tech-support

[wise zinc]

it was one of those "you already have this item" errors

[spring grotto]

And you're sure you didn't get charged at all?

[wise zinc]

yeah

i checked my bank and my google pay immediately refunded

i was never charged

im scared to open the lucky bag lol

it makes sense that yostar has a log of who got the error but like still

[spring grotto]

Well, if you wanna play it safe, I'd say email support and explain the situation to them about you not getting charged and still getting the Lucky Bag

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[wise zinc]

yeah lol

the lucky bag isn't up on my "packs" tab anymore. did they take it down?

[spring grotto]

No, it goes away once you receive it for your account

[wise zinc]

oh ok I thought so

[errant owl]

The event gonna end in 3days. and I still don't get my worth 79.99$ Gems.
Please check the e-mail.

[sinful yoke]

do note staff can take 1-8 business days to respond

[clear dagger]

May I ask how can I get back my ac while my ac isn't linked to my email?

[errant owl]

@sinful yoke I know. Last time it took 13days.

[median needle]

@clear dagger do you have it bound to twitter or FB?

[clear dagger]

No

[median needle]

k do you remember your UID?

[lean grove]

umm hello, I got a purchase problem and looking for live support since it lead me to here in discord

[median needle]

sort of. if there's an issue people here can help you with then yes. if it's for things like purchase issues or a lost account however you'll need to email customer support.

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[median needle]

@clear dagger if you know your UID send CS an email (in the above message) and they'll be able to help. if you don't have it that's fine, as long as you know your username and what server you were on they can still help.

@lean grove i should have asked what the issue was to start with. some can be fixed here but if it's something like you not receiving the gems or pack you bought then yes you'll have to email CS.

[lean grove]

yes it's the purchase and not receiving the item stuff, I already sent a mail out 10 hours ago (just looking up here if there's a faster resolve)

[median needle]

ok. sadly there isn't. and it'll take 1-8 business days to get a response.

[sleek island]

why when I want to use auto to start a comission, this always happen?

[lean grove]

thanks anyway

[median needle]

try restarting the game?

[errant owl]

@lean grove Hope you'll get what you want soon. I'm still waiting with the same problem too. (mine are 8th time)

[lean grove]

ah thanks, hopes yours goes well too

[hoary elk]

I always choose manually when dat happens @sleek island

[clear dagger]

@median needle thx a lot man

[median needle]

np.

[hardy chasm]

/help

[pale pagoda]

📥 | The list of commands you have access to has been sent to your DMs.

[hardy chasm]

/wiki equipment

[pale pagoda]

Z23 Sensei

Azur Lane Wiki

Multiple results found

https://azurlane.koumakan.jp/Equipment
https://azurlane.koumakan.jp/Equipment_Drop_Table
https://azurlane.koumakan.jp/Equipment_List
https://azurlane.koumakan.jp/Equipment_Skins

Sep 23, 2019, 5:41 AM

[misty crow]

@hardy chasm #bot-spam for this

[hardy chasm]

sorry

[twilit saffron]

Hello, I have a question regarding the pre-order of the art book, can I ask it here?

[misty crow]

depends on the question

it is in English if you're wondering

[twilit saffron]

Ah, haha, thanks. It's more about removing items from the cart... I keep getting reminder emails that I have items in the shopping cart but when I log in to the store, my cart is empty.

should I just ignore it?

[misty crow]

really not sure about that, you can probably ignore it, but just be careful

[twilit saffron]

I did order and pay for 1 copy and I have the confirmation email for that so I'm not worried. Do you know if there is someone I can email about this or something?

The automated reminder emails originate from [e-mail]

[misty crow]

not rly

I could ask the staff but I'm not sure they'd know since I don't think they directly manage the store

[twilit saffron]

hmm, maybe i'll drop an email to the general AL cust svc email first or something.

Thanks~

[celest pollen]

Hello. I have a quastion. Why my animation of barrage Terror was changed?

[misty crow]

Err what

It isn't?

Barrages do improve with skill levels though

@celest pollen

[misty lodge]

hi, any support here?
i sent a mail a couple days ago, but seems still no respond.
Conversation ID: #7127

[misty crow]

Expected response time is 1-8 working days

So please be patient

[misty lodge]

[celest pollen]

@misty crow Sorry, that was my mistake, everything is OK

[dusky fossil]

heya ~ ..

minute ago i got disconnected from game due someone accidentally restart our router while im on clearing hard mode on 8-2 and on fighting boss and im at 2nd run from daily 3 run ...

when i re-login and connection return to normal and stable again, i still got 2 chance left ...

will i got punished or banned because of that ?

[median needle]

no and you still have 2/3 runs cause you didn't kill the boss.

and you wouldn't be banned anyways if it did happen to glitch. that'd be a bug.

[dusky fossil]

but i kill boss ... @median needle

[median needle]

were you able to collect the rewards? afaik as long as you don't reenter the map screen the game won't count it.

[dusky fossil]

no , i didnt collect the loot reward and loot reward screen didnt appear too when that happen ... @median needle

[median needle]

that's why you still have 2/3 runs then.

[dusky fossil]

had mini heart attack there if i got banned or punished because of that ...

thanks for clarification and thanks for assistance @median needle ...

keep up the good work ..

have a good day ...

[eager nest]

Why does my game weigh 8GB?

[carmine hedge]

Help

[carmine hedge]

It has been like this since i updated it

[wintry solstice]

still waiting replay from cs yostar,please noticed me

[misty crow]

@carmine hedge you'll need to reinstall

@eager nest it definitely shouldn't unless you're carrying old APKs

[carmine hedge]

Well does constant disconnect affect this

[misty crow]

Yes

It will corrupt the install you have

And potentially cause errors like these

[hoary elk]

Well well, be patient @wintry solstice

[wintry solstice]

sad,i have waiting 12 days

[hoary elk]

Nope

U just five days

U must have counted with their holidays and weekends

[rigid grail]

Should i be worried, i finished these yesterday but i took these screen shots just now

[spring grotto]

Restart the app. You'll need a restart to resync to the server and refresh your attempts

[limpid wyvern]

Hello, how i can complete mission "Complite maritime attack"?

[spring grotto]

If you'll look at the days, you'll see that it's only open on Tuesdays, Fridays, and Sundays

[limpid wyvern]

I just mean that on the video of the old version of the game, there was a separate tab with this name

[spring grotto]

With the UI update, it got a more corrected name (Maritime Attack wasn't as close to the source name) and a new image (it was changed to Hiryuu). But it's the same mission

[limpid wyvern]

But there was such a task in the Akashi quest line. Should I write a bug chat about this?

[spring grotto]

It's known. They just haven't updated it yet so no worries

[limpid wyvern]

It’s just a stupor at first, until you understand where to find it.

Ok thanks for the answer

[agile brook]

Guys , I need help . My ship-girls have the redline "In Challenge Mode" and then I cant retire them . But I only lv56!! I must be lv80 to enter Challenge mode . I dont know why I have this issue

Hope you guys can help me. Thank you guys very much!

[spring grotto]

You must have entered challenge mode once before they put the LVL 80 restriction on it. As such, to get them out of Challenge Mode, you'll need to either A.) Wait for Challenge Mode to end or email support directly so they can manually remove them

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[agile brook]

@spring grotto thanks you so much

Umm can I ask when is the challenge mode will end ?

