For the Crosswave event it says you can get 700 data cores (Phase 21), I however only got 70 datacores. What's the deal?
#tech-support
spring grotto
It's currently a bug #known-bugs we're waiting on staff confirmation if it's an error that it says 700 instead of correctly 70 OR if players were supposed to actually get 700 and just didn't. But staff is away for holiday observation so no word as of yet
ashen crown
Alright. Just making sure they're aware. Thanks.
carmine hedge
Hello I was wondering how long does support take to reply to an email I have been waiting for 2 weeks
spring grotto
As of right now, it can take upwards of 10-12 business days due to massive backlogs. And as well, they're currently away from office due to holiday observation and won't be back into the office until Oct 7th
verbal crow
hi , is today maintenance day?
abstract mural
The new outfit event is stuck on painting 5
spring grotto
@verbal crow Nope, it is not. No maintenance this week
@abstract mural Make sure you're not missing any well hidden painting points on No.5 
abstract mural
Ok
verbal crow
@spring grotto ah , okay .. thanks for info .. have a good day or night ..
spring grotto
@abstract mural If you're sure you're not missing any points on it after double checking it, just let us know
@verbal crow No problem at all and you as well 
sonic vault
I accidentally logged using twitter while I had another account unbinded and I can't seem to get that account back, is there anyway to retrieve it. If I remember correctly, I might've bound it to GameCenter ID out of habit, but probably not.
spring grotto
Well the game only binds to Twitter, FB, or Yostar. So there's no bind option for GameCenterID. But do you happen to have the UID for the account that's believed to be lost so we can just double check the binds?
spring grotto
Ah, the UserID. It's a long string of numbers that would've been found in the profile while you were logged into the account
sonic vault
I don't have that :/ I can see if I might've screenshotted.
spring grotto
Sure thing. If not, it's no problem, but as you believe it wasn't bound, you'll need to contact customer support via email w/ your lost account information so that they can look into your account and help retrieve it for you
sonic vault
Is there a way I can check that my email is correct? (sorry i have different emails that i use for different things thats all)
spring grotto
The email that the account is bound to? Well the only email binding is Yostar, and they send you a confirmation email when you bind it that way, so the only real way is to check for that old email unfortunately
subtle lynx
I am having a problem with the sixth and seventh pictures for the Jupiter skin not unlocking.
spring grotto
Look towards the bottom left there. There are 2 D tiles left uncolored
subtle lynx
Duhhhh thanks
spring grotto
No problem at all
subtle lynx
Just shows you how fried my brain is from work. 🤣
lean solar
Hi there! Me again, just wanted to tell that I was able to recover my unbounded account 
thanks to all the support guys and hope you get a raise soon for your patience and great work!!! 
verbal flare
Hi, I don’t know if this is a bug or not, but here’s the thing :
Right now, there’s an ongoing Crosswave Event, right? There are 3 difficulties ( Easy, Normal, and Hard ). I used up all 15 daily attempts in hard difficulty, and I also used up all lf my bonus tickets to play more of hard mode. Somehow, I can do 1 additional attempt even when I used up all the challenge tickets and attempts...
spring grotto
There's no bug. The 15 tries (and the tickets tries if you use them) are just a type of "Reward" run where you get better loot drops. You can farm it beyond those tries but your loot is just less (but you still get the same amount of event points)
verbal flare
Ahh, I see. @spring grotto
So, this is not some kind of bug or cheat, right?
Example, I have 5 tickets and 15 attempts for hard difficulty today, I played the hard difficulty 30 times. That means the first 20 has better rewards and the other 10 has less reward, but all 30 tries rewards the same Event Points ( 120 points ), correct?
spring grotto
Yepp, that's correct 
verbal flare
Alright, thanks for your fast response
spring grotto
No problem at all
wind portal
Its me again..
I accidently binded on brand new account.
Dw my new twitter isnt banned but i cannot unbind this new account
spring grotto
What happens when you try to unbind it? Do you get a specific error, I'm assuming?
wind portal
Yes
Uuid already binded or somethimg
Currently trying to bind yostar account for "bait" it
Edit:done nvm
Thanks.
Trucking heel
Solution
Bind your wrong account to any yostar account using any disposable email then unbind ur said wrong account AND make sure you arent logged in until you get into your proper main.
spring grotto
Okay, good to hear that you got it fixed and yeah, the game won't let you unbind your last binding option on the account so if you wanna unbind the last one, you'll need to place a type of dummy bind on it
spring grotto
Oh no worries at all. As long as it's all solved for you
wind portal
Thank god yostar willing to install third option since third party arent good at all sometimes..
cough cn cough
carmine hedge
Does the "Notified" Checkboxes even work?
spring grotto
Yes, they do. They're daily though. So once you click on them as "notified", they won't appear for the rest of that day until the server reset
carmine hedge
Ahhhh i see
Makes sense
Although i want my autobattle permanent tho 
anyways thanks toasta
*autobattle notified perma
spring grotto
No problem at all and ye, we actually do have suggestions written down from #game-feedback to have an option for them to be set as notified permanently so it's just up to the devs if they decide to implement such a feature
spring grotto
Hm...I'm actually not sure 
haven't tested it out to see
carmine hedge
I see...maybe ima test it out...
alpine zenith
modest cape
Hello, I'm having trouble recovering my account. Is this where I can get help?
Nevermind, I just noticed the pinned messages.
ripe pawn
why does the 38k cross event reward say 700 creds
but it only gave me 70 creds for data exchange -w-
median needle
you've already been answered in #bug-reports don't double post like this it's considered spam.
wicked onyx
Will there be a maintenence today?
sinful yoke
no, why do you think there might?
wicked onyx
From another games I'm used to maintenance happening every week even for 2-3h, so I'd rather ask than be surprised.
outer herald
Usually they say when maintenance will happen though
Most times it's when there is an update to the game though
quartz tangle
wicked onyx
Ah, you're right. I can't read calendar.
carmine hedge
so uh, my rally request doesn't update anymore, is this a bug?
dusty turtle
Can I unbind my Facebook account? Because every time I try to do I get an error
sinful yoke
is it the only bind?
