tech-support

[red whale]

Noted thanks

[sinful yoke]

[red whale]

What's the email😅

[sinful yoke]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

[unborn basalt]

I just got 38k points in crosswave and went to claim "700" core data, but it only shows 70 when I got it. I went to the core shop and I indeed only got 70 core data. Help.

[sinful yoke]

@unborn basalt currently a known bug

[echo heath]

No, it's a #known-bugs. It will be addressed when devs come back

[unborn basalt]

Whew ok

[sinful yoke]

@red whale if you think you clarified enough, you can ignore the bot reply that will be sent asking you to be specific

ah wrong user

sorry

[unborn basalt]

No worries

[modern parrot]

it's not possible to transfer accounts between regions right?

[ocean ice]

I have the same problem with 38k reward and got only 70 core data instead of 700...

[orchid flame]

can someone help me? after i login using fb this thing show up, and not the usual login screen page

[undone panther]

Hello, i need some help to recover my account. I thought i had bound it to facebook

[cursive onyx]

@modern parrot its not possible

[gleaming ruin]

Um good evening @sinful yoke umm where to find UID cauz i ask my friend to search my acc

[modern parrot]

[cursive onyx]

@ocean ice known, waiting for devs to confirm if 70 or 700

[gleaming ruin]

This is the only thing shows

[modern parrot]

you can't see the uid without logging in

[gleaming ruin]

Plsss tell me where to find my UID in that pic @sinful yoke

[cursive onyx]

@orchid flame game restart should fix it

[gleaming ruin]

But @sinful yoke told me if i ask ny friend to search my acc it can sss my uid

[modern parrot]

[cursive onyx]

@undone panther are you sure you choosed the right server? you can try every out if youre unsure

[modern parrot]

I did that too for my acc and the uid can't be found @gleaming ruin

[undone panther]

@Chrixcrox yeah it just starts new game

[cursive onyx]

you tried all server right?

[undone panther]

Yeah

[cursive onyx]

do you know your UID?

[undone panther]

This got weird, third time i chose washington it worked

[crisp needle]

Hi. Wanna move to a new device. What should I do?

[cursive onyx]

bind your account

[crisp needle]

That’s the problem. I bind it to FB and now can’t unbind it on old device to bind on the new device

[cursive onyx]

you dont need that

[crisp needle]

How?

[cursive onyx]

proceed on your new device like this

you dont need to unbind on your old device

[crisp needle]

Thanks. Let me try

Worked

Thanks a lot

[cursive onyx]

good to hear

[crisp needle]

It was a week I had problem

Thanks again

[orchid flame]

@cursive onyx it worked thanks

[trail shore]

i need help to recover my acc

i was created new acc and bind it to my facebook, which i was binded my old acc

[spring grotto]

Just to ask, so was your original account bound to FB, Twitter, or Yostar?

[trail shore]

FB

I dont want to start a new game...i want my old account

[spring grotto]

Okay. If you bound your original account to FB in the settings menu in game while you were logged into it, just follow these 2 steps to retrieve. Be sure to use the correct FB account if you have multiple ones AND be sure to pay close attention to the second step https://cdn.discordapp.com/attachments/488684387932700672/630015360439156746/roy6tih.jpg

[trail shore]

yeah, but i still have play new game first, right?

i mean, i bind my new account to same FB account which i was bind to my original account

[spring grotto]

You shouldn't be able to. If you try to bind 2 AL accounts to the same social media(in this case, FB) account, you'll get an error. So if you bound a new AL account to that FB account, then that means you either used a different FB account OR you never bound your original account

[trail shore]

no, last time i played this game, i bind my original account to my FB account. I now i used the same acc and i cant login back my original account

[spring grotto]

Did you try those two steps firstly? Log in on the title screen with your FB account and then choose the correct server. Your original account will stay on the server that it was created on (example, if you played on Sandy before, you'll need to choose Sandy instead of Washington)

[trail shore]

yes, i am. And it force me to play a new game. Let me delete app and try it again

[spring grotto]

Be sure to try all servers just in case as well

once you log in with FB, that is

[trail shore]

thanks

[trail shore]

help...i tried and it still fail

[spring grotto]

And you're sure you're using the correct FB account?

[trail shore]

yes

same sever and same FB account

[spring grotto]

Hm...seems like you probably didn't bind the original account then do you happen to have the User ID from the original account? It's a long string of numbers that you would've found from your profile in game

[trail shore]

i was bind it! i change my device once, and i still got back my account. Now i change device again and it lost

all i remember is name and sever

[spring grotto]

And you tried logging into ALL the servers? And don't pay attention to the character icon on the server selection screen as that won't show up until you fully log into the server

[trail shore]

i tried all sever

sandy, lexington...all of them

[spring grotto]

Well if you tried them all and you're sure it's the correct FB account, you'll need to contact customer support via email w/ your account information so that they can look into your account and help you w/ it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[trail shore]

it wont help, i dont remember my old UID accont

[spring grotto]

UID isn't required, just requested if you happen to have it. In game name and server should be good enough to start the process

[trail shore]

i sent email and got reply, it said dont reply below this line, so how can i tell them what is my problem?

[spring grotto]

It's just a bot reply in case you didn't tell them your issue in the first email. So as long as you sent your information in the first email, you're good and just need to wait for their actual reply

[trail shore]

thanks

i cant belive this happen to me...maybe since i was login for a long time so now they delete my acc?

i wasn't login

[spring grotto]

Nah, accounts should never deleted off their database

[trail shore]

yeah, hope it was a bug or something....it took me really long time for this game

i cant lose it

[errant tartan]

Please help me
why does my AL account bind on Twitter always change? even though my AL account is only me who plays it

even though I have never bind to my Twitter account, my AL account is always linked to various other Twitter accounts

What should I do?

[light epoch]

Logged on today to this what does it mean?

Really hope I’m not banned I spent to much time and money on here 😦

[spring grotto]

@errant tartan It say in the settings in game that your account is bound to Twitter?
@light epoch It's a network issue. Try restarting your device or using a different network if possible

[light epoch]

Thank you!

[errant tartan]

Yes, and twitter account is not my account

I always bind my AL account to Facebook & Yostar Account

I never bind my AL account to twitter

[spring grotto]

Well if it's truly not yours, not much we can do here unfortunately besides email customer support directly w/ your concerns and account information(such as UID, commander lvl, server, in game name). Ideally they should be able to remove the Twitter account but not sure of what they could do for the cause of it personally. And as well just to be safe, perhaps turn on the password protection for your account in the settings menu in game

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[carmine hedge]

Does anyone know how long it takes yo-star to email you back

[spring grotto]

Well they're away for holiday till the 7th and as well they have a backlog so the response time currently can be upwards of 10-12 business days

[carmine hedge]

OK thanks

[serene minnow]

lol sorry

wrong discord

[errant tartan]

Oke thanks

[bitter palm]

I logged in with Twitter and I have a new mobile phone and I log in and I lost everything

[outer herald]

Did you remember the server you were on?

[bitter palm]

Server

[median needle]

yes, you have to make sure you choose the correct server. the defaults to the newest one when installed.

[cunning cargo]

I need help rebinding my current account to my Facebook. I have it already binded with a Yostar Account but it’s saying that my FB was already used

[spring grotto]

Did you possibly have another AL account you played on? Good chance you bound another AL account w/ it

[finite arch]

I don't know what's going on. I typed my code on another account and the other account isn't showing my code and it's not allowing me to progress past 20.

And it's not allowing me to change it. I think it bugged and switched the UID to the one of the other account

[cold glen]

Hello, how long does it take to receive a response letter from your mail?

[echo heath]

Devs are currently out of the office. Expected wait time for return e-mails is about 10-13 business days.

[supple quest]

hello, I lost my account azure lane since the update and I would like to recover it possible

[median needle]

did you bind your account?

[supple quest]

Nop

[median needle]

do you remember your uid? or your username and what server you were on?

[lavish glade]

Is it possible to have someone help me recover my account I don't know the UID but I remember the server and in game name for the account it was bound to twitter/ Facebook too but there is an error I get

[median needle]

what error are you getting?

