tech-support

[spring grotto]

Gotcha. In that case, you'll need to email customer support w/ your old account information(such as in game name, server, command lvl if possible, etc) so they can look into it and help you out

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[torpid hawk]

Thank you!

[torpid hawk]

How long does it usually take for help to reply to e-mails?

How long does it usually take for help to reply to e-mails?

[spring grotto]

Well they currently have a huge backlog going on right now so it can take upwards of 10-12 business days as an estimate

[torpid hawk]

Yikes.. Alright, thanks for the help

[light elm]

Is there a fix for some ships not playing their voice lines? Littorio's voice lines are not working.

[sinful yoke]

dont believe she is voiced

[light elm]

Oh, are there other ships like that as well?

[sinful yoke]

yes

probably

not every ship starts with a va

[light elm]

My mistake, thanks for the quick reply.

[hoary elk]

Are de devs back already?

[sinful yoke]

they are

[hoary elk]

[topaz raptor]

My rally request event has been stuck like this for the past few days. Is this a bug?

[lusty gust]

Hey having problem with gem purchase

[sinful yoke]

@topaz raptor you do not have a returnee partner

@lusty gust what is the issue?

[lusty gust]

I sent tech support an email, but my itunes account wacked out it double purchased the gem bag

[topaz raptor]

Thanks!

[sinful yoke]

well make sure to tell them your uid and they will be able to help @lusty gust

[lusty gust]

Alright sounds good thanks

[worn sky]

Hi there, I tried to open a ticket back on Sep 29th, but they haven't gotten back to me. Above I see someone mentioned the help team has a bit of a backlog at the moment, so should I just keep waiting for now?

[sinful yoke]

yes

[carmine hedge]

Hello! I would just to inform you that I lost my account. I connected it with my facebook, but it looks like I lost it. To break things down, I'll explain my situation: I deleted the game because it was taking some space (though I regretted that, because now I'm bored, sorry hehe), then I downloaded the game again. When I logged in with my Facebook, and entered the same server as before, I got into the tutorial.

This is the 2nd time it happened to be honest, the 1st time was successful, I was able to log into my account, then again I deleted it (Don't judge me, I deleted and downloaded many games before lol), but this time I wasn't able to log in to my previous account.

[sinful yoke]

@carmine hedge when you bound the account, did you bind it in settings?

[carmine hedge]

Yes I did

@sinful yoke ITS WORKING NOW YAY!!!

Thx so much 4 the help

[sinful yoke]

@carmine hedge glad you’re in now!

@carmine hedge do you have your UID by chance?

[carmine hedge]

Ive missed my takao so much

[sinful yoke]

actually, can you try restarting your device, dey?

[carmine hedge]

I already tried to restart my device, nothing happened, also what's an UID

[echo heath]

If you know you bound to facebook in the settings, you should be able to log-in to your account via the facebook option at the log-in landing page.

If you still start over on a tutorial, try each server to make sure you're on the correct one.

Your UID is a string of numbers that's your account number and is shown in the top of your secretary screen.

[carmine hedge]

Ok, I don't have my UID, and I already tried each server but still nothing.

[echo heath]

And logging in through facebook on the login screen brings you to a new account each time?

[carmine hedge]

Yes

[echo heath]

Then unless Kawaakari has any other solutions for you, you'll have to e-mail customer support

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

So long as you can provide them information like your name, server, etc

[carmine hedge]

Thanks

My account is still in the Sandy server

[sinful yoke]

very strange it just disappears like that

have you tried logging in multiple times?

some users say trying multiple times somehow gets them in (could be lying though )

[carmine hedge]

Can I ask if its possible to bind 2 accounts in 1 serve

server*?

I mean bind 2 accounts that's in 1 server to one platform?

Better question: How do I disconnect my facebook from an account

[sinful yoke]

you have to login and go to settings, unbind facebook

2 accounts cannot be bound to the same facebook if theyre on the same server

[carmine hedge]

But in my case, 2 accounts that are both in the Sandy server are bounded in the same facebook

I only have 1 facebook

Also this

[sinful yoke]

is that with binding a twitter?

and its 100% impossible afaik

[carmine hedge]

I'm trying to disconnect facebook

But that's popping up

[sinful yoke]

accounts with only 1 bind cant be unbound by the user, its a little precaution, to be unbound you would have to contact customer support or add a twitter/yostar and then unbind fb

[carmine hedge]

Ok, thank

thanks*

So, I managed to unbind my account from my facebook (I binded it with Yostar), then I restarted the game then logged via facebook, I checked the server list then this happened:

No Characters

[sinful yoke]

logging into an account will always display no characters until you login to the server

and if you unbound the account, that means no account is connected to the bind

[carmine hedge]

I logged into sandy sevrer but, I went to the tutorial, tho I didn't even start it, once I saw the tutorial, I exitted the game

[paper igloo]

so my game is really slow in trying to login and keep getting network error, but my internet is good for all the other apps

it just starts to load a long time after thetitle screen

[sinful yoke]

have you tried restarting your device?

[paper igloo]

yes

and now i switch to lte and its working

but my internet has no problem

[sinful yoke]

can you try restarting your router and see if that clears anything up?

[paper igloo]

ok

[wicked onyx]

Guys, am I the only one who can't claim Data Keys? I haven't claimed them today yet, but it says "Collected".

[sinful yoke]

have you tried restarting the game?

[wicked onyx]

No and tbh now I feel stupid for it, cause it was all I needed to"fix" it.

[carmine hedge]

Can someone help me with this

[brazen lily]

why it do this

I just wanna play

[spring grotto]

Some form of network issue. Try restarting your current device and network, or using a different network connection if possible

[stuck vector]

I bought a 4,99$ and 0,99$ gem pack but the game didn’t give me gems , I checked my bank account and already payed for it

[spring grotto]

If it doesn't appear after a restart and a few minutes, please email customer support directly w/ your account information along w/ the purchase receipts so that they can fix it for you on their end

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[hoary elk]

OK, it's 3 weeks

[slim thunder]

is this new?

[spring grotto]

Most likely a desync issue. Does a restart of the app fix it?

[slim thunder]

did and now i cant log in

[spring grotto]

How so?

[spring grotto]

Seems like it might be a network issue from your device. Try restarting your device and/ or your network. And possibly trying a different network if possible

[slim thunder]

rebooted the phone

fixed

[versed kestrel]

I think I might have forgotten to bind my old account. Is there any way I could recover it?

[spring grotto]

Do you have the old account's UserID? It's a long string of numbers that would've been found in your profile in game

[versed kestrel]

It has been a while so I don't think I have it anymore

[spring grotto]

And you don't believe you bound it at all?

[versed kestrel]

I cannot remember. I feel like I did but might have just forgotten what I used to log into it. It's either that or I totally forgot to bind it.

[spring grotto]

You could check on your social media accounts and check if you see AL under the apps and permissions. If you do, that most likely means that you had it bound to that social media account. But if you're unable to find it, contact customer support via email so that they can help you out w/ recovering the account

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[versed kestrel]

Ah. Got it. I'll look around first before I proceed with sending an email. Thanks!

[spring grotto]

No problem at all

[modern parrot]

why exactly is this happening?

[spring grotto]

It's a known issue at times. Most likely the game just not loading correctly. But a restart of the app will fix it though

[modern parrot]

oh I see, I thought it was a problem on my end

[carmine hedge]

i cant unbind my twitter acc :/

[sinful yoke]

whats the issue with it?

[sinful yoke]

whats bringing you to unbind today?

[carmine hedge]

I stopped using my old Twitter acc and want to change it

[sinful yoke]

are you able to bind an email or facebook?

