tech-support

[heady copper]

@sinful yoke OK thanks, I am just worried about my ships

[fallen pewter]

Try copy-paste this: F4U（VF-17 “Pirate” Squad）

[bold quartz]

I've been tried every quotes sir

Like (") (“) etc

[sinful yoke]

the one in the copy paste are facing different directions can you try that?

[vague wave]

hello guys i need some help recover my old account

[sinful yoke]

and yeah the parenthesis are also different

[bold quartz]

Yes I do

“ ”

[wicked jungle]

Is there any chance to get a ticket back when I got infinite loading screen and lost my ticket after relogging?

[fallen pewter]

The brackets use CJK fullwidth （） character, not ()

[spring grotto]

@wicked jungle Most likely not, sorry to say

[sinful yoke]

@vague wave did you bind it?

[vague wave]

no sadly

[bold quartz]

@fallen pewterokie

Lemme try

[sinful yoke]

ok contact customer support and make sure to include your username and server @vague wave

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[wicked jungle]

@spring grotto

[bold quartz]

Mega confused

Hey , thanks anyway for helping

[inner hedge]

I am still stuck at loading screen. is everyone having the same problem?

[spring grotto]

#game-news

@inner hedge

[hoary elk]

@wicked jungle

[fallen pewter]

@bold quartz Still incorrect?
Like I said, try to copy paste F4U（VF-17 “Pirate” Squad） including the trailing space

[quartz coral]

Ty @spring grotto for the tip, finally got in

[fallen pewter]

Its name is indeed only half localized, probably something worth #bug-reports

[misty crow]

it's a known bug

[hot mango]

That ain't gut

Freezing on loading

[vague wave]

ty for the help btw

[spring grotto]

@hot mango Is the game crashing? If it is, try restarting your device as well as clearing the game's cache firstly

[hot mango]

Will try

[viscid summit]

Hi dev. Can u explain why some waifus are missing? E.g.: black prince. Plz explain to me cz I'm worried rite now

[misty crow]

please restart the game to fix it

[hot mango]

@spring grotto Fixed it

Thank you

[celest pollen]

Hello! How I can retire meowfficers?

[spring grotto]

That's a question for #gameplay-help

[viscid summit]

@misty crow thx fixed it

[misty crow]

you can't anyways

[dawn forge]

For some reason on that Suruga battle event, the game isn't letting me choose which ships to bring. It only lets me to advice.

[spring grotto]

Either try rapid tapping or long pressing the "+" for now as it's a known issue w/ it

[naive kiln]

So uh a inquiry, where can I get the visitors dyed in red event ships?

[dawn forge]

Thanks.

[naive kiln]

It said it's permanently available now ..

But where?

O.O

[spring grotto]

In the permanent construction pools. But for anymore specific information, that's more for #gameplay-help

[naive kiln]

There is no rate up right? And ....uh it's not server specific?

Thx in advance

[spring grotto]

No and no

[naive kiln]

Thx

[fresh topaz]

Is there a problem with gem purchase?

[spring grotto]

How so, exactly?

[fresh topaz]

Try buying and it says its mid sending but unsuccessful

[spring grotto]

Are you charged for it? Or does it not process that far?

[fresh topaz]

Card has no problem on my part

Nop

No charge made

[spring grotto]

Hm...try restarting your device and possibly also clearing the game's cache firstly as a simple start

[fresh topaz]

Thanks ill try

[green karma]

I think the text might be mixed up

[misty crow]

known

[tawdry arrow]

Just lost 1 challenge ticket coz of infinite loading manjuu in loading screen :(
When i was gonna finish my last ticket

Oh well

[spring grotto]

That's why Ender put in #game-news to mostly stay away from it for now as the connection issues are causing some issues w/ it and eating tickets

[wide hazel]

In this screen the game wont let me select my own ships, though i can use thd advice button and pick the meowficers. What's wrong with it?

[misty crow]

try spam pressing or hold pressing

[wide hazel]

Hold pressing works. Thanks, thats very strange

[rough vapor]

Hi guys just asking, why does the essex skin have no additional voice lines?

[unkempt bough]

Is the rally request bugged or are we just prevented from progressing atm? I’ve been stuck on this one for 2 days now

[misty crow]

the new player you're paired with must complete the bottom one

[unkempt bough]

Is there a way to change players then since they’re holding me back

[spring grotto]

@rough vapor B/c there is no CV update for the skin. Patch notes will state when a skin gets a CV update

[rough vapor]

ah kk guess need to wait for next week

[misty crow]

no one said it was next week

@unkempt bough no

[lost walrus]

game seems to be getting stuck again

[tawdry arrow]

Well yea since i lost 1 ticket even after they send message about latency is fixed

[lost walrus]

that's not 50% loaded

ok relogging solves issue

[tawdry arrow]

But if dat is ex mode

U lose a ticket

[lost walrus]

yea

[tawdry arrow]

Coz i just lost 1

[carmine hedge]

Well

Can someone help me?

Why can't use my joystick [<- Control System] .

I use Phone.

Model is S9

[spring grotto]

In the game? Try restarting your device and as well checking the screen calibration

[carmine hedge]

I did that.

Restarted the device and reseted my control too

It's same with my other phone

The one is Samsung too

A7 2018 6 Gigs of ram

[spring grotto]

Hm...not too sure then try clearing AL's cache as well as perhaps trying a file repair from the settings menu in game

[carmine hedge]

Oki

Rip grind time

I'll just reinstall then

[tacit adder]

I was charged for a gem purchase, and have not received my gems. How can I get this looked at?

[slender terrace]

@spring grotto I accidentally used gems to purchase a skin I'd rather not have, since I was just trying to rent it. Is it possible to have the skin returned and my gems refunded? A long shot I know.

[spring grotto]

@tacit adder So the purchase went through? Try restarting first just to be sure. But if that doesn't work, email customer support with your account information along w/ the purchase receipt and they'll be able to manually get it fixed for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

@slender terrace Unfortunately there is not, sorry to say

[slender terrace]

Beans...I wanted to rent Surcouf's outfit. Definitely didn't want to buy it...

Not worth the 1180 gems.

[tawdry arrow]

Somehow the message isnt showing

A sec

the message in the box isnt showing on event

[misty crow]

removed

[tawdry arrow]

Oh

[misty crow]

it was what was causing the connection errors

that was overloading the server

[untold maple]

Anybody else getting this error since the servers are up?

[spring grotto]

Try restarting your device and clearing cache firstly just to try those out. If that doesn't work, it's probably corrupted files and will require if you have your account bound or a file deletion if you don't (steps to file deletion are in the pinned Google doc in this channel)

[untold maple]

Thank you

[pure finch]

Hey, is there a chance, that the Members of the community servers can get a Special rank? (Sorry for my bad english)
ps: Im Co-Admin on the German Community server and this question comes frome some of our users.

[misty crow]

Special rank for?

[hard sand]

Server's freaking out again? O.o

[pure finch]

Community Server Staff/Team idk (cos it could happen, that a someone who cant speak english cant find a supporter who he could understand)

Rip gramma

[spring grotto]

@hard sand doesnt seem like it or else we'd have a lot more people here

[hard sand]

Trudat, just a hiccup I guess. :v

[spring grotto]

What's happening exactly to you?

[pure finch]

@misty crow

[misty crow]

oh you mean for the discords

derp

hmm

[pure finch]

for the users

[misty crow]

i'll bring it up with GTRacer tomorrow

a role on this server right

[pure finch]

yup

[hard sand]

That "Loading..." thing again while I'm loading up a Crosswind combat. Lemme try it now...