[spring grotto]

I believe it's supposed to end on the 29th/30th of this month

[agile brook]

Thank you <3

[round socket]

Anyone else notice how laggy the game is after you come back to it after an hour or two and reconnect?

[misty crow]

happens sometimes yes

[round socket]

If I kill the game and start it, it goes back to normal.

[timber sonnet]

Does anyone knows how to fix this? I'm trying to transfer my Azur Lane data from Facebook to Twitter but when I'm trying to bind it with Twitter it said that it 's already bound with another account.

[calm verge]

Shit's happening to me constantly. It's hard frozen in this frame, have to restart phone.

[misty crow]

@timber sonnet are you absolutely sure you haven't used the twitter already

@calm verge please go to the in game settings, audio tab, "repair" button

[timber sonnet]

I used twitter for another account before but I unlinked it some time ago. I'm not sure if the data is still there or not.

[misty crow]

that's probably why then

[timber sonnet]

So is it possible to overwrite it with another account? I don't need the original Twitter one.

[spring grotto]

Hm....do you happen to even remotely remember the account information that you Twitter was originally bound to?

[foggy thorn]

Hello some time ago my phone died and i forgot to bind my account, is it possible to restore the account?

[spring grotto]

@foggy thorn so you didnt have it bound? In that case, you'll need to contact support via email and let them know your account information (such in game name and server you played on) so they can look into it and help you

[foggy thorn]

Ok, ill try thanks i tried to send a normal mail and got an automated reply that didnt even answer me thats why I asked here. Thank ill try again

[spring grotto]

No problem. And yeah, they just have that automated reply in case someone doesn’t list their problem in their initial email. As long as you provide all the information and your issue, just need to wait for their actual reply at that point

[carmine hedge]

Hello does anyone know how can I unlink my Yostar account, the game won’t allow me to do it?

[hoary elk]

How does de email look like when dey recovered our account?

[spring grotto]

@carmine hedge Regular users aren't able to. You'll need to contact support so that they can manually do it for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

@hoary elk They'll let you know in the email and if they require any further steps from you

[hoary elk]

[carmine hedge]

@spring grotto Thanks how do I contact them?

[hoary elk]

And dey can send it around 8am to 5 pm China clock, rite?

[e-mail] @carmine hedge

Email

Dey respond between 1-8 working days

Sat and Sun won't be counted

I'm also waiting

[carmine hedge]

@hoary elk thank you very much for the info

[hoary elk]

[wintry solstice]

im also waiting too

[hoary elk]

Sadly, it's just ur 5 days even tho u feel like 12 days

[wintry solstice]

[hoary elk]

Won't get littorio

[wintry solstice]

[prime vessel]

This just started tonight, whenever I go to open the game on my phone it will load up to the point where I have to tap to start then the game just immediately crashes as soon as I tap

[timber sonnet]

@spring grotto Just managed to access the account linked to Twitter. Server:Sandy

[rugged gate]

Hello everyone, I have a problem. I returned to Azur and can’t log into my account when logging in via Twitter, in any case, training starts, I tried all the servers, what should I do?

[spring grotto]

@timber sonnet Okay, and you still wanna unbind that Twitter from that old account, yes?
@rugged gate Are you sure you used the correct bind option? Perhaps it was FB or Yostar? And as well, if you have multiple Twitter accounts, make sure you're using the correct one

[rugged gate]

I do not have facebook and yostar, and also on Twitter I have only 1 account

[timber sonnet]

@spring grotto Is it possible to transfer some of the ships from the old account to another account(it's connected to Facebook and YoStar)?

[spring grotto]

@rugged gate Do you happen to have your UID from the account?
@timber sonnet It is not, no

[rugged gate]

unlikely, since I went to azur last time a year ago

i only remember my nickname XD

[spring grotto]

Okay, and you fully logged into ALL the servers and they started the tutorial?

[timber sonnet]

@ImAToasterStrudel Too bad. If it's possible then I'll have all of the collab ships on one account. Anyway, I still want to unbind my Twitter from that old account (I'll bind that account with something else instead.)

[rugged gate]

yes

[spring grotto]

@timber sonnet Okay. So you'll just need to put some other bind on that old account, then after you place that other bind, unbind your Twitter account from the settings menu in game and then you should be able to use it for your other account
@rugged gate Hm...okay. Since you don't have your UID, you'll have to contact support via email and provide them your account information (such as in game name, server, command lvl, etc) so they can locate it and help you recover it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[rugged gate]

thx u

could I find out my uid if my friend logs into my profile on behalf of him?

[spring grotto]

Logs into your AL profile? Or do you mean just look up your profile from the friends list?

[rugged gate]

look up profile

[spring grotto]

Nah, unfortunately not. You have to be actually logged into that specific AL account to see the UID

[rugged gate]

is my problem somehow related to the fact that I changed my phone?

[spring grotto]

Nah. Device changing is completely fine. Many, many players play on multiple devices

[rugged gate]

okay thanks for help

[spring grotto]

No problem and hope it all gets solved for you

[rugged gate]

thx

[swift linden]

I have a problem with my cell phone

I cant get game news on it

any reason why?

I can screen cap if neeeded

[thorn karma]

is it possible to change the fb account for the.... account

[carmine hedge]

i am trying to unbind my account from my facebook but i get this error code

[median needle]

is your Fb account banned?

[carmine hedge]

no it isn’t

[median needle]

k. have you tried restarting?

[carmine hedge]

i have but i will try again

[misty crow]

@swift linden try updating your discord if you haven't

[swift linden]

i have

several times

game news is still missing

[misty crow]

Take an SS

[timber sonnet]

@ImAToasterStrudel & @misty crow

Thanks for the advices. Everything is working fine now.

[misty crow]

[hoary elk]

6th day

[wintry solstice]

12th day

[hoary elk]

U counted with their holidays and weekends

[fathom arch]

Made a new account to get 500 extra pts in the rally event. Tried logging in back to my main account through my twitter and it binded to my new account instead of going back to my main account meaning I logged in to my new account. I unbinded the twitter bind in my new account and now the game reset me to the prologue even though I picked the correct server.

[misty crow]

https://i.imgur.com/roy6tih.jpg

i'm assuming you didn't follow this procedure at all

and instead tried to log back in thru the settings

[fathom arch]

I didn’t log back in through the settings

Logged out of my new account and tried to log back in through twitter

[misty crow]

first thing, how did you even log out of your old account

[fathom arch]

Through the settings

[misty crow]

did you just press this button

[fathom arch]

yes

[misty crow]

that... doesn't log you out at all

[fathom arch]

[misty crow]

all it does is return you to the main screen (with the ball skins)

from which you can log in to an alternate account via fb/twi/yostar

[median needle]

well it does and it doesn't. it logs you out of the server but not the twitter/fb account you logged in with.

[fathom arch]

So my main account is gone?

[misty crow]

The real question is, how did you even access that new account then

[fathom arch]

with my fb acc

made it in a different device

[misty crow]

Ok so then you logged in, got the ID and what not

and then accidentally binded the twitter that had your old account

to this new one that already had the FB bind

[fathom arch]

yeah basically that

[misty crow]

realising it, you unbinded it and then you're here now correct?

did you bind your og account to anything else?

