tech-support

[carmine hedge]

well, admittedly one or two could have been before.

[sinful yoke]

how long has it been?

[carmine hedge]

since they leveled or since the quest has been active?

nvm, I restarted the game and it gave me credit for both, sorry for wasting your time.

[sinful yoke]

no problem

[carmine hedge]

Heyoo I tried buying gems and the payment went through but I didn’t get the gems : (

[sinful yoke]

contact customer support and make sure to include your uid, username, server, and a receipt if possible

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

Thank you!!!

[torn holly]

is this a known thing (im using en client)

[grim magnet]

i see that u reached ur limit of those data things as well

[rugged pumice]

wait, why the heck do i have another account binded to yostar, on my emulator? on my phone is my actual account and on the emulator is a different one, wtf?

nvm, i fixed it with twitter, no ideea why is saying i have another account on the yostar one

[undone pawn]

i bought gem in azur lane but now i don’t see anything

what i need to do

[rugged pumice]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[rugged pumice]

this

[undone pawn]

ok

[marble musk]

Strange, the game was loading faster yesterday, and now it don't want to load

[compact vessel]

My game kicks me out when I’m done with sorties

[spring grotto]

What exactly happens? Does it give you an error or anything?

[marble musk]

@spring grotto no it just stucks on loading screen and didn't want to load like the game couldn't connect to server

[spring grotto]

Oh, well that was more meant for the other users message. Your issue is most likely a network issue. Try restarting your device and network. Or possibly trying a different network if possible

[gleaming ruin]

Good eves everyone good eves @sinful yoke umm can i contact the devs now? Will they respond to me now? 😅

[carmine hedge]

CAM SOMEONE HELP ME for gods sake....

I lost my al account...

And it triggers me...

I was in game for about a year...

Had faovurite ships...

Help me... Pls...

[spring grotto]

Did you have the account bound to FB, Twitter, or Yostar?

[carmine hedge]

I think Facebook

But not sure

[gleaming ruin]

I think sams issue with me @carmine hedge

[spring grotto]

Do you have the UserID from the old account? It's a long string of numbers that would've been found in the profile in game.

[gleaming ruin]

I dont have UID

But i dont memorized all the other important things like my ign, server too

[carmine hedge]

I remember my nickname if thats helpfull

[gleaming ruin]

Same as me

[carmine hedge]

Wait a sec

JacksonPolewir was my nickname

[spring grotto]

Well unfortunately the nickname wouldn't be helpful at this time. If you had the UID, I'd be able to check the binds. But if you don't have it, there are a couple of things you could try. The first would be to go onto your FB account on their website, check under apps and permissions, and see if you see AL under there. If you do, that highly means that you had it bound. The other option is to just log in on the title screen w/ your FB and then log back into your old server to see if it loads up your old account (and be sure to choose the correct server as this causes a lot of confusion for players)

[gleaming ruin]

Hmmmm but @sinful yoke said to me that theres another way tk retrieve my lost acc even without UID

Thats what that guy said to me i just need to remember my ign, server and imma tell the devs that i literally bound it

[spring grotto]

Well yes there is, which is contact customer support via email. But we're trying to avoid that for them

[gleaming ruin]

And i have a proof becauz i have an old vid in my yt channel

[spring grotto]

They might HAVE had it bound. So we're testing it out first

[gleaming ruin]

Ahhh i see @spring grotto

My only hope is imna contact the devs

But i did but @sinful yoke said to me that there back but not on duty

Thats why im still waiting for thr perfect time

I did pm to them but no response

If u would like ill send u the link of my old AL vid

https://youtu.be/gatzk8NEkak

See but thats an old vid

[spring grotto]

Oh well, sorry to say but there isn't much I can do w/ it just contact support via email (go ahead and send it to them as it's first come, first serve) with your account information and they'll be able to help you retrieve it

[gleaming ruin]

I think its almost a year and a half i forgot since i film that gameplay

@spring grotto thank u

But i think imma wait for @sinful yoke approval

Well thank u again @spring grotto well imma go now have a nice evening to all

[sweet wraith]

erm i spent 200 gems on dock expansion and didnt get it and now my gems are gone

do i email them

[carmine hedge]

@spring grotto what if id have an id

Nwm

Nvm*

[sweet wraith]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

@carmine hedge So were you able to find your account or still need assistance w/ it?

[carmine hedge]

Nah... Im just gonna die.... Or start all over.... Bismarck.... Zui and shou.... Ffs.....

[spring grotto]

Well, if you're not able to find the AL account on your FB account and trying to log into FB from the title screen on AL doesn't retrieve it either, you can still recover it. You'll just have to go through customer support via email at this point so they can help you w/ the account

[carmine hedge]

I dont have time for that

[spring grotto]

Sorry to hear. Unfortunately that is the only route to recover accounts though. But if you're ever able to have some time to contact them regarding it, theyll be able to help you

[carmine hedge]

hello, i've had my account binded and now after a year not playing and now i got a new phone, i'm hopping on azur lane and see all my progress deleted??

i was a level 69-70 commander

[echo heath]

What method did you use to bind your account? And did you log-in via that method?

[carmine hedge]

yeah i had it binded to facebook and i log-in via facebook and it's just restarted me

mind you i haven't played for a year or so

but still use the same facebook

cause i used to play on bluestacks and on phone

[echo heath]

So if you successfully logged in at the log-in screen via facebook, 99% chance you've simply selected the wrong server

Please try logging into all servers to make sure you're on the correct one

[carmine hedge]

okay thank you, i was in lexinton server and it logged me the aurore server

also was 73 and married to laffey so i go to jail now

[novel salmon]

Hello!

I need help. I want to play the game on PC, but I already have my iphone account

theres a way to sync it?

[sinful yoke]

have you bound your account before? @novel salmon

[novel salmon]

yes

twitter, facebook and Yostar

[sinful yoke]

on pc, open the game to the title screen and login through 1 of those 3 binds you have, login to your server, and you should be good to go

do note you cannot be on 2 devices at the same exact time

[novel salmon]

yeah, thanks!

[normal barn]

Hello, I need help recovering my bound with Yostar EN account

[sinful yoke]

are you trying to login?

[normal barn]

Yes, I was

I had a Ypstar (with over $600 invested), and wanted to do a Twitter bind as backup. The Twitter overwrote & starts from a new game

Now, I cannot get back into my original account

[sinful yoke]

where did you bind twitter?

[normal barn]

Everything was on my phone.

I had created a new Twitter account just to bind (I do not use Twitter or Facebook at all)

[sinful yoke]

where did you bind it in game though? it sounds like you tried binding at the titlescreen?

[normal barn]

Yes. The title screen gave me the options for Facebook, Twitter & Yostar

[sinful yoke]

that screen is meant for logging in

you said you had yostar bound as well?

[normal barn]

Originally, I bound with Yostar & then saw a post yesterday that it was impossible to recover a Yostar EN account. So I wanted an extra safeguard

[sinful yoke]

what post?

[normal barn]

When I try to select Ypstar, it asks me to send a new code

[sinful yoke]

yes you need a new generated code to login

[normal barn]

https://www.reddit.com/r/AzureLane/comments/bozfhz/recovering_lost_account_data_due_to_overwrite/

I generated a new code, but it forces me to go through the start up story & reselect a DD

Thank you! I was using the WRONG EMail!

I got stressed & had a braincramp

[sinful yoke]

im glad you're in

[normal barn]

So the issue about Yostar binding not working with EN is garbage?

[sinful yoke]

the post by jellystrudel is correct though

yostar binding 100% works

you may want to contact customer support to remove your twitter bind though so you can add it to your account now

and do make sure next time to bind in settings and login at the title screen

[normal barn]

Thank you, as long as my account is safe. Now if I can just more than 2 Super off of 40 builds 😦

[karmic sand]

Will the AL guilds have any rewards?

Such as players within the guild completing events and getting additional rewards at milestones

[echo heath]

We don't have any information on what devs are planning (if anything) for guilds. There is already a ticket for requesting more/any rewards for guilds.