[supple quest]

My username is, quiskas, and I do not remember the server or my uid, I have just screenshot

[median needle]

are you trying to login in the settings menu?

[lavish glade]

Yes

[median needle]

k don't. that's where you bind your account. not where you login.

you login at the title screen.

[lavish glade]

Yea but on the login/ title screen it shows my Twitter account logged in

But it made me do the intro and everything is gone

[median needle]

ok restart the game. login again. and make sure you select the server your stuff is on.

[lavish glade]

Ok I'll try that BRB

[supple quest]

It's possible to get my account with screenshots

[median needle]

i'm not sure but i doubt it.
what happens when you try to login? cause simply updating the game shouldn't kick you out like that.

[lavish glade]

@median needle appreciate you¡ That worked I think I forgot to change the server or something but I logged out and then logged back in and selected my server every is back and connected

[median needle]

[lavish glade]

You have a kick ass day! Seriously thanks again!

[supple quest]

I try all server, But he puts me every time the tutorial

I have to do the tutorial of each server then see here I have my account?

[median needle]

is one of the screenshots you have of your secretary screen? (like this one)

[supple quest]

I pence yes, but it's on the old version of the game

[median needle]

that's fine. as long as it's of that screen you still have your uid. can you post it.

[supple quest]

I have a lobby screen with one of the waifu

Exactly, I have no screen of my uid

[median needle]

damn. i'm not sure then. the CS team usually ask for a uid or the username and the server. i'm not sure if they can use anything else to help. @spring grotto do you know if the CS team can use any other info in account recovery?

[echo heath]

If they don't have the UID to check bindings via a bot command, recovering an account without a bind requires mailing customer support.

[spring grotto]

Hm...w/o that information it'll be VERY difficult if possible at all

CS needs at least some way to locate the account and one of those two options would be needed

But we're working w/ no UID or in game name/server?

[median needle]

ya he doesn't have his uid and he doesn't remember what server he was on. he has his username and a screenshot of the lobby but he says it's from the old ui design.

[spring grotto]

Got it. Well if we at least have a username, that's a good start. One thing that could be done is to go to each server, go to the friends list, and search for that username. Especially if it's a pretty unique name as the chances of someone using that name on a different server would be rather low.

And as well if the screenshot is really recent, we could reference the level on it as well

*recent to when they last played, that is

@supple quest Can you possibly try following this idea? ^

This would help narrow down the server. And if we figure that out, then we'll have your in game name AND server which would make account recovery from customer support a lot easier

[supple quest]

Thx, I try this

[supple quest]

I FOUND Myself 😭

@spring grotto

[sinful yoke]

[spring grotto]

Good to hear

[supple quest]

Sandy server

What do I do now

[spring grotto]

Got it. Alrighty, so just email customer support with your in game name and the server that you played on (Sandy in this case) and let them know that you need to recover your account and they'll be able to help you out

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[supple quest]

I send the email, How long before having an answer?

[echo heath]

10-13 business days

[supple quest]

OK, thank you my friend for your help

[solid imp]

[cerulean blade]

Hey, I was just logged out of my account and I'm not able to get back in, can anyone help me?

[gleaming ruin]

Did u bind it dude?

[cerulean blade]

Yeah I had binded with yostar

[gleaming ruin]

Ahh i see idunno just mention the admins here bro 😅😜

Mines lost acc but binded through fb

Hehe 😅 but i forgot my UID

[cunning cargo]

@spring grotto I accidentally clicked on the FB button on the title screen I wanted to use my FB for my current Azur Lane account

[sinful yoke]

what happened to cause you to log out? @cerulean blade

[gleaming ruin]

@sinful yoke i think my acc cant be recovererd :)

[sinful yoke]

you dont need your uid to recover an account

did you ever send an email?

[cerulean blade]

Not sure, I think it was a phone issue

[gleaming ruin]

Yea

But still no response @sinful yoke

[sinful yoke]

cs will help you when they get to you then

[sinful yoke]

theytake 10-13 business days for a response and theyre on holiday atm @gleaming ruin

[gleaming ruin]

Heres my friend screenshot

[sinful yoke]

@cerulean blade have you tried logging in with yostar at the title screen?

[gleaming ruin]

Okay sorrry @sinful yoke

[cerulean blade]

I have but it just makes me do the tutorial and I dont have anything

[sinful yoke]

what server do you have your account on?

[gleaming ruin]

I miss my dorm too T^T

[cerulean blade]

I think it was Washington

[sinful yoke]

are you logging into washington now?

[cerulean blade]

Yeah

[sinful yoke]

can you try logging into all servers?

[cerulean blade]

Yeah

[sinful yoke]

let me know if anything happens

[gleaming ruin]

Thank u again @sinful yoke i think ive lost all my hopes now i think ill play back to zero again :((

[sinful yoke]

you dont want cs to help?

[cerulean blade]

Thank you! Turns out everything was on Avrora, not Washington

[sinful yoke]

[spring grotto]

@cunning cargo Okay. Yeah, the title screen is for retrieving bound accounts only. The settings menu in game is for binding your account. And I'm assuming you didn't have it bound to anything else?

[cunning cargo]

Correct, I only have it binded to my Yostar account

[spring grotto]

Wait, so you did have your AL bound to Yostar?

[gleaming ruin]

Mhm mhm its not dat i dont like too but i think my account will never be retrieve again 😅 thats why im losing hope for my AL acc @sinful yoke

[sinful yoke]

what makes you think that?

[nimble lynx]

Hello, my problem is that I can not play more than 20 minutes, because it restarts automatically, and this has happened to me since I installed the game, not long ago.

I hope you can help me.

[sinful yoke]

what phone do you have?

[nimble lynx]

Lg k7

Android

[sinful yoke]

appearantly an lg k7 has less that the minimum amount of ram to play

[nimble lynx]

ok thanks, i will try to play from an emulator.

[gleaming ruin]

Cauz u know maybe it wouldn't be retrieve thats why im having negative thoughts 💭 @sinful yoke

[sinful yoke]

if you know your username and server then you will be able to retrieve it

[hoary elk]

Dun worry, I'm de same @gleaming ruin

[gleaming ruin]

Yea i know my server and my username but im really losing hope tbh 😅😅 its not im telling the admins to rush their vacation but im just literally losing hope 😅

[hoary elk]

Almost lost hope, tho haven't retrieved it back

[gleaming ruin]

Thats why i really really want to play again tho but i think ill go back to zero :((

[sinful yoke]

just give staff time to do their job

[hoary elk]

Well, well, sit calmly and play other one

[gleaming ruin]

Okay im sorry im just thinking negative thoughts again

Okay ill try to play again but in another acc

[hoary elk]

Our fault to have our acc lost anyways

[gleaming ruin]

Im really really sorry for giving some troubles here lately

[clear pebble]

Hello I am having problem login in. I receive messages that ip 100120 restricted. Not sure what happened or reason of this problem.

[sinful yoke]

try using a vpn for now until we can have staff find out the issue

[clear pebble]

Okay thank you I fix this problem switching on WiFi.

[carmine hedge]

@zenith sable come here for problems with your account

[zenith sable]

i want to get my acc back but i lost my FB account that bind with game

[carmine hedge]

do you remember your account details?

[zenith sable]

what details need I remember?

[carmine hedge]

stuff like your Server, username and UID

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

email that email and send them your server and username/UID and let them know that you are trying to recover your acc

They should be able to help you out

[zenith sable]

okey i'll try it

[carmine hedge]

they should respond withinnnnn 10-12 business days, but if i recall theyre on holiday so it might take a bit longer

goodluck

[zenith sable]

okey thank you

[sinful yoke]

please let them know your account is bound to a lost facebook as well

[cunning cargo]

@spring grotto Late reply sorry, but when I'm logged in to my current account and I try to bind it with my twitter or Facebook it says it was already binded to a different account, not sure why

[spring grotto]

Hm...well it most likely is then if I had to guess either that or it's some form of odd email error

So are you currently logged into the correct account or are needing to get logged back into your original account?

