Uh thx
#tech-support
carmine hedge
haughty swallow
Do we have a status on our beauitful canal that isn't obtaininable through purchase in Dorm?
Or the boat that goes with it
sinful yoke
haughty swallow
The dorm preview was teased with a canal going under the bridge with a boat and is seemingly missing from the set now?
Dunno if it's a bug or was just intended to be released without that particular key feature.
tardy shuttle
I finished the normal missions A1 to B3 in the Event Empereal Trigocomedy with all 3 stars clear
But the story line for B1 to B3 was not unlock and i couldn’t see the storyline for B1 to B3 im not sure if thats a bug but i can send a photo of proof just in case.
haughty swallow
I was informed it wasn't put into the bundle and quickly bought it after realizing you had to make a seperate buy outside the bundle
Which brings me to my new question
This visual effect is a bug, I wonder? 
sinful yoke
solid lantern
hello
solid lantern
starting b1 b2 b3 doesnt load any part of the story
sinful yoke
@dire coral someone else has that issue and they have been contacting customer support for help
/techsupport
pale pagodaBOT
solid lantern
thanks
will contact them tomorrow
i guess i have the same issue with main story too
story stopped after chapter 5
sinful yoke
oh sorry wrong user
haughty swallow
@sinful yoke I appreciate your service and quick work to help address and answer these questions and concerns. 
sinful yoke
@dire coral if you could contact support, that would be great
there is no story after chapter 5
dire coral
thank you very much kawaakari
light stratus
what should i do if i never received i reply to my email
sinful yoke
when did you email?
light stratus
8/22
sinful yoke
send a follow up reply by responding to your original email
make sure its directed to al.cs@yo-star.com
light stratus
ive replied to it again on 9/5
sinful yoke
and they have been on holiday for the past few days
what is the issue you're having?
oh how strange
make sure you're giving them your uid, username, and server
as they tend to delay emails that have no information
light stratus
yea my initial email and reply email had that info
chrome canyon
@odd zinc I did, not really sure what I did to get my save back but I’m just happy I did
fiery plaza
Why am I missing these cutscenes?
median needle
it's a known bug. #known-bugs
heavy vault
Ok so I purchased “a sack of gems with an iTunes gift card and I was billed, but I never got the gems I payed for
spring grotto
Please email support with your account information along w/ the purchase receipt and they'll manually get it fixed for you
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
heavy vault
ok
deep olive
So about the moonlight overture, ia it fixed yet?
sinful yoke
it has not
wintry solstice
@sinful yoke if im not use UID just username in email,its ok?
,because im forget to copy or write my UID
sinful yoke
you need to include your server as well
winter ermine
Let's see if this time it will lead to anything. Less than a week for 4 months
sinful yoke
it is a known bug, currently clearing a and b work until a fix rolls out
also next time please post bugs in #bug-reports thanks! 
quaint shale
Sorry didn't know where I was suppose to report this. Thanks for telling me 
dawn forge
Trento problem seens to be fixed. Never touched any normal mode stages but I logged on a few minutes ago and she was available.
^Any word on these cutscenes being fixed?
sinful yoke
no
in fact a hotfix was never put out for trento 
which makes this all the more interesting 
dawn forge
Strange. I just kept doing the last hard mode stage. Didn't notice it until now. I take it doing normal mode doesn't unlock those cutscenes either.
winged saffron
its not tech problem, but cant find any other ch to ask about this... will there be another chance to get official merch from Akashi's shop? Eastern part of the EU is excluded again...
fluid yacht
I have a question about the art book as well, I sent in an email about my order like 2ish weeks ago but never got a reply 
outer herald
I get this feeling that with the devs out for holiday might by why the hotfix hasn't come down yet
misty crow
@winged saffron Unfortunately not something we can answer
@fluid yacht pretty sure they ran out of stock by then
winged saffron
i see, too bad, i guess all i can do is hope for another batch and order it if yo-star ships to my country as well 😢 thx
fluid yacht
Well what happened is, I checked back onto the page, and there was an option to add it to my cart. So I did, but now I'm worried my order wasn't actually placed and I just lost $58
The order went through tho, I got my order number and everything and sent and email to them, but they haven't responded, so I'm not sure what to do at this point @misty crow
And the Facebook page said to message the discord but, I don't really know how to reach out to anyone for help I really want to make sure I get the artbook dfjg
it's been almost 3 weeks 
fluid yacht
yes, but I'm not sure where else I can even ask about a merch question
sinful yoke
and iirc books arent sent out until later
@fluid yacht have you contacted specifically al.cs@yo-star.com?
make sure there are no typos in the send address
fluid yacht
Yep I have, that email address specifically I sent an email on August 26th
sinful yoke
can you send a follow up response by replying to your original email?
and do please note, staff just came back from holiday
customer support will have some backlog to deal with
fluid yacht
Yeah I remember them talking about it, so I just reply to my original email asking if they can look up/confirm my preorder?
I'm familiar with preorders ofc so I know they take a while, but I uh...preordered kind of weirdly
sinful yoke
yes, make sure to include your order id and receipt
fluid yacht
which is why I'm worried in the first place
Ok! Thank you so much 
hopefully I'm just worrying over nothing
carmine hedge
hello kaawa 
been a while now
solid lantern
hello
solid lantern
nvm lol
sinful yoke
please dont ping mods for tech issues
tranquil steppe
sinful yoke
restart your game and check your dock
muted patio
Eh?
junior holly
muted patio
Phew...
jolly sierra
tepid lily
muted stone
who do I contact to change the shipping address of art book orders?
light turret
I've just purchased the 40$ gem pack, the moneys been taken out of my account but I havent received any gems. Is anyone able to help me?