[carmine hedge]

I mean yes

But I just got the email unbind

[sinful yoke]

you’ll have to have another bind in order to manually unbind an account

[carmine hedge]

Okat

[sinful yoke]

you could alternatively email customer support to remove it, but it takes more time

[timid pewter]

How can i get the x2 gems for first time buy

It didn’t give me them

Help

It dont work i bought the 10 dollars gems

[brave maple]

How many gems did you have before you bought the gems

[timid pewter]

Nah its my first time

I have this still

I only got half

[brave maple]

So you had 734 gems before you bought the $10 gems, right

[timid pewter]

Oh wait

Im an idiot

Sorry to bother anyone

I was thinking of the 20$

[hoary elk]

Too long time, one month ady

[grizzled forge]

Btw guys how many working days will day reply for the account recovery

[sinful yoke]

we estimate 8-13 business days

[grizzled forge]

I see thanks

[raw glacier]

I keep getting this error trying to buy the bag

[sinful yoke]

can you try switching internet connections and trying again? @raw glacier

[raw glacier]

It worked weird

Tried n used my data

N it worked

Thanks

[sinful yoke]

[rain ibex]

Did Yostar sent us the 700 core data yet? I still hadn't got them via collect or mail

Please help

[outer herald]

Check your mail for that

[sinful yoke]

they just did in first screenshot

[hoary elk]

[sinful yoke]

[hoary elk]

Ady one month, I lost de urge to play, losing one player won't change de game dat much

[hushed viper]

Can i unbind account with Yo-Star Account?

[sinful yoke]

you will have to contact customer support to unbind the yostar account

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their email is above make sure to include your uid/username/server and a screenshot of your binds

maint just began though, so if you dont have the screenshot, you can try without it

[gleaming ruin]

@sinful yoke is the admins still on vaca? 😅

[sinful yoke]

staff have returned from vacation

[hushed viper]

Thanks, But where above you mean i cant see any

[gleaming ruin]

Woahhh really? @sinful yoke

[sinful yoke]

ah can you not see embeds? @hushed viper

[gleaming ruin]

But they havent still responding to my issue

[sinful yoke]

here is a screenshot

[gleaming ruin]

Maybe i just need to pm again

[sinful yoke]

there is backlog, just because they are back does not mean they'll instantly respond

[gleaming ruin]

Ahhh i see okay okay @sinful yoke thanks for the info

[hushed viper]

I see thank you.

[sinful yoke]

@gleaming ruin yes so it may be a few more days, they dont work on weekends either

[gleaming ruin]

Okay okay im enjoying playing AL now hahahaha 😂 🤣 😂

Im really really enjoying i might top up hehe 😅

[wicked nexus]

Patience, @gleaming ruin I needed 2 months to remember my real old acc name XD

[fading saddle]

What is this

[plucky sonnet]

Wha? Hah.

[sinful yoke]

restart the app

[fading saddle]

Same thing happened

[limpid rapids]

I have the same issue

Restarting doesn't work

[fading saddle]

Yea

[sinful yoke]

restart your device then, I believe that works as well

besides, why are you trying to login?

[coarse cipher]

Images arent loadin for me but i keep gettin error 99

[plucky sonnet]

[sinful yoke]

that is corrupted files then

I suggest waiting till maint is done

[fading saddle]

Ok

[limpid rapids]

When is maintenance?

[sinful yoke]

its literally right now

#game-news

[limpid rapids]

Oh okay

[sinful yoke]

it lasts 4 hours so 3 and a half more

[limpid rapids]

Oh rip. Ill be in the hospital in that time

~~My ships 😭 ~~

[sinful yoke]

well thats 20 more hours to do missions

at least its not 8 right

[terse cargo]

rip

[sinful yoke]

dont login during maint

[terse cargo]

ok

[woeful stump]

Had the error 99 happen too,as a side note I need to figure out how to get my yostar acc and twitter linked to my main acc,accidentally linked them to starter accounts when I moved devices

[sinful yoke]

did you bind it originally?

im assuming yes, in the settings right?

[proper cairn]

Also got error99 here

[sinful yoke]

please stop trying to login during maint

[proper cairn]

[dusty turtle]

Too late lol

The text turned into chinese syllables

[sinful yoke]

[dusty turtle]

Hello again tho lol

[astral garden]

[dusty turtle]

XD

[sinful yoke]

[dusk stone]

Poor tech support lol

[sinful yoke]

please stop trying to login during maint

please

[dusk stone]

please

[sinful yoke]

unfortunate I am willing to keep repeating myself for 4 hours like a bot

[granite lion]

/lockdown 3h

[pale pagoda]

tech-support got temporarily locked down.

[granite lion]

Don't try to login during maintenance
All the error codes and issues you see are due to it

Game will work properly when servers actually start working

Yes, that includes period after pre-download is available, just wait until servers are actually up and running and maintenance is officially finished before reporting any issues

[granite lion]

/lockdown

[pale pagoda]

tech-support lockdown got lifted.

[bitter badger]

When im trying to log in the game with VPN, I see network connection down (connection reset) error. What does it mean?

[carmine hedge]

I think I might've lost my account, any way to recover it?

[deft talon]

Infinite loading screen. Wat do?

[spring grotto]

@bitter badger Try resetting your device and network and/or using a different network to see if that solves the issue
@deft talon ^ Same as above as it's most likely a network issue
@carmine hedge Did you have it bound? And how'd you lose it?

[winter forum]

So I haven't been able to make progress in this meter for the past few days. Looks full but wont let me progress to the next stage, am I missing something here?

[carmine hedge]

Er well

I think i had it bound

I uninstalled the game

But when i logged in using my FB/Twitter it just gave me a new account

[spring grotto]

@winter forum You finished all your quest so at this point you're waiting for a paired commander to finish their end of it so ya'll can finish the event together

[winter forum]

Ah, so I guess that's as far as I'll get for it then lol

[spring grotto]

@carmine hedge Did you make sure you choose the correct server? Accounts stay on the server that they're created on (e.g if you played on Sandy before, log into Sandy instead of Washington)

[carmine hedge]

And I really don't want to lose it, I spent some money on it

Yes, I always go back to the same server

It's on Lexington server

[spring grotto]

Can you try logging into all of them to be sure? And as well, make sure you're using the correct FB/Twitter accounts if you have multiple of them

[carmine hedge]

I am using the correct account, and I used my new account to check if the account is still there, and it is

[spring grotto]

Sounds like it might've not been bound then. But we can check that if you have your UserID from the original account. It's a long string of numbers that would've been found in your profile in game

[carmine hedge]

Please do

My account's name is Techno, Level 73

[spring grotto]

So do you happen to have the UserID? The string of numbers?

[carmine hedge]

No, sadly

Is there any way I can check?

[spring grotto]

Unfortunately there is not w/o being logged into the account, sorry to say

[carmine hedge]

So is my account lost forever?

[spring grotto]

But if you don't happen to have it and none of your bind options are working, you'll need to send an email to customer support so that they can check on it for on the backend. They'll also be able to help recover it if need be

[carmine hedge]

Wait actually

I think I might have it from about a year ago when i sent it to my friend

Might take a while to search for it tho

Hold on

[subtle spoke]

Sorry to enter all of the sudden but what does server down mean?

[spring grotto]

It should either mean that there's server maintenance (which that has ended already) or there's a network issue. Have you tried restarting your device and possibly your network? Or using a different network if possible?

[subtle spoke]

I'm gonna rese then, thanks for the info dude

[carmine hedge]

Well I searched and no luck

[spring grotto]

Darn. Okay. Well unfortunately at that point, you'll most likely need to contact them via email so they can check on your account for you on the backend

[carmine hedge]

Alright, I appreciate your help though

[subtle spoke]

Thanks man it worked

[carmine hedge]

Thanks a bunch

Also uh what's the customer support email?

