tech-support

[craggy coral]

Er I don't know whether I type this here but I am willing to find any help to solve this issue, and I am playing Azur Lane on my laptop.

I have an issue in getting the game to work, it was perfectly fine this morning when I logged on, but when I clicked to open a tech support crate it suddenly caused the game to crash with a close up image of something that followed where ever I went to on the game so I decided to close it and restart it. This only made it worse and especially so when I tried deleting and reinstalling it that it lead to the point where the game just black outs at the loading screen and restarts itself before letting me click on the continue screen.

[outer herald]

Are you using Nox or BlueStacks?

[spare vapor]

tbh this looks confusing

ok it's just me I guess

[spring grotto]

How so? the events are time limited. So the further rewards are locked behind days

[craggy coral]

I am using BlueStacks, Wolfie

And apologies my laptop decided to sorta die at that moment

I tried updating BlueStacks as well but that doesn't help either

[echo heath]

"my laptop sorta died"

Is your laptop really old / dying?

[craggy coral]

Nope, I just meant that I forgot to charge it before hand

[echo heath]

Just sounds like a file issue or something. Not sure how opening a crate could have done anything. Probably just the emulator or install causing an issue.

[carmine hedge]

hi just a quick question how long does email support take to respond?

[sinful yoke]

right now it takes around 8-13 business days due to backlog

[carmine hedge]

alright thanks.

[uncut osprey]

Any news on Azur working on android 10?

[sinful yoke]

none so far, will ask staff

[uncut osprey]

Ah, okay

Seems weird

All my other games work

*Most

If you want I can send screenshots of what happens when I try launching

Just ping me

[unique plaza]

is the z flag still missing for everyone else ? cause mine is still missing

[onyx pagoda]

I had the same problem with the zulu flag disappearing

[sinful yoke]

yes its currently bugged

[onyx pagoda]

Anger

[sinful yoke]

may you two send your UID?

[onyx pagoda]

In here?

[sinful yoke]

anywhere you would like, here or dms it does not matter

[onyx pagoda]

I’ll put it here

[unique plaza]

sure

[onyx pagoda]

269873665

My UID

[unique plaza]

UID: 269601652

[onyx pagoda]

Thanks Kawaakari

[sinful yoke]

thank you two

[unique plaza]

thanks in advance too

[uncut osprey]

wait wut

wait is Mikasa in already?

[sinful yoke]

yes regarding #game-news

[uncut osprey]

oh okay

Hmm... I really shouldn't have I
updated to 10

if I knew that it wasn't gonna work

Probably should've tested it on another phone

[still cove]

You might be able to revert

[uncut osprey]

Here if this helps any

I doubt it will

but the game starts up normally

and then.....

crashes right here

it just stops

[sinful yoke]

may you turn on log mode?

[uncut osprey]

?

[sinful yoke]

I hope this works

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[sinful yoke]

whew

try turning it on before it gets to that screen

[uncut osprey]

Okay

[sinful yoke]

if you could record a video of it that would be very helpful

[uncut osprey]

Uhhh

Soo

Here I can try to send a SS

but right as it gets to that screen it's gone

Uhh

@sinful yoke It's pretty much impossible to

Especially on my curved screen

It makes it really difficult

And it loads waaay to fast to get a ss

[sinful yoke]

hmm

no problem then, thank you for trying

[uncut osprey]

sorry

[still cove]

Its good to see I walked into here at the right moment

Was about to update to Android 10

Or was going to

[uncut osprey]

Yeah don't

@still cove What phone do you have?

[still cove]

Pixel 3a. Was planning to update to Android 10, but stopped here to see if it was supported or not.

[uncut osprey]

Hmmm... I'm haven't heard anything about Pixels

[still cove]

I just happened to walk in right as someone else was asking

[uncut osprey]

I'm running a S10+

But it's a Android 10 Beta

and it's super super super broken

[still cove]

I'll wait until we get official word there is support

[uncut osprey]

Either way if I knew any of this was gonna happen to my phone I wouldn't have even touched the update

My phone is soo messed up

[grizzled knoll]

yo wassup

umm this happen

pls hel

p

[spring grotto]

It's currently a known issue w/ some furniture textures

[grizzled knoll]

how to restore the texture

[spring grotto]

We haven't found any fix for it yet unfortunately. So for now we're just waiting for devs to address it

[grizzled knoll]

||guess I have to do it my self then||

jk

[cunning drum]

I logged into my face book but it keeps sending me to the tutorial do i need to do the tutorial again or did it fail?

[spring grotto]

Did you log in w/ FB on the title screen of the game?

[cunning drum]

Yes

[spring grotto]

Okay, if you logged in there, you just need to choose the correct server as accounts stay on the server that they're created on. So on the title screen, go to the server selection screen and choose your old server. And if the first one doesn't work, please do try logging into all of them to see if they have your character on them or if they still send you to the tutorial

[cunning drum]

Ahh ok

Welp i didnt see it which means its probably lost forever time to start from scratch ugh

[spring grotto]

You tried logging into all the servers? As in, actually logging into the server and not just looking for your character icon on the server selection screen

[cunning drum]

Oh ok

@spring grotto i got it back

Thank you

[grizzled forge]

Still no respond how long do I have to wait.... 😭

[opaque mesa]

I did the event fight yesterday and got the Z-Flag, but I can't find it?

[keen raft]

[hazy pier]

Im starting to believe every acc has a different kind of RNG, i used over 200 cubes and got over 25 elites but none of them was Hiei, it was the same last event too, over 350 cubes not a single one Cesare, but SRs are dropping just fine.

[keen raft]

[hazy pier]

Saying its pure rng is nonsense.

[keen raft]

[echo heath]

So, almost like it's random all the time?

[small obsidian]

so I still dont have the flag item in my inventory

[opaque mesa]

You only get flag pieces each day

With the 4 day, you will get the quest for combining the 3 peace into one

[small obsidian]

I got one on day one but it disappeared from all the glitches and today I didn't get one either

[wind radish]

I just finish building 10 ships for today second event quest but my inventory only shows 1 Z Flag Piece when it is suppose to be 2

Is there a bug atm?

[sinful yoke]

yes the first flag will be sent via mail

[wind radish]

Oh okay thanks!

[small obsidian]

yup I just got it

[carmine hedge]

I dont know if it falls on here but

What happened fo Eldridge's barrage???

[wintry spindle]

so this happened

I have enough space too

[idle ferry]

Made a transaction (didn't get my gems) about 7 months ago. Filed a report but no reply and totally forgotten about it . Still have the receipt and probably everything needed. Can I expect help?

[brisk sky]

Hey, how can i install games that arent avaible in my region on NoxPlayer?

[idle ferry]

@brisk sky From my experience, get a VPN app.

[brisk sky]

Any good ones?

To be specific : I want to play FGO in europe

But thanks to region lock you cant of course use the easiest way

[wintry spindle]

so... why am I gettng the error

[idle ferry]

@brisk sky Currently using TouchVPN. Has free access to US and UK but not JP. You'd want to close the store, delete all saved accounts, switch on the VPN, relogin with your account and go to the store.
@wintry spindle Don't have any answer for your question. No guarantee but at least try restarting your phone/clearing cache. I'm also waiting for my question to be answered too

[brisk sky]

Actually works now aftert nox updat

[brisk sky]

..if the update didnt install some hideous bloatware. Thank god for Malwarebytes

[cedar epoch]

Hi there! Does someone can help me with recover my account.

?

[sly shale]

Hi! ... The same problem here too

[spring grotto]

Did ya'll bind your accounts to FB, Twitter, or Yostar?