@sinful yoke apologies for the ping, but I dont know where else to ask for help.
pale pagodaBOT
sinful yoke
light turret
Thanks
wheat swift
Anybody can help? I can't seem to get Trento even after fix.
elder vessel
@grim dirge do you want to add the twitter account or do you want to retrieve the saved account from twitter
carmine hedge
Hello i made gems purchase and game took money but no gems, said it was error
elder vessel
You must contact them via email i think.
grim dirge
im loggin with twitter in azurlane but game think that new acc
2 day ago im loggin and all be good
elder vessel
correct server?
carmine hedge
similar problem to barass’s but
grim dirge
yes
carmine hedge
I keep getting this :/
elder vessel
If you want to login to your already saved account you need to use this button
carmine hedge
lmao they stole money >.<
elder vessel
contact them via email
carmine hedge
i did
elder vessel
make sure it's the correct twitter, that your account was actually saved and you're on the correct server
elder vessel
That's as far as I can help you 
maybe someone from this channel can help you further...
grim dirge
time to play fatego
carmine hedge
their email response is weird
spring grotto
@grim dirge Be sure to log in at the title screen. And be sure to try logging into all the servers
@carmine hedge It's just an automated response. Just be sure to send your account information along w/ a purchase receipt and they'll be sure to manually get it fixed for you
carmine hedge
@spring grotto yes uid and screenshot of google play. i dont know why it was cancelled like few days ago it was ok
spring grotto
Unfortunately can't say. It just happens to some people at times
carmine hedge
what about money ? somewhere stuck 😄
carmine hedge
did you tried reinstall the game ?
grim dirge
yes
on my mainphone sync dont work
i think im lost my acc but now all good tnx guys
carmine hedge
so you say, on other device it works right ?
grim dirge
carmine hedge
well i guess you're safe
carmine hedge
haha
dark furnace
Trento is still not fixed?
spring grotto
Nope, she is. I was able to claim her now w/ C/D maps 3 starred
lethal jasper
Can't claim Trento either w/ C/D maps 3*
spring grotto
Make sure ya'll are fully closing the app and downloading the hotfix. If you have, try closing the app and waiting 10 or so minutes and then relogging (and as well, make sure you actually have 3* all the maps and simply haven't missed one)
carmine hedge
I got Trento by clearing B2 only
lethal jasper
Swapped between Nox and my phone. Still not working.
spring grotto
Can you perhaps sceenshot your C and D maps?
spring grotto
And what does the mission page below Trento's picture say?
lethal jasper
dark furnace
@lethal jasper for me - too
spring grotto
I'd say try closing the app (on either device), waiting 10 or so minutes, and then relogging. Most likely a desync issue w/ the server or something since it was fixed w/ the hotfix
wraith grove
hello ! i can't logout from my account
iam trying to login to another account but i can't !
the facebook didn't logout too ! and i yostar ootion doesn't let me login too ! it tells to verify my email for the logged in account
spring grotto
If you're wanting to log into another account, all you need to do is to use your bind option on the title screen (whether that be FB, Twitter, or Yostar), and then choose the correct server as accounts stay on the server that they're created on
wraith grove
the facebook option gives me this !
i can't logout from facebook
and i can't login with yostar too
spring grotto
Why are you not able to use the Yostar? If you had your account bound to Yostar, you just need to put in the email, press "Generate", check your email and get the code from it, and put it into the "verification code" box
As for the FB, that's b/c you've used FB before on that device. You'll need to fully log out of FB on all apps (such as your browser and etc) and perhaps clear the cache on them to get rid of the login data
wraith grove
ok ! thanks !
spring grotto
turbid mural
Does anyone know what's the current wait time for an answer to the emails?
I've emailed them on thursday and I really needed an answer from them asap~
spring grotto
@proper marlin No, it's not. Your Fleet 1 is not being counted b/c you didn't fill any hull types in it. You need to fill at least 1 hull type in the vanguard and main fleet for it to be counted
@turbid mural It can be anywhere between 1-8 business days
proper marlin
Oh ok thx
turbid mural
Damn ;w;
Thank you
native shuttle
So I sent a email detailing a bug Report I have, they replied with a automated message to elaborate on the issue but said “do not reply below this line” kinda conflicting
carmine hedge
Oh finally google play refunded me 😮
spring grotto
@native shuttle It's just an automated response. If you already detailed it, no need to worry. They received the email
native shuttle
Thx
carmine hedge
does google play atomically refunds you back if error happens ?
spring grotto
No, they won't. Only if you report an issue w/ the purchase and request it
hollow wolf
Hey um is this where I would ask about getting a lost account back?
carmine hedge
I really want to buy some gems on my EN account but my google play currency is in korea (because I live in korea) I don't think google play automatically converts KR to Dollars
rip me
@carmine hedge i live in eu but google converts dollars to euros for me
spiral fossil
thing is, KR have their own region
you can still try to buy gems i guess
check if it will convert USD to KR
carmine knot
Hello, such a question, is it possible to transfer an account from one server to another? From Washington to Aurora? I just recently wrote about the loss of an account, I found it on another server, and maybe this account should be transferred to Aurora?
carmine hedge
I do have a KR server account but KR server is dead so I moved to EN
but now that I have to start over
spring grotto
@hollow wolf Did you have it bound to FB, Twitter, or Yostar?
@carmine knot It's not possible, no
carmine hedge
I figure I need to get formi no matter the cost or means
hollow wolf
I had originally linked it to my Twitter when I went to link it again to my Facebook it kinda wiped my data and I dont know why
carmine knot
Of course it's a pity
spring grotto
@hollow wolf Did you try binding from the title screen?
hollow wolf
Yes
spring grotto
Gotcha. That's the reason for the issue. The title screen is only from retrieving bound accounts, not binding. So you had it bound to Twitter though you said?
hollow wolf
Yeah I did
spring grotto
Okay, log in w/ Twitter on the title screen then. And be sure to choose the correct server as accounts will stay on the server that they're created on (and don't pay attention to the character icon on the server selection screen as that won't show up until you fully log into the server)
hollow wolf
Alright I'll give that a shot
Would it make me do the tutorial again?
