Dat I dunno
#tech-support
hoary elk
tight cliff
So I won't be able to recover my account at all?
pale pagodaBOT
tight cliff
Oh...
cursive onyx
@tight cliff after that you should be able to log in and link it to twitter or yostar
cursive onyx
thats possible too if you have your account information from your old acc
hoary elk
All except UID
cursive onyx
UID isnt that necessary as long you have enough other info like name, server and lvl
spring grotto
If your Laffey, Prinz, and Takao are limit broken to at least 2, they're able to carry 2 torpedoes each. So 3 ships x 2 torpedoes each = 6 total
lean solar
Hi guys, does someone know if there is a way to recover an AL account that was not binded? I just got a new phone and cannot retrieve my old AL account
cursive onyx
send customer support an email with as much as possible account info to get your account back @lean solar
/techsupport
pale pagodaBOT
livid ruin
@spring grotto oh that makes sense. Thanks!
lean solar
@cursive onyx perfect, thank you very much, will try right away!
sinful yoke
@lean solar did you ever bind it in the past? just asking as you make it sound like you tried but nothing happened
@hoary elk thats how they recover unbound accounts so yes, many people have
hoary elk
But some people can't manage to hold their blood keep low and ended up bursted it
I nearly become one like dat
Sorry
lean solar
@sinful yoke Indeed I tried several times to bind with Facebook, but for some reason (possibly low end phone) the game would crash and send me back to my phone home screen
sinful yoke
do you have android?
lean solar
Yes, previous phone was Huawei y6 2017 with Android Lollipop, new phone is Motorola g6 play with Android 8
hoary elk
Why not with yostar?
lean solar
That's a good question, but honestly I don't know why
I thought it would be easier via Facebook
hoary elk
With yostar is easier
Yet
Be careful of miss-binding
Yostar uses email, and once u bind it, it can't be unbinded until u contact de cs
lean solar
It would have been great to know that before, and indeed I will be careful of miss-binding
Thanks for the advice
lean solar
Well, e-mail sent, now I will just sit down and wait for something good to happen
Thank you both for the time and the assistance
keen raft
hoary elk
U bound ur old acc to yostar with ur email
Then in login page u choose yostar then insert de email u use to bind ur old acc
Why wait?
@lean solar
sinful yoke
@lean solar can you try enabling developer mode and turning it off then attempting to login with facebook again?
lean solar
@hoary elk as far as I remember, I never bounded my old account with yostar, but maybe I did
hoary elk
Can u still connect to it?
sinful yoke
do you have your UID? @lean solar
lean solar
sinful yoke
ok please let me know how it goes
hoary elk
Bc I never have fb and twit acc
sinful yoke
still crashes?
charred totem
I’m getting a 3010 error that says failed to begin stage: shipgirl cannot
sinful yoke
@charred totem it means one ship in the fleet has been duplicated across another fleet (most likely commissions)
@lean solar do make sure to tell customer support that it crashes when facebook (twitter as well) is tapped so that they can work around it
lean solar
@sinful yoke it doesn't crash anymore, but when trying to login with Facebook it only lets me enter with a new AL account, also right now I am on my new phone, the old one was the one that crashed
And indeed, I did tell all possible details to customer support, included screenshots I had from my account if that would help them
sinful yoke
@lean solar have you tried logging into all servers?
and, come on, not crashing is part of success! 
lean solar
Well, I haven't tried to login to all servers, didn't know if that would reduce my chances of retrieving my account
True, at least it is not crashing anymore
sinful yoke
@lean solar have you now?
do note all accounts are server side!
all servers have different data so you must login to the same server as before
lean solar
Yes, already tried and is not letting me get my old account
dusty pecan
Hey I have ships "In challenge mode" is it fine if I leave them as is or will I need help to get them out?
spring grotto
Challenge mode can also mean yhe crosswave event, so are the ships in there perhaps?
dusty pecan
Yep it's the event, thanks
silk hemlock
i have an issue i dont get the items from crosswave event specificly the % checkmark items like the 5 gold blueprints
does this mean i wont get the oxy torp even tho i participate in the event battles?
misty crow
they're given in mail post event
silk hemlock
ah i see thank you
edgy fern
what do I do if the game keeps giving me "Failed to begin stage: 3010: Shipgirl cannot"
edgy fern
ah, sure enough. thanks lol
lavish smelt
Am I doing something wrong? Wont let me participate
echo heath
lavish smelt
Mk
noble trench
Are there any other ways to contact support besides email? I’ve been trying to get some help on a purchase issue for close to 2 months now...
hoary elk
No other ways, I'm sorry to u
Besides, dey r now in holiday, will respond slower
But ain't 2 months too long?
noble trench
Way too long
runic saffron
found a bug
celest tendon
can someone help me? I binded my account to a twitter account and after phone change when i login there with my twiter i dont have my, everywhere are starters...
hoary elk
I can't rly help if twitter or fb, gonna wait for dem
celest tendon
:/
celest tendon
i have accidently 2 accounts one linked to facebook and one to twitter and after phone change i can play on facebokk one but my twitter one is gone
celest tendon
i even have those phones in front of me now switching cards like a tard xD
hoary elk
Sht, I'm traumatised having azur lane acc in two phones
I bound my new one and lost my old one
celest tendon
the story is that i started lane long time ago on my old phone and forgot to link it so i started new one because i had my phone rented to a friend now when it comes back i binded my old account to twitter and i cannot have it on my new one T.T
celest tendon
np
well i tried ...