dusty turtle
What do you mean by that
zenith forge
I have the same problem, i can't unbind my facebook
sinful yoke
is it the only bind on your account
zenith forge
but i believe someone tell me to send email and Yostar will unbind it for us
dusty turtle
Yep I have no twitter or yostar account
sinful yoke
zenith forge
@dusty turtle it's dangerous to unbind if you don't have any other bind
sinful yoke
are you able to bind one?
dusty turtle
I’m new
zenith forge
at least use a twitter to bind before unbind facebook
sinful yoke
yostar just uses your email, so if you dont have twitter yostar is fine
sinful yoke
how come 
dusty turtle
My other account was from 5 months ago and is also brand new, I just want my name back and re due the tutorial
zenith forge
starting new > unbind your facebook on your old account > bind it on your new account
correct me if i'm wrong
sinful yoke
zenith forge
wait
sinful yoke
you can create a new account on a new server
dusty turtle
I want my name back
dusty turtle
No
zenith forge
i actually get his point but i'll let you solve it
sinful yoke
what is the other account then?
dusty turtle
It just went poof the moment I logged in Facebook
dusty turtle
Yea and it said this Facebook account already has a bind on it
sinful yoke
you have to login at the title screen and bind in settings
dusty turtle
I think I might be confusing myself here tbh
sinful yoke
im confused too 
zenith forge
alright, i'm gonna ask you a few question
dusty turtle
Go for it
zenith forge
you want to start fresh?
sinful yoke
would like to start from square 1
dusty turtle
Yes
zenith forge
but you want to get your name back?
dusty turtle
Yep
dusty turtle
Ah
zenith forge
well, you can, you need to buy change nickname on your old account and change your old account name to something different, and then start new with the nickname on your previous account
i never do that, so idk it'll work or nah
but it's a waste of money
sinful yoke
it does not sound like they have access to the old account
but I mean, thats not a good solution tbh
zenith forge
I assume he has access to his old account since he say this
sinful yoke
I wont recommend spending money unless you desperately want the server
dusty turtle
I have my account from 5 months ago
I don’t have the account I recently made
Cause it went poof
zenith forge
now that's confusing
you don't have what you just made < can you make this clear
dusty turtle
Yes I don’t have the account I just made
zenith forge
yea, explain that poof too.
dusty turtle
Okay
I’ll explain
So I downloaded the game
I clicked log in
It told me to pick a name
I picked StreaShift0 since my 5 month old account has my original name
Then after once I did the tutorial, I tried binding it to fb
It then said this fb account is already binded with another account
So I was like hm okay maybe I can just log in my old account and unbind
sinful yoke
well 
then the 2nd is lost
dusty turtle
Yep
sinful yoke
luckily there is a solution
but I will ask
why not log into another server?
you can get your name and keep the bind
instead of going through the complicated and long process of contacting CS
zenith forge
^ this is what i think about
dusty turtle
Um can I tell you something
zenith forge
sure
sinful yoke
I dont see why not
dusty turtle
This is a weird glitch I’ve encountered
I downloaded the game again cause I deleted it before and wanted to try it out again
I never binded my account
So when it finished downloading
I had my old account back
I was so confused
zenith forge
you had your old account back?
sinful yoke
rare
dusty turtle
Yea
dusty turtle
As in the game or my real fb open
dusty turtle
Yep
zenith forge
and there's an account logged in to your facebook rn?
dusty turtle
Yea
zenith forge
open your facebook, and then account settings, and then open apps and websites
and you supposed to see this
sorry it's in indonesian language
zenith forge
no, don't thank me because the case isn't solved yet
did you managed to see the apps and websites tab on your facebook account settings?
zenith forge
okay
so the conclusion is
That facebook is binded to your "5 months ago" AL account
that's why you can access your old account now
because you're logged in to your facebook that has AL access in it
dusty turtle
I never binded my account from 5 months ago
zenith forge
@sinful yoke i'm guessing yostar will never delete an AL account even if they lost access to 3 binds and can't login anymore, am i correct?
dusty turtle
I just accidentally binded it to my Facebook today
zenith forge
if you never binded, why you have Azur Lane as an access on your facebook account?
sinful yoke
they'll never delete an account unless permanently banned
zenith forge
ohhh
it means
you play on the same phone 5 months ago
and somehow you're lucky and get access to it
well it's not lucky
dusty turtle
Bingo
zenith forge
it's just because still on the same phone
and that's not a glitch
that's why they remind you to bind accounts
sinful yoke
its 50/50
dusty turtle
Ah
sinful yoke
most people say its lucky bc they decided to reinstall without binding
dusty turtle
I thought it was glitch cause they say once you delete you never get it back
zenith forge
but that's not how the system works 
sinful yoke
its your phone saving the data deep within your phone
zenith forge
yea something like that
sinful yoke
when its supposed to delete all of the game files
zenith forge
when you first installed azur lane, you remember there's a prompt called "allow azur lane to access your files"
and then you accept it
so uninstall doesn't mean clearing all game datas
dusty turtle
Oh ye
zenith forge
they probably drop a little file
that save your progress
and it's probably encrypted
dusty turtle
Tbh I might as well just forget about Facebook and just do a yostar log in
zenith forge
become a safe player and use 3 binds
dusty turtle
I cant
zenith forge
so everytime you're like "oh shit i forget my yostar account" then you still can access with another way (fb/twt)
dusty turtle
Facebook won’t let me disconnect
zenith forge
that's why i tell you to try
you see azur lane on the apps and webs on your facebook account settings
give a ☑ on azur lane
and click delete
and try to re-bind
sinful yoke
zenith forge
now before you remove
dusty turtle
Yea?
zenith forge
i need you to clarify if this is true
dusty turtle
Yes
zenith forge
so basicly the facebook bind only contains fresh account, right?
zenith forge
you accidentally bind your 5 months azur lane account to your facebook, because you still have access to your AL with the reason : same phone, not facebook bind
am i correct?
if it's yes, everything is solved, but @sinful yoke already explain you can't get your old nickname.
it's because
dusty turtle
I rather just stick to my old account at this point
zenith forge
which means the account stays forever even you lost access to it
my suggestion
stay on the old account, damn imagine the amount of mails you get ingame
you have your old nickname that you want, no need to start fresh
you already making a progress, if you need ingame help, you can go to #gameplay-help and ask, in case you really forget how the game works
dusty turtle
At this point yea I will stay on my old account
zenith forge
(+) Akashi comeback mission
dusty turtle
But
zenith forge
hm?