Alright well that didnt qork.. I just checked led all the servers even though I used Aurora and it's not there
spring grotto
Hm...and you did bind w/ Twitter before? Do you happen to have your UID?
spring grotto
It's a long string of numbers that unique to your account. It's found in your profile in game
But if you don't happen to have it, are you sure you're using the correct Twitter account?
hollow wolf
I only have one. I had linked it back when the game first came out. I'm only really wanting to get it back and not start over because of my initial I oathed and the fact that I had a few rare ships
versed root
spring grotto
@hollow wolf Okay. Since you don't have the UID, and you're sure it's the correct Twitter, please email support w/ as much account information you have and they'll look into it for you
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
serene bramble
Question how do I recover my account that was binded to yostar I got a new phone the other day and my a new account and it was binded to yostar aswell but I want to recover my previous because of course it was farther in the game
spring grotto
you just need to follow these two steps. And be sure to pay close attention to Step 5. And be sure to use the same email that you original account was bound to
spring grotto
Yes. As long as you had your old account bound to Yostar, just follow those steps and you'll be able to log back into it
serene bramble
Ok thank you
My apologies but I think both accounts are on the same server and it keeps logging me into the new one
spring grotto
Are you sure you used the correct email?
serene bramble
Both are on the same email
spring grotto
You can't bind two different AL accounts to the same email. It won't let you and you'll get an error instead
Try loggin into all the servers
serene bramble
Alright I'll try others
I attempted it I have the old profile of I was able to verify it was mine but I guess I lost it
hasty cypress
Hi i was trying to get back my old account linked with twitter and the support send me this, i just wanted to know if i need to do another mail with the information that they need or ?
spring grotto
@serene bramble contact support via email with your original accounts information and theyll check to see if it was bound or not and help you in recovery if need be
@hasty cypress so you did have it bound to Twitter? From the settings menu in game?
spring grotto
And you did log in on the title screen? And made sure to use the correct Twitter account?
hasty cypress
(I think there is a possibility that i bind 2 account on the same twitter and serv idk if this work)
Yes its my only one
cosmic fulcrum
Is this channel only for account issues?
spring grotto
You cant bind two AL accounts to one social media/email. You'll get an error. But if you weren't able to log into it that way, reply with your old accounts information (as much as possible of the list they mentioned) and theyll look into it for you
@cosmic fulcrum no. It's for other issues as well. The description will have a gist of it
hasty cypress
Ok thanks i'll try
cosmic fulcrum
Okay. Is there a way to reset secondary passcode in game cause I forgot mine
hasty cypress
Wait i can reply to this mail there is a note that say "dont reply below"
spring grotto
If you dont know it, you'll need to email support with your account information and that you forgot it. Theyll need to manually help you reset it @cosmic fulcrum
@hasty cypress just click on reply and type in your response in the body of the paragraph. That's just part of their automated email
cosmic fulcrum
Okay
hasty cypress
hot root
What account information is required? @spring grotto
spring grotto
UID if possible, in game name, server, last login date if possible, commander lvl if possible
hot root
K
spring grotto
It is for me 
try closing the app, waiting 10 or so minutes, and then relogging. Also try turning on/off clearing mode
cursive onyx
do we need to retry the stages?
to unlock the story
ahh k we need to go there again...
spring grotto
yepp. You need to rerun them one more time to initiate it
solid lantern
all i had to do for B3 is just to click on it
so it should be the same for B1 and B2
cursive onyx
yes
wary scarab
I sent an email to the support team and it's been 3-4 days and no response, what do I do? This is about a purchase that went through but I got nothing in return
spring grotto
They can take anywhere between 1-8 business days (so weekends are not included) to respond to inquires. So they most likely will just require some more time since most of your days were weekend days. And as well, they were recently on holiday observation so they probably have some form of backlog
wary scarab
I see, guess I'll keep waiting then. Thanks for informing me of this
sinful yoke
and they do announce holiday breaks on twitter
atomic rivet
I can’t seem to switch my secretary
It’s stuck on jean Bart for some odd reason 😳
I select idk Belfast for example as my new secretary but it remains as jean
😳😳
pls help
median needle
are you clicking "confirm" or are you just clicking back?
atomic rivet
Confirm
I’ll screen record it
Hold on
@median needle I just had to restart the game nvm
Thanks anyways
sinful yoke
they take 1-8 business days to reply
median needle
it takes anywhere from 1-8 business days to get a response. though with them being gone i wouldn't be surprised if it takes a bit longer than usual.
sinful yoke
and they came back yesterday
warm shuttle
Ok, because I sent email and used in game support about 3 days ago
median needle
pretty sure you're only supposed to do 1 but ok.
warm shuttle
I didn’t know they were on break so I thought the ingame one was broken and sent and email. Lol
green dagger
I can't unbind my Facebook account
cobalt snow
is it the last bind that you have, and is it a functioning account? @green dagger
desert bloom
It’s the 16ths today and I’ve sent a email about my missing gems that I should have recover last weak but it still hasn’t been delivered. I waited for a couple days after sending 4 emails and still nothing
sinful yoke
when did you email them
desert bloom
September 11th
sinful yoke
all the dates for the 5 emails
desert bloom
I sent two on the 11th and one today
sinful yoke
staff have been on holiday 12-16
desert bloom
It said they should be back today
sinful yoke
and with that, they take anytime between 1-8 business days to respond
do note people have sent emails before you as well so they still need to get to those
and they also are located in china so their timezones are a little different
sinful yoke
you too
green dagger
@cobalt snow it functions but I want to get rid of it so I can bind my main account to twitter
I meant Facebook
sinful yoke
is there only one bind on the account
green dagger
I never tried
sinful yoke
just because you cant remove an only bind
and you have to contact support, and it takes a long time just to do that
green dagger
That's how I got here
sinful yoke
to make a yostar account is pinned or if you’d like to skip that and go for email make sure to include your username, server, uid, and a screenshot of your binds
/techsupport
pale pagodaBOT
sinful yoke
email located above
hoary elk
I accidentally bound my new account and now I can't connect to my old account, can I restore it?
hoary elk
Settings
sinful yoke
and you logged in at the title screen?
hoary elk
I chose de right server tho
sinful yoke
what server?
sinful yoke
can you try all servers?
hoary elk
Ofc
sinful yoke
step 4 is what you did right?