[pure finch]

just so you know, you can check in the Ger Community server, if you dont trust me with the Co-Admin thing

[hard sand]

Works now. Just a hiccup.

[pure finch]

F

[sinful yoke]

wondering why this is in tech support

[cosmic needle]

i'm stuck here https://puu.sh/ElIPx/9c182a1bc6.jpg

[spring grotto]

Known bug w/ the EX stage at times. No known workaround for now unfortunately

[cosmic needle]

i started an EX game since i got a message in game that said the lag was fixed

so my bad i guess

can i close my game or should i leave it like that

[spring grotto]

You'll have to close it for now. Unfortunately it will eat the ticket though

[cosmic needle]

life happens

thanks for the answers

[hexed hare]

Uhhh ui's bugged. Clicking exchange doesnt use it while clicking cancel does.

[misty crow]

known

[pure finch]

@misty crow Can you write me an DM if you got an Answer?

[misty crow]

yeah

[pure finch]

thx

[finite arch]

I assume a restart will fix this but honestly pretty funny

lol

oohh even better

[half sail]

Wondering if there is any possible way to change my choice in the wishing well, I didn't quite understand what the whole thing was and chose shops I already had for my wishes

[spring grotto]

Nope, there is not. Once chosen, they're set in stone

[carmine hedge]

Question about the headquarters movilization event, seems like im stuck.

What i need to do to continue with the quests?

[spring grotto]

You're waiting for your paired commander to finish their quest

[carmine hedge]

How can i know whos my paired commander? Are they random?

[spring grotto]

Personally not sure, but I believe it is

[carmine hedge]

I see, well i hope the other commander finish their quests, 2 or 3 days like this and idk what to do

Thanks for the info

[craggy cipher]

Keep getting this message when trying to start the event quest

[sinful yoke]

is one of them in a commission?

[craggy cipher]

Oh that fixed it. Thanks!

[harsh haven]

I'm having the same problem as above with the Rally Request. Will I just be stuck at phase 20 and miss out on the rest of the rewards? Cos that's not good times. I've clicked all over the screen and I can't do anything. If I have to send out requests to other commanders or something I'd be happy to but it's not letting me. I've been stuck on this for a couple days now and nothing has changed. Help?

Also I'm confused by the whole Active vs Returning commander thing. You put your own UID in the box right? Because thats what it prompted me to do when i first started this thing.

I'm just hoping i havent somehow locked myself out of the rest of the rewards by using my own UID if that's not what youre supposed to do because the explanation for the rally thing is somewhat confusing

[sinful yoke]

you dont have a returnee partner yet

[harsh haven]

ah ok, how do i get one?

[sinful yoke]

they have to enter your uid for the missions but its likely there arent enough returnees for everyone

I believe giving it to a friend should work

[harsh haven]

oh bugger, i dont personally know anyone who plays azur lane. Is there a place to put up my UID for returnees to find easier?

[sinful yoke]

im not aware of any designated place sorry

hitting Send in game just puts you on the list for returnees but you already did

[harsh haven]

well its good to know i didnt mess it up at least so cheers for that kawaakari. Do you think any of the chat rooms on this discord might be a good place to look for returnees?

[sinful yoke]

only #al-general I assume
also I forgot, we do have #friend-and-guild-id but I cant guarantee returnees are looking at it

[harsh haven]

cool at least i have somewhere to start. thanks for your help mate. Is appreciated.

[jagged quiver]

hi, i cant aeem to run the croaawave event. stuck at 50% loading

[spring grotto]

It's a known bug at times that'll randomly happen. A restart should ideally fix it but it will eat tickets

[toxic pendant]

Hey, I can't pick the units I want in the event, I can only take recommended

[spring grotto]

Either rapid tap or press and hold and ideally that should let you choose ships

[autumn lion]

Hello, regarding the new event. Why i can't choose my own fleet composition at all ? I could use the advice one, but i dont want to use over oil fleet. I'm playing on note 10+, is this a bug ? Please help... i can't play the event like this

[echo heath]

hold press instead of tap

[autumn lion]

ah it's true its working now thx, but is it a bug ? usually when i light tap is already working, now i must hold 3-4 sec for it to work....

[echo heath]

probably a bug, yeah

[autumn lion]

i thought it's the way new event would play, since they mention in help a new way composition to play.... i thought we must use an advice only fleet

[harsh jetty]

Hi everyone. Is there a way to reduce action delay in azur lane? Pressing nodes takes 1-2 seconds to register and I haven't had this problem last week. My internet speed is perfectly fine with 140 down/11 up. Could there be another issue somewhere?

[autumn lion]

reduce fps to 30 ? or maybe your phone lack memory ?

[harsh jetty]

there's still the same action delay when i reduce fps to 30, and my phone has more than enough memory

which is why i find it really odd

even on emulator too :V

[carmine hedge]

Hey im trying to recover my azur lane account and no one is returning my emails when are they normally available to take emails and help out with that sort of thing

[flat umbra]

pretty sure their wait is 4-7 days but don't quote me on that

they've been very swamped

[sinful yoke]

1-8 business days

[outer agate]

Hello?
I need some help, my game account didnt get bound to facebook account. I left because i needed space but recently downloaded the game again and tried to log in with facebook but didnt work

I already sent a mail to support but havent responded and i got worried

[sinful yoke]

do you have your uid

[outer agate]

The ingame name? Yes it is Adreo and i remember playing in Avrora server

Cant remember what level i had as admiral tho ;;;

[sinful yoke]

no I mean uid

its a string of numbers

[outer agate]

Oh

No

I dont have that one

[sinful yoke]

ah

okay well...

do you recall binding your account?

[outer agate]

Yes

I remember doing that

From the options menu

[sinful yoke]

ok great

when you login, are you logging into the avrora server? @outer agate

[outer agate]

Yes

[sinful yoke]

can you try all servers then?

[outer agate]

Ok ill try

It worked in washington server

[sinful yoke]

turns out you’re in washington

[outer agate]

Was the last one. I was scared it wouldnt work

Thank you very much

So every time i play i must use washington in order to work?

[sinful yoke]

yes

[outer agate]

Alright

Thanks a lot

[sinful yoke]

do make sure to tell support you got in

[outer agate]

Yeah ill go

[hoary elk]

[carmine hedge]

Hello no matter how many exercise I do I still get stuck on captain rank 0 can someone help me

[sinful yoke]

#622745106751029248 will answer that

[sturdy bronze]

Anyone else having connection issues?

Everything else is working fine, but AL got stuck on the "loading" thing mid-battle when I tried to move, so I restarted and now it says unable to retrieve latest version info and to check my network connection

[spring grotto]

Seems to be fine for the majority of people including myself perhaps try restarting your device and possibly your network or trying a different network

[sturdy bronze]

restarted my phone and it's working, don't know what that was about since it was the only app having issues

[mellow garden]

I can't customize my fleet formation in the Crosswave event, and I can't add and remove ships from the fleet. Advice and clear buttons seem the only way to edit my fleet. Is this intentional? I don't encounter this problem when editing fleet in normal formation menu.