[cedar epoch]

no I didn't

[spring grotto]

Okay, you'll need to contact customer support via email then with your account information and that you need help recovering it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[cedar epoch]

thanks alot

[idle ferry]

Need help. Made a transaction like 7 months ago (Novice Sailing Supplies) and filed a report but got no reply totally forgot about it after that. Possible to recover even though it's been about 7 months long? Have receipt and all. If it helps, when I try purchasing Novice Sailing Supplies again it gives an error message.

[spring grotto]

Ideally it should be, yes. You'll have to contact customer support directly via email though regarding your issue. And please include your account information along w/ the purchase receipt

[idle ferry]

What should I include in account info? Also what's the email just in case I somehow get it wrong

[spring grotto]

Such as your in game name, UID, server. That should be good

[idle ferry]

Ight. Thanks man.

[spring grotto]

No problem at all

[idle ferry]

Um what's the email address for customer support again?

[spring grotto]

[e-mail]

[wicked nexus]

Good evening

I want to ask something

I lost my account at August maintenance and just recently got it back, but I got only October email freebies. Is it possible to get my August and September email freebies?

[spring grotto]

Hm....most likely not if I had to assume, but I can't give a definite answer. To get a true answer though, you'd have to contact customer support via email unfortunately

[vivid dust]

Hi, can i unbind my google/yostar acc so i can bind it on my main al acc? (This is what happened: I forgot my server and forgot my fb i made a google acc went through practice thinking i could recover it later then had problems then finally thought that i connected it through facebook not google then i remembered my server and fb acc then realise i made a yostar acc and cannot unbind it)

[carmine hedge]

Hi I'd like to unbind my account from my Facebook, the app isn't allowing me to

[spring grotto]

@carmine hedge What happens when you try?
@vivid dust So your bind is on the wrong account, you mean?

[carmine hedge]

It gives me this error code 100213

[spring grotto]

Ah, so it's the only bind on your account? That's the reason for it. If it's the last bind on your account, the game won't allow you to unbind it. You'll either have to put another bind on the account or contact customer support via email so that they can manually get it unbound for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[carmine hedge]

Ok will try email, thanks for the help

[lament summit]

Just made a transaction and didn't get gems.Did I need to send an email?

[vivid dust]

@spring grotto so i make a fake account then i can unbind it???

[spring grotto]

@lament summit yes, you will need to with your account information and purchase receipt
@vivid dust well for your issue, is it just that your bind is on the wrong account?

[lament summit]

@spring grotto THXNYAN 😂 👌 🙏

[cedar epoch]

I think, I'm typing to bot on gmail.

"how can i help you" -_-

[spring grotto]

It's just an automated bot reply. As long as you already sent in all your information in the initial email, you're good to just wait for their manual response

[cedar epoch]

You shoult change it for something like - wait for response, not like - oh, you've said us everything, what can we help you xD

[delicate pebble]

Account progression lost, is there anything I can do?

[minor oxide]

ummmm i need help somehow i cant download the new update

[delicate pebble]

?techsupporten

!techsupporten

[spring grotto]

@delicate pebble Did you have it bound to FB, Twitter, or Yostar?
@minor oxide What happens when you try?

[minor oxide]

just now

it keeps standing at 2/27 though only 19.7 mb on phone .-.

[sinful yoke]

19.7mb storage?

thats way too small

[minor oxide]

ik but it wot even load more

wont*

[sinful yoke]

because theres not enough storage for the game in total, even though you have free space

[minor oxide]

my phone still have 41. gb storage

[sinful yoke]

the game needs a lot more free space to dl it

41?

[minor oxide]

41.8*

[sinful yoke]

have you tried restarting your device?

[minor oxide]

hmmmmm not yet let me try

[delicate pebble]

@spring grotto Yostar or FB i'm not sure

It's been like 7months or so but with the anime I really want to get back into it

[sinful yoke]

have your UID?

[minor oxide]

wow it works

[delicate pebble]

Kawaakari nah, let me check somewhere but I dont think so

Nah don't have it

[spring grotto]

Okay. Try looking into your FB account under apps and permissions to see if you see AL there. If it is, that means you most likely bound to FB. As for Yostar, you would've received a confirmation email from them if you might happen to still have it. But do try these steps for retrieving though. Only use steps 4-5 for retrieving. And be sure to pay close attention to Step 5 regarding the server https://imgur.com/roy6tih

[delicate pebble]

Ok ty

OMG IT WAS TWITTER

XD

[spring grotto]

[agile badger]

Is there an ETA on when the anniversary artbooks are getting shipped out?

[carmine hedge]

can i play azur lane on a rooted device?

[sinful yoke]

@agile badger none

[hoary elk]

Dev slow af

[grizzled forge]

The reply on email recovery?

[hoary elk]

Acc recovery, pls

[grizzled forge]

I have been waiting for 11 days...

[hoary elk]

Meh, me 33 days

[grizzled forge]

Still no respond

[sinful yoke]

they take 8-13 business days to respond we estimate

this does not include their holidays or weekends

[hoary elk]

Tch, tired to read dat, akari chan

[grizzled forge]

@hoary elk wow 1 month

[hoary elk]

Ye, dun care bout it again, lul

Me better play other game

Meh, all holidays

[crude laurel]

How do I change my FB bind to another FB??

[sinful yoke]

unbind your fb in settings and bind again with the different fb

[crude laurel]

I do , but when i try , its back autobind to my old FB

[sinful yoke]

try clearing your cache

[crude laurel]

Nothing change , its still

[sinful yoke]

do you have fb app?

[crude laurel]

no , i use original browser & chrome

Oh... maybe i'll try it using new fresh installed AL game

[carmine hedge]

This menu thing stayed with me. What have I done?

[echo heath]

nothing, just restart, should fix it

[proud surge]

Hi. My old phone died and I lost my account info. What do I do to recover account on new phone?

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[proud surge]

No I did not

[spring grotto]

Okay. You'll need to contact support directly via email with your account information and that you need help recovering the account

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[proud surge]

Thanks

[barren sentinel]

Hello, I received the zflag in the mail and it still didn’t show up in my inventory

I checked known bugs and it wasn’t there

[echo heath]

Did you collect it from the mail?

[barren sentinel]

Yes

[sinful yoke]

have you tried restarting

[atomic inlet]

hello guys need some help

i had my acc binded and i quited the game long ago ...so i wanted to get back to it but it starts all over again on all servers

[sinful yoke]

do you have your user’s uid?

[atomic inlet]

no only the name and commander lvl

[sinful yoke]

do you remember what you bound to?

[atomic inlet]

fb

[sinful yoke]

do you have 2 fb by chance?

[atomic inlet]

yes

tried both

[sinful yoke]

and checked all servers on both?

[atomic inlet]

yup

[sinful yoke]

do you have twitter?

[atomic inlet]

no i don't

i have my google play aquisitions for Al

[sinful yoke]

have you tried restarting your device just to make sure al is running correctly and retrieving your data?

[atomic inlet]

no acc

i will give this a try

but does it help if i send my google aquisitons along with name to Al supp on mail ?

[sinful yoke]

google wont help as its not very relevant to your account info

your username and server is what al customer support will need though

[atomic inlet]

gotcha

thx for the help

[carmine hedge]

Is this glitched out? After I did the defeat 500 enemies, the next one didn’t pop up.

[stiff depot]

Coming from #gameplay-help to say we already explained and he came here for some reason

[sinful yoke]

happens

[carmine hedge]

0.o wait.. (finally realizes when he checked #gameplay-help )....... ok I see

🤦‍♂️ sorry. My bad.

[storm tapir]

Hi... I purchased the zara summer skin a while ago, but don't have zara.. Any confirmations that the event gets a rerun? Or if its possible to get zara / or a refund? ;_;

[sinful yoke]

no eta on a rerun if there is unfortunately

refunds arent given for skins

[carmine hedge]

@storm tapir most likely they will put Zara on the permanent pool. But there is no say If they do, or do not put them on the pool.