[cunning cargo]

I'm logged into the correct account

[spring grotto]

Ah, gotcha. Just wanted to make sure. Hm...well if you've ever logged into those Twitter or FB accounts on the title screen or have ever had a previous account that you at least created, I'd imagine that's the reason for the error

[regal canopy]

Can I get my secondary pass back ? #tech-support

[spring grotto]

If you forgot your secondary password, you'll need to email customer support with your account information so they can help reset it for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[regal canopy]

Thanks man 😁 😁

[ivory wadi]

When the game just got released you can only login with facebook and twitter right?I couldn't find my old account.

[echo heath]

Correct, Yostar binding was released later

[ivory wadi]

I couldn't login to my account i don't remember if i bound it or not but i found my account by searching friend.

[echo heath]

So you know your account UID? The string of numbers?

[ivory wadi]

i don't know but i know my name and server

[echo heath]

If you could find your UID, we can check if the account has been bound.

If you can't log-in with twitter or FB and only remember name and server, you'll have to e-mail customer support.

[summer birch]

Hi, I don't know if this is the right place, but I think I only gotten 70 core data from clearing cross wave 38000 point milesone

at least i don't think i got the 700

[echo heath]

It's a known bug

[summer birch]

is it getting patched are we going to get the points?

[echo heath]

I would guess we'll get compensated for it like normal but I'm not part of the dev team.

When they get back into the office they'll address it however they see fit.

[sinful yoke]

@summer birch we need to wait for staff to address the issue, theyre on holiday

[summer birch]

ah, I see, I forgot they got a week off for the national holiday. thanks for the info.

[slender zodiac]

what to do with this error?

[hoary elk]

Not an error

U can't unbind urself

[slender zodiac]

why?

[sinful yoke]

you need a 2nd bind to unbind a solo bind

[slender zodiac]

okay I will try

[delicate trail]

help i cant login my game was stuck in checking for updates screen then this message pop up

[sinful yoke]

is your account bound?

[delicate trail]

yes

[sinful yoke]

can you try switching connections to see if the error still happens?

[tiny relic]

if i wanted to recover my old account which i dont think is bound, but i only know the IGN, Lvl, and Server. not knowing the UID, do i have to wait for the customer service to come back?

[delicate trail]

the game loads without problems if i use the internet from my cellphone but if use wifi connection the game get stuck in checking for updates screen

[sinful yoke]

@delicate trail can you try resetting your wifi router?

@tiny relic do you have any evidence like an email for yostar binds or azur lane in your social media apps and permissions?

[tiny relic]

well last time i played was 1 year ago and i changed phone around 8-9 months ago. gonna play again cause of the anime. i know my account is still there cause my friend redownloaded the game too and see my account is there in his friendlist

[young crest]

I need some help recovering my account with the uid100200

[delicate trail]

@sinful yoke same results

[sinful yoke]

@tiny relic was it bound

@delicate trail if you sent an email, just wait for a response then

/checkbind 100200

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Oct 6, 2019, 7:38 AM

[sinful yoke]

@young crest contact customer support and make sure to include your UID
username and server too if possible

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

you can send them a screenshot of the checkbind so they know

[tiny relic]

i dont think it was

[spring grotto]

@young crest The actual UserID is from your profile in game. The UID you're getting is just part of an error code. Did you have your original account bound though, to check?

It's a bit confusing that they both use UID

[young crest]

Nvm I fixed it I’m just stupid, thank you guys so much for the help though

[spring grotto]

Okay, that's good to hear

[sinful yoke]

@tiny relic do you have your UID?

[tawny owl]

I bound account in at the entrance and as a result i have lost my account. what mail should I write to? can i restore it if i didnt do purchases? And i dont know my UID

[tawny owl]

Answer me pls

[cursive onyx]

you bind only ingame

[somber cobalt]

can i recover my account if i only have my UID ?

[cursive onyx]

@tawny owl did you bind your account beforehand ingame or have you tried binding it on title screen?

@somber cobalt yes you can, did you bind your account?

[somber cobalt]

iirc i login using a google mail

at the first release, there isnt any account bind in the game

iirc

[cursive onyx]

uhm really? are you talking about the EN version?

[somber cobalt]

yea

[cursive onyx]

it should be still possible i think so contact customer support with UID, server you played on and username

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[somber cobalt]

okay, thank you

👌

[tawny owl]

I havent blound my account ingame, i blound on title screen and as a result i lost my progress

[somber cobalt]

oh and one more thing, can someone help me to check whether my ID is still there ? here is my UID

i just want to make sure its still there

[cursive onyx]

wait

/checkbind 67137022

hmm im unable to

if you havent bind it with twitter, facebook or yostar then its not possible here

[somber cobalt]

i see

thanks, i'll try contact the CS then

[cursive onyx]

@tawny owl then contact customer support with as much as possible account info like UID, username and server you played on

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cursive onyx]

email for reference

[somber cobalt]

@cursive onyx may i have one more help ?

is it possible to check my UID in game ?

[cursive onyx]

you mean that someone else can check it for you ingame?

if so no its not possible like that

[somber cobalt]

yea

like, check whether my id is still in the game or already lost

since it almost 1 year

[cursive onyx]

just wait for customer support to reply

it should be still there

[somber cobalt]

okay, thank you very much

[hoary elk]

Dat ID can't be found @somber cobalt

[cloud niche]

is it still possible to retrieve the my account? it's binded in my facebook account but it got banned (dunno why tho)

[tawny owl]

What email of customer support? Where should i write?

[cursive onyx]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cursive onyx]

it was in the bot text

@cloud niche send customer support an email that you want your facebook account unbound

[cloud niche]

do i need to send my UID?

[tawny owl]

Empty

[cursive onyx]

if possible. ingame name and server you played on are enough too

[cloud niche]

ow

[cursive onyx]

@tawny owl [e-mail]

[cloud niche]

i dont remember my UID but i do know my ingame name and my server

[cursive onyx]

dont know why it doesnt show for you

[cloud niche]

@cursive onyx thanks

@cursive onyx the only thing they can do is to unbound my facebook account?... because i still didn't bind my twitter yet

[cursive onyx]

you should access your game normal after they unbind it

[tawny owl]

I have sent letter to this mail and in ten seconds got it

what does it mean?

[spring grotto]

It's just an automated bot reply in case some people don't state their issue in their initial email. As long as you clearly let them know your issue, you're good to wait for their actual response

[opal venture]

Can i recover the security pin code if i lost it?

[spring grotto]

You'll need to email support if you have forgotten your secondary password

And be sure to include your account information such as UID, in game name, and server

[opal venture]

Ok

What is the email?

[finite breach]

/techsupport @opal venture

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[finite breach]

email is in bot message

[opal venture]

ty

[undone acorn]

I am getting an error

How to resolve? I am using my phone data in the US

[spring grotto]

It's some form of network issue. Try restarting your device or using wi-fi to see if that solves it

[late maple]

same error

[undone acorn]

restarting my phone resolved the issue. Thanks

[olive ingot]

Need a dev to look into the APK files that are uploaded to Google Play compared to their original APK before they uploaded. Apparently Google Play is now removing the x86 libraries which affects the performance of those playing games on the emulator and I was wondering if this is the case for Azur Lane. A post from the Honkai Impact 3 reddit shows a file comparison and did tank the performance of their game via any emulator. https://www.reddit.com/r/houkai3rd/comments/dabkkd/performance_issue_with_x86_cpu_including_emulator/

[cloud niche]

@cursive onyx i don't have the account right now because i cant access My fb... Im A returning player

[cursive onyx]

yeah thats why you wanted to unbind your fb acc, right?

after they unbind it for you, you should be able to log in normally

[valid gorge]

is it known bug for Event 38k point reward giving only 1/10th of the said amount of Core Data?

[hoary elk]

Yes

[spring grotto]

It is. And as well just for future reference, bugs should be posted in #bug-reports

[valid gorge]

aightio- thanks for tidbits

[hoary elk]

De cs will be active again in Tuesday, right?