Mewofficers are working fine

[spring grotto]

It's an issue w/ just the event formation screen. Rapid tapping or holding down should ideally let you customize the ship formation

[mellow garden]

Ah, I see. Thank you

[shell blade]

is there a way to speed up auto combat? doing 45 crosswaves a day is booooooring

[sinful yoke]

there is not

[shell blade]

[hoary elk]

Still, no, result, nor, luck

[carmine hedge]

@shell blade i recommend doing it on mobile and doing something else while farming

Lol

[hoary elk]

[ionic mica]

Hello!
I'm not sure if i'm the only one with this issue but i have difficulty tapping my fleet manager on the crosswave event page's fleet builder (the one where the 6 ship's portraits are in a row) i can select my ship but only when i long press the box. Is this a ui issue?

This is the screen im referring to. I can press the advise button to fill my fleet but i cannot tap on them to change ship

[sinful yoke]

try holding the screen or tapping multiple times, its a known issue that its finicky right now

[ionic mica]

Oh okay as long as its known. Thanks and sorry for repeating a known issue

[hoary elk]

[urban kernel]

hi, i have question? in medal i got seaborn explorer with drop of maya but i have akagi and kaga , yudachi and the medal just counting 1.

[outer herald]

That's because the medals only counted those that dropped when that was implemented

[urban kernel]

really 😢 no help for old player 😢 ?

[outer herald]

If you got those two before the medals were implemented then yes they do not count the ones you have already, just the ones that drop after the medals became active

[urban kernel]

okay 😢 thank for the answer 😦

[golden tulip]

I just see this on Facebook Grup.... So is it safe to use Macro in AL? I mean would i get banned if using one?

[median needle]

i've been told by mods using macro's are fine. i use one for affinity grinding.

[golden tulip]

@median needle...then if that was fine i will use one too for affinity grinding.... So boring in 1-1

Thanks for the info

[median needle]

np. i would use more macros but i find that they're to inconsistent.

[mossy bridge]

i bought the skin pack and didnt receive it... received a receipt fromm the appstore and everything too lol.... anyone know what may have happened

[sinful yoke]

contact customer support and make sure to include your uid and a receipt

[mossy bridge]

is there a website i can file a support tickket too mmaybe?

[sinful yoke]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[mossy bridge]

ok thatnks

[carmine hedge]

Good day Intern-kun/Devs/Tech Support may I just ask is this a bug I can't seem to edit my fleet at the crosswave event

[sinful yoke]

@carmine hedge try tapping or pressing and holding

[teal wharf]

@carmine hedge It's a known bug, and bugs are in #bug-reports

[carmine hedge]

Okay I get it now hehe sorry have a nice day ^_^

Thank you

[sinful yoke]

was just a question

[quaint ocean]

i cant start Crosswave, this always pops up today, worked fine yesterday

[teal wharf]

You tried restarting?

Or try clearing the fleet on the previous screen and re-adding them

[sinful yoke]

make sure none are duplicated across fleets or commissions

[quaint ocean]

Kawaakari hit it on the nail, seems i can still Add/move/place Units within even when they're commisioned, just completed the comm n its fixed.

[verbal adder]

shipgirl cannot

[quaint ocean]

doesn't explain much by that, but anyhow, it's fixed now

[carmine hedge]

yo guys i just bought a redmi note 7 and AL UI seems not to be going full screen, is it just a resolution issue thats gonna stay like this or can i do something about it?

[strong reef]

anyone else having an issue where you cant pick ships for the crosswave event?

advice autofill still works, but i cant pick specific ships for clears

[sinful yoke]

restart game

[carmine hedge]

who was that for

[strong reef]

yeah just tried it and it worked

[carmine hedge]

oh

[sinful yoke]

@carmine hedge can you send a screenshot

[carmine hedge]

ill send a few

im just gonna have to remember my discord password

@sinful yoke

on the sides

[sinful yoke]

sortie is intended

[carmine hedge]

okay

[sinful yoke]

for the sides I figure its like iphone x

or, side

it does not fully reach the other side as well due to the phone’s formatting

[carmine hedge]

the back/homescreen/apps open button isnt there permanently

but yeah

its probably that

ill get used to it at some point, was just curious if i can do anything about it

[sinful yoke]

there is not

[hoary elk]

Is de cs rly busy, lol

[drowsy shore]

Found a weird glitch

It's just an overlay, non-interactable

[teal wharf]

Usually a result of a desync, restart will get rid of it.

Also tapping too fast can do stuff like this lol

[nimble prawn]

My payment keeps getting declined

[teal wharf]

My friend had the same issue, on several devices.

[nimble prawn]

I reinstalled the game still no improvement

[teal wharf]

You got another device you can try?

[nimble prawn]

No

[teal wharf]

Alright, best wait for a while i think, friend hasn't got a fix either
Not sure what else can be done.
Plenty of bugs have been reported so there may be a hot fix later on.

[candid jasper]

I cant load into the game. keeps stopping mid update. anyone else?

It doesn’t crash, update just stops and doesnt’t progress. For like a long time.

[broken swan]

Need some Help pls I keep getting this issue

[carmine hedge]

I'm trying to contact support email because of the missing memory from Juno skin event. I backread a bit and know which info I should provide. After sending the message I just get automated email. I tried to reply to it but nothing happens. How should I proceed?

[misty crow]

@broken swan are you even on EN

[broken swan]

nope i'm on cn but i thought it was discord for all version ?

[misty crow]

We only offer tech support and bug report for the EN version though

The staff here are EN publishers

[broken swan]

oh ok sorry then

[candid jasper]

I cant connect to the servers on wifi. Only mobile data is working. Is this an issue with my internet or?

[spring grotto]

@carmine hedge That's just their automated bot reply. Their manual reply to your inquiry can take anywhere between 1-8 business days (so weekends no included)
@candid jasper Hm...sounds like it might be. If possible, try restarting your wi-fi router to see if that helps the issue

[candid jasper]

Yeah I restarted it and it works all of a sudden. Weird. Thank you.

[carmine hedge]

Ok, I sent the email 17th of this month so I suppose it will be next week when they respond. Thank you

[spring grotto]

[wintry solstice]

how to get data key?

[misty crow]

/datakeys

[pale pagoda]

Z23 Sensei

Press battle, go to war archives in the bottom left, press collect button in the top left corner

[lean sable]

Hello.
I have an issue - my facebook account got blocked and I've connected my azur lane account with it. I got logged out from the game and now i can't log in. Is there any way to get my account back?

[spring grotto]

Gotcha, and that was the only bind option on the account, correct?

[lean sable]

yes

[spring grotto]

Okay. You'll need to contact customer support via email at this point, provide them your account information (such as in game name, server, UID, command lvl, etc), and your situation w/ FB being blocked and being unable to retrieve your account w/ it now

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[lean sable]

thank you!

[spring grotto]

No problem at all

[grave ermine]

So i got a issue with Headquarters Mobilization Request its being stuck for a few days ( View Image)

[spring grotto]

you're waiting for your paired commander to finish their missions as you've completed all of yours

[grave ermine]

Oh so i rely for someone else to keep progressing through the Mission? If the Person doesnt play anymore or whatever i cant progress right?

[spring grotto]

That is correct, unfortunately

[grave ermine]

Meh thats a bit shitty but ty for the fast reply ^^" have a nice weekend~

[spring grotto]

You as well

[hoary elk]

[clever isle]

I think the hotfix broke my game,I've tried reinstalling twice now its just stuck on this everytime

[spring grotto]

Well that's the old loading frame so for some reason your download is not going properly. Are you downloading over a strong, stable internet connection?