hoary elk
Can I recover it, I dun wanna lose my sandy, lul
spring grotto
Do you happen to have your UID?
hoary elk
Unfortunately
I just rmb my username and password
Will be easy if there's UID
I searched my acc through friend
spring grotto
Hm...and you logged in on the title screen and tried all servers? If so, contact support via email w/ your account information so they can look into it. They'll be able to check the binds on the account and help if recovery if need be
hoary elk
I contacted email
spring grotto
Okay. When did you send it?
spring grotto
Gotcha. They can take anywhere between 1-8 business days to respond to inquires so itll take some time
hoary elk
As long I can get it back, I'll wait till forever
carmine hedge
Has anyone ever tried to get azur lane tech support to transfer their account to a different server?
outer herald
As far as I know that can't be done
median needle
you can't transfer your account to a different server and CS can't/won't do it either.
carmine hedge
oof
hoary elk
Lul, diff server is definitely impossible
onyx kindle
i bought some gems and the payment went through but didnt receieve anything. do i contact yostar or the appstore
pale pagodaBOT
onyx kindle
thanks
median needle
response time is usually 1-8 business days.
vast quartz
Is there a way to unbind the yostar account from my azurlane account?
median needle
no you can't unbind your yostar account from your al account. the CS team might be able to but i'm not sure. you'll have to ask them.
keen raft
nozo 
sinful yoke
customer support can unbind your email
please contact them and make sure to include your username, uid, server, and a screenshot of your binds
/techsupport
pale pagodaBOT
hoary elk
UID is my only thing I dun have
calm flame
I still haven't gotten a reply to the email I sent mid last week about not recieving gems I paid for. Should I just have the bank charge back or will that cause a ban of my account? I want either the gems or a refund but don't want to get into conflict over the matter.
median needle
it usually takes anywhere from 1-8 business days to get a response and the CS team have been away for 4 days. (they're back now though) give em a few days to go through their back log. you can also send a reply to your original email incase they missed it.
sinful yoke
they have been on vacation as lfire said
azure sedge
Ur money is ||gone||
sinful yoke
that is not true, please dont joke around thanks
hoary elk
Wats de difference between if we have our UID and not?
sinful yoke
nothing its just a little longer of a process to find your account
hoary elk
Aah
sinful yoke
username and server are required
uid is preferred
keen raft
sinful yoke
its ok
though, staff do send out in game mails and put reminders on each patch notes to keep your uid and bind your account
hoary elk
I'll keep my UID for sure, and I need to unbind
sinful yoke
fortunately I have the ability to check your binds, but a lot of people dont have their uid 
sinful yoke
all is well, just be sure to provide your username and server
hoary elk
Is there anyone who dun rmb their server tho?
sinful yoke
yes
keen raft
bronze rune
I cant claim my votes from popularity poll says event has ended when trying to claim
sinful yoke
it ended 2 hours ago
bronze rune
but it says it goes till 23rd..
bronze rune
I dont get it, are qualifiers just on site?
sinful yoke
yes
carmine hedge
@keen raft !
night herald
does anyone have sudden strip of light flying on the screen??
crisp gust
When will the support staff team be back
I just want mah gems 😦
royal summit
What is this ?????
gusty flame
carmine hedge
Does the black prince skin go away today, or tomorrow?
Want to buy it but in my shitty country google doesnt take paypal... bank still didnt send credit card 😂🔫
spring grotto
It goes away after the coming maintenance
carmine hedge
19th... still got time then, thx
didnt know if 1 day means "under 1 day" or "1 day 23 hours"
hoary elk
Shud i do just as written?
spring grotto
Yes, you need to
spring grotto
Provide the old account's information (which you did give but you'll also need to provide the server) and the new account's information (UID, in game name, server)
spring grotto
They'll need enough information to at least find the account. The information you provided for it is already good but the server will also be needed
hoary elk
Like dis?
spring grotto
That should be enough to locate it. But they'll let you know if they need anything else
full violet
hi, is there any fix for this?
spring grotto
Group A voting period is done. Next period is the 19th https://cdn.discordapp.com/attachments/468804420801527810/623487488664535041/unknown.png
full violet
oh kk
agile hare
I had been saving like 100 of those voting tickets, does that mean i lost em?
full violet
mb
so i cnat get rid of the ticket notification
cant*
but i can still earn ballot points?
spring grotto
@agile hare If I'm reading the event rules correctly, yes. It states that ballots won't transfer among brackets.
@full violet It would seem so for now. It'll be fixed after maintenance though when the next bracket begins
solid lantern
i was almost done with that, i had 43/45
quiet rivet
<@&474660785050615808> can someone give me a hand with my wiki account? Email should already be verified
warm prairie
I am trying to unbind my facebook account from my azur lane account but it gives error "account binding failed 100213" on both emulator and phone.
Just read the pings and it said that there is no workaround
cursive onyx
you can write them an email and ask for the facebook unbind
@warm prairie
/techsupport
pale pagodaBOT
slim thunder
can you transfer a ship from 1 server to another in the same acc ? (i know i cant )
gilded saddle
Do I need to provide server in addition to the uid for a failed gem purchase
As in purchased them but they were never received
copper fern
Can I return my account that was not connected to Facebook, twitter ...
cursive onyx
yeah it cant hurt
quiet rivet
if you remember uid, there's a pretty good chance
pale pagodaBOT
cursive onyx
heres the email
copper fern
I still have screenshots of my account, but I don’t remember exactly what level I have, 31 or 34
cursive onyx
UID, server you played on and player name should be in there
copper fern
if I don’t remember my uid, but I remember the name and the friend I added, screenshots of how I played
cursive onyx
server you played on would be good too
copper fern
I can ask a friend which server we played on.
cursive onyx
yeah do that
with only the name it would be difficult for them to restore the account
screenshots of how you played arent needed because they cant search for that
copper fern
i only remember friend uid
cursive onyx
screenshot of friends would be ok i think
try it with your name and the server you played on if you can find it
without that it shouldnt be possible to restore it
copper fern
but my screenshot shows my nickname and old level
I write with a translator because I don't know much English
cursive onyx
send them the email with your ingame nickname and the server you played on... that should do it. Make sure to find out what server you played on
you can add the screenshot in your email
copper fern
you can give a link to them where to write it so that later I will not search where it
cursive onyx
/techsupport
pale pagodaBOT
cursive onyx
copper fern
what to write to them, my game nickname and on which server I played or something else to tell them or is it
copper fern
Thanks
errant owl
Just bought 79.99$ Gems pack.