i can try to link it to the third thing but idk even whats that xD
celest tendon
yostar is safe anyway ? i never used it
celest tendon
egh.. i dont see any registration on yo-star page
hoary elk
Gud luk
celest tendon
thynk ju
celest tendon
hoary elk
U install Al to new phone
Then u bind to ur new and lost old one
Miss-bind be like
Well, since u have bound with twit and fb, shud be fine I guess
solid imp
Hello Ayanamie 
celest tendon
@hoary elk it works with yostar thank you very much 
celest tendon
My shipfus are back 
wide wagon
Restarted the game
spring grotto
One or more of your ships is currently in a commission
wide wagon
Ty
spring grotto
There is not. All support inquires are asked to be sent in via email currently
Sorry to say
light pivot
I lost my account after reinstalling the game, as I forgot to bind it. If I want to ask CS staff to help me recover my account, how detailed I should cover in my request about my lost account? Thanks in advance.
spring grotto
Just be sure to include your old account information, as much as you can get (e.g in game name, server, commander lvl, UID, etc). And clearly let them know that you want to recover the account as it wasn't bound. That should be good 
light pivot
Alright, thanks for the info, I'll wait until they've returned from holiday.
sinful yoke
no you should write an email if you havent already 
they answer first come first serve
light pivot
OK, thanks for the info.
sinful yoke
yes
"bumped" emails remain in place
unless you create an entirely new email which we do not encourage
tidal gulch
Not 100% sure where i should put this but the recent post about shipping the Azur Lane artbook to Australia, i think most (if not all) of the people trying to choose Australia as the shipping location can't due to it not being a option.
Sorry if this doesn't go here or that, been waiting for it to ship here lol
sinful yoke
one moment please 
@tidal gulch
sinful yoke
@tidal gulch staff were consulted, website will be updated in about a hour to include australia as a shipping option
tidal gulch
No worries and thank you
hot cloak
Need some help here. I purchased a gem chest and fail to receive any, then I made another same purchase, the second transaction was successful. I have emailed customer support about requiring refund the first purchase with app store invoice. However, since you guys said most staff are on holiday and it gonna take a while for a response, should I request refund on app store now or wait until costumer service reply me? And can I spend the gem I purchased from second transaction now, because I don't want cause any misunderstanding that I am using "refunded gems"
misty crow
you can only ask for refunds up to 72h from purchase iirc
but i'd say wait out
and the 2nd bit is no issue, feel free to use em
@tidal gulch should be fixed
sinful yoke
yes australia has arrived
hot cloak
@misty crow thx, maybe I'll wait another day
nocturne sandal
Is this normal, that I'm only got 70 core data?
sinful yoke
it is currently bugged
nocturne sandal
OK thx
hazy ether
misty crow
Restart the app, wait till the hour ends
urban root
A friend logged into their account on my phone via facebook and I can't seem to be able to log out of it. When I attempt to log into my account via facebook it directs me to their one. I am also binded with twitter so my account is fine, I'm just wondering if I am able to 'remove' their facebook account from my game
sinful yoke
ah okay I understand
I believe you have to clear the game’s cache or facebook in general
urban root
Oh okay, I'll give that a try
Didn't work :(
I don't have the facebook app on my phone
sinful yoke
it doesnt prompt a “this user is not you?” thing when signing in with facebook?
ivory spindle
Got an issue here. When I bought the new Tirpitz'skin, I have noticed her new quotes. Yet for some reason, the next day she went back to her default voicelines. Updating the audio data did not help.
sinful yoke
@ivory spindle theyve been removed for now, once the lines get voiced, the new lines will come back
@urban root I think clearing the cache of your search engine may help but I will back read previous instances of this to see what did help users
urban root
Didn't work either
urban root
delete and reinstall? o boi
urban root
oh haha
tight cliff
Technical support ignore me! ,_,
misty crow
urban root
@sinful yoke it worked! thank you!
sinful yoke
agile badger
is paypall the only option i have to get the 1st year anniversary book?
tranquil crypt
Is it intended that the 700 core point reward awards only 70?
misty crow
it's been reported as a bug
agile badger
and uh does anyone know how long delivery takes?
spring grotto
No idea as of right now. The only information we have regarding that right now is that shipping doesn't start till late Oct
ruby bear
hello
how do i retrieve my account
i linked my Azur Lane on FB
my 1st phone is linked on FB
misty crow
https://i.imgur.com/roy6tih.jpg
please refer to steps 4 and 5 for how to log in on a new device
misty crow
stop
do not do anything else
restart the game
come out
and select the server you were on originally
ruby bear
my Server is Lexington
ruby bear
yes using FB
carmine hedge
I just got a curious question. Can I play Azur Lane on a chrome book?
ruby bear
ruby bear
I might cry now
misty crow
may i ask, how did you log into facebook?
ruby bear
i log in my account 1st on facebook
misty crow
@carmine hedge not sure if chromebook has any phone emulators working
i'm asking on which menu did you log into facebook
was it the screen with cleveland and enterprise and essex
ruby bear
then i download azur lane
then Play Azur Lane
Click facebook on the bottom left
Then tutorial show up and finish it
carmine hedge
I see thanks anyway :3
misty crow
open your other phone, and check which server you're on there
ruby bear
my 1st phone saying is can't retreive file
i think i need to re download Azur Lane on my First Phone
misty crow
well
what i'd do is test every single server
you likely forgot which server you're on
misty crow
test all 4
misty crow
ruby bear
hahaha
misty crow
well now you know
ruby bear
Thankies 🙂
misty crow
no prob
fierce copper
What does this mean
misty crow
ship girl is in commission
fierce copper
okay thanks
mellow zephyr
Has someone reported Hood's very low voice volume?
mellow zephyr
Not a bug? Why ever shipgirl talks normally but Hood talks so low its almost unaudiable?