[half wave]

Greetings, is it possible to recover account by server and nickname (no user id)? I'm also pretty sure that I had bound it to one of my two twitter accounts back then, so when writing to support, should I also link those two accounts?

[spring grotto]

Did you log in w/ those Twitter accounts on the title screen and then check all the servers to make sure your character wasn't on them? Just to make sure

[half wave]

Yes, I've checked all the servers on each account

right now I'll do that second time just to make sure

[spring grotto]

Gotcha. Wanted to make sure, that's all But you could include those possible Twitter accounts in the email; there's no harm in it. They'll be able to check it out for ya

[half wave]

so, now I should write to support and tell them as much information as I can?

[spring grotto]

Yepp, such as in game name, server, commander lvl if possible, etc. That form of account information, whichever you have available

[half wave]

if I remember some ship girls I had ||enterprise for example||, should I also mention them?

[spring grotto]

Hm...it might be best to hold off on too much information in the initial email as it can get a bit clutered w/ information that they might not need. Just some general information about your account should suffice initially

[half wave]

thank you for your help, I hope they'll be able to recover my acc

[late maple]

First connection error and now this someone can help me

[cursive onyx]

game restart should fix it

happens when you have an unstable internet connection

[late maple]

Wow acutally I didn'T noticed that connection error start yesterday and now this but thanks

[cosmic fulcrum]

How do I go on messaging AL support regarding loss of secondary passcode

[idle wing]

For the cross wave event, I got 38000 point to redeem 700 core data but I only received 70

[median needle]

it's known. #known-bugs

[sinful yoke]

@cosmic fulcrum you just send them an email describing your situation and include account details such as username, server, and uid

[cosmic fulcrum]

Thanks

[arctic surge]

how can I recover my Azure Lane account?,i played a while but now it appears that my accout resset

[sinful yoke]

was the account bound?

[arctic surge]

whit twitter

and facebook

[sinful yoke]

https://cdn.discordapp.com/attachments/488684387932700672/630015360439156746/roy6tih.jpg try this

[arctic surge]

yes, i did it, but the game sent me to the tutorial

[sinful yoke]

step 5 as well?

[arctic surge]

i only try with avrora

[sinful yoke]

can you try all then just in case?

[arctic surge]

ok

if, Akashi, shows, then it works??

[sinful yoke]

is she saying welcome back?

[arctic surge]

yep,

[sinful yoke]

yes

[arctic surge]

ok, thanks

safe

[sinful yoke]

woo

[wanton holly]

Good evening(this end) I have a problem on my hands

Hmm, reading channel topic, hopefully I could still get help here

[spring grotto]

What is the issue exactly?

[wanton holly]

I got muted for 24 hours, and since my previous mute I didnt do anything that deserves a mute

And, from my previous mute, being 1 hour, it just then jumps to 24

[spring grotto]

Assuming you mean for in game chat, most likely just got mass reported for some reason or another (whether it be justified or not). Unfortunately not much anyone here can do for such an issue as that'd require customer support. Although the chances of them being able to even fix the issue before that 24hr limit runs up (they were away for holiday observation in the past week and they also have a huge backlog) is rather low.

[wanton holly]

Oh ok then

Guess I'll wait it out

[carmine hedge]

Hello I have issue with CrossWave event reward Phase 21 I only received 70 Core-Data from the 700

[spring grotto]

It's a known bug right now w/ the reward. We're unsure if the bug is that it incorrectly says 700 instead of the correct 70 OR if players were supposed to actually get 700. Staff is away for holiday observation so we're just waiting on confirmation about it right now.

[carmine hedge]

@spring grotto thanks, I hope they reward us properly I would honest not went all this way just to receive 70

[boreal bloom]

Here to

[cinder valley]

Oh snazzy, I was just about to pop in to ask about this.

Hopefully it's 700 rather than 70, gimme Akatsuki.....................

[median needle]

tbh i think it's supposed to be 70. an easy way to tell should be to check your core count to see if it went up by 70 or 700. if it is 70 then it's a simple typo. if it's 700 then it's a bug and CS's email log is gonna get a lot bigger.

[sinful yoke]

but it could also be that the text box for the reward is a typo

on jp it says 700, so I believe its 700, but we will not know till staff is back from holiday

please do not email about this issue if u considered it

[royal vessel]

Good day may I know if anyone has no volume on speaker mode for iPhone 11? I already fiddled with the settings but to no avail. :’(

[sinful yoke]

is your ringer off?

[royal vessel]

Sad, you’re right, it’s off

But my Facebook and YouTube plays just fine so I thought the game had an issue haha

[sinful yoke]

no, games tend to turn all volume off if the ringer is off

unless u have headphones in

[royal vessel]

That’s certainly confusing, just switched back to iOS from android. Gotta get used to different software again. Android wasn’t like that ..

Thanks a lot kawaakari love you lots

[sinful yoke]

[carmine hedge]

@cinder valley I wanted to buy Akatsuki too 🙂

[keen raft]

[solid imp]

[swift kindle]

Hey all, a friend has llst access to their account and was wondering what they should send Yostar in their email on possibly getting it back, along with their IGN, Server, level and the like. They don't have their UID.

[sinful yoke]

did they bind it? @swift kindle

[swift kindle]

@sinful yoke Yeah, they just got it back a few minutes ago. Turns out they got switched to another server unknowingly after updating and didn't notice. Sent them this picture and it worked.

[carmine hedge]

kawaa

and (／・ω・)／

[dusk flower]

Yo WTF

[sinful yoke]

its a known issue atm

[cosmic fern]

Is there a way to get more road pieces from the On The Road dorm theme? The preview shows a whole road but I can only buy one piece

[sinful yoke]

there is not, unfortunately we had a case where too many roads were used in the preview

[buoyant bluff]

Please help recover my azur lane account

[sinful yoke]

what happened to your account? @buoyant bluff

[cosmic fern]

Well that sucks. Wish I didn't buy it.

[buoyant bluff]

I cannot enter in my account

[sinful yoke]

what happens when you try?

[buoyant bluff]

I see new account. And tutorial

[sinful yoke]

you are trying to login, correct?

[buoyant bluff]

I don't remember the exact mail, so I can't say that I,am entering it correctly. Can I pin it to another mail.

[sinful yoke]

you cant change it unless you are logged into the account (you would need to contact customer support to change a yostar account)

have you tried logging into all servers?

[buoyant bluff]

I created another account and looked my account on sandy

I remember all data on the account so l can write it

[sinful yoke]

do you have your uid?

[buoyant bluff]

Yes

[sinful yoke]

can you send it so I can check your binds?

[buoyant bluff]

Name: taiko
UID: 202089704
Server: Sandy
Level: 54

New UID: 203942731

[sinful yoke]

/checkbind 202089704

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Oct 7, 2019, 6:35 AM

[sinful yoke]

have you tried logging in with facebook?

[earnest flume]

can i unbind my facebook account but my facebook can't be opened anymore😫

[buoyant bluff]

I don't remember him.

[sinful yoke]

@earnest flume contact customer support and make sure to tell them you can no longer access the fb account
give them your account details like uid, username, and server

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

@buoyant bluff you do not remember your facebook?

[buoyant bluff]

Yes

[earnest flume]

@sinful yoke thank you

[sinful yoke]

@buoyant bluff you’ll have to contact customer support then to tell them you lost access to your only bind

make sure to send all of those account details

[buoyant bluff]

How can l contact him

[sinful yoke]

read the message from Z23 sensei and you will be on the right track

[buoyant bluff]

Как же сложно.
Спасибо тебе большое за помощь.

You can still ask, what should I write to him.

[sinful yoke]

include your username, uid, and server and say you cant login to azur lane anymore because you lost your facebook

[carmine hedge]

heeelp

[buoyant bluff]

It doesn't work out for me, I just don't understand which team he needs to send.

[carmine hedge]

crosswave event the 38k reward mark 700 core data i pressed collect

But it didnt register in the storage

hello?

[buoyant bluff]

Sorry, but I don't understand what I have to do.