[prime ginkgo]

hello

[sinful yoke]

[prime ginkgo]

my game needs to update but it fails to do so

[sinful yoke]

what happens?

[prime ginkgo]

it needs to download files but it keeps on failing

[sinful yoke]

can you send a screenshot?

[sinful yoke]

is your connection stable?

[prime ginkgo]

yeah

[sinful yoke]

can you try switching connections and see if it continues?

[prime ginkgo]

ill try

it’s not working

[sinful yoke]

is your account bound?

[prime ginkgo]

i think

yeah pretty sure

[sinful yoke]

can you reinstall? thats an old loading screen and since its not working regardless of connection its probably broken files

[grizzled forge]

Hmm still waiting the devs account about account recovery

[gritty wyvern]

@sinful yoke hello admin can you Pls help me

[sinful yoke]

they take 8-12 business days to respond atm @grizzled forge

@gritty wyvern can you state the issue?

[gritty wyvern]

@sinful yoke I forgot to bind my account and now I lost it can you help me recover it

[sinful yoke]

contact customer support and make sure tosend them your username and server

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[gritty wyvern]

@sinful yoke OK thanks I'll contact the cs now

[grizzled forge]

Ok I will wait

[faint cipher]

Where would I ask if an ingame thing is meant to disappear after a certain point or not exactly?

[median needle]

#bug-reports

actually wait probably #gameplay-help

[steel parcel]

I want to unbind my yostar acc, and already emailed cs 3 days ago and still no respond, should I sent another or wait?

[keen raft]

[sinful yoke]

do wait, they currently have lots of backlog and will respond within 8-13 business days we estimate

[steel parcel]

Okay, will wait

[humble creek]

can someone tell me why play store says my phone is not compatible with the app?

I have a Samsung S7 edge

[sinful yoke]

how much ram does your device have?

[humble creek]

4GB

[sinful yoke]

what update version?

[humble creek]

AL version?

or android?

[sinful yoke]

android

[humble creek]

8.0

[median needle]

it should let you then. are you outside the us or eu?

[humble creek]

Latin America

[median needle]

[sinful yoke]

game isnt available in regions of south america

[humble creek]

OK tnks

[keen raft]

[hoary elk]

[sinful yoke]

try using a vpn or qooapp

[hoary elk]

Each response will be one month if with dat many emails, lul

[cold glen]

Where are the developers? Already on October 14, and there is no letter about the restoration of the account.

[sinful yoke]

when did you send an email to customer support

[keen harbor]

I'm wondering the same thing as Zero Two, I sent my email over 9 days ago 😦

[cold glen]

@sinful yoke 13 days ago

[hoary elk]

Still short

Mine 2 days again will be 1 month

[sinful yoke]

what date exactly?

[cold glen]

@sinful yoke 1 october

[keen harbor]

mine was sent on October 5th

[sinful yoke]

they were on holiday recently

so our estimated response time is around 8-13 business days and that does not include weekends

[modern pendant]

@sinful yoke how do i get azur lane/red axis role

[sinful yoke]

you self assign it in #bot-spam read pins in that channel to find out the exact command

[modern pendant]

thanks love

[dusky fossil]

heya , i got this pop up while trying to purchase 0.99 gems pack minute ago ...

no gems added and no charge ...

i contact my carrier provider CS , and currently they had system enhancement for now ...

[sinful yoke]

you werent charged and no gems were added, currently your provider is updating systems?

[dusky fossil]

yeah ...

[sinful yoke]

are you able to try purchasing again when theyre finished updating?

[dusky fossil]

i'll try , they said it'll last for 24H ...

i'll inform you later Kawa ...

btw , congrats for retrofitted as lil mods ...

keep up the good work ... @sinful yoke

[quartz tangle]

Is there any way to rid of the side bar when sortie?

[median needle]

you mean the tiled texture? no there's not.

[quartz tangle]

It would be great if we can get rid of it

[proven basin]

so, I downloaded bluestacks, but it's not starting up. it keeps getting to like 99% and then saying it failed and I can either restart it or my PC. neither option works. =S
does anyone know how to solve this issue?

[median needle]

you'd have to google that. emulator tech support is beyond this channel.

unless you're talking about the inital loading screen in game. iirc in that case try using wifi or a vpn

[proven basin]

mk

to google it is. lol

[uncut sparrow]

could i recover my lost account? 😢

i don't remember where my account is bind 😢

[median needle]

do you know what your UID is?

[uncut sparrow]

yea i know

68198809

[sinful yoke]

/checkbind 68198809

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Oct 14, 2019, 10:45 AM

[median needle]

rip

[uncut sparrow]

sad

[sinful yoke]

[uncut sparrow]

😢

okay then

thanks~~~

[sinful yoke]

we can help you recover it

[median needle]

k well since you know your uid, send CS support an email and they'll be able to help you recover your account.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[uncut sparrow]

ah okay~

[uncut sparrow]

sorry, should i send 1 more or just wait for it?

[median needle]

iirc just wait. (tbh i'm still not entirely sure what you do with those)

[sinful yoke]

can just ignore if you emailed sufficient info

[uncut sparrow]

ah okay okay

[gleaming ruin]

Ummmm

Is the devs on duty now?

Can i pm them now? 😅

[median needle]

about?

[gleaming ruin]

My issue

[median needle]

no. you're not supposed to dm them about a tech support issue. they'll probably just tell you to send an email anyways

[gleaming ruin]

Okay teach me how? Pls

[median needle]

well what's the issue?

[gleaming ruin]

My issue is lost acc but i binded it on ny fb acc

I forgot my uid but i do remember my ign n server

[median needle]

you say you bound it. where did you try to bind it? and are you selecting the right server when you login?

[gleaming ruin]

I binded it on ny fb acc my only server i played is lexington

Okay heres my problem i reinstall my AL again cauz ive seen the new update on submarines thatz why i installed it again then after installing i click the fb in the main screen then it says log in but when im inside the game it says enter a new namd

I tried in other servers too

But nahhhh still nothing happens still the same

[median needle]

ok when you went to bind your account did you do so in the settings menu or at the title screen?

[gleaming ruin]

Yeppp

The older version ones

I remember last time i played AL is the updated of zukaiko and shukako

Hehe 😅

Thats the last time

[median needle]

did you try to bind your account in the settings menu or at the title screen?

[gleaming ruin]

If u want some proof i have here i can lend u

I did bind my acc before in the settings the last time i played

But when i played again i did click the fb in the start i mean in the game

Where u can click twitter, fb and i forgot the other one

[median needle]

at the title screen right?

[gleaming ruin]

Yep when i reinstall again my AL

[median needle]

ok. when you login can you try selecting each server to see if your stuff is on one of them.

[gleaming ruin]

Yep i did that one too

But still the same they let me enter a new nams

Name

[median needle]

ok then it's possible your account isn't actually bound.

[gleaming ruin]

I did bound it

I literally bound it promise

[mighty onyx]

Hello.
Sorry but i have same problem too here..

[median needle]

well, regardless you're unable to login so send support an email with your username and the server you were on and they'll be able to help you get your account back.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[gleaming ruin]

@mighty onyx welp what can we do bro we just need to get some help and wait

Thank i so much @median needle

[mighty onyx]

I can listening too, sir.

[gleaming ruin]

Ill try to contact them now

[mighty onyx]

So just email to [e-mail] , right?

[median needle]

@mighty onyx have you tried the things i suggested above? also do you remember your UID?

[gleaming ruin]

If u need soms proof i have some proof here that. Thats really my acc but this is a very old one https://youtu.be/gatzk8NEkak

[mighty onyx]

But i already select server cos get force to play tutorial.

[gleaming ruin]

@mighty onyx that's what happened to me too bro

[mighty onyx]

Yes i have, coz i SS it before send my friend request to my friend, i just have 1 friend after all in my fl list azurlane.

[gleaming ruin]

Same i have 1 too

Hahahaha

But my friends is baq playin AL rn

[median needle]

so you do have your UID then? can you post the numbers?

[gleaming ruin]

Okay imma pm noe

[mighty onyx]

Seriously i can post in here?