It's a weird feature
misty crow
the recording for her is just softer
carmine hedge
I lost my account what do I do
steel atlas
/techsupport
pale pagodaBOT
steel atlas
misty crow
@carmine hedge did you bind?
carmine hedge
No that's the problem
I don't know my UID but I only know the server, name and level
misty crow
then yes, please email customer support with whatever information you have as per the email above
carmine hedge
OK thanks
blissful edge
plis help recover my Azur Lane account
misty crow
did you bind your account?
misty crow
And it's not binded any other way?
And you don't have access to the AL account anymore?
blissful edge
No, just Twitter
misty crow
If you don't have access to the AL account at all
You either get twitter to unfreeze it
or email AL customer support to recover it
blissful edge
How long does it take to restore an account?
misty crow
it depends
right now they're away on holiday
so it may take as long as 10-12 days for a response from customer support
blissful edge
Ohh, thx
tiny cipher
should i stop waiting to get my account back if its been 4 months since i made the request to get it back?
i sent the request by email
spring grotto
If it's been that long, the suggestion would be to send another email to them in attempts to get the account back. But as they are out of the office for holiday observation and have a backlog, the response time is anticipated to be slower than usual
tiny cipher
i sent 2 emails, 1 week apart
spring grotto
And you were sure to send it to al.cs@yo-star.com and included all the prominent information regarding your old account(such as in game name, server, UID if possible, etc)?
tiny cipher
yup except UID i made sure to add every detail
spring grotto
Okay. Well it is possible that it got lost in the email inbox but unfortunately can't say for sure. And the only way to send support inquires is via email as per staff request so the only real suggestion we can give here is to send a follow up email to support, sorry to say
tiny cipher
ok i sent it again
tiny cipher
yes i sent it on the 31st of june
misty crow
june doesn't have a 31st
tiny cipher
or just the 31.05.2019
ripe orbit
Hello good evening guyz just gonna ask a question, Is there a way to recover your unbind account? The f2p way.
misty crow
please tell them your UID, Server and Username
sinful yoke
try restarting your cell phone
ripe orbit
What if you forgot your UID?
spring grotto
in game name, server should suffice. UID is just requested if possible as it helps locate your old account
carmine hedge
can you transfer accounts between JP and EN clients? I was going to try to recover a pin code account but now that there's an english client that'd be much easier for me to use on the regular
carmine hedge
F
hoary elk
Sadly
carmine hedge
I was hoping it'd be doable since there was parity now (I thought)
misty crow
we're far from caught up
carmine hedge
Ah
misty crow
and even then it wouldn't make sense
carmine hedge
Yeah I mostly just don't want to lose the nepships. oh well.
carmine hedge
on that note, I have my UID written down but can't remember which server it was on
big rip
hoary elk
Wait, u can't log in to ur acc?
carmine hedge
Correct.
hoary elk
U bound it or not?
carmine hedge
nope
hoary elk
Try rmb ur server again, lul
Dey say to recover ur acc, name and server is required
If u have UID will become easier
But, u dun rmb ur server
carmine hedge
I have my IGN and UID pin but can't remember the server ¯_(ツ)_/¯
median needle
you're correct but you've got them mixed up. a UID is what they can use to get the account back no problem. however if you don't have that your username and what server you were on works as a substitute.
carmine hedge
I can just go through the whole list but I have two pincodes and I can't remember which is newer
hoary elk
So UID powah is gr8
carmine hedge
oh rad
hoary elk
median needle
yes.
hoary elk
Is there ever a same UID in different server?
median needle
nope.
median needle
you're recovering an account for the en version right?
carmine hedge
Ok so I have a situation with my account, I stopped playing Azur Lane for a bit, after the last update of iOS the “offload apps” option enabled itself, it offloaded Azur Lane, I didn’t make much of a deal, I reinstall the app and surprise, everything’s gone, is there any way to recover an account?
median needle
did you bind your account to twitter, fb, or your email (yas)?
carmine hedge
I don’t think so
median needle
do you remember your uid or your username and the server you were on?
sinful yoke
uid would be helpful if you do have please send it
carmine hedge
I only remember the username and server
median needle
that's fine. as long as you know those you should be good. email support and they'll be able to help you.