Let see how long will I get it.
Last time It was 2weeks
The event will end in 8days.
So, Let's S E E.
copper fern
I wanted to see other servers. I go to Lexington, and opa there my account, which I thought I accidentally deleted. and I just neigh
opal quail
Hello, i would like to go back to azur lane but I don't remember my account details, what can I do?
sinful yoke
did you bind your account?
opal quail
i did but when i try to log it makes me start again
sinful yoke
do you remember your server?
opal quail
not sure but i think was washington
sinful yoke
are you logging into washington right now? if yes, try all servers
opal quail
ok i'll try
sinful yoke
hollow wolf
So I tried emailing yostar and it said was my email was blocked... any ideas?
sinful yoke
can you send a screenshot of the notice? (if possible)
hollow wolf
Um I can take a picture of it with my phone yeah
Um it's all in Chinese so I had to translate it, would you prefer the translation or original text?
cold tide
I bought a pack but accidentally bought it twice and still yet to get the gems, trying to send an email to the CS, is this the right email address: al-cs@yo-star.com?
cold tide
median needle
lol i read it wrong. here's the correct email.
al.cs@yo-star.com
sinful yoke
@hollow wolf it should be fine but is it saying they blocked you or the email is blocked for possibly being spam?
hollow wolf
It says that the email was suspected of being mass-produced and most users complained of spam.
hollow wolf
I just wanted my account back because I had an oathed ship, Nagato and a few summer skins
sinful yoke
they do have automated messages now if they suspect your email doesnt have enough details
hollow wolf
I normally wouldnt vate if I hadn't put so much time into my Atago and Takao ships...
sinful yoke
are you able to bypass the warning?
hollow wolf
The rest of the message says... "for messages with mass-mailing nature, if there is general dissatisfaction or centralized complaint from the user, Tencent Mail will prohibit the content of this email from continuing to be sent. Suggestions for improvement say stop advertising and promotional emails that cause harassment to users. I literally got this no less then a minute after I sent the email
sinful yoke
why would it?
sinful yoke
I cant imagine a world where my emails are literally refused to be sent to me under my discretion :notlikeduck:
well, worst case scenario if it does block the email from getting to you
you’ll have to use the in game help
hollow wolf
Well... hopefully it works.
sinful yoke
hopefully, good luck 
sinful yoke
ever since they started sending automated emails for lack of information, few people have been getting those warnings
or blocked entirely
hollow wolf
I dont know if it's because I didnt send enough info or what but I sent what I could without feeling like was rambling so maybe it wasnt enough
hoary elk
If not enuf dey will tell u to send more info tho
sinful yoke
dont know, it just tells you to provide more details in like a paragraph
hoary elk
Ye, I received one written like dat
sinful yoke
most likely then dont worry, a human will get to it hopefully soon
hoary elk
Oh yes!
If my collection dun contain limited ships, I'll just let it go and start over but...
Impossible
Dey too qute
carmine hedge
hey wtf is happening
median needle
restart the game. the ship will be in your dock. just sort by "newest first"
median quartz
Hey, is anyone else having trouble with the popularity contest? It keeps saying the event is over when I click to recieve rewards or try to vote.
median needle
the vote ended so you can't claim them anymore.
lone obsidian
Round 3 when
median needle
lone obsidian
I swear i saw the bracket
spring grotto
It states in the rules that it starts on the 19th
quiet rivet
did you not reply or something?
when I was dealing with support I pretty much got a reply in 24hr each time
only problem was it was always at like 3 am so I went 2 weeks before I finally got what I was looking for
wintry solstice
no,wait so we will reply this?
proper badger
they literally asked "how may we help you?"
wintry solstice
omg,i think that only bot and dont need to reply
because i have to tell my problem in first write
sinful yoke
@wintry solstice please understand they were on holiday and only reply on business days 
the estimated return email is 1-8 business days
hopefully they will get to your email soon
wintry solstice
sure! i will waiting that. i hope i can play AL again.
cold tide
is there always something wrong with gem purchasing 
I bought a $5 pack like months ago before the bonus gem reset and it didn't give me the gems until I contacted the CS
and it took like more than a week 
keen raft
sinful yoke
no, the issue has always been apparent
median needle
nope. works just fine for me. it's a desynch issue that's causing it bug out like that.
cold tide
sinful yoke
but is case by case
usually due to internet connection or region we find
as people who got it once tend to get it again
cold tide
azure sedge
May as well check your 6, you dunno sb is remotely spoofing ya
hoary elk
calm flame
This is getting a bit ridiculous, especially since I see everyone else in the same boat. What are our options to just get the cash refunded? Do we get an account ban for utilizing a chargeback via the bank? Tired of waiting
If I bought something and was not given it, that is a scam
sinful yoke
if you never got the gems in the first place and filed a refund, you would not be banned
calm flame
ok
light stratus
do they ever reply to any emails? ive been trying to contact them for a month and even replying to my original email a few times. my friends who also play havent gotten a reply in over 2 months of trying
median needle
yes they do respond. if replying to your email didn't work i'd say try the in-game help.
light stratus
do i need to provide UID in the in-game support chat?
median needle
yes i would assume so. it's asked for in the email so it wouldn't surprise me if they need it here as well.
light stratus
thx i will send it anyway. i was thinking its connected to my account since its in game
median needle
that's what i'm thinking as well but might as well cover your bases.
light stratus
tfw the chat is blue and makes my UID invisible
i sent username and server too just in case 💀
hoary elk
rugged tiger
Hello Azur Lane support. Seems Sandy server done rollback to my account. I have cleared ch 6 and unlock fleet 3.