[echo heath]

@carmine hedge Known bug, devs will address it when they come back from vacation

[buoyant bluff]

And which teams should I prescribe to him

[carmine hedge]

ooof okay

[sinful yoke]

@buoyant bluff you need to contact customer support through email, [e-mail]

[buoyant bluff]

I'll try it now

[sinful yoke]

they are currently on holiday but once theyre back it may take 10-13 business days for a response

[dire zodiac]

Is it just me or after reaching 38,000 points in Crosswave event, instead of getting 700 core data,you get only 70?

[teal wharf]

Known bug ^^

[dire zodiac]

Then sorry for writing about it again~

[brittle sky]

So, I've spend 19.99 USD in order to get gems but, there is no gem for me and money left my bank account already. I send an email to the dev for help but still there is no response which quite makes me mad. Please this happen to me every time I try to purchase a skin in this game.
UID: 67587189
IGN: Zaxcarius
Server: Avrora

So? The staff are on their holiday and no one can fix the transaction early for me? The skin will be gone soon and I want to purchase them, now I can't? Even Apple send me the invoice already? Wow.

Not to mention that it happens to me every time I try to do the transaction in this game. I once asked if there any solution to this problem and there is no response from the dev. So I just have to live up with it. But for now, I want to buy the Shokaku's Anniversary skin and I can't even get my gems. That's fuck up.

[teal wharf]

@brittle sky As the staff are on holiday, there's nothing that can be done to help speed up your assistance.
I'm not going to deny the issues there because i get them every time on my own phone also, i'm only able to purchase with the emulator without getting the same issue you've had.

In regards to the skin, might you consider sending another email (by replying to the first email you sent, so it's in the same string) mentioning that you are unable to purchase this skin, i'd imagine they'd hopefully be able to send you both the skin, and whatever remaining gems are left after that purchase.

Since they're on holiday and unable to respond, i would hope it's possible for them to do this.

tl:dr reply to your own email asking them to send the skin & remaining gems and hope

[sinful yoke]

no they do not send unavailable skins

the only case they will do this is with lucky bags

[brittle sky]

So? What should I do? I just miss the skin then?

[teal wharf]

That's unfortunate Kawa

You have no other devices you are able to make a purchase on Hiei?

[brittle sky]

More than that, it was the double gem bonus as well since the Aniversary Event.

The thing is, I don't have other devices but I can download AL for it. But I have NO MONEY left because that's my saving for Shokaku's skin.

And what's the point of buying thing two times? When you don't even know whether you'll get your gem or not.

[teal wharf]

How many days ago was the purchase?

[brittle sky]

So that's why I'm so mad

Today, my friend.

8 hours ago.

[teal wharf]

Are you on Android or Apple?

[brittle sky]

Apple

They send me an Invoice already.

Still no gems

That's why it is so frustrating.

[teal wharf]

Hmm. It's been suggested once before, perhaps @sinful yoke can confirm for me.
Sometimes it's better to go through the apple store and request a refund, and purchase again from another device.
So long as you email them telling them what you've done, shouldn't get into trouble.
I've had to do this once before myself.

[brittle sky]

Normally when I got this problem, they'll ask my account information and then, done. I got my gems. So I still don't want to complain about this. But this time it's more than I can tolerate.

[sinful yoke]

theres no problem filing a refund if you didnt gt your gems

the issues derives from internet though

device does not have much to do with it from what we know

[brittle sky]

No no. I don't want a refund, you know? The game is lovely that's why it happens to me 6 times already since I play this game and I still keep playing.

I want to spend my money on the game.

I demand that skin

[teal wharf]

What i'm saying is, you should try to file a refund via the apple store (whatever it's called) and purcahse again from another device.

[brittle sky]

That L2D Shokaku skin

[sinful yoke]

you can refund an repurchase but I cant guarantee it will give the gems again

people who get this issue tend to get it multiple times or every single time

[brittle sky]

Then, how long it will take for me to get my money back?

[sinful yoke]

is up to connection and theres not much devs have been able to fix unfortunately

[teal wharf]

With google it's instant, apple shouldn't be different.

[sinful yoke]

google tends to have stricter refund policies

apple, not so much

I wish you luck in the journey of shoukaku’s skin

[hoary elk]

De dev will start again from tmr, right?

[brittle sky]

So, I already request for the refund from Apple. Money doesn't come back to me yet. Guess I'll wait.

[teal wharf]

Shouldn't take long, few hours i'm guessing for the funds to not be pending.

[brittle sky]

It's suck because normally they will read my email and solve it ASAP. Which I'm really happy with that.

Yeah. I'll keep it update for you guys.

[primal willow]

Excume,I want to Unbind my Yostar account
Cah you help me?

Please tell me

[spring grotto]

Regular players aren't able to unbind or change their Yostar bind. For that, you'll need to contact customer support via email w/ your account information so that they can do it on their end

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[hybrid birch]

How can I fix this

[spring grotto]

Alright, so 90% of the time, Error 5 is caused by having the game saved onto a SD card. Do you happen to have it saved onto one?

[hybrid birch]

No I don't

[molten summit]

Maybe internet connection?
I get that when my connection is slow

[hybrid birch]

My Internet is normal

[spring grotto]

Usually if it's an internet issue it's error 4. When we do see error 5, it usually deals w/ the game's installation in some form of another but perhaps trying a different network or resetting your current one would help just eliminate that possibility

[hybrid birch]

Not work.

[late maple]

how to change my password

[spring grotto]

@hybrid birch If the network didn't work, you might wanna try a completely fresh install and be sure it fully installs on your internal memory. But for this, you'll need your account bound to retrieve it
@H.K Production#5598 What password do you mean exactly?

[late maple]

yostar password I received a notification that my account had been accessed from another device

[steel atlas]

[spring grotto]

There is no Yostar password Unless you mean the secondary password you set up in the settings menu in game?

[rough flicker]

Why do I get the IP restriction 100120 it recently just started?

[late maple]

okey I did thanks

[slender zodiac]

how to disconnect if he throws log in again

[spring grotto]

@rough flicker Most likely a network issue. Try using a different network (such as wi-fi) for now to see if that solves the issue
@slender zodiac You need to have at least 2 binds on your account to be able to unbind your FB and not get that error

[slender zodiac]

but do I already have 2 accounts or is it about Fb?

[spring grotto]

Not too sure what you mean, sorry. For your first screenshot, you get that 100213 error because you only have one bind on your account. To get it unbound and not get the error, you have to have at least 2 binds on the account (such as a Twitter or Yostar bind). As for your second screenshot, I'm not sure what it says, sorry

[graceful pier]

Not sure if this is the right place to post it, but the Azur Lane anime blurays will have "In-game serial code which can be used in the smartphone game "Azur Lane" (for Android)" do we know if these codes will work on the EN version?

[open tide]

Hello I seem to be having some account issues if anyone could assist me, I already sent a ticket to customer service but I just wanted to see what could be done while I wait

[spring grotto]

@graceful pier If it's released internationally to EN countries, I'd say yes. But if it's the Blu-Rays that are being released specifically and only in JP, I'd imagine not. But I doubt anyone could say for sure
@open tide What is the issue exactly?

[carmine hedge]

Hello, I’m not sure if its the right place to ask but its regarding customer service.

Usually through Email how long does it take for Yostar staff to reply? Because I reported failed receiving my gems today after a purchase about 10 hours ago but havent received any reply yet.

[spring grotto]

The response time can be anywhere in the upwards of 10-13 business days or so right now due to the fact that staff was on holiday observation leave and they also have a massive backlog currently.

[carmine hedge]

Just noticed...is this a bug or something? Even special touch is locked for some reason for izumo.

Like most of it are locked including the bottom which is usually not locked

Oic

Wanted it to be as quickly as possible since I want those two rings at a discount before the offer ends.

Anyways if nothing much can be done about it soon except wait then its okay. Thx for the info.

[open tide]

I had to delete the game due to it not loading properly and when I got it back up again, irebound my facebook but the old profile didn't come back.