[spring grotto]

@subtle spoke Good to hear and no problem at all
@carmine hedge No problem at all and nope it all gets solved for your

and the email is [e-mail]

[worldly ravine]

whenever i try to update al it just keeps repeating the first step it never progresses beyond 1/47

[spring grotto]

That error is usually due to your connection to the update server being on the weaker side. Try restarting your device and possibly your network. Or using a different network connection if possible

[worldly ravine]

hmm alright imma try that

[sand haven]

I lost my account again. This time I linked it to the mail and and everything was reset again! Technical support mail has stopped responding to my reports. And now what i can do?

[remote pulsar]

It wnt move

[spring grotto]

@sand haven Where did you bind your account at?
@remote pulsar That's a connection issue. Try restarting your device and possibly your network. Or using a different network connection if possible

[wind token]

How to remove the tag for units from previous challenge quest season?

[spring grotto]

What do you mean by tag exactly?

[sand haven]

I linked an account with yostar

[spring grotto]

Okay. And where did you bind at?

[smoky dune]

I lost my account can somone help me ?

[austere mulch]

Why i cant unbind FB?

[hoary elk]

Can't unbind urself

[austere mulch]

So ,one step, i must send email cs for unbind right?

[hoary elk]

Ye

[smoky dune]

can somone help me i lost my account is bind on twitter

my azur lane is already uninstalled

after i download it just missing

[spring grotto]

Did you bind your account in the settings menu back when you were logged into the account?

[smoky dune]

i bind on twitter

[spring grotto]

But did you bind to Twitter in the settings menu in game? When you were logged into your account

[smoky dune]

idk it was long ago about 3 mouth i gues after i uninstall azur lane

[carmine hedge]

I think I found my account's UID

[smoky dune]

did my account can stil back ?

[teal solar]

Hello! I wanted to ask something, how much time it takes to support answering an email? I stopped playing the game a long ago and I wanted to play again, but I changed my device, so I went to my old device to try to link my account to Twitter, Facebook or yostar so I can transfer it to my new device but when it tries to update it says "Failed to download file:[4]", I tried cleaning cache, reinstalling the apk as an update to not lose my data, etc, but it wont update so I don't know what to do, I have all my account info such as my commander name, level, starred ship and even days since last login because my girlfriend has me added as a friend and I can send all that info :c I'm very sorry for this huge paragraph

[spring grotto]

@smoky dune Well if you did have it bound to Twitter, follow steps 4-5 on this image. And be sure to pay close attention to number 5 https://imgur.com/roy6tih

[carmine hedge]

So I was trying to bind my FB account to a different account and a message popped up saying that FB account is already binded to an accpunt and then gave me a UID

Could that be the UID of my lost account?

[spring grotto]

@teal solar Update 4 is almost always a connection error. First try restarting your device and possibly your network. Or using a different network connection if possible

[smoky dune]

@spring grotto i login with twitter but it just start a new account

my old account is just missing

dunno where

[spring grotto]

@carmine hedge Unfortunately not, that's just a error code

[hoary elk]

Wanna me check? @smoky dune

[spring grotto]

But if it did say that the FB is already bound, that's odd

[carmine hedge]

Yeah

But when i login is fresh

Im gonna try again

[smoky dune]

@hoary elk how ?

[hoary elk]

Ur server name and ign r sufficient

[teal solar]

Oh, okay, I'll try that then now and I'll use my mobile network if needed. Thank you for the help, if it doesn't work I'll write here again if there is any other solution 😁 🙏

[smoky dune]

LastOrder on Washington server

[hoary elk]

I'll check

[smoky dune]

lvl 70 with profile U-81 i gues

@hoary elk found it ?

[hoary elk]

Dis one?

[smoky dune]

yup

[hoary elk]

Well, still available

Dat tutorial eats time

[smoky dune]

but when i login with twitter just start new one

[hoary elk]

I just help to check it, i can't rly help with binding fb or twitter

[smoky dune]

it's ok

if i cant get back my accout prob i just wont play AL again

[spring grotto]

Well you can get your account back, but if you didn't have it bound (which it sounds like you might not've if your Twitter just takes you back to the tutorial) you'll need to contact customer support for recovery help

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email for customer support if you do need it

[carmine hedge]

I finally managed to retrieve my account

Thanks for all the help over here, I am truly grateful

[spring grotto]

That's good to hear and no problem at all

[hoary elk]

Same, I won't play again too @smoky dune

[smoky dune]

i already email on [e-mail]

[hoary elk]

Just now?

[smoky dune]

yeah

dunno if gona back or not

[hoary elk]

Then wait 1 to 2 weeks

I've been waiting 3 weeks, no news at all

[smoky dune]

well that quite long

[hoary elk]

Tired too

[smoky dune]

just don't want to start from beginning again

i put a lot hard work on that account

[hoary elk]

Ikr

[jolly loom]

Hello. I accidentally logged out of my facebook account, but I can’t log back in because my facebook account no longer works. How can I be?

[teal solar]

I have tried changing and resetting different networks, my own wifi and also my mobile network, and it still says File 4 issue :c

[sand haven]

@spring grotto in game?

[spring grotto]

@jolly loom What exactly do you mean? That your FB account is disabled and you can't retrieve your AL account w/ it?
@teal solar Hm...just to ask, what region are you from? Such as EU, US, SEA
@sand haven Okay. And you used the same email and created a new verification code on the title screen when trying to retrieve your account?

[teal solar]

I'm from Europe, and I ingame server sandy was the one

[jolly loom]

Yes

facebook deleted account and does not restore it

[spring grotto]

@teal solar Okay. Well if resetting and changing your connection didn't work, perhaps try downloading and applying a free VPN and setting it to somewhere like the US just to completely rule out any network fixes. If that doesn't work though, you could perhaps try a file deletion just in case it is some internal file error (but I do doubt that it is). Steps to file deletion are in the pinned google doc in this channel
@jolly loom You'd need to contact customer support via email w/ your account information so that they can check on your account and help you get rid of that old FB bind and recover your account

[teal solar]

Ok, I'll try that, thank you very again again for your help ^^

[spring grotto]

No problem at all. Hopefully it works but if not, just let us know and we'll see if there's anything else we can try

[jolly loom]

and where is the support service where to write?

[spring grotto]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message

[jolly loom]

thank

[teal solar]

I tried the vpn and it didn't work, I'm trying the deleting files one and I can't find "version.txt" I found the other 2, I have the option to show the hidden files but I can't find it

[spring grotto]

Hm....odd. Maybe that's b/c the newest version didn't finish downloading or something, but that's just a guess. Or perhaps that's the reason for the error in the first place, that missing file.

[teal solar]

I was thinking on downloading the game in my new device and copying the version.txt file

[spring grotto]

Hm...I've never tried that or head of someone trying that before so I can't vouch for it personally

[teal solar]

Sadly it didn't work ^^"

I guess I can't do anything until I get a response from support, I wrote them 4 days ago, I can only wait for now

Thank you for all your help ^^

[spring grotto]

No problem, hopefully it all gets worked out for you

[proven solar]

Hello, new to channel, game and chat. Rerun: the pursuit of graf spee event keeps saying “event has ended” even after download, sound settings update. Please help.

[sand haven]

@spring grotto Of course, when I attached it to the mail, I specifically checked the input with the mail and everything worked fine, but not today after maintain

[spring grotto]

@proven solar Can you screenshot the message please?
@sand haven So you put in your email on the title screen, generated a new verification code, and logged in w/ that new verification code? In that case, you just need to choose the correct server as your account stays on the server that it's created on

[sand haven]

@spring grotto I know and I am on the right server, but all progress just disappeared and it all starts with training

[spring grotto]

Do you have your UID from the account?

