon on the server selection screen, that won't show up till you fully log into the server. So for now, just try logging into all the servers to see if your character is on them
thin needle
Good afternoon, I used to play the game and binded my acc to my fb. When I transferred phones, My Azur Acc wasnt transferred.
How can i get get my old account back
fickle rock
Just curious but is there any updates regarding the 1st anniversary art book delivery?
thin needle
Is this the way to get back my old acc?
What will happen if I do not remember my UID
merry topaz
hey is there any way to get azur lane to go full screen over my notch instead of just having a black bar?
severe onyx
I don’t know if this is the right place to ask but is there anyway of changing server and keeping your stuff??
Or do I have to start again ?
thin needle
Rubicante.. Can ya like check above my concern :(((
severe onyx
Ok thx
bright robin
that's already the way to recover your account
see number 2
provide as many of those info in 1 as possible
so if u dont have the uid
thin needle
To whom should i sent it
bright robin
u can send your in game name
but its much faster if u include the uid too
its not imposible unless u totally forgot everything
thin needle
I cant remember uid. Can i see the list of servers we have
cursive onyx
@merry topaz in options is a slider to resize the ui for bigger displays
cursive onyx
Then you should check in your phone settings
thin needle
@bright robin business days it will take to get a response?
bright robin
yes
thin needle
How long 😂
cursive onyx
@merry topaz should look like this on android phones
little roost
@spring grotto thx for your answer !
lyric grail
i'm trying to access the event (divergent chessboard) but it's telling me it already ended
proud spade
i made a purchase for 600 gems + bonus gems but the gems have not been deposited
lyric grail
to answer my own question (i got the answer from #bug-reports): i was in war archives and that was blocking me from accessing the current event.
spring grotto
@proud spade Please contact customer support at al.cs@yo-star.com w/ your account information along w/ the purchase receipt. They'll get it fixed for you on the backend
sinful yoke
@thin needle have you tried logging into all servers?
turbid mulch
Hi there, so I wrote an email to the support (at al.cs@yo-star.com) on the 10th of October and reached the Support Team (automatic reply) where I described my problem again, but since then I didn't get an answer so it's basically now a month ago. My Ticket Number (I guess that's what the email header says) is: [9072] Account issues. Basically my problem is, that I have a new device and I can't disconnect my suspended twitter account (also tried to reach the support of twitter but same result... nothing) and link a new one to get my data to my new device. I need help. I really want to play again.
elder vessel
I am pretty sure my notifications are not working. Sometimes they are working kinda. And sometimes i get no notificationa but they all pop up at once when i open the game...
steel kettle
did u mean on this server? i dont see anything in #bot-spam where u tried joining one :o
@carmine hedge
carmine hedge
Yeah my brain just clicked and figured out how to join
steel kettle
oh ok :)
carmine hedge
thank u tho
steel kettle
npnp
steel kettle
@carmine hedge C1 through C4 are in the Hard Mode, on the lower left
steel kettle
it does, but on in this event, since enemy ships dont move, and you already have no movement restrictions, clearing mode doesnt affect anything
the only boss mode thing only affects non-event hard mode stages based on my understanding of the description
carmine hedge
Well that's a bummer, guess my oil shortage is perma while this event is going on.
steel kettle
u do still have threat level and dmg reduction from that i believe, so that can help u out, at least a tiny bit
echo heath
It's not like clearing mode would save you oil.
Clearing mode doesn't work like it does on story hard mode stages. You don't just get the boss to spawn every run.
leaden citrus
Henlo how do I recover an unbinded account?
echo heath
/techsupport
pale pagodaBOT
steel kettle
echo heath
Contact them at the e-mail above and provide any identifying info you can think of
solar gull
so my game kept loading endlessly, force quit it and now it wont start back up, just stays as a black screen
reinstall my only option or what can I do? ios btw
steel kettle
im guessing some residual process in the background is holding it up. have you tried rebooting your device?
try shutting it off, waiting 30secs to a min and starting it back up
cursive onyx
what device exactly?
solar gull
yeah I tried rebooting my device, guess I will leave it powered off for a little longer
iphone 6s
cursive onyx
yeah your ram is a tad too low iirc
solar gull
what? no I have been playing this game almost since release, first time I had a problem
median needle
no the iphone 6s has 2gb of ram so he's fine on that front.