[gleaming ruin]

Jaaneh~

[median needle]

yes. with your uid numbers we can see if your account is bound to anything.

[mighty onyx]

202595011

Yeah it's already bound in 3 way.

But get forced and bam.
I lost my last bound account.
Accidentally it's happen 1 time before that.
And this is my 2nd.

[median needle]

@spring grotto can you use the command to check if this guys account is bound? thanks.

[spring grotto]

Sure thing

/checkbind 202595011

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Oct 14, 2019, 11:45 AM

[median needle]

and you still can't login?

are you sure you're selecting the correct server?

also are you trying to login at the title screen or in the settings menu?

[mighty onyx]

Title screen bro.

Gonna re-check.

[median needle]

ok. and you've tried checking all the servers?

[mighty onyx]

Merely i'm fucking stupid..

Damn.
Thx bro.
Got it on server sandy.

[median needle]

glad you got your stuff back.

[mighty onyx]

I just can say thx bro..

[gleaming ruin]

Sana all :((

[summer plume]

Hi, may i know what is yostar’s email for
gem purchases issues?

[spring grotto]

it's [e-mail] also please be sure to include your account information along w/ the purchase receipt

[summer plume]

Tyvm for the info!

[gleaming ruin]

What should o do after this

Plss help me

[spring grotto]

It's just an automated bot response in case you didn't state your issue in the original email. But if you told them your issue in your first email, you're good to just wait for their official response

[gleaming ruin]

Okay i did told them my issue in my 1st email

Here

Brb @spring grotto thank u again for helping me in my problem in the game

[spring grotto]

Oh, no problem at all and as well, did you let them know that you needed to recover the account in the email?

[wintry solstice]

server maintenance?

[gleaming ruin]

@spring grotto i think i didnt hehe 😅 😬

[keen raft]

[shut owl]

I give up, Im just gonna repeat back to square 1 :< account is lost and the customer service isnt replying for 2 weeks already :<

[sinful yoke]

@shut owl cs has an estimated back log of 8-13 business days, do note they were on holiday on the first week of october

[rare portal]

can I have multiple devices logged in at once?

or is it gonna log out the first device

[echo heath]

You cannot. You would be logged out.

[shut owl]

@sinful yoke OMOOOO thank you, I guess I wont give up, but either way Im gonna start a new account to kill time, I really hope the CS can help me

[dusty basalt]

ok so
I cleared 3-3 three times and successfully cleared those 3 stars
but it still says 68% threats eliminated even though each time i defeated all enemies..
the first 2 times got me to 68% but now it's stuck on that number and isn't increasing...

idk what to do

[spring grotto]

The threat will only increase after you clear the stage (this is by killing the boss. Killing all the enemies or getting those stars does not matter for the eliminate threat). 3-3 takes a total of 3 clears to get at 100% clear. If you're saying that you've done it 3 or more times and it's still staying at 68%, try closing the app fully and waiting 10 or so minutes

[dusty basalt]

oh
ok then
ill try again after 30 mins then
Thanks

[rugged whale]

Hello, my account has been lost, can I get it back somehow? was lost during the binding.

[sinful yoke]

what happened while binding? were you logging in or connecting an account?

[rugged whale]

Connected the account, but an error occurred and I went into the system which led to the loss.

[sinful yoke]

do you recall the error?

[rugged whale]

No.

There are options how to return the account?

[sinful yoke]

when binding did you bind in settings or at the login screen?

[rugged whale]

In settings.

[sinful yoke]

hmmm

can you make sure you’re logging into the right server? maybe it reset the servers (I am unsure why it would)

[rugged whale]

No, I did the binding in the settings, but I was given an error when binding.

[mint bone]

@sinful yoke check pm pls.

[sinful yoke]

@rugged whale and now you are suddenly logged out?

[rugged whale]

Yes.

[zenith wasp]

hi i have a problem with my account. i havent played for quite some time and wanted to get back on and check things out. i logged into my twitter and when i went to log in, it was a new account. i thought it selected a different server but it was the right one. been messing around with it for a while and nothing is working.

[spring grotto]

Hm...so did you try all servers just to be sure?

[zenith wasp]

ye

pretty sure i was on sandy tho

[spring grotto]

Okay. Well if you tried all of them, perhaps it was a different Twitter account or you used FB/Yostar instead?

And as well, do you happen to have your UID from the old account?

[zenith wasp]

no i only have this one twitter

i might be able to pull it up

i know my name on it was souleater205 but uid i dont know but ill check to see if i have an image of it somewhere

got it

its 270030965

[spring grotto]

got it

/checkbind 270030965

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Oct 14, 2019, 9:56 PM

[spring grotto]

Yepp, seems it was FB instead of Twitter

[zenith wasp]

i swore i did fb and it didnt work but ill double check

yup that was the issue

thanks tho

[spring grotto]

No problem at all. Glad to hear you're back in

[waxen torrent]

Hello, is there a staff member that can help me?

[sinful yoke]

what is the issue?

[waxen torrent]

Well same as the guy above

I have binded my acc via fb but cant log in after my phone broke

[sinful yoke]

how come you cant login?

[waxen torrent]

Well i reinstalled the game and tried to open it with fb which said "u already did contine"

Then i did the tutorial but now I'm stuck with new acc

Oh wait the problem is solved

[sinful yoke]

changed server?

[waxen torrent]

Thanks at least for reply have a nice day!

Yep

Silly me

[sinful yoke]

glad you’re in, have a nice day as well

[broken bridge]

is this a common bug?

[echo heath]

Yes, restart

[small forge]

Hello,

[spring grotto]

Hey there alright, so you said you're having issues recovering your account w/ your Twitter?

[small forge]

Yes..

Sadly

I played right thru the toturial to see if I can log in to the settings

[spring grotto]

Gotcha. Alright, so you're logging in w/ Twitter on the title screen correct? And you get a successful login message?

[small forge]

Ye

And I go to my server I'm on with the acc, it was like gone

I tried restarting but still the same..

[spring grotto]

Okay. So if you logged in on the title screen. And if the first server doesn't work, be sure to try them all just to be sure if you don't mind

[small forge]

You mean the server?

Try all the servers??

[spring grotto]

Yepp, try all the servers just to be sure

[small forge]

Got it, wait

Nope, I tried all servers

My old data isn't on all of the servers

[spring grotto]

Okay. And you're sure you're using the correct Twitter account? In case you have multiple ones?

[small forge]

Yea, I only have one twitter acc..

[spring grotto]

Okay. Do you have your UserID from the old account? It's a long string of numbers that would've been found from your profile in game

[small forge]

Basically use for like adding friends right?

[spring grotto]

Yepp. That would've been one of the ways to add people. Not the accounts nickname, but the UserID

[small forge]

Wait, I'll try and search it

I'll see if I had sent one to mine at someone before

[spring grotto]

Sure thing. If you're not able to find it, just let me know and I'll let you know the steps from there

[small forge]

Shoot I can't find it AA

What I still remember is the name of it

Which is Kraster..

[spring grotto]

Okay. And you're sure it was Twitter and not something like FB or Yostar binding?

[small forge]

Yes..

Before, when logging in to my old phone when it was new

I logged in with my twitter and it worked

[spring grotto]

Hm...okay. Well unfortunately if you're sure it's the correct Twitter account, you already logged in w/ your Twitter on the title screen, and checked ALL the servers, you'll need to contact customer support directly at this point so that they can log into your account on their backend

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it. And as well, please be sure to include your old account information (as much as possible)

[small forge]

Okay got it, what format should I write to send it to them?

[spring grotto]

You just need to send them an email w/ your old account's information and that you need help recovering it

[small forge]

Got it, wait

[outer oxide]

I want to remove my yostar binding. What do i need to do so?

[small forge]

Okay @spring grotto

I sent the email over.

