tech-support

[hoary elk]

No reply at all ever since

[tight lotus]

Umm I got a system error 12 then my screen changed to this

[sinful yoke]

restart the app

[tight lotus]

Ok thanks it’s working

[hard bronze]

I sent a email to customer support asking them to reset my secondary password, they claimed they did but it hasn't on my end, what should I do next?

[sinful yoke]

is it asking you to enter a new 2fa?

[sinful yoke]

what am I looking at

[sinful yoke]

ah

have you tried restarting the game

[unique plover]

restarting...

[sinful yoke]

the app

[unique plover]

didn't work

[sinful yoke]

can you try closing the game fully for about 5 minutes and opening it again?

[unique plover]

okay

i'll check back in 5

[sinful yoke]

awesome

[carmine hedge]

how long will this take ?,i bought gems,but still not receive them yet

[balmy crater]

I have some weird freaking issue that deletes my cubes if I have more than two

[young sonnet]

I emailed support 17~ hours ago about my missing gems and resources from the $7.99 30 day pack and they have not replied at all to me. I can see my bank checkings account have processed the payment and I absolutely received nothing. Is there anyway else I can contact support because their email staff aren't replying. Should I just send in another email?

[echo heath]

You won't get a response for 8-13 business days. Sending another e-mail won't do anything until then.

[carmine hedge]

@young sonnet same to me

[sinful yoke]

only email

[young sonnet]

holy shit my eight dollars

[hard bronze]

No it just said that it was resetted

No 2fa nothing

[vast vigil]

I.have this problem

I check with mikasa

And I couldn't find other quest

[sinful yoke]

check your in game mail!

[vast vigil]

Yay thanks

[sinful yoke]

[vast vigil]

Sorry I have like 200 mail

[uncut sparrow]

sorry, i still don't get any reply from support team

it's been 13 days tho xD

that my account is lost

[lone charm]

is there a way to unbind yostar account and only use either facebook/twitter ?

[echo heath]

You'll have to bind to FB or Twitter and then unbind Yostar after a successful second binding.

If you're unable to unbind Yostar at that point, you'll need to contact customer support via e-mail and have them forcible unbind your e-mail

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[lone charm]

there's no option to unbind yostar account that I see. Where and what should I click to disconnect yostar account ?

I already bind it to twitter/facebook

[echo heath]

Yeah, I think you can't unbind your e-mail yourself. You're going to have to contact them to do it for you.

[lone charm]

ok thanks. Do you know how long it takes them to reply back ? I just started this game

[echo heath]

8-13 business days

Are you trying to start over or something? You could just pick a new server or try an e-mail just for AL instead of waiting unless you really want that e-mail bound to your main account

[lament wasp]

Want to ask about the exercise rank

[echo heath]

You have to be in the top 1000 to pass colonel

[lone charm]

No I lost the email that I used for yostar account

[echo heath]

Ahh, gotcha. Well you're safe with a FB or twitter binding until you can have CS help you with the e-mail

[lament wasp]

Oh so the next rank need 0 points is not a bug?

[echo heath]

There are no bugs with ranks. You need to be in the top 1000 to continue to gain ranks.

This is a common issue when starting in the middle of the season.

This season resets on Monday so if you keep up with using exercised and win you should be able to rank up further

[lament wasp]

Ohh icic

No wonder I’m like eh why ain’t it ranking up xD

Thanks btw :3

[sinful yoke]

its in #622745106751029248

[lament wasp]

Ahh icic sryy I didn’t checked it out :((

Just started like 2 weeks ago haha xD

[sinful yoke]

[shut barn]

Is there a way to see if an account is binded?

[sinful yoke]

do you have access to the account?

[shut barn]

Nope idk why but i can't get in

[sinful yoke]

do you have your uid?

its a string of numbers

[shut barn]

......I will need to check that

[sinful yoke]

well firstly, do you recall binding your account?

[shut barn]

No sorry it was a while ago

But i didn't change my phone

So idk why I can get into my old account

can't*

[torpid rover]

Is there a way to get my account that I spent money on ?

[sinful yoke]

@shut barn try logging into all servers

@torpid rover did you bind it?

[torpid rover]

No

[sinful yoke]

do you have your UID? @torpid rover

[torpid rover]

My account ID ?

[shut barn]

Okay if I see a tutorial does that mean I haven't been on there do I have to wait till the end to check?

[sinful yoke]

it means there is no account there

@torpid rover yes, it is a string of numbers

[shut barn]

Nope I checked all servers and besides the new one I just made nothing

So am I pretty much doomed?

[torpid rover]

I can’t get the number but I have the account name

And pictures of the fleet

Also would the recipe of my payment work

[torpid rover]

Account name : Curious

[sinful yoke]

@shut barn @torpid rover contact customer support and include your username and server at least
they will ask for additional information if they need it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their email!

your accounts are recoverable

[shut barn]

Never mind I finally got in

I logged in with the wrong email.....

Sorry for taking your time and troubling you

[torpid rover]

What do I need in order to get my account

[sinful yoke]

customer support will ask

[torpid rover]

Okay

[sinful yoke]

for now just make sure to include your username and server

[torpid rover]

Alright

Is there a email I go to or is it Facebook, Twitter or instagram

[sinful yoke]

its in the bot message above

[e-mail] is their email

[torpid rover]

Ah okay thanks

[carmine hedge]

Excuse me

Can i recover my account? :(

@sinful yoke

[sinful yoke]

did you bind your account at all

[carmine hedge]

I was bind my account to fb,but my fb was disabled

[sinful yoke]

contact customer support so they can help you get into your account and remove your fb account for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

make sure to include your username, server, and uid if you have it

[carmine hedge]

I forgot my UID :(

This is my account

[sinful yoke]

if you have it
it is fine if you dont

[carmine hedge]

I 'm airedy sent email to CS but still not respond

*already

[sinful yoke]

they take 8-13 business days to respond atm

[carmine hedge]

Okay thanks :)

[gleaming ruin]

Umn @sinful yoke good eves and to everyone

I think the devs arent noticing my issue or req :((

Still has no response on my acx

[cold glen]

It has been 21 days since the writing of the letter. I am devastated, because soon the event on German ships

[gleaming ruin]

Its been 5 days i think since i contact the devs but still no response maybe i should wait a lit bit more

@cold glen same here :(( its not i want to think that the devs arent responding to our issues and req

[cold glen]

@gleaming ruin On the Japanese mail they answered me the next day, why didn’t they answer the English one MONTH later ?!

It's awful

[gleaming ruin]

Idunno bro @cold glen

I think we have the same issue bro @gleaming ruin dats kinda sad :'((

[cold glen]

Yea

[gleaming ruin]

I hope they notice it asap

[cold glen]

I'm very sad

@gleaming ruin Didn't the staff go on a short vacation?

[gleaming ruin]

Yeaaa same bro @cold glen

@cold gleni think

[cold glen]

@gleaming ruin Daily expectation is depressing

[gleaming ruin]

See i contact them in oct 14 but still no real response thats kindaa sad for me :((

[cold glen]

@gleaming ruin i'm contact on first october

[gleaming ruin]

@cold glen yea agree bro and everyday ur wondering n hoping that they are trying to retrive your acc back

@cold glen ohhh

[cold glen]

one month

[gleaming ruin]

Everyday hoping that my main acc will be back this is worst than break up :'(

[cold glen]

I wait one month!

