tech-support

[haughty vortex]

Hello!

Experiencing some issues with the lucky bag as well, I got an error message. restarted and tried to buy again and it says I already own the item.
' - ') Money was drawn from my card but no lucky bag.

[midnight lark]

did you get the gems? for me i receeived the gems only the bag is missing
i tried to contact the lifesupport but as it seams i die before they answere and i dont find another way to contact any supportmembers tbh

[spring grotto]

@midnight lark You only get the gems if you claim the bag from the mail, so are you sure you didn't get the bag?
@haughty vortex Try restarting to see if the bag will appear in your in game mail

[midnight lark]

yes i got gems but no bag in my mail i restarted the game i logged out and in again i restardet the device... cant restart more xD

[spring grotto]

But you only get gems once you accept the bag from your mail though. Are you sure you purchased the bag?

If you bought the lucky bag, you wouldn't just get the gems immediately after a purchase

you'd need to go to your in game mail, collect the lucky bag, then you'd get the gems from it

[tacit zephyr]

@spring grotto i already do 3x clear cache but still not fix the problem, any other thing should i do?

[midnight lark]

https://gyazo.com/6d48908583868d3afcee16f4f99fdabb

[spring grotto]

@tacit zephyr Hm...perhaps try a file repair from the settings menu in game to see if that helps. And as well, have you tried restarting your device?

[tacit zephyr]

i did

[midnight lark]

i tried to purchase gems afterwards but i didnt get a notification it succeded and no mail for the payment... and i bought 1200 but got like 2k gems

except the multiplier... yea would mean i payed the bag and got the gems i guess?

[spring grotto]

Most likely had the double bonus. But either way, if you truly didn't receive the bag in your in game mail, please contact support via email with your account information along w/ your purchase receipt

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[midnight lark]

okay thanks

[haughty vortex]

restarted again and still no lucky bag in my game mail

checked my bank account now, 2 sums for the lucky bag has been reserved (as I clicked pay twice)
Something wrong with the transaction I think

[spring grotto]

If you were charged twice, please attempt to refund one of them from your respective app store firstly to see if they'll approve it that way. If not, let Azur Lane customer support know that they denied the refund. As for the other Lucky Bag, AL customer support will need to manually get it sent to your account in which you'll need to send an email to them for that. Email is in the above bot message in case you need it

[haughty vortex]

Alright! Thanks! Will do that!

[boreal sage]

so anyone know how to fix this tho?

[spring grotto]

Does that happen everytime you try entering the dock or some similar screen?

[boreal sage]

yes

it only happens on the Cleveland baller skin tho

whenever shes part in doing an animation and I go to docks the whole game freezes

had to close it and reopen it

[teal hornet]

anyone elses game constantly crashing?

[boreal sage]

6th time and it starting to repeat more often now

[teal hornet]

mine just completely crashes out instantly though

first time when buying gems, 2nd time when buying trade licence, third time when exiting SP

[boreal sage]

Hmm so it's something to do with buying stuff in the game

for me it's the 3d skin animation and then going to docks or any other location

[spring grotto]

@boreal sage Ah, the L2D skin. Yeah, it's a known issue w/ L2D skins (though becoming more consistent it seems) when going through screens too fast. Most of the time it's if the L2D skin is loading and you try to load the docks or something similar. The game can't handle it and crashes instead. You could perhaps try restarting your device and clearing the cache as well as a file repair from the settings menu in to see if it can perhaps detect anything

[boreal sage]

so I just go to settings and clear it right?

[spring grotto]

For the cache, yes. You'll go to your storage, find AL, open it in your storage and you should see an option for clearing the cache

[boreal sage]

well I cleared the entire storage of cache files

gonna try it later den

[dusky fossil]

hi , is it normal if i didnt get mini game certificate of support in event and world map?

[spring grotto]

As in, you didn't get one at all or you just didn't get a notification for it and only a timer?

[dusky fossil]

didnt get one at all .. but sometimes i notice there's timer on left bottom ...

[spring grotto]

Gotcha. So those are both intentional. The drop itself is random if you'll get one or not, it's all up to chance. And they also changed it with the update so that you don't get the notification when you do get one to drop. #known-bugs will have more info on that part

[dusky fossil]

naruhodo ...

thank for your time , Toast ...

[spring grotto]

[shy wagon]

Screen freeze everytime i open azur lane on my phone , any help?

[faint cipher]

Does this cover the JP version? I'm getting an error code of 100222 when I try to log in through twitter (emulator wound up hiccuping and had to redl it)

[spring grotto]

Unfortunately we do not by default (although there are times when someone here is knowledgeable about those errors). But perhaps the ALEC discord might be able to help as they're meant for all the servers

[high trail]

aight

[carmine hedge]

Ok @high trail

[high trail]

ok

[carmine hedge]

Have you used your new number to purchase anything?

With globe

[high trail]

no

nothing

this was supposed to be my first purchase

[carmine hedge]

The last two purchases were on your old number then

[high trail]

ye

[sinful yoke]

@shy wagon reinstall

[carmine hedge]

Does Google playstore have all the permissions on?

Including sms

[high trail]

yes they do

[carmine hedge]

Ok

[chrome light]

i got a question. does cordial cornflower get expressions? it is the new prinz eugen skin

[high trail]

i tried too many times today

i think it isnt allowing me to try again

[chrome light]

i bought it so i am curious

[carmine hedge]

Did you change your number on globe telecom?

To your new one

[high trail]

i removed the last one and i tried to put in my new one

and it isnt being allowed

[carmine hedge]

Thats the problem then

[high trail]

hence the error

[carmine hedge]

It failed to verify because your new number isnt on your globe account

It has nowhere to send a text to

Hence the error

[high trail]

this number is 1 month old now

[carmine hedge]

Now we have the real problem
Changing your globe number

[high trail]

so how do i fix this

godammit

[carmine hedge]

One second

No this is good

We found the true problem

[high trail]

yeah

thank

[chrome light]

well, does eugen's new skin get new expressions? i bought it today

[carmine hedge]

Wrong chat friend

And it does

[chrome light]

oh

[carmine hedge]

Raiyn, you got a new sim card right?

The number youre trying to change is your Globe Sim Number?

[high trail]

ye

[carmine hedge]

Is it prepaid?

[high trail]

yes

[carmine hedge]

That error earlier was from trying to change your number?

Or from trying to purchase

[high trail]

from trying to link the number for payment form

[carmine hedge]

Would you happen to have your old sim card?

[high trail]

yeah but it's unlinked

[carmine hedge]

Theres a way to do it with your old one

But youd need to send a text

[high trail]

ok

[golden ledge]

I purchased the lucky bag after buying some skins, but didn't get a random skin like the game said

[carmine hedge]

Did you check your mail?

@golden ledge

[golden ledge]

yeah, nothing new

[spring grotto]

You got a duplicate if you got everything else in the bag. You can get a duplicate skin and then get refunded the gems for it

[high trail]

the simcard doesnt work anymore

[carmine hedge]

The old one?

[golden ledge]

I see

[high trail]

yeah

[golden ledge]

If I get refunded then its fine

[carmine hedge]

@high trail can you send me a sc of what it says when you try to change your number?

[high trail]

aight

[hollow swan]

Can i know why my Azur Lane didn’t have any sounf

[carmine hedge]

@hollow swan is your sound in game all the way down? Or on your device

[hollow swan]

On my device

I set all to max

[carmine hedge]

And in game?