[fathom arch]

to YAS but that didn’t work cuz that somehow binded to my new account as well

[misty crow]

hmm

do you still have your old account UID?

while you go see if you can find it, i needa shower brb

[fathom arch]

I have it

269784281

[misty crow]

/checkbind 269784281

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Sep 24, 2019, 12:14 PM

[misty crow]

Well

It seems to be binded

Might want to double-check and try again

[fathom arch]

it doesn't work with yas for me

nvm

i had yas binded to a different email

[misty crow]

[fathom arch]

Can’t unbind my twitter from my new account. I keep getting Account Binding with FB/TW failed: 100213

[misty crow]

yeah you can't unbind the last remaining bind of an account

[fathom arch]

[hoary elk]

[uneven oar]

Is anyone here using a Pixel 3 by any chance? I have these borders appear in game when I'm attacking an enemy fleet and I was wondering how I could get rid of it.

[misty crow]

what kind of borders?

[uneven oar]

I'll provide a screenshot of it.

Here you go.

Tried my best to label it.

[spring grotto]

Those borders are just due to your phones aspect ratio. Since the battle screen doesn't fill it in completely, the game will auto fill the rest w/ those borders. And there is no way to turn them off. But it's been suggested in #game-feedback to have an option for that

[uneven oar]

I see. So basically I'm stuck with those borders until an update fixed it.

[spring grotto]

Well there's nothing to really "fix" as it's intended behavior

[uneven oar]

I see.

Ok, thanks for the help Toaster.

[spring grotto]

No problem at all

[safe laurel]

My friend was asking me if he can purchase gems through DCB, help.

[wintry solstice]

13th day waiting from cs yostar in mail

i want play this game

[spring grotto]

As in the bank branch from India? Hm...if the company offers a card or way to be attached to Google Play and the currency is supported yes

[safe laurel]

I meant carrier billing, sorry.

[spring grotto]

Ah, gotcha. Well it's basically just another form of payment as far as AL is concerned so ideally there shouldn't be any issues there but can't say for sure personally

[safe laurel]

the thing he's concerned about is region restrictions. like it might not be supported in the part of the world he is in.

[spring grotto]

Well I've never really looked into DCP before so I can't offer too much myself, sorry to say

[hoary elk]

If crosses over 8th day, wut shud we do? I mean how to send again?

Like "test"?

[misty crow]

just send a follow up in the same thread
don't say test, but just sorta, remind them of the issue i guess?

[hoary elk]

So dats possible

Now I'm scared

[wintry solstice]

i got mail from my twitter and they said unlocked my twitter account and i try to login azure lane and my account is back!!!

[hoary elk]

Gr8

[grizzled apex]

so were realy get a coll anime of azyre lane for real

[misty crow]

wrong channel

[grizzled apex]

oops sory

[sand sage]

Hello, I accidentally deleted the app for Azur Lane app on IOS. I did bind my account to Facebook and Yostar account before it happened. So how do I get my account back? Do I just re download the app and try to log in?

[misty crow]

https://i.imgur.com/roy6tih.jpg

follow steps 4 and 5

[sand sage]

I followed the steps and used my Facebook but it has instead started me off in the tutorial screen. Should I try a different route.

?

[misty crow]

read step 5 carefully

[sand sage]

I have successfully entered my account. Thank you very much !

[latent apex]

just bought the lucky bag package and idk if i got a skin or not. how can i check cuz in the store it doesn't show me that i own any of them

[hot pumice]

I messaged the customer service mail again after not receiving any answer after almost two weeks with a new ticket in which I put everything in it again while also mentioning the number of my previous mail conversation id. I received the automatic response again which says "you have reached customer support center for azur lane en. How may we help you? Pleade elaborate on your inquiry." did they receive my full mail with my attachments or do I need to respond to this mail again and put everything into the response?

[misty crow]

items from your lucky bag appear in your mail @latent apex

[latent apex]

yea i already claimed it but nothing popped up for the skin

[misty crow]

did you buy any skins already

[latent apex]

just belfast

[misty crow]

probably got hers then and you were refunded automatically

[latent apex]

ic

guess thats ok then lol

[short path]

I want to spend money on your game but when I tap the button the game freezes and nothing happens

I presume that this is happening because it wants to use google or another google service app, but I've uninstalled them all from my phone, and I installed the game using an apk downloaded from the internet and manually transferred from my PC to my phone

I have several alternative web browsers installed so I assume I would need to have the game use one of them instead, but I don't know how to do that

[spring grotto]

It doesn't use browsers. It uses the Play Store which you can't fully uninstall afaik

[short path]

I uninstalled it anyway lol

[spring grotto]

Search apps in Google Play
It's still searching it as if you have it installed though

[uncut osprey]

Uh, Azur lane keeps crashing on Android 10?

[short path]

if I tap it, it hyperlinks to one of the alternative app stores

is it possible to buy gems with like a yostar account or smth?

[spring grotto]

@short path Well if you truly did uninstall it (which I'm still not fully convinced you can do) , there's the issue. AL is only through the App Store or Google Play so your payment will have to be through one of them

There is no alternative payment option

@uncut osprey Have you tried restarting your device as well as clearing ALs cache?

[uncut osprey]

Yes

still crashing

it worked fine before Android 10

[short path]

if I temporarily enable google play store will the game be able to use it for payment? I installed it with an apk so

[uncut osprey]

does AL not support it or smth?

[spring grotto]

@uncut osprey We have no official word on it. But if you already tried those two options, it might not be then. But we haven't heard of any issues before now. And as well if you wanna try it as well just to be sure, you could try a reinstall but that's mostly as a last resort ditch
@short path Ideally, yes

[uncut osprey]

Weird ok, then I'll just try a few more things and if it doesnt work ill probably just use an emulator

[short path]

welp

I can't use the google play store without logging in with a google account

and if I do that then it gets permanently linked with my phone and I can't remove it without doing a factory reset

and that isn't happening

so I guess yostar isn't getting my money

[quartz crystal]

Is it possible to log-in with only my uid?

[misty crow]

no

[quartz crystal]

I see, is it possible to link my FB with my Acc’s uid even if i have lost my acc?

(But i still remember UID)

[misty crow]

not from the player end

[quartz crystal]

So i have to contact support for that?

[misty crow]

yes

[quartz crystal]

I see, thanks for info

[sinful yoke]

can u send your uid so we can check just in case if there is a bind?

[topaz mesa]

is Avrora down? I can't connect, and neither can a friend of mine on the same server

[rigid robin]

I can't get past the Press To Start screen, so it seems like the entire game is down

[topaz mesa]

I'm in now, took a few tries though

[rigid robin]

(I'm on Washington fwiw)

[sinful yoke]

restart the game and try again

[rigid robin]

No luck - Network Error 100404 on both Bluestacks and my phone (Pixel 3 XL)

[burnt spruce]

Also got a network error

Sandy server

[sinful yoke]

I got it too but a simple restart fixed it, can you try restarting multiple times

even your device?

[burnt spruce]

Worked again after 3 restarts

iPhone xs max is my device

[rigid robin]

ey there we go - took me 10 restarts of AL on Bluestacks and I'm in

[short path]

Actually, turns out you can force google to sign your account out of the phone if you change your google account password

and then flag the phone as not being a signin by you

so I guess I solved my problem and yostar is getting my money this one time but never again

XD

[oblique oak]

i get network error too on ipad air 2

i got in after a few restarts and clicks

[scarlet shell]

Same, worked after 5 app restarts

[limber bramble]

Anyone know how to not keep getting the "Your account is logged in on another device" disconnect?

[sinful yoke]

if your connection is unstable you may get it forever unfortunately

you can try a vpn but im not sure how it will help

[limber bramble]

My connection is stable tho - happens even right next to the router and when I'm alone on it and so on

I guess I'll try the vpn

[sinful yoke]

then you are sure someone is not in your account?