[gleaming ruin]

@cold glen yeaa soon to be 1 month still no response

[cold glen]

One f*ckng month

[gleaming ruin]

@cold glen hahahaha yeaa lets just be patience bro n hope that one day one day

[cold glen]

@gleaming ruin Let's try

[gleaming ruin]

Okey @cold glen

Brb bro imma grind now hehe 😅

In my other new acc 😅

[undone trellis]

hmm weird, my paypal gave me a receipt for a transaction complete on a gem pack, but I haven't gotten my gems. And when I click on the gem pack again it says I already own this item... anyone else getting this?

[viral siren]

Hello. I accidentally bought a skin, can I somehow return my gems ?

[spring grotto]

@viral siren You cannot. Sorry to say

@undone trellis Sounds like you might've gotten a purchase error. If they still haven't shown up, please email customer support at [e-mail] with your account information and the purchase receipt

[undone trellis]

Ahh ok i sent an email. Im guessing i wont be able to buy that gem pack until it gets resolved? 😭 😭

[spring grotto]

Correct. If it gets hung up like that, it needs clearing on the backend before it can be purchased again

Sorry for the inconvenience

[undone trellis]

Npnp

[timid dawn]

Hello, one or two days ago they answered me on behalf of Yostar, I wrote to them in order to recover my account that was lost when I changed my phone, (my account was linked to Facebook) and they have not even told me a generic message such as " We will be working on recovering your account "..., they only apologized after telling me that the Xiaomi Redmi phones have compatibility issues (I have a Xiaomi Redmi 6a) ......

ignore those watsapp groups that are seen above.

@spring grotto @sinful yoke

[muted spoke]

Is it possible to recover an account using the yostar account?

[timid dawn]

At the moment I did not see anyone on this channel say that I recover their account correctly

[spring grotto]

@timid dawn So wait, you were inquiring to them regarding recovering your account and they didn't say anything regarding it?
@muted spoke Yes, Yostar account binding works. Just be sure that you have bound your account to Yostar in the settings menu in game while you're logged into the account

[muted spoke]

Can you explain to me the process? Whenever I click on the yostar account button it keep referring to the verification code section even though my email should have been registered. Thank you

[spring grotto]

Okay, so did you bind to Yostar in the settings menu in game while you were logged into the account? Or are you still logged into your account?

[timid dawn]

Yes, I asked you in another email if my account still exists and if it is possible to recover it, but it did not resonate, I already passed the data of my account, the UID does not remember it.

[spring grotto]

Okay. Reply to their most recent email with a simple statement of "I need help recovering my account. The account information is:...." That should get the message across to them

[muted spoke]

I binded my previous account on the settings menu with the yostar account. I tried to bind it to my Twitter as I was trying to use it on another device and it just resets the game for me.

[spring grotto]

Okay. So if you did bind to Yostar while you were logged into the account, you just need to follow these 2 steps to recover your account. You'll choose Yostar on the title screen, put in the same email that you bound to in the settings menu in game, and then input that new code

And be sure to pay close attention to the second step regarding the server selection

[timid dawn]

Ok

[muted spoke]

The start menu yostar button still refers to the verification code dialogue for me. Does that mean my account wasn't binded before? Or was it overwritten when I tried to enter the code again? I can only assume it wasn't as it gave me an error saying that the account already existed. Sorry for wasting your time of that was the case

[carmine hedge]

@undone trellis i also bought gems pack,lost my money on my account no gem given

[spring grotto]

@muted spoke You need to put in a verification code everytime you log in w/ Yostar binding. So are you still logged into your account on a device or no?

[muted spoke]

I'm not sure, the verification code dialogue keeps popping up whenever I click the yostar button.

[spring grotto]

Yes. Everytime you use Yostar binding you need to put in the same email you bound w/ and generate a new verification code. The verification code will be sent to your email. Then you put that generated verification code into the dialogue box

[urban eagle]

I have a pb with a Lenovo Tablet (yoga 2-1050F), I can run AL but it’s stuck at 8% when I launch battle. Android 5.0.1. Any idea?

It never worked

but I hope for a solution

(I tried since some months)

[muted spoke]

Excuse my language, but holy fucking shit, thank you. I'm sorry for being an idiot, thank you

[spring grotto]

@urban eagle Hm...it might be an OS version issue as Android 5 is quite old. But first I'd say try a file repair from the settings menu in game firstly
@muted spoke No problem

[urban eagle]

Do you need an auto bug report file by mail?

I’ll try the repair

[gusty zinc]

Ok so I switched to a new phone same account and I realized that I don’t have the invitational chat box or the frame

I have it on my other phone but not in the new one

[urban eagle]

@spring grotto repair is not the solution :/

Stuck at 8.67%, all the time, may be the battle game engine is not the same as the general UI engine

and it’s not compatible with android 5

[spring grotto]

It might be can you get a recording of the infinite loading w/ log mode open?

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[spring grotto]

steps for log mode

[urban eagle]

I’ll see

[urban eagle]

I took a caps cause nothing change after the crash

[gleaming ginkgo]

My friend has downloaded the game and it's additional files, but is greeted with this screen that doesn't progress to login. Any clue why?

[grave magnet]

I made a purchase through the apple app store for 9.99 worth of gems and never received the gems, how do I get help with that?

[sinful yoke]

@grave magnet contact customer support and make sure to include your uid, username, and server

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

@gleaming ginkgo if a restart doesnt fix it, they will have to reinstall

[torpid rover]

Say how long does it take for customer support to respond back ?

[sinful yoke]

8-13 business days atm

[torpid rover]

Ah I see

[carmine hedge]

I think my audio is broken

[sinful yoke]

whats wrong with it

[carmine hedge]

My ships in the backlane wont speak when I use their abilities

Everyone except Hood actually

[sinful yoke]

hood is very quiet

do you have your cv updated

[carmine hedge]

yas

and i meant hood's voice works

[sinful yoke]

can you send a video?

[carmine hedge]

yas

[spring grotto]

Real quick, when you say "abilities", do you mean the airstrikes and barrages?

[carmine hedge]

yas

[spring grotto]

Okay. Using airstrikes and barrages won't cause lines to be used. Only when actual abilities proc will ships say their lines. The reason you hear Hood is b/c when she fires her barrage, her ability has a chance to activate

[carmine hedge]

okay

[spring grotto]

Yeah. Airstrikes and barrages (from your buttons on the bottom right) won't cause voice lines to be used

[carmine hedge]

hey uh

i just did a massive fuck up, i binded my account and it reset my prgress

for the love of god someone help cause i spent 200$ on this game

[spring grotto]

Did you try binding your account on the title screen?

[carmine hedge]

i did

i sent a verification code via yahoo

[spring grotto]

Gotcha. So yeah, the title screen is for retrieving bound accounts only. Binding is only done in the settings menu in game while you're logged into the account. So you didn't have it bound to anything else then?