Also some of my ships are dissapeared, notable ships which gone are Warspite, Lexinton, and Zara. Three of them just recently I got.
my email: hikarinrin99@gmail.com
See this screenshot, some ship are in fleet 3 but fleet 3 locked due rollback.
sinful yoke
can you try closing the app fully, waiting ten minutes, and see if that clears it up?
5 minutes should be fine too
rugged tiger
It's already about 1-2 hour since my level down and my ships are gone.
sinful yoke
and restarting does not fix anything?
hoary elk
Dats a rare problem, I see
rugged tiger
Oh weird just restarted again to make sure and they're back.
sinful yoke
good to hear
sinful yoke
while rare, it has happened before
rugged tiger
sinful yoke
restart of app almost always fixes it
rugged tiger
I worried because I do lot of grinding and build yesterday.
sinful yoke
well, at least all is well
rugged tiger
What paw?
hoary elk
U dun see it?
tough idol
Just want to know, is the "possessed" Zara swimsuit skin thing only my issue or is it something that can happen to everyone?
hoary elk
I dun buy
sinful yoke
not really sure what you mean, not specific
outer herald
rugged tiger
No
outer herald
You mean the missing hand bit?
hoary elk
@rugged tiger
tough idol
I mean this. I do find this very funny, just want to know, if this is an a bug or just my Bluestacks issue? 🙂
rugged tiger
What is that
sinful yoke
well we do have issues with l2d but they were fixed
hoary elk
U can start construct akashi with dat, after u finished all de tasks
sinful yoke
@rugged tiger at this point I will refer you to #gameplay-help to ask about cat paws
rugged tiger
Okay thanks all
tough idol
It goes away, if I restart the game, but can happen again when changing ingame windows randomly.
sinful yoke
@tough idol so far you're the only person to bring it up again, can you try a file repair in settings?
tough idol
@sinful yoke , I'll try, so it was a known bug?
sinful yoke
well it was, but it was fixed as said
so far no repeat reports about eyes in l2d, so it seems to be just you right now
tough idol
Ok, I should have all the updates, but I'll try the repair thing
thick crag
So uh, question for anyone familiar with this sort of process. I bought a trade license, and the game derped and didn't give it to me. Went through the normal steps of trying again but not following through with the purchase on two difference devices, to no avail, and contacted support. Somehow the problem solved itself on its own... And staff has now gotten back to me two days later, giving me... Another thirty days of trade license. I've responded to the email, noting the erroneous addition of the second trade license, what should I expect?
sinful yoke
as long as you tell them the item was very delayed and they gave you another license by accident, they will revoke the extra license once they get to the email you responded to
thick crag
I thought as much, it's just never something I've ever seen before. Already sent the email noting the error.
Just wanted to make sure that was like, standard procedure and it wouldn't be a case of "No you have to pay for it" or something. Because some games are... Well, really weird when it comes to that.
thick crag
At least the problem was fixed one way or another... That is all, thank you for the answer. <3
median needle
afaik the licenses don't stack. it just reset the 30 days. also it might not have been fixed "on it's own". it could have been the CS team giving it to you and the email was just delayed.
sinful yoke
they do stack
thick crag
It does in fact stack in this case
median needle
huh ok then. when i tried to buy another when i still had time left it didn't give me the extra days. it just reset to 30.
sinful yoke
its supposed to
median needle
k ignore me then. 
coral summit
when you buy gems on x2, do u also get the bonus gems?
median needle
yes but it's only once per pack.
coral summit
im talking about the extras bonus gems
median needle
yes. you get the x2 gems but it's only once per pack.
i.e, you buy the 20$ and get the x2 bonus. you then buy the 40$ and get it's x2 bonus.
coral summit
okay, thank you
carmine hedge
hi i need help accessing my account i remember linking it to my facebook but every time i enter the game now its making me start over idk what to do and my friend told me about a mandatory linking announcement sometime last month one i wasnt around for at the time is there any way i can recover my account?
sinful yoke
did you log in to the right server?
median needle
if you bound it to facebook you should be fine.
and yes make sure you're in the right server. 
sinful yoke
also do you have your UID?
carmine hedge
i logged into the right server i remember it was the washington server but when i used my fb login and selected the washington server it sent me to the tutorial rather than my homescreen
and yes i do
i would rather not lose my takao nagato and kizunas
median needle
that's your username not your uid. this is your uid.
https://i.imgur.com/HfKJb1D.png
sinful yoke
can you try logging into all servers if you're sure you bound?
a uid would be helpful though just to make sure
carmine hedge
not exactly sure how to access my uid without being able to basically access my game
sinful yoke
if you dont have it then you do not have it
thats fine, just a setback
have you tried logging into all servers?
carmine hedge
im really panicking
sinful yoke
also do make sure you're logging in at the title screen
carmine hedge
every server is taking me to the tutorial
sinful yoke
are you sure it was your facebook and possibly not email/twitter?
carmine hedge
and i tried fb twitter and the yostar logins im not sure why none of them are working
sinful yoke
probably dont have 2 fb accounts but if you do, make sure to login to the one connected
can you check your emails to see if you ever got an email about yostar?
carmine hedge
i can check
yeah no yostar emails except the one i got earlier for trying to use the verification to get into my account
sinful yoke
when you bound the account, did you bind in settings?
carmine hedge
no i remember seeing a facebook button on my azur lane homescreen and i hit it and binded my account that way
it was a little while ago
sinful yoke
so the title screen?
carmine hedge
not the title screen the other screen the one with your partner on the left side of the screen (in this case mine was takao)
carmine hedge
i probably did it on the title screen
sinful yoke
unfortunately doing it at the title screen binds it to a brand new account
just one more shot, can you try restarting the app and logging in once more?
and dont worry, you can recover it, its just annoyingly long to do so
carmine hedge
so close the app and login again
sinful yoke
yup
carmine hedge
it sent me back into the tutorial again
so is there still a way to recover my old account?