[hollow swan]

No sound

[carmine hedge]

I meant the in game settings

These @hollow swan

[high trail]

@carmine hedge

[hollow swan]

I already set it to highest

[spring grotto]

What kind of device are you using?

[hollow swan]

Me?

[spring grotto]

Yepp

[hollow swan]

Iphone 7

[spring grotto]

Do you happen to have your phone in silent mode?

[carmine hedge]

@hollow swan
check to see if the sound works on other apps

[hollow swan]

No

I don’t use silent mode

Yeah

It doesn’t work

[carmine hedge]

Restart your device

[hollow swan]

Okay

[carmine hedge]

Let me know if the issue persists

Raiyn ty one sec

[high trail]

ok thanks

[hollow swan]

Thanks it’s working fine now @carmine hedge

[carmine hedge]

Anytime friend

@high trail

[high trail]

aye

[carmine hedge]

Bruh im looking into your problem

And it seems like its ultra common

Sandy pre nerf common

[high trail]

ooof

[carmine hedge]

Im looking into solutions, but most if not all are based around using 2 sim cards

Also something called Smart

[high trail]

Using a smart sim card

no

[carmine hedge]

LOL

[high trail]

there's no signal here for smart

literally 0 bars

[carmine hedge]

The other option was using your old sim card to send a text to change your number automatically

But its disconnected

The 3rd option is contacting support to change it for you by verifying your phone

But that could take over a week

[high trail]

im fine with that

ring pack aint gonna go away

[carmine hedge]

4th option requires a factory data reset

[high trail]

for a while

Factory data reset

[carmine hedge]

But it may not work

[high trail]

i tried that 4 times

[carmine hedge]

Ol

Okay

So it seems support route is the best route
I cant do anything there :/

Im sorry

Oh wait

@high trail

Apparently you can do it on the website

[high trail]

aye?

like what website

[carmine hedge]

Accounts.globe.com.ph

Want the link to the steps?

[high trail]

aye that'll help

[carmine hedge]

One sec

http://www1.globe.com.ph/help/user-manual/change-billing-address?jsid=1564327123502

It says billing address

But

You can change your number too

I should just hang out here

I use to do IT work so this is all common to me lol

[high trail]

@carmine hedge thanks fam

[carmine hedge]

Did it work?

[high trail]

havent tried it, had to let my cat out

trying it now

[carmine hedge]

Let me know if it works

[high trail]

i added the account

now let my try buying

[carmine hedge]

Okay

[high trail]

@carmine hedge nope.png

ill try deleting my thing

[carmine hedge]

Okay

[sinful yoke]

dont recommend it because its spam

[carmine hedge]

Hi @sinful yoke

[dusky whale]

well....

[carmine hedge]

Ill be joining you here

[sinful yoke]

[carmine hedge]

[sinful yoke]

then my job is done

[high trail]

@carmine hedge nope

[sinful yoke]

I imagine toaster is here too

[high trail]

ill just try again tomorrow

thanks for the help tho

[carmine hedge]

Anytime man

Just make sure to send a support ticket so they can do things internally

Unfortunately i cant do anything in regards to that

Goodluck friend

[carmine hedge]

can't push this button on a new account. button works, i.e. pushing it makes it dark the way it normally does with buttons, but doesn't pop up any menus

is there a worldcap or some sort of gate on the button? amazon doesn't bug me anymore about anything

[outer herald]

Did you finish the tutorial missions Amazon was making you do?

[carmine hedge]

yea, amazon doesn't bug me anymore about anything, like I said

I've already cleared 1-3 too

[outer herald]

Try restarting the game and see if that does something

[carmine hedge]

fwiw this happened in an emulator, so I switched over to my phone, and I got the same issue

oh, apparently restarting the game made amazon tutorial restart, I shouldn't have to do that

its making you redo the tutorial?

no, it made amazon tutorial resume

it just stopped bugging me until I restarted

wild
try finishing it

I can open it now, but apparently I got the returning commander screen

thonk

have you played there before?

months ago

thats prob why lol

there's a 30 day cap

is there? ive seen some go like a year

[hot pumice]

Over a week ago i purchased gems 4 times but only received 3 of my purchases. I sent a mail with the screenshots of my google play orders and information about my account to with mail but didn't receive an answer so far. I didn't buy skins or anything yet with the gems I currently have because I'm worried it might mess up any investigation of my missing gems. Am I worried for nothing and can I buy skins just fine or should I wait until the customer service will reply to my issue from over a week ago?

[carmine hedge]

where did you send your email to? because they usually respond within 48 hours

[hot pumice]

I sent it to [e-mail]

[spring grotto]

It can generally be anywhere between 1-8 business days or so to respond(so weekends and holidays not included). What day did you send it specifically?

[hot pumice]

Sep. 11 around 8pm european time. I know there has been some holidays in-between, so I just waited up until now

I mean I can still wait, it's just that I would really like to buy some skins now but I'm not sure if this would mess up anything for their investigation or something later on

[spring grotto]

So it's only been about 3 or so business days since they came back from holiday. I'd say try waiting a little bit longer and you get still get no response, send a follow up email regarding the issue. And as well for your question, you're fine to still spend gems

It won't affect them fixing your issue

[hot pumice]

Okay, thank you very much, then I can buy some skins just fine and wait a bit longer.

[harsh rock]

I made a purchase and don't get gems, now i'm writing an email to [e-mail], but my transaction screenshot is on Russian and payment value is in rubbles, is it okay?

[spring grotto]

Yes. As long as it's the official receipt and has information such as the order ID, it's good

[harsh rock]

Thank you very much

[carmine hedge]

Hello, I have a problem, I bought the 1 dollar gem pack for double, and something happend . I didn't get anything, on my google play store account it says that the payment was approved then canceled and I can't buy it again, it says "Error you already own this item,, and now I'm scared to buy another pack. And that was a couple of hours ago. P.S. sorry for my english

[spring grotto]

Okay, if you didn't receive the gems, please contact support via email and please provide your account information along with the receipt from the purchase. They'll get it fixed for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email is in that message in case you need it

[carmine hedge]

Hi, I was wondering how to unbind my yostar account. I am able to unbind my Twitter, but it won't let me unbind my email from the yostar account.

[sinful yoke]

contact customer support to unbind your yostar account, you’re not allowed to personally due to account binding issues

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

make sure to include your uid and a screenshot of your binds

[carmine hedge]

Ok thank you!

[carmine hedge]

Thanks 😄

[oblique oak]

why when buying the $39.99 pack usd on android does it say $40.99 when trying to purchase?

[sinful yoke]

is an issue with google

we tried updating it but no update from staff

[oblique oak]

so it will charge 40.99$?

[sinful yoke]

yes

[oblique oak]

okay

[frosty fiber]

My game stuck on loading screen

[sinful yoke]

toaster answered you in #bug-reports

[coral tartan]

I know it is been a while to ask but I just realized I did not get San Diego's Microphone and I clearly remember I did. I am not sure what happen, is it possible that a glitch makes me not receiving it?

[sinful yoke]

it is not in your depot?

if not, try restarting the app and looking again

[real blaze]

The special voice lines for the new tirpitz skin have disappeared and she can only say her base lines now. Will there be an update?