[carmine hedge]

i did have it bound to a non official gmail awhile back

[spring grotto]

Well there is no gmail binding option for the game. The game only binds through FB, Twitter, and Yostar. Do you happen to have your UserID from the account? It's a long string of numbers that would've been found in your profile in game

[carmine hedge]

lemme loom for it

[gleaming ginkgo]

@sinful yoke they have tried uninstall and reinstall several times and it doesn't seem to work

[steel bobcat]

If I lose my account while binding with facebook, Is there a way to get it back?

[ornate shale]

if you're using the same device ye just try to log in on the right server

[sinful yoke]

where did you try binding

[ornate shale]

by right I mean last server

[sinful yoke]

@gleaming ginkgo it sounds like there are some files that arent being deleted, can they attempt a full sweep to make sure all files are gone?

[raven mulch]

Hey, I'm having problems with one of my gem purchase not going through to my account, how would I get my gems?

[sinful yoke]

contact customer support and make sure to include your uid, username, and server

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their email is above

[spare smelt]

did the time for the urgent commissions change?

the 6 to 7 hrs

[sinful yoke]

no, but europe underwent daylight saving

[dusk flower]

Hello I tried, to purchase gems using my google wallet in playstore since I still have enough but it says "Unavailable for purchase".
I bought some before but why can't I do it now?

[sinful yoke]

what region are you in?

[dusk flower]

region like where I live or the server?

[sinful yoke]

where you live, this server is al en, so I imagine all is en

[trim escarp]

Hi, I've disconnectedmy twitter from my AL account to bind to my new twitter account

however, whenever I try to bind to the new twitter account, it gives a error 100210

[sinful yoke]

@trim escarp do you have no binds on your account?

[trim escarp]

I have fb bind atm only from when I removed my twitter bind

[heady cloud]

I'm trying to log in by yostar from last 60 minutes to my account but i don't get any code on mail 😐

[sinful yoke]

@heady cloud have you checked your spam

[heady cloud]

Yeah

[sinful yoke]

@trim escarp is your new twitter account the same email as your fb?

@heady cloud its 100% the correct email with no typos or extra spaces?

[trim escarp]

no its different

[heady cloud]

For sure the same as always

[trim escarp]

the message I get is

[sinful yoke]

[trim escarp]

"This UID does not match with the UID bound to the twitter/facebook account: 100210"

must I use similar email?

[sinful yoke]

can you try restarting your device and trying to bind again? it might fix it but I do not know

[trim escarp]

already tried but doesnt work

[sinful yoke]

can you try changing connections or using a vpn? if that doesnt work, you will have to contact customer support so they can get it bound

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their email is

[trim escarp]

changing connection doesnt seem to work

I'll just email support

thanks very much

[uneven crystal]

Uhh guys, does receiving verification codes are taking long ?

Already 10 mins and still no email

[heady cloud]

More than hour still nothing

[uneven crystal]

[heady cloud]

I'v tried at 3 difrent mail and nothing 😂

[uneven crystal]

I guess I'll stay to bind fb and Twitter for another year

[sinful yoke]

its likely ur email provider is blocking them but I will ask staff

what are your UIDs?

[uneven crystal]

Wait

[sinful yoke]

also region, as in location

[uneven crystal]

134580622

Indonesia

[candid kettle]

Not sure if this is a bug or something but does switching servers reset your progress until you switch back to the original server?

[uneven crystal]

Playing in EN Lex

[sinful yoke]

yes @candid kettle

[candid kettle]

._. why does it do that?

[sinful yoke]

because its a different server

different data, different account

[candid kettle]

Oh,

well that kinda sucks

[sinful yoke]

@uneven crystal thanks

[spare smelt]

nvm the 7hr commission is back

[heady cloud]

I didn't screen UID for this account T.T
Poland, Europe.

[sinful yoke]

what email service do you 2 use?

[heady cloud]

Gmail

[uneven crystal]

Gmail

[sinful yoke]

[heady cloud]

But for sure on o2.pl/wp.pl also don't get mail

I'v check

[molten plover]

damn, Kawaakari is the real MVP here

[sinful yoke]

this is my home

[hoary elk]

[sinful yoke]

@heady cloud @uneven crystal may you guys try again? the issue has been resolved

[uneven crystal]

Ok wait

@sinful yoke thanks

[sinful yoke]

[heady cloud]

Thanks @sinful yoke working now

[round wasp]

ok weird bug

build tim 99:99:99

in pvp no one fire a gun

ohh only backline fire once

timer stand still at 5 minute

[echo heath]

try restarting your game

Otherwise you probably have a very laggy internet connection

[hoary elk]

Liars

[round wasp]

yeah it kind'a fit the problem... but i win a match by ramming other girls to death lol

[wild vapor]

...... Finally

My old acc.

[spring night]

Guys how to transfer Azur Lane account from 1 phone to another?

my friend bind his account with Yostar account but when he log in on new phone it sent him to tutorial

[sinful yoke]

make sure he is logging into the right server

[spring night]

how to find the right server? XD i think he forgot

[sinful yoke]

just try all of them then

[spring night]

but the progress wont be lost right?

[sinful yoke]

no it will not

[spring night]

ah thank god

my friend was really upset that he lost all his ships

Thank you sir ❤

[surreal bear]

I had a problem, I reset the phone and the account was deleted, can I somehow restore it

[echo heath]

Did you bind the account before you deleted the app?

[surreal bear]

No

[echo heath]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

Then you'll need to e-mail customer service with any identifying information you have from the account

User ID, User name, Server, etc

[surreal bear]

Thank you

[carmine hedge]

Can someone help me

My game keeps crashing

Even If I re installed it

Help

[modern parrot]

are you playing on a phone or on an emulator? @carmine hedge

[carmine hedge]

Phone

@modern parrot

[modern parrot]

are you using 4g or w-lan?

[carmine hedge]

Idk what that is

[modern parrot]

do you connect your phone to the internet through the router in your house or not?

[carmine hedge]

I connect it

Soo

I guess that is 4g

?

[modern parrot]

if you use the router it's w-lan aka wireless local area network

[carmine hedge]

Oh

[modern parrot]

4g is for mobile data

[carmine hedge]

W-lan

W lan

W lan

Yeah.

Oh

And btw

It keeps sending me notifications

Like 2 per min

[modern parrot]

what kind of notifications are those?

[carmine hedge]

I can't even tell.

It just comes and then goes

I can't read whats writing there

I think I should just reset my phone

Brb

[thick hemlock]

Help. I cant typ ingame anymore. Neither Guildchat/ world nor even Help support. When i try to tip in the chatfield nothing opens up. Im using an ipad and i have this problem since 3 days..

[carmine hedge]

It works now

Thanks @modern parrot

[modern parrot]

but I didn't do anything D:

[carmine hedge]

No you did :D

[modern parrot]

so was it fixed by restarting your phone?