steel kettle
if u have multiple processes hogging up ram, the device cant allocate more to it
cursive onyx
ahh k thanks for clarifying
median needle
it's the iphone 5 that has 1gb of ram.
untold belfry
whats wrong xD ?
median needle
restart the game to fix it.
untold belfry
kk
pearl trout
Yes, what happens here tho xD
even restarting doesnt "fix" the problem you see there.
cursive onyx
you mean the text?
pearl trout
yes
median needle
the text is intentional.
pearl trout
i mean, it just happened
cursive onyx
it was there from the beginning
pearl trout
ooooh lul. xd
dapper belfry
How long does it typically take for CS to respond?
median needle
8-12 business days.
dapper belfry
Oh wow. Okay thanks.
spring grotto
Yes, it does
steel kettle
launch app, on the login screen, click yostar account on the bottom left, after u log in, select the right server, and then enter the game
turbid mulch
can i create a yostar account and bind it to an existing account?
spring grotto
You can. All you need to do is just go your settings menu in game and then choose Yostar. It'll go through the rest w/ you
turbid mulch
.... well I think I'm screwed.... i created a yostar account but in the title screen and i got logged out from my main....
turbid mulch
twitter but the twitter account got supsended so thats why i wanted a yostar account
sinful yoke
create a new profile on the yostar you just made, gather the UID, username, and server
then write an email to CS for account recovery, tell them your username, server, and uid if you remember
make sure to ask them to remove the suspended twitter
turbid mulch
am i correct to this email? al.cs@yo-star.com
sinful yoke
yes
turbid mulch
i already wrote an email on the 10th Octobre to remove my twitter account, but i got no respond
but i will give it another shot
spice zealot
Is the EN version blocked in China?
spring grotto
Yes, your connection won't work 9/10 times w/o a VPN
turbid mulch
Hey guys i just want to know, I get this automatic reply from yostar, do i have to do anything here? Even when i wrote everything in the email before?
Reply:
Do not reply below this line
Azur Lane Support Team
November 05, 2019, 22:21 +0100
Hi there,
You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.
Thank you!
spring grotto
If you included everything in your previous email, you're good to just wait for their actual reply
turbid mulch
alright, thank you guys for the support ^^
viscid dust
anyone know if its possible to transfer from Avrora to Washington on EN?
spring grotto
It is not, sorry to say
viscid dust
rip
median needle
@shy merlin your phone probably doesn't have enough ram. what kind of phone do you have?
@warped mountain same question for you. the game is optimized but not for the newest version of android. it works fine for android 8 (and 9 from my experience) but afaik 10 is still in beta so it's not going to be optimized.
shy merlin
I have a Honor Play with 4GB of ram
cursive onyx
android 10 works fine, its just after game updates that the game breaks
warped mountain
ah that prolly explains it but its never a bother to me tbh. i just replied cos i wanna confirm that it happens even if you have 4gb ram.
aside from the 1-2 secs freeze at start of sorties, everything is working smoothly
cursive onyx
well there are more things running in the background, its not just al
median needle
ok so @shy merlin ypur phone should be able to run the game just fine. unless it's running a version of android the game isn't optimized for yet.
and ya having a lot of background processes can slow AL down as well. trying closing a few things and see if it improves. (restart al as well so you get the full effect)
warped mountain
yea it doesn't happen all of the time so i guess its just background apps
shy merlin
I'm on 8.1.0 for android and i never use multiple apps at the same time (btw don't bother helping, while i appreciate it i don't really care about the freeze most of the time)
the only time it really bothered me was when i lost 500 gems for nothing x)
median needle
oof
i'm really not sure why then. my only guess is the game isn't optimized for 8.1. (which would be weird but that's all i've got 
)
shy merlin
Thanks anyway, it feels like it's running a little bit smother since you told me about the storage and i cleared 5GB, but it might also be my brain tricking me 🙂
solemn hedge
Hello! I need help with frozen account. I cant enter the game since yesterday.
median needle
if your account is frozen it means you got banned.
solemn hedge
Could you tell me why?
echo heath
/techsupport
pale pagodaBOT
median needle
if you think you were wrongfully banned email CS and they'll decide what to do.
echo heath
E-mail customer support like it says
solemn hedge
Thanks
median needle
i don't know the exact reason but there's 2 possibilities.
- you modded your game
- you cheated and got a higher than possible score on a leaderboard.
undone marsh
Hey guys
Is there ANY other way to contact customer support?