[sinful yoke]

should post it in #bug-reports next time but they do not have lines atm

[real blaze]

Oh ok
Sry

[sinful yoke]

if they dont have a cv update for the skin, their lines are temporarily changed until they get a cv update

[coral tartan]

No, it is just not here, I found it out couple days ago, tried to contact with customer service by email but nobody replied.

[real blaze]

[sinful yoke]

they take 1-8 business days to reply and they came back from holiday a few days ago

[coral tartan]

I see, maybe I should wait for them to reply me?

[sinful yoke]

yep!

if they dont reply within that time span then do send a follow up

[coral tartan]

ok sure, thank you!

[slim thunder]

any tech on?

i have a server (?) to ask

[hoary elk]

[slim thunder]

1 can you move a ship from Avrora to Washington? and 2 what is the event ship pool i pooled 2 odd ships from t that iv never pulled till after update and befor the this update

[spring grotto]

1.) No, you can't
2.) The event pool is supposedly based off the Heavy construction pool. But for specifics, that's more of a question for #gameplay-help

[slim thunder]

@spring grotto i was asking if you can?

[spring grotto]

You asked if you can move a ship from Avrora to Washington and I respond w/ that you can't

[slim thunder]

typo on my part for that

@spring grotto oh ty

[spring grotto]

[slim thunder]

@spring grotto honestly was hoping to swop i formi lvl 1 from avrora to washington for 1 of my lvl 1 zaras

[spring grotto]

Ah, gotcha. Yeah unfortunately you're not able to, sorry to say

[slim thunder]

no worrys how offin a 9% never drops?

SR 7% + 2% rate up

or is that wrong?

[spring grotto]

Nah. The rate of getting an SR is still 7%. But out of that 7%, you have a 2% chance of getting that rate up character

[slim thunder]

i see the more you know

so its a roll on top a roll

[echo heath]

You don't particularly need to worry about the 7%.

Getting the single banner SR is a 2% chance.

[slim thunder]

the real worry is getting them all in time for the borders missions

[rancid light]

How long does it take to process a purchase? I bought the Full dress lucky pack havent gotten it

[median needle]

it should have been sent right away. have you checked your mail?

[slim thunder]

less then 5sec after

[next ferry]

sent a mail to support with my details after a purchase cause I havent received anything yet and the mail is an automated answer just checking in here to ask what problem it might be that caused my payment to go through yet no gems showing up on my game

[spring grotto]

It can be a couple of things such as a shaky connection, or if your game disconnects, or something like that. But if you already sent in an email, just wait for their actual response

[spark quiver]

I purchased the lucky bag around in the morning but it didn’t take until like an hour ago to process
I still haven’t gotten the lucky bag yet so I sent an email regarding this to the support team
How long does it usually take for a reply regarding these kinds of situations?

[sinful yoke]

1-8 business days

[spark quiver]

Okay tyyyyy

[wise coral]

hi, is it safe to update to iOS13?

[sinful yoke]

no confirmation but so far no reported issues

I was going to

but then I noticed I dont have the update so I figure its a beta?

[terse galleon]

Is this the channel for account recovery things ?

[sinful yoke]

whats the issue?

[terse galleon]

I have trouble recover my old account

[sinful yoke]

did you bind it?

[terse galleon]

I think so

[sinful yoke]

do you have your uid?

[terse galleon]

Thats the problem I do not have the uid from my old account

[sinful yoke]

ah...

can you check your social media's apps and permissions in settings to see if azur lane is there, and also your email?

[terse galleon]

Well ... I 100% sure I bound it with yostar not with twitter or facebook

[sinful yoke]

can you do these 2 steps?

[terse galleon]

Ok I try it

Sorry Kawaakari I'm a Idiot it was the wrong mail I got my account back sorry for the trouble

[sinful yoke]

thats no problem, glad you're in

[terse galleon]

Thank you for your help

[sinful yoke]

[sinful yoke]

1-8 business days

[heavy marsh]

Hi can anyone help me with recovering my account?

I recently want to play the game again and I just installed it yesterday

I don't really remember whether I have bind it or not, but when I go to my twitter there's an app access there

and it's listed as last year

but for some reason when I tried to login in-game I can't see my character anywhere

[sinful yoke]

do you have a screenshot of your uid at all?

[heavy marsh]

hmm I don't think so

[sinful yoke]

can you try logging into all servers then?

[heavy marsh]

yes I did try that, but in all server it keeps repeating the opening intro

the tutorial battle I mean

[sinful yoke]

can you try restarting the app, logging in again, and then trying all servers again?

do you recall if you bound your account at the title screen or in settings?

[heavy marsh]

ok will try restarting

I'm not sure where I bound the account, it's already a year+

I tried clearing cache and data just in case, now it's downloading again

will let you know when it's finished

ok I managed to get my account back this time

[sinful yoke]

oh cool

[heavy marsh]

not sure why it's not appearing last time

thanks for the help!

[cosmic hamlet]

Hey so I just bought the lucky bag and didn’t get a random skin

[sinful yoke]

checked your mail?

[cosmic hamlet]

Ya I opened the pack and got everything but the skin

[sinful yoke]

have you restarted?

[cosmic hamlet]

Yup

Anyone I can contact about getting my skin?

[sinful yoke]

customer support

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

make sure to include your account info

[cosmic hamlet]

Ok thank you. Sorry I didn’t read that before. I already sent an email but I didn’t include my UID so I’ll go do that now. Thank you

[carmine hedge]

I emailed customer support about the Yukata Lucky Bag I purchased on September 4th, but it hasn't appeared since..

[sinful yoke]

they were on holiday

go ahead and send a follow up reply though by replying to your first email

[tawdry frigate]

good evening y'all where do I go if I purchased gems payment went through no gems in acct

[sinful yoke]

contact customer support and make sure to include your uid and a receipt if possible

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[tawdry frigate]

arigato

[carmine hedge]

Okay will do

[compact yarrow]

May be the wrong channel for this but is there a server transfer option?

[sinful yoke]

there is not

[compact yarrow]

Unfortunate xD

[terse mango]

Anyone know what causes this glitch and how to fix it?

[deft sinew]

i have problem with my in game purchase

[sinful yoke]

its corrupted files

[solar wyvern]

Hello i've bought gems and haven't received them

how long does it take?

[sinful yoke]

contact customer support and make sure to include your uid and a receipt if possible

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[solar wyvern]

okay, Thankyou :)

[hoary elk]

[dusk flower]

Don't know if it's a bug but I haven't received an urgent comission for two days.. Does anyone experience this as well?

[sinful yoke]

if you dont collect your last urgent commission you wont get the next days

[dusk flower]

but does it really have to be freaking 48 hours? I used to received urgent comission everyday. 😕

[young knoll]

I’m having technical issues, completed the stage but was locked on the map, also after defeating several escort fleets got locked as well

Feels bad having to close and reopen the game

And I lost the progression of the stage as well

[hazy tide]

Hi, this may not be a major bug. But for some time now, I cannot seem to share anything to my FB or Twitter via Share button in game.

[slim thunder]

the vote wont prok after a claer

support i mean

[mint spoke]

My new belfast skin(the noble attendant) doesn't have any additional voice

[spring grotto]

Not a bug. She didn't get any additional lines iirc

[mint spoke]

Ow ok thanks

[thorn karma]

how do i change acc from a device i'm already logged in? (in emulator)

[lost steeple]

My gems decreased without me knowingly spending them, it is possible to get some history of what I spent it on?