[thick hemlock]

Hhaah tjx @modern parrot @carmine hedge restarting my device helped me

[modern parrot]

now this is interesting

[carmine hedge]

But we didn't do anything :D

DunK1nG

I completely reset my phone

Not restarted

[modern parrot]

I see

@carmine hedge you know, my phone sometimes tends to not correctly connect to the wlan in our house while it shows it's connected to the wlan and then I just need to manually reconnect to the wlan

which might just have happened for you

[carmine hedge]

Yeah

I guess so

I hope it was possible to move all your things to another account in another server

[modern parrot]

if it's on the same region I'm not sure

if it's from different regions it's not possible

[carmine hedge]

Hm

Oof

So mine is lexington

Ah

Aw man

[prime fox]

You cant, its call rerolling if you change server
Starts new

[carmine hedge]

Aw man

[modern parrot]

did you link your account?

and how far were you on the other account?

[carmine hedge]

A year now

[modern parrot]

in that case, you can sent an e-mail to the support for account recovery

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

It's not like that

I just want to take my items to another server

[tepid abyss]

I am getting this error while opening the game

[spring grotto]

@carmine hedge You're not able to switch servers. Your account is tied to the server that it was created on
@tepid abyss Hm...can you perhaps try clearing the game's cache and restarting your device. If neither of those work, please try a full wipe of the game from your device and reinstalling if you have your account bound

[tepid abyss]

I'll clear the cache and try
I restarted the decide b4 this but got the same screen

[indigo barn]

Do anybody knows if event stages have clearing mode, where only boss appears?

Because even when I start stage with enabled clear mod, mob fleets appear

[spring grotto]

They do not. That form of clearing mode is only for Hard Mode stages

[tepid abyss]

Nothing worked, had to reinstall the app
Thank you for the help

[snow hazel]

The game is crashing for me when I try to use a finisher, it has happened twice now

as far as I can tell I did not get a ship both times too which really sucks

[spring grotto]

Try a file repair from the settings menu in game or also restarting your device/clearing the game's cache firstly to see if those help

[vagrant cypress]

Hey friends, I keep getting this audio update error.

I've tried reinstalling and clearing data but to no avail.

When I hit repair the game freezes.

I've noticed that it gets to file 3 and then reverts back to file 1 and then thats when it errors.

Any help will be much appreciated.

[snow hazel]

Nope. That didn't help. I took screenshots before and after this time and according to my dock capacity I did get a new ship from the build, I'm guessing a trash grey, but that's good that it's not eating my resources for nothing. It is however pretty frustrating to have the screen turn black and then the game restarts and I don't see what ship I got any time I hit finish all

[spring grotto]

@snow hazel Hm...And you also tried the file repair AND clearing the game cache?
@vagrant cypress If you haven't tried it yet, restart your device as well as try using a different network connection

[hardy surge]

actually fix the muting system

i got muted for saying "I wonder where the muters are"

people can multilog and get you muted for nothing -.-

[spring grotto]

Well it's working as intended but people are just abusing it. It's been brought up to staff before but no idea if they'll change how it works and generally, saying something like that will obviously provoke people

[hardy surge]

i mean

just using letters like ü

but that doesnt get them muted

il delete that in a bit

[spring grotto]

Then just simply report them via in game report system and do your part. Unfortunately that's about all you can do. And yeah, please do edit that message

[hardy surge]

😛

how long are the mutes anyways...

ive been muted like 4 times now for no reason

[spring grotto]

I believe it's 12 hours but I could be mistaken. And I'm not sure if the time increases w/ subsequent reports

[hardy surge]

._.

well anyways thanks

[high holly]

Sorry, in this chat you may be interested in problems with your account?

[sinful yoke]

yes?

account issues may be brought up here

[high holly]

Well, I’ve been trying to deal with this problem for a week now, but it’s not working out for me. I reinstalled the game, but could not get into my account, which is attached to Facebook. I tried to contact technical support through Gmail, but I only received the letter "Hi there,

You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.

Thank you! "And nothing more ... What should I do to get it back?

[vagrant cypress]

@spring grotto that didnt fix it. Any other ideas?

[spring grotto]

Hm....give me one sec

Also, please only post in one channel

Just to ask, you have enough space, yes?

[sinful yoke]

@high holly that is a bot email, a human will reply in 8-13 business days we estimate

[high holly]

@sinful yoke Then can I just wait another week?

[sinful yoke]

however long 8-13 business days are

it doesnt include weekends

[high holly]

So maybe 2 weeks ...

It is sad...

Then I can only hope that my account can really be returned

[hoary elk]

1 or 2 months

Bc no reply for 45 days for me

[high holly]

@hoary elk I hope I get lucky more ...

[hoary elk]

Well, it said many bugs or shit in de game, so I literally stopped even if I can get my acc back

Not care anymore

Let it be dust

There's even one with 4 months, so it's not impossible

[high holly]

In fact, I am very angry at the game. I never came across errors, but with accounts problems. This is already my second account, which I am losing. If they don’t restore it, then I think I’ll quit the game too.

Then the only thing that can drag me back will be the appearance of russian servers (I'm russian), but I think that Yostar Limited will not add them.

[carmine hedge]

Can someone help me with accout recovery

[echo heath]

Sure, explain your problem.

[carmine hedge]

So i bought a new phone and i didnt bind my account to anything

[sinful yoke]

do you still have your old phone

[carmine hedge]

I do but its on factory reset

[sinful yoke]

I see

you’ll have to contact customer support then

do you remember your username and server?

[carmine hedge]

Yes,ingame right?

[sinful yoke]

yes

do you know your uid by chance? its a string of numbers

[carmine hedge]

I dont know the uid

I did send a message on the in game support but they kinda blew me off

[sinful yoke]

how so?

[carmine hedge]

I sent the mesages and didnt get a response

[sinful yoke]

they take 8-13 business days to respond

[carmine hedge]

Its been almost 2 days since ive sent the message

Ooh

Alright

Ok thank you then have a nice day :)

[carmine hedge]

Hi quick question, were we supposed to receive a tracking number in our email for our anniversary books?

[fickle rock]

Haven’t received it as well but I think so

[spring grotto]

Supposed to yes, but I believe they're delayed right now. As the initial email did state that it might take 10-13 days (or something similar)

For the tracking number

I can double check the email real quick

[fickle rock]

Initial email?

[spring grotto]

And that was on the 15th

[fickle rock]

Oh haven’t got that yet

I preordered at a later batch maybe that’s why

[spring grotto]

That might be due to if you arent part of the first batch

Ye

[fickle rock]

Hope I get it soon the email

[carmine hedge]

How many orders were part of the first batch?

Was it only 1000?

[fickle rock]

I think so

[carmine hedge]

I know I was in the first 2600 so I'm probably just jumping the gun

[warped condor]

Hello

I don't know if it's a bug, but I don't have any other quests giving flag pieces

[spring grotto]

Did you check your in game mail? There was one that was sent out to all players due to a bug

[warped condor]

Oh, my bad

Thank you!

[spring grotto]

No problem at all

[tough needle]

My Account is probably gone although i linked it to the correct facebook account and i was on the correct server can somebody pls help ;_;

[spring grotto]

Do you have your UID from the account?

[tough needle]

No I don't I only have the Username

And I can tell to which account it had been linked

[echo heath]

Can you try logging into all servers?