[clever isle]

Yeah

I was playing this morning fine before the hotfix

[spring grotto]

Well as it seems to be an issue when you're downloading the apk, try perhaps something such as clearing the cache firstly. And if that doesn't work, try a file deletion from the pinned Google Doc in this channel. But if neither of those work, I can only think to suggest try to download the apk over a different network connection to see if it's coming from the network side.

[clever isle]

Clearing the cache worked since im downloading the update now

[spring grotto]

Good to hear

[outer herald]

Not sure if this ilthe place to ask this, but the web voting doesn't seem to be working apparently. It pretty says I've already voted for this block when I haven't even voted on it at all

[spring grotto]

Most likely an issue w/ saved account data from the website. Such as, the website still has the saved memory of your social media account voting the previous day or whenever you last voted and keeps it and prevents you from voting. But that's just speculation

[outer herald]

It's been like that for a few days though and I haven't voted since the last bracket closed

[slate orbit]

Hiya! I tried to buy gems to get the essex skin, but the app store completed the order but the game said the purchase failed. When I went to the app store purchase history, it said that the order was pending for about 6 hours. Now it’s been billed, but I still haven’t gotten my gems. Can anyone help me out?

I can send screenshots of the recipt through dms, but I didn’t get a screenshot of the error message in game

[spring grotto]

You'll need to contact customer support via email w/ your account information along w/ the purchase receipt and they'll be able to manually get it fixed for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[slate orbit]

Alright. I contacted them yesterday but haven’t gotten a response. I guess I’ll wait around a bit longer

[tulip fox]

I cant play. Help

[misty crow]

one of your ships is in commission iirc

[tulip fox]

Oof really

[sinful yoke]

yes thats it

[unborn fox]

Question; is there another way to get tech help other then going through the Support Email?

[misty crow]

no

[unborn fox]

Damn, I've waited a week and still had no assistance in my problem

[carmine hedge]

I dont get rewards from 75%

help pls

@misty crow

[misty crow]

you're not supposed to

they'll be delivered to mail AFTER the event

[carmine hedge]

thx

[clear magnet]

My friend tried to port her account to another device and accidentally bound her new account, is there any way to get her old account back?

[sinful yoke]

does she have her uid?

also did she ever bind her account on her old device or did she accidentally try to bind at the title screen?

[clear magnet]

Yeah, she bound her old account on a phone. She broke the screen and it's currently being fix. She tried to port her account to another device and she got through the tutorial and bound the new account to her twitter, the only method she used to bind her account. As for her uid, she doesn't remember it

[sinful yoke]

if she was able to bind her twitter to a new account, that means it was never bound

was it automatically connected or did she go through the whole process successfully in settings?

[clear magnet]

She went through the whole process in the settings

[somber marlin]

Whenever I try to play the current boss event with this fleet it gives me that error... any idea what causes this?

[finite breach]

one of them (or a dupe) should be on commission. Try getting the one out

[somber marlin]

None of them are but I think I might have one of them ok educ... maybe that’s why

Works again thx

[solid imp]

hewwo hewwo kaawa

[marble musk]

I have a problem, as you see, I have the sound active in game, but I don't hear any sound from the game

[sinful yoke]

@clear magnet hmm I believe it wasnt bound properly then, have her contact customer support and explain the situation also include username and server!

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

@marble musk is your ringer off?

[clear magnet]

@sinful yoke thanks for the help, I really appreciate it.

[marble musk]

alright all is working now, I just needed to restart the Bluestacks emulator

[sonic plank]

i logged in with my yostar account but lost my phone, and now i have a new phone but cant get my progress back. can i get some help?

[eager harbor]

would using a vpn to appear as if you were in japan make it so i can get Japanese exclusive ships?

[north hawk]

that's not exactly how it works

[eager harbor]

F then

i really want the japanese exclusive ships

do you think some of the exclusives will one day be released to the west?

[north hawk]

I believe a majority if not all will be released to us eventually. Just gonna take a while

https://pbs.twimg.com/media/EFR1GBFX4AAVE40.jpg
it's mentioned briefly here

[marble musk]

I hope they will add the Research ships from season 2 like FdG or Azuma

[eager harbor]

personally i just really want Graf Spee and Deutschland so i can start work on Roon

[north hawk]

PR2 will come after the majority of users have collected PR1 ships, that's what I've been hearing.

[marble musk]

so I have time to get Roon, I have Karlsruche and Prinz Eugen in my own Ironblood fleet and I'm preparing Koln to do this mission with exp

[fallen pewter]

please don't chat on #tech-support

[eager harbor]

sorry

[midnight kindle]

I need help, my azur lane keeps going into processing

[carmine kite]

Is there a bug with Phase 20 of the Mobilization Request? My guildmates are stuck at phase 20.

They're stuck here

[spring grotto]

@midnight kindle What do you mean by processing?
@carmine kite You're waiting for your paired commander to finish their missions as you've completed all of yours

[carmine kite]

Ohh so that's how it works

[midnight kindle]

keeps saying processing gems

[carmine kite]

Thanks

[spring grotto]

@carmine kite No problem
@midnight kindle Do you mean you're stuck on the screen that it's processing or you haven't received them yet?

[midnight kindle]

stuck

[steady arch]

Why can't I start chapter 8? Im commander level 63 and I've tried using a different device and network

[spring grotto]

@midnight kindle Hm...it's probably a network issue I'd suggest trying to wait a bit longer. But if that doesn't work, you'll have to either restart the app or try switching to a different network but that can be risky in causing a desync w/ the gems
@steady arch Your ships are duplicated across multiple fleets. Try clearing your fleets and then replacing them

[steady arch]

Oh ok

[midnight kindle]

ty

[solid imp]

hello toast

[open totem]

The problem is, the more limited event, the longer it take to wait for that specific rerun....

[spring grotto]

[hoary elk]

It's 1-12 working days to respond now

Or maybe longer...

[wide heron]

can someone help me how to unfollow Azur Lane bot in my own channel?

Azur Lane Official?

at discord

[sinful yoke]

you need to turn it off from the server's webhooks

[wide heron]

thanks

[misty glade]

Can anyone help me recover my account? Just reformatted my phone, dled d app and now it wont recognize my google account even though i binded it on fb

[sinful yoke]

do you have your uid?

[misty glade]

Dat i forgot, sorry.

[sinful yoke]

so you did bind the account with facebook?

[misty glade]

Yes

[sinful yoke]

have you tried logging in at the title screen?

[misty glade]

I tried binding my new account on lexington again with d same fb account but it wont let me

[sinful yoke]

you're trying to login right?

[misty glade]

I logged in alright but my old account wont appear. Had to start again from scratch

[sinful yoke]

what server is your account on?

[misty glade]

Lexington

[sinful yoke]

can you try logging into other servers?

[misty glade]

Still the same on that new server nd washington

Start from scratch agaim

[sinful yoke]

sandy and avrora?

[misty glade]

Avrora start again, same with washington will try sandy right now

Still d same with sandy

[sinful yoke]

when you bound your account, did you bind it in settings?

[misty glade]

Yes, i remember binding it on fb

[sinful yoke]

and you are logging in at the title screen?

[misty glade]

Yes, went straight to the game but i have to start again though. My ships are gone nd commander lvl is back to start

[unborn fox]

Hey, I kinda need help finding an alternative away to contact Azur Lane Support. Waited the usual 8day wait time to receive help and tried emailing them again (and got the same automatic message email when I sent my first one) and kinda want to see if there’s a more direct way to fix this issue I have with a purchase.