[sand haven]

How?

[spring grotto]

It's a long string of numbers that would've been found in your profile in game while you were logged into the account

[sand haven]

Well, no, I didn't record it

[spring grotto]

Okay. It would've just made it possible to check if the bind on your account is set correctly to be sure. But if you followed all the correct steps and it still puts you in the tutorial, the only thing we can really suggest is to just double check the email as that's a common issue w/ some players using the incorrect email, and perhaps trying all the servers as well just to be sure

[gritty snow]

hey help me i got trouble i cant get in to the game after MT

and i just do the reinstall still not working

[stray osprey]

that was confusing

[spring grotto]

What happens when you try getting into the game exactly?

[gritty snow]

its stuck on checking new updates

i have lot of space.. and great network but still stuck on it

[sand haven]

@spring grotto Look, I already lost one account due to the old failure alone, I created this account at the request of yostar so that they could transfer the old account to the new one that was already linked, but I never received any more replies from them. The old account was on the "Sandy" server and I checked it, but there was nothing there either. I have only one mail, which is associated with games, etc.
I just don't really know what to do.

[spring grotto]

@gritty snow Checking on updates is a network issue, in one way or another, even if your network is working. Try restarting your device and your network if possible. Then maybe trying a different network connection if possible firstly to see if that solves it.
@sand haven So wait, you created this account (the one that you bound and we were discussing) to retrieve your old account?

[gritty snow]

and that just exactly what i do before i teinstall the game

*reinstall

and i was thinking maybe the server is eror due MT or something..

[sand haven]

@spring grotto yes, btw I've managed to find UID: 68962634

[spring grotto]

Okay. And is that the UID of your original account or the account that Yostar needs to retrieve your original account?

@gritty snow Perhaps try using a free VPN on your connection. B/c for some reason or another, your network is not connecting w/ the update server, hence why you're getting stuck at "Checking for updates"

[sand haven]

The second one, that Yostar asked Me to create

[spring grotto]

Got it

/checkbind 68962634

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Oct 10, 2019, 3:17 PM

[spring grotto]

Okay. And it seems like it wasn't bound. And just to confirm, are you still logged into the account or no? If not, that's okay as you just need to create a new account, go to the settings menu and bind it, then send that new account's information to support so that they can move the bind over from the new account over to your original one so that you can log back into it

[sand haven]

I hope they will answer me -_-
Anyway, thank you

[gritty snow]

@spring grotto yes it works thx u verymuch such a life saver

[spring grotto]

No problem at all

[carmine hedge]

Zara animation on l2d not working

The stroking one

[proven solar]

@spring grotto

I apologize for the delay, was running errands @spring grotto

[spring grotto]

Hm....

Can you perhaps try restarting your device and clearing the game's cache? Just to try out those simple steps firstly

[proven solar]

Ok

[azure oriole]

Any idea what I can do about the fact that the game didn't update for me and I just spent 30ish cubes trying for spee only to find she wasn't in the pool yet?

[spring grotto]

You shouldn't have been able to enter the game w/o the update. It should've kicked out you and then prompted to download the update

[azure oriole]

I agree.

I saw this when I came in and was excited, ship girl I didn't have.

Then I asked the en page why I couldn't find the event

[proven solar]

@spring grotto still unable to participate in the event, even went as far as logging off/in on both devices, cleaning caches and update sound settings

[azure oriole]

I did a lot of stuff before logging out and back in to get the update, I completed overnight commissions, finished a cat box, collected coins, ect. So I never assumed I didn't have the update until the en discord told me to update because I couldn't find the event.

[proven solar]

@spring grotto is there a glitch with the Rerun: The Pursuit of Graf Spee event? Still was able to build her, still not able to do the event

[spring grotto]

@azure oriole I'm not sure then as that's the first I've heard of it. But as well, the event isn't in the War Archives. It's on the main screen.
@proven solar Not that we've assistants have heard of. This is the first

[proven solar]

@spring grotto Resolved the issue. Had an active battle before maintenance. Once it was completed, able to access event map

[azure oriole]

@spring grotto which is why there's a picture of my home screen that I shared with en

[spring grotto]

@proven solar ah, I see. Well that's good to hear you solved it
@azure oriole well if it truly didnt download the update, not sure what to tell you unfortunately. You could try contacting customer support via email and explaining your situation to see if there's anything they can do but there's no guarantee

[azure oriole]

@spring grotto I appreciate your patience, I'll have to try my luck. It's just strange I've never had this issue happen before.

[iron salmon]

Commander recruitment is stuck at phase 20 with no option to continue on to phase 21. Ive completed the kill 500 enemies, but my points are at 500/550 with no way to get any more. Is this intended to be an uncompletable task of getting all 30 rewards or am I just missing something?

[sinful yoke]

you are missing a returnee partner

[iron salmon]

There are no other options i can click or select to recruit anyone else's ID number.

[sinful yoke]

a returnee has you select your UID

[iron salmon]

And that wasnt communicated very well at all in this mini event.

[sinful yoke]

its in the help notice its just much more spread out

[iron salmon]

So now Im out the rest of the rewards because the information is not only unclear but also "much more spread out" cool. Good to know. I'll be sure to pass that on to my other friend who is stuck at the same point without knowing why. Im sure they'll be thrilled to finally know why.

[sinful yoke]

help notice cant leave any stones unturned

so it return it probably misses the direct point

[errant olive]

Uhh Hello.
My phone was stolen and I didn't binded my account. Is there some way to retrieve it?

[median needle]

do you remember your uid and/or your username and what server you were on?

[errant olive]

Lexington

And the name was: yourmum

I know it's weird

[median needle]

ok. send support an email and they'll be able to help you get your account back.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[median needle]

tell them your username and what server you were on and they (should) give you instructions on what to do next.

[errant olive]

Thanks

[shy rivet]

Hello. I abandon the game for some time, but now decided to return. But i can't login to my account. But before when reinstalling the game there was no such problem. I played before the interface update and heard that at that moment there were problems with accounts. Сan you please help me?

[opaque forge]

Hi I need help I lost my account even if it was binded with my FB. What do I do???

[echo heath]

You have your account bound to facebook and you successfully logged in with facebook but still don't have your account?

[sinful yoke]

@shy rivet did you bind the account

[opaque forge]

Yes

[sinful yoke]

have you tried logging in at the title screen?

[shy rivet]

@sinful yoke I thought yes, because before I went to my account, but now a new game just starts

[opaque forge]

Yes

[sinful yoke]

@shy rivet did you try logging in at the title screen yet as well?

@opaque forge can you try logging into all servers? you dont have to login to fb everytime just change the server at the bottom

[shy rivet]

@sinful yoke yes

[sinful yoke]

can you also try all servers?

[opaque forge]

Worked Thank you!

Feel dumb, but I didn't have the character icon in the server list.

Anyway It fix 🙂

[sinful yoke]

they dont show up when you first login

[tender fiber]

I have been playing Azur lane for over a year now and I have used a lot of different internets to play it on, just recently when on mobile data some of the time I get this message.

Why am I getting this and is there anyway to remove this message?

The only solution I have found was to go to WiFi or use my vpn

[echo heath]

That's the way to get around it

[tender fiber]

Is it a bug? Or is my cell provider being actively blocked by Azur lane?

[echo heath]

Don't think we're actively aware yet why it's happening, but there are issues with providers apparently.

[tender fiber]

Ah I see, that's unfortunate, but thank you for the information

[spring grotto]

As well, just to gather some information, what provider is it that you're having issues w/ and what region are you located from? Such as EU, SEA, USA

[tight ocean]

I purchased a box of gems 10 days ago and I received a second charge at 4am last night that i did not do, who do i contact

[spring grotto]

Did you receive those gems or none?