[tough needle]

Yes I can but i only played with my account on Lexington

[echo heath]

Just try logging into all the servers and if every one of them starts you at a tutorial, come back to us.

[tough needle]

I tried every server and it always started at the tutorial

[echo heath]

And at the log-in screen, you tapped the facebook log-in and successfully logged in with your FB bind?

[tough needle]

Yup I logged in with the same FB account i linked my old account with

[echo heath]

Well if you're sure you logged in with the right facebook and checked all servers you'll have to contact customer support and they can directly access the account and see what's going on

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

E-mail them there and mention you've lost your account and tell them any identifying information about it (UID, User name, server, etc)

[worn sky]

still waiting on a response from sep. 29th. i've heard they were busy, but this seems unusual. should I message again, or is the backlog that sizable?

[sinful yoke]

have you been sending multiple emails or replying to your original email to bump it?

[winged vapor]

What is the UID ?

[sinful yoke]

its a string of numbers

its located on the screen where it has your account stats and lets you change your secretary

[winged vapor]

Ok, thanks

[tough needle]

Well i guess i have to wait for the support to answer me so i can maybe play the game again and if not well that would be very very upsetting

[fallow pollen]

How to fixed this error?

[white cloud]

Error everytime I log in using my twitter account

[sinful yoke]

unfortunately we dont have much info on this error, can you try restarting your phone first?

[white cloud]

I already tried that earlier. Still gives me the same error

[sinful yoke]

ah, do you have a fb or yostar bind?

[white cloud]

Sadly, no and I also forgot my uid.

[sinful yoke]

can you try changing connections such as wifi/data or applying a vpn?

[white cloud]

Haven't tried vpn yet. Thanks for the info, I'll try it later

Oh yeah, I updated the twitter app earlier, if it means anything.

[white cloud]

Update: yeah it was definitely the twitter app causing the error. Uninstalling the app and Installing twitter lite fixed it for me.

[shadow kraken]

Just want to ask, maybe irrelevant, but I just received a direct phone call from a Hong Kong number, which claiming they are from Yostar, do they actually do direct phone call?

[spring grotto]

I'd say no. Definitely not

[sinful yoke]

def not

[shadow kraken]

yea I felt like it so I just closed the call

[spring grotto]

Yeah, don't trust that. That's way too fishy. And Yostar would have almost no reason for a direct all

[frank crypt]

Hi, I purchased gems and apple verification disrupted the apps so I got nothing. What do I do?

[spring grotto]

If a restart of the app won't fix it, you'll need to contact customer support via email so that they can manually get it fixed for you on the backend

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it. And please be sure to include your account information and the purchase receipt

[frank crypt]

Did. No response yet. So keep waiting I guess? Thanks

[spring grotto]

Yeah, they do currently have a wait time sorry to say

[young kiln]

Hey, I just updated the game after like 3 months and my account is gone. I dont think I had it bound to anything. Is there any way to recover it?

[spring grotto]

Make sure you're logging into the correct server. Your account stays on the server that its created on. Example: if you played on Sandy, log into Sandy instead of Washington

[young kiln]

hmm

I'll try that!

Still gone

[undone acorn]

quick question on the 1st Anniversary Illustration Collection delivery, is that only for the people on first batch right now or has everyone been delivered?

[spring grotto]

@young kiln hm...do you happen to have the UserID of the account?
@undone acorn it would appear so. As it seems like only first batch people have recieved the shipping notice

From what I've seen at the very least

[undone acorn]

Ok thanks

[young kiln]

@ @spring grotto i do!

like the name i used, right?

[sinful yoke]

user id is a string of numbers

[young kiln]

if a friend can see it on their friends list, i can get it

otherwise i did not save it :(

[gentle bluff]

I tried to transfer my account to another device by signing in on fb on main account then signing in on new device. I went through the tutorial and now my account is gone from both devices, what do I do

[spring grotto]

@young kiln unfortunately you cannot. If you dont happen to have it and dont believe you bound it, you'll need to go through customer support via email at [e-mail] with your account information (such as server and username) so that they can look into it for you
@gentle bluff what happened on your first device exactly to get you logged out?

[gentle bluff]

I’m not sure, all I did was login to Facebook then I got out of the app

[young kiln]

thank you!

[gentle bluff]

When I went back in it it’s now the same account as the new device

[spring grotto]

So did you bind to FB in the settings menu in game while you were logged into your account originally on your first device?

[gentle bluff]

I binded on the title screen menu, did that mess it up?

[spring grotto]

Unfortunately, yeah. All binding is done in the settings menu in game. The title screen is only for retrieving bound accounts

Do you have your UID from the account?

[gentle bluff]

I don’t think so.....

[spring grotto]

Okay. If not, you'll also need to contact customer support via email with your account information (such as in game name and server) and theyll look into it for you. The email is [e-mail]

[gentle bluff]

Ok, ty very much

[modern parrot]

keep in mind that it might take a while for a response

[gentle bluff]

As long as if they are able to retrieve it, I don’t mind at all

[ashen cosmos]

ahh i want to ask why my friend cant bind facebook and yostar bind in 1 acc

its said that this acc already binded in facebook

i need help for my friend :v

[echo heath]

Sounds like he already bound the account to facebook. Could you show us the bind screen?

[ashen cosmos]

@echo heath

if i remember correctly you can bind like all 3 of the bind

[echo heath]

I mean, you can't bind FB b/c you're already bound

[ashen cosmos]

no no

he want to bind yostar

but cant

[echo heath]

So when he taps "bind Yostar account" that's what comes up?

[ashen cosmos]

the pict above is wht always pop up

when he entery email and code

that line pop up

[echo heath]

is that e-mail the same as his facebook's e-mail?

[ashen cosmos]

yes

:v

[echo heath]

@sinful yoke is that a thing?

[ashen cosmos]

oh ok

[echo heath]

I'm just guessing but I imagine that might be it

[ashen cosmos]

hmm

[sinful yoke]

yes

[ashen cosmos]

so you cant use the same email ?

naruhodo

thanks @sinful yoke

[sinful yoke]

its a rare bug

[ashen cosmos]

hmm

so i just tell him to use other email ?

[sinful yoke]

yes unfortunately

[gentle bluff]

Quick question is the user UID the ver # on the bottom right of the title screen

[sinful yoke]

no

[gentle bluff]

Ok, also its my first time emailing to a customer support so I’m not sure if I’m doing this right. I wrote an email about my issue and I got a “You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.” I replied to it and I got the same message

[sinful yoke]

its a bot message

[charred venture]

I know this isnt really tech support, but what does amazon limited mean?

[echo heath]

I mean, we're not Amazon support

[sinful yoke]

I just assume it means a limited case but

[fiery oriole]

Hello!I bound my game to an old account to twitter,and accindentally bound that twitter to a new account!How can i unbind to my new account?

[sinful yoke]

did you previously bind your original account?

also where in the game did you bind?

[fiery oriole]

In the settings

[sinful yoke]

are you trying to login now?

[fiery oriole]

And at the first question,yes

Yes

And i can'/t

[sinful yoke]

make sure to login to your original server

[fiery oriole]

Tes

Yezs*

Yes

I am sure i am on my original server

[sinful yoke]

can you try logging into all servers then?