dusty turtle
Can I not unlink my fb account
sinful yoke
you either have to have 2 binds to take one bind off or contact customer support to remove it
zenith forge
do you remember when i told you, you need to send email to yostar support so they can unbind it for you?
dusty turtle
So it glitched?
zenith forge
no
dusty turtle
Is that why it’s been giving me an error every time I want to unbind?
sinful yoke
yes
zenith forge
it's because you only have one bind and it's just facebook
try to bind with yostar/twitter
and then, try to unbind your facebook
it should be possible
sinful yoke
so you either
add another bind like yostar/twitter then unbind the fb
or
contact customer support to remove it
zenith forge
^ 
dusty turtle
I will try
sinful yoke
I will say, the 2nd option is less favorable
as you wont be getting a reply for at least 8-13 business days
zenith forge
2nd option is less favorable at this point since they already say Yostar HQ respond gonna be slow
and 1st option is easier to do
not even take 5 mins
dusty turtle
Wait so that means if I do make a yostar and successfully unbind fb does that mean I can’t unbind yostar
sinful yoke
you cant unbind a yostar account regardless
zenith forge
i don't know, i never had that situation
sinful yoke
if you make a twitter bind, unbind fb, you cannot unbind twitter
dusty turtle
Holy what a mess I got into
sinful yoke
if you make a yostar bind, unbind fb, you cant unbind yostar, only cs can unbind yostar accounts
zenith forge
bind fb, bind twitter, bind yostar, problem solved
well if you don't want 3 binds
at least bind your account on something
make sure it's safe
dusty turtle
Can you have multiple yostar accounts?
sinful yoke
yes and no?
dusty turtle
Nani
sinful yoke
if you reinstalled to a fresh new account, you could bind to yostar
if you reinstalled again to a fresh new account
you could make another yostar account
but you cannot have 2 emails on 1 account
there is no reason to
sinful yoke
personally I really suggest you dont if you're going to unbind fb
you'll also keep your name on the same server
but if you really want to restart clean, just login to a different server
dusty turtle
Okay I’ll keep my old account then
Cause there’s so many new things now
I don’t know where to start
sinful yoke
doing world campaign and rediscovering dorm and other features should be a start
zenith forge
dusty turtle
Just to clarify, When I deleted this game 5 months ago with nothing linked
And somehow I got it back when I redownloaded it today
It’s not a glitch?
outer herald
Did you have your account bound beforehand
dusty turtle
Nah
outer herald
sinful yoke
dusty turtle
Nothin I’m good I’ll let you guys know if things are buggy or not
sinful yoke
if anything you’re possibly experiencing something in #known-bugs 
dusty turtle
Thanks 
astral tulip
may i ask a question ?
dusty turtle
What’s up
astral tulip
Any Idea why i can't progress in the Mission Line
fickle flax
@hoary elk
Info section of the event, hope that helps.
Hey people, I can't download & play the game in my country so in App Store & Play Store I changed my region and/or used different programs to download and play the game. I want to purchase in game currency but I can't.
Anyway you guys could help me?
fickle flax
I downloaded the game on Android using QooApp
hoary elk
Wat phone u using now?
fickle flax
But I can't make purchases 😦 And on App Store I used another Apple ID with a different region to download the game and now I can't use my country's credit card to purchase gems...
an iPhone
hoary elk
Ah, purchases
Dat I can't rly help cuz I never purchased any myself, sorry
@sinful yoke
fickle flax
No worries, thanks for trying anyway ^^
fickle flax
I want to get that 2 ring deal :3
lethal shale
Hey is the game down? Mine keeps saying can't retrieve current version, what should I do?
fickle flax
Have you tried turning it off and then on?
hoary elk
Try restarting?
lethal shale
Yeah i even reinstalled it
cursive onyx
try switching your wifi connection or use a vpn
fickle flax
@hoary elk btw is there any other way to get in contact with AL support
hoary elk
Except email, nothing else
fickle flax
lethal shale
Im going to restart it right now
hoary elk
Gud luk
fickle flax
@lethal shale gl
hoary elk
There's nothing more direct than email
lethal shale
Thank youu!
fickle flax
@hoary elk usually it takes quite a while for mails to get answered 😦
lethal shale
Oh no good luck Ayanami
cursive onyx
that name almost fooled me in bug reports... to many ayanamis
fickle flax
I'll re-write my problem, don't mind me :3
I can't download & play the game in my country so in App Store & Play Store I changed my region and/or used different programs to download and play the game. I want to purchase in game currency but I can't. (Assuming because my credit card has been issued in a different country than the region/country selected.)
hoary elk
pulsar steeple
Hello Friends, I would like to ask you a question. Yesterday I tried to buy gems in Azur Lane. The Apple Store already took my money from PayPal but I didnt receive any gems. Any suggestions what to do? I already wrote an e-mail to the support but didnt get an answer yet.
spring grotto
You'll just need to wait for their response as staff asked all support inquires to go through email. And the response time can be in the upwards of 10-12 business days right now due to a massive backlog that customer support has and as well, they're currently out of office for holiday observation.
And as well, did you include your account information along w/ the purchase receipt in the email?
pulsar steeple
Thank you for your qick reply @spring grotto I put the screenshots from paypall an the Appstore in the mail so it should be fine. Have a nice Day.
spring grotto
Sure thing and you as well
remote pulsar
Can AL run on an android 5.1?
cursive onyx
if its in playstore then your android ver is enough
on not supported android versions it doesnt appear in the playstore
misty lodge
hi, i have problem, i forgot either i havent bid my account or i forgot which email i use, already sent email to dev at 20 sept. but still no reply. anyone can help?
spring grotto
Do you happen to have your UID from the account?
spring grotto
And just to be sure, UserID as in the long string of numbers from the profile? If so, I can check to make sure if it's bound or not
sinful yoke
@fickle flax if the app isn’t available on the app store in your country, your currency isn’t as well
fickle flax
I thought as much
But turns out that's not how it works
Even if you download the app via ways you normally can't you can still use Play Store to make payments for it. (Strictly on Android though, iOS by no means allows this.)
pale pagodaBOT
Z23 Sensei
spring grotto
Alright. So it was for sure bound to FB, so it's just a case of finding which FB email you had it bound to, yes?
misty lodge
oh thanks a lot, i have few fb account. i can try it. let me ask later if i didint find it
spring grotto
Sure thing. And there's one thing you can do actually to help narrow it down if you'd like. Log onto your FB on their website, and check under apps and permissions, and if you see AL under there, it almost certainly means that that was the FB it was bound to.