[carmine hedge]

@open tide check ur server

[spring grotto]

@carmine hedge The playback function of PR ship lines are locked behind their specific developer level. You can see more info about it in the lab
@carmine hedge No problem at all

[carmine hedge]

When are dev going to fix suruga raid points reward at 38k? I only received 70 core data

Oooohh ok

Nice touch hehe

[spring grotto]

@carmine hedge We're not sure. But staff has been away due to holiday observation so hence the reason why it hasn't been fixed yet.

[open tide]

Malim that's all it was XD

[carmine hedge]

Heh knew it

@spring grotto okay thanks for replying

[open tide]

I appreciate the help, been having a heart attack on this one XD

[minor skiff]

hey um do i have to email you guys about a lost account or how do i get in contact with someone?

[hoary elk]

Contact de dev

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[hoary elk]

Email written above, send ur problems to dem

[minor skiff]

@hoary elk thanks a lot!

[sinful yoke]

@minor skiff did u ever bind your account?

[minor skiff]

yeah i was 100% sure i bound it to my facebook

but when i log in with fb it just puts me in the tutorial

[hoary elk]

U have ur UID?

[minor skiff]

sadly no

[hoary elk]

Maybe different server

[teal wharf]

Are you following steps 4 and 5 in this image?

[hoary elk]

U rmb ur server name?

[minor skiff]

i believe it was aurora

let me try to log in to different servers tho

[hoary elk]

Normally works

Gud luk

[subtle grail]

damn i lost my account too, just found out today

[hoary elk]

Is it bound?

[subtle grail]

yup

to fb

[hoary elk]

Ur server name?

[subtle grail]

avrora

[hoary elk]

Ur fb acc is banned or no?

[subtle grail]

nope

100% sure its not

[hoary elk]

I think try logging in again

[minor skiff]

@hoary elk yep i was trying to log in to the wrong server. Thanks a bunch!

[hoary elk]

Worked?

[subtle grail]

tried many times, still put me into tutorial

[hoary elk]

I dunno much bout fb or twitter, sorry can't help much

It asked for ur email?

[subtle grail]

when i click the facebook button to login yes, it asked for my email

then im pretty sure im using the correct email and all

[hoary elk]

Strange, normally shud have logged in to ur acc

[subtle grail]

oh well, guess i have to wait for support to reply

[hoary elk]

U have multiple fb acc?

[subtle grail]

just one for azur lane, its a dummy acc tho

[hoary elk]

Mmm, strange indeed

I think dey will be back from holiday tmr

[subtle grail]

yea thats i thought too

strange when i log in and it puts me into tutorial

[hoary elk]

And I hope dey recover my acc, been 3 weeks

[subtle grail]

damn that sucks

[hoary elk]

Nothing can do bout it

My fault it lost too

[sinful yoke]

@subtle grail have you tried logging into all servers

[subtle grail]

nope

[sinful yoke]

can you try that

[subtle grail]

sure

tried, not working

@sinful yoke

[little wagon]

Is it normal that my game has 11gb data size ? Friends told me to uninstall and reinstall to delete the unecessary data

[hybrid birch]

I Uninstall and reinstall but can't fix this

[solid lantern]

try vpn

[hybrid birch]

Not work

[spring grotto]

Hm....and you dont have any type of extra memory plugged into your phone at all?

[hybrid birch]

I have SD card

I download game in internal memory can't work

[grizzled forge]

How do I restore my old account?

[hybrid birch]

And i try to download game in SD card can't work

[spring grotto]

@hybrid birch try ejecting your SD card completely, then reinstall. For some reason or another, the game is likely still pulling from the SD
@grizzled forge did you have it bound to FB, Twitter, or Yostar?

[hybrid birch]

when I ejecting SD card. My memory is gone

all of flie is gone

Maybe I will back-up file and format SD card then download game again.

Next time

[rugged elk]

the times i ever went into tutorial before was cause of updates, n for some reason past updates changed the server and when i logged in, i go ohwtf why am i in tutorial.. the solution has always been to just log out and change to the correct server. bam.. never a real issue with my acct

[sinful yoke]

[rare portal]

does linking twitter/facebook automatically save my game data?

[spring grotto]

Yes, your account will always be saved onto that social media account to where you can easily retrieve if you were to switch devices or need to reinstall the game.

[rare portal]

thanks

[viscid pecan]

So I have goofed up pretty good but might as well ask for help, stopped playing Azur Lane a few months back and I uninstalled the game but i bound it to my fb account which later down the line got hacked and I removed it bc of that not remembering my AL data and now the only thing I have left are guesses of my account name and which server it was on and receipts for purchasing gems. Any chance of recovering my old account?

[sinful yoke]

unfortunately not remembering details leaves it pretty low, but if you get right, staff will ask you some questions to prove your ownership

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

how to contact them

[viscid pecan]

Alright thanks for the help

[lost oak]

Anyone here might help me? I've been having troubles with my app. Whenever the server resets daily, the next morning my game seems to be stuck in the "checking for updates" screen, where I'm unable to get past. And only reinstalling seems to fix this. Anyone have a fix?

[sinful yoke]

it seems likely its a connection error

have you tried restarting your device?

[gilded saddle]

so I requested unrecieved gems about a month ago and bumped my previous request before should I send a new email

cause I still don't have them

[olive kraken]

I tried to purchase a $10.00 pack of gems and it succeeded in the App Store but failed in the app itself.

[spring grotto]

@gilded saddle If you still haven't heard back, yes you'll need to email again
@olive kraken If the gems still haven't appeared after a bit, please email customer support with your account information along w/ the purchase receipt and they'll get it manually fixed for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[olive kraken]

Is the receipt in the game or App Store? ( this is probably stupid question)

[sinful yoke]

it is emailed to you from apple or google

[olive kraken]

Right. Thank you.

[languid hearth]

How long does it take for support to respond back. I emailed but get an automated respond.

[sinful yoke]

theyre currently on holiday but once theyre back on the 9th, the expected backlog is at least 10-13 business days unfortunately

[languid hearth]

rip 😦

[grizzled forge]

@spring grotto I didn't bound it but I have screen shot

[spring grotto]

Okay. Does this screenshot have your UID on it? It's a long string of numbers that would've been in your profile in game

[grizzled forge]

And purchased the sarotoga pack

This is all I have...

Server avora something

[spring grotto]

Ah okay. So seems like there's no UID in the screenshot. Well since we don't have it just to double check the binds, you'll need to email customer support with your account information (such as in game name, server, commander lvl if possible, etc) so that they can find your account and then help you recover it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[deep jolt]

hi admin, i lost my account may forget to bind it. but i still remember nick name and UID code, can you help me to recover my account

[split elbow]

Hello admin, I had bound my account to my facebook but it is starting me over at the beginning of the game. I had put in a lot of time a a few purchases in to the game. I have my nick name and my last oder number still.

[spring grotto]

@deep jolt What is the UID of the account?
@split elbow Did you log in w/ FB on the title screen?

[split elbow]

yes, that is where it start me over at the beginning. It also changed my server.

[spring grotto]

Okay. You need to log into the correct server at that point. Your character stays on the server that it's created on (e.g if you played on Sandy, you need to choose Sandy instead of Washington). And don't pay attention to the character icon on the server selection screen as that won't show up till you fully log into the server

[deep jolt]

@next bridge
nick: Kaitta
UID: 134472993
Server: Lexington
i use unicorn as my secretary
last level 53 or 56, sorry iam forget...

[spring grotto]

/checkbind 134472993

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Oct 8, 2019, 3:06 AM

[spring grotto]

Okay, seems as if you didn't have the account bound. So to recover it, please contact support via email with that account information you just gave me and they'll help you start the process of recovery email is [e-mail] in case you need it

[split elbow]

is that for me

[spring grotto]

That's for @deep jolt My message beneath your most recent one is the steps you need to do

[deep jolt]

@spring grotto i was,

[spring grotto]

Okay, you're good then. Support is currently away for holiday observation and they also have a backlog so they'll take some business days to respond

The message you got before from them is just an automated bot reply

[deep jolt]

@spring grotto okey, ill wait. thanks for support

[spring grotto]

No problem at all

[split elbow]

I tried using my facebook and the server i was on and it didnt work. still starting me out at the beginning of the game

[spring grotto]

Can you perhaps try all servers? And as well, be sure you're using the correct FB account if you happen to have multiple ones

[split elbow]

I have tried them all already..