[storm tapir]

I mean, i pretty much have every event ship.. they never been on permanent pool besides events :[

[carmine hedge]

Well... @storm tapir Vdir girls came to perma pool. So it isn’t impossible it’s just probably a factor of whether or not Yostar/manjuu/yongshi, whoever’s Calling the shots on who gets in the perma pool or not’s decision.

Most likely.

[ember rover]

So I just reinstalled Azur Lane, and I tried to log in but it says my IP is restricted. What do I do about that? Was I banned?

[sinful yoke]

try changing connections or using a vpn @ember rover

[ember rover]

That worked, thanks!

[trim slate]

i'm having some issue with azur lane in both my phone and emulator, this is the right place to ask about help?

i made the upgrade from nox to the 6.3.0.8 with android 5, and now the game don't work there, everytime try to start a mission the emulator itself crash.
On my phone after around 5 battles the game start to freeze alot(already tried to reinstall 2 times) and i need to keep closing and starting the game every 5 battles to stop it...

[sinful yoke]

it sounds like insufficient ram

[trim slate]

i see, about the phone the game worked normal since the beginning, but during the scherzo of iron and blood it happened the first time. After Empyreal Tragicomedy it stoped but came back after the last update...

[wild vapor]

Got problem when i reinstall game after long time i can't retrieve my old acc.
How can i get it back T_T

[echo heath]

Did you bind the account to FB, Twitter, or Yostar?

[wild vapor]

FB

[echo heath]

When you get to the log-in screen, use the FB log-in method

[wild vapor]

But it staet like first time

*start

[echo heath]

Did you successfully log-in with Facebook method?

[wild vapor]

Yes

Have only one acc.

[echo heath]

Try all the servers please, you might be on the wrong one.

[wild vapor]

Will try

[keen raft]

[wintry spindle]

I cleared cached, restarted, reinstalled, still not working.

pls help

[sinful yoke]

try a different connection or vpn, if that doesnt work try reinstalling but make sure absolutely all azur lane files are gone from your phone

[wintry spindle]

alreday did that. still nothing.

[keen raft]

[real crane]

So

My app got deleted somehow

And I lost my progress

Is there any way to get a hold of the creators to reacquire my account?

[outer herald]

Did you bind your account at all?

[rigid summit]

Why is my game like this?

[cold glen]

I sent a letter on October 1, when will the answer come about the restoration? I am aware that they respond within 10-13 business days.

[sinful yoke]

@rigid summit have you tried restarting your device?

[rigid summit]

Yup

[sinful yoke]

@cold glen staff were on holiday oct 1-7 I believe

@rigid summit its likely corrupted files then, is your account bound?

[rigid summit]

Yes but only on fb

[sinful yoke]

are you able to reinstall?

[royal glade]

Bug report

Sorry, wrong room

[wild vapor]

I try my FB and yostar in every server but is same when i started like I'm new.
I was binded before but i didn't play it like year ago

Is there way to retrive my old acc.?

[sinful yoke]

did you login at the title screen?

[wild vapor]

Yes

[sinful yoke]

do you have your old uid?

[wild vapor]

But it start as tutorial after that it ask me to set new name

Yeah

[sinful yoke]

can you send it?

[wild vapor]

Here?

[sinful yoke]

anywhere you prefer

[wild vapor]

Sry for this question is it name or num.?

[sinful yoke]

number

[wild vapor]

_<

How can i get it?

[sinful yoke]

you need it beforehand, its should be located in the screen you change your secretary

if you have any screenshots of that page maybe (it has stats on it)

[wild vapor]

I return after almost year

[craggy coral]

Heyo, I was wondering if clearing the data on AL will help with the problems with it such as the game restarting itself constantly without me being able to click on it to open to the game. I also have it on BlueStacks so I have no clue if its the app itself or the emulator with the files on my laptop.

[median needle]

nafaik. you can try if you want though. and yes it happens on both emulator and phone. i've had it happen to me on both before. idk if there's a fix or if this issue can be fixed.

[craggy coral]

Ah well ok and thank ya for the info

[opal prism]

Hi everyone, I have a payment problem. How can I contact for help?

[median needle]

what's the problem?

[torn wind]

Are the event missions for the z-flag still bugged? Cuz I only got the one givien from the compensation mail but have no other event missions for em on my list.

[opal prism]

I use AppStore to pay. but the gems were not deposited into my Azur Lane account.

[median needle]

did you tap the mikasa chibi in your HQ? she'll give you the mission.

@opal prism ok email CS and let them know. they'll be able to help you.

[torn wind]

Durp ty

[median needle]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[opal prism]

@median needle thank for help

[wintry spindle]

@wild vapor change server. Maybe you were in a different server. It happens a lot to users here.

[wild vapor]

Might be

But i try all servers still same.... Tutorial

FB or yostar

[plucky sonnet]

Me not give waittororiess

[granite lion]

@plucky sonnet it's under Furniture category

[plucky sonnet]

Oh......

Ok

[carmine hedge]

Guys :3

I got problem, I reinstalled the game, and now I can't get my acc back.

[upbeat sky]

So all my friends play on the Washington server but I got my game on the avrora server can you please change it so I can get my account and stuff on the Washington server ?

[carmine hedge]

So, if I understand it right. I can get my Acc. back if I send them the name, level and UID?

[granite lion]

was your game bound to any type of social media? @carmine hedge
can you give your UID so I can check?

[carmine hedge]

It's bound to twitter, how do I get my UID from my old acc? I haven't been on it since a year

[granite lion]

if it's bound to twitter - you can just log into it
if you did and don't have your stuff - please check what server you logging into, if it was over a year ago - it's probably one of the first servers

@upbeat sky no, you can't transfer accounts between servers, sorry to say

[spring grotto]

If the first server you choose from the title screen doesn't seem to have your character, please be sure to try them all And don't pay attention to the character icon on the server selection screen as that won't show up until you fully log into the server

[carmine hedge]

Well, I went trough every server, will being bound to twitter, didn't found my acc.

[spring grotto]

Hm...are you sure you're using the correct Twitter account in case you have multiple ones? Or did you actually perhaps have it bound to FB instead or so?

[carmine hedge]

I only have one twitter acc, I don't use fb.

:/

I love ur name btw

[spring grotto]

Hm..and it seems like you don't have your UID,correct? It's a long string of numbers that would've been found in your profile in game when you logged into the account

And thank you

[carmine hedge]

I can't get to the uid.

Can u get there by inspecting the acc?

[spring grotto]

Unfortunately you cannot. You have to be logged into the account But if none of the previous steps worked before, I'd suggest try restarting your device perhaps and log in w/ Twitter on the title screen again just to try it once more to confirm it's not working. If that doesn't work though, you'll need to contact customer support directly via email so that they can look into your account on the backend and help you w/ recovery for it

[carmine hedge]

Thx, I will try that!

:3

[wild vapor]

I mailed them today. Will they reply to me right away?

[granite lion]

it's weekend now, so no, sorry to say
answer may take a while, up to a week, but that's in worst case scenario iirc

[spring grotto]

Res coming back to old stomping grounds

[granite lion]

[carmine hedge]

Phone is restarted, will try it again.

Well, still won't work...

[spring grotto]

Darn Okay, if that didn't work unfortunately you'll need to contact customer support via email at this point. Be sure to include your account information (such as in game name, server, command lvl if possible, etc) so that they can locate your account

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

: email in bot message in case you need it

[carmine hedge]

Thx!

[spring grotto]

No problem at all

[quasi siren]

Is this where I go to if my skin is bugged?