And as well when logging in w/ FB on AL, be sure to choose the correct server after logging in as accounts stay on the server that they're created on
misty lodge
oh ya, i might forgot about the server too since its been a while since i play it, can you help with it too ?
spring grotto
Hm...unfortunately not that I know of but give me one sec and I think I might have an idea of how to figure out
Alright, I think I may have figured it out
Since your UserID has a 13 start, it should be Lexington for your server
misty lodge
i'll try later, many thanks!
spring grotto
No problem at all
upper olive
Been seeing a lot of people complain about IP restricted 100120 and no one really offering working solutions so I'll just post the IOS fix method.
My fix was:
Settings -> general -> Reset -> Reset Network Settings
This is assuming you're on IOS. Worked for me twice so I'm assuming it should work for anyone on IOS. 
sinful yoke
vpn works
stable delta
Ship stuck in challenge mode for a while now. Cleared event team to make sure she isn't used anywhere. I'm not level 80 to access challenge mode either so dunno why but when I try use her for limit break, this message appears
spring grotto
You made sure that she's not in EX, Hard, Normal, AND Easy?
stable delta
Bingo thanks, she was sitting in ex. I couldn't do anything on hard so I dunno how she got in on ex 😂
Tried hard once and did Normal and easy only
spring grotto
Good to hear that it got all solved for ya
stable delta
lucid yew
The Crosswave event 38000 points prize is 700 core data or 70 core data? The prize list said 700 but i've only got 70
spring grotto
It's a known issue as of right now #known-bugs we're not sure if it was supposed to say 70 instead of 700 or if it truly was supposed to give 700. We're waiting on devs to come back from holiday for confirmation
lucid yew
Yeah, i've only got 70 core data, not 700. So i guess i should wait till devs come back 😦
Thank you for your answer
lament wharf
Hi !
I have a problem regarding monthly pass; I bought it on 1st October the amount got credited from my bank but I didnt get the pass so I repeated the same process next day but same thing happened. Twice the amount was debited but didnt receive the pass and the amount wasn't refunded too.
Please help
pallid copper
so i got the 38k thing and i only got 70 core data not 700
echo heath
Look above you Sorafirefox. #known-bugs
rose nexus
Can you check to see if this UID is bound? 67146427 @spring grotto
pallid copper
sorry
spring grotto
@lament wharf Please email support with you account information and the purchase receipt if you'd like them to be activated. They'll manually activate one for this month and then manually activate the other next month when the first one is about to run out.
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
Although if you want a refund on it, first attempt a refund from your respective app store to see if they'll approve it. If not, contact AL support at that point w/ that information
lament wharf
Ok I will mail it with the bank transcript
spring grotto
/checkbind 67146427
lament wharf
No I dont want refund if I get 2 months pass I am ok
pale pagodaBOT
Z23 Sensei
rose nexus
That’s what I thought. Thank you. @spring grotto I already sent in the email for recovery just wanted to double check I wasn’t forgetting I randomly bound it and forgot.
I got responded to by someone telling me to make a new account and send them the info so they can force bind my old account to the new one. I sent them the info. Can I assume when they do the force bind they’ll email me to let me know it went through or should I check my game everyday to see if the force bind went through?
spring grotto
Nah, they should definitely let you know when they've completed the process of moving the bind over to your old account
rose nexus
Awesome, in that case I’ll just wait patiently lol. Might take a bit since the devs are on break, but I thought I needed to restart from the beginning, so waiting a week + is nothing compared to the lost progress. Thanks again.
spring grotto
No problem at all
misty lodge
i get my acc back @spring grotto in the end i just wrong choosing server, thanks a lot! 
spring grotto
Hey, that's good to hear 
glad you're back in 
keen raft
lament wharf
@spring grotto Thanks for your help I have mailed the CS team; I just want to know the reply which I received is a generic auto reply right ? As it says to elaborate on problem which I have already mentioned in my mail.
covert sparrow
echo heath
One or more is in a commission
spring grotto
@lament wharf Yepp, it's just a generic bot reply they set up in case someone sends them an email that didn't clearly state out their issue
lament wharf
Thanks again
hoary elk
signal loom
@spring grotto is there any way to recover a lost account?
i tried contacting the devs through email but no reply
btw i did not bind it with fb or twitter
spring grotto
If you didn't bind it and already emailed, you're good. The only way to recover an account with no binding is to contact support via email. Though they do have a backlog right now and they're out of office for holiday observation till Oct 7th
mighty rose
Guys I have a problem you see I binded my AL account to my Facebook but someone hacked into it, so I changed my Facebook email and everything, and also I lost my iPhone so I play on my iPad. But now when I log in using that Facebook I can’t go back to my old account. Is it because I changed my email for my Facebook, and what should I do here, should I change the email of my Facebook, to the previous one?
echo heath
You're logging into the game via facebook and your account is gone on AL?
mighty rose
Yep @echo heath
echo heath
You're probably choosing the wrong server. Try all of them first.
wintry solstice
server maintenance??
echo heath
Nope
finite arch
echo heath
One or more is in a commission
upbeat tangle
Hello yes I just purchased the lucky bag, it said I was all set but I do not have any of the items
Oh, it just went through as I did that
carmine hedge
Requesting assistance with account recovery
sinful yoke
yes?
carmine hedge
Uid: 15581425, Japanese server. I have the previous account recovery email but won't restore my account
sinful yoke
we cannot help for jp much
mind if I test something?
wondering if JP AL uid works with this bind check
might not due to difference in binds
I will say, if you login, make sure to login to your old server
sinful yoke
unfortunately I cant help beyond giving you the server tip, but I dont think thats the case
you can join ALEC, our neighbor server, and ask for help therr
they will be able to help better
the link is in #welcome
placid mirage
Hello, I have a phone that I broke with my AL account.
I bound a twitter account to it but I can't log in with my new phone because it's bound to the broken phone and i get a message that says "This twitter is already bound with another Airi ID"
How do I get my account back and who would i contact?