[tacit plover]

this is very minor but whenever i open up my dock inventory i see some of my ships in “challenge mode”? i played the challenge mode before the level requirement and im still level 79 so i cant get back into the challenge and figure out how to remove it (heres the image)

[sinful yoke]

contact customer support to reset the characters

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

ok, not sure if i should ask here, but when is the azur lane anime coming out and will it be on funimation and if not where do i need to go to watch...........pleas someone answer, ive waited so long and had it posted on my radar

[spring grotto]

Well, not really for this channel as it's not a tech issue but I'll go ahead and answer. Airing starts on Oct 3rd (or some similar close date) and as for licensing, I don't believe anyone has been listed for having it yet

[carmine hedge]

ok thank you so much, i take it it will air only in japan/china, also when do you think it could be licenced out........im really excited about it

[median needle]

we won't know until they announce it.

[carmine hedge]

i see i see, anymore information?

[spiral obsidian]

Hey! I bought 9.99$ gem with the double gem bundle

and it bought it for me twice. I received an info getting the one refunded but I didn't receive my gems.

[sinful yoke]

currently are you charged once?

[spiral obsidian]

And I was gonna spend it on Zara's skin.

I was charged twice.

but one apparently will get refunded.

[sinful yoke]

okay contact customer support and make sure to tell them the pack is x2 gems

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spiral obsidian]

Will this get sorted out quickly? I want that Zara skin.

[sinful yoke]

I dont believe so unfortunately due to the bad timing of staff with their holiday backlog, you can always try refunding both and trying to buy again
does your gem pack still say 2x?

[spiral obsidian]

It still say's double.

[sinful yoke]

you should be good filing 2 refunds then

[spiral obsidian]

So basically... I can't get the skin because of this error...

Jeez the timing was so wrong on this one.

[hoary elk]

I never want a skin

I just want and

Thus I never top up

[spiral obsidian]

Ok. I tried to buy it again. BUT! It says. You own this item.

[wheat gyro]

I’ve contacted tech support over 20 days ago, no response. I was charged for trade pass, but got nothing. I’m getting a little frustrated here.

Sorry it’s been 13 days, but still.

[sinful yoke]

when did you send an email?

and is it directed to [e-mail] no typos?

[wheat gyro]

Yes, I got an auto response back from them even.

[spiral obsidian]

Did you give em your UID, Server name and account name? Even your platform you use?

[wheat gyro]

Yes, I screen capped everything they needed

[spiral obsidian]

I think they have a holiday backlog.

[wheat gyro]

😦

[spiral obsidian]

My thoughts exactly

[wheat gyro]

I’ve been busy with work. I was counting on the gems to try and get an Italian ship girl

[spiral obsidian]

The timing is so damn bad on this one. I wanted that skin and now I don't get it.

[wheat gyro]

Yup, i ageee.

I’ve put ALOT of cash in this game. I’m not the happiest about this.

[spiral obsidian]

They're incredibly popular so to think they would have a good system up.

[wheat gyro]

Yup, I’ve been playing since beta too.

They used to have someone here who would help.

Dunno why that’s all changed.

[sinful yoke]

there hasnt been

[wheat gyro]

?

[sinful yoke]

staff used to be here in the first week of this channel opening but it deemed useless after general issues were patched and the email was set up

so its been well over a year since that, the system is better than it was before (thankfully)

[wheat gyro]

That’s false.

I had someone help me in March with a payment issue.

[sinful yoke]

def wasnt in this channel directly though

staff do not take discord inquiries anymore and havent for a few months now

[wheat gyro]

Well, I came here with my issue and was told to message someone.

That’s ridiculous.

[sinful yoke]

it ruined the email workflow and made staff much slower

[wheat gyro]

Well, it was a lot faster before. So something isn’t adding up.

[sinful yoke]

thats the issue

emails, the main priority, werent being addresed

[spiral obsidian]

Well I hope I get a compensation for this... I get charged twice and I didn't even receive my gems...

[sinful yoke]

the reason why theres this hefty backlog is because of holidays

staff in china have a lot holidays (or so I see)

it always leaves them behind for at least a week

[spiral obsidian]

And the skin will be gone from the shop and probs never ever will be in the shop.

[wheat gyro]

Ok, well two weeks to address and issue is a little much..

[spiral obsidian]

or will be. Like in a year...

[wheat gyro]

Yup, and my main reason for my purchase was to try and build Italian ships

Ok, well two weeks to address and issue is a little much..

[sinful yoke]

they’ll be in office in about an hour, do send a follow up response in the next hour and hopefully they will see it as they get back to work

[wheat gyro]

I’ve sent a follow up three days ago....

_>

[sinful yoke]

3 days ago was a weekend for them

[wheat gyro]

And? They didn’t work on Monday?

Lol

[sinful yoke]

backlog

[wheat gyro]

So why would sending an email now, make a difference? :S makes no sense.

[spiral obsidian]

Well I hope they will see my problem and do something about it STAT. I still want that skin.

[sinful yoke]

I dont handle the email or anything so I cant really say what happens behind the scenes but they do have emails before hand to work on so hopefully all the holiday backlog has blown over and theyre getting on more recent emails now

[wheat gyro]

Ok, thank you. I don’t mean to be a pain, but I’m missing out. Also it would be nice for Staff to put out a email they are back logged, instead of us feeling like we don’t matter after spending thousands on this game.

[spiral obsidian]

But to be clear I don't mean to be mean to you Kawaakari or to any mods here. I am just putting my problem here and hopefully it will get fixed.

So probs to you Kawaakari for handling us.

[wheat gyro]

We are just frustrated. Not your fault.

[spiral obsidian]

True.

I seriously hope they get our problems fixed before this event ends. I want that Zara skin and you Grumpy want to build your ships.

[wheat gyro]

nod nod I might even buy a skin if I get Zara too...

[spiral obsidian]

I rented it once. It's worth it...

[rancid light]

I went to shop bought the $40 gem pack it verified in the apple store but failed in game and didnt get nothing

[spiral obsidian]

It's spreading...

[opaque fiber]

I’m worried now cause I plan on buying gems for the Zara skin (even though I don’t have her yet after all those cubes)

[sinful yoke]

@rancid light contact customer support and make sure to include your uid and a receipt if possible

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[rancid light]

O

I got charged twice for the skin bag pack and trying to get rtefund

If I dont by any chance can I just get another or no?

I send a ticket for it just wondering in case it doesnt go through

I think this was last weeek

[sinful yoke]

for refunds you should contact google play or itunes

and staff wont give a 2nd bag they will compensate by giving you the same amount in gems though

[rancid light]

OK good to know

[opaque fiber]

Is there any chance I can get help getting Zara because I’ve used so many cubes and all I get are commons and if not then duplicates of other ships I have. I have not payed for anything in-game yet as of now to get cubes or gems.

I know it sounds like I’m ranting but it is a bit frustrating when I’m only or mostly getting commons for the event build.

[sinful yoke]

there is not except building sorry to say

[opaque fiber]

It’s alright thank you for the reply and what do you mean except building?

[rancid light]

Means you can only build it

[opaque fiber]

Ah ok thank you

[dull wraith]

I was emailing regarding having a trade license I never received either refunded or fulfilled in game, and the customer service team has stopped responding to emails.