[spring grotto]

@outer oxide You'll need to email customer support directly for your Yostar bind as they need to manually remove it on the backend. Be sure to include your account information and the email is [e-mail]
@small forge Sure thing you'll just need to wait for their reply at this point

[outer oxide]

Ok

[untold river]

I emailed support almost a month ago to request unbind my yostar account, still no reply yet 😂

[median needle]

they had taken a break last month and this month was a national holiday so they probably haven't gotten to yours yet or it could have been missed.
send a reply to your original email to bump it up.

[untold river]

okay thanks

[carmine hedge]

Hello, It's been a week and 2 days since I sent an email over a missing gem purchase. I've sent another reply to bump it up.

[median needle]

rn the expected response time is 8-13 business days. trying to bump it up now wouldn't get a reply any faster.

[carmine hedge]

No rush, just want to make sure it can be resolved eventually. Don't like paying for nothing.

Fore sure, I'll keep an eye out

[steel rover]

I can’t excess the Graf spree rerun it says it has ended

[unborn fern]

Anyone that has opted in the Samsung Android 10 beta not have their game boot up?

[median needle]

afaik the game isn't optimized for android 9 yet so i highly doubt it'd be optimized (or even working from the reports) for android 10.

[unborn fern]

@median needle kinda figured, forgot about that when updating I got kinda excited lol. May have to revert back to Android 9.

[hoary elk]

It's one month for reply

Or longer

[sinful yoke]

its 8-13 business days we estimate

any time over that please do send a follow up

[hoary elk]

Aaah, ady one month, OK?

Tired of waiting

[fading bolt]

Hello everyone. Please tell me where to go about account recovery? I already wrote to you in the mail [e-mail] only the bot answers. What should I do? Wait for an answer?

[sinful yoke]

yes do wait a customer support staff will get to it and respond in due time

[fading bolt]

And how much to wait?

[sinful yoke]

the estimated response time is 8-13 business days right now due to immense backlog

[fading bolt]

Thank you very much for the answers.

[queen mantle]

Hello I need some help to get back my account due to twitter binding.

[sinful yoke]

are you trying to login?

[queen mantle]

yes

[sinful yoke]

at the title screen, you'll press the twitter icon and then make sure to select your usual server once you login

[queen mantle]

yea but I learned just now that my account has been suspended. (TT-TT)

[sinful yoke]

contact customer support and make sure to tell them your user information like username and server

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

hawwo kawaa

gz in ur promotion

[royal iris]

Is there any problen with server, feels very slow when login?

[sinful yoke]

there is not, try restarting your device

[vagrant rapids]

how can i redeem code in azur lane?

[errant tartan]

I want to ask, why does my azur lane for bind Facebook and Yostar accounts always unbind all the time? even though I have never unbind my Facebook and Yostar accounts

[spring grotto]

Are you sure it's unbinding them? When you check in the settings menu in game?

[errant tartan]

Yes i always check

[turbid mulch]

hey guys, is someone here that can help me to disconnect my twitter account? Apparently it got supsended and now I have a new phone and I want to use my current profile. I don't want to start all over again :/

P.S. I can't disconnect it myself because of that

[spring grotto]

@errant tartan Hm...only thing I could suggest would be to contact support via email about it if you're sure you're not disconnecting them yourself
@turbid mulch You'll also need to contact support directly via email so that they can manually get it unbound for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[turbid mulch]

I already wrote an email at [e-mail] but I'm waiting now for a week for a reply

[errant tartan]

what issues should i explain to dev?

[spring grotto]

They have a backlog currently so the estimated response time is anywhere between 8-12 business days or so (weekends not included)

@errant tartan Just let them know that your account is constantly unbinding itself and you're unsure of the reason as that sounds like what your issue is from your message

[turbid mulch]

oh okay, thank you, then I will wait a bit longer 🙂

[errant tartan]

okey

[fresh grove]

if im emailing tech support about unbinding my account should i include my profile files in the initial mail or wait on the response first to do that?

[spring grotto]

The profile files? You shouldn't need to include those. Just the account information should be good enough

[fresh grove]

sorry wording meant like pics of the profile page / account section, but thanks on that

[spring grotto]

Ah, gotcha

[teal solar]

Hi, I wrote support a week ago and I'm not getting any response and I keep getting the file 4 error. :c I tried something new like freeing up space but still locked

How much time do they need to answer ? To write them again or not

[spring grotto]

They do currently have a massive backlog going on so the respone time is anywhere between 8-12 business days

[rigid skiff]

is there any way to fix the cattery infinitely pinging you? it only does it on one of my devices

[spring grotto]

Hm...not too sure haven't heard of that one before. Perhaps trying clearing the game cache's or restarting your device if you haven't already for some simple first steps

[carmine hedge]

Can I ask on how long does it take for Yostar to reply via email? 😅

[spring grotto]

They do currently have a massive backlog going on so the respone time is anywhere between 8-12 business days

That's the estimate, at the very least

[carmine hedge]

Wow

Welp, looks like I need to wait until I recover my lost account

Well, it is understandable, so yea. Waiting is my only option, and its probably gonna be worth the wait.

[frigid hatch]

i play azur lane on my phone but i won't have enough place to keep it... so i downloaded NoxPlayer for my pc but can't get back my save

[spring grotto]

Did you bind your account to Twitter, FB, or Yostar while you were logged in on your account?

[frigid hatch]

ups. i think no

[spring grotto]

Do you still have access to log into that account?

[frigid hatch]

ye

[spring grotto]

Gotcha. In that case, just follow these steps here for binding and retrieving your account. Steps 1-3 are for binding on your old device and steps 4-5 are for retrieving your account on your new device https://imgur.com/roy6tih

[frigid hatch]

thk u

i'll tell u if it worked when it will be downloaded... in 1 or 2 days ^^

[cosmic needle]

http://puu.sh/EsV0l/f4d5b9d026.jpg what's this

[spring grotto]

It's a known issue at times. Restarting the game and/or your device should fix it

[vague grotto]

Hello, want to ask how to deselect the bronze medal? It happened after claimed the silver medal while the bronze being selected

[spring grotto]

Uncheck "Show highest" and you'll see the option for the lower end medal

[vague grotto]

Ayy, it worked thank you

[frigid hatch]

it worked for me too thk

[mint bone]

hi modders, i have any question about talking in room

are there any restrictions on chatting in a particular language, if this happens, for example, between two people?

[sinful yoke]

ingame rooms? there are none but players may report it

[keen estuary]

I have an old account that is linked up to my facebook, but I want that account to be reset, what do I do?

[mint bone]

@sinful yoke
if two people communicate with each other in a language they understand (not English) is this not a violation?

[sinful yoke]

@keen estuary accounts cannot be reset unless you log out of the account or login to a different server

@mint bone it is not a violation
but players can report it as spam

[mint bone]

ty for asked

[carmine hedge]

I bought gems that never got added to my account and when I emailed support I didnt get a response after the auto response. Should I just keep waiting?

[outer herald]

Did you send and email to Yostar?

[carmine hedge]

Yeah, to [e-mail]

[outer herald]

It normally takes 1-8 business days for a response

[carmine hedge]

Oh okay, perfect. Thanks!

[outer herald]

[sinful yoke]

it takes 8-13 business days for a response at the moment @carmine hedge

[edgy fern]

so, the cut during shoukaku's panning in thing for her l2d skin
is that a known bug or intentional feature?

[sinful yoke]

what?

[fathom crater]

Hi I had my account bound to my facebook, but after connecting after re-installing, my account data won't restore. I don't know what my account ID or number was but I have google play receipts for purchases. Is their a way I can recovering my account?

[spring grotto]

You logged in w/ FB on the title screen, correct?

[fathom crater]

Yes, it blipped then said login successful

[spring grotto]

Okay. Be sure to choose your correct server then from the title screen. Your character stays on the server that it was created on. Ex: if you played on Sandy, log into Sandy instead of Washington (and don't pay attention to the character icon on the server selection screen as that won't show up until you fully log into the server)

[edgy fern]

@sinful yoke have you not seen her l2d skin? when you open the game or return to port, it starts zoomed in on her feet and pans out to full view

i assume it's intended to be smooth but it always skips the middle part of the animation for me

on four separate devices too, so i assume it isn't me. or i'm just unlucky

i can probably get a recording if necessary. it'll be shit quality tho

[charred venture]

I can’t post art in the art server?