[sinful yoke]

@misty glade can you try restarting your device and then trying to login just once more and trying all servers again? sometimes there is an issue where and account wont show up for odd reasons

@unborn fox when did you send an email?

[misty glade]

Ok will try

[unborn fox]

It was last Thursday on the 19th and I just sent another one at 10am this morning

[sinful yoke]

they may take 1-8 business days to respond

this means they do not respond on weekends

given you already did a followup, you should be fine

there is nothing more direct

[unborn fox]

Ok, thanks for the help

[misty glade]

Heya back nd tested all servers. Logged in but all back to the start. Its like my account got wiped clean lol

[sinful yoke]

strange!!

do contact customer support and make sure to include your username and server, they will find out whats happening

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[hoary elk]

[misty glade]

When i try to bind my fb account d second time it does say dat its already binded but it only shows partially my uid from my old account.

Anyway tnx for the help.

[carmine hedge]

Hello I have a billing anomaly through iOS.and was charged twice for a bundle. Can anyone help?

[misty crow]

please email customer support

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[humble crane]

I was billed but no gems were added to my account

[misty crow]

please email customer support

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zinc karma]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[raven dragon]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[keen raft]

[carmine hedge]

That's doesn't work. Help me pls

[hoary elk]

U collaborate with another commander for dat

Meaning if de other side dun play, it won't continue, unfortunately

[outer herald]

And what's worse is you don't know if anyone new paired up with your UID or not either

[carmine hedge]

@outer herald i cant change him yeah?

uhh

[outer herald]

Nope you can't I'm afraid

[carmine hedge]

mehhh okay thx

@outer herald And last question new dorm is limited ( american i mean )

[finite breach]

it should say "Time left 11d", yes the road one is limited @carmine hedge

[carmine hedge]

@finite breach ok

[cerulean cypress]

an event u cant finish

[tough idol]

Hello. Who should I talk about regarding the error during buying the gems? It got stuck on processing and then errored out saying to just wait. Should I do that or should I confirm with someone that the payment went through since they were charged?

[cursive onyx]

wait a few minutes and restart the game, if the gems are still not there contact customer support

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cursive onyx]

heres the email

[tough idol]

Ok, will wait for a bit and then proceed accordingly. Thanks.

[spring grotto]

@carmine hedge Restart the app and the ship will be auto deployed to your docks. You can sort it by time to help determine who it was

[compact orbit]

How do i recover my account?

i no longer have access to the twitter it was binded to

[spring grotto]

Was the Twitter suspended or completely deleted?

or something else

[compact orbit]

I just dont remember the password and can recover the twitter

can't

[spring grotto]

Well not sure why wouldn't be able to recover just from a simple password reset but if you're not able to, you'll need to contact customer support via email and let them know you want to recover your AL account but the connected Twitter account is no longer usable. Be sure to include your account information such as in game name, server, UID, and commander lvl if possible.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[carmine hedge]

game crashed after battle screen or in battle, device 5s, this can be fixed ?

[spring grotto]

For the 5s, it's a RAM limitation issue as that device only has 1GB of RAM and AL requires around a minimum of 2GB to run w/o consistent crashing

[hollow plover]

Using an emulator. I just beat Suruga Crosswave hard, but the victory screen won't appear. I've been waiting 5 mins and still no load. I can not pause, auto, use skills, etc

[rose nexus]

Hey guys, quick question. If an account that is not bound is lost due to trying to bind from the title screen through the YoStar option, is there a GUARANTEE the account can not be recovered or is it CIRCUMSTANTIAL. Just want to know to hold out hope or count my losses and start again fresh. I already sent a recovery request to the email on Twitter, but wanted to gauge my expectations properly. Thank you.

[carmine hedge]

I need help

[rose nexus]

So do I my friend, so do I.

[carmine hedge]

I need help recovery my account I just got a new phone and didn't bind my account on my last phone which is dead now and I am sad

[echo heath]

Even if you've overriden your wanted account through the log-in screen instead of correctly binding through options. I believe if you can provide info like your UID or account name they can still recover it for you.

Read above what "z23 sensei" says for the correct e-mail address.

Tech support can correct me if this is wrong

[carmine hedge]

I know my account name but I am unsure what UID

Is

[echo heath]

It's basically your account ID. It's in your profile page but I assume you never recorded that.

basically this info

[sinful yoke]

its a string of numbers

@rose nexus please make sure to always bind in the settings, your account is recoverable but do note that!

contact customer support and tell them you accidentally tried binding there and lost your account
make sure to include important details like your username and server (uid is preferred if you have it)

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

@carmine hedge contact customer support and include your username and server since you do not know your UID

their contact info is above

[rose nexus]

@sinful yoke thank you very much, I’ll hold out hope for now then. I already sent my uid, commander name, my server, a summary if what happened, my device model, brand, OS and the order id numbers from my last 4 purchases on Friday. I’ll hold out until I get a response. Thank you for answering. Hopefully it’s able to be recovered.

[crisp echo]

Laffey stuck in challenge mode but I'm only level 67. How do I get this character back

[sinful yoke]

contact customer support to reset your laffey

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[crisp echo]

Thanks for your help!

[carmine hedge]

my account on android , can i play it on iphones?

[sinful yoke]

yes

[median needle]

yes. just bind your account and you can login on any other device.

[carmine hedge]

thanks!

[dusky whale]

if the boss raid has been killed, can I still collect the crosswave points?

Oh ok sry

[lament mountain]

why i cant login ?

it always says it always says System error: 99:Uknwon Error :99

[sinful yoke]

I believe that is corrupted files

[misty lodge]

9 days and my mail didnt get reply

[sinful yoke]

@misty lodge they take 1-8 business days to respond

@lavish eagle have you tried restarting the app?

[lavish eagle]

Yes

I was trying to log into my old account that support recovered for me with my Twitter login

[median needle]

please don't double post like that. (pretty sure it's considered spam but idk)

[sinful yoke]

spam and its annoying to have multiple different answers across different channels

[half cave]

I don't know where to put it lol

[open moth]

Hello. Is it possible to somehow restore access to your account? It turned out that I played for a while on the untethered, and when I tried to tie, a new one was created and from the old one I only have a nickname. Thanks in advance.Sorry for Google translator.

[echo heath]

contact customer support and tell them you accidentally tried binding there and lost your account
make sure to include important details like your username and server (uid is preferred if you have it)

(Copy-past'ing Kawaakari from someone who did the same sort of thing)

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[echo heath]

the e-mail you need is in the message above

[sinful yoke]

@open moth where did you try binding?

[open moth]

@sinful yoke Linked to Facebook. And Get a new account )

[sinful yoke]

I mean did you bind in settings?

[open moth]

@sinful yoke Excuse me. I don't quite follow you. Tied on the entrance Window

[sinful yoke]

you tried connecting to facebook at the title screen?

[open moth]

@sinful yoke The fact that I started playing recently (a few days ago) and apparently confused when linking the account. With binding to Facebook the new character was created, and to old I have no access now.

[sinful yoke]

did you contact customer support?

[open moth]

@sinful yoke No, I'm new Here, and I don't know where to turn with these questions.

[sinful yoke]

Casey responded with this earlier for you @open moth

[mellow temple]

I Forgot my secondary passcode
/techsupport

[sinful yoke]

contact customer support to reset it

[open moth]

@sinful yoke @echo heath Thanks, I'll try to write there

[native bronze]

hello , sorry to bother . i started playing azur lane couple of days ago and im really liking it but i just discovered a friend of mine plays aswel but on another server , is it possible for him to come over to my server without losing his stuff ?