Am i screwed here?
sinful yoke
login at the title screen, not settings
carmine hedge
Sad. Can't recover
sinful yoke
did you contact ALEC?
placid mirage
It's giving me the tutorial again, is that normal?
sinful yoke
what server do you recall your account is on?
placid mirage
NA washington i think
sinful yoke
are you logging into washington?
placid mirage
oh hm let me try that
It was some other server
oh thank you
it was such a simple solution
I didnt noticed the main screen buttons and what not
I am so relieved
serene minnow
Hi, I was told i can get some help relating to AL account. I tried binding a Yostar account to my AL account but bound it to a newly created one.
sinful yoke
did you try binding at the title screen?
serene minnow
Yes, i realised my mistake at the last moment.
sinful yoke
I see, yeah you’re supposed to bind in settings 
unfortunately you’ll have to contact customer support
do you have your old account information like UID, server, and username?
serene minnow
Yes, i saved it to a facebook account. So all information is retrivable.
About customer support, where do i contact them?
sinful yoke
you saved it to facebook as in bound it?
serene minnow
Yes.
sinful yoke
so you just want the yostar account on your original account, not that you lost it and cant retrieve it?
serene minnow
Yes.
sinful yoke
got it! make sure to take a screenshot of your current binds (the facebook) to show them account ownership
also they will probably ask for the email of the yostar account
/techsupport
pale pagodaBOT
sinful yoke
email above
serene minnow
Sure, thanks alot!
silver depot
Hi i completed a mission where the requirements were to get Taihou to level 100 but after reaching level 100 the missions no longer on the list and i didnt collect the rewards?
echo heath
You probably collected it while pressing "collect all."
silver depot
I dont press collect all
I also know i needed the item from the rewards so i checked my depot and the item was not there
echo heath
Actual tech support might be able to help you further, but I haven't heard of any issues completing secretary quests.
I'm not sure much can be done if you don't have any way of proving you didn't get said items.
sinful yoke
have you tried restarting the app?
silver depot
Yeah
sinful yoke
at any time have you had the app fully closed for a few minutes? (like 5)
silver depot
Yes
sinful yoke
not desync then 
in the case they did really just disappear, you’ll have to contact customer support so they can check the logs and safely deliver the items to you via ingame mail
/techsupport
pale pagodaBOT
sinful yoke
make sure to include your UID
silver depot
Thanks!
sinful yoke
tawny salmon
A few months ago I sent in a request to have my old account (that I had lost while trying to bind it) bound to a new account. I sent in the information that was requested, but never heard anything back and the old account was never bound to the new one. I sent another email but was responded to by what I assume is a new bot which asked me to elaborate. I sent another email explaining the issue, but the bot sent another email that asked me to elaborate again so I'm not sure if the email will ever actually reach someone.
sinful yoke
@tawny salmon when did you first respond?
tawny salmon
Beginning of June. Believe it was sometime during the first week. It was within a couple of hours of getting an initial response from Support
sinful yoke
and since the beginning of june they have only replied once with what message?
tawny salmon
Dear Commander,
Please provide details about your lost account so that I can check on its status:
UID
in-game name
Server you are playing on
Commander level
Last login date
Thank you,
Yostar Games
This is exactly what was sent
sinful yoke
and that was the last response?
tawny salmon
yes
sinful yoke
they must have missed it then
going by what you said earlier, you already sent some follow up emails
I believe once staff are back from holiday they will begin to work towards the email
tawny salmon
I hope so. Thanks for the help
formal kindle
I actually had a purchasing issue occur about 3 weeks ago, and I've been trying to get into contact with the EN support since. Based on what I'm reading here, is it reasonable to assume they've been on holiday?
modern parrot
I was playing AL on my emulator and then today my windows told me "not enough space on drive left" - I checked and it was actually only 300MB left on the drive. Apparently the Emulator + AL put 13gb of data on the drive 😦 Since it was the wrong drive this was on (the system drive) I copied the complete emulator to the other drive, but after that the emulator didn't work anymore (I deleted the original apk after the dl + install cuz I need that space since I didn't expect this to happen). Is there any chance my few days old account can be recovered as I haven't bound the account yet?
echo heath
You would need to e-mail customer support with your UID (if you have it) or your user name + server and any identifying info about the account.
/techsupport
pale pagodaBOT
echo heath
FYI, the devs are currently on holiday and according to other tech, expected response time is 10-14 business days.
modern parrot
which would mean leveling the new acc is faster 
night vigil
median needle
no you're not banned. trying using wifi or a vpn.
warm radish
I have gotten IP restriction 100120 time
Have to uninstall and reinstated the game
warm radish
Isp?
sinful yoke
internet service provider
warm radish
Data right now
warm radish
Mota
sinful yoke
weird then
can you open log mode and take a screenshot of the log when it gives the error?
warm radish
sinful yoke
with log mode
warm radish
warm radish
Kinda just spam it
sinful yoke
now, can you try using a VPN?
warm radish
How do I do that
sinful yoke
there are apps on the store for free, android one we suggest is hotspot shield, for ios we suggest vpncat (free)
its usually just as simple as the press of one or 2 buttons
warm radish
So it's a app
sinful yoke
yes
sinful yoke
they must have changed it then
lean solar
@sinful yoke if it also helps you guys as a secondary option, a while ago VPN hub was released and it is free for Android, I'm not sure if it's better than hotspot but it works nice
sinful yoke
tunnelbear works too but it has a limit
I will suggest that as well then I dont have android though so im not entirely sure
warm radish
Act vpn
lean solar
Oh, I see, thank you very much for quick response!
warm radish
Free but just a lot of adds
sinful yoke
alright nice
warm radish
Thank for the help and me not knowing things
sinful yoke
its alright im here to help
modern parrot
So I sent an E-Mail to the right address and got already an answer (kinda)
Hi there,
You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.
Thank you!