[undone marsh]

Ok, so I contacted the customer support email a month ago now about an issue, but I still haven't gotten a non-automated reply. I've tried to be patient, but is there any other avenue to contact customer support?

[fathom crater]

I was on Washington and no character is there

[spring grotto]

@charred venture What do you mean by art server?
@fathom crater Can you perhaps try all servers? Just to be sure

[charred venture]

The al art chat room

[sinful yoke]

@edgy fern I have but your description wasnt very clear
can you send a recording of it so I know what skipping you are experiencing?

[undone marsh]

Actually, I miscounted- it hasn't been a month since I've heard anything, it's been 5 weeks.

[fathom crater]

I removed my account from facebook and it seems to have fixed it

[undone marsh]

Are wait times like 5 weeks standard for Yostar customer support, or has something gone horribly wrong?

[median needle]

@charred venture no you can. if clyde deems it lewd though he'll block it from being posted.

[charred venture]

i selected something to post which isnt lewd and it just never uploads. well it does upload but doesnt appear in chat

[median needle]

ya that's clyde then. he deems sfw stuff to be nsfw sometimes.

[spring grotto]

If you see a message from Clyde, it's been deemed too NSFW

Try cropping the image a bit if it's truly SFW

[median needle]

or just post the link to the image to bypass clyde entirely

[charred venture]

is clyde a bot?

[median needle]

yes

[spring grotto]

[median needle]

and there's nothing that can be done about him either. we're stuck with him.

[sinful yoke]

@undone marsh current estimated response time is 8-13 business days, staff were on holiday the first week of october so that doesnt count
if its been over 13 business days (not weekends) do send a follow up email by replying to your original email

[undone marsh]

I did that twice already

No response whatsoever

[sinful yoke]

when were your follow up emails sent?

[undone marsh]

Sept 21st and Oct 9th

Original was Sept 7th

[hoary elk]

[sinful yoke]

I would say just wait for now until the grace period is over its unfortunate to have you wait longer but due to immense backlog and holidays its hard to get a clear picture of when you should have received one

[undone marsh]

Okay, see you again next month, I guess.

[vagrant mountain]

I can't launch the game. My game is stuck at fully loaded and will just sit there. Anyone have any ideas on how to fix this issue

[sinful yoke]

can you send a screenshot?

[carmine hedge]

hi i unfortunately cannot retrieve my old account back, even after logging in on twitter and trying out all servers. i havent played in quite a while so was my account removed? and is there any way i can retrieve my account again?

[median needle]

accounts don't get removed. when you went to bind your account did you do so in the settings menu or at the title screen?
same question for when you tried to login.

[carmine hedge]

title screen

am i supposed to do it in settings?

[median needle]

yes. you can only bind in the settings menu.

do you remember your UID? or your username and what server you were on?

[carmine hedge]

ouch

yea i remember my username

[median needle]

do you remember what server you were on as well?

[carmine hedge]

erm

that im not too sure

[median needle]

k. you can find out by making a new account and searching for your name in all the servers.

[carmine hedge]

and once i find out the server im in

what do i do?

[median needle]

after you find out what server you're on you email CS your username and what server you were on along with any other account info and ask them to help recover it.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

oh i see

thank you

[calm flame]

I sent an email about not recieving gems I paid for last months on the 11th. I've followed up 3 times on it and was told here it would be a 1 week, then 11 day, then 15 day wait. it has now been 30 days

So.

What's the dealio? Does customer support exist or is it only a bot?

35 days actually

[sinful yoke]

they have immense backlog and having their holiday did not help the case much unfortunately

[calm flame]

Is that the truth?

[sinful yoke]

yes, this is what staff have told me personally

[median needle]

yes. if you want you can check for yourself in #game-news scroll up and you'll find mentions of both breaks. (the first one was last month so you'll scroll for a bit)

[sinful yoke]

they do not have enough manpower to get to everyone's email within the day causing backlog

[calm flame]

35 days for a payment dispute in this day and age makes it pretty difficult for me to believe

[hazy pier]

just recieved ingame mail, that i ordered some illustrations but i didn't. Is that a global ingame mail or what?

[sinful yoke]

it is global

[hazy pier]

ok thanks

[carmine hedge]

Is it okay to still claim the mail?

Whether we purchased or not?

[sinful yoke]

absolutely

[carmine hedge]

[vestal plaza]

My game kept crashing in Iphone 5, crash for around every 5-10 mins, usually crash when loading

What should i do?

[sinful yoke]

it seems iphone 5 has 1gb of ram which is under azur lane’s minimum ram requirements (2gb)

[vestal plaza]

Oof

[sinful yoke]

if you have another newer device or a pc you can download an emulator and play al just fine from there

[vestal plaza]

Welp, Im in real problem now

[sinful yoke]

[vestal plaza]

So the game crash due to data overflow or something like that?

[sinful yoke]

too much memory is being used that it doesnt have enough to run the game

[vestal plaza]

Guess gonna wait till weekend for the other phone

[fallen coral]

Please help! I lost my last account. What happened? I did not bind the account for Facebook or to Twitter. And now I do not know how to go to your old account. My old account is on the Sandy server.

[carmine hedge]

I installed azur lane on nox and getting that error where if you try to log into facebook or twitter it crashes azur lane. However I know azur lane works on nox as I have used it on it before. Is there a fix for this?

[median needle]

wow that bug appears on nox as well?
the only solution for that is to wait it out until it fixes itself and play on another device. in this case though maybe try reinstalling nox?

@fallen coral do you know your UID or username?

[fallen coral]

I know my username

[median needle]

k. email CS with your username, the server you were on and any other account info and ask for help recovering it.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

Ok I got a workaround. I bound it to a yostar account from my phone and used that to log in.

but thats a pretty spooky bug

[vestal plaza]

Hey so my iphone is 5s, it have 2gb ram, so why it still crashing regardless of the minimum requirement is 2 gb ram?

[carmine hedge]

is everything else closed? As other apps could be eating away at your ram from the background

[vestal plaza]

Yeah, i did it, but there are still some program running in the background even after i close it

[median needle]

it may have 2gb of storage but no, the iphone 5s does not have 2gb of ram.

[vestal plaza]

Everything is against me

[carmine hedge]

https://www.gsmarena.com/apple_iphone_5s-5685.php

Looks like it is stated at 1gb ram

[vestal plaza]

Welp, guess no Azur Lane till weekend

[stone fable]

My data reset

Nvm

[tender merlin]

Will it be fixed?

[median needle]

what's the problem with the line? also this isn't the place for this. should go in #game-feedback or #wiki-feedback depending on which one you think is wrong.

[tender merlin]

Missing skin phrases.

Found the answer to your question.

[spring grotto]

Those lines aren't used in game due to the fact that they're not voiced at all. CN will use unvoiced lines but JP/EN will NOT use unvoiced lines so they were reverted back to Roon's default lines. If/when they do get a CV update for it, we'll get the new lines

[tender merlin]

Thanks for the answer.

[uncut sparrow]

sorry i still haven't get any reply from Azur Lane Support Team 😢

it's been 2 days ago

what should i do?

[vagrant mountain]

I can't get past the loading screen after installing the game. It just sits there after being fully loaded here is screen shot. The cube does move in the bottom right

[spring grotto]

@uncut sparrow The standard response time is anywhere between 8-12 business days currently as a estimate due to a massive backlog support currently has
@vagrant mountain Try switching your network as well as restarting your device and clearing the game's cache. If none of that works though, it might be a corrupted install

[uncut sparrow]

Ah okay

Thanks~~~

[plush elm]

i know this might be my fault but i need help retrieving my progress which i binded in my gmail and somehow isn't bound in in my yostar acc

[spring grotto]

Did you bind your account to Yostar in the settings menu in game while you were logged into the account?

[plush elm]

seems like i didn't. . .it was back in the day gmail log-in still exist

[spring grotto]

Well Gmail was never a login option for the game. It's always been FB,Twitter with Yostar later down the line. But do you happen to have your UID from the old account?