[tight ocean]

none

i did get the gems i bought 10 days ago

[tender fiber]

I have myfamily mobile, it is through T-Mobile

[tight ocean]

they have seperate order IDs

[sinful yoke]

oh ya toaster I got a log for one of them

I forgot to give it to staff since like none of them logged in

[spring grotto]

@tight ocean Okay. First attempt to refund from your respective app store to see if they'll approve the refund firstly. If they don't, please contact customer support at that point and let them know as such
@tender fiber Got it. Thank ya

Was that one T-mobile as well, Kawa?

[tight ocean]

ty

[sinful yoke]

no its not provider based

[shy rivet]

@sinful yoke when I tried to remember the account name, I accidentally created another with a different name on this FB account

[sinful yoke]

it was mota

@shy rivet have you tried logging into all servers?

[shy rivet]

@sinful yoke yes

[sinful yoke]

do you possibly have the uid of your original account?

[shy rivet]

@sinful yoke what is it?

[sinful yoke]

its a string of numbers that is located on the screen where you change your secretary

[shy rivet]

@sinful yoke from the old account no, but i remember server and nikname

[sinful yoke]

did you possibly bind it to twitter/yostar/ or a different facebook?

[shy rivet]

@sinful yoke no

[carmine hedge]

I'm switching emulators but I'm having a hard time signing in via twitter

pushing twitter button crashes the app in both bluestacks and memu

tips?

[sinful yoke]

can you try enabling developer mode, turning it off, then try to login again?

@shy rivet contact customer support and make sure to give them your username and server

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

enabling ADB in bluestacks didn't appear to fix the problem, and neither did disabling it and then trying again

[sinful yoke]

is that the same thing?

[carmine hedge]

hm?

[sinful yoke]

it should be in the settings of the emulated phone not the emu's settings

[carmine hedge]

ah, one sec

unfortunately, bluestacks doesn't appear to have the necessary settings thing to tap a whole bunch of times

also enabling ADB in bluestacks doesn't make the developer options appear in the emulated phone's settings app

[sinful yoke]

hmm, maybe the phone is outdated

[carmine hedge]

I doubt that's the issue since it appears to be a custom modified settings app

[sinful yoke]

strange

did you bind to yostar at all?

[carmine hedge]

I didn't, my account is bound to twitter

[sinful yoke]

if you cant login to another device (and bind to yostar preferably so you can play on the emu) then you'll have to contact customer support to see how they can help with the client

[carmine hedge]

I created my account before binding to yostar was a thing... is there a way to transfer the bind from twitter to yostar?

[sinful yoke]

there isnt, theyre different things so to get a yostar account you'd have to be able to login

[carmine hedge]

well it works on my phone, I'm just trying to set it up on the emulator

I can log in but not on this particular emulated device

[sinful yoke]

can you try creating a yostar bind on the phone? you do it in settings just like binding

[carmine hedge]

interesting, it says it'd expire in 30 minutes but it counted down 30 seconds

[hoary elk]

Nah, it expires in 30 mins

[sinful yoke]

never any less or more

[carmine hedge]

then what's it counting down to?

[sinful yoke]

its possible theres an extra space if you entered it wrong via copy paste

to when the code expires

[carmine hedge]

why's it counting down from 28 tho?

goes to 27, then 26, once a second

[sinful yoke]

I believe you're looking at the time you can send another code

[carmine hedge]

ah, thanks.

anyway binding to yostar worked, I just find it frustrating that twitter button still crashes the app

feels like a workaround more than a fix

[hoary elk]

Ye, yostar easier

[sinful yoke]

it is a workaround

not a fix

the fix didnt work for you

[carmine hedge]

I can't be the first person who encountered this issue though... this was a fresh install of the emulator

[sinful yoke]

if you were then I would be asking a lot more questions

[carmine hedge]

nobody who uses this emulator would be able to implement the suggested fix

[sinful yoke]

you're the only one whos never been able to access developer mode so far

[carmine hedge]

that's really strange, since this is a fresh install of the emulator

[sinful yoke]

very

the only way to get around it would be this workaround or contacting support but we have no records of a fix from support or how they address it

[hoary elk]

I think de dev missed my email, or just too many loads?

[sinful yoke]

when did you send an email?

[hoary elk]

17 September

[earnest gust]

any suggestion to help recovery account?

[sinful yoke]

@hoary elk try sending a follow up but they have had backlog for a long while

just reply to your original email to bump it

@earnest gust what happened to it?

[earnest gust]

i played Azur lane last year

now i changed the phone

[sinful yoke]

did you bind the account?

[earnest gust]

i think i might not

[sinful yoke]

do you have the uid by chance?

[earnest gust]

yes

My id Haruka24

[sinful yoke]

uid is a string of numbers

[earnest gust]

oh

i think i don't have it anymore

i only remember my account name

-_-

[sinful yoke]

[earnest gust]

i had it before

[hoary elk]

Dis is my second bump, is it alrite?

[sinful yoke]

can you check your social media's apps and permissions to see if azur lane is there? @earnest gust

@hoary elk when did you first bump it?

[hoary elk]

27 September

[sinful yoke]

they were on holiday then

[hoary elk]

It's not from 1st August?

[sinful yoke]

[hoary elk]

1st August to 7th August

[sinful yoke]

whats that time length for?

[earnest gust]

my phone's memory was full

[hoary elk]

holiday

[earnest gust]

so i deleted all my pictures

now i'm sad

[sinful yoke]

that was october

[hoary elk]

Oops

[sinful yoke]

I think then was the weekend hold on

27th was a friday in PST which is the weekend in china

[hoary elk]

So de bump is useless if we send it when dey in holiday?

[sinful yoke]

yes because staff arent working on emails then

[hoary elk]

Then now is fine?

[sinful yoke]

yes

[hoary elk]

How many staffs working on email?

[sinful yoke]

I do not know

not enough though

[hoary elk]

Shud I include my original message?

[sinful yoke]

you're supposed to bump by replying to your original message so it keeps all the info in about the issue and how long its been

[hoary elk]

Ahaa, I see

Wait, bump is reply to my email again, rite? @sinful yoke

[keen raft]

[sinful yoke]

yes it is

[hoary elk]

But it goes to new email

I wonder how I bumped it

Oh, nvm

Works

But doesn't it normally counted as newer email if I bump it?

Looks like I gonna wait another month

[sinful yoke]

older emails have priority

im not sure how they do it but they can tell

[hoary elk]

Never use email so dun rly know

It seems dat not including ur original message is big mistake

Is it OK to send it out of their working hour? @sinful yoke

I mean, now is out of their hour

[earnest gust]

last year we could login with Game center's account?

before they update

[hoary elk]

Dunno, I just played 3 months ago

[sinful yoke]

@hoary elk yes but they might take a little longer to respond

@earnest gust it was not possible

[hoary elk]

Unn, I see

[stone orchid]

I can't move me ship for some reason, I reconnected and that happened can do everything else though

[echo heath]

try restarting the app

[stone orchid]

Thx

[paper moon]

I lost my old account because i think it was because i didn't open it and lost the data i did bind it to twitter and facebook but couldn't get them back can you guys please help me thanks

[carmine hedge]

it will not allow me to disconnect my old accounts from the account screen

the accounts themselves are long deleted and I'm about to port over to another device, but its not allowing me to change the accounts.

[spring grotto]

@paper moon So you did have it bound to FB and/or Twitter?
@carmine hedge What accounts do you mean? Your social media accounts?