[spring grotto]

@thorn karma You'll go to the settings menu and there'll be a logout option. Then from the title screen, you'll see the bind options of "FB, Twitter, or Yostar". You can use those to log into your other account (assuming it's bound)
@lost steeple Hm...I don't believe so but customer support might be able to check but I personally can't guarantee it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you'd like to try contacting them regarding it

[thorn karma]

i did that. the fb is bound. now that i wanna change the acc, i'm stuck and i'm left with only these two options. how do i swtich to another acc?

cancelling doesn't log me out

[carmine hedge]

I am looking to buy gems but seeing that so many people fail, in a way it separates me from doing so. Why does it usually fail?
Is cause i buy it the next week for some skins and if i need wait... maybe i losts the skins and the money

[spring grotto]

@thorn karma You'll need to log out of FB on all your apps (such as browser and etc) and possibly also clear their cache (along w/ ALs) so that it gets rid of that preset FB information
@carmine hedge There's no concrete answer as to why it happens, but the most suspected cause is a type of desync when the game even slightly disconnects to the game server.

[carmine hedge]

Bad connect so?

[thorn karma]

ok, how do i clear cache?

[spring grotto]

@carmine hedge That's the most suspected one now-a-days but no one can really say for sure unfortunately
@thorn karma You'll go to your settings->storage->apps->find your specific app->you should see an option to clear cache

[carmine hedge]

Mmm i got good conex in all my house, so... If i fail i shoot in my face xD

If it fails only i need contact with the probe of the payment (I use paysafecard binded in the store and with my paysafecard count)

And all the datas, like model, operative system, ID and server, no?

[spring grotto]

Pretty much. If it fails, just send a support ticket via email w/ your account information (such as in game name, UID, server) as well as the purchase receipt

[thorn karma]

guess i'm dumb. i found no storage in both browser and bluestacks

[carmine hedge]

Ok
Because seriously, seeing so many people who fail has left me paranoid on that subject

And i prefer answer first to prevent xD

[spring grotto]

You could perhaps look up where to find the storage specifically for your device

[sudden sapphire]

So I need help

Everytime I try to join a guild it says list of applications is full

Even just 1 guy in the guild list of applications is full

Any help?

[hoary elk]

If full then full

[sudden sapphire]

You don't get it

Every guild I try to join

No dice

[hoary elk]

Well, me first like dat

Then I get to joined one

Actually

De guild is just extra room chat

Is wat I heard, and true

@wintry solstice u got ur acc back now?

It's 8th day, lul

[dapper crow]

anyone purchased "full dress lucky bag" using IOS here and says pending?

[hoary elk]

Some

[dapper crow]

should i wait for it?

[spring grotto]

You could try waiting just a bit, but ideally all purchases should be instantaneous. Is it not in your in game mail?

[dapper crow]

i already waited about an hour, and yes still not in my game mail and itunes already deducted my debit but still on pending :x

[spring grotto]

Okay. Contact support via email then w/ your account information along w/ the purchase receipt and they'll manually get it fixed for you

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[dapper crow]

thankyou so much

[dapper crow]

i got a reply but it says

[spring grotto]

It's just a bot reply to make sure people do send in all the relevant information. But as long as you already sent all the information, just wait for their actual reply

[dapper crow]

oh i see, i was confused by that hehe
thanks again will wait

[wintry solstice]

@hoary elk no,im still waiting reply from cs yostar

[hoary elk]

It's, ur 8th day, rite?

[spring grotto]

As support was on holiday observation till the 16th, no

From the 12th to the 16th

[hoary elk]

Oooh, I see

Meaning it's still my 3rd day

[robust condor]

My AL loop on downloading,
What's the problem?

[hoary elk]

Internet?

Tried restart?

Dat happened to me too several times, but got fixed when I restarted

Usually Internet

[robust condor]

Phone?

[hoary elk]

Nah

Dat has no connection with dat

[robust condor]

Ok, i'll try it

[hoary elk]

It's ur 4th day, not 8th as toaster said @wintry solstice

[wintry solstice]

@hoary elk

[hoary elk]

How is it, admiral kun?

[robust condor]

@hoary elk its work , thanks

[hoary elk]

It's always like dat

[robust condor]

[hoary elk]

Restart fixes almost everything

[wintry solstice]

i want play AL

[hoary elk]

Who dun

I wanna get littorio before de event ends

Impossible to get formidable now

[wintry solstice]

i hope they can reply our mail

[hoary elk]

Ye

And when I got email it's from reddit and amazon

[wintry solstice]

i dont care about event now,i need back my account

[hoary elk]

I wanna erase both

Well, me too very

[wintry solstice]

[hoary elk]

I hab too many limited ships

[wintry solstice]

yeaahhh

[hoary elk]

And 60% more to get Saint louis

[thorn karma]

how do you unbind your account? i mean to log out, and make it so that it's not your acc that's automatically logged back in

[hoary elk]

Email dem

[spring grotto]

The game defaults to the most recent account you've logged in with. So unbinding won't solve the issue. You'll need to log in on the title screen with a new account (whether w/ a bind option or a fresh install)

[hoary elk]

Dats wat I did, and I lost my acc, be careful @thorn karma

Accident binding

[thorn karma]

let's take a recap. you log-in, bind your in-game acc (or not) and when you leave, can you make it so that it starts anew when you click on this screen? without having to manually login with another account? or is there no choice but to re-install the whole thing to do it?

[sinful yoke]

you have to reinstall to log out of an account fully

[spring grotto]

you can get to another account or a new account from that screen in a couple of ways:
1.) use the bind options on the left hand side. You can log into another account that's bound
2.) After pressing on the screen and logging in to your current account, you can switch the server you're playing on and that'll be just like a new account. Accounts are separated by server so if you've been playing on Sandy all this time, switching to Washington will give you a new account while preserving your data on Sandy

[thorn karma]

no 2 is completely irrelevant. 1 is the problem i'm addressing. but i guess i have to reinstall after all
just wanna know if you can make it so that you have to enter with the bound accs in the left hand side, even if you wanna login with the most recent acc
but anyway, thanks for the help

[sinful yoke]

no we cant make it that way

if devs could they would have by now

[quartz crystal]

Why can’t i vote even when i press on it?

[misty lodge]

hi, any staff online? i need some help with my id

[carmine hedge]

any help?

i want to unbind twitter but this error keep on appearing

[thorn karma]

re-open

[carmine hedge]

do i need to install twitter app tho

[thorn karma]

dont worry about the twitter. if you have an existing twitter acc, it's enough. close AL app and open it again

[carmine hedge]

i did reopen and its still fail

[thorn karma]

is the twitter acc you attempted to bind with existing?

[misty lodge]

hi guys should i pm my id prob to one of staff listed, its quite personal

[carmine hedge]

it does exist

Its best not to bother te staff here
Theyre all offline anyways @misty lodge

[misty lodge]

i see

[carmine hedge]

Send a ticket to the support staff via email

[thorn karma]

that's strange. try checking your spellings. there might be small mistakes

[misty lodge]

ok thx

[carmine hedge]

@thorn karma what 😄

[thorn karma]

exactly what i said. your spellings

if you did that correctly, idk the cause

[spring grotto]

@carmine hedge You only have the Twitter binding on your account correct?