sinful yoke
as I said yes
contact customer support and make sure to include your username and server in the email
/techsupport
pale pagodaBOT
carmine hedge
thanks
misty oracle
i'm a time traveller
night herald
is it possible to get back my disassemble improved snorkel?? because i accidentally click on it when scrolling
spring grotto
It is not. As support has a firm standing about disassembling and retiring due to them having confirmation screens before being done
night herald
ok then but i hope that in the future that for the confirmation screens instead of texts ,is better to have the list of items i have selected
molten summit
Do i only need to 3* normal mode?
spring grotto
Yepp as long as you have 3* at least A or C as well as B or D, you'll get Trento
molten summit
Tnx
final hollow
hello i have a problem with buying gems, i just bought the 60 gems option for 1€ and didnt received my gems after the game stucked in the google transaction screen can someone help me there thx^^ ps: i would have received 120 Gems because of the 2x gems and the 1€ is already transfered
spring grotto
@final hollow For the gems, please email support with your account information along w/ the purchase receipt so that they can manually get it fixed for you
/techsupport
pale pagodaBOT
spring grotto
email in case you need it
final hollow
thx^^
inner sorrel
I Have a question, where do i see my Yostar Account on your official Site?
spring grotto
Yostar accounts are not on any official site. It's just a bind that's set up in game corresponding to whatever email you choose to bind to
hoary elk
Dey said dey will force unbind my new acc and bind it into old acc
Do people also had de same thing?
hoary elk
If yostar is easier I think
Just need ur email, and dey will send some code to ur email
Then log in
Ur binded acc is back
spring grotto
@hoary elk Yes, people have done it before. That's how they recover accounts
@inner sorrel As stated, they're not on any official site or anything. There's no way to see them or anything besides in game
hoary elk
U made new one?
inner sorrel
nah
inner sorrel
aight i'ma check in game then
hoary elk
U can check through friend, if u rmb ur username
dusky fossil
heyaa ~ ... is it normal if i run (3) commission & (3) class 2 hr ago but only got 1 notif (the class one) minute ago ?? ...
also, i notice patch note is for tomorrow patch note ...
spring grotto
Notification issues tend to be a desync issue but you could try restarting your device and as well as double checking notification permissions. As for the patch notes, they were just posted a little early in game, that's all. Not too much to do about it now though as staff aren't in office
dusky fossil
okay , noted ... thanks for your assist , Toast ...
keep the good work ...
btw Toast , Nimi sleep again or no announcement in #game-news today ?? ...
spring grotto
Nothing as of yet. But it'll be updated in #game-news as well as their Twitter and FB when they do
gilded saddle
What’s the timeframe I should expect to get gems if I reported the issue on the 11th about 2 hours before they went on vacation
spring grotto
Generally anywhere between 1-8 business days (so weekends and holidays not included) as an estimate
spring quest
I have a problem, i bought 10$ worth of gem but i never received them, how can i contact the admins?
finite breach
/techsupport
pale pagodaBOT
spring grotto
@spring quest For purchase issues please email support with your account information and a purchase receipt so they can manually get it fixed for you. The email for them is in the above bot message
spring quest
Thank you
tacit verge
Who do I talk to about my debit card being charged when I didn't purchase anything on the app?
spring grotto
And you didn't receive anything in game? Does it say what you purchased?
carmine hedge
Hey is there a limit or something cause it does not let me go to the next task
spring grotto
Gameplay types questions such as that are more meant for #gameplay-help 
carmine hedge
Okie
carmine hedge
Hey , umm
i purchase the $10 pack , google play saing "Error Try agin" but my sim provider give me SMS saying transaction complate ,and iam not receiving the gems
should i contac tech support ?
pale pagodaBOT
carmine hedge
okay , thanks
verbal crow
hi, is today maintenance day?..
spring grotto
Check your in game mail
verbal crow
oh, thanks.. usually #game-news announce maintenance, so i check there first.. thanks for assistance, have a good day..
cobalt snow
It's also in there, and presumably we should get the 1 hour warning there as well
sinful yoke
wispy marten
how long is todays maintenance going to be?
turbid inlet
Wait there’s maintenance today???
unborn fox
Quick Question; how long does it tech to receive gems bought via mobile? Just wanted to ask since its just listed as "Pending" on the Iphone app store and been like that for at least an hour (making sure I didnt cause a glitch somehow)
sinful yoke
instant
contact customer support and make sure to include your uid, username, and server and what gem pack you purchased but didnt recieve
/techsupport
pale pagodaBOT
sinful yoke
contact info above
unborn fox
Danke
boreal sage
this usually happens when I have thr Cleveland 3d skin on and go to docks at the same time
or a bit fast
wicked onyx
Maybe weird question, but I want to be sure: Is maintenance happening today? If yes, how long it will be? I'm asking, cause there was a tweet about maintenance 2 days ago, but there is no notification about it today and I'm a little confused.
sinful yoke
4 hours
check your in game mail
and yes, there is maint
it was announced on twitter
wicked onyx
Oh, ok, thanks for info. I know it was announced, but I thought that usually there is notification 1h before maintenance and I don't see it now and that's what made me confused ^.^"
sinful yoke
hm 
I didnt notice that its not there until now
dusky whale
sinful yoke
check pins in #bot-spam
wintry solstice
@hoary elk take easy,im waiting too. we hope they will reply our mail.
carmine hedge
@sinful yoke so even without my UID emailing them will help?
sinful yoke
server and username would be required without uid
carmine hedge
That i do have ..... Thx
hello, can I ask when will the english server have priority research episode 2?
sinful yoke
there is no ETA
carmine hedge
ok, I heard that events in japanese server have PR2 research blueprints as exchange rewards and and english servers don't have it so do we get some form of compensation for it?
sinful yoke
yes but it varies
carmine hedge
can you elaborate on it
sinful yoke
not really 
I dont pay attention to the exchange differences
wiki should show what the differences are though
carmine hedge
ok, really like the seattle skin but oh well
fiery atlas
Anyone else having this
sinful yoke
what is this?
clever wave
Hey so, uh my game wont load after saying it failed to update
fiery atlas
pure peak
Same error for me rn
fiery atlas
Sry pic took quite a while to load
carmine hedge
so the exchange rate is different so english version of PR2 requires less blueprints?