[paper moon]

Yes

[spring grotto]

Okay, you just need to follow Steps 4 and 5 only from this image here to retrieve your account. And pay close attention to step 5 regarding server https://i.imgur.com/roy6tih.jpg

[earnest gust]

anyway to retrieve account from last year?

[spring grotto]

Was it bound to FB, Twitter, or Yostar?

[earnest gust]

i think i didn't bound it

[carmine hedge]

@spring grotto yes, bound to fb and twitter, both were yeeted so I'm trying to remove them

[earnest gust]

i just did what FAQ on app suggest me to do

bound to FB

[spring grotto]

@earnest gust Hm...and do you have the UID from the old account?
@carmine hedge Alright, if you don't have access to those social media accounts now, you'll have to email customer support directly so that they can manually remove them for you

[earnest gust]

and give them information

[sinful yoke]

no he dosnt

[carmine hedge]

@spring grotto alright, thank you!

[earnest gust]

alright

i'll wait and see i guess

[abstract portal]

How long does it normally take to hear back about account recovery?

[gray anchor]

Any help on this. Keep getting that error while it is installing, then the loading crashes. Since the install size is 150mb usually, I assume it didn't install fully given the 1.2gb download

Already tried using a VPN, no VPN, and with adguard on/off

[sinful yoke]

@gray anchor 8-13 business days estimate right now

[gray anchor]

Wrong person 👀

[sinful yoke]

@gray anchor that is a corrupted install, can you try reinstalling?

[gray anchor]

I have a bunch of times

[sinful yoke]

sorry, I have been fat fingering everything

[gray anchor]

Btw, it's a fresh install

[sinful yoke]

make sure all files are completely wipes from your phone

[gray anchor]

Had the game uninstalled for a few months

[sinful yoke]

@abstract portal estimate right now is 8-10 business days

[median needle]

are you sure you have enough storage for it to install?

[gray anchor]

Android reporting 32gb free

I'll try making sure everything is deleted

There was a doc, right?

[median needle]

for?

[gray anchor]

What kawaakari said about having all files deleted

[median needle]

kinda. it's used for deleting specific files but it gets you to the same place.
"using a file explorer, navigate to Android > Data > Com.yostaren.azurlane > Files..." if you want just delete the whole "Com.yostaren.azurlane" file.

that should wipe the game entirely from your phone. be sure to clear your cache for the game as well.

[gray anchor]

gonna try that

deleted the /file directory in there and it gave me a black loading screen after the yostar/manjuu screen

didnt wipe cache though

nope, didnt work

only option is to try w/ regular data...

those APK sites/apps tend to have EN versions, right?

[sinful yoke]

yes

[gray anchor]

might try that

other option is to see if cell data would work, but need to make sure im still on an unlimited group plan =/

[cosmic needle]

hi, where can i report this http://puu.sh/EreJe/cf3bcfb402.jpg

(the MISSON)

[sinful yoke]

bugs go in #bug-reports

[cosmic needle]

thanks

[gray anchor]

well, even qooapp failed to install it

wonder if its cause of android 10?

[median needle]

probably. ik the game isn't optimized for android 9 yet so i doubt it's optimized for 10.

[fickle rock]

Is there a way to clear the cache in iOS?

[sinful yoke]

there is not

[fickle rock]

Ah ok

Only way is to reinstall huh

[plucky sonnet]

What?

[sinful yoke]

restart the app

[dark furnace]

Broccoli

When you click on Spee event. My friend made a screenshot

#bug-reports · Oct 11, 2019, 8:44 AM

[normal wolf]

Ahoy ppl do any1 know that what is going on with the Eu support? They didnt answer my email at all for 5 days :/ FeelsBadMan

I read that here before they were on a holiday or something, but actualy nothong happend since then xd

[keen harbor]

I believe the current estimated response time is 8-10 days? I sent an email like 7 days ago and haven't gotten a rely yet either 😦

[normal wolf]

I see, thats kinda sad but if i can restore my account then it ll be worth it

Btw thanks the response ^^

[keen harbor]

just passing along what I read yesterday. I also hope I can get my account restored

[wraith grove]

the game is stuck here
i restarted the app and the device
same problem
i m used to have this problem from time to time and restarting the app/device useally fixes it
but now i can't

[paper pollen]

The links leading to the privacy policy and term of service don't work

All I got is 404 error

Or is this a problem on my end?

[ebon cypress]

Hi guys my friend lost his account.

He binded it with his twitter

When he reinstalled azur lane, it prompt him to a new game.

He chose the server where he had progress in

[spring grotto]

Make sure they're using the correct Twitter account if they're sure that they bound it. And do they have the UID from their original account?

[errant olive]

Hello
My phone was stolen and my account wasn't binded
IGN: yourmum
Server: Lexington
Commander Level: 51
Is there some way to retrieve it?

[spring grotto]

I believe you were helped yesterday, were you not? and asked to send an email to support to recover your account?

[errant olive]

I oh

I forgot that I send it

My bad

[spring grotto]

No problem at all

[errant olive]

I guess I'll have to wait

[pure finch]

Hey, i ask one of your Mods, once before but he didnt reply since about a week.
I thought i might ask again,
can some members of the community servers get like a rank, so that the community knows the people to talk to, if they got a problem but arent good in english.
It would be nice if you guys can reply me.
you can write me an dm or you can find me most of the time on the german community server (Co-Admin). ^^

sry for bad eng. -.-'

[outer herald]

@pure finch is this related to any issues you're having in the game at all?

[pure finch]

this is for the community, not for me

^^

[spring grotto]

In all honesty, you might get a better response in #discord-feedback as that's a good place for suggestions regarding this Discord server. And what you're suggesting sounds like a Discord suggestion

[pure finch]

ok thx ^^

[edgy night]

help, I'm stuck with this

[spring grotto]

Most likely a file error. But firstly, try restarting your device and clearing the game's cache as well as trying a different network if possible. If none of those work though, it's probably a corrupted install which would require a reinstall if your account is bound or a file deletion if it isn't. Steps to file deletion can be found in the pinned google doc in this channel

[edgy night]

Restarting my lan and bluestacks indeed help, cheers

[spring grotto]

Good to hear

[hollow wolf]

Hey if I lost my account but could provide a receipt of purchase, would that help me get my account back?

[echo heath]

Did you ever bind your account? If you did, you can log-in with that bound method on the landing page of the app.

If you never bound your account, you can send any valid information about the account you have to customer service.

[hollow wolf]

Alright... I'll try that again.

[kindred surge]

I just bought the Summer water park theme in the Dorm shop, but it seems it gave me only 1 of "Restricted pool area", "Beach Chair" and "Unrestricted Pool area" instead of all of them. Applying the theme also seems to not place all the items that I did get.

Or am I just dumb and do you get only one of all the items in the theme and need to seperately get the missing pieces?

[spring grotto]

If you're referring to the "One-tap purchase" option, that's correct. It won't purchase duplicates

[kindred surge]

Gotcha, thanks!

[uneven belfry]

Hi I submitted a email 3 weeks ago. Is there a way to contact someone besides email? I don't have my uid and 3 weeks is a long time with no response.

[spring grotto]

There is not, sorry to say. Staff request that all support inquires go through their email

[uneven belfry]

Ok welp guess I'm jumping ship on this game. Since can't get any help then.

[spring grotto]

Well support does have a backlog and they were recently out of office for a week due to holiday observation. So they will take some time to reply. We unfortunately can only say that if it takes over 8-12 or so business days to send a follow email to them.

[uneven belfry]

So wait another week then send another email then wait 2 more weeks for a response.

[spring grotto]

Along those lines, yeah. If you don't receive any response, send another email to support as a response to follow up w/ them and act like a bump for your original one.