/techsupport
pale pagodaBOT
sinful yoke
@carmine hedge can you check your email and social media’s apps and permissions for azur lane
carmine hedge
You mean check if Azur Lane is linked to any of my social media?
median needle
yes. in twitters or fb's settings check the app permissions and if you see AL in one of them then it means your account is bound to it.
carmine hedge
I just checked, Azur Lane isn’t there
I haven't done any exercises, did a reset, and it says 0/10, and not 5/10
median needle
sadly you'll have to wait until the next 5 exercises come in.
carmine hedge
But I haven't been on that since last night at around like 10:00
misty crow
how many exercises did you do before today?
carmine hedge
None
misty crow
before last reset basically
carmine hedge
I had 5, yesterday, at I think 9:45, and I used them. and the timer was at 2:30:00 before it reset
So, I'm missing 5/10.....I am so confused, I have no idea, why I have to wait, I haven't even done exercises today
misty crow
9.45pm?
then it makes sense
you get 5 tries at 12am, 12pm and 6pm PDT each
there's no reset between 12am and 12pm
carmine hedge
Then why can I not do it, after the reset?
misty crow
9.45pm used 5, so now you have 0
12am reset, gain 5
time now is 11.02am PDT
unless
you sure you didn't do anything today
median needle
it could be a desynch issue. happens sometimes with night commissions as well.
carmine hedge
I have had that happen, I think once, but I can't remember
echo heath
Unfortunately, if you're not logged in for a long period of time, you can lose exercises. Not sure why this happens but I have seen it before.
carmine hedge
I logged off at 11:55
echo heath
What's your time zone?
carmine hedge
CDT. Its 1:06 p.m here
misty crow
echo heath
11:55 your time would still have been two hours away from the official 12am exercises. If you just recently got on, 12pm exercises won't be granted until an hour from now.
Honestly just sounds like buggy exercises.
misty crow
you know, when i count based on your seasonal score
it seems normal enough
it doesn't look likes there any missing exercises
top of PVP ladder right now is at 440+
if you really did miss exercises neither your rank nor score wouldn't be that high
carmine hedge
I was at 296, at that time
misty crow
296 before or after doing
whatever it is
from your seasonal score, it's extremely unlikely you have any missing attempts
carmine hedge
So then why can't I do it already. Why do I have to wait an hour. Is it because of the timezone being PDT, and which a few hours behind me?
leaden turret
Help me
I lost my account even though it was bound with my facebook and twitter acc
misty crow
please select the correct server when logging in
it's likely you selected the wrong server
leaden turret
I changed into another phone and then logged in with fb then i accidentally pressed Avrora
Does that affect anything?
median needle
yes. each server holds a different account.
carmine hedge
What is the original server you started?
leaden turret
Lexington
median needle
then you would select the lexington server.
leaden turret
Then i bound both twitter and fb with it
carmine hedge
Okay, log out of Avrora, and go to Lexington
leaden turret
Try?
misty crow
wait
leaden turret
Because my character logo isnt thete
leaden turret
No
leaden turret
No tutorial
misty crow
go to lex
carmine hedge
Log out of Avrora first, and go back in, find Lexington
leaden turret
Ok
median needle
ya the character icon doesn't really mean anything when you reinstall the game. it just means there's local save data on that server.
carmine hedge
Yes
carmine hedge
Send screenshot if it worked, just to be sure
heady relic
I haven't been able to update my Relay Rally for a week
is that suppose to be a part of it?
misty crow
no
if you're capped at 20/30
it means you need to find another new user/returning commander
heady relic
problem is I haven't been able to request for another ID the past 7 days
I've already tried multiple devices
field is unselectable or grayed out
it's been like like for 7 days
heady relic
I mean I can't enter other IDs
misty crow
you need to find someone to use it
median needle
if no one picks your uid your sol.
median needle
yup
echo heath
Basically
misty crow
Yes
heady relic
thanks
@misty crow wait so if they enter my ID
do they tell me what I need to do?
median needle
no you just gotta wait for them to complete their half so you can continue yours.
misty crow
heady relic
wait so if my other friend is also at 20.30
then they can't enter an ID either rught
median needle
yes. only returnee's/newbs can enter in uids.
heady relic
jeebus why
was the point of this event to meet new people?
@median needle so basically I have to find Brand new players or returnees or else im SOL
and my friends 2 guess since they in the same boat I am
median needle
no since you can't communicate with them in game. (i don't think that's why anyways) it's to get new players into the game and get possible returning players some incentive to play.
yes. same as me. and i don't know anyone nor am i sociable like that so i'm sol.
heady relic
well I guess I can't finish it then the only people I talk to are seasoned players
why wouldn't they just make this so we can finish it solo
median needle
because that's not the purpose of the event.
heady relic
well I hope they don't make this a thing
thanks for the help
I guess I'll find noobs
or make random accounts
and abandon them
@median needle is there a feedback button lol
median needle
carmine hedge
So I understand replies will be slow due to chinese holidays right now but how long should I expect before i hear back from CS?
Also do I need to resend my query because the auto reply makes it seem like I have to reelaborate my issue
median needle
i'm not exactly sure what to do about the auto reply thing but the usual wait time is 1-8 business days. thanks to the holiday however maybe expect a week or so more. (someone who knows more about it should be able to give a more concrete answer.)
carmine hedge
Oof
inner ermine
Did everyone else get 70 core when it says the reward is 700??