[sinful yoke]

there is not unfortunately

[native bronze]

ok thanks for the quick response 🙂

[desert canopy]

Hello. I'm having a problem log in to my old account. I tried to log in with Facebook and Yostar, but both of them made a new character. I already sent an email regarding the issue.

[sinful yoke]

do you have your UID?

[desert canopy]

Unfortunately no

[sinful yoke]

did you bind the account previously?

[desert canopy]

It seems like everyone is having the same problem with it

Yes. Both with Facebook and Yostar

[sinful yoke]

and you’re now logging in at the title screen?

[desert canopy]

Yes

[sinful yoke]

logging into the correct server?

[desert canopy]

No. Because everytime I try to login with both Yostar and Facebook, it always choose Avrora server. And my old account is in Washington server.

So I ended up with having a new character

[sinful yoke]

you havent tried changing your server to washington?

[desert canopy]

I tried that. But it also made a new character

[sinful yoke]

weird!!

can you login to all servers just in case?

[tired zinc]

Can my iPad 2018 run AL smoothly enough?

[sinful yoke]

do you know what model it is?

[tired zinc]

iPad 6th Generation??

kek sorry

[sinful yoke]

yes dw I figured that out

according to the specs

yes it can run smoothly!

[tired zinc]

dw?

DelightWorks?

[sinful yoke]

means dont worry

[tired zinc]

welp

thanks btw

[wary basalt]

Game doesnt load, what could be the reason?

[tired zinc]

maybe slow connection?

[wary basalt]

doubt it, never had this problem for 5 months now, internet hasnt changed

[sinful yoke]

can you try restarting your phone?

[wintry solstice]

did server busy again? loading,loading and loading again?

[wary basalt]

ok i think that fixed it, thanks

[tired zinc]

need an indian tech support

i don't really know if my last IGN is Rino or Kuroneko

[cold glen]

Hi, i need help on recover my Azure Lane account

Azure Lane sends me template messages(answerphone)

[tired zinc]

hmmmm

you didn't bind your account?

[cold glen]

i'm bind with Twitter, but i forgot my alias on account. I remember my mobile phone, but i have 2 account's on 1 number

And Twitter write me "You have some accounts, use alias or mail"(I don's bind mail on Twitter)

@sinful yoke, help me pls

[sinful yoke]

did you login with the bound account?

[cold glen]

No, i forget my Twitter

But

I can talk about my account and even about what I did on it yesterday

[sinful yoke]

you forgot the login to your twitter?

[cold glen]

Yes

I can tell everything about my Azur Lane account

What do I remember of course

[sinful yoke]

you should be resetting your twitter password then

[cold glen]

I tried, but it doesn’t work because I don’t remember the alias

I read one post on reddit and do this

Send mail

and e.t.c

[sinful yoke]

I believe that is for chinese al

[cold glen]

@sinful yoke
What am I supposed to do?

I do not want to start a new game

[sinful yoke]

just contact customer support and tell them you can no longer login because you forgot your account details

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cold glen]

@sinful yoke I tryed

[sinful yoke]

thats just a bot message asking you to be specific just in case

[tired zinc]

I will never recover my old account for sure.

I'm not sure on the IGN and I don't know the other details.

[sinful yoke]

just tell them what you think

[cold glen]

@sinful yoke, ok, i write all info what i remember in first mail.
What are the chances that people will read it?

[tired zinc]

I'm gonna create a new account instead.

[sinful yoke]

why would people not read your email?

[tired zinc]

well that sucks

[cold glen]

@tired zinc, a have on my account very rare shipgirls and don't want to loose them

[tired zinc]

i also have those rare nep ship girls but i really can't do anything about it

[cold glen]

@sinful yoke, I don’t know, usually only bots answer. Yes, and I'm on my nerves due to the fact that I reinstalled Azure lane on the phone.

[sinful yoke]

a bot could never really successfully handle a customer support email without specific formats of text

[cold glen]

@sinful yoke LoL. About how long will a person reply to me in the mail than a bot? 1 day? 1 week? 1 year?

[sinful yoke]

they can take 1-8 business days to respond appropriately

[cold glen]

@sinful yoke Thank you very much

I will believe that I can return my girls

[tired zinc]

What are the requirements again Kawaakari?

[fierce sigil]

Hello

Just bought the $30 package and the payment went through

Said error and I didn’t receive anything

[median needle]

@tired zinc if you want to have you account recovered you need any account info you can give them. but mainly it's the username and what server you were on. just ask them what kind of info they'd need to help you recover it.

[tired zinc]

hmmmm

[median needle]

@fierce sigil have you checked your mail?

[fierce sigil]

Yeah

[median needle]

k. try to request a refund through apple/google and try to buy the pack again. if they deny the refund you'll have to email AL support.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[tired zinc]

Thanks LFire.

[fierce sigil]

How do I request a refund from apple?

[fierce sigil]

You sure? Apple recommends I contact yostar instead, I’ll prob just do both

[median needle]

not really since i don't have an iphone
i'd say do one or the other but not both at once. that's just going to cause confusion and frustration.

[fierce sigil]

Ah alright I’ll just wait, since I don’t wanna end up getting banned on Azur lane for a chargeback

[pure finch]

@misty crow do you got any reply?

[misty crow]

No

[pure finch]

ok thx

[jovial pumice]

So, i have a samsung galaxy s9. When i go into a battle the left and right sides have a black border. How could i fix that? it's not always there and i'm confused.

[misty crow]

That's a result of fixed screen resolution

Battle resolution is always 16:9

So there's a border there

[jovial pumice]

ah.

thanks for informing me

👌

[shell blade]

Is there a way to change partner in Rally event? Mine has not logged in for about a week. He might have choked on a chicken bone and died a gruesome, horrible death falling down the stairs and getting run over by a truck on the way to the neighbor to get help...

[spring grotto]

Pretty sure there isn't one, sorry to say

[lilac glen]

Is it just me having difficulty downloading the patch? It’s extremely slow

[cursive wagon]

Same here @lilac glen it’s very slow

While the notification said it’s only 15MB

[lilac glen]

@cursive wagon which country are you in?

[cursive wagon]

SEA but usually it isn’t this bad

And i’m pretty sure it’s not my internet fault

[lilac glen]

yeah, other games run fine

any online staff can help us with this issue?

[cursive wagon]

Just checked 20Mbps

[lilac glen]

took me 20mins to finish ._.

[median needle]

if you're talking about the small update then it's your guys's internet. took me not even 10 seconds to download.

[misty crow]

No there should be no issue with the game internet/server

[lone geyser]

Hey, um, out of curiosity, is Azur Lane supposed to be draining 2% battery per minute?

It could just be a problem with my phone, but my phone never had battery drain like this yesterday, and now it's draining really fast

[spring grotto]

Do you have 60fps enabled?

[lone geyser]

No, I just turned it on

[tawdry cairn]

"failed to activate stage, please try again".

is that a server thing or on my side?