[spring grotto]

How so?

[quasi siren]

So my Eldridge L2D skin appears white

[spring grotto]

can you post a screenshot of it perhaps just for visual reference?

[quasi siren]

Sent a video

[spring grotto]

Oh wow Give me one second to check to see if it's perhaps an issue w/ the skin itself

[quasi siren]

Ok thanks 😁

[spring grotto]

And as well, are you updated to the most recent L2D files from the settings menu in game?

[quasi siren]

Yes

[spring grotto]

Got it. Thank ya

[quasi siren]

[spring grotto]

Okay. Yeah, it seems to be an issue w/ her L2D in general

So if you don't mind, please report it to Belfast Bot as to get it reported to the devs to fix

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[spring grotto]

steps for reporting

[quasi siren]

Alright thanks m8

[prime ginkgo]

need help

oof

[carmine hedge]

So, I need the UID from my old acc. how can I get it?

[spring grotto]

@prime ginkgo What's the issue? You just need to state it here
@carmine hedge You don't necessarily need it. As long as your have information of your account (such as in game name, server, UID) you're good

[carmine hedge]

I cant verify

That's the thing, I don't have the uid from my old acx.

[spring grotto]

Oh, I should've worded that better, I'm sorry. Just information such as that. It's not all required. Especially UID. It's requested but not required. At the very least in game name and server will suffice

[carmine hedge]

Alright, thx again!

[cold sandal]

Anyone having a problem logging in? It seems the game keep restarting

[spring grotto]

@cold sandal If you're still having the issue, try restarting your device and perhaps also clearing the game's cache

firstly to see if it solves it

[wooden coral]

Just bought a gem package, paid and got money deducted from my bank account, didn't get any gems though, who should I contact about this(and how)?

[spring grotto]

Try restarting your game firstly to see if they show up. If they do not, contact customer support via email w/ your account information along w/ your account information so that they can get it fixed for you on the backend

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[wooden coral]

@spring grotto in the Help section under Billing, it mentions: "3. A screenshot of the receipt purchased on the google play store/app store". While the purchase shows up in my bank transactions it does not show up in the playstore, is this a problem or would a screenshot of the bank transaction work too?

[spring grotto]

Hm....I believe a bank statement might work but Google didn't send you an email confirmation to your Gmail? As those confirmations contain the purchase receipt

[wooden coral]

They did not send me one for this transaction.

I recieved a confirmation for previous transactions though so there is something going wrong, not sure what though

[spring grotto]

Hm...it might be delayed from Google, but can't say for sure. I'd say perhaps wait to see if they send one in a bit OR you could send the bank statement, but it'd be best if it specifically states that the purchase was to Yostar. But if Google never sends you one, do send the bank one

[wooden coral]

So I sent a mail and I got this automatic reply:
Hi there,

You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.

Thank you!

so do i need to reply with the same text or something?

[spring grotto]

Nah, it's just an automated bot reply in case people don't happen to send all their information in their initial email. So you're good

[wooden coral]

Thanks for all the help @spring grotto couldn't have done it without you!

[spring grotto]

No problem at all

[cold sandal]

@spring grotto thanks, clearing the cache work but i need to re-download the data again

[chrome light]

i cant play azur lane on mobile that good anymore. when i open it, it starts loading and comes ''disconnected'' even tho i have good network (i use wifi) and it sometimes turns off my wifi for some reason. i play azur lane on pc because of that but i like to play more on mobile because it is faster and a lot. it bettert did that already in 4 recent updates but now it has become much harder to play
what should i do?

[median needle]

if you're getting the "disconnected" message then it's a connection issue. the game shouldn't be turning off your wifi, that's probably your phone doing that.

[chrome light]

yeah, i quess

[median needle]

try using mobile data or a vpn to fix the connection issue.

[chrome light]

it works perfectly sometimes. just opened it and it works atm

with mobile data it has no issues

[median needle]

then it's your wifi. (tbh i would recommend calling your internet provider if your phone keeps disconnecting from the wifi like that)

[chrome light]

it only turns off my wifi from my phone

thanks tho

[floral flame]

I'm a 2nd tier guild member. I know I can approve new joins. But the last two I clicked "approve", they immediately go to "rejected". Bug or something else?

[carmine hedge]

Hey lightfire and toast

[wild vapor]

_< i try to login using Twitter it say that my acc. Got suspended, it might be where my old acc. Is

[sinful yoke]

do you have the twitter app?

[wild vapor]

Will download

What i do after that?

[sinful yoke]

there is a workaround you can do to login even though its suspended

you will have to close azur lane completely, login to twitter on the app, when it says "account suspended" go back to azur lane and login

do not fully close twitter though, just leave it on in the background

it should let you login even though its suspended

[wild vapor]

Hope it might work

Even in Twitter i couldn't find it

[sinful yoke]

it didnt say the account is suspended?

[unborn knoll]

Ok

I bought 300 gems and dont have them

[sinful yoke]

were you charged?

[unborn knoll]

Yeah

8$ canadian

[sinful yoke]

contact customer support, make sure to include your uid, username, server, and a receipt if possible
you can alternatively request a refund via google/itunes and repurchase

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[unborn knoll]

Uid what is thwt

That

[sinful yoke]

a string of numbers located where you change your secretary

[unborn knoll]

Okay

[chrome light]

just to update the problem i had before, i deleted all worthless apps and now Azur Lane works perfectly again

[wild vapor]

@sinful yoke yeah it say that my Twitter got suspended but i download Twitter apps and open game then entered it
And i found that i login using Twitter but same as usual.... Empty

[sinful yoke]

you tried all servers? @wild vapor

[wild vapor]

Yes.

And btw my Twitter got unlocked

So do i need to wait to get reply from mail?

[whole goblet]

Anyone know how to fix the sound systemon azur lane

it just stopped working i cant hear the music or game at all

[sinful yoke]

@wild vapor yes

@whole goblet is your ringer off or on?

[whole goblet]

its on

but im using this on my computer

[tender escarp]

are you using bluestacks? I experience a similar problem after a while on bluestacks 4.110, I just restart my instance when that happens

if someone has a "permanent" solution, I'd love to hear it tho

[sinful yoke]

none unfortunately

[high birch]

Hmmm yes I has a question

WHEN THE HELL WILL BISMARCK BE BACK

[sinful yoke]

cannot answer, no eta

[high birch]

. . . . .

[frail wren]

@sinful yoke I’ve had an issue with a failed transaction and have sent an email almost 4 days ago and I still haven’t gotten what i paid for still? Any way I can get a refund?

[shut owl]

15 days passed since I've sent a report, should I send again or give up?

[stark anvil]

what emulator is good to play on frm pc??

[zenith owl]

Can i unbind my fb if my fb deactived by mark? I can't unbind because need to login that fb :(
Now im loggin via yostar because of that :(

Like this

Or atleast change that fb to the new one

[hexed hound]

@tired thistle https://www.bignox.com

[tired thistle]

that actually works better, i was afraid itd resend me to my country's version

Thanks!

[hexed hound]

just watch during the install if it asks to install any extra shit like with any other free software

[tired thistle]

yehh im always wary of those things, but even like that, these emulators all keep installing things under the table without permission :I hopefully this time it will be fine. im just afraid i might have to format my pc at this point with how infected it might have become with all the other weird emulators i tried x:

[sinful yoke]

@frail wren staff take 8-13 business days to respond, I cannot answer the refund as everything has different refund quos

@shut owl when did you send it?