[thin robin]

Hello! i was also double charged for the recent lucky dress package. can i get some help?

[compact yarrow]

I didnt see what skin I got from the lucky dress package is there any way to check?

[spring grotto]

@dull wraith When was the last time they responded to you?
@thin robin Attempt to refund your extra purchase through your respective app store first to see if they'll approve it. If not, then contact AL customer support via email at [e-mail] and let them know of the issue and that your refund from the store was not approved
@compact yarrow You can check the store to see which skins are owned from the Anniversary skins

[thin robin]

Okay! Thank you!

[dull wraith]

@spring grotto on Thursday, but the message was suddenly a “hi how can we help” even though we had exchanged a couple emails prior. They have not responded to my emails since that day.

[compact yarrow]

The ones it says I own are the ones I already bought

[spring grotto]

@dull wraith That's their automated bot reply. They may require just more time if you already provided them all your information on the issue. They can take 1-8 business days to reply. If they don't reply in that timeframe though, send a follow up email to them about it as a bump
@compact yarrow You got a duplicate skin then and were refunded the appropriate gems from it

[compact yarrow]

Ah okay that makes sense

[dull wraith]

@spring grotto alright. I was talking to someone when the issue happened (I was double charged for a trade license) and they said to contact them when it ran out to get a new one (since I can’t have two active at the same time). I did, but now I’m getting this reply. Hopefully they message back again soon...

[mighty jewel]

just a bit confused about emailing yostar for a refund: do i email my issue then reply in detail to the automated response then wait?

[inland vapor]

Hello, is there really a part 2 pack for Anniversary art pack?

[sinful yoke]

where are you getting that from?

[inland vapor]

From the pic they posted a while ago.

[sinful yoke]

I believe its saying the 2nd stock they have of the book is on sale

[misty crow]

https://twitter.com/AzurLane_EN/status/1173475656761364480

Azur Lane Official (@AzurLane_EN)

Pre-order of the second batch of 1st Anniversary Illustration Collection of Azur Lane can now be placed!

This time Akashi has prepared the stock of 3,000 units available to 3 more areas- Spain, Singapore and Malaysia!

Shop link: https://t.co/VIT9pePuOJ

#AzurLane #Yost...

Retweets

146

Likes

1046

Twitter

posted 9 days ago

[sinful yoke]

the most recent tweet mentions it tho

it says theyre on sale it seems

[inland vapor]

Oh is it the same as the first one then?

[sinful yoke]

no price reduction just “for sale”

yes

[misty crow]

this one has en text

[hoary elk]

7th, still no luck

[hoary elk]

No, luck, too

[atomic stump]

I recently changed phones and since then AL has not been showing notifications unless Im in the game.
Anyone experiencing this too or maybe a way to solve it? Because nothing seems wrong with my notifications settings
Phone is a Redmi Note 7 btw

[spring grotto]

It's a device issue some people will get. Try restarting your device as well as clearing the cache for AL to see if that'll fix the issue firstly

[atomic stump]

Thanks

[slate light]

i made a purchase of gem this earlier today , i haven't receive any gem yet but it still charge me money , i already sent an email to the support team but haven't heard anything back

[spring grotto]

Support via email can take anywhere between 1-8 business days to reply (so weekends not included)

[slate light]

i didn't know that , i guess i will wait a week to see what happen thank you

[pearl basin]

Everyone's sort of ignoring this in gameplay-help, so I'll just ask here.

I've had an account since way before the anniversary, but wasn't actually playing for quite a while until now. I heard there were anniversary mail gifts, but I didn't receive any. Were they only for people who logged in during the event, or did something go wrong here?

[brittle lagoon]

I had an account a year or so ago for the EN version of the game but stopped playing after a bit. I re downloaded the game today but can't seem to find my old account anywhere. Tried signing in with twitter, FB, mail, but I got nothing.

[spring grotto]

@pearl basin There might've been an unstated time limit of when you needed to sign in to receive it. If you wanna play it safe, you can send an email to support just to see if they can offer solid insight
@brittle lagoon So you did have your account bound while you were still playing? Binding would've been done back in the settings menu when you were logged into the account

[brittle lagoon]

I'm pretty sure I did bind it.

[hoary elk]

U hab ur UID?

[fast scarab]

wait a minute, how do i get the returnee avatar border and the returnee chat border?

[hoary elk]

Event

We got aurora from event

We got dat border from aurora

[fast scarab]

your mean avrora?

[hoary elk]

Yes

Dat goldy like border rite?

[fast scarab]

It showed me this

ive been playing every single day

i even got avrora

[spring grotto]

@brittle lagoon Do you have your UID? And as well, when you signed in w/ your social media account, did you choose the correct server? Accounts stay on the server that they're created on

[median needle]

you have to wait until the other person completes their part of the mission.

[hoary elk]

U got her from event? @fast scarab

Not from dat event

[fast scarab]

yes @hoary elk

[hoary elk]

I got de border tho

It came with mail

[fast scarab]

i got nothing

[hoary elk]

Impossible

[spring grotto]

Ya'll are talking about two different borders right now

[median needle]

because you haven't completed it yet.

[spring grotto]

@fast scarab Refer to LFire's message

[fast scarab]

Im talking about this

[median needle]

@fast scarab to get the chat border you and someone else need to complete missions one after the other. right now you have to wait until the other person completes their half to continue on your half.

[hoary elk]

U got it tho

[fast scarab]

oh

wow

[hoary elk]

[fast scarab]

dat suks

[hoary elk]

Lol

[fast scarab]

...

[hoary elk]

How many days I shud be inactive to get dat comeback border?

[median needle]

well you're on 20/30 so you're further than i am.

[fast scarab]

is there a chance that 'guy' who sign under my UID will quit the game?

[hoary elk]

Ye

[fast scarab]

(hence i wont get that border)

[hoary elk]

[median needle]

maybe? and if he does you're kinda screwed.

[fast scarab]

(╯°□°）╯︵ ┻━┻

[brittle lagoon]

Yeah it seems I unlinked my twitter from my previous AL account

[fast scarab]

F

[brittle lagoon]

Cause I'm dumb

[hoary elk]

F

Indeed

[fast scarab]

well poop

[brittle lagoon]

Rip mama hood

[spring grotto]

@brittle lagoon So you don't have your UID though?

[fast scarab]

gotta wait 10 more days to see whether they did their missions

[hoary elk]

U can't change ur partner?

[fast scarab]

idk

[brittle lagoon]

UID?

[spring grotto]

UserID, it's a long string of numbers found in your profile in game

[median needle]

afaik no you can't get a new partner.

[hoary elk]

[fast scarab]

idk who is my partner at all... as u can see in my screenshot, there is only 1 UID (which is me)

[hoary elk]

Rip my partner

Kinda pity him

[fast scarab]

so how do u know, who took under ur wing?

[hoary elk]

It shows

Iirc

[fast scarab]

wot

[hoary elk]

Wait

It doesn't

[fast scarab]

dam

then that kinda suks

[hoary elk]

Agree

Rly, rip my partner, SORRY!

[fast scarab]

it relies on someone else to get that avatar border

[hoary elk]

Ah, yes

[fast scarab]

this is why i hate multiplayer games

[hoary elk]

If can communicate each other, won't be so bad

[fast scarab]

been thru that poop a lot

[hoary elk]

Wut server u in btw?

[brittle lagoon]

Don't think I have it no

Why can't all games link with Google play?