For 38,000 points in cross wave
median needle
it's known. #known-bugs
inner ermine
Thank goodness
spring grotto
@carmine hedge You shouldn't need to reply to the bot reply if I understood correctly. And as well regarding the response time, it will definitely be some time of wait. Could possibly be in the upwards of 10-12 business days once they're back in office due to backlogs
carmine hedge
Thanks, kinda slow but I understand, at least
sinful yoke
may be even longer
red egret
Hello all! I just got a new phone and tried to log in but I keep getting this message
tender stump
Maybe try using a vpn
red egret
Any good free ones?
median needle
hotspot shield has been suggested before. haven't used it myself though.
sinful yoke
hotspot shield for android or vpncat for ios
red egret
They ain't frepe
sinful yoke
they both are
im sure they both have paid versions for no ads or something similar
but they both have free clients
red egret
red egret
Oof
median needle
no idea either i don't use any. all i can say then is either ask around some more or try some out for yourself and see which one you like.
red egret
Soka
lean solar
Pardon the interruption, if it's okay to recommend, there is a free VPN for Android called VPNHub
sinful yoke
not this error again
always happens with that dorm
its due to one of the furniture pieces
you need to remove it, save, and then restarting and trying to add it again should fix it for you
hot radish
just a item or the whole dorm
sinful yoke
is there an item named Experiment Table?
hot radish
yes
sinful yoke
just that item
sinful yoke
its a glitchy item for some reason
hot radish
so i cant use that item ???
sinful yoke
have you tried restarting and adding it?
hot radish
yes still buggy
sinful yoke
hm
according to prev translation of the message
it says the data is wrong pretty much
can you try a file repair in settings?
it should prompt a loading screen and fix any broken files
I’d also suggest trying again in a few hours if it doesnt work still
hot radish
ok thanks thanks for the help
inland basalt
Hello anybody has this issue in crosswave hardmode? i was playing ok in the iphone, but not in my new phone...
median needle
one of them is also doing a commissions rn hence she cannot.
inland basalt
Oh oh... Thank you
coral ridge
The crosswave phase 21 indv 700 core data reward is bugged... I didn't claim mine
pls fix it
sinful yoke
calm flame
Hello, almost a month ago I sent an email about gems I purchased but never recieved. I have an email receipt for them and the money came out of my bank. I recieved an automated reply and responded to the eamil two more times since the 13th and I've still not gotten any help with the matter. I came here and was told to wait beyond the first week, it has now been three weeks for a simple payment dispute.
What are my options? Why is the support team so difficult to reach? It is immensely souring my view of things
sinful yoke
you sent an email first on the 13th?
calm flame
Yes
I have replied to it in addition, twice since then
I came here and was told to wait the week after the 13th cause it could take them up to 8 business days
it is very well beyond that now
sinful yoke
on the 13th staff were on holiday
for at least 24 hours
unfortunately all I can really note is that people that emailed during their holiday tend to get the worst of their backlog
you’re not the only one who sent an email then and havent gotten a response yet
after communicating with staff I was informed theyre experiencing severe amounts of backlog 
calm flame
Its been three weeks and I've neither recieved gems or a refund, isn't that just a tad excessive?
I took the holiday on faith, then the 8 days on faith, now I'm being told worst of backlog to take on faith. Please forgive me it is becoming pretty unreasonable.
Surely something can be done
sinful yoke
so far its been about 8 business days, not including their holiday business days
we are not aware of CS backlog
I only asked because people were going forever much like you without a response
I asked their estimated response time
and they do not have one
I was only informed the backlog is extreme right now, staff are hoping to get to everyone ASAP
calm flame
I really feel like I'm being stonewalled and that money is not coming back
Especially being told "no" estimated response time
sinful yoke
our estimated response time is always Toaster and I’s consensus judging by traffic of people who come in and alert us
at this moment we’re estimating 10-13 business days, which is really unfortunate we understand but cs is working their all to get everyone help they need
calm flame
If so many people are having the problem, perhaps its something the community needs to discuss. If there's no way to help me then I'll follow that option elsewhere.
sinful yoke
theres not much the community can do
but I will say, anyone who wants to work CN Yostar customer support for en is very welcome to apply
calm flame
So its gone up from 8 business days to 10-13 now?
sinful yoke
theres on alternative you can attempt, but I google is pretty stingy on their refund policies
but attempting to refund via itunes or google is very much allowed and we encourage it if cs isn’t responding fast enough for you
yes, our estimate has increased
calm flame
Interesting the story keeps changing. I take it I'm supposed to take a hint and just refund via itunes then?
sinful yoke
well, I did say its an alternative, so I wont force you to try it
calm flame
Mmhmm.
sinful yoke
you can try and I wish you luck that apple goes through with it
calm flame
Itunes is telling me it cannot issue refunds for Azur Lane, and gives me a massive wall of text that has to do with various legal matters and the region it operates from.
Is this a common thing or is there a way about it that I am unaware of?
sinful yoke
we’ve never been told about this before
people usually issue refunds just fine unless it doesnt fit the refund policy
calm flame
Something to do with me being Australian? I'm guessing most people with the issue this past month are US players
...So is there another method for refund? I really just want this all to be over
sinful yoke
you can try contacting your bank
stone jetty
So I was trying to buy the fairy albacore in event shop but I accidentally bought 1 oil and now I dont have enough. Is there any way to roll back that purchase? Thanks
echo heath
I don't believe AL support will roll-back purposeful (read: once completed without an error on their end) transactions in game.
stone jetty
Oh well I guess. Formidable getting benched for eternity haha
sinful yoke
they dont roll back unless in dire circumstances like being hacked
or a critical bug affecting only the user
thorn yoke
anyone received the 700coredata or it's a bug?
sinful yoke
currently bugged to only give 70
thorn yoke
ehhhh @.@
sinful yoke
hope to send out the right amount once addressed
thorn yoke
okay I'll wait then...