[lone geyser]

My phone says Azur Lane has only consumed 3% of battery, but it's sitting at 82% rn

I wonder if my phone is finally dying on me 😔

[spring grotto]

@lone geyser Well that could be a good couple of things then. Such as your brightness is turned up too much, you have apps open in the background, running data, etc. Those are just some ideas though as it could be a number of things
@tawdry cairn Your ships are duplicated across multiple fleets. Clear your current fleets, replace them, and then it should be good

[tawdry cairn]

@lone geyser jumps in battery happens when the battery is starting to die, just swapped mine last week, problem gone

I hope you bought a phone with swappable battery

@spring grotto ok will try thx

works now, ajax was ontwo fleets somehow

[lone geyser]

Mine's a Galaxy S7

I gotta go get it disassembled to swap the battery

[radiant star]

hey ive got a payment problem. i bought a gems pack but i havent recieved the gems nor is the bonus gone but my paypal already has the bill. is it just a "lagg" or went something wrong?

[spring grotto]

It could be. If it doesn't come through though, contact customer support via email with your account information and the purchase receipt and they'll be able to manually fix it for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[radiant star]

Thanks. Its on pending in my payment history of itunes

[radiant star]

They contacted me pretty fast. But I'm a bit confused theres this warning: ###Do not reply below this line###
I didnt know what exactly it means so i replied anyway. Is my message even coming through now?

[rose nexus]

@sinful yoke Hey kawaakari, quick question. I’m still waiting for my response from YoStar regarding account recovery. I understand from your previous posts that it can take 1-8 business days, which is understandable.
I was just wondering if updating my OS and the game files for Azur Lane is okay or not, while I wait for a response. I don’t want to risk the recovery by doing that if it’ll complicate the process. What do you recommend?

[sinful yoke]

yes thats alright it will not cause any issues (that we know of)

so far all new OS updates are supported

[spring grotto]

@radiant star Yeah, it's just a automated bot reply they send out. The message was received though

[radiant star]

Okey thank a lot

[rose nexus]

@sinful yoke thanks a lot, I appreciate the quick response. I’ll go ahead and update the azur lane app and iOS.

[carmine hedge]

Hello, I believe I was muted unfairly from world chat

[round aurora]

Hello, i have problems with my Wlan Connection in Game. Can not log in with Wlan. Mobile Data wors fine. Can anyone help me ?

[sinful yoke]

try resetting your wifi @round aurora

[round aurora]

done. all other games works fine

[naive galleon]

Today's new update suddenly stopped. I tried reinstalling the game and still like that... What can I do?

[cursive onyx]

make sure to have a stable internet connection and maybe try switching wifi or trying a vpn

[coral tartan]

Why customer service never replied me, I've been trying to reach them for 5 times in two weeks and all I got are something like auto-replay which asks me to elaborate my inquiry. After I replied then nobody ever replied back. Drive me crazy.

[sinful yoke]

they take 1-8 business days to respond

sending too many emails will delay it

[coral tartan]

It has been like 2 weeks since the first email...that was around 14th

[sinful yoke]

do you have the original email's date?

[hoary elk]

Doesn't dat mean not sending any email after 1st one is de best option?

[spring grotto]

It's generally best if you don't send any extra emails unless they don't respond to your initial one in a timely manner

[solid imp]

hello kaawa and toast

[eager grail]

hello, is there somebody i can DM from official tech support?

[sinful yoke]

yes

toaster or I should be fine

[hollow jetty]

Is it normal for the app to crash at the end of every battle?

Or is there a way to fix it?

||plz ping me with a response||

[steel atlas]

it is not normal

[wheat gyro]

Kawakari, funny you say that. But YOU told be to send follow up email last time I complained. You really need to get your facts straight. This isn’t the first time you have contradict yourself. I think y’all need to train your staff better.

This is so fucking frustrating!

[quartz tangle]

Is the quest bugged? I completed her quest once and it's still inside my mission tab

[steel atlas]

i believe theres a difference between a shipgirls level and a shipgirls affinity

[quartz tangle]

Sorry I misread it

[steel atlas]

ish okay

[sinful yoke]

@wheat gyro

@hollow jetty what model phone do you have? it sounds like its a spec issue unfortunately

[hollow jetty]

@sinful yoke iPhone 6 Plus and IPad Air

Didn’t do this like 3 months ago

[sinful yoke]

this happens on both devices?

[rancid light]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[hollow jetty]

Yes

[sinful yoke]

hmm

how is your storage?

[hollow jetty]

I don’t even use 40% of my phones storage. 1GB ram 64 storage and 24 are free.

[sinful yoke]

oh I googled iphone 6s specs

1gb ram is actually below minimum specs

[hollow jetty]

Really?

[sinful yoke]

im impressed you managed to play for so long with no issues

yes its minimum 2

2gb ram

[hollow jetty]

Damn. I never thought I could run PUBG better then azur lane. Well thanks for that info Kawaakari. Guess I’ll just get used to logging in

[sinful yoke]

sorry about that azur lane is very “heavy duty”

if you have a computer, an emulator should run the game just fine

[hoary elk]

There's never prob in my phone

[hollow jetty]

Oooooo good idea

[hoary elk]

Gud thing I never want skin not gems

Btw

It's ady 11th business days, rly huge load I see

[sinful yoke]

unfortunately may be the case

I will ask

see if they can give me any details

[naive galleon]

I reinstalled the game because new update stopped installing, and now again stopped, please help, My internet connection is good

[spring grotto]

As that's the old loading screen that's not used anymore, it seems to be something w/ the install. Try restarting your device and as well as clearing the game's cache. If neither of those work, try another fresh install w/ a different network and/or a VPN

[steel atlas]

iphone 5 is still running AL

[granite skiff]

Hi i want to know if there is a way to reset mi advance in a server and start from 0

[echo heath]

You cannot. You can start over by choosing a different server or making a different account.

[granite skiff]

Thank you

[undone marsh]

So... now its been 3 weeks since I emailed tech support about my Anime Expo code not working

Still no reply

Despite repeated attempts to get one

[sinful yoke]

they have very high traffic atm as per staff

[undone marsh]

But 3 weeks

For even a reply

[sinful yoke]

just about when they went on holiday

[undone marsh]

I was told 3-8 business days

And now they're going on holiday AGAIN or whatever

[sinful yoke]

theyre likely prioritizing purchase issues, but I cannot answer that 100%

[steel atlas]

poor kawa

[undone marsh]

My anger isn't directed at you

I'm just upset because it seems like I'm being ignored

Which is fine- I understand being busy, but nearly a MONTH of comm silence makes it seem like something got lost in the mail.

[woven prairie]

Hello I need help

[keen raft]

[sinful yoke]

can you please elaborate on the issue?

[woven prairie]

I have been playing azur lane for a while until about 6 months ago. I had to delete the game bc of not enough storage on my phone so I had to delete it. Now that I have a new phone I got the game and tried to sign in to my account which I connected to a Twitter account but it doesn’t work.... I AM SAD 😭 I don’t get to see my cute school uniform unicorn and Luffey😭😭😭. I really want my account back... pls help...

[sinful yoke]

do you have your UID at all?

[woven prairie]

What it that?

[sinful yoke]

a string of numbers, its located on your secretary changing screen

[steel atlas]

User Identification Denominator

[sinful yoke]

do you have a screenshot of it possibly?

[woven prairie]

Hmm

[steel atlas]

Do you also know your username and which server

[woven prairie]

I couldn’t find the UID... but the username was Takosan and I was on Washington server

Here’s evidence

The top one

[sinful yoke]

ah alright well

im assuming this is after you logged in?

[woven prairie]

No this is another account I made just so that I can get to see Z23s live 2d

But I can’t log into that anymore too

But I want the first main account back more

[sinful yoke]

is this on the device you're trying to login from?