It's been almost 2 months and I still haven't recieved a reply despite refreshing my ticket after 4 different response periods
At this point I swear I'm contacting a completely unmonitored inbox at al.cs@yo-star.com
quasi plinth
Does the Double gem bonus on the shop for first time purchase of a gem package have a limited time limit to buy?
undone marsh
No, but if they ever reset it and you haven't used one, you "miss out" on that reset
spring grotto
@undone marsh It's not an unmanned mailbox, that I can assure. But as to if there are other methods, not that we've been told to us. The team has asked us to send all support inquires to their email
undone marsh
Guess I should just forget about getting my code rewards and leave it at that then. If I haven't gotten any non-automated response in 2 months, I doubt I'm ever going to.
Honestly I should have jumped to submitting a ticket on the matter once people seemingly stopped getting their rewards, but I waited a little too long, I guess.
simple jolt
I been having real bad connection issues lately that I never had in the past. Washington server, iOS. Anyone know what’s up? Crazy long loading times for everything
spring grotto
Can you first try restarting your device as well as possibly your network? Or using a different network connection? Just to try out those simple things first
charred venture
Hey I tried to buy some gems on my phone but it said I need to verify my payment options so I did and it said payment successfull but I didn’t get any gems and this came up
simple jolt
@spring grotto already did, just retried and nothing changed
spring grotto
@charred venture Try restarting the game. If that doesn't cause the gems to appear, please contact customer support via email w/ your account information and a purchase receipt (if you have received one yet)
@simple jolt And a different network connection as well?
simple jolt
@spring grotto I don’t have another network to test with atm, but I’ve been using this one with other devices recently and had no issues. Those devices aren’t taking up bandwidth atm. Should also have more than enough for several devices. And a router/modem combo that can handle them.
orchid flame
hello, i have a problem with my event exchange shop my oil have been sold out before i buy it, how can i fix this?
spring grotto
@simple jolt Okay. If you don't mind, can you first try a free VPN on your current network just to see if that alleviates the issue? To try and narrow down what's causing it
@orchid flame Please contact customer support via email w/ your account information along w/ a screenshot of your shop and your issue w/ the oil not being purchased yet. They'll look into it on the backend for you
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
charred venture
@spring grotto ah well I don’t think it went through and if it did it was only a Dollar. Consider it a thank you for making a great game
carmine hedge
Is there a way to transfer data to another server?
median needle
no there's not.
simple jolt
@spring grotto vpn made it run smoother. Everything loaded at normal speed.
orchid flame
ok, thanks
simple jolt
I was hoping it wouldn’t be an issue on the end of my network/WiFi connection, but that result means I’m probably wrong.
spring grotto
Well, it could be. It could also be an issue w/ the server but it's hard to tell. What region are you from as well, just to ask?
simple jolt
I’m east coast, playing on Washington.
spring grotto
Gotcha. Unfortunately I'm from East Coast as well and I'm not noticing any different connection speeds so that does make the server side theory seem less probable
simple jolt
Thanks for the help @spring grotto. Appreciate ya. 
elfin hinge
Is it possible to completely delete a binded account from a server?
echo heath
Not yourself (and probably not in general). You'd need to talk to custom support like we said before.
elfin hinge
Ahh I see.
elfin hinge
Both I guess.
sinful yoke
cs wont delete accounts unless you are permanently banned
carmine hedge
why dont i have this cutscene?
elfin hinge
I think I had the same problem.
carmine hedge
Howd it get solved?
elfin hinge
It didn't.
carmine hedge
Demn it my ocd wont be happy
elfin hinge
But have you tried touching Juno as your secretary?
elfin hinge
Does anybody else's screen turn completely black when entering the world map?
carmine hedge
No
elfin hinge
Might be cause my phones an old brand.
It happens occasionally but all I have to do is go back and go back in.