[carmine hedge]

yeah its coorect

*correct

sorry its vietnamese tho

[spring grotto]

Okay, that's the reason you're getting that error then. To solve it, you'd either need to place another bind on the account (such as a FB account or Yostar bind) and that should ideally let you unbind it without any error. The other option would be to contact support via email so that they can manually get it unbound for you

[carmine hedge]

so i need at least one place to bind it

okay now i understand

[spring grotto]

Pretty much. Once an account is bound, the game will do it's best to keep at least one bind on it to ensure account safety

[carmine hedge]

so now if i bind it to yostar then i can unbind the twitter right

[spring grotto]

Ideally, you should be able to yepp. You might need to restart the game app after you do the Yostar bind though

[carmine hedge]

okay then

thank you

[rotund obsidian]

When I paid App Store notif said "your payment was succesful", but AL gave an error (it dissaperead before I could read it), What should I do?

[carmine hedge]

I paid for the lucky bag deal, the payment went through but I got nothing

[sinful yoke]

you checked your mail? @carmine hedge

@rotund obsidian contact customer support and include your uid and a receipt if possible

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

I will send a mail

Thankies

[sinful yoke]

but did you check your ingame mail?

[carmine hedge]

Yes, I got nothing and it's still in the shop available

But if I try to buy it, it sends an error

[dry sequoia]

Im sorry guys, is this normal??

[rotund obsidian]

@dry sequoia it is the Debug console afaik, it doesnt do anything. just press hide

[dry sequoia]

Okokok @rotund obsidian thanks

[sinful yoke]

check pins in #bug-reports to find out how to turn log mode on

[vital pine]

Might not be the right channel, but:
Added a new card to my Apple wallet and forgot to add it to Apple Pay. Tried to buy the full dress lucky bag, which, correctly, prompted a failed purchase.
When I fixed the issue, it said purchase was successful, and took the $29.99 out of my bank (pending, not cleared) but I didn’t receive the bag.
Should I just wait longer?

[sinful yoke]

contact customer support if the bag is not in your mail include your uid and a receipt if possible

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[vital pine]

Thank you! I’ll try to contact and hopefully get it resolved

Alright, hopefully I did everything correctly; how long does it usually take for a response, if I may ask? I am in no way in a rush, though.

I got an immediate reply, presumably a bot, asking to elaborate. Since I already explained and put screenshots and all that in the original post, should I ignore it?

[echo heath]

You should try responding to the message.

[vital pine]

Yeah i decided to; now to just wait :3

[carmine hedge]

Hello. I don't have the game installed anymore, but I want to know if it's possible to play the game while using an Xbox controller connected via Bluetooth on mobile.

[sinful yoke]

its not

unless you set your own controls

[manic crescent]

Yo tech support does Azur lane have any recorded issues with IOS 13

[spring grotto]

Kawa recently upgraded to it and reported it seemed to work fine with no issues

[sinful yoke]

none

[slim thunder]

@spring grotto im still feeling sumthing off with the pulll rates

[sinful yoke]

rng is rng

[slim thunder]

no sumthing with the RNG

[spring grotto]

That is just RNG sorry to say. It's all up to chance and can be kind to you or it can be cruel

[slim thunder]

test it you will see whst i mean

[spring grotto]

I did. I've rolled the gacha every single time a new one comes up (including this Italian ship one)

[slim thunder]

even after updates?

[spring grotto]

Not after every single small hotfix but major updates, yes. I'm sorry to say, but it's just RNG

Especially since people are still rolling the event ships as you can see in #trophy-room

[median needle]

dude rng is rng. i've been able to pull all the event ships already with a few extras for limit breaking. (yes even after the updates which do not effect the rng) there's nothing wrong with it, you've just gotten very bad luck.

[slim thunder]

it might not this time its judt a feeling i guss

good on ya

@spring grotto ty for hearing me out

[reef beacon]

Hey a friend of mine is trying to recover his account and got this message. Should he respond to this ?
https://cdn.discordapp.com/attachments/300384816514465803/624711748175527956/Screenshot_20190921-010117_Gmail.jpg

[spring grotto]

You shouldn't need to. It's just a bot response in case there's someone who didnt explicitly state their issue in their original email

[reef beacon]

ok thx ^^

[solid imp]

hewwo hewwo toast

[faint gulch]

I installed azur lane on a fresh emulator install on my new computer

when I click Twitter to log in, the app stops

anyone knows how to fix?

[sinful yoke]

did you bind to yostar?

[faint gulch]

can I do it from within the game?

I can do it on my phone

[sinful yoke]

check pins for how to do so

[faint gulch]

lemme see, it is bound

[sinful yoke]

login with yostar on the emulator, it will let you login without the pain of fixing the crashing

[faint gulch]

worked like a charm

danke danke

[sinful yoke]

[warm shuttle]

I contacted support about a gem purchase that didn’t give me gems and double charged me on September 13th and they still haven’t responded, what should I do?

[median needle]

send a reply to your original email to bump it back up. if they still don't respond after the usual 1-8 business days try the in-game help instead.

you could also try to get a refund for the second purchase through apple/google play. if that doesn't work however you'll have to wait for CS's response.

[warm shuttle]

Ok, thanks

[hoary moss]

I completed A & B of the current event Empyreal Tragicomedy, all three of those maps with 3 stars, but it still says the mission for Trento is "ongoing". Is anyone else having this issue? Game is up to date and I've relogged multiple times.

*as well as map C with 3 stars

[spring grotto]

There was a previous bug w/ her but that was fixed a good while ago. Can you try closing the wait, waiting a few minutes, and then relogging to see if that fixes it?

[hoary moss]

It's been like this for days now. I've had A & B done for a while.

[spring grotto]

Can you screenshot the maps?

[median needle]

you're sure you have all the A and B maps 3*ed?

[hoary moss]

Wow I feel stupid. The middle star of B2 blends into the BG so I couldn't see it. XD I appologize

Couldn't even see it

Thanks anyway :)

[spring grotto]

[wicked nexus]

Good morning. And I still can't get my account back

I have sent many emails with detailed information, but still all replies were generic

[spring grotto]

Sorry to hear that but as customer support has asked all support inquires to be sent via email, we can only say to be sure that you sent ALL the account information from your old account along with sending it to [e-mail] giving them around 1-8 business days (so weekends not included) before sending a reply email to them as a bump system

[wintry solstice]

@wicked nexus take easy broh,we waiting too. we just hope they will be reply our mail

[wicked nexus]

It's already been almost a month since first email and 2 weeks from their latest

[wintry solstice]

lol

[wicked nexus]

[wintry solstice]

its longgg time

[wicked nexus]

My Discord fellas suggested to send details about furniture that I purchased and secretary details like her level and stuff

Some suggested to send list of 100+ affection girls

And I remember who has 100+ affection

Cause I have only 11 girls that I used effectively

[open sandal]

Hello, I purchased Full Dress Lucky Bag, got charged on my Apple account, and didn't get the item due to some error. Is there a support that can help me out?

[sinful yoke]

contact customer support and make sure to include your uid and a receipt if possible

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[open sandal]

Ok thank you. Do they respond on weekends or no?

[hoary elk]

Nah, only business days I guess

Is Saturday their business days?

[sinful yoke]

saturday is not a business day

but no they do not work weekends

[errant owl]

They not work on weekends. also They will not fix and find what cause the purchasing problem.