I included everything in the E-Mail I could think of regarding the issue (also including on what's asked in this response), so do I just ignore this and wait for the next answer?
sinful yoke
yes, its a bot message just to make sure you made the issue clear
if necessary, make sure you're including your account information
modern parrot
I see, I included all the account info I could think of (including info only when logging into that account) in the e-mail except the UID (have no screenshot of it sadly)
sinful yoke
all good
modern parrot
thank you 
wicked nexus
Good afternoon. I have a question how long does it take to recover an account?
echo heath
Support response is estimated around 10-14 business days at the moment
gleaming ruin
Um is there any admin online here?
wicked nexus
Oof
sinful yoke
whats the issue?
sinful yoke
can you be more specific, what happened to the account?
gleaming ruin
Okay i havent ayed AZUR LANE for a while but the last time i played is on the update of submarine shipfos
Then after that cauz ive received the news about it i tried installing the game again
But after that.. I installed my game agdain and do sone patches and after that i was a little bit shocked becauz i log in my acc through facebook cauz i bind ny AL acc in my fb acc then after that it was log in but when i click it cauz im way too excited i notice i was back entering a new name like whuttt
Then after that i put in my mind maybe its just a bug i relog in again and try to find my real server cauz my real server of my account is lexington i think zorry if its incorrect but i remember it was lexington
Then after that i click it but it says enter a new name
So i restarted my phone maybe it was a glitch or a bug or something but after restarting i opened it its still the same
It says enter a new name but my acc there was already log in
sinful yoke
have you tried all servers?
sinful yoke
do you have multiple FB accounts?
gleaming ruin
No i only have 1 that time
sinful yoke
do you have a twitter possibly?
gleaming ruin
but rn i have 2
I dont have a twitter sorry
I dont like twitter im only hang into fb
And im not use of Twitter
gleaming ruin
My ign is Emilia-Tan the last time i remember i was lv 30+
sinful yoke
it can be used to add friends so if you dont have it, its likely you could have sent it to friends
gleaming ruin
Okay ill try to contact my friend too cauz he was playing azur lane back then with me
sinful yoke
do you think you might have a screenshot of it?
it was located in the screen that had your secretary changing button
gleaming ruin
Thats my other problem too i forgot the uid
gleaming ruin
Wait imma find some screenshots i have backthen
wicked nexus
I just remembered my real in-game name for old account
How long does it take to restore old non-binded account?
echo heath
Same time frame as I said earlier b/c the devs have to do it so they have to read your mail and inspect the account for you.
echo heath
Holidays + backlog has made the wait time long
wicked nexus
Well, I sent my email. Time to wait.
sinful yoke
happens every year so far unfortunatelt
end of the year and beginning of the year oct-feb its too busy 
wicked nexus
I was sending wrong in-game name whole time
gleaming ruin
I cant find
echo heath
You have no partner to complete the rest of it KMS Vah
sinful yoke
if your friend does say you sent it, do tell me, I will check your binds @gleaming ruin
gleaming ruin
I found nothing on my screenshots baq then all i did back then is screenshots the opening of the game
sinful yoke
for now, would you like to send an email?
sinful yoke
I see
sinful yoke
are you 100% sure you bound?
echo heath
If you are sure you're bound to FB and can successfully log-in through facebook, we would strongly urge you to double check all servers.
Many people simply forget what server they're on.
echo heath
sinful yoke
some people report that logging in through FB multiple times randomly gets their account in action, but it could also be that its a lie
gleaming ruin
Plzsss maybe this time my acc
No im not joking if u want proof here imma give u a link proof that im not lying
It was on my yt channel
gleaming ruin
But it was a very long time ago and im way to far ahead
carmine hedge
so, i need a 2nd person for the rally request? how does one do that, it seems like mine is locked
sinful yoke
@carmine hedge a returnee must add you
gleaming ruin
But that vid was taken a very long time ago
echo heath
@carmine hedge You need to talk to someone who is new or coming back to the game and give them your ID to log into their game
carmine hedge
well, that's unfortunate, i doubt i'll find anyone then
sinful yoke
you can check the ? notice to see if you qualify
carmine hedge
oh good, it's cross server
wicked nexus
Same here
hoary elk
Oh, u waiting too?
wicked nexus
August maintenance
crystal raptor
gleaming ruin
Ummm my other friend sent me this ss cauz i ask her too try search ny acc
And this what my acc is
Plssss retrieve my acc back plsss
gleaming ruin
Yes i did
But still i havent found
But i used my other acc to find it
I serch my old acc then i found it
sinful yoke
I see you should probably contact customer support now
gleaming ruin
Where can i contact @sinful yoke
sinful yoke
make sure to tell them you remember binding with fb but to no avail its not working, include your server and username as well
/techsupport
pale pagodaBOT
gleaming ruin
Okay thank u so much @sinful yoke
But where can i contact them plss teach me
Can i contact them through Gmail?
sinful yoke
yes
gleaming ruin
Okay how plss teach me
sinful yoke
read the bot message 🔎
sinful yoke
gleaming ruin
Thank u for making it easy for me @sinful yoke
sinful yoke
its no problem
gleaming ruin
Thank u so much ill contact them rn
Thank u very very much for helping me in advanced
sinful yoke
gleaming ruin
Ill just wait my friend to open his acc then ill try to ask him to visit my prof then ss my pp
sinful yoke
you need a returnee partner
sinful yoke
they need to complete their own tasks
swift linden
oh so wait on them?
sinful yoke
yes
sometimes it will be a long time though as not everyone gets a returnee partner right away
swift linden
ahh gotcha
sinful yoke
yes
errant garden
Ok thanks 👍
rancid spire
Hello
Someone has directed me to this channel because I was about to ask why I am losing my account even though I binded it with my Facebook account?
sinful yoke
wicked nexus
If I get my old account back, should I unbind my FB from new one?
lapis reef
I only got 70 core data instead of 700 for the crosswave event for hitting 38k :/
teal wharf
Known bug
rancid spire
@sinful yoke I don't have my UID of my first account. Didn't know it was important.
sinful yoke
well maint notices usually say to write it down
you are sure you bound the account? @rancid spire
sinful yoke
are you logging into your usual server?
sinful yoke
can you try all just in case?
rancid spire
Wait
Let me try Washington
MY MAIN ACCOUNT WAS IN WASHINGTON
YES
Thanks for the idea @sinful yoke 
sinful yoke
no problem, glad you’re in
rancid spire
wicked nexus
@sinful yoke is it possible to retrieve a non-binded lost account without UID, but with only in-game name, Commander level and Server?
spring grotto
@wicked nexus Yepp, it is possible
wicked nexus
Thank God
urban garnet
How do you recover it?
modern parrot
/techsupport
pale pagodaBOT
modern parrot
@urban garnet
urban garnet
How long does it usually take for them to reply?
spring grotto
Well they're currently away for holiday observation until the 7th of this month. And when tehy get back, they have a massive backlog so it can take upwards of 10-12 business days currently
urban garnet
Oooh they're away, that explains it
spring grotto
Are you sure it was hacked? Be sure to try restarting the app completely as it could be a form of desync (or a simple case of accidental retiring them)
brittle sandal
maybe just joined the wrong server
round narwhal
ashen pawn
Hi
I just lost my account
I forgot which server in Japan
And i can't sync my Twitter
Sorry wrong image
spring grotto
Sorry to say, but we're specifically for the EN server so not much we can do for the JP server. And I'm personally not sure of the recovery process for JP.