Have you tried searching up the Juno problem online?
sinful yoke
its a known bug
sinful yoke
juno
elfin hinge
How about my black screen. Even though it doesn't really bother me.
lost steeple
does anyone know if we can find out if our anniversary order will have tracked shipping
(sorry dont know where else to ask this)
rigid grail
I had to go into the stamp book during the event but after getting the skin to trigger the cutsceen.
sinful yoke
@lost steeple iirc it should but the codes havent been sent out yet
lost steeple
oh, i see
my country's adding additional import taxes soon, so was hoping i could get it in before then 
elfin hinge
Is it too late to order one. Just got first paycheck lol.
sinful yoke
they have likely sold out by now
lost steeple
yeah says sold out on site
lost steeple
#teamtrees
elfin hinge
Yup.
idle ferry
Are connection issues normal over hotspot?
sinful yoke
hotspot in itself is unstable generally
since its an internet connection from data... coming from a cellphone using data...
idle ferry
Well true but I don't have issues when using other apps so just wanted to check
supple island
Hey guys I’m having trouble purchasing gems I brought the cheapest one but it hasn’t come through
Well never mind it came through but the money hasn’t been redacted from my account
pallid wigeon
My game keeps crashing sometimes after trying to go to the docks, either it freezes or becomes black? Any fixes like clearing cache? It's been like that for a week or two
undone marsh
Is there an AL Staff Member here on Discord I could talk to about my problem?
Its been 2 months since I sent in my ticket now
And I swear to RNGsus it's an open/shut simple problem
I've refreshed my email ticket over 4 response periods now
(if you don't want to give the general public a ping target, feel free to PM me)
(and I'll wait until a more reasonable hour to actually message them)
gleaming ruin
Hewooo
@sinful yoke yowww i wanna ask if the devs are back on work now as in for real hehe 😅
sinful yoke
theyre in office right now
hybrid stag
I just found out that when I accidently cleaned AL data on my phone, it made the game lost some new loading scene and also brough some old one from previous versions. I have to reinstall to get the original data back. Well just to let you know about this though
worn zodiac
so yeah, the CS were useless...
carmine hedge
Hi there. I tried binding my account to twitter, and for some reason I lost all of my data.
gleaming ruin
@sinful yoke so can i msg them again? If its okay
vestal citrus
I am unable to unbind my yostar account, from a beginner account
quaint oyster
Hello I bound my NA account to my old phone(which is now broken) and I cant load my old data onto my new phone. Is there an account recovery I can do?
spring grotto
@vestal citrus Players are not able to. Support has to on the backend. So you'll need to email them directly w/ your account information and that you wish to unbind it
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
@quaint oyster What exactly do you mean by not being able to load it?
vestal citrus
Thanks
teal sentinel
Does anyone know how to fix stuttering during the start of a battle?
thick flower
I'm in b4 in the event and threat level is down to safe. I turned clearing mode on and it seems like nothing happened. The other ships still appear and not the boss. Anyone else have this happen?
spring grotto
The form of clearing mode in which only the boss spawns is only Hard Mode maps of the Story missions. Clearing mode in events just get rid of your movement restrictions along w/ not making enemies move (which this event has none of so clearing mode is effectively useless)
spring grotto
No problem at all
edgy elm
pale pagodaBOT
quaint oyster
@spring grotto It keeps starting me at the tutorial. Which makes me worried that I have lost my entire roster of ships. I haven't played the tutorial to the end encase it finalizes the guest account. I would not want to restart having over 60% of the roster.
spring grotto
And you did login on the title screen w/ your FB correct?
quaint oyster
yes I chose the FB option, logs me in however the bottom right still says guest
spring grotto
Bottom right? Can you screenshot what you mean exactly?
quaint oyster
Cant screen shot and send it at the moment sorry. Just on the main login screen showing the German ship girl where you pick your server. bottom right just says guest rather than my user ID
spring grotto
Well if you did log in on the title scree, try logging into all the servers as your account stays on the server that it was created on. So try logging into Sandy, Lexington, Washington, etc to see if they all start you on the tutorial or have your character
quaint oyster
Ok will give it a try
dusky fossil
no maint for today?
spring grotto
There is not
quaint oyster
unfortunately No good tutorial on all servers.
spring grotto
@quaint oyster Okay. Are you sure you bound to FB and not something like Twitter or Yostar? Or perhaps a different FB account if you have a multiple ones
quaint oyster
I believe I only have my user ID not the (UID) if there is a difference?
spring grotto
Oh, they're the same thing. It's just the long string of numbers that would've been found in your profile in game
quaint oyster
all cool to dump it in chat?
spring grotto
Yeah, it is. If you'd like though you can DM it to me and I'll look into it on the backend
low perch
Is it possible to move all files AL requires to an SD card?