[plush elm]

well, that is now what im currently looking for

[spring grotto]

Gotcha. Let me know if you're able to find it. If not though, just let me know and we'll go from there

[carmine hedge]

Hello I'm experiencing the following problem: my Shouhou ship went "in challenge mode" despite I'm level 58 and I shouldn't have access to it. As a result of that, trying to retire her results in the display of a "UndefinedLanguage:word_shipState_activity" error and the operation fails. I cannot even use her as enhance material: same error is displayed. Despite all that, I can still add her to a fleet and play with her. Really don't know what do do.

[spring grotto]

Do you have her added to any Crosswave formations? And that includes all such as easy,normal,hard,ex

[carmine hedge]

No, never

[spring grotto]

I'd say be sure to double check them just to be sure. But if she's truly not, you'll need to contact customer support directly via email so that they can manually get her removed for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[carmine hedge]

Yes I double checked it. already. I'll try tech support. Thanks!

[spring grotto]

[idle mural]

I'm not sure where to put this, but I don't remember ordering the Illustration collection. Should I be concerned?

[spring grotto]

Nah, that mail was just sent out to all the commanders regardless of buying it or not

[idle mural]

Alright, good to know.

Sorry, I had an unrelated bout of Identity Theft last month, and was concerned it happened again. Thanks for answering promptly.

[slow trellis]

I need advice to face essex on chalenge mode

[carmine hedge]

Hey, I had an accident with my mobile phone, and trying to recover my data for Azur Lane. Anyone know how I can do that?

[urban lava]

@slow trellis come to #gameplay-help , ask there
Gameplay help is for any AL gameplay related advice and help

[edgy fern]

@carmine hedge did you not bind any accounts

[raven field]

i need help in deleting my account

[carmine hedge]

I think I did. But the Twitter one keeps saying, not autheruized.

It worked now, but for some reason, I'm starting over again.

[finite breach]

Did you make sure to select the right server? @carmine hedge

[carmine hedge]

Let me check

It was the wrong server. I got it now.

[finite breach]

That's the usual problem

[delicate glacier]

i got a in game messege about 1st aniversary illustrations that are going to be deliverd but i have not put a mailing address what do i do

[sinful yoke]

did you purchase a book? a mailing address was required

that ingame mail was sent to everyone too

[spring grotto]

That mail was just sent out to all the commanders regardless of buying it or not

[delicate glacier]

ohh lol

thank you

were can i buy book im interested

[sinful yoke]

website isn’t loading on my data

its just that slow

[echo heath]

@delicate glacier

https://twitter.com/AzurLane_EN/status/1173475656761364480

last tweet about it, you're probably way too late until the next batch is available

Azur Lane Official (@AzurLane_EN)

Pre-order of the second batch of 1st Anniversary Illustration Collection of Azur Lane can now be placed!

This time Akashi has prepared the stock of 3,000 units available to 3 more areas- Spain, Singapore and Malaysia!

Shop link: https://t.co/VIT9pePuOJ

#AzurLane #Yost...

Retweets

161

Likes

1169

Twitter

[sinful yoke]

https://shop.azurlane.yo-star.com/

reeee

they tweeted about it much more recently on 9/30 but no updates since

https://twitter.com/azurlane_en/status/1178867127857627138?s=21

Azur Lane Official (@AzurLane_EN)

Good news, Commanders in Australia~ The delivery of 1st Anniversary Illustration Collection of Azur Lane is now available!

Shop link: https://t.co/VIT9pf76dj

#AzurLane #Yostar

Likes

805

Twitter

[vocal jungle]

if i havent bound my account

does it get bound based on google account?

[sinful yoke]

it does not

[vocal jungle]

y i k e s

[sinful yoke]

google bind for AL does not exist

[vocal jungle]

[sinful yoke]

did you possibly bind your account?

[vocal jungle]

nah

i started on na for my friends and was on nox but my nox keyboard stopped working.
this is what i get for emus

[sinful yoke]

so you no longer have access to the account?

[raven field]

so is it possible to restart your account?

[vocal jungle]

i do have access but i cannot type in any form

aka i cant bind my account

[sinful yoke]

its possible to login to another server to start fresh or reinstall the game to logout of your account to use the same server but you cannot reset your progress on any server that has a character already @raven field

[raven field]

i see ty , i just wanted to start afresh after not playing the game for so long

[sinful yoke]

@vocal jungle gotcha, unfortunately theres no other way to bind than in game with a keyboard, if you have a phone with AL, you can start a new account, bind in settings, then contact customer support to merge the binds of the new account to your original account

if you do the latter, make sure to send usernames, servers, and UIDs of both accounts

[vocal jungle]

now thats big brain

ill try and figure it out first but if i dont ill do that thanks

[echo heath]

You'd be better off though if you fixed using your keyboard on Nox. Dev response time is very slow right now

[vocal jungle]

yeah but generally my search resulted in: reinstall nox as a fix

[sinful yoke]

so it would go missing either way

[vocal jungle]

if only we had codes like jp

[dire eagle]

Good Day i have start plaing the game but i have problém that i have bind account And i have mine progres reset pls help

[echo heath]

You bound your account with facebook, twitter, or Yostar?

[dire eagle]

Twitter

[keen raft]

[echo heath]

And you're logging into a new device or something?

[dire eagle]

Yes

[echo heath]

And you're choosing the log-in via twitter option from the log-in screen and successfully logging in?

[dire eagle]

Yes

[echo heath]

Can you try logging into all servers? Many people tend to forget what server they were playing on.

[dire eagle]

I know i play on Washington but there IS nothink

[echo heath]

Try them all for me please

[dire eagle]

Ok found it didnt s there IS mine server thx

[lime coral]

Is there a way to get my account back if i accidently deinstalled the game and forgot to bind my account ?

[echo heath]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

You'd have to e-mail tech support and tell them you lose the account and give them any identifying info you can

like UID, name, server, etc

[lime coral]

hm basically the only thing i know is my username 😄 i never really paid attention on what server i was^^ i always thought like : the game is bound to google play or something so i never bothered to bind it😑 very big mistake from my side

And i already asked the tech support last week Thursday but i have recieved no answer (probably have to wait longer)

[echo heath]

Wait time is very long right now.

[lime coral]

probably won´t be able to get it back anyways^^ i only know my name and what ships i had^^ not even the server i was on 😂

[carmine hedge]

i just reinstalled the game after getting a new phone and now its having me replay the tutorial and make a new name, is my account gone?

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[lime coral]

if you didn´t bind the account before i would say you have the same Problem as me

[carmine hedge]

i had it bound to FB and its having me do the same thing

[spring grotto]

Okay. If you had it bound, just follow these 2 steps then. And also, be sure to pay close attention to Step 5 regarding the server

[carmine hedge]

I think the server was Avora but im not sure so should i try the others if it doesnt work?

[spring grotto]

Yeah, if you don't mind. Please do try all the servers just to be sure

[carmine hedge]

I tried the other servers and it worked, Thank you!

[spring grotto]

No problem at all

[lime coral]

So is there a chance getting my acc back with only knowing my username ? otherwise i don´t want to bother the support with this^^

[spring grotto]

Hm...just username should ideally be possible but it would require a bit more work. There is a possible workaround you could do to find your server: log onto each server, go to the friends function, and search up your username. B/c the chances of someone using the same username should be low (especially if it's a rather unique one). That way you get the name and server down

and level as well

[lime coral]

good idea, Thank you! imma do this and write it down so i don´t forget it 😄

WOW i went on sandy and look at this im logged into my old account 😂

im so ridiculously dumb 😑

[spring grotto]

Well, it's always good to hear that you're back into your old account

[uncut osprey]

has anyone gotten Azur to work on android 10

pls ping me if you have

or have any tips

[sinful yoke]

so far none unfortunately

[abstract portal]

Is it possible to recover accounts based on account purchases?