But you might be able to get some proper help regarding the recovery process from the Community Discord (ALEC)
ashen pawn
Thanks toaster
topaz mesa
I'm not able to log in ... every time I try I'm getting an error that says "IP Restricted 100120". I'm just connected via 4G on T-Mobile. Never had this issue before...
Tried restarting my phone, no change
spring grotto
Some form of network error more than likely coming from the mobile data. You might need to try switching to wi-fi or you could also possibly try putting on a VPN to see if that allows your mobile data to work
topaz mesa
Yeah, it works on my office wifi. Weird.
unreal linden
I just had the same error and I'm on t mobile as well. Worked from free store wifi
topaz mesa
Hopefully this is a temporary thing and they're not blocking T-Mobile for some reason from now on. Because uhhhh that will severely limit my ability to play 😮
steel atlas
i can play with t mobile
dapper crow
hi i need help, i notice i didnt got the phase 21 (700 data core) reward upon collecting. my core data is still 400+
spring grotto
It's a known issue that only 70 core data is handed out. We're unsure if the bug is that it incorrectly says 700 instead of the correct 70 OR if players were supposed to actually get 700. Staff is away for holiday observation so we're just waiting on confirmation about it right now.
dapper crow
i see, thanks for the info
topaz mesa
I feel like the 700 in the thing is a typo. That seems like A LOT. It's the only thing motivating me to keep going on the event
on the other hand the 6k prize was 300 core data so it wouldn't make any sense for the 38k prize to be 70
errant silo
Hey could continue getting help with retrieving all of my account including everything that was on it, I was just put through a cycle of changing my linked account and couldn't actually get what I needed.
spring grotto
What exactly happened?
errant silo
Earlier in the year I got glitched and had to delete azur lane I redownloaded it but was not able to access my items but I (I can't remember exactly why) my account was linked so I try to get it linked to log in and couldn't access it so I contacted this discord and you actually gave me the email recover thing which was a big help but I have changed my linked email three times and just gave up cause the automatic response would just tell me to give a new account to link
spring grotto
@errant silo well when they asked you to create a new account and bind it so that they could help you recover your old account, did you?
errant silo
@spring grotto yes I did it twice
spring grotto
And you sent them the new accounts information? What'd they say after you did
errant silo
The same thing each time, that they needed to change the linked account
spring grotto
I'm afraid I dont quite follow. Did you bind your new account in the settings menu in game?
errant silo
Yes
It told me to remind my account twice, which I did. because I was unable to access my original account which is why I had to delete it once I reinstalled I could not access anything because it gave me an error code so; I came here a few months back got the email to rebind my account to a new email, it then went in and rebound my account but when I tried to log in it would give me an error code and I told it and it rebound my account a third time finally it wanted me to rebind it again because I got the error code again so I gave up
lilac glen
it seems that I didn't receive the 700 core data even though I reached the milestone. Is it a bug?
spring grotto
@errant silo Are you following these steps for binding and retrieivng? Steps 1-3 are for binding and steps 4-5 are for retrieving your bound account https://i.imgur.com/roy6tih.jpg
@lilac glen Yes, it is. We're unsure if the bug is that it incorrectly says 700 instead of the correct 70 OR if players were supposed to actually get 700. Staff is away for holiday observation so we're just waiting on confirmation about it right now.
lilac glen
I see, thanks for informing me, would be great if it's 700 😄
errant silo
@spring grotto yes I have but it always gives me an error code telling me account creation failed at this point I just want my stuff back, if I can't access my account is it possible to copy the account and give me a new one with a different name with the same items or possibly bind the account to a new yostar account? I could tell you some of the shops I had
rose nexus
@spring grotto hey toast, I got responded to for the request I put in regarding my lost account 2 days ago and I was advised to create a new account and send them the name, server and uid so they can force bind my old account once they locate it. Don’t mind waiting, but just wanted to set some time expectations.
Does the 8+ business day wait apply after each response or after we get the first response from a person only and our request is handled more quickly after that? And second, I was looking to upgrade my phone and was wondering if I should hold off until they get back to me on if they managed to bind my old account? Thank you.
spring grotto
@errant silo There is not, sorry to say. You would just need to go through support to get the old account back
@rose nexus I would ideally say it shouldn't, but unfortunately I'm not completely sure if their internal process so I can't give a for sure answer. And as for the phone, it should be fine. That shouldn't mess up the process any
sinful yoke
usually it does
errant silo
@spring grotto it just goes in a loop if rather have actual help because the automatic system just tells me to give a new account for it to bind
rose nexus
Ok no worries, I’ll just wait. Thank you @spring grotto 
sinful yoke
@errant silo you have to wait for CS to respond, the bot will reply always
errant silo
@sinful yoke well if you look back you will see I said it just repeats the same step over and over
vernal latch
@sinful yoke Hello guys, i haven't played azur lane for a while and today i decided to play again, but i can't access my account back because it was linked to my twitter account and that account was deleted by twitter themselves and can't access that account so no azur lane for me
And i would really love if you can help me with my account recovery
(Btw idk if i typed correctly, english is not my first language so i hope that you understood what i said)
sinful yoke
@vernal latch you’ll have to contact customer support to be able to login again, they will have to remove it and create a bind
/techsupport
pale pagodaBOT
sinful yoke
read the bot message
exotic cave
Ok i need help
sinful yoke
whats the issue
exotic cave
i got some ip restriction
and i was logged on early at home perfectly fine but then at work i got the ip restriction 100120
and now it rest me
:.(
sinful yoke
what is do you have?
exotic cave
so did i juat lose my stuff or is it just that im at work and if im at home itll be fine
and what is?
Im on android
sinful yoke
isp I meant
exotic cave
I had my twitter linked
Isp???