[shut owl]

About october 4,and I'm about to cry @sinful yoke

[sinful yoke]

why? they were on holiday till oct 7, try giving till the 23 for a response @shut owl

[shut owl]

Okiru noted, if ever they still won't reply, should I wait again? My planet neptuna collab ships are there in the lost account :(

[sinful yoke]

send a follow up if they do not by replying to your original email

[carmine hedge]

Well, I got the automatic reply, and what now?

[sinful yoke]

either reply to it explaining more in depth or wait

[twin hamlet]

Why does my exercise sometimes cost 2 points? It has been happening for months.

[fluid carbon]

Hi I am new here does anyone knows what the problem

[echo heath]

just restart

[analog storm]

how do i provide yostar my in game information?

[sinful yoke]

whats the issue?

[analog storm]

i binded my account using facebook and now the account got suspended how do i connect to my old facebook

[sinful yoke]

connect your old fb as in?

[analog storm]

i cant

[sinful yoke]

I mean I do not understand what you’re asking with your old fb

[analog storm]

i got my azur lane acc binded to my old fb and now that fb account already got suspended now i cant login with my old fb account in azur lane :/

im stressed lmao xd

[sinful yoke]

did you bind to twitter or yostar at all

[analog storm]

i think no :/

[sinful yoke]

do you have your UID? its a string of numbers

[analog storm]

but i already screenshotted my uid profilr

yeah

[sinful yoke]

may you send it? I can check your binds

[analog storm]

its the old one now my commander lvl is 74

[sinful yoke]

/checkbind 203567413

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Oct 20, 2019, 10:19 AM

[sinful yoke]

so only fb got it

well no problem, contact customer support and they will guide you through getting back to your account

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

do make sure to include that screenshot as well, it is very helpful!

[analog storm]

tried emailing them already but they only ask me to elaborate my inquiry and never responds e.e

[sinful yoke]

wait for a response then

they may take 8-13 business days to reply

[analog storm]

:/ miss my acc

[carmine hedge]

Hello I'm curious if there are two accounts on a diff server but binded in a single yostar email, would the two accounts not be able to separate itself to a different email?

[sinful yoke]

they cannot seperate

[carmine hedge]

I would like to sell one of the accounts thou

[sinful yoke]

selling accounts is against the rules.

[carmine hedge]

Ooo

[soft dawn]

does anyone of u know the bug "failed to begin to begin stage unknown error:3011" ?

it appears while doing hard mode stage with the first fleet

[noble urchin]

Can anybody help?

[median needle]

you entered their email incorrectly. this is their email.
[e-mail]

[noble urchin]

Oh I see

Thanks!

[pallid jolt]

I welcome, made a purchase of gems in appstore, but they are credited.

UID:269407636

[spring grotto]

@pallid jolt If you mean that you did not recieve the gems, please contact customer support via email at [e-mail]. Be sure to tell your account information and include a screenshot of the purchase receipt

[somber spindle]

I need rocover my id. What can i do?

[spring grotto]

So you need to recover your account? Or do you mean your UserID?

[somber spindle]

I don't remember my id

But I have purchease receipt

So long time

[spring grotto]

Okay, so you're trying to get your account back?

[somber spindle]

I'm not sure if it still works

Yes

[spring grotto]

Okay, did you have it bound to Facebook, Twitter, or Yostar?

[somber spindle]

Facebook id

[spring grotto]

Okay. Just follow these steps right here to recover your account. Be sure to use the correct Facebook account if you have multiple ones. And as well, be sure to pay close attention to step 5 regarding the server

[somber spindle]

Not facebook id is clean

T^T

[spring grotto]

Did you try fully logging into all the servers as shown in Step 5? Such as Sandy, Washington, etc

[fallow charm]

Is there anything to unbind yostar account? I want to bind only facebook and twitter

[timid dawn]

When I downloaded the game, without wanting to start without logging in with Facebook and on the wrong server, I left the game and then when I wanted to log in with Facebook my progress was not.

[somber spindle]

@spring grotto not charecter

[spring grotto]

@fallow charm You'd need to contact customer support via email so that they can manually get it removed for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

@timid dawn I'm afraid I don't quite understand your issue
@somber spindle Okay, seems like you'll need to contact customer support via email as well then if your FB account didn't work. They'll look into it for you. Be sure to include as much account information that you can

[fallow charm]

But the progress will not be removed after unbind the yostar account right, since I already bind with fb and twitter

[spring grotto]

Nope. They'll just simply remove the bind and that's all that should happen

[somber spindle]

@spring grottothank for help ^0^

[wild vapor]

https://twitter.com/azurlane_en/status/1116661689443688448?lang=en

Azur Lane Official (@AzurLane_EN)

Dear Commander,

If you lost your account, please download this APK, here: https://t.co/nzkJr0HjRi

This addresses the “Android emulator account loss” and “Facebook/Twitter blocked account” issues. DO NOT delete your existing APK.

#AzurLane

Likes

542

Twitter

is this way will help?

cause i download dropbox but not know what next.

[spring grotto]

Ideally it won't. That APK version is very old and I believe it always already updated to the Google Play store a while ago

[wild vapor]

T_T guess i just wait for reply....might send again to remind them

yeah i know it's Sunday but... >_<

[jagged frost]

I want to ask one question about popularity poll...Should I ask here or there is specific area i could ask?

[spring grotto]

Well that does mostly depend on what the question is. But what exactly is the question?

[jagged frost]

I need a clarification....Does the ship girls that wins this popularity poll will get wedding dress? Last I heard the winner just be crowned as most popular ship girls

[spring grotto]

No

[echo heath]

There is no announced "prize" or anything for popularity poll.

[spring grotto]

there's no guarantee that they'll get a skin

[queen marlin]

For the event ii cant clam so of the rewards

[median needle]

they're daily missions. you can only do (iirc) 2-3 per day.

[brittle sandal]

the pool thingy are too large....

i think u can fill the whole screen with them

also the zoom in and out function during editing is still broken

and the ID for the new dorm room is not in the category in the dorm edit sorting

also is it possible to have a flip function besides the rotate? because there are some stuff that doesn't match because it has a limited position or direction that it can only face.

[median needle]

none of this is a tech issue. please send this to #game-feedback

[brittle sandal]

the zoom in and out isn't a bug?

[median needle]

it is a bug and should go in #bug-reports but it's not a tech issue. please read the channel descriptions.

[brittle sandal]

oh

[timid dawn]

I Send an email an [e-mail] ,but they answered me from another email, how to write to that email ?.

@spring grotto

[sinful yoke]

what email?

[timid dawn]

Sorry, in the email it says: ### Do not reply below this line ###, should I respond and submit my problem to that email?

[sinful yoke]

you’re supposed to reply, but reply above the line sending a reply will usually put your email on the top

[timid dawn]

Ty

3 days passed and they don't answer me. Should I insist with more emails?

[sinful yoke]

their estimated response time is 8-13 business days atm

[timid dawn]

I hope you can find my UID and recover my account.

Is there a place where I can access my account information?

@sinful yoke

[sinful yoke]

there is not unless you have direct access to the account or screenshots

[sinful yoke]

no uid there, do you know your server?

[timid dawn]

Sandy

[sinful yoke]

as long as you send your server and username you should be fine

[timid dawn]

my account is linked to my facebook but anyway my progress is not.

[sinful yoke]

when logging in did you select all servers?

[timid dawn]

I changed my phone and after downloading the game it turns out that my account does not appear.

[sinful yoke]

did you try all servers though?

[timid dawn]

Yes

[sinful yoke]

all gave you tutorials?

[timid dawn]

Yes, but I didn't want to finish the tutorial / introduction for fear of overwriting my possible game.

@sinful yoke

[sinful yoke]

CS will get to your email and help you recover it accounts are never deleted

[timid dawn]

[cedar epoch]

How long takes account recorvering?