keen raft
pale nova
is this supposed to happen or its a bug https://streamable.com/1h4m2
sinful yoke
yes its intended
alpine island
Hey anyone know how to download the Taiwan server when it come oug
sinful yoke
there is no taiwan server
low dune
indigo heart
Same error here
low dune
Is sth happening since yesterday ? Got logged out a few times and this happens now
I just did dailies and then rip 
sinful yoke
have you tried restarting your device?
low dune
it's the same thing on both emulator and phone
sinful yoke
can you try resetting your wifi router and trying again?
low dune
I can but both devices are on different networks, I mean it's the same provider in the end but emulator is connected to wifi router but phone is on 4G. And everything else is fine.
alpine island
There is going to be one soon
low dune
the exact same thing happened yesterday
sinful yoke
hm does applying a VPN help?
low dune
didn't try
indigo heart
Seems ISP issue
sinful yoke
are you both with the same ISP?
indigo heart
Some apps get blocked
low dune
Orange (France)
indigo heart
Orange yea
sinful yoke
that explains it then
sinful yoke
I dont believe we can actively help since staff are on holiday, can you guys contact Orange and ask them what is happening?
I think it will be something they will have to fix
sinful yoke
low dune
(the same thing happened with another game bind with twitter weird enough)
hard reef
So I see there are many ppl with the same bug... it is because we are at Orange or it is a bug from the game ? Im kinda lost
sinful yoke
I mean, if you have orange, and the same issue, its.. very likely the same issue
it is orange
hard reef
Lemme tweet them 😈😈😈😈😈
low dune
Not mainland here but still Orange
indigo heart
French ISP Orange screwed us
hard reef
i used tunnel bear and it works o/ thanks guys
urban eagle
pure finch
@misty crow hey, do you got a reply?
If you want, we can ask him ourselves, or is there a reason he doesn't reply?
misty crow
They're on holiday this whole week
pure finch
Lul
sinful yoke
they wont reply within the week either
pure finch
Ok thx for the info
indigo heart
Use another ISP network or use a VPN
sinful yoke
well, I did suggest a vpn
indigo heart
😄
random cobalt
Is there a possibility the first anniversary book available in New Zealand? Thanks.
low dune
"sites hosted on AWS and AWS itself are unreachable.. ?? "
hard reef
Lmao there are not more ship and boss doesnt appear 😂 is it because i use a vpn and i use a free trial ?
sinful yoke
restart the game, it is desync
hard reef
Oh, thanks 
thick dirge
grim socket
lol
thick dirge
Why 70 not 700?
thick dirge
bug?
thick dirge
pastel sluice
Mmm... 70 Core.
10/10. 
hard reef
700 core would be more than awesome 😂
pastel sluice
My 700 core. My. 700. Core.
modest knot
The first transaction
teal wharf
If gems do not arrive, please email support with the receipt and your UID/Name and Server
@modest knot
pale pagodaBOT
tame crypt
Is anybody else having a problem connecting to the game
I just get that pop up when i try
sonic plank
can i get support on recovering my account?
i lost my phone and got a new one and i cant get my progress back
spring grotto
@tame crypt Try restarting your device and possibly your network. And as well as trying a different network firstly.
@sonic plank Did you have it bound?
spring grotto
Nah. As long as you bound in the settings menu in game at least once, your progress will be safe
sonic plank
then how do i get my save back
spring grotto
Well for Yostar, try logging in w/ Yostar on the title screen w/ the email that you bound w/. And once you've fully logged in w/ Yostar, make sure you choose the correct server from the server selection screen. AL accounts stay on the server that they're created on(and don't pay attention to the character icon on the server selection screen as that won't show up till you fully log into the server)
sonic plank
it did not work
spring grotto
And you made sure to use the same email that you bound w/? And also choose the server that your account was created on?
sonic plank
i played on the Washington server and i have tried two emails now
spring grotto
And do you happen to have your UID? It's possible you didn't actually bind it but the UID will allow me to check for you
sonic plank
like a player ID?
am asking my friend to check out my account so i can see if its there
spring grotto
It's your UserID. It's a long string of numbers that would've been found in your profile in game. If you don't have it though, you won't be able to get it as you need to be logged into the account to see it
spring grotto
Ah, good to hear
hoary wind
@tame crypt I’m having that same issue
tame crypt
@hoary wind. I uninstalled and reinstalled it and its working again
lone aspen
Hi guys, can you help me? 
spring grotto
Well, it really depends on what your issue is, but we can try 
lone aspen
Ok. I did not bind my Azur Lane with Facebook, Twitter or Yostar and I switched to a new phone...
Can I recover account?
spring grotto
Okay. If you're sure you didn't bind your account to anything please contact support via email and be sure to include your old account information(such as in game name, server, UID if possible, commander lvl if possible, etc) and clearly let them know that you need help recovering it
/techsupport
pale pagodaBOT
spring grotto
email in bot message in case you need it
lone aspen
I wrote all information about my old account yesterday (Without UID because I can't remember)...