[spring grotto]

And you're sure it's the correct FB account? And as well, it was FB that you bound to and not something like Twitter or Yostar?

[split elbow]

yes it is the correct FB. I only have one account. I dont use or have a twitter. And i have yet to use Yostar.

[spring grotto]

Hm....you could perhaps try restarting your device and trying to log in w/ FB on the title screen again to see if it perhaps just messed up initially. But if that doesn't work, the next steps would be to email support directly so they can check into your account and double check your binds for you and help w/ recovery if need be

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you'll need it

[split elbow]

ok. i did email them already. just have to wait for them to get back to me. guess i am out of luck tell they get back from holiday.

[grizzled forge]

I see thanks I will try

[carmine hedge]

Are the devs back from holiday?

[sinful yoke]

they should be returning tomorrow

[carmine hedge]

Ooof tom okay

[sinful yoke]

or the 9th, timezones are

[carmine hedge]

[sinful yoke]

(its the 7th for me)

[carmine hedge]

Its 8th in my land lol

wait a min...

The crosswave event ends at the 9

i got a problem with the crosswave event

[sinful yoke]

whats the problem?

[carmine hedge]

That bug u mentioned

[sinful yoke]

70 core data?

[carmine hedge]

I reached 38k reward mark

700 core data

[sinful yoke]

that is a bug, for everyone

truly no reason to contact customer support for it

[carmine hedge]

Oh

[sinful yoke]

they will address it when they are back from holiday

as a whole

[carmine hedge]

Oh okay thank god i didnt send an email XDDD

[sinful yoke]

[dawn karma]

i have a bound account not sure how to recover it

[sinful yoke]

ignore steps 1-3 here and follow steps 4-5 to login https://imgur.com/roy6tih

[carmine hedge]

@sinful yoke can we talk?

I just heard back from the devs

They told me something weird

[sinful yoke]

we may

[carmine hedge]

Does this mean i get my old account back or will i lose my old units?

[sinful yoke]

it means you will get your new account

[carmine hedge]

So all my old units will be lost?

[sinful yoke]

sorry I meant old*

[carmine hedge]

Ah ok lit

So i get my takao and my nagato and my kizunas back yes

Thx so much for helping me out

[sinful yoke]

specifically looking at this, in different words
it means if you login with the bind, the force bind means, its now on your old account! so when you login, it will be the old account

no problem

glad you will be back in soon

[carmine hedge]

I cant wait

My friend told me about the wishing well

[sinful yoke]

yes, its back!

[grizzled forge]

Arh I don't think I will be able to get back my account since I forget my account

UID...

[hoary elk]

Didn't de announcement say 1 to 7th October?

[carmine hedge]

i need u again @sinful yoke

i tried following the instructions and got this

is my old uid really 6 numbers?

[sinful yoke]

nothat is an error code

uid are 8-9 numbers

[carmine hedge]

i thought so i remember mine being longer

[sinful yoke]

[carmine hedge]

but it wont bind to my facebook or my twitter

[sinful yoke]

it looks like it is bound to facebook though?

[carmine hedge]

i tried to do it thru fb but it wouldnt work unless im doing it wrong

and its my old account i remember binding to my facebook but when i tried logging in with it it didnt work

[sinful yoke]

what message would it give you?

[sinful yoke]

is your twitter the same email as your fb?

[carmine hedge]

yes

[sinful yoke]

thats why

[carmine hedge]

ah

[sinful yoke]

im not sure why but for some reason if they use the same emails, the system will recognize its the same and sometimes give an error

[carmine hedge]

so how should i proceed with emma's instructions?

would making a yostar account with a different email work?

[sinful yoke]

it might work with the same email, try doing whatever is most accessible to you

[carmine hedge]

ok

yostar with the same email gave me the same error @sinful yoke

[sinful yoke]

ah wonderful

[carmine hedge]

i have a backup email if that will work

[sinful yoke]

well as long you have access to the facebook, its all good!

[carmine hedge]

so hold on if i make a new yostar with my backup email would it bind my old account to that and by proxy my facebook since its already linked?

big brain

[sinful yoke]

im not sure but if staff is telling you to make a dummy account for force binding, it might not actually be linked

yostar for sure will stick to your old account since theyre just transferring the bind

[carmine hedge]

ok i will make a new yostar with my backup email and hope that works

ok that worked i binded my "new account" to my new yostar using my backup email

so all i have to do now is give them my new account uid and they can force bind? @sinful yoke

also sorry for the pinging

[sinful yoke]

yep!

[carmine hedge]

alright cool thanks

[sinful yoke]

[carmine hedge]

i'll be sure to contact ya if anything else happens i really appreciate the help

[sinful yoke]

I'll be here

[carmine hedge]

uhm ; - ;

[teal wharf]

Wassup?

[sinful yoke]

[carmine hedge]

hello acha and kawaa

[grizzled forge]

Omg gosh

I think I got my UID

[sinful yoke]

that is it!

[grizzled forge]

So how do I restore it... Lastest I remember my acc was lv 36 something

This ss when I was lv 23...

[sinful yoke]

did you bind it?

[grizzled forge]

I don't think so

[sinful yoke]

/checkbind 134452162

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Oct 8, 2019, 8:02 AM

[sinful yoke]

affirmative no unfortunately

you'll have to contact customer support and tell them its not bound, do tell them your uid and username

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[grizzled forge]

Already email them hope I can recover my account soon

[plucky sonnet]

In crosswave received 70 datacores and not 700:(

[sinful yoke]

currently a known bug

[plucky sonnet]

🆗

[slender zodiac]

what does it mean?

[prime snow]

700 coredata will be sent after maintenance?

[tidal stirrup]

Those have been sent today,but after claiming 630 cores i couldn't buy oxy torp, despite having 1790 cores. So i restarted the game and the compensated cores are gone xD

I'm pretty sure that I'm not getting those back xD

[hot pumice]

@tidal stirrup same for me, was surprised that I wasn't able to buy them so i relogged and the core data disappeared as if they've never existed

[dark furnace]

meowfficer

700 coredata will be sent after maintenance?

Oct 8, 2019, 9:30 AM

They have already been sent. But now there is a bug. Visually they were sent, but actually not. Because i lose my 630 coredatas after restart game

[tidal stirrup]

Wonderful xD

[prime snow]

[tidal stirrup]

@hot pumice so we got phantom cores xd

Curious if they know about it

[zenith sable]

I got my old account back XD YAY
and I realise that I retired my shoukaku T.T

[tidal stirrup]

@sinful yoke compensated cores dissapear after game restart :(

[chilly grail]

Yeah, I finally got 630 cores from the mail, but this joke happened again, thanks for nothing

[sinful yoke]

#known-bugs

@slender zodiac did you enter the yostar code correctly?

[tidal stirrup]

All right ^^ have a good one

[sinful yoke]

you too

[carmine hedge]

Just to be uh safe

Devs gave us 1260 core chips??

[drowsy shore]

Yeah I got two mail with 630

[carmine hedge]

phew okay just askin dont wanna accidentally end up in the wall of shame

[sinful yoke]

is this before or after accepting the bugged 630 core data

[carmine hedge]

i just played again rn

I got 2 of them

[sinful yoke]

as per #known-bugs

[carmine hedge]

2 630 core mails

[sinful yoke]

if you accept both, then restart, does 630 disappear?

[tidal stirrup]

If u claim them, they dissapear

[slim basin]

The new 630 batch worked for me.