[sinful yoke]

it takes 8-13 business days for a response

[cedar epoch]

wow, so long?

[sinful yoke]

yes unfortunately, it is due to back log

[wanton holly]

Hello, I have got into the same problem as my last talk here. I was muted again for absolutely no reason, if there is a possibility of helping in anything to deal with this, just ping me. Thanks in advance!

[median needle]

if you mean you got muted in-game then no, there's nothing anyone here can do about it. you just have to wait it out.

[wanton holly]

Ok then.. thanks

[cunning patio]

Is there a way to unlink and delete a yostar account?

[sinful yoke]

you must contact customer support to unlink a yostar account

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cunning patio]

aight

thanks

[supple path]

Hey I purchased some gems on the store and it said the transaction failed now the payment is just on hold. Is there anyway to push it through?

[carmine hedge]

Is there a way to check how much comfort does the items we own in dorm gives? When I click "manage", it shows the items picture and name only without displaying the comfort value

[hexed patio]

if I have a question about the contest where should I go?

[echo heath]

The popularity contest? There is no announced reward for the winners if that's your question.

[hexed patio]

oh i meant the art contest

my b didnt clarify

[uncut osprey]

Azur Update for Android 10?

Azur doesn't work on Android 10 still

[median needle]

ya it hasn't been optimized for it yet. no idea when it will be either sadly.

[uncut osprey]

I haven't been able to play in forever

It really sucks...

[median needle]

if you're able to you can play on an emulator. noxplayer and bluestacks are the most commonly used ones.

[sharp mural]

I cant log in to my account, i remember it being linked to my facebook but after coming back from a long break, facebook sends me to the new account tutorial

i still have my UID but idk how to get my account back

[spring grotto]

can you possibly post the UID? If so, we can firstly make sure it was bound

[sharp mural]

is ok to post it here?

[spring grotto]

If you'd like, you can DM it to me and I'll check it on the backend for binding status. But if you're fine to post it here, you can. Whichever you're more comfortable with

there really is no worry about posting it here though

[sharp mural]

202100035

[spring grotto]

/checkbind 202100035

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Oct 21, 2019, 4:26 AM

[spring grotto]

Got it. So yepp, it is in fact bound. So that's a good start

Alright. So now that we're sure it's bound, you just need to follow these two steps. The first is just telling you to log in on the title screen (and please do be sure to use the correct FB account if you have multiple ones). And the second is telling you to be sure to choose the correct server as your account will stay on the server that it's created on

[sharp mural]

oh, seems like i was in a server without anything, after checking them all i found my stuff, thanks c:

[spring grotto]

That's good to hear and no problem at all

[keen raft]

[wicked nexus]

The daily urgent commissions wont show up for me

[spring grotto]

Have you fully restarted the app since their appearance time? 8:00PM PST

[stark anvil]

I think the game hasn't reset, it's in like 3 more hours

[spring grotto]

That's server reset time. Nighttime commissions appear at 8:00PM while the server reset is at 12:00AM (PST timezone)

[stark anvil]

😮

[sinful yoke]

reset is in around 2 hours too

[hexed patio]

could I ask a question about the art contest

[sinful yoke]

yes..? #discord-feedback probably best way to go but I believe I can answer

[hexed patio]

oh, sorry. Does having the white hat count as depiction of commander

[sinful yoke]

I believe so

[hexed patio]

ah ok

thanks!

[sinful yoke]

[tawny salmon]

Hi. I sent an email regarding recovering my account about three weeks ago and still haven't received a reply regarding it. I was wondering whether the support wait times had gotten this long (last I had seen they were about 10 days average) or if I had managed to be skipped over again and need to send another email.

[sinful yoke]

they take 8-13 business days to respond ATM, this does not include weekends @tawny salmon

[zenith owl]

If i got reply like this,so i just need wait they response?

[sinful yoke]

yep

@uncut osprey @unborn fern hello, you 2 have issues with android 10 and azur lane right now, correct?
can you both try reinstalling then report back to me if that fixes the issues?

[zenith owl]

Nooo,i forgot add my server account lol

[graceful ibex]

Am i the only one who have crappy connection after Mikasa update?

[thorny socket]

is anyone facing game freeze when check dock?

is happen to me 2 time today and once yesterday but the music still playing

[uncut osprey]

@sinful yoke I reset my phone and reinstalled and it worked. think it was an issue with my device

[carmine hedge]

So, I answerd the automatically reply, now wait I guess?

[clear echo]

What is going on wtf

WAAAH

I CANT UPDATE

please help me

[carmine hedge]

Would my phone memory go burst? Every update it is downloading files, I wonder if any files would be deleted as well to compensate the update?

[spring grotto]

@carmine hedge Yepp, just need to wait for their manual reply at this point
@clear echo Try restarting your device, and maybe clearing the game's cache. And/or restarting your network connection or trying a different network
@carmine hedge Yes, some files do get replaced along the way

[carmine hedge]

Thx man!

Or gurl, idk xD

Thanks

[clear echo]

@spring grotto thanks

OwO

Damn

I tried restarting

failed

I tried Clearing Cache... Failed

Waah

[spring grotto]

Trying restarting and/or using a different network connection or possibly using a free VPN. This will completely rule out a network issue if these don't work

[clear echo]

hmm.

[median fable]

Uuuummm

[hoary elk]

Reply from dev won't come, bc of huge load, I know it

[brazen lily]

I keep on getting IP restricted

when I try to play

[spring grotto]

Trying using a different internet connection (such as switching to mobile data, etc)

[brazen lily]

I did that and I'm still getting IP restricted

[spring grotto]

You might need to try using a free VPN then to see if that bypasses the issue and to see if it might be regional. What region are you from exactly? Such as EU, SEA, USA

[brazen lily]

USA

[spring grotto]

Odd. I'd say try restarting your networks and device. If none of this works though, try downloading a VPN just to try to see if it bypasses it. 9/10 times, this is a network issue coming from the user

[median fable]

My start screen still looks like this ;-;

[spring grotto]

Try restarting your device and clearing the game's cache firstly to see if that clears up the issue

[median fable]

Nope

Still the same

[spring grotto]

And you fully cleared the cache?

[median fable]

I dont have clear cache

[spring grotto]

Are you on Android or iPhone?

[median fable]

Android

[spring grotto]

Click on "Storage" there and you should see the option

[median fable]

Storage brings me to device maintenance

[spring grotto]

This storage option right here

[median fable]

Still broken

[spring grotto]

Even after a cache clear? Sounds like a corrupted install then. If your account is bound to FB, Twitter, or Yostar, try a fresh install. If it's not bound, try a file deletion first as shown in the pinned Google Doc in this channel

[median fable]

Welp...here goes nothing

[small obsidian]

my flags disappeared again

[spring grotto]

You're most likely got enough fragments and turned them into the full flag.

Check your equipment list

[small obsidian]

I did and they are not there

[spring grotto]

Can you post a screenshot of your equipment list? Not your inventory but your equipment list

[small obsidian]

omg I'm stupid

I found it

thank you

[spring grotto]

No problem at all glad it all got solved out

[spring egret]

Hey i need help with my account

Who i can chat for help

Tks u

[sinful yoke]

what is the issue

[spring egret]

I really love this game but my friend play at other server

so i need help to change my data

can u guys help me

[sinful yoke]

unfortunately server data cannot be transferred

but you can create a new account on said server

[spring egret]

Ye i know but its hard for me to play again 😦

tks u

[unborn fern]

@sinful yoke forgot to follow up earlier. Right after postín here last week I reinstalled the game and that fixed the issue.

[sinful yoke]

noted thank you

[hybrid gust]

Why am I not promoted?