[fiery oriole]

Ok plz wait 5 mins

Nope

I doesn't work

[sinful yoke]

do you have your UID?

[fiery oriole]

Yes from my new account

[sinful yoke]

I would need your old one

if you logged into all servers and your account wasnt retrieved, its likely it wasnt bound or bound with something else

[fiery oriole]

How can i get it,if i don't have acces to my old account?

[sinful yoke]

did you possibly bind with facebook or yostar?

[fiery oriole]

Nope

Just twitter

[sinful yoke]

do you have 2 twitters?

[fiery oriole]

One

[sinful yoke]

[fiery oriole]

??

[sinful yoke]

you're logging in at the title screen right

[fiery oriole]

Yes

:))

Do you know how can i unbind my new account from twitter?

[sinful yoke]

do you still have access to your old account?

you would have to contact customer support

[fiery oriole]

I contacted it takes a week to answer

[sinful yoke]

when did you contact them?

[fiery oriole]

Two,three weeks

[sinful yoke]

ago?

[fiery oriole]

Yes

[sinful yoke]

sounds about right, was it for this issue?

[fiery oriole]

Yes

[sinful yoke]

I cant help as much as than they can, they are your best bet

[fiery oriole]

Gos

God*

[sinful yoke]

[fiery oriole]

:))

Thx for trying to help me ;)

[spare smelt]

the drops rates of commissions related to level of ship girl?

[echo heath]

No, it's random

[carmine hedge]

Hello I was wondering how long does the customer support take to reply for an email, because I sent an email on the 2 of October and still no reply?

[hasty atlas]

someone can help me pls, how to unbind email AL

[worthy ivy]

Does anyone know how to get rid of the dark side bars? Just got this new IPhone and it has this. Didn’t have this problem with my old iPhone.

[spring grotto]

You can't. It's due to your screen's ratio

[worthy ivy]

@spring grotto Damn. Heard this could cause screen burn it but not really sure if it is true. Hope it isn’t. Guess I will have to get use to it screen ratio. Thanks though for your help.

[spring grotto]

No problem at all But in general, I don't believe you should worry about that all too much for your screen unless you leave it on that screen for a good long while

[worthy ivy]

@spring grotto Fair enough. All the help is appreciated. Now to go finish the grind for U-110. Raaawwr. Have a stellar day!

[wheat sable]

Whats this?

I'm a EN player

Got a weird pop up

Cant log in, so i'm assuming i can say this here

[spring grotto]

try restarting your game (and possibly your device) and then reloading the game firstly to see if that fixes it

[wheat sable]

Same results

Cant log in

The buttons dont work either

All I can do is switch around tje 3 options given to me

[spring grotto]

And you tried restarting your phone as well?

[wheat sable]

Ye just did

[spring grotto]

Okay. Try clearing the game's cache then to see if that helps

[torpid rover]

How do I respond to this

[spring grotto]

What did you tell them originally? Such as, did you give them a fresh account w/ a bind on it to move it over, etc

[wheat sable]

Clearing cache does not work

[torpid rover]

I told them my new account since they asked me and I gave them my old account name

And I was thinking that I might’ve changed the sever and set up a new account and just need to change the sever and I checked and I was only on Avrora

[spring grotto]

@wheat sable You might need to reinstall then if none of those options worked if you have your account bound, sorry to say
@torpid rover Okay. If you gave them your fresh account (that had a bind placed on it) and they told you that, that should mean that they moved the bind over to your original account. So try logging in w/ that bind on the title screen and then attempt to fully log into all servers

[torpid rover]

Okay 👌

[wheat sable]

Reeeeee

Reinstallung all patches is gAy

Anyhow thank you for your help

[torpid rover]

It worked

Thank you

[spring grotto]

@wheat sable Sorry and no problem
@torpid rover No problem at all

[trim yoke]

I'm having problems with golden Suisei BP's. I got a few in one of the previous events and yesterday I got another one from the Visitors in Dye Red Rerun but none of these ever appeared in my blueprints section. Can you help?

[spring grotto]

They're listed under "comet" in the design tab

they really need to fix that mistranslation

[trim yoke]

Thank you, I see it now! 🙂

[deep olive]

hmm so

when you get bailey skin while you already got it.

do you get anything?

like cygnet skin rerun i think i got some coins

[sinful yoke]

rn it we have it labeled as a possible bug

[deep olive]

ok i see

cool i guess people know about it already

thanks

[haughty schooner]

Guy i have an answer for tech sup- i played azure lane about year ago, and bind acc with facebook, but i dropped it, and now i want to play again, but my facebook acc is banned, can i do something to recovery my acc?

[sinful yoke]

contact customer support and tell them your facebook is banned so you can no longer log in
having your username and server is also very helpful but make sure to also tell them your facebook name in case you dont have it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[quaint mesa]

Well I have an issue with the game says that I have the ship Bailey but yet she's not in my dock I assume that means I may have accidentally retiredrd her or maybe a glitch either way we're in the game what mission would I need to go to to find the character so that I can require the character in game play

[spring grotto]

@quaint mesa You can only get her from light construction tab. Also, it's spelled "retired" and what you've spelled is a slur. If you don't mind, please edit it

[mild trellis]

Is support really blocked up right now? I submitted a ticket more than a month ago but have gotten no response apart from the automated one, which I replied to.

[untold river]

same for me, no response for more than a month now

/facepalm

[carmine hedge]

Hewwo hewwo kaawwa and toast 🍞

[frail wren]

@sinful yoke So it’s been almost 13 days since I sent an email to clear my failed transaction and I didn’t get a response at all.

[sinful yoke]

13 business days or 13 days?

also its just an estimate, I dont have a real measure on how much backlog there is unfortunately, I am basing it off what staff have told me

[frail wren]

I just want to make sure I didn’t just give my money away for nothing.

[wet drift]

Hey Kawaakari, is there anyway to get a 50 gen refund for having accidentally bought oil?

[echo heath]

There aren't refunds for accidental purchases.

[wet drift]

Sad face.

[sinful yoke]

they dont refund gem purchases

since there are confirmation screens for everything

[wet drift]

Super tragic.

[winged vapor]

@frail wren same for me, I guess we have to be patient

[weary cedar]

Whats the customer support page i need to reset my secondary passcode because apparently the one i remember is incorrect

[echo heath]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

e-mail up there

[weary cedar]

Okay they need to freaking change how they worded it in-game

[trim slate]

its more a question but, anyone here having issue login at the account via facebook using nox?

[trim pilot]

Hey my account won’t work

[echo heath]

What's the problem?

[trim slate]

everytime i select facebook as login, the game stop responding and restart

this started in the last version of nox

[echo heath]

Talking to NotZeroTwo, couldn't say about NoX. Facebook log-in has always been sketchy from what I hear. Gotta try over and over until it works.

[sinful yoke]

do you have a yostar bind?

[trim slate]

oh sorry, and kawaakari no i don't have yostar bind

if i make the yostar bind i still will be able to login with facebook on other divice?

[sinful yoke]

do you have another device or only the emulator?