T_T

[hoary elk]

Ikr

Very agree

[fast scarab]

Ah yes before i leave i wanna report 1 bug issue which i get quite often:
every time i left for home page and went to the docks the game immediately crashed.

[hoary elk]

Mine never crashed so dunno

[fast scarab]

@hoary elk lexington server

[median needle]

@fast scarab if you're using an l2d skin with the l2d turned on that's why. just wait for the skin to load then enter the docks and it shouldn't crash anymore.

[hoary elk]

Same

[fast scarab]

AH IC

thx

[hoary elk]

Can't log in

[fast scarab]

f

[hoary elk]

[fast scarab]

if u wanna find me my IGN is Sakane

[hoary elk]

Ohoo, nice name

But sounds like sakana

[fast scarab]

thx bye

[ruby hollow]

How to turn off the secondary password if I forgot it? Is there a way for that?

[spring grotto]

If you forgot it, you'll need to contact support via email so that they can work with you and manually get it disabled

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[gilded saddle]

So since it's been more than 8 days since I inquired about missing gems would I send another email or ask in the previous response

[spring grotto]

You would send a reply email from your original thread as to use the reply as a type of bump function

[gilded saddle]

Ok

[young basin]

How long does it usually take for gems to appear on your account?

[cursive onyx]

what did you buy?

[young basin]

I bough the 2400 gems option

[cursive onyx]

ok, normally they should be there immediately

try restarting your game

[young basin]

There where a box which said something like please be patient while we are sending you your goods or something similar

[cursive onyx]

huh ok then wait for a moment

[young basin]

Maybe it was something else but there was a box I believe

[cursive onyx]

if it doesnt send the gems you can contact them via email and ask for refund/the gems

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[dusky fossil]

heya , no patch notes about upcoming event and how long maintenance in #game-news ?? ...

[young basin]

Ok I'll try that

Thanks

[cursive onyx]

they do send the patch notes on the day of the maintenance

[young basin]

i think it actually didnt work for whatever reason because the bank didnt note any transaction but i swear there was message box saying something like please be patient while your goods are delivered

[rugged gate]

how many azure mails answer approximately? I still cannot restore my account XD

[rugged gate]

And will they restore the acc to me even if I can not say the UID?

[spring grotto]

As long as you have enough information to locate the account, yes. Such as in game name and server

[rugged gate]

I wrote a level, a nickname and a server, a link to an attached twitter account, and I wait 2 days

[spring grotto]

They can take anywhere between 1-8 business days to reply

[rugged gate]

thanks, I will take note

[quick cave]

I think I just lost everything. I had an account a couple months ago which I didn't really use and had basically nothing on it so I just uninstalled the game back then. Two weeks ago I installed it again and started grinding like shit. And now to the problem. I had the old account (which I didn't use) linked to my twitter. I wanted to play with my new account (which I didn't link to anything) and accidentally tapped on the twitter icon in the title screen and now I can only access my old account. Does that mean everything I had from those two weeks is gone or is there a way to get it back?

[spring grotto]

There is a way to get it back. But you didnt bind your new account in the settings menu in game? Do you happen to have the UID from it?

[quick cave]

Nope, didn't bind it to anything and sadly can't remember my UID. I know my username but I guess that doesn't help at all.

[spring grotto]

It will. Contact support via email and let them know the account information (such as in game name, server, command lvl if possible)

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[quick cave]

Ok. I'm gonna try e-mailing them now. Even if it doesn't work I want to say thanks for the help.

[visual shuttle]

I cleared event map D3 and collected the rewards but the medal is not appearing in my dorm

[pliant iris]

u 100% map D3 right

[visual shuttle]

Yes

[spring grotto]

Try restarting the game and also be sure that you’re looking in the correct place after collecting it from your missions tab

[spiral obsidian]

Came here to report that I got my gems that I ordered has been fixed. I got my gems and I got my Zara skin. This was fixed pretty fast! Thank you people who fixed this at such speed.

[sinful yoke]

glad to hear

[spiral obsidian]

Oh and thank you @sinful yoke for being an awesome tech-supporter.

[teal pagoda]

Hi everybody, today I lost my account progress on EN Avrora which I had invested money and much time into. I had originally used my twitter to bind my account but I deleted my twitter so unbound it. Today I decided to change the binding to a yo-star account. Instead of doing it through the settings however I accidentally used the main menu login using my email. Now I have 0 progress on any server. I tried using the restoration APK that yo-star released in April however it would always fail to install. I do have my UID if that helps.

What are my options? Contact yo-star, restore my app somehow?

[sinful yoke]

you are positive there are no binds on it?

[teal pagoda]

No binds on my app?

[sinful yoke]

your account

[teal pagoda]

I deleted my twitter so I cannot use that and I never used yo-star or facebook.

[sinful yoke]

also that apk doesnt work anymore because it was for a bug and that bug has been fixed since

[teal pagoda]

Ah ok

[sinful yoke]

contact customer support and make sure to tell them your uid, username, and server
make a new account on the accidental yostar one and give them the uid, username, server, and a screenshot of the yostar bind in settings (so they know its you)
and do make sure to tell them you accidentally bound in the title screen not settings

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is

they will merge the binds on the account to your original one

[teal pagoda]

Thank you for your help 🙂 . I will try that.

[jaunty igloo]

Has anyone been having install issues where the installation fails on a Galaxy device?

[rigid robin]

Check your free space - I was having issues installing the CN version of Azur Lane on my Samsung tablet... until I found out it had very little free space

Installed fine after I cleared up some files

[jaunty igloo]

I have over 200gb of space available. I've reached out to Yostar but that haven't responded.

[spring grotto]

What happens when you try?

[jaunty igloo]

It tells me that the update failed to install. The initial 1.2gb update.

[spring grotto]

So Error 4 is a connection issue 9/10 times. So if possible, try restarting your device, restarting your network, or trying a different network

[hoary elk]

8th day, and I'll send a follow up mail when no reply(?)

[uneven belfry]

Hi is there anyone that can help me with a lost account? Phone broke.

[hoary elk]

U binded?

[uneven belfry]

Not at all.

[hoary elk]

U rmb ur server and IGN?

[lethal portal]

I need some help to recover my account

[uneven belfry]

Yeah I remember the server

And Im sure of the IGN as I only use 2 for games

[sinful yoke]

@lethal portal did you bind your account

[hoary elk]

U have ur UID?

[lethal portal]

I did with Facebook but when I try to log it just start from 0

[uneven belfry]

I do

[sinful yoke]

are you logging into the same server as before? @lethal portal

[lethal portal]

I bought some gems more or less 2 month ago and I still have the check on google

Yes

[hoary elk]

Gr8 one

U made new account?

[sinful yoke]

can you try logging into all servers then? @lethal portal

@uneven belfry can u send your UID?

[uneven belfry]

DM or here

[lethal portal]

Yup but I need some time to do it I've to go trough all the tutorials

[hoary elk]

Here

[sinful yoke]

anywhere you like

[hoary elk]

[sinful yoke]

@lethal portal you dont have to go through all

you can just restart the game and it will take you back to server select

[lethal portal]

Ok

[hoary elk]

My 8th day today, shud I resend my email tmr? @sinful yoke

[sinful yoke]

today should be fine make sure to reply to your email and not send a new one

[hoary elk]

Oh, I can do dat today?