[sinful yoke]

it is not, but as long as you have your username and server you should be good to go

but they may ask additional questions to prove ownership

[abstract portal]

Gotcha, welp this mght end poorly but ty

[uncut osprey]

Shoot if no one has gotten AL to work that's really really bad

I really shouldn't have updated

[worn sky]

Howdy. I sent a message to customer support September 29th, understand the wait, no problem there. But my problem in short is I didn't understand to log in with twitter on the title screen like the image above shows, I thought that was just a social media link or something. So I went into my account and bound over it with the new game on my original server. Anyone happen to know off the top of their head if that's even recoverable? Thanks for your time.

[sinful yoke]

where did you try binding?

[timid ridge]

Guys my phone broke but the my Facebook account can log on on the new phone because "it is already bound to another device"

Help

[sinful yoke]

login at the title screen

https://i.imgur.com/roy6tih.jpg
step 4-5 is how to login on your new device

[timid ridge]

Thanks

[worn sky]

I bound on twitter originally

And incorrectly, I did the exact same thing once i logged in and did the tutorial. went to settings and bound it to my old twitter. which seems to have overwritten my old data, understandably

[sinful yoke]

it will give you an error like this-no0b experienced

saying it is already bound

you did not bind it to anything else like fb/yostar and dont remember?

[worn sky]

certainly didn't, pretty sure I only have the one twitter as well

but it's worth playing with more

[sinful yoke]

do you have your uid of your original account?

[worn sky]

Sorry for the delay, was trying to see if I had used an old twitter. Which was the UID again, just the username? Or was it a code?

[sinful yoke]

it was a string of numbers @worn sky

[worn sky]

Don't think I ever took that down, sorry.

[sinful yoke]

thats alright, I just wont be able to check the binds

you'll have to wait for support to respond, but it is possible to recover an account under such circumstances

[errant olive]

@worn sky don't worry
I am, waiting a week cuz I lost my account.

[worn sky]

Ah that's a relief to know. Thanks for the help and the info, guys. I had just gotten Zara and Enty! haha

[wintry solstice]

server maintaining?

[sinful yoke]

server is in maint

[wintry solstice]

ok

[distant wigeon]

I completed 60 runs of SP3 of Graf Spee, but I fell asleep during the last boss fight and did not claim Graf in the event screen. As now there is a maintenance and new event starts, does it mean, that I won't be able to get it anymore? What should I do in this case?

[sinful yoke]

we are unsure if you are able to, but patch notes do say she will be unavailable to receive after maint, so personally I think she will be unclaimable unfortunately
we will have to wait and see

[distant wigeon]

Ohhh that's sad...

[wintry solstice]

server up?

[sinful yoke]

no

please refer to #game-news to see maintenance announcements

[wintry solstice]

ok woki

[grizzled forge]

Hmmm I'm still waiting for them to reply I sent them a mail for the account recovery on 8 oct till now

[onyx bronze]

What should I do if they refused to restore my account due to the inconsistency of the information that I provided? What kind of information i could give? Maybe IP address, phone IMEI or smth else

[sinful yoke]

none of that is included in your AL account so it would not help

[jolly loom]

Hello. My FB account is disabled and I can’t access my AL account without it. what should me do?

[onyx bronze]

so it means that my account just lost forever?

[sinful yoke]

unfortunately that seems to be the case

@jolly loom contact customer support with your username and server and explain the situation

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[muted vapor]

I'm trying to get an account restored, but havnt received an answere for over an week now from the support service... how long is 'may take a while' ?

[jolly loom]

and lope they can answer, I wrote another 10 October?

[sinful yoke]

the estimated response time is 8-13 business days

[jolly loom]

thank

[muted vapor]

oof

thx i guess

[magic geyser]

Not sure if this goes here but I got a gem purchase charge (reflected as pending); but the purchase didn’t go through on AL so no gems, what should I do?

I made another purchase after the first which went through however

Thank you

[sinful yoke]

contact customer support and make sure to include your username, server, and uid

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[magic geyser]

Thanks!

[graceful ibex]

I am stuck on 3/632 update for 40 min, can't be my connection, checked few times already, what should i do?

[carmine hedge]

have you tried closing and restarting the game?

[graceful ibex]

yeah bunch of times

its updating but suuuper slow

[spring grotto]

Probably just your connection strength to the update server. I'd suggest trying to restart your device, clearing the game's cache, and if none of that works try using a different network connection if possible to see if that solves it

[formal kindle]

I’m still waiting on a response for a gem purchase issue that I had reported back in September...I sent all the requested information.

[mortal leaf]

anyone else not having the certificate of support drop after completing a campaign map?

[median needle]

the voting period has ended so you won't get them anymore.

[mortal leaf]

for finals comeback?

[small obsidian]

my game is glitchy

[mortal leaf]

it started again

i got two certificates in a row from a main story map and then the next try it didn't work

[median needle]

oh lol though it was over for a bit. ya don't worry about it then. it's random whether you'll get one or not.

[mortal leaf]

ohhh i didnt realise it was random

they used to always drop for me

thought it might have been broken

[median needle]

@small obsidian check #known-bugs to see if your issue is there. if not post it in #bug-reports

[small obsidian]

nope this just happened after the update

[median needle]

ok what's the issue then?

[small obsidian]

I went into my dorm and some of my items have strange pixels around them

I took a screenshot for just in case

[median needle]

that bug hasn't been reported to the bot yet but someone has posted about it in #bug-reports if you want you can report the bug to @fair shell bot. just dm her the !feedback command and follow the instructions.

[small obsidian]

ok thank you

[versed lance]

I've got a bit of a strange issue
I did the mikasa z-flag event mission but I don't have the z-flag fragment in my inventory

I don't mean the gear, I mean the fragment you end up using to make the gear

[shrewd olive]

I have a question

[dusk flower]

Bruh, Ryusei's aim is still shit as ever!

[median needle]

@dusk flower #game-feedback
@shrewd olive yes?

[shrewd olive]

Is the mascot Bucky event time gated?

[median needle]

yes. they're daily missions. you'll be able to claim more rewards tomorrow.

[muted atlas]

Each time time when i go battle manually. The game suddenly got frost. Is this normal?

[shrewd olive]

Awesome thank you!

[median needle]

wdym? what happens exactly?

[small obsidian]

thank you LFire

[tawny topaz]

did notifications on Android break? I've gotten zero since the update today and when I opened the app during a break at work I had multiple things completed ..

[dreamy veldt]

For some reason, everytime I open the game its just stuck on the mikasa loading screen, i cant even see the manjuus, just a white box.

[rugged swallow]

Where my new item go?

[wispy mural]

same here

Z conviction just gone

[small obsidian]

where is this valentine at

[graceful ibex]

damn, reinstalled game, rebooted phone dozen of times, still hard stuck on updates..

never happend before

[median needle]

@tawny topaz notifications still work for me. i'm not really sure how to fix the notification bug or if there even is a fix for it.

[spring grotto]

@rugged swallow @wispy mural If you don't mind me checking, you both made sure to restart your game to see if that makes the fragment reappear?

[rugged swallow]

@small obsidian valentine ev

[small obsidian]

oh

[rugged swallow]

@spring grotto ya i'm restarted my game a lot of time

[spring grotto]

Okay. And you completed Mikasa's event from the academy and the mission is gone from your mission tab?

[rugged swallow]

Yes

[spring grotto]

Okay, if you don't mind, please DM your UID so that I can get it attached to the culmination report of players having this issue

[small obsidian]

same here toast

[rugged swallow]

My uid:134397084

[spring grotto]

Got it. Thank you

[high trail]

@normal obsidian here

[small obsidian]

my uid:270220855

[high trail]

these people can help you~

good luck

[normal obsidian]

ty

hi sry for disturbing you can u help me i have one acc on one tablet broken (accout link by my current twitter) i try to connect that account on else tablet/bluestack and i cant found my account can you help me for got back this account ? (i from NA server)

and when i try to link the twitter on else account for see its said that https://cdn.discordapp.com/attachments/632691867087142912/634383125216231424/unknown.png

[spring grotto]

Okay, you just need to log into Twitter from the title screen. Then after you login w/ Twitter there, you need to choose the correct server (Sandy,Washington,Avrora,etc). Your character stays on the server that it was created on. So try logging into all the servers

[normal obsidian]

its what i tried

i got one witness im in screen sharing with him actually

[spring grotto]

Did you try logging into ALL the servers?