It from Azur Lane support team
"Hi there,
You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry"...
spring grotto
Its just an automated bot reply. As long as you included your information in the initial email, you're fine to just wait for their actual reply. And as well, they're out of office for holiday right now and they currently have a backlog, so there'll most likely be a longer wait time for a response
lone aspen
Oh, okay, thank you 
flat walrus
Ah. I just reached 38k and didn't receive the full 700 Data Cores. So, it is a bug that only gave 70. T_T
spring grotto
Yepp. It's a bug that's been reported #known-bugs And as well just for future reference, bugs should be posted in #bug-reports
flat walrus
Got it. Will do so in the future and check there first. Thanks a lot!
spring grotto
No problem at all
flat walrus
🙏
sinful yoke
staff are on holiday
hoary elk
sinful yoke
our estimated response time is 10-13 business days and holiday days arent business
sinful yoke
hoary elk
sinful yoke
yes
hoary elk
will be slower than its usual pace
sinful yoke
theyre on holiday, they wont be responding on a holiday
hoary elk
sinful yoke
poor wording then
what they really mean is no emails will be answered and they’ll be answered after so they will be replied to much slower
sinful yoke
they only respond on business days
a holiday isn’t a business day so they wont be replying then its just confusing wording, probably meant to make you have hope
rose nexus
Hey @sinful yoke, I just got a message back from the customer service email stating to create a new account and forward them the UID so they can force bind my old account to the new one I created. My question is whether I need to create the new account on another server from a while back, but I’m not sure if they need one on the same server as before. Any ideas?
sinful yoke
the server doesnt matter, as long as the new account is bound, they will be able to merge it
actually, did they not ask you to bind it?
rose nexus
Awesome, is there any major difference as to the different servers or is it just a matter of congestion? I heard Avrora was the most filled by EN players. Will I still see lovey discussion about lewd boats in the chat regardless? 
They did ask me to bind the new one first then send it.
sinful yoke
some servers are missing specific events from being newer servers
if your account is on say lexington, and you make the new account on avrora, your account is still going to be on lexington
alright just making sure
rose nexus
Awesome thank you, just to make sure I understood though. My old account was on Avrora and the new one is on Washington. When they bind my old account on Avrora to my new account that is bound to Washington server, the old account will still be on the Avrora server, but on my end it’ll look like it’s on Washington?
median needle
no.
you're old account is and will staw on avrora. they just need you to bind the new account so they can force the bind to your account on avrora.
that way you can log into it again.
hoary elk
Wats de oldest server btw?
frigid hound
hi, just a quick question. I got the 38000 points (for 700 core data) in the event of crosswave but when i collected it and checked the amount in the inventory I only have 706, and i´m sure that i had more than 6 before i collected them from the event. Is it a bug or did i miss something?
hoary elk
Dats a bug
finite breach
#known-bugs its known that you get 70
frigid hound
okay, thank you 😄
sinful yoke
no
cbt server as in it was the only server available for cbt so all users who participated in the cbt are on avrora
brittle sandal
can i ask dorm stuff here?
sinful yoke
well whats the specific question? is it more gameplay related or are you experiencing an issue? @brittle sandal
brittle sandal
i was just wondering why i cannot rotate the water thingy on the dorm
this one in particular
hoary elk
sinful yoke
you can, you need to make sure it can rotate
hoary elk
Beautiful ship
brittle sandal
even though it has a rotation button
sinful yoke
without obstructing the walls
sinful yoke
its obstructing the walls
move it to a corner/very close to a wall and it should rotate
sinful yoke
must be this side of the room
sorry its so closely zoomed in I forgot to zoom out
brittle sandal
i c
btw i also noticed this one
why is this short? the road and rails unlike the one on the preview
hoary elk
Maybe buy more and combine?
sinful yoke
its an issue internally
sorry to say, you cannot combine 4 roads
there is only supposed to be 1
hoary elk
Sht, nice dorm
brittle sandal
it's going to get an update?
hoary elk
brittle sandal
TAT
i was going to make a dorm with water and bridge theme
them put cars on the road
hoary elk
How many coins does dat theme cost?
brittle sandal
which one?
hoary elk
Dat "on the road"
brittle sandal
most themes are either 3k+ or 3k- coins
sinful yoke
brittle sandal
oh it's cheaper than usual
sinful yoke
asking how much it costs is more of #gameplay-help thing
brittle sandal
btw how come the bridge from the theme meant for Queen Elizabeth cannot be rotated?
@hoary elk your only hope is to grind and skip most dorms sadly. and get the one you want the most or take only specific parts of the limited dorms.
sinful yoke
what bridge?
brittle sandal
wait lemme ss
hoary elk
Can't log in
sinful yoke
the only items that cannot be rotated are furnitures with text
wild tartan
A question, does anybody here use LDPlayer? When i try to run the game it instantly closes saying that "Unfortunately azur lane has stopped"
hoary elk
I dun use
sinful yoke
have you tried clearing Azur Lane’s cache?
wild tartan
Yeah, and its a fresh install
brittle sandal
this bridge.
sinful yoke
@brittle sandal I do not have a reason unfortunately, it might be because it does not rotate correctly
brittle sandal
the dorm doesn't have much love huh
also the limit is kinda bugging me.. i cannot add anything more to it because of the limit even though am only placing small stuff. the best so far is the cat dorm because they are simple.
are there any chance of getting more stuff in the dorm like expanding the limit of stuff that one can place?
brittle sandal
also how come i cannot zoom in and out when on editing mode? kinda a bother when editing, because i have to save it then zoom in then go edit again for the zoom and out thing.
sinful yoke
we have it noted down as a bug
brittle sandal
thanks btw. so far am still finding the dorm that am satisfied with. maybe if it's possible to expand the dorm area size more, i might be able to make a good looking one than this.
pallid crescent
Hi, i cannot to log in my account because my twiter account has been banned(i dont know why, i didnt twit anything) What can you advise me? (Sorry for my bad english)
pale pagodaBOT
cursive onyx
they are currently not in the office
it could take 15 working days because they are absent
void estuary
Got this error while playing on mobile data, first time this has happened to me
Nevermind, fixed it by turning airplane mode on and off
jade niche
Hi what should i do when i got a new phone and didnt bind the account to twitter or facebook?