If it goes over the estimated business days response time, send them another one regarding your issue

[uneven belfry]

Not trying to be a dick just you guys need to get better or fix the customer service side. Was a fun game but just difficult to get any help. Not gonna pursue this any farther.

[sinful yoke]

yostar cn is hiring for en cs whistles

[uneven belfry]

How much do they pay and can I propritize fixing my issue then helping others?

[tiny elk]

hi @river sedge quick question how do i check what happen to my gems? i bought the most expensive gem pac on 9 oct and remember still having alot of gem left but when i just log in i found out i am left with 145 gems only is there a way to see what happen to my gems??

[ebon cypress]

Hi so this is regarding with my friend's account.

He only has one twitter account and unfortunately, he does not have his UID.

Is it still possible tho for him to recover his account?

[echo heath]

Did he have the account bound to twitter? (or any other method?)

[ebon cypress]

He used his twitter

To bind his acc

He never unbounded it tho before losing his acc

[sinful yoke]

@tiny elk you need to contact customer support

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

If he never unbound it, he should be able to log-in with twitter on the start screen.

[ebon cypress]

But weird thing is

It brought him to the tutorial

[tiny elk]

o ok sry sry

[sinful yoke]

make sure to login to the right server

[ebon cypress]

Well he did login to the right server

He gave me his UID

New UID*

[sinful yoke]

did he try logging into all servers?

[ebon cypress]

I was able to find his new acc

We play in the same server

Hmmm I will let him try to login all servers

[echo heath]

Right, but that isn't his old account.

Just have him try them all, many people forget which one they were in.

[ebon cypress]

It will be weird if his progress is in another server

We play in the same server which is Lexington

[sinful yoke]

it would but its worth a try

[ebon cypress]

Plus he is in my friend's list...

Well I guess

Wouldn't hurt to try

[sinful yoke]

its likely he never bound his account or bound it to facebook/yostar and doesnt remember

or possibly the wrong twitter account if he has multiple

[ebon cypress]

He did not bound his acc om fb or yostar.

Just his twitter

He only has one twitter acc

Anyways I told him to contact customer support

[sinful yoke]

he does not have any screenshots of his uid 100%?

[ebon cypress]

Nope he doesn't

[sinful yoke]

then waiting for cs to respond is last resort

they can recover accounts so no worries there, but it will take some time

[ebon cypress]

Oh that is great to hear

Thanks!

[torpid geode]

Is this microsoft tech support?

[sinful yoke]

very much not

[torpid geode]

I prefer the Indian one too

Darn it

Well I'm off take care

[gray anchor]

@uncut osprey sorry but was searching through some posts to see if anyone found any solutions. are you still unable to get the game up on android 10?

[uncut osprey]

@gray anchor I just went for the most brute force method and swapped phones.

[gray anchor]

lmao, if it works, it works

[uncut osprey]

[gray anchor]

idk if my old m9 will even get up and running. might try an emu if that can run it =/

[uncut osprey]

Azur isn't that hard to run anyways

[gray anchor]

more worried about it blowing up

[uncut osprey]

Oh

[spring pine]

Anyone know why my game isn’t loading? I tried logging in multiple times but anytime I’m at the loading screen I click start and it just exits the game. I don’t know what to do at this point

[sinful yoke]

it crashes?

[spring pine]

Yeah

[sinful yoke]

what phone model do you have?

[spring pine]

Iphone 7

[sinful yoke]

huh

it does have the bare minimum ram to run the game

have you tried restarting your phone?

[spring pine]

Yes

[sinful yoke]

a reinstall?

[spring pine]

Oh wait

I just signed into my twitter account a second time and it is working now

[sinful yoke]

oh alright!

[spring pine]

Idk why that was happening

[sinful yoke]

no idea, glad you’re in though

[spring pine]

Thanks tho

[gray anchor]

well, old phone works. but its as slow as molasses

[sinful yoke]

that comparison always

always gets me

[gray anchor]

i dont hear it nearly enough anymore lol

[heavy tapir]

is there anyway i can change my password? when ive linked it to a yostar account

[sinful yoke]

2nd factor password?

[heavy tapir]

no, i guess I've never set that up. I just have it linked to me email. I honestly havent uninstalled the app in forever, and I can't remember if theres a password...

[sinful yoke]

it uses a generated code

[heavy tapir]

oooo

[sinful yoke]

you just enter your email and it will send a code through the email for you to enter

[heavy tapir]

got it

thank you

[reef dew]

You can log into your google account on bluestacks to continue your progress on PC, is there any way to do this on an ios account?

[still mesa]

Is there any way to recover a non binding account?

[verbal python]

What do i do here? ^

Im from global server

[sinful yoke]

restart the app

@reef dew you must bind your azur lane account to access it on any device

@still mesa are you 100% the account was not bound?

[still mesa]

yeaa I think, because when I tried to log in through my facebook or gmail, it started on the tutorial again.

[sinful yoke]

did you try logging into all servers?

[reef dew]

@sinful yoke sweet thanks.

[still mesa]

yep

[sinful yoke]

do you have your uid possibly? @still mesa its a string of numbers

[still mesa]

sadly, no :((

But I still remember some information about my account like my name, last event played, and first character

[sinful yoke]

when you bound the account, do you remember binding in settings or on the title screen?

[still mesa]

nope, and I didn't bound my account.

I thought back then that if I still have my phone, the game will remember my account

[sinful yoke]

hmm alright

contact customer support and make sure to include your account details especially username and server

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[still mesa]

ok ok thx!!

[wraith shadow]

Looking up online it has to do with vpns. I dont use vpns

Nor do I cheat or anything so cant see why id be ip banned

And was literally playing this morning so no clue why my ip would suddenly not work

[echo heath]

Try restarting your phone if you're using data

If that doesn't work, try using wi-fi or a VPN

[peak elk]

is this reported yet

[sinful yoke]

yes

also for next time, bugs go in #bug-reports

[peak elk]

oh sry mb

[teal solar]

Is it normal that support isnt answering for a week ? XD just to know how much time I have to wait

[thorn yoke]

can i ask some questions?

I'm just so confused why my phone heat up slightly fast and the battery drain so fast, but when i play jp server it doesn't heat that much and drain batt fast

[gleaming ruin]

@thorn yoke maybe u have set your fps higher i think becauz if u make it higher the higher it will heat up ur phone hehe 😅

Im not sure bro @thorn yoke

Ummm good eves @sinful yoke and everyone in here

Umm @sinful yoke is the techs ready to help us? Or i mean are they on duty already? 😅

[thorn yoke]

it's on the highest rate same in jp

[civic dirge]

Excuse me
My friend is have problem looping update while downloading new data
Anyone can help?

He is playing with nox

[zenith forge]

probably check your internet connection @civic dirge

can you take a screenshot of speedtest.net results?

[civic dirge]

Wait..