[woven prairie]

Yes

[sinful yoke]

hmm.. it seems likely you did not bind, can you restart the app and login to twitter again, and try to login to all servers?

[woven prairie]

Oooooo@mmmmmGgggggg

THANKB YOU SOOOOO MUCH!!!!!!

I GOT IT BACKKKKKKK

I AM LITTERLLY TEARING UP RIGHT NOW!!

[sinful yoke]

im glad you're in

[hoary elk]

Missed too many events

[woven prairie]

Same

[tropic mango]

Hey, got a java exception on main screen when trying to start the app. I'm on a redmi note 4 and reinstalled the app to se if it worked but doesnt. I would love some kind of help, is there something i can do? I have the app on bluestacks too and works there.

I cant get past title screen

[sinful yoke]

can you send a screenshot?

[tropic mango]

Im on it

[tropic mango]

Do you need anything more?

[sinful yoke]

ah sorry I got distracted

can you try a reinstall?

[tropic mango]

I tried and nope

same error

Also deleting cache and all data, then reinstalling

[sinful yoke]

hmm

[solid imp]

[sinful yoke]

@carmine hedge whats your verdict on this error

[carmine hedge]

jesus christ

[tropic mango]

Doc, is it ded?

[carmine hedge]

how did that happen

[tropic mango]

I dont know, yesterday worked fine, then today it popped

Reinstall doesn't seem to work, neither does deleting all data then fresh install

[carmine hedge]

did you do any updates to android in the meantime

[tropic mango]

Nop

Not at all

[carmine hedge]

that method should be available

[tropic mango]

Hmmmmm

I have MIUI 10.2.3.0 on my phone btw

I mean, for what i understand, it says it's calling on a null object

After restarting my whole phone it got solved, everything's allright

Maybe it had some kind of data saved somewhere somehow, and reset on restart

Working fine now, thanks for the help :D

But that was rare nonetheless

[next kayak]

Hello, I want to report an error. I had collected oil from two commissions, one of 8 hours and one of 4 in total was 24200, almost that total woke me up a notification of a finished class and when I see that my oil that I collect is not. please help

[misty crow]

If you have no proof, we can't do anything really

@next kayak

[wary vapor]

uuh i saw a video on this games and thought it looked good so i got bluestacks and got azur lane but the graphics are awful does anyone know how to fix this or is it just how bluestacks is

or should i use nox or something else

[misty crow]

I mean at that point it's dependent on your computer

[wary vapor]

i built it

[misty crow]

The videos you saw were likely on high end computers or not even on computers at all

[wary vapor]

hmm

ok but i can run seige on ultra and get 300 to 400 frames and it looks great

[misty crow]

At that point then it's the limitation of emulators if the graphics arent fantastic

The video you were watching is probably on a high end mobile device or even a tablet/ipad

[wary vapor]

ok thanks

is nox better or does it not matter

[misty crow]

Debatable, but honestly it probably won't make much difference graphics wise

[wary vapor]

ok ill just play on phone then

[median needle]

@wary vapor did you try to change the graphic settings on bluestacks? the game looked like crap on noxplayer for me until i changed the settings.

[tired zinc]

I'm so sorry for yesterday. I found my account a while ago. lmao

[molten vessel]

please I forgot my google id can you restore my account Avrora server name Ayhmen there were puscheses here is a screenshot from the bank and a profile sorry I found only this screenshot I formatted the phone and forgot to record google accounts

[median needle]

the game doesn't link to google play accounts. you need to manually link it to your twitter/FB/ or email (YAS)

if you know your username and what server you were on and preferably your UID email AL support and they can help you get your account back.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[native bronze]

is there anyway around the fact if i try to use bluestacks to play on my pc it starts a new game ?

[median needle]

yes.

if your account is already bound start from step 4.

[native bronze]

it is bound to facebook

do i need to do something then or just instal bluestacks and login to my play acc ?

[dense raven]

Need staff assistance for a transaction error.

[spring grotto]

@dense raven If you mean in the sense that you bought something and did not receive it, you'll need to email customer support with your account information along w/ the purchase receipt

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[dense raven]

Thanks, looked at the help section in the game, but all it told me was the info I needed, but not where to send it.

[median needle]

@native bronze just open the game in bluestacks and login like you would on your phone.

[native bronze]

ok doing that now

@median needle it starts an mission with norfolk and suffolk instantly when i log in

[median needle]

are you selecting the right server?

[native bronze]

yes avrora

just like on my phone

[median needle]

and you're sure you're logging with with the correct fb?
also where did you try to bind your fb?

[native bronze]

i binded it through my phone and have fb on pc normal and also on bluestacks through app

[median needle]

no i mean did you try to bind it on the title screen or in the settings menu?

[native bronze]

first time on phone through the settings

[median needle]

ok try closing the game and login again.

[native bronze]

ok

same as before starts mission instantly

[median needle]

ok then i'm guessing your account isn't bound. do you remember your uid?

[native bronze]

yes ive written it down

[median needle]

just to make sure, it's the string of numbers and not your username you've writen down right?

[native bronze]

yep

[median needle]

ok. @spring grotto need some help. i can't use the checkbind command.
need to make sure this guys account is bound.

[spring grotto]

Sure thing. @native bronze What's the UID?

[native bronze]

69671208

[spring grotto]

/checkbind 69671208

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Sep 30, 2019, 11:39 AM

[median needle]

ok weird. and you're sure your choosing the correct server?

[native bronze]

yes i am on avrora , been playing only for a week

[spring grotto]

Do you happen to have multiple FB accounts? There are plenty of times where players just accidentally use a different FB account when trying to log back into their account

[native bronze]

nope only the one i even tried starting azur lane in bluestacks while facebook was open to check if it worked but it didnt

phone works fine np there

[median needle]

you're using these buttons to login correct? (i'm running out of options now)

[native bronze]

i feel stupid now haha indeed that works fine now xd just pressed login in center haha

thanks alot for the help seems the only problem was me being stupid tho 🙂

[median needle]

np. glad you got your stuff.

[native bronze]

thanks again

[mental epoch]

I didnt bind my account since almost last year, because it keep on error on that time. I changed my phone already. I want my account back. Is there anyway?

[misty crow]

please email customer support

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[mental epoch]

Ok thank you

I send them already

But it say about inquiry something

I dont quite understand

[spring grotto]

It's just an automated bot reply asking you to elaborate on what you're emailing about in case you didn't in your first email

[hoary elk]

No luck too today

[carmine hedge]

Is there a way to unbind a Yostar account?

I've gotten an account on my old twitter, which is gone, and I can't unbind it. I've also made the mistake of binding the yostar account to my current mobile account

I'm still logged into my old account and want to bind a new account onto it if possible

Please help!

[misty crow]

you'd have to email customer support

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

Thanks!

[hoary elk]

Is dis true?

No hope again

[spring grotto]

Yes, it is true. They'll be on leave for holiday observation so support will be limited during that time frame

[hoary elk]

Will be slower?

My acc will come 1 month later?

Aah, OK, I got it

Too many holidays

[gilded saddle]

So if I bumped my gem request and still haven't gotten them what should I do

[hoary elk]

Wait is only ur option

Sad

Haven't touched my acc for like 2 weeks

And dey go to holiday, again

Holiday.....

[tight cliff]

How to recover Azur lane account if it is not linked to Facebook? My Facebook account was banned, after some time I flew emulator, can I recover account data? If so how??? Name of account like-would "RubyTheGamer" level of seems 34, server " Sandy"

[hoary elk]

Facebook banned?