I hardly have any internal storage left, and I know AL has an approximately 1GB big file in /obb and a load of files in /data
If I moved those files to their respective folders on my SD card, would AL still function?
spring grotto
It's possible afaik (but not exactly sure how it's done besides just manually copying the files over). But the main issue is that SD cards usually mess up after a while and will require you to do a full reinstall onto your internal
low perch
Its not ._.
I went into AL today so often today an update now would very much surprise me
Nop
Just copied the files back, doesnt tell me I need an update now
spring grotto
Hm...I'm pretty sure someone got it to work that way before Unfortunately not sure of the process they did to do it
Either that, or they actually just did a fresh install onto their SD and didn't state as such
low perch
Rooting and editing
That's how it would be possible, but I dont like rooting my phone
Also, my version is on the SD card, but the update files are all saved on the internal storage
sad
winged lagoon
Can I get my account added to my phone from tablet?
low perch
You could bind your account to FB or Twitter, download it on your phone then log in using the bound acc
sly root
Hello! I seem to have lost all my way of entering the game, I haven't been online in over six months, but want to return.
And I just seem to find no way to log onto my user and need help.
All I have is my username and server name, what else is needed to return to my account?
It's Tayvyer on Avrora
spring grotto
Did you have it bound to FB, Twitter, or Yostar?
sly root
I had it bound to something, I managed to enter it from a new phone once
I just can't find out where
spring grotto
Hm...you could check through your social media accounts on their websites to see if you see AL under apps and permissions. If you don't find it under any of those though and logging into your social media accounts on AL doesn't seem retrieve your account, you'll need to contact customer support via email w/ your in game name and server so that they can check on it for you
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
sly root
Thank you very much! I will try 🙂
mild vessel
Hi, just asking if there's an option where I can clear the game's cache in-game?
Navigating between menus seem so slow, that's why I wanted to redownload some data.
spring grotto
In game, there is not. The only even slightly similar option would be the file repair option for any corrupted files
mild vessel
Where would that option be located?
sinful yoke
its located somewhere in settings 
pastel dove
carmine hedge
Asking for a friend. Having a problem with installation, everytime he reach 100% or sometimes even before 100% this message keep popping up and he already try clearing cache, cleared data, restarting phone but the problem still persists. Any clue as of why this is happening?
dull path
Yikes
outer herald
I'd say check to see if he has enough free space to dl there I want to say
sinful yoke
u need like 5gb available
chilly hull
I’ve just encountered a purchase issue this morning and already emailed yostar CS about it, I’m an Apple user and made two purchases this morning, both appears as “pending” but I only received the gems for one purchase
Has anyone else encountered this issue before? ^^^
My bank account had been charged for both purchases, both purchases appeared as “pending” under Apple purchase history, and I’ve received the gems for one of the purchases
sinful yoke
yes it is commonly from connection issues
chilly hull
Thanks for the clarification! Will be waiting for the email replies 🙂
stiff depot
Nevermind, got it working
sinful yoke
stiff depot
torpid mirage
Been going on like this.
blissful coral
Is there a way to change language in the global client?
sinful yoke
no, there is only english, chinese, korean, and japanese clients
@torpid mirage are you still having the issue?
torpid mirage
Yes.
sinful yoke
try restarting your device and wifi router if you have not already
torpid mirage
Tried restarting everything, didn't really work.
sinful yoke
try a vpn
gaunt lichen
I lost my twitter account, so I lost my account in AL. How I can recover It?
sinful yoke
you are not able to login?
gaunt lichen
Yes.
My account is suspended.
But I can't even log in it.
I mean, twitter account.
Well, I log in it.
sinful yoke
I have one workaround that may work, you're trying to login to your account right? azur lane account
gaunt lichen
Yup.
It connected with my twitter account.
But it's suspended.
So, I can't use it to log in.
sinful yoke
do you have the twitter app?
gaunt lichen
Nope, but I'm downloading it now.
sinful yoke
let me know when its done
gaunt lichen
Ok.
I also send a form to twitter.
sinful yoke
so try logging into twitter, once it says the account is suspended go to azur lane and try to login with twitter
dont close out of twitter though
it should let you login (for some weird reason)
gaunt lichen
Hm...Sounds weird, but I will try.
idle ferry
Regarding the 14/11 update, may I know what emulators will be affected by the change? I don't really know how to check the framework and stuff.