[trim slate]

have another, just use emulator for making video

[sinful yoke]

its generally easier (and better in the long run) to bind to yostar if you can and try to login with it when you have this bug because theres a very low chance this bug will fix itself

[trim slate]

i see, going to try it now thanks

oh it worked thanks alot

[sinful yoke]

[carmine hedge]

How long does it take the staff to respond back because I was waiting for a month at least

[trim slate]

nuhan depends on the time, but personally never waited too long

[sinful yoke]

@carmine hedge 8-13 business days we estimate (not weekends)
they were on holiday the first week of october, so some people have been waiting since then

[trim pilot]

I had a Facebook login bind back in February and I had played to for 2 years before that and had 200$ worth of stuff on that account and I tried logging in today and I didn’t have a Facebook account apparently and it made me mad

[sinful yoke]

~~game has only been out for a year on EN ~~ you do or dont have a facebook account? the way you word it makes it sound like it was suspended or banned, I imagine you mean your al account wasnt retrieved?

[trim pilot]

Yes I have a Facebook account but I deleted my game back in February and I just redownloaded it today and I tried to log in and it didn’t retrieve my account

[sinful yoke]

can you try logging into all servers? logging in generally resets the servers to the most recently created server, so if you made an account on lexington, it will be on lexington and not washington (the most recent)

[trim pilot]

Ok I’ll try thank you

Will I have to redo the tutorial for all the different servers?

[sinful yoke]

only if its a server you dont have an account on

[trim pilot]

OMG thank you so much my account was on Washington

Thank you very much

❤️❤️❤️❤️

[sinful yoke]

[novel tiger]

Heya guys!

[sinful yoke]

[novel tiger]

I recently got a new phone, but I didn't link my account to fb or twitter, can I get help to recover my acc?

[sinful yoke]

do you still have your old phone?

[novel tiger]

no

[median needle]

was typing that word for word. dammit

[sinful yoke]

[median needle]

do you know your UID? or username and what server you were on?

[novel tiger]

im pretty sure it was either avora or sandy

and my name was Xexcell

[sinful yoke]

uid too? it was a string of numbers, but no biggie if you dont have it

[novel tiger]

cant say I do

[sinful yoke]

alright

since you didnt bind, you'll have to contact customer support so they can start the recovery process for you

make sure to send them your username and server (or what you think it may be) and tell them you had switched phones without binding, causing the account loss

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[novel tiger]

thanks my dude!

[timid dawn]

What is the safest ?, link the azur lane account to fabebook, tweet or yostar?

[median needle]

all of them are safe. if you want you can bind to all 3.

[timid dawn]

thanks, yostar is recovering my account and I need to know which one is safer.

[rustic cedar]

Does yostar respond to emails related to helping promote something of theirs? It's a volunteer effort I'm trying to look into because I'm concerned by the lack of advertising around a project of theirs and I'm interested in helping somehow

[median needle]

no idea and this isn't the place to ask.

not sure. (if i had to hazard a guess i'd say game-feedback) it just got revealed though so i'd say wait a bit for more info.

[sinful yoke]

we cant answer that either

[median needle]

well you could ask in general but i doubt you'd get a response there. and ya that's kinda why i said to wait for some more info about it

[carmine hedge]

Good afternoon. Sorry to bother you. I lost my account in a game in Asia. There are screenshots with ships and a secretary. Is there any way to get it back?

[marble marsh]

I have an question about the gem packs

As an example an 2400 gem pack cost 39.99$ so why does the package cost 40.99€

I thought Euro is worth more than doller

[spring grotto]

It's always been like that for that pack for as long as I can remember. It's always read as 40.99. We brought it up to staff before but apparently that part comes from Google/Apple and it wasn't able to be changed

[carmine hedge]

how to recover old data facebook?

i have been in here before and ask

[spring grotto]

Are you asking how to recover you Azur Lane account that was bound to Facebook?

[carmine hedge]

yes

i overwrote new account to facebook....

i lost all data

it passed for half year...

[e-mail] cant even help me

[spring grotto]

Do you have your User ID from the old account?

[carmine hedge]

no

i remember only name

i have ask before...

[spring grotto]

Okay, unfortunately if you don't have it, you'll have to go through customer support via email ([e-mail]) so that they can look into your account and help you recover it. All support request like this have to go through customer support as requested by the EN team.

If they don't reply within 8-12 business days (weekends not included), send them a follow up email regarding your issue

[carmine hedge]

ohh al.cs will ask me

1. Recall and provide to us your lost Azur Lane account’s in-game name, UID, server name and Commander level.

2. Create a new Azur Lane account.

3. Bind your new Azur Lane account to one of the three: Facebook, Twitter or Yostar account.

4. Provide to us your new Azur Lane account’s UID. right?

I really remember only name and profile

my username llirmik with laffey profile

i dont know server what i played

help???

[spring grotto]

Hm...if you dont know your server you could try this:
Log into each server and go to the friends tab. In the friends tab, search for your old accounts name. If you find it on that server, that's the server you played on

[carmine hedge]

Ohh i dont have try that okay

every server...

username llirmik commander level 30

[spring grotto]

Yeah. Just log into each server and search for that account name. Ideally that should let you find it

[carmine hedge]

wait if i go to every server so i should make lot of accounts per server??

[spring grotto]

You'll make pretty much a dummy account on every server just to check for your old account, yes. But really all you have to do is just log into every server

[carmine hedge]

okay..

[carmine hedge]

can i get back my old acc without my UID?

[spring grotto]

You can. Did you have it bound?

[carmine hedge]

can i have information of username kimrill level 31 in server linxington

it really look like my account

with laffey profile

llirmik read from behind kimrill

[spring grotto]

@carmine hedge Okay. So if that's your profile, send your profile information (in game name, server, commander level) to customer support via email and they'll be able to help you

[carmine hedge]

i have print eugan level over 70+ leffey level 70 she crush(99 points) <-- (how character know commander as well) and i lock ship use password (152369) i playing in map 4-3 (easy) in hard at 1-3 i put leffey in house and fun value at around 64 i have gem around 550

that what i send to al.cs half year ago

[spring grotto]

Okay. Send a new email to them with just your simple account information (in game name, server, and commander level). That'll make it easier for them to find your account

[carmine hedge]

can u send more short i cant understand (im bad english XD)

ummm so you want me send email to al.cs to help me?

i bound it to fb

i tried both of my fb but still lead me to tutorial

im on right server tho

[spring grotto]

@carmine hedge Sure thing. Send an email to [e-mail] with only:
Username: kimrill
Server: lexington
Account level: 31
And tell them you need help recovering the account

[carmine hedge]

ok thank

[spring grotto]

@carmine hedge And you don't have the UID? Can you try logging into all the servers if you haven't yet? Just to try them

[carmine hedge]

i alr tried all the server

im using an emulator on pc

[spring grotto]

Okay. And you tried both FBs on all servers? Hm...did you possibly bind it to something else like Twitter or yostar?