I'm so bored to use e-mail again and again and again.

[sinful yoke]

its desync

if they could fix it, dont you think they would?

you ever notice its the same users who get affected

[plush charm]

On Android, ignore the fact that I'm currently on BlueStacks, but I encountered an issue where the HQ menu stayed up while in the dorm. I simply restarted but it seems like something that should be brought to attention.

[sinful yoke]

it is a bug and it is known

restart should ideally always fix it

[plush charm]

Is it being worked on?

[sinful yoke]

probably not atm

I cant guarantee when it will be fixed either unfortunately

is a low priority issue

[plush charm]

Damn, restarting takes but only a minute but it is just a tad bothersome.

[sinful yoke]

fortunately it shouldnt happen too often

[plush charm]

Alright, much appreciated

[median needle]

it's asking what server you're in. avrora, washington, lexington, etc.

[slim thunder]

got her rolling 2's the pulld 7 on start of new day at 3am. rng runs by time thats why AL is better then any other the players that know a thing can plan the pulls (meme: Woo Hoo) still feels laking tho

[sinful yoke]

thats considered a trophy

[slim thunder]

its not here for that

[median needle]

that's fine, it's still considered a trophy. also no rng doesn't run on a timer or a clock. if that were true everyone would do their pulls at a set time.

[slim thunder]

an sorry for the mass typos

if so let me keep mt plusido thery

(joke)

that aside is the spread of Cr Rr right?

[median needle]

what?

[slim thunder]

commons an rare

[sinful yoke]

:notlikeduck:

[slim thunder]

k

[median needle]

again it's all rng. a pull isn't supposed to be balanced. you could have gotten all sr's and it'd be considered "the right spread".

[vestal escarp]

Why I'm can't log in ???

Anyone can help me ?

[sinful yoke]

can you try clearing cache or restarting your device

1-8 business days

[slim thunder]

@sinful yoke ty and sorry if i sound like bugging tech Dunce

[vestal escarp]

@sinful yoke still can't

[slim thunder]

may be your wifi

[vestal escarp]

No, my wifi it's ok

[sinful yoke]

can you try resetting your router

[vestal escarp]

I'm try other game still can work

[slim thunder]

@sinful yoke take care

[vestal escarp]

Thanks, I can log in now :')

Thanks all

[polar island]

Hallo, is there any new line from Prinz Eugen new party dress skin?

[leaden ice]

How do i unbind yostar account?

[sinful yoke]

@polar island they have been removed until she gets a cv update for the skin

@leaden ice contact customer support and make sure to include your uid and a screenshot of your binds

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[polar island]

oh, ok thanks for the information

[thick crag]

... Not quite tech support, but who would I go to in order to report a player in game for using literal swastikas in chat?

[hoary elk]

Dafok

[thick crag]

I don't know, I poke my head into lobby chat aaaaaaaand swastikas. Like actual swastikas.

[sinful yoke]

is it a nazi swastika or the buddhist symbol

[hoary elk]

If Buddhist, imma stab

[thick crag]

Going to be honest I'm not entirely sure given what was posted. The actual symbol is not the Nazi swastika but it's... Just a bunch of swastikas and the word yeet. O.o But, that is a good point.

I tend to forget that.

[hoary elk]

[thick crag]

... And scrolling through chat further they were... Basically just spamming it soooooooooo...?

I don't fuckin' know.

[winged belfry]

Do I ask tech support here to recover an event item which I accidentally scrapped? In this case, the Fairey Albacore from the current event.

[sinful yoke]

lul well report them for whatever feels right

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[sinful yoke]

option to report above

@winged belfry they do not recover it because 2fa is a thing and it has a confirmation screen

[hoary elk]

Wut event item?

[winged belfry]

I see. Darnit. I never need to do this so I never apply 2fa.

[hoary elk]

[winged belfry]

The plane for Formidable.

[hoary elk]

Ssr plane?

Ain't dat hurt?

[winged belfry]

It's not a SSR plane. T3 and only from the exchange table.

[sinful yoke]

they said fairey albacore before

[hoary elk]

F

[winged belfry]

I guess my Formidable is gonna be suboptimal. I guess I will stick to US Carriers.

[hoary elk]

Is there a case where dey went through 8 business days? @sinful yoke

[sinful yoke]

most likely

[carmine hedge]

I tried to purchase the lucky bag yesterday my payment went through but I got nothing. I send a mail to the support team but no reply

[vast mountain]

Hi everybody. May i asking for help plz? I already linked my account to Yo-star service. After few months must stopped playing because i was too busy on the real life, yesterday i decided to come back to the game and tadah! My main char at Lexington is already gone but another char at Washington still exist there. How could i recover my main char plz?

Sr for the bad English!

Tks you very much!

[hoary elk]

Wut server u last played?

[vast mountain]

It was Lexington

[hoary elk]

U only play lexington?

Or two servers?

[vast mountain]

Wa first but only after clear chapter 1 then i'm mainly on Lexington

[hoary elk]

U bound ur acc to fb, twitter, or yostar?

[vast mountain]

Yostar plz!

[hoary elk]

U binded it, rite?

[vast mountain]

Yes

[hoary elk]

Then at de login page at left side, choose ur server and insert ur email u used to bind it

Choose yostar

If u binded with yostar

Shud work

[vast mountain]

I know about that, i'm already choosing it. But after that, only Washington have character but not Lexington......

[hoary elk]

Why Washington?

U chose lexington, rite?

[vagrant socket]

Anyone else noticed higher battery drain since last update?

[hoary elk]

Rly? I dun play since like 4 days ago

Dat normally dun hab any connection to de game, rite?

[dapper crow]

hi, i still haven't get my full dress lucky pack bag purchased yesterday and i already mailed al.cs

[median needle]

it usually takes 1-8 business days to get a response.

[grave forge]

is it intended for the current new anniversary skin to have no new voice lines?

[median needle]

from ImAToasterStrudel in #bug-reports
"The unvoiced, anniversary lines for the new skins were defaulted back to their regular lines due to them being unvoiced. They'll be re-implemented when they get a CV update but we're brought up the idea of bringing them back regardless of voice or not"

[grave forge]

alright thx

[wicked saddle]

I just purchased the 9,99 double gems package, google/azur lane glitched I guess and it refunded it immediatly

And now it says when I want to try to b uy it again that I own the package already therefore cant get the double gem reward anymore

anyone had this issue before?

[spring grotto]

Well Google won't refund purchases unless you report an issue w/ the purchase which requires some steps. Are you sure you weren't charged for it?

[wicked saddle]

No, I bought it with paypal and it pretty much says that the money wasnt even taken out of my account

and it was refunded immediatly

I didnt refund it myself, it did that by itself

https://gyazo.com/0a3e7f1322b113c363860be196c24a5e

this is the error I get now whenever i try to buy the package again

[spring grotto]

Yeah, that error means it's been purchased but not sent to your AL account yet. Well, if it truly wasn't deducted from any of your accounts, contact support via email and be sure to let them know that you tried purchasing it, were not charged for it, and that you need it cleared from your account

[rich folio]

is there someone i can dm for support instead of email

[misty crow]

Nope

They stopped taking DMs about half a year ago

[rich folio]

😔 i have been trying to get in contact for over a month with no luck

ive tried emailing, replying to original email, sending a new email, and the in-game support chat

[foggy badger]

i cannot unbind my facebook on azure lane, heelp 😦

[misty crow]

if your fb is the last remaining bind, you can't unbind it yourself

you'd have to contact cs to unbind it for you

[foggy badger]

damn, and how can i do that?