[lethal portal]

Ufff thx guys look like I take the wrong server

Now I'm back thx ♡

[hoary elk]

[sinful yoke]

@hoary elk yep should be all good

[hoary elk]

OK, I'll resend my email

Sent

[sinful yoke]

[hoary elk]

@sinful yoke

Too big font

[sinful yoke]

its no problem

[hoary elk]

Thx very much

[neat shuttle]

So if i don't take screenshot of UID i'm very much doomed?

[sinful yoke]

will just be harder to find your account (and we cant check the binds)

[neat shuttle]

Worth to try then

What should i do?

[sinful yoke]

whats your issue?

[neat shuttle]

My account gone, i tried using every social media account to check. But none have my old account

[zealous basin]

Can someone help with an account recovery

I have emailed your support team 3 times and have not received a response

[spring grotto]

@neat shuttle Did you bind your account in the settings menu back when you logged into it?
@zealous basin DId you have it bound?

[zealous basin]

Unfortunately no. It was from a year ago and I changed phones. I have my name server and level though

[spring grotto]

When did you email them?

[zealous basin]

I started a new account

I emailed them 3 times over the last 2 weeks

[spring grotto]

They can take anywhere between 1-8 business days to respond and they also possibly have a backlog right now due to a bit of influx of purchase issues

[zealous basin]

I also tried the chat that's in the help section of the game

Ah ok.

I can understand that

[spring grotto]

if it goes over that, you'll need to send a follow up email to them in response. And in respond to if anyone here can help, unfortunately not as they've asked all support inquires to go through email

[zealous basin]

Well I appreciate you responding with at least a little info. Thx

[spring grotto]

No problem at all

[zealous basin]

I will give them some more time and try to email again in 3-5 days if I dont hear back.

[lilac cradle]

I think this is a bug

Where is the boss?

[echo heath]

did you restart?

[spring grotto]

Restart the app and/or go to the boss spawn tile. It's a desync issue

[lilac cradle]

Oks

Illtry

[sinful yoke]

and report bugs in #bug-reports next time

[neat shuttle]

@spring grotto i remember i did do that

But the reinstall and new menu UI kinda confuse me

[spring grotto]

Okay, and you logged in on the title screen w/ your bind options? If so, make sure you're choosing the correct server. Accounts stay on the server that they're created on. So after logging in, fully log into your old server and your character should still be there (don't pay attention to the character icon on the server screen either. That won't show up until you log into the server)

[neat shuttle]

Yeah i did that

But it always redirect me to tutorial

Is that normal?

[spring grotto]

Can you try all the servers if you haven't already?

[neat shuttle]

I only play on avrora

[spring grotto]

Well it could always be worth a shot as there are some players that make that simple mistake. But if you're sure it was Avrora, are you using the correct social media account (whether it be FB or Twitter)? Especially if you have multiple accounts for them.

[neat shuttle]

I did try to double check every social media account i have

But none have my old account

[spring grotto]

Hm...sounds like you might not've properly bound it but you said you have. Do you have your UID from the account?

[neat shuttle]

Thats the thing

I lost my UID screenshot

So i got none

Except my guildmate complaining i didn't login for 2 months

[spring grotto]

Okay. Well since we don't have that, you'll need to contact support via email w/ your account informatio (such as your in game name, server, command lvl if possible) so that they can look into your account and help you w/ it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in the bot message in case you need it

[storm anvil]

What's the wait time for email responses? It seems the Yostar rep has forgotten about me. :(

[cobalt snow]

1-8 business days

[uneven belfry]

Is it normal when you send an email to support to get a bot response asking what I need help with?

[hoary elk]

Very normal

Me too like dat

Waiting like a week, still no human response

[sinful yoke]

yes

its just a precaution

as people like to send “help” emails with no details

[hoary elk]

Dis is bot too, rite?

Just curious

[sinful yoke]

no it is a human

[hoary elk]

Wow

[sinful yoke]

its not a bot

[hoary elk]

De bot only says, u have reached....?

[sinful yoke]

it only asks you to explain your issue in detail

that one is giving you steps

from a human

[hoary elk]

[sinful yoke]

is a copy paste step by step though

[hoary elk]

Dats 8 days ago

But still human

[echo heath]

Did ... you ever respond?

[hoary elk]

Respond to?

Dat email

?

[sinful yoke]

you’re supposed to respond to it

[hoary elk]

Is a must

[echo heath]

The person is trying to help you, you need to do what he/she asks.

[hoary elk]

Ofc

[sinful yoke]

[hoary elk]

A real human

[sinful yoke]

well they need some time to read it then and they will reply once they do

though each email can take a a day or few days

[hoary elk]

[echo heath]

I mean, after the person asked you to complete steps 1, 2, and 3, you then did those steps and responded to that message?

[hoary elk]

Yes

I responded de moment I got dat email

[echo heath]

Hm, you could always try responding to the e-mail thread again. Maybe that would prompt a response? Just guessing though

[hoary elk]

Nah

I think dats not gud

De ones who lost their acc r not just us

So be patient if ur only choice

[sinful yoke]

they respond after 1-8 business days generally

its not recommended to email them again until after then

[hoary elk]

Agree

[uneven belfry]

I forgot to add the server I was in so I responded to the thread with it. Was that a bad idea then since you say not to respond to the thread?

[hoary elk]

I did dat too

No prob I think

[wintry solstice]

Game is maintenance?

[sinful yoke]

yes

[hoary elk]

Sht, I'm not up to date

[neat shuttle]

Snail

[hoary elk]

[warped stirrup]

Can i transfer my data from iphone to android?

[spring grotto]

Yes you can. Just be sure to follow these steps https://imgur.com/roy6tih

steps 1-3 for binding. Steps 4-5 for retrieving the bound account on your other device

[warped stirrup]

Ah thanks

[hoary elk]

No sign of my acc coming back at all

[warped stirrup]

Rip

[hoary elk]

[abstract mural]

Uhh half of my ships disappeared

Form my dock

[cursive onyx]

maybe a filter is active

[abstract mural]

It my collection is the same but during the update they just disappeared

No I checked my filter

[spring grotto]

1.) Make sure you don't have any filter active
2.) Try closing the game and waiting 10 or so minutes then relogging

[abstract mural]

I’ll try the reloading

Because I looked at my filter

So many event ships just gone

[kindred quail]

May i ask something about wishing well?

[heady relic]

I can't select team manually

[kindred quail]

I just curious that yukikaze, can i roll for her in wishing well's light pool?

[pallid willow]

I need help i can’t seem to download the new update

[kindred quail]

ah, wrong channel

[pallid willow]

Oh

[spring grotto]

@pallid willow What's going on w/ it?

@heady relic Try using a long press to see if that works. And as well, what OS are you on? Android or iOS?

[abstract mural]

Ok reloaded they are back

Heart attack over

[heady relic]

@spring grotto okay long press work

@spring grotto so long press for now until it's fixed?

[rugged elk]

i had a 50% loading screen stuck when trying to do Crosswave event, and it ate a ticket and i never even got to do it.

[spring grotto]

@heady relic Good to hear. And we're still looking into it. And as well, if I may press about it, are you on Android or iOS?
@rugged elk Try closing the app, waiting 10 or so minutes, then relogging

[rugged elk]

i restarted it

[heady relic]

@spring grotto opps my bad, Android, Samsung Galaxy S9+

[rugged elk]

ill try again with another ticket when i get one, but eh sucks that it ate a ticket

[spring grotto]

@heady relic Got it. Thank you very much. It seems to be an Android specific issue
@rugged elk Sure thing. And sorry to hear but I don't think there can be much to be done about it if a restart didn't give the ticket back

[rugged elk]

good thing it looks like a server wide event so my contribution means nothing eh

[heady relic]

@spring grotto thanks, I'll let friends know

[tacit adder]

Hi! I recently ordered some gems, but did not receive them. Who do I talk to to get that looked at?