[spring grotto]

#622745106751029248 has the answer for you

[sweet grove]

cant progress

[echo heath]

You don't have a partner to progress it for you

[sweet grove]

oh

can I switch partners?

[median needle]

no you can't and you don't have a partner rn. you gotta wait for someone to pick your uid and complete their half so you can get the rest of the rewards.

[carmine hedge]

Hello toast and kawaa

And lightfire as well :blobmelt: hello

[floral flame]

Is it my install that's bad if I can't see Eldredge's all-out attack?

[echo heath]

known bug

[cinder skiff]

Guys help D:

[echo heath]

go to wi-fi or use a vpn

[hazy pier]

Hello, im not sure if this is right but i got both foxes, yuudachi and maya, and my medal progress looks like this

[echo heath]

it's not retroactive

[sinful yoke]

it only counts after it was implemented

[hazy pier]

is that so, thanks

[sudden thicket]

..

[echo heath]

#461381136661217283 please, this is #tech-support

[sinful yoke]

I wouldn’t even call that a meme

[echo heath]

I consider it all trash

[sudden thicket]

[outer herald]

[granite relic]

I don't know if this is where I should ask this, but is there a way to tell if a purchase went through?

Never bought gems before, but was trying to and filled in everything and at the end it told me I needed an internet connection. Felt weird since I need internet to even be in the game

[sinful yoke]

@granite relic if you receive the gems or get charged that is how to know

[granite relic]

Is it instant? Or should I wait X time before trying again

[sinful yoke]

it is instant

[granite relic]

okay, them am guessing it didn't work.

[sinful yoke]

were you charged?

[granite relic]

no

[sinful yoke]

what region are you in?

[granite relic]

US

[outer herald]

Did you have any funds in either the Play Store or the Apple Pay?

[granite relic]

No. I have never bought anything on mobile. And I just tried again and is telling me I "No Internet Connection" again

[outer herald]

What is your OS for your phone then?

[granite relic]

I am going to try a different device and see. And I did notice leaving that it did say the transaction was canceled

[sinful yoke]

try changing connections or a vpn

[blissful sparrow]

It never starts

Just keep loading forever

its not my internet

[sinful yoke]

have you tried clearing cache

[blissful sparrow]

and its not only in azur lande bang dream did not start too, well i cleared my cache yesterday but lets see

well still don't start, feelsbad.

[sinful yoke]

can you try changing connections or applying a vpn just to rule out the possibility?

[blissful sparrow]

I really don't know any VPN for mobile

But its vey bizarre its bang dream and azur lane with problems, but shoujo kageki openned easy

[sinful yoke]

I assume you are on android?

[blissful sparrow]

yep

love live opens too.

these two is so normal.....but AL and BD always have problems

[sinful yoke]

hmm

I know tunnelbear and hotspotshield work but they both have limits/free trials

[granite relic]

For an update, the pruchase worked on another device. So I am good. Thanks for the help

[patent marsh]

Eldridge all out assault animation is broken :-(

[sinful yoke]

its a known issue but dont worry, it still does damage

[patent marsh]

I do not worry if it damages, I just love how it looks like

But good that it is known

[fickle spruce]

My 5.49€ purchase in app never arrive

I tried to get help from apple but they tell me to ask directly from Azur Lane

[spring grotto]

Please contact customer support via email with your account information along w/ your purchase receipt and they'll be able to manually get your items sent to you manually

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[fickle spruce]

I’ve already contacted this email: [e-mail]

I send them my account name, uid and receipt

[spring grotto]

Okay, you're good then. Just need to wait for their response. They currently have a backlog so the response time can be between 8-12 business days as an estimate

[fickle spruce]

Ow ok

Ty

[raw cargo]

Just joined to look through people asking about purchases failing, thanks for giving a timeframe

[lean edge]

What are the reasons for the "IP restricted: 100120" error on log in? And more importantly how do I fix it? I can just change the IP address and solve the problem, but given the IP address that is restricted is my general cell phone provider IP, I'd rather get this solved.

[median needle]

use wifi or a vpn to fix the issue.

[spare smelt]

Eldrige all out is missing

[sinful yoke]

it is a known bug

[spare smelt]

oh

since when?

[sinful yoke]

around a week ago

[spare smelt]

ok

[vague basin]

Anyone else get to the event step that says "Gather 3 Z Conviction" but only have 2/3?

[echo heath]

Did you check your mail?

[vague basin]

I hadn't, thanks!

[wary hornet]

I haven’t played in a few months

It won’t download that file

I tried again and again

Still won’t work

I don’t have my AL connected to anything either

[pallid sundial]

Is there any way to change the medals in profile decorations if the medal is overwritten with a higher lvl medal? I cant seem to change the medal to the higher rank one and i cant unselect the older ones because theyre not selectable

[spring grotto]

@wary hornet Try restarting your game and/or your network router (if possible). If none of those work, try using a different network (possibly w/ a free VPN if not working at first)
@pallid sundial Uncheck "Show highest" and you'll see the lower end medals

[pallid sundial]

OMG ty

[wary hornet]

Thanks

[grizzled forge]

How long will they reply my email... Since from 8 oct....

[hushed viper]

How long dose support take to replies? I send unbind account request since 10/13 still no answer till now.

[sinful yoke]

8-13 business days atm @grizzled forge @hushed viper

[hushed viper]

Thanks, I'll wait till end of month then.

[grizzled forge]

I will wait for the end of the month

[lean edge]

@median needle I know, that was the test that I was able to figure out the issue. However, why was the IP restricted? It's a major cell phone provider IP. And most importantly, what steps can I use to fix it? I'd much rather (given the data required to play this game) use a cell tower than other internet access points.

[high crystal]

How do i unbind yostar account?

[sinful yoke]

you will have to contact customer support

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

did you bind the account originally?

contact customer support and they willtake you through recovery make sure to note that your twitter is lost

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

include your info as well

[hollow lava]

Hey, I have a question, I played the game for a short while, then uninstalled it & now installed it again, but I didn't "bind" my Account, is there a way to retrive the Account?

[echo heath]

Contact customer service through the e-mail just above your message with as much as you know about your account (user name, user ID number, server, etc)

[supple spindle]

Please help. I can't get in. What is this?

[hollow lava]

Okey, will do & thank you. 🙂

[echo heath]

@supple spindle Reinstall the game. Make sure you've bound the account.

[supple spindle]

Oh no

Ok. Thanks for the help

[mighty coral]

I'm getting an IP restricted 100120 error.
I've recently been playing on BlueStacks if that matters

[frozen arch]

I too have been getting an IP restriction error 100120 but I just play on my phone

[spring grotto]

If you're still suffering from the IP restriction notice, please try restarting your device and/or your network. As well as trying a different network if possible. If none of those work though, try a free VPN to see if that helps the issue

[livid siren]

How to get ships back Alright my friend lets called him Lance at around 10:00 he ask me to borrow my phone then we went to the game and unlock my ships and retire them I do not have the game at the moment because I deleted in rage when I went home and played it is there a way to get them back please I poured hours and hours in this game, so please give them back.

Please please give them back

[spring grotto]

The chances to get them back are most likely none, but if you'd like you can try emailing customer support and explaining your situation but they're usually quite firm regarding these types of issues

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[livid siren]

cries

[narrow condor]

Time-gated

[gleaming palm]

sucks

[spring grotto]

@gleaming palm Also please, don't use derogatory terms in the server. If you don't mind, please edit the message

[median needle]

@lean edge sorry for the late response. was asleep when you @ me.
i have no idea why it gives the "ip restricted" error. ik a while back the game was getting blocked by phone companies outside the US (and EU if iirc) so maybe it's another form of that? i'm not sure if there's a way to fix it. try calling your phone provider and see if they have any info. for now there's only the workaround of using wifi or a vpn. sorry.