[misty crow]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

email them

@rich folio what was the email you've been sending to exactly

[rich folio]

[e-mail]

i get the instant automated reply too, but never a real reply

ive always included my UID, Username, and Server in all my emails so idk why im not getting a response

[calm tide]

Hey guys need help

I stop playing this game for a long time because was too busy irl

I was hoping now to get back playing it but i thought i binded it to my acc fb or twitter

I tried to use both accounts yet each server leads to tutorials

My only info is this

[spring grotto]

So did you try logging into each server after logging in w/ FB and Twitter?

[calm tide]

Yeah

Every server too

[spring grotto]

And you're sure you bound your game in the settings menu back when you were playing?

[calm tide]

Yeah i did

[wicked saddle]

Ok I just found out

[calm tide]

Because if i forgot my acc or smth i can use my bindef acc again

[wicked saddle]

my google play purchased the package 2 times at once

so I hope that they can just give me the gems @spring grotto

did someone else here have this issue?

before

[spring grotto]

@calm tide Are you sure you're using the correct FB and/or Twitter accounts? There are plenty of cases where players just use the wrong social media account
@wicked saddle Yeah, there have been some cases. But no worries, support can provide the gems for you. Just provide your account information along w/ the purchase receipts and they'll be able to manually get it fixed for you

[calm tide]

@spring grotto im gonna try it again because i use the same acc for gaming

[sour tulip]

for some reason i cant seems to play EX map in the event and stop at loading screen. can anyone help? (jp server by the way)

[spring grotto]

Well there isn't too much we can offer for JP server as we're solely for the EN server. We can provide some basic tips such as restarting your device, changing connection, clearing cache, and things such as that

[calm tide]

Oh god im so stupid

@spring grotto thanks for the help

I use fb all of 4 server were tutorials

I used Twitter sandy was my main acc

I thought i didnt missed any server when first time checking

[spring grotto]

Ah, I gotcha. No problem at all though and glad to hear you're back in

[hoary elk]

[ocean nova]

I had an older account but i think i wasn't able to bind it, how do i recover that account?

[sinful yoke]

you did not bind it to fb, twitter, or yostar?

[cloud depot]

Hello, is anyone available to chat about an issue regarding a google play gem purchase?

[sinful yoke]

did you purchase gems and not receive them?

[cloud depot]

Yes, I purchased the $80 USD pack and the game became unresponsive for a moment. I checked and I did receive a Google Play receipt with order number. Checking my online banking records there are two pending transactions for that amount however.

[sinful yoke]

contact customer support and make sure to include your UID and a receipt if possible

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cloud depot]

Thanks

[stiff arch]

i have a question from a friend they got this error today https://cdn.discordapp.com/attachments/600412544385024010/625059384640405528/image0.png

[sinful yoke]

some one in their fleet has duplicated across fleets/comissions

[ocean nova]

Uhm yes i think i wasn't able to bind my account

[sinful yoke]

do you have your UID?

[median needle]

as in you got an error trying to bind or you've lost your account?
ah nvm

[ocean nova]

Yeah i lost my account, all I remember is the name , level and the server I played on

[sinful yoke]

no screenshots of your uid?

[ocean nova]

Trying to find one but i don't think i had a screenshot of it

I also recently transferred devices and my original phone where i used to play Azure lane is broken now, unfortunately

[sinful yoke]

contact customer support then and do make sure to include your username and server

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[pearl trout]

How can this get changed? Otherwise I won't limit break my U-522... I don't know how this happened, I cant retire her, cant use her as limit breaker... but i can use her in the fleet. How to fix it?

[sinful yoke]

you left the ship in challenge mode as it was removed for people under level 80

all this time

contact customer support and make sure to include your account information to get it fixed

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[pearl trout]

Aye, thank you!

[undone marsh]

I contacted Customer Support 2 weeks ago over missing rewards from my Anime Expo code and STILL haven't recieved more than an automated reply.

[sinful yoke]

send a follow up email by replying to your original one, do note they were on holiday this month and usually take 1-8 business days to respond

[undone marsh]

Alright, I guess

[celest pollen]

@sinful yoke Hello. I have a quastion. Have I create account, if I joined the server, but dont complete prologue mission?

[sinful yoke]

are you making a new account?

[celest pollen]

@sinful yoke Yeah, its my first time

[sinful yoke]

welcome

did you get kicked out during the tutorial?

[celest pollen]

@sinful yoke I just created Yostar account, and then, have a missclick and joined the game by Twitter... And now I cant bind my Twitter account to my Yostar😑 I think, I have 2 accounts now...

[sinful yoke]

yes you do indeed have 2 accounts now

do bind your account in settings, not at the title screen

the title screen is meant for logging in, which becomes more apparent when you finish the tutorial and stuff

you want to bind the twitter to yostar or bind the yostar to the twitter account?

[celest pollen]

@sinful yoke I have a little progress in Yostar account, I want to delete Twitter account

And bind Twitter to Yostar

[sinful yoke]

ok contact customer support and tell them you accidentally made a new account with the twitter
and that you would like to merge the twitter bind to the yostar account
they will add the twitter to your yostar account
or you can ask them to remove the twitter account
make sure to specify what account you want to keep by telling them your username and server

their email is [e-mail]

[celest pollen]

Ok, thanks very much! :)

[sinful yoke]

no problem!

[celest pollen]

@sinful yoke And one more question. In login screen, if I press just on screen, not on twitter/facebook/Yostar - that creates a new account too?

[sinful yoke]

no, it will only make a new account if you login there without ever binding a facebook/twitter/yostar

and if you change the server it will restart , but if you go back to your first server, everything will be back as usual

[urban flame]

I have a question about tech support, I have a friend that was trying to get Warspite for the letter during the 1st anniversary event and his game glitched and he didn't get Warspite nor the letter from Warspite. He emailed a couple times almost a month ago now and hasn't received any replies or support from any staff at all. Is there any other way for him to this issue resolved?

[sinful yoke]

are they emailing [e-mail]?

[urban flame]

Yes

[sinful yoke]

he can try contacting in game

[rapid barn]

I did an idiot move by logging into my twitter and now its bound on a dummy account... anyway to unbind it? When I do try in game, it gives me an error code 100213

[sinful yoke]

you’ll have to contact customer support to unbind it for you

[rapid barn]

figured, thanks for the feedback nevertheless

[hoary elk]

[untold river]

hey guys, I am trying to unbind my yostar account, sent an email to customer support, but seems like the support rep didn’t understand what I was asking, and asked me to elaborate my inquiry... I sent another email to explain but no response ever since... Anyone know what I can do now?

[median needle]

that was an automated message that you received. it usually take 1-8 business days to get a human response. also you weren't supposed to send a second email

[untold river]

oh I see, the wording was kind of odd for an automated message tho...

it asks ppl to elaborate the inquiry, so most ppl will probably send a second email to “elaborate”

[sinful yoke]

a reply or second email

because if you send a brand new 2nd email, then you lose the content from the first email

[untold river]

sorry by “sent another email” i meant reply, not sending a 2nd brand new email

[median needle]

oh ok then nvm. also ya it's wording is confusing. the very first line reads "### do not reply below this line ###" then proceeds to ask you what the issue is.