[heady relic]

@spring grotto also one thing to point out, you only need to hold to manual ships, you can just tap for meowcifiers

[spring grotto]

So Meowficers are fine. Good to know, thank you

[heady relic]

[raven current]

cant update t he game? getting a "failed to update file [4]" popup

[spring grotto]

Error 4 is a network error. Try restarting your device and possibly your network. And/or using a different network connection

[hollow bear]

weird question. am i the only one stuck in the loading screen?

[hollow crow]

same

[thick dirge]

me too

[quiet kettle]

apologem

[hollow crow]

server overload?

[raven current]

i restarted, and now the game asks to dl for ~1000mb, which also results in the "failed to update file" popup, and then asks to dl 20mb

[thick dirge]

APOLOGEM!!!!!

[torpid vale]

im also stuck not just on loading , but also on my driving test

[hollow bear]

lol

[spring grotto]

What region and server?

[carmine hedge]

some of my ships dissapear

help

Dx

[hollow bear]

EN. I'm on iOS

[torpid vale]

EN , avrora both on emulator and android phone

[hollow bear]

oh right. I'm on Lexington

[fickle mica]

SEA , Sandy

[spring grotto]

@carmine hedge 1.) Make sure you don't have any filter active
2.) Try closing the game and waiting 10 or so minutes then relogging

[hollow crow]

EN avora

[carmine hedge]

hmm

ok gonna try it

[wise coral]

Getting infinite loading.

On EN Lexington

[hollow bear]

is this like an app store thing? like the one that just happened on GBGW?

[sinful yoke]

there is too much traffic

[torpid vale]

its like when bismarck event log in problem i think

[fickle mica]

i see

[hard sand]

Weird, can't seem to get in.

Or rather, I was in a few minutes ago, and now I'm not.

[hollow bear]

damn.. looks like the kids are gonna starve on the dorm

[sinful yoke]

currently high traffic issues please stand by as devs fix it

[hard sand]

Got it. Thanks.

[thorn birch]

i cant load in the main menu of the game

[hard sand]

It's expected, it's a big update. 😄

[quiet kettle]

yea usual problems, dont worry

but remember apologem pls

[torpid vale]

take ur time devs , its just show how many shikikans are playing

gonna prepare some midnight snack for the meantime

[hard sand]

Yep, community's growing.

[hollow bear]

yeps. take your time devs.

[tawdry arrow]

Is server down?

Cant login

[hard sand]

Will stop trying to log on so I won't make it worse. :v

[open totem]

I have trouble logging in now

[sinful yoke]

currently high traffic issues please stand by as devs fix it

[open totem]

Oh

[carmine hedge]

pretty sure i have 205/210

[open totem]

So it isnt my wifi fault

[torn aurora]

[carmine hedge]

100 of my ships gone

Dx

[sinful yoke]

currently some desync issues rn @carmine hedge

[carmine hedge]

hmm

ahh

ok

hope you right

[hollow bear]

the good thing is a representative is communicating the problems. which is really nice

[open totem]

Welp intern chan and friend have to over wok today ?

[carmine hedge]

thanks for answering btw

[sinful yoke]

the respective people working on it will be working overtime if they need to to ensure everyone can play smoothly

[carmine hedge]

Is this a bug or is it intentional?

[sinful yoke]

its a bug and it is known

[hard sand]

O.o

[carmine hedge]

Oh i see

[sinful yoke]

for future ref bugs go in #bug-reports

[carmine hedge]

Hehe sowwy ima check that

[edgy night]

Hey, I'm just making sure here. Is sardegna event shop is still available?

[misty crow]

yes

till the 2nd

[edgy night]

The thing is

I just bought a legendary gun for littorio there

but it didnt give me that

but wasted my points as well

[spring grotto]

There's a lot of server traffic going on right now leading to a lot of desync issues. Please try relogging once those are fixed

[edgy night]

Well I can only hope

I dont have any event currency left to buy anything else

[dusky fossil]

vpn worked ...

[flat umbra]

any workaround for ship selection?

[meager mesa]

can yall recommend a free vpn?

[spring grotto]

@flat umbra Long press for right now. That seems to work for many players

[edgy night]

Ok relog helped

sorry for panicking

[dusky fossil]

Turbo and Hotspot Shield

[alpine jacinth]

is it just me or asia server cant login into the game (X.x)

washington server*

[spring grotto]

#game-news

[dry zephyr]

Sandy server also can't login...

[spring grotto]

Yes, it's a known issue w/ the servers right now and being worked on #game-news

[quartz coral]

Getting disconnected in the login screen

[spring grotto]

@quartz coral Please read my above message

[thorn birch]

i am able to get in with nox

but not my phone

[dry zephyr]

Phew, I I thought it was my internet.

[alpine jacinth]

thanks for the info @spring grotto

[wintry solstice]

whyyyyyy???

@quartz coral lol same

[sinful yoke]

currently high traffic issues please stand by as devs fix it refer to #game-news

[flat walrus]

I got in and the got disconnected while buying gems. The first attempt was unsuccessful (in-game message saying cancelled) and the second seemed to be successful as I got the gems but I think I was billed twice. Need to check the next time I log in and then maybe need to request for cancellation of the first. My timing was not great. I feel responsible too.

[hidden knot]

Did soneth]ng weird happen to AL?

[flat walrus]

Just overeager commanders overwhelming the servers.

[hidden knot]

Or Is this 1 od the Infamous Sandy Curse strikes aga]n??

😁😁😂😂😂😂😂

Sandy Jokes seems To be no stoping.

[drifting mica]

why my account has logged in at another device?

i just login at my device own

[sinful yoke]

is your wifi stable?

[drifting mica]

stable

[sinful yoke]

might be due to the current connection issues

[drifting mica]

sometimes can log in, but loggin at another device always pop up

ahh yes finally

[sinful yoke]

[heady copper]

Guys I need some urgent help, long story short I build like 20+ships in the wishing well and I was AFK like half hour, when I log in again all of them dissappear

[spring grotto]

There's a lot of server/desync issues going on right now #game-news. Try closing the game and waiting 10 or so minutes before relogging for now

[wintry solstice]

yes,i think server still not stable

[drifting mica]

server problem

[wintry solstice]

yes

[carmine hedge]

Rip i cant play azur lane in my ipad

[wintry solstice]

stuck in loading screen

[bold quartz]

I need help for This guys , I don't know if misstype or something . I've tried every symbols and capital but still doesn't match Big Help Please

[sinful yoke]

currently high traffic issues please stand by as devs fix it refer to #game-news

hmm

the quotes are wrong @bold quartz

[carmine hedge]

rip understood tech

[heady copper]

So that's mean my ship will come back after the server become more stable?

[bold quartz]

🤔

[carmine hedge]

and also i cant believe it actually happened everyone started playing at the exact same time that the server crashed

[bold quartz]

Quotes?

[sinful yoke]

@heady copper do as toaster suggested

@bold quartz “”" are all different

im not sure which specific one it is due to the font but " < I believe you’re using those

[fallen pewter]

German quote marks, and if it have to be exactly the same as ingame string, the brackets are also not your standard ()