Asking specifically for Nox and Bluestacks since they're the most widely used
sinful yoke
now to contact customer support so they can remove the account for you since you cant disconnect it
/techsupport
pale pagodaBOT
sinful yoke
they take awhile to respond, which is why I had you login first, make sure to send them a screenshot of your binds, your uid, username, and server in the email 
carmine hedge
So basically i have to find another emulator since if i remember right nox is only 32 bit?
shrewd plover
I wanna know this too, not sure where to ask, couldn't find the answer
daring ibex
Yeah I'm still confused about the emulator thing too. I'm going to assume bluestacks is going to continue to work until proven otherwise I guess
carmine hedge
bluestack is 64 bit?
stray portal
so bluestack is ok then ??
carmine hedge
just want to know so i'm going to set that up
since i don't want to play on my phone while i'm at home
stray portal
i dont know any other emulator other than bluestack or nox
daring ibex
I have no idea, that's the prblem
carmine hedge
yeah me too
stray portal
i did try to look it up but it doesnt say anything
carmine hedge
guess most of us use nox
rotund pond
I only just stopped using nox a few months ago.
sinful yoke
I dont imagine why nox will not continue to work
stray portal
nox for me was eating ram like crazy, it felt like chrome going on a rampage
rotund pond
I just hope MEmu continues to work.
carmine hedge
nox is 32 bit, i really don't understand the mail since is really not my field
idle ferry
Mumu won't work afaik
delicate nacelle
seems like bluestacks might be 64bit
daring ibex
Yeah I wise there was kinda a list of ones that wont work, but idk if the devs can officially do that per say
carmine hedge
thank you very much~ problem solved 
velvet swan
I'm a little worried with the x86 purge
Oh so 64 bits is okay for google?
I was a little worried it is sometimes referred as x86-64 because it's an evolution of the x86 architecture
feral moth
cmiiw, x86, x64 (intel, amd) and arm, arm64 (snapdragon etc) is processor architecture, doesn't matter if emulator optimize for arm, if it built on x86 or x64 processor it still regards as x86 or x64 app.
carmine hedge
well, most of Android app player is a custom x86 android in a VM
instead of just a straight out ARM emulator
shell blade
Does anyone know which emulators will be affected by the forced x86 abandonment next week?
carmine hedge
nox is one
shell blade
F
sinful yoke
nox and bluestacks will continue to support AL as usual
as for other emulators I do not know
carmine hedge
yeah they will just get slower from more API translations
shell blade
So expecting how bad a lag?
sinful yoke
might not know until the update
shell blade
I know some AL youtubers that will be affected by this. Partially me as well.
summer grotto
How do I check my framework?
tawny topaz
the hell is the reasoning behind not supporting x86 anymore?
sinful yoke
“as requested by google” 
tawny topaz
I mean I would be OK if it said no longer supporting x86, but still supporting x86_64
but it specifically says moving to only ARM
which is batshit crazy because google's making x86_64 devices that run android so why would they even
muted atlas
Is this 64?
sinful yoke
I believe it is but google may give you a more clear answer if you ask about your phone’s specs
muted atlas
I still don't know the keyword
latent turtle
Is this normal? Update size is 1.24gb. So what if the upcoming update releases?
dusk flower
What are kinds of emulators that won't supported by AL?
Is Linux based OS still okay?
sinful yoke
@muted atlas the announcement says that you dont need to worry about it on phones
muted atlas
How about this?
sinful yoke
@dusk flower unfortunately I dont know, but I know that nox and bluestacks will be fine
@latent turtle what do you mean?
latent turtle
I can see the app update is 15mb but whenever I download it. It'll pass through 15mb and higher and that shows that the update size is 1.24gb.
But 1.24gb isn't normal right?
dusk flower
I'm using Android based OS like Remix OS or Phoenix OS...is this not supported now?
latent turtle
I can't play the game if the force update also has large file size.
sinful yoke
@latent turtle thats the old update
latent turtle
Yes but what if it's still more than 1gb when the force update releases?
sinful yoke
@dusk flower they should be fine
@latent turtle it should not be
if it is, that is something devs will be working on fixing
latent turtle
I'll be back here if the force update releases and it's still has high file size.
sinful yoke
dusk flower
I know that the new updates will not effect on phones but there are x86 processor architecture phones out there. Are they still safe?
meager mesa
can someone dumb down the latest tweet for me, i use ldplayer and mumu, will i get affected?
charred scroll
Anyone knows how to retrieve/recover an unbinded account?
charred scroll
Okay
tame zephyr
got question does Nox is support Azurlane after the update 14 nov?