[carmine hedge]

Are we going to stick on PDT time?

(Not that im complaining tho)

[sinful yoke]

we change from pst to pdt

[carmine hedge]

Sooo its now perma?

[sinful yoke]

always has been

we observe daylight saving

[carmine hedge]

knocks head

Oke thanks kawaa

[wet mirage]

hi! can't log in with twitter acc! pls help! tnx

[sinful yoke]

/checkbind 269595619

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Sep 22, 2019, 8:40 AM

[sinful yoke]

@wet mirage login with facebook not twitter

also thank you for having your UID

[scenic drum]

when i tried to login this happened

in facebook

[sinful yoke]

are you bound to yostar? @scenic drum

[wet mirage]

i cant log in with Facebook too

[sinful yoke]

@wet mirage what happens when you try? same thing?

[wet mirage]

game begins from the start, hood and bismarck fight

[sinful yoke]

@wet mirage make sure to choose the right server

[wet mirage]

hmm, the game automatically redirected me to wrong server
thank you, im a little bit stupid

[scenic drum]

thanks

i can finally log in my account

[sinful yoke]

glad you’re in

[carmine hedge]

version is the same as original from qooapp

but still got this error version

i install it just now and the results is the same, any help?

[hoary elk]

Tried restart?

[carmine hedge]

already, like reinstall about 5 times

[fair fjord]

Yo guys i wanted to ask you because i literelly waited like 1 week to get a respond but i didnt get any. My account was bounded im sure and my friend is also frieneded with the account but i cant login with facebook. I even have screenshots where my friend has friended me but i dont know which facebook account i used to bind it because i have too many accounts (not because of azur lane). I hope you can help me out.

Ouh yeah and i also tried the server „sandy“ where i started this account

Ok im crying

[median needle]

if you know the account is bound then just try each FB account until you find one that gives you your stuff.

another way to find out which one it is is to long into FB account and look in the facebook "settings > apps and websites" and see if AL is listed in any of the 3 categories. if it's not, login to the next and look, repeat until you find one that does have it listed.

[fair fjord]

I already tried these things out thats why i started to contact you and azur lane supp

[carmine hedge]

How long does it take to get a respond mail ?

[rotund obsidian]

1-8 Bussines days from what I heard

[carmine hedge]

Can anyone help me with noxplayer?

[hoary elk]

Sorry, never use

[carmine hedge]

Hi , could I talk to someone who can help me recover my account? For an accident I lost it.

[turbid mural]

What are the office hours for the support?

[spring grotto]

@carmine hedge Did you not have it bound to FB, Twitter, or Yostar?
@turbid mural Monday-Friday from around 9AM-5PM in China's timezone (give or take some hours)

[carmine hedge]

I was not linked to any of those pages when losing my account but I have this image that ice a few months ago:

I am very sorry for the inconveniences

[spring grotto]

/checkbind 269845063

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Sep 22, 2019, 4:09 PM

[spring grotto]

Okay, yeah seems like you didn't. Okay, please contact support via email and let them know your account information (and send that screenshot) and let them know you need help recovering it and they'll help you out w/ it

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in case you need it

[carmine hedge]

okai ty

[modest bramble]

I lost my Kiyonami, can you help me to retrieve her

[heady raven]

How do i fix "Hash file check failed"?

[celest tendon]

hey guys can someone help me with the game?
my friend is using galaxy s3 and her game keeps crashing after every finished battle.

[misty crow]

@modest bramble lost as in retire?

@heady raven reinstall

@celest tendon phone might lack the ram

[frigid moth]

question can you upgrade the newly aquired meowofficer talents or only the orignal ones?since the newly acquired ones don’t seem to appear in the upgrade choices when getting new paw points

[misty crow]

#gameplay-help for such questions

[modest bramble]

@Enderhazard#5939 I don't remember. There was device shutdown - low battery.

[misty crow]

so you're not even sure how it disappeared?

[modest bramble]

@misty crow yes

[misty crow]

Then you won't be able to prove you lost it due to a game bug to begin with

[modest bramble]

@misty crow May be it was not lock and i can retire it by mistake, but i dont remember

[misty crow]

That's most likely the case

In which that particularly copy of kiyonami is gone for good

Wait till she gets added permanently

[cloud imp]

I went and bought the $20 Box of Gems (i think last week), except the payment didn't go through and it is still on "pending"

Was it a delay in payment or something?

Ah wait, I found the issue

Forgot I had spotify premium

[modest bramble]

@Enderhazard#5939 There is no chance to get it? The conditions for received her are fulfilled.

[misty crow]

No, because if you retired her it's entirely your fault

There's no reason for the staff to give you another one

Wait till she's added permanently later

[modest bramble]

@misty crow Ok. Thanks for answers. You do great job.

[quartz crystal]

I still can’t web vote

[sinful yoke]

did you login with twitter or facebook

[quartz crystal]

Facebook

[sinful yoke]

refreshed the page?

[quartz crystal]

Yes

[sinful yoke]

try clearing cache and then logging in and trying to vote again

[quartz crystal]

I cleared the safari cache

But i still can’t vote

[sinful yoke]

and you havent already voted once?

[quartz crystal]

Nope, i am having this problem for 3 days now

[sinful yoke]

is that fb account connected to your azur lane account?

[quartz crystal]

Yes

[sinful yoke]

im not sure if this will work but can you try sharing? it usually lets you vote twice in a day but given you havent voted im not sure

might want to delete that as a screenshot of your binds is a way to prove ownership

[quartz crystal]

Sharing?

[sinful yoke]

sharing as in advertising the post, it says it on the right bottom side of the vote screen

[quartz crystal]

Ok, lemme try

I shared, and came back on this screen and when i pressed vote, it says that I cannot vote anymore:

And also, how the screenshot of binds is a way to prove ownership? There might be hundreds of people with name “Alan Walker” out there

[sinful yoke]

as they can see your binds

[quartz crystal]

I see?

Anyway, i still can’t vote

[outer herald]

Did you vote, and do a share to vote for a second time toda

[sinful yoke]

if you scroll up you can see they did not

unfortunately I don’t know the cause

[hoary elk]

How long did de ones who recovered their account wait?

Sorry, me just curious

[sinful yoke]

1-8 business days

[fringe granite]

?techsupporten

[hoary elk]

Today 5th day

[mild fjord]

I'm having a problem logging into my account off a new device, would I have to email for support or am I just being an idiot? I bound my account to Twitter and it won't let me log in through it.

[spring grotto]

What exactly is happening when you try?

[mild fjord]

Its telling me that the action can't be completed

[spring grotto]

can you try posting a screenshot of it?

[mild fjord]

As soon as I figured out how to get a screenshot on this thing, and restarted, it began working.

Just my luck I guess kek

[carmine hedge]

If I forgot my 2nd code for azurlane JP should I email them?

[wise zinc]

so did yostar send everyone who got an error while buying the luckybag a free one today?

[spring grotto]

@carmine hedge Not sure the process for JP, sorry to say
@wise zinc I'd doubt that. If you got an error code then emailed them, they probably just sent the one you were owed

[wise zinc]

I did get an error but never emailed because I was immediately refunded by google play.

but apparently I got one?