[normal obsidian]

yes

[spring grotto]

And you logged in w/ Twitter on the title screen? Not in the settings menu like you screenshot shows

[normal obsidian]

yes i can

its like that i do it i remember its washington server name ahri (i forgot what else after that name) with prince of wales (married) with poolparty skin

its all i can remember

[spring grotto]

So you don't happen to have the UID from the old account?

[normal obsidian]

no i dont have my ID from my old account

[halcyon ibex]

I have stuck on this screen for 10 minutes, what should I do? my connection is stable though

[spring grotto]

@normal obsidian Hm...okay. If you don't happen to have it, please contact support directly via email w/ your account information. They'll need to look into your account on the backend and help you w/ recovering it
@halcyon ibex It's possible that your connection to the update server is bad even if your connection is working. Try restarting your emu/device, clearing the game's cache. If none of that works though, perhaps try getting a free VPN and seeing if that clears up the issue

[halcyon ibex]

okay thx

[normal obsidian]

ok thanks @spring grotto

[wispy mural]

@spring grotto my UID: 136646366

and i have try to restart the game

still no Z conviction

[tender bloom]

Their is a problem with the visitors dyed in red event

[spring grotto]

Known issue

[tender bloom]

ok making sure i was not only one with it

[summer drift]

the game doesnt load for me

any tips?

[spring grotto]

Try restarting your emu/device, clearing the game's cache. If none of that works though, perhaps try getting a free VPN and seeing if that clears up the issue. These are some simple first steps to try

[dusky fossil]

heya , Are the Z Flag pieces supposed to be in our inventory? cause i dont have mine ...

[honest ferry]

did the quest only can be finished up to 20/30?

this quest have gone so long that I can never finish it

[median needle]

you have to wait until someone accepts your uid and they finish their side so you can claim the rest of the rewards.

[honest ferry]

so if no one accepts my uid.... I can never finish it?

[median needle]

yup.

you can ask someone you know if they can help you out with it.
only newcomers or returnee's will be able to help though

[honest ferry]

.....

[sweet brook]

So I updated AL at school using the school wifi i was able to log in and do my things. When class was over I go out wait for the bus and decided to play AL until the bus came. But I got this and i don't know what to do

[sinful yoke]

@sweet brook try using a different connection or a vpn

[sweet brook]

oke

[granite aspen]

somehow Eldridge ex barrage is invisible in battle and in preview (info page), using ipad 5th gen

[proper quail]

anyone else see flashing lights in visitors dyed in red archives B and D map?

[echo heath]

#known-bugs

[spring grotto]

@granite aspen There are some known quality, blurriness, invisible bullet issues right now after the update

[carmine hedge]

Hello toast

Gz on ur promotion

[spring grotto]

Thank you

[main vapor]

all my progress was deleted pls help

[outer herald]

Do you remember which server you were on, and if you had your account bound?

[cold stratus]

the z falg o flag piece doesn't show up in my inventory pls halp

[outer herald]

@cold stratus I belive that a known bug right now

[spring grotto]

^yepp, it is a known issue. If you don't mind though, please DM your UID so I can get it into the compilation report for users w/ the issue

[outer herald]

This reminds me of the time when I lost my Little Beavers flag somehow, so hopefully it'll be fix soon though

[jolly arrow]

game doesn't work loading infinitly for a few hours now

was working earlier

[outer herald]

Check your connection, are you on WiFi or on your data plan on your phone?

[jolly arrow]

wifi and i checked all of that

restarted phoen

and restarted game

[outer herald]

And it still won't load?

[jolly arrow]

nop

just has the birds moving and jumping

should reinstall?

[outer herald]

Is it the same even without the WiFi?

[jolly arrow]

mhm...

[main vapor]

I had my twitter bound but I don't remember what server

[spring grotto]

@jolly arrow Try clearing your cache as well firstly. If that doesn't work though, you could possibly try using a free VPN just to completely rule out a connection issue
@main vapor Try logging into all the servers to see if any of them have your character or start you on the tutorial

[main vapor]

ok i will try that

yes it worked ty

[spring grotto]

No problem at all

[livid ruin]

The progress doesn't proceed past Phase 3 on Yamashiro and Phase 7 on Fubuki's outfit events.

[spring grotto]

Not a bug. They're time gated events. More steps unlock daily or so

[livid ruin]

Oh make sense. Thanks for the clarification

[earnest lake]

Is this a bug?

[jolly arrow]

it lives

[earnest lake]

链接：https://pan.baidu.com/s/10pXMkioIFMMs1oukemJ2aw&shfl=sharepset
提取码：a11d

I made a record

[spring grotto]

What is that link for?

And as for the bullets, it's a known bug right now

[earnest lake]

the record for this bug

[spring grotto]

Okay, well no worries. It's a know bug

[earnest lake]

okay

[mint bone]

is it worth the wait for voice acting littorio?

[carmine hedge]

Is it me or can anyone else not collect there rewards

[spring grotto]

They're time gated events. More steps unlock daily or so

[carmine hedge]

Did it say it on there? Maybe I didnt read that

Is it the same with oil?

[spring grotto]

Yepp, they're both spread out over 7 days fully. And I'm not sure if said so in game to be honest

[sinful yoke]

it does not

[carmine hedge]

Okie thanks u guys :)

[finite breach]

I already know that the missing Z Flag piece is a known issue. And I read Toaster's message about the compilation report. My question now is:
Do you, @spring grotto , still need UIDs for that one or do you already have enough/have it sent/whatever

[spring grotto]

It does seem rather widespread so I believe it can be fixed by a blanket fix instead of per user. BUT just to play on the safe side, I'm still collecting the UIDs for the report

[livid ruin]

I also have that issue. Regarding the Z Flag piece

[sinful yoke]

can you please send your UID? it is a string of numbers

[median thorn]

hello! looks like my account lost the Z Flag as well. Should I put my UID here, or PM it?

also, I've got an outstanding ticket open with support over email, but they haven't responded since the original reply; can I get it bumped here?

[sinful yoke]

whatever you feel is best for you

what is the ticket for?

[median thorn]

a gem purchase that didn't process correctly

[sinful yoke]

when did you send an email?

[median thorn]

this morning?

maybe you guys are just swamped because it's post-update 🙂

about 8 hours ago

[sinful yoke]

they take 8-13 business days to respond we estimate

[median thorn]

😮

that's uh...a pretty long time

[sinful yoke]

back to back holidays dont do much good for growing backlog

[median thorn]

true. 😦

[sinful yoke]

[median thorn]

oh yeah, my UID is 67129008

[sinful yoke]

noted thank you

[median thorn]

np, I guess I'll just wait D:

[wide thunder]

Hey y’all just wondering if any of you guys are experiencing crashes after downloading the recent update, whenever I go to sortie after 1 battle the app crashes and I’m booted back to my home screen

I’m playing on a iphone 5s with all the recent updates insatlled

[echo heath]

You don't have the recommended amount of RAM to run the game

[wide thunder]

Dang

Do I have to get a new phone?

[echo heath]

Ideally

[sinful yoke]

do you have a pc?

[wide thunder]

Yeh

[echo heath]

Just use an emulator

[sinful yoke]

you can get an emulator for now

[wide thunder]

What sorta emulator should I use?

[sinful yoke]

bluestacks or nox is widely used by al players

[echo heath]

I recommend mumu

[wide thunder]

I see, thank you both of you for helping me out

[carmine hedge]

When will azur lane come to Latin America

[short pelican]

hello can also i also did a gem purchase but i did not receive the gem e-mailed last night but almost no feed back uid:136363314

[spring grotto]

As long as you sent it to [e-mail], you're good. Customer support currently has a massive backlog going on right now so they have a starting estimate of 8-12 business days or so (so weekends not included)

[short pelican]

should have not made that purchase.