[carmine hedge]

no i only bind it on fb

im using new acc and search for my old acc on add friend menu

still there on washington server

[spring grotto]

Okay. If you're sure it's not on either FB and you bound it to FB, sounds like it might've not been bound correctly in which case, you'll need to contact customer support via email so that they can look into your account and help w/ recovery

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[carmine hedge]

only need ign and server right?

[spring grotto]

Yeah, that'll be enough for them to find your account

[carmine hedge]

thx

ok i send a message to al.cs about information

what now?

[spring grotto]

Just wait for their response on the matter at this point. They currently have a backlog so they require some time to respond. The estimated time is 8-12 business days (weekends not included)

[carmine hedge]

ok thank you for help

like this right?

[spring grotto]

Ah, that's their automated bot response. As long as you sent in all of the required information, you're good to just wait for their actual response

[carmine hedge]

ah ok ;-;

what to do?

al.cs what they want from me?

[spring grotto]

Ah, that's their automated bot response. As long as you sent in all of the required information, you're good to just wait for their actual response

[carmine hedge]

oh ok

[dim cradle]

Is Smalley in the perma pool?

[spring grotto]

Yes, she is permanently added to the pool

[dim cradle]

ok

then I dun have to waste my cube

thx

[timid dawn]

Gentlemen, today I recovered my unlinked account, it is not a legend, it is real, I just come to say that, thanks.

[spring grotto]

It unfortunately could be a couple of different things. First, make sure your device isn't in any type of power saver setting. The second option would be to try clearing the games cache on your device as some players have reported that as helping their push notification issues

Not that I personally know of. But to say, I hardly ever mess around with power saver mode

No problem If they still act finicky, just let us know

[carmine hedge]

I still didn't got the e-mail.

[dark tendon]

hi everyone i had a problem on my phone that force me to reset my data entirely before that i did bind my account via yostar but it didn t worked i sent a mail to the account support but the problem is i don t remember my name in the game but i purchase a lot of gem and i have the order receipt will it be enough ?

[spring grotto]

@dark tendon Generally receipts won't be enough. But if you're sure you don't remember your in game name, it's worth trying

[dark tendon]

ok i just found my account on the game via search friend i sent them the information

[tardy seal]

Hello! is it true that we can't purchase gems anymore if AL isn't in our region play store?

I have bought before; http://i.imgur.com/pPJvdhU.png

But today I keep getting ""Unavailable for this purchase"" error

[vestal saddle]

Hello , I been trying to buy gems but I can't all of the sudden . Been having googleplay / molpay 200230 error

I have funds in my bank

I tried debit / visa and PayPal

All the same

I have already brought gems before , I don't know why I can't buy now

Who do I ask

For help

[median needle]

you're in the right channel. which pack are you trying to buy? and are you outside the US/EU?

[vestal saddle]

SG

I been buying gems fine

Then last night

I cant buy gems

Can you help me

[median needle]

sg?

[vestal saddle]

Singapore

I am in Lexington server

Keep having this 200230 problem

[median needle]

oh ok. try using wifi/mobile data or a vpn. if that doesn't work then you might not have enough funds.

[vestal saddle]

I have enough funds

It keep saying declined

I am playing from phone

Anyone ?

@spring grotto

[median needle]

try using wifi/mobile data or a vpn.

[vestal saddle]

I did

[median needle]

oh. i'm not sure then. sorry.

[vestal saddle]

Who can I ask

[echo heath]

You'll have to wait for someone to respond to you. Generally it's Kawakaari or ToasterStrudel. Just be patient until they come back.

[median needle]

here. and you'll have to wait for someone who can help responds. if no one can you'll need to email support. (which would take a lot longer)

[vestal saddle]

Ok

[spring grotto]

@vestal saddle For 200230 error, can you check your respective app store history to see if there's a pending purchase on it?

[pure vale]

Hi hi~ I can’t enter the game? It keeps crashing on the main screen when I tap to enter.

[spring grotto]

What kind of device are you using?

[pure vale]

Ah.. i just found the reason, seemed I needed to log in again using Twitter. >.<

[spring grotto]

Ah, okay. Well good that it all got figured out

[pure vale]

Haha~ thanks anyway!

[tardy seal]

Sorry for asking again

According to this -> https://support.google.com/googleplay/thread/12843358?hl=en

I can't purchase gems using google play cash (gift cards) because AL isn't in my play store

is it true?

[sinful yoke]

this is true

in short
region play store doesnt support the game

[tardy seal]

Ugh!

A few months ago I still could buy gems

:c

is there a slight chance for this to change in the future?

[sinful yoke]

unfortunately I do not know, but you could try a vpn, but I have no promises it will work @tardy seal

[vestal saddle]

How do I see

My pending purchase

[sinful yoke]

do you have a gem purchase pending

[vestal saddle]

No

I am at Google pay

It just says declined

Ah I found 2 transaction declined around 738 pm

But I made sure to have enough funds now

[tardy seal]

Thanks, Kawaakari. I tried a vpn already and it does not work.

Other payment methods will not work?

[spring grotto]

@vestal saddle You can see any pending purchases by going into your Google Account and checking under history

[vestal saddle]

Play store ?

[sinful yoke]

@tardy seal not that I know of unfortunately

[vestal saddle]

I checked

No pending

All I have is my last purchases of gems

[tardy seal]

Oof, thanks again.

Now I want to hang myself

T_T

[vestal saddle]

What should I do now

I have enough funds to buy ship of gems

[spring grotto]

@vestal saddle Okay. If you're sure there's no pending, you'll have to contact customer support at that point. Usually that error is due to a backend purchase not completing correctly and locking up that gem pack

[vestal saddle]

But I can't even buy the smaller package

Customer support who

You guys ?

@spring grotto who do I talk to now

[spring grotto]

customer support via email

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email is in the bot message. And please be sure to include your account information

[vestal saddle]

Sigh

Ty

[wintry fiber]

Hi, don't know if I'm in the right channel. I just want to know if it is possible to buy gems when the game is not available in my country. I downloaded the game via QooApp and I play in both my mobile device and my computer. I want to buy the $79.99 gem pack but the game ask me to do in HK$

It is possible? I'm running out of dock slots and I don't want to retire out of this game yet. I've playing it since day one of the open beta.

[worn sky]

Managed to get my account back up and running. Much thanks to everyone who assisted me here, you were a great help.

[sinful yoke]

@wintry fiber usually it is not possible to buy gems for the client if its not supported by your country's app store

[wintry fiber]

Damn, I guess it's over for me then.

[mild trellis]

does anyone know where they are in terms of conversation ids for support?

mine has been sitting around for five weeks now with no response

probably around 20 business days counting that one holiday week

[soft patrol]

Anyone help please?

I made a purchase in ios for gem but i didnt received any

But still lose my money

Help...

[charred venture]

is there any way I can get this shipped to Australia from Amazon.jp ? Because I really want it and don't know how else I would obtain it.

[wise tulip]

Got some strange popping sounds in my game audio. Reinstalled and it's still there. Normal happens when someone talks.

[vestal saddle]

How long does the support team usually take

to reply in the email ?

[sinful yoke]

8-13 business days we estimate atm

@soft patrol contact customer support and include your uid, username, and server

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their email is above

[soft patrol]

How can i contact customer support?

Oh thnx