[sinful yoke]

yip yip hurray

[chilly grail]

On the second time core forthcoming, thx

[tidal stirrup]

The new batch if cores isnt bugged

Works

Can finally complete my op ss squad xD

[carmine hedge]

Oh

[sinful yoke]

ok message updated in #known-bugs

[carmine hedge]

yep i was trying to buy something and it wont buy

restarted it and boom went back down okay got it

[sinful yoke]

[carmine hedge]

When u thought u got extra 630 cores but its fake

[sinful yoke]

need to get in season 👻

[slender zodiac]

Yes

[sinful yoke]

had it been 30 minutes?

[slender zodiac]

No

[sinful yoke]

it might have been entered wrong by accident

have you tried again?

[slender zodiac]

Yes xd

[brazen aspen]

So we got 1260 core data ?

Just get 2 mail with 630 core data each

Hope its not a bug

[rotund pond]

Still a bug.

Restarted game and it's gone.

[dark furnace]

@brazen aspen @rotund pond The first core data sent to mail was a bug. They resent it for fixing.

[rotund pond]

Yeah

I redeemed that one too.

Then I shut the game off.

Gone.

[dark furnace]

Now you should have gotten the corrected 630 core datas

[rotund pond]

I had 4790 before I turned my game off.

Now it's back to 4090

[dark furnace]

It's all right now. They were supposed to give away 630 coredata. But since the first message broke, they sent another one.

[past latch]

Ummm, i just got the core data thing twice, so 1260 core data, im not gonna get banned or something now am i???

Kinda scared

[teal wharf]

Nobody will gain double the Core data, first mail was an error and has since been corrected
https://twitter.com/AzurLane_EN/status/1181519228261634048

Azur Lane Official (@AzurLane_EN)

There has been some issue with the previous mail and we have sent another mail with the correct items to your in-game mailbox. https://t.co/dU7i1WNbju

Twitter

[wicked nexus]

Oof

Just recovered my old account and I couldn't find August maintenance Oath Ring

[chilly bay]

F

[wicked nexus]

Karma...

[wicked nexus]

Is it possible to get it?

[spring grotto]

Most likely not as it probably had a time frame that you needed to be logged in on to receive it, but I can't confirm that. You could try emailing customer support directly if you'd like though just to make sure

[subtle grail]

damn still not able to retrieve my account back, how long does it take for support to reply emails?

[spring grotto]

Due to them being out for holiday observation and a backlog of support inquires, currently they can take an upward of 10-12 business days or so

[boreal valve]

Does anyone know why my payment keeps on getting refused? Along with this report

[grizzled forge]

@zenith sable congrats on retrieve on your account I hope I can retrieve my account soon not to put my hopes up

[zenith sable]

@grizzled forge thank you! I got my account back after i sent email to Admin 2 days ago XD hope u can get it soon

[spring grotto]

@boreal valve for 200230, can you make sure you didn't already buy it and get a failed purchase? You can make sure by checking your Google Play/App Store payment history and/or your bank transactions to see if there's anything on them from AL

[boreal valve]

There's nothing on the purchase history of my google play, nor my bank's; and I have money on my credit card

[spring grotto]

Hm...if that's so the only other thing I could possibly think of would be maybe some form of connection issue perhaps try restarting your device and clearing the game's cache and trying a different network connection

[grizzled forge]

Guys does this means that my email has been sent?

[teal wharf]

Ye that's just to confirm you got the right one

[grizzled forge]

Ok thanks for the reply

@zenith sable they manage to restore ur account becos u bind your account?

[zenith sable]

Yeah

[grizzled forge]

Hmm I think they having Diffcult to restore my account since I did not bind my account

[boreal valve]

@spring grotto I tried restarting, the payment was denied again and if I try to buy the same pack again I'm given system error 1: invalid input

[spring grotto]

Hm...and you tried restarting the app and using a different network connection as well?

And clearing the game's cache as well?

[unreal linden]

They are not back from their break yet Right? So there would have been no resolution to the 1001200 ip restricted error for t mobile data users yet?

[boreal valve]

I'll try cache now

[spring grotto]

Not that we're aware of. You could possibly try using a free VPN to see if that allows your data to connect if you haven't already

[unreal linden]

I just go on wifi and connect that way and it works.

[boreal valve]

Deleted cache, back to 200230

[spring grotto]

Well I'm not too sure then. B/c almost always when we see 200230, it means you have a failed purchase on file and you'll get that error code when attempting to buy the same pack. But I've run out of ideas at this point, sorry to say. The only other thing I can suggest is to get a screenshot of the error w/ log mode open so the devs can take a look at that and perhaps they can offer some more insight to it

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[spring grotto]

steps for activating log mode

[boreal valve]

Thanks, will try

[echo spire]

I decided to buy a white shell in the core shop but my net suddenly cuts off. So now I don't have the white shell I brought and I lost 800 core. Can I get the white shell I bought?

[spring grotto]

Try fully closing the app, waiting about 10 or so minutes, and then logging back in and checking your depot

[teal wharf]

Not sure where to put this but about that 'Rally Request'
From what i know, missions need to be completed with a 'Partner' in order to go past stage 20 right?
When the event initially started, the box with the written UID could not be edited, the other 3 people i play with noticed the same thing.
The Send button was the only thing we could do, does that mean we requested ourselves to be our own partners, thereby locking ourselves to be the only participants?

[spring grotto]

I'd doubt it'd be designed that way, but I can't say personally tbh. Not sure how it works

[subtle grail]

is there anyway to log out of my current facebook acc or do i need to reinstall so it'll prompt the fb login again

[spring grotto]

So you mean you wanna use a different FB account but it always defaults to one specific FB account?

[subtle grail]

yup

im still waiting to retrieve my old account, so i wanna login using another fb account to see whats out here

ther

there

[spring grotto]

You could try a reinstall, but I'm quite certain that it's a setting w/ FB and not AL. If you'd like to try it as well, attempt to log out of FB on all services (such as your phone's web browser, FB app if you have it downloaded, etc) and then clearing AL's cache to see if that could clear out the default option.

[blazing tangle]

I made a purchase today for some gems. I was charged, but never received my gems what should I do?

[cloud niche]

@cursive onyx did i forgot to tell you that i uninstalled azur lane and im a returning player

[spring grotto]

@blazing tangle If they don't show up after a restart and/or 10 or so minutes, please email customer support w/ your account information along w/ the purchase receipt

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[cursive onyx]

@cloud niche it doesnt matter if you uninstalled it, its all saved online... if thats what you wanted to know

[gleaming ruin]

Wheres kaawani

[compact shore]

Umm I haven't logged in in a couple of months but i did today and found my progress gone

[sinful yoke]

was your account bound?

[compact shore]

I believe so

[sinful yoke]

do you have your uid?

[rugged gate]

I am waiting for a reply from Azur mail 9 working days, but still have not received a reply regarding account recovery
???

[sinful yoke]

staff have been on holiday

[compact shore]

Umm I don't really remember

[rugged gate]

okay

[sinful yoke]

no problem, can you try logging into your social media and checking the apps and permissions to see if Azur Lane is there? and you can also check your email for an email about your yostar account

[rugged gate]

I did all this, sent everything except uid, I'm waiting for an answer

[compact shore]

I can't seem to find it I'm pretty sure I bound it to my Facebook account since there wasn't a Gmail option and I don't know my Facebook email password anymore either

So I can't look through that email

I think my username was trianalog but I could be wrong

[sinful yoke]

then you’ll have to contact customer support to recover your account, make sure to tell them all details like username and server, and do tell them you cant login to facebook anymore

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

if you cant remember your username and server, its unlikely they will be able to recover the account

[compact shore]

Ok thanks

[torpid hawk]

Hello, I recently had to delete the game off my phone due to memory storage but now I downloaded it again and can't recover my account as it was Google+ bound.
How can I recover this?

[spring grotto]

The game doesn't have bind options for Google+. The game has only ever had options for Twitter, FB, or a bit more recently Yostar binding

But you didn't have it bound to any of those?

[torpid hawk]

Then I may have rememberd it wrong, is there still a way ik recover my old account?

To*

[spring grotto]

Do you happen to have your UserID from the old account? It's a long string of numbers that would've been found in your profile in game. This is just to double check binds initially

[torpid hawk]

No, I never wrote that down or anything