[keen mirage]

Anyone know why im getting an error 200220 when trying to buy gems?

[median needle]

it's a connection error. try using wifi/mobile data or a vpn.

[keen mirage]

Hmm maybe I'll try tom but my net seems fine

[dusky fossil]

heya , is today maint day ??

[spring grotto]

@dusky fossil Well, technically yes. It's at 10/23 at 00:00PST

[dusky fossil]

ok , thanks ..

[tiny snow]

Is there anyone I can talk to about restoring my old account? I had a ton of stuff on it that I'd really love to get back but support over e-mail and in-game doesn't seem to be the most responsive.

[sinful yoke]

email and ingame is the only way

[tiny snow]

Dang. Guess I'll just have to wait for someone to help me there then :V

[sinful yoke]

yes, they take 8-13 business days to respond atm

[tiny snow]

Gotcha. Thanks for letting me know

[gleaming rock]

Hello, I just noticed about the business days, does that mean I won’t received any email from anyone until that business days arrives? Since I’m having an issues with the payment for Gem ($9.99), which I didn’t received anything from the mail or anything, but I did received the payment receipt from my email. (It is honestly my first time paying it.)

[sinful yoke]

@gleaming rock if you sent an email already, it will take around then to receive a response

[gleaming rock]

Ah, I see. I’ll wait until then, thanks for letting me know.

[shrewd lynx]

Hi, if i bind my AZ account with my FB account, then do i have to be looged all the time on FB on my phone to play AZ ?

[echo heath]

Binding the account doesn't change how you log-in on the same device

[shrewd lynx]

oh, good to hear

i'm not a facebook'ish person so i had to ask

[echo heath]

Just use your e-mail then

[shrewd lynx]

only by e-mail ? how ? by google account ?

[echo heath]

Yostar binding

[shrewd lynx]

oh

ok, i'll try

got it ! thanks a lot Casey

[small obsidian]

how do I get the sandy stage?

[spring grotto]

You can't right now. It was only given out during a certain time frame a long while back

[small obsidian]

ah ok thank you

[loud gate]

Hi, I've been trying to login to my account (darmak, Washington server) for more than 150 days, I'd like to now how can I recover my account without lose my ships, my account is a lvl 40 one, and I'll attach some pictures of a friend that added me to his account as a friend.

I'd like to know if you can recover it to me, because I love this game, but also love my ships.

I'll be waiting for your response.

I binded my Twitter account, but I'm not able to recover my account data

[echo heath]

So you bound your account to twitter, and you're logging into your account via twitter successfully at the log-in screen?

[loud gate]

Yes, I'm able to login to my account, but when I choose Washington server (where I used to play) there is not any data, it sends me to the starting tutorial :(

[echo heath]

Can you try all the servers please?

[loud gate]

Ok, I'll do it

Wait, but I have a friend from the same server

It is possible to lose my data from Washington server? Or maybe it was sent to another server?

[echo heath]

No, more than likely you've forgotten what server you were on. Happens to 90% of people.

Just try them all and we can go from there.

[ornate shale]

hey thanks man I tried different servers and finally got back to my old account

was wondering tho if it is possible to switch from jp to en azur lane on the same account

[sinful yoke]

no it is not

theyre 2 different clients

[ornate shale]

I see

cheers

[sinful yoke]

you can use the same binds though

[shadow edge]

Hello! I’d like to report that I spent 7.99 on the trade license pack, however, the prompt told me it failed. Checking my account reveals that the money was still transferred.

Is there any way to fix this or revert it?

[sinful yoke]

you can contact customer support to receive the license or refund it via google

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

this is customer support’s email

[shadow edge]

Thank you for your time!

[small obsidian]

my audio is wonky in game for when I beat a fleet

it sounds like some kid with a xylophone

[snow snow]

Are you playing on an emulator / bluestacks?

[small obsidian]

my phone

[long sphinx]

I'm having a bit of an issue with constant disconnects (Network Errors). It would happen every two seconds and sometimes just boot me to the login screen. Even had a scary "Your account is logged into another device" pop up which prompted me to activate a secondary password for AL, but I still get these network errors after clearing the cache, relogging, and flat out reinstalling the game. This is the only game I'm getting network errors with so I doubt it's my connection. I'm on Android 9.

[small obsidian]

I restarted my phone hoping to fix the issue but it didn't

[spring grotto]

@small obsidian do you have auto battle enabled?

[small obsidian]

yes

[spring grotto]

@long sphinx hm...can you try getting the logmode of when you get kicked? As well, what region are you from? SEA,EU,USA
@small obsidian okay. Go into your settings and see if you have auto battle finish notifications on. Thatll play a small noise whenever you finish an autobattle

[small obsidian]

ah ok

[long sphinx]

@spring grotto I'm USA, not sure what the logmode is, forgive my ignorance.

[small obsidian]

ok that fixed it thank you toast

[spring grotto]

@small obsidian No problem at all
@long sphinx You can activate log mode in this method shown in the video:

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[long sphinx]

Alright, I pulled that up.

[spring grotto]

Gotcha. So next time you get a random DC, try to get the screenshot of the logs if you don't mind

[long sphinx]

Would that be the "Network Receive ID" stuff that I'm seeing? I haven't done anything since I started getting disconnects.

I even got a flat out "Your account is logged into another device" got disconnected, tried to reenter the game, got a "Login failed" clicked again, then got "Please do not try to log in this many times to this server" or something like that, then I was able to get back in.

[spring grotto]

Yeah, those are network issues. Hopefully the next time it does happen, the logs can tell something. And just to ask as well, have you tried restarting your network connection or trying a different one? Just to test them out

[long sphinx]

Not aside from just the cellphone service, but I don't really like to use that. And the network errors are sporadic without any rhyme or reason as far as I can tell. I started playing a little over a week ago and had these network issues. Then suddenly they stopped unless my phone was off for more than a few minutes, and then they started up again today.

[spring grotto]

Gotcha. Well as no one else has reported such network issues (much less in the US), I'd first be inclined to believe it's coming from client side and not server side but you did say that no other game is giving you such an issue. So it is kinda odd.

[long sphinx]

It does have me a bit worried that someone may be trying to access my account, but nothing has ever been tampered with on my account, even today before I added the secondary password. The only thing I could think of is maybe when I tried to wipe the account data on Azur Lane when I was just starting, I deleted the AL Folder from my internal memory (not a rooted phone) but the account I had there was still there no matter what I tried to delete on the phone or how many times I reinstalled. But I doubt that could result in so many random network errors.

[spring grotto]

Yeah, from what you're saying, there's no issue w/ people getting on your account. That error message (someone has logged onto your account) can pop up due to a poor connection to the game. Something along the lines of it's trying to reconnect and creates multiple instances

[long sphinx]

That makes sense.. I mean for now... The network errors seemed to have stopped aside from the aforementioned automatic disconnect when the phone is asleep for more than a few minutes. But I just want to be sure that these errors aren't a result of something else. It's also weird because I have played AL in the past, around the first month of release and didn't have these issues either.

[spring grotto]

unfortunately it's kinda in the air what the issue could be. I'd say just next time you get one of those random DCs, open up the log mode when you get the error message, and screenshot it

[long sphinx]

Will do. Thank you again for your assistance.

[spring grotto]

No problem at all

[fallow charm]

I want to delete my progress in lexington server for my account, is there any ways w/o affecting other servers?

[sinful yoke]

there is not unless you were to abandon your account

[rotund obsidian]

I can't login, confirming doesn't work and cancelling closes the game conpleteley

[sinful yoke]

have you tried changing connections such as data/wifi?

[rotund obsidian]

changing connections worked, thanks Kawa