Alright thanks he say not have problem anymore

[tired remnant]

hi

i am having a problem. my vote ballots keep disappearing. i get them in missions but they never accumulate - its still on phase 1/45 and 0/200

im on sp3 now, done it at least 16 times, still no change. i nopticed it a couple days ago

[shut owl]

How fun, after resting for 2 months, my account is nowhere to be found :<

[spring grotto]

@tired remnant if you're referring to the mission from the main screen tab, those give you the vote ballots directly and NOT the support points. Those points are only gotten from certificates of support

Support points and vote ballots are different items entirely

[tired remnant]

ok, so im not getting support points then

[spring grotto]

Correct. Support points are only gotten from completing stages and Graf Spees event does not give those certificates of support

[tired remnant]

ok, so which stages give the ballots?

i havent had any for days now

certificates i mean

[spring grotto]

Ch 3-12 from the boss node. And as well, they're still a RNG drop so you're not guaranteed one everytime you complete the map

[shut owl]

Is there other way to contact customer support other than [e-mail], no one is replying to me ? :<

[tired remnant]

oh ok...

so if i redo a stage, i wont get it? only from new stages?

i did 3-4 3 times on hard mode and didnt get anything

[spring grotto]

@shut owl there is not, sorry to say. Support does have a massive backlog so their response time is longer than normal
@tired remnant no, you can get it from the same stages, but it's just RNG if you get it or not

Although I dont know if HM maps give them actually
Edit: yeah, normal maps only. No HM maps

[tired remnant]

ok, well i will just try normal then

i thought something was broken. so the SP stages arent stages?

oh well, they got an email from me earlier, looks like its not a problem i guess

[shut owl]

Oh I see, thankssss, I guess I`ll just wait for another week

[tired remnant]

i will see if i get any from normal stages

[nocturne pendant]

Hello! I've had a problem logging back into my azur lane account for a long while now. It started when I got a new phone and downloaded the game. I don't know if trying to login into my facebook account from the title screen was a good idea because it started the tutorial and I was suddenly connected to the fb account but as a beginner. I know my server used to be Sandy, but even so it kept on being the level 1 beginner account.. I really would appreciate some help, thank you.

[tired remnant]

ok, well i tried 6-4 on normal and i got a certificate of support. thanks toasterstrudel

[echo heath]

@CookieBabe🍪🥛#6824 Try all servers first. Many people forget the server they were really on.

[jade sundial]

hi, I stopped the game 1 year ago and I would like to start again but impossible to recover my account, can you help me?

[echo heath]

Did you bind the account?

[jade sundial]

yes he was linked to facebook and google at the time I think

[spring grotto]

Well there is no Google binding

[echo heath]

Then he can try logging in through facebook on the log-in screen.

[jade sundial]

twitter too

I just tried the twitter and facebook account on all the server but it is all up 1

[echo heath]

up 1?

[jade sundial]

level 1 sorry

[echo heath]

Oh a new account? And you successfully logged in through facebook or twitter?

[jade sundial]

yes

[echo heath]

And you tried all servers?

[jade sundial]

i have google play bill of the time with the account with which i was logging in, so i'm sure it's the right account

yes all the server and it starts again at the beginning of the game.

[echo heath]

Do you have his UID? The string of numbers that's the identifier for the account?

[jade sundial]

no i do not have any more photos of the time with my id

[echo heath]

Does he know the name of the account and server or any other identifying information?

[jade sundial]

I just have the email address with which I connect to the game and invoice number if it can help

[echo heath]

You couldn't have bound the account via e-mail one year ago

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

All you can do is try to e-mail customer service and see if you can provide them enough information to recover it

[jade sundial]

ok thank you

[hoary elk]

[rose sigil]

Dunno if it's a bug or not, but since a few updates on the Play store ago, I don't get any notifications unless I actually open the game, as opposed to how it used to be

[tropic mortar]

i have a question regarding the restricted pool area. where can i find it? in furniture like the unrestricted one? it doesn't show up, do i need the 2cnd floor to use it?

[sinful yoke]

you do not need the 2nd floor to use it

its located in the 2nd tab because its not interactable

[tropic mortar]

hmmm oh found it thanks, thought why doesn't it show up if i use the search option?

[surreal path]

in all my character servers don't appear. I haven't tried it yet @sinful yoke

[sinful yoke]

can you try logging into all servers

[thick plover]

Hello! I have an inquiry. I recently purchased an iPad and downloaded Azur Lane to it. I'm trying to log into my current account that I have on my phone to my iPad. Is it possible to log into my account through my ipad or will I have to use a whole new account?

[spring grotto]

Yepp, it is. Just be sure to follow the steps listed in this image for binding your account on your current device and retrieving it on your new one. Steps 1-3 are for binding and steps 4-5 are for retrieving https://i.imgur.com/roy6tih.jpg

[thick plover]

Awesome!!! Thank you for the help!

[spring grotto]

No problem at all

[harsh moat]

so i cant bind any account to my AL

access token verification failed:100140

[sinful yoke]

can you send a screenshot?

[exotic sundial]

Wheres U-47 for EN version

[sinful yoke]

she is not in EN

[exotic sundial]

When will it be

[sinful yoke]

we do not have an ETA on her release

[exotic sundial]

Will she be released

[sinful yoke]

you're asking the wrong person, I dont see why she would not though

[harsh moat]

@sinful yoke

[sinful yoke]

are you trying to bind another account?

[harsh moat]

Yea

[sinful yoke]

does it use the same email as facebook?

[harsh moat]

no

I can’t unlink it

Since it was my old fb

[sinful yoke]

ah, so

you're trying to bind an account right
not unbind one?

[unborn basalt]

I accidentally bought 3k coins with gems. Is a refund possible?

[median needle]

no it's not. anything bought with gems is permanent.

[subtle wedge]

I legit just deleted my account by accident

[sinful yoke]

what happened?

(accounts arent deleted by the way, dont fret)

[subtle wedge]

I tried to connect with yostar and I don’t know how to get my other account back

[unborn basalt]

I can't get a refund even if the reason is laggy UI? It all happened in an instant.

[sinful yoke]

@subtle wedge did you bind in settings?

@unborn basalt no, there is a confirmation screen and staff are strict about it

[subtle wedge]

@sinful yoke no on the home screen

[storm fjord]

Can my email linked to yostar be changed for my game account?

[sinful yoke]

that screen is meant for logging in

[subtle wedge]

I realized that after

[sinful yoke]

@storm fjord yes, you will have to contact customer support to remove it so you can connect a new account

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[unborn basalt]

I saw a confirmation but it disappeared quickly but okay, I guess ill just blame my phone

[sinful yoke]

their email is above

@subtle wedge do you have any other binds on the account per chance?

[subtle wedge]

I had one with Facebook but it didn’t work

[sinful yoke]

how so?

[subtle wedge]

I don’t know

[sinful yoke]

what happened when you tried?

[subtle wedge]

Entered my usual server and got the tutorial

Omg it came back
I feel like an idiot

I don’t know what in the world happened

@sinful yoke sorry for bothering you

[sinful yoke]

no problem

lots of people dont login to the right servers

[harsh moat]

@sinful yoke i wanna bind and unbind

either way i get the same error

[sinful yoke]

does it do that with yostar as well?

[dim cradle]

One question: Why hard mode is limited to 3 times?

I'm not complaining but I'm curious after checking the pins in #game-feedback

[cedar idol]

Can i ask about how can purchase gems?

[sinful yoke]

@dim cradle just how devs decided to do it

@cedar idol do you need to know how to purchase gems?

[cedar idol]

Yeah.. i just tried to purchase gem sack using smartload but it always said payment unsuccessful, eventhough i have more than enough to buy it

[dim cradle]

I'm just thinking that there must be a reason for that choice

[sinful yoke]

@cedar idol have you tried not using smartload?

[harsh moat]

@sinful yoke yes all 3

[sinful yoke]

unfortunately we dont know much about this error, can you try changing connections and see if that helps?

[cedar idol]

@sinful yoke nope i don't have any cards or app to buy gems i just have my smartload..

[sinful yoke]

unfortunately that may be the reason why, but ive never heard of any issues with smartload

[cedar idol]

@sinful yoke are there many players who buy gems with smartload?

[sinful yoke]

I am unsure

[cedar idol]

Is that so.. thank you

[carmine hedge]

on the 'Exam' portion of the training quests, one of them is 'raise a ship to lv.110' I've done that three times and it still hasn't given me credit for completing it.

nor 'get any bb or bc to level 90' which I have 3 BB at level 100+

[sinful yoke]

have you done those while the quest was active or before

[carmine hedge]

while active