charred scroll
@summer grotto does the APK that AL EN posted in twitter for retrieving a non binded account still works?
summer grotto
I dunno
charred scroll
Ohh. Okay thanks
tame zephyr
got question does Nox is support Azurlane after the update 14 nov?
deep olive
well
iguess everybody is asking the thing
i hope this won't be like star ocean anamnesis... I can't play it anymore...
spring grotto
Ideally Nox should still be fine, yes
heady zodiac
Does the next update effect android user?
cloud niche
@cursive onyx @steel kettle they noticed me this time
deep olive
noice
spring grotto
@heady zodiac If you're on an actual android phone, you're good. No worries
@deep olive Unfortunately I can't speak for Mumu as I'm not sure as long as the devs for it keep it updated, I'd imagine it'll be fine. But personally I can't guarantee it
carmine hedge
So is it fine as long as im using qooapp (which i got my AL EN from) and i play it through my android phone? My country doesnt have AL EN in their google play store...
Sorry if it's getting repetitive, i just want to be sure
spring grotto
Yeah, you'll experience no differnece. You'll just need to wait for QooApp to get the update onto their store on the maintenance day and you'll be set. They're quick about getting the updates on their store the day that the updates are officially released.
carmine hedge
Thank you very much
spring grotto
covert glen
just a question, but when u report someone, does the game automatically mute you or do devs check ur logs to see if u violated any world chat rules?
safe laurel
sorry wrong channel
covert glen
compact relic
hi can someone tell me in German what the announcement means please about (x86 ...) ?
spring grotto
@covert glen its logged for the team to check into when available. If enough players report that person, theyll recieved an automated mute though
dapper knot
Hi everyone, how long does it take for an email response to arrive from Yostar regarding recovering a lost, un-backed-up account?
spring grotto
The estimated response time is anywhere between 8-12 business days (weekends not included)
carmine hedge
its fine now I log out
grim steppe
@muted atlas check the "system" in cpuz, and check the kernel architecture
@dusk flower what model?
dusk flower
Zenfone 2
grim steppe
what android version is your OS based on? @dusk flower
and do you know if your OS is 32 bit or 64 bit or not?
covert glen
@spring grotto seems like i got muted for nothing 😦
autumn fiber
tfw i cant get into game because of that thing
dusk flower
@grim steppe oh you're talking about the emulator or the phone? I believe it's 64 bit in my emulator
The phone though is x86 processor architecture
sinful yoke
if you’re on a phone you dont need to worry about the framework update
grim steppe
I know that the new updates will not effect on phones but there are x86 processor architecture phones out there. Are they still safe?
I'm wondering about this thou
your phone is 32 bit?
dusk flower
Yes that, Zenfone 2 has x86 processor architecture. It can play AL so this updates worries me.
I'm not sure, how to check
covert glen
isn't the x86 for intel architechture?
dusk flower
Yes
grim steppe
get cpuz, check the "system" in cpuz, and check the kernel architecture
it should show up
dusk flower
Oh boy, how f*cked am I? 
grim steppe
check the "system" in cpuz, and check the kernel architecture
dusk flower
It says i686
grim steppe
can you show the screenshot
dusk flower
grim steppe
I have doubt that AL can stop working since that chip is pretty old, with x86 framework 
but I'm not sure
let me ask around
dusky fossil
@grim steppe how about my system ?? Am i safe ??
dusk flower
It says arm
grim steppe
it's ARMv8.1, which signify a 64bit chip running a 64bit instruction set, I think
so It should be fine
dusky fossil
@grim steppe thanks..
chrome yew
Why is this still loading? My internet is fine
carmine hedge
Collecting the research bugged out, i restarted the game but i didnt get any blueprints.
chrome yew
My internet is fine but the loading screen isnt progressing at all
spring grotto
@chrome yew try restarting your phone and your network possibly. Or using a different network connection. If none of those work, try a free VPN. This issue is that your device is not able to connect to the update servers
@carmine hedge its possible they were sent directly to your depot. Can you possibly tell if theh were?
carmine hedge
@spring grotto i dont normally check my depot before collecting the research so i cant tell if the BPs increased...i just hope it did
chrome yew
@spring grotto thank you
dusk flower
So any emulator that has "x64" on it is safe? "x86" which is 32 bit is confusing sometimes.
grim steppe
x64 is 64bit, so it should be safe, yes
ember arch