Guess I’m not the only one
Nice job guys
sinful yoke
well why are you trying to get in? the patch isn’t available
carmine hedge
Is there ever going to be an update, that doesn’t have issues, because this is ridiculous
sinful yoke
its not available yet 
clever wave
Why its trying to update then?
sinful yoke
@carmine hedge I do not know but I doubt it will be lower or higher
carmine hedge
Then why do we get the message to update it, if we can’t even do it
sinful yoke
content is being added
carmine hedge
Gotta love you guys, always have issues, every single update, nothing changes
sinful yoke
but its not stable because its not finished
clever wave
I think I'll go to bed then and wait couple hours, thanks!
sinful yoke
please complain not here thanks
@clever wave should be about 2 more hours for maint to be fully finished just an fyi
clever wave
carmine hedge
2 more hours, Wow
@carmine hedge @fiery atlas I still can update it, maybe just you guys
sinful yoke
you shouldnt be able to
then again you shouldnt be trying to enter during maint either
carmine hedge
@carmine hedge Yep, because it’s “Unstable”
And that’s a lie as well Alk, no one can get in
sinful yoke
just stop trying to enter 
carmine hedge
@carmine hedge yes, i can't get in but I can download the update. It's been like this since forever, takes a while after pre-download to get in
sinful yoke
predownload isn’t available yet is the thing
carmine hedge
No, you can’t, because your just gonna keep getting the same message, repeatedly.
sinful yoke
you’ll likely have to download more files once predownload is available
torn aurora
which can be solved by just waiting a bit more and update
carmine hedge
@carmine hedge So one last time, you can’t update it
sinful yoke
yes please just wait till predownload before reporting issues with files
sinful yoke
please give them at least 1-8 business days to respond
you’ll only need to worry after that time period
all will be fixed once they get to your emails
carmine hedge
@carmine hedge yes, but it has always been: pre-download available then wait for servers
@carmine hedge Did you Seriously not listen to what @sinful yoke just said, like seriously, were you even looking
spark furnace
Im a bit worried if she have troatache
I hope she gonna be fine soon
Cause alot of thing i need to talk with her
carmine hedge
@carmine hedge what's your point? honestly I'd love to complain about yostar cutting corners but for this once just do something else until the game is up
@carmine hedge I’ll shut up when you learn to use your eyes, and actually read
sinful yoke
now now, lets do something like watch youtube whilst we all wait and not get at eachother 
carmine hedge
Updates aren’t ready, plain and simple, so shut up, and go play with a box of matches or something, @carmine hedge
golden umbra
Same thing it seems
torn aurora
bruh just wait for the maintenance to be finished, read what the tech support said.
carmine hedge
Oh, I’m not the only one with this?
sinful yoke
pls wait till after maint or predownload before trying to download files, thanks!
carmine hedge
How long would that be?
sinful yoke
around 1 hour if all goes planned
carmine hedge
Okay thanks!
hoary elk
thick crag
... So, that's Azur Lane showing the exact same behavior with gem eating with two purchases now, I'm going to wait a little bit before contacting support given what happened last time, any theories as to what happens to be the problem? Bluestacks previously hasn't given me any purchase issues but I've run into two now.
worn temple
I have a question about my account, who can help?
teal hornet
my game crashed the moment i bought the lucky bag. money withdrawn, receipt received, no lucky bag.
dreamy pawn
Crash after opening dock
verbal shard
You saw she was locked
shes was sent to self training before maint
now she's totally disappeared
hoary elk
Gud luck
teal hornet
just gonna ask it again
my game crashed the moment i bought the lucky bag. money withdrawn, receipt received, no lucky bag.
wot do
spring grotto
Is it not in your in game mail?
thick crag
In theory you should contact support via email (I don't know what the info you need is, I forgot) and they should be able to get it to you. But it's kinda slow, and when I did it... The items showed up on their own and then support added it again.
thick crag
Apparently there's a chat system in game but it... Does not seem to be helping at all.
thick crag
Yeah been having similar issues. Google Play locks up on Bluestacks.
olive obsidian
I think I lost a free unit. Before the maintenance started, I got a notice that I got a new unit, then maintenance hit in and I now can't find the unit I supposed to have gotten on reset time.
spring grotto
Try closing the app, waiting 10 or so minutes, then relogging and then sorting your dock by time joined
north kernel
Is it possible to ask for refund on skin?
tacit zephyr
Can someone help me about my Payment problem, after i click 'BUY' the game just freeze it self for long time
spring grotto
@north kernel It is not, sorry to say. Purchases such as that are non refundable due to them having a confirmation screen before they're executed
@tacit zephyr Hm...perhaps try clearing the game cache as well as restarting your phone
Wait, as in you already confirmed the gem purchase w/ Google Play or the game won't even get to that point?
tacit zephyr
@spring grotto its freeze atfer i click the buy, not even get the point where u choose the payment method
spring grotto
okay yeah. Try those steps i mentioned to see if those help
quiet socket
Try reboot your phone
balmy garden
What is it tho
quiet socket
We are locating this problem, but dont get any feedback from devs at this point
spring grotto
It's the CN login screen. It's a known issue to happen once in a while
balmy garden
China?
spring grotto
Not sure of the cause though
north kernel
Ok so I brought 2 of the same gem packs and got 2 receipts but only 1 actually gave me gems
Should I send them both of the receipts? because I don’t know which of those transaction went through.
spring grotto
Hm...I'd say just one as to not cause confusion to staff and avoid any possible errors. But if you do, be sure to clearly state that you already got one of them and are just missing the other as there have been some cases where people who get extra gems and then you'll need to get those extracted from your account
north kernel
@spring grotto thanks, I’ll do the latter but Cleary say that one did go through
carmine hedge
New tirpitz lines were removed?
midnight lark
i just wanted to buy the full dress lucky bag, the gems got transfere on my account but the bag wasnt send to my mail and i cant find a working way to contact the support can somebody help?
north kernel
Does this mean it went through or do I reply the problem after this?