Im sorry idk what ya mean by isp????
@sinful yoke um im not tryna to annoy but what do ya mean
echo heath
ISP = Internet Service Provider. Who you buy your internet from
echo heath
so Comcast
seems the issue generally has come from changing around how you're connected to the internet
If you're getting "IP restriction" while at work, you might be connected to your work Wi-Fi which AL doesn't like
exotic cave
Ah ok so if i go home and try it will i have my account back cause i just tried to login in at work and it did the usual tutorial
echo heath
Your account doesn't get changed because you changed your connection.
My guess is you picked the wrong server.
rocky pecan
how would I go about making a brand new account on the same server? I tried wiping cache/data but it didn't work 
echo heath
Try every server just to make sure you're in Sandy. Lots of people forget what server they're actually in.
You can't Kasea unless you don't have your account bound and you then uninstall the app.
exotic cave
I was just on it this morning which is crazy and last night so i guess ill just wait till im home to try this
rocky pecan
(it's on Nox)
doesn't seem like I have it bound, but uninstalling the app didn't help
echo heath
So you have no bindings and after you uninstall the app and then reinstall it, you come into the same account?
rocky pecan
yeah
sinful yoke
@exotic cave have you tried a vpn?
echo heath
shouldn't be possible afaik. Maybe it's something to do with NOX holding data or backing it up.
Honestly easiest way to make a new account is to pick a different server (unless there's some real reason you wanna be on the same one)
rocky pecan
idk 
can try reinstalling Nox
exotic cave
No i never did a vpn
sinful yoke
can you try it? it may help you login
exotic cave
Ok i will
random orchid
I need help ;(
echo heath
Please say what you need help with.
sinful yoke
cant help without knowing
random orchid
My phone updated today and since then the resolution of my game ha become horrible. It's to the point I dont even want to play it
Sorry was typing ><
sinful yoke
whats the resolution can you send a screenshor?
sinful yoke
is everything updated in settings?
random orchid
Yes, it was fine this morning then my phone automatically updates and I can't figure out how to fix it
The fps is set to 60 in game, but there not much more I can change there
sinful yoke
have you tried reinstalling?
random orchid
Not yet, do you think it will help?
sinful yoke
it may, the files may have gotten messed up
random orchid
Okay ;( I will try thank you. If it doesnt work I'll be back I guess xD
sinful yoke
make sure your account is bound
exotic cave
I tried it with vpn and i tried all the servers and its goes right into the tutorial
so should i just try at home???
chrome shell
Hey I was just binding accounts and my twitter ended up binding with the new account rather than my old one for some reason and locked me out my old one. Is the account just lost now or is there anything I can do?
sinful yoke
@exotic cave do you have your UID
exotic cave
Yea ill send it
sinful yoke
@chrome shell did you bind correctly in settings?
chrome shell
yea the account I just created ended up binding to the twitter
so when I binded the main account it logged it out and loaded the new accounts stuff up
sinful yoke
that only happens if you bind at the title screen
chrome shell
I did it in the settings
sinful yoke
you werent logging in to a bound account just binding an account that hasnt been bound, to clarify?
chrome shell
I think I just messed the whole process up
sinful yoke
https://i.imgur.com/roy6tih.jpg this is how to bind and login, if you did the first 3 steps for binding, there should be no issues
chrome shell
Yea I did that with my main account
exotic cave
And i just asked my friend if i was still on his friend list and he said yea
chrome shell
but then I had logged in with my second account, and it overwrit the bind and became the main bind
chrome shell
yea I accidentally booted up the game and did the tutorial
exotic cave
Ok ima just have to type my uid cause i cant send the image UID:203796961
sinful yoke
/checkbind 203796961
pale pagodaBOT
Z23 Sensei
sinful yoke
have you tried logging in with twitter? @exotic cave
@chrome shell accidentally booted the game? sorry im a little confused, if you bound everything should be fine, but im not sure of all these small details and your intent
chrome shell
- I binded the account with Twitter
- I opened AL on a second device and did the tutorial cause I thought I needed too
- I logged in on twitter with the second device
- It said it binded
- I opened up my original account again and it opened on the second device's account
exotic cave
OMG IT WORK
sinful yoke
did you login with the original device?
chrome shell
yes
sinful yoke
ah I see
exotic cave
THANK YA SO MUCH 
sinful yoke
yes you overwrote the account @chrome shell you’ll have to contact support fo get it back to you
/techsupport
pale pagodaBOT
sinful yoke
their email is above
please include the account info of your original and new account
chrome shell
I don't have the original UID
sinful yoke
but please include your name and server without the uid
chrome shell
aight
random orchid
It dod not help;(
solid lantern
carmine hedge
need help and see if i can do better or is this a better team
sinful yoke
@carmine hedge ask #gameplay-help
lilac shale
I cannot open azur lane
The loading screen is repeating
The game just repeating this
spring grotto
If I had to assume, it's due to your connection. Try restarting your device and network if possible. And maybe trying a different network as well
lilac shale
Okk thank you
pearl birch
I can't deploy it for some reason and now it's gone '-'
sinful yoke
restart the app then check your dock and sort by time joined
pearl birch
Ok :P
slender zodiac
I can’t log into the main account via Facebook, I tried everything, throws it at the training for the initial level
sinful yoke
have you tried logging into the right server?
slender zodiac
Yes
sinful yoke
do you have your UID?
slender zodiac
No
sinful yoke
are you sure you bound the account?
slender zodiac
Yes
sinful yoke
do you possibly have 2 facebooks?
slender zodiac
No
slender zodiac
Yes
sinful yoke
are you able to reinstall and try to login once more? @slender zodiac
slender zodiac
I tried
sinful yoke
it seems possible it was never bound or you possibly bound it to yostar/twitter and dont remember
slender zodiac
thanks but I did not tie him to twitter
sinful yoke
you may have to contact customer support if no servers are working for you
/techsupport
pale pagodaBOT
sinful yoke
their email is above, do make sure to include your username and server
rugged gate
i have been waiting 10 days, but mail support ignored me nice
sinful yoke
staff are on holiday
they only respond on business days and currently the estimate is 10-13 business days
red whale
What if u accidentally bind the wrong email account for the yostar account is there a way to unbind and rebind the email account to another account?
sinful yoke
you have to contact customer support to remove the email for you