I binded the account to yostar however
echo heath
Log in with Yostar
carmine hedge
maybe another server ??
spring grotto
^
Accounts stay on the server that they're created on (e.g if you played on Sandy, you need to log into Sandy instead of Washington)
rose nexus
@sinful yoke last question I promise, so once the bind goes through to my old account when I log in to the account I will log on to the server the old account was on before not the other one I picked for the new account that will be replaced correct?
sinful yoke
yes you’ll have to login to your original server
rose nexus
Gotcha, thanks for making the experience pain free 
bitter mural
Hello, I need a bit of assistance logging in. I'm getting an IP Restricted 100120 Error before I can even enter the server select on the main screen.
I logged in with no issues earlier today, but the second time I attempted to log in to update classes, commitions, etc I get the error
I tried restarting the game multiple times, and reinstalling it to no avail.
spring grotto
Some form of network error. Try restarting your network or using a different network if possible to see if that fixes it
bitter mural
I'm from the US, and only thing I can find is region locking?
I'm on 4G, I'll give it a try once I'm home then
Ill update once able to then. Thanks
spring grotto
Sure thing. Let us know if you're still suffering from it
bitter mural
One thing that may be of note, since reinstalling, now the top left of the picture with Enterprise, Cleveland, and Essex now has a white rectangle on it. I don't recall it being like that before.
also, login in with my twitter works, but when I try my Facebook it tries to load and then gives me the IP restricted error again.
pliant marsh
my data is wiped, didnt play for 5 month and yesterday i logged in to find out i lost all my progress, what can i do
if anyone can help pls dm me
sinful yoke
do you have your UID?
its a string of numbers, if you have a screenshot of the screen that had your stats like collection % and the “change secretary” button, its located there
pliant marsh
hold on lemme find it
i dotn know if i even have it anymore
this is the only picture of my old progress
my old guild in lexington
sinful yoke
no uid there
pliant marsh
so that means i cant get my data back>
sinful yoke
I see, you havent sent your uid to friends maybe?
sinful yoke
you can get it back without if you can provide enough info, but with your UID I can check to see if the account is connected to anything
sinful yoke
I think uid are 8 characters but I will try just in case there are more
/checkbind 136168743
pale pagodaBOT
Z23 Sensei
pliant marsh
yes
sinful yoke
did you select your original server?
sinful yoke
can you try all servers just in case?
pliant marsh
i tried
sinful yoke
also do you have multiple emails you might have used?
sinful yoke
sinful yoke
you created a new account
pliant marsh
ooooooooooh
sinful yoke
glad you’re back in
sinful yoke
how so?
warped condor
Where is the rest of the road?
sinful yoke
there is only supposed to be 1 road
sinful yoke
I think it attached to the ramp at the end
pale pagoda
Is there a way to bind an account that was previously bound to a twitter account to a different twitter? I've tried unlinking the account through twitter, but when I log into Azur Lane it still says that it's linked to the old twitter and won't let me switch the twitter account that It's linked to.
spring grotto
@pale pagoda Do you mean that in the settings menu in game it says that it's still linked to the old Twitter? Or that when you try logging in w/ Twitter, it always brings up the old one?
pale pagoda
in the settings menu it still says that its linked to the old twitter @spring grotto
spring grotto
Are you getting an error when you try unlinking the old one?
carmine hedge
Uhhhh, that was weird
pale pagoda
its not that im getting an error
ive tried unlinking it through twitter and it says its been unlinked on twitter
but when i log into the account it still says that its linked to that twitter
and it wont let me link it to a new twitter
carmine hedge
Ranking system doesn't seem to be right for some reason. Faced someone that wasn't ranked 89, and everything is different again
pale pagoda
i get an error when i try to link it to a new twitter basically
spring grotto
@pale pagoda Oh, well it has to be unlinked through the app. You can't unlink from the social media site.
And if it's the only bind on your account in the game, that's the reason why you're not able to unbind in the app and rather get an error. To get that fixed though there are two options. The first being to place another bind on the account (such as FB or Yostar) so that the error won't occur anymore. The second being to contact support directly via email so that they can manually unbind it for you
echo heath
@carmine hedge We can help clear up your PvP confusion in #gameplay-help
pale pagoda
its not letting me unlink through the app
or rather, i can't figure out how xD
i have a facebook account bound to it as well so that shouldn't be a problem
spring grotto
What's the error that you're getting exactly through the app?
spring grotto
Good to hear and no problem
supple minnow
Does anyone else get "IP address restricted" when using mobile data?
median needle
several people have. use wifi or a vpn for now.
carmine hedge
When you send an email to support, is there a confirmation reply?
Never mind, I saw it
iron mesa
Any of ya know how to fix error 3010: "Shipgirl can not"
spring grotto
One or more of your shipgirls is currently on a commission